Ericsson CONSONO MD110 PBX CSA EL7 TCP-IP VM Service Manual

CallXpress CallXpress Enterprise
Ericsson MD110 CAS EL7
TCP/IP VM Integration
Integration Technical Note
Integration Technical Note
This is the first edition of the Ericsson MD110 CAS EL7 TCP/IP VM Integration Technical Note. Information in this document applies to CallXpress software Version 5.31 or later, or CallXpress Enterprise software Version 5.31 or later.
This document was produced by the CTI Software Group Technical Communications Department.
Writer: David Leyva Editor: Brian McCullough
Copyright Notice
Copyright © August 2000 AVT Corporation All rights reserved Printed in the United States of America P/N 081-47504-00
Disclaimer
AVT Corporation reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of AVT Corporation to notify any person of such revisions or changes.
AVT Corporation exercises care in researching other manufacturers’ specifications but disclaims all responsibility for their accuracy. All specifications shown here are subject to change without notice.
Trademarks
AVT, the AVT logo, CallServer, CallXpress, and PhoneXpress are registered trademarks of AVT Corporation.
All other products, brand names, or companies mentioned in this document may be trademarks or registered trademarks of their respective companies.
AVT Corporation CTI Software Group P.O. Box 97025 Kirkland, Washington 98083 (425) 820-6000 http://www.avtc.com
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Table of Contents

Overview ..............................................................................................................1
References .................................................................................................................................. 2
Features Supported by This Integration ...................................................................................... 2
Critical Application Considerations .............................................................................................. 4
Installation Requirements ..................................................................................6
Telephone System Requirements ............................................................................................... 6
CallXpress Requirements ............................................................................................................ 7
Programming the Telephone System................................................................8
Initiating the Number Series for the CAS Extensions .................................................................. 8
Programming the Category for CAS Extensions ......................................................................... 8
Initiating the CAS Extensions .................................................................................................... 10
Initiating the Hunt Group............................................................................................................ 10
Programming the NIU Port for Voice Mail ................................................................................. 11
Initiating the Information Computer Function............................................................................. 12
Initiating the Voice Mail Function ............................................................................................... 12
Programming Message Waiting and Call Diversion for Subscriber Telephones....................... 13
Completing the MD110 Programming ....................................................................................... 14
Installing the Aculab Card................................................................................15
Installing the Telephony Server Network Interface........................................16
Configuring CallXpress ....................................................................................17
Switch Protocol .......................................................................................................................... 18
Dialing Template........................................................................................................................ 19
Integrated Lines ......................................................................................................................... 19
Integration.................................................................................................................................. 20
Completing the Integration...............................................................................22
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Overview

Integration Technical Note
This Integration Technical Note (ITN) is written for dealers who are experienced with CallXpress
®
and who are familiar with CallXpress procedures and terminology. It also assumes that you are familiar with the features and programming of the Ericsson MD110 telephone system.
This document describes how to integrate CallXpress with an Ericsson MD110 telephone system, using an E1 CAS EL7 interface in conjunction with the MD110 Voice Mail TCP/IP integration. This integration is an outband integration. The E1 CAS EL7 interface is a digital 2.048Mb 32-channel interface that can provide up to 30 CAS (channel associated signaling) voice mail ports to CallXpress per E1 link. The MD110 E1 CAS connection is established at the CallXpress telephony server by means of an Aculabäplc High Capacity Digital Access card. The Aculab card is the E1 interface between the MD110 and the Dialogic card(s) in the CallXpress telephony server. DTMF signaling and voice communications are performed over the established E1 link between CallXpress and the MD110. The MD110 Voice Mail interface is an Ethernet network connection that uses the TCP/IP protocol to communicate between the MD110 and CallXpress. Calling and called party information is sent to CallXpress via TCP/IP over the network connection at the same time that a call is sent to a CAS channel. The data is matched with the ringing channel and CallXpress answers with the appropriate dialog. Message Waiting Indicator (MWI) operation is also performed via TCP/IP over the network connection.
Refer to the Ericsson Extra Facility Voice Mail, VM description and the Interworking Description, CAS extension, EL7 Interface to Voice Mail system for complete details.
Use this document in conjunction with CallXpress installation guides, administration guides and online help.
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References

More current information may be available from the following sources:
AVT BBS (Bulletin Board System)—Download files by calling
(425) 820-4069 using a modem (1200 baud to 28.8K baud).
OTIS (AVT’s Online Technical Information Service)—Fax AVT documents to
yourself by calling (425) 820-4056 from a fax machine. To request an index of all documents, select option 1 at the initial voice menu.
World Wide Web—AVT certified technicians can view or download documents
and program files from AVT’s web site, http://www.avtc.com.
The following print documents are available for your reference:
Installing CallXpress P/N 081–47495-XX
Administering CallXpress P/N 081–47295-XX
Aculab E1 Interface ISA Card Installation and Replacement Spare Parts
Document P/N 081-47844-XX
Aculab E1 Interface PCI Card Installation and Replacement Spare Parts
Document P/N 081-47800-XX

Features Supported by This Integration

Tables 1 and 2 list the features supported using the Ericsson MD110 CAS EL7 TCP/IP VM integration.
Table 1. Call forward to personal greeting for these call types
Divert on... To CallXpress
No Answer Yes
Busy Yes
Forward All Yes
Follow Me Yes
Do Not Disturb No
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Table 2. Ericsson MD110 E1 CAS TCP/IP integration features supported
Feature Supported Notes
Automatic subscriber logon Yes
ANI/CLI Yes
Announce busy greeting on forwarded calls Yes
Call screening Yes
Caller queuing Yes
Daily message reminder Yes
DNIS No
End-to-end DTMF, attendant console Yes
End-to-end DTMF, proprietary telephones Yes
Faxmail Yes See note 1
Faxtext Yes See note 1
Immediate message notification-external Yes
Immediate message notification internal Yes
Internal calling party ID for reply Yes
Live record No See note 2
Live reply to sender Yes
MWI, multiple ports N/A
MWI, refresh on daily maintenance Yes
MWI, set on every message Yes
MWI, clear Yes
MWI, set Yes
Overflow from CallXpress to attendant Yes
Overflow to CallXpress from attendant Yes
PBX-provided disconnect signaling Yes
Revert to operator from personal greeting Yes
Transfers, blind Yes See note 3
Transfers, fully supervised Yes
Transfers, monitored Yes
Trunk ID No
Voice mail networking Yes
Notes:
1. Requires separate Scbus digital fax cards.
2. Third-party conferences are not allowed on an integrated VM port. To use this feature,
you must have a separate non-integrated port.
3. Not compatible when using a restricted traffic matrix for voice mail ports.
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Critical Application Considerations

Known limitations or conditions within the telephone system and CallXpress that affect the integration performance are listed here. General recommendations are provided when ways to avoid these limitations exist.
The MD110 voice mail port number of each CAS EL7 extension must be assigned correctly to each integrated CallXpress port. The integration will not function if these entries are incorrect. The voice mail port numbers and format (POFMT)
are programmable parameters and are defined during the initiation of the voice mail port of the MD110.
Program the instrument category (ICAT) of the CAS EL7 extensions that will serve CallXpress for enhanced global tones and assign them as voice mail ports.
The MD110 requires a static TCP/IP address. It cannot be assigned a lease through a DHCP server. If the customer site is using a DHCP server, a reservation must be made for the MD110.
Set the traffic matrix (TCMAP) and TRAF parameter of the extension category to restrict voice mail ports from calling other voice mail ports. This allows a T­type supervised transfer to take place for call screening applications without having to remove diversion programming from the subscriber telephone.
The use of traffic restricted voice mail ports is not compatible with blind transfers. We recommend that you use the monitor transfer type unless the application requires a t-type supervised transfer..
If the malicious call trace feature of the MD110 is enabled on the voice mail ports, no disconnect packet will be sent to CallXpress from the NIU port of the MD110.
When using reason code diversions from subscriber telephones, diverted calls will always go to the common diversion position. If CallXpress is chosen as the common diversion position (CDCOI), calls will always be diverted there, even if individual diversions (CDINI) have been programmed to divert calls elsewhere.
Station numbers cannot have a 0 as the leading digit. Non-numeric DTMF tones cannot be used as any character in a station number. The maximum length of a station number is six digits.
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