After you have set up your Epson Stylus® NX400 Series all-in-one as described on
the Start Here sheet, turn here to:
■Load paper
■Make a copy of a document or photo
■Print from a memory card or digital camera
■Get the basic steps for printing from your computer
■Scan a document or photo and restore or correct the color
■Perform routine maintenance
■Solve simple problems
This book tells you how to do most of these things without ever turning on your
computer! Of course, your NX400 Series can do a lot more when you connect it
to your Windows
on-screen User’s Guide by double-clicking its icon on your desktop.
Please follow these guidelines as you read your NX400 Series instructions:
®
or Macintosh® computer. For additional instructions, see the
Warning:
Warnings must be followed carefully to avoid bodily injury.
Caution:
Cautions must be observed to avoid damage to your equipment.
Note:
Notes contain important information about your NX400 Series.
Tip:
Tips contain hints for better copying, scanning, and printing.
4 Introduction
Loading Paper
You can print documents and photos on a variety of paper types and sizes. For
details, see page 7.
1. Open the paper support and pull up the extensions. Then open the output
tray, pull out the extensions, and raise the stopper.
2. Squeeze the edge guide and slide it left.
Tip:
If the feeder guard is in the way, flip it
forward.
Loading Paper 5
3. Insert the paper, glossy or printable side up, against the right side and beneath
the tab. (Load letterhead or pre-printed paper top edge first.)
Always load paper short edge
first, even for landscape printing.
You can load up to 120 sheets of plain paper, 80 sheets of matte, or 20 sheets
of photo paper. Load other special papers one sheet at a time.
Note:
The type of paper you choose affects the way your printout looks. If you are just
making a copy or printing a rough draft, plain paper is fine. However, for the best
results, you’ll want to use one of Epson’s special ink jet papers designed for your
printer. For example, your photos will look great printed on Epson Premium Photo
Paper Glossy (see page 7 for more information).
4. Slide the edge guide against the paper, but not too tightly.
Note:
For instructions on loading envelopes, see your on-screen User’s Guide.
6 Loading Paper
Using Special Papers
Epson offers a wide array of high quality papers, making it easy to maximize the
impact of your photos, presentations, and creative projects.
You can purchase genuine Epson ink and paper at Epson Supplies Central
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
SM
at
Part
Paper typeSize
Epson Ultra Premium Photo Paper
Glossy
Epson Premium Photo Paper
Glossy
Epson Premium Photo Paper
Semi-gloss
Epson Photo Paper GlossyBorderless 4 × 6 inchesS041809
Epson Bright White PaperLetter (8.5 × 11 inches)S041586500
Epson Premium Presentation
Paper Matte
Epson Premium Presentation
Paper Matte Double-sided
Borderless 4 × 6 inchesS041934
Borderless 5 × 7 inchesS04194520
Letter (8.5 × 11 inches)S041935
Borderless 4 × 6 inchesS041808
Borderless 5 × 7 inchesS04146420
Borderless 8 × 10 inches S04146520
Letter (8.5 × 11 inches)S041286
Borderless 4 × 6 inchesS04198240
Letter (8.5 × 11 inches)S04133120
Letter (8.5 × 11 inches)S041141
Borderless 8 × 10 inches S04146750
Letter (8.5 × 11 inches)S041257
Letter (8.5 × 11 inches)S04156850
number
S042181
S042174
S042182
S042175
S04172740100
S042183
S041667
S04203850100
S041649
S041271
S04218050100
Sheet
count
50
60
100
20
25
50
20
25
50
20
50
100
Using Special Papers 7
Part
Paper typeSize
Epson Presentation Paper MatteLetter (8.5 x 11 inches)S041062100
Legal (8.5 x 14 inches)S041067100
Epson Photo Quality Self-adhesive
Sheets
Epson Iron-on Cool Peel Transfer
Paper
A4 (8.3 × 11.7 inches)S04110610
Letter (8.5 x 11 inches)S04115310
number
Sheet
count
8 Loading Paper
Copying a Document or Photo
Follow the instructions in this section to position your originals correctly on the
glass and make color or black and white copies.
Placing the Original on the Glass
1. Open the document cover and place your original face-down on the glass,
with the top facing into the front right corner.
Move the photo or document slightly away from the edges.
2. Close the cover gently so you don’t move the original.
Copying a Document or Photo 9
Copying a Document
You can copy documents onto letter- or A4-size plain paper or Epson special paper
just like you would on a copy machine.
1. Press the P
On button to turn on the NX400 Series.
2. Load letter- or A4-size plain paper or Epson special paper
in the sheet feeder (see page 5).
3. Place your original document on the document table (see
page 9).
4. Press the
Copy button to enter copy mode.
5. Flip up the LCD display screen.
6. To print more than 1 copy, press
+ or – to select the
number (up to 99).
7. Press l or r to select
Color or B&W copies.
8. Press d, then press r to change the layout.
Select
With Border to leave a small margin around
the image or select
Borderless to expand the
image all the way to the edge of the paper (slight cropping may occur).
Note:
You cannot print borderless on plain paper.
9. To change any other print settings, press Menu
and select your settings (see page 13 for details).
When you’re done, press
OK.
10. Press
x Start to begin copying.
If you need to cancel copying, press
Settings
.
10 Copying a Document or Photo
y Stop/Clear
Copying a Photo
You can copy photos onto 4 × 6-inch, 5 × 7-inch, letter-size, or A4-size Epson®
photo paper (various types available) for instant photo reprints. You can also print
with or without borders and convert color photos to black and white.
1. Press the P
On button to turn on the NX400 Series.
2. Load 4 × 6-inch, 5 × 7-inch, letter-size, or A4-size Epson photo paper in the
sheet feeder (see page 5).
3. Place your original photo on the document table (see page 9).
Note:
You can copy up to 2 photos at the same time. Place them 0.2 inches (5 mm) apart.
4. Press the Copy button.
5. Flip up the LCD display screen.
6. To print more than 1 copy, press
+ or – to select the
number (up to 99).
7. Press l or r to select
Color or B&W copies.
8. Press d, then press r to change the layout.
Select
With Border to leave a small margin around the image or select
Borderless to expand the image all the way to the edge of the paper (slight
cropping may occur).
Note:
You cannot print borderless on plain paper.
9. To change any other print settings, press Menu
and select your settings (see page 13 for details).
When you’re done, press
OK.
10. Press x
Start to begin copying.
If you need to cancel copying, press
Settings
.
y Stop/Clear
Copying a Photo 11
Restoring and Cropping Photos
You can restore old, faded photos to their original brilliance. You can also crop
your photos to zoom in on the subject.
Note:
To restore photos larger than 5 × 7 inches, use the NX400 Series software on your
computer.
1. Press the P On button to turn on the NX400 Series.
3. Place your original photo on the document table.
Note:
You can copy up to 2 photos at the same time. Place
them 0.2 inches (5 mm) apart.
4. Press the Restore button, and press OK.
5. To turn on
On andpress OK. (If your photo is not faded, do
not turn on
6. Press
Color Restoration, press r and select
Color Restoration.)
OK again to prescan your photo. You see
these settings over a preview of your photo:
7. To print more than 1 copy, press
+ or – to select
the number.
8. If you want to crop your photos and enlarge the
resulting image area to fit onto your paper, press
Display/Crop.
■To resize the image area, press + or –.
■To move the image area, use the arrow buttons.
■To check the zoomed image, press OK.
After you are done cropping your photo, press
9. To change print settings, press Menu and select
your settings (see page 13). When you’re done,
OK.
press
10. Press x
Clear Settings
Start to begin copying. If you need to cancel copying, press y Stop/
.
OK.
12 Copying a Document or Photo
Copy and Restore Print Settings
Press the Menu button to change settings. When you’re done, press OK.
■To adjust the copy size, select Zoom (reduction/enlargement) and choose
Actual (to select a percentage using + or –) or Auto Fit Page
(to automatically size the image to fit your paper).
■To change the paper type, select Paper Type and choose the type of paper
you loaded.
Paper typePaper Type setting
Plain paperPlain Paper
Epson Bright White Paper
Epson Presentation Paper Matte
Epson Premium Presentation Paper MatteMatte
Epson Premium Photo Paper GlossyPrem. Glossy
Epson Premium Photo Paper Semi-gloss
Epson Ultra Premium Photo Paper GlossyUltra Glossy
Epson Photo Paper GlossyPhoto Paper
■To change the paper size, select Paper Size and choose the size you loaded.
Note:
Paper Size options depend on the Paper Type you choose.
■To change the print quality, select Quality and choose Draft, Standard, or
Best.
Note:
For photos, the default setting for Quality is Standard.
■To adjust the darkness or lightness of the print, select Density and choose a
higher (darker) or lower (lighter) setting.
■To adjust the amount of image expansion when printing borderless photos,
Expansion and choose Standard, Min, or Mid.
select
Note:
You may see white borders on your printed photo if you use the Min setting.
Copy and Restore Print Settings 13
Printing From a Memory Card
The NX400 Series all-in-one lets you print photos directly from your digital
camera’s memory card; just insert it into one of the memory card slots and you’re
ready to print.
See the User’s Guide for instructions on copying memory card files between your
NX400 Series and a computer; printing photos directly from your camera;
printing photos pre-selected in your camera (DPOF
Format); printing photos by date; and printing photos from a slideshow.
Compatible Cards and Image Formats
You can use the following types of cards with your NX400 Series:
™
or Digital Print Order
Left slot
Right slot
14 Printing From a Memory Card
SlotType of card
Left slotSD™
SDHC™
miniSD™*
miniSDHC*
microSD*
microSDHC*
MultiMediaCard™
Memory Stick™
Memory Stick Duo™*
Memory Stick PRO™
Memory Stick PRO Duo™*
Memory Stick Micro*
MagicGate™ Memory Stick
MagicGate Memory Stick Duo™*
xD-Picture Card™
xD-Picture Card Type H
xD-Picture Card Type M
Right slotCompactFlash
Microdrive™
* Adapter required
®
Type I and II
The NX400 Series supports image files that meet the following requirements:
Media formatDCF version 1.0 or 2.0 compliant*
File formatJPEG
Supports Exif version 2.21
Image size80 × 80 pixels to 9200 × 9200 pixels
Number of filesUp to 999
* DCF is the “Design rule for Camera File system” standard
Note:
You can print only in color when printing directly from a memory card; you cannot print
in black and white.
Inserting the Card
1. Make sure the NX400 Series is turned on.
2. Insert your card into the correct slot as shown:
Insert just one card at a time (it won’t go in all the way)
Left slot
Right slot
Memory card
access light
The memory card access light flashes and stays lit. Now you can:
■View your photos on the LCD display screen and print them (page 16)
■Print an index sheet so you can select which photos to print (see page 18)
Inserting the Card 15
When you want to remove the card, make sure the memory card access light is not
flashing, then pull the card straight out of its slot.
Caution:
Do not remove the card or turn off the NX400 Series while the memory card access
light is flashing; you may lose data on the card.
Selecting Individual Photos for Printing
You can select individual photos for printing as you view them on the LCD
display screen.
1. Press the
2. Press
Memory Card button. You see this screen:
OK to select View and Print Photos.
3. Press l or r to move through your photos and
display one that you want to print.
4. Press the
+ or – button to select the number of
copies you want of that photo.
5. If you want to crop your photo and enlarge the resulting image area to fit onto
your paper, press
■To resize the image area, press + or –.
■To move the image area, use the arrow buttons.
■To check the zoomed image, press OK.
■To rotate the image area, press Menu.
After you finish cropping your photo, press
Display/Crop.
OK.
6. Repeat steps 3 through 5 to select more photos, if you want.
7. To change any of the print settings displayed on the screen, press
select your settings (see page 20). When you’re done, press
8. Press x
Start to print. To cancel printing, press y Stop/Clear Settings.
Menu and
OK.
Note:
You can change the way your photos appear on the LCD display screen. Press Setup,
select Maintenance, select Display Format, then select 1-up With Info, 1-up without Info, or View Thumbnail Images.
16 Printing From a Memory Card
Selecting All Photos for Printing
You can quickly select all of the photos on your memory card for printing.
1. Press l or r to select
OK.
Print All Photos, then press
2. To print one copy of all the photos on 4 × 6-inch
Epson photo paper (various types available), press
x
Start and go to step 5.
To select multiple copies with different print
settings, press
3. To print more than 1 copy, press + or
OK and continue with step 3.
– to select the
number.
4. To change any of the other print settings, press
Menu (see page 20). When you’re done, press OK.
5. When you’re ready to print, press x
If you need to cancel printing, press y
Settings
.
Start.
Stop/Clear
Selecting All Photos for Printing 17
Printing Photos From an Index Sheet
You can print an index sheet containing small versions of all the photos on your
memory card. Then you can select the photos you want by marking them on the
sheet and scanning the sheet. The NX400 Series automatically prints them.
Printing an Index Sheet
1. Load several sheets of plain letter- or A4-size paper (see page 5).
2. Insert a memory card in a memory card slot
(see page 15).
3. Press the
Memory Card button to enter memory
card mode.
4. Press l or r to select
5. Press
OK, then select the index sheet options you
want and press
■To select the photos to include in the index
sheet, choose
Latest 30, Latest 60, or Latest 90 (beginning
Print Index Sheet.
OK again.
Select, then select All Photos,
with the last photo by file name).
■To print the date or file name of each photo on
the index sheet, select
Date or File Name.
6. Press x
Start to print the index sheet. The most recent photos are printed on
the first index sheet. If you need to cancel printing, press y
Settings
.
Information and choose
Stop/Clear
Now you can select the photos you want to print (see the next section).
18 Printing From a Memory Card
Printing Photos From The Index Sheet
Once you have printed an index sheet (see page 18), you can mark the photos you
want to print right on the sheet, scan the sheet, and print the photos
automatically.
1. Use a dark pen or pencil to fill in the circles on the sheet.
Correct:
Incorrect:
■Select the paper type and size you want to use.
■Select Borderless or With Border layout.
■If you want to print the date the photo was taken on each photo, fill in
Print date on photos circle.
the
■Fill in one circle beneath each photo you want to print. The numbers
indicate how many copies you want of that photo. If you want to print
one copy of all the photos on the index sheet, fill in the
top.
All circle at the
2. Open the document cover. Then place the index sheet face-down on the glass,
in the lower right corner so that the top of the sheet is aligned against the right
edge of the glass. Close the document cover.
Printing Photos From an Index Sheet 19
3. Load the type of paper on which you want to print your photos, either plain
or photo paper.
4. Make sure your memory card is still inserted and the LCD display screen
shows
Print Photos from Index Sheet highlighted.
5. Press
OK, then press x Start to start scanning and printing. Wait until
printing finishes before printing from any additional index sheets.
If you need to cancel printing, press y
Stop/Clear Settings.
Memory Card Print Settings
Press the Menu button to change settings. When you’re done, press OK.
■To change the paper type, select Paper Type and choose the type of paper
you loaded (see page 13).
■To change the paper size, select Paper Size and choose the size of paper you
loaded.
Note:
Paper Size options depend on the Paper Type you choose.
■To change the layout, select Layout and choose With Border to leave a small
margin around the image or select
way to the edge of the paper (slight cropping may occur).
■To change the print quality, select Quality and choose Standard, Best, or
Draft.
Borderless to expand the image all the
Note:
For photos, the default setting for Quality is Standard. You can change this
setting only when you print on plain paper.
■To print the date on your photos and select the format for it, select Date and
choose the format you want.
■To improve print quality, select Bidirectional and choose Off (choose On for
faster print speed).
■To adjust the amount of image expansion when printing borderless photos,
select
Expansion and choose Standard, Min., or Mid.
Note:
You may see white borders on your printed photo if you use the Min setting.
20 Printing From a Memory Card
Printing From Your Computer
This section describes the basic steps for printing a photo or document stored on
your Windows or Macintosh computer. For detailed instructions on printing, see
the on-screen User’s Guide.
Before you start, make sure you’ve installed your printer software and connected
the NX400 Series to your computer as described on the Start Here sheet.
Tip:
It’s a good idea to check for updates to your NX400 Series software (see page 36 for
instructions).
Printing in Windows
1. Load paper (see page 5).
2. Open a photo or document in a Windows program.
3. Open the File menu and select
4. Make sure
Preferences or Properties button.
EPSON Stylus NX400 Series is selected, then click the
Print. You see a window like this one:
Select EPSON Stylus
NX400 Series
Click here to open
your printer software
Printing From Your Computer 21
(If you see a Setup, Printer, or Options button, click it. Then click
Preferences or Properties on the next screen.)
5. On the Main tab, select the basic print settings. Make sure you choose the
correct paper
Type setting for the paper you are using (see page 27 for
details).
Select the type of document you’re printing
(choose Photo or Best Photo for pictures)
Select your
paper Type
Select your
paper Size
Select your
document
Orientation
Note:
For quick access to the most common settings, click the Shortcuts tab and select
one of the presets. You can create your own presets by clicking the Save Settings
button on the Advanced tab.
6. If you want to reduce or enlarge your printout, or print double-sided, click the
Page Layout tab and select settings as necessary.
7. For more printing options, click the
Note:
For more information about print settings, click Help or see your on-screen User’s
Guide.
Advanced tab.
8. Click OK to save your settings.
22 Printing From Your Computer
9. Click
OK or Print to start printing. This window appears and shows the
progress of your print job.
Check ink
cartridge status
Printing With a Macintosh
See the section below for your Mac OS® operating system.
Mac OS X 10.5
1. Open a photo or document in an application.
2. Open the File menu and select
3. Select
EPSON Stylus NX400 Series as the Printer setting.
Print.
Select EPSON Stylus NX400
Cancel
printing
Click to expand
4. Click the arrow to expand the Print window, if necessary.
Printing With a Macintosh 23
5. Select the basic copy and page settings. For borderless photos, choose a Paper
Size
setting with a Sheet Feeder - Borderless option.
Note:
If the setting you want isn’t shown (for example, Scale), check for it in your
application before printing. Or check for it in the settings for your application at the
bottom of this window.
Copy and
page settings
Application
settings
6. Choose Print Settings from the pop-up menu, and select the following print
settings:
24 Printing From Your Computer
Choose Print Settings
Select your Media Type
(see page 27)
Select Color or Black Ink Only output
Select higher quality or
faster printing (if available)
7. Choose any other printing options you may need from the pop-up menu. See
the on-screen User’s Guide for details.
8. Click
Print.
9. To monitor your print job, click the printer icon in the dock.
Cancel
printing
Pause or
resume
printing
Select the
print job
Mac OS X 10.3 to 10.4
1. Open a photo or document in an application.
2. Open the File menu and select
Page Setup. Select the following settings:
For borderless printing, choose a
Paper Size list for your paper size (
3. Click
OK to close the Page Setup window.
Select Stylus NX400
Select your Paper Size
Select your document or
image orientation
Sheet Feeder - Borderless option in the
US Letter, 8 × 10 in, 5 × 7 in, or 4 × 6 in).
Printing With a Macintosh 25
4. Select Print from the File menu. Select Stylus NX400, choose Print Settings
from the pop-up menu, and select the following settings as necessary:
Select your Media Type
(see page 27)
Select Color or Black ink
Select higher quality
or faster printing
(if available)
Select
Automatic mode
Note:
In certain programs, you may need to select Advanced before you can select Print
Settings. For more information about printer settings, click the
? button.
5. Choose any other printing options you may need from the pop-up menu. See
your on-screen User’s Guide for details.
6. Click the
Note:
For more information on advanced settings click ?.
Advanced button to change additional settings.
7. Click Print.
26 Printing From Your Computer
8. To monitor the progress of your print job, click the printer icon in the
dock (or click the Print Center icon and double-click
Stylus NX400 on
the next screen).
Pause or resume printing
Cancel
printing
Select the
print job
Selecting the Correct Paper Type
Select the correct Type (see page 22) or Media Type (see page 26) setting in your
printer software. This tells the NX400 Series what kind of paper you’re using, so
the ink coverage can be adjusted accordingly.
For this paperSelect this setting
Plain paper
Epson Bright White Paper
Epson Presentation Paper Matte
Epson Ultra Premium Photo Paper GlossyUltra Premium Photo Paper Glossy
Epson Premium Photo Paper GlossyPremium Photo Paper Glossy
Epson Photo Paper GlossyPhoto Paper Glossy
Epson Premium Photo Paper Semi-glossPremium Photo Paper Semi-Gloss
Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte
Double-sided
Epson Photo Quality Self-adhesive Sheets
Epson Iron-on Cool Peel Transfer Paper
EnvelopesEnvelope
Plain Paper/Bright White Paper
Premium Presentation Paper Matte
Selecting the Correct Paper Type 27
Scanning a Document or Photo
You can use your Epson Stylus NX400 Series all-in-one to scan a photo or
document and save it on your computer or other device.
You can even restore and correct photographs as you scan (see page 29).
The Epson Scan software provides three scanning modes:
■Full Auto Mode scans quickly and easily using automatic settings.
■Home Mode previews your image and provides preset options for scanning.
■Professional Mode previews your image and provides a full array of tools.
Note:
For detailed scanning instructions, see the on-screen User’s Guide.
Basic Scanning
You can scan from any TWAIN-compliant application—such as ArcSoft Print
Creations
™
—using Epson Scan. Or you can start Epson Scan directly from your
computer and save your image to a file.
1. Open the document cover and place your original face-down on the glass, in
the front right corner, as shown on page 9.
2. Close the cover gently so you don’t move the original.
3. Do one of the following to start Epson Scan:
■Windows:
Double-click the
■Macintosh:
Double-click
■If you are scanning from an application, start your application. Then
open the File menu, choose
NX400
.
EPSON Scan icon on your desktop.
EPSON Scan in the Applications folder.
Import or Acquire, and select EPSON
28 Scanning a Document or Photo
You see the Epson Scan standby window:
4. If the Mode setting in the upper right corner
is set to
Full Auto Mode, click the Scan
button.
If you are in Home or Professional Mode,
you see a different Epson Scan settings
window. (You can change the mode using the
Mode selector in the upper right corner.)
5. If you want to restore faded color in a photo
or make other corrections, click
Customize.
Then follow the instructions below.
6. Click
OK. The image is scanned and you see
its icon in Windows Explorer or Macintosh Finder.
Restoring and Correcting Photos
You can automatically transform a faded, dusty, or badly exposed color photo into
one with true-to-life color and sharpness as you scan. Use the
Dust Removal options in Epson Scan’s Full Auto Mode. In Home and
and
Professional Mode, you can also select
Backlight Correction to remove shadows
from images with too much background light.
Full Auto Mode
Click the Customize button,
click Dust Removal and/or
Color Restoration, click
OK, and click Scan.
Color Restoration
Automatically orients
your photos based
on detected faces,
the sky, etc. If your
photo is not oriented
correctly, turn off
Auto Photo
Orientation and try
again.
Note:
For more information, see the on-screen User’s Guide. You can also click Help on the
Epson Scan screen for information about all the available settings.
Restoring and Correcting Photos 29
Maintaining Your All-in-One
Follow the instructions in this chapter for checking and cleaning the print head
nozzles and replacing ink cartridges. To align the print head, if necessary, see your
on-screen User’s Guide.
Caution:
To keep your NX400 Series looking like new, don’t place anything on top of the cover or
use it as a writing surface. If you need to clean the cover, use only a soft, non-abrasive
microfiber-type cloth.
Checking the Print Head Nozzles
If your printouts are faint or have gaps in them, some of the nozzles in the print
head may be clogged or ink may be running low in one or more of the ink
cartridges. Follow the steps below to check the print head nozzles.
1. Load letter-size paper in the sheet feeder (see
page 5).
2. Press
3. Press l or r to select
4. Select
5. Press x
Setup.
Maintenance, then press
OK.
Nozzle Check and press OK.
Start.
6. Check the nozzle check pattern that prints to see if there are gaps in the lines.
Nozzles are clean
7. If there are no gaps, press
OK.
If there are gaps or the pattern is faint, press x
Nozzles need cleaning
Start to clean the print head
(see page 31).
30 Maintaining Your All-in-One
Cleaning the Print Head
If print quality has declined and the nozzle check pattern indicates clogged
nozzles, you can clean the print head. Print head cleaning uses ink, so clean it only
if necessary.
Note:
You cannot clean the print head if an ink cartridge is expended or low. You must replace
the cartridge first (see page 33).
1. Load letter-size paper in the sheet feeder
(see page 5).
2. Press
3. Press l or r to select
4. Press d to select
5. Press x
Setup.
Maintenance and press OK.
Head Cleaning and press OK.
Start.
Cleaning takes approximately one minute. When it’s finished, you see a
message on the display screen.
Caution:
Never turn off the NX400 Series during head cleaning or you may damage it.
6. Press x Start to run a nozzle check (as described on page 30) to verify that
the print head is clean.
7. If there are still gaps or lines, or the test patterns are faint, run another
cleaning cycle and check the nozzles again.
Note:
If you don’t see any improvement after cleaning the print head four times, turn off your
NX400 Series and wait at least six hours to let any dried ink soften. Then try cleaning
the print head again. If quality does not improve, one of the ink cartridges may need to
be replaced. If that doesn’t help, contact Epson as described on page 40.
If you do not use your NX400 Series often, it is a good idea to print a few pages at least
once a month to maintain good print quality.
Cleaning the Print Head 31
Checking Ink Levels
You can check ink levels any time using the LCD display screen.
Note:
You cannot print or copy when an ink cartridge is expended even if the other cartridges
are not expended. Replace any expended cartridges before printing or copying.
1. Press Setup.
2. Press l or r to select
Ink Levels and press OK.
A cartridge marked with an ! is getting low on ink.
See page 33 to replace the cartridge.
3. Press
Back as necessary to return to the main
screen.
A window may also appear on your computer screen when you try to print when
ink is low. This window can optionally display ink offers and other updates
retrieved from an Epson website. On a Windows computer that is connected to
the Internet, you may see a screen asking if you want to receive these Epson offers
the first time you try to print when ink is low. Click
Note:
To disable checking for ink offers or updates from Epson, see the instructions in your
on-screen User’s Guide.
Accept or Decline.
Purchasing Epson Ink Cartridges
You can purchase genuine Epson ink and paper from Epson Supplies Central at
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Use the following list when you order or purchase new ink cartridges:
Ink colorHigh CapacityStandard CapacityModerate Use
Black68 6988
Cyan—6988
Magenta—6988
Yellow—6988
32 Maintaining Your All-in-One
Note:
We recommend that you use genuine Epson cartridges and do not refill them. The use
of other products may affect your print quality and could result in printer damage.
Yields vary considerably based on images printed, print settings, paper type, frequency
of use, and temperature. For print quality, a small amount of ink remains in the cartridge
after the “replace cartridge” indicator comes on.
For best printing results, use up a cartridge within six months of opening the package.
Store ink cartridges in a cool, dark place. If cartridges have been exposed to cold
temperatures, allow them to warm up to room temperature for at least 3 hours before
using them.
Replacing Ink Cartridges
Make sure you have a new ink cartridge before you begin. You must install new
cartridges immediately after removing the old ones.
Caution:
Do not open ink cartridge packages until you are ready to install the ink. Cartridges are
vacuum packed to maintain reliability.
Note:
Leave the expended cartridge installed until you have obtained a replacement, or the ink
remaining in the print head nozzles may dry out.
1. Turn on the NX400 Series.
2. If an ink cartridge is low or expended, you see a
message on the NX400 Series display screen. Note
which cartridges need to be replaced and press
OK.
If a cartridge is expended, you must replace it to be
able to print. If a cartridge is low, you can continue
printing until a cartridge needs replacement.
If you’re replacing a cartridge before you see a
message on the NX400 Series display screen, press
Maintenance, and press OK. Then select Change Ink Cartridge and
press
OK.
Setup, select
Replacing Ink Cartridges 33
3. Open the scanner, and open the cartridge cover.
4. Squeeze the tab on the cartridge and lift it up. Dispose of it
carefully. Do not take the used cartridge apart or try to refill
it.
Warning:
If ink gets on your hands, wash them thoroughly with soap and
water. If ink gets into your eyes, flush them immediately with
water. Keep ink cartridges out of the reach of children.
5. Before you open the new cartridge package, shake it four or
five times. Then remove it from the package.
Caution:
Do not touch the green chip on the front of the cartridge. This can damage the ink
cartridge.
6. Remove the yellow tape from the bottom of
the ink cartridge.
Caution:
Do not remove any other labels or seals, or ink
may leak.
34 Maintaining Your All-in-One
7. Insert the new ink cartridge into the holder and push it down until it clicks
into place.
8. Once you replace all the cartridges that need replacing, close the cartridge
cover and push it down until it clicks into place.
9. Close the scanner.
10. Press
OK to begin charging the ink. This takes
about 2.5 minutes. When you see a completion
message on the display screen, ink charging is
finished.
Caution:
Never turn off the NX400 Series while ink is
charging or you’ll waste ink. If you see an ink
replacement message on the display screen, press
OK and press down all the cartridges securely.
Note:
If you replaced a cartridge while copying a document or photo, cancel printing and
make sure your original is still placed correctly on the document table. Then copy
your original again.
If you remove a low or expended ink cartridge, you cannot reinstall and use the
cartridge.
Replacing Ink Cartridges 35
Solving Problems
If you have a problem with your NX400 Series, check the messages on the display
screen to diagnose the cause.
You can also check “Problems and Solutions” on page 38 for basic
troubleshooting suggestions, or double-click the User’s Guide icon on your
computer desktop for more detailed help.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for
free updates to your NX400 Series software. Open your on-screen
User’s Guide and select
Epson’s support website at epson.com/support (U.S.) or
epson.ca (Canada).
Download the Latest Software or visit
With Windows, you can select
printer settings window. You can also click
Programs
Update
36 Solving Problems
, select EPSON, and click Epson Stylus NX400 Series Driver
.
Driver Update on the Maintenance tab in the
Start or , select Programs or All
Error Indicators
Follow the instructions on the display screen to solve most common problems.
If you see one of the error messages below, follow the steps here to proceed.
LCD display screen
messageProblem and solution
Press the OK button to
replace the cartridges.
A printer error has
occurred. Turn off the
printer and turn it on
again. Please see your
documentation.
A scanner error has
occurred. See your
documentation.
Waste ink pad in the
printer is saturated.
Cannot recognize the
memory card or disk.
Replace the expended ink cartridges (see page 33.)
Turn the NX400 Series off, make sure no paper is
jammed inside (see page 38), and turn it back on. If the
error is not resolved, contact Epson for help (see
page 40).
Turn the NX400 Series off and then back on. If the error is
not resolved, contact Epson for help (see page 40).
Parts inside the NX400 Series are at the end of their
service life. Contact Epson for help (see page 40).
The memory card is not inserted correctly or there is a
problem with the card. Remove it and check the card.
Make sure the card is compatible with your NX400 Series
(see page 14).
Error Indicators 37
Problems and Solutions
Check the solutions below if you’re having trouble using your NX400 Series.
Printing and Copying Problems
■Make sure your original is positioned in the front right corner of the glass. If
the edges are cropped, move your original away from the edges slightly.
■Make sure your paper is loaded short edge first and is positioned against the
right side with the edge guide against its left side. Don’t load paper above the
arrow mark inside the edge guide.
■Make sure the paper size settings are correct for the paper you loaded.
Paper Feeding Problems
■If paper doesn’t feed, remove it from the sheet feeder. Flip through the stack to
separate the sheets a little. Then reload the paper against the right side, and
slide the left edge guide against the paper (but not too tightly).
■Do not load too many sheets at once. Load up to 20 sheets of photo paper, 80
of matte, or 120 sheets of plain paper. Load other special papers one sheet at a
time.
■Do not load paper with holes punched in it.
■If paper is jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. Follow the instructions on the LCD display screen.
3. If paper is stuck inside, turn off the NX400 Series.
4. Open the scanner, remove the jammed paper and torn pieces, close the
scanner, and turn the NX400 Series back on.
38 Solving Problems
Print Quality Problems
If you have any problems with the copy or print quality, try these solutions:
■Make sure the document is placed flat against the document table glass and
the NX400 Series is not tilted or placed on an uneven surface.
■Load the paper printable side up (usually the whiter, brighter, or glossy side).
■Make sure your paper isn’t damp or curled.
■Use a support sheet with special paper or load your paper one sheet at a time.
Remove sheets from the output tray so not too many collect at a time.
■Make sure the type of paper you loaded matches the paper size and paper type
settings on the control panel or in your printer software (see page 27).
■For the best print quality, use Epson special paper (see page 7) and genuine
Epson ink cartridges (see page 32).
■If you notice light or dark bands across your printouts or they are too faint,
you may need to clean the print head (see page 31). This unclogs the nozzles
so they can deliver ink properly. Run a nozzle check as described on page 30
to see if the print head needs cleaning.
■Clean the print head as described on page 31.
■If you notice jagged vertical lines, you may need to align the print head. See
your User’s Guide for instructions.
■The ink cartridges may be low on ink. Check your cartridge status (see
page 32) and replace cartridges, if necessary (see page 33).
■If a dotted line appears in the image, clean the document table glass with a
soft, dry, lint-free cloth (paper towels are not recommended and may
permanently scratch the surface), or use a small amount of glass cleaner on a
soft cloth, if necessary. Do not spray glass cleaner directly on the glass.
Problems and Solutions 39
Where To Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support and select your product for
solutions to common problems. You can download drivers and documentation,
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (Epson Stylus NX400 Series)
■Product serial number (located on the label in back)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer configuration
■Description of the problem
Then call:
■U.S.: (562) 276-4382,6 AM to 6 PM, Pacific Time, Monday through Friday.
■Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through
Friday.
Days and hours of support are subject to change without notice. Toll or long
distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at Epson Supplies Central at
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Other Software Technical Support
ArcSoft Print Creations
Phone: (510) 440-9901 (phone support available for purchase only)
Website: www.arcsoft.com
40 Solving Problems
Notices
Important Safety Instructions
Before using your Epson Stylus NX400 Series all-in-one, read and follow these safety
instructions:
■Be sure to follow all warnings and instructions marked on the NX400 Series.
■Use only the type of power source indicated on the NX400 Series label.
■Use only the power cord that comes with the NX400 Series. Use of another cord may
cause fires or shock. Do not use the cord with any other equipment.
■Place the NX400 Series near a wall outlet where the plug can be easily unplugged.
■Do not let the power cord become damaged or frayed.
■If you use an extension cord with the NX400 Series, make sure the total ampere
rating of the devices plugged into the extension cord does not exceed the cord’s
ampere rating. Also, make sure the total ampere rating of all devices plugged into the
wall outlet does not exceed the wall outlet’s ampere rating.
■Avoid locations that are subject to rapid changes in heat or humidity, shocks or
vibrations, or dust.
■Leave enough room around the NX400 Series for sufficient ventilation. Do not block
or cover openings in the NX400 Series case or insert objects through the slots.
■Do not place the NX400 Series near a radiator or heating vent or in direct sunlight.
■Place the NX400 Series on a flat, stable surface that extends beyond its base in all
directions. It will not operate properly if it is tilted or at an angle.
■Make sure the back of the NX400 Series is at least 4 inches (10 cm) away from the
wall.
■Do not open the scanner section while the NX400 Series is copying, printing, or
scanning.
■Do not spill liquid on the NX400 Series.
■Except as specifically explained in your documentation, do not attempt to service the
NX400 Series yourself.
Notices 41
■Unplug the NX400 Series and refer servicing to qualified service personnel under the
following conditions: if the power cord or plug is damaged; if liquid has entered the
product; if the product has been dropped or the case damaged; if the product does not
operate normally or exhibits a distinct change in performance. Adjust only those
controls that are covered by the operating instructions.
■When storing or transporting the NX400 Series, do not tilt it, stand it on its side, or
turn it upside down; otherwise ink may leak from the cartridges.
■Do not use aerosol products that contain flammable gases inside or around the
NX400 Series. Doing so may cause fire.
Ink Cartridge Safety Instructions
■Keep ink cartridges out of the reach of children and do not drink the ink.
■Be careful when you handle used ink cartridges; there may be ink remaining around
the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets
in your eyes, flush them immediately with water. If discomfort or vision problems
remain after a thorough flushing, see a doctor immediately.
■Do not shake ink cartridges after opening their packages; this can cause leakage.
■Do not put your hand inside the NX400 Series or touch any cartridges during
printing.
■Install a new ink cartridge immediately after removing an expended one. Leaving
cartridges uninstalled can dry out the print head and may prevent the NX400 Series
from printing.
■If you remove an ink cartridge for later use, protect the ink supply area from dirt and
dust and store it in the same environment as the NX400 Series. Note that there is a
valve in the ink supply port, making covers or plugs unnecessary, but care is needed to
prevent the ink from staining items that the cartridge touches. Do not touch the ink
cartridge ink supply port or surrounding area.
LCD Display Screen Safety
■Use only a dry, soft cloth to clean the LCD display screen. Do not use liquid or
chemical cleansers.
■If the LCD display screen is damaged, contact Epson. If the liquid crystal solution
gets on your hands, wash them thoroughly with soap and water. If the liquid crystal
solution gets into your eyes, flush them immediately with water. If discomfort or
vision problems remain after a thorough flushing, see a doctor immediately.
42 Notices
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio or
television reception. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
■Reorient or relocate the receiving antenna.
■Increase the separation between the equipment and receiver.
■Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
■Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will
invalidate the FCC Certification of this device and may cause interference levels which
exceed the limits established by the FCC for this equipment. It is the responsibility of the
user to obtain and use a shielded equipment interface cable with this device. If this
equipment has more than one interface connector, do not leave cables connected to
unused interfaces. Changes or modifications not expressly approved by the manufacturer
could void the user’s authority to operate the equipment.
For Canadian Users
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Notices 43
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals;
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We:Epson America, Inc.
Located at:MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR
Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is
identical to the representative unit tested and found to be compliant with the standards.
Records maintained continue to reflect the equipment being produced can be expected to
be within the variation accepted, due to quantity production and testing on a statistical
basis as required by 47CFR §2.909. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Trade Name:Epson
Type of Product: Multifunction printer
Model:C351C
44 Notices
Epson America, Inc. Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser
that the Epson printer covered by this limited warranty statement, if purchased and
operated only in the United States or Canada, will be free from defects in workmanship
and materials for a period of one (1) year from the date of original purchase. For warranty
service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective
during the warranty period, please call the Epson Connection
or (905) 709-3839 (Canada) for warranty repair instructions and return authorization. An
Epson service technician will provide telephone diagnostic service to determine whether
the printer requires service. If service is needed, Epson will, at its option, exchange or
repair the printer without charge for parts or labor. If Epson authorizes an exchange for the
defective unit, Epson will ship a replacement printer to you, freight prepaid, so long as you
use an address in Canada or the U.S. (excluding Puerto Rico and U.S. Possessions).
Shipments to other locations will be made freight collect. You are responsible for securely
packaging the defective unit and returning it to Epson within five (5) working days of
receipt of the replacement. Epson requires a debit or a credit card number to secure the
cost of the replacement printer in the event that you fail to return the defective one. If
Epson authorizes repair instead of exchange, Epson will direct you to send your printer to
Epson or its authorized service center, where the printer will be repaired and sent back to
you. You are responsible for packing the printer and for all costs to and from the Epson
authorized service center. When warranty service involves the exchange of the printer or a
part, the item replaced becomes Epson property. The replacement printer or part may be
new or refurbished to the Epson standard of quality, and, at Epson’s option, may be
another model of like kind and quality. Exchange products and parts assume the
remaining warranty period of your original product covered by this limited warranty.
What This Warranty Does Not Cover: This warranty covers only normal use in the
United States and Canada. Using this product for continuous production or similar high
duty purposes is not considered normal use; damage, maintenance or service from such use
will not be covered under this warranty. This warranty is not transferable. This warranty
does not cover any color change or fading of prints or reimbursement of materials or
services required for reprinting. This warranty does not cover damage to the Epson
product caused by parts or supplies not manufactured, distributed or certified by Epson.
This warranty does not cover ribbons, ink cartridges or third party parts, components, or
peripheral devices added to the Epson product after its shipment from Epson, e.g., dealer
or user-added boards or components. Epson is not responsible for warranty service should
the Epson label or logo or the rating label or serial number be removed or should the
product fail to be properly maintained or fail to function properly as a result of misuse,
abuse, improper installation, neglect, improper shipping, damage caused by disasters such
as fire, flood, and lightning, improper electrical current, software problems, interaction
SM
at (562) 276-4382 (U.S.)
Notices 45
with non-Epson products, or service other than by an Epson Authorized Servicer. If a
claimed defect cannot be identified or reproduced, you will be held responsible for the
costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN
LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME
LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE
LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS
STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY
OTHER PERSON OR FIRM ARE VOID. IN NO EVENT SHALL EPSON OR ITS
AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY
TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH OF
WARRANTY OR ANY OTHER LEGAL THEORY. IN NO EVENT SHALL EPSON
OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF
THE ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, and
some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitations and exclusions may not apply to you. This warranty
gives you specific legal rights and you may have other rights which vary from jurisdiction
to jurisdiction.
To find the Epson Authorized Reseller nearest you, visit our website at:
http://www.epson.com.
To find the Epson Customer Care Center nearest you, visit:
http://www.epson.com/support.
You can also write to:
Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012
46 Notices
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without the prior written permission of Seiko Epson Corporation. The information
contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other equipment.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or
third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result
of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to
this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s
operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or
Epson Approved Products by Seiko Epson Corporation.
Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries’ laws permit limited copying or reuse of copyrighted material
in certain circumstances, those circumstances may not be as broad as some people assume. Contact
your legal advisor for any questions regarding copyright law.
Trademarks
Epson and Epson Stylus are registered trademarks, Supplies Central is a service mark, and Epson
Exceed Your Vision is a trademark of Seiko Epson Corporation.
Epson Supplies Central and Epson Connection are service marks of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.