Ericsson CONSONO MD110 PBX CSA EL7 TCP-IP VM Service Manual

Download

Page 1

CallXpress CallXpress Enterprise

Ericsson MD110 CAS EL7

TCP/IP VM Integration

Integration Technical Note

Page 2

Integration Technical Note

Edition Note

This is the first edition of the Ericsson MD110 CAS EL7 TCP/IP VM Integration Technical Note. Information in this document applies to CallXpress software Version 5.31 or later, or CallXpress Enterprise software Version 5.31 or later.

This document was produced by the CTI Software Group Technical Communications Department.

Writer: David Leyva Editor: Brian McCullough

Disclaimer

AVT Corporation reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of AVT Corporation to notify any person of such revisions or changes.

AVT Corporation exercises care in researching other manufacturers’ specifications but disclaims all responsibility for their accuracy. All specifications shown here are subject to change without notice.

Trademarks

AVT, the AVT logo, CallServer, CallXpress, and PhoneXpress are registered trademarks of AVT Corporation.

All other products, brand names, or companies mentioned in this document may be trademarks or registered trademarks of their respective companies.

AVT Corporation CTI Software Group P.O. Box 97025 Kirkland, Washington 98083 (425) 820-6000 http://www.avtc.com

ii Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Page 3

Integration Technical Note

Overview ..............................................................................................................1

References .................................................................................................................................. 2

Features Supported by This Integration ...................................................................................... 2

Critical Application Considerations .............................................................................................. 4

Installation Requirements ..................................................................................6

Telephone System Requirements ............................................................................................... 6

CallXpress Requirements ............................................................................................................ 7

Programming the Telephone System................................................................8

Initiating the Number Series for the CAS Extensions .................................................................. 8

Programming the Category for CAS Extensions ......................................................................... 8

Initiating the CAS Extensions .................................................................................................... 10

Initiating the Hunt Group............................................................................................................ 10

Programming the NIU Port for Voice Mail ................................................................................. 11

Initiating the Information Computer Function............................................................................. 12

Initiating the Voice Mail Function ............................................................................................... 12

Programming Message Waiting and Call Diversion for Subscriber Telephones....................... 13

Completing the MD110 Programming ....................................................................................... 14

Installing the Aculab Card................................................................................15

Installing the Telephony Server Network Interface........................................16

Configuring CallXpress ....................................................................................17

Switch Protocol .......................................................................................................................... 18

Dialing Template........................................................................................................................ 19

Integrated Lines ......................................................................................................................... 19

Integration.................................................................................................................................. 20

Completing the Integration...............................................................................22

Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN iii

Page 4

Integration Technical Note

This page is intentionally left blank.

iv Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Page 5

Overview

Integration Technical Note

This Integration Technical Note (ITN) is written for dealers who are experienced with CallXpress

and who are familiar with CallXpress procedures and terminology. It also assumes that you are familiar with the features and programming of the Ericsson MD110 telephone system.

This document describes how to integrate CallXpress with an Ericsson MD110 telephone system, using an E1 CAS EL7 interface in conjunction with the MD110 Voice Mail TCP/IP integration. This integration is an outband integration. The E1 CAS EL7 interface is a digital 2.048Mb 32-channel interface that can provide up to 30 CAS (channel associated signaling) voice mail ports to CallXpress per E1 link. The MD110 E1 CAS connection is established at the CallXpress telephony server by means of an Aculabäplc High Capacity Digital Access card. The Aculab card is the E1 interface between the MD110 and the Dialogic card(s) in the CallXpress telephony server. DTMF signaling and voice communications are performed over the established E1 link between CallXpress and the MD110. The MD110 Voice Mail interface is an Ethernet network connection that uses the TCP/IP protocol to communicate between the MD110 and CallXpress. Calling and called party information is sent to CallXpress via TCP/IP over the network connection at the same time that a call is sent to a CAS channel. The data is matched with the ringing channel and CallXpress answers with the appropriate dialog. Message Waiting Indicator (MWI) operation is also performed via TCP/IP over the network connection.

Refer to the Ericsson Extra Facility Voice Mail, VM description and the Interworking Description, CAS extension, EL7 Interface to Voice Mail system for complete details.

Use this document in conjunction with CallXpress installation guides, administration guides and online help.

Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN 1

Page 6

Integration Technical Note

References

More current information may be available from the following sources:

• AVT BBS (Bulletin Board System)—Download files by calling

(425) 820-4069 using a modem (1200 baud to 28.8K baud).

• OTIS (AVT’s Online Technical Information Service)—Fax AVT documents to

yourself by calling (425) 820-4056 from a fax machine. To request an index of all documents, select option 1 at the initial voice menu.

• World Wide Web—AVT certified technicians can view or download documents

and program files from AVT’s web site, http://www.avtc.com.

The following print documents are available for your reference:

• Installing CallXpress P/N 081–47495-XX

• Administering CallXpress P/N 081–47295-XX

• Aculab E1 Interface ISA Card Installation and Replacement Spare Parts

Document P/N 081-47844-XX

• Aculab E1 Interface PCI Card Installation and Replacement Spare Parts

Document P/N 081-47800-XX

Features Supported by This Integration

Tables 1 and 2 list the features supported using the Ericsson MD110 CAS EL7 TCP/IP VM integration.

Table 1. Call forward to personal greeting for these call types

Divert on... To CallXpress

No Answer Yes

Busy Yes

Forward All Yes

Follow Me Yes

Do Not Disturb No

2 Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Page 7

Integration Technical Note

Table 2. Ericsson MD110 E1 CAS TCP/IP integration features supported

Feature Supported Notes

Automatic subscriber logon Yes

ANI/CLI Yes

Announce busy greeting on forwarded calls Yes

Call screening Yes

Caller queuing Yes

Daily message reminder Yes

DNIS No

End-to-end DTMF, attendant console Yes

End-to-end DTMF, proprietary telephones Yes

Faxmail Yes See note 1

Faxtext Yes See note 1

Immediate message notification-external Yes

Immediate message notification internal Yes

Internal calling party ID for reply Yes

Live record No See note 2

Live reply to sender Yes

MWI, multiple ports N/A

MWI, refresh on daily maintenance Yes

MWI, set on every message Yes

MWI, clear Yes

MWI, set Yes

Overflow from CallXpress to attendant Yes

Overflow to CallXpress from attendant Yes

PBX-provided disconnect signaling Yes

Revert to operator from personal greeting Yes

Transfers, blind Yes See note 3

Transfers, fully supervised Yes

Transfers, monitored Yes

Trunk ID No

Voice mail networking Yes

Notes:

1. Requires separate Scbus digital fax cards.

2. Third-party conferences are not allowed on an integrated VM port. To use this feature,

you must have a separate non-integrated port.

3. Not compatible when using a restricted traffic matrix for voice mail ports.

Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN 3

Page 8

Integration Technical Note

Critical Application Considerations

Known limitations or conditions within the telephone system and CallXpress that affect the integration performance are listed here. General recommendations are provided when ways to avoid these limitations exist.

• The MD110 voice mail port number of each CAS EL7 extension must be assigned correctly to each integrated CallXpress port. The integration will not function if these entries are incorrect. The voice mail port numbers and format (POFMT)

are programmable parameters and are defined during the initiation of the voice mail port of the MD110.

• Program the instrument category (ICAT) of the CAS EL7 extensions that will serve CallXpress for enhanced global tones and assign them as voice mail ports.

• The MD110 requires a static TCP/IP address. It cannot be assigned a lease through a DHCP server. If the customer site is using a DHCP server, a reservation must be made for the MD110.

• Set the traffic matrix (TCMAP) and TRAF parameter of the extension category to restrict voice mail ports from calling other voice mail ports. This allows a Ttype supervised transfer to take place for call screening applications without having to remove diversion programming from the subscriber telephone.

• The use of traffic restricted voice mail ports is not compatible with blind transfers. We recommend that you use the monitor transfer type unless the application requires a t-type supervised transfer..

• If the malicious call trace feature of the MD110 is enabled on the voice mail ports, no disconnect packet will be sent to CallXpress from the NIU port of the MD110.

• When using reason code diversions from subscriber telephones, diverted calls will always go to the common diversion position. If CallXpress is chosen as the common diversion position (CDCOI), calls will always be diverted there, even if individual diversions (CDINI) have been programmed to divert calls elsewhere.

• Station numbers cannot have a 0 as the leading digit. Non-numeric DTMF tones cannot be used as any character in a station number. The maximum length of a station number is six digits.

4 Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Page 9

Integration Technical Note

Critical Application Considerations (continued)

• Aculab does not provide BNC connectors on their PCI type boards. These boards are supplied with RJ45 connectors only.

• Mixing like kinds of ISA and PCI cards in the same telephony server platform requires a separate system interrupt (IRQ) for each type board used. This practice is not recommended or supported.

• Mixing unlike kinds of ISA and PCI type Aculab or Dialogic boards in the same telephony server platform require an SCbus to H.100 bus (CTbus) cable adapter. ISA boards have SCbus connectors and use SCbus ribbon cables for connection; PCI boards have CTbus connectors and use CTbus or H.100 bus ribbon cables for connection. SCbus signaling is done over the H.100/CTbus interface.

Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN 5

Page 10

Integration Technical Note

Installation Requirements

Review the following information before performing any of the procedures in this document. To successfully install this integration, you must meet the installation requirements for both the telephone system and CallXpress.

Telephone System Requirements

These are the software and hardware requirements for the MD110:

• Ericsson MD110 PABX with system software Version BC10 or later. The following Version BC10 patches are required for TCP/IP integration: 87804, 87997, 87998, 88383 and 88407. The following Version BC10 patches are required for ANI/CLI information to the GICI port: 86363, 86376, 86377, 86444 and 88445.

• NIU port to provide the TCP/IP network connection. The TCP/IP address of this network interface port must be a static network address.

• TSR 902 0240/XXXX cable for the network connection between the NIU board and the Ethernet network.

• One TLU76/3 E1 CAS card will provide up to 30 CAS EL7 voice ports

• TSR 902 0267/XXXX cable for the RJ45 high impedance connection between

the TLU76/3 card and the E1 Aculab card, or a TSR 901 0301/XXXX cable for the BNC low impedance connection between the TLU76/3 board on the MD110 and the E1 Aculab card.

6 Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Page 11

Integration Technical Note

CallXpress Requirements

These are the requirements for CallXpress:

• Properly configured Windows NT Server 4.0 telephony server platform with an Ethernet network adapter card

• CallXpress software Version 5.31 or later. Consult the AVT BBS, OTIS, or the AVT web site for current service packs and software levels. (See “References” earlier in this document)

• Ericsson MD110 E1 CAS TCP/IP VM Switch Integration Module (SIM 34) enabled on the AVT software key diskette

• Aculab Rev.5 ISA single port cards will support 30 CallXpress ports

• Aculab Rev.5 PCI single port cards will support 30 CallXpress ports

• Aculab Rev.5 PCI dual port cards will support 60 CallXpress ports

• One digital Dialogic port for each CallXpress voice port to be integrated. Use

Dialogic ISA D/80, D/160, D/320 SCbus cards or, Dialogic PCI D/80, D/320 SCbus cards.

• Uninterruptible power supply (UPS) and surge protection device (recommended)

Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN 7

Page 12

Integration Technical Note

Programming the Telephone System

Follow the recommendations and programming examples in this section to program the MD110 for integration with CallXpress. Programming examples show commands and parameters of Version BC10 that are necessary for integration, but they do not represent PBX programming in its entirety.

The installing technician should be familiar with programming the telephone system. For detailed programming information on this software version or other MD110 software versions, refer to the appropriate ASB Basic Exchange and Extra Facility documentation and the Ericsson MD110 OEM country-specific documentation.

Initiating the Number Series for the CAS Extensions

Initiate extension numbers in Number Analysis for the CallXpress extensions. Use EX as the NUMTYP. Choose directory numbers that are appropriate for your numbering plan.

For example:

NANSI:NUMSE=4001&&4030,NUMTYP=EX;

Verify your work with the command: NADAP;

Programming the Category for CAS Extensions

Set the Extension Category code for the CallXpress ports and configure the traffic matrix to restrict one voice mail port from calling another voice mail port. Use a separate category for the CallXpress ports.

1. Set the CAT for CallXpress ports with the TRAF parameter that uses the defined TCMAP table.

For example:

EXCCS: CAT=1,TRAF=03151501,SERV=00001000, CDIV=000060000,ROC=000000;

Verify your work with the command: EXCCP:CAT=1;

8 Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Page 13

Integration Technical Note

2. Configure the Traffic Matrix (TCMAP) to restrict voice mail ports from connecting to other voice mail ports. Allow all other extensions to connect to voice mail ports and allow voice mail ports to connect to all other extensions. Table 3 is an example of the restricted traffic matrix.

For example:

TCMAR:A=1,B=1,CON=T;

TCMAS:A=1,B=2&&14,CON=T;

TCMAS:B=1,A=2&&14,CON=T;

Verify your work with the command: TCMAP;

Table 3. Sample traffic group matrix

Traffic Group Matrix Data CON=T

B A0123456789101112131415 00000000000000001 10011111111111111 20100000000000001 30100000000000001 40100000000000001 50100000000000001 60100000000000001 70100000000000001 80100000000000001 90100000000000001

100100000000000001 110100000000000001 120100000000000001 130100000000000001 140100000000000001 151111111111111111

Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN 9

Page 14

Integration Technical Note

Initiating the CAS Extensions

1. Initiate the CAS EL7 extensions, assign the equipment, the category, and the instrument category. ICAT=0086 assigns enhanced global tones for call progress and enables the CAS ports as voice mail ports.

For example:

EXTEI:DIR=4001&&4015,EQU=2-1-30-01,TYPE=EL7,CAT=1,ICAT=0086;

EXTEI:DIR=4016&&4030,EQU=2-1-30-17,TYPE=EL7,CAT=1,ICAT=0086;

Verify your work with EXDDP:DIR=4001&&4030;

Initiating the Hunt Group

1. Initiate a hunt group and assign the CallXpress extensions to the group. Specify the type as LONGEST FREE HUNTING and set Queuing to 10. Define the SEL parameter to allow overflow diversion when all ports are busy, if desired.

For example:

GHGRI:GRP=4000,LIM=2,SERV=1000,TRAF=15,SEL=110,QUE=10;

Verify your work with the command: GHDAP:GRP=4000;

2. Assign the CallXpress Directory numbers to the hunt group.

For example:

GHGMI:GRP=4000,DIR=4001&&4030;

Verify your work with the command: GHDAP:GRP=4000;

3. You may want to program the CallXpress ports to divert when they are unavailable. For instance, the following programming example would divert calls intended for CallXpress, to the attendant, if all ports were busy or RNA.

For example:

CDINI:GRP=4000,DIV=00; (00=operator)

Verify your work with the command: CDIDP:GRP=4000;

10 Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Page 15

Integration Technical Note

Programming the NIU Port for Voice Mail

1. Initiate the NIU board position (BPOS) for the network port. Name the NODE “CALLXPRESS”.

For example:

IOBPI:NODE=CALLXPRESS,BPOS=2-1-40;

Verify your work with the command: IODDP;

2. Initiate the I/O Equipment Position for the network port. Assign a name to the I/O device, assign the TYPE as NETWORK and the USAGE as OUT.

For example:

IOEQI:IODEV=CALLXPRESS,EQU=2-1-40-4, TYPE=NETWORK,USAGE=OUT;

Verify your work with the command: IODDP;

3. Initiate the I/O Network Connection. Assign the USER as GICI-1, the RPORT as 2555, and the TCP/IP address that was pre-determined by the network system administrator.

For example:

IONCI:IODEV=CALLXPRESS,USER=GICI-1, RPORT=2555,IP=195.100.102.105;

Verify your work with the command: IONCP;

Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN 11

Page 16

Integration Technical Note

Initiating the Information Computer Function

Initiate the Information Computer Function for the Voice Mail Port. Name the I/O Device “CallXpress” and specify the USER as GICI-1. Set the directory format length (DFMT) to match the directory number length of the extensions, set the update function (UPDFCN) to YES, and set the FILLER to 32 (space).

For example:

ICFUI:IFCIND=1,IODEV=CALLXPRESS,USER=GICI-1, DFMT=4,UPDFCN=YES,FILLER=32;

Verify your work with the command: ICFUP;

Initiate the Message Waiting data for the voice mail port. Define the system ID (SID) of the PBX, the DTXT, and group number (DIG) to be called when subscribers press the message-waiting button (MWC) to retrieve messages.

For example:

ICMWC:SID=01,DTXT=4000,DIG=4000,KFCN=MWC;

Verify With ICMWP:SID=01;

Initiating the Voice Mail Function

Initiate the Voice Mail Function for the NIU port. Set the port format (POFMT) to 3. Set the Voice Mail Functionality (VMF) to EXTN3 if ANI/CLI services will be used. If ANI/CLI services are not required, set VMF to EXTN2.

For example:

VMFUI:IFCIND=1,VMF=EXTN3,POFMT=3;

Verify your work with the command: VMFUP;

Initiate the Voice Mail Port and identify the starting PORT number. Add the CallXpress directory numbers and the hunt group number to the Voice Mail Port.

For example:

VMPOI:IFCIND=1,DIR=4001&&4030,PORT=001;

VMPOI:IFCIND=1,GRP=4000;

Verify your work with the command: VMPOP;

12 Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Page 17

Integration Technical Note

Programming Message Waiting and Call Diversion for

Subscriber Telephones

Digital subscriber telephones can have an MWI key assigned in addition to the “Message Waiting” display on their LCD telephones. Subscribers can press the lit MWI key to retrieve messages from CallXpress. Use the Key System Function Key Change command to assign an MWI key appearance on each subscriber telephone.

For example:

KSFKC:DIR=2001&&2299,KEY=2,FCN=MEW;

Verify your work with the command: KSFKP:DIR=2001&&2299;

Analog subscriber telephones can receive a pling ring for MWI or a special dial tone. Use the ASPAC command to set either pling ring or special dial tone.

For example:

ASPAC:PARNUM=88,PARVAL=1;

(PARVAL=1 sets special dial tone and PARVAL=0 sets pling ring.)

NOTE When PARVAL=0 the “Message Waiting” text message on digital set

displays is not available.

Program the time interval between pling rings when pling is used for message notification. The following example sets the pling interval to fifteen minutes.

For example:

ASPAC:PARNUM=45,PARVAL=900

Verify your work with the command: ASPAP;

Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN 13

Page 18

Integration Technical Note

Assign the CallXpress hunt group as the diversion point for subscribers. Use the

CDCOI command to create a common diversion to voice mail for subscribers or use

the CDINI command to create individual diversions.

For example:

CDINI: DIR=2001&&2299, DIV=4000;

Verify your work with the command: CDIDP:DIR=2001&&2299;

If Call Diversion is not programmed, subscribers must use the FOLLOW ME feature

to divert calls to CallXpress.

NOTE If CallXpress is chosen as the common diversion position (CDCOI), then

ICS calls will always be diverted to this position, even if CDINI has been

programmed to divert calls elsewhere. In other words, reason code diversion will

always go to the common diversion position. Refer to the VIM online book for more

information on programming reason code diversions.

Completing the MD110 Programming

Verify your work and that the programming is correct by using the print command

related to each executable command.

Make sure that the following program units have been installed in the MD110 in accordance with the Line Interface Module (LIM) disposition table, as follows:

• DIR

• MWP

• DIM

• IHAH

• ILP

• IDP

• IHH

14 Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Page 19

Integration Technical Note

Installing the Aculab Card

This section describes the Aculab plc High Capacity Digital Access card. The

Aculab plc High Capacity Digital Access card is the interface between the MD110

TLU76/3 E1 CAS card and CallXpress. Each single-port Aculab plc High Capacity

Digital Access card supports 30 CAS EL7 channels.

Aculab markets both ISA and PCI type E1 cards. Aculab cards of either bus type

require a separate interrupt and memory address on the telephony server platform.

Multiple Aculab cards share the same IRQ but require a unique memory address.

The Aculab card communicates with the Dialogic card(s) in the telephony server via

an SCbus connection. The Aculab ISA card has an SCbus connector that is cabled to

the SCbus connector of a Dialogic ISA card(s) with an SCbus ribbon cable. The

Aculab PCI card has an H.100 connector that is cabled to the H.100 connector of the

Dialogic PCI cards with an H.100 or CTbus ribbon cable. The signaling type over

the H.100 bus or CTbus is SCbus signaling. H.100/SCbus adapters are required to

satisfy the physical connection requirements of these ribbon cables when mixing

cards of both bus types in the system.

For detailed instructions on the installation of the Aculab card, refer to the AVT

document Aculab E1 ISA Interface Card Installation and Replacement Spare Parts

Document (P/N 081-47844-XX), or Aculab E1 PCI Interface Card Installation and

Replacement Spare Parts Document (P/N 081-47800-XX).

Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN 15

Page 20

Integration Technical Note

Installing the Telephony Server

Network Interface

The Ethernet network adapter card and TCP/IP protocol may have been installed

during initial installation of the Windows NT Server operating system. Alternatively,

both the network adapter and the required TCP/IP protocol can be installed now.

Consult the site system administrator for specific information on how to configure

the network environment for the telephony server. Refer to the Microsoft Windows

NT documentation or online help for information on installing network adapter cards

and network protocols.

Once the telephony server’s network environment has been programmed and the

telephony server has joined the same network as the MD110, verify that the

telephony server can communicate with the PBX via TCP/IP. At the telephony

server, open a command prompt window. Type the ping command followed by the

TCP/IP address assigned to the PBX. If the TCP/IP protocol and network interface is

installed properly, the PBX will reply. The following is an example of how to use

the ping command:

C:\>ping 195.100.102.105

Pinging 195.100.102.105 with 32 bytes of data:

Reply from 195.100.102.105: bytes=32 time<10ms TTL=128

Reply from 157.108.0.31: bytes=32 time<10ms TTL=128

16 Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Page 21

Integration Technical Note

Configuring CallXpress

Once the telephone system is programmed, you must configure CallXpress for the

integration. During setup, you’ll need to supply the following information, specific

to this integration, to configure CallXpress.

• From the Switch List box of the Switch tab, select Ericsson MD110 CAS TCP/IP

as the telephone system.

• From the Integration Type box of the Switch tab, select the Integration

type as Outband.

• Enable the integration.

• Enable Integrated Call Processing.

The fields related to the telephone system on the Dialing, Environment, Messaging,

Timing, Audio Disconnect, and Switch Protocol tabs are filled in correctly when you

select the correct telephone system during setup. From the Integration tab, the

Integrated Lines and Configuration must be customized to suit the requirements of

each application. Parameters critical to the integration and their fields are shown

here for your information.

By nature, applications vary from one to another and some parameters may need to

be modified. Refer to the reference guide or the online help for more details about

setting up these parameters.

Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN 17

Page 22

Integration Technical Note

Switch Protocol

The Switch Protocol tab field values are preset for the Ericsson MD110 E1 CAS

VM TCP/IP integration when you choose the correct telephone system in the

Configuration utility. Table 4 shows them for your information.

Table 4. Switch Protocol configuration for the MD110 E1 CAS TCP/IP VM integration

Function Inband Inband code Outband

Transfer init: Yes FP

Transfer abort: Yes FP

Transfer abort RNA: No

Transfer complete: Yes P

Reject call trans: Yes FP

Set MWI: No Yes

Clear MWI: No Yes

MWI confirmation tone: Ignore Voice to fax transfer type: Blind xfr

First inband SIM DTMF time-out: 0 Subscriber transfer type: Monitor xfr

Next inband SIM DTMF time-out: 0

Integrated disconnect delay: No Offhook before packet: No

Enable integrated call processing: Yes

18 Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Page 23

Integration Technical Note

Dialing Template

The callout template fields on the Switch tab are preset for the Ericsson MD110 E1

CAS VM integration when you choose the correct telephone system. They are shown

in Table 5 for your information. The prefix digit may be changed to suit the

application requirements.

Table 5. Dialing Template configuration for the MD110 E1 CAS TCP/IP VM integration

Callout Templates Callout prefix

Extension Calls Template X

Local Calls Template 9X

Long Distance Calls 9X

Integrated Lines

Use the Integration tab to assign the port numbers of individual lines on the system.

The numbers you enter must match the order of voice mail port numbers connected

to the CallXpress ports. Also, enable the Integrated field for each CallXpress port

that will be integrated. Table 6 provides an example of correct port configuration.

IMPORTANT

The integration will not function correctly if port numbers are omitted or incorrect.

Table 6. Lines configuration for the Ericsson MD110 E1 CAS TCP/IP VM integration

Line Extension Type Integrated MWI Callout Open

1 001 Loop start X -- -- X

2 002 Loop start X -- -- X

3 003 Loop start X -- -- X

4 004 Loop start X X X

Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN 19

Page 24

Integration Technical Note

Integration

The Integration Configuration field values are shown in Table 7 for your

information. Some of the values are preset for the Ericsson MD110 E1 CAS TCP/IP

VM integration when you choose the correct telephone system. The field values left

unspecified require modification to suit the specific site and application. Consult the

PBX installation manual or the third-party documentation for specifics on the

network port configuration. Consult the PBX installation manual for information on

the network port configuration.

Table 7. Integration configuration parameters for the MD110 E1 CAS TCP/IP VM

integration

Field Comments

PBX switch code Enter the PABX name code.

The default is 1 (MD110).

PBX IP address or Computer name

TCP/IP port number to use Enter the RPORT number defined on the

Parser filename

MWI initialization mode

Enter the TCP/IP address or name of the PBX.

MD110. The default is 2555.

MDCASTCP is the default. Do not change this filename unless advised by AVT technical staff.

Enter a parameter to determine how CallXpress initializes all message waiting indicators when the system is started or restarted.

3 causes CallXpress to synchronize all MWIs by issuing an MWI set or clear command for each subscriber mailbox that the Set MWI box checked to Yes and the telephone Primary Type set to Real.

2 causes CallXpress to clear MWIs only on startup.

1 causes CallXpress to set MWIs only on startup.

0 results in no MWI initialization at startup.

The default is 0.

20 Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Page 25

Integration Technical Note

Table 7 (continued). Integration configuration parameters for the

MD110 E1 CAS TCP/IP VM integration

Field Comments

Pause between MWI Enter the number of milliseconds to wait

between MWI packets. Default is 500.

Voice message system number

Enter the VMS number. Default is 01. This number is the system ID (SID) number of the voice mail system of the MD110.

T-extension length Enter the length of the MD110 directory

(TLEN) number. Default is 4.

D-extension length Enter the length of the MD110 directory

(DLEN) number. Default is 4.

V-extension length Enter the length of the MD110 voice

message port number (VLEN). Default is

3. The number of digits here matches the number of digits in the parameter POFMT of the VMFUI command. (See “Programming the Telephone System” earlier in this document.)

Optional MWI filler digit Enter the filler digit to be used for short

DNs when setting/clearing MWIs on mixed DN systems. The default is a blank space.

Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN 21

Page 26

Integration Technical Note

Completing the Integration

Now you are ready to complete the CallXpress installation. See Installing CallXpress, Administering CallXpress, or the CallXpress online help for

instructions. For general information on integrations, You may also wish to consult Installing CallXpress for general information on integrations.

22 Ericsson MD110 E1 CAS EL7 TCP/IP VM ITN

Ericsson CONSONO MD110 PBX CSA EL7 TCP-IP VM Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Overview

References

Features Supported by This Integration

Critical Application Considerations

Installation Requirements

Telephone System Requirements

CallXpress Requirements

Programming the Telephone System

Initiating the Number Series for the CAS Extensions

Programming the Category for CAS Extensions

Initiating the CAS Extensions

Initiating the Hunt Group

Programming the NIU Port for Voice Mail

Initiating the Information Computer Function

Initiating the Voice Mail Function

Completing the MD110 Programming

Installing the Aculab Card

Configuring CallXpress

Switch Protocol

Dialing Template

Integrated Lines

Integration

Completing the Integration