PS-100
User’s Guide
Uploading data
Use the PULSENS E Vi e w for iOS or Android o n your smart
Introduction
Thank you for purchasing the PS-100.
To use the device, make sure you read the User’s Guide and the Quick Start guide.
Trademarks
EPSON is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Pulsense is a
trademark of Seiko Epson Corporation.
Microsoft and Windows are registered trademarks of the Microsoft Corporation in the United States of America
and other countries.
®
The Bluetooth
such marks by Seiko Epson Corporation is under license.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of
their respective owners. Epson disclaims any and all rights in those marks.
wordmark and logos are the registered trademarks owned by Bluetooth SIG, Inc. and any use of
Caution:
・ Unapproved copying of part or all of this manual is strictly forbidden.
・ The content of this manual is subject to change without prior notice.
・ Epson America, Inc cannot accept any responsibility of mishandling due to errors in the documentation.
・ Epson America, Inc cannot accept any responsibility for malfunctions that occur due to ignoring the content of
the documentation, the device being handled inappropriately, repairs, or modifications performed by a third
party.
System requirements
Check the link below for the latest compatibility.
epson.com/psdevices
Note:
PS-100 uses Bluetooth
Uploaded data can be seen via PULSENSE View for Web at go-wellness.epson.com.
®
Smart to transfer data to PULSENSE View.
Introduction • 2
device.
Your data will be transferred via Bluetooth® Smart.
Viewing data
Log onto PULSEN SE Vi e w for iOS or Android on your smart
device.
Log onto the PULS EN SE V ie w web application.
Note:
To charge the PS-100, a USB port is required. You can use the USB port on a PC or the optional AC
adapter. Use only the specified AC adapter (SFAC04).
Introduction • 3
Contents
Introduction 2
Description in the User’s Manual .................................................................................. 2
Trademarks................................................................................................................... 2
Caution: ........................................................................................................................ 2
System Requirement .................................................................................................... 2
Contents 4
Using this Device Safely 6
Symbols in this manual ................................................................................................. 6
Notes on Using the Product and Components ........................................................ 7
Notes on using the cradle ........................................................................................ 8
Regulatory and Safety Notic es ..................................................................................... 8
Set up and Basic Operation 9
Things You Can Do With The Product ....................................................................... 10
Measuring items ..................................................................................................... 10
The heart rate zone ................................................................................................ 10
What’s in the box ........................................................................................................ 10
Options ................................................................................................................... 10
Getting Started ........................................................................................................... 11
To record your data ................................................................................................ 11
How to cancel the battery protection mode ........................................................... 11
Start-up operation: ................................................................................................. 14
Wearing the PS-100 ............................................................................................... 15
Initial Configuration ..................................................................................................... 17
Smart device user .................................................................................................. 17
How to Use 20
Heart rate measurement ............................................................................................. 21
How to stop and resume heart rate measurement ................................................ 24
Low battery notification ............................................................................................... 25
Airplane Mode............................................................................................................. 26
Turn off Airplane Mode .......................................................................................... 27
Additional Functions 28
Notification Settings .................................................................................................... 29
Wake-up Alarm ........................................................................................................... 29
Maintenance 30
Looking after your device ........................................................................................... 31
About the wristband ............................................................................................... 31
Replacing the Battery ................................................................................................. 31
Updating the Firmware ............................................................................................... 31
Contents • 4
Appendix 32
Product Specification .................................................................................................. 32
Device Specifications ............................................................................................. 32
Cradle Specification ............................................................................................... 32
Options specifications ............................................................................................ 32
Troubleshooting 32
Caution ....................................................................................................................... 33
Problem Solving ......................................................................................................... 34
System Reset ............................................................................................................. 35
Contacting us ................................................................ Error! Bookmark not defined.
Contents • 5
This symbol indicates information that, if ignored, could possibly result in serious personal injury.
product.
Using this device safely
Make sure you read the documentation (Quick Start guid e an d U ser ’s Guide) first before using th is produc t safely.
The product may malfunction, or an accident may occur if it is handled incorrectly.
- Keep the documentation handy to help you resolve any problems.
- When taking this product out of the country of purchase, check the laws and regulations in the destination
country before you travel.
- This product is not intended for use to diagnose, prevent, or treat disease or other conditions, and is not a
medical device.
Symbols in this manual
The following symbols are used in this manual to indicate possible dangerous operations or handling. Make sure
you understand these warnings before using the product.
Warning:
Caution:
This symbol indicates information that, if ignored, could possibly result in personal injury or damage the
This symbol indicates an action that should be done.
This symbol indicates an action that must not be done.
! Important
Note:
Indicates things you must or must not do. Ignoring these instructions or
mishandling the device could cause malfunction or operational problems.
Indicates additional explanations and related information.
Indicates related pages. Click the link in blue text to display the related
page.
Using this device safely • 6
Warning
This product is not intended for use to diagnose, prevent, or treat disease or other conditions,
Do not keep your eyes on the device while exercising. Pay attention to your surroundings while
the product may malfunction or be damaged.
Do not disassemble this product, and do not attempt to repair this product yourself. It may
Do not leave this product within reach of young children.
Caution
To avoid the possibility of skin irritation or discomfort from wearing the PS-500, you must keep
The Pulsense band needs to be worn snugly around the wrist to collect more accurate heart
performance you choose.
Do not pour water directly onto this product. The power of the tap water stream may be strong
waterproof feature or cause corrosion.
Notes on using the product and components
Exercise according to your physical capabilities.
Stop exercising and consult your doctor if you feel unwell during exercise.
and is not a medical device.
If you have any concerns, consult your doctor before using this product.
using the device.
Do not use or store this device in the following environments: locations with very high or low
temperatures or humidity, near volatile substances, dusty places, near a fire, or near strong
magnetic fields (for example, near a loudspeaker). Doing so may cause electric shock, fire, or
cause an electric shock or accident.
the skin under the band clean and dry at all times. Do not allow water, sweat, dead skin, or dirt
to build up under the band. It is important to keep the band clean and dry at all times by wiping
the band with a damp cloth, removing the moisture with a towel, and letting it air dry.
rate data. This may cause a slight impression on the wrist. Adjust the band for the comfort and
enough to compromise the product’s waterproof feature.
Do not wear this product in a bath or sauna. The steam and soap may compromise the
Using this device safely • 7
Note:
Warning
Do not use the charging cradle, AC adapter, or USB cable if they are damaged, faulty, or
Warning
This device is equipped with Bluetooth® Smart technology. When operating supported heart
Please note that even if not in use, the PS-100 should be charged at least once within a 6 month period.
Failing to do so might affect the performance of the rechargeable battery.
Notes on using the cradle
contaminated by foreign material such as dust, water, or dirt.
Do not use any adapter other than the specified adapter for charging.
In areas in which usage is restricted, such as on airplanes and in hospitals, follow the rules and
regulations provided (such as in-flight announcements).
Do not use the device if you have a surgically implanted medical device such as a cardiac
pacemaker.
Do not bring the device into an operating room or intensive care unit, and do not use the device
near medical equipment. Radio waves from the device may interfere with electronic medical
equipment causing the equipment to malfunction and cause an accident.
rate monitors or smart phones, this function wirelessly sends and receives heart rate
measurement data to the device.
This device has been certified as a wireless device based on the Radio Law.
Therefore, the following acts may be punishable by law.
- Disassembling or remodeling the device
- Removing the verification or certification number for the device
Using this device safely • 8
Set up and basic operation
Follow these instructions to use your device:
“Things You Can Do with the Product” on pa ge 10
“What’s in the box” on page 10
“Getting Started” on page 11
“Initial Configuration” on page 17
Set up and basic operation • 9
PS-100
Charging Cradle
Quick Start Guide
AC Adapter
（SFAC04）
What’s in the box
Contact your reseller if there are any missing or damaged components.
Options
You can purchase the following optional accessories.
Set up and basic operation • 10
Data
Calculated
the blood vessels in your wrist.
burned based on body motion only.
Steps
Records the number of steps using the accelerometer.
Distance
The approximate distance is calculated based on your step count and height.
Getting started
Recording your data
! Important
To record your data it is necessary to register your device with the PULSENSE View smart device
application.
Heart rate Reads and records your heart rate from the changes in light reflected through
Calories Calculates burned calories based on body motion and heart rate information.
When heart rate measurement is disabled, the PS-500 will calculate calories
Note:
Irregular arm movements may affect the steps and distance counters.
Waking your product fr om battery protection mode
! Important
- You need to charge the product before using it for the first time.
- The product automatically turns on when being charged.
- Make sure that charging is complete before using your device.
1 Attach the PS-100 to the cradle.
Clip the product into the cradle, ensuring that the metal terminals are in contact as shown.
Set up and basic operation • 11
! Important
Ensure the PS-100 is oriented in the cradle correctly.
2 Charging the product.
Set up and basic operation • 12
2-1 Using a PC
Insert the cradle's USB cable into a free USB port on your PC.
If you are connecting the cradle via a USB hub it may not charge. Connect the cradle’s USB port directly to
the USB port of the PC instead.
Note:
You can use a PC to charge your PS-100, but not to upload any data. PS-100 requires a mobile device
with Bluetooth
Some PC USB ports may not support the charging function
®
Smart to upload data.
2-2 Using an AC adapter
Connect the cradle to the optional AC adapter, then insert the AC adapter into a power outlet.
Note:
- An orange LED is s ho wn w hile charging and the LED changes to blue when the PS100 is fully charged
- Charging takes approximately 2.5 to 3.5 hours to complete; however, the duration ma y vary.
! Important
- The remaining battery charge cannot be checked with the product. Check the remaining battery charge
under device settings in the PULSENSE VIEW app.
- Please note that even if not in use, the PS-500 should be charged at least once within a 6 month period.
Failing to do so might affect the performance of the rechargeable battery.
- The battery is not replaceable.
Set up and basic operation • 13
4 Remove the product from the cradle.
Press the small tab down and push the PS-100 out from the back.
The product is ready for Bluetooth pairing when fully charged and detached from the charging cradle.
Start-up operation
All LEDs light up in sequence and the PS-100 vibrates.
! Important
- Pair with your smart device after purchase. The memory of your device will not be enabled until pairing
is completed.
- If you remove the PS-100 from your wrist and no movement is detected, it will go into sleep mode. It will
re-wake if the product is moved.
Set up and basic operation • 14
Wearing the PS-100
Ulna bone
When wearing the product, make sure it does not touch the ulna bone on your wrist.
Note:
The Pulsense band needs to be worn snugly around the wrist to collect more accurate heart rate data.
This may cause a slight impression on the wrist. Adjust the band for the comfort and performance you
choose.
1 Measure the circumference of your wrist closely at the position indicated in the illustration
without touching the ulna bone.
2 Check the hole numbers from the length around the arm using table below. The hole
number is stamped in the back of band. The PS-100 S/M size has S1 to S9, The PS-100 M/L
size has L1 to L11.
3 Unfasten the buckle of the wristband as shown below.
Set up and basic operation • 15
Bone
Sensor
4 Insert the band fastener into the hole number you checked in step 2.
5 Put your hand through the wristband and fasten the buckle. When wearing the product,
make sure it does not touch the bone. Adjust the wristband to a smaller hole number if the
wristband is too loose.
Set up and basic operation • 16
Initial configuration
Smart device user
1 Search your smart device's app store for Epson PULSENSE View (free), and then install it.
Make sure "Internet communication" and "Bluetooth®" are enabled in your smart device. Check the operating
instructions for your smart device for the internet and Bluetooth instructions.
2 Start Epson PULSENSE View.
Make sure that the product is within three feet (one meter) from the smart device and the battery is fully
charged.
Note:
Turn on Bluetooth
®
on your smart device.
Make sure your smart device is connected to the internet.
PULSENSE View Icon
Set up and basic operation • 17
3 Set up your PULSENSE View account by following the on-screen instructions.
Once you have created your account and completed your profile, follow the on-screen instructions to pair
your PS-100 with your smart device.
When pairing is successful, the LEDs will light up twice in sequence and the above screen is displayed on
the smart device.
Set up and basic operation • 18
Pairing issues
When using the product for the first time, check the following:
1. Attach the PS-100 to the cradle to wake the PS-100 from battery protection mode.
2. Enable Bluetooth
3. Check smart device compatibility: epson.com/PSdevices
4. Ensure your smart device is connected to the Internet.
5. Remove any other product from the area that could interfere with the Bluetooth
If pairing is lost or the PS-100 has been paired with another smart device, check the following:
1. The PS-100 may already be un-paired.
Put the PS-100 into the cradle and tap it until you see the blue LED s flash back and forth twice.
2. The PS-100 already been deleted from PULSENSE View.
3. The PS-100 already been deleted in the Bluetooth® settings of your smart device.
4. Make sure Bluetooth
5. Check smart device compatibility:epson.com/PSdevices
6. Ensure your smart device is connected to the Internet.
7. Remove any other product that could interfere with the Bluetooth
®
communication on your smart device.
®
communication been enabled on your smart device.
®
®
communication
communication.
Set up and basic operation • 19
Using your PS-100
This product measures heart rate and activity 24 hours a day, tracking your steps, distance, calories, sleep
quality, and heart rate across five zones helping you to make better lifestyle choices.
“Heart rate measurement” on page 21
“Low battery notification” on page 25
“Airplane Mode” on page 26
Using your PS-100 • 20
Heart rate measurem ent
Heart rate detection
1 Heart rate detection starts when the product is moved and the LEDs flash in sequence as
shown belo
w.
Note:
Heart rate detection will stop if the product is not worn and has not been moved for three minutes.
Heart rate detection will start again when the product is moved.
2
After putting o n t he product, the blue LEDs flash two times when it detects your heart rate. The
product is in pulse mea surement mode.
Note:
- Try to keep your body and arm still to facilitate heart rate detection.
- If the device does not detect your heart rate within one minute, the product will vibrate.
- If the device does not detect your heart rate within three minutes, the product will vibrate for longer and
the LEDs will flash for 10 seconds. The PS-100 will stop the heart rate detection.
- You can resume heart rate detection by moving the product.
Using your PS-100 • 21
When the heart rate can’t be detected
LED
Issue
How to solve
bone.
skin is too low.
fingertips if they seem cold.
The heart rate zone
Name
0 – 40%
Below
40 – 70%
Fat Burning
70 – 80%
Aerobic
80 – 90%
Anaerobic
90 -100%
Maximum
% of max.
heart rate
LED settings
TAP
FLASH
ON
OFF
OFF
-
40～49%
-
The device is not bei ng worn
correctly onto your wrist.
The device is not bei ng worn
correctly on your wrist or the
temperature on the surface of your
Wear the product closely around
your w rist without touching the ulna
Wear the product closely around
your w rist without touching the ulna
bone. Warm your wrist and
Heart rate zones
You can check your heart rate zone using the product LEDs. The setting can adjusted via PULS ENS E Vi ew to
determine when the LEDs illuminate.
Note:
- Your initial target zone is calculated by your profile data.
- When using the PS-100 ov er night, the heart rate zones will be adjusted according to your resting heart
rate.
LED
Under 40% Blinking
Using your PS-100 • 22
Blinking ON
50～59%
↑ ↑ ↑
-
60～69%
-
70～79%
-
80～89%
-
Above 90%
-
↑ ↑ ↑
Note:
You can check your real time heart rate (updated every four seconds) in the PULSENSE View app.
Swipe the tab located in the middle at the top of the screen to the bottom in order to display the realtime meter.
↑ ↑ ↑
↑ ↑ ↑
Blinking (Faster)
How your heart rate measurement is being used
The PS-100 continuously monitor s your heart rate and uses this recording, in addition to your body
movement, to calculate the individu al activities in PULSENSE View. We therefore recommend having the
heart rate detection enabled all the time, not only during exercise.
For more information, go to the Help se ction in the PULSENSE View app.
Using your PS-100 • 23
How to stop and resume heart rate measurement
Heart rate detection stops if the product is not worn and has not been moved for three minutes. Heart rate
detection starts again when the product has been moved.
This LED pattern is shown when the P S-100 has been removed from your wrist:
Note:
Place the product onto a flat surface to stop measurement.
It may take one to six minutes until the measurement stops.
To resume heart rate measurement, put the PS-100 on your wrist.
Using your PS-100 • 24
Low battery notification
If the battery level is low, the orange LED will flash every 4 seconds.
Once the remaining battery level is down to 1 hour, the orange LED flashes once a second for a duration of 30
seconds and the PS-100 stops measuring heart rate until the product has been charged.
Using your PS-100 • 25
Airplane mode
Wireless communication must be turned OFF during a flight. Set t he pr oduct to Airplane Mode before takeoff.
When transporting the product it is recommen d t hat you use this mode.
1 Remove the product from your wrist and repeatedly tap the face of the product as shown
below.
! Important
If you tap the PS-100 continuously as shown above while the device is connected to the charging cradle,
the pairing settings will be deleted.
The device will not go into airplane mode while measuring heart rate on your wrist; remove the product
before tapping as above.
2 When the product i s successfully set to Airplane Mode, the LEDs will light up as shown below.
Note:
・ To check if the product is in Airplane Mode, tap the device and confirm the LED pattern is displayed:
・ While in Airplane Mode, heart rate measurement and wireless communication are disabled. However
calories burned, steps, and distance will continue to be calculated by the accelerometer.
Using your PS-100 • 26
Keep tapping until the LEDs
.
Turn off airplane mode
1 Repeatedly tap the face of the product.
The LEDs will light up and display the pattern below to confirm it is still in Airplane Mode.
2
The product will resume heart rate measurement and wireless communication.
turn off
Using your PS-100 • 27
Additional functions
“Notification Settings” on page 29
“Wake-up Alarm” on page 29
Additional functions • 28
Notification settings
Depending on your settings, the product can alert you b y vibrati on and LE Ds when you receive an E-mail, call, or
calendar notifications on your smart device.
To alert you, the LED pattern will light up six times, as shown below, and vibrate.
Vibration must be enabled in the PULSENSE View settings for the alarm’s vibration feature to work. You need to
enable the notification settings in the Device settings of PULSENS E Vi e w. See the PULSENSE View help section
for details.
Note:
The PS-100 must be connected via Bluetooth® to your smart device. Some additional settings might be
required in the Notifications Settings of your smart device. See your smart device manual for details.
Some Android devices may not support this function.
Wake-up alarm
You can use the wake-up alarm to wake you up at the optimal time. The PS-100 will examine your sleep state for
a given window before your alarm time. Within that window PULSENSE will trigger the alarm (vibration) in a
phase of shallow sleep so it is easy to wake up. Vibration must be enabled in the PULSENSE View settings for
the alarm’s vibration feature to work.
To alert you, the LED pattern will light up six times, as shown below, and vibrate.
You need to set the alarm time and window time in the Device settings in PULSENSE View. See the PULSENSE
View help section for details.
Additional functions • 29
Maintenance
“Looking after your device” on page 31
“Replacing the Battery” on page 31
“Updating the Firmware” on page 31
Maintenance • 30
Looking after your device
Clean the PS-100 regularly. Wipe your product with a damp cloth, remove the moisture with a towel, then let it air
dry.
! Important:
Avoid water, sweat or dirt build up between your skin and the product as it could lead to skin irritations.
About the wristband
The wristband is made of silicon which could lose its elasticity and color over time.
Replacing the battery
You cannot replace the built-in, rechargeable battery.
Updating the firmware
You may be able to solve problems that occur by updating the firmware.
We recommend using the latest version.
! Important
When updating the firmware, the collected measurement data may be deleted and settings may be reset.
For more details on updating the firmware using your smart device, see the following websites:
epson.com/support/ps500 (U.S.) or epson.ca/support/ps500 (Canada)
Before updating the firmware, we recommend uploading your measurement data using PULSEN S E Vi e w.
Maintenance • 31
Troubleshooting
This section explains how to solve problems that occur during use.
“Caution” on page 33
“Problem Solving” on pag e 34
“System Reset” on page 35
“Contacting us” on page Error! Bookmark not defined.
Troubleshooting • 32
Caution
・ To avoid the possibility of skin irritation or discomfort from wearing the PS-100, you must keep the skin under
the band clean and dry at all times. Do not allow water, sweat, dead skin, or dirt to build up under the band. It is
important to keep the band clean and dry at all times by wiping the band with a damp cloth, removing the
moisture with a towel, and letting it air dry.
Do not use the cradle, USB cable, or AC adapter if they are in any way damaged, faulty or contaminated by
foreign material such as dust, water or dirt. Do not use any adapter other than the specified adapter for
charging.
・ If charging becomes unstable, clean the contact points on the device and cradle with a damp cotton swab.
・ If device operations becomes unstable or if data transfer is not possible, perform a system reset by connecting
the product to the cradle.
・ Exercise according to your physical capabilities. Stop exercising and consult your doctor if you feel unwell
during exercise
・ The Pulsense band needs to be worn snugly around the wrist to collect more accurate heart rate data. This
may cause a slight impression on the wrist. Adjust the band for the comfort and performance you choose.
Troubleshooting • 33
Problem
Solution
The product is not respon din g .
Check the battery level and char ge t he product if necessary.
heat up while charging.
(orange LED flashing).
I wore the product while
swimming or diving.
The product is water resist ant to 3 atm. The product is not designed
for swimming or diving.
The AC adapter is sold as an opt io n. Pl eas e contact your local
You can also purchase an additi onal cradle.
Data is not updating, even
Refer to the Bluetooth® section in this manual to resolve pairing issues.
Problem solving
Check each item.
LED is not ON or Flashing. Before charging, the PS-100 is in battery protection mode. Put the
product in the cradle and connect it to a USB port or AC adapter to
charge the product and wake the product from bat t ery protection
mode.
“Getting Started” on page 11
The product does not ch ar ge
when it is put in the cradle.
Charging stops frequently.
The product and charging cradle
A charging error is displayed
I need an AC adapter
though the product is connect ed
to a smart device.
Charge in an environment where the temperature is 23°F～95°F/-5℃～
35℃. Ensure your PC can provide power over USB.
If you are connecting the charging cradle via a USB hub, it may not
charge. In this case, connect it directly to the USB port of the PC.
Clean the contact points of the product and charging cradle.
“Looking after your device” on page 30
The product or cradle might be faulty. Immediately stop using the
product and cradle, and contact Epson.
Charge in a location with a temperature of 23°F～95°F/-5℃～35℃.
reseller.
Troubleshooting • 34
System Reset
If device operations become unstable, perform a system reset by connecting the product to the cradle.
Charging resets the system, and returns the product to normal operation.
If this suggestion does not solve your problem, check “Problem Solving” on pag e 34.
Troubleshooting • 35
Where to get help
Internet support
Visit epson.com/support/ps100 (U.S.) or epson.ca/support/ps100 (Canada) for solutions to common problems.
You can get tips, usage information, and FAQs, download utilities, view the User’s Guide, or e-mail Epson.
Telephone support services
Call (562) 276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time,
Saturday. Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Troubleshooting • 36
Appendix
“Product Specification” on page 32
Appendix • 37
Contents
Specification
Model
PS-100
M/L: 1.09 oz/31 g
M/L: 5.91 in-8.27 in/150 mm-210 mm
Battery
Rechargeable Lithium Polymer 40mAh
Battery Life(Heart rate ON)
Approx. 36 hours （depending on usage）
source）
Water Resistance
3 atm
Bluetooth® Smart
Operating Temperature
23°F～104°F/-5
+40℃
Storage Temperature
-4°F～140°F/-20
+60℃
Contents
Specification
Operating Temperature
23°F～95°F/-5
Function
Recharge
Contents
Specifications
Model
SFAC04
Input
AC 100-240V 50/60Hz
Output
DC 5V / 1.0A
Product specification
Device specifications
1.77 in ｘ 0.87 in ｘ 0.49 in (excluding sensor unit）
Size (LxWxH)
Weight
Wrist Size
Recharge Time
Connectivity
Cradle specification
45 mm ｘ 22 mm ｘ 12.5 mm (excluding sensor unit）
S/M: 1.05 oz/30 g
S/M: 5.31 in-6.30 in/135 mm-160 mm
Approx. 2.5 hours （
from empty to full, depending on power
℃～
℃～
AC adapter
Appendix • 38
℃～35℃
CPD-42360
SEC PN: 412834700
Appendix • 39
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