Epson RX-560, RX-580, RX-590 Service manual
SERVICE MANUAL
Scanner•Printer•Copier
EPSON
Stylus PHOTO RX 560/580/590
SEMF06003
Notice
All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanical,
photocopying, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION.
All efforts have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly
appreciate being informed of them.
The contents of this manual are subject to change without notice.
The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof.
EPSON is a registered trademark of SEIKO EPSON CORPORATION.
General Notice: Other product names used herein are for identification purpose only and may be trademarks or registered trademarks of their
respective owners. EPSON disclaims any and all rights in those marks.
Copyright © 2006 SEIKO EPSON CORPORATION.
I&I CS Quality Promotion Dept.
(Printer Technical Support Grp.)
Imaging & Information Products Div.
PRECAUTIONS
Precautionary notations throughout the text are categorized relative to 1)Personal injury and 2) damage to equipment.
DANGER Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing procedures preceded by
DANGER Headings.
WARNING Signals a precaution which, if ignored, could result in damage to equipment.
The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.
DANGER
1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR PROCEDURES.
2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS
TECHNICIANS IN THEIR LINE OF WORK
3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO SO. WHEN
THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS
4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURIES FROM METAL PARTS WITH SHARP EDGES.
5. WHEN USING COMPRESSED AIR PRODUCTS; SUCH AS AIR DUSTER, FOR CLEANING DURING REPAIR AND MAINTENANCE, THE USE OF SUCH PRODUCTS
CONTAINING FLAMMABLE GAS IS PROHIBITED.
.
.
WARNING
1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.
2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE EPSON
PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.
3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED CIRCUIT
BOARDS AND/OR INDIVIDUAL CHIPS.
4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST STRAPS, WHEN
ACCESSING INTERNAL COMPONENTS.
5. DO NOT REPLACE IMPERFECTLY FUNCTIONING COMPONENTS WITH COMPONENTS WHICH ARE NOT MANUFACTURED BY EPSON. IF SECOND SOURCE IC OR
OTHER COMPONENTS WHICH HAVE NOT BEEN APPROVED ARE USED, THEY COULD CAUSE DAMAGE TO THE EPSON PRODUCT, OR COULD VOID THE
WARRANTY OFFERED BY EPSON.
About This Manual
This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included
herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.
Manual Configuration
This manual consists of six chapters and Appendix.
CHAPTER 1.PRODUCT DESCRIPTIONS
Provides a general overview and specifications of the product.
CHAPTER 2.OPERATING PRINCIPLES
Describes the theory of electrical and mechanical operations of
the product.
CHAPTER 3.TROUBLESHOOTING
Describes the step-by-step procedures for the troubleshooting.
CHAPTER 4.DISASSEMBLY / ASSEMBLY
Describes the step-by-step procedures for disassembling and
assembling the product.
CHAPTER 5.ADJUSTMENT
Provides Epson-approved methods for adjustment.
CHAPTER 6.MAINTENANCE
Provides preventive maintenance procedures and the lists of
Epson-approved lubricants and adhesives required for servicing
the product.
APPENDIX Provides the following additional information for reference:
• Connection with Connectors
• Circuit Boards Component Layout
• Exploded diagram & Parts List
Symbols Used in this Manual
Various symbols are used throughout this manual either to provide ad ditional
information on a specific topic or to warn of possible danger present during a
procedure or an action. Be aware of all symbols when they are used, and
always read NOTE, CAUTION, or WARNING messages.
A D J U S T M E N T
R E Q U I R E D
C A U T I O N
C H E C K
P O I N T
W A R N I N G
Indicates an operating or maintena nce procedure, practice or
condition that is necessary to keep the product’s quality.
Indicates an operating or maintenance procedure, practice, or
condition that, if not strictly observed, could result in damage to, or
destruction of, equipment.
May indicate an operating or maintenance procedure, practice or
condition that is necessary to accomplish a task efficiently. It may
also provide additional information that is related to a specific
subject, or comment on the results achieved through a previous
action.
Indicates an operating or maintena nce procedure, practice or
condition that, if not strictly observed, could result in injury or loss
of life.
Revision Status
Revision Date of Issue Description
A September 1, 2006 First Release
EPSON Stylus PHOTO RX560/580/590 Revision A
CONTENTS
Chapter 1 Product Description
1.1 Overview .............................................................................................................. 9
1.2 Basic Specifications .......................................................................................... 10
1.2.1 Printer and PC Printing ............................................................................. 10
1.2.2 Scanner ..................................................................................................... 10
1.2.3 Interfaces ................................................................................................... 11
1.2.3.1 USB Interface .................................................................................... 11
1.2.3.2 Infrared Communication Printing Function ...................................... 11
1.2.3.3 Memory Card Slots ........................................................................... 12
1.3 Consumables and Options ............................................................................... 13
1.3.1 Ink Cartridges ........................................................................................... 13
1.4 Common Specifications ................................ .................................................... 13
1.4.1 Electrical Specifications ........................................................................... 13
1.4.2 Safety Standards/EMC .............................................................................. 14
1.4.3 Environment Resistance ........................................................................... 14
1.4.4 Lifetime ..................................................................................................... 14
1.4.5 Noise ......................................................................................................... 14
1.4.6 Weight / Physical Specifications .............................................................. 14
1.4.7 Special Operations .................................................................................... 14
Chapter 2 Operating Principles
2.1 Overview ............................................................................................................ 16
2.1.1 Mechanical Components .......................................................................... 16
2.1.2 Motors and Sensors ................................................................................... 17
2.2 Operating Principles of Electric Circuitry ..................................................... 18
2.2.1 Overview ................................................................................................... 18
2.2.2 Features ..................................................................................................... 18
2.2.3 Circuit Board Constitution ........................................................................ 18
2.3 Banding Reduction System (BRS)/ Paper Feed Profile Correction (PFP) .. 19
Chapter 3 Troubleshooting
3.1 Overview ....................................................................... .................................. ... 21
3.1.1 Specified Tools ......................................................................................... 21
3.1.2 Preliminary Checks ................................................................................... 21
3.1.3 Procedure for Troubleshooting ................................................................. 21
3.2 Troubleshooting When There is Error Display ............................................. 22
3.2.1 Error List ................................................................................................... 22
3.2.2 Warning List ............................................................................................. 23
3.2.3 FATAL Error ........................................................................................ 27
3.3 Troubleshooting When There is No Error Display ....................................... 30
3.3.1 Troubleshooting for Printer ...................................................................... 30
3.3.2 Power Supply Related Troubleshooting ................................................... 34
3.3.3 Ink Supply Related Troubleshooting ........................................................ 34
3.3.4 I/F Related Troubleshooting ..................................................................... 36
3.3.5 Troubleshooting for Scanner .................................................................... 37
3.3.6
Troubleshooting for Motors and Sensors ....................................... 38
Chapter 4 Disassembly and Assembly
4.1 Overview ....................................................................... .................................. ... 40
4.1.1 Precautions ................................................................................................ 40
4.1.2 Tools ......................................................................................................... 40
4.1.3 Preparation before Disassembly ............................................................... 40
4.1.4 Disassembly and Reassembly Procedure ................................................. 41
4.2 Removal of Exterior Parts ............................................................................... 42
4.2.1 Panel Assy ................................................................................................ 42
4.2.2 Disassembly of Panel Assy ....................................................................... 43
4.2.3 Scanner Unit ............................................................................................. 44
4.2.4 Main Board ................................................................. .............................. 45
6
EPSON Stylus PHOTO RX560/580/590 Revision A
4.2.5 Middle Housing ........................................................................................ 48
4.2.6 Waste Ink Tray Assy ................................................................................ 51
4.2.7 Printhead ................................................................................................... 52
4.2.8 Linear Scale .............................................................................................. 54
4.2.9 Printer Mechanism .................................................................................... 55
4.3 Disassembly of Housing Lower Assy .............................................................. 56
4.3.1 Waste Ink Pads ......................................................................................... 56
4.3.2 Power Supply Board ................................................................................. 56
4.3.3 Stacker Assy ............................................................................................. 57
4.4 Disassembly of Scanner Unit ........................................................................... 59
4.4.1 Scanner Housing ....................................................................................... 59
4.4.2 CIS Unit .................................................................................................... 60
4.4.3 CR Motor Unit .......................................................................................... 61
4.5 Disassembly and Assembly of Major Parts of Printer .................................. 62
4.5.1 PF Motor, PF Encoder and PF Scale ........................................................ 62
4.5.2 I/S Assy ..................................................................................................... 63
4.5.3 ASF Assy .................................................................................................. 64
4.5.4 APG Assy ................................................................................................. 65
4.5.5 CR Motor .................................................................................................. 66
4.5.6 Carriage Assy ............................................................................................ 67
4.5.7 Eject Frame Assy ...................................................................................... 69
4.5.8 Upper Paper Guides .................................................................................. 70
4.5.9 Paper Guide Front Assy ............................................................................ 71
Chapter 6 Maintenance
6.1 Overview ....................................................................... .................................. ... 88
6.1.1 Maintenance Error .................................................................................... 88
6.1.2 Cleaning .................................................................................................... 88
6.1.3 Lubrication ................................................................................................ 89
Chapter 7 Appendix
7.1 Connectors .............................. .................................................................... ...... 95
7.2 Component Layout ........................................................................................... 98
7.3 Electric Circuit Diagrams ....................................................................... ......... 99
7.4 Exploded Diagrams & ASP Reference List ................................................. 107
Chapter 5 Adjustment
5.1 Overview ............................................................................................................ 73
5.1.1 Adjustment by Use of Adjustment Program ............................................. 74
5.2 PG Adjustment ................................................................................................. 75
5.3 Banding Reduction System (BRS) Adjustment / Paper Feed Profile Correction
(PFP) ........................................................................................................................ 77
5.3.1 Overview ................................................................................................... 77
5.3.2 Adjustment Procedure .............................................................................. 79
5.3.2.1 BRS adjustment ................................................................................. 79
5.3.2.2 PFP adjustment .................................................................................. 81
5.4 Scanner Home Position Adjustment ....................................... ........................ 84
5.4.1 Preparations for Use of the Adjustment Program ..................................... 84
5.4.2 Home Position Adjustment Procedure ...................................................... 85
5.4.3 Home Position Confirmation Procedure ................................................... 86
7
PRODUCT DESCRIPTION
CHAPTER
1
EPSON Stylus PHOTO RX560/580/590 Revision A
1.1 Overview
Realizing 4-in-1 functionality (computer-connected printer or scanner, stand-alone
copy machine, and stand-alone memory card printing), this unit is targeted for both
home/personal use and small office and home office (SOHO) use. Its main functions
are described below.
Printer Functions
As a printer, this unit realizes high-quality printing at a high speed on plain paper,
excellent light-, water-, and gas-resistance and rub fastness using new dye-based inks,
and features the following:
Maximum print resolution: 5760 (H) x 1440 (V) dpi
Six colors available with separate respective ink cartridges
Borderless printing available using EPSON special media paper.
Reduced noise level
CD-R Printing
ESC/P-R Level-1 commands supported, and printing of RGB data transmitted
from the host computer available
Scanner Functions
High-quality scanning available with the newly employed 1200-dpi CIS sensor. In
addition, the scanner features the following:
Maximum optical resolution 1200 x 2400 dpi
Scan pixel depth (for each color of RGB): Input 16 bits / Output 1 bit or 8 bits
Scanning to Memory Card function available (in stand-alone mode)
Stand-alone copy functions
“3 mm bottom margin” printing function
Memory card print functions
The printer is equipped with a memory card reader function and has a stand-
alone memory card printing function.
Index Sheet printing supported (Images can be selected simply by marking the
desired images on the Index Sheet and scanning the sheet.)
In addition to photo selection methods, such as “View and Print”, “Print All
Photos” and “Print by Date”, which permit setting the number of copies of the
selected photos, photo editing functions, such as “Cropping and enlarging a
photo” is also available.
The P.I.F. print mod e provided (Print Image Framer Ver.2 or 3 supported)
Scan functions
The “Scan to Memory Card” function facilitates the conversion of a reflective
document to digital form.
Specialty print functions
“Photo Greeti ng Card” (Only EAI) provided, which is helpful in printing
greeting cards or 4 x 6-inch photos with handwritten text superimposed.
Expanded from the functions existing in Stylus Photo RX700 are “Watermark
printing” - a function to facilitate alignment by printing a faint photo image on
the handwritten area - and character decoration.
“Reprint/Restore Photos” provided, which helps to reprint three 4 x 6-inch
photos or one 5 x 7-inch photo.
“CD/DVD Print (EAI/Euro/Asia)” provided, by which the image of the
favorite is printed on CD/DVD.
Simultaneous use of functions
Printer functions and scanner functions, which are independent of each other, can be
operated simultaneously from a computer. However, note that printing by ESC/P-R
commands cannot be operated simultaneously with scanner functions.
“Borderless copying”
Printing on CD/DVD labels and jackets
Repeated copying to provide various types of copying
“2-up copying” helpful in minimizing paper waste
“Wallet Photo Copy” to enable printing on Wallet Photo size (Only EAI)
Product Description Overview 9
2.5-inch TFT LCD (240 x 480 dots)
EPSON Stylus PHOTO RX560/580/590 Revision A
1.2 Basic Specifications
1.2.1 Printer and PC Printing
Basic Specifications
Table 1-1. Printer Basic Specifications
Items Specifications
Print method On-demand ink jet
Black ink: 90 nozzles
Print heads
Print direction Bi-directional minimum distance printing (with logic seeking)
Print resolution 5760 x 1140 dpi (max)
Input buffer size 256K Bytes
Paper Feed Specifications
Items Specifications
Paper feed method Friction feed using an ASF (Auto Sheet Feeder)
Paper path Top feed, front out
Paper feed rates
CR interval Programmable in 0.0176 mm (1/1440 inch) steps
Platen print prevention
Color ink: 90 nozzles x 5 colors
(cyan, magenta, yellow, light cyan, and light magenta)
Table 1-2. Paper Feed Specifications
584.2 mm/sec (23 inches/sec) (when 25.4-mm paper feeds)
296.64 mm/sec (11.6 inches/sec) (when paper feeds in high-speed
continuous mode)
Printing using a borderless layout:
Top detection and PW detection implemented for platen print
prevention.
Printing using a layout with borders:
platen print prevention with the paper width of 1st page or 1st job
Economy printing mode:
no platen print prevention.
1.2.2 Scanner
Basic Specifications
Table 1-3. Basic Specifications
Items Specifications
Product type Flatbed color image scanner
Scanning method Fixed document and carriage movement
Sensor CIS
Document sizes A4, US Letter
Max. effective pixels 10,200 x 14,040 pixels (1200 dpi)
Resolution
Scanning resolution 50 to 4800 dpi (selectable in 1-dpi steps), 7200 dpi, 9600 dpi
Pixel depth 16-bit input and 1.8-bit output for each element of each color
Light source LED
Scanning Area
RW
(readable width)
216 mm (8.5”) 1.5 mm ± 1 mm 297 mm (11.7”) 1.5 mm ± 1 mm
Main scan: 1200 dpi
Sub scan: 2400 dpi
OLM
(out-of-range left margin)RL(readable length)
Original’s top left alignment
1st Pixel
Control panel side
Scan direction
Figure 1-1. Image Scanning Area
OTM
(out-of-range top margin)
Original
(Face down)
Scan bed
Scan area
Product Description Basic Specifications 10
EPSON Stylus PHOTO RX560/580/590 Revision A
1.2.3 Interfaces
The interfaces this unit is equipped with are as follows:
USB I/F
Mounted on the printer (for connection to a PC)
For printing of data from a USB storage (printing of data from an external
storage device, such as a DSC or CD-R disk or wireless printing by use of the
optional Bluetooth adapter)
Memory card slot (multi-slot)
IrDA (infrared communication with a mobile phone or the like)
C H E C K
P O I N T
1.2.3.1 USB Interface
Main specifications
Standards
Transfer rate 480Mbps (High Speed Device)
Data format NRZI
Compatible connector USB Series B
Maximum cable length Less than 2 m
Detailed information on above-mentioned external storage
devices, Bluetooth adapter and devices compatible with IrDA
(infrared data association) is available on EPSON web site.
Table 1-4. Main Specifications
Items Specifications
“Universal Serial Bus Specifications Revision 2.0”
Printer: “Universal Serial Bus Device Class Definition for Printing
Devices Version 1.1”
Storage:“Universal Serial Bus Mass Storage Class Bulk-Only
Transport Revision 1.0”
Wireless printing is available by installing the optional Bluetooth adapter in the
External Storage Device Connection Port.
Table 1-5. Bluetooth Communication Basic Specifications
Items Specifications
Communication method Bluetooth standard specification Ver. 2.0 + EDR
Output Bluetooth standard specification Power Class 2
Communication distance Approx. 10 m (line-of-sight)
Frequency band used 2.4 GHz band (2.4 GHz to 2.4835 GHz)
Basic Printing Profile (BPP)
Supported profiles
Note : Subject to conditions such as obstructions between communication devices, radio wave condition,
magnetic field, static electricity, locations where interferences occur, software or OS used, receiver
sensitivity of communication devices, and antenna performance.
Basic Imaging Profile (BIP)
Object Push Profile (OPP)
Hardcopy Cable Replacement Profile (HCRP)
1.2.3.2 Infrared Communication Printing Function
Stylus PHOTO RX560/580/590 incorporates an infrared communication port on the
Main Board.
Items Specifications
Standards
Communication speed 9.6 kbits/s-115.2 kbits/s, 0.576 Mbits/s, 1.152 Mbits/s, 4.0 Mbits/s
Communication distance 0-20 cm (without obstruction), Infrared range is as shown below.
Object data
Compliant with the infrared data communication standards (IrDA Ver.1.3
[Low Power option], etc.)
• JPEG file
• vNote file (including support for NTT Docomo image transfer format)
• vCard file
• vCalendar file
• vMessage file
Infrared receiver
SD/MMC/MS/xD Slot
External Storage Device Connection Ports
Recommended cable length: 2 m
CF Slot
Product Description Basic Specifications 11
EPSON Stylus PHOTO RX560/580/590 Revision A
1.2.3.3 Memory Card Slots
Priority Slots Support Memory Card Standards Remarks
xD-Picture card xD-Picture card (Type-M/H) xD-Picture Card Specification Version 1.20 compliant Type M/H supported
Memory Stick MemoryStick Standard Version 1.42-00 compliant Max: 128 MB, including versions with memory select function
MagicGate Memory Stick Max: 128 MB, copy protection function is not supported
Memory Stick
1
SD/MMC
2 CF Type II
Note 1: For both PC connection and Directing printing, only one type of media is accessible at the same time.
Priority is assigned to each slot, so that if multiple media are inserted into multiple slots at the same time, an accessible slot is determined in the order of priority.
2: In order to select the medium inserted into an invalid slot, the medium in the valid slot needs to be removed.
•For direct printing: Only the image files in a valid slot are determined to be valid and assigned photo numbers. The number of images does not change even if media are inserted into unselected slots.
•For PC connection (Windows): Only one “removable disk” drive is displayed; and only the medium in a valid slot can be accessed from the “removable disk.” Media inserted in unselected slots are not accessible.
•For PC connection (Macintosh): Only the medium in a valid slot is mounted onto the desktop. Media inserted in unselected slots can not be mounted onto the desktop.
3: Selecting a slot when power is turned on: If media are inserted into multiple slots when power is turned on, an accessible slot is determined in accordance with the above order of priority.
4: Selecting a slot after power is turned on: When the medium is removed from the valid slot, the slot of the second highest priority becomes valid (if a medium is inserted there). It is not necessary to reinsert the
C H E C K
P O I N T
Stylus PHOTO RX560/580/590 does not support SmartMedia.
(No slot for SmartMedia)
Memory Stick PRO MemoryStick Standard Memory Stick PRO Format Specifications Version 1.02-00 compliant Copy protection function is not supported
Memory Stick Duo Requires Memory Stick Duo adapter
Memory Stick Pro Duo Requires Memory Stick Duo adapter
SD SD Memory Card Specifications / PART1. Physical Layer Specification Version 2.0 compliant
miniSD Requires SD adapter
microSD Requires SD adapter
SDHC Speed class is not supported
miniSDHC Requires SD adapter. Speed class is not supported
microSDHC Requires SD adapter. Speed class is not supported
MMC MultiMediaCard System Specifications Version 4.1 compliant
Compact Flash CF+ and CompactFlash Specification ReVision 3.0 compliant Only Memory card that supports True-IDE Mode
Microdrive
medium before it is accessed.
Table 1-6. Maximum Capacity of the Media
Media
Maximum Capacity
Specified in the Standard
CompactFlash Unknown 4GB
Memory Stick 128MB 128MB
Memory Stick PRO 32GB 4GB
SD Memory Card 2GB 2GB
SDHC Memory Card 32GB 4GB
MultiMediaCard 4GB (Presumed) 64MB
xD-Picture Card 2GB 1GB
Operation-confirmed
Maximum Capacity
Product Description Basic Specifications 12
EPSON Stylus PHOTO RX560/580/590 Revision A
1.3 Consumables and Options
1.3.1 Ink Cartridges
Table 1-7. Ink Cartridges
Items Specifications
Type Each-color separate ink cartridge
Colors Black, Cyan, Magenta, Yellow, Light Cyan, Light Magenta
The term of
validity
Storage
temperature
Dimensions 12.7 mm (W) x 68.0 mm (D) x 47.0 mm (H)
Note : Ink cartridges cannot be refilled. They are provided as consumable items.
C H E C K
P O I N T
2 years (Total period of packed state and unpacked state)
6 months after unpacking
Installed : -20°C ~ 40°C (Within 1 month at 40°C)
Packing storage : -30°C ~ 40°C (Within 1 month at 40°C)
Ink cartridges whose validity has expired should not be used.
The ink in cartridges freezes if left at a temperature of -16°C or
below. To restore frozen ink to a usable condition, it takes
approximately 3 hours, for example, if it is moved from an
environment at -20°C to an environment at 25°C.
The ink cartridges for Stylus PHOTO RX560/580/590, which
are of a newly developed type, are not interchangeable with
those for Stylus PHOTO RX640/650.
1.4 Common Specifications
1.4.1 Electrical Specifications
Primary power input
Table 1-8. Primary Power Input
100-120 V model 220-240 V model
Rated power supply voltage AC100 - 120 V AC220 - 240 V
Input voltage range AC90 - 132 V AC198 - 264 V
Rated current 0.6 A 0.3 A
Maximum rated current 1.2 A 0.6 A
Rated frequency 50 - 60 Hz
Input frequency range 49.5 - 60.5 Hz
Approx. 16 W (Standalone copying,
ISO10561 Letter Patter, Plain Paper - A4 Text)
Power consumption
Note 1: This product conforms to “Energy Star”.
2: If inactive condition of the printer continues for more than 3 minutes, the status shifts to
the standby status to reduce holding current to motor.
3: If inactive condition of the scanner continues for more than 3 minutes, power supply to
the scan lamp is stopped.
Approx. 5.5 W (Low-power Mode)
Approx. 2.5 W (Sleep Mode)
Approx. 0.2 W (Power Off Mode)
Dielectric strength
AC 1000 Vrms, 1 minute or AC 1200 Vrms, 1 second
Product Description Consumables and Options 13
EPSON Stylus PHOTO RX560/580/590 Revision A
1.4.2 Safety Standards/EMC
100-120 V version 220-240 V version
Safety standards UL60950
CSA C22.2 No.60950
EMI FCC part15 subpart B class B
CAN/CSA-CEI/IEC CISPR
22 Class B
Safety standards EN 60950
EMC EN 55022 (CISPR Pub.22)
class B
EN61000-3-2
EN61000-3-3
EN55024
AS/NZS CISPR22 class B
1.4.3 Environment Resistance
Table 1-9. Environment Resistance
Operating Not operating
2
Temperature 10~35 °C *
Humidity 20~80% *1,*2 5~85% *1
Impact 1 G, 1x10-3 seconds 2 G, 2x10-3 seconds*
Vibration 0.15G 10~55Hz 0.50G 10~55Hz *1
Note*1: No condensation
*2: Under the following conditions
-20~40 °C (1 month when at 40 °C)
1.4.4 Lifetime
Total print volume 16,000 pages (A4/Letter) or 5 years, whichever comes first
Print head lifetime 6 billion shots (per nozzle) or 5 years, whichever comes first
1.4.5 Noise
Noise level : Max T.B.D. dB (During copy, ISO7779)
1.4.6 Weight / Physical Specifications
Weight 8.3 kg (Excluding the ink cartridges and power cable)
External Dimensions
(Width x Depth x Height)
1
when closed 450 mm x 414 mm x 210 mm
in operation 450 mm x 534 mm x 281 mm
1.4.7 Special Operations
With Stylus PHOTO RX560/580/590, the special operation modes described below are
available by pressing the specified buttons.
C A U T I O N
The functions described below, intended for use by service
personnel, must not be opened to users.
Table 1-10. Special Operations
Switches Function
Operation for Forced
Power Off
Displaying the fatal
error code
[Power] + [Stop]
(Press Power SW first, and press both
switches for more than seven seconds)
[Stop] + [Print Setting] + [Display]
Turning the power off forcibly
(processing equivalent to
power down)
Displaying error type on the
LCD by pressing the buttons
specified at left together when
a printer error has occurred
Figure 1-2. Environmental Conditions
Product Description Common Specifications 14
OPERATING PRINCIPLES
CHAPTER
2
EPSON Stylus PHOTO RX560/580/590 Revision A
2.1 Overview
This Chapter describes the operating principles of the mechanism and electric circuits
of Stylus PHOTO RX560/580/590.
2.1.1 Mechanical Components
The printer of Stylus PHOTO RX560/580/590 consists of the following major
mechanisms:
Table 2-1. Mechanical Components 1
Mechanism Function/Description
Moves on the CR Guide Shaft right and left and performs printing on paper.
CR Assy
APG Assy
PF Assy Driven by the PF Motor to turn the PF Roller Shaft for feeding paper.
ASF Assy Driven by the PF Motor to load paper into the Printer Mechanism.
Eject Assy
I/S Assy
The units and circuit boards constituting Stylus PHOTO RX560/580/590 are as
follows:
Unit /Circuit Board Function/Description
Main Board
Power Supply Board
Panel Board Consists of two pieces located on the Middle Housing.
Scanner Unit CIS consisting of 1200 dpi CCD for reflection (light source: LED)
The Carriage Assy incorporates the Printhead, PW Sensor, and CR Encoder.
The drive source is the CR Motor.
Controls the platen gap in four stages.
Detects the current height of the carriage with the APG Sensor, and moves
the carriage up and down, driven by the PF Motor.
Driven by the PF Motor to eject the paper (CD-R Tray).
As the Stacker is moved up and down (by manual operation), the paper eject
frame moves up and down so that its height can be adjusted to the media.
Located in the right end of the mechanism, performs capping the Printhead,
while it is not used, and sucking waste ink. The waste ink is sent to the Waste
Ink Tray via the Waste Ink Tube.
Table 2-2. Mechanical Components 2
Located on the Middle Housing, incorporating the USB I/F (x2), card
reader, and infrared communication function.
Located on the Lower Housing. The power cable can be plugged in and
unplugged.
CD-R Guide
Sensor
CD-R Tray
Sensor
Printhead
Eject Frame
Eject Roller Shaft
CR Lock Lever
Cap Assy
I/S Assy
PF Encoder
APG Sensor
PW Sensor
CR Assy
CR Guide
Shaft
PF Roller Shaft
CR Encoder
PE Sensor
Figure 2-1. Schematic Printer Mechanism
PF Motor
LD Roller
ASF Assy
CR Motor
APG Assy
Operating Principles Overview 16
EPSON Stylus PHOTO RX560/580/590 Revision A
2.1.2 Motors and Sensors
Table 2-3. Motors and Sensors (Printer Mechanism)
No. Name Function
1 Printhead F3-MACH head (6 colors x 90 nozzles)
Type: DC motor
Voltage: 42V DC ± 5% (voltage applied to the driver)
2 CR Motor
3PF Motor
4 PE detector
5 Ink Cartridge detector CSIC board
6 PTS detector (CR)
7PTS detector (PF)
8 PW detector
9 APG detector
10 CD-R Guide detector
11 CD-R Tray detector
Characteristics: Armature resistance : 22.7 Ω ± 10%
Inductance : 17.5 mH ± 25%
Drive system: PWM system, constant-current chopping system
Type: DC motor
Voltage: 42V DC ± 5% (voltage applied to the driver)
Characteristics: Armature resistance : 21.2 Ω ± 10%
Inductance : 17.2 mH (1kHz)
Drive system: PWM system
Function: Detection of the paper tail end, Paper leading edge
positioning control
Detection method:Transmissive-type photo-interrupter
Type: Linear encoder
Resolution: 180 pulse/inch
Type: Linear encoder
Resolution: 180 pulse/inch
Function • Paper left and right edge
(before and during printing)
• Paper top edge (before printing)
• Paper bottom edge (during printing)
• CD-R top, bottom, right and left edges
(before printing)
Detection method:Reflective photosensor
Function: APG position detection
Detection method:Transmissive-type photo-interrupter
Function: CD-R Guide up/down detection
Detection method:Mechanical contact detector
Function: CD-R Tray presence detection
Detection method:Mechanical contact detector
APG Sensor
PF Encoder
CD-R Tray Sensor
CD-R Guide Sensor
Figure 2-2. Motors and Sensors (Front Side of Mechanism)
CR Motor
PF Motor
PW Sensor
CR Encoder
CSIC board
CR Motor
PE Sensor
CIS Unit
Table 2-4. Motors and Sensors (Scanner Unit)
CR Encoder
No. Name Function
Type: DC motor
1 CR Motor
2 Encoder sensor
Voltage: 42V DC ± 5% (voltage applied to the driver)
Drive system: VrefPWM input constant-current chopping system
Type: Linear encoder
Resolution 180 pulse/inch
Figure 2-3. Motors and Sensors (Scanner Unit)
Operating Principles Overview 17
EPSON Stylus PHOTO RX560/580/590 Revision A
2.2 Operating Principles of Electric Circuitry
2.2.1 Overview
The major circuit boards of Stylus PHOTO RX560/580/590 are as follows:
Main Board: C663MAIN
Power Supply Board: C653PSB
Panel Board: C663PNL + C663PNL-B
2.2.2 Features
Control by one V850E2 core CPU.
Throughput improved by newly employed SOC, E01A73B*
Reduced cost of power supply for the core of SOC and of motor drive by a newly
employed motor driver with a built-in power supply
Realized circuit compatible with multi-common system
Reduced cost by employment of newly developed E09A7218A as the HEAD
DAC IC
Improved processing speed of memory card interface by newly developed
memory card control ASIC (USX2007-NW-**)
Equipped with a color LCD (2.5-inch alpha TFT LCD) as a standard feature
Power consumption reduced by executing the following actions at transition to the
power save mode
System control: Stopping part of clock inside the ASIC
Motor drivers entering sleep mode
Head DAC IC entering standby mode
Turning off power to the LCD
Printer control: Releasing the printer motor short brake
Cutting off the photo-electric current of the photo sensor
Scanner control: Stopping scanner motor chopping
Cutting off CIS & CIS LED current
Others: SDRAM entering self-refresh mode (automatic entering by ASIC
setting)
2.2.3 Circuit Board Constitution
Table 2-5. Circuit Board Constitution
Circuit Board Description
Oscillation circuit (48MHz ± 100 ppm)
SSCG setting circuit
ASIC incorporating CPU core (E01A73B*)
• Package: 352-pin PBGA
• Power voltage: Internal 1.0 V ± 0.1V External 3.3V ± 0.3V
•CPU core: V850E2
• Operation frequency: Inside of CPU core: F288MHz (SSCG)
SD-RAM controller: F96MHz (SSCG)
PT/ scanner section: F48MHz (SSCG)
System
section
Main
Board
Power Supply
section
Printer
section
Card I/F
section
Scanner
section
Panel Board
Power Supply section
LCD Board
Hardware JPEG decompression, AFP: F96MHz (SSCG)
Printer drive timer base clock: F48MHz (No SSCG)
• Built-in command RAM: 40 kByte (iLB-RAM)
• Built-in data RAM: 16 kByte (dLB-RAM)
Memory (FLASH ROM (64 Mbits), local SDRAM (256 Mbits), CPU
SDRAM (128 Mbits)
RTC (RTC/ power supply monitoring / FLASH ROM) circuit
USB interface (HOST = High-Speed, DEVICE = High-Speed)
Panel interface
Color LCD interface
SERIAL FLASH ROM for banding reduction system
IrDA circuit
Power supply control circuit (PSC/ESAVE)
DC-DC converter circuit
Overvoltage protection circuit
Power-saving controller
Head drive circuit
CSIC interface
CR Motor control/driving circuit
PF Motor control/driving circuit
Sensor circuit
Memory card control ASIC (USX2007-NW-**)
Memory card connector (CF connector, 4 in 1 connector)
Power supply control circuit for CF
Scanner motor control/driving circuit
Scanner interface circuit
Sensor circuits
LED lighting circuit
Switch reading circuit
42 V generation circuit (flyback converter)
Module made by SEID (2.5-inch alpha TFT)
Printer section: F48MHz (No SSCG)
Operating Principles Operating Principles of Electric Circuitry 18
EPSON Stylus PHOTO RX560/580/590 Revision A
2.3 Banding Reduction System (BRS)/ Paper Feed Profile Correction (PFP)
Overview
To ensure high-speed printing and high print quality, this printer is provided with the Banding Reduction System (BRS) and Paper Feed Profile Correction (PFP) function, which are
outlined below:
Table 2-6. Outline of Banding Reduction System and Paper Feed Profile Correction Function
Supported Printing Mode
Outline
Conventional models perform overlapping printing (two-pass or fourpass printing) to reduce banding for ensuring high print quality.
However, the printer provided with the Banding Reduction System
BRS
corrects the dot generation rate (amount of settled ink) for each raster,
and performs one-pass printing. This function ensures both high print
quality (reduction of banding) and high-speed printing.
The conventional paper feed adjustment method is such that the
correction value calculated from the data based on a specific part of the
sheet is reflected to almost all over the sheet. Therefore, the
conventional method cannot cope with the fluctuating error in the paper
feed rate during paper feeding. However, the Paper Feed Profile
PFP
Correction function measures the error in the paper feed rate at each of
minutely distributed measuring points on the sheet and provides a
correction value for each point. Thus with this function, the printer
realizes high print quality and high-speed printing on a supported paper
type and in a supported printing resolution.
Paper Type
EAI Other tha n EAI
Ultra Premium Photo Paper Glossy
Premium Photo Paper Glossy
Photo Paper Glossy
Premium Photo Paper Semi-Gloss
Ultra Premium Photo Paper Glossy
Premium Photo Paper Glossy
Photo Paper Glossy
Premium Photo Paper Semi-Gloss
Ultra Glossy Photo Paper
Premium Glossy Photo Paper
Glossy Photo Paper
Premium Semigloss Photo Paper
Ultra Glossy Photo Paper
Premium Glossy Photo Paper
Glossy Photo Paper
Premium Semigloss Photo Paper
Paper
Size
4x6 720x720 –
4x6
Printing
Resolution
(dpi)
720x720
720x360
Remarks
Borderless printing
with BRS
Borderless printing
without BRS
How to prepare correction data
For each of BRS and PFP, print the relevant pattern for correction data preparation and read the printed pattern through the scanner. Then calculate the correction data and store the data
in the serial flash ROM on the Main Board. The correction data are applied to printing in the supported printing mode.
C H E C K
P O I N T
Refer to Chapter 5 “ADJUSTMENT” for details of correction
data preparation for BRS and PFP.
Operating Principles Banding Reduction System (BRS)/ Paper Feed Profile Correction (PFP) 19
TROUBLESHOOTING
CHAPTER
3
EPSON Stylus PHOTO RX560/580/590 Revision A
3.1 Overview
With Stylus PHOTO RX560/580/590, almost all troubles can be coped with by
following the instructions given on “EPSON Status Monitor 3” (when connected to the
PC) or on the LCD.
Once an error occurs, the “EPSON Status Monitor 3” will appear as a pop-up window
on the screen of the host PC. It will show details of how to cope with the trouble. In
almost all cases, the user can recover the unit from the error, provided that the user
follows the instructions indicated on the pop-up window.
In addition, the User’s Manual for EPSON Stylus PHOTO RX560/580/590 describes
detailed steps to be taken for recovery from typical errors.
3.1.1 Specified Tools
Stylus PHOTO RX560/580/590 does not require any specified tools for
troubleshooting.
3.1.2 Preliminary Checks
Before starting troubleshooting, be sure to verify that the following conditions are all
met:
The power supply voltage must be within the specification limits. (Measure
the voltage at the wall outlet.)
The POWER CORD must be free from damage, short circui t or breakage, or
miswiring in the POWER CORD.
The Unit must be ground ed pro perly.
The Unit should not be located in a place where it can be exposed to too high
or low temperature, too high or low humidity, or abrupt temperature change.
The Unit should not be located near waterworks, near humidifiers, near
heaters or near flames, in a dusty atmosphere or in a place where the Unit can
be exposed to blast from an air conditioner.
The Unit should not be located in a place where volatile or inflammable gases
are produced.
The Unit should not be located in a place where it can be exposed to direct
rays of the sun.
The Unit must be placed on a strong and steady level table (without an
inclination larger than 5 degrees).
There must be no vibration generating source placed in contact with this Unit.
The paper used must conform to the specification.
There must be no error in handling of the Unit.
Check the inside of the Unit, and remove foreign matters, if any, such as paper
clips, staples, bits of paper, paper dust or toner.
Clean the inside of the Unit and the rubber rolls.
3.1.3 Procedure for Troubleshooting
Perform troubleshooting according to the flowchart shown below.
START
Perform“ 3.1.2 Preliminary
Checks (p.21) ”.
Does the error recur?
Yes
Is there any error
display?
No
To Troubleshooting for
Individual Units
No
Yes
Problem solved
By referring to “3.2
Troubleshooting When There is
Error Display (p.22)”, identify
the error and repair it.
(Also refer to “Solving Problems”
in User's Guide)
Troubleshooting for Printer (p.30)
Power Supply Related Troubleshooting (p.34)
Ink Supply Related Troubleshooting (p.34)
I/F Related Troubleshooting (p.36)
Troubleshooting for Scanner (p.37)
Flowchart 3-1. Procedure for Troubleshooting
Troubleshooting Overview 21
EPSON Stylus PHOTO RX560/580/590 Revision A
3.2 Troubleshooting When There is Error Display
3.2.1 Error List
Table 3-1. Error List
Error Name Displayed Message Occurrence Condition Recovery Procedure
Maintenance Error
Printer FATAL Error A printer error has occurred. Please see your manual. An irrecoverable error has occurred.
Scanner Error A scanner error has occurred. Please see your manual.
Message related to Ink (1)
Message related to Ink (2)
Paper Detect Error
Paper Jam Error
Message related to Ink (3) Cannot recognize ink cartridges.
Message related to Ink (4) Press the OK button to replace ink cartridges. Ink end
Paper Empty Error Paper out. Load paper and press the Start button. There is no paper in the sheet fe eder.
Multi-page Feed Error
Waste ink pad in the printer is saturated. Contact your dealer
to replace it.
Cannot recognize ink cartridges. Make sure the ink cartridges
are installed correctly.
Ink cartridge cover is open. Open the scanner unit and close
the ink cartridge cover.
Paper jam. Load paper and press Start. If the error does not
clear, repeat the procedure.
Paper or CD/DVD jam or feed error. Press Start. If the error
does not clear, remove the media by hand.
Multi-page feed error. Remove and reload the paper, then
press the Start button.
The printer requires maintenance due to waste liquid
overflow or elastomer tube replacement time, etc.
The error that was not able to be recovered with the
scanner occurred.
The ink cartridges have not been inserted or defective ink
cartridges have been inserted.
Ink cartridges were replaced with new ones with the ink
cartridge fixation cover open.
A sheet was loaded in a wrong orientation and caused a
jam.
The paper jam has occurred. Turn power off, and remove the paper.
The ink cartridge had not been inserted at an initial filling
or the ink cartridge error occurred
Multi-page feed error has occurred.
Replace the waste ink pads.
See “6.1.1 Maintenance Error” (p.88)
Turn off the power
See “3.2.3 FATAL Error” (p.27)
Turn off the power
See “6.1.1 Maintenance Error” (p.88)
Install the normal ink cartridges correctly
and press the OK button.
Close the ink cartridge fixation cover and
press the OK button
Follow the displayed message until the
sheet loaded in a wrong orientation is
ejected.
Install the normal ink cartridges filled with
ink correctly and press the OK button.
Install the normal ink cartridges filled with
ink correctly and press the OK button.
Press the start button to feed paper
correctly.
Re-set paper and press the start button to
feed paper correctly.
C H E C K
P O I N T
The messages displayed on the LCD that are listed in the “Error
List” above and “Warning List (p.23)“ on the next page and
subsequent pages are given only for information. In other words,
they are not exactly the same as the messages actually displayed.
Troubleshooting Troubleshooting When There is Error Display 22
EPSON Stylus PHOTO RX560/580/590 Revision A
3.2.2 Warning List
Table 3-2. Warning List
Warning Name Displayed Message Occurrence Condition Recovery Procedure
Waste fluid is near end
Set the CD-R/DVD tray
(Set correctly)
CD/DVD guide warning
(Open error)
CD/DVD guide warning
(Close error)
BT File size error The document is too large to print with Bluetooth. Data size is too big. Change or check the transmitted data.
BT Designation error The document is too complex to print with Bluetooth. Data quantity exceeded the range where it can be processed. Change or check the transmitted data.
BT structure error Data error. The docum ent cannot be printed. There is an error in the contents of data. Change or check the transmitted data.
A part of the reference object
is broken (BT-MIME)
BT communications error
External device installment Cannot recognize the device. An unsupported device has been installed. Remove the device.
Card insertion Cannot recognize the memory card or disk. Memory card recognition failed. Remove the memory card
Memory card print A memory card was inserted. No photos found. No image is contained in the memory card.
Memory card is not inserted No memory card or disk inserted.
Screen translation and print
executions connecting DSC
Index sheet scan error
(no index sheet)
Waste ink pad in the printer is saturated. Contact your dealer to
replace it.
The CD/DVD tray is set incorrectly. Set the CD/DVD tray
correctly, then press the Start button.
The front tray is in the CD/DVD position. Raise the tray lever to
set the front tray to the paper position.
The front tray is in the wrong position. Push down the tray lever
to set the front tray to the CD/DVD position.
Data error. The document may not be printed correctly.
Bluetooth print adapter not recognized. Please remove and
reinstall the adapter.
A camera is connected. Disconnect the camera and try again.
There is no index sheet or it is not positioned correctly. Check it
and try again.
The waste ink pads have already absorbed waste ink nearly
to its full capacity.
At start of printing, the printer has not recognized the CD-R/
DVD tray correctly.
When printing data is not for printing on CD/DVD, the tray
is in the CD/DVD printing position. Or the tray is in t he CD/
DVD printing position when the printer is started.
When printing data is for printing on a CD/DVD, the CD-R/
DVD tray is not recognized correctly. .
While XHTML-Print data could be decoded, a part or all of
the reference object had a MIME encode error and could not
be obtained. The following two problems are considered
depending on the type of the un-obtained reference object.
• For an image, an area where that image is to be printed
becomes blank.
• For a CSS (style sheet) file, the background color, basic
character size or the like cannot be the same as specified
by the send side.
An error has occurred in communication with the BT
adapter.
Memory card Mode has been selected with no memory card
inserted.
Entering a menu screen for use of memory cards or starting
to print was attempted with a DSC connected.
An index sheet was not set.
Replace the waste ink pads.
See “6.1.1 Maintenance Error” (p.88)
Set the CD-R/DVD tray correctly, and
press the Start button.
Raise the lever to change the printing
position to the lower position.
Lower the lever to change the print
position to the upper position.
Change or check the transmitted data.
Remove the BT adapter. Press the OK
button to clear the message.
Remove the memory card, and check
the image file.
Insert the memory card.
Disconnect the camera
Set the index sheet and press the OK
button.
Troubleshooting Troubleshooting When There is Error Display 23
EPSON Stylus PHOTO RX560/580/590 Revision A
Table 3-2. Warning List (continued)
Warning Name Displayed Message Occurrence Condition Recovery Procedure
Index sheet scan error
(incorrect image selection
marking)
Index sheet scan error
(incorrect paper selection
marking)
Index sheet scan error
(Discrepancy between index
sheet and card)
Combo print error 1 (Euro)
Photo Greeting card error 1
(EAI)
Combo print error 2 (Euro)
Combo print error 3 (Euro)
Photo Greeting card error 3
(EAI)
Combo print error 4 (Euro)
Photo Greeting card error 4
(EAI)
Combo print error 5 (Euro)
Photo Greeting card error 5
(EAI)
Combo print error 6 (Euro)
Photo Greeting card error 6
(EAI)
Select photos in CD label
print.
Select the number of copy. Only 1 copy can be selected. More than one copy has been selected. Select only one copy.
Photo recognize Error
Scan to memory error
(no card)
Photos are not selected or the ovals are marked incorrect ly.
Please correct and try again.
The paper type is not selected or ovals are marked incorrectly.
Please correct and try again.
The contents of the memory card have changed. Print a new
index sheet and try again.
Error reading the template. Make sure the template is placed
correctly on the glass and try again.
Selection of the text style is not correct. Select only one text
style and try again.
Error reading the template. Make sure the glass is clean and no
pen marks are outside the writing area.
The layout is not selected or ovals are not marked correctly.
Only one layout may be selected.
The contents of the memory card have changed. Print a new
template and try again.
The paper type is not selected or ovals are marked incorrectly.
Please correct and try again.
The selectable number of photos was exceeded.
No photos could be recognized. Make sure the photos are
positioned correctly. For details, see your manual.
No memory card or disk inserted. Save canceled.
The image selection marking on the index sheet is not
correct.
The paper selection marking on the index sheet is not
correct.
After index sheet printing, a different memory card was
inserted or images were added or deleted.
No recognition mark could be found on the template sheet. Set sheet and press the OK button
No mark is given for Paper Type or Text Style selection
area, or more than one mark is given.
Combo Area cannot be recognized.
No mark is given for compose layout, or more than one
mark is given.
After template printing, a different memory card was
inserted or images were added or deleted.
The paper selection marking on the template is not correct.
More than the specified number of photos have been
selected.
The photo could not be recognized. Set the photo and try again
Execution of scanning to a memory card function was
attempted with no memory card inserted.
Correct image selection. And press
the OK button.
Correct paper selection. And press the
OK button.
Restore the same memory card
condition as was when the index sheet
was printed or print a new index sheet.
Select a text style on the template and
press the OK button.
Print the sheet again and make entry
again.
Put a mark for compose layout or in
the case where there are two or more
marks, print the sheet again and put a
mark only for one layout.
Restore the same memory card
condition as was when the template
was printed or print a new template.
Select a paper on the template and
press the OK button.
Select not more than the specified
number of photos.
Insert a memory card.
Troubleshooting Troubleshooting When There is Error Display 24
EPSON Stylus PHOTO RX560/580/590 Revision A
Table 3-2. Warning List (continued)
Warning Name Displayed Message Occurrence Condition Recovery Procedure
Scan to memory error
(insufficient card capacity)
Scan to memory error
(card write-protect)
Scan to memory error
(folder not created)
Scan to memory error
(card removed)
Scan to memory error
(save error)
Format check (scan)
Format Warning
(Format error) (scan)
Format Warning
(card write-protect) (scan)
Format Warning
(card removed) (scan)
No Image File Insert a memory card that contains photos.
Head Cleaning Replace ink cartridge before cleaning print head. Head cleaning was attempted in the Ink Low state.
Backup error
(no external connection)
Backup error
(insufficient external media
capacity)
Backup error (no card) No memory card in slot. Backup canceled. No backup source exists. Insert the memory card
Backup error
(connecting to PC)
Backup error
(File name and Folder levels
Error)
The capacity of the memory card or disk is insufficient.
Operation canceled.
The memory card or disk is write-protected. Operation canceled.
Cannot create a folder on the memory card or disk. Operation
canceled.
The memory card or disk was removed. Operation canceled.
An error occurred while saving. Save canceled. Data saving was not achieved for some reason. Check the source data or media.
Cannot recognize the memory card or disk. Do you want to
format it?
An error occurred during formatting. Formatting will be
discontinued.
The memory card or disk is write-protected. Operation canceled. As the memory card was write-protected, formatting failed.
The memory card or disk was removed. Format canceled. The media is removed when formatting is to be started. Insert media and try again
External device is not connected or media is not inserted.
Backup canceled.
Insufficient space on the backup device. Cannot back up files.
Disconnect from PC before backing up files. Backup was attempted with the PC left connected. Disconnect the PC
Backup canceled. File name is too long or there are too many
folder levels
The memory card capacity is insufficient.
As the memory card is write-protected, it is not possible to
save data.
A folder could not be created on the memory card. Check the data on the memory card.
Data saving was not executed, since the memory card had
been removed.
The memory card cannot be recognized. Execute or cancel formatting.
An error has occurred in formatting the card. Or you pulled
out the media while formatting it.
No image is contained in the memory card or no memory
card has been inserted.
The external device was not connected when backup was
started.
The capacity of the media on which the backup data is to be
saved is insufficient.
The file name is too long, or the file is positioned in too deep
a level in the holder hierarchy.
Insert a memory card that has a
sufficient capacity.
Insert a memory card with WriteProtect canceled.
Insert a memory card.
Press the OK button and check the
media.
Insert a memory card with WriteProtect canceled and try again.
Insert a memory card containing
image files.
Cancel the head cleaning, or replace
the ink cartridges.
Connect the external device.
Insert media that has sufficient free
space.
Check the file name and folder level.
Troubleshooting Troubleshooting When There is Error Display 25
EPSON Stylus PHOTO RX560/580/590 Revision A
Table 3-2. Warning List (continued)
Warning Name Displayed Message Occurrence Condition Recovery Procedure
File clearness
(error has occurred)
File clearness
(memory card has removed)
File clearness
(write-protected)
File clearness
(no memory card)
In adjustment of borderless
expansion value
Zoom
Position of CD/DVD guide
(Re-set)
CD/DVD guide close error
An error occurred while deleting files. Operation canceled. An error occurred during file deletion. –
The memory card or disk was removed. Operation canceled. The memory card was removed during file deletion. –
The memory card or disk is write-protected. Operation canceled.
No memory card in slot. Operation canceled.
You can change the amount of image expansion, but a white
border may appear around your photo.
If you change the paper size, the crop area may change. Do you
want to continue?
The CD/DVD guide is in the CD/DVD position. Close the CD/
DVD guide.
The CD/DVD guide is closed. Open the CD/DVD guide, then
press the Start button.
Because the memory card is write-protected, it is not
possible to delete the file.
Because the memory card was not inserted, it was not
possible to delete the file.
This message is always displayed during adjustment of the
Borderless Expansion Value.
Warning for changing the paper size. Continue or cancel
The CD-R Guide is in the extended position.
CD/DVD tray is not set correctly. Set CD/DVD tray correctly.
Cancel Write-Protect.
Insert the memory card.
Accept it.
Return the CD-R Guide into the
withdrawn position.
Troubleshooting Troubleshooting When There is Error Display 26
EPSON Stylus PHOTO RX560/580/590 Revision A
3.2.3 FATAL Error
C H E C K
P O I N T
The EEPROM stores the error code of the latest fatal error.
The latest fatal error can be identified using the adjustment
program.
C A U T I O N
As the printer motor drivers and the scanner motor driver are
built in one drive IC, the fatal error cord is stored as PF motor
error even if the scanner motor or scanner home sensor has
defective but the PF motor does not have any defective.
Table 3-3. Fatal Errors
Category Error Code Error Cause Remedy
DC error
(CR motor)
01H CR PID speed over error
02H CR load positioning lock error
08H CR PID reverse rotation detection error
0AH
0BH CR load positioning speed over error
0CH CR PID lock error
0DH CR PID aveTi max error
CR load positioning accumulation moving
distance error
An error occurred in the CR
motor operating sequence
Checking the operation of the Carriage Assy;
Move the Carriage Assy by hand, and check to see if it moves smoothly.
Making the following adjustments
♦Bi-D
♦Paper feed length with PF Assy
♦Paper feed length with Eject Assy
♦PW adjustment
Checking the following parts and replacing the defective one
♦Checking the head FFC (CN10/11/12) for disconnection or breakage
♦Checking the lead wires of the CR Motor (CN14) for disconnection or breakage
♦Checking the CR Encoder FFC (CN1) for disconnection or breakage
♦Checking the printer frame for adhesion of dirt or insufficient lubrication (p.90)
♦Checking the CR Guide Shaft for adhesion of dirt or insufficient lubrication (p.59)
♦Checking the Linear Scale for adhesion of dirt or damage (p.54)
♦Checking the CR Encoder for adhesion of dirt or damage (p.68)
♦Checking the PW Sensor for adhesion of dirt or damage (p.68)
♦Checking the CR Belt for damage or improper tension (p.66)
♦Checking the CR Motor and replacing it if necessary (p.66)
♦Main Board (p.45)
♦Power Supply Board (p.56)
Troubleshooting Troubleshooting When There is Error Display 27
EPSON Stylus PHOTO RX560/580/590 Revision A
Table 3-3. Fatal Errors (continued)
Category Error Code Error Cause Remedy
DC error
(PF motor)
APG motor
Motor drive
time error
FBH PF acceleration lock error
FEH PF speed over error
FAH
Measurement value error in PF Duty
limiting control
EFH Position error in PF BS control
F0H DTY_max error in PF BS control
F3H PF BS drive time-out judgment error
70H APG error (normal drive error)
71H APG home seek error
72H Error in APG drive by factory command
D1H CR (PID) drive time-out
D2H CR (load positioning) drive time-out
D3H PF (PID) drive time-out
D4H PF (BS) drive time-out
An error occurred in the PF
motor operating sequence
An error occurred in the APG
operating sequence
The motor kept operating for
more than the specified time.
Checking the PF mechanism by visual inspection:
Check the PF mechanism for paper jam or adhesion of foreign matters by visual
inspection.
Checking the operation of the PF mechanism:
Operate the PF mechanism by hand, and check to see if it operates smoothly.
Making the following adjustments:
♦Bi-D
♦Paper feed length with PF Assy
♦Paper feed length with Eject Assy
♦PW adjustment
Checking the following parts and replace the defective one:
♦Checking the PF Encoder FFC (CN8) for disconnection or breakage
♦Checking the lead wires of the PF Motor (CN13) for disconnection or breakage
♦Checking the PF scale for adhesion of dirt or damage (p.62)
♦Checking the PF encoder for adhesion of dirt or damage (p.62)
♦Checking the Upper Paper Guides for improper installation (p.70)
♦Checking the PF Motor and replacing it if necessary (p.62)
♦Main Board (p.45)
♦Power Supply Board (p.56)
Checking the installation of the APG Sensor:
position of the sensor and connection of the connector (CN7)
Checking the drive of the APG Assy
♦Installation of the composite gear of the ASF Assy ~APG Assy
♦Standalone operation of the APG Assy
♦Reinstallation of the APG Assy (phase)
Checking the following parts and replace the defective one:
♦APG Assy (p.65)
♦ASF Assy (p.64)
♦APG Sensor
♦PG Left Cam (p.68)
♦Main Board (p.45)
♦Power Supply Board (p.56)
Checking the mechanism and operation:
Check the mechanism and operation of the motor in question.
Checking the connection of the connectors and routing of the lead wires
Checking the motor in question and the following parts and replacing the defective part:
♦Main Board (p.45)
♦Power Supply Board (p.56)
Troubleshooting Troubleshooting When There is Error Display 28
EPSON Stylus PHOTO RX560/580/590 Revision A
Table 3-3. Fatal Errors (continued)
Category Error Code Error Cause Remedy
Factory
command
error
Head system
error
Sequence
error
Sensor error
Maintenance
error
30H Error by EEPROM verify command
40H Transistor ambient temperature abnormal
41H Error in X-Hot detection before printing
42H Error in X-Hot detection after flushing
43H Head ambient temperature abnormal
50H Home seek error
51H CR unlocking error
52H CR locking error
53H
Paper detect error before initial charge
completion
60H PW detection error (Hi check error)
61H PW detection error (Low check error)
62H Tray detection (CDR detector 2) error
63H Paper detection error
A0H Waste ink overflow
The thermistor on the
printhead detected abnormal
temperature.
An error occurred in the
carriage operating sequence.
PW detector trouble
Sensor trouble
Life expiration of maintenance
parts
Checking the following parts and replace the defective one:
♦Main Board (p.45)
♦Power Supply Board (p.56)
Checking the following parts and replace the defective one:
♦Printhead (p.52)
♦Main Board (p.45)
♦Power Supply Board (p.56)
♦Replace the Head FFC
See Remedy for DC error (CR motor)
Checking the PW Sensor (p.68)
♦Checking the PW Sensor for adhesion of dirt and dust
♦Checking the connection of the FFC
Making the following adjustments:
♦PW adjustment
Checking the following parts and replace the defective one:
♦Head FFC
♦Carriage Assy (p.67)
♦Main Board (p.45)
♦Power Supply Board (p.56)
Checking the operation of the actuator and the connection of the connector.
Checking the following parts and replace the defective one:
♦Sensor
♦Main Board (p.45)
♦Power Supply Board (p.56)
Replace all the maintenance parts, and clear the maintenance counter.
♦ Refer to “6.1.1 Maintenance Error” (p.88)
Troubleshooting Troubleshooting When There is Error Display 29
EPSON Stylus PHOTO RX560/580/590 Revision A
3.3 Troubleshooting When There is No Error Display
3.3.1 Troubleshooting for Printer
This section describes repair/service of the Printer Mechanism. Listed below are various problems which may occur, observations of such problems, check point and remedies.
Faulty paper loading
Table 3-4. Diagnostics when feeder is abnormal
Condition Cause Check Point Remedy
Clean the rollers using a cleaning sheet.
1. Set a cleaning sheet upside down in the ASF Assy.
2. Start paper feed with the panel button.
3. Repeat steps above several times.
To remove oils from rollers, staple a cloth dampened with alcohol
to a postcard and follow the steps below.
1. Set the postcard in the tray with the alcohol dampened cloth side
facing the LD Roller (or Retard Roller).
2. Start paper feed while firmly holding the upper edge of the card.
3. Repeat the paper feed operation several times to clean the surface of
the LD Roller (or Retard Roller).
If these steps do not correct the problem, replace both the LD Roller
and Retard Roller.
Wipe the rollers with a cloth dampened with alcohol.
Adjust the phase of the paper loading mechanism.
Remove the dust and dirt, if any.
Connect the PE Sensor connectors to the sensor and Main Board CN6
properly.
Install the Torsion Spring on the PE Lever properly.
Install the tension spring properly.
Paper is not
loaded.
Several sheets of
paper are fed at
the same time
LD Roller and Retard Roller dirty or
worn
Pick Up Roller and Idle Roller dirty or
worn
Operation of paper loading mechanism
is abnormal
PE Sensor/PE Lever not operating
properly
Retard Roller operation is abnormal
Check to see if no Micro Pearl or oily substance is adhering to
the paper loading roller.
Check to see if no Micro Pearl or oily substance is adhering to
the rollers.
Check to see if there is no abnormality in the paper loading
mechanism.
Check to see if the PE Sensor connector has not been
disconnected from the sensor or Main Board.
Check to see if the Torsion Spring has been set on the PE Lever
properly.
Check for damaged PE Sensor. Replace the PE Sensor.
Check to see if the tension spring on the Retard Roller is
disengaged.
Check to see if the Retard Roller is out of position. Install the Retard Roller properly.
Troubleshooting Troubleshooting When There is No Error Display 30
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