Epson Stylus RX500 Troubleshooting

EPSON

RODUCT SUPPORT BULLETIN

P

Date:
PSB #:

Reference:
Product(s):
Subject:

This bulletin was created to inform you of a Windows XP warning message that comes up when an
EPSON HI-SPEED USB (USB 2.0) Printer or All-in-One device is connected to a non-HI-SPEED
USB (USB 1.1) Port. The message is only an indication that Windows XP recognizes a USB 2.0
device is connected to a USB 1.1 port. This warning message appears the first time the printer is
connected to the computer, and every time the printer is powered on. It is NOT an error message.
The message cannot be disabled, but you can close it by clicking on the “X” as shown in the red box
below.

03/18/2004
PSB.2004.04.004

N/A
Stylus Photo 2200/R300/R300M/R800/RX500/RX600, and the Stylus CX6400
Windows XP warning message for HI-SPEED USB (USB 2.0) Devices

Originator:

Authorization:

Total Pages:

TC

1

If you click anywhere in the message box, you will see the screen below:

Click on the “Close” button to close the window.

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PSB.2004.04.004

EPSON PRODUCT SUPPORT BULLETIN

Date:
PSB #:
Reference:
Product(s):

Subject:

This bulletin was created to inform you of issues that can occur when using Smart Panel 3.0xA
and 3.10A on Mac OS 10.3 or later. Smart Panel 3.0xA (3.0A/3.00A/3.01A) is bundled with all
scanner products listed above except the Stylus CX6400 and Stylus Photo RX500. These two
products come with Smart Panel 3.10A.

Description of Issue:

Certain tools on the Smart Panel user interface may not work properly. When launching and/or
scanning from certain applets (programs) in Smart Panel, the program may experience
unexpected behavior and/or generate an error message and fail. In some cases the applet
cannot launch. The following functions and applets are affected:

2/2/2004
PSB.2004.02.008
TE03-379 Rev. A
Perfection 1670/2400/3170/3200 Series Scanners & Stylus
CX3200/5200/5400/6400/Stylus Photo RX500 All-in-One Products
Smart Panel Compatibility on Mac OS 10.3

• On the Smart Panel main user interface, the Target Applet (Scan button
assignment) window (lower left) may not function or display.

• On the Smart Panel main user interface, the Active Device (model selection)
window (lower right) may not function or display.

• On the Smart Panel main user interface, the Palette Interface selection tool
(bottom center) may not function or display.

• Reprint Photos—Error during launch: Unexpected error 109

• Scan and Save—you are unable to select a file type in the File Format field in the

Save File Assistant window.

• Copy (Center) utility--Error during launch: This application has unexpectedly quit.

• Copy to Fax (available on All-in-One products)--Error during launch: This

application has unexpectedly quit.

• Edit Text—Epson Scan may hang when scanning from Full Auto Mode.

• View and Create (3.10A)—no known issues

• Scan to Application—Error during launch: Epson Scan cannot be started. Program

may also hang when trying to open a scanned image in the View Images Assistant
window

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Authorization:

Total Pages:

JD

/DS

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• Scan to Email-- Error during launch: Epson Scan cannot be started. Program may
also hang when trying to open a scanned image in the View Images Assistant
window

• Business Card (3.0xA)—Error when attempting to scan: The application has
unexpectedly quit.

• Epson Photo Site--Error during launch: Epson Scan cannot be started. Program
may also hang when trying to open a scanned image in the View Images Assistant
window.

Resolution:

Epson has released patches that fix the issues listed above. The patch files are available for
download from the Epson website.

Action:
Go to www.epson.com. Click on Drivers and Downloads. Select your product model. On the
Downloads page select the patch files. Follow the on-screen prompts to install the files. The
names of the patch files are as follows:

Copy (Center) utility patch for Smart Panel 3.0xA and 3.10A:
Download epson11002.sea.hqx

Business Card patch for Smart Panel 3.0xA:
Download epson10974.sea.hqx

Smart Panel 3.0xA patch:
Download epson10972.sea.hqx

Smart Panel 3.10A patch (for Stylus CX6400 and Photo RX500 only):
Download epson10973.sea.hqx

Important Note: The patches have been tested to work on Mac OS 10.3 and 10.3.1. Mac OS

10.3.2 was released after these patches were posted so they only support OS 10.3 and 10.3.1. If
you continue to have functionality issues after installing the patches, make sure you have
installed the latest Epson Scan Twain drivers. Check the Epson website for the most current
versions.

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