Epson Perfection 1200U Product Support Bulletin

EPSON

Date: April 2, 2007 Originator: VS
PSB #: PSB.2007.04.001 Authorization:
Reference: TI 06-0491 Rev.B Total Pages: 2
Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection

Subject: Scanning Application Force Quits on Mac OS 10.4

This bulletin was created to inform you of an error that may occur when opening a TWAIN­compliant scanning application on a Macintosh computer running OS 10.4.

Description of Problem:

When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:

Product Support Bulletin

3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT­2500/15000/30000 series scanners

EPSON Creativity Suite When pressing the Scan button, the Scan

Assistant force quits
Copy Utility Force quits during start-up
Photo Impression Force quits during start-up
Photoshop Elements Force quits during start-up
Photoshop Force quits during start-up
Photoshop CS2 Force quits during start-up

This issue can also occur under the following conditions:

1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can

2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver

Operating Systems Effected:

Mac OS 10.4 to 10.4.9

Affected Epson Scan Driver Versions:

2.70A or later

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PSB.2007.04.001

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Correct Procedure for Deleting Epson Scan Driver:

! Use the driver specifically written for your scanner model to uninstall the Epson Scan

driver.

! If you have more than one Epson scanner model on your computer, use the driver

specifically written for each scanner to uninstall its respective device driver.

! If upgrading from a Power PC-based Epson Scan driver to a Universal Binary driver,

first delete the Power PC driver using only the Power PC driver for your scanner model.
Then install the Universal Binary driver.

If the above procedure does not resolve the problem, then manually verify that the Epson
Scan files and folders, listed below, have been deleted.

! EPSON Scan (in Applications Folder)
! EPSON*********.ds (****** = scanner model)---located in the Library / Image Capture /

TWAIN Data Sources folder

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EPSON PRODUCT SUPPORT BULLETIN

Date:
PSB #:

Reference:
Product(s):

Subject:

This bulletin was created to inform you of an updated Epson Scan Twain Driver (1.28A) for the
following models: Perfection 610/640/1200/1240/1250/1260/1640/
1650/1660/1670/2400/2450/3170/3200 series scanners, Stylus CX3200/CX5200/CX5400
multi-function devices, Expression 1600/1680/1640XL series scanners.

2/2/2004
PSB.2004.02.004

TE03-389 Rev. A
Expression 1600/1680/1640XL Series Scanners; Perfection
610/640/1200/1240/1250/1260/1640/1650/1660/1670/2400/2450/3170/3200
Series Scanners; Stylus CX5200/CX3200/CX5400 All-in-One Products
EPSON Scan TWAIN Ver. 1.28 for Mac OS 10.2 to 10.3

Originator:

Authorization:

Total Pages:

RY

/DS

2

Reason:

The new Epson Scan driver improves functionality when scanning in Mac OS 10.3. See the
next section for the list of changes included in the new driver.

Driver Improvements:

• Enables Epson Scan to start when the Scan button is pushed.

• Enables Epson Scan to start even if the volume name (Hard Disk) on the desktop is

only 2 bytes (2 characters) in length.

• Eliminates the error “Epson scan cannot be started”, which occurs when the USB

cable is disconnected while Epson scan is loading.

• Corrects lock-up issues when using the Zoom tool in Epson Scan.

• Corrects functionality issues and mouse cursor lock-ups when using the Histogram

Adjustment, Tone Correction and Image Adjustment tools or when clicking on each
tool’s Title bar.

• Prevents Epson Scan from unexpectedly quitting when scanning two or more times

from PhotoShop with a Perfection 1250 scanner.

• Prevents Epson Scan from locking up when scanning from a Perfection 3200

scanner with a Firewire connection.

• Prevents Epson Scan from unexpectedly quitting when removing the Firewire cable

from a Perfection 3200 scanner while Epson Scan is open.

• Prevents the Epson Scan Utility from freezing when using the Perfection 1250 or

1260 scanner.

• Enables Epson Scan to launch properly when scanning from an Expression 1680/ or

1640XL with a Firewire connection.

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