Ford Escape Hybrid 2005 Warranty
Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company of Canada,
Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Table of Contents
1. INTRODUCTION 1
2. IMPORTANT INFORMATION YOU SHOULD
KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 3
3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 2005-MODEL ESCAPE HYBRID 4
Quick Reference: Warranty Coverage 5
What Is Covered? 5
Bumper To Bumper Coverage 5
Safety Restraint Coverage 6
Corrosion Coverage 7
Escape Hybrid Unique Component Coverage 7
What Is Not Covered? 7
4. IN ADDITION ... 11
Roadside Service 11
5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 12
Quick Reference: Emissions Warranty Coverage 12
Emissions Defects Warranty Coverage 13
Emissions Performance Warranty Coverage 13
What Is Covered? 14
What Is Not Covered? 15
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES 16
Quick Reference: Emissions Warranty Coverage 16
Explanation Of California Emissions Warranties 17
What Is Covered? 19
What Is Not Covered? 20
7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 21
8. FORD EXTENDED SERVICE PLAN 24
9. DISPUTE SETTLEMENT BOARD 25
10. STATE WARRANTY ENFORCEMENT LAWS 2626
1. Introduction
Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.
When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that, depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center at 1-800-392-3673.
This booklet explains in detail the warranty coverages that apply to your
2005-model Escape Hybrid. If you bought a previously owned 2005model Escape Hybrid, you are eligible for any remaining warranty coverages.
Ford Motor Company provides the Emissions Defect Warranties and
Emissions Performance Warranties which cover your emissions control systems.
Ford Motor Vehicle Assurance Company (a subsidiary of Ford Motor
Company, The American Road, Dearborn, MI 48121) provides the New
Vehicle Limited Warranty (pages 4-7), except that Ford Motor Company
provides the New Vehicle Limited Warranty in Alaska, Illinois, Louisiana,
Minnesota, Montana, New Hampshire, New Jersey, New York, South Dakota, Vermont, Virginia, Washington, West Virginia, Wisconsin. This list is
accurate as of the publishing date of this guide. If you are interested in
verifying the warranty provider for your vehicle, please call the Customer
Relationship Center at 1-800-392-3673. Where it is the warranty provider,
Ford Motor Vehicle Assurance Company will use Ford Motor Company as
its agent. The warranty coverage you receive and your dealer’s handling
of any warranty-covered repair will be the same regardless of the warranty provider.
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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the Dispute Settlement Board. The Board is a panel of
impartial individuals who resolve disputes. For details, see Dispute
Settlement Board, page 25 or call 1-800-428-3718.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip
past us, and a customer may find that a vehicle was damaged before he
or she took delivery. If you see any damage when you receive your vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner Guide and a Scheduled
Maintenance Guide
for your vehicle. Proper maintenance guards against major repair expenses
resulting from neglect or inadequate maintenance, may help increase the
value you receive when you sell or trade your vehicle, and is important in
allowing your vehicle to comply with applicable emissions standards.
It is your responsibility to make sure that all of the scheduled maintenance
is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service
Guide will invalidate warranty coverage on parts affected by the lack of
maintenance. Make sure that receipts for completed maintenance work are
retained with the vehicle and confirmation of maintenance work is always
entered in your Scheduled Maintenance Guide
which indicate the scheduled maintenance required
.
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Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury
Quality Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership
looks forward to meeting your every service need to maximize your satisfaction with your vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for covered warranty repairs made during the
warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, Escape Hybrid Unique Component, or Emissions coverage.
Some states have mandated alternate time coverage periods for parts of
your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a portion of
warranty repairs. Where applicable law allows, the tax must be paid by
you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not included
in your Scheduled Maintenance Guide - intended to increase your overall
satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call 1-800-392-3673 (FORD) to
learn whether any adjustment program is applicable to your vehicle.
Please have your vehicle identification number available.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:
• it was originally purchased through the Ford Worldwide Direct Marketing Operations Military Sales Program; or
• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty coverage
when you travel with this vehicle outside the United States, U.S. Federalized
Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a
repair that is covered under the U.S. warranty. If this happens, be sure to
save the paid repair order or invoice. You should present this document to a
U.S. Ford Motor Company dealer for warranty refund consideration. Refer to
www.Ford.com for additional customer assistance reference information.
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3. The new vehicle limited warranty for your
2005-model Escape Hybrid
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. The
New Vehicle Limited Warranty is the only express warranty applicable
to your vehicle. Neither Ford or Ford Motor Vehicle Assurance Company assumes nor authorizes anyone to assume for it any other obligation or liability in connection with your vehicle or this warranty.
Ford, Ford Motor Vehicle Assurance Company and your dealer are not
responsible for any time that you lose, for any inconvenience you
might be caused, for the loss of your transportation, or for any other
incidental or consequential damages you may have.
You may have some implied warranties. For example, you may have:
• an implied warranty of merchantability (that the car or light truck
is reasonably fit for the general purpose for which it was sold); or
• an implied warranty of fitness for a particular purpose (that the car
or light truck is suitable for your special purposes).
These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.
Some states do not allow Ford or Ford Motor Vehicle Assurance Company to limit how long an implied warranty lasts or to exclude or limit
incidental or consequential damages, so the limitation and exclusions
described above may not apply to you.
NOTE: This information about the limitation of implied warranties
and the exclusion of incidental and consequential damages under the
NEW VEHICLE LIMITED WARRANTY also applies to the EMISSIONS WARRANTIES described on pages 12–20.
NOTE: If you are an eligible U.S. owner and have a warranty concern
unresolved by your dealer, you may use the services of the Dispute
Settlement Board (see page 25).
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QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage provided
by Ford Motor Company or Ford Motor Vehicle Assurance Company under the New Vehicle Limited Warranty. Please refer to the description
of warranty coverage for more specific information.
For each type of coverage, the chart shows two measures:
• years in service • miles driven
The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for three years unless you drive more than 36,000 miles before three years elapse. In
that case, your coverage ends at 36,000 miles.
For more details on coverage, see:
➡ What is Covered? (pages 5-7)
➡ What is Not Covered? (pages 7-10)
WHAT IS COVERED?
The New Vehicle Limited Warranty coverage is provided by Ford Motor
Company or Ford Motor Vehicle Assurance Company, a subsidiary of
Ford Motor Company. These coverages include Bumper to Bumper coverage, Safety Restraint coverage, Corrosion coverage and Escape Hybrid
Unique Component coverage.
Bumper To Bumper Coverage
Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage
begins at the warranty start date and lasts for three years or 36,000 miles,
whichever occurs first. During this coverage period, authorized Ford Motor
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