Fisher & Paykel GW500, GW050, GW060, GW070, GW600 Service Manual

SMARTDRIVE® WASHING

MACHINE

517769

Fisher & Paykel Appliances © 2003 Reprinted July 2004

2

SPECIFICATIONS

Electric Supply

Operating Voltage 220/240V AC 50Hz
Maximum Current 2.8 amps

Wash Motor

Electronically commutated direct drive 3 Phase brushless DC Motor.
Motor Resistance:

Per Winding Phase to Phase
Phase 1 1.3 ohms @ 20oC 2.6 ohms @ 20oC
Phases 2 to 4 6.1 ohms @ 20oC 12.2 ohms @ 20oC
Phases 5 and 6 16 ohms @ 20oC 32 ohms @ 20oC

Pump Motor 230V AC 50Hz

Thermal cut-out fitted
Pump motor resistance:

Compreci 26 ohms @ 20oC
Selini 33 ohms @ 20oC

Water Valves

Phases 1 to 4 12 volts DC Resistance 15 ohms @ 20oC
Phases 5 and 6 24 volts DC Resistance 64 ohms @ 20oC

Operating pressures Maximum 1034 kPa (150PSI)

Minimum 20 kPa (3 PSI)

Thermistor

Phase 1 to 4 this part is not serviceable and is mounted within the Motor
Control Module.
Phases 5 and 6:

NTC-type temperature sensor Resistance 10,000 ohms @ 25oC

Resistance 12,500 ohms @ 20oC

3

Diverter Valve

Operating Voltage 230V
Resistance Range between 0.7kΩ and 2.5kΩ, values are dependent on

ambient temperature and when it was last actuated.

Lid Lock

Resistance range 73 ohms +/- 5 ohms

Normally low voltage, potentially 230V if harness is
grounded on the cabinet.

4

GW / MW / LW MODELS

Size Setting

It is important to set the size switch setting into the Motor Control Module’s
memory whenever a replacement Motor Control Module and or IW Display
Module is fitted to SmartDrive. Setting the size switch tells the module what
size SmartDrive it is in. Failure to do this will result in SmartDrive faulting with
fault code 9.

Phases 1 to 3 sizes are determined by two switches on the Display Module
that are activated by protrusions on the console when the Display Module is
fitted. When replacing a Display Module or Motor Control Module, enter the
Option Adjustment Mode to set these sizes in EEPROM. To enter Option
Adjustment Mode, with the SmartDrive turned on at the wall and with the
LEDs off, press and hold the START/PAUSE button, then press the POWER
button. To check the size setting of Phases 1 to 3 SmartDrives, use the
Diagnostic Mode. Enter Diagnostic Mode. All LEDs will illuminate for 5
seconds. The display will then change to show switch status. If the Short
Wash LED is on the size switch is not set, if the Rinse LED is on the size
switch is set for a 5/5.5kg SmartDrive, if the Final Rinse LED is on the size
switch is set for a 6.5kg SmartDrive, and if the Spin LED is on the size switch
is set for a 7.5kg SmartDrive.

To set the size switch on Phases 4 to 6 SmartDrives, turn the power on at the
power point and off at the console. Press and hold the TEMPERATURE UP
button then press the POWER button. SmartDrive will give 4 short beeps and
the pattern of LEDs will change.

One of the following buttons needs to be pushed to lock the size into memory.

• Press WASH TEMP UP button, the Cold LED is on for 5.5kg (560mm
wide).

• Press WATER LEVEL UP button, the Low Water LED is on for

6.5kg/7.0kg (600mm wide).

• Press SPIN SPEED UP button, the Spin Hold LED is on for 7.5/8.0kg
(650mm wide).

• Press POWER to confirm the setting and also exit this mode.

5

If the size setting is wrong, SmartDrive will have the following settings
incorrect:

• The Auto Water Levels chosen by SmartDrive may be wrong.

• The High Water Level may be wrong by as much as 40mm.

• The flow rate for inlet water, normally 3 litres per minute, may be set

incorrectly.

• The wash profile controls the strength of the agitator stroke. This could
result in poor wash performance or splash over.

• Water saver settings.

DIAGNOSTIC MODE

Turn the power on at the power point but off at the machine. Press and hold
the WASH TEMP DOWN button and then the POWER button until the
machine gives 2 short beeps and lights up. Release buttons when the beeps
indicate diagnostic mode has been entered.

The SmartDrive is now in diagnostic mode. To obtain the last fault code,
(Phases 1, 2 and 3 only, press the ADVANCE button once, then) press the
SPIN SPEED UP button three times so that the Hold and Slow LEDs are
illuminated. The eight wash progress LEDs will now show the last fault in a
binary code. On LW models, there is no window for the Long Wash LED, but
the LED is still visible under the panel for diagnostic purposes. The value of
each LED is shown below. Add up the value of the LEDs illuminated to
obtain the fault code number, then refer to the Detailed Fault Codes section
of this manual.

WASH
PROGRESS

15 Min.

Long

Wash

12

Min.9Min.6Min.

3 Min.

Short

Wash

Rinse Final

Rinse

Spin

QQQQQQQQ

VALUE 128 64 32 16 8 4 2 1

6

Data Download

Enter diagnostic mode. Press START/PAUSE. The Spin LED (Lid Locked
LED on Phase 6 machines) will now be on. Place the download pen over this
LED and follow the instructions supplied with the data download programme.

Lid Switch / Out of Balance SwitchTest

Enter Diagnostic Mode. Phase 3 only, press the ADVANCE button once.
Phases 4 to 5 only, press the SPIN SPEED UP button until the Medium Spin
LED is on. Opening and closing the lid will turn on and off the 9 minute wash
LED (Phases 1 and 2) or the 12 minute wash LED (Phases 3 to 6).

Activating the out of balance lever will cause the 6 minute LED to turn on.
The out of balance lever can be activated by moving the inner bowl towards
the right hand rear corner of the wrapper. It takes 1 second for the LED to
respond after the out of balance lever has been activated.

Drain Pump Test

Enter Diagnostic Mode. Phase 3 only, press the ADVANCE button once.
Pressing the REGULAR button will turn the pump on and off. The Regular
LED is on when the pump is on.

Water Valve Test

When in Diagnostic Mode, the WASH TEMP UP button turns the hot water
valve on. The Hot LED is on when the hot valve is on. The WASH TEMP
DOWN button turns the cold water valve on. The Cold LED is on when the
cold valve is on.

Restart Feature

If a problem occurs in SmartDrive, it will attempt to correct the problem and
restart. SmartDrive will rectify any problems of a temporary nature. If there is
a continuous problem SmartDrive will retry several times. This process may
take up to 10 minutes depending on the type of problem. If SmartDrive still
cannot resolve the problem, the fault code is displayed and SmartDrive will
beep continuously. RESTART on is the default state. This forces SmartDrive
to retry when a problem occurs. While servicing SmartDrive, turn

RESTART off. This will allow any fault in the system to show up
immediately.

7

To turn RESTART off, enter diagnostic mode. Phase 3 only, press the
ADVANCE button once. Use the WATER LEVEL DOWN button to turn the
RESTART on or off.
Low Water Level LED off = RESTART off.
Low Water Level LED on = RESTART on. (Default setting.)

If a situation is encountered with a Phase 1.4, 4, 5 or 6 module where the
restart feature is permanently programmed off, follow the following steps to
return the machine to normal operation:

• Enter diagnostic mode as normal.

• Press and hold the ADVANCE button. (When this button is first pressed,

the beep tone will sound. This is O.K.)

• While pressing the ADVANCE button, press the WATER LEVEL DOWN
button to toggle the RESTART feature on. A long beep will acknowledge
the setting has been retained in EEPROM. Press POWER to retain
selection.

The RESTART status can be identified when SmartDrive is first turned on at
the wall:

 If the 5 leftmost wash progress LEDs are off, RESTART is on.
 If the 5 leftmost wash progress LEDs are flashing, RESTART is off.

RESTART is a service aid only and should be left ON in the customer’s
home. To return to normal operation, and to reset the RESTART feature to
the default setting, disconnect SmartDrive from the power supply.

Recycle Feature

After servicing, SmartDrive may require an extended test where it can be left
to complete a number of wash cycles. By turning on RECYCLE SmartDrive
will continuously repeat the selected wash cycle until RECYCLE is turned off.

To turn RECYCLE on, enter diagnostic mode. Phase 3 only, press the
ADVANCE button once. Use the WATER LEVEL UP button to turn the
RECYCLE on or off.
Medium Water Level LED on = RECYCLE on.
Medium Water Level LED off = RECYCLE off. (Default setting.)

8

The RECYCLE status can be identified when SmartDrive is first turned on at
the wall:

 If the 3 rightmost rinse and spin LEDs are off, RECYCLE is off.
 If the 3 rightmost rinse and spin LEDs are flashing, RECYCLE is on.

RECYCLE is a service aid only and should be left OFF in the customer’s
home. To return to normal operation, and to reset the RECYCLE feature to
the default setting, disconnect SmartDrive from the power supply.

If a situation is encountered with a Phase 1.4, 4, 5 or 6 module where the
recycle feature is permanently programmed on, follow the following steps to
return the machine to normal operation:

• Enter diagnostic mode as normal.

• Press and hold the ADVANCE button. (When this button is first pressed,

the beep tone will sound. This is O.K.)

• While pressing the ADVANCE button, press the WATER LEVEL UP
button to toggle the RECYCLE feature off. A long beep will acknowledge
the setting has been retained in EEPROM. Press POWER to retain
selection.

Option Adjustment Mode

Smartdrive can be adjusted to operate under a number of different conditions
OPTION ADJUSTMENT MODE may be used to customise Smartdrive.
Some of this information is available to the user in the ‘Use and Care
Manual’. The features that can be adjusted in this mode are:­a) Water Temperature
b) Rinse Options
c) Number of End of Cycle Warning Beeps GW (only)
d) Auto out of Balance Recovery – GW and MW (only)
e) Auto Water Level Adjustment - GW (only)
f) Water saver Rinse Volume Adjustment - GW (only)
NB. Phase 1-3. Entering Option Adjustment mode sets the size of Smartdrive
into EEPROM

9

To Select the OPTION ADJUSTMENT MODE

1. With Smartdrive powered on at the wall and with the LEDs off, press and
hold the START/PAUSE button. Then press the POWER button. Two
quick beeps will sound and the LEDs on the front panel will change. The
controls and LEDs on the front panel will now serve different functions
from the normal wash functions.

2. Smartdrive can now be adjusted to suit the owners preference.

3. To return Smartdrive to Normal operation, press the POWER button.

Wash Water Temperature – All Phases

It is possible to adjust the water temperature of each of the wash temperature
settings, i.e. Cold, Cold/Warm, Warm, Warm/Hot, Hot. Phase 5 MW can only
adjust warm. Phase 5 LW & AW are not adjustable.

Do not use the household water taps or water heater controls to vary the
wash temperature. The automatic water temperature control system fitted will
compensate for variations in household water temperature and pressure.
Adjusting the water pressure or water flow with the household taps, or
adjusting the water heater temperature, WILL NOT alter the wash
temperature. The method described below is the only method by which the
water temperature can be altered. If Smartdrive is used in an installation
where only a cold water supply is available, then the cold temperature range
must be selected and the "cold water only" setting must be chosen in the
option adjustment mode. If the temperature is set at any other level,
Smartdrive will expect hot water when filling Smartdrive. As it will not detect
any hot water, it will eventually display USER WARNING that there is no hot
water, but it will not pause. It is recommend that the hot water temperature
setting on the household water heater does not exceed 65oC, for personal
safety and product reliability. This is especially important for Phase 5 MW,
LW & AW where the ‘Hot’ setting corresponds to hot water only.

Method of Setting the Wash Temperature

1. Select the OPTION ADJUSTMENT MODE by pressing and holding the
START/PAUSE button, then pressing the POWER button.

2. Use WASH TEMPERATURE buttons and LEDs to select the temperature
setting to be adjusted, i.e. Cold, Cold/Warm, Warm, Warm/Hot, Hot.

10

3. Use the ADVANCE button and WASH PROGRESS LEDs to increase or
decrease the temperature. Each time the ADVANCE button is pressed,
the WASH PROGRESS LEDs will advance one position to the right. This
increases the temperature by approximately 1oC. When the spin LED is
on and the ADVANCE button is pressed, the spin LED will go off and the
left hand (long wash) LED will turn on. This is the coldest setting. The
setting can then be advanced through again to achieve the required
temperature.

4. Select the next temperature range to be changed with the WASH
TEMPERATURE button. Repeat Step 3. Each Temperature range can
be adjusted using this method.

4. To return the machine to Normal operation, press the POWER button.

Approximate
Temperature

Range

15 min

Long

Wash

LED on

12 min

Wash

LED on

9 min
Wash

LED on

6 min
Wash

LED on

3 min
Short
Wash

LED on

Rinse

LED on

Final

Rinse

LED on

Spin
LED

on

Hot 5556575859

60

61 62

Warm/Hot 46 47 48 49

50

51 52 53

Warm 36 37 38 39

40

41 42 43

Cold/Warm 31 32 33 34

35

36 37 38

Cold

*C

20 21 22 23 24 25 26

Water Temperature Settings
*C Cold water only. Underlined figures are the default settings.

All temperatures are expressed in

o

C. Phase 1 and 2 temperatures are

lower.

NB. If the temperature of the cold water supply is above the setting, a
cold water user warning will sound because the machine will be unable to

control the water temperature down to the required temperature. Readjust
cold temperature to cold only or a temperature that is above the cold water
supply.

Rinse Options – All Phases

Smartdrive may be used in a large number of different installations where the
water supplies can vary. In some areas the water may be contaminated, in
others areas the water supply may be limited. Also the user may have
particular preferences as to the type of rinse they use. To cater for these
variations the Rinse type can be changed.

11

FIRST RINSE OPTION (1) First Rinse is Spray Rinse. (Default setting.)
Gives the best performance in suds removal and water usage. In areas
where the water supply contains solid contaminates, i.e. bores, the spray
rinse action can result in these contaminates being deposited on the fabrics.
In this case it would be better to use Option (2) or (3).

FIRST RINSE OPTION (2) Spin only. Does not give as good a suds removal
as Option (1) but uses less water than Option (3).

FIRST RINSE OPTION (3) Deep Rinse. Gives better suds removal but
increases water usage.

The first rinse is always followed by a final deep rinse and spin. Method of
selecting RINSE OPTIONS:

1. Select the OPTION ADJUSTMENT MODE by pressing and holding the
START/PAUSE button, then pressing the POWER button.

2. Press the SPIN SPEED buttons to select Rinse options. Hold LED ON,
OPTION (1). Slow LED ON, OPTION (2). Med LED ON, OPTION (3).

3. To return Smartdrive to normal operation, press the POWER button.

End of Cycle Warning Beeps (GW Only) – All Phases

Smartdrive finishes each cycle by sounding a series of warning beeps.
These beeps are designed to be noticeable. In some circumstances, e.g. shift
workers, new baby in the house, etc, the user may wish to increase the
number of beeps or eliminate them altogether. They may be adjusted as
follows:­Select the OPTION ADJUSTMENT MODE by pressing and holding the
START/PAUSE button, then pressing the POWER button. Use the WASH
OPTIONS button and LEDs to select the required option. Pressing the
WASH OPTIONS button will cause the LEDs to change.

Phase 1 and 2

• Wash & Soak LED on (Top), 15 beeps

• Time Saver LED on (Bottom), 5 beeps (default)

• No LEDs on, 0 beeps

12

Phase 3 to 5

• Time Saver LED on (Top), 15 beeps

• Soak LED on (Middle), 5 beeps (default)

• Water Saver LED on (Bottom), 0 beeps

To return Smartdrive to Normal operation, press the POWER button.

Adjusting the Volume of Water Used in the Water Saver
Option (GW only) – Phase 3 to 5

The volume of water added during the shower rinse on the Water Saver
option can be increased or decreased. Enter the Option Adjustment Mode.
Use the WATER LEVEL buttons to select the volume of water to be used in
the shower rinse.

• HIGH WATER LED ON, more water.

• MED WATER LED ON, Default set water volume.

• LOW WATER LED ON, less water.

Press POWER to return to normal mode.

Auto Water Fill Level Adjustment (GW only) Phase 3-5

If the user is not satisfied with the level that Smartdrive fills to on auto water
level, they can increase or decrease the fill level that auto will select.
NB. If there is not enough water for the load, we recommend you check by
pausing Smartdrive and pushing the clothes down to see how much spare
water is at the bottom of the bowl. Clothes often float and Smartdrive can
sense the water under the clothes. Enter the Option Adjustment Mode. Use
the cycle buttons to increase or decrease the amount of water selected.

• FAVOURITE LED on, less water

• PERM. PRESS LED on, default set level

• WOOL LED on, more water +

• DELICATE LED on, more water ++

• REGULAR LED on, more water +++

13

Out Of Balance Recovery Adjustment (GW and MW only)

Phase 3 to5

When Smartdrive is spinning it senses if the wash load is out of balance. It
stops and retries to spin. If Smartdrive still senses an unbalanced load it will
stop, give a short burst of beeps every five seconds and the RINSE or SPIN
light will flash. The load must be redistributed more evenly. However, GW and
MW models have an option where Smartdrive will try to automatically correct
the out of balance load. If it detects an unbalanced load, it will fill with water
and agitate to redistribute the load before trying to spin up again. Smartdrive
has this option turned off to conserve water. To programme Smartdrive to
automatically try and correct out of balance loads follow the instructions
below.

1. Enter the Option Adjustment Mode.

2. Use the HEAVY DUTY button to select the Out of Balance recovery
option preferred.

• HEAVY DUTY light on = automatic.

• HEAVY DUTY light off = stops.

3. Press POWER to return to normal mode.

IW MODELS
IW Size setting

To set the size, turn the power on at the power point and off at the console.
Press and hold the FABRIC CARE button, then press the POWER button.
This will bring up a set of options in the LCD screen.

For Phase 5 SmartDrives, push the button alongside the appropriate machine
size on the display. This will select and highlight the size figure. Push the
POWER button to lock this into memory.

For Phase 6 SmartDrives, push the ADJUST button to highlight the
appropriate machine size in the display. Push the POWER button to lock this
into memory.

DIAGNOSTIC MODE

To enter the Diagnostic Mode, turn the power on at the power point and off at
the console. Press and hold the LIFECYCLES button (SPECIAL button on
Phase 5) and then the POWER button. The SmartDrive will give 2 short
beeps and the LCD screen will go blank.

Note: Make sure that the buttons are released after the beeps, or the

14

SmartDrive will turn itself out of the diagnostic mode.

Data Download

Enter diagnostic mode. Press START/PAUSE. The top How Dirty LED will
now be on. Place the download pen over this LED and follow the instructions
supplied with the data download programme.

Data Display

To enter the DATA DISPLAY screens, push the LIFECYCLES button again
(SPECIAL button on Phase 5). This will enable the out of balance switch to
be tested, as well as giving access to the Detailed Fault Codes and User
Warning Faults. One of three displays will appear in the screen. Use the
OPTIONS up or down buttons to the bottom of the display screen to toggle
between these displays (use the buttons to the right of the display on Phase

5).

The Warning Status screen will
display the last USER WARNING
FAULT that occurred and will show
at what part of the cycle it occurred.

The User Warning Faults are as
follows:

• No Taps

• Overloaded

• Out Of Balance

• Over Suds or water still in the

SmartDrive during spin

• No Hot Water

• No Cold Water

• Agitate Overloaded

15

On Phase 5, the Machine Status
screen displays the thermistor
temperature and the status of the
out of balance switch and the lid
switch. It also displays the Size
setting of the SmartDrive and the
water level.

On Phase 6, the Machine Status
screen displays the status of the
diverter and the out of balance
switch. It also displays the Size
setting of the SmartDrive and the
thermistor temperature.
HVDC is for on line testing in the
factory.
Target temp is the temperature
selected.
T is the actual temp of the inlet
chamber water.

The Fault Status screen will display
a code for the last fault that has
occurred in the SmartDrive. It will
also display how many cycles ago
the fault occurred and at what part
of the cycle.

See Detailed Fault Codes for
servicing tips.

The fault code number can now be checked in the detail fault codes, to
ascertain what repairs may be necessary.

Lid Switch Test (Phase 5 Only)

Enter the Diagnostic Mode and bring up the Machine Status display.
Activating the lid switch by opening and closing the lid will change the display
between “Lid closed” and “Lid Open”.

16

Drain Pump Test

On IW models, the pump test is activated by the FABRIC CARE button when
in diagnostics.

Water Valve Test

When in diagnostic mode on IW SmartDrives, pressing the HOW DIRTY
down button will turn the cold water valve on. Pressing the HOW DIRTY up
button will turn the hot water valve on. The buttons have to be held down to
keep the valves activated.

Restart Feature

IW Restart setting can be accessed when in diagnostic mode. Pressing the
OPTIONS button will bring up the CONTROL OPTION screen. The LCD
screen will display the following:

The SmartDrive leaves the factory with
the RESTART set to the ON position (as
shown here), which is indicated in the
screen by the word RESTART
highlighted. To turn the RESTART
feature OFF, push the Adjust button
(Phase 5, push the button alongside the
word). This will remove the highlight
from the word RESTART. When the
SmartDrive is being serviced, it is more
convenient to turn the RESTART
feature OFF. This will allow any fault in
the system to show up immediately.

With the RESTART feature on:

1. If a fault occurs in the SmartDrive, the diagnostic system will detect it.
However, instead of displaying a fault code immediately, the
SmartDrive will try to RESTART.

2. If the fault was only of temporary nature, the SmartDrive will restart and
finish the cycle.

3. If there is a continuous fault the SmartDrive will try to RESTART a
number of times. This process could take up to 8 minutes depending
on the type of fault. After this, if the SmartDrive still cannot restart, the
fault code is displayed and the SmartDrive will beep continuously.

17

Whether or not the RESTART feature is on is indicated during normal use of
the SmartDrive when power is on at the power point and off at the console as
follows:

1. If none of the 5 green HOW DIRTY LEDs are on, the RESTART feature
is on.

2. If the 5 green HOW DIRTY LEDs are flashing, the RESTART feature is
off.

NOTE - This feature is designed as a service aid only and should be left ON
in the customer’s home. To return to normal operation, and to reset the
RESTART feature to the factory setting, switch the SmartDrive off at the wall
or disconnect from the mains supply.

Recycle Feature

In the Control Options mode (as for setting the RESTART feature), pushing
the ADJUST button (Phase 5, push the button alongside the word) to
highlight the word RECYCLE will toggle this feature on and off. At the end of
servicing, the SmartDrive may require an extended test where the SmartDrive
can be left to complete a number of wash cycles. By turning on the
RECYCLE feature the SmartDrive will continuously repeat the wash cycle
until the RECYCLE feature is turned off.

Whether or not the RECYCLE feature is on is indicated during normal use of
the SmartDrive when power is on at the power point and off at the console as
follows:

1. If none of the FABRIC CARE LEDs are on, the recycle feature is off.

2. If all of the FABRIC CARE LEDs flash, the recycle feature is on.

NOTE - This feature is designed as a service aid only and should be OFF in
the customer’s home. To return to normal operation, and to return the recycle
feature to the factory setting, switch the SmartDrive off at the wall or
disconnect from the mains supply.

18

Hot Bowl Flag

If the SmartDrive has been filled with
the hot water valve utilised (ie. warm or
hot fill) and has not had a cold rinse, the
electronics will not allow the SmartDrive
to spin up to its full speed of 1000 RPM.
It will only allow the spin speed to reach
700 RPM.

To remove this flag, enter the Control
Option mode and push the ADJUST
button (Phase 5, push the button
alongside the word) to take the black
shading out of the box Hot Bowl Flag, or
put the SmartDrive through a complete
final rinse.

NOTE: The drain pump test, water valve test, restart, recycle and hot bowl
flag features can be accessed from any level in the diagnostic mode.

Other Option Adjustments

Phase 5:

 Turn the machine on.
 Press and hold the OPTIONS button for 4 seconds.
 The Adjust Options Menu will be displayed.
 Push the small button next to the option to be adjusted. The display will

change to the choices available for that option.

 To set the option, push the small button next to it. The display screen will

highlight the selection made before returning to the main screen.

Phase 6:

 Turn the machine on.
 Press and hold the OPTIONS UP button for 3 seconds until a beep is

heard.

 The Adjust Options Menu will be displayed.
 Press the OPTIONS UP button to scroll through the options to the option to

be adjusted.

 Press the ADJUST button to set the option.
 Press the HOME button to return to the main screen.

19

The options that can be adjusted are:
 Wash Temperature. On Phase 5 each increment is approximately 1

o

C,

while on Phase 6 each increments is approximately 2

o

C.

 Auto Water Level. This increases or decreases the fill level that auto will

detect.

 Default Rinse. The default rinse can be set to either spray and deep,

single deep, double deep or shower.

 Creasable Spin Speed. The spin speed for the Creasables cycle can be

set at either slow (300rpm on Phase 5, 330rpm on Phase 6) or medium
(700rpm on Phase 5, 670rpm on Phase 6).

 Out of Balance Recovery. The out of balance recovery action can be set to

be either automatic, where the machine will fill with water and agitate to
redistribute the load, or it can be turned off, where the machine will stop
and beep.

 End of Cycle Beeps. These can be set to zero, five or fifteen.

20

DETAILED FAULT CODES

DETAILED FAULT CODES

FOR MODELS

Phase 1 GW050 GW060 GW070 GW500 GW600 GW700 GW650

Phase 2 GW501 GW601 GW701 MW051 MW061 MW071 W015

Phase 3 GW503 GW603 GW703 LW035 MW053

Phase 4 AW085 GW508 GW608 GW708 GWC08 GWL08 GWM08

LW085 MW058 THL08 THM08 W508

Phase 5 AW095 GW509 GW609 GW709 GWC09 GWL09 GWM09

IW509 IW609 IW709 IW710 IW810 IWC09 IWL09 IWM09
IWL10 IWM10 LW095 MW059

Phase 6 GW511 GW611 GW711 GW512 GW612 GW712 GWC11

GWC12 GWL11 GWL12 GWM11 GWM12 IW511 IW512
IW611 IW612 IW711 IW712 IW812 IWL11 IWL12 IWM11
MW511 MWC11

INTRODUCTION

The format for fault description in this booklet follows the Primary, Secondary,
Tertiary and Quaternary fault source system. These sources have mostly
been arranged in order of most likely source of fault, but in some cases the
sequence has been modified to aid the servicing procedure.

It should be noted that the fault source Pump System includes the pump and
drain hose assembly.

Fault code shows the last recorded fault. Always confirm fault.

21

FAULT DESCRIPTIONS

1. (00000001) Phase 1 - Display Module Fault
Phase 2 to 6 - Motor Control Module
Fault

The Motor Control Module (Display Module for Phase 1) has
encountered an error when writing to an EEPROM address.

Primary Source: Motor Control Module. (Display Module for

Phase 1.)

Action: Replace Motor Control Module. (Display

Module for Phase 1.)

2. (00000010) Phase 1 - Display Module Fault
Phase 2 to 4 - Motor Control Module
Fault

An error has been encountered when trying to read the pressure
sensor.
Primary Source: Motor Control Module. (Display Module for

Phase 1.)

Action: Replace Motor Control Module. (Display

Module for Phase 1.)

3. (00000011) Phase 1 to 6 - Motor Control Module
Fault

The Motor Control Module has found a memory error.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.

4. (00000100) Phase 1 - Communications Fault

The Motor Control Module has had difficulty communicating with the
Display Module.

Primary Source: Motor Control Module.
Action: 1. Turn off at the wall and on again after 5

seconds and try again.

2. If still faulty, replace the Motor Control
Module.

3. Replace Display Module. If the new Display
Module corrects the fault, then refit the
original Motor Control Module.

22

5. (00000101) Phase 1 - Communications Fault

The Display Module has had difficulty communicating with the Motor
Control Module.

Primary Source: Display Module.
Action: Turn off at the wall and on again after 5 seconds

and try again.

1. Check connections of the 12 way harness for
bad contacts, corrosion etc.

2. Check for moisture in the console area. Dry
out if necessary.

3. If still faulty, replace the Display Module.

4. If still faulty, replace the Motor Control
Module. If the new Motor Control Module
corrects the fault, then refit the original Motor
Control Module.

6. (00000110) Phase 1 - Display Module Fault
Phase 2 to 4 - Motor Control Module
Fault

The Motor Control Module (Display Module for Phase 1) has received
an incorrect signal from the pressure sensor.
Primary Source: Motor Control Module. (Display Module for

Phase 1.)

Action: Replace Motor Control Module. (Display

Module for Phase 1.)

7. (00000111) Phase 1 to 6 - Display Module Fault

The Display Module has found a memory fault.

Primary Source: Display Module.
Action: Replace Display Module.

23

8. (00001000) Phase 1 - Display Module Fault

The Display Module micro has not been able to start up correctly.

Primary Source: Display Module.
Action: Turn off at the wall and on again after 5 seconds

and try again. If still faulty replace the Display
Module.

9. (00001001) Phase 1 to 6 - Size Switch Error

The Display Module size switch setting does not match that stored in
the memory.

Primary Source: Display Module Phase 1,2 & 3.
Action: If the Display Module for Phase 1, 2 or 3 has

just been inserted into a console housing, then
check that the two size switch plungers
accurately locate onto the console housing. If
this fault has appeared during normal operation
of the SmartDrive, check for condensation
damage, check the size switch or replace the
Display Module.

Secondary Source: Motor Control Module.
Action Phase 1, 2 &3:

If the Motor Control Module has been changed
from one size SmartDrive to another, then the
size switch settings in the memory will have to
be reset. This can be done by entering and
exiting the Option Adjustment mode. Push and
hold START/PAUSE then push the POWER
button.

Action Phase 4 Series 8, Phase 5 Series 9 & Phase 6 Series 11:

Reselect the size of the SmartDrive by using the
SIZE SETTING MODE. Push and hold the

WATER TEMP UP button then press the
POWER button. To select the size of the

SmartDrive, push the TEMPERATURE UP
button until the cold LED is on for 5kg
SmartDrives, push the WATER LEVEL UP
button until the low water level LED is on for the
6kg SmartDrives, push the SPIN SPEED UP

24

button until the hold LED is on for 7kg
SmartDrives.

IW SmartDrives, Phase 5 and 6:

To access Size Setting Mode, push and hold the

FABRIC CARE button and then press the
POWER button. Select the correct size on the

display by pushing the White button next to the
correct size (Phase 5) or using the ADJUST
button to highlight the right size (Phase 6). Size
setting is then set by pressing the POWER
button. Powering off will set the size into the
memory. Check the size is set before starting a
cycle.

10. (00001010) Phase 1 to 6 - Temperature Sensor
(Thermistor) Error

The temperature sensor may be open circuit or the ambient
temperature is below minus 10oC. This fault is only applicable in the

Intuitive Washer and the GW models.

Primary Source: Thermistor.
Action: Replace Thermistor.

11. (00001011) Phase 1 to 6 - Pressure Sensor Fault

While measuring the water level, the Motor Control Module micro has
detected a negative pressure. Reconnecting the pressure tube to the
pressure sensor while the bowl has been partly filled with water may
have caused this.

Primary Source: Pressure Tube.
Action: 1. Check bowl is fully pumped out. Remove

pressure tube from pressure sensor, clear
pressure tube of any water and reconnect
tube.

2. If fault is still present, replace the Motor
Control Module. (Display Module Phase 1.)

25

12. (00001100) Phase 1 to 6 - Flood Protection Error

The Motor Control Module has found the water level to be above the
flood level and tried to pump the excess water out. (Under extremely
high flow rate conditions the SmartDrive may overfill during the “top­up” routine in agitate.) After pumping for 30 seconds, it has been
unable to lower the water level below the flood level. Either the water
valves have stuck on and are letting water in at a flow rate that is
higher than the pump can handle, or the pump is blocked and can’t
remove the excess water.

Primary Source: Water Valves.
Action: If the water valves are on continuously, check

that the water valves turn off mechanically
(remove power from SmartDrive).

Secondary Source: Pump system.
Action: Check pump for blockage and drain hose for

correct height and kinking.

Tertiary Source: Motor Control Module. (Display Module Phase

1.)

Action: If water valves are being driven on electrically,

replace Motor Control Module. (Display Module
Phase 1.)

13. (00001101) Phase 1 - Pump Fault

The Display Module has detected that the pump is on when it should
be off.

Primary Source: Pump.
Action: 1. The pump is fitted with a thermal cut out

device. Check if this device has been
activated. If it has, wait until the pump cools
down before restarting. Check for any pump
blockage and condition of pump before
attempting to restart, i.e. pump seizure.

2. Check for open circuit pump windings. Check
the resistance of the pump.

3. Check the pump harness or the connectors
for an open circuit.

4. Replace the Display Module.

26

14. (00001110) Phase 1 - Pump Connection Fault

The Display Module has detected that the pump is not on when it
should be.

Primary Source: Pump.
Action: 1. The pump is fitted with a thermal cut out

device. Check if this device has been
activated. If it has wait until the pump cools
down before restarting. Check for any pump
blockage and condition of pump before
attempting to restart, i.e. pump seizure.

2. Check for open circuit pump windings. Check
the resistance of the pump.

3. Check the pump harness or the connectors
for an open circuit.

4. Replace the Display Module.

15. (00001111) Phase 1 - Display Module Fault

The Display Module has read an incorrect voltage on the pump circuit.

Primary Source: Display Module.
Action: Replace the Display Module.

Note: If SmartDrive is running at well below its

rated supply voltage and the pump has operated
for more than 4 seconds at the voltage, this fault
will also appear.

17 – 20. (00010xxx)Phase 1 - Display / Motor Control

Module Out of Sequence

22 – 23. (000101xx)Phase 1 - Display / Motor Control

Module Out of Sequence

Primary Source: The Display Module and Motor Control Module

are running out of sequence.

Action: Turn the SmartDrive off at the wall and then

back on again in 5 seconds. Restart. If the fault
persists, disable auto restart feature and retest.
A new fault code will appear. Carry out actions
necessary to fix this new fault.

25. (00011001) Phase 5 IW - LCD Initialisation Error

The Intuitive Display Module has detected a problem with the LCD.

27

Liquid Crystal Display.

Primary Source: IW Display Module.
Action: Replace IW Display Module.

28 – 30. (000111xx)Phase 1 - Display / Motor Control

Module Out of Sequence

Refer to fault code 17

32. (00100000) Phase 1 - Pump Circuit Error

The Display Module has detected that the pump is on when it is off.

Primary Source: Display Module.
Action: 1. Check for moisture in the console area.

2. Replace the Display Module.

33. (00100001) Phase 1 - Water Valve Fault

The Module has detected a water valve fault.

Primary Source: Water valve connection.
Action: Check that both valves are connected up

properly.

Secondary Source: Water valve coil faulty.
Action: 1. Check the valve coils are not open circuit.

2. Replace Display Module if the valve coils are
not faulty.

34. (00100010) Phase 1 - Brake Resistor Fault

The circuit that controls the braking of the motor is faulty.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.
Secondary Source: Display Module.
Action: Replace the Display Module.

If the Display Module corrects the fault, then refit
the original Motor Control Module.

28

35. (00100011) Phase 1 - Motor Control Module Reset
Error

The Display Module has sent a false signal to the Motor Control
Module.

Primary Source: 12 way Harness Connection.
Action: Check the 12 way harness connection between

the Display Module and the Motor Control
Module.

Secondary Source: Display Module.
Action: Replace the Display Module.

36. (00100100) Phase 1 to 6 - Water Leak Fault

The Motor Control Module has needed to top up the water level more
than 4 times during agitate. This is excessive, as normally only one or
two top ups are required to replace the air that has escaped from a full
load during agitate. The most likely cause is that the SmartDrive is
siphoning. The other alternative is that the SmartDrive has developed
a leak.

Primary Source: Pump System.
Action: 1. Check the height of the drain hose outlet.

Minimum 850mm, maximum 1200mm.

2. Check that the hose guide is fitted and check
that the hose does not protrude more than
20mm beyond the guide.

Secondary Source: Mechanical.
Action: 1. Check the pressure tube connections on the

outer bowl and Motor Control Module.

2. Check that the drive shaft seal and the pump
housing seal have not developed a leak.

Tertiary Source: Motor Control Module. (Display Module

Phase1.)

Action: Replace Motor Control Module. (Display

Module Phase 1.)

29

37. (00100101) Phase 1 to 6 - Pump Blocked Error (No
Change in the Water Level)

While draining, the water level reading from the pressure sensor has
not changed for over 3 minutes. There are three likely reasons for this
fault. One is that the drain hose or the pressure switch hose has been
squashed or kinked and the pump out rate has been dramatically
reduced. The second possibility is that the pump is partially or fully
blocked. The third is that the pump is not operating due to Motor
Control Module, wiring or pump failure. This fault could also appear if
the SmartDrive is pumping to an unusually high head of drain hose or
into an extended length of drain hose. The fourth possibility is a
diverter valve fault or blockage. The water level is not altering as the
diverter is stuck in the recirculation mode, giving the module the
appearance the pump is not lowering the water level.

Primary Source: Pump System.
Action: 1. Check that the drain hose has not been

kinked.

2. Check the length of the drain hose and try to
reduce the length if excessively long. A 1
metre extension hose of the same diameter
fitted to the existing drain hose is the
maximum allowable length.

3. Check for open circuit windings in the pump.
(Note: Pumps are fitted with a thermal cut-out
that will reset on cooling.)

4. If the bowl is empty of water, remove the
pump from the pump housing and check that
it is not blocked. Also check the drain hose is
not blocked.

5. If the bowl contains water, then service the
pump from the top of the SmartDrive by
removing the top deck and inner bowl. Bail
out the water, remove the pump cap and hood
and clear the restriction.

Secondary Source: Wiring.
Action: 1. Check the pump harness is connected

correctly to the pump.

2. Check continuity of the pump harness.

30

Tertiary Source: Motor Control Module.
Action: Activate the pump by operating the SmartDrive

in spin mode. Check the pump is rotating. If it
is not operating, and Primary and Secondary
checks have been performed, then replace the
Motor Control Module.
Note: Consider fitting Pump Hood Kit (Technical
Bulletin WM013). If 5kg SmartDrive, fit splash
guard to pump.

Quaternary Source: Diverter Valve failure (Phase 5 and 6 Eco’s).
Action: Check the diverter valve, see fault code 51.

38. (00100110) Phase 1 to 6 - Pressure Sensor Fault

The Motor Control Module has recorded a water level of empty while it
is agitating. The water level must have been greater than empty for
the SmartDrive to enter the agitate mode initially. The most likely
cause of this fault is that the pressure sensor hose has been severed
or fallen off during agitate. Alternatively the pressure sensor may be
faulty.

Primary Source: Mechanical.
Action: Check that the pressure tube is intact and has

not been cut.

Secondary Source: Motor Control Module. (Display Module Phase

1.)

Action: Replace the Motor Control Module if the

pressure tube shows no sign of being faulty.
(Display Module Phase 1.)

39. (00100111) Phase 1 to 6 - Pressure Tube Fault

The probable cause of this fault is that the pressure tube has become
blocked or kinked or has fallen off completely. Alternatively the
pressure sensor may be faulty.

Primary Source: Mechanical.
Action: Check that the pressure tube is intact and not

blocked with water or dirt and is not kinked.

Secondary Source: Motor Control Module. (Display Module Phase

1.)

Action: Replace the Motor Control Module. (Display

Module Phase 1.)

31

40. (00101000) Phase 1 to 6 - Bowl Dis-engage Fault

While carrying out a bowl check, the Motor Control Module has found
that the bowl is not engaged even though the pressure sensor
indicates that the bowl is empty. The Motor Control Module continues
to check for 2 minutes, after which time it displays this fault. The first
two areas to check are the clutch and the pressure tube. If these two
appear correct, then the fault could be in the pressure sensor in the
Motor Control Module.

Primary Source: Mechanical.
Action: 1. Check that there are no clothes or other

foreign objects preventing the clutch from re­engaging. Excessive suds can stop the bowl
rotating.

2. If the SmartDrive is empty of water, carry out
a clutch disassembly procedure and check
the spline drive.

3. Next check that the pressure tube has not
come off and that it is not kinked.

Secondary Source: Motor Control Module. (Display Module Phase

1.)

Action: Replace Motor Control Module. (Display

Module Phase 1.)

41. (00101001) Phase 1 to 6 - Temperature Sensor Fault
(Thermistor)

The temperature sensor is measuring temperatures above 110oC.
The fault is probably due to a short circuit in the sensor line. (Only in
the Intuitive Washer and the GW Models.)
Primary Source: Thermistor (Phase 5 and 6) Motor Control

Module (Phase 1 to 4).

Action: Phase 1 1. Check connections of the 12 way harness.

2. Check for moisture in the console area.

3. Replace Motor Control Module.

4. Replace Display Module. If the new display
fixes the fault then refit the original Motor
Control Module.

Phase 2 to 4 Change Motor Control Module.

Phase 5 and 6 1. Check the connection from the thermistor to

the Motor Control Module.

2. Check the resistance of the thermistor. It

32

should read 12.5k ohms at 20 degrees C.
Replace if faulty.

3. Replace the Motor Control Module.

42. (00101010) Phase 1 - Rotor Fault

Primary Source: The Motor Control Module has had some

confusing information feedback.

Action: Turn off SmartDrive at the wall and back on

again after 5 seconds. Restart.

43. (00101011) Phase 1 to 6 - OOB Switch Fault

The Motor Control Module has found that the signal returning from the
out of balance switch indicates that the switch is permanently on or
the harness to it is disconnected.

Primary Source: Mechanical.
Action: 1. Check that the out of balance switch is free to

move.

2. Check that no harnesses are blocking switch
movement.

3. Check that the switch operates correctly when
activated. Replace the switch if suspect.

4. If the out of balance micro switch shows signs
of corrosion, replace the switch and switch
harness, and fit a condensation kit to the
console area if not incorporated in the top
deck.

5. Check that the SmartDrive is level and also
that the bias spring is in place.

Secondary Source: Wiring.
Action: Check the harness to the out of balance switch

is connected correctly. The terminals should be
connected to the normally closed position. If the
harness terminals show signs of corrosion, then
fit a new harness and switch.

33

Tertiary Source: Motor Control Module. (Display Module Phase

1.)

Action: Replace Motor Control Module. (Display

Module Phase 1.)

44. (00101100) Phase 2 to 6 - Water in Bowl During Spin

The Motor Control Module has sensed a water level in the bowl during
spin. This may be caused by a slow pump out rate due to a partial
blockage in the pump hose or pump.

Primary Source: Pump System.
Action: 1. Check that the drain hose is not squashed or

kinked.

2. Check the length of the drain hose and try to
reduce the length if excessively long. A 1
metre extension hose of the same diameter
fitted to the existing drain hose is the
maximum allowable length.

3. If the bowl is empty of water, remove the
pump from the pump housing and check that
it is not blocked. Also check that the drain
hose is not blocked.

4. If the bowl contains water, then service the
pump from the top of the SmartDrive by
removing the top deck and inner bowl. Bail
out the water, remove the pump cap and hood
and clear the pump of any obstruction.

5. Check that water is not siphoning back into
the SmartDrive when the pump turns off when
the spin speed reaches 600 rpm.

Secondary Source: Motor Control Module.
Action: Replace Motor Control Module.

45. (00101101) Phase 5 - Display Memory Check Fault

On power up, the display has checked its memory against a known
reference and found differences.

Primary Source: Display Module.
Action: Replace Display Module.

34

46. (00101110) Phase 5 IW - Display EEPROM Check

The Intuitive Display has detected a problem with its internal
EEPROM.

Primary Source: IW Display Module.
Action: Replace IW Display Module.

47. (00101111) Phase 2 and 3 - Bowl Dis-engage Fault

While carrying out a bowl check, the Motor Control Module has found
that the bowl is not engaged even though the pressure sensor
indicates that the bowl is empty. The Motor Control Module continues
to check for 2 minutes. During this time the module has not been able
to determine a valid bowl status and so displays this fault. This fault
differs from fault 40 in that a valid bowl status could not be
determined. The first two areas to check are the clutch and the
pressure tube. If these two appear correct, then the fault could be
with the pressure sensor in the Motor Control Module.

Primary Source: Mechanical.
Action: 1. Check that there are no clothes or other

foreign objects preventing the clutch from re­engaging.

2. Next check that the pressure tube has not
come off and that it is not kinked.

Secondary Source: Motor Control Module.
Action: Replace Motor Control Module, if the above

checks out without fault.

48. (00110000) Phase 2 to 6 - Hot and Cold Valve Faulty

The Motor Control Module has measured voltages from the valve
diagnostic circuit that indicate both the hot and cold valves are faulty.
The most likely cause is that the valve harnesses have not been
connected correctly or the valve is open circuit.

Primary Source: Wiring.
Action: Check the valve harnesses are correctly

fastened to the valves or the pins are not bent
backwards.

Secondary Source: Water Valves.
Action: Check the valve coils are not faulty (open

circuit).

Tertiary Source: Motor Control Module.
Action: Replace the Motor Control Module.

35

49. (00110001) Phase 2 to 6 - Cold Valve Faulty

The Motor Control Module has measured a voltage from the valve
diagnostic circuit that indicates the cold valve is faulty. The most likely
cause is that the valve harness has not been connected correctly or
the valve is open circuit. See fault 48 for service procedure.

50. (00110010) Phase 2 to 6 - Hot Valve Faulty

The Motor Control Module has measured a voltage from the valve
diagnostic circuit that indicates the hot valve is faulty. The most likely
cause is that the valve harness has not been connected correctly or
the valve is open circuit. See fault 48 for service procedure.
Note: Phase 5 can give a fault code 50 when the SmartDrive powers
off while spinning. There will actually be no fault if this has happened.

51. (00110011) Phase 5 and 6 Eco - Diverter Valve Fault

Primary Source: The Motor Control Module has registered a drop

in water level in the recirculation phase of the
wash cycle, water is being drained instead of
recirculated. Or water has been sprayed onto
the Valve from an external source and caused
the solenoid to blow.

Action: Turn the power off at the SmartDrive but leave

the power on at the wall, then measure the
voltage across the terminals of the wax actuator.
If a reading of 230V is achieved, the Motor
Control Module has failed due to the valve and
both will need to be replaced.

Secondary Source: Check for blockage in the valve itself or a

broken hinge mechanism.

52. (00110100) Phase 5 and 6 Eco - Diverter Top-up
Fault

More than 6 attempts to top-up the water level in the bowl. This then
signifies the valve has not closed and is diverting to drain, or the top­up was not increasing quickly enough, suggesting the valve has a
blockage and is also draining.

Primary Source: Diverter valve.
Action: Remove the diverter valve and check for

blockages or broken hinge mechanism.

Secondary Source: Wax Solenoid.

36

Action: Check the resistance of the wax solenoid. Also

look for corrosion on the terminals (greenie
deposit). Resistance range will be between

0.7kΩ and 2.5kΩ. Values are dependant on
ambient temp and when the valve was last
actuated. Anything outside of these values and
the diverter valve should be automatically
replaced.

53. (00110011) Phase 2 to 6 - Rotor Position Sensor
Step Fail

The Motor Control Module has attempted a motor step test and has
found that the motor has not stepped in the correct direction. It has
detected that the motor is connected and that the motor drive is
operational. The rotor position sensing system is at fault here.

Primary Source: Wiring.
Action: Check the Rotor Position Harness for continuity

and that the connectors are correctly fitted to the
Rotor Position Sensor and the Motor Control
Module.

Secondary Source: Rotor Position Sensor.
Action: Check the Rotor Position Sensor patterns with a

RPS Tester. If faulty, fit a new Rotor Position
Sensor.

Tertiary Source: Motor Control Module.
Action: Replace the Motor Control Module, as the

sensing circuitry may be faulty.

54. (00110110) Phase 2 to 6 - Motor/Motor Control
Module Step Fail

The Motor Control Module has attempted a motor step test and has
found that the motor has not stepped in the correct position. The
Motor Control Module has detected that there is no current. This
indicates that either the motor is not connected or the Motor Control
Module motor drive is faulty.

Primary Source: Wiring.
Action: Check the continuity of the motor harness and

that the connectors are correctly applied to the
motor and Motor Control Module.

Secondary Source: Motor.

37

Action: Check continuity of motor phases. Check the

bridge terminal on the stator is not open circuit
or burnt. Replace the stator.

Tertiary Source: Motor Control Module.
Action: Replace Motor Control Module.

55. (00110111) Phase 3 to 6 - System Step Fail

Primary Source: Rotor Position Sensor.
Action: 1. Check Motor and Rotor Position Sensor

wiring.

2. Check Rotor Position Sensor with RPS
Tester.

56. (00111000) Phase 4 to 6 - Bowl Check No Valid Fault

While carrying out a bowl check, the machine has not been able to
determine a valid bowl status and so the Display flags this fault. This
fault differs from fault 40 in that a valid bowl status could not be
determined.

Phase 4 & 6
Primary Source: Loading.
Action: Remove items until the remaining ones can

move freely, or rearrange the load so that the
clothes are evenly distributed around the bowl,
or select a higher water level. If the load was to
one side of the bowl or too heavy it can be
possible for the agitator to bind in one direction
when trying to sense bowl float.

Secondary Source: Mechanical.
Action: 1. Check the machine is not syphoning.

2. Check that there are no clothes or other
foreign objects preventing the clutch from re­engaging, and that there aren’t any defects
with the clutch mechanism.

3. Check that the pressure tube has not come
off and that it is not kinked.

Tertiary Source: Rotor Position Sensor.
Action: Replace the Rotor Position Sensor.
Quaternary Source: Motor Control Module.
Action: Replace the Motor Control Module.

38

Phase 5
Primary Source: Rotor Position Sensor.
Action: Replace the Rotor Position Sensor.
Secondary Source: Loading.
Action: Remove items until the remaining ones can

move freely, or rearrange the load so that the
clothes are evenly distributed around the bowl,
or select a higher water level. If the load was to
one side of the bowl or too heavy it can be
possible for the agitator to bind in one direction
when trying to sense bowl float.

Tertiary Source: Mechanical.
Action: 1. Check the machine is not syphoning.

2. Check that there are no clothes or other
foreign objects preventing the clutch from re­engaging, and that there aren’t any defects
with the clutch mechanism.

3. Next check that the pressure tube has not
come off and that it is not kinked.

Quaternary Source: Motor Control Module.
Action: Replace the Motor Control Module

57. (00111001) Phase 4 to 6 - Brown Out During Display
EEPROM Write Fault

The Display has requested the Motor Control Module to perform an
EEPROM write. Prior to writing, the Motor Control Module has tested
the 15 volt supply and found that it is below the safety level for writing
EEPROM and has reported this to the Display. This may be due to
transients at the time of writing or due to a faulty Motor Control
Module.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.

39

58. (00111010) Phase 4 to 5 - Pressure Transducer at
Maximum Adjustment Fault

When the pause or delay start is pressed to start the SmartDrive, the
Display Module has checked the memory and found the count greater
than expected.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.

59. (00111011) Phase 4 to 5 - I D Out of Range Fault

When the pause or delay start is pressed to start the SmartDrive, the
Display checked the physical ID and found it was out of range.

Primary Source: Display Module.
Action: Replace Display Module.

60. (00111100) Phase 4 to 6 - Motor Control Module
Memory Check Fault

On power up, the Motor Control Module has checked its memory
against a known reference and found differences.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.

61. (00111101) Phase 4 - Brown Out During Motor
Control Module EEPROM Write Fault

The Motor Control Module has been attempting to perform an internal
EEPROM write. Prior to writing, the Motor Control Module has tested
the 15 volt supply and found that it is below the safety level for writing
EEPROM and has reported this to the display.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.

62. (00111110) Phase 5 - Pump Over Current

The Motor Control Module has detected an excessive pump current.

Primary Source: Pump.
Action: Replace Pump.
Secondary Source: Motor Control Module.
Action: Replace Motor Control Module.

40

63. (00111111) Phase 5 - Pump Comms Error

The Motor Control Module has detected an internal communications
problem between its main control system and the pump control
system.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.

64. (01000000) Phase 5 and 6 - Pressure Transducer
(Ptx) Error - Frequency < 66 kHz

The Motor Control Module has received signals from the water level
sensor (Ptx) below normal frequency values.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.

65. (01000001) Phase 5 and 6 - Pressure Transducer
(Ptx) Error - Frequency > 90 kHz

The Motor Control Module has received signals from the water level
sensor (Ptx) above normal frequency values.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.

66. (01000010) Phase 6 - Pressure Transducer (Ptx)
Error - Frequency > 90 kHz

Note: this supersedes Fault code 65 from V41 Motor Control Module

code onwards.
The Motor Control Module has received signals from the water level
sensor (Ptx) above normal frequency values.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.

81. - 95. (0101xxxx) Phase 2 to 3 - Display/ Motor Control

Module. See Fault Code 106

104. (01101000) Phase 2 to 6 - See Fault Code 106

41

105. (01101001) Phase 2 to 6 - Comms Error Time Out

These faults are reported when the Display Module detects an error in
the communications between the Display Module and the Motor
Control Module.
Note: If the product is an IW, the wrong Motor Control Module may
have been fitted. Replace with a compatible part.

Phase 2 to 4 and Phase 6
Primary Source: Display Module.
Action: Replace Display Module.
Secondary Source: Motor Control Module.
Action: Replace Motor Control Module.
Tertiary Source: Rotor Position Sensor (Phase 5 and 6).
Action: Replace Rotor Position Sensor. If this corrects

the fault, refit the original Display Module or
Motor Control Module.

Phase 5
Primary Source: Pump
Action: Measure resistance of pump. If resistance is

less than 33 ohms, replace pump.

Secondary Source: Display Module.
Action: Replace Display Module.
Tertiary Source: Motor Control Module.
Action: Replace Motor Control Module.
Quaternary Source: Rotor Position Sensor.
Action: Replace Rotor Position Sensor. If this corrects

the fault, refit the original Display Module or
Motor Control Module.

42

106. (01101010) Phase 2 to 3 and 5 - Display to Motor
Control Module Communications Errors
(Phase 6 IW Also)

These faults are reported when the Display Module detects an error in
the communications between the Display Module and the Motor
Control Module.

Phase 2 to 3

Primary Source: Display Module.
Action: Replace Display Module.
Secondary Source: Motor Control Module.
Action: Replace Motor Control Module. If the new

Motor Control Module corrects the fault, refit the
original Display Module.

Phase 5
Primary Source: Pump
Action: Measure resistance of pump. If resistance is

less than 33 ohms, replace pump.

Secondary Source: Display Module.
Action: Replace Display Module.
Tertiary Source: Motor Control Module.
Action: Replace Motor Control Module. If the new

Motor Control Module corrects the fault, refit the
original Display Module.

107. (01101011) Phase 2 to 6 - Motor Control Module
Reset Error

The Display Module has detected that the Motor Control Module has
reset when it should not have. This can be due to a Motor Control
Module supply disturbance or microprocessor failure.

Primary source: Motor Control Module.
Action: Replace Motor Control Module.

43

108. (01101100) Phase 6 IW - Coms CRC Error Display.
See Fault Code 106

127. (01111111) Phase 5 - Machine Set up Error

The Display Module has been fitted to the wrong model, size and or
phase of SmartDrive, eg. Phase 5 Display Module cannot be fitted to a
Phase 4 Motor Control Module. The colour of the module is a good
indicator. Part numbers are also very important.

130. (10000010) Phase 1 to 6 - Single Rotor Position
Sensor Error

The Motor Control Module has found an error in the pattern received
from the Rotor Position Sensor. Likely causes of this fault are a bad
connection on the harness between the Rotor Position Sensor and the
Motor Control Module, or a faulty Rotor Position Sensor.

Primary Source: Wiring.
Action: 1. Check for corrosion on the edge connector of

the Rotor Position Sensor and the Motor
Control Module connector.

2. Check the contacts on the rotor positional
sensor end of the hall harness to see if any
have been damaged. (Each set of contacts in
the socket has two wipers. If the distance
between these wipers varies between
different contacts, replace the rotor positional
sensor harness.)

Secondary Source: Rotor Position Sensor.
Action: Check the Rotor Position Sensor with an R.P.S.

tester. Replace if faulty.

Tertiary Source: Motor Control Module.
Action: Replace Motor Control Module.

131. (10000011) Phase 1 to 6 - Repetitive Rotor Position
Sensor Error

This fault is similar to fault number 130 above but differs slightly in that
it is a continuous condition. See fault 130 for service procedure.

44

132. (10000100) Phase 1 to 4 - Single Current Trip

The Motor Control Module has detected excess current in the motor or
electronic switches. This fault has occurred momentarily.

Primary Source: Wiring.
Action: Check the wiring connections from the Motor

Control Module to the Stator and the Rotor
Position Sensor.

Secondary Source: Motor.
Action: 1. Measure/check the motor harness,

connectors and motor for shorts. This can be
done by taking a resistance measurement
between phases of the motor harness at the
Motor Control Module end. Nominal
resistance should be approximately 2.6 ohms
for Phase 1, 12.2 ohms for Phases 2, 3 and 4,
and 32 ohms for Phases 5 and 6.

2. Check the Rotor Positional Sensor, Stator
brass bridge terminal point and associated
harness for water, mechanical damage or
corrosion.

Tertiary Source: Motor Control Module.
Action If all the above show no signs of fault then

replace the Motor Control Module. Also check
for water leaks from the cooling chamber or
valves that could possibly come in contact with
the Motor Control Module and fix the leak before
replacing with new Motor Control Module.

133. (10000101) Phase 1 to 4 - Repetitive Current Trip

The Motor Control Module has detected excess current in the motor or
electronic switches. This fault is a more severe occurrence than fault
code 132 but has identical fault sources and fault service procedure.

134. (10000110) Phase 4 - Single Current Trip & Rotor
Position Error

The Motor Control Module has detected an excessive motor current
AND a Rotor Position Sensor error simultaneously. See fault codes
130 and 132 for service procedure.

45

136. (10001000) Phase 1 to 6 - Motor Stall

The Motor Control Module has been unable to start the motor.
Possible causes of this fault are: Faulty motor harness, faulty or
jammed motor, seized bearings or seals, faulty Motor Control Module,
faulty Rotor Position Sensor or harness.

Primary Source: Wiring.
Action: Measure / check the motor harness, connectors

and motor for discontinuity. This can be done
by taking a resistance measurement between
phases of the motor harness at the Motor
Control Module end. Nominal resistance should
be approximately 2.6 ohms for Phase 1, 12.2
ohms for Phases 2, 3 and 4, and 32 ohms for
Phases 5 and 6.

Secondary Source: Motor.
Action: 1. Check free rotation of the agitator and bowl

by rotating by hand. Bearings and seals may
be seized.

2. Check the Rotor Position Sensor and
associated harness for water, mechanical
damage or corrosion.

Tertiary Source: Motor Control Module.
Action: If the primary and secondary checks pass

inspection, then replace the Motor Control
Module.

144. (10010000) Phase 1 - Motor Control Module
Software Trap

The Motor Control Module has developed a fault.

Primary Source: Motor Control Module.
Action: 1. Power off for 5 seconds and try again.

2. Check connections between the Display
Module and the Motor Control Module.

3. Replace Motor Control Module.

46

160. (10100000) Phase 1 to 6 - Bowl Engaged

The bowl has re-engaged itself during agitate. Possible causes for
this are a leak in the air bell, the bowl is over-loaded with clothes, the
clutch has jammed or is fouled with a foreign object.

Primary Source: Mechanical.
Action: 1. Check that the rotating bowl assembly is not

jammed to the agitator with any foreign object
that may be caught under the agitator skirt.

2. Check that the clutch teeth are not locked
together with dirt, lint, etc.

3. Make sure the bowl is not overloaded with too
many clothes.

4. If none of the above appear to be at fault,
then check the air bell at the bottom of the
inner bowl for leaks.

Secondary Source: Motor Control Module. (Phase 1 to 4 only.)
Action: If the SmartDrive is empty of water at fault it is

possible that the pump circuit is faulty and has
caused a pump out during wash. This would
cause the bowl to re-engage during agitate and
the Motor Control Module to display this fault.
Replace Motor Control Module.

161. (10100001) Phase 2 to 6 - Hardware / EEPROM
Supply Mismatch

The Motor Control Module checks the hardware configuration (ie.
110v or 230v) against its EEPROM table on power up. Should there
be a mismatch, this error is flagged.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.

162. (10100010) Phase 3 to 5 - Brake Deceleration Time­out Fault

During the brake mode, the Motor Control Module has detected that
the bowl has not come to a stop in the permitted time once dropping
below 100rpm. This fault has been installed for software testing only.

47

163. (10100011) Phase 4 to 6 - Valve Reset Pin Connect
Fault

The Motor Control Module has sensed the PCB connection is open
circuit. The cold valve cannot operate with this condition.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.

164. (10100100) Phase 4 to 5 - Brake Function Time-out
Fault

This fault indicates that the Motor Control Module has been attempting
to brake for 20 seconds. As all spin loads should come to rest within
10 seconds, something has gone wrong during the brake to prevent
the bowl stopping in time.

Primary Fault: Wiring.
Action: Measure / check the motor harness, connectors

and motor for continuity. This can be done by
taking a resistance measurement between
phases of the motor harness at the Motor
Control Module end. Nominal resistance should
be approximately 2.6 ohms for Phase 1, 12.2
ohms for Phases 2, 3 and 4, and 32 ohms for
Phases 5 and 6.

Secondary Source: Motor Control Module (Phase 4), RPS (Phase

5).

Action: Replace Motor Control Module (Phase 4), or

Rotor Position Sensor (Phase 5).

192. (11000000) Phase 4 to 5 - Motor PMW Reset Pin
Connect Fault

The Motor Control Module has sensed an open circuit between pins
30 and 31. The motor cannot operate with this condition.

Primary Source: Motor Control Module.
Action: Replace Motor Control Module.

230. (11100110) Phase 6 - EEPROM Value Out of Range

Wrong version detected.

Primary Fault: Motor Control Module is the wrong version.
Action: Change Motor Control Module.

48

231. (11100111) Phase 6 - MW GW Link Error

Component has failed on the display board.

Primary Fault: Display Module fault.
Action: Replace Display Module.

232. (11101000) Phase 6 - COMMS Timeout 5 Seconds

IW only problem, either the Display or Motor Control Module has not
responded in time.

Primary Fault: Display Module.
Action: Replace Display Module.
Secondary Fault: Motor Control Module.
Action: Replace Motor Control Module.

233. (11101001) Phase 6 - EEPROM Read Error

Problem reading the EEPROM data coming from the Motor Control
Module.

Primary Fault: Motor Control Module faulty.
Action: Replace Motor Control Module.

234. (11101010) Phase 6 - Lid Lock Open Circuit

Check Harness to Lid Lock and connections at the Motor Control
Module and lid lock ends.
Primary Fault: Connector to the harness. Either end could be

at fault.

Action: Replace Harness.
Secondary Source: Lid Lock has failed to be activated.
Action: Replace Lid Lock housing.
Tertiary Source: Motor Control Module has not responded to the

Lid Lock being activated.

Action: Check the lid has a Tang and is fitted correctly

to activate the Lid Lock. If this is all in order, the
Motor Control Module must be at fault and
needs to be replaced.

49

235. (11101011) Phase 6 - Lid Lock Short Circuit

Lid Lock fault, not activated when instructed to by the Motor Control
Module.

Primary Fault: Lid Lock mechanism has jammed or failed.
Action: Check resistance across the connections,

should be around 73 ohms. If not within 5
ohms, replace the Lid Lock.

236. (11101100) Phase 6 - Incompatible EEPROM Version

Failure to start and fault immediately displayed.

Primary Fault: Motor Control Module is the wrong one.
Action: Replace Motor Control Module.

237. (11101111) Phase 6 - Temperature Sensor Error

The electronics have picked up a continuity problem, same as fault
code 10 or 41.
Primary Fault: The sensor has failed either in the harness or

connection to the thermistor.

Action: Replace the Thermistor (temperature sensor).
Secondary Source: Motor Control Module has failed to read the

temperature. Check connections.

Action: Replace Motor Control Module if connections

look fine and the fault still occurs.

238. (11101110) Phase 6 - Lid Lock Fail In-line Test (1)

Final on line tests, final check before going to the field.

239. (11101111) Phase 6 - Lid Lock Fail In-line Test (2)

Final on line tests, final check before going to the field.

240. (11110000) Phase 6 - Hall Out of Order. RPS Fault

Same as previous Hall Error faults, just an extra fault code for Phase

6. See fault codes 130 and 131 for directions.

50

241. (11110001) Phase 6 - Function Time Out

Display crashed.

Primary Fault: Display has failed.
Action: Replace Display Module.
Secondary Fault: Motor Control Module has failed.
Action: Replace Motor Control Module.

242. (11110010) Phase 6 - OOB Hit Greater Than Max for
5 Seconds

Out Of Balance warning to the user. Additional fault code for Phase 6.
Primary Fault: SmartDrive has detected the bowl movement to

be excessive or the Micro switch is permanently
on or harness to it is disconnected.

Action: See fault code 43 for details.

243. (11110011) Phase 6 - Stepper Test Failure

Rotor Position Sensor Fault. The Motor Control Module has
attempted a motor step test and found the motor has not stepped to
the correct position.

Primary Fault: Wiring.
Action: See fault codes 53 and 54.