Gateway TWG870 User Manual
CABLE
TWG870 - Wireless Voice Gateway
User manual
SATELLITE
TELECOM
TERRES TRIAL
Illustrations contained in this document are for representation only.
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Table of Contents
Table of Contents
Table of ContentsTable of Contents
CAUTION
CAUTION
CAUTIONCAUTION
CAUTION
CAUTION
CAUTIONCAUTION
Disconnect power before
servicing.
This device is intended for
indoor operation only.
Telephone jacks Line 1
and Line 2 must not be
connected to outside
wiring.
This symbol means that your inoperative electronic appliance must be collected separately
and not mixed with the household waste. The European Union has implemented a specific
collection and recycling system for which producers are responsible.
To ensure reliable operation and to prevent
overheating, provide adequate ventilation for this
modem and keep it away from heat sources. Do
not locate near heat registers or other
heat-producing equipment. Provide for free air
flow around the Wireless Voice Gateway and its
power supply.
This appliance has been designed and manufactured with high quality materials and
components that can be recycled and reused. Electrical and electronic appliances are liable to
contain parts that are necessary in order for the system to work properly but which can
become a health and environmental hazard if they are not handled or disposed of in the
proper way. Consequently, please do not throw out your inoperative appliance with the
household waste.
If you are the owner of the appliance, you must deposit it at the appropriate local collection
point or leave it with the vendor when buying a new appliance.
- If you are a professional user, please follow your supplier's instructions.
- If the appliance is rented to you or left in your care, please contact your service provider.
Help us protect the environment in which we live !
NORTH AMERICAN CABLE INSTALLER:
This reminder is provided to call your attention to Article 820-40 of the National Electrical Code
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Table of Contents
Table of Contents
Table of ContentsTable of Contents
(Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and,
in particular, specifies that the cable ground shall be connected to the grounding system of the building
as close to the point of cable entry as practical.
Euro-PacketCable and Euro-DOCSIS compliant
This product was designed according to Euro-PacketCable Specifications, Euro-DOCSIS Specifications
and Data over Cable Service Interface Specifications.
Operating Information
Operating Temperature: 0˚ - 40˚ C (32˚ - 104˚ F)
Storage Temperature: -30˚ to 65˚ C (-22˚ – 149˚ F)
If you purchased this product at a retail outlet, please read the following:
Product Information
Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and
record the serial and model numbers in case you need them. The numbers are located on the back of the
product.
Model No. ____________________________Serial No ________________________________
Purchase Date: ________________________Dealer/Address/Phone: _________________________
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List of Figures
List of Figures
List of FiguresList of Figures
Chapter 1: Connections and Setup ........................................................................................... 5
Introduction ............................................................................................................................ 5
Wireless Voice Gateway Features ....................................................................................... 5
What’s on the CD-ROM ..................................................................................................... 6
Computer Requirements .................................................................................................... 7
Wall Mounting ................................................................................................................... 8
Front Panel ........................................................................................................................ 10
Rear Panel ....................................................................................................................... 12
Relationship among the Devices ............................................................................................ 13
What the Modem Does .................................................................................................... 13
What the Modem Needs to Do Its Job ............................................................................... 14
Contact Your Local Cable Company ................................................................................. 14
The on/off button on the rear panel must be in the ON mode = on “1”Connecting the Wireless Voice
Gateway to a Single Computer ............................................................................................... 15
Connecting the Wireless Voice Gateway to a Single Computer ................................................ 16
Attaching the Cable TV Wire to the Wireless Voice Gateway ............................................. 16
Important Connection Information .................................................................................. 18
Ethernet Connection to a Computer ................................................................................. 19
Connecting More Than A Computer to the Wireless Voice Gateway .................................. 20
Telephone or Fax Connection .......................................................................................... 20
Turning on the Wireless Voice Gateway .................................................................................. 22
Chapter 2: WEB Configuration ................................................................................................ 24
Accessing the Web Configuration ........................................................................................... 24
Outline of Web Manager .................................................................................................. 25
Warning message to change the password ...................................................................... 26
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List of Figures
List of Figures
List of FiguresList of Figures
Gateway – Status Web Page Group ......................................................................................... 26
1. Software ...................................................................................................................... 26
2. Connection .................................................................................................................. 27
3. Password ................................................................................................................. 28
4. Diagnostics ................................................................................................................. 30
5. Event Log .................................................................................................................... 31
6. Initial Scan .................................................................................................................. 32
Gateway – Network Web Page Group ...................................................................................... 34
1. LAN ............................................................................................................................. 34
2. WAN ............................................................................................................................ 35
3. Computers .................................................................................................................. 36
Gateway – Advanced Web Page Group .................................................................................... 39
1. Options ....................................................................................................................... 39
2. IP Filtering ................................................................................................................... 40
3. MAC Filtering .............................................................................................................. 40
4. Port Filtering ............................................................................................................... 41
5. Forwarding .................................................................................................................. 42
6. Port Triggers ............................................................................................................... 43
8. RIP (Routing Information Protocol) Setup ..................................................................... 45
Gateway – Firewall Web Page Group ....................................................................................... 46
1. Web Content Filtering .................................................................................................. 46
2. TOD Filtering ............................................................................................................... 47
3. Local Log and Remote Log ........................................................................................... 48
Gateway – Parental Control Web Page Group .......................................................................... 49
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List of Figures
List of Figures
List of FiguresList of Figures
1. Basic ........................................................................................................................... 49
Gateway – Wireless Web Page Group ...................................................................................... 50
To set the basic configuration for the wireless features, please click Radio item from the Wireless menu .... 51
2. 802.11b/g Security ..................................................................................................... 52
802.11 Primary Network .................................................................................................. 52
3. Access Control ............................................................................................................ 60
4. 802.11b/g Advanced .................................................................................................. 61
5. Bridging ...................................................................................................................... 63
6. 802.11e QoS (WMM) Settings ....................................................................................... 64
7. Guest Network ............................................................................................................ 65
VoIP – Basic Web Page Group ................................................................................................. 66
1. Basic LAN .................................................................................................................... 66
2. Hardware Info ............................................................................................................. 67
3. Event Log .................................................................................................................... 67
4. CM State ..................................................................................................................... 68
Chapter 3: Networking ........................................................................................................... 69
Communications ............................................................................................................. 69
Type of Communication .................................................................................................. 69
Cable Modem (CM) Section .............................................................................................. 71
Networking Section ......................................................................................................... 71
Three Networking Modes................................................................................................. 73
Cable Modem (CM) Mode ................................................................................................. 74
Residential Gateway (RG) Mode ........................................................................................ 76
Chapter 4: Additional Information ......................................................................................... 79
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List of Figures
List of Figures
List of FiguresList of Figures
Frequently Asked Questions ............................................................................................ 79
Service Information ................................................................................................................ 83
Glossary ................................................................................................................................ 84
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Chapter 1: Connections and Setup
Chapter 1: Connections and Setup
Chapter 1: Connections and Setup
Chapter 1: Connections and SetupChapter 1: Connections and Setup
Introduction
Introduction
IntroductionIntroduction
Wirel
Wireless Voice Gateway
ess Voice Gateway Features
WirelWirel
ess Voice Gatewayess Voice Gateway
• High Speed Data Service Solution
• EuroDOCSIS 3.0 cable modem, dual-mode (DOCSIS / EuroDOCSIS)
• Giga Ethernet router with 4x Standard RJ-45 connectors for 10/100/1000Mbps. Auto-negotiation
and MDIS functions
• Wi-Fi 11n wireless connection
• Wireless security: multiple SSID and WPS solution
Features
FeaturesFeatures
• Two RJ-11 Foreign Exchange Station (FXS) ports for phone and fax connections
• Support simultaneous voice and data communications
• Two simultaneous voice conversations in the different FXS ports with different CODEC: PCM
A-law, PCM-law, G.723.1, G.729, G.729a, G.729e, G.728, G.726, BV16 and BV32
• Echo Cancellation
• Voice Active Detection (VAD)
• DTMF detection and generation
• Comfort Noise Generation (CNG)
• Support V.90 fax and modem services
• RSA and 56 bit DES data encryption security
• SNMP network management support
• IPv4 and IPv6
• Advanced security features
• Support Web pages and private DHCP server for status monitoring
• Clear LED display
• Plug and Play
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Chapter 1: Connections and Setup
What’s on the CD
What’s on the CD----ROM
What’s on the CDWhat’s on the CD
ROM
ROMROM
Insert the Wireless Voice Gateway CD-ROM into your CD-ROM drive to view troubleshooting tips, the
internal diagnostics, and other valuable information.
CD-ROM Contents:
• Electronic copy of this user’s guide in additional languages (PDF format)
• Adobe Acrobat Reader — application you can load to read PDF format, if you don’t have it loaded
already
• Links to Thomson web site
EuroDOCSIS and EuroPacketCable are trademarks of Euro Cable Television Laboratories, Inc.
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Chapter 1: Connections and Setup
icrosoft Internet Explorer 4.0 or later or Netscape Navigator 4.0 or later.
Computer Requirements
Computer Requirements
Computer RequirementsComputer Requirements
For the best possible performance from your Wireless Voice Gateway, your personal computer must meet
the following minimum system requirements (note that the minimum requirements may vary by cable
companies):
IBM PC COMPATIBLE MACINTOSH**
CPU Pentium preferred PowerPC or higher
System RAM 16MB (32MB preferred) 24MB (32MB preferred)
Operating System Windows* NT / 2000 / Me / XP /
Mac OS** 7.6.1 or higher
Vista / Windows 7, Linux
Sound Card Required for audio on CD-ROM N/A
Video VGA or better (SVGA preferred) VGA or better (SVGA built-in preferred)
CD-ROM Drive Required Required
Ethernet 10BaseT , 100BaseT or 1000Mbps 10BaseT , 100BaseT or 1000Mbps
An Ethernet card makes it possible for your computer to pass data to and from
the internet. You must have an Ethernet card and software drivers installed in
your computer. You will also need a standard Ethernet cable to connect the
Ethernet card to your Wireless Voice Gateway.
Software
• A TCP/IP network protocol for each machine
• M
(5.0 and 4.7 or later, respectively, are strongly recommended.)
* Windows is a trademark of Microsoft Corporation.
** Macintosh and the Mac OS are trademarks of Apple Computer, Inc.
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Chapter 1: Connections and Setup
Wall Mounting
Wall Mounting
Wall MountingWall Mounting
This article will show the user through the process of wall-mounting the Wireless Gateway
The Adapter has two wall-mount slots on its back panel.
Two screws are needed to mount the Adapter.
To do this:
1. Ensure that the wall you use is smooth, flat, dry and sturdy and use the 2 screw holes which are
101.6 mm apart from each other.
2. Fix the screws into wall, leaving their heads 3 mm (0.12 inch) clear of the wall surface.
3. Remove any connections to the unit and locate it over the screw heads. When in line, gently
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Chapter 1: Connections and Setup
push the unit on to the wall and move it downwards to secure.
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Chapter 1: Connections and Setup
Wireless Voice Gateway
Wireless Voice Gateway Overview
Wireless Voice GatewayWireless Voice Gateway
Overview
OverviewOverview
Front Panel
The following illustration shows the front panel of the Wireless Voice Gateway:
The LEDs on the front panel are described in the table below (from left to right):
Power
ON ON ON ON
ON 0.25 second
Boot-up
Operation
DOCSIS
ON FLASH FLASH FLASH X X X X X X X X
ON
ON FLASH OFF OFF
ON ON FLASH OFF
Internet
DS US Online
ON ON ON
1 second
1 2 3 4
ON ON ON ON ON
X X X X X X X X
X X X X X X X X
X X X X X X X X
Ethernet
USB Wireless Tel 1 Tel 2
X ON ON Power on 0.25 sec
Description
From power ON to system
initialization complete
Following system initialization
complete to (before)
DS scanning
During DS scanning and acquiring
SYNC
From SYNC completed, receiving
UCD to ranging completed
During DHCP, configuration file
download, registration, and
Start-up
Operation
Baseline Privacy initialization:
ON ON ON FLASH X X X X X X X X
ON ON ON ON X X X X X X X X Operational (NACO=ON)
ON FLASH FLASH OFF
X X X X X X X X Operational (NACO=OFF)
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Illustrations contained in this document are for representation only.
DHCP status: 1 second ON and 1
second OFF,
TFTP status: 0.25 second ON and
0.25 second OFF
Chapter 1: Connections and Setup
,
Power
FLASH
FLASH
FLASHFLASH
Channel
X
Bonding
Operation
OFF
FLASH
FLASH
FLASHFLASH
Internet
DS US Online
FLASH
FLASH
FLASHFLASH
FLASH
FLASH
FLASHFLASH
FLASH
FLASH
FLASHFLASH
X
X
X
X
FLASH
FLASH
FLASHFLASH
Ethernet
1 2 3 4
FLASH
FLASH
FLASHFLASH
X
OFF
FLASH
FLASH
FLASHFLASH
X
X
X
X
X
X
X
X
USB Wireless Tel 1 Tel 2
Wait registration with all DS and all US –
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Lights Flash sequentially from the right
X
to left
Minimum duration 3 seconds
From 1 to 4 DS, from 1 to 4 LEDs are ON.
From 5 to 8 DS, From 1 to 4 LEDs are
X
flashing
Duration 3 seconds
From 1 to 2 US, from 1 to 2 LEDs are ON
X
from 3 to 4 US, from 1 to 2LEDs are
flashing.
Wait registration with all DS and all US –
Lights Flash sequentially from the left to
X
right
Minimum duration 3 seconds
Description
MTA
initialization
CPE
Operation
MTA
Operation
ON ON ON ON X X X X X X FLASH OFF MTA DHCP
ON ON ON ON X X X X X X OFF FLASH MTA SNMP/TFTP
ON ON ON ON X X X X X X FLASH FLASH RSIP
OFF
ON X X X
FLASH
ON X X X X X X X
ON X X X X X X X X
ON
ON
OFF
ON
FLASH
OFF
ON
FLASH
OFF
ON
FLASH
X X X X
OFF
ON
X X X
FLASH
OFF
ON
X X
FLASH
ON ON Both Lines On-Hook
No Ethernet Link
Ethernet Link
TX/RX Ethernet Traffic
No USB Link
USB Link
TX/RX USB Traffic
No Wireless Link
Wireless Link
TX/RX Wireless Traffic
ON FLASH ON Tel1 Off-hook, Tel2 On-hook
<CM Normal Operation>
ON ON FLASH Tel1 On-hook, Tel2 Off-hook
ON FLASH FLASH Both Lines Off-Hook
SW
A software download and while
Download
ON FLASH FLASH ON X X X X X X X X
updating the FLASH memory
Operation
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Chapter 1: Connections and Setup
rrrrear Panel
ear Panel
ear Panelear Panel
A TEL1 & TEL2 2x Telephony RJ-11 connectors
B ETHERNET 1 2 3 4: 4x Ethernet 10/100/1000 Mbps RJ-45 connectors
C USB Host: 1x USB 2.0 Connector
D Reset: 1x Reset or reset to factory default this Wireless Voice Gateway
E CABLE: 1x F-Connector for the coax cable
F 12VDC : 1x Power connector to connect the AC power supply
G Power switch: 1x switch to power on/off this Wireless Voice Gateway
I WPS & WiFi on/off button: 1x button with two features:
to activate/disable the WiFi, to execute a WPS association
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Chapter 1: Connections and Setup
Relationship among the Devices
Relationship among the Devices
Relationship among the DevicesRelationship among the Devices
This illustration shows a cable company that offers Euro-DOCSIS- and Euro-PacketCable-compliant
voice/data services.
What the Modem Does
What the Modem Does
What the Modem DoesWhat the Modem Does
The Wireless Voice Gateway provides high-speed Internet access as well as cost-effective, toll-quality
telephone voice and fax/modem services over residential, commercial, and education subscribers on
public and private networks via an existing CATV infrastructure. It can inter-operate with the
Euro-PacketCable compliant head-end equipment and provide the IP-based voice communications. The
IP traffic can transfer between the Wireless Voice Gateway and Euro-DOCSIS compliant head-end
equipment. The data security secures upstream and downstream communications.
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Chapter 1: Connections and Setup
What the Modem Needs to Do Its Job
What the Modem Needs to Do Its Job
What the Modem Needs to Do Its JobWhat the Modem Needs to Do Its Job
The Right Cable Company:
The Right Cable Company:
The Right Cable Company:The Right Cable Company:
Make sure your local cable company provides data services that
use cable TV industry-standard Euro-DOCSIS compliant and Euro-PacketCable compliant
technology.
The Internet/Telephony Service Provider (ISP/TSP):
The Internet/Telephony Service Provider (ISP/TSP):
The Internet/Telephony Service Provider (ISP/TSP):The Internet/Telephony Service Provider (ISP/TSP):
Your cable company provides you
access to an Internet Service Provider (ISP) and Telephony Service Provider (TSP). The ISP is
your gateway to the Internet and provides you with a pipeline to access Internet content on the
World Wide Web (WWW). The TSP provides you with telephony access to other modems or
other telephony services over the Public Switched Telephone Network (PSTN).
Check with your cable company to make sure you have everything you need to begin; they’ll know if
you need to install special software or re-configure your computer to make your cable internet service
work for you.
Contact Your Local Cable Company
Contact Your Local Cable Company
Contact Your Local Cable CompanyContact Your Local Cable Company
You will need to contact your cable company to establish an Internet account before you can use your
gateway. You should have the following information ready (which you will find on the sticker on the
gateway):
• The serial number
• The model number
• The Cable Modem (CM) Media Access Control (MAC) address
• The Terminal Adapter (EMTA) MAC address
• Security information: Service Set IDentifier (SSID), Encryption key / passphrase (WPA2-PSK
by default), channel number. Default values are indicated underneath the modem on the sticker.
Please verify the fol
Please verify the following with the cable company
Please verify the folPlease verify the fol
lowing with the cable company
lowing with the cable companylowing with the cable company
The cable service to your home supports Euro-DOCSIS compliant two-way modem access.
Your internet account has been set up. (The Media Terminal Adapter will provide data service if
the cable account is set up but no telephony service is available.)
You have a cable outlet near your PC and it is ready for Cable Modem service.
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Chapter 1: Connections and Setup
Note: It is important to supply power to the modem at all times. Keeping your modem plugged in will
keep it connected to the Internet. This means that it will always be ready whenever you need.
Important Information
Your cable company should always be consulted before installing a new cable outlet. Do not attempt any
rewiring without contacting your cable company first.
Please verify the following on the Wi
Please verify the following on the Wireless Voice Gateway
Please verify the following on the WiPlease verify the following on the Wi
The on/off button on the rear panel must be in the ON mode = on “1”
reless Voice Gateway
reless Voice Gatewayreless Voice Gateway
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Chapter 1: Connections and Setup
Connecting the
Connecting the Wireless Voice Gateway
Connecting the Connecting the
Wireless Voice Gateway to a Single Computer
Wireless Voice GatewayWireless Voice Gateway
to a Single Computer
to a Single Computerto a Single Computer
This section of the manual explains how to connect your Wireless Voice Gateway to the USB or Ethernet
port on your computer and install the necessary software. Please refer to Figure 1 to help you connect
your Digital Cable Modem for the best possible connection.
Attaching the Cable TV Wire to the
Attaching the Cable TV Wire to the Wireless Voice Gateway
Attaching the Cable TV Wire to the Attaching the Cable TV Wire to the
Wireless Voice Gateway
Wireless Voice GatewayWireless Voice Gateway
1. Locate the Cable TV wire. You may find it one of three ways:
a. Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to
the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc.
b. Connected to a wall-mounted cable outlet.
c. Coming out from under a baseboard heater or other location. See Figure 1 for the wiring
example.
Notes: For optimum performance, be sure to
connect your Wireless Voice Gateway to the first
point the cable enters your home. The splitter
must be rated for at least 1GHz.
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Chapter 1: Connections and Setup
Fig. 1: Basic Home Wiring
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Chapter 1: Connections and Setup
Important Connection Information
Important Connection Information
Important Connection InformationImportant Connection Information
The Wireless Voice Gateway supports Ethernet and USB connections simultaneously.
Below are important points to remember before you connect the Wireless Voice Gateway.
For Ethernet connections, go to page 15.
For telephone and fax connections, go to page 17.
If you do not want to use the CD-ROM, follow instructions 1 through 5 to connect the Wireless Voice
Gateway to the USB port on your computer. Instructions must be followed in the order they appear.
1. Connect one end of the coaxial cable to the cable connection on the wall, and the other end to the
CABLE jack on the Wireless Voice Gateway.
2. Connect the plug from the AC power supply into the POWER AC ADAPTER jack on the Wireless
Voice Gateway and plug the power supply into an AC outlet.
3. Insert the supplied Wireless Voice Gateway CD-ROM. Wait momentarily for the CD window display.
TWG870
TWG870
TWG870TWG870
4. Close all open applications and dialog boxes, including the CD window.
Note: Some applications may interfere with your Wireless Voice Gateway installation.
Note: Use only the power supply that accompanied this unit. Using other power supplies may damage
the unit.
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Chapter 1: Connections and Setup
Ethernet Connection to
Ethernet Connection to aaaa Computer
Ethernet Connection to Ethernet Connection to
Computer
ComputerComputer
Make the connection to the modem in the following sequence:
1. Connect one end of the coaxial cable to the cable connection on the wall, and the other end to the
CABLE jack on the Wireless Voice Gateway.
2. Connect the plug from the AC power supply into the POWER AC ADAPTER jack on the Wireless
Voice Gateway, and plug the power supply into an AC outlet.
Note: Use only the power supply that accompanied this unit. Using other adapters may damage the unit.
3. Connect one end of the Ethernet cable to an Ethernet port on the back of your computer, and the
other end to the ETHERNET port on the Wireless Voice Gateway.
Fig.3: Ethernet Connection
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Chapter 1: Connections and Setup
Connecting More Than
Connecting More Than A
Connecting More Than Connecting More Than
A Computer to the
Computer to the Wireless Voice Gateway
A A
Computer to the Computer to the
Wireless Voice Gateway
Wireless Voice GatewayWireless Voice Gateway
If you need to connect more than one computer to the Wireless Voice Gateway, simply connect the
computers to an Ethernet port on the rear panel.
Fig.4: Multiple-PC Connection
Note: You may need to check with your service provider in order to connect multiple computers.
Telephone or Fax Connection
Telephone or Fax Connection
Telephone or Fax ConnectionTelephone or Fax Connection
When properly connected, most telephony devices can be used with the Wireless Voice Gateway just as
with a conventional telephone service. To make a normal telephone call, pick up the handset; listen for a
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Chapter 1: Connections and Setup
dial tone, then dial the desired number. For services such as call waiting, use the hook switch (or FLASH
button) to change calls. The following procedures describe some of the possible connection schemes for
using telephony devices with the Wireless Voice Gateway.
1. Connect a standard phone line cord directly from the phone (fax machine, answering machine, caller
ID box, etc.) to one of the LINE jacks on the Wireless Voice Gateway.
2. If there is a phone line in your home which is NOT connected to another telephone service provider,
connect a standard phone line cord from a jack on this line to one of the LINE jacks of the Wireless
Voice Gateway. Connect a standard phone line cord directly from the phone (fax machine, answering
machine, caller ID box, etc.) to one of the other jacks in the house that uses that line.
3. If you have a multi-line telephone, connect a standard phone line cord (not an RJ-14 type line cord)
from the phone to the LINE jacks on the Wireless Voice Gateway. (Other phones can be added to
each line by using standard phone line splitters.
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Chapter 1: Connections and Setup
Fig. 5: Phone/Fax Connection
Turning on
Turning on the
Turning on Turning on
the
Wireless Voice Gateway
Wireless Voice Gateway
thethe
Wireless Voice GatewayWireless Voice Gateway
If there is no lighted LEDs on the front panel, check the power on/off switch position on the back panel
of Wireless Gateway: it must be ”ON” = “1”.
After installing the Wireless Voice Gateway and turn it on for the first time (and each time the modem is
reconnected to the power), it goes through several steps before it can be used. Each of these steps is
represented by a different pattern of flashing lights on the front of the modem.
Note: All indicators flash once before the initialization sequence.
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Chapter 1: Connections and Setup
If both DS and US LEDs are flashing sequentially, it means the Wireless Voice Gateway is automatically
updating its system software. Please wait for the lights to stop flashing. You cannot use your modem
during this time. Do not remove the power supply, switch off (on/off switch) or reset the Wireless Voice
Gateway during this process.
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