Ford F-650 2009, F-750 2009 Warranty

F-650 and F-750 Trucks

2 0 0 9 model year

Warranty

Guide

2 0 0 9 m o d e l y e a r W a r r a n t y G u i d e

Your satisfaction is our #1 goal. If you have questions or concerns about
your vehicle, we suggest you follow these steps:

1. Contact your Sales Representative or Service Advisor at your selling/
servicing dealership.

2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.

In the United States:

Ford Motor Company

Fleet Information Center

16800 Executive Plaza Drive

Dearborn, MI 48126-4207

1-800-343-5338

www.fleet.ford.com

In Caribbean, Central America, Israel and
Sub-Saharan Africa:

Ford Motor Company

Ford Export Operations

Attention: Owner Relations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

In Middle East:

Ford Middle East

Customer Assistance Center

API World Tower

Sheikh Zayed Road

Dubai, United Arab Emirates

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

www.me.ford.com

In Canada:

Customer Relationship Centre

Ford Motor Company

of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5E4

1-800-565-3673 (FORD)

www.ford.ca

In Puerto Rico and Virgin Islands:

Ford International Business

Development, Inc.

Customer Assistance Center

P.O. Box 11957

Caparra Heights Station

San Juan, PR 00922-1957

Telephone: [phone] Ext. 233

Fax: [phone]

E-mail: [e-mail]

www.ford.com.pr

Table of Contents

1. INTRODUCTION 1

IMPORTANT INFORMATION YOU SHOULD KNOW

2.

If You Need Customer Assistance 2

Know When Your Warranty Begins 2

Check Your Vehicle 2

Maintain Your Vehicle Properly 2

Do Warranties Apply in Other Countries? 3

Where to Go for Service 3

If You Need Emergency Service 4

Who Pays for Warranty Repairs? 4

Other Manufacturers’ Warranties 5

3. THE NEW TRUCK LIMITED WARRANTY FOR
YOUR 2009-MODEL TRUCK

Limitations and Disclaimers 6

What Is Covered? 9

What Is Not Covered? 11

4. ROADSIDE SERVICE ASSISTANCE
(United States, Puerto Rico, and U.S. Virgin Islands)

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15

5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 16

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTY 18

What Is Covered? 19

What Is Not Covered? 19

7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 20

8. NOISE EMISSIONS WARRANTY 22

9. FORD EXTENDED SERVICE PLAN 23

10. HOW TO APPLY FOR A DELAYED WARRANTY
START DATE OR IN-TRANSIT MILEAGE
ACCUMULATION EXTENSION 24

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

This booklet explains in detail the warranty coverage that applies to your
2009-model Ford truck. If you bought a previously owned 2009-model
truck, you are eligible for any remaining warranty coverage.

The warranty includes:

• New Truck Limited Warranty (pages 6-14)

• Emissions Defect Warranties which covers your emission control

system (pages 16-21)

• Noise Emissions Warranty (page 22)

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined in Customer
Assistance on the front page of this booklet.

If you require assistance directly from Ford Motor Company, contact the

Fleet Customer Information Center at 1-800-343-5338, or refer to
www.ford.com.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service, whichever occurs first.
Under certain conditions, you may be eligible to request a delayed
warranty start date or intransit mileage accumulation extension. See
page 24 to see if you are eligible and for instructions on how to apply for
this change.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week of the delivery date.

MAINTAIN YOUR VEHICLE PROPERLY

Your vehicle contains an Owner Guide which indicates the scheduled
maintenance required for your vehicle. Proper maintenance guards
against major repair expenses resulting from neglect or inadequate
maintenance, and may help increase the value you receive when you sell
or trade your vehicle.

It is your responsibility to make sure all of the scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications. Failure to perform maintenance as specified in the Owner

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Guide will invalidate warranty coverage on parts affected by the lack of
maintenance. Make sure that receipts for completed maintenance work
are retained with the vehicle.

Your Ford Motor Company dealer has factory-trained technicians who
can perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Truck Limited Warranty and the Emissions Warranty
described in this booklet apply to your vehicle if:

• it was originally purchased through Ford Export Operation dealers or

the Military Sales Program; or

• it was originally sold or leased by Ford Motor Company or one of its

dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.

If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United States,
U.S. Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country for a repair
that is covered under U.S. warranty. If this happens, be sure to save the
paid repair order or invoice. You should present this document to a U.S.
Ford Motor Company dealer for warranty refund consideration. Refer to
www.Ford.com for additional customer assistance reference information.

WHERE TO GO FOR SERVICE

When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that,
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Fleet Customer Information Center at 1-800-343-5338,
or www.ford.com.

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If your vehicle is equipped with:

• a diesel engine manufactured by Caterpillar (including the exhaust
system with catalytic converter),

• a diesel engine manufactured by Cummins, or

• a transmission manufactured by Allison, warranty service on the

engine or transmission may be performed only by Ford dealerships
that are authorized to service these engines or transmissions, or by
other dealerships or distributors authorized by the manufacturer of
the Caterpillar or Cummins diesel engines or Allison transmission.

IF YOU NEED EMERGENCY SERVICE

If you need parts and service information away from your local servicing
dealer’s area, call the Fleet Customer Information Center at
1-800-343-5338. If you have an emergency and Ford, Motorcraft, or
remanufactured parts authorized by Ford Motor Company are not readily
available from a Ford dealer, you may choose to use other parts to get
the repairs done quickly. If you decide to use parts other than Ford or
Motorcraft parts, or remanufactured parts authorized by Ford, you
should be aware that they may not be equivalent to Ford parts in
performance, quality, and durability. If you use replacement parts other
than those recommended by Ford, Ford Motor Company does not
warrant these parts and will not be responsible for any damage they may
cause to your truck.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.

Some states may require a tax on all or a portion of warranty repairs.
Where state law allows, the tax must be paid by you, the owner of the
vehicle.

Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call the Fleet Customer
Information Center at 1-800-343-5338 or www.ford.com to learn

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whether any adjustment program is applicable to your vehicle. Please
have your vehicle identification number available.

OTHER MANUFACTURERS’ WARRANTIES

The warranty coverage in this booklet deals only with Ford Motor
Company warranties. Some parts of your vehicle are not manufactured
by Ford and are warranted by another manufacturer, including Cummins
diesel engine, Caterpillar diesel engine (including the exhaust system
with catalytic converter), and Allison transmission. Check with your
selling dealer for information about which of your vehicle’s parts are
covered by warranties from other manufacturers.

The warranty coverage on tires is usually based on tread wear. Because
the tires on your vehicle are warranted by the tire manufacturer and not
by Ford Motor Company or your selling dealer, you should check the tire
warranty or consult an authorized dealer or distributor of the tire
manufacturer.

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