Gateway m305 Service Manual

Gateway M305 Notebook
serviceguide
Customizing
Troubleshooting
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Contents
Replacing Gateway M305 Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Identifying the notebook model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Identifying components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Preparing the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Replacing the 802.11 mini PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Replacing the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Replacing the hard drive in the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Replacing the keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Replacing the optical drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Replacing the LED indicator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Replacing the hinge covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Replacing the palm rest assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Replacing the diskette drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Replacing the memory card reader kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
i
ii
Replacing
Gateway M305
Components
Important This service guide is not intended to be
provided to individual users or consumers. It cannot be provided to anyone other than an authorized service provider.
Use this service guide to help plan your maintenance tasks for the Gateway M305 notebook. All tasks covered in this guide can be performed by an authorized field technician without jeopardizing the notebook’s warranty.
For information on the notebook’s general maintenance, technical support, safety notices, and regulatory notices, see your Gateway user’s guide.
If you have suggestions regarding the content of this guide, send an e-mail with the subject “Service Guide Comments” to channel.services@gateway.com
.
© 2003 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway stylized logo, and the black-and-white spot design are trademarks or registered trademarks of Gateway, Inc. in the United States a nd other countries. All other brands and product names are trademarks or registered trademarks of their respective companies.
1
Replacing Gateway M305 Components
Identifying the notebook model
The label on the bottom of the notebook contains information that identifies the notebook model and its features.
Gateway
model
number
Warning It is important that you use the correct service guide for
the notebook. Failure to follow the approved tasks for the notebook model may result in damage to the notebook.
2
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Identifying components
Identifying components
Where screw measurements are shown, the first number indicates screw head width, and the second number indicates screw length.
Use this chart to identify the main components of the notebook. For a complete list of replaceable parts, see “Contents” on page i.
LCD panel assembly
(see page 49)
Palm rest assembly
(see page 54)
System board (see page 71)
Keyboard cover
Keyboard
(see page 27)
Cooling assembly
(see page 45)
(see page 24)
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Replacing Gateway M305 Components
Preparing your work space
Before performing maintenance on the notebook, make sure that your work space and the notebook are correctly prepared.
Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work
mat.
Use a stable and strong table, and make sure that the table top is large
enough to hold each component as you remove it.
Use bright lighting to make part identification easier.
Keep your work surface free from clutter and dust that may damage
components.
Use a magnetized screwdriver for removing screws.
When removing components that are attached to the notebook by a cable,
unplug the cable before removing the screws, when possible, to avoid damaging the cable.
As you remove components and screws, lay them toward the rear of your
work surface (behind the notebook) or far enough to the side that your arms do not accidentally brush them onto the floor.
To help keep track of screws, try the following:
Place each component’s screws in their own section of a parts sorter.
Place each component’s screws next to the component on your work
surface.
Print the first page of each task, then place the page toward the rear
of your work surface. As you remove screws, place the screws in their respective boxes on the page. Where screw measurements are shown, the first number indicates screw head width, and the second number indicates screw length.
After loosening screws that are deeply recessed in a hole (for example,
on the bottom of the base assembly), you can leave the screws in the holes if you place small pieces of masking tape over the hole openings. When reassembling the component, just remove the tape and tighten the screws.
When you place flat-headed screws on your work surface, stand them
on their heads to prevent the screws from rolling off the table.
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Preventing static electricity discharge
Preventing static electricity discharge
The components inside the notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).
Warning ESD can permanently damage electrostatic
discharge-sensitive components in the notebook. Prevent ESD damage by following ESD guidelines every time you open the notebook case.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off the notebook and unplug the power cord and modem and network cable before opening the case.
Before replacing components, follow these guidelines:
Turn off the notebook.
Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of your workbench or other grounded connection.
Warning To prevent risk of electric shock, do not insert any object
into the vent holes of the notebook.
Touch a bare metal surface on your workbench or other grounded object.
Unplug the power cord and the modem and network cables.
Remove the battery. For more information, see “Removing the battery” on
page 7.
Disconnect all peripheral devices and remove any PC Cards.
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Replacing Gateway M305 Components
Before working with notebook components, follow these guidelines:
Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.
Always hold components by their edges. Avoid touching the edge
connectors. Never slide components over any surface.
Preparing the notebook
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off the notebook, remove the battery, and unplug the power cord and modem and network cables before opening the case. Replace the cover before you restore power or reconnect the modem and network cables.
To prepare the notebook for maintenance:
Make sure that the CD or DVD drive and the optional diskette drive or
optional card reader are empty.
Disconnect all peripheral devices and remove any PC Cards.
Turn off the notebook and unplug the power cord and modem and network
cables (if attached).
Turn over the notebook and remove the battery. For more information,
see “Removing the battery” on page 7.
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Removing the battery
To remove the battery:
1 Disconnect the AC adapter and modem and network cables and prepare
the notebook by following the instructions in “Preparing the notebook”
on page 6.
2 Turn the notebook over so the bottom is facing up. 3 Slide the battery release latch and lift the battery out of the bay.
Removing the battery
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Replacing Gateway M305 Components
Adding or replacing memory modules
Tools you need to complete this task:
Phillips #0 screwdriver
Important Use only memory modules designed for the
Gateway M305.
Memory bay
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Adding or replacing memory modules
To add or replace memory modules:
1 Disconnect the AC adapter and modem and network cables and prepare
the notebook by following the instructions in “Preparing the notebook”
on page 6.
2 Turn the notebook over so the bottom is facing up. 3 Remove the battery by following the instructions in “Removing the
battery” on page 7.
4 Loosen the captive screw that secures the memory cover. (The screw cannot
be removed.)
5 Lift the screw side of the cover upward, then slide the cover out. 6 If you are removing a module, gently press outward on the clip at each
end of the memory module until the module tilts upward.
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Replacing Gateway M305 Components
7 Pull the memory module out of the slot.
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Adding or replacing memory modules
8 Hold the new or replacement module at a 30-degree angle and press it into
the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory slot.
Important Use only memory modules designed for the
Gateway M305.
9 Gently push the module down until it clicks in place.
10 Replace the memory bay cover and tighten the cover screw.
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Replacing Gateway M305 Components
Replacing the 802.11 mini PCI card
Caution By law, only approved wireless modules provided by
Gateway, or a Gateway authorized representative, explicitly for your Gateway M305 may be installed in this notebook.
Tools you need to complete this task:
Torx T8 screwdriver
To replace the 802.11 mini PCI card:
1 Disconnect the AC adapter and modem and network cables and prepare
the notebook by following the instructions in “Preparing the notebook”
on page 6.
2 Turn the notebook over so the bottom is facing up.
12
3 Remove the battery by following the instructions in “Removing the
battery” on page 7.
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Replacing the 802.11 mini PCI card
4 Loosen the captive screw that secures the mini PCI cover. (The screw
cannot be removed.)
Mini PCI bay
5 Lift the screw side of the cover upward, then slide the cover out.
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Replacing Gateway M305 Components
6 Unplug the two antenna cables, noting how they are installed for later
re-assembly.
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7 Move the antenna wires out of the way, then press outward on the clips
at both sides of the card until the card tilts upward.
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Replacing the 802.11 mini PCI card
8 Pull the card out of the slot.
9 Hold the new card at a 30-degree angle and press it into the empty slot.
This card is keyed so it can only be inserted in one direction. If the card does not fit, make sure that the notch in the card lines up with the tab in the card slot.
10 Move the antenna wires out of the way, then press the card down until it
clicks into place.
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Replacing Gateway M305 Components
11 Reattach the black antenna cable to the connector labelled MAIN or M,
then reattach the light gray antenna cable to the connector labelled AUX or A.
12 Replace the mini PCI cover, then tighten the captive screw.
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Replacing the 802.11 mini PCI card
Caution Legal requirements dictate that a security screw (or other
means) be used to attach the mini-PCI cover to the chassis in a manner that restricts end user access. End users are strictly prohibited from having access to the wireless card. Due to manufacturing process changes, Gateway M305 notebooks require a Torx head security screw to attach the mini-PCI cover.
Caution Legal requirements dictate the mini-PCI cover be in place
during any and all operation of the notebook’s wireless feature.
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Replacing Gateway M305 Components
Replacing the hard drive kit
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
2 chrome 2.5 × 4.7 mm (hard drive kit)
To replace the hard drive kit:
18
1 Disconnect the AC adapter and modem and network cables and prepare
the notebook by following the instructions in “Preparing the notebook”
on page 6.
2 Turn the notebook over so the bottom is facing up. 3 Remove the battery by following the instructions in “Removing the
battery” on page 7.
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4 Remove the hard drive kit screws.
Replacing the hard drive kit
Screws
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Replacing Gateway M305 Components
5 Slide the old hard drive kit out of the notebook.
6 Slide the new hard drive kit into the notebook.
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7 Replace the screws that secure the hard drive kit to the notebook.
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Replacing the hard drive in the hard drive kit
Replacing the hard drive in the hard drive kit
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
2 chrome 2.5 × 4.7 mm (hard drive kit)
2 chrome 3.0 × 3.5 mm (hard drive kit bracket)
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Replacing Gateway M305 Components
To replace the hard drive in the hard drive kit:
1 Disconnect the AC adapter and modem and network cables and prepare
the notebook by following the instructions in “Preparing the notebook”
on page 6.
2 Turn the notebook over so the bottom is facing up. 3 Remove the battery by following the instructions in “Removing the
battery” on page 7.
4 Remove the hard drive kit by following the instructions in “Replacing the
hard drive kit” on page 18.
5 Remove the two screws that secure the hard drive to the hard drive kit
bracket.
Screws
Screws
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