Epson EPL-N2750 Quick Reference Guide

This Quick Reference contains information on clearing
paper jams, understanding printer error messages, and
changing the imaging cartridge.

As a convenient place to keep this guide, attach the
included storage box to the side of your printer as shown
below.

If the 10-Bin Multi-Purpose Unit is installed, attach the
guide storage box to the back of the printer as shown
below.

For more details on the items in this guide and about
your printer in general, see the Reference Guide or Online
Guide.

Preventing Paper Feed and Paper Jam Problems

To prevent frequent paper feed or paper jam problems,
use this checklist of corrective measures.

Use a high quality paper that is not too thin or too

❏

rough.

Fan the stack of paper and tap its edges to align it

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before loading.

Be sure that you do not load too much paper into

❏

the paper cassettes.

Be sure to adjust the paper guides so that paper can

❏

slide in and out freely.

Never let more than 500 sheets accumulate in the

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output tray on top of the printer.

Try turning over the stack of paper in the tray. Most

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paper packages indicate the top side of the paper
with an arrow at the side of the package.

Clearing paper jams

When a paper jam occurs, a Jam xxx xxx xxx xxx
message appears on the LCD panel. Xxx indicates areas
where jams may be occurring, such as LC1 (standard
lower cassette) or A (cover A). See the messages in this
section for instructions on clearing paper jams.

Paper Jam Problems

1

MP

LC1
LC2

LC3

Note:

Check for jams at all paper sources or paths indicated on

❏

the LCD panel. The printer cannot resume printing until
all the jams are cleared.

The LCD panel displays up to four paper sources or paths

❏

at the same time. Other areas where jams may be
occurring will be shown on the LCD panel after you have
checked all indicated jams.

E

B

A

C1

C2

C3

F

G

MP

LC1

LC2
LC3

2

D

C1

C2

C3

Jam LC2, Jam LC3

These messages indicate that paper has jammed in one
of the optional lower cassettes. The standard lower
cassette, located directly beneath the MP tray, is always
numbered LC1, and any optional 500-Sheet Lower
Cassette Units and the Large Capacity Paper Unit are
numbered LC2, LC3, and so on from top to bottom.

Follow these steps to clear paper jammed in the optional
lower cassettes:

1. Pull out the cassette indicated on the LCD panel.

2. Carefully remove any paper you find jammed
inside the cassette or printer.

3. Remove the stack of paper from the cassette. Even
its edges by tapping the paper on a flat surface. Then
reinsert the stack into the cassette, making sure the
paper is evenly aligned and rests below the
maximum paper mark.

Make sure you are using the correct paper size and
that your paper meets the specifications for this
printer.

4. Push in the cassette.

5. Clear other paper jams that are indicated on the
LCD panel, until all error messages disappear.

Paper Jam Problems

When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

3

Jam A, Jam B

This message indicates that there may be a paper jam
inside cover A or cover B on the right side of the printer.

Follow these steps to clear paper jammed inside cover
A or B:

1. Open cover A gently.

Note:

Because the toner on the paper inside the printer may not
have been fixed on the page, toner may come off on your
hands when you remove the paper. If you spill toner on
your clothing, rinse it off with cold water. Using hot
water may leave a permanent stain.

Warning:

When opening the printer, do not touch the hot

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areas indicated by caution labels inside cover A.

CAUTION
Hot Surface
Avoid Contact

4

2. Remove any paper you find jammed inside the
printer.

3. If you do not see any paper inside cover A, open
cover B.

4. Remove the paper inside cover B. If the paper is
difficult to remove, use the gear lever inside cover
B as shown below. Push the lever up and down to
feed the jammed paper back out through cover B.

Paper Jam Problems

5. Close covers B and A.

When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

5

Jam C1, Jam C2, Jam C3

This message indicates that there may be a paper
jammed inside cover C1, C2, or C3 on the right side of
the lower cassettes.

Follow these steps to clear paper jammed inside the right
covers of the lower cassettes:

1. Open the cover indicated on the LCD panel. The
names of the cassettes are indicated on each
cassette.

Note:

Because the toner on the paper inside the printer may not
have been fixed on the page, toner may come off on your
hands when you remove the paper. If you spill toner on
your clothing, rinse it off with cold water. Using hot
water may leave a permanent stain.

2. Remove the paper inside the cover.

6

Note:

If the paper jam is in the Large Capacity Paper Unit, you
may find it easier to remove the jammed paper if you open
both the cover and the cassette.

When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

Jam D

This message indicates that there may be a paper jam
inside the cover of the Duplex Unit, which is also known
as cover D.

Follow these steps to clear paper jammed inside the
cover of the Duplex Unit:

1. Open cover D.

Note:

Because the toner on the paper inside the printer may not
have been fixed on the page, toner may come off on your
hands when you remove the paper. If you spill toner on
your clothing, rinse it off with cold water. Using hot
water may leave a permanent stain.

Paper Jam Problems

7

2. Remove the paper inside the cover.

When the paper jam is cleared completely and the cover
closed, the jammed page’s print data is automatically
reprinted.

Jam E

This message indicates that there may be a paper jam
inside cover E on the back of the 5-Bin Multi-Purpose
Unit.

Follow these steps to clear paper jammed inside the
cover of the 5-Bin Multi-Purpose Unit:

1. Open cover E.

Note:

Because the toner on the paper inside the printer may not
have been fixed on the page, toner may come off on your
hands when you remove the paper. If you spill toner on
your clothing, rinse it off with cold water. Using hot
water may leave a permanent stain.

8

2. Remove the paper inside the cover.

When the paper jam is cleared completely and the cover
closed, the jammed page’s print data is automatically
reprinted.

Jam F

This message indicates that there may be a paper jam
inside cover F on the paper guide of the 10-Bin Multi­Purpose Unit.

Follow these steps to clear paper jammed inside the 10­Bin Multi-Purpose Unit’s paper guide:

1. Open cover F.

Note:

Because the toner on the paper inside the printer may not
have been fixed on the page, toner may come off on your
hands when you remove the paper. If you spill toner on
your clothing, rinse it off with cold water. Using hot
water may leave a permanent stain.

Paper Jam Problems

9

2. Remove the paper inside the cover.

When the paper jam is cleared completely and the cover
closed, the jammed page’s print data is automatically
reprinted.

Jam G

This message indicates that there may be a paper jam
inside the upper or lower portion of cover G on the back
of the 10-Bin Multi-Purpose Unit.

Follow these steps to clear paper jammed at the back of
the 10-Bin Multi-Purpose Unit:

1. Move the 10-Bin Multi-Purpose Unit away from the
printer.

2. Open cover G on the back of the 10-Bin Multi­Purpose Unit.

10

Note:

Because the toner on the paper inside the printer may not
have been fixed on the page, toner may come off on your
hands when you remove the paper. If you spill toner on
your clothing, rinse it off with cold water. Using hot
water may leave a permanent stain.

3. Remove the paper inside the cover.

4. Close cover G and reattach the 10-Bin Multi­Purpose Unit to the printer.

When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

Paper Jam Problems

11

Status and Error Messages

This section contains an alphabetical list of status, error,
and warning messages that appear on the LCD panel.

Can t Print Duplex

In your printer driver, select the Duplex Print Unit check
box in the Optional Settings dialog box, then select the
Duplex check box in the Layout tab. Press the Continue
button on the control panel to clear the message. If this
doesn’t solve the problem, one of the conditions below
has occurred and needs to be fixed.

Paper Size is incorrectly set to CTM, MON, C10, DL,

❏

C5 or C6; set this option to a supported paper size.

Paper Type is set to something other than Plain; set

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this to Plain.

The Duplex Unit is not installed properly; reinstall

❏

the Duplex Unit.

To clear the error message, (1) press Continue or (2)
reset the printer by pressing the ALT and Reset buttons
at the same time.

12

Check Duplex-P Size

This message appears when the paper you loaded
differs from the paper size selected in the printer driver’s
Basic Settings tab or SelecType. Load the correct paper
size, or change the paper size setting, then open the
Duplex Unit cover and remove any jammed paper.
Close the cover of the Duplex Unit, and the printer
resumes printing.

Check Paper Size

The Paper Size setting in the printer driver’s Basic
Settings tab, or in SelecType, is different from the size of
paper loaded in the printer. Make sure the correct size
of paper is loaded in the printer; then press the
Continue button to clear the message.

Check Paper Type

The Paper Type setting in the printer driver’s Basic
Settings tab, or in SelecType, is different from the type
of paper loaded in the printer. Make sure the correct type
of paper is loaded in the printer; then press the
Continue button to clear the message.

Collate was disabled

The printer does not have sufficient memory to collate
print jobs. Only one set of copies will be printed. Reduce
the contents of your print jobs or add more memory to
the printer.

Press the Continue button to clear the message.

Status and Error Messages

13

Cover A Open

Cover A, on the right side of the MP tray, is open. Pull
up the latch on cover A, then close the cover firmly.

Warning:

Do not touch the hot areas indicated on the caution

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labels inside cover A.

If you still cannot close the cover, the imaging cartridge
may not be installed correctly. Reinstall the imaging
cartridge as described in “Replacing the Imaging
Cartridge” on page 26.

Cover C1, C2, C3 Open

The cover on the right side of the standard lower
cassette, an optional 500-Sheet Lower Cassette Unit, or
the Large Capacity Paper Unit is open. Pull the latch on
the cover indicated by the message and then close the
cover firmly. (The numbers indicate the order in which
the cassettes are stacked from top to bottom).

Cover D Open

Cover D, on the back of the Duplex Unit, is open. Pull
the latch on cover D and then close the cover firmly.

Cover E Open

Cover E, on the back of the 5-Bin Multi-Purpose Unit, is
open. Pull the latch on cover E and then close the cover
firmly.

14

Cover F Open

Cover F, on the paper guide of the 10-Bin Multi-Purpose
Unit, is open. Pull the latch on cover F and then close the
cover firmly.

Cover G Open

Cover G, on the back of the 10-Bin Multi-Purpose Unit,
is open. Move the 10-Bin Multi-Purpose Unit away from
the printer, then pull the latch on cover G and close the
cover firmly.

Duplex Mem Overflow

There is not enough memory for duplex printing. The
printer prints only on the top side and ejects the paper.
To correct this error, follow the directions below.

If Auto Cont is set to Off in the SelecType Config Menu,
(1) press the Continue button or (2) reset the printer by
pressing the ALT and Reset buttons at the same time.

If Auto Cont is set to On in the SelecType Config Menu,
the error is corrected automatically.

Face-down Full

Status and Error Messages

The face-down tray is full of printed sheets. Remove the
sheets from the face-down tray and press Continue.

15

Format Error ROM A

A ROM module which is not formatted is installed in
slot A. If the ROM had been written to, it is possible that
the writing was not completed. Also, the ROM’s
memory may no longer be accessible, in which case you
should replace it.

To correct this error, (1) press the Continue button, or
(2) turn off the printer, then remove the ROM module
from slot A.

Format Error ROM B

A ROM module which is not formatted is installed in
slot B. If the ROM had been written to, it is possible that
the writing was not completed. Also, the ROM’s
memory may no longer be accessible, in which case you
should replace it.

To correct this error, (1) press the Continue button, or
(2) turn off the printer, then remove the ROM module
from slot B.

Form Feed

When the printer is offline and data remains in the
printer’s memory, press the Form Feed button to print
out the data and clear the buffer. After printing, Ready
appears on the LCD panel.

HDD CHECK

The printer is checking the optional Hard Disk Drive.

16

Image Optimum

The printer cannot print at the requested quality level
because of insufficient memory, and the printer reduces
the quality automatically so that it can continue printing.
Check to see if the printout is acceptable. If not, add more
memory (for a permanent solution) or temporarily set
the Print Quality setting to Low in the printer driver.

Insert Imaging Crtg

The imaging cartridge is not correctly installed. See
“Replacing the Imaging Cartridge” on page 26 to
reinstall it.

Invalid AUX I/F Card

An interface card not supported by this printer is
installed. Turn off the printer, then remove the card.

Invalid HDD

A hard disk drive that cannot be used with this printer
is installed. Turn off the printer and remove the drive.

Invalid Option

Status and Error Messages

An option not supported by this printer is installed, or
a supported option is installed incorrectly. See “Using
Options” in the Reference Guide to make sure you are
using options made for this printer or to reinstall the
options.

17

Invalid PS3

A PostScript 3 ROM module not supported by this
printer is installed, or a supported module is installed
incorrectly. Make sure you are using the correct
PostScript 3 ROM module. If you are, try reinstalling the
module.

Invalid ROM A

The ROM module in slot A is not supported by this
printer, or a supported module is installed incorrectly.
Make sure you are using a suitable ROM module for this
printer. If you are, try reinstalling the module.

Invalid ROM B

The ROM module in slot B is not supported by this
printer, or a supported module is installed incorrectly.
Make sure you are using a suitable ROM module for this
printer. If you are, try reinstalling the module.

Jam xxx xxx xxx xxx

Paper is jammed in the tray, cassettes, covers, or other
devices indicated by xxx. Remove the jammed paper.
See “Clearing paper jams” on page 1 for help with
clearing the jam. See “Preventing Paper Feed and Paper
Jam Problems” on page 1 for advice on preventing this
problem.

18

Job Cancel

The print job sent to your printer is canceled.

Manual Feed xxx yyy

Manual feed mode is specified for the current print job.
Make sure the indicated paper size (xxx) is loaded in the
indicated paper source (yyy), then press the On Line
button. The printer feeds paper according to the Paper
Source setting.

If you do not want to print this job in the manual feed
mode, press Continue.

Mem Overflow

The printer has insufficient memory available for the
current task. To correct this error, do one of the
following: 1) press the Continue button, or 2) reset the
printer by pressing the ALT and Reset buttons at the
same time.

You can also clear this error by turning the printer off
and back on again. However, it may be necessary to
reduce the number or size of fonts, reduce the number
or size of graphics, lower the resolution, or add more
memory to the printer.

Status and Error Messages

19

Menus Locked

SelecType, which is usually accessible from the printer’s
control panel, has been disabled. This setting can be
cleared by using the EPSON WebAssist utility. Clear the
Panel Lock setting in the Configuration-Printer-Print­Setup Menu.

Multibin <N> Full

The bin indicated by <N> (1 to 10) on an optional
multibin unit is full. Remove the sheets from the bin and
press Continue.

Multibin is Removed

The 10-Bin Multi-Purpose Unit is not installed properly,
or is not firmly attached to the printer. Install the unit as
instructed in “Installing the 10-Bin Multi-Purpose Unit”
in the Reference Guide, then press Continue.

Need Memory

Your printer lacks the printer memory required to print
your print job. Reduce the amount of images or text in
the print job, or install an optional memory module. See
“Memory Modules” in the Reference Guide.

Offline

The printer is not ready to print.

20

Outbin Select Error

The printer cannot feed paper to the output tray you
selected, because of a paper size discrepancy. The
printed sheet is fed to the Face-down Tray (or Bin 1) of
the Multi-Purpose Unit.

Press the Continue button to clear this message. Select
Face-down Tray (Bin 1) as the Output Tray setting in
the printer driver. If you want to output to another tray
instead of Bin 1, change the Paper Size setting of your
document.

Paper Out xxx yyy

There is no paper in the specified paper source (xxx).
Load paper of the indicated size (yyy) into the source.
See “Basic Printing Operations” in the Reference Guide
for instructions on loading paper.

Paper Set xxx yyy

The paper loaded in the indicated tray (xxx) does not
match the indicated paper size (yyy). Replace the paper
with the correct size of paper and press Continue.

Print Overrun

Status and Error Messages

The time required to process data exceeds the print
engine speed because the volume of data is too great.
Press Continue to resume printing. If this message
appears again, change the Page Protect setting in the
SelecType Config Menu.

21

PS3 Hard Disk Full

The writing of PostScript 3 commands on the optional
Hard Disk Drive is no longer possible as the amount of
space allocated to PostScript 3 on the Hard Disk Drive
is used up.

Ready

The printer is ready to receive data and print.

Remove Output Paper

This message appears when the Multibin Mode setting
has been changed and paper remains in an optional
multibin unit. Remove all the paper in the multibin unit.

Reset

The printer’s current interface has been reset and the
buffer is cleared. However, other interfaces are still
active and retain their settings and data.

Reset All

All printer settings have been reset to the user default
configuration, or to the last settings that were saved.

22

Reset to Save

You have changed the SelecType setting but the new
setting was not activated immediately after exiting
SelecType. To activate the new setting, do one of the
following: 1) exit SelecType by pressing Continue or
On Line (the new setting is activated after the current
print job is finished), or 2) reset the printer by pressing
the ALT and Reset buttons at the same time.

ROM CHECK

The printer is checking the ROM.

RAM CHECK

The printer is checking the RAM.

Self Test

The printer is performing a quick internal check.

Service Req xxxx

A controller error or a print engine error has been
detected. Write down the error number listed on the
LCD panel (xxxx) and turn off the printer. Wait at least
five seconds and then turn it back on. If the error
message still appears, turn off the printer, unplug the
power cord, and contact a qualified service
representative.

Status and Error Messages

23

Standby

The printer is in its low power state; however, it is still
online if the On Line light is on.

Toner Low

The printer is almost out of toner. Prepare a new
imaging cartridge to replace the current one.

Toner Out

You must replace the imaging cartridge. See “Replacing
the Imaging Cartridge” on page 26.

Press Continue to print one more page.

Warming Up

The printer is warming up. When the printer is ready,
this message will change to Ready.

Write Error ROM A

There is no ROM module installed in slot A, or the
installed module cannot be written to. It is also possible
that writing to the ROM in slot A began, but was not
completed.

To correct this error, do one of the following: 1) turn off
the printer and remove the ROM, then turn on the
printer, 2) reset the printer by pressing the ALT and
Reset buttons at the same time.

24

Write Error ROM P

The program ROM cannot be written to. It is also
possible that writing to the ROM was not completed.

To correct this error, do one of the following: 1) turn off
the printer, then turn it on again, 2) press the Continue
button, or 3) reset the printer by pressing the ALT and
Reset buttons at the same time.

Writing ROM A

The printer is writing data into the ROM module in slot
A.

Writing ROM P

The printer is writing data onto the program ROM.

Status and Error Messages

25

Replacing the Imaging Cartridge

The imaging cartridge prints up to 15,000 pages
depending upon the complexity of your print jobs.

If your printed images become faint, enter the SelecType
Setup Menu and use the Toner function to find out
approximately how much toner remains in the imaging
cartridge. For instructions, see “SelecType Settings” in
your Reference Guide.

Once the toner level is displayed on the LCD panel,
simply count the asterisks between the E (empty) and
the F (full). Each asterisk represents about 25% of the
total toner capacity. If you see only one asterisk on the
LCD panel, prepare a replacement imaging cartridge.

Replace the cartridge with the S051068 imaging
cartridge even if the cartridge you remove has a different
part number. The S051068 cartridge is specially
designed for your high-quality 600-dpi printer.

Follow these steps to replace the imaging cartridge:

1. Make sure the printer is turned on.

2. Open the printer cover A.

26

Warning:

When opening the printer, do not touch the hot

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areas indicated by the caution labels inside cover
A.

CAUTION
Hot Surface
Avoid Contact

3. Remove the imaging cartridge by pulling the
handles on the front of the cartridge toward you.

Replacing the Consumables

4. Dispose of the used imaging cartridge as a
nonburnable item.

Warning:

Do not dispose of used imaging cartridges in fire,

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as they can explode and cause injury. Dispose of
them according to local regulations.

27

5. While holding the new imaging cartridge
horizontally, gently shake it a few times to
distribute the toner evenly.

Caution:

Do not turn the imaging cartridge upside

c

❏

down.

Do not expose the imaging cartridge to

❏

room light any longer than necessary.
Overexposing the cartridge may cause
abnormally dark or light areas to appear on
the printed page and reduce the life of the
cartridge.

protective cover

28

6. To release the spring-loaded carrying handles on
the sides of the new cartridge, hold down each
handle with your hand and remove the tape, then
take your hand away slowly.

Warning:

When you remove the tape, the handle may spring

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up quickly eno ugh to hurt your fingers. To avoid
this, hold the handle firmly while peeling off the
tape.

7. Pick up the imaging cartridge by the carrying
handles and insert the cartridge all the way into the
printer.

Replacing the Consumables

29

8. Close cover A by pushing it up and into the printer.

Caution:

Never transport the printer with the imaging ca rtridge

c

installed.

30

31

Replacing the Consumables