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504/04
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604/04
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1.If the Product is acquired by or on behalf of a unit or agency of the United States
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as provided in the contract between Follett Software Company and the governmental
entity; and (d) in all respects contains proprietary data belonging solely to Follett
Software Company.
2.For units of the Department of Defense (DOD), this Product is sold only with
Restricted Rights" as that term is defined in the DOD Supplement to the Federal
Acquisition Regulations (DFARS") 52.227-7013(c) (1) (ii) and use, duplication, or
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in Technical Data and Computer Product clause at DFARS 52.227-7013.
Manufacturer: Follett Software Company, 1391 Corporate Drive, McHenry, IL
60050-7041.
3.If the Product is acquired under a GSA Schedule, the U.S. Government has agreed: (a)
to refrain from changing or removing any insignia or lettering from the Product that
is provided or from producing copies of manuals or disks (except one copy for
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which are the same as, or similar to, those specified above.
Follett Software Company
1391 Corporate Drive
McHenry, Illinois 60050-7041
(800)323-3397
Email: info@fsc.follett.com or techsupport@fsc.follett.com
www.fsc.follett.com
704/04
Copyright 2003 - 2004, Follett Software Company. All rights reserved.
804/04
Notes
Contents
Welcome 27
9
Getting started 28
Viewing the online User's Guide 28
Getting help 29
About our customized training 29
Contacting Follett Software Company 29
Follett's tollfree number 29
Visit our Web site 30
Contacting Technical Support 30
What's folletttalk? 30
Enhancement requests 30
System Setup 31
Chapter 1 System Setup basics 31
About the setup chapters 31
What you'll need 32
Getting around in System Setup 33
Chapter 2 Setting up your site 35
Identifying your library 35
Identifying your country and first month of statistical year 36
Setting up your barcode symbologies 37
Protecting your Follett applications with passwords 40
Transferring the PHD application to a PHD 42
Obtaining a MARC Organization Code 36
Selecting a barcode symbology 38
Can symbologies be mixed? 38
How to select and define barcode symbologies 39
How to change an application password 41
1004/04
How to change the PHD settings 43
Maintaining events for Catalog Plus 43
After setting up your site 44
Chapter 3 Preparing to catalog your collection 45
Grouping your collection according to lending period 45
How to add or edit circulation types 47
Identifying call number locations in your MARC records 47
Setting up your call number prefixes 48
How to add or edit call number prefixes 50
Sorting your call numbers 51
Increasing access to your collection with categories 52
How to add or edit categories 53
How to delete categories 54
Defining the tag range for your brief MARC records 54
Setting up miscellaneous Cataloging options 55
After preparing for cataloging 59
Chapter 4 Setting up Acquisitions 61
Adding vendors 61
Contact tab 63
Notes tab 63
Purchases tab 63
Adding funding sources 64
Amount tab 65
Notes tab 66
Setting the default information 66
Chapter 5 Preparing to circulate your collection 69
Grouping your patrons by type 69
How to add or edit a patron type 71
Making it easier to create new patrons 72
Empowering your patrons 74
Circulation policies: who can have what and for how long 76
How to set circulation limits for patron types 77
How to limit loan periods 78
Setting time limits for items on hold 78
Expiring holds 79
Deleting holds 79
Setting up reserves 79
Entering the time limits 80
Activating automatic fine calculation and refunds 81
Customizing your overdue, bill, and ready hold notices 82
How to change the wording on a notice 83
Setting your library's hours 85
Setting up your library's current calendar 85
Setting up alert sounds (and more) for your circulation desk 88
After preparing for circulation 90
Chapter 6 Building your union 91
Who should read this? 91
Where do we begin? 91
What is data exchange? 92
Participation levels 93
Filtering rules 94
How are the best" records created? 95
Setting up your union 95
Entering union catalog site information 96
Entering union cataloging information 98
Setting up your members 101
Defining your nonDX members 102
Defining your DX members 106
Deleting a member 112
What's next? 112
Considerations for nonDX members and unions 113
1104/04
Circulation Desk 115
Chapter 7 Circulation Desk basics 115
What is Circulation Desk? 115
Starting Circulation Desk 115
Circulation Desk security 118
Limiting and restoring access to Circulation Desk 118
Receipt Printer (Transaction Tracker) setup and printing 120
Showing and hiding patron pictures 122
Transactions 101 122
Typing or scanning barcodes 123
1204/04
Finding patrons or copies 123
Important messages for patrons 126
Sounds 126
Handling block conditions during a transaction 127
Adding or editing a patron record 129
Viewing and printing patron information 130
Viewing the current status of a copy 134
Sending items to the bindery or on interlibrary loan 135
Troubleshooting 136
Chapter 8 Checking out items 137
How to check out a copy 138
Adding or editing a patron 139
Adding a title during a checkout 139
Handling noncirculating copies 141
Showing due dates 142
Special due dates for checkouts and renewals 143
Troubleshooting 144
Chapter 9 Renewing items 147
Renewing all (or some) of a patron's checkouts 147
How to renew a single copy or stack of copies 149
Troubleshooting 150
Chapter 10 Checking in items 151
How to check in a copy 151
Handling items on hold or reserve 152
Reshelving items 152
Troubleshooting 152
Chapter 11 Dealing with fines and lost copies 155
Crime and punishment: the types of fines 155
Tracking fine payments 156
Recording payment against the fine balance 157
Recording payment for a single fine 158
Creating fines 158
Editing fines 160
Giving refunds 161
Marking a patron's checkout lost 161
Charging a fine for the lost copy 163
Troubleshooting 164
Chapter 12 Managing holds 165
A brief introduction to holds 165
A brief introduction to reserves 166
Readying reserves 166
Circulating reserves 166
Getting around the Holds/Reserves window 167
Placing a hold or reserve for a patron 168
Managing holds 169
Extending the life of a hold 169
Changing the priority of a hold 170
Interpreting the Daily Holds Processing exception report 171
Troubleshooting 174
1304/04
Chapter 13 Circulating items with a PHD 175
Patrons 183
Chapter 14 Patron Maintenance basics 183
Why use a PHD to circulate your collection 175
Before recording transactions with a PHD 176
Recording transactions with a PHD 176
Processing remote circulation transactions 176
Interpreting the Remote Circulation Processing exception report 179
Troubleshooting 182
About Patron Maintenance 183
Using Patron Maintenance 183
Searching for patron records 184
How to search for a patron record 185
What happens if the patron isn't found 186
Chapter 15 Maintaining individual patron records 187
About maintaining individual patron records 187
1404/04
How to add or edit a patron record 187
How to add, edit, and delete addresses 188
How to add or edit an important message or a note 189
How to add, replace, or remove a patron picture 189
How to delete individual patron records 190
Chapter 16 Maintaining patron records in batches 191
About global maintenance 191
Globally updating batches of patrons 191
Updating information for a few individual patrons 192
Updating patron records using a PHD 193
Globally deleting patrons 195
Deleting patrons with a PHD 196
Interpreting the exception report 198
Chapter 17 Importing patron information 199
Chapter 18 Exporting patron records 207
Inventory 209
Chapter 19 Inventory basics 209
About importing patron records 199
Formatting information for the librarian's technical personnel 199
Follett's patron import data file formats 199
Importing patron records 202
Interpreting the exception report 203
Importing patron pictures 204
Interpreting the exception report 206
About exporting patron records 207
How to export patron records 208
Overview of an inventory 209
Preparing for inventory 210
How will Inventory affect circulation? 210
After inventory 212
Inventory Checklist 213
Starting and getting around in Inventory 215
Chapter 20 Taking inventory of your collection 217
Beginning an inventory 217
Entering copies into Inventory 218
Entering copies directly into the Inventory main window 219
Using a PHD to inventory your collection 221
Using a portable computer to inventory your collection 223
Interpreting the Remote Inventory exception report 228
Finalizing an inventory 230
Printing reports of your Missing items 231
Resetting Missing copies 231
Marking items Missing outside an inventory 232
Deleting Missing items 232
1504/04
Cataloging 233
Chapter 21 Cataloging basics 233
Cataloging 101 233
Using MARC bibliographic and authority record formats 233
Permanent or temporary? 234
Starting Cataloging 235
Customizing the toolbar 236
Cataloging Security 238
Finding MARC records in your collection 240
Using Limiters on your local database 241
Accelerated Reader search 242
Lexile search 243
Reading Counts search 244
Find-It-All Collection 245
Searching Alliance Plus Online or Alliance Plus CDs 245
Scanning an ISBN 247
Searching your DX union catalog 247
Using your search results 248
TitlePeek 250
Adding, saving, copying, and editing MARC records 251
Deleting a MARC record 252
Printing MARC records 253
1604/04
Chapter 22 Using the Easy Editor 255
When to use the Easy Editor 255
Working with bibliographic records 255
Brief MARC Record tab 256
Added Description tab 257
Providing access through subjects 259
Providing additional entries 260
Using the Find Headings feature 261
What's next? 262
Chapter 23 Using the MARC Editor 263
Working with bibliographic records 263
Adding new bibliographic records 264
The MARC Editor: an overview 265
What is a good" bibliographic record? 265
Tags: the backbone of a MARC record 266
Bibliographic fixed-length tags 268
Variable-length tags 273
What's next? 277
Working with authority records 278
Creating crossreferences 278
Getting started 278
Adding new authority records 279
How are authority records different? 280
What's next? 284
Chapter 24 Working with copies 285
Adding and editing copies 285
Deleting a copy 288
Chapter 25 Importing MARC records 289
Importing bibliographic records 289
Importing MARC 21/852 Holdings data 291
Importing MARC 21/852 Holdings Format Data by Barcode 295
Importing MARC 21/852 Holdings Format by Control Number 296
For Winnebago records: Reconstructing your barcodes and more 297
Importing authority records 307
Interpreting the exception report 308
Chapter 26 Exporting MARC records 311
Getting ready to export 311
Exporting bibliographic records 312
Exporting authority records 318
Splitting a collection 318
Using a PHD 318
Using categories 319
Interpreting the exception report 321
Chapter 27 Maintaining your collection 323
Using reports to analyze your collection 323
Updating bibliographic headings globally 324
Updating copy information globally 326
Adding funding sources or vendors to their tables 327
Updating individual copies 330
Deleting lost or missing copies globally 330
Deleting subject headings by source globally 332
DX-enabled union catalogs and members 333
Deleting tags globally 334
Deleting titles without copies globally 335
Using a scanner to delete copies 337
Using your PHD for mass updates 338
Updating categories, circulation types, or copy status with a PHD 338
Removing categories from copies with a PHD 340
Deleting copies with a PHD 342
Viewing the Weeding log 344
Updating keywords 345
Rebuilding crossreferences 346
Enhancing your records with the Book Cart 346
Adding titles to the Book Cart 346
Reconning titles in the Book Cart 347
Editing titles from the Book Cart 348
Transferring your records to and from MARC Magician 348
Printing the contents of the Book Cart 349
Merging copies onto one title record 351
1704/04
Chapter 28 Cataloging tips 353
Audiovisual equipment 353
Vertical file material 353
1804/04
Videorecordings 354
Electronic resources 355
Tag 856Electronic Location and Access 355
System notes and considerations 357
Related materials 358
eBooks 360
Websites 366
Computer files 367
For further information 369
Chapter 29 Acquisitions 371
The lifecycle of an order 371
Adding or editing an order 372
Filling out an order 372
Finding an order 375
Editing vendor information 376
Editing funding source information 377
Updating address information 378
Printing your order form 379
Alliance Plus 381
Chapter 30 Alliance Plus basics 381
About Alliance Plus 381
Starting Alliance Plus 381
Choosing Alliance Plus Online or an Alliance Plus CD 382
Using Alliance Plus 383
Chapter 31 Autorecon and Reading Program Recon 385
About the Autorecon process 385
Bibliographic record modifications 386
Preparing for an Autorecon 387
Running an Autorecon 387
About the Reading Program Recon process 390
Preparing for a Reading Program Recon 391
Running a Reading Program Recon 391
Chapter 32 Process Misses 395
About Process Misses 395
Running Process Misses 396
Search Stations 403
Chapter 33 Setting up your search stations 403
Accessing Setup 403
General Setup tab 404
Choosing the OPAC interface 405
Controlling user access 406
Providing access to other applications 408
Setting up passwords 409
What's next? 409
Text OPAC Setup tab 410
Choosing search options 410
Modifying the record display 412
Selecting limiter options 412
What's next? 414
Visual OPAC Setup tab 415
Choosing display options 415
Selecting Bookbag options 416
Saving your settings 416
Importing the default buttons 416
Default button sets 416
What's next? 418
Adding and editing action buttons 418
Identifying the button 420
Associating an image with the button 421
Choosing the Action of the button 422
Saving buttons 427
Deleting buttons 427
Putting it all together 428
After saving your setup 429
Setting up multiple search stations 429
1904/04
Chapter 34 Setting up WebCollection Plus 431
Running WebCollection Plus 431
Shutting down a connection to the FairCom Server 431
Accessing WebCollection Plus 432
2004/04
Constructing the URL for the main page 432
Constructing the URL for the Setup Information page 432
Changing the setup password 432
A note about browser settings 433
The Setup Information page 434
Customizing the appearance of the pages 436
Changing the text on the main page 436
Changing the graphics 437
Providing tools and services for your patrons 438
Configuring the toolbar 438
Enabling the Bookbag 439
Setting up hold and interlibrary loan request options 440
Setting up WebCollection Plus for State Standards 443
Setting up WebCollection Plus for Keyword/Power and Browse searches 444
Checking a copy's status from WebCollection Plus for Union 445
Enabling Patron Empowerment 445
Setting up Visual WebCollection Plus 447
Providing more information access for your patrons 448
Accessing TitlePeek 448
Setting up QuickLinks 448
Modifying the record display 449
Viewing Follett eBooks 449
Enabling optional tabs 450
Customizing your pages 450
Information page 450
Web Links page 451
Testing your setup 452
WebCollection Plus for English/French or English/Spanish 454
Troubleshooting 456
Chapter 35 Using your OPAC 457
Choosing the interface 457
Searching your library in the text interface 458
What is a Power search? 459
Accelerated Reader search 461
Lexile search 461
Reading Counts! search 462
Find-It-All Collection searches 463
Using the search results 463
Electronic Location and Accessthe 856 tag in action 466
eBooks 467
TitlePeek button 469
Printing search results 470
Searching tools 470
Customizing the limiters 470
Repeating a search 472
Patron Empowerment 472
Accessing other applications 474
Using the Bookbag 475
Viewing events 476
Resetting the search station 476
Clearing the current search 476
Searching your library in the visual interface 477
Getting around in Visual OPAC 477
Tracing your steps 479
Using the Type In Search 480
Using the search results 481
Viewing the record 482
Using the Bookbag 484
Clearing the search station 484
Cataloging reports overview 499
Generating a Bibliography Report 502
Generating a Brief Records Report 503
Generating a Code Table List 504
2204/04
Generating a Copies Added Report 506
Generating a Copies by Funding Source or Vendor Report 507
Generating a Copies With Different Call Numbers Report 511
Generating a Copies With Other Call Numbers Report 512
Generating a Copies Without Call Numbers Report 513
Printing Copy Barcode Labels 514
Generating a Copy List by Circulation Type 516
Generating a Headings Without Authorities Report 517
Generating a Lexile Report 520
Generating a Shelf List 521
Generating Spine/Pocket Labels 522
Generating a Title List 525
Generating a Titles Added/Updated Report 529
Generating a Titles by Category Report 530
Generating a Titles With Duplicate Standard Numbers Report 531
Generating a Titles Without Copies Report 533
Generating a Titles Without Standard Numbers Report 534
Generating a Used or Unused Copy Barcodes Report 535
Chapter 38 Circulation reports 537
Circulation reports overview 537
Generating a Category Statistics Report 539
Generating a Checkouts/Fines Transactions Report 540
Generating a Circulation Statistics Report 542
Generating a Collection Age by Call Number Report 545
Generating a Collection Age by Subject Report 547
Generating a Collection Statistics Report 548
Generating a Collection Value Report 550
Generating a Copy List by Status 551
Generating Date Slips 552
Generating Hold Notices 553
Generating a Hold Statistics Report 556
Generating a Hold Transaction List 557
Generating an Inventory List by Call Number 558
Generating an Inventory List by Title 559
Generating Overdue/Bill Notices 561
Generating an Overdue List 566
Printing Patron Barcode Labels 567
Generating a Patron Barcode List 570
Generating Patron Cards 572
Generating a Patron Name List 575
Generating a Patron Statistics Report 577
Generating a Used or Unused Patron Barcodes Report 579
Chapter 39 System reports 581
Generating your system circulation statistics 582
Generating a System Information Report 582
More information for union catalogs and members 584
Chapter 40 Extracting data 585
About extracting data 585
How to extract data 585
Using extracted data 586
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Utilities 591
Chapter 41 Database maintenance utilities 591
About Utilities 591
When should I run a utility? 591
What if a utility is interrupted? 592
Backing up your library database 592
Starting Utilities 592
About the Maintenance utilities 593
Check Database Integrity 594
Rebuild Keywords 595
Rebuild MARC Headings 596
Rebuild File Indexes 597
About the Advanced utilities 598
Rebuild Database 599
Reload File 600
Remove Patron History 601
Empty Database 602
Enable/Disable Data Exchange 602
Viewing your registered products 603
Interpreting the Utilities exception report 603
Chapter 42 Backing up your database 605
Develop a backup strategy 605
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How do I back up my database? 605
Media rotation 606
Backup tips 606
Using Follett Software's Backup and Restore 607
Backing up your database 608
Restoring your database 609
Using another vendor's backup software 610
Singleuser sites 610
Multiuser sites 611
Restoring from backup 612
Appendices 613
Appendix A Glossary 613
Appendix B Bibliographic and authority tags 627
Bibliographic tags 627
Tags in the Easy Editor 632
Reading and interest levels and the 521 tag 634
Reading programs and the 526 tag 635
Searchable tags 637
Tags displayed in online public access catalogs 638
Authority tags 639
Appendix C Bibliographic and authority templates 643
Selecting a template 643
Editing the leader, 007, and 008 tags 645
Editing an existing tag in a template 645
Inserting a tag into a template 646
Appendix D Barcode symbologies 647
What does a barcode contain? 647
Barcode terminology 648
What are your barcode options? 649
Defining the barcode symbology 650
Assigning barcodes 652
Appendix E Using a PHD+, PHD+ II, or PHD Laser+ 653
PHD+, PHD+ II, and PHD Laser+: the Telxon models 653
Supported barcodes 654
Connecting a PHD to your computer 655
Downloading the application 655
Using a Telxon PHD 656
Starting circulation mode and setting the date 662
Checking out and renewing items 662
Checking in items 663
Collecting inventory, copy, or patron data 663
Erasing data from a PHD 664
Troubleshooting 664
Rebooting your Telxon PHD 667
Maintenance information 668
Storing your PHD 668
Cleaning your PHD 668
Charging and recharging batteries 668
Backup power 669
Disposing of old batteries 670
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Appendix F Using a PHD Dolphin+ 671
Getting started 671
Loading the PHD application for the first time 671
PHD Dolphin+ basics 672
Navigating the PHD Dolphin+ 672
Entering alpha and special characters 672
Supported barcodes 673
Scan and battery capacity 673
Collecting circulation information 674
Checking in items 674
Checking out and renewing items 675
Collecting inventory scans 676
Programming codes for ScanTeam 5400 Laser scanner 702
Welcome
27
Welcome to Follett Software Company's suite of library automation solutions.
This guide includes information about many of our integrated products, even
though you may not have purchased all of them.
Circulation Plus is a complete library collection and patron management system.
It circulates your collection and tracks circulation and patron statistics, fines,
holds, reserves, and your library schedule. Once you set up your policies, you
can use Circulation Plus to add patron, MARC, and copy records to your
database; circulate materials; print reports; and take an inventory. Circulation
Plus includes the basic shared modules (System Setup, Reports, Cataloging,
Utilities, and Backup and Restore) and the circulation modules (Circulation Desk,
Inventory, and Patron Maintenance).
Catalog Plus offers flexible searching capabilities to help you and your patrons
easily locate the materials you want. Once you've set up your site and built your
database, you can search your entire collection. Catalog Plus includes the basic
shared modules (System Setup, Reports, Cataloging, Utilities, and Backup and
Restore) plus an OPAC (Online Public Access Catalog) for your patrons. An
OPAC for your crossplatform search stations is also available.
Union Catalog Plus allows you to create a districtwide database from all the
MARC records of the member sites. Follett Data Exchange Server instantly
updates the union and the member databases with cataloging changes made at
any of the sites. These changes are shared, or not, according to the participation
preferences of each member. The search results in the OPAC show all copies of a
title and their locations.
Alliance Plus lets you add or enhance library bibliographic records with
information from an online database with over 5 million titles and a suite of
CDROMs. This User's Guide includes information for integrating Alliance Plus
into your collection maintenance tasks. Alliance Plus is also available for unions.
WebCollection Plus and the Z39.50 Server expand access to your collection.
WebCollection Plus gives your patrons access to your collection over the Internet.
Z39.50 Server makes your library database accessible to Z39.50 clients
worldwide. Follett Software Company also offers BookWhere? 2000, a Z39.50
client that lets users search multiple Z39.50 databases at the same time.
WebCollection Plus and Z39.50 Server are also available for unions.
Find-It-All Collection provides one-stop searching of multiple online resources
with Find-It-All One Search, and access to over 160,000 safe, high-quality K-12
Web sites aligned to state and national standards with Find-It-All Knowledge
Links. Students can access Find-It-All Collection from Follett's OPAC,
WebCollection Plus, or their Internet browser. Find-It-All Collection gives your
students access to the best information in the least amount of time.
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A PHD (Portable Handheld Device) is a portable scanner that collects, stores, and
transmits data. A PHD lets you expedite your circulation, cataloging, inventory,
and reporting activities. Circulation Plus and Catalog Plus currently support four
PHD models: PHD+, PHD+ II, PHD Laser+, and the PHD Dolphin+.
If you are interested in learning more about any of the Follett Software products
and services mentioned here or elsewhere in this guide, please refer to
Contacting Follett Software Company" on page 29.
Getting started
We know you're eager to get started. This User's Guide is designed to help you get
the information you need when you need it. The first section covers the setup
tasks you need to complete. The remainder of the guide provides information on
a modulebymodule basis. Be sure to take a look at the end of the guide for the
Glossary and information on MARC tags, the PHDs, and The Bar Tender.
Many of Follett Software Company's applications have been developed for both
the Windows and Macintosh operating systems. This guide provides instructions
for using the applications on either platform. All differences between platforms
are noted in the text.
This guide assumes you have a basic understanding of your operating system. If
you need help with OSspecific tasks, such as changing your screen resolution,
associating a program with a particular file type, assigning sounds to events, or
creating shortcuts/aliases, please see your operating system's help.
Throughout this guide, when instructing you to select several menu commands
in sequence, this guide uses a vertical line to indicate a division between menus
and submenus (for example: Edit | Global Update | Headings).
You'll notice blocks of information in this guide that are preceded by a boldface
word. The boldfaced word indicates the information's importance:
Note:
Important:
See also:
Warning:
Provides additional information
Indicates information crucial for optimal performance
Directs you to another source of information for a given topic
Warns that a particular function may change or delete data
Viewing the online User's Guide
By default, this guide is installed in an electronic format wherever you installed
Circulation Plus, Catalog Plus, or Union Catalog Plus. This lets you access the
guide wherever and whenever you need it. With the online guide, you can
quickly search for a specific word or phrase and print pages of the guide.
Note: To use the online User's Guide, you'll need Adobe
or higher. The current version of Adobe Acrobat Reader can be installed
from the Adobe Acrobat Web site.
Acrobat Reader v5.x
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To open the online guide, from the computer desktop, open the Follett
Applications folder and doubleclick the User's Guide icon. You can also access
the Follett Applications menu from the Windows Start | Programs menu or from
the Mac OS Apple menu.
Getting help
In addition to the information contained in this guide, all the Follett applications
come with extensive help topics. These help topics are designed to provide you
with quick access to important information about the module you're using.
To get help with a specific window or dialog, simply click the Help button. You
can also select Help from the menu bar at the top of the module's window. From
the Help menu, you can access the help topic for the current window, a
description of the menus displayed in the current module, product information,
and counts for the current number of patrons, titles, and copies in the system.
About our customized training
Follett Software Company offers several options for interactive training with a
Follett representative. Visit our Web site at www.fsc.follett.com or call
1-800-323-3397 for details.
Contacting Follett Software Company
For information about our products, or if you need assistance, please contact us
using any of the following methods:
Follett's tollfree number
Use the following number and enter the extension or number key to contact the
departments listed below:
(800) 323-3397
7:00 A.M. to 7:00 P. M . central time
Customer Service
(order placement and status, returns,
training and workshop information)
To order product literaturePress 2
Upcoming eventsPress 3
FSC's mailing address, additional numbers Press *
Accounts ReceivableExt. 7201 or 7415
Customer Service Fax1-800-807-3623
Press 1
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Visit our Web site
Follett Software Company's home page is located at http://www.fsc.follett.com.
From our home page, you'll discover:
What's new at Follett Software Company
How to integrate information literacy solutions with technology
How to solve some of the technology challenges your district is facing
Information on automating Englishspeaking libraries worldwide
How to make your library more efficient and your resources more accessible
Contacting Technical Support
If you need technical support for one of our products and have a support
agreement for that product, you may call, fax, or email your questions to us free
of charge. Be sure to include your customer number and as much detail as
possible (e.g., the contents of critical error messages, what you were doing when
an error occurred, etc.).
Phone:(800) 722-74247:00 A.M. to 6:00 P.M. central time
Fax:(815) 578-5196
Email:techsupport@fsc.follett.com
Support Web pagehttp://www.fsc.follett.com/support/
Important: If your support agreement has expired and you need service, call
Customer Service at (800) 323-3397.
What's folletttalk?
As a Follett Software customer, you are entitled to subscribe to folletttalk, an
Internet mailing list. This electronic discussion group lets you share your
experiences with our software products and services, ask questions, and receive
responses from other Follett Software customers. Anything related to Follett
Software is welcome on this mailing list.
To join folletttalk, fill out the subscription form on our Web site or send an email
message to: imailsrv@fsc.follett.com. In the body (not the subject line) of your
We welcome your ideas and comments. If you have ideas for enhancing our
products, guides, or services, please copy the form at the back of this guide, fill it
out, and mail it to us; or you can submit your suggestion online at