The information in this service guide is intended for use by
individuals possessing adequate backgrounds of electrical,
electronic, and mechanical experience. Any attempt to repair a
major appliance may result in personal injury and property
damage. The manufacturer or seller cannot be responsible for the
interpretation of this information, nor can it assume any liability in
connection with its use.
WARNING
If the information in this manual is not followed exactly, a fire or
explosion may result causing property damage, personal injury or
death. If you smell gas:
-Do not try to light any appliance.
-Do not touch any electrical switch; do not use any phone in
the building.
-Immediately call the gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions.
-If you cannot reach the gas supplier, call the fire dep artment.
CAUTION
To avoid personal injury, disconnect power before servicing this
product. If electrical power is required for diagnosis or test
purposes, disconnect the power immediately after performing the
necessary checks.
RECONNECT ALL GROUNDING DEVICES
If grounding wires, screws, straps, clips, nuts, or washers used
to complete a path to ground are removed for service, they must
be returned to their original position and properly fastened.
All rights reserved. This service guide may not be reproduced in whole or in part
in any form without written permission from the General Electric Company.
Page 3
Table of Contents
Table of Contents
Description of Range .......................................................................................2
Installation of the Range ..................................................................................2
1. Remove electrical power to the range. Turn of f gas at
the main valve.
2. Lift off burner grates, caps, and burner heads.
3. Remove 8 screws holding burner bases to cooktop.
4. Lift bases and graphite seals off cooktop.
urner
ase
Glass
Cooktop
Burner
Head
Burner
Cap
Venturi
Assembly
Graphite Seal
Fiber Gask
GEA00134
5. To release cooktop, disengage front clips (A) using a
flat blade screwdriver.
6. Gently raise the top high enough for the prop rods to
hold it upright.
NOTE: When the cooktop is raised, the gas jets and
warming zone unit are accessible for repair.
A
B
7. Remove 4 wires (B) connected to the warming zone.
A
GEA0012
8. Disengage the prop rods from the range side panel.
Lift off the cooktop.
9. When reinstalling burner heads, make sure the nipple
in the burner head is positioned toward the electrode.
Rotate the burner head around the burner base until
it is level and securely seated.
– 4 –
Page 7
ip
ts
r
Conversion to L.P. (Propane) Gas
Convert Regulator - Regulator is located in the lower, left
1.
1
hand rear corner of the range as viewed from the front.
Depending on the model, remove the storage drawer,
broiler drawer or false panel to access the regulator. Some
models with a broiler drawer will have a metal cover over
the regulator that must be removed for conversion and
reinstalled when conversion is complete.
2
To Convert - Remove the large hex-nut which is located in
2.
the center of the regulator. Remove the plastic pin from
the bottom side of the cap, turn the pin 180 degrees and
snap the pin back into the cap. There are raised letters on
the flat side of the plastic pin, "NAT" and "L.P.". In the "LP"
position the end of the pin marked "NAT" should be
snapped into the bottom of the hex-nut.
Remove surfaced burners and replace all 4 top burner
3.
3
orifices spuds with the L.P. orifice spuds supplied with the
range (refer to the Technical Data Sheet supplied with the
product for proper L.P. spud location and orifice color
identification).
4
Using a 1/2" wrench, tighten the orifice hood(s) supplying
4.
gas to the oven burner(s) clockwise until snug.
Open the air shutter on the oven burner(s) to the full open
position and adjust as needed.
5
5.
Adjust the low flame (simmer) setting on the surface
burners.
LP Orifice Spuds
SHUT OFF LEVER
Oven Only
Lever shown "CLOSED"
Pull lever to "OPEN"
Retaining
Ring
Pressure Regulator
Gas Valve
(Safety Valve)
Natural
LP
LOW FLAME (SIMMER) ADJUSTMENTS
The top burner valves have low flame/simmer
adjustment screws in the center of the control shafts. A
flashlight may be required to locate the screw. A small
thin blade screwdriver (approx. 3/32" blade width) is
needed to engage the screw.
TO ADJUST THE LOW FLAME SETTING - at least two
other burners must be lit. Light the burner being adjusted
and turn the knob to "LOW". Remove the knob and
insert the screwdriver into the shaft of the control valve.
Turn the adjustment screw to obtain the desired flame
size.
TEST FLAME STABILITY - by quickly turning the knob
from "HI" to "LOW". If the flame goes out, increase the
flame size and test again. Also, test flame stability by
quickly opening and closing the oven door. If the flame
is extinguished by the air current created by the door
movement, increase the flame size.
The top burner orifices can be removed by
removing the burner cap and burner heads.
Using a 7 millimeter (mm) or a 9/32" nut-driver
carefully slide the driver down over the orifice
and rotate counterclockwise to remove.
IMPORTANT NOTE: The orifices have a spring
loaded retaining ring around the hex head to
hold the orifice in the nut driver during
installation and removal. A slight amount of
force is required to push the nut driver down
over the ring.
TOP BURNER FLAME ADJUSTMENTS
The top burners do not have air shutters
adjustments and use non-adjustable
orifices. If the flame lifts off of the
burner, or if you experience "Yellow Tip"
flames and/or soot in the flames, be sure
to check the following:
Gas pressure: 4" W.C.P. (natural) and
10" W.C .P. (L.P.)
Inspect orifice to be sure it is drilled in
the center and free of debris or burrs.
Be sure the correct size orifice is in
the proper location
Make sure the range was properly
converted if on L.P.
If the cause of sooting can not be
found in the above checks, replace
the orifice with one having a smaller
diameter opening
Inner Cone
Pushed Through
Outer Cone
IMPROPER FLAME
Yellow Tips, Soot and/or
Flame Lifting off Burner
Yellow T
& Soot
Outer
Cone
Flame Lif
Off Burne
– 5 –
Page 8
s
r
ll
,
BAKE BURNER
ADJUSTMENTS
Loosen
Air Adjustment
Shutter
6
Open the bake and broil air shutter adjustments as far as possible and adjust later if necessary.
6.
Loosen
Air Adjustment
Shutter
Beneath the bake and broil burner orifice hoods are LP orifice needles. To convert to L.P. tighten the orifice hood
against the orifice needle until the hoods are snug (2-2½ turns). DO NOT OVER TIGHTEN. Check the burners fo
proper flame adjustment. The burner flame should have approximately 1" blue cones. With most LP gas, sma
yellow tips at the end of outer cones are normal. flames should not lift off burner por ts. If lifting is observed
gradually reduce the air shutter opening until flames are stabilized.
BROIL BURNER
ADJUSTMENTS
– 6 –
Page 9
Upper Control Panel Access
B
I
R
0
E SURE TAB IS
N SLOT WHEN
EINSTALLING
VENT DEFLECTOR
Pull control panel
down and forward to
release it from the
vent deflector
A
FLIP PANEL UP TO ACCESS
FLOURESCENT LIGHT
HINGED ON
BACK SIDE
SIDE
FRAME
B
REMOVE 2 SCREWS
TO REMOVE TOUCHPAD
C
LOOSEN
RAISE CONTROL PANEL
THIS SCREW TO
Remove Control Panel
1. Grasp the light panel cover at the rear , where it is
hinged to the control panel. Lift upward at the rear ,
just far enough to insert a small, thin bladed screwdriver between the end cap and the fluorescent light
cover. Be sure to wrap the blade of the screwdriverwith tape to avoid scarring the plastic shield. Slide
the blade forward toward the front while lifting up the
cover.
2. Remove screws (A) and (B) that secure the endcaps
to the control console. Be careful when removing the
endcap not to break the locating tab at the bottom of
the endcap.
3. Loosen screw C 2 turns. This screw is just long
enough that it will protrude into a slot in the side
frame, causing the panel to bind as you slide it down
and forward. Loosening the screw a couple of turns
will back it off enough that it will no longer protrude
into the side frame slot.
4. Grasp the face panel at the bottom front with one
hand, while gently pushing down on the top of the
control panel with your other hand. Pull control panel
downward to release it from the vent deflector while
at the same time pulling the panel forward from the
bottom.
Remove Capacitive Touchpad
1. Remove 2 screws at each end of the control panel.
2. Carefully separate the control panel from the
touchpad to avoid damaging the seal strips above
and below the touchpad.
Circuit
Jumper
NOTE: On the circuit board behind the control panel is a
circuit jumper that may fall off during disassembly. When
reconnecting the jumper, be sure to position it on the left
and center pins. Incorrect assembly of the circuit
jumper will result in ECP failure.
GEA0017
– 7 –
Page 10
e
t
e
R
WuspTl
REINSTALLING CONTROL PANEL
EINSTALLING CONTROL PANEL
When reinstalling the control panel, push up
on the vent lip with your fingers. At the same
hen reinstalling the control panel, push
p on the vent lip with your fingers. At the
time, pull forward on the control panel,
ame time pull forward on the control
making sure that the vent lip is tucked under
anel, making sure that the vent lip is
the control panel while lowering the panel
UCKED UNDER the control panel while
into place.
owering the panel into place.
TUCK VENT LIP UNDER CONTROL
PANEL PRIOR TO LOWER PANEL
LOWER PANEL
INTO PLACE
SPARK MODULE
SPARK MODULE
The spark module is located behind the control panel on
the right side. You must remove the control panel to
access the spark module.
The spark module is located behind thcontrol panel, on the right side. You musremove the control panel to access thspark module.
BALLAST
SPARK
MODULE
TABS
PUSH UP ON
VENT LIP
GEA00127
– 8 –
Page 11
Lower Control Panel Access
5
r
nt
A
BB
BB
A
GEA0012
Warming Zone
Remove Lower Control Panel
1. Remove electrical power to the range. Turn of f gas at
the main valve.
2. Remove cooktop.
3. Remove all knobs by pulling them straight off the
stems.
4. Remove 4 screws (A) beside rear burner knobs.
5. Remove 2 screws (B) on top of lower control panel.
6. Carefully pull panel over stems.
NOTE: When the lower control panel is removed, wires
for the warming drawer, warming zone, and burner
ignition are accessible for repair .
Temperature Limiter
Heating
Element
Support Tray fo
Heating Eleme
Collar
Flat Metal
Crimped "Ribbon"
Zig Zag Pattern
GEA00338
The warming zone, located in the center of the glass
cooktop, will keep hot, cooked food at serving temperature.
Remove Warming Zone Unit
1. Remove electrical power to the range. Turn of f gas at
the main valve.
2. Raise the cooktop.
3. Disconnect 4 wires from the front of the unit.
4. Remove screws from 3 metal holding brackets at the
12, 36, and 60 positions marked on the unit.
5. Support the unit with one hand while easing back the
brackets with the other hand.
NOTE: To access the infinite switch for the warming
zone, remove the lower control panel.
– 9 –
Page 12
Convection Oven Fan
NOTE: The fan will not start until the preheat temperature is reached.
In a convection oven, a fan circulates hot air over, under,
and around the food. This circulating hot air is evenly
distributed throughout the oven cavity. As a result, foods
are evenly cooked and browned—often in less time than
with regular heat.
NOTE: During convection cooking, the convection fan
will stop when the oven door is opened but the heat will
GEA00169
not turn off.
Remove Convection Oven Fan
1. Remove 6 screws from the fan shield.
2. Remove the shield.
A
A
A
A
GEA00122
3. Remove the nut and pull the fan blades forward.
4. Remove 4 screws (A).
5. Pull the convection fan motor bracket forward.
6. Disconnect 3 wires to release fan motor.
– 10 –
Page 13
Warming Drawer
n.
3
Push the
right rail
release dow
Pull the left rail release up.
Warming Drawer
Warming Drawer
Thermo Disc
Thermo Disc
GEA00165
Warming Drawer
Warming Drawer
Heating Element
Heating Element
The warming drawer will keep hot, cooked foods at
serving temperature. The warming drawer cannot be
used during a self-clean cycle. The ON signal light is
located above the control knob.
Remove Warming Drawer
1. Pull the drawer straight out until it stops.
2. Pull up on the left drawer tab while pushing down on
the right tab to release drawer stops.
3. Pull drawer straight out to remove.
NOTE: Electrical warming components are accessible
when the warming drawer is removed.
GEA0013
Replace Warming Drawer
1. Place the left drawer rail around the inner left rail
guide and slide and push it in slightly to hook it.
2. Place the right drawer rail around the inner right rail
guide and slide and push it in slightly to hook it.
3. Slide the drawer all the way in.
NOTE: To access the infinite switch for the warming
drawer , remove the lower control panel.
– 11 –
Page 14
Special Features
– 12 –
Page 15
– 13 –
Page 16
Fault Code Memory Display
– 14 –
Page 17
ERC FAILURE CODES
g
,
r
.
9
FAILURE
CODE
-F0-
-F1-
-F7-
-F2-
Also see
fan
thermal
switches
Stuck key pad or transistor
failure. May mean relay is
turned on.
Indicates that oven is over
temperature in one of the following
modes within either a cooking or
clean mode of operation.
Control senses oven
temperature above 630 F with
the door circuit in the unlock mode.
Control senses oven temperature above
930 F with the door in the door locked mode.
-F3-
-F4-
Open sensor (circuit) (over 2700
ohms) Shorted sensor (circuit)
(under 950 ohms)
Could be result of contamination on
terminals, pinched harness lead, or cold
solder joint on control.
MEANINGCORRECTION
If code cannot be cancelled, replace
control.
Look for welded relay contacts. (Heatin
elements on in off mode).
Look for high resistance in the sensor
circuit due to high contact resistance
(poor terminal crimp, deformed terminals
loose connection inside sensor tube) or
intermittent solder joint.
Electrical noise interference in the
circuit (Ham radio, cordless phone etc.).
Disconnect power to range.
Disconnect sensor connector at control.
Measure sensor resistance at control
connector (take care not to damage
terminals in block) - Should read
1100 ohms at room ambient (approx. 72 F).
senso
Measure each sensor lead from connector block to ground. If shorted, look for pinched or cut wire in
sensor circuit.
Check connector terminals - Look for deformed or corrosion on terminals. Repair or replace.
Check connector at sensor (remove sensor and carefully pull leads with connector into oven)
If all above is ok replace control.
-FC-
-FF-
Problem with door lock circuit such
as pinched wires between control
and door lock switches.
Door motor safety switch transistor
failure
Check wiring and test operation of switches
Perform resistance check.
Replace control.
-F5-
Loss of relay drive circuit
Check sensor circuit.
Check lock circuit.
If all above check OK the F5 code can be a result of a momentary loss of power (DO
NOT REPLACE CONTROL AND LOCK.) Check lock circuit.
NOTE: Connections can be intermittent due to a corrosive buildup between the
connection to the terminals, or by being bent by the insertion of a probe, etc.
Press Clear/Off and reprogram control.
If -F5- code reappears, replace control.
– 15 –
GEA0033
Page 18
On-Board Diagnostic Tests
1.
2.
3.
– 16 –
Page 19
4.
5.
6.
7.
– 17 –
Page 20
8.
– 18 –
Page 21
Troubleshooting
– 19 –
Page 22
Notes
– 20 –
Page 23
5
Schematics and Strip Circuits
1
B
WARNING
SCHEMATIC DIAGRAM
R
Y
W
SYMBOL
POWER MUST BE DISCONNECTED
BEFORE SERVICING THIS APPLIANCE
LIGHT
INDICATOR
S
V
W
ELEMENT
RADIANT
R
K1
MEAT PROBE
HOT SURFACE
P
R
W
LAMP
N
JACK
N
L1H1
R
W
Y
1
K2
O
NO
COM
N
H2
L2
W
INTERFACE GLASS TOUCH
S
Y
NC
COM
Y
LATCH
SWITCH
R
W
WARMING ZONE
INFINITE SWITCH
NCUNLOCKED
POSITION
181
W
H1
H2
W
OVEN
LIGHT
INDICATOR
W
18
W
W
SENSOR
POWER SUPPLY
81
AT 75¡ F 1091 – 5.3 OHMS.
AT 865¡ F 2634 – 23.5 OHMS.
PCB ERC III
B1
ELEMENT
HEATING
1
G3
G2
1
NYN
B4
B5
THERMOSWITCH
OSS
H1
H2
WARMING DRAWER
P
R
W
CONNECTOR
A1A2
R
INFINITE SWITCH
L2
L1
R
J1
W
B3
SWITCH
PLUNGER
OVEN LIGHT
G1
ELECTRONIC
CONTROL BRD.
RELAY BRD.
WW
SWITCH OPENS AT 140¡ F
W
W
N
R
OW
SWITCH CLOSES AT 120¡ F
B2
MOTOR
LATCH
MDL
C8
W
SURFL
N
OVEN LIGHT
FAN LO
FAN HI
BROIL
BAKE
NT
WD
J4J5
VV
CONTROL
1
6161
R
RYNRNOWRV
C10C6C5
C1C9C4C3C2
N
Y
R
E1
D1
BAKE
BROIL
GLOWBAR
GLOWBAR
D2
E2
Y
NW
VALVE
VALVE
CONTROL
W
FAN
MOTOR
FLUOR LT
N
R
N
W
STARTER
B
O
B
BALLAST
W
W
L
N
C7
W
R
V
F1
F2
R
V
RF SW
RR SW
LF SW
LR SW
)
BLUEN
GREENG
VIOLET
YELLOW
GRAY
COLOR
RED
WHITE
ORANGEO
LOCKEDNO
LATCH SWITCH
– 21 –
NOTE:
FOR SERVICE REPLACEMENT ON ALL OTHER LEADS,
USE 18 GA. 150¡ C WIRE EXCEPT AS INDIVIDUALLY
NOTED ON LEADS.
MUST BE TRACED TO THEIR TERMINATIONS
ALL LEADS WITH DESIGNATION NUMBERS
THAT ENTER COMMON LEAD PATH (
GEA0006
Page 24
A
L-1
A
A
Oven Light Circuit
Shown with
1
Oven Light On
R
L-1
Fluorescent Light Circuit
A1
E1
R
R
OVLT
D1
R
L-1
RK SW
SL
D3
O
G
OV
LP
OR
FLUOR LT
N
RELAY CONTACT OPERATION TEST
A2
W
W
N
A2
W
O
W
Relay
Bake
Broil
Latch
Surface
Light
Terminals
BA to N
BR to N
Door Motor
to N
SL to N
Voltage
in Mode
120 VAC
in Bake
120 VAC
in Broil
120 VAC
120 VAC
Voltage
in Off
0 VAC
in Off
0 VAC
in Off
0 VAC
in Off
0 VAC
240
ERC BOARD
Relay Energized
B
L-1
Lock Motor Circuit
A1
R
E1
DOOR
MOTOR
L-1
R
STARTER
MOTOR
V
B
R
PLUNGER
SWITCH
COLORSYMBOL
N
A2
W
W
RED
WHITE
ORANGE
GREEN
YELLOW
VIOLET
BLUE
GRAY
R
W
O
G
Y
V
N
S
ERC BOARD
Relay Energized
D2
V
N
A2
L
W
N
W
L-1
A1
R
Igniter Circuits
Shown with RF
Switch ON
R
D1
V
C
RF SW
RR SW
LF SWLR SW
R
RIGHT IGNITER
RF
LEFT IGNITER
LF
W
W
SPARK
MODULE
W
W
N
CONTROL
VALVE
B2
W
N
A2
W
W
L-1
Broil Circuit
1
R
E1
RR
L-1
R
BR
N
E4
LR
W
B1
BROIL
ERC BOARD
GLOWBAR
Relay Energized
L-1
Bake Circuit
1
E1
R
L-1
R
ERC BOARD
BA
E6
Y
W
C2
W
C1
BAKE
GLOWBAR
N
CONTROL
VALVE
W
Relay Energized
N
A2
W
GEA00167
– 22 –
Page 25
N
L
N
L
Warming Drawer Circuit
Warming Drawer Circuit
Indicator Light
P
32 Ohms
Infinite Switch
Internal Heating
Resistor
L1
Warming Zone Circuit
Heating Element
H1H2L2
450 Watts
Warming Zone Circuit
Indicator Light
P
117.2 Ohms
L1
Heating Element
H1H2L2
123 Watts
Infinite Switch
Internal Heating
Resistor
Thermo Disc Switch
(Switch opens at 140¡ F)
(Switch closes at 120¡ F)
140°
120°
GEA00157
Hot Surface Lamp
Heating Element Thermal Switch
– 23 –
GEA00158
Page 26
Page 27
1
7
WARNING
POWER MUST BE DISCONNECTED
WIRING DIAGRAM
BEFORE SERVICING THIS APPLIANCE
125¡C
125¡C
125¡C
125¡C
125¡C
125¡C
125¡C
Wiring Diagram
G
L1
W
B/
B
N
1
AAA
2
105¡ C
105¡ C
105¡ C
105¡ C
R-1
R-2
W-1
105¡C
R-2
2
5
8
11
4
1
1
4
200¡C
O-5
105¡C
W-3
105¡C
W-1
3
6
129
5
2
2
5
200¡C
Y-3
W-2
105¡C
105¡C
105¡C
105¡C
105¡C
105¡C
105¡C
N-1
105¡C
N-2
105¡C
S-1
3
105¡C
V-2
200¡C
W-14
1
105¡C
N-11
R-1
2
105¡C
R-5
W-3
R-4
150¡C
W-6
PLUNGER SW
150¡C
W-7
200¡C
W-8
FAN
MOTOR
G
1
200¡C
W-9
MOTOR
W-5
LATCH
105¡C
V-2
200¡C
R-3
N-2
105¡C
Y-1
6
3
3
6
J
105¡C
W-4
105¡C
O-1
OVEN
LIGHT
105¡C
V-1
1
LR
LF
RF
RR
105¡C
R-5
105¡C
105¡C
105¡C
105¡C
105¡C
N-1
W-2
Y-1
N-3
N-3
1
D
2
2
F
BROIL
IGNITOR
SW
SW
150¡C
150¡C
150¡C
W-10
E
VALVE
CONTROL
150¡C
Y-2
1
150¡C
2
SW
150¡C
W-11
SW
TST
105¡C
105¡C
105¡C
105¡ C
105¡C
105¡C
W-4
R-3
V-1
W-5
R-4
O-1
105¡C
18
18
181
181
1
1
R-9
N-8
O-2
S-3
Y-5
W-18
W-19
8
8
SW
START
SURF
LIGHT
E2
ERCIII-HP
MDL
RF
RR
LF
LR
1
1
105¡C
W-21
105¡C
W-22
BALLAST
105¡C
O-4
1
105¡C
N-9
105¡C
R-11
105¡C
R-12
1
1
J5J4
105¡C
W-20
105¡C
O-3
105¡C
N-7
105¡C
6
1
6
R-10
6
1
105¡C
N-6
105¡C
Y-7
105¡C
R-13
6
105¡C
V-4
105¡C
O-4
FLUOR LT
1
105¡C
N-9
105¡C
L
MODULE
IGNITION
105¡C
W-22
V-3
N
105¡C
105¡C
105¡C
105¡C
105¡C
105¡C
105¡C
105¡C
105¡C
105¡C
O-3
R-10
R-11
W-20
W-21
Y-7
N-6
N-7
V-4
R-13
V-3
3
2
6
5
9
8
121110
200¡C
R-7
1
4
7
200¡C
W-12
C
W.D.
L2L1
P
IND. LIGHT
H2
H1
DRAWER
WARMING
INF. SWITCH
R-14
200¡C
200¡C
1
74
10
B
W-24
RR
ELECTRODES
RF
125¡C
O-2
125¡C
SYMBOLSYMBOLSYMBOLSYMBOL
COLOR
COLOR
COLOR
COLOR
SNSNSNS
N
O
WWWW
1
GRAY
GRAY
GRAY
GRAY
BLUE
BLUE
BLUE
BLUE
GREENGREENGREENGREENGGGG
WHITE
WHITE
WHITE
WHITE
YELLOWYELLOWYELLOWYELLOWYYYY
VIOLETVIOLETVIOLETVIOLETVVVV
ORANGEOORANGEOORANGEOORANGE
RED RED RED REDRRRR
125¡C
125¡C
125¡C
125¡C
125¡C
Y-5
S-3
W-18
W-19
R-9
N-8
)
MUST BE TRACED TO THEIR TERMINATIONS
ALL LEADS WITH DESIGNATION NUMBERS
THAT ENTER COMMON LEAD PATH (
GEA0006
IGNITOR
BAKE
LR
NO
200¡C
COM
200¡C
LF
LATCH SW
200¡ C
NC
COM
Y-6
200¡C
OVEN
SENSOR
1
2
H
SOCKET
MEAT PROBE
1
2
K
150¡C
150¡C
S-2
N-10
HEAT ELEMENT
1
150¡C
150¡C
W-17
W-16
THERMODISC
NOTED ON LEADS.
FOR SERVICE REPLACEMENT ON ALL OTHER LEADS,
USE 18 GA. 150¡ C WIRE EXCEPT AS INDIVIDUALLY
NOTE:
– 25 –
Page 28
Notes
– 26 –
Page 29
Warranty Information
All warranty service provided by our Factory Service Centers or an authorized
Customer Care technician. For service, call 800-GE-CARES.
For The Period Of:GE Will Replace, At No Charge T o Y ou:
One Y ear
From the date of the
original purchase
Five Y ears
From the date of the
original purchase
(on glass cooktop
models only)
What GE Will Not Cover:
•Service trips to your home to teach you
how to use the product.
•Improper installation.
•Failure of the product if it is abused,
misused, or used for other than the
intended purpose or used commercially.
Any part of the range which fails due to a defect in materials or workmanship. During this full one-year warranty, GE will also
provide, free of charge, all labor and in-home service to replace
the defective part.
A replacement glass cooktop if it should crack due to thermal shock,
discolor , or crack at the rubber seal between the glass
cooktop and the porcelain edge. It will also be replaced if the
pattern wears off or if the warming zone surface unit burns out.
During this five-year warranty, you will be responsible for any
labor or in-home service.
•Damage to the glass cooktop caused
by use of cleaners other than the recommended cleaning creams.
•Replacement of house fuses or resetting of circuit breakers.
•Damage to the product caused by
accident, fire, floods or acts of God.
•Damage to the glass cooktop caused
by hardened spills of sugary materials
or melted plastic that are not cleaned
according to the directions in the
Owner’s Manual.
This warranty is extended to the original purchaser and any succeeding owner for products
purchased for home use within the USA. In Alaska, the warranty excludes the cost of shipping
or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages.
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. To know what your legal rights are, consult your local or state consumer
affairs office or your state’s Attorney General.
Warrantor: General Electric Company. Louisville, KY 40225
•Incidental or consequential damage to
personal property caused by possible
defects with this applicance.
– 27 –
Page 30
Consumer
Services
GE Answer
Center®
800.626.2000
In-Home
Repair
Service
800.444.1845
For Customers
with Special
Needs…
800.626.2000
Whatever your question about any GE major appliance, GE Answer Center®
information service is available to help. Y our call—and your question—will be answered
promptly and courteously . And you can call any time. GE Answer Center® service is open
24 hours a day , 7 days a week.
A GE Consumer Service professional will provide expert rep air service, scheduled at a
time that’s convenient for you. Many GE Consumer Service company-operated locations
offer you service today or tomorrow, or at your convenience (7:00 a.m. to 7:00 p.m.
weekdays, 9:00 a.m. to 2:00 p.m. Saturdays). Our factory-trained technicians know your
appliance inside and out—so most repairs can be handled in just one visit.
GE offers, free of charge, a brochure to assist in planning
a barrier-free kitchen for persons with limited mobility .
Consumers with impaired hearing or speech who have
access to a TDD or a conventional teletypewriter may call
800.TDD.GEAC (800.833.4322) to request information
or service.
Service
Contracts
800.626.2224
Parts and
Accessories
800.626.2002
Y ou can have the secure feeling that GE Consumer Service will still be there after your
warranty expires. Purchase a GE contract while your warranty is still in effect and you’ll
receive a substantial discount. With a multiple-year contract, you’re assured of future
service at today’s prices.
Individuals qualified to service their own appliances can have parts or accessories sent
directly to their home. The GE parts system provides access to over 47,000 part s…and all
GE Genuine Renewal Parts are fully warranted. VISA, MasterCard and Discover cards are
accepted.
User maintenance instructions cover procedures intended to be performed by any
user. Other servicing generally should be referred to qualified service personnel.
Caution must be exercised, since improper servicing may cause unsafe operation.
– 28 –
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