Ford F-650 2011, F-750 2011 Warranty

Your satisfaction is our #1 goal. If you have questions or concerns about
your vehicle, we suggest you follow these steps:

1. Contact your Sales Representative or Service Advisor at your selling/
servicing dealership.

2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.

In the United States:

Ford Motor Company

Fleet Information Center

P.O. Box 6248

Dearborn, MI 48121

1-800-343-5338

(TDD for the hearing impaired:

1-800-232-5952)

www.fleet.ford.com

In the Asia Pacific Region, Caribbean,
Central America, Israel and Sub-Saharan Africa:

Ford Motor Company

Ford Export Operations

Attention: Owner Relations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

In Middle East:

Ford Middle East

Customer Relationship Center

P.O. Box 21470

Dubai, United Arab Emirates

Telephone: [phone]

Fax: [phone]

www.me.ford.com

In Canada:

Customer Relationship Centre

Ford Motor Company

of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5E4

1-800-565-3673 (FORD)

www.ford.ca

In Puerto Rico and Virgin Islands:

Ford International Business

Development, Inc.

Customer Relationship Center

P.O. Box 11957

Caparra Heights Station

San Juan, PR 00922-1957

Telephone: [phone] (FORD)

Fax: [phone]

www.ford.com.pr

Table of Contents

1. INTRODUCTION 1

IMPORTANT INFORMATION YOU SHOULD KNOW

2.

If You Need Customer Assistance 2

Know When Your Warranty Begins 2

Check Your Vehicle 2

Maintain Your Vehicle Properly 2

Do Warranties Apply in Other Countries? 3

Where to Go for Service 3

If You Need Emergency Service 4

Who Pays for Warranty Repairs? 4

Other Manufacturers’ Warranties 5

3. THE NEW TRUCK LIMITED WARRANTY FOR
YOUR 2011-MODEL TRUCK

Limitations and Disclaimers 6

What Is Covered? 9

What Is Not Covered? 11

4. ROADSIDE SERVICE ASSISTANCE
(United States, Puerto Rico, and U.S. Virgin Islands)

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15

5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 16

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTY 18

What Is Covered? 19

What Is Not Covered? 20

7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 21

8. NOISE EMISSIONS WARRANTY 23

9. FORD EXTENDED SERVICE PLAN 24

10. HOW TO APPLY FOR A DELAYED WARRANTY
START DATE OR IN-TRANSIT MILEAGE
ACCUMULATION EXTENSION 25

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

This booklet explains in detail the warranty coverage that applies to your
2011-model Ford truck. If you bought a previously owned 2011-model
truck, you are eligible for any remaining warranty coverage.

The warranty includes:

• New Truck Limited Warranty (pages 6-14)

• Emissions Defect Warranties which covers your emission control

system (pages 16-22)

• Noise Emissions Warranty (page 23)

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined in Customer
Assistance on the front page of this booklet.

If you require assistance directly from Ford Motor Company, contact the

Fleet Customer Information Center at 1-800-343-5338, or refer to
www.fleet.ford.com.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service, whichever occurs first.
Under certain conditions, you may be eligible to request a delayed
warranty start date or intransit mileage accumulation extension. See
page 25 to see if you are eligible and for instructions on how to apply for
this change.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week of the delivery date.

MAINTAIN YOUR VEHICLE PROPERLY

Your vehicle contains an Owner Guide which indicates the scheduled
maintenance required for your vehicle. Proper maintenance guards
against major repair expenses resulting from neglect or inadequate
maintenance, and may help increase the value you receive when you sell
or trade your vehicle.

It is your responsibility to make sure all of the scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications. Failure to perform maintenance as specified in the Owner

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Guide will invalidate warranty coverage on parts affected by the lack of
maintenance. Make sure that receipts for completed maintenance work
are retained with the vehicle.

Your Ford Motor Company dealer has factory-trained technicians who
can perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Truck Limited Warranty and the Emissions Warranty
described in this booklet apply to your vehicle if:

• it was originally purchased through Ford Export Operation dealers or
the Military Sales Program; or

• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.

If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United States,
U.S. Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country for a repair
that is covered under U.S. warranty. If this happens, be sure to save the
paid repair order or invoice. You should present this document to a U.S.
Ford Motor Company dealer for warranty refund consideration. Refer to
www.fleet.ford.com for additional customer assistance reference
information.

WHERE TO GO FOR SERVICE

When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that,
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Fleet Customer Information Center at 1-800-343-5338,
or www.fleet.ford.com.

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If your vehicle is equipped with:

• a diesel engine manufactured by Cummins, or

• a transmission manufactured by Allison

Warranty service on the engine or transmission may be performed only
by Ford dealerships that are authorized to service these engines or
transmissions, or by other dealerships or distributors authorized by the
manufacturer of the Cummins diesel engines or Allison transmission.

IF YOU NEED EMERGENCY SERVICE

If you need parts and service information away from your local servicing
dealer’s area, call the Fleet Customer Information Center at
1-800-343-5338. If you have an emergency and Ford, Motorcraft, or
remanufactured parts authorized by Ford Motor Company are not readily
available from a Ford dealer, you may choose to use other parts to get
the repairs done quickly. If you decide to use parts other than Ford or
Motorcraft parts, or remanufactured parts authorized by Ford, you
should be aware that they may not be equivalent to Ford parts in
performance, quality, and durability. If you use replacement parts other
than those recommended by Ford, Ford Motor Company does not
warrant these parts and will not be responsible for any damage they may
cause to your truck.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.

Some states may require a tax on all or a portion of warranty repairs.
Where state law allows, the tax must be paid by you, the owner of the
vehicle.

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Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call the Fleet Customer
Information Center at 1-800-343-5338 or www.fleet.ford.com to
learn whether any adjustment program is applicable to your vehicle.
Please have your vehicle identification number available.

OTHER MANUFACTURERS’ WARRANTIES

The warranty coverage in this booklet deals only with Ford Motor
Company warranties. Some parts of your vehicle are not manufactured
by Ford and are warranted by another manufacturer, including Cummins
diesel engine and Allison transmission. Check with your selling dealer for
information about which of your vehicle’s parts are covered by
warranties from other manufacturers.

The warranty coverage on tires is usually based on tread wear. Because
the tires on your vehicle are warranted by the tire manufacturer and not
by Ford Motor Company or your selling dealer, you should check the tire
warranty or consult an authorized dealer or distributor of the tire
manufacturer.

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3. The New Truck Limited Warranty

LIMITATIONS AND DISCLAIMERS

All of the warranties in this booklet are subject to the following
limitations and disclaimers:

The warranties in this booklet are the only warranties applicable to
your vehicle. There are no other warranties, express or implied,
including, but not limited to, any implied warranties of merchantability
or fitness for a particular purpose. Ford Motor Company does not
assume or authorize anyone to assume for it any other obligation or
liability in connection with your truck or this warranty.

Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.

Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.

As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner Guide and Scheduled Maintenance Guide. Ford recommends
that you maintain copies of all maintenance records and receipts for
review by Ford.

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