Fujitsu C122-E180-01EN User Manual
FUJITSU Server
PRIMEQUEST
REMCS Installation Manual
2000 Series
C122-E180-01EN
Preface
C122-E180-01EN
This manual describes the functions and features of the PRIMEQUEST 2000 series. The manual is intended for system
administrators.
For details on the regulatory compliance statements and safety precautions, see the PRIMEQUEST 2 000 Series Safety
and Regulatory Information (C122-E171XA).
Errata and add enda fo r the manu al
The PRIMEQUEST 2000 Series Errata and Addenda (C122-E182EN) provides errata and addenda for the manual.
Read the PRIMEQUE ST 2000 Series Errata and Addenda (C122-E182EN) thoroughly in reference to the manual.
Organization of this manual
This manual is organized as follows.
CHAPTER 1 REMCS Service Overview
Preface
Chapter 1 provides an overview of the REMCS service.
CHAPTER 2 Before Using the REMCS Service
Chapter 2 describes the connection to the REMCS center, which is required during use of the REMCS service.
CHAPTER 3 REMCS Service Start Procedure
Chapter 3 describes the procedure for starting the REMCS service.
CHAPTER 4 REMCS Service Operations
Chapter 4 describes the operating procedures for the REMCS service.
CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings
Chapter 5 describes the detail settings of the REMCS service.
CHAPTER 6 REMCS Messages
Chapter 6 describes the major error messages displayed in the window.
CHAPTER 7 MM B Log Collection
Chapter 7 describes MMB log collection.
CHAPTER 8 Notes on Using REMCS GUI
Chapter 8 describes the notes on using the REMCS GUI.
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Revision History
Edition Date Revised location (type) (*1) Description
01 2014-02-18 - -
*1: Chapter, section, and item numbers in the "Revised location" column refer to those in the latest edition of the
document. However, a number marked with an asterisk (*) denotes a chapter, section, or item in a previous
edition of the document.
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Product operating environment
This product is a computer intended for use in a computer room environment. For details on the product operating
environment, see the following manual:
PRIMEQUEST 2000 Series Hardware Installation Manual (C122-H007EN)
Safety Precautions
Alert messages
This manual uses the following alert messages to prevent users and bystanders from being injured and to prevent
property damage.
This indicates a hazardous (potentially dangerous) situation that is likely to result in death or serious
personal injury if the user does not perform the procedure correctly.
This indicates a hazardous situation that could result in minor or moderate personal injury if the user
does not perform the procedure correctly. This also indicates that damage to the product or other
property may occur if the user does not perform the procedure correctly.
This indicates information that could help the user use the product more efficiently.
Alert messages in the text
An alert statement follows an alert symbol. An alert statement is indented on both ends to distinguish it from regular text.
Similarly, one space line is inserted before and after the alert statement.
Only Fujitsu certified service engineers should perform the following tasks on this product and the
options provided by Fujitsu. Customers must not perform these tasks under any circumstances.
Otherwise, electric shock, injury, or fire may result.
- Newly installing or moving equipment
- Removing the front, rear, and side covers
- Installing and removing built-in options
- Connecting and disconnecting external interface cables
- Maintenance (repair and periodic diagnosis and maintenance)
The List of important alert items table lists important alert items.
List of important alert items
This manual does not contain important alert items.
Warning labels
Never remove the warning labels.
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Warning label location (the main cabinet top)
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C122-E180-01EN
Warning label location (the main cabinet left)
Front
Warning label location (PCI_B ox)
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C122-E180-01EN
Notes on Handling the Product
About this product
This product is designed and manufactured for standard applications. Such applications include, but are not limited to,
general office work, personal and home use, and general industrial use. The product is not intended for applications that
require extremely high levels of safety to be guaranteed (referred to below as "safety-critical" applications). Use of the
product for a safety-critical application may present a significant risk of personal injury and/or death. Such applications
include, but are not limited to, nuclear reactor control, aircraft flight control, air traffic control, mass transit control, medical
life support, and missile launch control. Customers shall not use the product for a safety-critical application without
guaranteeing the required level of safety. Customers who plan to use the product in a safety-critical system are requested
to consult the Fujitsu sales representatives in charge.
Storage of accessories
Keep the accessories in a safe place because they are required for server operation.
Adding optional products
For stable operation of the PRIMEQUEST 2000 series server, use only a Fujitsu-certified optional product as an added
option.
Note that the PRIMEQUEST 2000 series server is not guaranteed to operate with any optional product not certified by
Fujitsu.
Maintenance
Only Fujitsu certified service engineers should perform the following tasks on this product and the
options provided by Fujitsu. Customers must not perform these tasks under any circumstances.
Otherwise, electric shock, injury, or fire may result.
- Newly installing or moving equipment
- Removing the front, rear, and side covers
- Installing and removing built-in options
- Connecting and disconnecting external interface cables
- Maintenance (repair and periodic diagnosis and maintenance)
Only Fujitsu certified service engineers should perform the following tasks on this product and the
options provided by Fujitsu. Customers must not perform these tasks under any circumstances.
Otherwise, product failure may result. PRIMEQUE ST 2000 Series General Description
- Unpacking an optional Fujitsu product, such as an optional adapter, delivered to the customer
Modifying or recycling the product
Modifying this product or recycling a secondhand product by overhauling it without prior approval
may result in personal injury to users and/or bystanders or damage to the product a nd/or ot her
property.
Note on erasing data from hard disks when disposing of the product or transferring it
Disposing of this product or transferring it as is may enable third parties to access the data on the hard disk and use it for
unforeseen purposes. To prevent the leakage of confidential information and important data, all of the data on the hard
disk must be erased before disposal or transfer of the product.
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However, it can be difficult to completely erase all of the data from the hard disk. Simply initializing (reformatting) the hard
disk or deleting files on the operating system is insufficient to erase the data, even though the data appears at a glance to
have been erased. This type of operation only makes it impossible to access the data from the operating system.
Malicious third parties can restore this data.
If you save your confidential information or other important data on the hard disk, you should completely erase the data,
instead of simply carrying out the aforementioned operation, to prevent the data from being restored. To prevent important
data on the hard disk from being leaked when the product is disposed of or transferred, you will need to take care to erase
all the data recorded on the hard disk on your own responsibility.
Furthermore, if a software license agreement restricts the transfer of the software (operating system and application
software) on the hard disk in the server or other product to a third party, transferring the product without deleting the
software from the hard disk may violate the agreement. Adequate verification from this point of view is also necessary.
Support and service
Product and service inquiries
For all product use and technical inquiries, contact the distributor where you purchased your product, or a Fujitsu sales
representative or systems engineer (SE). If you do not know the appropriate contact address for inquiries about the
PRIMEQUEST 20 00 series, use the Fujitsu contact line.
Fujitsu contact line
We accept Web inquiries. For details, visit our website:
https://www-s.fujitsu.com/global/contact/computing/PRMQST_feedback.html
Warranty
If a component failure occurs during the warranty period, we will repair it free of charge in accordance with the terms of the
warranty agreement. For details, see the warranty.
Before requesting a repair
If a problem occurs with the product, confirm the problem by referring to 11.2 Troubleshooting in the PRIMEQUEST 2000
Series Administration Manual (C122-E175EN). If the error recurs, contact your sales representative or a field engineer.
Confirm the model name and serial number shown on the label affixed to the right front of the device and report it. Also
check any other required items beforehand according to 11.2 Troubleshooting in the PRIMEQUEST 2000 Series
Administration Manual (C122-E175EN).
The syste m sett ings sav ed by the customer will be used during maintenance.
Manual
How to use this manual
This manual contains important information about the safe use of this product. Read the manual thoroughly to understand
the information in it before using this product. Be sure to keep this manual in a safe and convenient location for quick
reference.
Fujitsu makes every effort to prevent users and bystanders from being injured and to prevent property damage. Be sure to
use the product according to the instructions in this manual.
Manuals for the PRIMEQUEST 2000 series
The following manuals have been prepared to provide you with the information necessary to use the PRIMEQUEST 2000
series.
You can access HTML versions of these manuals at the following sites:
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and
Japanese-language site: http://jp.fujitsu.com/platform/server/primequest/manual/2000/
Global site: http://www.fujitsu.com/global/services/computing/server/primequest/
PRIMEQUEST 2000 Series
Getting Started Guide
PRIMEQUEST 2000 Series
Safety and Regulatory
Information
PRIMEQUEST 2000 Series
Errata and Addenda
PRIMEQUEST 2000 Series
General Description
SPARC Enterprise/
PRIMEQUEST C ommon
Installation Planning Manual
PRIMEQUEST 2000 Series
Hardware Installation Manual
PRIMEQUEST 2000 Series
Installation Manual
PRIMEQUEST 2000 Series
User Interface Operating
Instructions
PRIMEQUEST 2000 Series
Administration Manual
PRIMEQUEST 2000 Series
Tool Reference
PRIMEQUEST 2000 Series
Message Reference
PRIMEQUEST 2000 Series
REMCS Installation Manual
PRIMEQUEST 2000 Series
Glossary
Related manuals
The following manuals relate to the PRIMEQUEST 2000 series.
You can access these manuals at the following site:
http://www.fujitsu.com/global/services/computing/server/primequest/
the ServerView manuals.
Title
Description
Describes what manuals you should read and how to
access important information after unpacking the
PRIMEQUEST 20 00 series server. (This manual comes
with the product.)
Contains important information required for using the
PRIMEQUEST 20 00 series safely.
Provides errata and addenda for the PRIMEQUEST 2000
series manuals. This manual will be updated as needed.
Describes the functions and features of the
PRIMEQUEST 20 00 series.
Provides the necessary information and concepts you
should understand for installation and facility planning for
SPARC Enterprise and PRIMEQUEST installations.
Includes the specifications of and the installation location
requirements for the PRIMEQUEST 2000 series.
Describes how to set up the PRIMEQUEST 20 00 series
server, including the steps for installation preparation,
initialization, and software installation.
Describes how to use the Web-UI and UEFI to assure
proper operation of the PRIMEQUEST 2000 series
server.
Describes how to use tools and software for system
administration and how to maintain the system
(component replacement and error notification).
Provides information on operation methods and settings,
including details on the MMB, PSA, and UEFI functions.
Lists the messages that may be displayed when a
problem occurs during operation and describes how to
respond to them.
Describes REMCS service installation and operation C122-E180EN
Defines the PRIMEQUEST 2000 series related terms
abbreviations.
Contact your sales representative for inquiries about
Manual code
C122-E170XA
C122-E171XA
C122-E182EN
C122-B025EN
C120-H007EN
C122-H007EN
C122-E174EN
C122-E176EN
C122-E175EN
C122-E177EN
C122-E178EN
C122-E179EN
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Title
ServerView Suite ServerView
Operations Manager Quick
Installation (Windows)
ServerView Suite ServerView
Operations Manager Quick
Installation (Linux)
ServerView Suite ServerView
Installation Manager
ServerView Suite ServerView
Operations Manager Server
Management
ServerView Suite ServerView
RAID Management User
Manual
ServerView Suite Basic
Concepts
ServerView Operations
Manager Installation
ServerView Agents for Linux
ServerView Operations
Manager Installation
ServerView Agents for
Windows
ServerView RAID Manager
VMware vSphere ESXi 5
Installation Guide
MegaRAID SAS Software Provides technical information on using array controllers.
MegaRAID SAS Device
Driver Installation
Describes how to install and start ServerView Operations
Manager in a Windows environment.
Describes how to install and start ServerView Operations
Manager in a Linux environment.
Describes the installation procedure using ServerView
Installation Manager.
Provides an overview of server monitoring using
ServerView Operations Manager, and describes the user
interface of ServerView Operations Manager.
Describes RAID management using ServerView RAID
Manager.
Describes basic concepts about ServerView Suite. None
Describes installation and update installation of
ServerView Linux Agent.
Describes installation and update installation of
ServerView Windows Agent.
Describes the installation and settings required to use
ServerView RAID Manager on the VMware vSphere
ESXi 5 server.
Refer to the manual from the second DVD for ServerView
Suite which you can purchase optionally or from the
following URL:
The Fujitsu Technology Solutions manuals server
http://manuals.ts.fujitsu.com/
Provides technical information on using array controllers.
Refer to the manual from the second DVD for ServerView
Suite which you can purchase optionally or from the
following URL:
The Fujitsu Technology Solutions manuals server
http://manuals.ts.fujitsu.com/
Description
Manual code
None
None
None
None
None
None
None
None
None
None
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Title
Modular RAID Controller
Installation Guide
Provides technical information on using array controllers.
Refer to the manual from the second DVD for ServerView
Suite which you can purchase optionally or from the
following URL:
The Fujitsu Technology Solutions manuals server
http://manuals.ts.fujitsu.com/
Description
Manual code
None
Abbreviations
This manual uses the following product name abbreviations.
Formal product name Abbreviation
Microsoft ® Windows Server ® 2012 R2 Datacenter Windows, Windows Server 2012
Microsoft ® Windows Server ® 2012 R2 Standard
Microsoft ® Windows Server ® 2012 Datacenter
Microsoft ® Windows Server ® 2012 Standard
Microsoft ® Windows Server ® 2008 R2 Standard Windows, Windows Server 2008
Microsoft ® Windows Server ® 2008 R2 Enterprise
Microsoft ® Windows Server ® 2008 R2 Datacenter
Red Hat ® Enterprise Linux ® 6 (for Intel64) Linux, RHEL6, RHEL
Oracle Linux 6 (x86_64) Oracle Linux, Oracle Linux 6
VMware vSphere (R) 5 VMware, vSphere 5.x, VMware 5, VMware
5.x
VMware (R) ESXi (TM) 5 ESXi, ESX i 5, ESXi 5.x
Novell (R) SUSE(R) LINUX Enterprise Server 11 Service Pack 3 SLES11 SP3
Trademarks
Microsoft, Windows, and Windows Server are trademarks or registered trademarks of Microsoft Corporation in the United
States and/or other countries.
Linux is a registered trademark of Linus Torvalds.
Red Hat, the Shadowman logo and JBoss are registered trademarks of Red Hat, Inc. in the U.S. and other countries.
Oracle and Java are registered trademark of Oracle Corporation and its related company.
Celeron, Celeron Inside, Centrino, Centrino Inside, Core Inside, Intel, the Intel logo, Intel Atom, Intel Atom Inside, Intel Core,
Intel Inside, the Intel Inside logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, the Rapid Start
Technology logo, vPro Inside, Ultrabook, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel
Corporation in the U.S. and other countries.
Ethernet is a registered trademark of Fuji Xerox Co., Ltd. in Japan and is a registered trademark of Xerox Corp. in the United
States and other countries.
VMware is a trademark or registered trademark of VMware, Inc. in the United States and other countries.
Novell and SUSE Linux Enterprise Server are trademarks of Novell, Inc.
Xen is a trademark or registered trademark of Citrix Systems, Inc. or its subsidiaries in the United States and other countries.
Other company names and product names are the trademarks or registered trademarks of their respective owners.
Trademark indications are omitted for some system and product names in this manual.
Notation
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This manual uses the following fonts and symbols to express specific types of information.
Font or symbols Meaning Example
italics Title of a manual that you should refer to See the PRIMEQUEST 2000 Series
Installation Manual (C122-E174EN).
[ ]
Window names as well as the names of
buttons, tabs, and drop-down menus in
windows are enclosed in brackets.
Click the [OK] button.
Notation for the CLI (command line interface)
The following notation is used for commands.
Command syntax
Command syntax is represented as follows.
- Variables requiring the entry of a value are enclosed in angle brackets < >.
- Optional elements are enclosed in brackets [ ].
- Options for optional keywords are grouped in | (stroke) separated lists enclosed in brackets [ ].
- Options for required keywords are grouped in | (stroke) separated lists enclosed in braces { }.
Command syntax is written in a box.
Remarks
The command output shown in the PDF manuals may include line feeds at places where there is no line feed symbol
(\ at the end of the line).
Notes on notations
- If you have a comment or request regarding this manual, or if you find any part of this manual unclear, please take a
moment to share it with us by filling in the form at the following webpage, stating your points specifically, and sending
the form to us:
https://www-s.fujitsu.com/global/contact/computing/PRMQST_feedback.html
- The contents of this manual may be revised without prior notice.
- In this manual, the Management Board and MMB firmware are abbreviated as "MMB."
- In this manual, IOU_10GbE and IOU_1GbE are collectively referred to as IO Units.
- Screenshots contained in this manual may differ from the actual product screen displays.
- The IP addresses, configuration information, and other such information contained in this manual are display
examples and differ from that for actual operation.
- The PDF file of this manual is intended for display using Adobe® Reader® in single page viewing mode at 100%
zoom.
This manual shall not be reproduced or copied without the permission of Fujitsu Limited.
Copyright 2014 FU JITSU LIM ITED
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Contents
Preface ................................................................................................................................................................................................................ i
REMCS Service Overview .................................................................................................................................................. 1 CHAPTER 1
Purpose of REMCS Service ......................................................................................................................................................... 1
1.1
1.2 REMCS Linkage Overview ........................................................................................................................................................... 1
1.2.1 Components implementing the REMCS function ................................................................................................................... 1
1.2.2 Installing the REMCS function.................................................................................................................................................. 2
1.2.3 Connection configurations supported by the REMCS function .............................................................................................. 2
Before Using the REMCS Service ...................................................................................................................................... 3 CHAPTER 2
Overview of Connection to the REMCS Center ........................................................................................................................... 3
2.1
2.2 Connection Configuration for Connecting to the REMCS Center ............................................................................................... 3
2.2.1 Internet connection (e-mail) ...................................................................................................................................................... 3
2.2.2 P-P connection (ISDN: e-mail) ................................................................................................................................................. 4
REMCS Service St art Proc edure ........................................................................................................................................ 6 CHAPTER 3
Start Procedure Overview ............................................................................................................................................................. 6
3.1
3.2 REMCS Center Registration ......................................................................................................................................................... 8
3.2.1 Starting REMCS ....................................................................................................................................................................... 8
3.2.2 Setting the connection configuration ........................................................................................................................................ 9
3.2.3 Setting up the environment ................................................................................................................................................... 10
3.2.4 Setting the periodic connection schedule ............................................................................................................................. 13
3.2.5 Setting the customer information .......................................................................................................................................... 14
3.2.6 Confirming the registration result ........................................................................................................................................... 17
3.2.7 Checking the connection ....................................................................................................................................................... 18
3.3 Importing the Registration Information ....................................................................................................................................... 19
3.4 Replacing the S/MIME certificate during the initialization work ................................................................................................. 22
REMCS Service Operations ............................................................................................................................................ 24 CHAPTER 4
4.1 REMCS Operations Overview ................................................................................................................................................... 24
4.2 REMCS Service Menu ............................................................................................................................................................... 25
4.2.1 Customer Information update................................................................................................................................................ 25
4.2.2 Re-register .............................................................................................................................................................................. 25
4.2.3 Connection Environment ....................................................................................................................................................... 25
4.2.4 Periodical Connection ............................................................................................................................................................ 26
4.2.5 Export Settings ....................................................................................................................................................................... 27
4.2.6 Connection type change ........................................................................................................................................................ 29
4.2.7 Displaying the certificate ........................................................................................................................................................ 29
4.2.8 Replacing the certificate ......................................................................................................................................................... 31
4.2.9 Restoring a certificate ............................................................................................................................................................ 32
4.2.10 Connection check ............................................................................................................................................................. 33
4.2.11 Temporary Disconnection ................................................................................................................................................ 35
4.2.12 Reconnection .................................................................................................................................................................... 36
4.2.13 HW Config. Info. ................................................................................................................................................................ 37
4.2.14 SW Config. Info. ................................................................................................................................................................ 37
CHAPTER 5 REMCS Service Detail Settings ................................................................................................................ 39 CHAPTER 5
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5.1 Overview of REMCS Service Detail Settings ............................................................................................................................ 39
5.2 Detail Environment Settings ....................................................................................................................................................... 40
5.3 Selecting REMCS Center .......................................................................................................................................................... 43
5.4 Select Language ......................................................................................................................................................................... 43
5.5 Machine Name Display Change ................................................................................................................................................ 44
5.6 Deleting the Personal Information .............................................................................................................................................. 45
5.7 Display of certificate .................................................................................................................................................................... 45
REMCS Messages ........................................................................................................................................................... 47 CHAPTER 6
Messages in REMCS Windows ................................................................................................................................................ 47
6.1
6.2 Communication Error Messages (SMTP Communication)...................................................................................................... 60
6.3 Other Error Messages ................................................................................................................................................................ 62
MMB Log Collection .......................................................................................................................................................... 63 CHAPTER 7
MMB Log Collection ................................................................................................................................................................... 63
7.1
Notes on Using REMCS GUI ........................................................................................................................................... 64 CHAPTER 8
Notes on Using REMCS GUI..................................................................................................................................................... 64
8.1
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Figures
FIGURE 1.1 REMCS linkage ................................................................................................................................................................... 1
FIGURE 2.1 Internet connection (using the network connected to the user port) ................................................................................. 4
FIGURE 2.2 Internet connection (using REMCS port) ........................................................................................................................... 4
FIGURE 2.3 P-P connection (ISDN: e-mail) (using the network connected to a USER port) .............................................................. 5
FIGURE 2.4 P-P connection (ISDN: e-mail) (using the REMCS port) ................................................................................................... 5
FIGURE 3.1 REMCS Center registration flow ......................................................................................................................................... 7
FIGURE 3.2 [Customer Information Registration Instructions] window ................................................................................................. 9
FIGURE 3.3 [Selecting REMCS Center] window ................................................................................................................................. 10
FIGURE 3.4 [Initial Settings] window .................................................................................................................................................... 11
FIGURE 3.5 [Internet(Mail Only) connection environment settings] window ...................................................................................... 12
FIGURE 3.6 [Point-to-Point Connection environment settings] window ............................................................................................. 13
FIGURE 3.7 [Periodical Connection settings] window ......................................................................................................................... 14
FIGURE 3.8 [Customer Information] window ....................................................................................................................................... 15
FIGURE 3.9 [Customer Information Review] window .......................................................................................................................... 16
FIGURE 3.10 [Information Transmit Agreement] window ................................................................................................................... 17
FIGURE 3.11 [Registration result] window ........................................................................................................................................... 18
FIGURE 3.12 [Connection check] window ........................................................................................................................................... 18
FIGURE 3.13 [Result of connection check] window ............................................................................................................................ 19
FIGURE 3.14 [Importation of the REMCS settings] window ............................................................................................................... 20
FIGURE 3.15 [After automatic registration, do you delete the personal information] window ........................................................... 20
FIGURE 3.16 [Connection check information] window ........................................................................................................................ 21
FIGURE 3.17 [Information Transmit Agreement] (for automatic setting) window .............................................................................. 21
FIGURE 3.18 [Automatic registration state] window ............................................................................................................................ 22
FIGURE 3.19 [Replacement of certificates] window (during initialization work) .................................................................................. 22
FIGURE 3.20 [Confirmation of certificate] window (during initialization work) ..................................................................................... 23
FIGURE 4.1 [REMCS initial] window .................................................................................................................................................... 24
FIGURE 4.2 [Internet (Mail Only) connection environment settings] window ..................................................................................... 26
FIGURE 4.3 [Point-to-Point Connection environment settings] window ............................................................................................. 26
FIGURE 4.4 [Periodical Connection settings] window ......................................................................................................................... 27
FIGURE 4.5 [Exportation of the REMCS settings] window ................................................................................................................. 28
FIGURE 4.6 Window for changing the active connection configuration ............................................................................................. 29
FIGURE 4.7 [Display of certificate] window (with certificate not replaced) .......................................................................................... 30
FIGURE 4.8 [Display of certificate] window (during use of certificate that has been replaced) .......................................................... 30
FIGURE 4.9 [Display of certificate] window (Certificate that has been displayed – previous certificate) ........................................... 31
FIGURE 4.10 [Replacement of certificates] window ............................................................................................................................ 31
FIGURE 4.11 [Confirmation of certificate] window ............................................................................................................................... 32
FIGURE 4.12 [Replacement to the previous certificate] window ......................................................................................................... 32
FIGURE 4.13 [Connection check] window (without personal information deleted) ............................................................................ 33
FIGURE 4.14 [Connection check] window (with personal information deleted) ................................................................................. 34
FIGURE 4.15 [Result of connection check] window ............................................................................................................................ 35
FIGURE 4.16 [Temporary Disconnection] window .............................................................................................................................. 36
FIGURE 4.17 [Reconnection] window .................................................................................................................................................. 37
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FIGURE 4.18 [Sending Hardware Configuration Information] window ............................................................................................... 37
FIGURE 4.19 [Sending Software Configuration Information] window ................................................................................................ 38
FIGURE 5.1 FE operation initial window ............................................................................................................................................... 39
FIGURE 5.2 [Environment settings] window in case of internet connection (only mail) ..................................................................... 40
FIGURE 5.3 [Environment settings] window in case of P-P connection ............................................................................................. 42
FIGURE 5.4 [Selecting REMCS Center] window ................................................................................................................................. 43
FIGURE 5.5 [Select language (Japanese or English)] window ........................................................................................................... 44
FIGURE 5.6 [Select to Display Machine ID or Machine Unique Name] window................................................................................ 45
FIGURE 5.7 [Deleting the personal information] window ..................................................................................................................... 45
FIGURE 5.8 [Display of certificate] window (SSL) ................................................................................................................................ 46
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Tables
TABLE 3.1 Input items for the [Internet(Mail Only) connection environment settings] window .......................................................... 12
TABLE 3.2 Input items for the [Point-to-Point Connection environment settings] window ................................................................. 13
TABLE 3.3 Input items for the [Periodical Connection settings] window ............................................................................................. 14
TABLE 3.4 Input items for the [Customer Information] window ........................................................................................................... 15
TABLE 4.1 Items in the REMCS initial window .................................................................................................................................... 24
TABLE 5.1 Items of the FE operation initial window............................................................................................................................. 39
TABLE 5.2 Items in the [Environment settings] window in case of internet connection (only mail) ................................................... 40
TABLE 5.3 Items in the [Environment settings] window in case of P-P connection ........................................................................... 42
TABLE 6.1 Messages common to all windows .................................................................................................................................... 47
TABLE 6.2 Messages at GUI startup .................................................................................................................................................... 47
TABLE 6.3 Messages in the menu frame ............................................................................................................................................. 47
TABLE 6.4 Messages in the state display frame .................................................................................................................................. 48
TABLE 6.5 Messages in the setting progress display window ............................................................................................................ 48
TABLE 6.6 Messages in the [Customer Information] window ............................................................................................................. 48
TABLE 6.7 Messages in the initial window ........................................................................................................................................... 48
TABLE 6.8 Messages in the [Initial Settings] window .......................................................................................................................... 49
TABLE 6.9 Messages in the [Importation of the REMCS settings] window........................................................................................ 49
TABLE 6.10 Messages in the [Customer Information Review] window ............................................................................................. 50
TABLE 6.11 Messages in the [Automatic registration state] window .................................................................................................. 50
TABLE 6.12 Messages in the [Internet (Mail Only) connection environment settings] window ......................................................... 50
TABLE 6.13 Messages in the [Point-to-Point Connection environment settings] window ................................................................. 51
TABLE 6.14 Messages in the [Periodical Connection settings] window ............................................................................................. 52
TABLE 6.15 Messages in the [Customer Information] window ........................................................................................................... 52
TABLE 6.16 Message in the [Customer Information Review] window ............................................................................................... 53
TABLE 6.17 Message in the [Information Transmit Agreement] window ........................................................................................... 53
TABLE 6.18 Messages in the [Registration result] window ................................................................................................................. 54
TABLE 6.19 Messages in the [Exportation of the REMCS settings] window ..................................................................................... 54
TABLE 6.20 Messages in the [Connection check] window or [Connection check information] window ........................................... 55
TABLE 6.21 Messages in the [Result of connection check] window .................................................................................................. 55
TABLE 6.22 Messages in the [Temporary Disconnection] window or [Reconnection] window ........................................................ 55
TABLE 6.23 Message in the [Sending Hardware Configuration Information] window ....................................................................... 56
TABLE 6.24 Message in the [Sending Software Configuration Information] window ........................................................................ 56
TABLE 6.25 Messages in the CE initial frame ...................................................................................................................................... 56
TABLE 6.26 Messages in the [Environment settings] window ............................................................................................................ 57
TABLE 6.27 Messages in the [Selecting REMCS Center] window .................................................................................................... 57
TABLE 6.28 Messages in the [Select language(Japanese or English)] window ................................................................................ 58
TABLE 6.29 Messages in the [Select to Display Machine ID or Machine Unique Name] window ................................................... 58
TABLE 6.30 Messages in the processing progress display window ................................................................................................... 58
TABLE 6.31 Messages in the [Deleting the personal information] window ........................................................................................ 58
TABLE 6.32 Messages in the [Replacement of certificates] window .................................................................................................. 59
TABLE 6.33 Messages in the [Confirmation of certificate] window ..................................................................................................... 59
TABLE 6.34 Messages in the [Replacement to the previous certificate] window ............................................................................... 60
xvi
Preface
C122-E180-01EN
TABLE 6.35 Messages in the [Display of certificate] window .............................................................................................................. 60
TABLE 6.36 List of communication error messages (SMTP communication) ................................................................................... 60
TABLE 8.1 REMCS message window ................................................................................................................................................. 64
xvii
CHAPTER 1 REMCS Service Overview
C122-E180-01EN
1.1 Purpose of REMCS Service
REMCS Service Overview CHAPTER 1
This chapter provides an overview of the REMCS service.
1.1 Purpose of REMCS Service
The REMCS service connects your PRIMEQUEST 2000 Series to the REMCS Center, a total support center
for Fujitsu customers, through the Internet or P-P (point to point) connection to enable the system to send
server configuration information and automatically report failures when they occur. The REMCS service is
thus intended to facilitate prompt responses and solutions to problems.
To receive the REMCS service, you will need a relevant service agreement with Fujitsu. Users without an
agreement may register with the REMCS Center (registration) but cannot receive the service. For details on
the service, contact the distributor where you purchased your product or your sales representative.
1.2 REMCS Linkage Overview
REMCS Agent reports resource information or problems in a partition to the REMCS Center in linkage with
theMMB. REMCS Agent reports error information, log information, and other information of the
PRIMEQUEST 2000 Series system to the REMCS Center via the Internet or P-P (point to point) connection.
FIGURE 1.1 REMCS linkage
1.2.1 Components implementi ng t he REMCS f unc t ion
REMCS Agent of the PRIMEQUEST 2000 Series consists of the MMB firmware and SVS installed in each
partition. As the REMCS linkage in the figure shows, the MMB firmware monitors the entire system for
problems, and reports them to the REMCS Center when it detects them. SVS notifies the REMCS Center of
hardware problem information and hardware configuration information detected by the operating system in
the partition via the MMB firmware.
The REMCS functions of the PRIMEQUEST 2000 Series are implemented by the following components:
- MMB
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CHAPTER 1 REMCS Service Overview
C122-E180-01EN
1.2 REMCS Linkage Overview
Collects hardware configuration information of the entire server, monitors the server for pr o blem s, and
reports thereon to the REMCS Center.
- SVS
Collects configuration information of the PCI cards and SCSI devices recognized in the partition and
monitors them for problems.
Configuration information monit or i ng
Detects changes in the hardware or software configuration, and reports the latest configuration information to
the REMCS Center
.
Problem notification
When a hardware problem occurs in a server, automatically notifies the REMCS Center of the problem and
sends problem information incl uding logs to the REMCS Center.
Whenever an event involving a hardware problem occurs in the same unit after the REMCS Center has been
notified of the hardware problem, notification thereon to the REMCS Center is suppressed. Events detected
by SVS are cleared when the operating system is rebooted or when SVS is stopped or restarted. When a
problem with a notification level that is higher than that of an event for which notification is being suppressed
occurs in the same part, problem notification takes place even within the notification suppression period. At
this time, the notification suppression time is cleared to 0, and the notification suppression continues. For
SVS, there is no processing related to notification suppression time. Accordingly, until a problem with a high
notification level occurs or until the events are cleared, notification of abnormalities is suppressed.
Periodic connection
Automatically connects to the REMCS Center at specified times to confirm the existence of the
communication path and REMCS Agent
1.2.2 Installing the REMCS functi on
The REMCS function of the PRIMEQUEST 2000 Series consists of the MMB and SVS installed on the
partition side.
Installation in the MMB
The MMB REMCS function is installed as standard. The function does not need to be installed.
Installation in SVS
For details on the procedure for installing the function in SVS, see 5.2 Setting of SVS (SVagent) in the
PRIMEQUEST 2000 Series Installation Manual (C122-E174EN).
1.2.3 Connection configurat ions supported by the REMCS function
The PRIMEQUEST 2000 Series supports only the connection configurations shown below. Each of these
connection configurations uses only SMTP for communication with the REMCS Center.
- Internet connection (e-mail)
With this connection configuration, communication with the REMCS Center is executed via the Internet.
- P-P connection (ISDN: e-mail)
With this connection configuration, communication with the REMCS Center is executed with a P-P
system using a line such an ISDN line.
2
CHAPTER 2 Before Using the REMCS Service
C122-E180-01EN
2.1 Overview of Connection to the REMCS Center
Before Using the REMCS CHAPTER 2
Service
This chapter describes the connection to the REMCS center, which is required during use of the REMCS
service.
2.1 Overview of Connection to the REMCS Center
The connection configuration for connecting to the REMCS Center depends on the network configuration
and server configuration of the user. The connection configuration to be used must be determined
beforehand.
The PRIMEQUEST 2000 Series supports the following connection configurations. All of these connection
configurations use only SMTP to communicate with the REMCS Center.
- Internet connection (e-mail)
- P-P connection (ISDN: e-mail)
Field engineers make the setting for connecting to the REMCS Center.
2.2 Connection Configurati on for Con ne cti ng to t he REM CS Center
This section explains the connection configurations for connecting to the REMCS Center.
The following connection configurations are available.
- 2.2.1 Internet connection (e-mail)
- 2.2.2 P-P connection (ISDN: e-mail)
2.2.1 Internet connection (e-mail)
This connection configuration is used for communication with the REMCS Center via the Internet.
Using a network connected t o the user port
FIGURE 2.1 Internet connection (using the network connected to the user port) shows a configuration that
uses a network connected to the user port.
Remarks
If the SMTP server at the customer site is specified with the FQDN, the DNS to be referred to by the MMB
must be set. If the SMTP server is specified with the IP address, this setting is not required
.
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CHAPTER 2 Before Using the REMCS Service
C122-E180-01EN
2.2 Connection Configuration for Connecting to the REMCS Center
FIGURE 2.1 Internet connection (using the network connected to the user port)
Using a network not connected to the user port
FIGURE 2.2 Internet connection (using REMCS port) shows a configuration that uses the REMCS port to
connect to a network other than that connected to the user port. The SMTP server of an ISP (Internet Service
Provider) cannot be specified.
Remarks
- The IP address of [Maintenance Port] must be set from the Web-UI of the MMB.
- Be sure to specify the SMTP server with the IP address.
FIGURE 2.2 Internet connection (using REMCS port)
2.2.2 P-P connection (ISDN: e-mail)
Through the network connected to a USER port
Use a P-P system using a line such as an ISDN line for communication with the REMCS Center.
FIGURE 2.3 P-P connection (ISDN: e-mail) (using the network connected to a USER port) shows a
configuration that uses the network connected to a USER port.
4
CHAPTER 2 Before Using the REMCS Service
C122-E180-01EN
2.2 Connection Configuration for Connecting to the REMCS Center
FIGURE 2.3 P-P connection (ISDN: e-mail) (using the network connected to a USER port)
Through a network that is not connected to a USER port
FIGURE 2.4 P-P connection (ISDN: e-mail) (using the REMCS port) shows a configuration that uses the
REMCS port to connect to a network other than the network connected to a USER port.
There are two types of configuration: one has the REMCS port connected directly to the ISDN router, and
the other has the HUB (router) connected to configure a dedicated LAN with other units and to connect the
ISDN router to the HUB
Remarks
- The IP address for [MaintenancePort] must be set f rom the MMB Web-UI. However, DNS cannot be
specified.
- Be sure to use the IP address to specify the SMTP server.
FIGURE 2.4 P-P connection (ISDN: e-mail) (using the REMCS port)
5
CHAPTER 3 REMCS Service Start Procedure
C122-E180-01EN
3.1 Start Procedure Overview
REMCS Service Start CHAPTER 3
Procedure
This chapter describes the procedure for starting the REMCS service.
3.1 Start Procedure Overview
To start the REMCS service, the user must register with the REMCS Center (registration).
Registration means to register customer information with the REMCS Center.
This procedure can be omitted if a field engineer has already completed the registration procedure on behalf
of the customer, using the information obtained directly from the customer during product installation.
FIGURE 3.1 REMCS Center registration flow shows the screen transitions during the initialization work.
6
CHAPTER 3 REMCS Service Start Procedure
C122-E180-01EN
3.1 Start Procedure Overview
FIGURE 3.1 REMCS Center registration flow
Before registration, prepare the following information.
- Warranty (contains your machine model name, check code, and serial number)
The warranty is used to confirm that the machine ID displayed at the bottom of the REMCS window
is correct.
Example display format: machine ID 00-PQ1000-model name-check code-serial num ber.
- IP address or FQDN of the mail server to be used
7
CHAPTER 3 REMCS Service Start Procedure
C122-E180-01EN
set maintenance_ip <ip address> <netmask> <gateway address>
<SMTPaddress>
show maintenance_ip
3.2 REMCS Center Registration
You can specify the FQDN only when using an Internet connection through the user port.
If you specify an FQDN, confirm that a DNS server is specified in [Network] - [Network Interface] of the
MMB Web-UI.
- Sender e-mail address (with permission to send external e-mails)
- Whether to enable the mail server for partitioned e-mail sending
- Confirm whether your mail server is enabled for partitioned e-mail sending.
To connect to the REMCS Center through the REMCS port, you first need to set the Maintenance Port in
[Network] - [Network Interface] of the MMB Web-GUI. Befor e making the por t sett ing s, pr ep are such
information as the IP address to be assigned, subnet mask, gateway address, and destination SMTP
server address.
You can also set the IP address of the REMCS port by using the following CLI.
Set command: Sets the REMCS port.
Note
You do not need to specify <gateway address> and <SMTP address> if you make point-to-point (P-P)
REMCS connections. In this case, specify 0.0.0.0 for both <gateway address> and <SMTP address>.
Display command: Displays the REMCS port settings.
For details on the commands, see Chapter 2 MMB CLI (Command Line Interface) Operations in the
PRIMEQUEST 2000 Series Tool Reference (C122-E177EN).
Note
Do not perform registration during the maintenance work.
3.2 REMCS Center Registration
This section describes how to register with the REMCS Center.
Use the following registration procedure.
- 3.2.1 Starting REMCS
- 3.2.2 Setting the connection configuration
- 3.2.3 Setting up the environment
- 3.2.4 Setting the periodic connecti on schedul e
- 3.2.5 Setting the customer information
- 3.2.6 Confirming the registration result
- 3.2.7 Checking the connection
3.2.1 Starting REMCS
To start REMCS, select the [Maintenance] - [REMCS] - [REMCS] menu in the MMB Web-UI.
If no registration has been made so far, the window shown in FIGURE 3.2 [Customer Infor mation Registration
Instructions] window appears.
If the registration has already been made, the window shown in FIGURE 3.2 [Customer Information
Registration Instructions] window does not appear. Instead, the window shown in FIGURE 4.1 [REMCS initial]
window appears.
For details on the procedure, see CHAPTER 4 REMCS Service Operations
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