Pub. 42004-470G
G A I - T R O N I C S®
A H U B B E L L C O M P A N Y
Clean Phone® VoIP Telephones
T A B L E O F C O N T E N T S
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 ◼ 800-492-1212 ◼ Fax: 610-796-5954
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Confidentiality Notice .....................................................................................................................1
Product Overview ............................................................................................................................1
Models ...................................................................................................................................................... 2
System Requirements and Limitations ................................................................................................. 2
Tips for VoIP Subscribers ...................................................................................................................... 2
Features and Functions .......................................................................................................................... 3
Operation ........................................................................................................................................3
Placing an Autodial Call ......................................................................................................................... 3
Placing a General Telephone Call ......................................................................................................... 3
Receiving a Call ....................................................................................................................................... 3
Multicast Broadcasting ........................................................................................................................... 4
Monitoring and Reporting ..................................................................................................................... 4
Installation ......................................................................................................................................4
General Information ............................................................................................................................... 4
Safety Guidelines ..................................................................................................................................... 5
Station Placement .................................................................................................................................... 5
Model 295-702F ....................................................................................................................................... 5
Model 295-702W ..................................................................................................................................... 8
Field Wiring ............................................................................................................................................. 9
Power .................................................................................................................................................. 10
Network............................................................................................................................................... 10
I/O ....................................................................................................................................................... 10
Recommended Cabling ....................................................................................................................... 11
Status Indication ................................................................................................................................... 11
Power .................................................................................................................................................. 11
Heartbeat ............................................................................................................................................. 11
EACT .................................................................................................................................................. 11
Programming ................................................................................................................................11
VoIP PCBA Setup ................................................................................................................................. 12
VoIP PCBA Initial Network Configuration ....................................................................................... 12
VoIP Telephone Input Contacts .......................................................................................................... 12
VoIP Telephone Output Contacts ....................................................................................................... 12
Table of Contents Pub. 42004-470G
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 ◼ 800-492-1212 ◼ Fax: 610-796-5954
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Maintenance ..................................................................................................................................13
General Information ............................................................................................................................. 13
Service .................................................................................................................................................... 13
Troubleshooting .................................................................................................................................... 13
Replacement Parts and Accessories .................................................................................................... 14
Specifications ................................................................................................................................14
Power ...................................................................................................................................................... 14
Networking ............................................................................................................................................ 14
Inputs ..................................................................................................................................................... 14
Outputs .................................................................................................................................................. 14
Indicators ............................................................................................................................................... 14
Mechanical ............................................................................................................................................. 14
Model 295-702F Clean Phone® ............................................................................................................ 15
Model 295-702W Clean Phone® ........................................................................................................... 15
Chemical Resistance ............................................................................................................................. 15
Approvals .......................................................................................................................................15
Pub. 42004-470G
GAI-TRONICS®
A HUBBELL COMPANY
Clean Phone® VoIP Telephones
Confidential ity Notice
This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third
party.
Product Overview
The GAI-Tronics Model 295-702F Flush-Mount and Model 295-702W Wall-Mount Clean Phone® VoIP
(Voice over Internet Protocol) Telephones are designed for the exacting requirements of clean rooms.
They are constructed of stainless steel and have a completely smooth polyester front panel that will not
trap particulate matter. Calls are made by pressing one of the three auto-dial buttons or by using the fully
functional keypad. The oversized, clearly labeled buttons allow for easy operation with gloved hands.
®
The Clean Phone
telephones operate from PoE (Power-over-Ethernet) or an external power source. The VoIP telephones
provide direct point-to-point communication between personnel throughout the facility over an existing
LAN.
VoIP telephones are designed for connection to a 10/100 BaseT Ethernet network. The
Figure 1. Model 295-702F
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 800-492-1212 Fax: 610-796-5954
ISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
V
Figure 2. Model 295-702W
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Clean Phone® VoIP Telephones Page 2 of 15
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Models
The following Clean Phone® VoIP telephones are detailed in this manual:
Table 1. Model Chart
Model
Description
295-702W
Surface-Mount VoIP Telephone with stainless steel front panel and polyester overlay,
three autodial buttons, hookswitch push button, off-hook indicator, keypad, and
stainless-steel surface-mount enclosure.
295-702F
Flush-Mount VoIP Telephone with stainless steel front panel and polyester overlay,
three autodial buttons, hookswitch push button, off-hook indicator, keypad, and
stainless-steel mounting bracket.
System Requirements and Limitations
VoIP telephones require PoE (Power-over-Ethernet) or a local 24–48 V dc power source for operation.
Two VoIP telephones can be connected in a peer-to-peer configuration without the need for a LAN.
However, a 10/100 BaseT Ethernet network with SIP (Session Initiation Protocol) server is required for
systems containing three or more VoIP telephones. Conferences are limited by the customer’s LAN
media capabilities and the services available at each telephone.
Each telephone can also receive multicast broadcasts. Multicast allows a single audio stream to be sent to
multiple end points simultaneously, achieving multi-point paging, or public address functionality over IP.
Multicast requires the use of a SIP server that specifically supports multicast functionality and each
telephone must be configured (enabled) to receive multicast packets.
Tips for VoIP Subscribers
Recommended actions for VoIP subscribers:
• Provide an accurate physical address to the interconnected VoIP service provider for dispatch of
emergency services to the location.
• Know the VoIP service provider’s procedures for updating the address. Promptly update address
information in the event of a change.
• Have a clear understanding of all limitations of the 911 service.
• VoIP service may not work when the power is out, or the Internet connection is down. Consider
installing a backup power supply, maintaining a traditional telephone line, or having a wireless
telephone as a backup.
• See http://www.fcc.gov/cgb/consumerfacts/voip.html for questions about interconnected VoIP and
911 or about VoIP in general.
Clean Phone
®
VoIP Telephones Page 3 of 15
Fea tures and Functions
The Clean Phone® VoIP telephones include the following features:
• SIP compatible (RFC3261)
• automatic call diversion (memory list)
• real-time alarm reporting via email, syslog, or TMA software
• configurable via web page, serial link, or download
• four auxiliary inputs
• two voltage-free contact outputs
• multicast capability, up to eight addresses
Operation
Placing an Autodial Call
To place an autodial call:
Pub. 42004-470G
Press the desired autodial
immediate call to a preprogrammed number.
The hookswitch indicator illuminates when
the call is connected.
The call is terminated by:
• pressing the ON/OFF push button
• the receiving caller hangs up
• the call duration timeout is exceeded
• SIP server disconnects the call
push button to place an
Placing a General Telephone
Call
To place a general telephone call:
1. Press the ON/OFF push button.
2. Wait for the dial tone.
3. Use the keypad to dial the desired number.
The hookswitch indicator illuminates when the call is connected.
4. The call is terminated by:
Figure 3. Front Panel
• pressing the ON/OFF push button
• the receiving caller hangs up
• the call duration timeout is exceeded
• SIP server disconnects the call
Receivi ng a Call
Clean Phone® VoIP telephones automatically go off-hook (auto-answer) when called.
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Clean Phone® VoIP Telephones Page 4 of 15
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Multicast Broadcasting
The SIP server sends a paging request to a specific multicast IP address and expects multiple telephones
to accept and play the subsequent audio when making a multicast call. GAI-Tronics VoIP telephones can
be programmed for up to eight multicast addresses to permit the receipt of multicast broadcasts from
different sources or to enable zoning of broadcasts. Each multicast address can be assigned a priority (via
programming) to define audio source priority. A telephone with multicast enabled can still make and
receive normal calls (peer-to-peer or SIP server). Normal calls can be assigned a priority level, defining
whether calls can override multicasts or vice versa.
Monitoring and Reporting
Each telephone can recognize and generate several hardware and configuration fault condition alarms.
These alarms can be signaled to a remote site using three methods:
• syslog output over TCP
• SMTP mail message
• TMA (Telephone Management Application) software (purchased separately)
Available alarms:
• handset integrity loop (if applicable)
• configuration error
• cold reset (power cycle)
• warm reset (internal command)
• keypad error (if applicable)
• key-hook (off hook status, if applicable)
• register fail
• audio path test (speaker/microphone test)
Installation
General Information
WARNING
—This product can contain hazardous voltages. Always remove power to this
station and any associated equipment before beginning any installation.
CAUTION
—Do not install this equipment in areas other than those indicated on the approval
standards listing in the Approvals section of this manual. Such installation may
cause a safety hazard and consequent injury or property damage.
Install equipment without modification and according to all applicable local and national electrical codes.
Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local
codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in
accordance with NEC 725.55.
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Clean Phone
®
VoIP Telephones Page 5 of 15
Safety Guidelines
Adhere to the following guidelines to ensure the safety of all personnel when installing any GAI-Tronics
equipment:
• Do not install wiring during a lightning storm.
• Electrostatic Discharge (ESD) Protection: The VoIP telephone may have an earth ground terminal
provision. If so, it must be connected to ground in accordance with all local safety regulations and
the National Electrical Code (NEC). Grounding must be ensured for safe and stable communications.
Do not use long and coiled ground wires. Trim ground wires to the required length. Use a star
configuration whenever possible. Please note that proper grounding does not eliminate the need for
lightning protection for the telephone or the telephone system. A Cat5 data line lightning surge
protector is recommended for telephones subject to any electrostatic discharge (e.g. lightning).
• Do not install jacks in wet locations unless the jack is specifically designed for wet locations.
Station Plac ement
Volume settings and station placement must be taken into consideration to prevent feedback problems in
the system. To reduce unpleasant feedback problems:
• point the telephone away from other telephones located nearby
• reduce the volume level
®
Avoid feedback problems by installing each Clean Phone
VoIP telephone in a separate room and wall.
Model 295-702F
The mounting and wiring instructions are as follows:
1. Remove the front panel from the back bracket.
2. Mark the wall using the cut-out dimensions as a guide (see Figure 6).
3. Make the required cuts to create the opening for the back box.
4. If using Power-over-Ethernet, with no optional inputs or outputs:
place the bushing around the Ethernet cable so that it is located
approximately 5 inches from the end of the cable. Snap the
bushing closed and insert into the double D hole in the bottom of
the back bracket. See Figure 4 and Figure 7).
5. If using local power or optional inputs or outputs: route the
cables through the D hole in the bottom of the back bracket (see
Figure 7).
6. Place the back bracket in the wall. Locate the mounting holes
(see Figure 7).
7. Drill holes in the lower right and upper left corners and secure the
bracket with screws.
Figure 4. Bushing
8. Drill the remaining holes and secure the bracket with the remaining screws.
9. Plug in the Ethernet cable and connect all other optional cables (see the Field Wiring section).
10. Perform the initial programming of the telephone (see the Programming section).
11. Take the front panel of the VoIP Clean Phone® and align it with four slots in the back bracket.
12. Press the panel in firmly and then push downward to seat the panel in the slots.
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Clean Phone
®
VoIP Telephones Page 6 of 15
NOTE: The Model 295-702F is designed for general wipe down cleaning and to prevent collection
(internally and externally) of particulate matter. Additional protection against moisture can be
attained by sealing between the outer edge of the telephone panel to the mounting surface with
silicone or RTV. Any sealing substance used must be verified to be compatible with cleaning
solutions used.
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Figure 5. Inside Front Panel
Clean Phone
®
Pub. 42004-470G
VoIP Telephones Page 7 of 15
Figure 6. Wall Cut-out Dimensions for Model 295-702F
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Figure 7. Back Box for Model 295-702F
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Clean Phone
®
VoIP Telephones Page 8 of 15
Model 295-702W
The mounting and wiring instructions are as follows:
1. Remove the front panel from the back box.
2. If using Power-over-Ethernet, with no optional inputs or outputs: place the bushing around the
Ethernet cable so that it is located approximately 5 inches from the end of the cable. Snap the
bushing closed and insert it into the double D hole in the back box (see Figure 4 and Figure 8).
3. If using local power or optional inputs or outputs: route the cables through the D hole in the bottom
of the back box (see Figure 4 and Figure 8).
4. Position the back-box so that it is level on the wall in the desired location.
5. Use the back box as a template to drill the lower right and upper left corners holes and secure the
back box with screws.
6. Drill the remaining holes and completely secure the box with the remaining screws.
7. Plug in the Ethernet cable and connect all other optional cables (see the Field Wiring section).
8. Perform the initial programming of the telephone (see the Programming section).
9. Align the front panel of the Clean Phone® with the four slots in the back box.
10. Press the panel in firmly and push it downward to seat it in the slots.
OTE: The Model 295-702W VoIP Telephone is designed for general wipe down cleaning and to prevent
N
collection (internally and externally) of particulate matter.
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Figure 8. Mounting the Model 295-702W
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Clean Phone
®
VoIP Telephones Page 9 of 15
Field Wiring
After all the field wires are pulled through the rear enclosure, install all connections as indicated below
(see Figure 9 for wiring details and Table 5 for the recommended conductor sizes).
NOTE: Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1),
and local codes for the specific requirements regarding your installation. Install all equipment
without modification and according to the local and national codes. Class 2 circuit wiring must
be performed in accordance with NEC 725.55.
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Figure 9. VoIP Telephone PCB Assembly
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Power
Power-Over-Ethernet
Connect power to the system as indicated in the PoE equipment manual.
Local Power
A separate, isolated 24–48 V dc power supply is required when PoE is not available. Connect the local
power supply to the telephone at the removable terminal block, P5. Connect the positive conductor to the
(+) terminal and the negative conductor to the (−) terminal of P5 (see Figure 9).
Table 2. Power—P5
Pin
Label
Description
1
(+)
Positive
2
(−)
Negative
Ground
The enclosure must be connected to earth ground. Install a #6 ring lug on the ground conductor and
secure it with the ground terminal located on the rear of the front panel.
Network
Connect a Cat5 or Cat5e cable with an RJ45 connector between the LAN (Local Area Network) and the
VoIP PCBA.
I/O
Inputs
Four auxiliary inputs are provided for customer use. Terminations for these inputs are located on terminal
block P12 (see Table 3 and Figure 9).
Table 3. Auxiliary Inputs—P12
Pin
Label
Function
1
IN4
Input 4
2
COM
Common
3
IN3
Input 3
4
COM
Common
5
IN2
Input 2
6
COM
Common
7
IN1
Input 1
8
COM
Common
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Outputs
Two outputs are provided for customer use. Terminations for these outputs are located on connector P10
(see Table 4 and Figure 9).
Table 4. Output Contacts—P10
Pin
Label
Description
1
C1
Common Output 1
2
NO1
Normally Open Output 1
3
C2
Common Output 2
4
NO2
Normally Open Output 2
Recommended Cabling
Table 5. Recommended Cabling
Cable Use
Size and Type
LAN
Cat5 or Cat5e cable with an RJ45 connector
Power
Two-conductor, No. 22 AWG is typical
Inputs
Two-conductor, No. 22 AWG is typical
Output contacts
Two-conductor, No. 18 AWG is typical
Status Indication
Power
The Power LED located on the VoIP PCBA illuminates when power is applied to the telephone (see
Figure 9).
Heartbeat
The Heartbeat LED located on the VoIP PCBA flashes when the telephone is operational over the LAN
(see Figure 9).
EACT
The EACT LED located on the VoIP PCBA turns ON when VoIP PCBA is connected to an Ethernet
device and flashes when data is being transmitted (see Figure 9).
Programming
The installer must ensure that the network is configured to allow VoIP communications (using the SIP
protocol) between the desired locations before attempting to configure a Clean Phone® VoIP telephone.
The general sequence to set up a Clean Phone® VoIP telephone is as follows:
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VoIP PCBA Setup
Verify the PC is connected to the same network as the VoIP telephone.
The easiest way to get started is to make a network connection to the unit and log on via a web browser.
The unit is initially set with a static IP address:
IP address: 192.168.1.2
A user name and password will be requested. The initial factory settings are:
User Name: user
Password password
Changing the user name and password is recommended. This security measure helps to prevent
unauthorized changes to the VoIP telephone’s interface configuration.
VoIP PCBA Initial Network Configuration
Each VoIP PCBA must be set up for the network prior to installation. Assign a local ID, domain, proxy,
and registrar.
Assign a host name: The host name provides identification of the different VoIP PCBAs on the
network.
Test: Verify that calls can be made successfully.
Maintain: Monitor alarms. Setup auto-updates.
Refer to Pub. 42004-481 for programming instructions of these VoIP telephones.
VoIP Telephone Input Contacts
Each Clean Phone® VoIP telephone accepts four volt-free inputs (see the Specifications section for the
input contact ratings).
The function of each input is configurable. Inputs can be configured for one of the following modes: On,
Off, or On/Off. The signals can also be inverted between active high (INVERT) or active low
(NORMAL). Activation of these inputs can be configured to update a SYSLOG or generate an email.
Refer to the Logic Settings section of GTC Pub. 42004-481, “VoIP Telephone Basic Programming
Guide” for programming instructions for these inputs.
VoIP Telephone Output Contacts
Each Clean Phone® VoIP telephone contains two voltage-free output contacts. Refer to the Specifications
section of this manual for the output ratings. Both outputs are single-pole, single-throw contacts.
The function of each output is configurable. Outputs can be configured for one of the following modes:
On, Off, Pulse, Mute, Ring, Call, Connect, Hook, In Use, Ring Cadence, Ring Out, Page, Registered, or
Emergency. The duration of the activation or on/off times can be set in some modes. Refer to the Logic
Settings section of GTC Pub. 42004-481, “VoIP Telephone Basic Programming Guide” for programming
instructions for these outputs.
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Maintenance
WARNING
—This product can contain hazardous voltages. Always remove power to this
station prior to servicing.
General Information
1. Inspect and replace frayed or cracked wiring.
2. Secure/replace loose wires and terminal lugs.
3. Remove corrosion from terminals.
4. Inspect fuse F1 on the VoIP Carrier PCBA.
Service
Contact a regional service center for a return authorization number (RA#) if the Clean Phone® VoIP
telephone requires depot service. Equipment must be shipped prepaid to GAI-Tronics with a return
authorization number and a purchase order number. Repairs will be made without charge if the
equipment is under warranty. Please include a written explanation of all defects to assist our technicians
in their troubleshooting efforts.
Call 800-492-1212 inside the USA or 610-777-1374 outside the USA for help in identifying the closest
regional service center.
Troubleshooting
Table 6. Troubleshooting Chart
Problem
Possible Solution
low volume
Increase the volume level in the telephone’s programming configuration.
high volume
Decrease the volume level in the telephone’s programming configuration.
front panel push
buttons not operational
• Verify the push buttons are properly configured.
• Verify power is applied to the unit.
inputs not operational
• Check the input connections.
• Verify the inputs are properly configured.
outputs not operational
• Check the output connections.
• Verify the outputs are properly configured.
cannot make or receive
calls
• Check the LAN cable connection.
• Verify that power is applied to the unit.
• Verify the LAN parameters are properly configured.
• Verify the telephone has been set up on the network.
no power indication
• Check the power connections.
• If using PoE, check the operation of the PoE equipment.
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Replacement Parts and Accessories
Part No.
Description
12565-702
Carrier/VoIP PCBA Replacement Kit
12585-001
Speaker Assembly Replacement Kit
40419-011
Optional Plug-in Power Supply, 120/240 V ac input,
24 V dc output
235-001
Maintenance Cover
12575-008
Replacement Front Panel Kit
Specifications
Power
Network power.............................................................. Power-over-Ethernet, 802.3af compliant (via RJ45)
Local power requirements .................................................................................................... 24–48 V dc, 6 W
Networking
Network ............................................................................ 10/100 BaseT Ethernet RJ45, Cat5 or Cat5e UTP
static IP provisioning or DHCP STUN client (NAT traversal)
Call control signaling ...................................................................... SIP (RFC3261 compliant) loose routing
Configuration ............................................................................................................... embedded web server
configuration file download
direct serial connection
password protection
Inputs
Keypad ......................................................................................................................................... 3 × 4 matrix
Push buttons ......................................................................... three autodial and an off-hook indicator/switch
Configurable inputs (quantity = 4) .............................................................. internal pull-up 3.3 V dc tolerant
Outputs
Output 1 ..................................................................................................... 8 A @ 30 V ac/dc (resistive load)
Output 2 ..................................................................................................... 8 A @ 30 V ac/dc (resistive load)
Indicators
External ...................................................................................................................... off-hook indicator light
Internal on VoIP PCBA ............................................................................. power, heartbeat, & EACT LEDs
Audio output ................................................................................. 85 dB SPL or greater @ 1.0 m (@ 1 kHz)
Mechanical
Temperature range
Operating ......................................................................................... −4 ºF to +131 ºF (−20 ºC to +55 ºC)
Storage ............................................................................................. −40 ºF to 158 ºF (−40 ºC to +70 ºC)
Relative humidity ................................................................................................ up to 95%, non-condensing
PCBA (printed circuit board assembly) .............................................................................. conformal coated
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Model 295-702F Clean Phone®
Construction:
Front panel .......................................................................... 8 mil polyester over 16-gauge stainless steel
Mounting bracket ................................................................................................16-gauge stainless steel
Dimensions
Front panel ........................................................................... 12.00 H × 12.00 W in; (304.8 × 304.8 mm)
Mounting bracket ...................................... 10.88 H × 10.75 W × 1.75 D in; (276.2 × 273.1 × 44.3 mm)
Model 295-702W Clean Phone®
Construction
Front panel .......................................................................... 8 mil polyester over 16-gauge stainless steel
Back enclosure ....................................................................................................16-gauge stainless steel
Dimensions
Front panel ............................................................................ 12.00 H × 12.00 W in (304.8 × 304.8 mm)
Back enclosure ........................................... 12.00 H × 12.00 W × 2.06 D in (304.8 × 304.8 × 52.3 mm)
Shipping weight & dimensions ................................................................. 12.15 lb, 17.00 × 17.00 × 11.00 in
Chemical Resistance
The Clean Phone® graphic overlay is designed to withstand exposure to many chemicals. Please contact
the factory for questions pertaining to chemicals not listed below:
Ajax/Vim in solution
Downey/Lenor1
Petroleum spirit1
Alkalicarbonate solution1
Ethanol
Phosphoric acid (<30%)
Ammonia (<40%)
Glycerin
Potassium ferricyanide
Acetic Acid (50%)
Glycol
Potassium hydroxide (<30%)
Ariel powder in solution1
Gumption1
Pure turpentine
Bleach1
Hydrochloric acid (<36.7%)
SBP 60/951
Castor oil
Hydrogen Peroxide (25% solution)
Sulfuric acid (<10%)
Caustic soda (<40%)
Linseed Oil
Tomato Ketchup
Cutting oil
Methanol
Trichloroacetic acid (<50%)
Cylohexanol
Nitric Acid (<10%)
White spirit
Diacetone alcohol
Paraffin oil
Windex1
Diesel
Persil powder in solution1
Wisk
1
Extremely faint glossing of the texture was noted.
The Clean Phone® graphic overlay is NOT resistant to the following:
Concentrated mineral acids
High pressure steam at over 100º C
Methylene chloride
Concentrated caustic solution
Benzyl alcohol
UV exposure
Dimethylformamide
Tetrahydrofuran
Approvals
Safety of Information Technology Equipment ...................................................................... UL/CSA 60950
Compliance to Standard ................................................................................................. FCC CFR 47 Part 15
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Depending upon the wiring and features used on this device, additional precautions may be necessary
not to cause harmful interference. Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his own expense.
Warranty
Equipment. GAI-Tronics warrants for a period of one (1) year from the date of shipment, that any
GAI-Tronics equipment supplied hereunder shall be free of defects in material and workmanship, shall
comply with the then-current product specifications and product literature, and if applicable, shall be fit
for the purpose specified in the agreed-upon quotation or proposal document. If (a) Seller’s goods prove
to be defective in workmanship and/or material under normal and proper usage, or unfit for the purpose
specified and agreed upon, and (b) Buyer’s claim is made within the warranty period set forth above,
Buyer may return such goods to GAI-Tronics’ nearest depot repair facility, freight prepaid, at which time
they will be repaired or replaced, at Seller’s option, without charge to Buyer. Repair or replacement shall
be Buyer’s sole and exclusive remedy. The warranty period on any repaired or replacement equipment
shall be the greater of the ninety (90) day repair warranty or one (1) year from the date the original
equipment was shipped. In no event shall GAI-Tronics warranty obligations with respect to equipment
exceed 100% of the total cost of the equipment supplied hereunder. Buyer may also be entitled to the
manufacturer’s warranty on any third-party goods supplied by GAI-Tronics hereunder. The applicability
of any such third-party warranty will be determined by GAI-Tronics.
Services. Any services GAI-Tronics provides hereunder, whether directly or through subcontractors,
shall be performed in accordance with the standard of care with which such services are normally
provided in the industry. If the services fail to meet the applicable industry standard, GAI-Tronics will
re-perform such services at no cost to buyer to correct said deficiency to Company's satisfaction provided
any and all issues are identified prior to the demobilization of the Contractor’s personnel from the work
site. Re-performance of services shall be Buyer’s sole and exclusive remedy, and in no event shall GAITronics warranty obligations with respect to services exceed 100% of the total cost of the services
provided hereunder.
Warranty Periods. Every claim by Buyer alleging a defect in the goods and/or services provided
hereunder shall be deemed waived unless such claim is made in writing within the applicable warranty
periods as set forth above. Provided, however, that if the defect complained of is latent and not
discoverable within the above warranty periods, every claim arising on account of such latent defect shall
be deemed waived unless it is made in writing within a reasonable time after such latent defect is or
should have been discovered by Buyer.
Limitations / Exclusions. The warranties herein shall not apply to, and GAI-Tronics shall not be
responsible for, any damage to the goods or failure of the services supplied hereunder, to the extent
caused by Buyer’s neglect, failure to follow operational and maintenance procedures provided with the
equipment, or the use of technicians not specifically authorized by GAI-Tronics to maintain or service the
equipment. THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE IN LIEU OF AND
EXCLUDE ALL OTHER WARRANTIES AND REMEDIES, WHETHER EXPRESS OR IMPLIED BY
OPERATION OF LAW OR OTHERWISE, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Return Policy
If the equipment requires service, contact your Regional Service Center for a return authorization number
(RA#). Equipment should be shipped prepaid to GAI-Tronics with a return authorization number and a
purchase order number. If the equipment is under warranty, repairs or a replacement will be made in
accordance with the warranty policy set forth above. Please include a written explanation of all defects to
assist our technicians in their troubleshooting efforts.
Call 800-492-1212 (inside the USA) or 610-777-1374 (outside the USA) for help identifying the
Regional Service Center closest to you.
(Rev. 10/06)
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