Ericsson Basic telephone, Medium telephone User Manual

User Guide

Analog Telephones

Analog and Ericsson Basic/Medium telephones
for BusinessPhone 250 and BusinessPhone 50

BusinessPhone - Analog Telephone

Welcome

Welcome to the User Guide for the Ericsson Analog Basic,
Medium and the ordinary Analog phone in the BusinessPhone
250 and BusinessPhone 50 system from Ericsson.

It is a state-of-the-art business communications system.
Its alliance of features and facilities effectively improves
communications for virtually any kind of organization.

To take full advantage of these advanced features and facilities
there is a line of phones, designed for ease of use in every
situation, e.g. the Ericsson Dialog 3105 Basic and 3145 Medium
analog telephones are very versatile and adaptable phones.

Note: The features described in this user guide are
related to version 5.0 of the BusinessPhone 250 and
BusinessPhone 50 system. Some might not work in
earlier versions of the system and/or might be protected by
a hardware dongle that has to be bought separately.

This guide will demonstrate how the Analog phone helps you access the
functions of the BusinessPhone 250 and BusinessPhone 50 system.

Important

The BusinessPhone 250 and BusinessPhone 50 system supports
all types of analog telephones, but some features require that an
Ericsson Basic or Medium analog telephone is connected to the
system.

Throughout the guide you will be advised if a function is adapted
for a particular telephone or not.

Note: Since the Ericsson Basic and Medium analog
telephones easily can be switched between pulse and
tone dialling they can be connected to all types of
telephone exchanges, but remember that analog
telephones must be connected to analog lines.

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.

Quick Reference Guide and Quick Reference Card

Analog Telephones

Analog and Ericsson Basic/Medium telephones for BusinessPhone 250 and BusinessPhone 50

Answer calls

Answer: Lift handset

Answer on another
extension: Lift handset Ext. No.

6

Make calls

Internal calls: Lift handset Ext. No.

External calls: Lift handset

0

External No.

Common
abbreviated number: Lift handset Abbreviated No.

Individual
abbreviated number: Lift handset

**

Abbreviated no. 0-9

Last external
number redial: Lift handset

***

You get busy tone or no answer

Automatic call-back:

5

Replace handset

Lift handset when called back

Camp on:

4

Keep handset off hook

Intrusion:

8

Conference

Ongoing
conversation: Call 3rd party

(To establish)

Replace handset (To leave)

Inquiry

Ongoing
conversation: Call 3rd party

Refer back

Switch between calls:

2

To terminate:

1

Transfer

Transfer a call: Call 3rd party

Replace handset
(Before or after answer)

Tandem configuration

Activate: Lift handset

*

28

#

Replace handset

Deactivate: Lift handset

#

28

#

Replace handset

Transfer a call
between members: Own directory No.

Replace handset

Reminder

Reminder (24 hours): Lift handset

*

32

*

Reminder time

#

Cancel reminder: Lift handset

#

32

#

Password

DISA and Message check:

Company number

DISA Number Message system

Quick Reference Guide and Quick Reference Card - Analog Telephones

This is a part of EN/LZTBS 102 003 R5B. Subject to alteration without prior notice.

Project name Account number

Special account numbers for business calls:

1

2

3

4

This is a part of EN/LZTBS 102 003 R5B

Account number

Costs on a selected
account no.: Lift handset

*9*

Account number

#

Call forwarding

Fixed diversion: Lift handset

*

21

#

Internal diversion: Lift handset

*

21

*

New No.

#

Cancel internal
diversion: Lift handset

#

21

#

Follow me, re-direct
from answering
extension: Lift handset

*

21

*

Own No.*New No.

#

Cancel from
answering
extension: Lift handset

#

21

*

Own No.

#

Bypass call
forwarding: Lift handset

*

60

*

Ext. No.

#

External diversion:

Program: Lift handset

*

22

*

Line access code
External No.

#

Cancel: Lift handset

#

22

#

Re-activate: Lift handset

*

22

*

#

Messages

”Call me”:

9

#

Voice:

99

Speak

Play-back:

*

Re-record:

9

Speak

Send:

#

Receive messages: Lift handset

*

59

#

Information

Enter information
(pre-text): Lift handset

*

23

*

Enter ”Info code” and
”Completing info” (see below)

#

Info code Completing info

Time of return 1. hour (00-23) minute (00-59)
Date of return 2. month (01-12) day (01-31)
Lunch 3. back at, hour minute
Meeting 4. back at, hour minute
Vacation 5. back, month day
Illness 6. back, month day

Individual abbreviated numbers

**

0 ................................................

**

1 ................................................

**

2 ................................................

**

3 ................................................

**

4 ................................................

**

5 ................................................

**

6 ................................................

**

7 ................................................

**

8 ................................................

**

9 ................................................

5

Table of Contents

BusinessPhone - Analog Telephone

Table of Contents

page

Description - Ericsson Basic Telephone..............6

Description - Ericsson Medium Telephone..........8

Incoming Calls ................................................10

Outgoing Calls ................................................12

During Calls ....................................................16

Call Forwarding ..............................................20

Information ......................................................26

Internal Messages ..........................................29

Mailbox System ..............................................32

Abbreviated Numbers ......................................34

Group Facilities ................................................38

Other Useful Facilities ......................................41

Security ..........................................................46

Least Cost Routing ........................................49

Audible Adjustments ........................................50

Tones and Signals ..........................................53

Glossary ..........................................................55

Installation ......................................................57

Troubleshooting ..............................................60

Useful Hints ....................................................61

Index ................................................................62

Designation Card Manager and Voice Guide ....65

EN/LZTBS 102 003 R5B

© Ericsson Austria AG 2001

All rights reserved. No parts of this publication may be reproduced,

stored in retrieval system, or transmitted in any form

or by any means, electronic, mechanical, photocopying,

recording or otherwise, without prior written permission of the publisher.

6

Description - Ericsson Basic Telephone

BusinessPhone - Analog Telephone

Description ­Ericsson Basic Telephone

ABC

DEF

GHI

JKL

MNO

PQRS

TUV

WXYZ

Tone

Redial

Prog R

1

2

3

45

12

8

7

6

11

9

10

(bottom side)

7

Description - Ericsson Basic Telephone

BusinessPhone - Analog Telephone

1 Mute

To switch the microphone on or off. See section ”During calls”.

2 Tone

Temporary change to tone dialling.

3 Last number redial / Pause key

a. Redial last number dialled.
b. Insert a pause if you have to wait for dial tone.

4 R-key

Used for example to make an inquiry, to transfer a call or to
establish a conference, see section ”During calls”. Can be set to
two different modes, see section ”Audible adjustments”.

5 Program quick dial number

Store your most frequently called number, see section
“Abbreviated numbers”.

Note: If you unplug the telephone, the stored number will
remain for about 4 hours.

6 Handset volume

Adjust handset volume. See section ”Audible adjustments”.

7 Ringing signal volume

Adjust ringing signal volume. See section ”Audible adjustments”.

8 Ringing signal character

Adjust ringing signal character. See section ”Audible adjustments”.

9 Tone / Pulse dialling

Switch between tone or pulse dialling. See section ”Audible
adjustments”.

10 Flash / Earth mode

Switch between “flash” (timed break) or “earth” mode for the
R-key. See section ”Audible adjustments”.

11 Loudspeaker

12 Handset with hearing aid function

See section ”Audible adjustments”.

Please note: The handset may retain small metal
objects in the earcap region.

8

Description - Ericsson Medium Telephone

BusinessPhone - Analog Telephone

Description ­Ericsson Medium Telephone

1 Mute

To switch the microphone on or off. See section ”During calls”.

2 Tone

Temporary change to tone dialling.

Program

Message
waiting

ABC

DEF

GHI

JKL

MNO

PQRS

TUV

WXYZ

Tone

Redial

R

Line

123

45

16

11

10

9

15

6

7

(bottom side)

8

12

13

14

9

Description - Ericsson Medium Telephone

BusinessPhone - Analog Telephone

3 Last number redial / Pause key

a. Redial last number dialled.
b. Insert a pause if you have to wait for dial tone.

4 R-key

Used for example to make an inquiry, to transfer a call or to
establish a conference, see section ”During calls”. Can be set to
two different modes, see section ”Audible adjustments”.

5 Loudspeaker on/off

To switch the loudspeaker on or off. See section ”During calls”.

6 Program

Storing numbers. See section “Abbreviated numbers”.

7 Programmable keys

Nine keys for storing frequently called numbers. You can store
one number per key, see section “Abbreviated numbers”.

Note: If you unplug the telephone, stored numbers will
remain for about 4 hours.

8 Message waiting LED (optional)

A flashing light indicates a waiting message. See section “Internal
messages”.

9 Handset volume

Adjust handset volume. See section ”Audible adjustments”.

10 Ringing signal volume

Adjust ringing signal volume. See section ”Audible adjustments”.

11 Speaker volume

Adjust speaker volume. See section ”Audible adjustments”.

12 Tone / Pulse dialling

Switch between tone or pulse dialling. See section ”Audible adjustments”.

13 Flash / Earth mode

Switch between “flash” (timed break) or “earth” mode for the
R-key. See section ”Audible adjustments”.

14 Ringing signal character

Adjust ringing signal character. See section ”Audible adjustments”.

15 Loudspeaker

16 Handset with hearing aid function

See section ”Audible adjustments”.

Please note: The handset may retain small metal
objects in the earcap region.

10

Incoming Calls

BusinessPhone - Analog Telephone

Incoming Calls

A ringing signal indicates an incoming internal- or external call.

Answer calls

Lift the handset

On another extension

You can answer a call to another extension from any phone in
your office.

Lift the handset and call the ringing extension

You receive busy tone.

6

Press

11

Incoming Calls

BusinessPhone - Analog Telephone

Answer a second call

A call waiting tone will inform you, during a conversation, that a
second call is waiting on your phone. (See also Camp on).
You have two options.

Option 1:

Finish the ongoing call:

Replace the handset

The new call will be signalled on your phone.

Lift the handset to receive the new call

Option 2:

Ask your conversation partner to wait:

Press and replace the handset

The waiting call will be signalled on your phone.

Lift the handset to receive the new call

After finishing the new call:

Replace the handset

Your first call will be signalled on your phone.

Lift the handset to receive the first call again

12

Outgoing Calls

BusinessPhone - Analog Telephone

Outgoing Calls

Sometimes you make a call but the person is not available.
These functions will help you in your attempts to establish
contact with the called party.

Make calls

How to make internal and external calls.

Lift the handset and dial either:

An extension number to make an internal call,

or

0

The digit(s) for external call access and the external number

Note: Which digit to press for external call access,

depends on the configuration of the system.

Replace the handset to end the call

Note: You can make your calls faster, using common

abbreviated numbers and by programming your own
abbreviated numbers.

13

Outgoing Calls

BusinessPhone - Analog Telephone

Wait for dial tone

Sometimes it is required to wait for a new dialling tone after dialling
the prefix digit when making an external call. In such situations, you
must store the pause for a new dial tone into the number:

On the Ericsson Basic and Medium telephone:

Press

Note: This function is not supported for other analog

telephones.

Last external number redial

When you initiate an external call the system automatically stores
all the dialled digits, irrespective of whether the call was successful
or not. Stored numbers can consist of maximum 32 digits.

Note: To redial a number that incorporates a wait for a
new dial tone, you must indicate to the telephone where
in the number it must pause and wait for the new dial
tone. To do this, press the required key at the proper
place in the number. See section “Make calls”.

On the Ericsson Basic and Medium telephone:

Lift the handset

Press to redial the last dialled external number

On other analog telephones:

Lift the handset

***

Press to redial the last dialled external number

Redial

Redial

14

Outgoing Calls

BusinessPhone - Analog Telephone

Automatic call-back

You call an extension and receive busy tone or get no answer.
This can also be used if no external line is free:

5

Press

Verification tone.

Replace the handset

You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds otherwise the call-back service is cancelled.

Lift the handset when you are called back

The requested extension is called automatically.

15

Outgoing Calls

BusinessPhone - Analog Telephone

Busy extension

You call an extension and receive busy tone.

Camp-on

You can notify a busy extension of your call by a muted ringing
call (if this function is allowed).

4

Press to camp on

(Keep handset off hook) When the called extension replaces the
handset it will be called automatically.

Note: If you receive the busy tone again, the desired
extension does not allow camp-on.

Intrusion

You can intrude on an ongoing call on a busy extension
(if this function is allowed).

8

Press to intrude

Intrusion tone is heard and a three-party call is established.
When the called extension replaces the handset and you keep off
hook, the called extension will be recalled automatically.

Note: If you still hear the busy tone, then your extension
does not have the authority to intrude or the desired
extension is protected against intrusion.

16

During Calls

BusinessPhone - Analog Telephone

During Calls

The BusinessPhone 250 and BusinessPhone 50 system allows
you to handle calls in many different ways. You can for instance

make an inquiry, transfer the call or create a conference.

Monitoring

Note: This section only applies to the Ericsson Medium
telephone.

You have an ongoing conversation via the handset.

Press to switch the loudspeaker on

Replace the handset

The loudspeaker monitors the call.

Note: When the loudspeaker is on, the microphone is
automatically switched off in the handset. You can adjust
the volume, see section ”Audible adjustments”.

From monitoring to handset

Lift the handset

Continue your conversation via the handset.

17

During Calls

BusinessPhone - Analog Telephone

Mute

Note: This section only applies to the Ericsson Basic and
Medium telephone.

You have an ongoing conversation.

Press to switch the microphone on or off

When the lamp lights, the caller will not be able to hear the
conversation in your room.

Inquiry

During an ongoing conversation you like to make an inquiry to an
internal or external party.

Press

The first call is put on hold.

Call the third party

When the third party answers you can switch between the calls,
create a conference and end one of the calls.

Refer back

You can switch between connected parties:

2

Switch between calls

1

Press to terminate

The ongoing call is terminated. The other call is connected.

Note: Sometimes the ”R”-key must be pressed twice. If
no speech connection could be established, it may take
a few seconds until you are re-connected to the original
call. Whether you can put internal calls on hold or transfer
calls to external lines depends on the configuration of your
PBX. Consult your system administrator.

18

During Calls

BusinessPhone - Analog Telephone

Transfer

You have an ongoing internal or external conversation and you
want to transfer the ongoing call.

Press

Call the third party

You can transfer the call before answer or wait for answer

Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section
”Useful hints”.

Replace the handset

The call is transferred.

Transfer to a busy extension

You can even transfer calls to busy extensions. The other party
will hear a muted signal (camp-on), and the call will be extended,
as soon as the ongoing call is terminated (if camp-on is allowed).

Call-back

You are called back, if you have transferred an external call and
the other extension has not answered the call within a certain
time. Your telephone will ring again.

19

During Calls

BusinessPhone - Analog Telephone

Conference

You have an ongoing conversation and you want to establish a
telephone conference.

Press

Call the third party

3

Press to establish a three party conference

Now you have established a three party conference. To mark the
conference, all conference members will hear a periodical
conference tone.

Repeat the procedure to include other persons to the
conference

In this way, you can include up to six parties in a conversation.
How many of them can be external callers depends on the
programming of the system.

Replace the handset to leave the conference

Dial mode

Note: This section only applies to the Ericsson Basic and
Medium telephone.

If your telephone is in the pulse dialling mode, and you want to
use any of the automated data services that require tone dialling,
you can switch temporarily to tone dialling during a call, e.g.
when calling interactive tele services or controlling telephone
answering machines remotely.

Note: After you end the call, dialling is reset to pulse
dialling.

Press to switch to tones

Tone

20

Call Forwarding

BusinessPhone - Analog Telephone

Call Forwarding

When you are not available to take calls or decide to answer your
calls on another extension, it is useful to forward your calls to an
alternate answering position.

If you urgently need to talk to someone who has forwarded his
calls, the system is also equipped with a bypass function.

Depending on the type of diversion you are also able to record
your personal greeting, see section “Personal greeting”.

Note: You can still make calls as usual.

Diversion on no reply

If you are not available to answer incoming calls (internal or
external), your system administrator can program your extension
to automatically divert calls to a programmed diversion address
(default time: 15 seconds).

Diversion on busy

If your extension is busy and you receive an incoming call
(internal or external), your system administrator can program
your extension to automatically divert the call to a programmed
diversion address.

21

Call Forwarding

BusinessPhone - Analog Telephone

Fixed diversion

This function directs your calls to a pre-programmed answering
position (e.g. secretary).

Activate fixed diversion

*

21

#

Lift the handset and dial to activate diversion

Cancel diversion

#

21

#

Lift the handset and dial to cancel diversion