Follett 110CT400A-W-L Service Manual

110 Series

Ice and Water Dispensers

Order parts online
www.follettice.com

Installation, Operation and Service Manual

110CT400A/W-L

110CR400A/W-L

Following installation, please forward this manual

to the appropriate operations person.

801 Church Lane • Easton, PA 18044, USA
Toll free [phone] • [phone]
www.follettice.com

110FB400A/W-L

208597R09

2 110 Series Ice and Water Dispensers

Table of contents

Before you begin ................................................................................................................................................................ 4

Speci cations ..................................................................................................................................................................... 5

Field wiring .......................................................................................................................................................................... 6

Installation ........................................................................................................................................................................... 8

Installing freestanding dispensers ............................................................................................................................... 8

Installing wall mount dispensers ................................................................................................................................10

Installing RIDE

Installing top mount ice machines ............................................................................................................................. 12

User information ............................................................................................................................................................... 14

Cleaning and sanitizing procedures .......................................................................................................................... 14

Service Information .......................................................................................................................................................... 17

Wiring diagram – lever models .................................................................................................................................. 17

Wiring diagram – SensorSAFE™ models ..................................................................................................................18

Dispenser troubleshooting ......................................................................................................................................... 19

Troubleshooting SensorSAFE board and sensors .....................................................................................................20

Disassembly and replacement instructions ............................................................................................................... 21

Thermostat locations ................................................................................................................................................. 24

Parts ................................................................................................................................................................................... 25

Dispenser exterior ..................................................................................................................................................... 25

Dispense chute and splash panel areas (lever models) — Serial Number E08194 and above ................................26

Dispense chute and splash panel areas (lever models) — Serial Numbers below E08193 ...................................... 27

Electrical box – lever models ..................................................................................................................................... 27

Electrical box – level  ll .............................................................................................................................................28

Dispense chute and splash panel areas (SensorSAFE) — Serial Number E08194 and above ................................ 29

Dispense chute and splash panel areas (SensorSAFE) — Serial Numbers below E08193 ..................................... 30

Electrical box – SensorSAFE models ........................................................................................................................31

Wheel motor and drive system ..................................................................................................................................31

Hopper components .................................................................................................................................................. 32

Chilled water components ......................................................................................................................................... 33

Solenoid dispense assembly ..................................................................................................................................... 34

Water treatment accessories for Symphony ice and water dispensers ..................................................................... 35

®

ice machines ................................................................................................................................... 12

110 Series Ice and Water Dispensers 3

Welcome to Follett

!

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help
you achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call our
technical service group toll free at [phone] or [phone].

Note: To expedite assistance, all correspondence or communication MUST include the model number, serial number and
complete and detailed explanation of the problem

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is
found, notify your shipper immediately and contact Follett Corporation for help in  ling a claim, if necessary.

Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers:

110CT400A-L

L = Lever dispensing, S = SensorSAFE infrared dispensing
Condenser type – A = air-cooled, W = water-cooled

Ice machine capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant

Ice machine location – R = RIDE ice machine, T = integral ice machine in top of cabinet,
B = ice machine in base of freestanding units

Dispenser con guration – C = countertop, F = freestanding

Approximate storage capacity in lbs

Important cautions

• Do not tilt any unit further than 30° off vertical during uncrating or installation.

• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area
at all times. If access to this area is required, power to unit must be disconnected  rst.

• Follett recommends a Follett water  lter system be installed in the ice machine inlet water line
(standard capacity #00130299, high capacity #00978957, carbonless high capacity #01050442).

• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this
manual.

• Ice is slippery. Be sure counters and  oors around dispenser are clean, dry and free of ice.

4 110 Series Ice and Water Dispensers

Speci cations

Electrical

1. Models with RIDE ice machines (110CR400A/W)
Ice machine and dispenser require their own separate, dedicated circuit.
Ice machine Max. fuse Dispenser Max. fuse
Basic electrical: 115V/60Hz/1 phase 11.0A 20A 4.0A 20A

2. Freestanding models and models with integral ice machines (110FB400A/W, 110CT400A/W)
Require a dedicated circuit.
Total system Max. fuse
Basic electrical: 115V/60Hz/1 phase 14.0A 20A

3. Dispensers and RIDE ice machines are supplied with 7-foot power cord with NEMA 5-20 hospital grade plug.
Connect to 20A circuit fuse or breaker.

Note: It is preferred that circuit be protected by a GFCI.

Ambient

Air temp 100 F/38 C max. 50 F/10 C min. (best performance below 80 F/27 C)
Water temp 90 F/32 C max. 40 F/4 C min. (best performance below 70 F/21 C)
Water pressure 70 P.S.I. max. 10 P.S.I. min.

Plumbing

110CR with 110CT with 110FB with

RIDE ice machine integral ice machine ice machine in base

Dispenser drain 3/4" FPT 3/4" FPT 3/4" FPT

Ice machine drain 3/4" MPT 3/4" MPT 3/4" MPT

Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT

Ice machine water inlet – 3/8" FPT –

RIDE IM water inlet 3/8" OD push-in – –

Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT

Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT

Note: Water shut-off recommended within 10 feet (3m) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 1/4" per foot (6mm per 305mm run) of slope. All plumbing connections must be made in accordance with
local building codes.

Ventilation clearances

Countertop models with RIDE ice machine (110CR400A/W) — none. 12" (775mm) at top advised for service.

Countertop models with integral ice machine (110CT400A/W) — 6" (153mm) at top. 6" (153mm) each side advised for

service.

Freestanding models (110FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top advised for service.

110 Series Ice and Water Dispensers 5

Field wiring for countertop and wall mount dispensers with RIDE ice machines

!

!

All  eld wiring must be installed in accordance with NEC and local electrical codes. Field wiring
diagram is intended only to aid electrician or technician in understanding how equipment works.

Field wiring for countertop and wall mount dispensers with RIDE ice machines

Attention – Should local codes require a hard-wired connection and/or shielded wiring, eliminate the
cord and plug(s) and follow the appropriate  eld wiring diagram on the following page.

See Ice machine Installation and Operation manual for recommended junction box preparation of
hard-wired RIDE ice machines.

Model Electrical connection Circuits required

110FB400A/W cord & plug provided 115/60/1, 20A max. fuse size

110CT400A/W cord & plug provided 115/60/1, 20A max. fuse size

110CR400A/W cord & plug provided 115/60/1

dispenser: 20A max. fuse size

ice machine: 20A max. fuse size

6 110 Series Ice and Water Dispensers

Field wiring diagrams

Freestanding dispensers and countertop dispensers with integral ice machines

LEGEND

WIRENUT

EQUIPMENT

X

GROUND

B - BLACK

W - WHITE
R - RED

IMPORTANT

FIELD WIRING DIAGRAM IS
INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING
HOW EQUIPMENT WORKS. ALL FIELD
WIRING MUST BE INSTALLED IN
ACCORDANCE WITH NEC AND LOCAL
ELECTRICAL CODES.

DISPENSER
JUNCTION BOX

GRN

GND

X

B

W

R

Electric Power Source

GND

GRN

GRN - GREEN

Countertop dispensers with RIDE ice machines

LEGEND

WIRENUT

X

EQUIPMENT
GROUND

B - BLACK

W - WHITE

R - RED

GRN - GREEN

DISPENSER
JUNCTION BOX

GRN

GND

X

B

W

R

Standard electric - 115V, 60 Hz, 1 Ph,
Max. fuse size per circuit - 20 amps

Electric Power Source

BW

GND

X

GRN

FUSED
DISCONNECT

FIELD WIRING DIAGRAM IS INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS.
ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH
NEC AND LOCAL ELECTRICAL CODES.

LOWER ICEMAKER
JUNCTION BOX
(BIN SIGNAL)

X

BW

Electric Power Source

W

B

Standard electrical - 115V, 1 Ph, 60 Hz,
max. fuse size 20 amps

FUSED
DISCONNECT

IMPORTANT

GND

W

B

X

GRN

UPPER ICEMAKER
JUNCTION BOX

FUSED
DISCONNECT

(POWER)

GND

GRN

X

W

B

110 Series Ice and Water Dispensers 7

Installation procedures

!

Before you begin

• All dispensers must be installed level in both directions to ensure proper operation

• Required ventilation and recommended service clearances:

• Countertop models with RIDE ice machine (110CR400A/W) — none. 12" (305mm) at top recommended for service.

• Countertop models with integral ice machine (110CT400A/W) — 6" (153mm) at top. 6"(153mm) each side recommended
for service.

• Freestanding models (110FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top recommended for service.

• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See counter
cutout on page 10 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit
through back of dispenser, refer to back view drawings.

• SensorSAFE dispensers are shipped with a plastic, protective  lm on sensor lenses. For proper operation, plastic  lm

must be removed after installation.

Installing freestanding dispensers

1. Carefully tip dispenser back to expose underside and block up in place.

Do not tilt unit further than 30° off vertical.

2.
Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to seat
legs securely against underside of dispenser.

3. Position dispenser in desired location and adjust legs to level in both directions.

4. Connect water supply to 3/8" FPT  tting on back of dispenser (Fig. 1A).

5. Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT
dispenser drain  tting and 3/4" MPT ice machine drain  tting on back of dispenser (Fig. 1B and 1C.)

6. Run drain lines to wall or  oor drain. Provide an air break between the drain lines and drain. If ice machine drain  tting
is below an intended wall drain, a condensate pump must be used.

7. If ice machine is water-cooled, connect water-cooled condenser supply line to 3/8" FPT condenser inlet  tting on back
of dispenser (Fig. 1D).

Note: Do not run condenser supply water through ice machine water  lter system.

8. Connect condenser drain line to 3/8" FPT condenser outlet  tting on back of dispenser (Fig. 1E).

Important: Do not connect condenser drain line to any other drain lines.

9. Plug dispenser into 20A rated NEMA 5-20 wall socket.

10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 3/8" (5mm) and pull forward.

11. Turn on water supply and check that water level in  oat reservoir (when full) is within 1/4" (6mm) of mark on side of
reservoir and that  oat moves freely. Check for leaks.

8 110 Series Ice and Water Dispensers

Fig. 1 – Rear connections, freestanding models

(B) 3/4” FPT drain

(A) 3/8" FPT

water inlet (A)

access panel

(D) 3/8" FPT

condenser inlet

location (water-

cooled only)

water inlet

(E) 3/8" FPT

condenser drain

location (water-

cooled only)

(C) 3/4" MPT

ice machine

drain location

(air-cooled only)

(800mm)

10.25"

(260mm)

31.5"

(800mm)

(C) 3/4" MPT

ice machine drain

location (water-

cooled only)

31.5"

12. Verify that water sensor tabs are immersed in water in reservoir.

13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.

14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.

15. Turn on dispenser power and bin signal rocker switches. Check dispenser and ice machine operation.

16. Sanitize ice machine according to instructions in ice machine manual. Discard sanitized ice.

17. Turn off ice machine bin signal switch.

18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 14.

19. Turn ice machine bin signal switch on and replace front covers, securing with screws.

110 Series Ice and Water Dispensers 9

Installing countertop dispensers

24.5"

(622mm)

23.75"

(603mm)

6.54"

(167mm)

17.375"

(441mm)

21.375"

(543mm)

3/8"

12.25"

(311mm)

.5" (13mm)

1.625" (41mm)

.5" (13mm)

9" X 14" (227mm x 356mm)

DRAIN PAN

CUT OUT

!

Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to counter.
Use gloves when lifting ice machine to protect hands from sheet metal edges.

1. Position dispenser in desired location, mark dispenser
outline on counter and remove dispenser.

2. Drill four 3/8" (5mm) holes in counter (Fig. 2) to
anchor dispenser to counter.

Follett countertop dispensers can have any or all

utilities run directly through counter or out rear of
dispenser. For dispensers with any utilities exiting
through counter, make counter cut-out as shown
in Fig. 2.

3. If ice transport tube will exit out rear of dispenser,

remove ice transport tube knock-out (Fig. 5G) from
rear of dispenser.

Note: Utility connections can be accessed through

front of dispenser by removing stainless steel splash
panel on front of dispenser, or by removing access
panel (Figs. 4, 5) on back of dispenser.

4. If any electric utilities or water line will be connected
through rear of dispenser, remove utility knock-out
(Fig. 5H) from rear of dispenser and install supplied
protective grommet.

5. If power is to be supplied through counter cut-out,
complete steps 6-9. If power is to be supplied through
rear of dispenser, proceed to step 10.

6. Temporarily remove rear access panel (Figs. 4, 5)
from rear of dispenser.

7. Loosen junction box mounting screws. Lift junction
box and power cord up until cord and mounting
screws clear notches on rear panel of dispenser.
Remove Phillips head screws from right side of
junction box.

8. Rotate junction box 90 degrees so that screw holes
on right side of junction box align with holes on rear
dispenser panel. Resecure junction box to dispenser
using Phillips head screws.

9. Place power cord inside dispenser and replace
access panel (Figs. 4 and 5) on rear of dispenser.

Note: For dispensers installed with utilities connected

through rear of dispenser, it may be easier to make
preliminary connections before dispenser is set in
place.

Fig. 2 – Counter cut-out, all models

Fig. 3 – Top view, dispenser plumbing connections
countertop and wall mount units with drain pan

(K) 3/4" FPT
dispenser drain

(L) alternate 3/4"
dispenser drain
location

(J) 3/8" FPT
water inlet

drain pan

10 110 Series Ice and Water Dispensers

10. Apply a thick bead, approximately. 1/4" (6mm)
diameter, of NSF listed silicone sealant (Dow­Corning RTV-732 or equivalent) 1/4" (6mm) inside
marked outline of dispenser.

11. Carefully position dispenser on counter.

12. Remove four screws securing splash panel to front
of dispenser and gently lay splash panel on counter.
(Water line to solenoid valve can be disconnected
from water inlet valve by pushing on ring at end of
inlet  tting while pulling on tubing.)

13. Secure dispenser to counter with four 3/8" bolts
(supplied by others).

14. Smooth excess sealant around outside of dispenser.

15. Run water station line from back of dispenser
through utility knock-out (Figs. 4, 5) or up through
counter cut-out. Connect water supply line to 3/8"
FPT, (Fig. 3J)  tting on utility  ange at bottom of
dispenser.

16. Remove 3/4" drain connection plug from either
 tting at rear of dispenser, (Fig. 1K) or internal
 tting, (Fig. 3L), as appropriate. Connect and run
a dedicated drain line to wall or  oor drain. An air
break should be provided.

Fig. 4 – Rear connections, countertop models with
integral ice machines

(M) 3/8" FPT
ice machine water inlet

(R) 3/8" FPT condenser inlet
(water-cooled only)

(P) 3/8" FPT
condenser outlet
(water-cooled only)

(N) 3/4" MPT
ice machine drain

access panel

(H) water station knock-out

If dispenser is equipped with a top mount,

water-cooled ice machine complete steps 17
through 20. If equipped with a top mount,
air-cooled ice machine proceed to step 21.

17. Connect ice machine water supply line to 3/8" FPT
water inlet, (Fig. 4M).

18. Connect ice machine drain line to 3/4 MPT drain
connection (Fig, 4N).

19. If ice machine is water-cooled, connect water-cooled
condenser supply line to 3/8" FPT condenser  tting
on back of dispenser (Fig. 4R).

Note: Do not run condenser supply water through

ice machine water  lter system.

20. Connect condenser drain line to 3/8" FPT  tting on
back of dispenser (Fig. 4P).

Important: Do not connect condenser drain line to

any other drain lines.

21. Proceed with either RIDE or top-mounted ice
machine connection instructions, as appropriate.

3/4" FPT dispenser
drain

Fig. 5 – Rear connections, countertop models with RIDE
ice machines

access panel

(H) water station knock-out

(G) ice transport tube knock-out

3/4" FPT dispenser
drain

110 Series Ice and Water Dispensers 11