Epson Stylus C62 Basic User Guide

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any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for
use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other
printers.

Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse,
or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with SEIKO EPSON CORPORATION’s operating and maintenance instructions.

SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original EPSON Products or EPSON
Approved Products by SEIKO EPSON CORPORATION.

A Note Concerning Responsible Use of Copyrighted Materials

Digital cameras and scanners, like photocopiers, conventional cameras, and ink jet printers, can be misused by
improper copying and reprinting of copyrighted material. While some countries’ laws permit limited copying of
copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.
EPSON encourages each user to be responsible and respectful of the copyright laws when using digital cameras,
scanners, and ink jet printers.

Trademarks

EPSON, EPSON Stylus, EPSON Photo Stickers, and MicroWeave are registered trademarks of SEIKO EPSON
CORPORATION.

ii

EPSON Print Lab, EPSON PhotoCenter, EPSON Store, and SoundAdvice are service marks, and Resolution
Performance Management, RPM, EPSON Software, and PhotoEnhance are trademarks of Epson America, Inc.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of
their respective owners. EPSON disclaims any and all rights in those marks.

NERGY STAR

The E

Printed on recycled paper

Copyright © 2002 by Epson America, Inc. 7/02 CPD-14477

emblem does not represent EPA endorsement of any product or service.

Contents

Welcome!

About Your Software 2
About Your Documentation 3
Using the EPSON Printer Information Center 4

Launching the Movies 4
Launching the Manual 5

Printing From Start to Finish

Loading Paper 8

Loading Envelopes 9

Basic Printing in Windows 10

Selecting the Settings You Use Most Often 12

Basic Printing on a Macintosh 12

Printing with OS 8.5.1 to 9.x 12
Printing with OS X 14

Customizing Your Print Settings 17

Customizing Windows Print Settings 17

1

7

Customizing Macintosh Print Settings 19

Selecting the Correct Media Type 21

Using Film Factory

Using Exif Print

22
22

iii

Maintaining Your Printer

Cleaning the Print Head 27

Running the Head Cleaning Utility 28
Examining the Nozzle Check Pattern 29

Replacing an Ink Cartridge 29

Checking the Ink Supply 29
Purchasing Ink Cartridges 30
Ink Cartridge Precautions 30

Removing and Installing Ink Cartridges 31
Aligning the Print Head 34
Cleaning the Printer 35
Transporting the Printer 36

27

Solving Problems

Printer Parts

Diagnosing Printer Problems

Running a Printer Check

Problems and Solutions

Setup and Software Installation Problems

Printer Problems

Print Quality Problems

Paper Feeding Problems

Miscellaneous Printout Problems
Uninstalling and Reinstalling Printer Software 47
Where To Get Help 48

Installing Your Printer Software

Installing Printer Software on Mac OS X

Installing Printer Software for Mac OS 9.x

Installing Printer Software on Windows 2000

37

38
39
40
41
41
42
43
45
45

49

49
52
53

iv

Installing Printer Software on Windows 95

Contents

55

Requirements and Notices

Windows System Requirements 57
Macintosh System Requirements 58

NERGY STAR Compliance 58

E
Important Safety Instructions 59

Ink Cartridge Safety Instructions 60
FCC Compliance Statement 61
Declaration of Conformity 62
Epson America, Inc. Limited Warranty 62

57

Index

65

Contents

v

Welcome!

Your EPSON Stylus® C62 printer is ideal for personal or home office use. It provides
you with these great features:

Exceptionally high print quality for printing anything from reports and resumes

■

to family photos and greeting cards.

Resolution Performance Management™ (RPM) technology, which optimizes the

■

number and placement of ink droplets on a variety of paper types, and delivers

superior photo quality and performance with manageable print file sizes.

Versatile paper handling lets you print on a wide variety of media, from EPSON®

■

Premium Bright White Paper to EPSON Matte Paper Heavyweight.

Genuine EPSON ink and papers deliver the highest quality prints.

■

1

About Your Software

M

The CD-ROM that came with your printer includes all the software you need for
printing. (You must have a CD-ROM or DVD drive installed in your computer.) See
the Start Here sheet for installation instructions.

Your printer driver runs your printer and lets you control how your documents

■

look. You can’t print without it.

Tip: It’s a good idea to check EPSON’s support web site periodically for free
updates to your printer driver. Visit http://support.epson.com. Download
instructions are posted for your convenience.

Your EPSON Printer Information Center gives you quick,

■

on-screen access to information about your printer. It includes
EPSON Print Show, animated tutorials on loading paper,
improving print speed, and other tasks. It also includes your
on-screen Reference Guide for complete information about your
printer. (The desktop icon may be different on some Mac® OS X
systems.)

EPSON Software™ Film Factory™ is a photo management

■

program that lets you organize, beautify, and print your photos
in a flash. Supports Exif Print. See page 22 for more information.

EPSON PhotoCenter is EPSON’s free photo-sharing web site

■

where you can store, organize, and share your photos; print
high-resolution photos straight from the web; and create free online
postcards with your photos. Your printer software installer lets you
add a link to the EPSON PhotoCenter on your desktop.

S

2

Welcome!

About Your Documentation

To set up your printer and install its software, see the Start Here sheet.

This book contains system requirements, important safety information, your
warranty, and instructions on:

Using the EPSON Printer Information Center

■

Printing with Windows® or on a Macintosh®

■

Maintaining the printer

■

Solving basic problems

■

Please follow these guidelines throughout:

Warning: must be followed carefully to avoid bodily injury.

Caution: must be observed to avoid damage to your equipment.

Note: contains important information about your printer.

Tip: contains additional hints for better printing.

For more information on your printer, use your EPSON Printer Information Center,
described on page 4.

Welcome!

3

Using the EPSON Printer Information Center

Need help loading paper, clearing a paper jam, or cleaning the print head? Use the
EPSON Printer Information Center (EPIC) to view printer movies that quickly tell
you how. EPIC also includes an on-screen Reference Guide with additional printer
details. Follow the instructions on the Start Here sheet to install the EPSON Printer
Information Center, if you haven’t already.

®

Note: You need a browser—such as Microsoft
Netscape
a different browser, the pages may not display correctly.

®

Navigator® 3.0 or later—to view the Reference Guide. If you are using

Launching the Movies

Internet Explorer 4.0 or later or

1. Double-click the

EPSON Printer Information Center

(The desktop icon may be different on some Mac OS X systems.)

2. Click

Print Show.

Click Print Show

icon on your desktop.

4

Welcome!

3. Click the appropriate topic, then click the title of the movie you want to watch.

Use the program tools to pause a movie, replay a step, or skip ahead.

Click a topic, to
view a movie

4. Click

to exit Print Show.

Exit

Launching the Manual

1. Double-click the

2. Click

Reference Guide

Click here
to expand
the table of
contents

3. Click a topic on the left to expand the table of contents.

EPSON Printer Information Center

. You see this screen:

icon on your desktop.

Welcome!

5

4. Click on the topic you want to view.

Click right arrows to view subtopics, then click on a topic.

■

Click down arrows to close subtopic lists.

■

Closed list,
click to
expand

Click to go
to topic

Note: If you see an icon for a graphic when viewing your Reference Guide in
Netscape Navigator, click the Reload button to load the graphic.

6

Welcome!

Printing From Start to Finish

Follow the instructions in these sections to print using all your printer’s features:

“Loading Paper” on page 8

■

“Basic Printing in Windows” on page 10

■

“Basic Printing on a Macintosh” on page 12

■

“Customizing Your Print Settings” on page 17

■

“Selecting the Correct Media Type” on page 21

■

“Using Film Factory” on page 22

■

“Using Exif Print” on page 22

■

Tip: Whenever you print, make sure you:

Use the right paper.

■

For the best-looking photos, most vivid colors, sharpest text, and greatest detail,
always use genuine EPSON papers and EPSON ink.

Choose the right printer settings for the paper.

■

Your printer automatically adjusts itself for each type of document and paper
you’ve selected, so make sure your printer settings are correct for the document
you’re printing and the paper you’ve loaded.

7

Loading Paper

1. Press in the locking tab on the left edge guide and slide it to the approximate
width of your paper.

2. Place paper in your printer on the right side of the sheet feeder, behind the tab.

3. Slide the left edge guide lightly against the paper.

4. Pull out the output tray extension.

Load paper
behind the tab

Press the locking
tab and slide the
left edge guide
against the paper

Follow these guidelines when loading paper:

Always load the short edge first, even when you’re printing landscape-oriented

■

documents.

Load the printable side face up. It’s usually whiter or brighter than the other side.

■

Load letterhead or pre-printed paper into the printer top edge first.

■

Don’t load paper above the arrow on the left edge guide.

■

See your Print Show movies for additional instructions on loading paper.
Double-click the

8

Printing From Start to Finish

EPSON Printer Information Center

icon on your desktop.

Loading Envelopes

1. Load up to 10 envelopes, short edge first and printable side up.

Tip: For best results, press each envelope flat before loading it, or load one
envelope at a time.

2. Place the envelope’s flap edge against the right edge of the sheet feeder,
behind the tab.

3. Press the locking tab on the left edge guide and slide it against the envelopes.

Load with the
printable side up

Before you print, make sure you choose the correct envelope size as the paper
(Windows) or

Paper Size

(Macintosh) setting and

Landscape

as the Orientation.
See page 11 (Windows), page 12 (Macintosh OS 8.5.1 to 9.x), or page 14
(Macintosh OS X) for instructions.

Printing From Start to Finish

Size

9

Basic Printing in Windows

After you create a document in a software program, follow these steps to print it:

1. From the File menu, click

2. Make sure

3. Click the

Options

EPSON Stylus C62 Series

Properties

or

Preferences

button, click it. Then click

screen.)

. You see a Print window like this one:

Print

Select your printer here

Click here to open
your printer software

is selected.

button. (If you see a

Properties

or

Preferences

Setup, Printer

on the next

, or

10

Printing From Start to Finish

4. Select the following settings on the Main tab in your printer settings window.

The most important thing to remember is to set the correct paper Type for the
paper you’re using.

1Select the type of document you’re printing:

Draft: for rough drafts with
reduced print quality

Text: For text-only
documents with higher text
quality

2 Select your paper

type (see page 21)

3 Select your paper

size

4 Select your

document or
image orientation

5 Click OK

Tip: For more information about printer settings, click the or Help button.

Text & Image: For

documents with text and
images with higher quality

Photo: For photos and
graphics with good quality
and speed

Best Photo: For photos or
graphics with high print
quality

5. You return to the Print window. Click OK or

to start printing.

Print

After a moment, this window appears and shows the progress of your print job. You
can use the buttons to cancel, pause, or resume printing. You can also see how much
ink you have left.

Click to cancel printing

Click to pause or
resume printing

Printing From Start to Finish

11

Selecting the Settings You Use Most Often

Your printer settings apply only to the program you’re currently using. If you want,
you can change the default Windows printer settings for all your programs.

1. Right-click the printer icon in the lower right corner of your screen (taskbar).

2. Select

Printer Settings

3. Select the default settings you want for all your applications, then click

. You see the window shown on page 11.

OK.

You can always change the settings in your program, if necessary.

Basic Printing on a Macintosh

After you create a document in a software program, follow the steps in one of these
sections to print it:

For Macintosh OS 8.5.1 to 9.x applications, see the next section.

■

For Macintosh OS X applications, see page 14.

■

Printing with OS 8.5.1 to 9.x

1. From the File menu, select

Page Setup

. Select the following settings:

1 Make sure you see C62 Series

2. Click OK to close the Page Setup window.

12

Printing From Start to Finish

2 Select your paper size

3 Select the orientation

of your document

3. From the File menu, select

Tip: For more information about printer settings, click the button.

. Select the following settings:

Print

1 Select your paper type

2 Select Color (for color

3 Select Automatic mode

4 Select Quality or Speed

4. You can also do the following:

Click to reduce/enlarge, print multi-page layouts, or add a watermark.

■

Click to turn on background printing.

■

(see page 21)

documents and black
and white photographs)
or Black (for black text
documents)

(for faster printing)

Click , then click

■

Click to check your ink levels.

■

5. Click

Print

.

Preview

6. If you turned on background printing, you can select

to preview your printout.

EPSON Monitor3

Application menu in the right corner of the screen. You see the EPSON
Monitor3 window:

Select your print job, then click here to cancel printing

Note: If you’re not using background printing and you need to cancel printing,

key and press the . (period) key.

hold down the

J

Click to check ink levels

from the

Printing From Start to Finish

13

Printing with OS X

If you’re using an OS X compatible printing application, follow the steps below to
print a document. (If you’re using an application that’s compatible only with
Macintosh Classic mode, follow the steps on page 12 instead.)

Before you begin, make sure you added your printer to Print Center as described in
“Installing Printer Software on Mac OS X” on page 49.

1. From the File menu, select

Page Setup

.

2. Select the following Page Setup settings as necessary:

3. When you’re finished, click OK.

4. Select

from the File menu. You see a screen like this:

Print

Select C62 Series (USB)
from the Format for
pop-up menu

Select the Paper Size,
Orientation, and any other
settings you want to use

5. Select

14

Printing From Start to Finish

Print Settings

Click here and
select Print
Settings

from the pull-down menu.

6. Select the following Print Settings as necessary:

1 Select your paper type

(see page 21)

2 Select Color (for color

documents and black
and white photographs)
or Black (for black text
documents)

3 Select Automatic mode

4 Select Quality or Speed

Tip: For more information about printer settings, click Help. The OS X printer
driver contains a subset of the settings available with the OS 8.5.1 to 9.x
Macintosh printer driver described in this book.

7. You can also choose other print settings by selecting these options in the

pull-down menu:

■

Copies & Pages

■

Layout

■

Output Options

■

Color Management

, to select page layout options

, to select the number of copies or a page range

, to save your print job as a PDF file

, to select ColorSync,®adjust the color controls, change

the gamma setting, or turn off color adjustments by the printer software

■

Summary

■

Save Custom Setting

8. Click

Print

, to view a list of all your selections

, to save your selections for future use.

.

Printing From Start to Finish

15

9. To monitor the progress of your print job, click the

Print Center

icon when it

appears in the dock on the bottom of your desktop. You see a screen like this:

10. Monitor the progress of your print job or do one of the following:

Click the print job, then click

■

Click the print job then click

■

Click a print job marked “Hold” and click

■

If multiple print jobs are listed, click a print job, then click the

■

Delete

to pause printing.

Hold

as necessary to reorder the jobs.

11. When you’re finished, close Print Center.

to delete the job.

Resume

to resume printing.

Priority

arrow

16

Printing From Start to Finish

Customizing Your Print Settings

You can use advanced settings for color matching, printing at higher resolutions, or
selecting a variety of special effects and layouts.

Customizing Windows Print Settings

1. On the Main tab, click the

Advanced

button in the bottom right corner of the

window. The Basic settings change to the Advanced settings.

2. Select the following advanced settings:

1 Select Paper & Quality

Options as necessary

Click here to select
Photo RPM for the
best print quality on
certain paper types

2 Select Print Options

as necessary

Click here to select

Black Ink Only

printing

3. Once you’ve finished selecting advanced settings, you can:

Click OK to save your settings, return to the Print dialog box, and print.

■

3 Select a color

management
method

To choose No Color

Adjustment, click
ICM first

Click the

■

Click the Page Layout tab and continue with step 4 to select layout options.

■

Note: For more information about advanced settings, or instructions on saving
them as a group so you can reuse them later, click the Help or button. If you
want to use the Advanced screen each time you access your printer settings,
select the Show this screen first checkbox.

button to return to the Basic settings.

Basic

Printing From Start to Finish

17

4. Select the following page layout settings as necessary:

1 Select image position

options here

2 Select image resizing

options here; these
affect only your printed
image

3 Add a watermark to

your printed page here

4 Select multi-page

document options
here and here

To print a large
image on several
sheets to make a
poster, select poster
settings here

Note: For more information on page layout settings, click the Help or button.

5. Click OK to save your settings, return to the Print dialog box, and print.

18

Printing From Start to Finish

Customizing Macintosh Print Settings

1. On the printer settings window, click

list to open it.

Macintosh OS 8.5.1 through 9.x

Macintosh OS X

Custom

, then click the

Click Custom, then choose one of the
following:

Text/Graph or Economy (to save ink
on plain paper) or ColorSync (to match
printed colors with compatible device
colors) from the Custom Settings list

Click Custom, then choose one of the
following:

Text/Graph or Economy (to save ink
on plain paper) or ColorSync (to match
printed colors with compatible device
colors) from the Custom Settings list

Custom Settings

Note: For more information on custom settings, click Help (OS X) or

(OS 8.5.1 to 9.x).

2. If you’re finished selecting custom settings, click

to print your document.

Print

To select more custom settings, go to step 3.

3. To access advanced settings, click

(OS X) or

Advanced

(OS 8.5.1 to 9.x).

Custom

and then click

Printing From Start to Finish

Advanced Settings

19

4. Select these advanced settings as necessary:

Macintosh OS 8.5.1 through 9.x

1 Click here to select

Photo RPM for the
best print quality on
certain paper types

2 Select various

print options here

Macintosh OS X

3Select color

management
settings here

1 Select a higher Print Quality

here

2 Select various print options

here

3 To select color management

settings, select Color
Management from the Print
Settings pull-down menu

Note: For more information on advanced settings, or instructions on saving them
as a group so you can reuse them later, click Help (OS X) or (OS 8.5.1 to 9.x).

5. To print, click
(OS 8.5.1 to 9.x).

Print

20

Printing From Start to Finish

(OS X) or click OK to save your settings, then click

Print

Selecting the Correct Media Type

Your printer automatically adjusts itself for the type of
paper you select in your print settings. That’s why the

or

Type

Media

your printer what kind of paper you’re using and
adjusts the ink coverage accordingly.

Here are the settings you should choose for your paper:

For this paper . . .

Type setting is so important. It tells

Select this Type or Media Type
setting . . .

Plain paper sheets or envelopes

EPSON Premium Bright White Paper

EPSON Iron-On Transfer Paper 360 dpi Ink Jet Paper

EPSON High Quality Ink Jet Paper

EPSON Photo Quality Ink Jet Paper

EPSON Photo Quality Ink Jet Cards

EPSON Photo Quality Self Adhesive Sheets

EPSON Matte Paper Heavyweight

EPSON Double-Sided Matte Paper

EPSON Photo Paper

EPSON Glossy Photo Paper

EPSON Glossy Photo Greeting Cards

EPSON Panoramic Photo Paper

EPSON All Purpose Glossy Paper

EPSON Premium Glossy Photo Paper

EPSON Premium Semigloss Photo Paper

EPSON Premium Luster Photo Paper

EPSON Photo Stickers

®

Plain paper

Photo Quality Ink Jet Paper

Matte Paper Heavyweight

Glossy Photo Paper

Premium Glossy Photo Paper

Photo Quality Glossy Film

EPSON Ink Jet Transparencies Ink Jet Transparencies

* The availability of paper types varies by location.

Printing From Start to Finish

21

Using Film Factory

You can use Film Factory to organize, retouch, and print your digital images. If your
digital camera supports Exif (Exchangeable Image File) Print, you can use this
technology when you print with Film Factory to ensure the most accurate image
reproduction (not available with Macintosh OS X).

Using Exif Print

With Exif Print, special image settings such as white balance, contrast, color
saturation, and exposure time are saved in your digital photo files. If your digital
camera supports Exif Print, you can use this technology when you print with Exif
Print enabled applications such as EPSON Software Film Factory.

22

Printing From Start to Finish

Opening Your Photos in Film Factory

1. Start Film Factory. You see the main Film Factory screen:

Click Roll to create a
new roll, or . . .
click an existing roll

Note: If you need help with Film Factory, select it from the Help menu or check
the on-screen Getting Started Guide that was installed with Film Factory (you
must have Adobe
manual).

®

Acrobat® Reader® installed on your system to view the

2. Select a “roll of film” or click the

button and select

Roll

New Roll.

3. If your photos were taken with a digital camera that supports Exif Print, you can
use this technology when you print with Film Factory to ensure the most accurate
image reproduction. Right-click (Windows) or

-click (Macintosh) a photo

Ctrl

thumbnail to display information about the Exif Print data in the photo file.

4. Click the photo you want to print or click the

button at the top of the screen

All

to select all the photos in a roll.

Printing From Start to Finish

23

5. To import a photo into Film Factory, click the

Import

button, then:

■

■

■

■

Click

From File

Click

From Removable Media

Click

From PC Card

Click

From Twain Device

to import a photo from your computer’s hard drive.

to import a photo from a disk or CD-ROM.

to import a photo from a PC card in a card reader.

to import a photo from a scanner or digital

camera. If your device is already selected, the software will open. If not, click

Import Settings

, and select your scanner or digital camera (not applicable

to OS X).

6. Click a button on the left to select a print option. For
example, click the

Standard Prints

button. You see buttons

for each step you need to follow, as shown.

7. Click

Import & Retouch

to retouch or edit your photo, if

necessary.

Note: You can rotate, trim, and correct for red eyes and still
retain Exif Print data with your photograph. However, if you
adjust other settings, such as brightness and color, these
settings are not retained.

8. When you’re ready to print, continue with the steps in the
next section.

24

Printing From Start to Finish

Printing Your Photos

1. When you’re ready to print, click the

Print Assignment

button. You see this

screen:

Click to print
the date with
your photo

Select your printer
settings here

2. Windows and Macintosh OS 8.5.1 to 9.x: Select these options in the Printer

Settings box at the bottom of the screen:

1 Make sure your

printer is selected

Macintosh OS X: Click the

Format for

menu, select the correct

Properties

button. Select your printer in the

Paper Size

setting, and click OK.

3. If you want to print the current date with your photo, click the

Printing From Start to Finish

2 Select your

paper size

3Select a

Media Type

Print Date

box.

25

4. Click the

Select the
number of copies
you want to print

Leave this box checked
for the best printed
output using Exif Print
data, if available

button on the left side of the screen. You see additional options:

Print

5. If your photo doesn’t look right in the preview, click the
your settings. (Click the

Detailed Preview

button for a closer look.)

button and change

Back

6. Select the number of copies you want to print.

7. Leave the

Exif Print

box checked for the best results when printing photos

containing Exif Print data (not applicable to OS X).

8. Click the

Windows: Your pictures are printed.

■

Macintosh OS 8.5.1 to 9.x: You see the Print window; click

■

button at the top of the screen.

Print

Print

. Your

pictures are printed.

Macintosh OS X: You see the Print window. Select

■

Printer Settings

from
the Copies & Pages pull-down menu. Then select your Media Type and other
print settings as necessary, and click

Print

.

Store your prints in resealable plastic bags, photo albums, or glass-covered picture
frames. Keep your pictures and unused paper away from high temperatures, humidity,
and direct sunlight. Make sure you return unused paper to its original package.

26

Printing From Start to Finish

Maintaining Your Printer

This chapter describes maintenance procedures to keep your printer working at its
best, and preparation steps for moving your printer.

“Cleaning the Print Head” below

■

“Replacing an Ink Cartridge” on page 29

■

“Aligning the Print Head” on page 34

■

“Cleaning the Printer” on page 35

■

“Transporting the Printer” on page 36

■

Cleaning the Print Head

If your printouts are unexpectedly light, or dots or lines are missing from the image,
you may need to clean the print head. This unclogs the nozzles so they can deliver ink
properly. Print head cleaning uses ink, so clean it only if quality declines.

This section explains how to clean the print head using the Head Cleaning utility
(available only when your printer is connected directly to your computer, not over a
network.)

You can also clean the print head by holding down the b maintenance button on the
printer for three seconds (when the red b error light is off).

For more information about cleaning the print head, see your Print Show movies;
select the

Caution: When you don’t turn on your printer for a long time, the print quality can
decline, so turn it on at least once a month to maintain good print quality.

EPSON Printer Information Center

icon on your desktop.

27

Running the Head Cleaning Utility

1. Make sure the printer is turned on but not printing, and the red

b

error light is
off. (If the red light is flashing or on, you may need to replace the ink cartridge;
see page 29 for details.)

2. Do one of the following:

Windows: Right-click the printer icon on your taskbar (in the lower right

■

corner of your screen). Select

Macintosh:

■

Head Cleaning

OS 8.5.1 to 9.x: Open the File menu and choose
the

Utility

OS X: Open the
Select

C62 Series

button, then click the

Applications

folder and select

in the printer list, click OK, and select

.

Page Setup

Head Cleaning

EPSON Printer Utility

or

Print

. Click

button.

Head Cleaning

3. Follow the instructions on the screen to clean the print head. Cleaning takes
about 30 seconds, during which the printer makes some noise and the green

P power light flashes.

P

Caution: Never turn off the printer while the
printer hasn’t moved or made noise for more than 5 minutes.

4. When the green
printer and click

P power light stops flashing, make sure paper is loaded in the

Print Nozzle Check Pattern

power light is flashing, unless the

. Then click

. The nozzle

Print

check pattern prints (see the next section for details).

.

.

5. If the nozzle check pattern has no gaps or lines, click

If the pattern has white lines, click

If you don’t see any improvement after cleaning three or four times, check the
solutions beginning on page 43. You can also turn the printer off and wait
overnight—this allows any dried ink to soften—and then try cleaning the print
head again.

28

Maintaining Your Printer

Finish

to clean the print head again.

Clean

.

Examining the Nozzle Check Pattern

Examine the nozzle check pattern you print.
Each colored square should be solid, with no
gaps or lines, as shown:

If your printout looks okay, you’re done.

■

If you see any white lines or gaps, clean

■

the print head again; see page 28 for
instructions.

Replacing an Ink Cartridge

When the red b light flashes, an ink cartridge is low on ink. (You may also see a
message on your screen.) This is a good time to make sure you have a new cartridge.
When the red b light stays on, you need to replace one of the cartridges.

Note: The red
make sure you check your paper before replacing a cartridge.

When a cartridge is more than six months old, you may need to replace it if printouts
don’t look their best. If the quality doesn’t improve after cleaning and aligning the
print head, you can replace the cartridge even if the red b light is off.

b error light also comes on if your paper runs out or is jammed, so

Checking the Ink Supply

Windows: Double-click the icon in the
your taskbar. If a cartridge is low on ink, you
see a window like the one on the right:

Or right-click the icon and select

Ink Monitor

Buy Now

order ink cartridges online.

to see your ink levels. Click

to launch your web browser and

Maintaining Your Printer

29

Macintosh OS 8.5.1 to 9.x: Open the
choose

. Click the ink icon.

Print

menu and

File

Macintosh OS X: Choose

Printer Utility > C62 Series > Status Monitor

Applications > EPSON

.

You see a window like the one on the right:

Click a cartridge image to display information about the
cartridge.

Purchasing Ink Cartridges

Use these EPSON ink cartridges within six months of installing them and before the
expiration date on the package:

Black ink cartridge: T040120

■

■ Color ink cartridge: T041020

(May be labeled T040 or T041.)

Caution: To ensure good results, use genuine EPSON ink cartridges and do not
refill them. Other products may cause damage to your printer not covered by
EPSON’s warranty.

When you need new ink cartridges, contact your dealer or call the EPSON Store
at [phone] or visit www.epsonstore.com (U.S. sales only). In Canada, please
call [phone] for dealer referral.

SM

Ink Cartridge Precautions

Warning: Keep ink cartridges out of the reach of children and do not drink the ink.

If ink gets on your hands, wash them thoroughly with soap and water. If ink gets
in your eyes, flush them thoroughly with water.

Caution: To avoid damaging the printer, never move the print head by hand.

You cannot print if either ink cartridge is empty. Leave the empty cartridge
installed in the printer until you have obtained a replacement. Otherwise the ink
remaining in the print head nozzles may dry out.

30

Maintaining Your Printer

Removing and Installing Ink Cartridges

Be sure you have a new ink cartridge before you begin. Once you start replacing an
ink cartridge, you must complete all the steps in one session.

1. Make sure the printer is turned on and not printing (the green
should be on, but not flashing). Then open the printer cover.

2. Press the

e ink replacement button. The

print head moves towards the center and
the green

P power light flashes.

The red b error light also begins to flash
or remains on.

If it flashes at the same speed as the

■

green

P power light, replace the black

cartridge.

If it flashes twice as fast as the green

■

P power light, replace the color cartridge.

If it remains on, replace both cartridges.

■

Note: You can also use the Status Monitor to
find out which cartridge is out of ink. See
page 29 for more information.

The color cartridge is on the right and the
black is on the left.

P power light

3. Pull up the ink cartridge clamp. The
cartridge rises up from its holder.

Maintaining Your Printer

31

4. Lift the cartridge out of the printer and
dispose of it carefully.

5. Unwrap the new ink cartridge. Then
remove only the yellow tape seal on top.

Caution: You must remove the yellow tape from
the top of the cartridge or you will permanently
damage it. Don’t try to remove the clear seal
underneath the cartridge.

Don’t touch the green circuit board on the back of
the cartridge; you may inhibit normal operation
and printing.

6. Lower the new cartridge down into
the holder.

black cartridge color cartridge

Make sure the tabs rest on the hooks
in back.

Caution: Don’t place the cartridge
tabs under the hooks; you may
damage the clamp when you close it.

32

Maintaining Your Printer

hooks

7. Press down firmly on the ink cartridge
clamp until it snaps in place.

8. If you need to replace the other ink
cartridge, repeat steps 3 through 7 before
continuing with step 9.

9. Press the

e ink replacement button and

close the printer cover. The printer begins
charging the ink delivery system.

The green

P power light flashes and the

printer makes noise. Charging takes about
half a minute. When it’s finished, the green
P power light stops flashing and stays on,
and the red b error light goes out.

Caution: Never turn off the printer while the

power light is flashing, unless the

P

green
printer hasn’t moved or made noise for more
than 5 minutes.

Maintaining Your Printer

33

Aligning the Print Head

If your printouts contain misaligned vertical lines, or you see white or black horizontal
banding, you may need to align the print head.

Note: Your printer must be connected directly to your computer (not over a
network) to use the Print Head Alignment utility.

1. Turn on the printer.

2. Load plain, letter-size paper.

3. Windows: Right-click the printer icon on your taskbar (in the lower right

corner of your screen) and select

Print Head Alignment

.

Macintosh OS 8.5.1 to 9.x: Open the File menu and choose

Then click the

Print.
Head Alignment

button.

Utility

Macintosh OS X: Open the

Utility
Alignment

. Select

C62 Series

.

button. In the Utility menu, click the

Applications

folder and select

in the printer list, click OK, and select

4. Follow the instructions on the screen to
print a test page. You see this window:

5. On the printed page, select the pattern
with the two vertical lines most precisely
printed on top of each other. You may
need to use a magnifying glass or loupe.

Page Setup or

Print

EPSON Printer

Print Head

Select one pattern each for rows 1, 2, and 3. Then enter the number of the best
pattern for each row in the corresponding boxes on the screen. Then click

If you can’t find an aligned pattern, click
then repeat this step.

34

Maintaining Your Printer

Realignment

Finish

.

to print another test page,

Cleaning the Printer

To keep your printer working at its best, you should clean it several times a year.

1. Turn off the printer, unplug the power cord, and disconnect the printer cable.

2. Remove all paper, then use a soft brush to clean any dust or dirt from the sheet
feeder.

3. Clean the exterior of the printer with a

Don’t touch the carriage shaft

soft, damp cloth.

4. Clean ink out of the printer’s interior
with a soft, damp cloth.

Clean
here

Warning: Don’t touch the gears inside the printer.

Caution: Be careful not to wipe the carriage shaft.

Never use a hard or abrasive brush, or alcohol or paint thinner for cleaning; they
can damage the printer components and case.

Don’t get water on the printer components and don’t spray lubricants or oils
inside the printer.

Don’t use any cleaning sheets included with special paper; they may jam inside
the printer.

Maintaining Your Printer

35

Transporting the Printer

If you move your printer some distance, you need to prepare it for transportation in
its original box or one of a similar size.

Caution: To avoid damage, always leave the ink cartridges installed when
transporting the printer.

1. Turn on the printer, wait until the print head locks in the far right position, then
turn off the printer.

2. Unplug the power cord from the electrical outlet. Then disconnect the printer
cable from the printer.

3. Remove any paper from the printer and remove the paper support.

4. Open the printer cover. Secure the ink
cartridge holder to the printer with tape as

Tape the ink cartridge
holder to the printer case

shown, then close the printer cover.

Caution: Be sure to remove the tape after
installing the printer in its new location.

5. Push in the output tray extension and close
the tray.

6. Repack the printer and its attachments in
the original box using the protective
materials that came with them.

Keep the printer level as you transport it.

After transporting the printer, remove the tape securing the print head and test your
printer. If you notice a decline in print quality, clean the print head (see page 27); if
output is misaligned, align the print head (see page 34).

36

Maintaining Your Printer

Solving Problems

This chapter gives you the basics for diagnosing and solving printer problems.

First see “Diagnosing Printer Problems” on page 39 to help determine what the cause
of the problem may be. Refer to the pictures on page 38 if you need help identifying
parts of the printer.

Tip: It’s a good idea to check EPSON’s support web site periodically for free
updates to your printer driver. Visit http://support.epson.com. Download
instructions are posted for your convenience.

Then see these sections for solutions:

“Setup and Software Installation Problems” on page 41

■

“Printer Problems” on page 42

■

“Print Quality Problems” on page 43

■

“Paper Feeding Problems” on page 45

■

“Miscellaneous Printout Problems” on page 45

■

“Uninstalling and Reinstalling Printer Software” on page 47

■

“Where To Get Help” on page 48

■

37

Printer Parts

Left edge guide

Paper support

Printer cover

Output tray

Output tray extension

Maintenance button
and error light

38

Solving Problems

Ink cartridges and
print head

Power button
and light

Ink replacement button

Diagnosing Printer Problems

First, check the printer’s lights as described below, or run a printer check as described
on page 40.

Lights Explanation

Green

P power light

flashes

The printer is receiving a print job, charging ink, or cleaning the
print head.

Red

Red

Green
light is off and red

b

Green
and red
flash

light is on Your paper ran out, ink ran out, or paper is jammed. You may also

b

light flashes One of the ink cartridges is low. Make sure you have a replacement

b

P power

error light is on

P power light

light

b

see a message on your screen.

If paper is out, load more paper, then press the

■

maintenance button to resume printing.

b

If paper is jammed, first press the b maintenance button

■

to eject the paper. If that doesn’t work, turn off the printer,
open the cover, and remove all paper, including any torn
pieces. Then turn on the printer, reload paper, and press the

maintenance button.

b

If you see an ink out message on your screen, you need to

■

replace one of your ink cartridges. See page 29 for details.

cartridge. To determine which cartridge is low, check the ink level
as described on pages 29 and 30.

Paper may be blocking movement of the print head. Turn off the
printer, open the cover, and remove any jammed paper or other
foreign objects. Then turn the printer on again. If the lights are still
on, contact your dealer or EPSON; see page 48 for contact
information.

The printer may have an internal error. Turn off the printer, wait a
few seconds, and turn it on again. If the lights are still flashing,
contact your dealer or EPSON; see page 48 for contact information.

P power light

Green
and red
on after installing an
ink cartridge

b

light are

One of your ink cartridges is installed incorrectly. Follow the
instructions on pages 31 to 33 to remove and reinstall the
cartridges.

Solving Problems

39

Running a Printer Check

You can run a printer check to determine whether a problem comes from the printer
or some other source.

1. Turn off your printer and computer.

2. Disconnect the printer’s interface cable.

3. Load letter-size paper in the printer.

4. Hold down the
button, then press and release the
Ppower button. Continue holding
down the
the green
release it.

The printer prints one page showing its
ROM version number, and a nozzle
check pattern. (If the pattern has lines
or gaps through it, clean the print head;
see page 27.)

If the check page prints, the problem probably lies in your software settings,

■

the interface cable, or your computer. Your software may not be installed
correctly.

If the check page doesn’t print, you may have a problem with your printer.

■

Try the suggestions in “Problems and Solutions” beginning on page 41. If
nothing works, contact your dealer or EPSON as described on page 48.

5. Turn off the printer after it prints the check page. Then reconnect the cable and
turn on your printer and computer.

b

maintenance

b

maintenance button until

P power light flashes, then

40

Solving Problems

Problems and Solutions

Setup and Software Installation Problems

The printer makes noise after ink
cartridge installation.

When you install ink cartridges,

■

the printer must charge its print
head for a few minutes. Wait
until it’s finished (the green
P power light stops flashing)
before you turn off the printer,
or it may use excess ink the next
time you turn it on.

Make sure the ink cartridge

■

clamps are locked down
completely and no packing
material remains in the printer.
Turn off the printer, wait a
moment, then turn it back on to
clear the error.

You’re having problems installing
the printer software.

Turn on your printer and make

■

sure its cable is securely
connected at both ends. Follow
the installation steps on the
Start Here sheet, and make sure
your system meets the
requirements on pages 57
and 58.

Close your other programs,

■

including screen savers and virus
protection software, and install
the printer software again.

■

If the

C62 Series

icon doesn’t
appear in the Macintosh
Chooser, you may have too
many items in the Chooser.
Delete any unused items.

If you see an error message with

■

Windows 2000, you may not
have software installation
privileges. Contact your System
Administrator.

If you’re using Windows and

■

the USB port, make sure your
system was not upgraded from
Windows 95; the USB driver
may not install correctly.

Make sure the USB Controller

■

is working properly in Device
Manager. See your Windows
help system for details.

If you’re printing over a

■

network, see your on-screen
Reference Guide for instructions
on configuring your printer.

Solving Problems

41

Printer Problems

Only the
on, but nothing prints.

■

■

green

P power light is

Make sure the interface cable is
securely connected at both ends
and meets the system
requirements on pages 57
and 58.

Run a printer check as described
on page 40. If the check page
prints, make sure your software
is installed correctly.

Printing is too slow.

Make sure your system meets the
requirements listed on pages 57
and 58. If you’re printing a
high-resolution image, you need
more than the minimum
requirements. You may also need to:

Clear space on your hard drive

■

or run a defragmentation utility.

Close programs that you’re not

■

using.

Increase your system’s memory.

■

If you’re printing on a network,

■

you need to set up your printer
for network printing, as
described in your on-screen
Reference Guide.

The printer sounds as though it is
printing, but nothing prints.

Make sure the print head

■

nozzles are not clogged. To
clean the print head, see
page 27.

The printer won’t operate

■

properly if it’s tilted or at an
angle. Place it on a flat, stable
surface.

Your printer makes noise when
you turn it on or after it has been
sitting for a while.

For the fastest printing, try these
tips:

■

Select

as the Quality type

Draft

(Windows) or set the
Quality/Speed slider to

Speed

(Macintosh).

In the Advanced window, turn

■

High Speed
MicroWeave
Speed

If your printer is connected to a

■

on (Windows) or

®

off and

on (Macintosh).

High

hub, disconnect any unused
USB devices.

If you’re using the parallel port,

■

enable ECP/DMA mode on
your computer’s parallel port.
See your computer
documentation or the
manufacturer for instructions.

Your printer is performing routine
maintenance.

42

Solving Problems

Print Quality Problems

You see banding (light lines).

Clean the print head; see

■

page 27 for instructions.

Select a higher print quality and

■

turn off

High Speed

page 17 (Windows) or page 20
(Macintosh) for details.

Select the correct

■

(Windows) or

Media Type

(Macintosh) for your paper; see
page 21.

Make sure the printable side of

■

the paper is face up. It’s usually
whiter or shinier.

The ink cartridges may need

■

replacing; see page 29.

mode; see

Type

Try using Automatic mode

■

(Macintosh only); see page 13
(OS 8.5.1 to 9.x) or page 15
(OS X).

Align the print head as

■

described on page 34.

Your printout is blurry or
smeared.

Make sure your paper isn’t

■

damp or curled, or loaded face
down (the printable side should
be face up). Reload new paper
face up.

Use a support sheet with special

■

paper, or try loading your paper
one sheet at a time.

Make sure your paper meets the

■

specifications listed in the
on-screen Reference Guide.

Use EPSON papers for proper

■

saturation and absorption of
genuine EPSON inks.

Align the print head see page 34

■

for instructions.

Solving Problems

43

Your printout is faint or has gaps.

Increase the image resolution or

■

print it in a smaller size; see your
software documentation.

You see wrong or missing colors.

Clean the print head; see

■

page 27.

The ink cartridges may be old or

■

low on ink; see page 29.

Select the correct

■

(Windows) or

Type

Media Type

(Macintosh) for your paper; see
page 21.

Make sure your paper isn’t

■

damaged, old, dirty, or loaded
face down. If it is, load new
paper face up. For best results
use genuine EPSON paper.

Your printout is grainy.

Try using a higher quality paper

■

or select a higher

Quality Type

(Windows; see page 11) or

Quality

(Macintosh OS 8.5.1
to 9.x; page 13) or (Macintosh
OS X; page 15).

Align the print head; see

■

page 34 for instructions.

Print

Make sure

■

(Windows) or

Black Ink Only

Color

is off

ink is
selected (Macintosh), even
when printing black and white
photographs.

Clean the print head; see

■

page 27 for instructions.

The ink cartridges may be old or

■

low on ink; see page 29.

Turn off PhotoEnhance.™ Also

■

check if you’re using a special
effect that alters image colors,
like Sepia.

Try using Automatic mode

■

(Macintosh only); see page 13
(OS 8.5.1 to 9.x) or page 15
(OS X).

Try changing the

■

Gamma

setting; see page 17 (Windows)
or page 20 (Macintosh).

Your printed colors can never

■

exactly match your on-screen
colors. However, you can use a
color management system—
such as ICM (Windows; see
page 17) or ColorSync
(Macintosh; see page 19)— to
get as close as possible.

44

Solving Problems

Paper Feeding
Problems

Miscellaneous
Printout Problems

Paper doesn’t feed correctly or
jams in the printer.

If paper doesn’t feed, remove it

■

from the sheet feeder. Fan the
edges of the sheets, reload them
against the right edge (beneath
the tab), then slide the left edge
guide against the paper.

If paper jams, press the

■

b

maintenance button to clear
the jam. If necessary, open the
cover and remove any jammed
or torn pieces. Load new paper
and press the b maintenance
button.

Paper doesn’t eject fully or is
wrinkled.

If the paper doesn’t eject fully,

■

you may have set the wrong
paper size. Press the

b

maintenance button to eject the
paper, then select the correct
paper size.

If it’s wrinkled when it ejects,

■

the paper may be damp or too
thin. Load new paper.

The image is inverted, as if viewed
in a mirror.

Turn off
or

Mirror Image

Flip Horizontal

(Windows)

(Macintosh) in
the printer software, or the mirror
setting in your program. (If you’re
printing on EPSON Iron-On
Transfer Paper, the image should be
inverted.)

The printer prints blank pages.

Make sure your printer is

■

selected in the Windows Print
dialog box, or in the Macintosh
Chooser or Print Center.

Clean the print head; see

■

page 27 for instructions.

You see incorrect characters.

Make sure the interface cable is

■

securely connected at both ends
and meets the requirements on
page 57 or page 58.

Make sure your printer is

■

selected in the Windows Print
dialog box, or in the Macintosh
Chooser or Print Center.

If you’re using a switch box or

■

USB hub with your printer,
connect the printer directly to
your computer instead.

Solving Problems

45

The margins are incorrect.

Make sure the paper settings are

■

correct for your paper size. See
page 11 (Windows), page 12
(Macintosh OS 8.5.1 to 9.x), or
page 14 (Macintosh OS X).

Choose the correct margins for

■

your paper size. The margins
must be within the printable
area of the page; see “Printer
Specifications” in your
on-screen Reference Guide.

Make sure your paper is

■

positioned next to the right side
of the feeder and the left edge
guide is lightly against the other
side. Don’t load paper above the
arrow on the left edge guide.

Image size or position is
incorrect.

Make sure paper and layout options
are set correctly.

Too many copies are printing.

Make sure that the Copies option in
your printer software or program is
not set for multiple copies.

46

Solving Problems

Uninstalling and Reinstalling Printer Software

You may need to uninstall and then reinstall your printer driver and utilities if, for
example, you upgrade your Windows operating system. You don’t need to uninstall
EPSON Film Factory or your EPSON Printer Information Center.

Windows

1. Click

2. Point to

Uninstall

3. In the next window, make sure
click OK. Then follow the on-screen instructions.

4. Restart your computer, then see the Start Here sheet to reinstall your software
(Windows 95 and 2000 users see page 49 for installation instructions).

Macintosh OS 8.5.1 to 9.x

1. Insert your printer software CD-ROM.

2. Double-click
desktop, then double-click

EPSON

The Main Menu appears.

3. Click
the installer screen, click the arrow
in the Easy Install list at the top and
select

Uninstall

follow the instructions.

and select

Start,

Epson or EPSON Printers,

.

in the folder that opens.

Install Printer Driver

Uninstall.

button at the bottom and

Programs

EPSON

Then click the

on your

. On

EPSON Stylus C62 Series

or

All Programs.

then select

EPSON Printer Software

is selected and

4. Restart your Macintosh, then see the Start Here sheet to reinstall your software.

Solving Problems

47

Macintosh OS X

1. Open the

2. Select

Print Center

Applications

folder, then the

, select

C62 Series

Utilities

folder.

, and click the

Delete

button.

3. Restart your Macintosh, then see page 49 to reinstall your software.

Where To Get Help

If you need help with your printer or Film Factory, see the contact information
below. If you need help using other software with your printer, see the documentation
for that software for technical support information.

EPSON provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed below:

Service Access

World Wide Web From the Internet, you can reach EPSON Support at

http://support.epson.com. At this site, you can download
drivers and other files, look at product documentation, access
troubleshooting information, and receive technical advice
through e-mail.

Automated
Telephone
Services

You can purchase ink cartridges, paper, manuals, and accessories from the EPSON
Store at [phone], or visit www.epsonstore.com (U.S. sales only). In Canada,
please call [phone] for dealer referral.

48

Solving Problems

A variety of automated help services are available 24 hours a day,
seven days a week. To use these services, you must have a touch
tone telephone and call [phone]. Your SoundAdvice
Express Code is 70405. Use this code to quickly select the EPSON
Stylus C62 in SoundAdvice.

SM

Installing Your Printer Software

Before installing your printer software, follow the steps on the Start Here sheet to set
up your printer and connect it to your computer.

If you’re using Windows XP, Windows Me, or Windows 98, or Mac OS 8.6 to 9.x,
follow the software installation instructions on the Start Here sheet.

If you’re using one of the operating systems below, follow the instructions in this
chapter to install your printer software:

“Installing Printer Software on Mac OS X” below

■

“Installing Printer Software on Windows 2000” on page 53

■

“Installing Printer Software on Windows 95” on page 55

■

Installing Printer Software on Mac OS X

First you’ll install your printer software for OS X applications, then you’ll restart your
Macintosh in OS 9.x and install your printer software for Classic mode applications.

1. Start up your Macintosh in OS X. (Make sure your printer is still on.)

2. Put the EPSON CD-ROM in your CD-ROM or DVD drive and wait a few
seconds for the CD-ROM to be recognized.

3. Double-click
desktop. Then select
in the window that opens.

EPSON

on your

C62Series

Select C62Series

49

4. If you set up an administrator
password, you see this screen. Click
the lock icon, then enter your
password, click OK, then click

Continue

.

5. Click

Continue

, then read and agree
to the license agreement to continue
the installation.

6. Select the OS X drive or partition and
click

Continue

.

Click the lock icon

7. When you see the Easy Install screen,
click

Install

.

8. Follow the on-screen instructions to complete the installation and restart your
Macintosh.

9. After your Macintosh restarts, double-click the

Film Factory Installer

icon
to install Film Factory; follow the on-screen instructions to install it on your
system.

10. Click

11. To install the EPSON Printer Information Center, double-click the

Movies and Manual

then close the Film Factory folder.

Quit,

icon; follow the on-screen instructions to install it on your

Printer

system.

12. Click

, and close all open folders.

Quit

50

Installing Your Printer Software

13. Open the OS X

Print Center

Note: If you see this screen, click Add.

If C62 Series already appears in the
Printer list, go to step 16.

Applications

.

folder, then open the

Utilities

Select Print Center

folder and select

14. At the Printer List screen, click

Printer

15. Select

.

EPSON USB

, click

Add

C62 Series(USB)

, then click

Add

.

Your printer appears in the printer list.

16. Close Print Center and start up your Macintosh in OS 9.x.

Follow the instructions in the next section to install the OS 9.x printer driver and
optional software for your Macintosh Classic applications.

Installing Your Printer Software

51

Installing Printer Software for Mac OS 9.x

1. Select

EPSON

necessary. Then select

on your desktop, if

EPSON

in

the window that opens.

2. Read and agree to the license
agreement to continue the installation.

3. Click

Install Printer Driver

and follow the
on-screen instructions to install the driver
and restart your Macintosh.

4. After your Macintosh restarts, register your
printer with EPSON as instructed.

5. Open the Chooser in the Apple® menu.
Select

C62 Series

, then select your

USB

port and turn on background printing.

6. Close the Chooser.

7. Select

EPSON

in the window on your

desktop again. You see the Main Menu.

8. Click

Install EPSON Software Film

Factory

; follow the on-screen instructions

to install it on your system.

9. When you’re finished, click

10. Remove the CD-ROM. Keep the
CD-ROM in case you need to reinstall any
software later.

You’re ready to print.

52

Installing Your Printer Software

Exit.

Installing Printer Software on Windows 2000

1. Make sure your printer is set up, connected to your computer, and turned on, as

described on the Start Here sheet.

2. Turn on your computer.

3. Wait for Windows to detect your printer
connection and display a screen like this:

Don’t click any buttons on the screen yet.

Note: If this screen doesn’t appear, make
sure your printer is turned on and connected.

4. Put the EPSON CD-ROM in your
CD-ROM or DVD drive and wait a few
seconds for the CD-ROM to be recognized.

5. Click

6. Click the

Next

7. Click

8. At the next screen, click

.

Next

Search for

.

CD-ROM drives

option, then click

, then click

.

Next

Next

.

Installing Your Printer Software

53

9. Installation proceeds automatically. At the
final Found New Hardware Wizard screen,
click

Finish

.

10. After a moment, you see a license agreement
screen. Read and agree to the license
agreement to continue the installation.

11. At the Options Menu, click

to check your installation. (If the page

Page

Print a Test

doesn’t print correctly, see page 41 for a
solution.)

12. Click

Install EPSON Software Film

Factory

; follow the on-screen instructions
to install it on your system. During the
installation process you see a message about
installing QuickTime, click

and follow

Yes

the on-screen instructions. You don’t need a
registration number to install QuickTime.

13. Select

Install Printer Movies and Manual

to install the EPSON Printer
Information Center on your desktop. It includes helpful printer animations and
an additional manual.

14. When you’re finished, click

Exit

.

15. Register your printer with EPSON, then remove the CD-ROM, and restart your
system. Keep the CD-ROM in case you need to install any software later.

You’re ready to print.

54

Installing Your Printer Software

Installing Printer Software on Windows 95

1. Make sure your printer is set up, connected to your computer, and turned on, as

described on the Start Here sheet.

2. Turn on your computer. If you see a New Hardware Found screen, click

3. Put the EPSON CD-ROM in your CD-ROM or DVD drive.

4. Read and agree to the license agreement to continue the installation.

5. At the Install Menu, select

Driver

and follow the on-screen

Install Printer

instructions.

6. When you return to the Main Menu, click

Install EPSON Software Film Factory

;
follow the on-screen instructions to install it
on your system. During the installation
process you see a message about installing
QuickTime, click

and follow the

Yes

on-screen instructions. You don’t need a
registration number to install QuickTime.

7. Select

Install Printer Movies and Manual

to install the EPSON Printer Information Center on your desktop. It includes
helpful printer animations and an additional manual.

8. When you’re finished, click

Exit

.

Cancel

.

9. Register your printer with EPSON, then remove the CD-ROM, and restart your
system. Keep the CD-ROM in case you need to install any software later.

You’re ready to print.

Installing Your Printer Software

55

56

Installing Your Printer Software

Requirements and Notices

This chapter includes system requirements, safety instructions, legal notices, and other important
information.

Windows System Requirements

To use your printer and its software, your system should have:

■

A Microsoft Windows compatible PC with a Pentium® 233 MHz or faster recommended

■

Microsoft Windows 95, Windows 98, Windows Me, Windows 2000, or Windows XP

■

At least 64MB of RAM (128MB recommended)

■

100MB of free hard disk space (200MB or more recommended)

■

VGA or better display adapter and monitor

■

One of the following:

For USB connection: a computer running Windows 98, Windows Me, Windows 2000, or
Windows XP with a Windows-compliant USB port and a shielded USB “AB” cable up to 6.5 feet
(2 meters) long.

For parallel connection: a high-speed, bidirectional, IEEE-1284 compliant parallel cable (6 to 10
feet long) with a D-SUB, 25-pin, male connector for your computer and a 36-pin Centronics
compatible connector for the printer.

®

57

Macintosh System Requirements

To use your printer and its software, your system should have:

■

A Power Macintosh® G3, G4, iMac™ or eMac™ with a built-in USB port

■

Mac® OS 8.5.1 through OS X 10.1 or higher. (Mac OS 9.0 or later recommended)

■

Mac OS 8.5.1 to 9.x: At least 64MB of available RAM (128MB recommended)
Mac

OS X: At least 128MB of available RAM (256MB recommended)

■

At least 100MB of free hard disk space (200MB recommended)

■

VGA display or better

■

A shielded USB “AB” cable up to 6.5 feet (2 meters) long.

NERGY STAR

E

NERGY STAR

As an E
product meets the ENERGY
EPA ENERGY
partnership with the computer and office equipment industry to
promote the introduction of energy-efficient personal computers,
monitors, printers, fax machines, and copiers in an effort to reduce air
pollution caused by power generation.

Partner, EPSON has determined that this

TAR

S

office equipment program is a voluntary

Compliance

TAR

S

guidelines for energy efficiency. The

58

Requirements and Notices

Important Safety Instructions

Before using your printer, read the following safety instructions to make sure you use the printer safely
and effectively:

■

Be sure to follow all warnings and instructions marked on the printer.

■

Use only the type of power source indicated on the printer’s label.

■

Connect all equipment to properly grounded power outlets. Avoid using outlets on the same
circuit as photocopiers or air control systems that regularly switch on and off.

■

Place the printer near a wall outlet where the plug can be easily unplugged.

Placez l’imprimante près d’une prise de courant où la fiche peut être débranchée facilement.

■

Do not let the power cord become damaged or frayed.

■

If you use an extension cord with the printer, make sure the total ampere rating of the devices
plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total
ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere
rating.

■

Keep your printer and computer system away from potential sources of electromagnetic
interference, such as loudspeakers or cordless telephone base units.

■

Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.

■

Leave enough room around the printer for sufficient ventilation.

■

Do not place the printer near a radiator or heating vent or in direct sunlight.

■

Place the printer on a flat, stable surface that extends beyond the printer base in all directions. The
printer will not operate properly if it is tilted or at an angle.

■

Turn off and unplug the printer before cleaning. Clean with a damp cloth only. Do not spill liquid
on the printer.

Caution: Always turn the printer off using the
strip or unplug the printer until the green

■

Do not block or cover the openings in the printer’s case or insert objects through the slots.

■

Except as specifically explained in this manual, do not attempt to service the printer yourself.

■

Unplug the printer and refer servicing to qualified service personnel under the following

P power button. Don’t switch off the power

P power light is off.

conditions:

If the power cord or plug is damaged; if liquid has entered the printer; if the printer has been
dropped or the case damaged; if the printer does not operate normally or exhibits a distinct change
in performance. Adjust only those controls that are covered by the operating instructions.

Requirements and Notices

59

Ink Cartridge Safety Instructions

■

Keep ink cartridges out of the reach of children and do not drink the ink.

■

Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply
port. If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them
immediately with water.

■

Do not put your hand inside the printer or touch the cartridge during printing.

■

Do not move the print head by hand. You may damage the printer.

■

Install the ink cartridge immediately after you remove it from its package. Leaving the cartridge
unpacked for a long time before use can result in reduced print quality.

■

Do not use an ink cartridge beyond the date printed on the cartridge carton. For best results, use
up the ink cartridges within six months of first installing them.

■

Store ink cartridges in a cool, dark place.

■

After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room
temperature for at least three hours before using it.

■

Do not shake an ink cartridge; this can cause leakage.

■

Do not dismantle the ink cartridges or try to refill them. This could damage the print head.

■

Do not touch the green IC chip on the side of the cartridge. This may affect normal operation and
printing.

■

If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and
store it in the same environment as the printer. Note that there is a valve in the ink supply port,
making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that
the cartridge touches. Do not touch the ink cartridge ink supply port or surrounding area.

■

Before transporting the printer, make sure the print head is capped in the far right position and the
ink cartridges are in place. Tape the ink cartridge holder to the printer case to make sure it remains
in the proper position.

60

Requirements and Notices

FCC Compliance Statement

For United States Users

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio or television reception. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause interference to radio
and television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:

■

Reorient or relocate the receiving antenna.

■

Increase the separation between the equipment and receiver.

■

Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

■

Consult the dealer or an experienced radio/TV technician for help.

WARNING: The connection of a non-shielded equipment interface cable to this equipment will
invalidate the FCC Certification of this device and may cause interference levels which exceed the
limits established by the FCC for this equipment. It is the responsibility of the user to obtain and use a
shielded equipment interface cable with this device. If this equipment has more than one interface
connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly
approved by the manufacturer could void the user’s authority to operate the equipment.

For Canadian Users

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Requirements and Notices

61

Declaration of Conformity

According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or
CPU Boards and Power Supplies used with Class B Personal Computers:

We: EPSON AMERICA, INC.

Located at: MS: 3-13

3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: [phone]

Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and
15 of the FCC rules as a Class B digital device. Each product marketed is identical to the representative
unit tested and found to be compliant with the standards. Records maintained continue to reflect the
equipment being produced can be expected to be within the variation accepted, due to quantity
production and testing on a statistical basis as required by 47CFR §2.909. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

Trade Name: EPSON

Type of Product: Ink Jet Printer

Model: B162A

Epson America, Inc. Limited Warranty

What Is Covered: Epson America, Inc. (“Epson”) warrants to the first retail purchaser that the EPSON
printer covered by this limited warranty statement, if purchased and used in the United States or
Canada, conforms to the manufacturer’s specifications and will be free from defects in workmanship
and materials for a period of one (1) year from the date of original purchase. Epson also warrants that
the consumable ink cartridges enclosed with the printer will perform to the manufacturer’s specified
usage, which usage may expire before the expiration of the limited warranty for the EPSON printer.
For warranty service, you must provide proof of the date of original purchase.

What Epson Will Do To Correct Problems: Should your EPSON printer prove defective during the
warranty period, please call EPSON at [phone] for printer diagnostic information and for a
telephone number if warranty service is necessary. An Epson service technician will provide telephone
diagnostic service, if needed, and determine whether the printer requires service. If Epson determines
that service is required, Epson will, at its option, exchange or repair the printer without charge for parts
or labor. If Epson authorizes an exchange for the defective unit, Epson will ship a replacement printer
to you, freight prepaid, so long as you use an address in Canada or the U.S. (excluding Puerto Rico and
U.S. Possessions). Shipments to other locations will be made freight collect. You are responsible for

62

Requirements and Notices

securely packaging the defective unit or any requested parts and returning them to Epson within five
(5) working days of receipt of the replacement. Epson requires a debit or a credit card number to secure
the cost of the replacement printer in the event that you fail to return the defective one. If your printer
is being repaired, Epson will direct you to send your printer to Epson or its authorized service center,
where the printer will be fixed and sent back to you. You are responsible for packing the printer and for
all costs to and from the Epson authorized service center. When warranty service involves the exchange
of the printer or a part, the item replaced becomes Epson property. The replacement printer or part
may be new or refurbished to the Epson standard of quality, and, at Epson’s option, may be another
model of like kind and quality. Epson’s liability for replacement of the covered printer will not exceed
the original retail selling price of the covered printer. Exchange products and parts assume the
remaining warranty period of your original product covered by this limited warranty.

What This Warranty Does Not Cover: This warranty covers only normal use in the United States and
Canada. This warranty is not transferable and will not apply to products purchased from an end user.
This warranty does not cover any color change or fading of prints or reimbursement of materials or
services required for reprinting. This warranty does not cover damage to the EPSON product caused
by parts or supplies not manufactured, distributed or certified by Epson. This warranty does not cover
ribbons, ink cartridges or third party parts, components, or peripheral devices added to the EPSON
product after its shipment from Epson, e.g., dealer or user-added boards or components. Epson is not
responsible for warranty service should the Epson label or logo or the rating label or serial number be
removed or should the product fail to be properly maintained or fail to function properly as a result of
misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as
fire, flood, and lightning, improper electrical current, software problems, interaction with non-Epson
products, or service other than by an Epson Authorized Servicer. If a claimed defect cannot be
identified or reproduced, you will be held responsible for the costs incurred.

THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR
FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE
EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS
AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED
ABOVE. UNLESS STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE
BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS
WRITTEN WARRANTY, NEITHER EPSON AMERICA, INC. NOR ITS AFFILIATES SHALL
BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE
OR INABILITY TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH
OF WARRANTY OR ANY OTHER LEGAL THEORY.

In Canada, warranties include both warranties and conditions.

Some jurisdictions do not allow limitations on how long an implied warranty lasts, and some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitations and exclusions may not apply to you. This warranty gives you specific legal rights and
you may have other rights which vary from jurisdiction to jurisdiction.

Epson America, Inc. - P.O. Box 93012 - Long Beach, CA 90809-3012

Requirements and Notices

63

64

Requirements and Notices

Index

Numerics

360 dpi Ink Jet Paper setting, 21

A

Advanced settings, 17 to 20
Aligning print head, 34
Automatic mode, Macintosh, 13, 15, 44

B

Background printing, 13
Banding, 43
Basic printing

Macintosh, 12 to 16

Windows, 10 to 12
Black Ink Only setting, 17, 44
Blank pages, 45
Blurry images, 43
Bright White Paper, 21
Browser, 4
Buttons, 38

Cleaning

print head, 27 to 29
printer, 35
sheets, 35

Color Management settings

Mac OS 8.5.1 to 9.x, 19 to 20
Mac OS X, 19 to 20

Windows, 17
Color problems, 44
ColorSync, 15, 19 to 20, 44
Control panel, 38 to 39
Controlling printing

Macintosh, 13, 16

Windows, 11
Copies settings, 46
Custom settings

Macintosh, 19 to 20

Windows, 17 to 18

D

Declaration of Conformity, 62
Default settings, Windows, 12
Documentation, 3 to 6
Double-Sided Matte Paper, 21

C

Cable, printer, 57, 58
Cancelling printing

Macintosh, 13, 16

Windows, 11
Characters, incorrect, 45
Checking printer, 40
Chooser, 41, 45

E

ECP/DMA mode, 42
Electronic manual, 4 to 6
E

NERGY STAR

Envelopes, 9

Compliance, 58

65

EPSON

help, 48
papers, 21
Printer Information Center, 2, 4 to 6
SoundAdvice, 48
Store, 30, 48

Warranty, 62 to 63
EPSON PhotoCenter, 2
Exif Print, 2, 22 to 26

F

Faint images, 44
FCC Compliance Statement, 61
Film Factory, 2, 23 to 26
Flip Horizontal setting, 45

G

Gamma setting, 17, 20, 44
Glossy media, 21
Grainy prints, 44
Greeting Cards, Glossy Photo, 21

H

Head Cleaning utility, 27 to 29
Help

EPSON, 48

see also Printer Information Center and

Troubleshooting

High Speed setting, 43

I

ICM (Image Color Matching) setting, 17, 44
Incorrect

characters, 45

colors, 44

margins, 46

size, 46

Ink cartridge

level of ink in, 11, 13, 29 to 30
ordering, 30, 48
problems, solving, 44
replacing, 29 to 33

safety instructions, 30 to 32, 60
Ink Jet Transparencies, 21
Ink level, checking

Macintosh, 13, 30

Windows, 11, 29
Installation problems, 41
Inverted image, 45
Iron-On Transfer Paper, 21, 45

J

Jams, paper, 45

L

Layout problems, 46
Layout settings

Macintosh, 13, 15

Windows, 18
Letterhead, 8
Lights, 31, 38 to 39
Luster Photo Paper, 21

M

Macintosh

basic printing, 12 to 16

Chooser, 41, 45

installing software, 49 to 52

system requirements, 58

uninstalling software, 47
Maintaining printer, 27 to 35
Margins, incorrect, 46
Matte Paper Heavyweight, 21
Matte Paper, Double-Sided, 21

66

Index

Media Type setting

Mac OS 8.5.1 to 9.x, 13, 19 to 20, 43
Mac OS X, 15, 19 to 20, 43
selecting correct, 21

Windows, 11, 17, 43
MicroWeave setting, 42
Mirror Image setting, 45
Mirror images, 45
Monitoring ink level

Macintosh, 13, 30

Windows, 11, 29
Movies, Print Show, 2, 4 to 5
Moving printer, 36

N

Network printing, 41
Noise, printer, 42
Nozzle Check, 28 to 29

O

Orientation setting, 11, 12, 14, 25

P

Page Setup, Macintosh, 12, 14
Paper

EPSON, 21

feeding problems, 45

loading, 8 to 9

orientation, 11, 12, 14
Paper Size setting, 9, 11, 12, 14
Parallel port, 42
Photo Paper, 21
Photo Quality Ink Jet Paper and Cards, 21
Photo RPM setting, 17, 20
Photo Stickers, 21
PhotoCenter, EPSON, 2
PhotoEnhance, 44
Premium Bright White Paper, 21
Premium Glossy Photo Paper, 21
Premium Luster Photo Paper, 21

Premium Semigloss Photo Paper, 21
Preprinted paper, 8
Previewing printout, 11, 13, 26
Print dialog box, 10
Print head

aligning, 34

cleaning, 27 to 29
Print Head Alignment utility, 34
Print quality problems, 43 to 44
Print Show movies, 2, 4 to 5
Printer

cable, 57, 58

check, 40

cleaning, 35

control panel, 38 to 39

maintaining, 27 to 35

noise, 42

parts, 38

problems, 39 to 45

properties, 11

transporting, 36
Printer Information Center, 2, 4 to 6
Printing

advanced, 17 to 20

controlling, 11, 13, 16

Macintosh, basic, 12 to 16

Windows, basic, 10 to 12

with custom settings, Macintosh, 19 to 20

with custom settings, Windows, 17 to 18
Problems

diagnosing, 39 to 40

installing software, 41, 49 to 55

miscellaneous, 45

paper feeding, 45

print quality, 43 to 44

printer, 42

solving, 37 to 48
Progress Meter, 11

Q

Quality Type setting, 11, 42, 44

Index

67

R

U

Reference Guide, 4 to 6
Reinstalling software, 47 to 48
Resolution Performance Management (RPM),

1, 17, 20

RPM, 1, 17, 20

S

Safety instructions, 59 to 60
Self adhesive sheets, 21
Semigloss Photo Paper, 21
Service, 48
Size setting, 9, 11
Slow printing, 42
Smeared printout, 43
Software

installation problems, 41
installing, 49 to 55
problems, solving, 41
reinstalling, 47 to 48
summary, 2

uninstalling, 47 to 48
SoundAdvice, 48
Stickers, 21
System requirements, 57 to 58

Uninstalling software, 47 to 48
USB

problems, 41
requirements, 57, 58

Utilities

Head Cleaning, 27 to 29
Nozzle Check, 29
Print Head Alignment, 34

W

Warranty, 62 to 63
Windows

basic printing, 10 to 12
default settings, 12
installing software, 53 to 55
system requirements, 57
uninstalling software, 47

68

T

Technical support, 48
Testing printer, 40
Transfer paper, 21, 45
Transparencies, 21
Transporting printer, 36
Troubleshooting, 37 to 46
Type setting, 11, 42, 43, 44

Index