Epson ES-50 Service Manual

User's Guide

NPD5987-01 EN

User's Guide

Copyright

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein. information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.

Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

e

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

contents of this manual and the

e

specications

of this product are subject to change without notice.

User's Guide

Trademarks

❏ EPSON® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a

trademark of the Seiko Epson Corporation.

❏

Microso, Corporation in the United States and/or other countries.

❏ Apple, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.

❏ Adobe, Adobe Reader, and Acrobat are registered trademarks of Adobe Systems Incorporated.

❏ Intel

❏ General Notice: Other product names used herein are for identication purposes only and may be trademarks

of their respective owners. Epson disclaims any and all rights in those marks.

Windows, and Windows Vista are either registered trademarks or trademarks of

is a registered trademark of Intel Corporation.

Microso

User's Guide

Contents

Trademarks

About This Manual

Introduction to the Manuals...................6

Marks and Symbols.........................6

Descriptions Used in this Manual...............6

Operating System References..................7

Important Instructions

Safety Instructions..........................8

Restrictions on Copying......................8

Scanner Basics

Part Names and Functions...................10

Buttons and Lights on the Control Panel.........10

Buttons and Lights.......................10

Information on Applications..................11

Epson ScanSmart........................11

EPSON Soware Updater..................11

Option Items and Consumables Information. . . . . . 11

Carrier Sheet Codes......................11

Maintenance Sheet Codes..................12

Specications

of Originals and

Placing Originals

Specications

General Specications for Originals being

Scanned.............................. 13

Types of Originals that Require Attention. . . . . . 15

Types of Originals that Must Not be Scanned. . . .15

Placing the Original........................16

Placing Standard Size Originals..............16

Placing Long Paper...................... 17

Placing Receipts.........................18

Placing Envelopes....................... 19

Placing Plastic Cards.....................20

Placing Irregular Shaped Originals...........22

of Originals...................13

Basic Scanning

Scanning Using a Scanner Button..............24

Scanning and Saving Documents..............24

Advanced Scanning

Scanning Dierent Sizes or Types of Originals One by One Continuously (Automatic Feeding

Mode)..................................29

Saving as Editable Files (Microso® Oce). . . . . . . 31

Sending to a Cloud Service...................33

Maintenance

Cleaning Outside the Scanner.................38

Cleaning Inside the Scanner..................38

Scanner Adjustment Using the Calibration Sheet. . . 39

Energy Saving............................40

Carrying the scanner.......................41

Updating Applications and Firmware...........42

Solving Problems

Scanner Problems......................... 43

Scanner Lights Indicate an Error.............43

e Scanner Does Not Turn On.............43

Problems Starting Scanning..................43

Cannot Start Epson ScanSmart..............43

Removing Jammed Originals from the Scanner. . . . 44

e Originals Get Dirty.....................45

Scanning Takes a Long Time..................45

Scanned Image Problems....................45

Streaks Appear in the Scanned Image. . . . . . . . . 45

Oset Appears in the Background of Images....45

Scanned Image or Text is Blurred............46

Moiré Patterns (Web-Like Shadows) Appear. . . . 47

e Edge of the Original is Not Scanned when Automatically Detecting the Size of the

Original...............................47

Character is not Recognized Correctly........ 48

Expanding or Contracting the Scanned Image. . . 48 e Scanned Image of the Plastic Card is

Enlarged..............................49

Cannot Solve Problems in the Scanned Image. . . 49

Uninstalling and Installing Applications. . . . . . . . . 50

Uninstalling Your Applications..............50

Installing Your Applications................51

User's Guide

Contents

Te ch n ic al

General Scanner Specications................52

Dimensional

Electrical Specications.....................53

Scanner Electrical Specications.............53

Environmental Specications.................53

System Requirements.......................53

Specications

Specications

...................53

Standards and Approvals

Standards and Approvals for U.S. Model.........55

Standards and Approvals for European Model. . . . . 55

Standards and Approvals for Australian Models. . . . 55

Where to Get Help

Technical Support Web Site.................. 56

Contacting Epson Support...................56

Before Contacting Epson..................56

Help for Users in Europe.................. 56

Help for Users in Taiwan.................. 57

Help for Users in Australia.................57

Help for Users in Singapore................ 58

Help for Users in ailand.................58

Help for Users in Vietnam..................58

Help for Users in Indonesia................ 59

Help for Users in Hong Kong...............60

Help for Users in Malaysia................. 61

Help for Users in India....................61

Help for Users in the Philippines.............62

User's Guide

About This Manual

Introduction to the Manuals

e latest versions of the following manuals are available from the Epson support website.

http://www.epson.eu/Support (Europe)

http://support.epson.net/ (outside Europe)

❏ Setup Guide (paper manual)

Provides you with information on setting up the product and installing the application.

❏ User's Guide (digital manual)

Provides instructions on using the product, maintenance, and solving problems.

As well as the manuals above, see the help included in the various Epson applications.

Marks and Symbols

Caution:

Instructions that must be followed carefully to avoid bodily injury.

Important:

Instructions that must be observed to avoid damage to your equipment.

Note:

Provides complementary and reference information.

Related Information

& Links to related sections.

Descriptions Used in this Manual

❏ Screenshots for the applications are from Windows 10 or Mac OS X v10.13.x. e content displayed on the

screens varies depending on the model and situation.

❏ Illustrations used in this manual are for reference only. Although they may

product, the operating methods are the same.

slightly from the actual

dier

User's Guide

About This Manual

Operating System References

Windows

In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", and "Windows XP" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.

❏ Microso

❏

Microso

❏ Microso

Mac OS

In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.

Wi n d o w s® 10 operating system

Wi n d o w s® 8.1 operating system

Wi n d o w s® 8 operating system

Wi n d o w s® 7 operating system

Wi n d o w s Vis ta® operating system

Wi n d o w s® XP operating system Service Pack 3

Wi n d o w s® XP Professional x64 Edition operating system Service Pack 2

User's Guide

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this product. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the product.

❏ Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the

following Web site to learn the meaning of the symbols.

http://support.epson.net/symbols

❏ Place the product on a at, stable surface that extends beyond the base of the product in all directions. If you

place the product by the wall, leave more than 10 cm between the back of the product and the wall.

❏ Place the product close enough to the computer for the interface cable to reach it easily. Do not place or store

the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.

❏ Do not use with wet hands.

❏ e USB cable should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects

on top of the cord and do not allow the cord to be stepped on or run over. Be particularly careful to keep the cord straight at the end.

❏ Use only the USB cable supplied with your product. Using any other USB cable could cause re, electrical shock,

or injury.

❏ e USB cable is designed for use with the product with which it was included. Do not attempt to use it with

other electronic devices unless specied.

❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the

connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

❏ Never disassemble, modify, or attempt to repair the product, or product option by yourself except as specically

explained in the product’s guides.

❏ Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of

electrical shock hazards.

❏ Unplug the product and the USB cable, and refer servicing to

conditions: liquid has entered the product; the product has been dropped or the case has been damaged; the product does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating instructions.)

❏ If you are not going to use the product for a long period, be sure to unplug the USB cable from the computer.

qualied

service personnel under the following

Restrictions on Copying

Observe the following restrictions to ensure the responsible and legal use of your product.

Copying of the following items is prohibited by law:

❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal

securities

User's Guide

Important Instructions

❏ Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage

❏ Government-issued revenue stamps, and securities issued according to legal procedure

Exercise caution when copying the following items:

❏ Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession

tickets, etc.

❏ Passports, driver’s licenses, warrants of

Note:

Copying these items may also be prohibited by law.

road passes, food stamps, tickets, etc.

tness,

Responsible use of copyrighted materials:

Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

User's Guide

Scanner Basics

Part Names and Functions

Input slot Input the original.

Loophole Connect straps.

USB port USB bus power.

Connects a USB cable. To avoid causing any damage, do not add excessive force when connecting the USB cable to the USB port.

Buttons and Lights on the Control Panel

Buttons and Lights

Start and stop button ❏ Starts or cancels scanning.

❏ Press this when cleaning the inside of the scanner.

❏ Exits Automatic Feeding Mode.

Automatic Feeding Mode light

The scanner is in Automatic Feeding Mode. Scanning starts when an original is placed in the input tray.

User's Guide

Scanner Basics

Note:

To turn on the scanner, connect it to the computer with the USB cable.

– Ready light On (white) The scanner is ready to be used.

Flashing (white)

O The scanner cannot be used because the power is o.

On (Orange)

The scanner is scanning, waiting to scan, processing, or sleeping.

An error has occurred.

Information on Applications

is section introduces the application products available for your scanner. e latest application can be installed at the Epson Web site.

Epson ScanSmart

Epson ScanSmart is a document scanning application that allows you to easily scan and save the data in simple steps.

❏ You can scan and send information to a cloud service in three easy steps.

❏ You can automatically name the documents by using the scanned information.

ese features allow you to save time when organizing documents.

EPSON Software Updater

EPSON Soware Updater is an application that checks for new or updated applications on the internet and installs them.

You can also update the scanner’s digital manual.

Option Items and Consumables Information

Carrier Sheet Codes

Using a Carrier Sheet allows you to scan irregular shaped originals. You can scan originals larger than A4 size with a Carrier Sheet by folding it in half.

Part name

Carrier Sheet B12B819451

B12B819471 (India only)

Codes

User's Guide

Scanner Basics

* You can only use Carrier Sheet with a code.

Maintenance Sheet Codes

Contains a Cleaning Sheet (wet type) and Cleaning Sheet (dry type) for use when cleaning inside the scanner, and a Calibration Sheet to adjust the scanned image quality.

Part name Codes

Maintenance Sheet2 B12B819481

B12B819411 (India only)

* You can only use Maintenance Sheet with a code.

User's Guide

Specications of Originals and Placing Originals

Specications

is section explains the specications and conditions of originals that can be loaded in the scanner.

of Originals

General Specications for Originals being Scanned

Specications

ese are the specications for standard size originals that you can load into the scanner.

Size Measurement Thickness Paper Type

A4 210×297 mm

Letter 215.9×279.4 mm

Legal 215.9×355.6 mm

B5 182×257 mm

of Standard Size Originals

(8.3×11.7 in.)

(8.5×11 in.)

(8.5×14 in.)

35 to 270 g/m Plain paper

Fine paper

Recycled paper

(7.2×10.1 in.)

A5 148×210 mm

(5.8×8.3 in.)

B6 128×182 mm

(5.0×7.2 in.)

A6 105×148 mm

(4.1×5.8 in.)

A7 74×105 mm

(2.9×4.1 in.)

A8 52×74 mm

(2.1×2.9 in.)

Business Card 55×89 mm

(2.1×3.4 in.)

46 to 270 g/m

User's Guide

Specications of Originals and Placing Originals

Size Measurement Thickness Paper Type

Post Cards 100×148 mm

(3.9×5.8 in.)

35 to 270 g/m Plain paper

Note:

❏ All originals must be at at the leading edge.

❏ Make sure that curls on the leading edge of the originals are kept within the following range.

and B must be 2 mm or less when C is equal to or more than 30 mm.

Specications of Long Paper

ese are the specications for long paper that you can load into the scanner.

Fine paper

Recycled paper

Size Thickness Paper Type

Width: 50.8 to 216.0 mm

(2.0 to 8.5 in.)

Length: 50.8 to 1828.8 mm

(2.0 to 72.0 in.)

35 to 270 g/m Plain paper

Fine paper

Recycled paper

Specications for Receipts

ese are the specications for receipts that you can load into the scanner.

Size Thickness Paper Type

Maximum: 76.2×355.6 mm (3.0×14.0 in.)

Minimum: 76.2×76.2 mm (3.0×3.0 in.)

* Receipts need to be scanned using Automatic Feeding Mode. Only one receipt should be loaded at once and you need to

hold the receipt for a good quality scan.

Specications

of Envelopes

46 to 270 g/m Plain paper

Fine paper

Recycled paper

ese are the specications for envelopes that you can load into the scanner.

User's Guide

Specications of Originals and Placing Originals

Measurement Thickness

120×235 mm (4.72×9.25 in.) 0.38 mm (0.015 in.) or less

92×165 mm (3.62×6.50 in.)

Specications for Plastic Cards

ese are the specications for plastic cards that you can load into the scanner.

Size Card Type Thickness Loading Direction

ISO7810 ID-1 Type

54.0×85.6 mm

(2.1×3.3 in.)

Note:

ISO7810 ID-1 size laminated cards (the thickness should be 0.6 mm (0.02 in.) or less) may not be scanned successfully.

Specications

of Irregular Shaped Originals

With embossing 1.24 mm (0.05 in.) or less Horizontal (landscape)

Without embossing 1.0 mm (0.04 in.) or less

By using the Carrier Sheet, you can scan originals that are wrinkled, curled, very thin, or irregularly shaped.

Size Thickness

Up to A4 0.3 mm (0.012 in.) or less

(excluding the thickness of the Carrier Sheet)

Types of Originals that Require Attention

e following types of originals may not be successfully scanned.

❏ Originals with an uneven surface such as letter head paper

❏ Originals with crinkles or fold lines

❏ Curled originals

❏ Coated paper

❏ Originals with punch holes

❏ Originals with folded corners

Note:

❏ To scan delicate originals or originals that are easily crinkled, use the Carrier Sheet.

❏ Try to atten the curled originals before scanning.

Types of Originals that Must Not be Scanned

e following types of originals must not be scanned.

❏ Photos*

❏ Photo paper*

User's Guide

Specications of Originals and Placing Originals

❏ Original with labels or stickers*

❏ Originals with sticky notes attached*

❏ Ripped originals*

❏ Originals with carbon paper on the back*

❏ Perforated originals*

❏ Originals with staples or paper clips

❏ Booklets

❏ Non-paper original (such as clear les, fabric, and metal foil)

❏ Originals with glue attached

❏ Heavily wrinkled or curled originals

❏ Transparent originals such as OHP lm

❏ Originals with wet ink

Note:

❏ *You can only scan these originals by using the Carrier Sheet.

❏ Do not feed photos, valuable original artwork, or important documents that you do not want to damage or deface into

the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use the Carrier Sheet.

Placing the Original

Placing Standard Size Originals

Load the original into the le side of input slot facing up with the top edge facing into the scanner.

Slide the original into the input slot until it meets resistance.

Note:

We recommend loading originals (except plastic card) vertically into the scanner.

User's Guide

Specications of Originals and Placing Originals

Related Information

& “Basic Scanning” on page 24 & “Advanced Scanning” on page 29

Placing Long Paper

Load the original straight into the le side of the input slot, facing up with the top edge facing into the scanner.

Slide the original into the input slot until it meets resistance.

User's Guide

Specications of Originals and Placing Originals

Note:

❏ You can scan long paper up to 1,828.8 mm (72 inches) in length with a resolution of 300 dpi or less.

❏ You need to specify the paper size in Epson ScanSmart.

Click Settings tab > Scan Settings button to open the Epson Scan 2 window.

ere are three ways to specify the paper size. If the paper length is 863.6 mm (34 inches) or less, you can select Auto Detect (Long Paper) to detect the size automatically.

If the paper length is more than 863.6 mm (34 inches), you need to select Customize and enter the size of the paper.

You can either enter the width and height of the paper or use Detect paper length instead of entering the paper height.

❏ Support the long paper on the input side so that it does not drop out of the input slot, and on the output side so that the

ejected paper does not fall from the output slot.

Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Scanner

Related Information

& “Specications of Originals” on page 13 & “Basic Scanning” on page 24 & “Advanced Scanning” on page 29

Placing Receipts

Supporting it by hand, load the receipt straight into the into the scanner.

side of the input slot, facing up with the top edge facing

le

User's Guide

Specications of Originals and Placing Originals

Slide the receipt into the input slot until it meets resistance.

Note:

❏ Although there may be issues with the scanning quality, you can scan long receipts up to 1,828.8 mm (72 inches) in length

at a resolution of 300 dpi.

❏ You need to specify the paper size in Epson ScanSmart.

Click Settings tab > Scan Settings button to open the Epson Scan 2 window.

ere are three ways to specify the paper size. If the paper length is 863.6 mm (34 inches) or less, you can select Auto Detect (Long Paper) to detect the size automatically.

If the paper length is more than 863.6 mm (34 inches), you need to select Customize and enter the size of the paper.

You can either enter the width and height of the paper or use Detect paper length instead of entering the paper height.

Related Information

& “Scanning Dierent Sizes or Types of Originals One by One Continuously (Automatic Feeding Mode)” on

page 29

& “Specications of Originals” on page 13 & “Basic Scanning” on page 24 & “Advanced Scanning” on page 29

Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Scanner

Placing Envelopes

Load envelopes into the le side of the input slot facing up making sure that the opened edge (ap side) of the envelope is facing to the side. For envelopes with the opened edge envelope with the bottom edge (non ap side) facing into the scanner.

side) on the shorter side, you can load the

(ap

+ 43 hidden pages