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GUIDE TO SOS Emergency SERVICE
AND INFO Service
GENERAL
INFORMATION
Blue&Me™ Nav provides access to a
number of services that can be requested when purchasing your vehicle or afterwards.
SOS Emergency SERVICE
With Blue&Me™ Nav SOS Emergency service you will be able to use road
and medical services when traveling.
In case of emergency, you will simply need
to push the SOS button in your cabin to
send an SMS to the Service Center. The
message contains the assistance request
information and the GPS position of your
vehicle, required to locate you.
At the same time, a voice call will be forwarded to an operator of the Service center.
SOS Emergency service also includes
the automatic request for assistance to the
Service Center in case of airbag operation
following an accident.
The SOS Emergency service is provided free of charge throughout the
period of road assistance included in
the contractual warranty.
INFO Service
INFO Service by Blue&Me™ Nav
provides information systems to drivers.
No matter where you are, you will always
easily receive information on venues,
movies, museums, traffic, trains, restaurants, bars, clubs and much more. Simply
press the j button in your cabin to be
connected to an operator who will answer
any need or request.
The service is available at a charge.
To know the costs of the INFO
Service please refer to your subscription
agreement.
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ROAD SAFETY
WARNING
Operating certain parts of this system while driving can distract your attention away from the road, and possibly cause an accident or other serious consequences; for this reason certain functions shall only be used when
driving conditions are secure and, if required, only when the vehicle is stopped.
WARNING
Read and Follow Instructions: before using your system, read and follow all instructions and safety information provided in this
sequences.
Keep User’s Guide in the vehicle: when kept in the vehicle, the User’s Guide will be a ready reference for you and other users unfamiliar
with the system. Please make certain that before using the system for the first time, all persons have access to the User’s Guide and read its instructions and safety information carefully.
WARNING Operating certain parts of this system while driving can distract your attention away from the road, and possibly
cause an accident or other serious consequences. Do not change system settings or enter data non-verbally (using your
hands) while driving. Stop the vehicle in a safe and legal manner before attempting these operations. This is important since
while setting up or changing some functions you might be required to distract your attention away from the road and remove your hands from the wheel.
Voice Command Control: functions within the system may be accomplished using only voice commands. Using voice commands while dri-
ving allows you to operate the system without removing your hands from the wheel.
Prolonged Views of Screen: do not access any function requiring a prolonged view of the screen while you are driving. Pull over in a safe
and legal manner before attempting to access a function of the system requiring prolonged attention. Even occasional short scans to the screen
may be hazardous if your attention has been diverted away from your driving task at a critical time.
Volume Setting: do not raise the volume excessively. Keep the volume at a level where you can still hear outside traffic and emergency signals while driving. Driving while unable to hear these sounds could cause an accident.
Use of Speech Recognition Functions: speech recognition software is inherently a statistical process which is subject to errors. It is your
responsibility to monitor any speech recognition functions included in the system and address any errors.
Distraction Hazard: any features may require manual (non-verbal) setup. Attempting to perform such set-up or insert data while driving can
seriously distract your attention and could cause an accident or other serious consequences. Stop the vehicle in a safe and legal manner before
attempting these operations.
end user manual (“User’s Guide”). Not following precautions found in this User’s Guide can lead to an accident or other serious con-
GENERAL OPERATION
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DISPLAY AND BUTTONS ON Blue&Me™Nav, FRONT PANEL,
SOUND SYSTEM and STEERING WHEEL (where provided)
fig. 1
USB door
FF00NN22001100gg
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Controls Button
Short press function
(less than 1 second)
Long press function
(more than 1 second)
FRONT PANEL
Blue&Me™ Nav
˜ MAIN
ESC ˆ
‘
ı
OK
NO
F1 / F2
– Accept an incoming phone call
– Cancel voice recognition
– Cancel a voice announcement
– Turn the microphone on/off during a phone conversation
– Mute the ring tone of an incoming call
– Activate voice recognition
– Interrupt voice announcement to provide a new voice command
– Switch phone conversation from the hands-free phone to your
mobile phone and vice versa
– Scroll Blue&Me™ Nav menu items
– Select media player tracks
– Predisposition for reconfigurable fonctionnement
– Reject an incoming
phone call
– End a phone call
(hang up)
–
– Repeat the last
utterance in a voice
interaction
_
_
_
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Controls Button
Blue&Me™ Nav
NAV
DIRECT
FUNCTION KEYS
SOS
j
MUTE
SOUND SYSTEM
VOL+
VOL–
Short press function
(less than 1 second)
Start Navigation Menu
–
– Display incoming information with active navigation
– Access to SOS Emergency Service (*)
– Access to INFO Service (*)
– Media player Pause on/off
– Adjust the volume of the following Blue&Me™ Nav functions:
hands-free kit, media player, voice announcements
Long press function
(more than 1 second)
–
–
–
–
–
ON STEERING
WHEEL
(where provided)
^
+
–
Note
❒
For many tasks, the steering wheel buttons OK ıand
nient for you to press.
❒
For both operating modes of steering wheel buttons (short or long press), the function chosen will be activated when you release the button.
(*) These services may not be available when the car is purchased; to obtain information on availability and activation, call Universal Freephone Num-
ber CIAOFIAT 0080034280000 or consult the dedicated area on www.fiat.com
– Media player Pause on/off
– Adjust the volume of Blue&Me™ Nav functions: hands-free kit,
message reader and media player, voice announcements
MAIN can be used interchangeably, and you can use the key that is more conve-
£
–
–
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DESCRIPTION
OF THE SERVICES
SOS Emergency SERVICE
SOS Emergency service provides you
with the following type of assistance:
❒
road assistance in case of failure
❒
road assistance in case of accident
❒
health care when traveling.
This service is available all year round, 24
hours a day.
The territory coverage of the service is
the same as the road assistance included
in the agreement warranty.
The service is free of charge for the assistance period included in the agreement
warranty.
For information on how to subscribe
to the serivice, see section HOW TO
ACTIVATE SOS Emergency and INFO
Service.
How to ask for rescue
In order to ask for SOS rescue to
the Service Center, press the SOS
?
button on the button panel in the
front ceiling.
Note:
The request for SOS Emergency service cannot be sent by vocal control.
The system will forward the request for
rescue to the operator of the Service Center after a safety time of few seconds, in
order to avoid any unwanted activation.
Blue&Me™Nav will count the safety
time by a vocal message and a sound
alarm.
You can cancel the rescue request procedure by pressing the SOS button again,
within the safety time (displayed on the
multi-function panel).
Once the safety time has elapsed,
Blue&Me™Nav will automatically send
an SMS containing the assistance request
information and the GPS position of your
vehicle. At the same time the system will
forward a voice call (loudspeaker mode)
to the Service Center.
When the information regarding the position of the vehicle has been received, the
Service Center operator will check the requirements of the service request and immediately send the necessary rescue team.
Suitable rescue will always be guaranteed,
even if you are unable to talk to the operator o if you can’t place a voice call with
the Service Center.
Rescue will be sent only if the SMS with
the assistance request and GPS position
of the vehicle has been forwarded to the
Service Center.
Note:
❒
Any active phone conversation will be
automatically cut off in case the SOS
Emergency service is enabled.
❒
If the vehicle is turned off by turning the
startup key to STOP position during
the SOS Emergency request, it will
be completed only with the sending of
the SMS message.
❒
If the vehicle is turned off by turning the
startup key to STOP during a call with
the Service Center operator, the call
will not be cut off until completed or
after 15 min. conversation.
❒
In case no information on the vehicle
position is available (e.g. a failure to receive the GPS signal due to the vehicle
being parked indoor) the request for
service to SOS Emergency Service
Center will be sent anyhow.
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❒
Should you be unable to connect to the
Service Center, Blue&Me™Nav will
forward the rescue request to Emer-
gency Number (in this case only a
phone call in loudspeaker mode to the
Service Center will be placed, while the
SMS with the information on the request for assistance and the GPS position of the vehicle will not be sent)
❒
In case GSM service is missing, the message “SEGNALE GSM ASSENTE”
will be displayed on the multi-function
panel and the red warining light on the
keyboard panel of the front ceiling will
turn on. In this condition you cannot
send the SOS Emergency service request to the Service Center.
Automatic activation
The SOS Emergency service is automatically enabled in case of airbag operation following an accident.
In this condition, fast and suitable rescue
will be sent, even if you are unable to talk
to the Service Center operator.
SOS Emergency service status
Through vocal controls you can find out
about the status of the SOS Emergency
service and receive information on the
SOS Emergency service.
Vocal controls:
}
press
tion”, Blue&Me™Nav will list the
available controls:
❒
“Service mode” Blue&Me™Nav
will inform you about the status of the
SOS Emergency service:
– INACTIVE: SOS Emergency ser-
vice is not available because you did
not subscribe to the service or you
haven’t renewed your subscription.
– ACTIVE: SOS Emergency service
is active.
– IN EMERGENCY CALL ONLY,
MODE: only an emergency call (loudspeaker mode) will be placed to the
emergency number.
In this mode, the automatic forwarding of the request for SOS
Emergency service in case of
airbag operation is disabled.
– IN MAINTENANCE MODE: SOS
Emergency service has been tem-
porarily disabled by the Service Center, due to maintenance interventions
on the vehicle.
❒
“SOS procedure” Blue&Me™Nav
will provide a brief description of the
SOS Emergency service request.
and say “SOS Informa-
‘
INFO Service
This service allows you to receive information from the Service Center regarding:
Gas stations, weather forecast, drugstores,
restaurants, hotels, movie theatres and
movies, bars and clubs, venues, exhibitions,
markets, parking lots, traffic, reservations,
ticketing etc.
INFO Service is available every day 8 am
to 10 pm in Italy, France, Germany, United Kingdom and Spain.
INFO Service contents may vary according the country where you are.
INFO Service charges on a per use basis, therefore you don’t need to pay a subscription, although it needs to be enabled.
For information on how to register,
see section HOW TO ACTIVATE SOS
Emergency and INFO Service.
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Requesting for information
To access the service, press the j
button on the front ceiling button
?
panel, Blue&Me™Nav will forward a phone call to the Service Center in loudspeaker mode.
Together with the phone call, the
system will also send an SMS message containing the GPS position of
the vehicle so that the Service Center can locate you.
This way the Service Center will be
able to answer your needs and provide you with information pertaining
to the area where you are located.
For detailed information on the type
of Information services, please refer to INFO Service activation
agreement.
Note:
❒
If after pressing the j button the message “SERVIZIO NON DISPONI-
BILE” is displayed on the multi-function panel, then this means the service
is not available because you did not subscribe to the service or you haven’t renewed your subscription.
❒
If you press the j button while you are
on a conversation, you will not be able
to send your request to the Service
Center
❒
If you receive a phone call immediately after having pressed the j button
and before making the voice call to the
Service Center, the request for INFO
Service will be cancelled.
❒
Blue&Me™Nav will ignore any incoming call to your Bluetooth®phone,
during a voice call with the Service
Center.
❒
If the vehicle is turned off by turning the
startup key to STOP during a request
for information the request will be
completed anyhow.
❒
In case no information on the vehicle
position is available (e.g. a failure to receive the GPS signal due to the vehicle being parked indoor) the request
for service to INFO Service Service
Center will be sent anyhow.
❒
If you request a phone number, please
note that INFO Service will not be
able to transfer you automatically.
❒
In case GSM service is missing, the message “GSM SIGNAL ABSENT” will
be displayed on the multi-function panel and the red warning light on the keyboard panel of the front ceiling will turn
on. In this condition you cannot send
the SOS Emergency service request
to the Service Center.
HOW TO ACTIVATE
SOS Emergency
AND INFO Service
To activate the services, please refer
to the subscription form available at
www.fiat.com or at Fiat Dealers.
Fiat Group Automobiles S.p.A. - Customer Services - Technical Services - Service Engineering -Largo Senatore G. Agnelli, 5 - 10040 Volvera - Torino (Italia)
8
Print no. 603.83.992 - 04/2008 - 1
st
edition
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