SAVE THESE INSTRUCTIONS. This manual contains important SAFETY WARNINGS and
OPERATING INSTRUCTIONS for the PHCC Pro Series pumps. You will need to refer to it
before attempting any installation or maintenance.
ALWAYS keep these instructions with the unit so that they will be easily accessible.
Failure to read and follow these warnings and instructions could result in property
damage, serious injury, or death.
WARNING
• ALWAYS disconnect the pump from the power source before servicing or making
adjustments.
• NEVER handle the pump or motor with wet hands or when standing on a wet or damp
surface while the pump is plugged into the power source.
• MAKE SURE THERE IS A PROPERLY GROUNDED RECEPTACLE AVAILABLE. This pump is
wired with a 3-prong grounded plug. To reduce the risk of electric shock, be certain
that it is only connected to a properly grounded, 3-prong receptacle (preferably with
ground fault circuit interrupt). If you have a 2-prong receptacle, have a licensed
electrician replace it with a 3-prong receptacle according to local codes and ordinances.
• NEVER bypass grounding wires or remove the ground prong from the plug.
• DO NOT use an extension cord. The electrical outlet should be within the length of the
pump’s power cord, and at least 4 feet above the floor level to minimize potential
hazards from flood conditions.
• DO protect the electrical cord from sharp objects, hot surfaces, oil, and chemicals.
Avoid kinking the cord.
• MAKE SURE the supply circuit has a fuse or circuit breaker rated to handle the power
requirements noted on the nameplate of the pump.
• NEVER install the pump in locations classified as hazardous in accordance with the
National Electrical Code, ANSI/NFPA 70.
Risk of electric shock.
To reduce this risk, observe the following precautions.
• DO NOT remove the power supply cord and strain relief or connect the pump directly to
the conduit.
• ALWAYS install the pump in accordance with the National Electric Code and all applicable
local codes and ordinances. All wiring should be performed by a licensed electrician.
CAUTION
• DO NOT use the power cord or strain relief to carry the pump. Use the pump handle.
• DO NOT expose the control unit to rain or snow.
• DO NOT operate the pump or control unit if it has been damaged in any way.
• DO drill an air bleed hole in the discharge pipe when a check valve is used. Drill
the hole at an upward angle from the bottom of the pit to avoid splashing water
outside the sump pit. If a hole is not drilled above the pump, an air lock may
prevent the pump from operating. The best location for the hole is about 3” above
the discharge outlet on the pump. The hole must
Drill a 3/16” (4.76mm) hole in the discharge pipe for the E7 Series pumps.
• DO NOT disassemble the pump or control unit. When service is required, contact
Glentronics technical support at 800-991-0466, option 3. Return the product to the
manufacturer for any repairs at the following address:
NOTICES
• Sewage pumps will not provide protection during a power outage.
• After the initial installation, be sure to check the operation by filling the pit with water
and observing the pump operation through one full cycle.
• For continuous duty operation, the pump must be submerged at least ¾ of the depth of
the pump at all times.
• In instances where the discharge line is exposed to freezing temperatures, the pipe
must be sloped downward so any remaining water will drain out. Failure to do so will
prevent water from exiting the pit and damage the pump if the line freezes.
To reduce the risk of hazards that can cause injury or
property damage, observe the following precautions.
be drilled below the check valve.
Glentronics, Inc.
645 Heathrow Drive, Lincolnshire, IL 60069
1
Installation Instructions
PUMP
WIRE
H
OSE CLAMP
DRIVE
MECHANISM
A
IR BLEED
HOLE
FLOOR
JOIST
SLOPE
PIPE
DOWN
DISCHARGE
PIPE
GATE
VALVE
UNION/CHECK
VALVE
PRO SERIES
PUMP
ULTIMATE
SENSOR
DRAIN TILE
FLOAT WIRE
AC
OUTLET
CONTROLLER
MOUNTED ON WALL
PIT COVER
DISCHARGE
PIPE
GATE
VALVE
AC
O
UTLET
CONTROLLER
M
OUNTED ON WALL
P
UMP
WIRE
HOSE CLAMP
DRIVE
MECHANISM
AIR BLEED
HOLE
PRO SERIES
PUMP
ULTIMATE
SENSOR
DRAIN TILE
FLOAT WIRE
PIT COVER
PUMP
WIRE
AIR BLEED
HOLE
PRO SERIES
PUMP
VERTICAL
FLOAT
DRAIN TILE
FLOAT WIRE
PIT COVER
Prior to Installation
1. Visually inspect your pump. Products may be damaged during shipping. If the product
has been damaged, contact your place of purchase or Glentronics, Inc. before installation.
2. Thoroughly read the instructions provided to learn specific details regarding installation
and use. This manual should be retained for future reference.
Installing the Pump
WARNING
1. Use a pit that conforms to all local codes and is
large enough to accommodate the pump and
float switch. Larger pits are preferred, since
they will extend the discharge cycle and reduce
the number of times the pump turns on.
2. Clean the pit of all debris.
3. The pump should not be set directly onto a
clay, earthen, or sand base.
4. The pump should be level. You may install
bricks or blocks under the pump to provide a
solid base.
5. Install discharge plumbing according to local,
regional and state codes. Rigid PVC pipe is
recommended.
6. The size of the discharge outlets on the pumps
are 2”. Match the size of the discharge pipe to
the size of the outlet on the pump to maintain
the optimum pumping capacity.
7. An in-line check valve is recommended to
prevent back-flow. Note: When using a check
valve, an air bleed hole of 3/16” (4.76mm) for
the E7 Series needs to be drilled in the discharge
pipe. The best location is about 3” above the
top of the discharge outlet. The hole must
drilled below the check valve. A small stream of
water will escape through this air bleed hole when the pump is running, so the hole should
be drilled on an angle toward the bottom of the pit.
8. Install a gate valve or ball valve as required by any codes.
9. Secure the power cord to the discharge pipe with wire ties or clamps to prevent
interference with the float assembly.
10. A cover is required in all sewage pump installations with gas-tight seals to contain gases
and odors. A vent pipe should be added in any sewage installation.
11. In instances where the discharge line is exposed to freezing temperatures, the pipe must
be positioned in a downward slope so any remaining water will drain away. Failure to do
this will prevent water from exiting the pit and damage the pump if the line freezes.
Installing the Ultimate Sensor
The Ultimate Sensor is easy to install by using the
enclosed stainless steel hose clamp.
1. Hold the ball shaped sensor to the discharge
pipe so that the sensor rod is below the ball.
The sensor wire includes a connector that can
be separated from the controller when the wire
needs to be threaded through small openings.
2. Secure the sensor rod to the pipe with the
enclosed hose clamp, but do not completely
tighten the clamp at this time. Be sure to
place the drive mechanism of the clamp on
the adjacent side of the sensor. This will
allow the extra material of the clamp to be as
close as possible to the sensor once it is completely tightened.
3. Position the sensor to a level where the bottom of the sensor rod is no lower than
3” above the bottom of the pump. To avoid debris pouring onto the sensor, it
should be positioned on the side opposite the drain tile.
Note: It is important to mount the sensor below the drain tile that empties into the
pit. Mounting it above the drain tile would allow water to fill the drain tile before the
pump is activated to pump out the water.
4. Once the sensor is in the desired position, tighten the clamp. Do not over tighten.
Installing the Vertical Float
The vertical float switch contains a single large float.
Sewage will lift the float to the top of the lift rod
which will raise the lift rod and activate the pump.
As the pump evacuates the sewage from the pit the
float will drop, lowering the lift rod and turning off
the pump.
1. Fully open the metal hose clamp and insert it
through the slots in the mounting bracket of the
float switch.
This installation must be in accordance with the National
Electric Code and all applicable local codes and ordinances.
be
2. Place the hose clamp over the discharge pipe so that the gripping tabs are against the
pipe and select the desired activation level of the pump.
3. The pumping range can be adjusted by moving the float stop up or down the lift rod.
4. To avoid debris from pouring onto the float, it should be positioned on the side of the
discharge pipe opposite the drain tile.
5. Once the float switch is in the desired position, securely tighten the hose clamp. Note:
The cable from the switch must remain outside the hose clamp.
Connecting the Pump and Controller
WARNING
Ultimate Solid State Controller
1. Mount the controller to the foundation, drywall or
a stud through the 2 holes on the cabinet using
the proper mounting hardware for the application.
The controller should be mounted at least 4⬘ from
the floor and within 4’ of the outlet. Do not use
an extension cord.
2. Plug the sensor into the bottom of the controller.
Once the controller is plugged into the outlet it
will recognize the sensor in about 10 seconds.
3. Open the plastic door on the top of the unit and using a flat head screwdriver adjust the
dial to select the number of seconds that the pump will run after the water falls below
the sensor. The dial can be adjusted from 5-45 seconds. The manufacturer default is
about 10 seconds. Install a 9V alkaline battery and replace the plastic door.
4. Plug the control box into a properly grounded, 3-prong receptacle (preferably with ground
fault circuit interrupt). Then, plug the pump into the receptacle on the control box.
Do not use an extension cord.
5. Make sure the Power Failure Alarm slide switch
is in the ON position. Note: Do not attempt to
use sensors or float switches other than the
Ultimate Sensor with this controller.
Vertical Float Switch
1. Insert the vertical switch’s piggy-back plug into a properly grounded 3-prong receptacle
(preferably with a ground fault circuit intercept).
2. Insert the pump plug into the piggy-back plug.
Connecting to a Security System (USC3)
The Ultimate Solid State Controller (Model USC3) includes a
terminal on the right side of the control box to connect to a
security system or other alarm devices. There are (3) three
positions for wire connections on this terminal: N.O. – normally
open, N.C. – normally closed, and Common.
1. Check your security system to determine whether an open (no contact) or closed (making
contact) connection is needed to activate the alarm.
2. The security system will provide (2) two connection terminals to extend wires to the
control terminal. Strip two wires 1/4” each. Connect either wire to the common
terminal. To secure the wire into the terminal, insert the exposed wire into the hole on
the side of the terminal next to the screw marked common. Turn the screw a few turns to
lock-in the wire.
3. If the security system requires a closing of a contact to activate the alarm, secure the
other wire into the terminal hole labeled N.O. (normally open). If the security system
requires an opening of a contact, secure the wire into the terminal hole labeled N.C.
(normally closed). Note: Only the “AC power out” and ‘Float raised for 10 minutes” alarms
will activate the remote terminal signal.
Completing the Installation (all models)
1. After the initial installation, be sure to check the pump operation by filling the pit with
water and observing the pump through one full cycle. When using the vertical float the
pump should shut off after the float drops. Note: When the pump activates, it should
have a “normal pumping” sound. Any abnormal sound, vibration, or lack of output is the
signal of a problem. Stop the pump and refer to the troubleshooting guide.
2. Replace the pit cover making sure not to pinch or crimp the pump wire with the cover.
The pit cover either has a ‘hole punch’ that will allow the cord to be passed through or
one can be drilled.
Make sure the outlet is single phase, 115V and 60HZ for all
the pump installations.
P
UMP
W
IRE
Product Operation
Operating the Pump in a Continuous Duty Application
The PHCC Pro Series pumps are rated for continuous duty and may be used in applications
requiring continuous pumping including fountains, ponds, etc. For use in any continuous
duty application the pump should be plugged directly into the wall outlet without the use of
a controller. The outlet must be a single phase properly grounded 3-prong receptacle, 115V,
60HZ (preferably with ground fault circuit interrupt). For continuous duty operation, the
pump must be submerged at least ¾ of the depth of the pump at all times.
23
Ultimate Solid State Controller (USC3)
The benefit of this controller is that it will sound an alarm
when problems exist regarding the ability of the pump to
keep the basement dry. The controller will also run the
pump once a week for approximately four (4) seconds. This
test will exercise the pump and help ensure the pump is
working properly. The Ultimate Solid State Controller
features a series of warnings (audible and visual) that
pinpoint potential problems with the pump, sensor and
power conditions. The controller will sound an alarm when
power has been interrupted, when the pump has run for
more than 10 minutes continuously, when the 9V battery is
low or if the controller detects a weak or no signal from the
sensor. The 9V battery (sold separately) runs the controller
during a power outage, allowing it to sound an alarm if the
circuit breaker trips, the controller is not plugged in
securely, or the homes power is interrupted. Note: The 9V
battery will only power the controller, not the pump.
Understanding the Warnings and Alarms
AC power is out
There are several causes for power failure.
The most common are a power outage by
the electric company or a tripped circuit
breaker. Although the Ultimate Controller
can not run the pump, it will sound an
alarm indicating the loss of power. This
will allow the homeowner to address the
problem. If this warning light and alarm
are on, the control box is not receiving AC
power for one of several reasons:
1. The control box is not plugged in.
2. The power to the house is out.
3. The circuit breaker to that outlet has been tripped.
4. The ground fault interrupter has been tripped for that outlet.
5. A power brownout is taking place.
Power Failure Alarm slide switch
When the controller is not receiving AC power, the monitoring features and the audible
alarms are powered by the 9-volt battery. This type of battery will power the controller for
many hours, but not indefinitely. Once the source of the AC power alarm is determined, it is
suggested that the Power Failure Alarm slide switch be turned to the OFF position until the
power is restored. This will preserve the battery and silence the alarm. When AC power is
restored, slide this switch back to the ON position. Note: If the AC power is restored and the
slide switch is in the OFF position, the alarm and light for the 9-volt battery warning will
activate, even if the battery is good. This is a reminder to reset the alarm. Slide the switch to
the ON position. If the battery is good, the light will go out. If the alarm continues to sound,
replace the battery.
The system is operating
This light should be ON and flashing at all times. It is included to indicate that the system
is monitoring the sump conditions. This light will not illuminate when:
1. The power is out and the Power Failure Alarm slide switch is in the OFF position
2. The power is out and the 9V battery is discharged
3. The controller is not functioning. Contact Glentronics service department
The 9-volt battery is low
1. The 9-volt battery located in the top of the control box is coming to the end of its useful
life. Replace it with a new 9-volt alkaline battery.
2. The Power Failure Alarm switch is in the OFF position. It must be in the ON position at
all times, except when silencing an actual power failure condition.
Pump or sensor problem
This key feature monitors the time that the sensor has been activated. It is unusual for a
pump to run for 10 or more minutes continuously. This can occur for many different reasons.
Either the sensor has a large amount of debris stuck to it, there is a mechanical problem
with the pump, or there is a problem with the plumbing connections. Please refer to the
Troubleshooting Guide on the following page.
Controller has lost signal from sensor
This alarm will sound if the controller has detected a weak signal or has lost the signal from
the sensor. Check for a secure connection between the controller and sensor wire or clean
the sensor rod.
Maintenance Check List
Maintenance should be performed 1-2 times per year.
1. Remove all debris from the pit.
2. Remove all debris floating in the water.
3. Remove all debris from the float switch or sensor rod.
4. Fill the pit with water. Make sure the pump turns on at the intended level.
5. While the pump is running, make sure the pump is evacuating fluid at a good pace.
6. While the pump is running, make sure a stream of water is escaping from the air bleed
hole. If not, clear the hole of any deposits or debris.
Visit our website www.stopflooding.com
PHCC Pro Series AC pumps and battery backup sump pump products.
for more information about the
Warranty
GLENTRONICS, INC. warrants to the end purchaser that all of its pumps, switch and control unit products are free from defective materials and workmanship for the periods indicated below:
All parts (excludes installation) for a period of:
• 3 years from the date of purchase for the E7 Series
• 1 year from the date of purchase for any of the above pumps when used in a continuous duty operations such as fountains or ponds
The defective product must be returned directly to the factory, postage prepaid with the original bill of sale or receipt to the address listed below. GLENTRONICS, INC., at its option, will either
repair or replace the product and return it postage prepaid.
Conditions
The unit must be shipped, freight prepaid, or delivered to GLENTRONICS, INC. to provide the services described hereunder in either its original carton and inserts, or a similar package
affording an equal degree of protection.
The unit must not have been previously altered, repaired or serviced by anyone other than GLENTRONICS, INC., or its agent; the serial number on the unit must not have been altered or
removed; the unit must not have been subject to accident, misuse, abuse or operated contrary to the instructions contained in the accompanying manual.
The dealer’s dated bill of sale, or installers invoice must be retained as evidence of the date of purchase and to establish warranty eligibility.
This warranty does not cover product problems resulting from handling liquids hotter than 104 degrees Fahrenheit, handling inflammable liquids, solvents, strong chemicals or severe
abrasive solutions; user abuse; misuse, neglect, improper maintenance, commercial or industrial use; improper connection or installation, damages caused by lightning strikes; excessive
surges in AC line voltage; water damage to the controller; other acts of nature, or failure to operate in accordance with the enclosed written instructions.
GLENTRONICS, INC. WILL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTIES ON THIS PRODUCT. SOME
STATES DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INDIRECT DAMAGE. THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS EXPRESS WARRANTY SHALL
BE EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. THIS CUSTOMER’S EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY, OR OF ANY IMPLIED WARRANTY NOT EXCLUDED HEREIN, SHALL BE LIMITED TO REPAIR
OR REPLACEMENT OF THE PRODUCT.
Glentronics, Inc., 645 Heathrow Drive, Lincolnshire, IL 60069 800-991-0466
Model No. _________________________ Serial No. _________________________________________ Purchase Date _________________________
For information or service contact:
*Consult a licensed electrician.
If the above solutions do not solve the problem, contact Glentronics customer service 800-991-0466, option 3.
Troubleshooting
(Always unplug the pump from the controller before performing any maintenance)
Pump is not plugged in
Water is not high enough to activate the pump
Open circuit
Poor power source
Low voltage
Bad power cable
Locked impeller
Defective float switch
Defective pump
Locked impeller
Incorrect power supply
Overburdened due to heavy sand content in the water
Pump running continuously with no water present
Sensor mounted too low
Water flowing back from pipe
Malfunctioning sensor
Clogged or frozen discharge
Blocked intake strainer
Check valve installed with no air bleed hole in
pipe or pump
Check valve is stuck or installed upside down
Sensor rod is obstructed with large amount of debris
Check valve on secondary pump will not close
and water re-circulates within the system
Worn impeller
Partially blocked impeller
Clogged or frozen discharge
Broken or leaking pipe
Low power voltage
Check valve installed with no air bleed hole in
pipe or pump
Check valve is stuck or installed upside down
Pump is air locked
Check valve on secondary pump will not close
and water re-circulates within the system
Blocked intake screen
Broken impeller
Pump is experiencing an anti air lock safety
feature
The pump will not start or run
Thermal protector tripping or
not functioning
Pump starts and stops too
frequently
Pump will not shut off
Insufficient or no water
volume
Abnormal sound or vibration
Pump unexpectedly turns off
for 5 seconds (USC3 Only)
Plug pump in properly (see instructions)
Make sure float switch is positioned properly
Check circuit breaker or fuse, and GFI reset button
Check circuit line wires and cable*
Check line wires and source voltage*
Replace with new cable*
Remove strainer and clear obstruction
Replace float switch with new float switch
Replace pump with new pump
R
emove strainer and clear obstruction
Check power supply source and voltage
Use water filter or replace with a higher wattage pump
Check sensor rod
Raise sensor or adjust timer
Install or replace check valve
Replace sensor
Clear blockage or thaw frozen line
Clear debris from intake strainer
Drill a bleed hole in the discharge pipe, or clean debris from the existing
hole in the pipe or pump
Reverse or replace check valve. Make sure the check valve is installed
with the flow arrow pointing up and out of the pit.
Clean debris from sensor rod
Replace the check valve on the secondary pump
Replace impeller & adjust spacing between impeller and cover
Remove strainer and clear obstruction
Clear blockage or thaw frozen line
Repair piping
Check power voltage, wires and cable condition
Drill a bleed hole in the discharge pipe, or clean debris from the existing
hole in the pipe or pump
Reverse or replace the check valve. Be sure check valve is installed with
flow arrow pointing up and out of the pit
Remove debris from the air bleed hole
Replace the check valve on the secondary pump
Clear debris from intake screen
Replace impeller with new one
Pump is frequently cycling on and off. The controller has a safety feature
that turns the pump off for 5 seconds if it detects a possible air lock.
This is normal. No action is required.
1806081 (03/12)
Water Alarm
Accidents happen…..water heaters rust and leak, laundry tubs overflow,
pipes break, and pumps seize. You can detect these leaks before they
become a major problem by placing a PHCC Pro Series Water Alarm
wherever there is a risk of water damage…..in the utility room, under the
kitchen sink, in the bathroom, or at the sump pit. The solid state
circuitry is reliable and extremely sensitive. The 110db alarm will sound
when as little as 1/32” of water reaches the sensor pad.