Ford Explorer 2020 Owner’s Manual

2020 EXPLORER Owner’s Manual

owner.ford.com

ford.ca

March 2019

First Printing

Litho in U.S.A.

LL2J 19A321 AA

The information contained in this publication was correct at the time of going to print. In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted.

Part Number: 201902 20190225185033

California Proposition 65

WARNING: Operating, servicing and

maintaining a passenger vehicle or off-highway motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.

WARNING: Battery posts, terminals and related accessories contain lead and lead compounds, chemicals known to the State of California to cause cancer and reproductive harm.

Wash your hands after handling.

Introduction

About This Manual ..........................................9

Symbols Glossary ............................................9

Data Recording .................................................11

Perchlorate .......................................................15

Ford Credit ........................................................15

Replacement Parts Recommendation

...........................................................................16

Special Notices ...............................................16

Mobile Communications Equipment

............................................................................17

Export Unique Options ................................18

Environment

Protecting the Environment .......................19

At a Glance

At a Glance - ST ............................................20

Instrument Panel ............................................21

Child Safety

General Information .....................................23

Installing Child Restraints ..........................25

Booster Seats .................................................32

Child Restraint Positioning ........................34

Child Safety Locks ........................................36

Seatbelts

Principle of Operation .................................38

Fastening the Seatbelts .............................39

Seatbelt Height Adjustment ......................41

Seatbelt Warning Lamp and Indicator

Chime .............................................................41

Seatbelt Reminder ........................................42

Child Restraint and Seatbelt

Maintenance ...............................................43

Seatbelt Extension .......................................44

Personal Safety System™

Personal Safety System™ .........................45

Supplementary Restraints

System

Principle of Operation .................................46

Driver and Passenger Airbags ...................47

Front Passenger Sensing System ...........48

Side Airbags ....................................................50

Driver and Passenger Knee Airbags ........51

Safety Canopy™ .............................................51

Crash Sensors and Airbag Indicator .......53

Airbag Disposal ..............................................54

Pedestrian Protection

Pedestrian Alert System .............................55

911 Assist

About 911 Assist .............................................56

Emergency Call Requirements ................56

Emergency Call Limitations .......................57

Keys and Remote Controls

Principle of Operation .................................58

General Information on Radio

Frequencies .................................................58

Remote Control .............................................59

Replacing a Lost Key or Remote Control

..........................................................................64

MyKey™

Principle of Operation .................................65

Creating a MyKey ..........................................66

Clearing All MyKeys ......................................67

Checking MyKey System Status ..............67

Using MyKey With Remote Start

Systems ........................................................68

MyKey – Troubleshooting ..........................68

Doors and Locks

Locking and Unlocking ................................70

Keyless Entry ...................................................73

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Liftgate

Power Liftgate .................................................75

Security

Passive Anti-Theft System ........................79

Anti-Theft Alarm ...........................................79

Steering Wheel

Adjusting the Steering Wheel - Vehicles

With: Manual Adjustable Steering

Column ..........................................................81

Adjusting the Steering Wheel - Vehicles

With: Power Adjustable Steering

Column ..........................................................81

Audio Control ..................................................83

Voice Control ..................................................83

Cruise Control - Vehicles With: Adaptive

Cruise Control With Lane Centering

..........................................................................83

Cruise Control - Vehicles With: Adaptive

Cruise Control With Stop and Go .......84

Cruise Control - Vehicles With: Cruise

Control ..........................................................84

Information Display Control .....................84

Heated Steering Wheel ..............................84

Horn ...................................................................85

Wipers and Washers

Windshield Wipers .......................................86

Autowipers ......................................................86

Windshield Washers ....................................87

Rear Window Wiper and Washers .........88

Lighting

General Information ....................................89

Lighting Control .............................................89

Autolamps .......................................................90

Instrument Lighting Dimmer ....................90

Headlamp Exit Delay ...................................90

Daytime Running Lamps - Vehicles With:

Configurable Daytime Running Lamps

...........................................................................91

Daytime Running Lamps - Vehicles With:

Daytime Running Lamps (DRL) ...........91

Front Fog Lamps ............................................91

Adaptive Headlamps ...................................92

Direction Indicators ......................................92

Interior Lamps ................................................93

Ambient Lighting - Vehicles With: 8 Inch

Information and Entertainment Display

Screen ...........................................................94

Ambient Lighting - Vehicles With: 10.1

Inch Information and Entertainment

Display Screen ...........................................94

Automatic High Beam Control

About Automatic High Beam Control

..........................................................................96

Switching Automatic High Beam Control

On and Off ..................................................96

Automatic High Beam Control Indicators

...........................................................................97

Overriding Automatic High Beam Control

...........................................................................97

Windows and Mirrors

Power Windows ............................................98

Global Opening .............................................99

Exterior Mirrors ...............................................99

Interior Mirror ..................................................101

Sun Visors .......................................................101

Moonroof .........................................................101

Instrument Cluster

Gauges ............................................................104

Warning Lamps and Indicators ..............107

Audible Warnings and Indicators .............111

Information Displays

General Information ....................................112

Personalized Settings ..................................117

Information Messages ................................119

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Table of Contents

Climate Control

Automatic Climate Control ......................134

Hints on Controlling the Interior Climate

.........................................................................136

Rear Passenger Climate Controls ..........137

Heated Windshield .....................................138

Heated Rear Window .................................139

Heated Exterior Mirrors ..............................139

Remote Start .................................................139

Interior Air Quality

About the Cabin Air Filter .........................140

Locating the Cabin Air Filter ....................140

Changing the Cabin Air Filter ..................140

Seats

Sitting in the Correct Position ..................141

Head Restraints .............................................141

Manual Seats ................................................144

Power Seats ..................................................145

Memory Function .........................................147

Rear Seats ......................................................149

Heated Seats ................................................154

Climate Controlled Seats .........................155

Garage Door Opener

Universal Garage Door Opener ...............157

Auxiliary Power Points

Auxiliary Power Points ...............................162

Wireless Accessory Charging ..................163

Storage Compartments

Cup Holders ...................................................166

Center Console .............................................166

Overhead Console ......................................166

Starting and Stopping the

Engine

General Information ...................................167

Keyless Starting ............................................167

Starting a Gasoline Engine ......................168

Engine Block Heater .....................................171

Unique Driving Characteristics

Auto-Start-Stop ...........................................173

Hybrid Vehicle Operation ..........................175

Hybrid Vehicle Frequently Asked

Questions ....................................................177

Fuel and Refueling

Safety Precautions ......................................179

Fuel Quality - E85 ........................................179

Fuel Quality - Gasoline ...............................181

Fuel Filler Funnel Location ........................181

Running Out of Fuel ....................................181

Refueling - Excluding: Hybrid Electric

Vehicle (HEV) ...........................................183

Refueling - Hybrid Electric Vehicle (HEV)

........................................................................186

Fuel Consumption ......................................188

Engine Emission Control

Emission Law ................................................190

Catalytic Converter ......................................191

High Voltage Battery

General Information ...................................194

Transmission

Automatic Transmission ..........................195

Four-Wheel Drive

Principle of Operation ..............................200

Using Four-Wheel Drive ..........................200

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Table of Contents

Brakes

General Information ..................................206

Hints on Driving With Anti-Lock Brakes

.......................................................................206

Electric Parking Brake ...............................207

Hill Start Assist ...........................................208

Auto Hold ......................................................209

Reverse Braking Assist

About Reverse Braking Assist ..................211

Reverse Braking Assist Precautions .......211

Switching Reverse Braking Assist On and

Off ..................................................................212

Overriding Reverse Braking Assist .........212

Reverse Braking Assist Indicators ..........212

Reverse Braking Assist –

Troubleshooting .......................................212

Traction Control

Principle of Operation ................................214

Using Traction Control ...............................214

Stability Control

Principle of Operation ................................215

Using Stability Control ...............................216

Hill Descent Control

About Hill Descent Control ......................218

Switching Hill Descent Control On and

Off .................................................................218

Setting the Hill Descent Speed ..............218

Hill Descent Control Indicator .................219

Parking Aids

Principle of Operation ...............................220

Rear Parking Aid ..........................................220

Front Parking Aid .........................................222

Side Sensing System .................................224

Active Park Assist .......................................226

Rear View Camera ......................................228

360 Degree Camera ...................................231

Cruise Control

About Cruise Control .................................234

Switching Cruise Control On and Off

........................................................................234

Setting the Cruise Control Speed .........234

Canceling the Set Speed .........................235

Resuming the Set Speed .........................235

Cruise Control Indicators .........................235

Adaptive Cruise Control

About Adaptive Cruise Control With Stop

and Go ........................................................236

About Adaptive Cruise Control With Lane

Centering ...................................................236

About Intelligent Adaptive Cruise Control

........................................................................236

Adaptive Cruise Control Precautions -

Vehicles With: Adaptive Cruise Control

With Lane Centering .............................236

Adaptive Cruise Control Precautions -

Vehicles With: Adaptive Cruise Control

With Stop and Go ...................................236

Adaptive Cruise Control Limitations -

Vehicles With: Adaptive Cruise Control

With Lane Centering ..............................237

Adaptive Cruise Control Limitations -

Vehicles With: Adaptive Cruise Control

With Stop and Go ...................................238

Switching Adaptive Cruise Control On

and Off .......................................................240

Setting the Adaptive Cruise Control

Speed .........................................................240

Setting the Adaptive Cruise Control Gap

.........................................................................241

Canceling the Set Speed .........................242

Resuming the Set Speed .........................242

Overriding the Set Speed ........................242

Adaptive Cruise Control Indicators -

Vehicles With: Adaptive Cruise Control

With Lane Centering ..............................243

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Table of Contents

Adaptive Cruise Control Indicators -

Vehicles With: Adaptive Cruise Control

With Stop and Go ...................................243

Adaptive Cruise Control Indicators -

Vehicles With: Intelligent Adaptive

Cruise Control ..........................................243

Switching From Adaptive Cruise Control

to Cruise Control .....................................243

Switching Lane Centering On and Off

........................................................................244

Switching Intelligent Mode On and Off

........................................................................244

Adjusting the Set Speed Tolerance ......245

Adaptive Cruise Control –

Troubleshooting ......................................245

Driving Aids

Driver Alert ....................................................249

Lane Keeping System ...............................250

Blind Spot Information System ............254

Cross Traffic Alert .......................................258

Traffic Sign Recognition ...........................262

Steering ..........................................................263

Pre-Collision Assist ....................................264

Drive Mode Control

About Drive Mode Control ......................269

Selecting a Drive Mode ............................269

Drive Modes ..................................................269

Load Carrying

Rear Under Floor Storage ..........................271

Cargo Nets ......................................................271

Luggage Covers ............................................272

Roof Racks and Load Carriers ................272

Load Limit ......................................................273

Towing

Towing a Trailer ............................................278

Trailer Sway Control ...................................279

Recommended Towing Weights ...........279

Essential Towing Checks ..........................281

Towing the Vehicle on Four Wheels .....283

Driving Hints

Breaking-In ....................................................284

Reduced Engine Performance ..............284

Economical Driving ....................................284

Cold Weather Precautions ......................285

Driving Through Water ..............................285

Floor Mats .....................................................286

Roadside Emergencies

Roadside Assistance .................................287

Hazard Flashers ..........................................288

Fuel Shutoff .................................................288

Jump Starting the Vehicle .......................289

Collision, Damage or Fire Event .............291

Post-Crash Alert System .........................292

Transporting the Vehicle ..........................292

Towing Points ...............................................293

Customer Assistance

Getting the Services You Need .............294

In California (U.S. Only) ...........................295

The Better Business Bureau (BBB) Auto

Line Program (U.S. Only) ....................296

Utilizing the Mediation/Arbitration

Program (Canada Only) ......................297

Getting Assistance Outside the U.S. and

Canada .......................................................297

Ordering Additional Owner's Literature

........................................................................299

Reporting Safety Defects (U.S. Only)

........................................................................299

Reporting Safety Defects (Canada Only)

........................................................................299

Fuses

Fuse Specification Chart ..........................301

Changing a Fuse .........................................309

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Table of Contents

Maintenance

General Information ....................................311

Opening and Closing the Hood ...............311

Under Hood Overview - 2.3L EcoBoost™

.........................................................................312

Under Hood Overview - 3.0L ...................313

Under Hood Overview - 3.3L ...................314

Engine Oil Dipstick - 2.3L EcoBoost™

.........................................................................315

Engine Oil Dipstick - 3.0L ..........................315

Engine Oil Dipstick - 3.3L ..........................315

Engine Oil Check ..........................................315

Oil Change Indicator Reset ......................316

Engine Coolant Check ................................317

Automatic Transmission Fluid Check

.........................................................................321

Brake Fluid Check .......................................322

Power Steering Fluid Check ....................323

Washer Fluid Check ...................................323

Fuel Filter .......................................................323

Changing the 12V Battery ........................323

Checking the Wiper Blades .....................325

Changing the Front Wiper Blades ........326

Changing the Rear Wiper Blades ..........326

Adjusting the Headlamps ........................327

Changing a Bulb ..........................................328

Changing the Engine Air Filter - 2.3L

EcoBoost™ ...............................................329

Changing the Engine Air Filter - 3.0L

........................................................................330

Changing the Engine Air Filter - 3.3L .....331

Vehicle Care

General Information ..................................333

Cleaning Products ......................................333

Cleaning the Exterior .................................333

Waxing ............................................................335

Cleaning the Engine ...................................335

Cleaning the Windows and Wiper Blades

........................................................................335

Cleaning the Interior ..................................336

Cleaning the Instrument Panel and

Instrument Cluster Lens ......................336

Cleaning Leather Seats .............................337

Repairing Minor Paint Damage .............338

Cleaning the Wheels .................................338

Vehicle Storage ...........................................338

Wheels and Tires

General Information ...................................341

Tire Care .........................................................343

Using Summer Tires ..................................356

Using Snow Chains ....................................356

Tire Pressure Monitoring System .........358

Changing a Road Wheel ..........................364

Technical Specifications ..........................370

Capacities and Specifications

Engine Specifications - 2.3L EcoBoost™

.........................................................................371

Engine Specifications - 3.0L ...................372

Engine Specifications - 3.0L, ST ............372

Engine Specifications - 3.3L, Gasoline

........................................................................374

Engine Specifications - 3.3L, Hybrid

Electric Vehicle (HEV) ...........................375

Transmission Specifications - ST .........375

Motorcraft Parts - 2.3L EcoBoost™ ......377

Motorcraft Parts - 3.0L .............................378

Motorcraft Parts - 3.3L .............................379

Vehicle Identification Number ..............380

Vehicle Certification Label .....................380

Transmission Code Designation ............381

Capacities and Specifications - 2.3L

EcoBoost™ ...............................................382

Capacities and Specifications - 3.0L

.......................................................................389

Capacities and Specifications - 3.3L,

Gasoline .....................................................396

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Table of Contents

Capacities and Specifications - 3.3L,

Hybrid Electric Vehicle (HEV) ...........404

Bulb Specification Chart ............................411

Network Connectivity

Connecting the Vehicle to a Mobile

Network .......................................................413

Network Connectivity – Troubleshooting

.........................................................................414

Wi-Fi Hotspot

Creating a Wi-Fi Hotspot ..........................416

Changing the Wi-Fi Hotspot Name or

Password ....................................................416

Audio System

General Information ...................................417

Audio Unit .......................................................417

Digital Radio ..................................................418

Satellite Radio .............................................420

USB Port ........................................................423

SYNC™ 3

General Information ..................................424

Using Voice Recognition ..........................426

Entertainment ..............................................432

Climate ...........................................................442

Phone .............................................................444

Navigation .....................................................446

Apps .................................................................451

Settings ..........................................................454

SYNC™ 3 Troubleshooting ....................456

Accessories

Accessories ..................................................468

Ford Protect

Ford Protect .................................................469

Scheduled Maintenance

General Maintenance Information ........471

Normal Scheduled Maintenance .........474

Special Operating Conditions Scheduled

Maintenance .............................................477

Scheduled Maintenance Record ..........479

Appendices

Electromagnetic Compatibility ............490

End User License Agreement ................492

Declaration of Conformity .......................518

Declaration of Conformity - Vehicles

With: SYNC 3 ............................................518

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Table of Contents

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

ABOUT THIS MANUAL

Thank you for choosing Ford. We recommend that you take some time to get to know your vehicle by reading this manual. The more that you know about your vehicle, the greater the safety and pleasure you will get from driving it.

WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Note: This manual describes product features and options available throughout the range of available models, sometimes even before they are generally available. It may describe options not fitted to the vehicle you have purchased.

Note: Some of the illustrations in this manual may show features as used in different models, so may appear different to you on your vehicle.

Note: Always use and operate your vehicle in line with all applicable laws and regulations.

Note: Pass on this manual when selling your vehicle. It is an integral part of your vehicle.

This manual may qualify the location of a component as left-hand side or right-hand side. The side is determined when facing forward in the seat.

E154903

Right-hand side.A Left-hand side.B

SYMBOLS GLOSSARY

These are some of the symbols you may see on your vehicle.

Air conditioning system

E231157

Air conditioning system lubricant type

Anti-lock braking system

Avoid smoking, flames or sparks

Battery

Battery acid

Brake fluid - non petroleum based

Brake system

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Introduction

E270480

Brake system

Cabin air filter

Check fuel cap

Child safety door lock or unlock

Child seat lower anchor

Child seat tether anchor

E71340

Cruise control

Do not open when hot

Engine air filter

Engine coolant

Engine coolant temperature

Engine oil

Explosive gas

Fan warning

Fasten seatbelt

E231160

Flammable

Front airbag

Front fog lamps

Fuel pump reset

Fuse compartment

Hazard flashers

Heated rear window

Windshield defrosting system

Interior luggage compartment release

Jack

Keep out of reach of children

Lighting control

Low tire pressure warning

Maintain correct fluid level

Note operating instructions

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Introduction

E270945

Horn control

Panic alarm

E139213

Parking aid

Parking brake

Power steering fluid

Power windows front/rear

Power window lockout

E231159

Requires registered technician

Safety alert

See Owner's Manual

E231158

See Service Manual

Service engine soon

Passenger airbag activated

Passenger airbag deactivated

Side airbag

Shield the eyes

E138639

Stability control

E163957

Hill descent control

E272858

Trail control

Windshield wiping system

Windshield wash and wipe

DATA RECORDING

WARNING: Do not connect

wireless plug-in devices to the data link connector. Unauthorized third parties could gain access to vehicle data and impair the performance of safety related systems. Only allow repair facilities that follow our service and repair instructions to connect their equipment to the data link connector.

We respect your privacy and are committed to protecting it. The information contained in this publication was correct at the time of going to print, but as technology rapidly changes, we recommend that you visit the regional Ford website for the latest information.

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Introduction

Your vehicle has electronic control units that have data recording functionality and the ability to permanently or temporarily store data. This data could include information on the condition and status of your vehicle, vehicle maintenance requirements, events and malfunctions. The types of data that can be recorded are described in this section. Some of the data recorded is stored in event logs or error logs.

Note: Error logs are reset following a service or repair.

Note: We may provide information in response to requests from law enforcement, other government authorities and third parties acting with lawful authority or through a legal process. Such information could be used by them in legal proceedings.

Data recorded includes, for example:

• Operating states of system components, for example, fuel level, tire pressure and battery charge level.

• Vehicle and component status, for example, wheel speed, deceleration, lateral acceleration and seatbelt status.

• Events or errors in essential systems, for example, headlamps and brakes.

• System responses to driving situations, for example, airbag deployment and stability control.

• Environmental conditions, for example, temperature.

Some of this data, when used in combination with other information, for example, an accident report, damage to a vehicle or eyewitness statements, could be associated with a specific person.

Service Data

Service data recorders in your vehicle are capable of collecting and storing diagnostic information about your vehicle. This potentially includes information about the performance or status of various systems and modules in the vehicle, such as engine, throttle, steering or brake systems. In order to properly diagnose and service your vehicle, Ford Motor Company (Ford of Canada in Canada), and service and repair facilities may access or share among them vehicle diagnostic information received through a direct connection to your vehicle when diagnosing or servicing your vehicle. Additionally, Ford Motor Company (Ford of Canada, in Canada) may, where permitted by law, use vehicle diagnostic information for vehicle improvement or with other information we may have about you, for example, your contact information, to offer you products or services that may interest you. Data may be provided to our service providers such as part suppliers that may help diagnose malfunctions, and who are similarly obligated to protect data. We retain this data only as long as necessary to perform these functions or to comply with law. We may provide information where required in response to official requests to law enforcement or other government authorities or third parties acting with lawful authority or court order, and such information may be used in legal proceedings. For U.S. only (if equipped), if you choose to use connected apps and services, you consent that certain diagnostic information may also be accessed electronically by Ford Motor Company and Ford authorized service facilities, and that the diagnostic information may be used to provide services to you, personalizing your experience, troubleshoot, and to improve products and services and offer you products and services that may interest

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Introduction

you, where permitted by law. For Canada only, for more information, please review the Ford of Canada privacy policy at www.ford.ca, including our U.S. data storage and use of service providers in other jurisdictions who may be subject to legal requirements in Canada, the United States and other countries applicable to them, for example, lawful requirements to disclose personal information to governmental authorities in those countries.

Event Data

This vehicle is equipped with an event data recorder. The main purpose of an event data recorder is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle; this data assist in understanding how a vehicle’s systems performed. The event data recorder is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less.

The event data recorder in this vehicle is designed to record such data as:

• How various systems in your vehicle were operating;

• Whether or not the driver and passenger seatbelts were buckled/fastened;

• How far (if at all) the driver was depressing the accelerator and/or the brake pedal; and

• How fast the vehicle was traveling; and

• Where the driver was positioning the

steering wheel.

This data can help provide a better understanding of the circumstances in which crashes and injuries occur.

Note: Event data recorder data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the event data recorder under normal driving conditions and no personal data or information (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the event data recorder data with the type of personally identifying data routinely acquired during a crash investigation.

To read data recorded by an event data recorder, special equipment is required, and access to the vehicle or the event data recorder is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have such special equipment, can read the information if they have access to the vehicle or the event data recorder.

Comfort, Convenience and Entertainment Data

Your vehicle has electronic control units that have the ability to store data based on your personalized settings. The data is stored locally in the vehicle or on devices that you connect to it, for example, a USB drive or digital music player. You can delete some of this data and also choose whether to share it through the services to which you subscribe. See Settings (page 454).

Comfort and Convenience Data

Data recorded includes, for example:

• Seat and steering wheel position.

• Climate control settings.

• Radio presets.

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Introduction

Entertainment Data

Data recorded includes, for example:

• Music, videos or album art.

• Contacts and corresponding address

book entries.

• Navigation destinations.

Services That We Provide

If you use our services, we collect and use data, for example, account information, vehicle location and driving characteristics, that could identify you. We transmit this data through a dedicated, protected connection. We only collect and use data to enable your use of our services to which you have subscribed, with your consent or where permitted by law. For additional information, see the terms and conditions of the services to which you have subscribed.

Services That Third Parties Provide

We recommend that you review the terms and conditions and data privacy information for any services to which you subscribe. We take no responsibility for services that third parties provide.

Vehicles With a Modem

The modem has a SIM. The modem was enabled when your vehicle was built and periodically sends messages to stay connected to the cell phone network, receive automatic software updates and send vehicle-related information to us, for example, diagnostic information. These messages could include information that identifies your vehicle, the SIM and the electronic serial number of the modem. Cell phone network service providers could

have access to additional information, for example, cell phone network tower identification. For additional information about our privacy policy, visit www.FordConnected.com or refer to your local Ford website.

Note: The modem continues to send this information unless you disable the modem or stop the modem from sharing vehicle data by changing the modem settings. See Network Connectivity (page 413). .

Note: The service can be unavailable or interrupted for a number of reasons, for example, environmental or topographical conditions and data plan coverage.

Vehicles With SYNC

Mobile Device Data

If you connect a mobile device to your vehicle, you can display data from your device on the touchscreen for example, music and album art. You can share your vehicle data with mobile apps on your device through the system. See Apps (page 451).

The mobile apps function operates by your connected device sending data to us in the United States. The data is encrypted and includes the vehicle identification number of your vehicle, the SYNC module serial number, odometer, enabled apps, usage statistics and debugging information. We retain it only as long as necessary to provide the service, to troubleshoot, for continuous improvement and to offer you products and services that may be of interest to you according to your preferences and where allowed by law.

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Introduction

If you connect a cell phone to the system, the system creates a profile that links to that cell phone. The cell phone profile enables more mobile features and efficient operation. The profile contains, for example, data from your phonebook, read and unread text messages and call history, including history of calls when your cell phone was not connected to the system.

If you connect a media device, the system creates and retains a media device index of supported media content. The system also records a short diagnostic log of approximately 10 minutes of all recent system activity.

The cell phone profile, media device index and diagnostic log remain in your vehicle unless you delete them and are generally accessible only in your vehicle when you connect your cell phone or media device. If you no longer plan to use the system or your vehicle, we recommend you use the master reset function to erase the stored information. See Settings (page 454).

System data cannot be accessed without special equipment and access to your vehicle's module.

For additional information about our privacy policy, refer to your local Ford website.

911 Assist Privacy Notice

When you switch on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off.

Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services.

If you do not want to disclose this information, do not switch the feature on.

Note: To switch 911 Assist on or off. See

Settings (page 454).

PERCHLORATE

Certain components in your vehicle such as airbag modules, seatbelt pretensioners and remote control batteries may contain perchlorate material. Special handling may apply for service or vehicle end of life disposal.

For more information visit:

Web Address

www.dtsc.ca.gov/hazard-

ouswaste/perchlorate

FORD CREDIT

US Only

Ford Credit offers a full range of financing and lease plans to help you acquire your vehicle. If you have financed or leased your vehicle through Ford Credit, thank you for your business.

We offer a number of convenient ways for you to contact us, and to manage your account.

Call 1-800-727-7000. For more information about Ford Credit

and access to Account Manager, go to www.ford.com/finance.

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Introduction

REPLACEMENT PARTS RECOMMENDATION

We have built your vehicle to the highest standards using quality parts. We recommend that you demand the use of genuine Ford and Motorcraft parts whenever your vehicle requires scheduled maintenance or repair. You can clearly identify genuine Ford and Motorcraft parts by looking for the Ford, FoMoCo or Motorcraft branding on the parts or their packaging.

Scheduled Maintenance and Mechanical Repairs

One of the best ways for you to make sure that your vehicle provides years of service is to have it maintained in line with our recommendations using parts that conform to the specifications detailed in this Owner’s Manual. Genuine Ford and Motorcraft parts meet or exceed these specifications.

Collision Repairs

We hope that you never experience a collision, but accidents do happen. Genuine Ford replacement collision parts meet our stringent requirements for fit, finish, structural integrity, corrosion protection and dent resistance. During vehicle development we validate that these parts deliver the intended level of protection as a whole system. A great way to know for sure you are getting this level of protection is to use genuine Ford replacement collision parts.

Warranty on Replacement Parts

Genuine Ford and Motorcraft replacement parts are the only replacement parts that benefit from a Ford Warranty. The Ford Warranty may not cover damage caused to your vehicle as a result of failed non-Ford parts. For additional information, refer to the terms and conditions of the Ford Warranty.

SPECIAL NOTICES

New Vehicle Limited Warranty

Vehicles sold in the United States and Canada

For a detailed description of what is covered by your New Vehicle Limited Warranty, see your warranty guide that is available online. For more information, refer to our website and download your copy of the warranty guide.

Vehicles sold outside the United States and Canada

For a detailed description of what is covered by your New Vehicle Limited Warranty, see the warranty guide that is provided to you along with your Owner’s Manual.

Special Instructions

For your added safety, your vehicle is fitted with sophisticated electronic controls.

WARNING: You risk death or serious injury to yourself and others if you do not follow the instruction highlighted by the warning symbol. Failure to follow the specific warnings and instructions could result in personal injury.

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Introduction

WARNING: NEVER use a rearward

facing child restraint on a seat protected by an ACTIVE AIRBAG in front of it, DEATH or SERIOUS INJURY to the CHILD can occur.

On Board Diagnostics Data Link Connector

WARNING: Do not connect

Your vehicle has an OBD Data Link Connector (DLC) that is used in conjunction with a diagnostic scan tool for vehicle diagnostics, repairs and reprogramming services. Installing an aftermarket device that uses the DLC during normal driving for purposes such as remote insurance company monitoring, transmission of vehicle data to other devices or entities, or altering the performance of the vehicle, may cause interference with or even damage to vehicle systems. We do not recommend or endorse the use of aftermarket plug-in devices unless approved by Ford. The vehicle Warranty will not cover damage caused by an aftermarket plug-in device.

Notice to Owners of Pickup Trucks and Utility Type Vehicles

WARNING: Utility vehicles have a

significantly higher rollover rate than other types of vehicles.

Before you drive your vehicle, please read this Owner’s Guide carefully. Your vehicle is not a passenger car. As with other vehicles of this type, failure to operate this vehicle correctly may result in loss of vehicle control, vehicle rollover, personal injury or death.

Using Your Vehicle With a Snowplow

Do not use this vehicle for snowplowing.

Your vehicle does not have a snowplowing package.

Using Your Vehicle as an Ambulance

Do not use this vehicle as an ambulance.

Your vehicle does not have the Ford Ambulance Preparation Package.

MOBILE COMMUNICATIONS EQUIPMENT

WARNING: Driving while

distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Introduction

Using mobile communications equipment is becoming increasingly important in the conduct of business and personal affairs. However, you must not compromise your own or others’ safety when using such equipment. Mobile communications can enhance personal safety and security when appropriately used, particularly in emergency situations. Safety must be paramount when using mobile communications equipment to avoid negating these benefits. Mobile communication equipment includes, but is not limited to, cellular phones, pagers, portable email devices, text messaging devices and portable two-way radios.

EXPORT UNIQUE OPTIONS

For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this Owner’s Manual. A market unique supplement may be supplied that complements this book. By referring to the market unique supplement, if provided, you can properly identify those features, recommendations and specifications that are unique to your vehicle. This Owner’s Manual is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for export. Refer to this Owner’s

Manual for all other required information and warnings.

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Introduction

PROTECTING THE ENVIRONMENT

You should play your part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps toward this aim.

For details about Ford Motor Company's sustainability progress and initiatives visit:

Web Address

www.sustainability.ford.com

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Environment

AT A GLANCE - ST

Exterior

• Front and rear fascias feature unique ST grille and unique finish.

• ST badging in front grille and on rear liftgate.

• Trim features unique ST gloss black finish.

• E-X-P-L-O-R-E-R lettering across hood.

• Blackout treatment on headlight and taillight lenses.

Interior

• Unique ST interior trim.

• Ford Performance sill plates.

• ST flat-bottom steering wheel with

integrated transmission shift paddle controls.

• Selectable Drive Mode controller with 7 settings (Normal, Eco, Sport, Trail, Slippery, Deep Snow/Sand and Tow/Haul).

• Unique electronic sound enhancement in Sport Selectable Drive Mode.

Chassis

• Unique ST-tuned suspension featuring 32 N/mm front coil springs and a 34 mm hollow front stabilizer bar and 106 N/mm rear coil springs and a 21.7 mm hollow rear stabilizer bar.

• Standard ST brake system consists of 345mm diameter vented front rotors with two piston calipers and low-dust linings; 326 mm solid rear rotors with single-piston brake calipers and electric integrated park brake with low dust linings.

• Optional ST braking system includes 363mm diameter vented front rotors with heavy duty two-piston calipers and low-dust linings; 350 mm diameter vented rear rotors with heavy-duty single-piston brake calipers and electric integrated park brake with low-dust linings; system requires 21 x 9-inch wheels and P275/45R21 all-season tires.

• Optional low-metallic brake linings are included with optional P275/45R21 summer tire (late availability).

• ST-tuned electric power assist steering rack and pinion.

• AdvanceTrac with stability enhancement system with four modes: Default, Traction Control Off, Sport and Disabled.

• Aluminum ST 20 in (50.8 cm) x 9 in (21.6 cm) wheels standard; 21 in (53.3 cm) x 9 in (22.9 cm) wheels optional.

• P255/55R20 all-season tires or optional P275/45R21 all-season tires.

Powertrain

• 3.0L V6 DOHC GTDI engine, 400 horsepower, 415 lb-ft.

• 10R60 10-speed automatic transmission with SelectShift manual shift mode.

• 3.58 axle ratios.

• Unique transmission calibration in

Sport Selectable Drive Mode.

• Dual exhaust with quad-tip outlets.

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

At a Glance

INSTRUMENT PANEL

E282065

Air vents.A Direction indicator. See Direction Indicators (page 92).B Cruise control. See Cruise Control (page 83). Audio control. See Audio

Control (page 83).

Information display. See General Information (page 112).D Information display control. See Information Display Control (page 84).E Wiper lever. See Windshield Wipers (page 86).F Ignition switch. See Keyless Starting (page 167).G Information and Entertainment display.H Hazard flasher switch. See Hazard Flashers (page 288). Audio unit. See Audio

Unit (page 417).

Climate control. See Automatic Climate Control (page 134).J Horn.K

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

At a Glance

Steering wheel adjustment. See Adjusting the Steering Wheel (page 81).L Lighting control. See Lighting Control (page 89). Power liftgate release. See

Power Liftgate (page 75).

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

At a Glance

GENERAL INFORMATION

See the following sections for directions on how to properly use safety restraints for children.

WARNING: Always make sure your child is secured properly in a device that is appropriate for their height, age and weight. Child safety restraints must be bought separately from your vehicle. Failure to follow these instructions and guidelines may result in an increased risk of serious injury or death to your child.

WARNING: All children are shaped differently. The National Highway Traffic Safety Administration and other safety organizations, base their recommendations for child restraints on probable child height, age and weight thresholds, or on the minimum requirements of the law. We recommend that you check with a NHTSA Certified Child Passenger Safety Technician

(CPST) to make sure that you properly install the child restraint in your vehicle and that you consult your pediatrician to make sure you have a child restraint appropriate for your child. To locate a child restraint fitting station and CPST, contact NHTSA toll free at 1-888-327-4236 or go to www.nhtsa.dot.gov. In Canada, contact Transport Canada toll free at 1-800-333-0371 or go to www.tc.gc.ca to find a Child Car Seat Clinic in your area. Failure to properly restrain children in child restraints made especially for their height, age and weight, may result in an increased risk of serious injury or death to your child.

WARNING: On hot days, the temperature inside the vehicle can rise very quickly. Exposure of people or animals to these high temperatures for even a short time can cause death or serious heat related injuries, including brain damage. Small children are particularly at risk.

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Child Safety

Recommendations for Safety Restraints for Children

Recommended Restraint

Type

Child Size, Height, Weight, or AgeChild

Use a child restraint

(sometimes called an

infant carrier, convertible

seat, or toddler seat).

Children weighing 40 lb (18 kg) or less

(generally age four or younger).

Infants or

toddlers

Use a belt-positioning

booster seat.

Children who have outgrown or no longer

properly fit in a child restraint (generally

children who are less than 57 in (1.45 m)

tall, are greater than age four and less

than age 12, and between 40 lb (18 kg)

and 80 lb (36 kg) and upward to 100 lb

(45 kg) if recommended by your child

restraint manufacturer).

Small children

Use a vehicle seatbelt having the lap belt snug and low across the hips,

shoulder belt centered

across the shoulder and

chest, and seat backrest

upright.

Children who have outgrown or no longer

properly fit in a belt-positioning booster

seat (generally children who are at least

57 in (1.45 m) tall or greater than 80 lb

(36 kg) or 100 lb (45 kg) if recommended

by child restraint manufacturer).

Larger children

• You are required by law to properly use child restraints for infants and toddlers in the United States and Canada.

• Many states and provinces require that small children use approved booster seats until they reach age eight, a height of 57 in (1.45 m) tall, or 80 lb (36 kg). Check your local and state or provincial laws for specific requirements about the safety of children in your vehicle.

• When possible, always properly restrain children 12 years of age and under in a rear seating position of your vehicle. Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in a front seating position. See

Front Passenger Sensing System

(page 48).

• When installing a rear facing child restraint, adjust the vehicle seats to avoid interference between the child restraint and the vehicle seat in front of the child restraint.

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Child Safety

INSTALLING CHILD RESTRAINTS

Child Seats

E142594

Use a child restraint (sometimes called an infant carrier, convertible seat, or toddler seat) for Infants, toddlers and children weighing 40 lb (18 kg) or less (generally four-years-old or younger).

Using Lap and Shoulder Belts

WARNING: Do not place a

rearward facing child restraint in front of an active airbag. Failure to follow this instruction could result in personal injury or death.

WARNING: Properly secure children 12 years old and under in a rear seating position whenever possible. If you are unable to properly secure all children in a rear seating position, properly secure the largest child on the front seat. If you must use a forward facing child restraint on the front seat, move the seat as far back as possible. Failure to follow these instructions could result in personal injury or death.

WARNING: Depending on where you secure a child restraint, and depending on the child restraint design, you may block access to certain seatbelt buckle assemblies and LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, make sure occupants only use seating positions where they are able to be properly restrained.

When installing a child restraint with combination lap and shoulder belts:

• Use the correct seatbelt buckle for that seating position.

• Insert the belt tongue into the proper buckle until you hear a snap and feel it latch. Make sure the tongue is securely fastened in the buckle.

• Keep the buckle release button pointing up and away from the child restraint, with the tongue between the child restraint and the release button, to prevent accidental unbuckling.

• Place the vehicle seat in the upright position before you install the child restraint.

• For second row seating positions, adjust the recliner slightly to improve child restraint fit. If needed, remove the head restraints.

• For third row seating positions, stow the head restraints to improve child restraint fit. See Head Restraints (page 141).

• Put the seatbelt in the automatic locking mode. See Step 5 in the procedure that follows. This vehicle does not require the use of a locking clip.

Perform the following steps when installing the child restraint with combination lap and shoulder belts:

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Child Safety

Note: Although the child restraint

illustrated is a forward facing child restraint, the steps are the same for installing a rear facing child restraint.

Note: Follow all instructions provided by the manufacturer of the child restraint regarding the necessary and proper use of the lock-off device. In some instances, the manufacturer provides these devices only for use in vehicles with seatbelt systems that would otherwise require a locking clip.

E142528

1. Position the child restraint in a seat with a combination lap and shoulder belt.

E142529

2. After positioning the child restraint in the proper seating position, pull down on the shoulder belt and then grasp the shoulder belt and lap belt together behind the belt tongue.

E142530

3. While holding the shoulder and lap belt portions together, route the tongue through the child restraint according to the child restraint manufacturer's instructions. Make sure you do not twist the belt webbing.

E142531

4. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) for that seating position until you hear a snap and feel the latch engage. Make sure that you securely latch the tongue by pulling on it.

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Child Safety

E142875

5. To put the retractor in the automatic locking mode, grasp the shoulder portion of the belt and pull downward until you pull all of the belt out.

Note: The automatic locking mode is available on the front passenger and rear seats.

6. Allow the belt to retract to remove slack. The belt clicks as it retracts to indicate it is in the automatic locking mode.

7. Try to pull the belt out of the retractor to make sure the retractor is in the automatic locking mode. You should not be able to pull more belt out. If the retractor did not lock, unbuckle the belt and repeat Steps 5 and 6.

E142533

8. Remove remaining slack from the belt. Force the seat down with extra weight, for example, by pressing down or kneeling on the child restraint as you pull up on the shoulder belt to force slack from the belt. This is necessary to remove the remaining slack that exists once you add the extra weight of the child to the child restraint. It also helps to achieve the proper snugness of the child restraint to your vehicle. Sometimes, a slight lean toward the buckle provides extra help to remove remaining slack from the belt.

9. If the child restraint has a tether strap, attach it now.

E142534

10. Before placing the child in the seat,

forcibly move the seat forward and back to make sure you have the seat securely held in place. To check this, grab the seat at the belt path and attempt to move it side to side and forward and back. There should be no more than 1 in (2.5 cm) of movement for proper installation.

We recommend checking with a NHTSA Certified Child Passenger Safety Technician to make sure you properly installed the child restraint. In Canada, check with Transport Canada for referral to a Child Car Seat Clinic.

Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing

Child Safety

+ 506 hidden pages