Epson DM-D500 Technical Reference Guide
DM-D500
Technical Reference Guide
Product Overview
Describes features of the product.
Setup
Describes setup and installation of the product.
Application Development Information
Describes information required to develop applications.
Handling
Describes how to handle the product.
Hardware
Describes the hardware of the product.
Character Code Tables
Describes the character code tables.
M00087600
Rev. A
CAUTIONS
• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
• The contents of this document are subject to change without notice. Please contact us for the latest information.
• While every precaution has taken in the preparation of this document, Seiko Epson Corporation assumes no
responsibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third par-
ties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident,
misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or
(excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance
instructions.
• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
TRADEMARKS
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.
Microsoft
other countries.
®
and Windows® are registered trademarks of Microsoft Corporation in the United States and/or
ESC/POS® Proprietary Command System
Epson took the initiative by introducing ESC/POS, a proprietary POS printer command system including patented commands and enabling versatile POS system construction with high scalability. Compatible with all
types of Epson POS printers and displays, this proprietary control system also offers the flexibility to easily
make future upgrades. Its popularity is worldwide.
© Seiko Epson Corporation 2015. All rights reserved.
2
For Safety
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read the following
carefully before handling the product.
You must follow warnings carefully to avoid serious bodily injury.
WARNING
Provides information that must be observed to prevent damage to the equipment or loss of data.
• Possibility of sustaining physical injuries.
CAUTION
• Possibility of causing physical damage.
• Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a malfunction.
Notes have important information and useful tips on the operation of your equipment.
Warnings
WARNING
• Remove your equipment immediately if it produces smoke, a strange odor, or unusual noise. Continued use may lead to fire. Immediately unplug the equipment and contact your dealer or a Seiko
Epson service center for advice.
• Never attempt to repair this product yourself. Improper repair work can be dangerous.
• Never disassemble or modify this product. Tampering with this product may result in injury or fire.
• Do not allow foreign matter to fall into the equipment. Penetration by foreign objects may lead to
fire.
• Do not connect cables in ways other than those mentioned in this manual. Different connections
may cause equipment damage and burning.
• Do not use in locations subject to high humidity or dust levels. Excessive humidity and dust may
cause equipment damage or fire.
3
Cautions
• Be sure to set this equipment on a firm, stable, horizontal surface. The product may break or cause
injury if it falls.
CAUTION
• Do not place heavy objects on top of this product. Never stand or lean on this product. Equipment
may fall or collapse, causing breakage and possible injury.
• Do not connect multiple extension struts. If the device topples over, there is a risk of damage or injury.
• The horizontal rotating angle of the screen unit is limited by a stopper. Do not apply excess force to
rotate the screen unit past the limit set by the stopper. Doing so may cause damage.
• Take care when handling the customer display not to drop or knock it because it has a built-in fluorescent display tube.
• Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so may
cause fire.
• If water or other liquid spills into this equipment, unplug the cable and contact your dealer or Seiko
Epson service center for advice.
• Using in the presence of silicon gas (silicon adhesive, silicon oil, silicon powder, etc.) including siloxane and of malignant gas (nitric acid, hydrosulfuric, ammonia, chlorine, etc.) may cause contact failure
at contact points in a mechanical switch and a DC motor, etc., in a short time because of adhesion or
oxidization of the insulation film.
Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation devices
related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or
functional/precision devices, etc., you should use this product only after giving consideration to including failsafes and redundancies into your design to maintain safety and total system reliability. Because this product was
not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment,
main communication equipment, nuclear power control equipment, or medical equipment related to direct
medical care, etc., please make your own judgment on this product's suitability after a full evaluation.
About the Modular-type Connector
This product uses a modular-type connector as dedicated connector for the customer display. Never use this
connector to connect to LAN or public telephone line.
4
About this Document
Aim of this Document
This document aims to provide all necessary information for the development, design, and installation of POS
systems, or development and design of printer applications.
Document Structure
This document is composed of the following chapters and appendices:
Chapter 1 Product Overview
Chapter 2 Setup
Chapter 3 Application Development Information
Chapter 4 Handling
Appendix A Hardware
Appendix B Character Code Tables
5
6
Contents
■ For Safety..................................................................................................................................3
Key to Symbols.................................................................................................................................................................... 3
Warnings ............................................................................................................................................................................... 3
Cautions................................................................................................................................................................................. 4
■ Restriction of Use ....................................................................................................................4
■ About the Modular-type Connector....................................................................................4
■ About this Document.............................................................................................................5
Aim of this Document ...................................................................................................................................................... 5
Document Structure ......................................................................................................................................................... 5
■ Contents....................................................................................................................................7
Product Overview ............................................................................................9
■ Product Overview ...................................................................................................................9
Features ................................................................................................................................................................................. 9
■ Product Information............................................................................................................ 11
Parts Name .........................................................................................................................................................................11
Options ................................................................................................................................................................................13
■ System Configuration.......................................................................................................... 14
Connection Patterns .......................................................................................................................................................14
Connecting a TM Printer and Option........................................................................................................................18
■ Product Specifications ........................................................................................................ 20
Specifications.....................................................................................................................................................................20
Dimensional Drawing.....................................................................................................................................................21
■ Options................................................................................................................................... 22
DP-501..................................................................................................................................................................................22
DP-502..................................................................................................................................................................................23
DP-503..................................................................................................................................................................................25
Power Supply Unit (PS-180)..........................................................................................................................................26
Setup ...............................................................................................................27
■ Flow of Setup ........................................................................................................................ 27
■ Choosing the Installation Method.................................................................................... 28
■ Precautions for Installation................................................................................................ 29
■ Installing the Customer Display ........................................................................................ 30
Attaching to DP-501........................................................................................................................................................30
Attaching to DP-502 (TM-H6000 series / TM-U675) ............................................................................................36
Attaching to DP-502 (TM-U950) .................................................................................................................................42
Attaching to DP-503 (TM-H5000II).............................................................................................................................46
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■ Setting the DIP Switches..................................................................................................... 48
■ Checking the DM-D500 Operation ................................................................................... 51
Self-test................................................................................................................................................................................ 51
Application Development Information ...................................................... 53
■ How to Control the Customer Display.............................................................................. 53
Selecting a Driver............................................................................................................................................................. 53
■ Software and Manuals......................................................................................................... 55
Drivers.................................................................................................................................................................................. 55
Download...........................................................................................................................................................................56
■ Storing and Retrieving Graphics ....................................................................................... 57
OPOS .................................................................................................................................................................................... 57
APD ....................................................................................................................................................................................... 57
ESC/POS .............................................................................................................................................................................. 57
Handling ........................................................................................................ 59
■ Precautions for Handling.................................................................................................... 59
■ Turning and Tilting the Display ......................................................................................... 59
Hardware ....................................................................................................... 61
■ Interface Signal Wiring Block Diagram ............................................................................ 61
■ Data Flow ............................................................................................................................... 62
Stand-alone Connection ...............................................................................................................................................62
Pass-through Connection............................................................................................................................................. 63
Y Connection..................................................................................................................................................................... 64
■ Connectors ............................................................................................................................ 65
DM-D500 (Connector).................................................................................................................................................... 65
DP-501 ................................................................................................................................................................................. 66
Character Code Tables.................................................................................. 69
■ Character Code Tables......................................................................................................... 69
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Chapter 1 Product Overview
Product Overview
This chapter describes the features and specifications of this product.
Product Overview
This is a customer display capable of displaying kanji characters. By using an installation option, it can be
attached to a system or installed on a countertop.
1
Installed on a countertop using the
optional DP-501 (dedicated stand)
Attached to a TM printer using the optional
DP-502 (DM-D pole unit for TM printers)
Features
The DM-D500 has the following features.
Display
• Dot matrix display with 256 columns x 64 lines. It allows for multi-colored expressions with kanji characters,
shop logo and so on.
Kanji character: 16 columns x 4 lines (character size of 16x16 dots)
Alphanumeric character: 32 columns x 4 lines (when character size is 8x16 dots)
• Vacuum fluorescent display. It allows for wide viewing angle and good legibility in both well-lit and dark
locations.
In addition, the vacuum fluorescent display has a long life. (Avoid continuously turning on the same dot for
long periods of time as it may cause luminance degradation)
• Green display color with adjustable brightness.
• NV memory to store and display graphics.
Installation
• When attached to the optional DP-501 (dedicated stand), it can be installed stand-alone on a countertop.
• By using the optional DP-502 (DM-D pole unit for TM printers), it can be attached to a TM printer.
(For details, see "Connecting a TM Printer and Option" on page 18)
9
Interface
• The DM-D500 is provided with an RS-232C compliant modular jack.
It can connect to the DM-D connector on TM printers.
• When combined with the DP-501 dedicated stand, it can be connected to a computer and a TM printer via
serial. It can also share the power source with the TM printer.
• The DM-D500 (using DP-501), an Epson TM printer, and a cash drawer can all be controlled using one serial
port of a computer.
Software
• Supported by EPSON OPOS ADK, EPSON OPOS ADK for .NET, EPSON JavaPOS ADK and EPSON
Advanced Printer Driver Ver.4 (APD4).
• It can also be controlled with ESC/POS commands. For this reason, it can also be used in an environment
where other than the Windows OS is running.
Compatibility
• This product can replace DM-D10X/20X without any changes to the application.
In the case of OPOS ADK, the character mode needs to be changed to 2x20.
In the case of APD4, the 20x2 driver is required.
In the case of ESC/POS command control, the DM-D500 needs to be set to 20 columns 2 lines mode.
10
Product Information
Parts Name
DM-D500
Chapter 1 Product Overview
DIP switch
(rear side of the
display)
Modular cable
OFF
Screen
Power switch (underside of the
display)
ON
Connector
1
11
DM-D500 + DP-501
DM-D500
DP-501
Base plate
Connector for computer
connection (serial)
DM-D500 + DP-502
Connector for power
supply connection
DM-D connector
DM-D500
Connector for DM-D500
connection
JP2
JP1
Connector for power extension
cable connection
Connector for printer
connection (serial)
12
DP-502
DM-D500 cable
(for printer connection)
Options
The following products are available as options for DM-D500.
Chapter 1 Product Overview
Model
No.
DP-105 Pole unit Extends the pole length of the DM-D500. It is used in combination with DP-
DP-501 DM-D stand The stand used when using DM-D500 as a stand-alone display.
DP-502 DM-D pole unit
DP-503 DM-D pole unit
PS-180 Power supply unit The power supply unit. It requires the separately sold AC cable.
∗ 9pin-25pin serial cable is necessary for stand-alone connection and pass-through connection.
Product name Purpose
501.
The pole unit used to attach DM-D500 to H6000IV/ U675/ U950.
for TM printers
The pole unit used to attach DM-D500 to TM-H5000II.
for TM printers
1
13
System Configuration
Connection Patterns
There are several connection patterns to choose from depending on the customer's system and type of TM
printer to be used simultaneously.
Stand-alone connection (Serial)
The stand-alone connection uses one serial port of the computer for the customer display. It requires the DP501 dedicated stand.
Computer
DM-D500 + DP-501
Serial
PS-180
Data flow in stand-alone connection
Computer
Serial
DM-D500
14
Chapter 1 Product Overview
Pass-through connection (Serial)
The pass-through connection is a connection in which the computer is connected to the TM printer and cash
drawer via the customer display. This is possible only when all equipment is connected in serial, and requires
the DP-501 dedicated stand.
Computer
Data flow in pass-through
connection
Computer
DM-D500 + DP-501
Serial Serial
DM-D500
Serial
DP-501
PS-180
Power extension cable
TM Printer
1
TM Printer
15
Y connection (Serial)
The Y connection is a connection in which the computer is connected to the customer display via the TM
printer. This is possible when the TM printer is equipped with a DM-D connector, and connected using serial
connection. The power supply is connected to the TM printer.
With DP-501
Computer
TM Printer
Serial
DM-D500 + DP-501
PS-180
With DP-502
Computer
Data flow in Y
connection
Computer
Serial
Serial
TM Printer
DM-D500 + DP-502
PS-180
TM Printer
DM-D500
Serial
DM-D500 Modular Cable
16
Chapter 1 Product Overview
USB controlled (Serial)
The USB controlled is a connection in which the product is connected to the TM printer's USB interface (with
DM-D connector) via an RS-232 cable, and the TM printer and a computer are connected via a USB cable.
Power is supplied from the TM printer.
TM Printer
Computer
PS-180
USB
USB I/F
DM-D110/DM-D210
1
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Connecting a TM Printer and Option
DP-501
DP-501 can be used with the following TM printers.
Connection pattern
Model Interface
Stand-alone
connection
TM-T70
TM-T90
TM-L90
TM-T88IV series
TM-U220 series
TM-U295
TM-J2100/J2000
TM-H6000IV
TM-U675
TM-U950
TM-U590
TM-H5000II Serial Ye s Yes No No
TM-T285 Serial Yes Yes No No
Serial Yes Yes No No
Parallel Ye s No No No
USB Yes No No Yes
Ethernet/
wireless
LAN
Serial Yes Yes No No
Parallel Ye s No No No
USB Yes No No Yes
Parallel Yes No No No
USB Ye s No No Yes
Ye s No No No
Pass-
through
connection
Y connec-
tion
USB con-
trolled
DP-502
DP-502 can be used with the following TM printers.
Model Interface
TM-H6000IV
TM-U675
TM-U950
TM-U590
Serial No No Yes No
Parallel No No No No
USB No No No Yes
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Stand-alone
connection
Connection pattern
Pass-
through
Y connec-
connection
tion
USB con-
trolled
DP-503
DP-503 can be used with the following TM printers.
Chapter 1 Product Overview
Connection pattern
Model Interface
TM-H5000II Serial No No Yes No
Parallel No No No No
USB No No No Yes
Stand-alone
connection
Pass-
through
connection
Y connec-
tion
USB con-
trolled
1
19
Product Specifications
Specifications
Specification overview
Display type Vacuum fluorescent display
Number of dots displayed 256 (W) x 64 (H) dots
Number of characters displayed Maximum 32 columns x 4 lines (when using font A)
Maximum 42 columns x 8 lines (when using font B)
Maximum 16 columns x 4 lines (when using kanji characters)
Maximum 20 columns x 2 lines (when operating in DM-D10x/20x compatible mode)
Display color Green (505 nm)
Brightness Maximum 300 cd/m2 (adjustable with driver and ESC/POS command)
Character classes Alphanumeric characters: 95 characters
International characters: 37 characters
Graphic characters: 128 characters x 12 pages (including 2 user-defined pages)
Kanji characters (JIS Level 1 and 2, GB2312, KS C5601, BIG5)
Character composition
(device font)
Character size Font A: 4.4 x 8.8 mm
Interface Standard Compliant with RS-232C
Connector
Expected product lifetime 30,000 hours (Time for the luminance of the vacuum fluorescent display to become
Rated voltage DC 11.4 V to 48 V
Power consumption Approximately 6 W
Case Color Epson Cool White
Tilt angle Maximum 48° (4 steps, 5 positions)
Horizontal rotation angle Maximum 90° (45° each to left and right)
Power supply
Font A: 8 x 16 dot matrix
Font B: 5 x 7 dot matrix
Kanji: 16 x 16 dot matrix
Font B: 3.3 x 4.4 mm
Kanji: 8.8 x 8.8 mm
RJ-45
half its initial value. Avoid continuously turning on the same dot for
long periods of time as it may cause luminance degradation.)
When connected to TM printer: Supplied by the TM printer
When connected to DP-501: Supplied by the PS-180 power supply unit
20
Specification overview
Chapter 1 Product Overview
Environmental
specifications
Weight Main unit, DM-D500: 460 g
Package contents Manual
Temp er ature
Humidity Operation 30 to 85% (without dew condensation)
Operation 5 to 40 °C
Storage -10 to 50 °C
Storage 30 to 90% (without dew condensation)
Option, DP-501: 440 g
Option, DP-502: 264 g
Warranty
Dimensional Drawing
External dimensions
213 mm
DM-D500
1
51 mm
Display dimensions
35.0
0.55
0.55
140.6
Display Size 256 x 64 dot
83 mm
48
q
(Unit: mm)
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Options
DP-501
DP-501 is a dedicated stand to install DM-D500 on a countertop. It comes with a connector to connect to a
computer and a TM printer via serial. When connected to a power supply unit, it can provide power to the TM
printer as well.
Regarding specifications of the DP-501 connectors, see "DP-501" on page 66.
Package contents
Items supplied with DP-501 are as follows.
Dimensions
DP-501
Power extension cable
DM-D stand
Power extension cable
200 mm
1000r20 mm
Manual
Fixing screws for RS-232
connector
65 mm
118 mm
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Chapter 1 Product Overview
DP-502
DP-502 is a pole unit to attach DM-D500 to a TM printer. Regarding TM printers to which DP-502 can be
attached to, see "Connecting a TM Printer and Option" on page 18.
Package contents
Items supplied with DP-502 are as follows. Note that not all the items will be used depending on the connection
topology.
1
Support C
Rubber feet (large)
Fixing screws for rubber
feet (small)
Support B (extension)
Rubber feet (small)
Fixing screws for
wooden countertop
Fixing screws for
fixing plate B
Fixing screws for metal
plate
Fixing plate A
Rubber feet (square)
Fixing screws for plastic
parts
Fixing plate B
Stopper
Fixing screw
Hook and loop fastener set
Angle fixing
screw
23
Dimensions
DP-502
260 mm
78 mm
164 mm
24
Chapter 1 Product Overview
DP-503
DP-503 is a pole unit to attach DM-D500 to a TM printer. Regarding TM printers to which DP-503 can be
attached to, see "Connecting a TM Printer and Option" on page 18.
Package contents
Items supplied with DP-503 are as follows.
Tapping screws
for fixing
(M3
10) (3 pcs)
×
Support C
Installation base
unit for TM
Support B
Dimensions
1
DP-503
50 mm
260 mm
53 mm
25
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