Gateway ZX4800, ZX4800-02 User Manual

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New Product Evaluation

Out Of Box Experience

OOBE Performed by: Daniel Rose Date: 12/07/2009

Model Name: ZX4800-02 Operating System: Windows 7 Home Premium 64-bit

Items in the Box

Description Part Number/Model Number Location

AC Adapter AP.06501.030/ Delta ADP65JH DB Accessories Box Power Cord 27.01518.521 / 7A 125V Accessories Box

Norton Startup Guide Top Accessories Box Warranty Booklet Top Accessories Box Cloth Screen Wipe Accessories Box Gateway Starter Guide PR.G8500.001 / Accessories Box

Wireless Keyboard KB.RF403.179 / KG-0973 Keyboard Box

Wireless Mouse MS.11200.060 / MG-0919 Accessories Box

Desktop Computer PW.G8502.002 / ZX4800-02 Desktop Box

Unit External Appearance

Does Unit S/N match box S/N? Yes

Were Pictures taken of unit: Top ______ Bottom ______

Left ______ Right ______ Front ______ Back ______

Was unit packed sufficient/insufficient? _________ Remove any removable panels (memory, modem, LAN, etc.) and take pictures.

Are there any user accessible memory slots are present? No / # How many are empty? N/A Amount of memory in the user accessible slot(s): N/A Are there any hidden memory slots are present? Yes / 2 Slots Location of hidden memory slots: On the Mainboard inside the unit. Only accessible if the backside of the unit is taken off. Amount of memory in the hidden slot(s): 4GB Did unit ship with Recovery Media? No # of Disks None.

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In this section, please note the memory configurations shipped on this unit:

Slot 1 Slot 2 Total Ram Location 2GB 2GB 4 GB On the Mainboard inside the unit. Only

accessible if the backside of the unit is taken off.

Label Information Location

Microsoft CoA xxxx-xxxx-xxxx-xxxx Lower left side on the

back.

SN Label S/N and SNID Beneath the left side of

the unit.

Removable Access Panels

What are they? Location

Expanding the OS

Initial Setup

When unit is first powered up make sure to record each screen that is unique to the unit. Include all options/selections available as well as noting the defaults. After completing use, the spaces provided to record all of the requested information.

Pictured screen shots should be taken for each screen to include every prompt and selection available.

1.) Unit had already been on, unable to complete this process

Expanding the OS – Continued

What is the exact version of Windows that shipped on this computer?(ex: Vista Home Premium, Windows XP Professional, etc):

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Windows 7 Home Premium 64-bit

Desktop Icons (List icons as they appear on the Windows desktop)

Recycle Bin Gateway TouchPortal CyberLink PowerCinema Microsoft Office 60 day Trial –

Online eBay Nero StartSmart Essentials Gateway Games Netflix Gateway Registration Norton Internet Security Gateway TouchFriends Norton Online Backup Gateway TouchMedia Share User’s Guide (Gateway InfoCentre) Gateway TouchMusic CyberLink YouCam Gateway Touch PhotoShow

eManager Utilities: List all e-functions; i.e.: eRecovery, ePresentation, etc.

Gateway Recovery Management Note: There is no eManager Utility

on this unit.

Programs listed in STARTà Programs section

Adobe Reader 9 Default Programs Desktop Gadget Gallery Internet Explorer (64 bit) Internet Explorer Microsoft Office PowerPoint Veiwer

2007 Microsoft Works Task Launcher Windows Anytime Upgrade Windows DVD Maker Windows Fax and Scan Windows Media Center Windows Media Player Windows Update XPS Viewer Accessories CyberLink MediaShow 4 CyberLink YouCam Games Gateway Gateway MyBackup Maintenance Microsoft Office Microsoft TouchPack for Windows 7 Microsoft Works Nero Norton Internet Security Norton Online Backup Power Cinema Startup Windows Live

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Ctrl+Alt+Del (What programs are loaded under the Processes tab)

ALU.exe BackupManagerTray.exe Csrss.exe Dwm.exe Explorer.exe FlashUtil10b.exe *32 GoogleToolbarNotifier.exe *32 GoogleToolbarUser_32.exe *32 Kkcmd.exe Igfxpers.exe Igfxsrvc.exe Igfxtray.exe InstStub.exe*32 RAVCpl64.exe Splwow64.exe TabTip.exe TabTip32.exe *32 Taskhost.exe Taskhost.exe Taskmgr.exe TouchPortalOBR.exe*32 Unsecapp.exe Winlogon.exe Wisptis.exe Wisptis.exe

Task Bar (Sys Tray) (List icons as they appear)

Volume control Network signal Icon Flicks Intel® Graphics Media Accelerater

for Mobile RealTek HD Audio Manager Norton Activation Gateway Updater Action Center

Applications listed in Add/Remove Programs (XP) or Programs and Features (Vista)

Acrobat.com Adobe AIR Adobe Flash Player10 ActiveX Adobe Reader 9.1 MUI Compatibility Pack for the 2007

CyberLink MediaShow Office system CyberLink PowerCinema CyberLink YouCam eBay Worldwide Gateway Games Gateway InfoCentre Gateway MyBackup Gateway Recovery Management Gateway Registration Gateway ScreenSaver Gateway Touch Suite Gateway Updater Google Toolbar for Internet Explorer Identity Card Intel® Graphics Media Accelerator

Driver ITECIR Jmicron Flash Media Controller

Driver Microsoft Office Home and Student 2007 Microsoft Office Suit Activation

Microsoft Office PowerPoint Viewer

2007 (English)

Microsoft Silverlight Assistant Microsoft SQL Server 2005 Compact

Microsoft Touch Pack for Windows 7 Edition [ENU]

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Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005

Redistributable (x64) Microsoft Works Microsoft XNA Framework

Redistributable 3.0 Nero 9 Essentials Norton Internet Security Norton Online Backup Realtek High Definition Audio Driver TouchSettings Virtual Earth 3D (Beta) Welcome Center Windows Live Essentials Windows Live Sign-in Assistant Windows Live Sync Windows Live Upload Tool

Go to Start then Run and type MSConfig. List items in the Startup tab

Intel® Common User Interface Intel® Common User Interface Intel® Common User Interface HD Audio Control Panel TouchPortal Acer TouchPortal Monitor WpfTouchGadget Memo Gadget GoogleToolbarNorifier Gateway MyBackup Adobe Acrobat Norton Online Backup MUI StartMenu Application

Items listed in Device Manager (including all drivers and versions) Do not list items under System Devices. Device Driver Name & Version Computer: ACPI x64-based PC Version 6.1.7600.16385 Disk Drives: ST3750528AS ATA Device Version 6.1.7600.16385 Display Adapters: Mobile Intel® 4 Series

Version 8.15.10.1851 Express Chipset Family DVD/CD-ROM drives: HL-DT-ST DVDRAM

Version 6.1.7600.16385 GT30N ATA Device Human Interface Devices: HID-compliant

Version 6.1.7600.16385 consumer control device Human Interface Devices: HID-compliant

Version 6.1.7600.16385 device Human Interface Devices: HID-compliant

Version 6.1.7600.16385 device Human Interface Devices: HID-compliant Version 6.1.7600.16385

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device Human Interface Devices: HID-compliant

Version 6.1.7600.16385 device Human Interface Devices: HID-compliant

Version 6.1.7600.16385 device Human Interface Devices: ITECIR Infrared

Version 5.1.0.2 Receiver (EC2) Human Interface Devices: Microsoft eHome

6.1.7600.16385 Infrared Transceiver Human Interface Devices: USB Input Device 6.1.7600.16385 Human Interface Devices: USB Input Device 6.1.7600.16385 Human Interface Devices: USB Input Device 6.1.7600.16385 IDE ATA/ATAPI controllers: ATA Channel 0 6.1.7600.16385 IDE ATA/ATAPI controllers: ATA Channel 1 6.1.7600.16385 IDE ATA/ATAPI controllers: ATA Channel 4 6.1.7600.16385 IDE ATA/ATAPI controllers: ATA Channel 5 6.1.7600.16385 IDE ATA/ATAPI controllers: Intel® ICH9M/M-E

7.0.0.1013 Family 4 Port SATA AHCI Controller - 2929 Imaging Devices: USB 2.0 Camera 6.1.7600.16385 Keyboards: HID Keyboard Device 6.1.7600.16385 Keyboards: Microsoft eHome MCIR 109

6.1.7600.16385 Keyboard Keyboards: Microsoft eHome MCIR Keyboard 6.1.7600.16385 Keyboards: Microsoft eHome Remote Control

6.1.7600.16385 Keyboard keys

Memory technology driver: JMB38X MS Host

6.1.7600.16385 Controller Memory technology driver: JMB38X SD Host

6.1.7600.16385 Controller Memory technology driver: JMB38X SD/MMC

6.1.7600.16385 Host Controller Mice and other pointing devices: HID-

6.1.7600.16385 compliant mouse Mice and other pointing devices: HID-

6.1.7600.16385 compliant mouse Monitors: Generic PnP Monitor 6.1.7600.16385 Network Adapters: Ralink 802.11n Wireless 3.0.1.0

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LAN card Network Adapters: Realtek PCIe CBE Family Controller Processors: Pentium® Dual-Core CPU T4300 @ 2.10GHz Processors: Pentium® Dual-Core CPU T4300 @ 2.10GHz Sound, video and game controllers: Realtek High Definition Audio Universal Serial Bus controllers: Intel ICH9 Family USB Universal Host Controller - 2934 Universal Serial Bus controllers: Intel ICH9 Family USB Universal Host Controller - 2935 Universal Serial Bus controllers: Intel ICH9 Family USB Universal Host Controller - 2936 Universal Serial Bus controllers: Intel ICH9 Family USB Universal Host Controller - 2937 Universal Serial Bus controllers: Intel ICH9 Family USB Universal Host Controller - 2938 Universal Serial Bus controllers: Intel ICH9 Family USB Universal Host Controller - 2939 Universal Serial Bus controllers: Intel ICH9 Family USB2 Enhanced Host Controller – 293A Universal Serial Bus controllers: Intel ICH9 Family USB2 Enhanced Host Controller – 293C Universal Serial Bus controllers: USB Composite Device Universal Serial Bus controllers: USB Composite Device Universal Serial Bus controllers: USB Root Hub Universal Serial Bus controllers: USB Root Hub Universal Serial Bus controllers: USB Root Hub Universal Serial Bus controllers: USB Root Hub Universal Serial Bus controllers: USB Root Hub Universal Serial Bus controllers: USB Root Hub Universal Serial Bus controllers: USB Root Hub Universal Serial Bus controllers: USB Root Hub

7.4.713.2009

6.1.7600.16385

6.0.1.5901

6.1.7600.16385

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Power Management Settings (Also NOTE options grayed out)

Balanced Plan (Recommended) Adjust Screen Brightness Power Saver Plan

Additional Software Loaded (software not loaded by default on the unit)

Title & Version Was it added to Startup? Uninstaller Available?

Test Hardware and Software

Product: ZX4800-02 Date: SN: PWG85020029430040E6900

Item List Present/

Not Present

AUDIO:

IN (internal and external microphone) Present Internal: in the middle of

OUT (left and right. Test using headphones and external speakers)

Speakers (left and right) Present Below the LCD. External volume control Present Above the Keyboard in

DRIVES (record in comments, speed, bootable, etc)

ODD (Class: speed* x8 Is optical drive modular? Y/N: No HDD (speed*7200rpm) SATA 2 Present Inside the unit just

Present Head phone port is on

Present Right side of unit. X8 Super Multi Drive Sata.

Location Comments

the unit above the screen next to the webcam. External: Right side of unit below the SD slot.

the right side of unit below the SD slot, the Line out is on the back of the unit above the stand.

the top right corner.

behind the stand assembly. Not user accessible.

Sata 2 7200rpm bootable HDD.

EXTERNAL CONNECTIONS:

Modem – test connection, port? Not Present Ethernet – test connection Present On the back of the unit

above the stand.

Wireless LAN Present No External functions for

this device

USB Port Present 2 on the lower left side of

the unit and 4 on the

RJ-45 Lan port

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SD Card Slot-What are the supported cards?

S-video Not Present VGA Port Not Present Port Replicator Not Present DVI / HDMI Not Present PCMCIA Not Present 1394-Fire Wire (4 or 6 Pin) Not Present Smart Card Not Present

Present Right side of the unit

back side above the stand.

below the DVD drive and above the Headphone port.

MultiMediaCard, Secure Digital card, Memory Stick, Memory Stick PRO, xDPicture Card.

Power Switch (test functionality) Present Lower left side of the unit

below the LCD. Reset Switch Not Present Biometrics Pad (fingerprint) Not Present Touchpad Not Present ExpressCard Reader- Not Present Kensington Lock Slot Present On the back lower left

side of the unit if facing

the back of the unit.

POWER:

Test all shutdown options: Power Management Settings

* All specifications are subject to change

List function keys available (including hotkeys, other special keys)

Function key label Function Location

Power button, Silver and says Gateway.

BIOS Version Revision Key strokes to access it?

P01-A1

eRecovery- Create backup CD’s or DVD’s Use Read Writable media for these backups. If there is an option to create an Application CD, you will need to create this as well. Check with the

Delete

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eSolutions team to see if they need to use the Application CD to post the drivers. Once the backup CD’s are created, browse these CD’s and make sure there is a drivers folder or HTML (under How to User directory) so that we know the customers will have a driver disk. If there is no driver disk or way for the customer to install drivers please make note of this below in the Notes section.

Is there an option to create an Application CD in the eRecovery utility? Yes Is there an option to perform an F-10 recovery? Yes

eRecovery Notes:

E-Recovery/Running the created backup CD/DVD’s

If the system shipped with OEM recovery CD’s verify the E-RECOVERY instructions that ship with the system/recovery CD’s are correct. If the instructions are not correct, annotate and submit to eSolutions. Pictured screen shots should be taken of anomalies, errors, or differences from the original setup. Note differences in E-RECOVERY load compared to the initial Setup.

1.) As soon as the unit is powered on, Immediately start tapping the Alt+F10 keys (Alt needs to be pressed down when the F10 key is pressed, then release both and repeat)

2.) The customer will see “Windows is loading files”. At this point the customer can stop tapping the Alt+F10 keys. (Customer will sometimes get an Edit Boot Options screen, If they see Windows Is Loading Files before the Boot Option screen, they can press enter and it will load the eRecovery, otherwise pressing enter will load to windows.)

3.) Next it will say “Starting Windows”, then “Please wait a Moment”.

4.) The “Gateway Recovery Management” Program will come up, the first screen, or step 1 will ask to “Select Restore Type”.

5.) The first option on this screen will be “Completely Restore System to Factory Defaults” with a description of this option below it.

6.) The second option on this screen below the first option will be “Restore Operating System and Retain User Data” with a description of this option below it. (There is also an Exit Option at the bottom which will allow you to exit out of the program and boot to windows.)

7.) When you select either option, it will go to step 2 if a password is created on the Recovery program. It will prompt you to enter it, otherwise if no password was setup it will skip to step 3.

8.) On the step 3 screen it will say “Notice” and explain how the option will erase all existing data on the Gateway C: Drive and return the unit to factory defaults as well as making sure the unit is plugged in to the ac adapter and that all other devices are disconnected. At the bottom of this screen you can select, “previous”, “next” or “cancel”.

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9.) When you select “next”, it will go to Step 4: “Restore Destination” and give the “Hard Drive Name”, “Partition Label”, and “Partition Size”. Again at the bottom you have 3 options: “previous”, “next” or “cancel”.

10.) When you select “next”, it will have a pop up with a notice explaining how this action will erase all data on the Gateway partition and to click “OK” to continue or “Cancel” to abort.

11.) When you select “OK” it will go to Step 5: “Restore Progress”. This page will give you the Restore Source, Destination, Speed, Elapsed Time, Time Left, and Current Progress. Once the progress gets to %100 it will say “Please wait a moment” with a progress bar at the bottom. This bar will load without any indication of time elapsed or left. Once it gets to %100 it will go to Step 6.

12.) Once Step 5 is fully completed, Step 6 “Finished” will appear and inform the customer that the Restore has finished and to press “OK” at the bottom to Restart the computer.

13.) Once you select “OK” it will say “Please wait a moment”, then “Starting Windows”. From this point the unit will install the setup and devices and restart once more when finished. When the unit restarts it will state “Starting Windows” again and the setup will continue with installation. After a few moment it will load to the Windows Setup as it did when the customer first purchased the unit. At this point the customer can now setup the computer settings and enjoy our product.

Additional OOBE Notes:

1.) This Unit ships with Windows 7 Touch Screen Capability. The touch screen capability is built into the Windows 7 OS and only functions within the OS. The unit has touch screen software such as the Gateway TouchMusic, or Touch Portal which is Interactive Multimedia software for touch screen use. The screen supports multi touch and requires nothing more then minimal pressure when using. Also supplied with the unit is a screen cloth to wipe the screen of finger prints. The touch screen feature is fast to respond and as the touch screen is built into Windows 7, if a customer accidentally deleted files pertaining to the use of this feature, the OS would have to be completely restored and it can not be reloaded via the User Created Application and Drivers disc.

Gateway ZX4800, ZX4800-02 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual