Gigaset C610IP, C610A IP User Guide
Congratulations
By purchasing a Gigaset, you have chosen a brand that is fully committed
to sustainability. This product’s packaging is eco-friendly!
To learn more, visit www.gigaset.com.
Gigaset C610/610A IP – your perfect companion
Gigaset C610/610A IP – your perfect companion
... with impressive internal qualities. The large TFT display, user-friendly keypad and clearly laid
out menu are very simple to use. Your Gigaset can do a lot more than just make calls:
Ethernet port
Connect your Gigaset to the Internet and your PC via Ethernet. Use your public and private
directories on the Internet (
directory on the PC simultaneously.
Directory for 150 vCards – appointments
Save phone numbers and other data to the local directory (¢ page 76). Enter anniversaries
in the directory and set reminders (
Use your Gigaset as a PBX
Register up to six handsets and use your Gigaset's three answering machines. Assign each
device its own phone number.
It's easy to configure your Gigaset thanks to the wizards
They help you to configure the VoIP connections for your phone and to assign the receive and
send connections to the registered handsets and (for the Gigaset C610A IP) to the integrated
answering machines (
Go online with your Gigaset
Use your phone's Info Center and have information specifically provided for the phone from
the Internet shown on the display (
¢ page 84). Update the directory on your Gigaset and your
¢ page 82).
¢ page 23).
¢ page 102).
Other practical information
Transfer the directory from an existing Gigaset handset (¢ page 80), use the programmable
digit and display keys (
skip back five seconds when listening to answering machine messages to repeat the last sec-
¢ page 112), use your phone to read your e-mail (without a PC).
tion (
Environment
Gigaset Green Home – be environmentally aware when using your phone. For details of our
ECO DECT products, visit www.gigaset.com/service
¢ page 140) for quick dial or quick access to important functions,
.
1
Gigaset C610/610A IP – your perfect companion
For more information about your phone, visit
www.gigaset.com/gigaset
After purchasing your Gigaset phone, please register it at
www.gigaset.com/service
you request are dealt with even faster!
Have fun using your new phone!
Please note
To change the display language, proceed as follows (¢ page 143):
C610ip or www.gigaset.com/gigasetC610Aip.
– this will ensure any questions you may have or warranty services
¤ Press right on the control key v.
¤ Press left on the control key u to select the
the right display key.
Ï
symbol and confirm the selection with
¤ Press the bottom of the control key s three times and confirm with the right display
key.
¤ Press the bottom of the control key suntil the correct language is selected. The press
the right display key.
2
Handset at a glance
i
V
07:15 am
INT 1 Feb 14
Calls
2
3
5
4
6
7
15
13
11
8
1
14
16
9
10
12
Handset at a glance
1 Display in idle status
2 Battery charge status (
3 Display keys (
4 Message key (
Access to call and message lists;
Flashing: new message or new call
5 End call key, On/Off key
End a call;
cancel function;
go back one menu level (press briefly);
return to idle status (press and hold);
handset on/off (press and hold in idle status)
6 Hash key
Keypad lock on/off (press and hold in
idle status);
toggles between upper/lower case and digits
7 Mute key (
Muting the microphone
8 Microphone
9 Flash key
- Consultation call (flash)
- Insert a dialing pause (press and hold)
10 Star key
Activate/deactivate ringtones
(press and hold);
with an open connection: switch between
pulse dialing/tone dialing (press briefly);
text input: open table of special characters
11 Connection socket for headset jack
(
¢page 38)
12 Key 1
Dial answering machine (C610A IP only)/
Network mailbox (press and hold)
13 Talk k ey
Flashing: incoming call;
accept call;
open connection list (press and hold;
¢page 42)
¢page 61)
¢page 37)
¢page 74)
¢page 51);
14 Speaker key
Switch between earpiece and speakerphone
mode
15 Control key (
16 Signal strength (
Green: Eco Mode (¢page 127) activated
¢page 41)
¢page 37)
3
Display icons
Ø
«
Ú
Signalling
External call (¢ page 55)
ØåÚ ØþÚ
Internal call (¢page 136)
Answering machine is
recording (
¢ page 112)
i
ó
V
Û
8:00 am
07:15 am
INT 1 Feb 14
Ã
™
¾
02 10 09 08
Calls
ØðÚ
Anniversary (¢ page 83)
ØìÚ
Alarm clock (¢ page 128)
Signal strength i(¢ page 127)
Ringtone switched off (
¢ page 149)
Battery charging (¢ page 37)
Battery charge status (¢ page 37)
Alarm clock switched on and wake-up time set
(¢page 128)
Current time (¢page 38)
Current day and month (¢page 38)
Name of the handset (¢ page 139)
Number of new messages:
u ÃOn the answering machine/network mailbox
(
¢ page 72)
u ™In the missed calls list (¢ page 74)
u ¾In the e-mail list (¢ page 98)
u In the missed alarms list (¢ page 75)
Display icons
The following icons are displayed dependent on the settings and the operating status of your
telephone:
4
The base at a glance
1
The base at a glance
Base key
1 Paging key
Lights up:
LAN connection active (phone is connected to
router)
Flashes:
Data transfer to LAN connection
Press briefly:
start paging, display IP address on handset
Press and hold:
set base to registration mode
5
Contents
Contents
Gigaset C610/610A IP – your perfect companion . . . . . . . . . . . . . . . . . . . . 1
Handset at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Display icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
The base at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Checking the package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Setting up the handset for use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting up the phone – installation wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Date/time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Connecting the headset to the handset (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Attaching the belt clip (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Proceeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Control key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Display keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Keys on the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Correcting incorrect entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Menu guidance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Activating/deactivating the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Activating/deactivating the keypad lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Understanding the operating steps in the user guide . . . . . . . . . . . . . . . . . . . . . . . . . 45
Menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Making an external call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Calling Line Identification (Caller ID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Notes on calling line display (Caller ID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
VoIP telephony via Gigaset.net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Gigaset HDSP – telephony with brilliant sound quality . . . . . . . . . . . . . . . . . . . . . . . . 60
Activating/deactivating speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Muting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Making calls using network services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configuring general settings for all calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configuring settings for the next call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Configuring settings during an external call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Functions after a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
6
Contents
Using lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Redial list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Answering machine list (Gigaset C610A IP only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Opening lists with the message key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Missed alarms list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Local handset directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using online directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Using the private net directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using the Gigaset.net directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Making cost-effective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Defining dialing plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Linking a number with a call-by-call number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Displaying the call duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
E-mail notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Opening the incoming e-mail list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Viewing the message header and text of an e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Viewing e-mail sender's address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Deleting e-mail messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Info Center – continuous Internet access from your phone . . . . . . . . 102
Customizing info services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Starting the Info Center, selecting info services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Login for personalized info services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Operating the Info Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Accessing info services using quick dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Displaying information from the Internet as a screensaver . . . . . . . . . . . . . . . . . . . . 111
Operating the Gigaset C610A IP base answering machine . . . . . . . . 112
Operation via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Operating when on the move (remote operation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Using the network mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Activating/deactivating the network mailbox, entering numbers . . . . . . . . . . . . . 123
Configuring a answering machine for quick dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
ECO DECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Setting the alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Using a handset as a room monitor (Babyphone) . . . . . . . . . . . . . . . . . 129
One Touch Call (toddler call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
7
Contents
Connecting/using other handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Registering handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
De-registering handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Searching for a handset, finding the phone's IP address ("Paging") . . . . . . . . . . . . 135
Changing the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Making internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Changing the name of an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Changing the internal number of an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Setting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Accessing functions and numbers quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Changing the display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Setting the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Activating/deactivating auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Changing the speaker/earpiece volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Changing ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Activating/deactivating advisory tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Restoring the handset default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Configuring the system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Setting the date and time manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Protecting against unauthorized access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Entering your own local area code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Activating/deactivating music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Setting the base's IP address in LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Configuring VoIP connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Assigning send and receive connections to internal parties . . . . . . . . . . . . . . . . . . . 157
Updating the phone firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Resetting the base to the default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Restarting the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Checking the base MAC address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Connecting the phone to a PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Dialling modes and flash time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Saving an access code (outside line code) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Setting pauses (fixed line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Switching temporarily to tone dialing (DTMF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Configuring the phone via the Web configurator . . . . . . . . . . . . . . . . . 165
Connecting the PC with the telephone's Web configurator . . . . . . . . . . . . . . . . . . . 166
Logging in to/off the Web configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Understanding the structure of the Web configurator pages . . . . . . . . . . . . . . . . . 170
Web configurator menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Functions of the Web configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
8
Contents
Industry Canada Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
FCC / ACTA Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Service (Customer Care) for USA and Canada . . . . . . . . . . . . . . . . . . . . . 194
End-user limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Service (Customer Care) for Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Questions and answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Information on operating Gigaset VoIP telephones with
Network Address Translation (NAT) routers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
VoIP status codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Checking service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Contact with liquid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Writing and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Mounting the base on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Mounting the charger on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
9
Safety precautions
$
Safety precautions
Warning
Read the safety precautions and the user guide before use.
Explain their content and the potential hazards associated with using the telephone to your
children.
Use only the power adapter supplied, as indicated on the underside of the base or
charger.
Use only the cables supplied for fixed line and LAN connection and connect these to
the intended port only.
Use only rechargeable batteries that correspond to the specification
¢ page 208). Never use a conventional (non-rechargeable) battery or other battery
(
types as this could result in significant health risks and personal injury. Do not charge
the handset in the charger while the headset is connected.
Using your telephone may affect nearby medical equipment. Be aware of the technical conditions in your particular environment, e.g., doctor's surgery.
If you use a medical device (e.g., a pacemaker), please contact the device manufacturer. They will be able to advise you regarding the susceptibility of the device to
external sources of high frequency energy. Please refer to the "Appendix" chapter for
the specifications of this Gigaset product.
Do not hold the rear of the handset to your ear when it is ringing or when speaker
mode is activated. Otherwise you risk serious and permanent damage to your hearing.
Your Gigaset is compatible with the majority of digital hearing aids on the market.
However, perfect function with all hearing aids cannot be guaranteed.
The handset may cause interference in analog hearing aids (humming or whistling)
or cause them to overload. If you require assistance, please contact the hearing aid
supplier.
Do not install the base or charger in bathrooms or shower rooms. The base and
charger are not splashproof (
¢ page 208).
Do not use your phone in environments with a potential explosion hazard (e.g., paint
shops).
10
Safety precautions
ƒ
If you give your phone to a third party, make sure you also give them the user guide.
Remove faulty bases from use or have them repaired by our Service team, as these
could interfere with other wireless services. Disconnect the telephone network connector (TNV circuit connector) before removing the cover.
Please note
u Please note that only terminals that are operated in-house (inside buildings) may be con-
nected to the analog RJ-11 connection.
u Not all of the functions described in this user guide are available in all countries.
u The device cannot be used in the event of a power failure. It is also not possible to make
emergency calls (e.g. 911) when there is a power failure."
11
First steps
8
3a
21
5
6
7
10
3b
Or
9
11
4
First steps
Checking the package contents
12
1 Gigaset C610 IP or C610A IP base
2 One power cable for connecting the base to the A/C power outlet
3 One phone cable to connect the base to the analog fixed line (TAE RJ11 6-pole;
flattened cable) 3a or 3b, depending on the country/provider
4 One Ethernet (LAN) cable (Cat 5 with 2 RJ45 modular jacks) for connecting the
base to a router (LAN/Internet)
5 One Gigaset C610H handset
6 Two batteries for the handset (uncharged)
7 One battery cover for the handset
8 One belt clip for the handset
9 One handset charger
10 One power adapter for connecting the charger to the A/C power outlet
11 One quick guide and a CD
First steps
Firmware updates
This user guide describes the functions of your phone from firmware version
020 onwards.
Whenever there are new or improved functions for your Gigaset, firmware
updates are made available for you to download to your base (
If this results in operational changes for using your phone, a new version of this
user guide or the necessary amendments will be published on the Internet at
www.gigaset.com
Select the product to open the relevant product page for your base, where you
will find a link to the user guide.
To find out what version of firmware is currently loaded,
.
¢ page 159).
¢ page 206.
13
First steps
¤ Insert the batteries with
the polarity in the correct direction.
The polarity is indicated
in/on the battery compartment.
¤ First insert the battery
cover at the top 1.
¤ Then press the cover 2
until it clicks into place.
To open the battery cover, for
instance to change the batteries:
¤ Insert a coin into the cavity
on the casing, then pull the
battery cover in an upward
direction.
1
2
Setting up the handset for use
The display is protected by a plastic film.
Please remove the protective film!
Inserting the batteries and closing the battery cover
Use only rechargeable batteries (¢ page 208) recommended by Gigaset Communications GmbH i.e., never use a conventional (non-rechargeable) battery, as
this could result in significant health risks and personal injury. For example, the
outer casing of the batteries could be damaged or the batteries could explode.
The phone could also malfunction or be damaged as a result of using batteries
that are not of the recommended type.
Warning
14
¤ Plug the power adapter into
the plug socket 2.
¤ Connect the flat plug from
the power adapter 1.
To disconnect the plug from the charger,
press the release button 3 and disconnect
the plug 4.
1
2
1
3
4
Connecting the charger
First steps
Placing the handset in the charger
¤ Place the handset in the charger with its display facing forward.
Each handset is registered with the base at the factory. You do not need to register
the handset again. If you wish to use your handset with a different base or use additional handsets with your base, you have to register the handset manually
¢ page 133.
To charge the batteries, leave the handset in the charger.
Please note
Only place the handset in the charger that is intended for it.
15
First steps
¤ Place the handset in the charger for
ten hours.
¤ Then remove the handset from the
charger and do not replace it until the
batteries are fully discharged.
Initial charging and discharging of the batteries
The correct charge level can only be displayed if the batteries are first fully charged
and discharged.
Please note
u After the first battery charge and discharge, you may place your handset in
the charger after every call.
u Always repeat the charging and discharging procedure if you remove the
batteries from the handset and reinsert them.
u The batteries may warm up during charging. This is not dangerous.
u After a while, the charge capacity of the batteries will decrease for technical
reasons.
16
Installing the base
The base is designed for use in dry rooms in a temperature range of +5°C to +45°C.
¤ Set up the base at a central point in the building.
Please note
Pay attention to the range of the base. This is up to 300 m in unobstructed
outdoor areas and up to 50 m inside buildings. The range is reduced when
Eco Mode is activated (
The phone's feet do not usually leave any marks on surfaces. However, due to the
multitude of different varnishes and polishes used on today's furnishings, the
occurrence of marks on the surfaces cannot be completely ruled out.
Warning
u Never expose the telephone to any of the following: heat sources, direct sun-
light or other electrical appliances.
u Protect your Gigaset from moisture, dust, corrosive liquids and fumes.
First steps
¢ page 127).
17
First steps
1
2
3
4
Connecting the base
The following diagram is an overview of all connections for your base.
The individual connections are described in detail below. In order for you to make
calls on your phone via the fixed line and VoIP, you need to connect the base to the
fixed line and Internet (see diagram below).
18
Follow the steps in the order given below:
1 Connect the phone and power cables to the base.
2 Connect the base to the telephone network and the A/C power outlet.
3 Connect the base to the router for accessing the Internet (via router and modem
or via router with integrated modem) and for configuring the base via the Web
configurator.
4 Connect the PC to the router.
You can then connect a wired headset to the handset.
First steps
3
2
1
3
Back panel
of the base
1. Connecting the phone and power cables to the base
1 Insert the phone cable (cable with RJ11 plug) into the lower connection socket
at the rear of the base.
2 Insert the power cable of the power adapter into the upper connection socket
at the rear of the base.
3 Push both cables into the appropriate cable channels.
Warning
Use only the power and telephone cables supplied. Pin connections on telephone cables can vary (pin connections
¢ page 210).
19
First steps
1
2
Back panel
of the base
2. Connecting the base to the fixed line and the A/C power outlet
1 Insert the RJ-11 connector of the phone cord into the RJ-11 telephone network
socket in the wall.
2 Then insert the power adapter into the mains socket.
Warning
Keep the power cable plugged in at all times for operation, as the phone does
not work without an A/C power connection.
You can now use your phone to make calls via the fixed line and can be reached
fixed line number.
on your
GigasetC610A IP: an answering machine on the base is set with a pre-recorded
announcement in answer and record mode (¢page 112).
20
First steps
3. Connecting the base with a router (Internet)
Data protection notice
When the device is connected to the router, it automatically contacts the
Gigaset support server to make it easier for you to configure the devices and to
enable communication with the Internet services.
For this purpose, every device sends the following device-specific information
once every day:
u Serial number/item number
u MAC address
u Private IP address for the Gigaset in the LAN/its port numbers
u Device name
u Software version
On the support server, this information is linked to the existing device-specific
information:
u Gigaset.net phone number
u System-related/device-specific passwords
Further information about the Gigaset.net service data saved can be found at
www.gigaset.net/privacy-policy
Your base features a LAN connection that you can use to connect the base to a
router.
Connection to a router is required for Internet telephony VoIP (Voice over Internet
Protocol). You can set up and configure up to six accounts (VoIP phone numbers)
from one or more VoIP provider(s) on the phone.
You also need a connection to the router for the following features on your phone:
u You want to be notified as soon as new software is available for your phone on
the Internet.
u You want the date and time on your phone to be updated by a time server on
the Internet.
u You want to use info services and/or online directories on your phone.
You can also connect a PC to the router if you want to set your phone via its Web
configurator.
For Internet access you need a router connected to the Internet via a modem (this
may be integrated in the router).
Please note
For telephony via the Internet, you need a broadband Internet connection
(e.g., DSL) and a router that connects your phone to the Internet. You can find a
list of recommended routers on the Internet at:
www.gigaset.com/service
From here, go to the FAQ page and select your Gigaset IP telephone. Search for
"Router", for example.
21
First steps
1
2
Back panel
of the base
1 Insert a plug from the Ethernet cable supplied (Cat 5 with 2 RJ45 Western mod-
ular plugs) into the LAN connection socket at the side of the base.
2 Then insert the second Ethernet cable plug into a LAN socket on the router.
As soon as the cable connecting the phone and router is plugged in and
the router is switched on, the key lights up on the front of the base
(paging key).
22
You are now able to establish VoIP connections within Gigaset.net
(
¢ page 59).
Setting up the phone – installation wizard
Auto configuration:
The configuration process for VoIP connections is automated for some VoIP providers. The provider creates a configuration file with all required VoIP access data
(the general VoIP provider data and your personal account data). This file is placed
on a configuration server on the Internet for downloading to your phone.
Your provider gives you a configuration code.
The installation wizard on your phone (
code at the relevant point. All the required VoIP data is then downloaded automatically onto your phone.
The configuration file is only transferred via a secure connection (TLS authentication). If the TLS authentication fails, the message key f flashes. Press the message key to display the Certificate error - Please check your certificates in the
Web configurator. message. Press the right display key to confirm the message.
Log in to the Web configurator (
The Security (
not be established and what you can do.
If the configuration file fails to download (e.g., because the configuration server is
not available), the phone keeps trying to establish a connection until the file is
downloaded successfully to the phone.
If no VoIP connections have been generated on the phone yet, you can start the
installation wizard. The wizard allows you to make all necessary settings for your
phone.
Two individual wizards are combined to form the installation wizard.
1IP wizard
2 Connection wizard
¢ page 179) Web page tells you why the secure connection could
¢ page 23) prompts you to enter the
¢ page 168).
First steps
Starting the installation wizard
As soon as the handset battery is sufficiently
charged, the message key f on the handset will flash (approx. 20 minutes after you
have put the handset in the charger).
¤ Press the message key f.
23
First steps
IP Wizard
?
Start IP
installation wizard?
No Yes
1. IP wizard: making VoIP settings
You will see the following display:
Before you can use the Internet (VoIP) to phone any other numbers on the Internet,
the fixed line or the mobile network, you need the services of a VoIP provider who
supports the VoIP SIP standard.
Prerequisite: you have registered with a VoIP provider (e.g., via your PC) and set up
at least one VoIP account (IP account).
To use VoIP, you now need to enter the access data for your VoIP account. You will
receive all the necessary data from your VoIP provider. This will include:
24
Either:
u Your user name (if required by the VoIP provider).
This is the user name of your IP account (caller ID), frequently identical to your
phone number.
u Your authentication name or login ID
u The (login) password registered with the VoIP provider
u General settings for your VoIP provider (server addresses etc.)
Or:
u An auto configuration code (activation code)
Your Gigaset phone's IP wizard can help you make these entries.
Please note
You can configure up to six VoIP connections. When you get started with the
phone, you can initially only configure one VoIP connection. You can configure
additional VoIP connections later with the IP wizard (
figurator.
¢ page 155) or Web con-
First steps
IP Wizard
Ð
This wizard helps
you to configure an
IP account and
register it with your
provider so you can -
V
OK
Select IP Account
IP 1
´
IP 2
´
IP 3
´
IP 4
´
IP 5
´
V
Back OK
Starting the IP wizard
Prerequisite: the phone is connected to the router. Your router is connected to the
Internet (
¢ page 21).
¤ Press on the centre of the control key w or on the right display key §Yes§ to start
the IP wizard.
Information about the IP wizard
appears in the display.
¤ Press the bottom of the control key
s to scroll down.
¤ Press the §OK§ display key to con-
tinue.
A list of all possible IP connections is
shown in the display (IP 1 to IP 6). VoIP
connections that are already configured are marked with
³.
¤ If necessary, press down on the con-
trol key s to select a connection.
¤ Press the §OK§ display key to con-
tinue.
25
First steps
IP Wizard
?
Do you have a
code for auto
configuration?
No Yes
You will see the following display:
Your VoIP provider has supplied you
with an authentication name/pass-
word and, where applicable, a user
name:
¤ Press the key below §No§ on the dis-
play screen.
¤ For further information, please see
"Downloading VoIP provider data"
¢ page 29.
You hav e received an auto configuration code (activation code) from your
VoIP provider:
¤ Press the key below §Yes§ on the
display screen.
¤ For further information, please see
"Entering the auto configuration
¢ page 28.
code"
26
First steps
No Internet connection:
The phone requires an Internet connection for you to register your telephone
with a VoIP provider. If a connection cannot be made, one of the following messages is displayed:
u If the phone cannot establish a connection to the router, the message
IP address not available is displayed.
Check the plug connection between the router and the base and check the
settings on the router.
Your phone is preconfigured for dynamic assignment of the IP address. In
order for your router to "recognize" the phone, dynamic IP address assignment must also be activated on the router i.e., the router's DHCP server must
be activated.
If the DHC P se rve r ca nnot o r sh oul d not b e ac tiv ated, you mu st a ssi gn a fi xed
IP address to the phone (
u If the phone cannot establish a connection to the Internet, the message
Internet connection not available is displayed.
The IP server may be temporarily unavailable. In this case, try to make a con-
nection again later.
Otherwise: check the plug connection between the router and the modem
or DSL connection and check the settings on the router.
¢ page 153).
¤ Press §OK§; the IP wizard is closed.
You will then need to call up the wizard later via the menu to configure the IP
connection.
27
First steps
IP Wizard
Activation code for
autoconfiguration:
< C OK
Entering the auto configuration code
¤ Using the keypad, enter the auto
configuration code you received
from the provider (max. 32 characters).
¤ Press the key below §OK§ on the
display screen.
All data required for VoIP telephony is loaded directly from the Internet to your
phone.
When all the data has been successfully loaded onto your phone, Your IP account
is registered with your provider. appears on the display.
¤ For further information, please see "2. Connection wizard", page 33.
28
First steps
Select your country
Country 1
Country 2
Country 3
Country 4
Country 5
V
Back OK
Select a Provider
Provider 1
Provider 2
Provider 3
Provider 4
Provider 5
V
Back OK
Downloading VoIP provider data
The connection wizard establishes a connection with the Gigaset configuration
server on the Internet. Various profiles with general access data for different VoIP
providers can be downloaded here.
After a brief period you will see the following display:
A list of countries is loaded.
¤ Press up or down on the control key
q repeatedly until the country in
which you want to use the phone is
selected in the display.
¤ Press the key below §OK§ on the
display screen to confirm your selection.
A list of the VoIP providers for which a
profile with the general access data is
available on the configuration server is
displayed.
The general access data for your VoIP provider will be downloaded and saved on
the phone.
¤ Press up or down on the control key
qrepeatedly until your VoIP provider is selected in the display.
¤ Press the key below §OK§ on the
display screen to confirm your selection.
29
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