Ford F-650 2009, F-750 2009 Warranty

F-650 and F-750 Trucks

2 0 0 9 model year

Warranty

Guide

2 0 0 9 m o d e l y e a r W a r r a n t y G u i d e

Your satisfaction is our #1 goal. If you have questions or concerns about
your vehicle, we suggest you follow these steps:

1. Contact your Sales Representative or Service Advisor at your selling/
servicing dealership.

2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.

In the United States:

Ford Motor Company

Fleet Information Center

16800 Executive Plaza Drive

Dearborn, MI 48126-4207

1-800-343-5338

www.fleet.ford.com

In Caribbean, Central America, Israel and
Sub-Saharan Africa:

Ford Motor Company

Ford Export Operations

Attention: Owner Relations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

In Middle East:

Ford Middle East

Customer Assistance Center

API World Tower

Sheikh Zayed Road

Dubai, United Arab Emirates

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

www.me.ford.com

In Canada:

Customer Relationship Centre

Ford Motor Company

of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5E4

1-800-565-3673 (FORD)

www.ford.ca

In Puerto Rico and Virgin Islands:

Ford International Business

Development, Inc.

Customer Assistance Center

P.O. Box 11957

Caparra Heights Station

San Juan, PR 00922-1957

Telephone: [phone] Ext. 233

Fax: [phone]

E-mail: [e-mail]

www.ford.com.pr

Table of Contents

1. INTRODUCTION 1

IMPORTANT INFORMATION YOU SHOULD KNOW

2.

If You Need Customer Assistance 2

Know When Your Warranty Begins 2

Check Your Vehicle 2

Maintain Your Vehicle Properly 2

Do Warranties Apply in Other Countries? 3

Where to Go for Service 3

If You Need Emergency Service 4

Who Pays for Warranty Repairs? 4

Other Manufacturers’ Warranties 5

3. THE NEW TRUCK LIMITED WARRANTY FOR
YOUR 2009-MODEL TRUCK

Limitations and Disclaimers 6

What Is Covered? 9

What Is Not Covered? 11

4. ROADSIDE SERVICE ASSISTANCE
(United States, Puerto Rico, and U.S. Virgin Islands)

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15

5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 16

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTY 18

What Is Covered? 19

What Is Not Covered? 19

7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 20

8. NOISE EMISSIONS WARRANTY 22

9. FORD EXTENDED SERVICE PLAN 23

10. HOW TO APPLY FOR A DELAYED WARRANTY
START DATE OR IN-TRANSIT MILEAGE
ACCUMULATION EXTENSION 24

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

This booklet explains in detail the warranty coverage that applies to your
2009-model Ford truck. If you bought a previously owned 2009-model
truck, you are eligible for any remaining warranty coverage.

The warranty includes:

• New Truck Limited Warranty (pages 6-14)

• Emissions Defect Warranties which covers your emission control

system (pages 16-21)

• Noise Emissions Warranty (page 22)

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined in Customer
Assistance on the front page of this booklet.

If you require assistance directly from Ford Motor Company, contact the

Fleet Customer Information Center at 1-800-343-5338, or refer to
www.ford.com.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service, whichever occurs first.
Under certain conditions, you may be eligible to request a delayed
warranty start date or intransit mileage accumulation extension. See
page 24 to see if you are eligible and for instructions on how to apply for
this change.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week of the delivery date.

MAINTAIN YOUR VEHICLE PROPERLY

Your vehicle contains an Owner Guide which indicates the scheduled
maintenance required for your vehicle. Proper maintenance guards
against major repair expenses resulting from neglect or inadequate
maintenance, and may help increase the value you receive when you sell
or trade your vehicle.

It is your responsibility to make sure all of the scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications. Failure to perform maintenance as specified in the Owner

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Guide will invalidate warranty coverage on parts affected by the lack of
maintenance. Make sure that receipts for completed maintenance work
are retained with the vehicle.

Your Ford Motor Company dealer has factory-trained technicians who
can perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Truck Limited Warranty and the Emissions Warranty
described in this booklet apply to your vehicle if:

• it was originally purchased through Ford Export Operation dealers or

the Military Sales Program; or

• it was originally sold or leased by Ford Motor Company or one of its

dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.

If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United States,
U.S. Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country for a repair
that is covered under U.S. warranty. If this happens, be sure to save the
paid repair order or invoice. You should present this document to a U.S.
Ford Motor Company dealer for warranty refund consideration. Refer to
www.Ford.com for additional customer assistance reference information.

WHERE TO GO FOR SERVICE

When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that,
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Fleet Customer Information Center at 1-800-343-5338,
or www.ford.com.

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If your vehicle is equipped with:

• a diesel engine manufactured by Caterpillar (including the exhaust
system with catalytic converter),

• a diesel engine manufactured by Cummins, or

• a transmission manufactured by Allison, warranty service on the

engine or transmission may be performed only by Ford dealerships
that are authorized to service these engines or transmissions, or by
other dealerships or distributors authorized by the manufacturer of
the Caterpillar or Cummins diesel engines or Allison transmission.

IF YOU NEED EMERGENCY SERVICE

If you need parts and service information away from your local servicing
dealer’s area, call the Fleet Customer Information Center at
1-800-343-5338. If you have an emergency and Ford, Motorcraft, or
remanufactured parts authorized by Ford Motor Company are not readily
available from a Ford dealer, you may choose to use other parts to get
the repairs done quickly. If you decide to use parts other than Ford or
Motorcraft parts, or remanufactured parts authorized by Ford, you
should be aware that they may not be equivalent to Ford parts in
performance, quality, and durability. If you use replacement parts other
than those recommended by Ford, Ford Motor Company does not
warrant these parts and will not be responsible for any damage they may
cause to your truck.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.

Some states may require a tax on all or a portion of warranty repairs.
Where state law allows, the tax must be paid by you, the owner of the
vehicle.

Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call the Fleet Customer
Information Center at 1-800-343-5338 or www.ford.com to learn

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whether any adjustment program is applicable to your vehicle. Please
have your vehicle identification number available.

OTHER MANUFACTURERS’ WARRANTIES

The warranty coverage in this booklet deals only with Ford Motor
Company warranties. Some parts of your vehicle are not manufactured
by Ford and are warranted by another manufacturer, including Cummins
diesel engine, Caterpillar diesel engine (including the exhaust system
with catalytic converter), and Allison transmission. Check with your
selling dealer for information about which of your vehicle’s parts are
covered by warranties from other manufacturers.

The warranty coverage on tires is usually based on tread wear. Because
the tires on your vehicle are warranted by the tire manufacturer and not
by Ford Motor Company or your selling dealer, you should check the tire
warranty or consult an authorized dealer or distributor of the tire
manufacturer.

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3. The New Truck Limited Warranty

LIMITATIONS AND DISCLAIMERS

All of the warranties in this booklet are subject to the following
limitations and disclaimers:

The warranties in this booklet are the only warranties applicable to
your vehicle. There are no other warranties, express or implied,
including, but not limited to, any implied warranties of merchantability
or fitness for a particular purpose. Ford Motor Company does not
assume or authorize anyone to assume for it any other obligation or
liability in connection with your truck or this warranty.

Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.

Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.

As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner Guide and Scheduled Maintenance Guide. Ford recommends
that you maintain copies of all maintenance records and receipts for
review by Ford.

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Ford Motor Company and your dealer are not responsible for any time
or income that you lose, for any inconvenience you might be caused,
for the loss of your transportation, or use of your vehicle, the cost of
rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of
personal or commercial property, the loss of revenue or for any other
incidental or consequential damages you may have.

Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.

You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.

Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.

The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle.

Ford truck dealers will repair, replace, or adjust all parts that are found
to be defective in factory-supplied materials or workmanship, with the
following exceptions:

• Diesel engines manufactured by Cummins

• Diesel engine (including the exhaust system with catalytic converter)

manufactured by Caterpillar

• Allison transmission

• Tires

• Non-Ford components (see page 5 for explanation)

The parts listed above are warranted by their respective manufacturers
and not by Ford Motor Company.

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This chart gives a general summary of your coverage under the New
Truck Limited Warranty. Please refer to the description of warranty
coverage for more specific information.

For each type of coverage, the chart shows two measures:

• months/years in service

• miles driven

The measure that occurs first determines how long your coverage lasts.

For more details on coverage, see:

➡ What Is Covered? (page 9-11)
➡ What Is Not Covered? (pages 11-14)

Warranty Coverage for 2009-Model

F-650/F-750 Truck

(years or miles, whichever occurs first)

COVERAGE

Basic

Corrosion

Emissions Federal

Emissions California

Frame

Noise Emissions

Two

Years

Three
Years

Unlimited Miles

Four

Years

Unlimited Miles

Five

Years

Life of

Truck

100,000 Miles

100,000 Miles

Unlimited Miles

Your truck may have a separate engine warranty coverage provided by
the engine manufacturer. See the information provided to you by the
engine manufacturer.

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WHAT IS COVERED?

The New Truck Limited Warranty coverage is provided by Ford Motor
Company. Your New Truck Limited Warranty gives you specific legal
rights. You may have other rights that vary from state to state.

Under your New Truck Limited Warranty if:

- your Ford vehicle is properly operated and maintained, and

- was taken to a Ford dealership for a warranted repair during the
warranty period, then authorized Ford Motor Company dealers will,
without charge, repair, replace, or adjust all parts on your vehicle that
malfunction or fail during normal use during the Basic Warranty
coverage period due to a manufacturing defect in factory-supplied
materials or workmanship.

This warranty does not mean that each Ford vehicle is defect free.
Defects may be unintentionally introduced into vehicles during the
design and manufacturing processes and such defects could result in the
need for repairs. For this reason, Ford provides the New Truck Limited
Warranty in order to remedy any such defects that result in vehicle part
malfunction or failure during the warranty period.

The remedy under this written warranty, and any implied warranty, is
limited to repair, replacement, or adjustment of defective parts. This
exclusive remedy shall not be deemed to have failed its essential purpose
so long as Ford, through its authorized dealers, is willing and able to
repair, replace, or adjust defective parts in the prescribed manner. Ford’s
liability, if any, shall in no event exceed the cost of correcting
manufacturing defects as herein provided and upon expiration of this
warranty, any such liability shall terminate.

Conditions that are not covered by the New Truck Limited Warranty are
described on pages 11-14. When making warranty repairs on your
vehicle, the dealer will use Ford or Motorcraft parts or remanufactured
or other parts that are authorized by Ford, at the discretion of Ford or
the Ford dealership.

Nothing in this warranty should be construed as requiring defective parts
to be replaced with parts of a different type or design than the original
part, so long as the vehicle functions properly with the replacement part.
Moreover, Ford and its authorized dealers are entitled to a reasonable

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time and a reasonable number of attempts within which to diagnose and
repair any defect covered by this warranty. In certain instances, Ford
may authorize repairs at other than Ford dealer facilities.

Basic Coverage

Basic coverage for the F-650/F-750 truck begins at the warranty start
date and extends for 2 years, regardless of miles driven.

Extended Warranty Coverage Periods Applicable To Certain Parts

Extended Warranty Coverage Periods are available for certain vehicle
parts and conditions. Except as noted below, all of the terms of the New
Truck Limited Warranty apply during these extended coverage periods.

Corrosion Coverage

Corrosion coverage begins at the warranty start date and covers cab
sheet metal panels against corrosion due to a defect in factory-supplied
materials or workmanship.

The coverage period for corrosion depends on the type of damage that
occurs.

There are two types of damage:

• If corrosion causes perforation (holes) in the cab sheet metal panels,
coverage lasts for 3 years, regardless of the miles driven.

• If corrosion does not cause holes and is not the result of usage and/or
environmental conditions coverage lasts for 2 years, regardless of the
miles driven.

For damage caused by airborne material (environmental fallout) where
there is no factory-related defect involved and therefore no warranty our
policy is to cover paint damage due to airborne material for 12 months or
12,000 miles, whichever occurs first.

Frame Coverage

The frame of your F-650/F-750 truck is covered against defects in factory
supplied materials or workmanship. Frame coverage begins at the
warranty start date and extends for 5 years, regardless of miles driven.

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Ford Motor Company does not warrant the diesel engines manufactured
by Caterpillar (including the exhaust system with catalytic converter) or
Cummins, or the transmission manufactured by Allison.

Complete details of the warranty coverage on these diesel engines or
transmissions can be found in the manufacturer’s service policy or
operator’s manual. If this information is not in the truck when you
receive it, you may get a copy at the service center for your diesel
engine or Allison transmission. Your Ford dealer can help you locate the
manufacturer’s service center in your area.

WHAT IS NOT COVERED UNDER THE NEW TRUCK LIMITED
WARRANTY?

Damage Caused by:

• accidents, collision, or objects striking the vehicle

• theft, vandalism, or riot

• fire or explosion

• freezing

• misusing the vehicle such as driving over curbs, overloading, racing or

using the vehicle as a permanent stationary power source

• using contaminated or improper fuel/fluids

• customer-applied chemicals or accidental spills

• driving through water deep enough to cause water to be ingested into

the engine

Note: Warranty coverage will be invalidated or voided on parts affected
by such damage.

Damage Caused by Alteration or Modification:

The New Truck Limited Warranty does not cover damage caused by:

• alterations or modifications of the vehicle, including the body, chassis,
or components, after the vehicle leaves the control of Ford Motor
Company

• tampering with the vehicle, tampering with the emissions systems or
with the other parts that affect these systems (for example, but not
limited to exhaust and intake systems)

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• the installation or use of a non-Ford Motor Company part (other than
a ‘‘certified’’ emissions part) or any part (Ford or non-Ford) designed
for ‘‘offroad use only’’ installed after the vehicle leaves the control of
Ford Motor Company, if the installed part fails or causes a Ford part
to fail. Examples include, but are not limited to lift kits, oversized
tires, roll bars, cellular phones, alarm systems, automatic starting
systems and performance enhancing powertrain components, and
performance ‘‘chips’’.

Damage Caused by Use and/or the Environment

The New Truck Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the elements.
You as the owner are responsible for these items. Some examples
include:

• dings, dents

• cuts, burns, punctures or tears

• road salt

• tree sap, bird and bee droppings

• windstorm, lightning, hail

• earthquake

• freezing, water or flood

• stone chips, scratches (some examples are on paint and glass),

• windshield stress cracks. However limited coverage on windshield

stress cracks will be provided for the first 12 months in service,
regardless of miles driven, even though caused by use and/or exposure
to the elements.

Damage Caused by Improper Maintenance

The New Truck Limited Warranty does not cover damage caused by
failure to maintain the vehicle, improperly maintaining the vehicle, or
using the wrong part, fuel, oil, lubricants, or fluids. See the Owner Guide
for proper ways to maintain the vehicle. Failure to perform maintenance
as specified in the Owner Guide will invalidate or void warranty coverage
on parts affected by the lack of maintenance.

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Maintenance/Wear

The New Truck Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items.
Here are examples:

• replacement of filters, windshield wiper blades, brake linings, clutch
linings, and engine belts and hoses

• wheel alignment and tire balancing (unless required by a warranty
repair)

• adjustments such as wheel balancing, wheel alignment, and headlight
alignment

• adjustments to the mechanical valves, belts, transmission, clutch
systems, and brake systems

• cleaning of fuel, cooling, and brake systems

• addition of fluids such as engine oil and washer fluid

• tightening of nuts, bolts, and fittings

Some maintenance and wear items have limited coverage, as follows:

• wiper blade replacements are not covered beyond 12 months in
service, regardless of miles driven

• brake pad/lining replacements are not covered beyond 12 months or
18,000 miles, whichever occurs first

Other Items and Conditions Not Covered:

• non-Ford parts of your vehicle, for example, parts installed by body
builders or manufacturers other than Ford Motor Company, or damage
to Ford components caused by installation of non-Ford parts other
than ‘‘certified’’ emissions parts

• vehicles that have ever been labeled or branded as ‘‘dismantled,’’
‘‘fire,’’ ‘‘flood,’’ ‘‘rebuilt,’’ ‘‘reconstructed,’’ or ‘‘salvaged;’’ this will void
the New Truck Limited Warranty

• vehicles that have been determined to be a ‘‘total loss’’ by an
insurance company; this will void the New Truck Limited Warranty

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• disconnecting or altering the odometer or allowing the odometer to be
inoperative for an extended period of time with the result that the
actual mileage cannot be determined; this will void the New Truck
Limited Warranty

14

4. Roadside Service Assistance
(United States, Puerto Rico, and U.S. Virgin Islands)

Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program
Ford will cover:

• towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles

• Lockout Assist (doesn’t include home site/dealer site service)

• Jump Start

• 24 hour availability

What Is Not Covered

• Tire Service

• Unloading Cargo

• Home site/dealer site service Lockout Assist

• Recovery (e.g., stuck in mud at a job site)

• Fuel delivery

The Roadside Assistance Program is separate from the New Truck
Limited Warranty, but the Program’s time period runs concurrently with
the Basic Warranty period. Therefore, F-650 and F-750 Trucks are
eligible for Roadside Assistance during the Basic Warranty period
(2 years/unlimited miles).

For emergency roadside assistance, call 1-800-241-3673 (FORD),
24 hours a day, 365 days a year.

Ford will cover towing to the nearest Ford Motor Company dealership
for daily rental units that must be towed because a covered part has
failed during the Basic Warranty period.

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5. Federal requirements for emissions warranties

FEDERAL EMISSIONS DEFECT WARRANTY

Under the Federal Emissions Defect Warranty, Ford warrants to you, the
owner of any 2009-model F-650/F-750 truck with a Ford diesel engine,
that:

• Your truck was designed, built, and equipped to conform, at the time
it was sold, with the emissions regulations of the U.S. Environmental
Protection Agency (EPA).

• Your truck is free from defects in factory-supplied materials and
workmanship that would cause it to fail to conform with applicable
EPA regulations.

• You will not be charged for repair, replacement, or adjustment of
defective emissions-related parts listed in this section.

WHAT IS COVERED?

Trucks with Ford diesel engines are provided Federal Emissions Defect
Warranty for 5 years or 100,000 miles, whichever occurs first. The
following is a general list of components that are covered by the Federal
Emissions Defect Warranty. If you would like more detailed information
concerning specific parts covered by this warranty, ask your dealer.

For trucks with Ford diesel engines, the warranty covers:

• Charge air cooler

• Electronic engine control sensors and switches

• Electronic Engine Control Unit (ECU)

• Fuel injection system

• Fuel injector driver module

• Fuel pump

• Intake manifold

• Malfunction Indicator Light (MIL) system

• Oil filler cap

• Supercharger Assembly

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• Turbocharger assembly

• Emissions-related bulbs, hoses, clamps, belts, tubes, gaskets, seals,

brackets, connectors, and wiring harnesses used in the above systems

Some of the covered parts may require scheduled maintenance. These
parts are warranted until the time they are first scheduled to be
replaced, according to the schedule in the Owner Guide.

WHAT IS NOT COVERED?

Ford may deny you warranty coverage if your vehicle or a part has failed
because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?, pages
11-14.

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6. California requirements for emissions warranty

YOUR WARRANTY RIGHTS AND OBLIGATIONS

The California Air Resources Board and Ford are pleased to explain the
emission control system warranty on your 2009-model vehicle. In
California, new motor vehicles must be designed, built, and equipped to
meet the State’s stringent anti-smog standards. Ford must warrant the
emission control system on your vehicle for the periods of time listed
below, provided there has been no abuse, neglect, or improper
maintenance of your vehicle.

Your emission control system may include parts such as the carburetor
or fuel injection system, the ignition system, catalytic converter, and
engine computer. Also included may be hoses, belts, connectors, and
other emission-related assemblies.

Where a warrantable condition exists, Ford will repair your vehicle at no
cost to you including diagnosis, parts, and labor.

MANUFACTURER’S WARRANTY COVERAGE

For five years or 100,000 miles (Ford diesel powered engines and
vehicles), whichever first occurs:

If an emissions-related part on your vehicle is defective, the part will be
repaired or replaced by Ford. This is your emission control system
Defects Warranty.

OWNER’S WARRANTY RESPONSIBILITIES

As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your owner’s manual. Ford recommends
that you retain all receipts covering maintenance on your vehicle, but
Ford cannot deny warranty coverage solely for the lack of receipts or for
your failure to ensure the performance of all scheduled maintenance.

You are responsible for presenting your vehicle to a Ford dealer as soon
as a problem exists. The warranty repairs should be completed in a
reasonable amount of time, not to exceed 30 days.

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As the vehicle owner, you should also be aware that Ford may deny you
warranty coverage if your vehicle or a part has failed due to abuse,
neglect, improper maintenance, or unapproved modifications.

If you have questions regarding your warranty rights and responsibilities,
or if you want to report what you believe to be violations of the terms of
this warranty, you may contact the Fleet Customer Relationship Center
at 1-800-343-5338 or contact:

State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, California 91731-2990

WHAT IS COVERED?

For trucks with Ford diesel engines, the warranty covers, but is not
limited to:

• Charge air cooler

• Electronic engine control sensors and switches

• Electronic Engine Control Unit (ECU)

• Fuel injection system

• Fuel injector driver module

• Fuel pump

• Intake manifold

• Malfunction Indicator Light (MIL) system

• Oil filler cap

• Supercharger Assembly

• Turbocharger assembly

• Emissions-related bulbs, hoses, clamps, belts, tubes, gaskets, seals,

brackets, connectors, and wiring harnesses used in the above systems

WHAT IS NOT COVERED?

Any items that are not covered under Ford’s New Truck Limited
Warranty are also not covered under the emissions warranties. (See
What Is Not Covered?, pages 11-14.)

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7. Additional information about your emissions
warranty coverage, under federal and
California requirements

HOW DO I GET SERVICE?

To get service under your emissions warranties, take your vehicle to an
authorized Ford Motor Company dealer as soon as possible.

HOW DO I HANDLE EMERGENCY REPAIRS?

If your truck needs an emergency repair on emissions-related parts, and
an authorized Ford Motor Company dealer is not available — so that you
must have covered repairs made by someone other than a Ford Motor
Company dealer — your Ford dealer will reimburse you for the cost of
repairs including diagnosis. Be sure to obtain: (a) the parts that are
replaced; and (b) a receipt for the work. Take the parts and receipt to
your dealer, who will determine if the repair is covered under warranty.

You should follow the same procedure if a warranted part is not available
at your Ford dealer within 30 days from the time you first bring your
vehicle to your dealer for repairs, and you must go elsewhere for repairs.
Any repair not completed within 30 days also constitutes an emergency,
and any equivalent replacement part may be used in an emergency
situation. Ford will reimburse you for the repair expenses, not to exceed
(a) the manufacturer’s suggested retail price for all warranted parts that
are replaced; and (b) the labor charges (based on the manufacturer’s
recommended time allowance for the warranty repair and the
geographically appropriate hourly labor rate).

WHAT REPLACEMENT PARTS SHOULD I USE?

Ford recommends that you use genuine Ford replacement parts.
However, when you are having non-warranty work done on your vehicle,
you may choose to use non-Ford parts.

If you decide to use non-Ford parts, be sure they are equivalent to Ford
parts in performance, quality, and durability. If you use replacement
parts that are not equivalent to Ford parts, your truck’s emissions
control systems may not work as effectively and you may jeopardize your
emissions warranty coverage.

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For trucks within the warranty period, Ford will repair at no cost to the
owner, under the Federal Emissions Warranty, covered emission failures
caused by properly installed Ford parts or non-Ford parts that have been
‘‘certified’’ by the U.S. Environmental Protection Agency (EPA). Ford is
not responsible for the cost of repairing any emission failures caused by
non-Ford parts that have not been ‘‘certified’’ by the EPA.

NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement,
or repair of emissions control devices or systems, the cost of which is
not covered by the warranties, can be performed by any automotive
establishment or individual using non-Ford parts.

PROPER MAINTENANCE PRESERVES YOUR WARRANTY

If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage.

To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and using
your vehicle. You will find these instructions in your Owner Guide and
Service Guide. Be sure to save your service receipts and to keep
accurate records of all maintenance work.

If you are not satisfied with the handling of a warranty matter, see
Customer Assistance address on the inside front cover of this guide or
call the Fleet Customer Relationship Center at 1-800-343-5338.

If you need more information about getting service under the Federal
Emissions Defect Warranty, or if you want to report what you believe to
be violations of the terms of this warranty, you may contact:

Manager, Certification and Compliance Division (6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, D.C. 20460

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8. Noise emissions warranty

YOUR NOISE EMISSIONS WARRANTY

Ford Motor Company warrants to the first person who purchases this
vehicle for purposes other than resale and to each subsequent purchaser
that this vehicle, as manufactured by Ford Motor Company, was
designed, built and equipped to conform at the time it left Ford Motor
Company’s control with all applicable U.S. EPA Noise Control
Regulations.

This warranty covers this vehicle as designed, built, and equipped by
Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle manufactured by Ford Motor
Company. Defects in design, assembly or in any part, component or
system of the vehicle as manufactured by Ford Motor Company, which,
at the time it left Ford Motor Company’s control, caused noise emissions
to exceed Federal standards, are covered by this warranty for the life of
the vehicle.

The Noise Emissions Warranty obligations do not apply to:

• Loss of time, inconvenience, loss of use of the vehicle, commercial loss
or other consequential damages;

• Any vehicle which is not covered by the U.S. EPA Medium and Heavy
Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B).
Among the noncovered vehicles are those lacking a partially or fully
enclosed operator’s compartment, such as basic or stripped chassis,
those having a gross vehicle weight rating of 10,000 lbs. or less and
those sold outside the United States and U.S. Territories.

To the extent permitted by law, THIS WARRANTY IS EXPRESSLY
INSTEAD of any express or implied warranty, condition, or guarantee,
agreement or representation, by any person with respect to
conformity of this vehicle with U.S. EPA Noise Control Regulations,
including ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS.

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9. Ford Extended Service Plan

You can get more protection for your new truck by purchasing a Ford
Extended Service Plan (Ford ESP). Ford ESP is the only service
contract backed by Ford Motor Company. It provides protection against
repair costs after your New Truck Limited Warranty expires.

You may purchase Ford ESP from any Ford Motor Company dealer. Ford
ESP plans include PowertrainCARE covering 29 critical components and
BaseCARE which covers 84 major components. Ford ESP also offers

6.0L, 6.4L & 7.3L Power Stroke Engine only coverage. Coverage’s range
from 100,000 miles to 200,000 miles in increments of 3 to 7 years. In
addition, Ford ESP offers a Cab and Chassis BaseCARE plan (which
excludes engine and transmission coverage) for 5 years and 200,000
miles. Each plan is tailored to fit your own driving needs.

When you purchase Ford ESP, you receive peace-of-mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 Ford Motor Company dealers.

NOTE: Repairs performed outside the United States, Canada, Guam or
Puerto Rico are not eligible for Ford ESP coverage.

This information is subject to change. Ask your dealer for complete
details about Ford ESP coverage.

23

10. How to apply for a delayed warranty start
date or in-transit mileage accumulation
extension

You may be eligible to request a delayed warranty start date and/or
in-transit mileage accumulation extension if:

• you purchased your truck from someone who is not a Ford dealer,
such as a body company (i.e., bus body manufacturer, crane and
special equipment company, etc.); or

• the truck was not put into service immediately after you purchased it
because it was delivered to a firm to have a special body or special
equipment installed; or

• your new truck was driven (not transported) from the assembly plant
to the dealer or to a body company and then to the dealer or other
locations.

If one of these conditions applies to you, work with your Ford dealer to
establish the correct warranty start date or in-transit mileage
accumulation extension for your new truck. You will need your sales
invoice and/or state registration that shows the date that your specially
equipped truck was delivered to you.

DELAYED WARRANTY START DATE

After your Ford dealer helps you establish your warranty start date,
complete the form, ‘‘Notification of Delayed Delivery Date or In-transit
Mileage Accumulation,’’ located in the back of this booklet. Your Ford
dealer also will help you complete the ‘‘Reason for Delay of Warranty
Start Date’’ section of the form. When this section is completed, submit
immediately to Ford Motor Company with the supporting documentation.

Failure to request a delayed warranty start date may reduce the
period of effective warranty coverage.

MILEAGE ACCUMULATION EXTENSION

After your Ford dealer helps you establish the in-transit mileage
accumulation extension, you should complete the form, ‘‘Notification of
Delayed Delivery Date or In-transit Mileage Accumulation,’’ located in the
back of this booklet. Your Ford dealer will help you complete the
‘‘Reason for In-transit Mileage Accumulation’’ section of the form. When

24

this section of the form is complete, DO NOT submit to Ford Motor
Company. Present the copy to the dealer if a repair is required beyond
warranty, but within the mileage extension period.

Failure to request an in-transit mileage accumulation extension
may reduce the period of effective warranty coverage.

Important: If both conditions (delayed warranty start date and
in-transit mileage accumulation) exist, one copy must be mailed
to Ford Motor Company to change the warranty start date.You
should keep a copy to present to the dealer if a repair is required
beyond warranty, but within the mileage extension period.

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DATE ___________________

MAIL TO:

FORD MOTOR COMPANY

FORD CUSTOMER SERVICE DIVISION

P.O. BOX 1597

DEARBORN, MICHIGAN 48121

___________________________________

___________________________________

___________________________________

___________________________________

Reason for In-transit Mileage Accumulation

Please attach documents to support

accumulated mileage.

___________________________________

NOTIFICATION OF DELAYED DELIVERY DATE OR IN-TRANSIT MILEAGE ACCUMULATION

26

This form is to be used to notify Ford Motor Company of a delayed warranty start date or to report an in-transit mileage accumulation on a vehicle driven

(not transported) from the assembly plant to a body builder or to the receiving location.

VEHICLE IDENTIFICATION NUMBER

NAME AND ADDRESS OF RETAIL BUYER

Last Name Only

Initial

Second

First

Initial

Street Address

City or Town State ZIP Code

(No Tenths)

Mileage at Time of Delivery

Reason for Delay of Warranty Start Date

Warranty

_________________________________________________________________

Retail Buyer’s Signature

____________________________________________

Please attach documents to support revised warranty

start date. (For example: a copy of the new vehicle

sales invoice or state registration.)

Date Requested

Month Day Year

(No Tenths)

Mileage at Time of Request

____________________________________________

____________________________________________

____________________________________________

Ford Motor Company. When a repair is required beyond warranty

but within the mileage extension period, provide a copy of this form

and supporting documents to the Ford dealer performing the repair.

NOTE: When this section of the form is completed, DO NOT submit to

____________________________________________

to Ford Motor Company with supporting documentation attached.

NOTE: When this section of the form is completed, submit IMMEDIATELY

w w w . o w n e r c o n n e c t i o n . c o m

Designed with Ford owners in mind, this site features
updated information on vehicle service, special offers
and Ford-sponsored events in your community.

March 2008
First Printing
Warranty Guide

9C4J 19T201 AA

Ford
Litho in USA