Ford Escape 2011, Edge 2011, Fiesta 2011, Taurus 2011, Focus 2011 Warranty

Ford & Mercury
2011 Model Year

(except F-650/750 and Hybrid vehicles)

Warranty

Guide

Your satisfaction is our #1 goal. If you have questions or concerns about
your vehicle, we suggest you follow these steps:

1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.

2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.

In the United States:

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48121

1-800-392-3673 (FORD)

(TDD for the hearing impaired:

1-800-232-5952)

www.customersaskford.com

In the Asia Pacific Region, Caribbean,
Central America, Israel and Sub-Saharan Africa:

Ford Motor Company

Ford Export Operations

Attention: Customer Relations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

In Middle East:

Ford Middle East

Customer Relationship Center

P.O. Box 21470

Dubai, United Arab Emirates

Telephone: [phone]

Fax: [phone]

www.me.ford.com

In Canada:

Customer Relationship Centre

Ford Motor Company

of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5E4

1-800-565-3673 (FORD)

www.ford.ca

In Puerto Rico and Virgin Islands:

Ford International Business

Development, Inc.

Customer Relationship Center

P.O. Box 11957

Caparra Heights Station

San Juan, PR 00922-1957

Telephone: [phone] (FORD)

Fax: [phone]

www.ford.com.pr

Table of Contents

1. INTRODUCTION 1

2. IMPORTANT INFORMATION YOU SHOULD
KNOW 2

If You Need Customer Assistance 2

Know When Your Warranty Begins 2

Check Your Vehicle 2

Maintain Your Vehicle Properly 2

Who Pays For Warranty Repairs? 3

Do Warranties Apply In Other Countries? 4

3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 2011-MODEL VEHICLE

Limitations And Disclaimers 5

What Is Covered? 8

What Is Not Covered? 12

4. IN ADDITION ... 16

Roadside Service Assistance (United States,
Puerto Rico, And U.S. Virgin Islands) 16

5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES

What Is Covered? 20

What Is Not Covered? 21

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES

What Is Covered? 26

What Is Not Covered? 29

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22

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7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 30

8. NOISE EMISSIONS WARRANTY 32

9. FORD EXTENDED SERVICE PLAN 33

10. BETTER BUSINESS BUREAU (BBB)
AUTO LINE PROGRAM 34

11. STATE WARRANTY ENFORCEMENT LAWS 35

12. IMPORTANT INFORMATION ABOUT
AMBULANCE CONVERSIONS

13. IMPORTANT INFORMATION ABOUT FORD
LIMOUSINE CONVERSIONS

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1. Introduction

Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that,
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center at 1-800-392-3673.

If you own or lease a 2011-model E-350 Livery Van equipped with the
Livery Service Package or a 2011-model Crown Victoria Police
Interceptor equipped with the Fleet Crown Police Package Option, refer
to the Addendum Card that was given to you when you took delivery of
your vehicle for further explanation of the amendments to the New
Vehicle Limited Warranty. Please ask the vehicle modifier for a copy of
the Addendum Card if you wish to review it prior to taking delivery of
the vehicle.

This booklet explains in detail the warranty coverages that apply to your
2011-model car or light truck. If you bought a previously owned
2011-model vehicle, you are eligible for any remaining warranty
coverages.

Ford Motor Company provides the Emissions Defect Warranties and
Emissions Performance Warranties which cover your emissions
control systems, and Noise Emissions Warranty which applies only to
medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight
Rating (pages 17-32).

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.

In addition, if you are an eligible U.S. owner, you may use - at no cost ­the services of the BBB AUTO LINE program. For details, see Better
Business Bureau (BBB) AUTO LINE program,
1-800-955-5100.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.

page 34 or call

MAINTAIN YOUR VEHICLE PROPERLY

Your glove compartment contains an Owner Guide and a Scheduled
Maintenance Guide which indicate the scheduled maintenance

required for your vehicle. Proper maintenance guards against major
repair expenses resulting from neglect or inadequate maintenance, may
help increase the value you receive when you sell or trade your vehicle,
and is important in allowing your vehicle to comply with applicable
emissions standards.

It is your responsibility to make sure that all of the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled maintenance as

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specified in the Scheduled Maintenance Guide will invalidate warranty
coverage on parts affected by the lack of maintenance. Make sure that
receipts for completed maintenance work are retained with the vehicle
and confirmation of maintenance work is always entered in your
Scheduled Maintenance Guide.

Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury
Auto Care Service Center, has factory-trained technicians who can
perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.

Some states have mandated alternate time coverage periods for parts of
your vehicle (e.g. seatbelts).

Some states and/or local governments may require a tax on a portion of
warranty repairs. Where applicable law allows, the tax must be paid by
you, the owner of the vehicle.

During the Bumper to Bumper Warranty period, dealers may receive
instructions to provide no-cost, service-type improvements - not
originally included in your Scheduled Maintenance Guide - intended to
increase your overall satisfaction with your vehicle.

Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call 1-800-392-3673 to learn whether
any adjustment program is applicable to your vehicle. Please have your
vehicle identification number available.

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DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:

• it was originally purchased through the Ford Export Operations
Military Sales Program; or

• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.

If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United States,
U.S. Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country or U.S.
Federalized Territory for a repair that is covered under the U.S.
warranty. If this happens, be sure to save the paid repair order or
invoice. You should present this document to a U.S. Ford Motor
Company dealer for warranty refund consideration. Refer to
www.Ford.com for additional customer assistance reference information.

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3. The New Vehicle Limited Warranty for your
2011-model vehicle

LIMITATIONS AND DISCLAIMERS

All of the warranties in this booklet are subject to the following
limitations and disclaimers:

The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize anyone
to assume for it any other obligation or liability in connection with
your vehicle or these warranties. No person, including Ford employees
or dealers, may modify or waive any part of these warranties.

Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.

Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.

As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner Guide and Scheduled Maintenance Guide. Ford recommends
that you maintain copies of all maintenance records and receipts for
review by Ford.

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Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or
consequential damages you may have.

Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.

You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.

Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.

You may have some implied warranties. For example, you may have an
implied warranty of merchantability (that the car or light truck is
reasonably fit for the general purpose for which it was sold) or an
implied warranty of fitness for a particular purpose (that the car or
light truck is suitable for your special purposes), if a special purpose
was specifically disclosed to Ford itself not merely to the dealer
before your purchase, and Ford itself not just the dealer told you the
vehicle would be suitable for that purpose.

These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.

These implied warranties do not apply at all if you use your vehicle
for business or commercial purposes. In addition, the implied warranty
of fitness for a particular purpose does not apply if your vehicle is
used for racing, even if the vehicle is equipped for racing.

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The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle. Some states do not
allow Ford to limit how long an implied warranty lasts or to exclude
or limit incidental or consequential damages, so the limitation and
exclusions described above may not apply to you.

NOTE: This information about the limitation of implied
warranties and the exclusion of incidental and consequential
damages under the NEW VEHICLE LIMITED WARRANTY also
applies to the EMISSIONS WARRANTIES described on pages
17-31.

Ford participates in the BBB AUTO LINE warranty dispute resolution
program. You may contact BBB AUTO LINE by calling 800-955-5100.

You are required to submit your warranty dispute to the BBB AUTO
LINE before exercising rights or seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state ‘‘Lemon Law’’, you are also required
to submit your warranty dispute to the BBB AUTO LINE before
exercising any rights or seeking remedies under the ‘‘Lemon Law’’. If
you choose to seek remedies that are not created by the
Magnuson-Moss Warranty Act or the applicable state ‘‘Lemon Law,’’
you are not required to first use BBB AUTO LINE to resolve your
dispute – although the program is still available to you.

For more information regarding the BBB AUTO LINE program, see
page 34 of this booklet.

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QUICK REFERENCE: WARRANTY COVERAGE

This chart gives a general summary of your warranty coverage provided
by Ford Motor Company under the New Vehicle Limited Warranty.
Please refer to the description of warranty coverage for more specific
information.

For each type of coverage, the chart shows two measures:

• years in service • miles driven

The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for three years ­unless you drive more than 36,000 miles before three years elapse. In
that case, your coverage ends at 36,000 miles.

For more details on coverage, see:

➡ What is Covered? (pages 8-12)
➡ What is Not Covered? (pages 12-15)

WHAT IS COVERED?

Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. Under
your New Vehicle Limited Warranty if:

- your Ford vehicle is properly operated and maintained, and

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