Follett 25HI425ASIDP, 50CI425WLI, 25CI425WLI, 50HI425ASIDP User Manual

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Page 1

Symphony Plus™ 25 and 50 Series

25/50HI425A-SI Wall Mount

Ice-only Dispenser with

SensorSAFE Dispensing

25/50CI425A/W-LI Countertop Ice-only

Dispenser with Lever Dispensing

25/50CI425A/W-SI Countertop

Ice-only Dispenser with

SensorSAFE™ Dispensing

Ice and Water Dispensers

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Installation, Operation and Service Manual

Serial numbers above K39863

Please visit https://www.follettice.com/technicaldocuments

for the Operation and Service manual for your unit.

Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully before you begin your installation.

Should you have need technical help, please call our Technical Service group at (877) 612-5086 or (610) 252-7301.

Please have your model number, serial number and complete and detailed explanation of the problem when contacting Technical Service.

Getting Started

After uncrating and removing all packing material. Inspect the equipment for concealed shipping damage. All freight is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt "damaged." Follett Customer Service must be notied within 48 hours. Wherever possible, please include detailed photos of the damage with the original packaging so that we may start the freight claim process.

801 Church Lane • Easton, PA 18040, USA Toll free (877) 612-5086 • +1 (610) 252-7301 www.follettice.com

Installation and Service Videos:

www.follettice.com/servicevideolibrary

01234624R04

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Contents

Welcome to Follett. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Getting Started ........................................................................... 1

Specications .............................................................................. 4

Electrical ................................................................................ 5

Ambient ................................................................................. 5

Plumbing ................................................................................ 5

Ventilation clearances ...................................................................... 5

Dry weight ............................................................................... 5

Installation ................................................................................. 6

Before you begin .......................................................................... 6

Installing countertop dispensers with rear exiting utilities (no legs) ................................... 6

Installing countertop dispensers with bottom exiting utilities ........................................ 7

Installing wall mount dispensers ..............................................................8

User information ........................................................................... 11

How the dispenser works ...................................................................11

Cleaning and sanitizing ..................................................................... 11

Weekly ................................................................................ 12

Monthly ................................................................................ 12

Semi-Annually (more often if conditions dictate) ................................................ 12

Ice Machine and Dispenser ................................................................ 12

Service ................................................................................... 15

Ice machine Operation (all models) .......................................................... 15

The icemaking process .................................................................... 15

Water system ........................................................................... 16

Wiring diagram - Lever .................................................................... 18

Wiring diagram - SensorSAFE .............................................................. 19

Ice machine operational and diagnostic sequences ............................................. 20

Diagnostic Stages ........................................................................ 25

Compressor data ........................................................................ 31

Refrigeration system ...................................................................... 31

Dispenser troubleshooting .................................................................. 32

Lever model troubleshooting guide .......................................................... 32

SensorSAFE model troubleshooting guide .................................................... 32

Ice machine removal instructions ............................................................. 33

Evaporator disassembly ................................................................... 36

Evaporator reassembly .................................................................... 37

Gearmotor replacement ................................................................... 37

Replacement parts ......................................................................... 38

Dispenser exterior ........................................................................38

Wheel motor and drive system .............................................................. 39

Dispense chute and splash panel (models with SensorSAFE infrared dispensing) ..................... 40

Dispense chute and splash panel (models with lever dispensing) .................................. 41

Dispenser electrical box – SensorSAFE models ................................................42

Dispenser electrical box – lever models ....................................................... 43

Water and drain ......................................................................... 44

Water treatment accessories for Symphony Plus ice and water dispensers ........................... 45

Air-cooled ice machines ................................................................... 46

Water-cooled ice machines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Evaporator replacement parts .............................................................. 50

Ice machine electrical components .......................................................... 52

2 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

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Check your paperwork to determine which model you have. Follett model numbers are designed to provide information about the type and capacity of Follett ice dispensing equipment. Following is an explanation of the different model numbers.

25CI425A-LI

I = ice-only; no water

Dispense actuation, L = lever, S = SensorSAFE

Condenser type, A = air-cooled, water-cooled

Ice machine capacity in lbs per day

Ice machine location, I = integral

Dispenser conguration, C = countertop, H = wall mount

Approximate storage capacity in lbs

CAUTION!

§ Do not tilt unit further than 30° off vertical during uncrating or installation.

§ Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all times. If access to this area is required, power to unit must be disconnected rst.

§ Follett recommends a Follett water lter system be installed in the ice machine inlet water line (standard capacity #00130229, high capacity #00978957, carbonless high capacity #01050442).

§ Prior to operation, clean the dispenser in accordance with instructions found in this manual.

§ Ice is slippery. Be sure counters and oors around dispenser are clean, dry and free of ice.

§ Do not block right side air intake or top air exhaust.

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 3

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Specications

Countertop

25CI425A/W

36"

(91.5 cm)

50CI425A/W

40"

(101.6 cm)

Wall mount

Front View

21" (53.4 cm) 24" (61 cm)

14.25"

(36.2 cm)

AIR INTAKE

AIR EXHAUST

Right Side View Rear View

3/8" FPT condenser inlet (watercooled only)

3/8" FPT condenser outlet (watercooled only)

3/4" FPT drain

10.5"

(26.7 cm)

23"

(58.5 cm)

NEMA 5-15

0.88 (23 mm)

3/4 MPT MALE

Front View Right Side View Rear View

21.5" (54.6 cm)

24.5" (62.2 cm)*

DRAIN

10.5"

(26.7 cm)

3/8" water inlet

2.63" (6.6 cm)

1.38" (3.5 cm)

2.56" (6.5 cm)

5.69" (14.4 cm)

7.69" (19.5 cm)

25HI425A/W

36.5"

(92.7 cm)

50HI425A/W

40.5"

(102.9 cm)

AIR INTAKE

* Includes 0.5" (13 mm) for bracket supplied with unit.

AIR EXHAUST

14.25"

(36.2 cm)

17"

(43.2 cm)

NEMA 5-15

21.5" (54.6 cm)

4 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

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Electrical

§ 115 V, 60 Hz, 1 phase, 11.0A

§ Connect to a 15A dedicated circuit.

§ Furnished with 7 ft (2 m) power cord with a 90° NEMA hospital grade 5-15 plug.

Ambient

Air temp* 100 F/38 C Max. 50 F/10 C Min. (Best performance below 80 F (27 C)

Water temp

†

90 F/32 C Max. 45 F/7 C Min. (Best performance below 70 F (21 C)

Water pressure (psi/bar) 70/5 Max. 10/0.7 Min.

* Ambient air temperature is measured at the air-cooled condenser coil inlet.

†

Ambient water temperature is measured in the ice machine oat reservoir.

Plumbing

Connections 25/50CI425A Rough-ins 25/50HI425A

Dispenser drain 3/4" MPT Air-cooled 3/4" FPT

Water inlet 3/8" FPT 3/8" FPT

Condenser inlet Water-cooled 3/8" FPT N/A

Condenser outlet Water-cooled 3/8" FPT N/A

Note: Water shut-off recommended within 10 ft. (3m) of dispenser. Drain to be hard-piped and insulated. Maintain at least 1/4" per foot (20 mm per 1 m) run of slope.

Ventilation clearances

Air-cooled Water-cooled

Required for ventilation 3" (77 mm) each side N/A

Suggested for service 12" (30.5 cm) top,

6" (15.3 cm ) left side

Note: Do not block right side air intake or right side air exhaust.

12" (30.5 cm) top

Dry weight

§ 25/50CI425A/W (countertop): 215 lbs. (98 kg)

§ 25/50HI425A/W (wall mount): 230 lbs. (105 kg)

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 5

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Installation

Before you begin

§ All dispensers must be installed level in both directions to ensure proper operation.

§ Provide proper ventilation clearances.

§ Countertop units provide the option of taking utilities out bottom or back of dispenser (on wall mount units and countertop units with legs, utilities exit from back).

§ Wall mount model utilities exit through back of dispenser only.

§ Directions for each installation follow.

WARNING!

§ DO NOT LIFT UNIT AT THESE POINTS. Panels will not support weight of unit

§ Failure to follow warning may result in equipment damage or personal injury

Installing countertop dispensers with rear exiting utilities (no legs)

1. Position dispenser in desired location.

2. Mark dispenser outline on counter and

remove dispenser.

3. Drill four 7/16" holes in counter to anchor dispenser to counter (Fig. 1).

4. Apply a thick bead approximately 1/4" (7 mm) diameter of NSF listed silicone sealant (Dow Corning® RTV-732 or equivalent) 1/4" (7 mm) inside marked outline of dispenser.

5. Reposition dispenser on counter and secure to counter with four 3/8"-16NCbolts.

6. Smooth excess sealant around outside of dispenser.

7. Make utility connections (Fig. 2).

CAUTION!

§ Do not connect water-cooled condenser outlet line to the dispenser drain line.

8. Turn on water supply and check for leaks.

9. Clean dispenser and ice machine before

putting into service.

10. Turn power on and allow ice machine to produce ice.

Fig. 1 Countertop anchoring locations

1.56"

(40 mm)

12.50"

(31.8 cm)

.50"

(13 mm)

Ø.375"

(10 mm)

hole

20" (50.8 cm)

Fig. 2 Utility connections as viewed from top for countertop back access

condenser outlet 3/8" FNPT

condenser inlet

3/8" FNPT

potable water

3/8" FNPT

drain 3/4" MPT

power

6 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

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Installing countertop dispensers with bottom exiting utilities

WARNING!

§ A sturdy work surface capable of supporting the entire dispenser must be used.

§ The work surface must be large enough to accommodate height of dispenser.

§ Failure to provide proper support may result in personal injury.

1. Position dispenser with dispense chutes facing upward on sturdy work surface (Fig. 3).

2. Move drain tting from back of dispenser and

mount (Fig. 4.1).

3. Cut drain tube to length and attach to barbed

connection (Fig. 4.2).

4. Move inlet water tting from back of dispenser

and mount (Fig. 4.3).

5. Cut water tubing to length and re-insert into

water tting.

6. Water-cooled only. Disconnect internal

condenser water inlet and outlet ttings.

7. Water-cooled only. Relocate water inlet and

outlet ttings and reconnect (Fig. 4.4). Note: The water inlet is connected to the condenser; the outlet line is connected to the water regulating valve.

8. Remove the drain plug from the internal drain

line connection point and relocate to back of dispenser and reconnect.

9. Raise the dispenser upright and position in desired location.

10. Mark dispenser outline on counter and remove dispenser.

11. Cut countertop utility opening and drill four 7/16" holes to anchor dispenser to counter

(Fig. 5).

12. Apply a thick bead approximately 1/4" (7 mm)

diameter of NSF-listed silicone sealant (Dow Corning* RTV-732 or equivalent) 1/4" (7 mm) inside marked outline of dispenser.

13. Reposition dispenser on counter and secure to counter with four 3/8"-16NCbolts.

14. Smooth excess sealant around outside of dispenser and make utility connections through countertop cutout.

Fig. 3

Fig. 4

TRIM DRAIN TUBE FOR NEW DRAIN FITTING LOCATION.

Fig. 5

Ø.375"

(10 mm)

hole

14.00"

(35.6 cm)

16.00"

(40.7 cm)

1.56"

(4.0 cm)

21.00"

(53.3 cm)

20.00"

(50.8 cm)

Cutout

connections

through

bottom

5.00"

(12.7 cm)

min.

0.50" (13 mm)

1.56"

(4.0 cm)

2.50" (6.36 cm)

(31.8 cm)

Water cooled only

16.50"

(41.9 cm)

12.50"

7.00"

(17.8 cm)

CAUTION

§ Do not connect water-cooled condenser outlet line to the dispenser drain line.

15. Turn on water supply and check for leaks.

16. Clean dispenser and ice machine. 1 7. Turn power on and allow ice machine to

produce ice.

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 7

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Installing wall mount dispensers

Front View

SIDE VIEW

WARNING!

§ Wall mount dispensers are intended to be mounted above a sink, eliminating the need for a drain pan.

§ Before beginning installation verify that the sink size and location meet the requirements shown in Fig. 6.

§ If requirements are not met, a drain pan must be used to prevent ice and water from falling on counter or oor.

§ FAILURE TO TAKE THESE PRECAUTIONS COULD RESULT IN SLIPS AND FALLS ON WET FLOORS

Fig. 6 – Minimum sink requirements (without drain

pan), front view

Sink centered

below chutes

Sink centered

below dispenser

21.50"

(54.7 cm)

14.25"

(36.2 cm) min.

21.50"

(54.7 cm)

23.00"

(58.5 cm) min.

Fig. 7 – Minimum sink requirements (without drain

pan), side view

24.36" (61.9 cm)

25HI425

35.88" (91.1 cm) 50HI425

39.88" (101.3 cm)

8 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

17.01"

(43.2 cm)

18.92"

(48.1 cm)

30.00" (76.2 cm)

MIN DISTANCE TO SINK FRONT

18.00" (45.7 cm)

SUGGESTED POWER CORD ROUTING

Page 9

1. Locate wall bracket mounting position relative to wall studs (Fig. 8). Install the supplied wall bracket with six 3/8" diameter fasteners

(Fig.10.1).

Note: Three holes are available at each fastening

site to allow capture of studs or supports within the wall.

2. Locate and cut utility hole (Fig. 10.2) in wall

using Fig. 9 dimensions.

3. Rough in utilities. Wall mount bracket

dimensions can be used as a template.

§ Water: 1/2" FNPT

§ Drain: 3/4" MPT

4. Lift dispenser onto wall bracket positioning

unit so that hook on back of dispenser is captured by wall bracket support angle

(Fig.10.3).

5. Install two 1/4" X 20 screws through bottom of

wall bracket into bottom of dispenser to secure dispenser to wall bracket (Fig. 10.4).

6. Install supplied 1/2" MPT X 3/8" push-in

adapter onto 1/2" FNPT water supply.

Fig. 8 – Wall bracket location guide

TOP VIEW

1.00" (25 mm)

ANCHOR POINTS

0.438" (11 mm) CLEARANCE

12.37" (31.4 cm)

3.44" (8.7 cm)

3.53" (9.0 cm)

2.00" (51 mm)

FRONT VIEW

16.00"

(406 mm)

WALL STUDS

13" (33.0 cm)

15" (38.1 cm)

0.75" (19 mm)

19" (48.3 cm)

21" (53.3 cm)

6.00"

(15.2 cm)

25HI425A

50HI425A

25HI425A

50HI425A

Fig. 9 – Wall mount, utility location

FRONT VIEW

1.43" (3.6 mm)

3.99" (10.1 cm)

POTABLE WATER

3/8 COPPER TUBE

6.70" (17.0 cm)

POWER CORD EXIT

10.69" (27.1 cm)

3/4 COPPER TUBE

WALL CUTOUT

Fig. 10 – Wall mount bracket and fastener

requirements

0.77" (2.0 cm)

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 9

Page 10

7. Connect supplied 3/8" water line between water supply and water inlet fitting (Fig. 11.1).

8. Using supplied 3/4" drain tubing and barbed fittings, connect 3/4" barbed drain elbow tting on dispenser to 3/4" FNPT drain (Fig. 11.2).

9. Route power cord through utility access hole to power supply (Fig. 11.3).

10. Turn on water supply and check for leaks.

Fig. 11 – Dispenser bottom view

11. Install bottom panel (Fig. 12). Fig. 12

10 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

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User information

How the dispenser works

Follett’s 25/50CI series automatic-load ice and water dispensers are equipped with Follett’s 425 lb (181kg)/day ice machine. In the continuous icemaking process, water freezes to the inside wall of the evaporator. A rotating stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through an outlet port. The ice is then pushed through a tube to the storage hopper. When the hopper is full, a bin thermostat opens and shuts the ice machine off. When the dispense mechanism is activated, a dispense motor is turned on, causing the wheel to turn. This moves ice to the dispense chute where it drops by gravity into the container held below the chute.

How SensorSAFE infrared dispensing works

Follett’s SensorSAFE infrared dispensing maximizes sanitation and minimizes the possibility of cross-contamination by eliminating physical contact between the cup or container and dispenser. Sensors in the panel use reected infrared light to detect the presence of the container and send a signal to a control board which then activates the appropriate components for ice or water dispensing.

The SensorSAFE infrared dispensing package includes a cleaning switch under the left side of the front cover which temporarily shuts off dispensing to allow cleaning of the panel and lenses. If the switch is not turned back on after cleaning, the dispenser automatically resets after two minutes for normal operation.

SensorSAFE infrared dispensing also includes a time limit safety feature which automatically stops ice dispensing after one minute of continuous dispensing. Dispensing can be resumed by moving the container away from the dispenser and returning it to the activation zone.

Cleaning and sanitizing

Follett ice machines and dispensers, and their associated cleaning and sanitizing procedures, are designed for use with potable water sources. The presence, or suspected presence, of infectious agents may call for additional measures, including the replacement of components and more comprehensive disinfection measures. Follett recommends that these cleaning and sanitizing procedures be reviewed with the appropriate infectious agent subject matter experts to assure complete remediation.

Periodic cleaning of Follett’s ice and water dispenser and ice machine system is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as recommended and more often if environmental conditions dictate.

Follett recommends sanitizing the pressurized water lines prior to cleaning the ice machine/dispenser. Follett offers two kits: order P/N 01089572 when a Follett lter system with a pre-lter bowl is present, or P/N 01089580 when a Follett lter system is not present. Follow the instructions provided with the respective kits to sanitize the pressurized water lines immediately before cleaning the ice machine/dispenser.

Cleaning of the condenser can usually be performed by facility personnel. Cleaning of the ice machine system should be performed by your facility’s trained maintenance staff or a Follett authorized service agent. Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed according to the schedule below. Service problems resulting from lack of preventive maintenance will not be covered under the Follett warranty.

Recommended cleaning intervals*

Symphony Plus Frequency

Drain Line weekly

Drain Pan/Drip Pan weekly

Exterior, Water Station Tube as needed

Condenser monthly (air-cooled only)

Dispenser and Components semi-annually

Ice Machine semi-annually

Transport Tube semi-annually

Ice Storage Area/Bin semi-annually

Pressurized Water Sanitizing semi-annually

* Ice machine and dispenser must be cleaned prior to start-up.

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 11

Page 12

Weekly

CAUTION!

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Dispenser drain pan and drain line

§ Pour 1 gal. (3.8 L) of hot tap water into drain pan to ush drains.

Splash panel front, SensorSAFE™ infrared dispensing

1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front

cover.

2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based cleaner.

3. Reactivate dispensing by pressing and releasing clean switch again.

Monthly

CAUTION!

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Condenser (air-cooled ice machine only)

§ Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure optimal

performance.

Semi-Annually (more often if conditions dictate)

§ A cleaning procedure should always include both the ice machine and dispenser.

§ Icemaking system can be cleaned in place.

CAUTION!

§ Wear rubber gloves and safety goggles (or face shield) when handling SafeCLEAN Plus™ and IMS-III solutions.

§ Use only Follett approved cleaners.

§ It is a violation of Federal law to use the Nu-Calgon® IMS-III solution in a manner inconsistent with its labeling.

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Cleaning Tool Checklist

§ (1 or 2) 1.5 gallon (or larger) plastic bucket

§ (2) clean cloths

§ Sanitary gloves

§ Safety glasses

§ (2) SaniSponge™ (P/N 00131524 - single sponge)

§ SafeCLEAN Plus ice machine cleaner

§ [OPTIONAL] Nu-Calgon IMS-III no-rinse sanitizer (P/N 00979674 – 16  oz. bottle)

SafeCLEAN Plus Solution: Follow the directions on the SafeCLEAN Plus packaging to mix 1 gal. (3.8 L) of Follett

SafeCLEAN Plus solution. Use 100 F (38 C) water.

[OPTIONAL] No-rinse Sanitizing Solution: Follow the directions on the Nu-Calgon IMS-III packaging to mix

1gal. (3.8 L) of IMS-III solution. Use 100 F (38 C) water.

Ice Machine and Dispenser

Cleaning Procedure

Note: Check drains and drain cup to ensure they are open and owing freely.

1. If ice machine was running recently, ensure that the evaporator is completely free of ice before proceeding.

If there is ice in the evaporator, complete steps 2-7 using only hot water to remove the ice, then begin Cleaning Procedure again.

2. Remove front cover and turn OFF bin signal switch.

3. Dispense all ice from storage hopper and discard.

12 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 13

4. Remove splash panel.

5. Press CLEAN switch. The MAINTENANCE light will turn on and the machine will drain. Wait for the LOW WATER light to turn on.

6. Remove lid from cleaning cup and ll (about 1 quart) until SafeCLEAN Plus solution completely lls the

reservoir. Place lid back on cup. Save remainder of SafeCLEAN Plus solution.

7. CLEANER FULL light will turn on and machine will start cleaning cycle, then rinse three times; this process takes approximately 15 minutes.

8. While ice machine is cleaning, clean dispenser as follows: a. Turn OFF dispenser power.

b. Remove hopper lid.

c. Remove knurled nuts from front of storage hopper.

d. Remove stud assembly, baffle, wheel, and any remaining ice.

e. Remove dispense chutes from splash panel.

f. Remove water dispense tube. Soak in SafeCLEAN Plus solution and clean thoroughly with a small brush.

Rinse with clean water and reinstall.

g. Submerse drain grille in SafeCLEAN Plus solution and allow to soak to remove any scale buildup.

h. Wipe inside of hopper lid, stud assembly, baffle, wheel, inside of storage area, dispense chutes, drain grille

and drain pan with damp cloth wrung out in SafeCLEAN Plus solution. Thoroughly rinse all parts with damp cloth wrung out with clean water.

Note: To avoid possible damage to motor assembly, only use a damp cloth to clean storage hopper. Do not

allow water to run through motor shaft hole in bottom of hopper.

9. When machine is nished cleaning, the MAINTENANCE light will turn off.

Finish cleaning – SafeCLEAN Plus only

10. Reinstall dispense chutes, wheel, baffle, stud assembly and knurled nuts.

11. Remove top bearing insulation. Loosen Phillips-head screw on nozzle connected to evaporator. Remove

nozzle from evaporator side only, leave other side of nozzle connected to transport tube.

12. Soak one SaniSponge in remaining SafeCLEAN Plus solution.

13. Insert the sponge soaked in cleaning solution into nozzle, then insert a dry sponge into the nozzle.

14. Replace nozzle onto evaporator and tighten screw. Ensure drain is connected to reservoir and vent tubes

are connected to evaporator drain pan. Replace top bearing insulation.

15. Turn ON bin signal switch. Wait for ice to push sponges through transport tube.

16. Collect sponges from ice storage bin.

1 7. Replace hopper lid, machine top, turn ON dispenser power and install front cover.

18. After 10 minutes, dispense all ice and discard.

[OPTIONAL] Finish cleaning – No-rinse sanitizing with Nu-Calgon IMS-III

19. Press CLEAN switch. The MAINTENANCE light will turn on and the machine will drain. Wait for the LOW WATER light to turn on.

20. Remove lid from cleaning cup and ll (about 1 quart) until sanitizing solution completely lls the reservoir.

Place lid back on cup. Save remainder of sanitizing solution.

2 1. CLEANER FULL light will turn on and machine will start cleaning cycle then rinse three times; this

process takes approximately 15 minutes.

22. While ice machine is sanitizing, clean dispenser as follows: a. Wipe inside of hopper lid, stud assembly, baffle, wheel, inside of storage area, dispense chutes, drain grille

and drain pan with damp cloth wrung out in sanitizing solution. Do not rinse off the sanitizing solution.

Note: To avoid possible damage to motor assembly, only use a damp cloth to clean storage hopper. Do not

allow water to run through motor shaft hole in bottom of hopper.

23. Reinstall dispense chutes, wheel, baffle, stud assembly and knurled nuts.

24. When machine is nished rinsing, the MAINTENANCE light will turn off.

25. Remove top bearing insulation. Loosen Phillips-head screw on nozzle connected to evaporator. Remove

nozzle from evaporator side only, leave other side of nozzle connected to transport tube.

26. Soak one SaniSponge in remaining sanitizing solution.

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 13

Page 14

2 7. Insert the sponge soaked in sanitizing solution into nozzle then insert a dry sponge into the nozzle.

28. Replace nozzle onto evaporator and tighten screw. Ensure drain is connected to reservoir and vent tubes

are connected to evaporator drain pan. Replace top bearing insulation.

29. Turn ON bin signal switch. Wait for ice to push sponges through transport tube.

30. Collect sponges from ice storage bin. 3 1. Replace hopper lid, machine top, and install front cover.

32. After 10 minutes, dispense all ice and discard.

User Interface and Exterior Cabinet

§ Clean stainless steel panels with stainless steel cleaner.

14 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 15

Service

Ice machine Operation (all models)

Follett’s ice machine consists of four distinct functional systems:

§ Harvesting system

§ Water system

§ Electrical control system

§ Refrigeration system

These four systems work together to accomplish the production and harvesting of ice. A problem in any one of these systems will result in improper operation of the entire ice production cycle. When troubleshooting the ice machine, it is important to analyze the entire system operation to determine which system is not functioning properly, then pinpoint the component within that system that is malfunctioning. Determine what corrective action must be taken before making any adjustments or replacing any components.

The icemaking process

The Maestro Plus ice machine uses a stainless steel jacketed evaporator and operates on a continuous freezing cycle. Water is supplied to the evaporator from the water reservoir where the water level is controlled by conductivity probes.

When the ice machine is running, a layer of ice forms on the interior surface of the evaporator. This ice is continuously removed by a slowly rotating (12RPM) auger. The auger carries the ice upward into the cavity formed by the top bearing housing and the compression loop, where it is compressed to remove excess water. When the ice reaches the desired hardness it rotates within the cavity and is forced through a discharge port and compression nozzle and into the ice transport tube. The discharge tube and compression nozzle are slightly restricted to further compress the ice and produce the desired hardness.

A solid state control board located in the electrical box of the ice machine controls the normal operation of the ice machine and monitors gearmotor torque. This control board will shut down the ice machine should an over-torque condition occur. It is very important that you familiarize yourself with the operational sequences detailed in this manual before attempting to service the ice machine.

water inlet

evaporator port

ice transport tube

compression nozzle

auger

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 15

Page 16

Water system

The water level in the evaporator is controlled by a ll solenoid (Fig 13) and level detecting sensors. Water sensing rods (Fig. 14) extend down into the reservoir at the end of the evaporator assembly. The system works via electrical conductivity as follows:

One of the longest probes is a common. When water is between any of the other probes and the common, the PC board will sense the activation. During normal operation, the water level rises and falls between the Normal High and Normal Low sensors. As water is consumed to make ice, the level will fall until the Normal Low sensor is exposed, triggering the water feed solenoid on. Water will ll until the Normal High sensor is activated.

Note: The potable water dissolved solids content must be greater than 10 ppm for the water control system to

function properly. If using reverse osmosis water ltration system, ensure T.D.S level is greater than 10 ppm.

Fig. 13 – Water system diagram

VENT

CLEANING CUP

RESERVOIR FILL

ICE

NOZZLE

SOLENOID

EVAPORATOR

DRAIN PAN

TO DRAIN CUP

Fig. 14 – Water level diagram

B COMMON C HIGH A ALARM LOW D LOW

WATER

RESERVOIR

NORMAL OPERATING RANGE

WATER SUPPLY 3/8" FPT, 45-90 F (7-32 C) 10-70 PSI (69-483 KPA)

B A

16 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 17

Electrical box and control board

CAUTION!

§ Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment.

Fig. 15 – Electrical component locations

Top View

ice level control stat

well nut

rubber grommet

bin thermostat capillary tube

ice tube mounting bracket

knurled screw

Fig. 16 –

Control board dip switch settings

OFF POSITION ON POSITION

OFF ON

Sleep cycle

1 2 3 4 5 6 7 8

disabled

Not used

Sleep cycle

dispense duration

20 min. time delay

Flush disabled

Maint. timer ON

Sleep cycle dispense duration

OFF ON

1 2 3 4 5 6 7 8

Sleep cycle

enabled

Not used

Sleep cycle

dispense duration

60 min. time delay

Flush enabled

Maint. timer OFF

4 5 4 5

35 s

15 s

4 5 4 5

5 s

60 s

dispenser electrical box

icemaker electrical box

hopper assembly

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 17

Page 18

Wiring diagram - Lever

98 BLACK

97 WHITE

100 BLACK

BIN T-S TAT

98 BLACK

LEVER DISPENSERS

CONTROL BOX

48 WHITE

47 ORANGE

49 BLACK

895

44 RED

45 BLUE

46 PURPLE

423

765

99 BLACK

43 BLACK

GROUND

SCREW

44 RED 95 GREEN 94 WHITE 93 BLACK

42 WHITE

41 GREEN

POWER

1 2

TO ICE MACHINE BIN SIGNAL

(CONTACT CLOSURE)

1 2 3 4

WHITE

BLACK

GREEN

34 RED

35 BLUE

36 PURPLE

37 ORANGE

34 RED

35 BLUE

36 PURPLE

37 ORANGE

423

LEVER DISPENSERS

SPLASH PANEL

423

82 BLUE

83 PURPLE

84 RED

88 BLUE

87 WHITE

89 PURPLE

81 WHITE

86 WHITE

TO ICE MACHINE POWER

GROUND-GREEN

NEUTRAL-WHITE

115/1/60-BLACK

DISPENSE

92 PURPLE

MOTOR

91 WHITE

18 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 19

Wiring diagram - SensorSAFE

103 GREEN

GND

SPLASH

ICE

NEUTRAL

PANEL

WTR

CLN

SOL

WTR

106 BLACK 105 WHITE

46 PURPLE 96 BLACK 44 RED

45 BLUE

98 BLACK

97 WHITE

48 WHITE

100 BLACK

BIN T-S TAT

98 BLACK

49 BLACK

1 2

TO ICE MACHINE BIN SIGNAL

(CONTACT CLOSURE)

101 BLACK

SensorSAFE

DISPENSERS CON-

102 WHITE

TROL BOX

CLEAN

SWITCH

103 GREEN

105 WHITE

106 BLACK

48 WHITE

47 ORANGE

49 BLACK

857

37 ORANGE

44 RED

45 BLUE

46 PURPLE

423

765

34 RED

35 BLUE

36 PURPLE

99 BLACK

102 WHITE

42 WHITE

43 BLACK

41 GREEN

WHITE

BLACK

GREEN

POWER

96 BLACK 95 GREEN 94 WHITE 93 BLACK

SCREW

GROUND

TO ICE MACHINE POWER

1 2 3 4

BOX

SensorSAFE

DISPENSERS

ICE SENSOR

SPLASH PANEL

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 19

34 RED

36 PURPLE

423

83 PURPLE

WATER SENSOR

92 PURPLE

35 BLUE

37 ORANGE

81 WHITE

82 BLUE

87 WHITE

DISPENSE

MOTOR

86 WHITE

91 WHITE

GROUND-GREEN

NEUTRAL-WHITE

115/1/60-BLACK

WATER

SOLENOID

Page 20

Ice machine operational and diagnostic sequences

The wiring diagrams that follow illustrate the circuitry of Follett ice machines used with 25/50 series ice dispensers. Both normal operation (stages 1—8) and non-normal diagnostic sequences showing torque-out for use in troubleshooting are shown.

Circuitry notes

§ Bin signal is contact closure only — DO NOT SUPPLY POWER.

Note: The operation stage descriptions that follow are based on the unit containing the split-phase gear

motor.

Normal operation – Stage 1

Power is supplied to L1 of the control board, the POWER LED light begins ashing. The ice level bin thermostat in the dispenser is closed and calling for ice, supplying contact closure to the control board. The LOW BIN LED will be on. The control board will now go through the start-up sequence. The board checks the water sensors (located in the reservoir) for continuity between the common probe (B) and the high probe (C). If continuity is not sensed, the water ll valve (P21) is energized.

Capacitor

YELLOW

NO CONNECT

BLACK

T.O.L.

RED

Start

Relay

BLACK YELLOW

Gearmotor

A B C D

Water Sensors

R S

Compressor

Start

Relay

WHITE

Drain Valve

Drain Clog Sensor

Run

Compressor

Electrical Box

Fill

Valve

Start

Bin T-Stat

Fan

WHITE

RED

BROWN

BLACK

BLUE

AUGER

Ice Dispense Input

BLACK

P21

P20

P19

P22

P15

HI PRS

1 2 3 4 5 6 7 8

WATER LEVELS

BIN

COMPRESSOR

RESET

P11

Clean Switch

High

Pressure

Switch

POWER

LOW BIN

MAKING ICE

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

20 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 21

Normal operation – Stage 2

When continuity is seen between B and C, the water valve de-energizes, the AUGER output (P4) comes on along with the MAKING ICE LED. The auger gearmotor’s start windings are energized through a current style start relay that is pulled in by the initial high current draw of the gearmotor.

PSC: Start winding energized through

T.O.L.

RED

R S

Compressor

Start

Relay

WHITE

Run

Compressor

Electrical Box

Start

Fan

WHITE

Ice Dispense Input

High

Pressure

Switch

capacitor.

Capacitor

YELLOW

NO CONNECT

BLACK

Start

Relay

BLACK YELLOW

Gearmotor

A B C D

Water Sensors

Drain Valve

Fill

Valve

Drain Clog Sensor

Bin T-Stat

RED

BROWN

BLACK

BLUE

AUGER

P21

P20

P19

P22

BLACK

WATER LEVELS

P15

HI PRS

1 2 3 4 5 6 7 8

RESET

P11

BIN

Clean Switch

POWER

LOW BIN

MAKING ICE

COMPRESSOR

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

Normal operation – Stage 3

After the initial high current draw drops off, the gearmotor start relay contacts open, dropping out the start winding. The condenser fan output (P3) comes on 0.5 seconds later.

PSC: Start windings stay energized.

Capacitor

YELLOW

BLACK

NO CONNECT

T.O.L.

RED

Start

Relay

BLACK YELLOW

Gearmotor

A B C D

Water Sensors

R S

Compressor

Start

Relay

WHITE

Drain Valve

Drain Clog Sensor

Run

Compressor

Electrical Box

Fill

Valve

Start

Bin T-Stat

Fan

WHITE

RED

BROWN

BLACK

BLUE

P22

AUGER

Ice Dispense Input

BLACK

P21

P20

P19

WATER LEVELS

P15

HI PRS

1 2 3 4 5 6 7 8

RESET

P11

BIN

High

Pressure

Switch

COMPRESSOR

Clean Switch

POWER

LOW BIN

MAKING ICE

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 21

Page 22

Normal operation – Stage 4

One second (1 s) after the fan comes on, the COMPRESSOR output comes on. The compressor circuit uses both run and start capacitors along with a potential start relay. The start capacitor in energized through the normally closed contacts of the start relay.

Capacitor

YELLOW

NO CONNECT

BLACK

T.O.L.

RED

Start

Relay

BLACK YELLOW

Gearmotor

A B C D

Water Sensors

R S

Compressor

Start Relay

WHITE

Drain Valve

Drain Clog Sensor

Run

Compressor

Electrical Box

Fill

Valve

Start

Bin T-Stat

Fan

WHITE

RED

BROWN

BLACK

BLUE

AUGER

Ice Dispense Input

BLACK

P21

P20

P19

WATER LEVELS

P22

P15

HI PRS

1 2 3 4 5 6 7 8

RESET

P11

BIN

High

Pressure

Switch

COMPRESSOR

Clean Switch

POWER

LOW BIN

MAKING ICE

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

Normal operation – Stage 5

As the compressor comes up to normal running speed, its start winding generates a voltage potential across the relay’s coil. This energizes the coil to open the contact and drop out the start capacitor.

The ice machine is now in a normal ice making mode. The ice machine will produce ice until the bin level control in the ice dispenser is satised.

Capacitor

YELLOW

NO CONNECT

BLACK

Start

Relay

A B C D

T.O.L.

RED

BLACK YELLOW

Gearmotor

R S

Compressor

Start

Relay

WHITE

Drain Valve

Run

Compressor

Electrical Box

Fill

Valve

Start

Fan

WHITE

RED

BROWN

BLACK

BLUE

AUGER

P21

P20

P19

P22

Ice Dispense Input

P15

BLACK

HI PRS

WATER LEVELS

1 2 3 4 5 6 7 8

RESET

BIN

COMPRESSOR

P11

High

Pressure

Switch

POWER

LOW BIN

MAKING ICE

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

Bin T-Stat

Water Sensors

Drain Clog Sensor

22 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Clean Switch

Page 23

Normal operation – Stage 6

Once the bin thermostat control opens, the LOW BIN LED goes out. The compressor and gear motor outputs turn off, the MAKING ICE LED goes out and the TIME DELAY LED comes on. .

Capacitor

YELLOW

NO CONNECT

BLACK

Start

Relay

T.O.L.

RED

BLACK YELLOW

Gearmotor

R S

Compressor

Start

Relay

WHITE

Drain Valve

Run

Compressor

Electrical Box

Fill

Valve

Start

Fan

WHITE

RED

BROWN

BLACK

BLUE

AUGER

P21

P20

P19

P22

Ice Dispense Input

P15

BLACK

HI PRS

WATER LEVELS

1 2 3 4 5 6 7 8

RESET

BIN

COMPRESSOR

P11

High

Pressure

Switch

POWER

LOW BIN

MAKING ICE

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

A B C D

Clean Switch

Water Sensors

Drain Clog Sensor

Bin T-Stat

Normal operation – Stage 7

The fan motor continues for 10 minutes before shutting off. The TIME DELAY LED remains on for 20 minutes. The ice machine will not start while the TIME DELAY LED is on. To restart the ice machine for troubleshooting purposes, depress the reset button to clear the control board.

Capacitor

YELLOW

NO CONNECT

BLACK

T.O.L.

RED

Start

Relay

BLACK YELLOW

Gearmotor

A B C D

Water Sensors

R S

Compressor

Start

Relay

WHITE

Drain Valve

Drain Clog Sensor

Run

Compressor

Electrical Box

Fill

Valve

Start

Bin T-Stat

Fan

WHITE

RED

BROWN

BLACK

BLUE

AUGER

Ice Dispense Input

BLACK

P21

P20

P19

P22

P15

HI PRS

1 2 3 4 5 6 7 8

WATER LEVELS

BIN

COMPRESSOR

RESET

P11

Clean Switch

High

Pressure

Switch

POWER

LOW BIN

MAKING ICE

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 23

Page 24

Normal operation – Stage 8

When the dwell time of 20 minutes has expired, the TIME DELAY LED goes off. If 5 seconds of ice has been dispensed and the SLEEP CYCLE LED (Symphony Plus only) is off, the ice machine will go through the normal start-up sequence when the bin level control signals the control board for ice.

Capacitor

YELLOW

NO CONNECT

BLACK

T.O.L.

RED

Start

Relay

BLACK YELLOW

Gearmotor

A B C D

Water Sensors

R S

Compressor

Start

Relay

WHITE

Drain Valve

Drain Clog Sensor

Run

Compressor

Electrical Box

Fill

Valve

Start

Bin T-Stat

Fan

WHITE

RED

BROWN

BLACK

BLUE

P21

P20

P19

P22

AUGER

Ice Dispense Input

P15

BLACK

HI PRS

WATER LEVELS

1 2 3 4 5 6 7 8

RESET

P11

BIN

High

Pressure

Switch

COMPRESSOR

Clean Switch

POWER

LOW BIN

MAKING ICE

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

Quiet Night/Sleep cycle (Symphony Plus only)

The board monitors ice dispensing through a line voltage input to P15. If the ice dispense has not be initiated for more than 5 seconds during the 20 minute time delay, the SLEEP CYCLE LED comes on. The machine will stay off for 12 hours unless 5 seconds of dispensing is seen. After 12 hours, the SLEEP CYCLE LED goes out and the ice making will resume if the bin thermostat is closed. The sleep cycle dispense duration is adjustable using the DIP switches on the control board.

24 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 25

Self-ushing (when enabled)

T.O.L.

High

Drain Clog Sensor

At the completion of the 20 minute time delay, the machine checks for a cumulative one hour of ice making time since the last off-cycle ush. If the cumulative ice making time exceeds one hour, the machine will energize the drain valve P19 for 60 seconds to drain the evaporator. It will then rell with water, ush again, rell and begin making ice if the LOW BIN LED is on. If the ice making time is less than 1 hour, the machine will start and begin making ice without draining the evaporator.

RED

R S

Compressor

Start

Relay

WHITE

Run

Compressor

Electrical Box

Start

Fan

WHITE

Ice Dispense Input

Pressure

Switch

Capacitor

YELLOW

NO CONNECT

BLACK

Start

Relay

A B C D

BLACK YELLOW

Gearmotor

Drain Valve

Fill

Valve

Bin T-Stat

RED

BROWN

BLACK

BLUE

AUGER

P21

P20

P19

P22

BLACK

WATER LEVELS

P15

HI PRS

1 2 3 4 5 6 7 8

RESET

P11

BIN

Clean Switch

POWER

LOW BIN

MAKING ICE

COMPRESSOR

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

Diagnostic Stages

High gearmotor amps – Stage 1

The HI AMPS error and TIME DELAY LEDs are on indicating that the control board has sensed an over-torque condition at the P4 terminal (more than 3 amps from the gearmotor) or no current draw (0A) and shut the ice machine down (strike one). The HI AMPS and TIME DELAY LEDs will remain on for 60 minutes after an over- torque condition has occurred. The ice machine will remain off as long as these two LEDs are on. After the 60 minute time delay, these LED lights turn off, and the control board will try to go through a normal start-up sequence.

T.O.L.

RED

R S

Compressor

Start

Relay

WHITE

Run

Compressor

Electrical Box

Start

Fan

WHITE

Ice Dispense Input

High

Pressure

Switch

Capacitor

YELLOW

NO CONNECT

BLACK

Start

Relay

BLACK YELLOW

Gearmotor

A B C D

Water Sensors

Drain Valve

Fill

Valve

Drain Clog Sensor

POWER

LOW BIN

MAKING ICE

COMPRESSOR

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

Bin T-Stat

RED

BROWN

BLACK

BLUE

AUGER

P21

P20

P19

P22

BLACK

WATER LEVELS

P15

HI PRS

1 2 3 4 5 6 7 8

RESET

P11

BIN

Clean Switch

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 25

Page 26

High gearmotor amps – Stage 2

If the restart is successful the board will continue to monitor the current draw on P4 for 60 minutes looking for a second high amps (above 3A) occurrence. If the ice machine runs without problems for 60 minutes and no additional torque errors occur, the ice machine will continue normal operation.

Capacitor

YELLOW

NO CONNECT

BLACK

Start

Relay

T.O.L.

RED

BLACK YELLOW

Gearmotor

R S

Compressor

Start

Relay

WHITE

Drain Valve

Run

Compressor

Electrical Box

Fill

Valve

Start

Fan

WHITE

RED

BROWN

BLACK

BLUE

AUGER

P21

P20

P19

P22

Ice Dispense Input

P15

BLACK

HI PRS

WATER LEVELS

1 2 3 4 5 6 7 8

RESET

BIN

COMPRESSOR

P11

High

Pressure

Switch

POWER

LOW BIN

MAKING ICE

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

A B C D

Clean Switch

Water Sensors

Drain Clog Sensor

Bin T-Stat

High gearmotor amps – Stage 3

If a second occurrence happens during the 60 minute monitoring period, the HI AMPS LED will come on again and shut the machine down (strike two). The HI AMPS LED (wihout the TIME DELAY LED) will indicate to the technician that two consecutive over-torque situations have occurred. The ice machine is shut down at this time and locked out. It will not restart unless the manual reset button is depressed while power is on.

T.O.L.

RED

R S

Compressor

Start

Relay

WHITE

Run

Compressor

Electrical Box

Start

Fan

WHITE

Ice Dispense Input

High

Pressure

Switch

Capacitor

Start

Relay

Drain Valve

Fill

Valve

YELLOW

NO CONNECT

BLACK

BLACK YELLOW

Gearmotor

RED

BROWN

BLACK

BLUE

A B C D

Bin T-Stat

Water Sensors

Drain Clog Sensor

26 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

P21

P20

P19

P22

AUGER

BLACK

WATER LEVELS

P15

HI PRS

1 2 3 4 5 6 7 8

RESET

P11

BIN

COMPRESSOR

Clean Switch

POWER

LOW BIN

MAKING ICE

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

Page 27

Loss of water

During operation, the water level cycles between the normal low (D) and normal high (C) water probes - the ll valve (P21) cycling on and off. If continuity is not detected between the common probe (B) and normal low (D) within 10 seconds, the LOW WATER and TIME DELAY LEDs will come on and the machine will shut down for the one hour time delay period. After the time delay, the ll valve will re-energize and wait for continuity between the common probe and normal high before restarting. LOW WATER LED will remain ON until the water level is satised.

Capacitor

YELLOW

NO CONNECT

BLACK

T.O.L.

RED

Start

Relay

BLACK YELLOW

Gearmotor

A B C D

Water Sensors

R S

Compressor

Start

Relay

WHITE

Drain Valve

Drain Clog Sensor

Run

Compressor

Electrical Box

Fill

Valve

Start

Bin T-Stat

Fan

WHITE

RED

BROWN

BLACK

BLUE

AUGER

Ice Dispense Input

BLACK

P21

P20

P19

P22

P15

HI PRS

1 2 3 4 5 6 7 8

WATER LEVELS

BIN

COMPRESSOR

RESET

P11

Clean Switch

High

Pressure

Switch

POWER

LOW BIN

MAKING ICE

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 27

Page 28

High refrigerant pressure

Should the refrigeration pressure rise above 425 psi, the high pressure switch contacts will open. The board sees the open circuit and the HIGH PRESSURE and TIME DELAY LEDs will come on, the machine shuts down. After the one hour time delay, the machine will attempt to restart. If the pressure has fallen below the reset point of 295 psi and the board see the contacts closed, the machine will resume normal operation. If the contacts are still open after the restart, the board will again go into HIGH PRESSURE and TIME DELAY, cycling until contact closure is seen.

T.O.L.

RED

Compressor

Start

Relay

WHITE

Run

Compressor

Electrical Box

Start

Fan

WHITE

Ice Dispense Input

High

Pressure

Switch

Capacitor

YELLOW

NO CONNECT

BLACK

Start

Relay

BLACK YELLOW

Gearmotor

Drain Valve

Fill

Valve

RED

BROWN

BLACK

BLUE

P22

AUGER

P21

P20

P19

BLACK

WATER LEVELS

P15

HI PRS

1 2 3 4 5 6 7 8

RESET

P11

BIN

POWER

LOW BIN

MAKING ICE

COMPRESSOR

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

A B C D

Clean Switch

Water Sensors

Drain Clog Sensor

Bin T-Stat

Drain clog

If continuity is seen between the two drain clog sensor probes, the DRAIN CLOG LED will come on and the machine will shut down. The machine will not restart unless the manual reset button is depressed while power is on.

T.O.L.

RED

Compressor

Start

Relay

WHITE

Run

Compressor

Electrical Box

Start

Fan

WHITE

Ice Dispense Input

High

Pressure

Switch

Capacitor

Start

Relay

Drain Valve

Fill

Valve

YELLOW

NO CONNECT

BLACK

BLACK YELLOW

Gearmotor

RED

BROWN

BLACK

BLUE

A B C D

Bin T-Stat

Water Sensors

Drain Clog Sensor

28 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

P22

AUGER

P21

P20

P19

BLACK

WATER LEVELS

P15

HI PRS

1 2 3 4 5 6 7 8

RESET

P11

BIN

COMPRESSOR

Clean Switch

POWER

LOW BIN

MAKING ICE

SLEEP CYCLE

TIME DELAY

LOW WATER

MAINTENANCE

SERVICE

HI AMPS

HI PRESSURE

DRAIN CLOG

CLEANER FULL

Page 29

Electrical control system schematic

L1 L2/N GND DISP

BIN CONTACT CLOSURE

WHITE #52

RED #54

BLACK #51

ORANGE #55

BLACK #56

GREEN #53

1 2 3 4 5 6 7 8 9

WHITE #62

WHITE #64

BLACK #61

BLACK #65

BLACK #66

GREEN #63

GREEN #67

C1 RUN

BLACK #66

BLACK #69

BLACK #68

BLACK #69

BLACK #26

WHITE #25

GRN-YEL #24

BLACK #23

GREEN #57

BLACK #58

BLACK #59

COMPRESSOR

ELECTRICAL

BLACK #71

BOX

O.L.

C2 START

COMPRESSOR

BLACK #23

N N N N N N N N N

BLACK #01

L1 L1L1

P21

P20

P19

P22

RED #16

WHITE #121

WHITE #13

BROWN #14

BLACK #122

WHITE

#15

FEED VALVE

#04

#05

FAN

DRAIN VALVE

BLUE #07

BLUE

BLACK

WHITE

START RELAY

BLACK

YELLOW

CAPACITOR

BLACK

YELLOW

START

BLACK #51

WHITE #52

GREEN #53

C S R

BLACK

COMP.

SPLIT-PHASE

START

RUN

D17

T.O.L.

PSC MOTOR

T.O.L.

D19D22D21D20

CURRENT SENS

D48

BLUE

AUGER

WATER SENSOR

D18

DRAIN CLOG SENSOR

RESERVOIR

D37

GRN #17

A B C D

ICE AUX WATER AUX

P15

P17

WATER LEVELS

BIN RS485

P12

P18

VIOLET

BLACK

RED

ORANGE

YELLOW

P16

HI PRS

P14

P10

SERIAL COMM

P11

P17

WATER LEVELS

BLACK

BLACK #51

P13

P12

P14

D16

BIN

HI PRS

HIGH

PRESS

MODEL SELECT

2 1

PROGRAM

RESET

RS485 UI

P11

CLEAN SAFE

COMPRESSOR

D10

D11

D12

D13

D14

D15

POWER LOW BIN MAKING ICE SLEEP CYCLE TIME DELAY LOW WATER MAINTENANCE SERVICE HI AMPS HI PRESSURE DRAIN CLOG CLEANER FULL

MAINT. CLEAN

Refrigeration cycle

high side service port

thermostatic expansion valve

condenser

filter dryer

evaporator

high pressure vapor

high pressure switch

high pressure liquid

low side service port

compressor

low pressure liquid

low pressure vapor

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 29

Page 30

Air-Cooled ice machine capacity/24hrs.

Ambient Air Temperature F/C

F 60 70 80 90 100

C 16 21 27 32 38

50 460 425 390 355 320 lbs.

10 208 193 177 161 145 kg.

60 437.5 405 372.5 340 307.5 lbs.

16 198 184 169 154 139 kg.

70 415 385 355 325 295 lbs.

21 188 175 161 147 134 kg.

80 405 375 345 315 285 lbs.

27 184 170 156 142 129 kg.

90 395 365 335 305 275 lbs.

Inlet Water Temperature F/C

32 179 166 152 138 125 kg.

Water-Cooled ice machine capacity/24hrs.

Condenser Water Temperature F/C

F 50 60 70 80 90 100

C 10 16 21 27 32 38

50 486 465 443 422 400 389 lbs.

10 220 211 201 191 181 176 kg.

60 464 445 425 406 386 367 lbs.

16 210 202 193 184 175 166 kg.

70 443 425 408 390 372 358 lbs.

21 201 193 185 177 169 162 kg.

80 422 406 389 373 356 340 lbs.

27 191 184 176 169 161 154 kg.

90 400 385 371 356 341 326 lbs.

Inlet Water Temperature F/C

32 181 175 168 161 155 148 kg.

Water-Cooled ice machine refrigeration pressure

Discharge pressure/suction pressure

Condenser Water Temperature F/C

F/C 50/10 70/21 90/32

50/10 280/27 285/29 290/31 psi

70/21 280/27 285/29 290/31 psi

90/32 280/27 285/29 290/31 psi

Inlet Water Temperature F/C

Ice capacity test

Ice machine production capacity can only be determined by weighing ice produced in a specic time period.

1. Remove top panel and hopper lid of unit.

2. Weigh and record weight of container used to catch ice.

3. Run ice machine for at least 15 minutes.

4. Catch ice for 15 or 20 minutes.

5. Weigh harvested ice and record total weight.

6. Subtract weight of container from total weight.

7. Convert fractions of pounds to decimal equivalents (Ex. 6 lbs 8 oz = 6.5 lbs).

8. Calculate production using following formula:

1440 min. x wt. of ice produced = Production capacity/24 hr. period Total test time in minutes

9. Calculated amount per 24 hours should be checked against rated capacity for same ambient and water temperatures in Ice Production Table (see page 23).

30 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 31

Compressor data

Compressor current draw

Air-cooled

Ambient air temp. 60 F/15.6 C 70 F/21.1 C 80 F/26.7 C 90 F/32.2 C 100 F/37.8 C

5.8A 6.1A 6.2A 6.2A 6.3A

High side pressure (psi) 190 220 250 290 330

Low side pressure (psi) 27 29 31 33 36

Locked rotor amps 58.8

Gearmotor data Split-Phase PSC (permanent split capacitor)

Gearmotor current 1.8A-1.9A (nominal) 0.8A-0.9A (nominal)

Locked rotor amps 14A 7A-14A (temperature dependent)

Refrigeration system

Important: All service on refrigeration system must be performed in accordance with all federal, state and local

laws that pertain to the use of refrigerants. It is the responsibility of the technician to ensure that these requirements are met.

Model Charge Refrigerant type

25/50CI425A, 25/50HI425A (air-cooled) 15 oz R404A

25/50CI425W (water-cooled) 9 oz R404A

CAUTION!

§ Recharging of unit at other than factory specications will void ice machine warranty.

Refrigerant replacement requirements

1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned

to the same system after completing repairs. Recycled refrigerant must be stored in a clean, approved storage container. If additional refrigerant is required, virgin or reclaimed refrigerant that meets ARI standard 700-88 must be used.

2. In the event of system contamination (for example, a compressor burn out, refrigerant leak, presence of non-condensibles or moisture), the system must be repaired, evacuated and recharged using virgin or reclaimed refrigerant that meets ARI standard 700-88.

3. Follett Corporation does not approve of recovered refrigerants. Improper refrigeration servicing procedures will void the factory warranty.

Evacuation

Evacuate the system to a level of 500 microns. When the 500 micron level is reached, close valves and both manifold and shut down the vacuum pump. Allow the system to sit for approximately 20 minutes. During this period the system pressure should not rise. If the system pressure rises and stabilizes there is moisture in the system and further evacuation is needed. If the pressure continues to rise check the system for leaks.

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 31

Page 32

Dispenser troubleshooting

CAUTION!

§ Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment.

Before calling for service

1. Check that no ice is in the dispenser bin area.

2. Check that congealed ice is not causing a jam.

3. Check that all switches and circuit breakers are on.

4. Check that all drains are clear.

5. Check that water is supplied.

Lever model troubleshooting guide

Problem Indicators Corrective Action

Does not dispense ice. 1. Power switch off or faulty.

2. Faulty dispense switch.

3. Wheel motor malfunction.

Dispense wheel rotates continuously.

Ice machine runs continuously. Faulty or incorrectly positioned

Does not dispense water. 1. Faulty water solenoid valve.

Dispense switch contacts are burned out.

bin stat.

2. Faulty dispense switch.

3. Power switch off or faulty.

1. Check switch – turn on or replace if faulty.

2. Replace switch.

3. Check motor and replace

Replace dispense switch.

Check for proper positioning. If stat does not open when ice is placed on capillary tube, replace stat.

1. Replace water solenoid valve.

2. Replace dispense switch.

3. Check switch - turn on or replace if faulty.

SensorSAFE model troubleshooting guide

SensorSAFE Board LED

Status

Problem Action

Does not dispense ice and/or water.

Dispenses ice and/or water continuously.

Check LEDs on the SensorSAFE control board.

Place cup under drop zone (in front of lens)

Check LEDs on control board.

OFF OFF OFF Check circuit breakers and power switch.

ON ON OFF Press clean switch on lower left side of electrical

ON OFF OFF Troubleshoot appropriate lens/sensor and

ON OFF ON Verify power on appropriate output terminal

ON OFF ON Troubleshoot appropriate lens/sensor and

ON OFF OFF If there is power on any output terminal (WTR or

ICE/

WTR

Corrective ActionPWR CLN

Restore power or replace defective switch.

enclosure to return board to normal operation.

replace if required.

(WTR or WM) on control board and replace board if required. If board tests okay, troubleshoot appropriate dispenser component.

replace if required.

WM) on control board, replace board.

32 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 33

SensorSafe Board guide

Fig. 17

LEDs, when illuminated, indicate the following: PWR (board power), CLN (clean button pressed WTR and

WM outputs disabled), ICE (ice dispensing activated), WTR (water dispensing activated).

NEUTRAL

Terminals: L1 (incoming power, hot), L2 (neutral terminals), WTR (power terminal for water solenoid), WM (power terminal for wheelmotor), CLN (terminals for clean cycle switch).

Note: SOL terminal not used in 12 series dispensers.

WTR

Lens/sensor troubleshooting

1. Turn dispenser power switch off and remove slash panel.

2. Disconnect wires from WTR and WM terminals on board.

3. Gently remove sensor/mounting block from splash panel.

4. Inspect lens and sensor, clean if necessary.

5. Restore dispenser power and test sensor by passing hand in front of sensor.

6. If LED on board turns on, sensor is operational. Re-assemble dispenser.

7. If LED does not come on switch sensor leads on board and retest.

8. If opposite LED comes on – replace defective board.

9. If opposite LED does not come on – replace defective sensor.

Ice machine removal instructions

SOL

GND

ICE

PWR

WTR

CLN

CAUTION!

§ Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment.

Fig. 18 – All models

Fig. 19 – All models

1. Dispense all ice and remove front cover (Fig.18).

2. Remove splash panel (Fig. 19).

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 33

Page 34

Fig. 20 – All models

Fig. 21

3. Lower drain pan protector (Fig. 20.1). Remove and discard shipping screw (Fig. 20.2).

4. Close main water shut off valve (Fig. 21.1).

5. Disconnect water line to ll solenoid (Fig.21.2).

6. Remove bin drain tube (Fig.21.3).

7. Remove drain cup (Fig. 21.4).

8. Remove screws securing bottom of ice machine electrical box (Fig. 21.5).

Fig. 22 – Water-cooled only

Fig. 23 – Water-cooled only

9. Shut off inlet and outlet valves to water-cooled

condenser and disconnect ttings (Fig. 22).

34 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

10. Lift and position water-cooled lines into hook (Fig.23).

Page 35

Fig. 24 – All models

Fig. 25 – All models

11. Partially slide ice machine from dispenser (Fig.24.1).

12. Disconnect power and bin signal twist lock

connectors from ice machine electrical box.

13. Remove insulation cap (Fig. 25.1).

14. Remove vent and drain tube (Fig. 25.2).

15. Remove nozzle insulation (Fig. 25.3).

16. Loosen ice tube hose clamp (Fig.25.4). 1 7. Remove ice tube (Fig.25.5).

18. Place ice machine electrical box on top of

ice machine and slide out ice machine.

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 35

Page 36

Evaporator disassembly

Note: The upper bearing, lower bearing and auger

assemblies must be replaced as assemblies. The bottom and top bearing assemblies cannot be eld assembled to factory specications.

1. Disconnect power to ice machine.

2. Shut off water to ice machine.

3. Drain evaporator and oat tank.

4. Disconnect plastic tubing from evaporator

water inlet.

5. Remove top bearing insulation.

6. Disconnect vent and drain tube from nozzle.

7. Remove compression nozzle insulation.

8. Disconnect compression nozzle tubing and

reservoir overow tubing from secured clip.

9. Remove nut and upper vee-band coupling from top of evaporator.

10. Lift top bearing assembly straight up with a slight rotating motion and remove.

11. Remove ice compression loop located at top ofauger.

12. Lift auger straight up and out of evaporator.

13. Remove nut and lower vee-band coupling

from bottom of evaporator.

14. Lift evaporator to clear bottom bearing assembly.

15. Loosen hex head bolt in side of mounting base with 5/16" wrench and lift lower bearing assembly.

16. Remove condensate shield.

1 7. Remove four Allen head machine screws

holding mounting base to gearbox.

18. If replacing evaporator, remove compression nozzle from evaporator port.

Fig. 26

FLAKER COMPONENTS

COMPRESSION LOOP 00124115

AUGER 00124123

36 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 37

Evaporator reassembly

1. Clean gearmotor boss, output shaft and shaft

well.

2. Install drain pan and evaporator mounting base.

3. Fill gear motor shaft well with food grade grease (Fig. 27).

4. Install condensate shield and seat against gear motor boss.

5. Install bearing O ring in groove in evaporator mounting base.

6. Lower bottom bearing assembly into evaporator mounting base.

7. While maintaining rm downward pressure on bottom bearing assembly, tighten hex head

bolt with a 5/16 wrench.

8. Position evaporator over lower bearing assembly and align grooves with pins in bearing assembly.

9. Install vee band clamp and nut to 70 in/lb. (Fig. 28). Note: Clamp must be oriented as shown in order

for the insulation to be placed properly.

10. Place auger in center of evaporator and rotate to mate with drive pin.

11. Install ice compression loop, orienting loop.

12. Install upper bearing and seal assembly,

rotating bearing to slip pin into auger slot.

13. Install upper vee band clamp and nut to 70 in/ lb.

14. Install evaporator insulation.

15. Install compression nozzle and tubing.

16. Secure ice transport tube with clamp (Fig.29.1). Note: Clamp must be oriented as shown in order

for the insulation to be placed properly.

Fig. 27

Apply grease in well

Evaporator drain pan and mounting base not shown for clarity.

Fig. 28

Fig. 29

1 7. Install compression nozzle insulation

(Fig.29.2).

18. Install vent and drain tube (Fig.29.3).

19. Install top bearing insulation (Fig.29.4).

Gearmotor replacement

1. Disassemble evaporator as described

previously.

2. Disconnect the wire connectors.

3. Remove four screws holding gear motor

mounting plate to base of ice machine and lift gearbox and motor clear of ice machine.

4. Remove machine screws holding mounting plate to motor.

5. Install new motor in reverse order.

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 37

Page 38

Replacement parts

Dispenser exterior

Reference Description Part #

1 Baffle, ice 501608 2 Wheel, dispense (includes 501612) 502821 3 Bracket, ice tube 502712 4 Rod, threaded (includes knurled nut) 501612 5 Ice transport tube, 25 series 00196030 5 Ice transport tube, 50 series 00196048 6 Louver, exhaust 00192963 7 Drain pan 502682 8 Grille, drain pan, gray plastic 01050277 9 Cover, front 25 series, ice and water 01072735 9 Cover, front 50 series, ice and water 01072750 9 Cover, front 25 series, ice only 01072743

9 Cover, front 50 series, ice only 01072768 10 Air lter 00184275 11 Louver, intake (includes 00184275) 00192955 12 Lid, hopper, secured 01072776

Not shown Hopper, assembly, 25 series 00953281 Not shown Hopper, assembly, 50 series 00953299 Not shown Drain tube, ice storage hopper 01054576 Not shown Drain pan protector 00195974 Not shown Wall mount bracket and cover plate 00902080 Not shown Grille, drain pan, gray plastic, case of 12 01071232

38 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 39

Wheel motor and drive system

Reference # Description Part #

1 Wheel motor, 120V, 60Hz 501861 2 Washer, thrust 501026 3 Shaft, drive (includes key and stud) 501619 4 Fan blade, wheel motor 501607 Not shown Chain, pitch 67, link 01168781 5 Sprocket, drive shaft, 35T (includes drive shaft key) 502692 6 Sprocket, wheel motor, 10T 501019 7 Bearing, drive shaft 501024 Not shown Connecting link, chain 500799 8 Key, drive shaft 500367 9 Key, wheel motor 205991 10 Dispenser drive assembly (parts 1-9 above) 00192971

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 39

Page 40

Dispense chute and splash panel (models with SensorSAFE infrared dispensing)

Reference # Description Part #

1 Bracket, water solenoid 00987875 2 Tube, water station 00187682 3 Fitting, outlet, 1/8" MPT x 3/8" comp 502262 4 Fitting, inlet, 1/8" MPT x 1/4" comp 502246 5 Solenoid valve, water, 120 V, 60Hz 502243

6 Chute, ice (with Agion

) 00984831 7 Splash panel, SensorSAFE dispense with drain pan (includes 2 lenses) 00981365 7 Splash panel, SensorSAFE dispense with drain pan, ice only (includes 1 lens) 00981381 7 Splash panel, SensorSAFE dispense, no drain pan (includes 2 lenses) 00981373 7 Splash panel, SensorSAFE dispense, no drain pan, ice only (includes 1 lens) 00981399 8 Sensor, ice or water dispense 00195982 9 Clean switch, SensorSAFE (includes boot) 502359 10 Boot, clean switch button (mounts on 502359 switch) 501841 11 Bracket, water valve 00958793 12 Chute, water (with Agion) 00984898 13 Elbow, 1/4" 00121699 14 Lens, sensors 00977983 15 Screw, bracket 00982421 16 Screw, valve 203227

Not shown Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079

Disclaimer: Antimicrobial protection is limited to the treated components and does not treat water or ice.

Agion is a registered trademark of Agion Technologies, Inc, Wakeeld, MA, USA.

40 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 41

Dispense chute and splash panel (models with lever dispensing)

Reference # Description Part #

1 Boot, dispense switch button (mounts on 00981217 switch) 502418

Bracket, water solenoid 00987875

3 Switch, dispense, ice or water, lever actuated (includes boot) 00981217

4 Tube, water station 00187682

Fitting, outlet, 1/8" MPT x 3/8" comp 502262

Fitting, inlet, 1/8" MPT x 1/4" comp 502246

7 Solenoid valve, water, 120 V, 60Hz 502243

8 Splash panel, lever dispense 00981290

8 Splash panel, lever dispense, ice only 00981308

9 Screw, bracket 00982421

10 Chute, ice (with Agion antimicrobial product protection

) 00984831

11 Chute, water (with Agion) 00984898

12 Lever, dispense 00976845

13 Bracket, lever 00958793

Elbow, 1/4" 00121699

15 Screw, valve 203227

Not shown Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079

* Ty-rap is a registered trademark of Thomas & Betts International, Inc.

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 41

Page 42

Dispenser electrical box – SensorSAFE models

Reference # Description Part #

1 Thermostat 500514

2 Switch, dispenser power 502209

2 Switch, ice machine bin signal 502209

3 Board, SensorSAFE 502242

4 Standoff, board (4 required) 501959

Not shown Cord and plug, ice machine power (dispenser box to ice machine box) 01037878

Not shown Cord and plug, bin signal (dispenser box to ice machine box) 01037944

Not shown Power cord 01027655

42 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 43

Dispenser electrical box – lever models

Reference # Description Part #

1 Thermostat 500514

2 Switch, dispenser power 502209

2 Switch, ice machine bin signal 502209

Not shown Cord and plug, ice machine power (dispenser box to ice machine box) 01037878

Not shown Cord and plug, bin signal (dispenser box to ice machine box) 01037944

Not shown Power cord 01027655

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 43

Page 44

Water and drain

Reference # Description Part #

1 Valve, water shut off 01035526

2 Clip, shut off valve 01035534

3 Tee, 1/4" 502923

4 Elbow, 1/4" stem x 1/4" push-in 00121699

5 Tube, drain, hopper 01054576

6 Tube, purge 01054584

7 Fitting, water-cooled condenser inlet 00195966

8 Fitting, water-cooled condenser outlet 00195966

9 Fitting, water inlet 01065275

10 Tube, drain 01072842

Not shown Bottom cover, 25/50HI with drain pan 00196113

Not shown Bottom cover, 25/50HI without drain pain 00198341

Not shown Tubing 1/4" 502079

11 Fitting, drain 00109728

12 Drain cup 01064690

13 Bracket, drain cup 01111111

44 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 45

Water treatment accessories for Symphony Plus ice and water dispensers

Reference # Description Part #

Standard capacity lter system

Not shown Follett QC4-FL4S water lter system (includes FL4S primary cartridge and head, coarse pre-

lter and head, pressure gauge, ushing valve; assembled and installed on mounting bracket), one per ice machine

Not shown Follett FL4S primary replacement cartridge 00130245

Not shown Water lter cartridge – primary, carton of 6 00954297

Not shown Everpure coarse pre-lter cartridge 00130211

Not shown Water pre-lter cartridge – pre-lter, carton of 12 00954305

High capacity lter system

Not shown High capacity water lter system (one per ice machine) 00978957

Not shown High capacity water lter cartridge – primary, single 00978965

Not shown High capacity water lter cartridge – primary, carton of 6 00978973

Not shown Water pre-lter cartridge – pre-lter, single 00130211

Not shown Water pre-lter cartridge – pre-lter, carton of 12 00954305

Carbonless high capacity lter system

Not shown Carbonless high capacity water lter system (one per ice machine) – Horizon and Maestro

series ice machines

Not shown Carbonless high capacity water lter cartridge – primary, single 01050426

Not shown Carbonless high capacity water lter cartridge – primary, carton of 6 01050434

Not shown Water pre-lter cartridge – pre-lter, single 00130211

Not shown Water pre-lter cartridge – pre-lter, carton of 12 00954305

Other ltration

Not shown Claris hardness removal ltration system 00986059

Not shown Replacement lter for Claris system 00985127

Not shown Reverse osmosis system, 200 gallons per day 00986034

Not shown Replacement reverse osmosis cartridge 00985085

Not shown Replacement reverse osmosis pre-lter 00985077

Not shown Cleaning plug for reverse osmosis system 00985119

Not shown Cleaning cartridge for reverse osmosis system 00985101

Water pressure

Not shown Water pressure regulator (25 psi) 501781

Cleaning/Sanitizing

Not shown SafeClean Plus, case of 6 01149954

Not shown SafeClean Plus, case of 24 01149962

Not shown Sponge, sanitary 00131524

IMS-II or IMS-III sanitizing concentrate

Not shown 16 oz. bottle 00979674

Case of 12 x 16 oz. bottles 01038652

Sponge, sanitary, pack of 24 01075431

00130229

01050442

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 45

Page 46

Air-cooled ice machines

46 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 47

Reference # Description Part #

1 Drier 502724

2 Condenser coil, A/C 01067461

3 Reservoir mounting bracket, a/c 01072909

4 Reservoir (includes lid, gasket, fasteners, clean and vent tubing, cleaning cup) 01230622

5 Bracket, electrical box 01068170

6 Evaporator (see page 32 and 33 for complete breakdown) —

Not shown Tubing, polypropylene, reservoir supply (sold by foot) 502079

7 Valve, expansion, thermal 502726

8 Drain pan, evaporator 00181990

9 High pressure cutout 00117077

10 Mounting bracket, gearbox 01067693

11 Gearbox & motor assembly, 115 V, 60 Hz 502730

12 Capacitor, start 01026145

13 Fan blade 500474

14 Motor, fan, 115 V, 60 Hz 500672

15 Bracket, fan motor 01067107

Not shown Overload, compressor, 115 V, 60 Hz 01027572

16 Compressor, 115 V, 60 Hz 01065259

17 Tube, ll/purge - reservoir-solenoid-evaporator feed (includes 3 hose clamps) 01261544

Not shown Water inlet tting, brass 01065275

Not shown Fitting, reservoir, plastic 1/4" stem x 1/4" push-in 00121699

18 Jacket, insulation, TXV 502830

19 Bracket, ice tube entry 01067644

20 Solenoid, purge 01261510

21 Solenoid, ll 01082403

22 Tube, ice transport, MCD425A/WxT 01003532

23 Jacket, insulation, TXV bulb 00106534

Not shown Gasket, reservoir 00990978

24 Clamp, hose (each) 01281450

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 47

Page 48

Water-cooled ice machines

48 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 49

Reference # Description Part #

1 Drier 502724

2 Valve, water regulating (includes Iso-washer) 500537

Not shown Iso-washer (for water regulating valve) 501810

3 Reservoir (includes lid, gasket, fasteners, clean and vent tubing, cleaning cup) 01230622

4 Reservoir mounting bracket 01068162

Not shown Tubing, polypropylene, reservoir supply (sold by foot) 502079

Not shown Fitting, reservoir, plastic 1/4" stem x 1/4" push-in 00121699

5 Evaporator (see page 36 and 37 for complete breakdown) —

6 Bracket, electrical box tower 01068121

7 Valve, expansion, thermal 502726

8 Drain pan, evaporator 00181990

9 Gearbox & motor assembly, 115 V, 60 Hz 502730

10 Mounting bracket, gearbox 01067693

11 Bracket, electrical box mounting 01068139

Not shown Overload compressor, 115 V, 60 Hz 01027572

12 Compressor, 115 V, 60 Hz 01065259

13 Coil, condenser 00195933

14 Capacitor, start 01026145

Not shown Water inlet tting, brass 01065275

15 High pressure cutout 00117077

16 Ty-rap (2 required) 204584

17 Tube, ll/purge - reservoir-solenoid-evaporator feed (includes 3 hose clamps) 01261544

18 Bracket, ice tube entry 01067644

19 Solenoid, purge 01261510

20 Solenoid, ll 01082403

Not shown Tube, drain, 25/50CI 01054576

Not shown Tube, drain, MCD425AxT, 25/50FB 01055185

Not shown Tube, drain, MCD425AxT, 110FB, 110CT 01055540

Not shown Tube, drain, MCD425AxS 01016948

21 Tube, ice transport, MCD425A/WxT 01003532

22 Jacket, insulation, TXV 502830

23 Jacket, insulation, TXV bulb 00106534

Not shown Bracket, ll solenoid 01072867

Not shown Gasket, reservoir 00990978

24 Clamp, hose (each) 01281450

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 49

Page 50

Evaporator replacement parts

HEALTHCARE

50 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 51

Reference # Description Part #

1 Clamp, v-band, includes nut 502735

2 Bearing assembly, top 502736

3 Loop, ice compression, beveled (see below for Flaker-specic components) 502110

4 Auger (see below for Flaker-specic components) 502737

5 Evaporator (includes insulation jacket, 502740) 01064658

6 Bearing assembly, bottom (includes O rings and condensate shield) 502738

7 O ring, bearing housing 500496

8 O ring, mounting base 501063

9 Shield, condensate 500744

10 Screw, Allen 1/4 20 x 1/2 (set of 4) 501080

11 Mounting base, evap. (includes 501063) 502733

12 Bolt, mounting base 502227

13 Gearbox & motor 502730

Not shown Mounting base, gearbox 01067693

15 Compression nozzle, with single drain 01064674

16 Drain pan, evaporator 00181990

17 Tube, compression nozzle vent 01148691

18 Tube, compression nozzle, single drain 01148675

Not shown Grease, Mobile FM222, 14 oz 501111

19 Bracket, vent hoses 01007087

20 Insulation jacket, evaporator 01049592

21 Relay, gearmotor 00142042

22 Cover, black plastic 01012228

23 O ring, top bearing 01064963

24 Insulation, top bearing 01049600

25 Insulation, compression nozzle, single drain 01049584

26 16 µF Capacitor (for PSC motor only) 01103142

27 Screw, compression nozzle 00956250

28 Cover, aluminum 01106376

29 Sensor, overow 01039783

Not shown O-ring, compression nozzle 00988097

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 51

Page 52

Ice machine electrical components

Reference # Description Part #

1 Capacitor, run 00997759

2 Relay start, compressor, 115 V, 60 Hz 00997726

3 Board, control circuit, 115 V, 60 Hz 01064708

4 Switch, clean 01229418

Not shown Bin thermostat (MCD425A/WBT, MCD425A/WHT, MFD425A/WBT and

MFD425A/WHT only)

Not shown Board, stand off control (8 required) 00903005

Not shown Relay, power to contact closure 01020734

Not shown Jumper, bin signal 01069095

500514

52 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 53

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 53

Page 54

54 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A

Page 55

25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A 55

Page 56

Warranty Registration and Equipment Evaluation

Thank you for purchasing Follett ® equipment. Our goal is to deliver high value products and services that earn your complete satisfaction by delivering high-value products and services backed by outstanding customer and technical support.

Please review the installation instructions thoroughly. It is important that the installation be performed to factory specications so your equipment operates at its maximum efficiency.

Follett LLC will not be liable for any consequential damages, expenses, connecting or disconnecting charges, or any losses resulting from a defect of the machine. For full warranty details, visit our website www.follettice.com/productwarranties.

Registering your equipments helps Follett track your equipment's service history should you need to contact us for technical support, and your feedback helps us improve our products and services. Please visit www.follettice.com/support to complete the Warranty Registration form.

Should you have any questions, please contact Follett's technical support group at (877) 612-5086 or (610) 252-7301 and we will be happy to assist you.

Calgon is a licensed trademark distributed by Nu-Calgon, in the United States. Dow Corning is a registered trademark of Dow Corning Corporation in the United States and other countries. SafeCLEAN, SaniSponge, SensorSAFE, and Symphony Plus are trademarks of Follett LLC. Follett is a registered trademarks of Follett LLC, registered in US.

801 Church Lane • Easton, PA 18040, USA Toll free (877) 612-5086 • +1 (610) 252-7301 www.follettice.com

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Follett 25HI425ASIDP, 50CI425WLI, 25CI425WLI, 50HI425ASIDP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual