Ford F-650 2004, F-750 2004 Warranty

CUSTOMER ASSIST ANCE

Your satisfaction is our #1 goal. If you have questions or concerns about your vehicle, we
suggest you follow these steps:

1. Contact your Sales Representative or Service Advisor at your selling/
servicing dealership.

2. If the inquiry or concern remains unresolved, contact the Sales Manager or
Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level, please
contact the Ford Customer Relationship Center.

In the United States:

Ford Motor Company

Customer Relationship Center

16800 Executive Plaza Drive

P.O. Box 6248

Dearborn, MI 48126

1-800-392-3673 (FORD)

TDD for the hearing impaired:

1-800-232-5952

Ford Motor Company of Canada, Limited

Customer Relationship Centre

P.O. Box 2000

Oakville, Ontario L6J 5E4

1-800-565-3673 (FORD)

In Canada:

In the Caribbean, Central America, Israel
and Sub-Saharan Africa:

Ford Motor Company

Worldwide Market Operations

Attention: Owner Relations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park,MI 48101

Telephone: [phone]

Fax:[phone]

E-mail: [e-mail]

Ford International Business Development,Inc.

Customer Assistance Center

P.O. Box 11957

Caparra Heights Station

San Juan, PR 00922-1957

Telephone: [phone] Ext. 233

Fax:[phone]

E-mail: [e-mail]

Ford Middle East & North Africa

Customer Assistance Center

API W orld T o wer, 17th Floor

Sheikh Zayed Road

Dubai, United Arab Emirates

Telephone: [phone]

Fax:[phone]

E-mail: [e-mail]

In the Middle East and North Africa:

In Puerto Rico and the Virgin Islands:

Table of Contents

1. INTRODUCTION 1

2. IMPORTANT INFORMATION YOU SHOULD KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Do Warranties Apply in Other Countries? 3
Where to Go for Service 3
If You Need Emergency Service 4
Who Pays for Warranty Repairs? 4
Other Manufacturers’Warranties 4

3. THE NEW TRUCK LIMITED WARRANTY FOR YOUR
2004-MODEL TRUCK 5

What Is Covered? 8
What Is Not Covered? 9

4. ROADSIDE SERVICE ASSISTANCE
(United States, Puerto Rico, and U.S. Virgin Islands) 12

5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 13

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTY 15

What Is Covered? 17
What Is Not Covered? 17

7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 18

8. NOISE EMISSIONS WARRANTY 21

9. FORD EXTENDED SERVICE PLAN 22

10. HOW TO APPLY FOR A DELAYED WARRANTY
START DATE OR IN-TRANSIT MILEAGE
ACCUMULATION EXTENSION 23

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting one of
our quality products. Our commitment to you and your vehicle begins with
quality protection and service.

This booklet explains in detail the warranty coverage that applies to your
2004-model Ford truck. If you bought a previously owned 2004-model truck,
you are eligible for any remaining warranty coverage.

The warranty includes:

• New Truck Limited Warranty (pages 5-11)

• Emissions Defect Warranty

which covers your emission control system (pages 13-20)

• Noise Emissions Warranty (page 21)

Ford Motor Vehicle Assurance Company (a subsidiary of Ford Motor Company,
The American Road, Dearborn, MI 48121) provides the New Vehicle Limited

Warranty (pages 5-11), except that Ford Motor Company provides the New
Vehicle Limited Warranty in Alaska, Illinois, Louisiana, Minnesota, Montana,

New Hampshire, New Jersey, New York, South Dakota, Vermont, Virginia,
Washington, West Virginia, Wisconsin. This list is accurate as of the publishing
date of this guide.

If you are interested in verifying the warranty provider for your vehicle, please
call the Fleet Customer Information Center at 1-800-343-5338. Where it is
the warranty provider, Ford Motor Vehicle Assurance Company will use Ford
Motor Company as its agent. The warranty coverage you receive in your dealer’s
handling of any warranty-covered repair will be the same regardless of the
warranty provider.

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined in Customer
Assistance on the front page of this booklet.

If you require assistance directly from Ford Motor Company, contact the Fleet
Customer Information Center at 1-800-343-5338, or refer to www.ford.com.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new vehicle
or the day it is first put into service, whichever occurs first. Under certain
conditions, you may be eligible to request a delayed warranty start date or in­transit mileage accumulation extension. See page 23 to see if you are eligible
and for instructions on how to apply for this change.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the dealership, and we
usually correct any damage to paint, sheet metal, upholstery, or other appearance
items. But occasionally something may slip past us, and a customer may find that
a vehicle was damaged before he or she took delivery . If you see any damage when
you receive y our v ehicle, notify your dealership within one week of the delivery date.

MAINTAIN YOUR VEHICLE PROPERLY

Your vehicle contains an Owner Guide which indicates the scheduled maintenance
required for your vehicle. Proper maintenance guards against major repair
expenses resulting from neglect or inadequate maintenance, and may help
increase the value you receive when you sell or trade your vehicle.

It is your responsibility to make sure all of the scheduled maintenance is
performed and that the materials used meet Ford engineering specifications.
Failure to perform maintenance as specified in the Owner Guide will invalidate
warranty coverage on parts affected by the lack of maintenance. Make sure that
receipts for completed maintenance work are retained with the vehicle.

Your Ford Motor Company dealer has factory-trained technicians who can perform
the required maintenance using genuine Ford parts. The dealership looks forward to

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meeting your every service need to maximize your satisfaction with your vehicle.

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Vehicle Limited W arranty and the Emissions W arranty described in
this booklet apply to your vehicle if:

• it was originally purchased through Ford Worldwide Direct Marketing
Operations dealers or the Military Sales Program; or

• it was originally sold or leased by Ford Motor Company or one of its dealers
in the United States or U.S. Federalized Territories, and

it was originally
registered/licensed and operated in the United States, U.S. Federalized
Territories, or Canada.

If you meet either of these two requirements, you do have warranty coverage
when you travel with this vehicle outside the United States, U.S. Federalized
Territories, or Canada. In some cases, howev er, you may hav e to pay the servicing
Ford dealer in a foreign country for a repair that is co vered under U.S. warranty. If
this happens, be sure to save the paid repair order or inv oice. You should present
this document to a U.S. Ford Motor Company dealer for warranty refund
consideration. Refer to www.Ford.com for additional customer assistance
reference information.

WHERE TO GO FOR SERVICE

When you need warranty repairs, your selling dealer would like you to return to
it for that service, but you may also take your vehicle to another Ford Motor
Company dealership authorized for warranty repairs. Certain warranty repairs
require special training though, so not all dealers are authorized to perform all
warranty repairs. That means that, depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership cannot
assist you, then contact the Fleet Customer Information Center at
1-800-343-5338, or www.ford.com.

If your vehicle is equipped with:

• a diesel engine manufactured by Caterpillar, Cummins, or

• a transmission manufactured by Allison,

warranty service on the engine or transmission may be performed only by Ford
dealerships that are authorized to service these engines or transmissions, or by
other dealerships or distributors authorized by the manufacturer of the
Caterpillar or Cummins diesel engines or Allison transmission.

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IF YOU NEED EMERGENCY SERVICE

If you need parts and service information away from your local servicing dealer’s
area, call the Fleet Customer Information Center at 1-800-343-5338. If you
have an emergency and F ord, Motorcraft, or remanufactured parts authorized by
Ford Motor Compan y are not readily available from a F ord dealer, you may choose
to use other parts to get the repairs done quickly. If you decide to use parts other
than Ford or Motorcraft parts, or remanufactured parts authorized by Ford or
Ford Motor Vehicle Assurance Company, you should be aware that they may not
be equivalent to Ford parts in performance, quality, and durability. If you use
replacement parts other than those recommended by Ford Motor Company,
neither Ford Motor Compan y nor Ford Motor Vehicle Assurance Company w arrants
these parts and will not be responsible for any damage they may cause to your
truck.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for co v ered warranty repairs made during the warranty
periods for Basic, Corrosion, or Frame Coverage.

Some states may require a tax on all or a portion of warranty repairs. Where
state law allows, the tax must be paid by you, the owner of the vehicle.

Sometimes Ford may offer a special adjustment program to pay all or part of the
cost of certain repairs beyond the terms of the applicable warranty. Check with
your dealer or call the

Fleet Customer Information Center at 1-800-343-5338

or www.ford.com to learn whether any adjustment program is applicable to your

vehicle. Please have your vehicle identification number available.

OTHER MANUFACTURERS’WARRANTIES

The warranty coverage in this booklet deals only with Ford Motor Company or
Ford Motor Vehicle Assurance Company warranties. Some parts of your vehicle
are not manufactured by Ford and are warranted by another manufacturer
(including Caterpillar and Cummins diesel engines and Allison transmissions).
Check with your selling dealer for information about which of your vehicle’s
parts are covered by warranties from other manufacturers.

The warranty coverage on tires is usually based on tread wear. Because the tires
on your vehicle are warranted by the tire manufacturer and not by Ford Motor
Company or Ford Motor Vehicle Assurance Company or your selling dealer, you
should check the tire warranty or consult an authorized dealer or distributor of
the tire manufacturer.

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3. The new truck limited warranty for your
2004-model truck

THE NEW TRUCK LIMITED WARRANTY

The New Truck Limited Warranty on your 2004-model F-650/F-750 truck
gives you three kinds of warranty:

• Basic Coverage

• Corrosion Coverage

• Frame Coverage

Ford truck dealers will repair, replace, or adjust all parts that are found to be
defective in factory-supplied materials or workmanship, with the following
exceptions:

• Diesel engines (manufactured by Caterpillar or Cummins)

• Allison transmissions

• Tires

• Non-Ford components (see page 4 for explanation)

The parts listed above are warranted by their respective manufacturers and not
by Ford Motor Company or Ford Motor Vehicle Assurance Company.

Defects covered by this warranty must occur during the warranty coverage
periods under normal use of the truck in the United States, Canada, or U.S.
Federalized Territories.

When making warranty repairs, the dealer will use Ford or Motorcraft parts or
remanufactured parts that are authorized by Ford Motor Company.

Damage or other items that are not covered by the New Truck Limited Warranty
are described on pages 9-11.

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6

YOUR LEGAL RIGHTS UNDER THE
NEW TRUCK LIMITED WARRANTY

Your New T ruck Limited W arranty gives you specific legal rights. You may
also have other rights that vary from state to state.

The New T ruck Limited W arranty is the only warranty applicable to your
vehicle. Except as specifically provided in the New T ruck Limited W arranty,
there are no other warranties, express or implied, including, but not limited to,
any implied warranties of merchantability or fitness for a particular purpose.
Neither Ford Motor Company nor Ford Motor Vehicle Assurance Company
assumes or authorizes anyone to assume for it any other obligation or liability
in connection with your truck or this warranty.

Ford Motor Company, Ford Motor Vehicle Assurance Company and your
dealer are not responsible for any time that you lose, for any inconvenience
you might be caused, for the loss of your transportation, or for any other
incidental or consequential damages you may have.

NOTE:This information about the limitations on incidental and
consequential damages under the New T ruck Limited W arranty also applies
to the Emissions Defect Warranty and the Noise Emissions Warranty that
are described on pages 13-21.

This chart gives a general summary of your coverage under the New Truck
Limited Warranty. Please refer to the description of warranty coverage for more
specific information.

For each type of coverage, the chart shows two measures:

• months/years in service

• miles driven

The measure that occurs first determines how long your coverage lasts.

For more details on coverage, see:

What Is Covered? (page 8)

What Is Not Covered? (pages 9-11)

Warranty Coverage for 2004-Model

F-650/F-750 Truck

(years or miles, whichever occurs first)

COVERAGE

Basic

Corrosion

Emissions – Federal

Emissions – California

Frame

Two

Years

Three

Years

Unlimited Miles

Four

Years

Unlimited Miles

Five

Years

Life of

Truck

100,000 Miles

100,000 Miles

Unlimited Miles

Noise Emissions

Your truck may have a separate engine warranty coverage provided by the engine
manufacturer. See the information provided to you by the engine manufacturer.

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8

WHAT IS COVERED?

Basic Coverage

Basic coverage for the F-650/F-750 truck begins at the warranty start date and
extends for 2 years, regardless of miles driven.

Corrosion Coverage

Corrosion coverage begins at the warranty start date and covers cab sheet metal
panels against corrosion due to a defect in factory-supplied materials or
workmanship.

The coverage period for corrosion depends on the type of damage that occurs.
There are two types of damage:

• If corrosion causes perforation (holes) in the cab sheet metal panels, coverage
lasts for 3 years, regardless of the miles driven.

• If corrosion does not cause holes — and is not the result of usage and/or
environmental conditions — coverage lasts for 2 years, regardless of the
miles driven.

For damage caused by airborne material (environmental fallout) — where there
is no factory-related defect involved and therefore no warranty — our policy is
to cover paint damage due to airborne material for 12 months or 12,000 miles,
whichever occurs first.

Frame Coverage

The frame of your F-650/F-750 truck is covered against defects in factory­supplied materials or workmanship. Frame coverage begins at the warranty start
date and extends for 5 years, regardless of miles driven.

Neither Ford Motor Company nor Ford Motor Vehicle Assurance Company
warrants the diesel engines manufactured by Caterpillar or Cummins or
the transmission manufactured by Allison.

Complete details of the warranty coverage on these diesel engines or
transmissions can be found in the manufacturer’s service policy or operator’s
manual. If this information is not in the truck when you receive it, you may get a
copy at the service center for your diesel engine or Allison transmission. Your
Ford dealer can help you locate the manufacturer’s service center in your area.