Epson RI4409 User Manual

EPSON Product Support Bulletin

Date: 11/28/2007 Originator: JD
PSB #: PSB.2008.01.001 Authorization:
Reference: TE07-0449 Rev. A Total Pages: 3
Product(s): Epson P-3000 and P-5000 Multimedia Storage Viewers
Subject:

This bulletin was created to inform you of a firmware update for the P-3000/P-5000 multimedia
viewers. The updated firmware provides certain improvements as outlined below.

Description of Change:
The firmware has been updated to version 01.20.

Reason:

To provide the following fixes and/or improvements:

• Supports RAW files (.orf) from the Olympus E-410 and E-510 digital cameras

• Corrects movie audio playback issues on files using an 11.025kHz sampling frequency

• Corrects movie audio playback issues on files using the G.726 codec

P-3000/P-5000 Firmware Update Instructions:

New Firmware Release version 01.20

Note: Before starting the firmware update process, confirm that there are no files on the

memory card.

To download and install the new firmware file, you will need the following:

• Windows-based PC or Macintosh computer with Internet access

• Operating Systems: Windows 2000/XP Home/Pro/XP/XP Pro x64 Edition/Vista

• Operating Systems: Macintosh OS 10.2.8 to 10.5

• Memory card reader/writer

• 128MB or higher formatted Compact Flash or SD memory card (there must be no data

on the card)

• P-3000/P-5000 battery installed (fully-charged battery recommended)

• AC adapter – must be plugged in to a wall socket and connected to the viewer before

the firmware update can be performed

Firmware Update Procedure:

Download the file epson12463.exe for Windows users or epson12464.dmg for Mac users
from the Epson website (www.epson.com). Follow the on-screen instructions to download and
extract the file onto your computer.

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PSB.2008.01.001

To verify the current firmware version on your viewer, power on the unit, select Settings from
the Home screen and press OK. In the Settings screen use the 4 way ring to scroll down to the
firmware version menu. Press OK. If the firmware says 01.20.01.00, then you do not need to
perform the update described in this bulletin. If you see an earlier version such as 01.10.01.00
(see image below), then proceed to the next section.

Steps:

1. Install a blank memory card into a memory card reader/writer and copy the
“PSV3FIRM” folder (including all the files in the folder) to the root directory of the
memory card.

2. Verify that the battery is installed in the P-3000 or P-5000 viewer.

3. Connect the AC adapter to the viewer, but do not power it on.

4. After the firmware file has been copied to the memory card, insert the CompactFlash or
SD memory card into the viewer.

5. Press and hold down the “OK” and

keys while sliding the “POWER” switch as

shown below.

When you see the firmware update screen (see reference image below), release the
OK and keys. Note: If you do not see this screen, power off the unit and start the

firmware process again.

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PSB.2008.01.001

During the update process, the message screen will display the current firmware and
updated firmware versions. Then the message “Updating Resources” will appear.

Important: Do not remove the battery or disconnect the AC adapter during the

firmware update process.

6. The firmware update process is completed when you see this screen (see image
below).

7. Power off the unit and remove the CompactFlash or SD memory card.

8. Power on the viewer and verify the new firmware version. It should say 01.20.01.01
(see image below).

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PSB.2008.01.001