Ford E-150 2012, E-250 2012, E-350 2012, E-450 2012, Edge 2012 Warranty

Ford

2012 Model Year

(except F-650/750, Focus Electric, and Hybrid vehicles)

Warranty

Guide

Your satisfaction is our #1 goal. If you have any questions or concerns, or

are unsatisfied with the service you are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your

selling/servicing dealership.

2. If your inquiry or concern remains unresolved, contact the Sales

Manager, Service Manager or Customer Relations Manager.

3. If you require assistance or clarification on Ford Motor Company policies

or procedures, please contact the Ford Customer Relationship Center.

In the United States: In Canada:

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48121

1-800-392-3673 (FORD)

(TDD for the hearing impaired:

1–800-232-5952)

www.customersaskford.com

Customer Relationship Centre

Ford Motor Company

of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5E4

1–800-565-3673 (FORD)

www.ford.ca

In Asia-Pacific Region, Sub-Saharan Africa,

U.S. Virgin Islands, Central America, the

Caribbean, and Israel:

In Puerto Rico:

Ford Motor Company

Ford Export Operations

Attention: Customer Relations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

For customers in Guam, the Commonwealth of

the Northern Mariana Islands (CNMI), America

Samoa, and the U.S. Virgin Islands, please feel

free to call our Toll-Free Number:

(800) 841-FORD (3673)

Fax: [phone]

E-mail: [e-mail]

Ford International

Business Development, Inc.

P.O. Box 11957

Caparra Heights Station

San Juan, PR 00922-1957

Telephone: (800) 841-FORD (3673)

Fax: [phone]

E-mail: [e-mail]

www.ford.com.pr

In Middle East:

Ford Middle East

Customer Relationship Center

P.O. Box 21470

Dubai, United Arab Emirates

Telephone: [phone]

Toll-free Number for the Kingdom of Saudi Arabia:

800 8971409

Local Telephone Number for Kuwait:

24810575

Fax: [phone]

E-mail: [e-mail]

www.me.ford.com

Table of Contents

1. INTRODUCTION 1

2. IMPORTANT INFORMATION YOU SHOULD

KNOW 2

If You Need Customer Assistance 2

Know When Your Warranty Begins 2

Check Your Vehicle 2

Maintain Your Vehicle Properly 2

Who Pays For Warranty Repairs? 3

Do Warranties Apply In Other Countries? 4

3. THE NEW VEHICLE LIMITED WARRANTY FOR

YOUR 2012-MODEL VEHICLE

5

Limitations And Disclaimers 5

What Is Covered? 8

What Is Not Covered? 12

4. IN ADDITION ... 16

Roadside Service Assistance (United States,

Puerto Rico, And U.S. Virgin Islands) 16

5. FEDERAL REQUIREMENTS FOR EMISSIONS

WARRANTIES

17

What Is Covered? 20

What Is Not Covered? 21

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS

WARRANTIES

22

What Is Covered? 26

What Is Not Covered? 29

7. ADDITIONAL INFORMATION ABOUT YOUR

EMISSIONS WARRANTY COVERAGE, UNDER

FEDERAL AND CALIFORNIA REQUIREMENTS 30

8. NOISE EMISSIONS WARRANTY 32

9. FORD EXTENDED SERVICE PLAN 33

10. BETTER BUSINESS BUREAU (BBB)

AUTO LINE PROGRAM 34

11. STATE WARRANTY ENFORCEMENT LAWS 35

12. IMPORTANT INFORMATION ABOUT

AMBULANCE CONVERSIONS

35

13. IMPORTANT INFORMATION ABOUT FORD

LIMOUSINE CONVERSIONS

36

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting

one of our quality products. Our commitment to you and your vehicle

begins with quality protection and service.

When you need warranty repairs, your selling dealer would like you to

return to it for that service, but you may also take your vehicle to

another Ford Motor Company dealership authorized for warranty repairs.

Certain warranty repairs require special training though, so not all

dealers are authorized to perform all warranty repairs. That means that,

depending on the warranty repair needed, the vehicle may need to be

taken to another dealer. If a particular dealership cannot assist you, then

contact the Customer Relationship Center at 1-800-392-3673.

This booklet explains in detail the warranty coverages that apply to your

2012-model car or light truck. If you bought a previously owned

2012-model vehicle, you are eligible for any remaining warranty

coverages.

Ford Motor Company provides the Emissions Defect Warranties and

Emissions Performance Warranties which cover your emissions

control systems, and Noise Emissions Warranty which applies only to

medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight

Rating (pages 17-32).

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your

automotive needs. Please follow the procedures outlined on the front

page of this booklet.

In addition, if you are an eligible U.S. owner, you may use - at no cost -

the services of the BBB AUTO LINE program. For details, see Better

Business Bureau (BBB) AUTO LINE program,

page 34 or call

1-800-955-5100.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new

vehicle or the day it is first put into service (for example, as a dealer

demonstrator), whichever occurs first.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the

dealership, and we usually correct any damage to paint, sheet metal,

upholstery, or other appearance items. But occasionally something may

slip past us, and a customer may find that a vehicle was damaged before

he or she took delivery. If you see any damage when you receive your

vehicle, notify your dealership within one week.

MAINTAIN YOUR VEHICLE PROPERLY

Your glove compartment contains an Owner Guide and a Scheduled

Maintenance Guide which indicate the scheduled maintenance

required for your vehicle. Proper maintenance guards against major

repair expenses resulting from neglect or inadequate maintenance, may

help increase the value you receive when you sell or trade your vehicle,

and is important in allowing your vehicle to comply with applicable

emissions standards.

It is your responsibility to make sure that all of the scheduled

maintenance is performed and that the materials used meet Ford

engineering specifications. Failure to perform scheduled maintenance as

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specified in the Scheduled Maintenance Guide will invalidate warranty

coverage on parts affected by the lack of maintenance. Make sure that

receipts for completed maintenance work are retained with the vehicle

and confirmation of maintenance work is always entered in your

Scheduled Maintenance Guide.

Your Ford or Lincoln dealership, or Ford or Lincoln Auto Care Service

Center, has factory-trained technicians who can perform the required

maintenance using genuine Ford parts. The dealership looks forward to

meeting your every service need to maximize your satisfaction with your

vehicle.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for repairs covered by any applicable warranty

during the stated coverage periods, unless specifically stated elsewhere

in this guide.

Some states have mandated alternate time coverage periods for parts of

your vehicle (e.g. seatbelts).

Some states and/or local governments may require a tax on a portion of

warranty repairs. Where applicable law allows, the tax must be paid by

you, the owner of the vehicle.

During the Bumper to Bumper Warranty period, dealers may receive

instructions to provide no-cost, service-type improvements - not

originally included in your Scheduled Maintenance Guide - intended to

increase your overall satisfaction with your vehicle.

Sometimes Ford may offer a special adjustment program to pay all or

part of the cost of certain repairs beyond the terms of the applicable

warranty. Check with your dealer or call 1-800-392-3673 to learn whether

any adjustment program is applicable to your vehicle. Please have your

vehicle identification number available.

3

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Vehicle Limited Warranty and the Emissions Warranties

described in this booklet apply to your vehicle if:

• it was originally purchased through the Ford Export Operations

Military Sales Program; or

• it was originally sold or leased by Ford Motor Company or one of its

dealers in the United States or U.S. Federalized Territories, and it was

originally registered/licensed and operated in the United States, U.S.

Federalized Territories, or Canada.

If you meet either of these two requirements, you do have warranty

coverage when you travel with this vehicle outside the United States,

U.S. Federalized Territories, or Canada. In some cases, however, you may

have to pay the servicing Ford dealer in a foreign country or U.S.

Federalized Territory for a repair that is covered under the U.S.

warranty. If this happens, be sure to save the paid repair order or

invoice. You should present this document to a U.S. Ford Motor

Company dealer for warranty refund consideration. Refer to

www.Ford.com for additional customer assistance reference information.

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3. The New Vehicle Limited Warranty for your

2012-model vehicle

LIMITATIONS AND DISCLAIMERS

All of the warranties in this booklet are subject to the following

limitations and disclaimers:

The warranties in this booklet are the only express warranties

applicable to your vehicle. Ford does not assume or authorize anyone

to assume for it any other obligation or liability in connection with

your vehicle or these warranties. No person, including Ford employees

or dealers, may modify or waive any part of these warranties.

Ford and its dealers reserve the right to make changes in or additions

to vehicles built or sold by them at any time without incurring any

obligation to make the same or similar changes or additions to

vehicles previously built or sold.

Ford and its dealers also reserve the right to provide post-warranty

repairs, conduct recalls, or extend the warranty coverage period for

certain vehicles or vehicle populations, at the sole discretion of Ford.

The fact that Ford has provided such measures to a particular vehicle

or vehicle population in no way obligates Ford to provide similar

accommodations to other owners of similar vehicles.

As a condition of these warranties, you are responsible for properly

using, maintaining, and caring for your vehicle as outlined in your

Owner Guide and Scheduled Maintenance Guide. Ford recommends

that you maintain copies of all maintenance records and receipts for

review by Ford.

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Ford and your dealer are not responsible for any time or income that

you lose, any inconvenience you might be caused, the loss of your

transportation or use of your vehicle, the cost of rental vehicles, fuel,

telephone, travel, meals, or lodging, the loss of personal or commercial

property, the loss of revenue, or for any other incidental or

consequential damages you may have.

Punitive, exemplary, or multiple damages may not be recovered unless

applicable law prohibits their disclaimer.

You may not bring any warranty-related claim as a class

representative, a private attorney general, a member of a class of

claimants or in any other representative capacity.

Ford shall not be liable for any damages caused by delay in delivery or

furnishing of any products and/or services.

You may have some implied warranties. For example, you may have an

implied warranty of merchantability (that the car or light truck is

reasonably fit for the general purpose for which it was sold) or an

implied warranty of fitness for a particular purpose (that the car or

light truck is suitable for your special purposes), if a special purpose

was specifically disclosed to Ford itself not merely to the dealer

before your purchase, and Ford itself not just the dealer told you the

vehicle would be suitable for that purpose.

These implied warranties are limited, to the extent allowed by law, to

the time period covered by the written warranties, or to the applicable

time period provided by state law, whichever period is shorter.

These implied warranties do not apply at all if you use your vehicle

for business or commercial purposes. In addition, the implied warranty

of fitness for a particular purpose does not apply if your vehicle is

used for racing, even if the vehicle is equipped for racing.

6

The warranties contained in this booklet and all questions regarding

their enforceability and interpretation are governed by the law of the

state in which you purchased your Ford vehicle. Some states do not

allow Ford to limit how long an implied warranty lasts or to exclude

or limit incidental or consequential damages, so the limitation and

exclusions described above may not apply to you.

NOTE: This information about the limitation of implied

warranties and the exclusion of incidental and consequential

damages under the NEW VEHICLE LIMITED WARRANTY also

applies to the EMISSIONS WARRANTIES described on pages

17-31.

Ford participates in the BBB AUTO LINE warranty dispute resolution

program. You may contact BBB AUTO LINE by calling 800-955-5100.

You are required to submit your warranty dispute to the BBB AUTO

LINE before exercising rights or seeking remedies under the Federal

Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent

permitted by the applicable state ‘‘Lemon Law’’, you are also required

to submit your warranty dispute to the BBB AUTO LINE before

exercising any rights or seeking remedies under the ‘‘Lemon Law’’. If

you choose to seek remedies that are not created by the

Magnuson-Moss Warranty Act or the applicable state ‘‘Lemon Law,’’

you are not required to first use BBB AUTO LINE to resolve your

dispute – although the program is still available to you.

For more information regarding the BBB AUTO LINE program, see

page 34 of this booklet.

7

QUICK REFERENCE: WARRANTY COVERAGE

This chart gives a general summary of your warranty coverage provided

by Ford Motor Company under the New Vehicle Limited Warranty.

Please refer to the description of warranty coverage for more specific

information.

For each type of coverage, the chart shows two measures:

• years in service • miles driven

The measure that occurs first determines how long your coverage lasts.

For example: Your Bumper to Bumper Coverage lasts for three years -

unless you drive more than 36,000 miles before three years elapse. In

that case, your coverage ends at 36,000 miles.

For more details on coverage, see:

➡ What is Covered? (pages 8-12)

➡ What is Not Covered? (pages 12-15)

WHAT IS COVERED?

Your NEW VEHICLE LIMITED WARRANTY gives you specific legal

rights. You may have other rights that vary from state to state. Under

your New Vehicle Limited Warranty if:

- your Ford vehicle is properly operated and maintained, and

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