Ford Tire Warranty Guide

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Tire Warranty Guide

DL1J 19T201 AB | November 2012 | Second Printing | Tire Warranty Guide | Litho in U.S.A.

Table of Contents

FORD AND LINCOLN NEW VEHICLE LIMITED WARRANTY

BRIDGESTONE/FIRESTONE LIMITED WARRANTY

BFGOODRICH TIRES

CONTINENTAL TIRE

GOODYEAR & DUNLOP BRANDS

HANKOOK TIRE - LIMITED WARRANTY

KUMHO TIRE - LIMITED WARRANTY

MAXXIS®

MICHELIN®

PIRELLI®

COOPER TIRE

TOYO TIRES LIMITED WARRANTY

SAFETY INFORMATION

2

4

9

14

21

29

33

37

42

50

55

60

65

The information contained in this publication was correct at the time of going to
print. In the interest of continuous development, we reserve the right to change
specifications, design or equipment at any time without notice or obligation. No
part of this publication may be reproduced, transmitted, stored in a retrieval
system or translated into any language in any form by any means without our
written permission. Errors and omissions excepted.

© Ford Motor Company 2012

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FORD AND LINCOLN NEW VEHICLE LIMITED WARRANTY

FORD AND LINCOLN NEW VEHICLE LIMITED WARRANTY

One or more separate warranties apply to tires on your new vehicle. The
New Vehicle Limited Warranty covers tire defects in factory supplied
material or workmanship for 100% of labor costs and on a pro rata
adjustment basis for parts. (See the reimbursement schedule below).

For vehicles within the New Vehicle Limited Warranty time in service
and mileage coverage period, defective tires will be replaced on a pro
rata adjustment basis according to the following mileage-based
Reimbursement Schedule:

MILES DRIVEN PERCENT OF PARTS COVERED BY FORD FOR FORD
AND MERCURY PASSENGER CARS AND LIGHT TRUCKS

1 - 12,000 -100%
12,001 - 24,000 - 60%
24,001 - 36,000 - 30%

MILES DRIVEN PERCENT OF PARTS COVERED BY FORD FOR
LINCOLN VEHICLES

1 - 12,000 -100%
12,001 - 24,000 - 60%
24,001 - 36,000 - 30%
36,001 - 50,000 - 15%

The tire manufacturer may also provide you with a separate tire
warranty that may extend beyond the New Vehicle Limited Warranty
coverage. You will find the manufacturer’s tire warranty with the owner
literature supplied with your vehicle or in this guide if it has been
provided to Ford with a request to publish. You have the option of
having a tire warranty repair performed by the tire manufacturer’s
authorized service center. If you go to a tire service center for a repair
covered by the New Vehicle Limited Warranty, you may be charged a
prorated amount for wear or other charges. If so, you should present
your paid invoice detailing the nature of the charges to any Ford Motor
Company dealership for refund consideration. When making warranty
repairs on your vehicle, the dealer will use Ford or Motorcraft parts or
remanufactured or other parts that are authorized by Ford. In certain
instances, Ford may authorize repairs at other than Ford dealer facilities.
Tire replacements under warranty will be made with the same brand and
model as originally equipped with the vehicle unless the same brand and

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FORD AND LINCOLN NEW VEHICLE LIMITED WARRANTY

model is no longer available, in which case a tire of the same brand, size,
load, speed and tread type will be used. In some circumstances, Ford
may authorize another brand and/or model to substitute for the original
brand and model, even if still available.

Refer to your New Vehicle Limited Warranty Guide for complete
coverage details.

The following tire warranty information has been provided by and
published at the request of the tire manufacturer. Ford Motor Company
makes no representations about the warranties or information provided
by tire manufacturers.

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BRIDGESTONE/FIRESTONE LIMITED WARRANTY

ORIGINAL EQUIPMENT PASSENGER AND LIGHT TRUCK TIRES

Including RFT Tires with Run-Flat Technology

ELIGIBILITY

This Limited Warranty covers BRIDGESTONE and FIRESTONE brand
passenger and light truck tires, including RFT and temporary spare tires,
originally installed by the vehicle manufacturer on a new vehicle. You are
covered under the terms of this Limited Warranty if the tire was
produced after July 4, 2004 (DOT serial 2704 or later) and has been
used only on the vehicle on which it was originally installed in
non-commercial service.

WHAT IS WARRANTED AND FOR HOW LONG

Before wearing down to 2/32 inch (1.6 mm) remaining original tread
depth (i.e. worn down to the top of the built-in indicators in the tread
grooves) and within 6 years from the date of purchase (proof of
purchase date required; without proof of purchase date, then within
6 years from the date of tire manufacture), for any reason other than
those excluded in the section entitled ⬙What This Limited Warranty Does
Not Cover,⬙ any eligible tire that becomes unusable for any reason within
the manufacturer’s control will be replaced with an equivalent new tire
on the basis set forth in this Limited Warranty.

WHAT THIS LIMITED WARRANTY DOES NOT COVER

This Limited Warranty does not cover the following:

1. Tire damage or irregular wear due to:
A. Road hazards, including, without limitation: Puncture, cut, impact

break, stone drill, bruise, bulge, snag, etc.
B. Improper use or operation, including, without limitation: Improper

inflation pressure, overloading, tire/wheel spinning, use of an improper
wheel, tire chain damage, misuse, misapplication, negligence, tire
alteration, or for racing or competition purposes.

C. Insufficient or improper maintenance, including, without
limitation: Failure to rotate tires as recommended in this manual, wheel
misalignment, worn suspension components, improper tire mounting or
demounting, tire/wheel assembly imbalance, or other vehicle conditions,
defects, or characteristics.

D. Contamination or degradation by petroleum products or other
chemicals, fire or other externally generated heat, or water or other
material trapped inside the tire during mounting or inflation.

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BRIDGESTONE/FIRESTONE LIMITED WARRANTY

E. Improper repair voids this Limited Warranty.

F. For RFT tires only, improper run-flat or low tire pressure
operation, including, without limitation: Exceeding speed, distance, or
other run-flat/low-pressure operation limitations.

2. Rapid tread wear or wear-out. Original equipment tires have no
mileage warranty.

3. Weather/ozone cracking after 4 years from date of tire manufacture.

4. Ride disturbance or vibration after 1/32 inch (0.8 mm) of tread wear

use.

5. Tires with sealant, balance, or other filler material that was not
originally applied or inserted by the tire manufacturer.

6. Tires used in commercial service.

7. Tires purchased and normally used outside the United States and

Canada.

8. The cost of applicable federal, state, and local taxes.

9. Failure to follow any of the safety and maintenance recommendations

or warnings contained in this manual.
This Limited Warranty is in addition to and/or may be limited by any

other applicable written warranty you may have received concerning
special tires or situations.

REPLACEMENT PRICE

Radial passenger and light truck tires adjusted under this Limited
Warranty will be replaced free of charge during the first 25% of tread
wear or within 12 months from the date of purchase (proof of purchase
date required; without proof of purchase date, then within 12 months
from the date of tire manufacture), whichever occurs first. During the
free replacement period, mounting and balancing are included free of
charge.

To determine the replacement price after the free tire replacement
period, the percent of used tread wear is multiplied by the current
selling price for the replacement tire(s). The appropriate taxes,
mounting, balancing, disposal fee, and other service charges may be
added to the adjustment replacement price.

In Canada, the tire will be adjusted at dealerships (subject to dealer
discretion) at a predetermined “Adjustment Price.”

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BRIDGESTONE/FIRESTONE LIMITED WARRANTY

REPLACEMENT WARRANTY

If you receive a replacement tire under this Limited Warranty, it will be
covered by the manufacturer’s warranty, if any, given on that tire at that
time.

WHERE TO GO

Tire adjustments under this Limited Warranty will only be made at an
authorized Bridgestone Firestone retailer. Consult a phone directory
(often listed in the Yellow Pages under “Tire Dealers” or the internet at
www.bridgestonetire.com for the location nearest you.

CONSUMER RIGHTS

This Limited Warranty gives you specific legal rights, and you may also
have other rights which vary from state to state or in Canada from
province to province.

CONDITIONS AND EXCLUSIONS

To the extent permitted by law, Bridgestone Americas Tire Operations,
LLC disclaims all other warranties, including but not limited to the
implied warranties of merchantability and fitness for a particular purpose
and any liability for incidental and consequential damages, loss of time,
loss of vehicle use, or inconvenience. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.

This Limited Warranty applies only to consumers actually using the tire
in the United States and Canada. For warranty conditions outside the
United States and Canada, see your local Bridgestone Firestone
distributor.

Obligations under this policy may not be enlarged or altered by anyone.
In accordance with Federal Law, this Limited Warranty has been

designated as a Limited Warranty.⬙ Nothing in this Limited Warranty is
intended to be a representation that tire failures cannot occur. This
Limited Warranty is given in the United States by Bridgestone Americas
Tire Operations, LLC, 535 Marriott Dr., Nashville, TN 37214 and in
Canada by Bridgestone Canada Inc., 5770 Hurontario St., Suite 400,
Mississauga, Ontario, Canada L5R 3G5.

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BRIDGESTONE/FIRESTONE LIMITED WARRANTY

OWNER’S OBLIGATIONS

In order to keep this Limited Warranty valid, we require you to have your
tires regularly inspected and rotated per the recommendations outlined in
your vehicle’s owner’s manual and to furnish proof of same in order to
receive an adjustment. Such proof should show the date, mileage, and
servicing location. A sales receipt containing this information will suffice.
It is your obligation to maintain proper tire inflation pressures as
specified by the vehicle manufacturer and to operate the vehicle within
tire/vehicle load capacity and speed limitations. It is also your obligation
to maintain proper wheel alignment and tire/wheel assembly balance. To
request an adjustment, you must present the tire to an authorized
Bridgestone Firestone retailer. Complete and sign the customer section of
the Bridgestone Americas Tire Operations, LLC Limited Warranty
adjustment form and pay appropriate replacement price, taxes, disposal
fee, and service charges, if any.

ARBITRATION

You and Bridgestone Americas Tire Operations, LLC agree that all claims,
disputes, and controversies between you and it, including any of its
agents, employees, successors, or assigns, arising out of or in connection
with this Limited Warranty, or any other warranties, express or implied,
including a failure of warranty and the validity of this arbitration clause,
but excluding claims for personal injury or property damage, shall be
resolved by binding arbitration between you and it, according to the
formal dispute resolution procedures of the National Arbitration Forum,
under the Code of Procedure then in effect. This arbitration will be
conducted as a document hearing. If you request any procedures beyond
a document hearing, you will be responsible for all fees, including filing
and administrative fees, above and beyond the fees required for
document hearings. The arbitration between you and Bridgestone
Americas Tire Operations, LLC shall not include any other customers, be
combined or consolidated in any fashion with arbitrations involving other
customers, or proceed in any form of class action in which the claims of
numerous customers are considered together. Any award of the
arbitrator(s) may be entered as a judgment in any court of competent
jurisdiction. The arbitrators will have no authority to award punitive or
other damages not measured by the prevailing party’s actual damages,
except as may be required by statute. Information may be obtained and
claims may be filed at any office of the National Arbitration Forum or at
P.O. Box 50191, Minneapolis, MN 55405.

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BRIDGESTONE/FIRESTONE LIMITED WARRANTY

TIRE MAINTENANCE AND SAFETY INFORMATION

Any tire, no matter how well constructed, may fail in use as a result of
punctures, impact damage, improper inflation, overloading, or other
conditions resulting from use or misuse. Tire failure may create a risk of
property damage, serious personal injury or death.

To reduce the risk of tire failure, Bridgestone Americas Tire Operations,
LLC strongly recommends you read and follow all tire specifications,
recommendations and safety information found in the following
resources:

• The “Tire Safety Information” section of this booklet.

• The Vehicle Owner’s Manual.

• The vehicle certification and tire information placards/labels on the

vehicle.

• The Bridgestone and Firestone Tire Maintenance, Safety and Warranty
Manual (for original equipment passenger and light truck tires)

CONTACT US

For a copy of the Bridgestone Firestone tire manual and for other
important tire service information, recommendations and safety
warnings, please contact us:

On the internet:

• www.bridgestonetire.com

• www.firestonetire.com

In the United States:

Bridgestone Americas Tire Operations, LLC
Technical Service Department
1-800-356-4644

In Canada:

Bridgestone Canada Inc.
Technical Service Department
1-800-267-1318

In addition, we recommend periodic inspection and maintenance, if
necessary, by a qualified tire service professional.

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BFGOODRICH TIRES

ABOUT THIS WARRANTY

As the original purchaser of a BFGoodrich brand passenger or light truck
tire, you are encouraged to read this booklet carefully to determine
which warranty coverages apply to the specific tires that you own. Please
also pay close attention to the Owner’s Manual part of this booklet since
it provides essential safety and maintenance information.

WHAT IS COVERED AND FOR HOW LONG

Workmanship and materials

BFGoodrich brand passenger and light truck tires, used in normal service
on the vehicle on which they were originally fitted and in accordance with
the maintenance recommendations and safety warnings contained in the
attached owner’s manual, are covered by this warranty against defects in
workmanship and materials for the life of the original usable tread, or six
years from the date of purchase, whichever comes first. At that time, all
warranties, express or implied, expire. The life of the original usable tread
is the original tread down to the level of the treadwear indicators ­2/32nds of an inch (1.6 mm) of tread remaining. Date of purchase is
documented by new vehicle registration. If no proof of purchase is
available, the date of manufacture as molded on the sidewall will be used.
Replacement will be made in accordance with the terms and conditions
described under “How Replacement Charges are Calculated”.

Note: Your vehicle manufacturer may provide additional tire warranty
coverage over and above what is provided by BFGoodrich. Consult your
vehicle owner’s information for further information.

Treadwear - For Tires with Mileage Warranty Coverage

Some BFGoodrich® brand tread designs are covered by a manufacturer’s
limited warranty for treadwear. These tires (hereafter referred to as
“mileage tires”) have mileage coverage as follows:

Tread Design Warranted Mileage
Advantage T/A (T-Rated) 75,000 miles
Advantage T/A (H/V-Rated) 60,000 miles
Rugged Terrain 50,000 miles
Commercial T/A* 50,000 miles
gForce Super Sport A/S H and V 35,000 miles
gForce Super Sport A/S Z No Mileage Warranty

*1 time only warranty. Subsequent set has remainder of mileage

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BFGOODRICH TIRES

No tire manufacturer can guarantee you a certain number of miles from
a given tire. Driving habits, driving conditions, road conditions, and
vehicle and tire maintenance all play a part in the tread life of a tire. If a
tire does not reach the warranted mileage, and the owner of the tires has
complied with the terms and conditions of the warranty, BFGoodrich®
brand will replace the tires as follows:

If, within 6 years of the date of purchase, your BFGoodrich® brand
mileage tires wear evenly across the tread, down to the treadwear
indicators (2/32nds of an inch of tread remaining) before providing the
warranted miles of service as indicated on the properly functioning
vehicle odometer, they will be replaced with comparable new
BFGoodrich® tires for a pro rata charge based on the actual mileage
received. See “How Replacement Charges are Calculated — Mileage
Tires” later in this guide.

You pay the cost of mounting, balancing, and any other service
charges and applicable taxes.

Tires which wear out evenly before delivering the warranted mileage will
be replaced on a pro rata basis only if:

1. You are the original purchaser of the tires, you own the vehicle on
which they were originally installed, and the tires have been used only
on that vehicle;

2. The tires have been rotated and inspected by a participating
BFGoodrich® tire retailer, and the rotation service record in the
Scheduled Maintenance guide has been fully completed and signed;

3. The completed rotation service record, Original Owner/Tire Installation
Information form, and new vehicle registration are presented to a
participating BFGoodrich® tire retailer/authorized dealer at the time of
adjustment claim; and

4. The tires have not become unserviceable due to a condition listed
under WHAT IS NOT COVERED following.

DEFINITIONS

The “legal life of the tire” is six years from the date of purchase or the life
of the “usable tread”, which is defined as the original tread worn down to
the level of the treadwear indicators - 2/32nds of an inch (1.6 mm) of tread
remaining, whichever comes first. The date of purchase is documented by a
new vehicle registration. If no proof of purchase is available, the date of
manufacture, as molded on the sidewall, will be used. Replacement will be
made in accordance with the terms and conditions described under “HOW
REPLACEMENT CHARGES ARE CALCULATED.”

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BFGOODRICH TIRES

WHAT IS NOT COVERED

Tires Which Become Unserviceable Due to:

•

Road hazard injury (e.g., a cut, snag, bruise, impact damage or puncture);

•

Incorrect mounting of the tire, tire/wheel imbalance or improper repair;

• Misapplication, improper maintenance, racing, underinflation,
overinflation or other abuse;

Uneven or rapid wear which is caused by mechanical irregularity in the

•

vehicle such as wheel misalignment, (a measured tread difference of
2/32nds of an inch (1.6 mm) or more across the tread on the same tire);

• Accident, fire, chemical corrosion, tire alteration or vandalism;

• Use in commercial applications for treadwear;

• Flat spotting caused by improper storage;

• The adding of liquid, solid or gaseous materials other than air,

nitrogen or carbon dioxide (for example, waterbase sealers or
balancing substances);

• Ozone or weather checking.

HOW REPLACEMENT CHARGES ARE CALCULATED

Passenger and Light Truck Tires Workmanship/Materials

A tire which becomes unserviceable due to a condition covered by this
workmanship and materials limited warranty will be replaced with a
comparable new BFGoodrich® brand tire, free of charge, when 2/32nds of
an inch (1.6 mm) or less of the original tread is worn, (or 25% or less,
whichever is more beneficial to you) and within 12 months of the date of
purchase. The cost of mounting and balancing the tire is included. You pay
the cost of any other service charges and applicable taxes. When
more than 2/32nds of an inch (1.6 mm) of the original tread has been worn
(or more than 25%, whichever is more beneficial to you) or after
12 months from the date of purchase, you must pay the cost of a
comparable new BFGoodrich_ brand passenger or light truck replacement
tire on a pro rata basis. The retailer/authorized dealer will determine the
charge by multiplying the percentage of the original usable tread worn by
the current selling price at the adjustment location or the price on the
current BFGoodrich® brand Base Price List, whichever is lower. This list is
based on a predetermined price intended to fairly represent the actual
selling price of the tire. You pay the cost of mounting, balancing, and

or any other service charges and applicable taxes.

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BFGOODRICH TIRES

Mileage Tires

A tire meeting the conditions for treadwear pro rata replacement will be
replaced with a comparable new BFGoodrich® brand tire based on the
actual mileage received. The participating BFGoodrich® brand tire
retailer/authorized dealer will determine the charge by multiplying the
percent of mileage received by the current actual selling price at the
adjustment location or the price for the new tire in the current
BFGoodrich® brand Base Price List, whichever is lower. This list is
based on a predetermined price intended to fairly represent the actual
selling price of the tire. You pay the cost of mounting, balancing,

and any other service charges and applicable taxes.

WHAT YOU MUST DO WHEN MAKING A CLAIM

When making a claim under the terms of this limited warranty you must
present your tire(s) to a participating BFGoodrich® brand tire
retailer/authorized dealer. The vehicle on which the tires were used must be
available for inspection. BFGoodrich® brand tire retailers are listed in the
yellow pages under “Tire Dealers-Retail”. Personal identification (i.e. Driver’s
License, Credit Card, etc.) and vehicle registration may be required. You pay

any service charges for normal vehicle and tire maintenance.

CONDITIONS AND EXCLUSIONS

This limited warranty does not provide compensation for loss of time,
loss of use of vehicle, inconvenience or incidental or consequential
damages. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion
may not apply to you. Tires presented for claim remain the property of
the consumer and BFGoodrich® brand accepts no responsibility for loss
of, or damage to, tires which are in the custody or control of a
BFGoodrich® brand tire retailer/authorized dealer for the purpose of
inspection for warranty adjustment.

Tires accepted for claim become the property of Michelin North America,
Inc. (“MNA”), which is the processor or warranty claims for
BFGoodrich® brand tires.

In the event of a disputed claim, the consumer must make the
tire available for further inspection.

No BFGoodrich® brand representative, employee or retailer has the
authority to make or imply any representation, promise or agreement,
which in any way varies from the terms of this limited warranty.

This limited warranty applies only in the United States.
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BFGOODRICH TIRES

CONSUMER RIGHTS

This limited warranty gives you specific legal rights. You may also have
other rights which vary from state to state.

SAFETY MAINTENANCE INFORMATION

Read the Tire Safety Information section in this guide, the information on
the sidewall of your tires, your vehicle owner’s manual and vehicle tire
information placard for essential safety and maintenance information.

When service is required:

1. Contact a participating BFGoodrich® tire retailer listed in your Yellow

Pages.

2. If additional assistance is needed in locating a BFGoodrich® retailer,

please call or write to Consumer Relations as listed below.
You should have complete confidence in your new BFGoodrich® tires.

Still it’s important to register your tires in the event that we need to
contact you. For online tire registration, visit www.bfgoodrichtires.com/
register.

CONTACT INFORMATION

You should have complete confidence in your new BFGoodrich® tires.
Still it’s important to register your tires in the event that we need to
contact you. For online tire registration, visit www.bfgoodrichtires.com/
register.

Any time you see damage to your tires or wheels, immediately contact
your local participating BFGoodrich® tire retailer listed in the yellow
pages. If further assistance is required, contact:

United States: 1-877-788-8899
Or Write: Consumer Care Department

P.O. Box 19026
Greenville, SC 29602-9026

Or Email: bfgoodrichtires.com

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CONTINENTAL TIRE

CONTINENTAL TIRE THE AMERICAS, LLC AND
CONTINENTAL TIRE CANADA, INC.
LIMITED WARRANTY AND ADJUSTMENT POLICY
FOR ORIGINAL EQUIPMENT PASSENGER CAR AND LIGHT TRUCK
TIRES (INCLUDING TEMPORARY SPARE TIRES)

THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS NOT
A WARRANTY THAT YOUR TIRE WILL NOT FAIL OR BECOME
UNSERVICEABLE IF NEGLECTED OR MISTREATED.

Continental Tire recommends that you carefully review this
guide, which contains important Limited Warranty and Policy
information. Continental Tire encourages you to also read the
important safety and maintenance information included in this
guide.

1. ELIGIBILITY

This Limited Warranty and Adjustment Policy applies to the original
owner of new Continental/General Tire brand passenger and light truck
(LT) tires that are the new vehicle original equipment tires bearing the
Continental/ General Tire brand name and D.O.T. Tire Identification
Number, operated in normal service, and used on the same vehicle on
which they were originally installed according to the vehicle
manufacturer’s recommendations. Tire(s) on any vehicle registered and
normally operated outside the United States and Canada are excluded
from eligibility under this Limited Warranty and Adjustment Policy.

2. WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT APPLICABLE?

BASIC COVERAGE

Eligible Tires are covered by this Limited Warranty and Adjustment
Policy for a maximum of 72 months from the date of purchase,
determined by the new vehicle registration date or new vehicle sales
invoice showing date of purchase.

Where to Go for Warranty replacement:

Contact the vehicle dealer from where you purchased the vehicle to
determine the eligible warranty coverage for your tires and where to
proceed from there.

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CONTINENTAL TIRE

Free Replacement Period:

If an eligible Continental/General Tire brand passenger or light truck tire
becomes unserviceable from a condition other than those listed under
Section 3 during the first 12 months or first 2/32nds of an inch (1.6 mm)
of treadwear (whichever comes first) it will be replaced with a
comparable new Continental/General Tire brand tire FREE OF CHARGE,
including mounting and balancing. Owner pays all applicable taxes.

Temporary Spare Tires:

This Policy also extends to the original owner of the Continental/General
Tire brand Temporary Spare Tire that was originally equipped by the
vehicle manufacturer as a temporary spare tire bearing a Continental/
General Tire D.O.T. serial number. An eligible Temporary Spare Tire
under this Policy must have been operated in normal service, used on
the same vehicle on which they were originally installed according to the
vehicle manufacturer’s recommendations.

This Policy is for a maximum period of 72 months from date of purchase,
determined by the new vehicle registration date or new vehicle sales
invoice showing date purchased. If a Temporary Spare Tire becomes
unserviceable from a condition other than those listed in Section 3,
during the first 1/32nd (0.8 mm) of treadwear, then it will be replaced
with a comparable new Continental brand Temporary Spare Tire FREE
OF CHARGE, including mounting and balancing. The owner pays all
applicable taxes. After this ⬙Free Replacement Policy⬙ for your
Temporary Spare Tire expires, no adjustment will be made.

After the Free Replacement Period:

The tire (except temporary spare tire) may still be eligible for a pro rata
replacement for 72 months from date of original purchase until the tread
is worn down to the tread wear indicators (2/32nds of an inch or 1.6 mm
of tread remaining.) If an eligible tire becomes unserviceable under the
stipulations of this Limited Warranty and Adjustment policy it will be
replaced charging the owner a pro-rated amount. Owner pays all
applicable taxes (including F.E.T.in the USA), mounting and balancing
charges. The replacement tire price will be determined by multiplying
the percentage of the useable tread worn by the Dealers Selling Price
(excluding all applicable taxes) at the time of the adjustment. The
useable tread is the original tread down to the tread wear indicators
(2/32nds of an inch or I.6 mm of tread remaining.)

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CONTINENTAL TIRE

3. WHAT IS NOT COVERED BY THIS LIMITED WARRANTY

THE FOLLOWING ARE NOT COVERED:

Road Hazard: Any tire with road hazard damage, which includes, but is
not limited to: cuts, snags, punctures, bruises, and impact breaks.

Ride/Vibration: Any ride/vibration complaint after the first 2/32nds
(I.6 mm) of an inch of treadwear or 12 months of service, whichever
comes first.

Repairs: If a tire is returned under complaint and the reason for the
tire’s disablement is in any way associated with a repair, or with the
situation that led to the repair, the manufacturer’s warranty is
invalidated.

Mileage: Tread wear out up to a predetermined mileage is not covered
under this policy.

Improper operation or maintenance: This includes, but is not limited
to, effects caused by:

1. Improper tire inflation and/or improper load/speed practices:
These practices can cause excessive operational temperatures and
stresses that exceed the tire’s capabilities.

2. Improper or insufficient tire rotation.

3. Improper vehicle alignment.

4. Damage due to:

• Rim irregularities or rim damage

• Snow chains

• Vehicle mechanical problems, including brake problems, and vehicle

wheel alignment

• Extreme temperature exposure

• Negligent and abusive driving such as tire spinning, or racing;

• Improper tire storage

• Automotive accident

• Chemical corrosion or fire

• Use contrary to the vehicles manufacturer’s tire recommendations

• Misuse or misapplication

Improper Mounting or Demounting
Alteration: such as, but not limited to, adding a white inlay on

blackwall, tread regrooving, tire truing or siping, or adding sealant
materials to the tire.

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CONTINENTAL TIRE

Weather checking/cracking: Not covered after 48 months from the
date of purchase.

Failure to observe safety and maintenance precautions set forth
in Section 6.

ATTENTION AUTHORIZED DEALERS:

CONTINENTAL TIRE RESERVES THE RIGHT TO THE FINAL
INSPECTION DECISION FOR ALL RETURNED TIRES ON
CONDITIONS UNDER SECTION 3.

THIS LIMITED WARRANTY AND POLICY IS MADE IN LIEU OF
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. CONTINENTAL
TIRE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. SOME U.S. STATES AND/OR CANADIAN PROVINCES
DO NOT PERMIT SUCH A LIMITATION; FOR THOSE U.S.
STATES AND/OR CANADIAN PROVINCES, ANY IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF
THIS WRITTEN LIMITED WARRANTY. SOME U.S. STATES
AND/OR CANADIAN PROVINCES DO NOT ALLOW LIMITATIONS
ON THE DURATION OF AN IMPLIED WARRANTY, SO THE
ABOVE MAY NOT APPLY TO YOU.

TO THE EXTENT PERMITTED BY LAW, CONTINENTAL TIRE
DISCLAIMS LIABILITY FOR ALL CONSEQUENTIAL AND
INCIDENTAL DAMAGES. THE REMEDIES SET FORTH IN THIS
LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE
REMEDIES FOR BREACH OF WARRANTY. SOME U.S. STATES
AND/OR CANADIAN PROVINCES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM U.S. STATE TO STATE
AND/OR CANADIAN PROVINCE TO PROVINCE.

THIS IS THE ONLY EXPRESS WARRANTY MADE BY
CONTINENTAL TIRE. NO CONTINENTAL TIRE EMPLOYEE,
RETAILER, OR DEALER HAS THE AUTHORITY TO MAKE ANY

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CONTINENTAL TIRE

WARRANTY, REPRESENTATION, PROMISE OR AGREEMENT ON
BEHALF OF CONTINENTAL TIRE EXCEPT AS EXPRESSLY
WRITTEN IN THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY.

IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED
WARRANTY AND ADJUSTMENT POLICY HAS BEEN
DESIGNATED A ⴖLIMITED WARRANTYⴖ. CONTINENTAL TIRE
DOES NOT INTEND TO REPRESENT THROUGH THIS LIMITED
WARRANTY AND ADJUSTMENT POLICY THAT TIRE FAILURES
CAN OR CANNOT HAPPEN.

4. CONTINENTAL TIRE’S OBLIGATIONS

Replacement of Eligible Tires will be made by any vehicle dealer
authorized to handle Continental/ General Tire brand tire adjustments or
a Continental/General Tire brand authorized dealer (⬙Authorized
Dealer⬙). CONTINENTAL TIRE will replace the tire pursuant to the
terms of this Limited Warranty and Adjustment Policy. Tires that are
replaced under an adjustment basis under this Limited Warranty and
Adjustment Policy become the property of CONTINENTAL TIRE.

5. OWNER’S OBLIGATIONS

To make an eligible claim under this Limited Warranty and Adjustment
Policy, the owner must present a claim with the tire to an Authorized
Dealer. For the nearest Authorized Dealer, consult the Yellow Pages, the
Continental brand internet address, or the 800 telephone numbers shown
on the back of this Limited Warranty and Adjustment Policy. Owner must
present new vehicle registration form or new vehicle sales invoice
indicating the date of purchase. Owner will be required to sign the
CONTINENTAL TIRE Limited Warranty Claim Form or dealer
replacement sales receipt.

Owner is responsible for paying all applicable taxes set forth under this
Limited Warranty and Adjustment Policy. Owner is also responsible for
paying local tire-disposal fees and any parts or service regardless of
mileage or months of service. This includes payment for tire rotation,
alignment, towing, road service, valve stems and tire repairs.

Owner is responsible for maintaining proper tire air pressure and for
proper maintenance of the tire.

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CONTINENTAL TIRE

6. SAFETY WARNING:

WARNING: Ignoring any of the safety and information contained
in this limited warranty and Adjustment Policy may result in tire

failure , causing serious injury or death.

• Tire failure due to underinflation /overloading. Follow vehicle
owner’s manual or tire placard in vehicle for proper inflation and
loading

• Explosion of tire/rim assembly due to improper tire mounting.

Tire mounting/demounting can be dangerous. It should be performed
only by a trained tire specialist using proper tools and procedures.
Prior to tire mounting/demounting, the Rubber Manufacturers
Association (RMA) wall charts and manuals should be read to obtain
the proper procedures. The failure to follow these procedures may
result in faulty positioning of the tire and/or rim, which may cause the
assembly to burst with force sufficient to cause injury or death

• Tire failure due to damage. Inspect your tires frequently for
scrapes, bulges, separations, cuts, snags and other damage from road
hazards. Damage from impact can occur to the inner portions of your
tire without being visible to the outside. If you suspect a tire has been
damaged from striking anything unusual in the road, you must have
the tire removed from the rim and inspected both inside and out by a
trained tire specialist. Air loss or unusual tire wear can also be
warning signs that a tire may have internal damage. If you notice
these conditions, have your tire inspected by a trained individual.

• Tire failure due to excessive tire spinning. Avoid tire spinning.
The centrifugal force generated by a free-spinning tire/rim assembly
may cause a sudden tire explosion resulting in vehicle damage and/or
serious injury or death. Never exceed 35 mph (55 km/h) as indicated
on your speedometer when your vehicle is stuck in snow, mud, or
sand and your tire(s) is/are spinning. Use a gentle backward and
forward rocking motion to free your vehicle for continued driving.
Never stand or permit anyone else to stand near or behind a tire
spinning while attempting to push a vehicle that is stuck.

TEMPORARY SPARE TIRE OWNERS:

CONTINENTAL TIRE does not recommend any repair to or reuse of
punctured Temporary Spare Tires.

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CONTINENTAL TIRE

FOR SERVICE ASSISTANCE OR INFORMATION

Contact the nearest Continental/General Tire brand tire dealer or vehicle
dealer authorized to handle Continental/ General Tire tire adjustments,
or you can contact Continental Tire’s Customer Relations Department
directly as follows:

In United States:

Phone: [phone]
Online: www.continentaltire.com
Continental Tire the Americas, LLC.
1830 McMillan Park Dr. Fort Mill, SC 29707

In Canada:

Phone: [phone]
Online: www.continentaltire.ca
Continental Tire Canada Inc.
6110 Cantay Rd. Mississauga, ON, L5R 3W5

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GOODYEAR & DUNLOP BRANDS

HIGHWAY AUTO AND LIGHT TRUCK TIRE WARRANTY AND ADJUSTMENT POLICY (EXCLUDES GOODYEAR® UNISTEEL® RADIAL LIGHT TRUCK TIRES)

WHO IS ELIGIBLE?

You are eligible for the benefits of this Limited Warranty if you meet all
the following criteria:

• You are the owner or authorized agent of the owner of new Goodyear
or Dunlop® highway auto or light truck tires supplied as original
equipment on your vehicle.

• Your tires bear Department of Transportation prescribed tire
identification numbers

• Your tires have been used only on the vehicle on which they were
originally installed according to the vehicle manufacturer or
Goodyear’s recommendations

• Your tires were purchased on or after September 1, 2012

Light truck tires are defined as all tires identified with the “LT”
designation in the sidewall stamping.

WHAT IS COVERED AND FOR HOW LONG?

FREE TIRE REPLACEMENT

Any new Goodyear or Dunlop highway radial auto or radial light truck
tire, covered by this policy, removed from service due to a covered
warranty condition during the first 2/32⬙ of usable tread or twelve
months from date of purchase, whichever comes first, will be replaced
with a comparable new Goodyear or Dunlop tire at no charge, including
mounting and balancing. (Without proof of purchase the date of
manufacture will be used to determine eligibility.)

ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK TIRES

Any new Goodyear or Dunlop highway auto or light truck tire, other than
radial auto, radial light truck tires, removed from service due to a
covered warranty condition during the first 1/32 of usable treadwear will
be replaced with a comparable new Goodyear or Dunlop tire at no
charge, including mounting and balancing.

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GOODYEAR & DUNLOP BRANDS

TEMPORARY SPARE TIRES

Any Goodyear or Dunlop brand temporary spare tire removed from
service due to a covered warranty condition during the first 50% of
usable treadwear (1/32) will be replaced with a comparable new
Goodyear or Dunlop brand temporary spare tire at no charge, including
mounting.

PRORATED ADJUSTMENT

Tires not eligible for free replacement that are removed from service due
to a covered warranty condition will be replaced with a comparable new
Goodyear or Dunlop tire on a prorated basis for up to six (6) years from
the date of original new tire purchase or when the treadwear indicators
become visible (worn to 2/32⬙), whichever occurs first. (Without proof of
purchase the date of manufacture will be used to determine eligibility.)

HOW WILL PRORATED CHARGES BE CALCULATED?

Replacement price will be calculated by multiplying the tire’s advertised
retailer selling price at the time of adjustment by the percentage of
usable original tread that has been worn off. You pay for mounting and
balancing, and an amount equal to the current Federal Excise Tax (U.S.
only) and government mandated charges, and any other applicable taxes.

EXAMPLE: If your disabled tire had an original 8/32” of usable treadwear
and is worn to 4/32” usable tread remaining, you have used 50% and
therefore must pay 50% of the advertised retail selling price of the
comparable tire.

In addition, you must pay an amount equal to the full current Federal
Excise Tax (U.S. only) or any other applicable taxes and government­mandated charges for the comparable new replacement tire at the time
of adjustment. If the price of the new comparable tire is $130, the cost
to you would be $65 plus F.E.T. (U.S. only) plus any other applicable
taxes and government-mandated charges.

WHAT IS A COMPARABLE TIRE?

A “comparable” new Goodyear or Dunlop tire will be the same brand tire
and may either be the same line of tire or, in the event that the tire is
not available, the same brand tire with the same basic construction and
similar performance attributes with a different sidewall or tread
configuration. If a higher priced tire is accepted as replacement, the
difference in price will be at an additional charge to you.

Any replacement tire provided pursuant to this warranty will be covered by
the Goodyear or Dunlop warranty in effect at the time of replacement.

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