Epson Discproducer PP-50BD, PP-50, Discproducer PP-50 User Manual

User’s Guide

M00033401

Copyright and Trademarks

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information
contained herein. While every precaution has been taken in the preparation of this book, Seiko Epson Corporation
assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the
use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or
abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options
or any consumable products other than those designated as Original Epson Products or Epson Approved Products
by Seiko Epson Corporation.

EPSON is a registered trademark of Seiko Epson Corporation in Japan and other countries/regions.

Microsoft, Windows, Windows Vista, and Windows Server are registered trademarks of Microsoft Corporation in
the United States and/or other countries.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of
their respective owners. Epson disclaims any and all rights in those marks.

NOTICE: The contents of this manual are subject to change without notice.

Copyright © 2010 Seiko Epson Corporation. All rights reserved.

Copyright and Trademarks 2

Contents

Copyright and Trademarks

Important Notice and Safety Instructions

Important Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Important Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Choosing a Place for the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Handling Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Notice for CD/DVD/BD Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Concerning Incidental Loss Arising out of Use of this Product . . . . . . . . . . . . . . . . . . . 11

About Usage Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 1 Using Your Software

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting a Working Folder and Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Adding the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting for Notification of Job Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Overview of Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

EPSON Total Disc Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

EPSON Total Disc Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Starting EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Getting Information through Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Overview of Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Accessing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Getting Information through Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Uninstalling Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Contents 3

Chapter 2 Publishing Discs

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Turning Power On/off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Overview of Publishing Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Drive Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Notice for CD/DVD/BD Writing and Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Precautions for Duplicating CDs/DVDs/BDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Printing on CDs/DVDs/BDs with a Commercially Available Software Package. . . . . . . 27

Notice for Barcode Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Standard Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Loading Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Accessing EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Registering Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Creating Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Making the Stacker Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Publishing Discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Low-Volume Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Loading Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Accessing EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Registering Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Creating Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Making the Stacker Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Publishing Discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Taking Out Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Pausing Publishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Resuming Publishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Canceling Publishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Priority Publishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 3 Replacing Ink Cartridges

Checking the Ink Cartridge Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Precautions on Ink Cartridge Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Replacing an Ink Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Contents 4

Chapter 4 Maintaining Your Product

Checking the Print Head Nozzles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using the Nozzle Check Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using the Head Cleaning Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using the Product Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using the Print Head Alignment Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Correcting the Printing Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using the Correcting the Printing Position Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Cleaning Your Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Cleaning the Exterior of the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Cleaning the Interior of the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Cleaning the Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Getting Maintenance Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Transporting Your Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Chapter 5 Troubleshooting

Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

EPSON Total Disc Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Checking Product Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using EPSON Total Disc Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Disc or the CD/DVD/BD Tray Does Not Feed Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Disc Does Not Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Multiple Disc Feeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Disc Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Writing Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Cannot Write to the Disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Print Quality Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Horizontal Banding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Vertical Misalignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Banding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Incorrect or Missing Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Blurry or Smeared Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Miscellaneous Printout Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Incorrect or Garbled Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Incorrect Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Printout Has a Slight Slant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Printed Side is Smeared or Scuffed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Printing is too Slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Ink Adheres to the Recording Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Contents 5

The Product Does Not Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

All Lights Are Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Lights Came On and then Went Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Only the Power Light is On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

The Ink Light is Flashing or is On after you Replace the Cartridge . . . . . . . . . . . . . . . . 93

Software Cannot be Installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Ink Pad Nearly Full Message is Displayed by the Software. . . . . . . . . . . . . . . . . . . . . . 94

Disc Cannot be Published . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Disc Information Cannot be Read . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Drive of the Product is not Displayed when You Click "Safely Remove Hardware" Icon94

Appendix A Where To Get Help

Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Before Contacting Epson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Help for Users in the United States and Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Help for Users in the Europe (EMEA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Appendix B Product Information

Product Parts and Control Panel Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Product Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Ink and Disc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Ink Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Ink Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Job Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Write Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Standards and Approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Lifetime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Contents 6

Important Notice and Safety Instructions

Important Note

You may use the software to operate the EPSON products. You may use the EPSON

PP-50 to copy materials onto media, including but not limited to CDs, DVDs, and BDs. You

agree to respect the rights of copyright owners. EPSON shall have no liability for, and you

shall hold EPSON harmless from, any copyright infringement by you or your employees,

representatives, or agents.

Important Safety Instructions

Read all the instructions in this section before using the product. Also, be sure to follow all

warnings and instructions marked on the product.

Setting up the Product

Observe the following when setting up the product:

❏ Do not block or cover the vents and openings in the product.

❏ Use only the type of power source indicated on the product’s label.

❏ Use only the power cord that comes with the product. Use of another cord may result in

fire or electric shock.

❏ The product’s power cord is for use with this product only. Use with other equipment

may result in fire or electric shock.

❏ Be sure the AC power cord meets the relevant local safety standard.

❏ For safety reasons, make sure to ground the power cord.

❏ Avoid using outlets on the same circuit as photocopiers or air control systems that

regularly switch on and off.

❏ Avoid electrical outlets controlled by wall switches or automatic timers.

❏ Keep the entire computer system away from potential sources of electromagnetic

interference, such as loudspeakers or the base units of cordless telephones.

Important Notice and Safety Instructions 7

❏ Do not use a damaged or frayed power cord.

❏ If you use an extension cord with the product, make sure that the total ampere rating of

the devices plugged into the extension cord does not exceed the cord’s ampere rating.
Also, make sure that the total ampere rating of all devices plugged into the wall outlet
does not exceed the wall outlet’s ampere rating.

❏ Do not attempt to service the product yourself.

❏ Unplug the product and refer servicing to qualified service personnel under the

following conditions:
The power cord or plug is damaged; liquid has entered the product; the product has
been dropped or the casing is damaged; the product does not operate normally or
exhibits a distinct change in performance.

❏ If you plan to use the product in Germany, the building installation must be protected by

a 10 or 16 amp circuit breaker to provide adequate short-circuit protection and
over-current protection for the product.

❏ When connecting the product to a computer or other device with a cable, ensure the

correct orientation of the connectors. Each connector has only one correct orientation.
Inserting a connector in the wrong orientation may damage both devices connected by
the cable.

❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If

there are fuses in the plug, make sure you replace them with fuses of the correct size
and rating.

❏ Commercially available replacement drives do not function on this product.

❏ Do not put any heavy object or load on the product. Excessive loads can cause a

malfunction.

Choosing a Place for the Product

Observe the following when choosing a place for the product:

❏ Place the product on a flat, stable surface that extends beyond the base of the product

in all directions. If you place the product by the wall, leave more than 10 cm (3.94")
between the back of the product and the wall. The product will not operate properly if it
is tilted at an angle.

❏ Leave enough space in front of the product for the disc cover to be fully opened.

❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the

product away from direct sunlight, strong light, or heat sources.

Important Notice and Safety Instructions 8

❏ Avoid places subject to dust, shocks, vibrations, or cigarette smoke.

❏ Leave enough room around the product to allow for sufficient ventilation.

❏ Place the product near a wall outlet where the plug can be easily unplugged.

Using the Product

Observe the following when using the product:

❏ Do not insert objects in the product.

❏ Take care not to spill liquid on the product.

❏ Do not use aerosol products that contain flammable gases inside or around this

product. Doing so may cause fire.

❏ Always turn the product off using the P power button. When this button is pressed, the

power light flashes. Do not unplug the product or turn off the power to the outlet

until the power light stops flashing.

❏ Leave the ink cartridges installed. Removing the cartridges can dry out the print head

and may prevent the product from printing.

❏ Before closing the disc cover, make sure that there is no disc left near stacker 3 and

that discs in stacker 3 are not slanted. Otherwise, an error may occur when you close
the disc cover.

❏ Be careful not to trap your fingers when closing the disc cover.

❏ The product uses galvanized sheet metal, and this may cause rusting at the edges;

however, this does not cause any harm to the function of the product.

❏ Do not place any drink or liquid on the product as penetration by liquid inside the

product will cause a malfunction.

❏ For PP-50BD: Do not open disc cover while running a job (busy indicator is flashing),

unless the application instructs you to add or remove discs. This may affect write quality
or print quality. Also, for safety reasons, do not put your hands inside the product while
it is beeping, as the arm is still moving.

❏ For PP-50: When you have opened the disc cover while running a job (busy indicator is

flashing), make sure that internal light has turned off and that the arm has stopped
moving before performing any operation such as loading or taking out discs. Do not put
your hands inside the product or operate stackers while the arm is moving. Also, open
and close the disc cover gently.

Important Notice and Safety Instructions 9

❏ The product cannot be used as a shared printer using the Windows sharing setting.

Handling Ink Cartridges

Observe the following when handling the ink cartridges:

❏ Keep ink cartridges out of the reach of children. Do not allow children to drink from or

handle the cartridges.

❏ Do not shake ink cartridges; this can cause leakage.

❏ Be careful when you handle used ink cartridges, as there may be some ink remaining

around the ink supply port. If ink gets on your skin, wash the area thoroughly with soap
and water. If ink gets into your eyes, flush them immediately with water. If discomfort or
vision problems remain after a thorough flushing, see a doctor immediately.

❏ Do not remove or tear the label on the cartridge; this can cause leakage.

❏ Install the ink cartridge immediately after you remove it from its package. If you leave a

cartridge unpacked for a long time before using it, normal printing may not be possible.

❏ Use the ink cartridge before the expiration date printed on its package.

❏ Do not dismantle ink cartridges or try to refill them. This could damage the print head.

❏ After bringing an ink cartridge inside from a cold storage site, allow it to warm up at

room temperature for at least three hours before using it.

❏ Store ink cartridges in a cool, dark place.

❏ Do not touch the green IC chip on the side of the cartridge. Doing so may prevent

normal operation and printing.

❏ The IC chip on this ink cartridge retains a variety of cartridge-related information, such

as the ink cartridge status, so that the cartridge may be removed and reinserted freely.
However, each time the cartridge is inserted, some ink is consumed because the
product automatically performs a reliability check.

❏ Do not place ink cartridges with the ink supply area facing down. This may result in ink

leakage. Also, dirt attached to the ink supply area may result in the product not
functioning properly.

Important Notice and Safety Instructions 10

Notice for CD/DVD/BD Discs

Before using the product, an operation check should be conducted to ensure the unit’s

functionality. Also, back up the data on the CD/DVD/BD, if needed. Data may be damaged

or lost in the following cases:

-Influence of static or electrical noise

-Incorrect usage

-Malfunction or repair

-Damage due to natural disaster

Epson does not hold any responsibility for lost or damaged data, due to causes not limited

to those listed above, even the product is in its warranty period.

Concerning Incidental Loss Arising out of Use of this Product

Should the expected results from this product, including bundled software, not be obtained,

we cannot compensate for incidental loss arising from that fact, such as expenses required

for use of this product and lost earnings that would have been gained through the use of

this product.

About Usage Limitation

❏ When this product is used for applications requiring high reliability / safety, such as

transportation devices related to aviation, rail, marine, automotive, etc.; disaster
prevention devices; various safety devices, etc.; or functional / precision devices, etc.,
you should use this product only after giving consideration to including fail-safes and
redundancies into your design to maintain safety and total system reliability. Because
this product was not intended for use in applications requiring extremely high reliability
/ safety, such as aerospace equipment, main communication equipment, nuclear power
control equipment, or medical equipment related to direct medical care, etc., please
make your own judgment on this product’s suitability after a full evaluation.

❏ When copying a CD, DVD, or BD, you must meet the conditions that the work recorded

on the discs does not have a copyright, that you have a copyright for the work, that you
have received permission from the author, or that copying of the work onto the discs is
legally approved. Copying of a CD, DVD, BD without meeting these conditions is illegal
and should not be done.

❏ This product is for business use and not for household use.

Important Notice and Safety Instructions 11

Warnings, Cautions, and Notes

Warnings, Cautions, and Notes in this User's Guide as indicated below have the following

meanings.

Warnings

must be followed carefully to avoid bodily injury.

w

Cautions

must be observed to avoid damage to your equipment.

c

Notes

contain important information and useful tips on the operation of the product.

WARNING

This is a Class A product. In a domestic environment this product may cause radio

interference in which case the user may be required to take adequate measures.

The connection of a non-shielded interface cable to this product will invalidate the EMC

standards of this device. You are cautioned that changes or modifications not expressly

approved by Seiko Epson Corporation could void your authority to operate the equipment.

FCC Compliance Statement For American Users

This equipment has been tested and found to comply with the limits for a Class A digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference when the equipment is operated in a

commercial environment. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instruction manual,

may cause harmful interference to radio communications. Operation of this equipment in a

residential area is likely to cause harmful interference, in which case the user will be

required to correct the interference at his own expense.

For Canadian Users

This Class A digital apparatus complies with Canadian ICES-003.

À l’intention des utilisateurs canadiens

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Important Notice and Safety Instructions 12

Chapter 1

Using Your Software

System Requirements

Using the Product

Windows requirements

To use this product, you must have any of the following Windows operating systems

installed.

Operating system Windows XP (32bit, SP3 or later)

Home Edition/Professional

Windows Vista (32bit/64bit, SP2 or later)

Home Basic/Home Premium/Business/Enterprise/
Ultimate

Windows 7 (32bit/64bit, SP1 or later)

Home Premium/Professional/Enterprise/Ultimate

Windows Server 2003 (32bit, SP2 or later)

Standard/Enterprise

Windows Server 2003 R2 (32bit, SP2 or later)

Standard/Enterprise

Windows Server 2008 (32bit/64bit, SP2 or later)

Standard/Enterprise

Windows Server 2008 R2 (64bit, SP1 or later)

Standard/Enterprise

CPU Windows XP

Windows Vista
Windows 7
Windows Server 2003
Windows Server 2003 R2

Windows Server 2008
Windows Server 2008 R2

PP-50: Intel Pentium 4 (or compatible processor) 1.4 GHz
or faster processor

PP-50BD: Core DuoT2700/Core2Duo E6300 or more (or
the equivalent compatible processor)

PP-50: Intel Pentium 4 (or compatible processor) 2.0 GHz
or faster processor

PP-50BD: Core DuoT2700/Core2Duo E6300 or more (or
the equivalent compatible processor)

Using Your Software 13

Memory Windows XP

Windows Server 2003
Windows Server 2003 R2

PP-50: 512 MB or more (1 GB or more recommended)

PP-50BD: 1 GB or more

HDD
available
space

Windows Vista
Windows 7 32bit

Windows 7 64bit
Windows Server 2008
Windows Server 2008 R2

Windows XP PP-50: 10 GB or more

Windows Server 2003
Windows Server 2003 R2

Windows Vista PP-50: 25 GB or more

Windows 7 32bit PP-50: 26 GB or more

Windows 7 64bit PP-50: 30 GB or more

Windows Server 2008
Windows Server 2008 R2

1 GB or more

2 GB or more

PP-50BD: 100 GB or more

PP-50: 12.9 GB or more

PP-50BD: 100 GB or more

PP-50BD: 100 GB or more

PP-50BD: 100 GB or more

PP-50BD: 100 GB or more

PP-50: 50 GB or more

PP-50BD: 100 GB or more

HDD rotation speed 7200 rpm or faster

Interface USB 2.0

❏ Compatible with USB 2.0 standard
❏ Ensure Hi-Speed USB performance

Display XGA (1024 x 768 pixels) or higher

65,536 colors or more

Other Making music CD: Requires sound device with

appropriate driver installed.

Windows Media Player 6.4 or higher must be installed.

Note:

❏ If your file system is FAT, you may not write to a DVD/BD.

❏ ATI South Bridge chip set IPX460 or earlier is incompatible with this product.

❏ Refer to the URLs listed on pages “Help for Users in the United States and Canada” on page

95 and “Help for Users in the Europe (EMEA)” on page 96 for chip sets that are not supported.

❏ The product may not function properly if third party writing software is installed, anti-virus

software is installed, and another USB device is connected.

❏ Use a drive that supports commands and operations compatible with MMC 4.0 or higher and

can read subchannel data as a source drive for copying.

Using Your Software 14

Setting a Working Folder and Log

After the software installation, create a Working Folder on the hard disk for the disc

publishing operation. You can also set for log files. Log files are useful for service and

support of the product.

Note:

These settings are reflected for all the CD/DVD/BD publishers registered (except for the PP-100N).

1. Select Start ( in Windows 7 or Windows Vista) - All Programs (or Programs) ­EPSON Total Disc Maker - EPSON Total Disc Setup.

The EPSON Total Disc Setup will start.

2. Select Common Setting for Publishing from the Tool menu.

The Common Setting for Publishing screen will appear.

3. Click Browse to select a folder to create a Working Folder.

Note:

Select a drive with sufficient free space. For information on the necessary HDD space, see the
following section.
& See “System Requirements” on page 13.

4. Check the checkbox for Save publication log if you want to save the usage history of
the product.

Note:

When the log files saved in the computer exceed 200MB, the older ones will be deleted (starting
with the oldest one) to make room for new ones.

5. Click OK.

Using Your Software 15

Adding the Product

Use the EPSON Total Disc Setup to add the product (CD/DVD/BD publisher) to the
computer.

Note:

The product must be added when the connection point (port) is set manually. However, the product
does not need to be added when the connection point (port) is set automatically.

1. Make sure that the product is connected to the computer via the USB cable and that the
product is turned on.

2. Select Start ( in Windows 7 or Windows Vista) - All Programs (or Programs) ­EPSON Total Disc Maker - EPSON Total Disc Setup.

The EPSON Total Disc Setup will start.

3. Click Add.

4. Select Local CD/DVD/BD publisher, then click Next.

5. Select the product to be added from CD/DVD/BD Publisher List, then click Next.

6. Enter any name and click OK.

Using Your Software 16

Setting for Notification of Job Completion

A setting can be made to display a message on the screen that notifies you that a job (or
jobs) is finished.

Note:

This setting is reflected for all the CD/DVD/BD publishers registered.

1. Select Start ( in Windows 7 or Windows Vista) - All Programs (or Programs) ­EPSON Total Disc Maker - EPSON Total Disc Setup.

The EPSON Total Disc Setup will start.

2. Select Common Setting for Publishing from the Tool menu.

The Common Setting for Publishing screen will appear.

3. Click Notification Settings tab.

The Notification Settings screen will appear.

4. Check Display message box for Notification Method.

5. Select either one of the options for Notification when a job is finished.

6. Click OK.

Using Your Software 17

Overview of Applications

The EPSON Total Disc Maker software included with the product allows you to write or
copy CDs/DVDs/BDs, create CD/DVD/BD labels, and publish CDs/DVDs/BDs.

Note:

To write or copy BDs is possible only with PP-50BD.

EPSON Total Disc Maker

EPSON Total Disc Maker lets you write CDs/DVDs/BDs and print CD/DVD/BD labels. The
process used to write CDs/DVDs/BDs and print CD/DVD/BD labels is called "Publish" in
the EPSON Total Disc Maker program. Using EPSON Total Disc Maker, you can also
duplicate CDs/DVDs/BDs.

EPSON Total Disc Monitor

EPSON Total Disc Monitor is a utility that monitors the product and gives you information
about its current status. Using EPSON Total Disc Monitor, you can also pause/cancel jobs
or change the order of jobs to be processed.

EPSON Total Disc Setup

EPSON Total Disc Setup is a utility to register the product to the computer and to set basic
settings to publish CDs/DVDs/BDs, such as settings for the publish mode, stackers, and
drive.

Using Your Software 18

Using EPSON Total Disc Maker

Use EPSON Total Disc Maker to do the following:

❏ Writing data to BDs, data to DVDs, video to DVDs, data to CDs, music to CDs, music

and data to CDs, or video to CDs, or copying CDs/DVDs/BDs.

❏ Creating and editing CD/DVD/BD labels.

Starting EPSON Total Disc Maker

Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs
Point to EPSON Total Disc Maker, and then click EPSON Total Disc Maker.

Getting Information through Online Help

You can access online help for EPSON Total Disc Maker from the software or from the
Windows Start menu.

In window of EPSON Total Disc Maker, EPSON Total Disc Monitor, or EPSON Total Disc
Setup, click the button to display online help for each utility.

Using Your Software 19

Overview of Printer Driver

The printer driver lets you choose from a wide variety of settings to get the best printing
results.

Accessing the Printer Driver

You can access the printer driver from EPSON Total Disc Maker, EPSON Total Disc
Setup, most Windows-based applications, and the Windows Start menu.

If displayed from EPSON Total Disc Maker

The settings are only reflected in EPSON Total Disc Maker. The settings are lost when you
exit EPSON Total Disc Maker.

If displayed from EPSON Total Disc Setup or the Start menu

The information you set is saved as the printer driver settings, and after this, it is reflected
in the printer settings for EPSON Total Disc Maker and all other applications.

Refer to the following sections to access the printer driver.

From EPSON Total Disc Maker

1. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs.
Point to EPSON Total Disc Maker, and then click EPSON Total Disc Maker.

2. Select Print Settings from Tool menu.

From EPSON Total Disc Setup

1. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs.
Point to EPSON Total Disc Maker, and then click EPSON Total Disc Setup.

2. Select CD/DVD/BD Publisher; then click Properties.

From Windows applications

1. Click Print or Print Setup in the File menu.

2. In the window that appears, click Printer, Setup, Options, Preferences, or
Properties. (Depending on your application, you may need to click one or a
combination of these buttons.)

Using Your Software 20

From the Start menu

1. Windows 7:
Click , Control Panel, then click Devices and Printers.

Windows Vista/Windows Server 2008:
Click or Start, Control Panel, then click Printers.

Windows XP Professional:
Click Start, then click Printers and Faxes.

Windows XP Home Edition/Windows Server 2003:

Click Start, Control Panel, then click Printers and Faxes.

2. Right-click EPSON PP-50PRN, then click Printing Preferences in the menu.

Getting Information through Online Help

You can access online help for items in the printer driver from your application or from the
Windows Start menu.
& See “Accessing the Printer Driver” on page 20.

In the printer driver window, try one of the following procedures.

❏ Right-click the item, then select Help.

❏ Click Help.

Using Your Software 21

Uninstalling Software

You can uninstall the software by following the steps below.

Note:

❏ In Windows 7, Windows Vista, or Windows Server 2008, you may be asked for an administrator

password or confirmation when uninstalling the software. When asked for a password, enter the
password to proceed with the operation.

❏ In Windows XP or Windows Server 2003, log onto Windows as a user with administrator

privileges (belonging to the administrator group) to uninstall the software.

❏ When installing the software, various Microsoft components may be installed. Some of them

may not be uninstalled when uninstalling the software.

1. Close all applications.

2. Click Start ( in Windows 7 or Windows Vista), and then select Control Panel.

3. Click Uninstall a program (Windows 7, Windows Vista, or Windows Server 2008) or
double-click the Add or Remove Programs icon (Windows XP or Windows Server

2003).

4. Choose EPSON Total Disc Maker.

5. Click Uninstall/Change (Windows 7, Windows Vista, or Windows Server 2008) or click
Change/Remove (Windows XP or Windows Server 2003).

Note:

If you cannot perform the uninstallation due to any problem, uninstall the software by
double-clicking setup.exe in Discproducer Utility & Documents Disc.

6. Select Remove and click Next.

7. When the confirmation message appears, click Yes.

8. Follow the on-screen instructions.

Using Your Software 22

Chapter 2

Publishing Discs

Introduction

This section guides you through the procedures for creating and printing CDs/DVDs/BDs.

Note:

For information on CDs/DVDs/BDs, see the following section.
& See “Discs” on page 101.

Turning Power On/off

This section describes how to turn on/off power.

Turning power on

1. Connect the power cable.

2. Press P Power button until the power light flashes.

Power light flashes in green, then stays on.

Turning power off

Press the P Power button. The Power light will flash in green then turn off; then
power is turned off.

Caution:

❏ Fan will operate after turning power off, but it will automatically stop after 15 minutes.

c

❏ If the product is operating, wait for 10 seconds after operation is stopped; then turn off

power.

❏ The product may not be recognized by the computer when the power is turned back on

while fan is operating. In this case, disconnect the USB cable and connect it again.

Note:

❏ If turning off the product while power on the PC is on, follow the procedure below. If the product

is turned off without following the procedure, data in the PC maybe damaged.

1. If Total Disc Maker, Total Disc Monitor, or Total Disc Setup is running, close the software.

2. Double click "Safely Remove Hardware" on the task tray.

3. Select a drive on the product and select Stop.

Publishing Discs 23

Overview of Publishing Modes

To write data to CDs/DVDs/BDs and to print labels that you created/edited are called
“Publish” in EPSON Total Disc Maker. The product has three kinds of publishing modes.

Standard Mode

This mode uses stacker 1 as the input stacker, and stacker 2 or 3 as the output stacker.

When stacker 2 is selected as the output stacker, up to 50 CDs/DVDs/BDs can be created
at once. Also, if you refill discs in the input stacker and take out published discs from the
output stacker at the same time, up to 1000 CDs/DVDs/BDs can be published in a single
job.

& See “Standard Mode” on page 29.

Low-Volume Mode

This mode uses stacker 1 and 2 as the input stackers, and stacker 3 as the output stacker.

Different types of discs (CD, DVD, and BD) can be loaded into each of the 2 stackers and
can create different types of discs. This is ideal for creating small batches of discs at once.

If the same type of discs are loaded into stacker 1 and 2 and Auto is selected for the input
stacker setting, up to 100 CDs/DVDs/BDs can be continuously published by taking out
published discs without refilling discs.

Up to 1000 CDs/DVDs/BDs can be continuously published in a single job by refilling discs
and taking out published discs.

& See “Low-Volume Mode” on page 41

Drive Settings

Number of write retries

Select 0 to 9 for the Number of write retries.

The Number of write retries is a setting to retry writing if a write error occurs.

Setting the Number of write retries will enable the job to continue without pausing if a write
error occurrs.

Publishing Discs 24

Printer Settings

Printer name

Select Printer Name.

Note:

When changing the printer name, do not use Unicode characters. The device will not be recognized
correctly.

Failure error mark

If you check this check box, an error mark will be printed on any disc with a write error. This
is useful to identify the disc which encountered the write error.

The disc with the write error will be ejected to stacker 3.

Note:

The error mark will not be printed in the following cases.

❏ The job was canceled

❏ An incorrect disc type was found in the stacker

❏ Fatal error

❏ Not enough ink was left to print the error mark

Notice for CD/DVD/BD Writing and Printing

❏ Store the stacker out of direct sunlight. A warped or damaged stacker may stop the

product from operating normally.

❏ Use only CDs/DVDs/BDs labeled as suitable for printing, for example “Printable on the

label surface” or “Printable with ink jet printers.”

❏ For more details on handling CDs/DVDs/BDs and for guidelines for writing data to

CDs/DVDs/BDs, refer to your CD/DVD/BD documentation.

❏ When using the product for the first time after storing it for a long time or after an error,

missing dots or ink stains may appear and print quality may be reduced. If publishing a
large number of discs, check print quality by publishing one disc in advance. If any dots
are missing, run head cleaning.

❏ When writing and printing discs separately, it is recommended to print after writing. If

you write discs after printing, ink may cause discs to stick to each other and result in a
transport error, or dirt, stains, or scratches on the disc may cause a write error.

Publishing Discs 25

❏ Printing on rib area may result in ink sticking, disc sticking, or color loss.

❏ Try to test print on a spare CD/DVD/BD, and check the printed surface after waiting for

one full day, especially before printing a large number of CDs/DVDs/BDs.

❏ After printing the first copy, check the print quality to see if any dots are missing.

❏ Before using or touching the printed surface of your CDs/DVDs/BDs, make sure they

are completely dry and keep them out of direct sunlight.

❏ If the printed surface is sticky even after it has dried, do the following.

1. Change label type.

2. Change color saturation level.

3. Change the disc.

❏ Moisture on the printable surface may cause smearing.

❏ When using Epson specified discs, only [1] can be selected for Print Mode setting.

❏ Reprinting on the same CD/DVD/BD may not improve the print quality.

❏ Be sure to clean the inside of the stacker before using it if there is any dirt.

❏ Please check disc before printing, as the size of the receptor may vary.

❏ Ink may not bond if printed outside the receptor.

❏ If the product is operating, wait for 10 seconds after the operation is finished, and then

turn the power off.

❏ Data may be lost depending on the disc or storing condition; therefore, store important

data on multiple discs. Epson does not guarantee the data against loss.

❏ Do not insert an object like a screwdriver or clip into the CD/DVD/BD slots as this may

cause a malfunction.

❏ A published CD/DVD/BD may not be readable on another type of drive or player due to

compatibility.

❏ The quality of the blank disc determines print and write quality. It is recommended to

use only the specified disc type.

❏ It is recommended that you run a compare while writing data.

❏ Making a backup is recommended if the data is important. Recorded data may degrade

over long storing periods. It is recommended to make backups periodically.

Publishing Discs 26

❏ Do not shock or vibrate the product while reading or writing, as this may result in

malfunction of the drive or make the disc unusable.

❏ Do not use a cracked, warped, or deformed disc because it may break in pieces inside

the product and cause malfunction or injury.

❏ A disc may become unreadable or unwritable if it has a small scratch or dirt; therefore,

please handle it with care.

❏ Hold disc by the edge, and do not touch either surface.

❏ The completed job display of EPSON Total Disc Monitor shows the number of

successes, number of failures, and number of discs printed.

❏ Do not use discs with lens cleaner, a label sticker, or condensation on them as it may

cause mechanical error or malfunction.

❏ If the file system of the computer used is FAT, DVD/BD writing may not be possible.

Precautions for Duplicating CDs/DVDs/BDs

❏ Please use a CD/DVD/BD drive that supports MMC 4.0-compatible commands and

operates in conformity with MMC 4.0 as a source drive for copying. (Please check the
Epson website for a list of drives for which operation has been verified.)

❏ Copying CDs/DVDs/BDs may not be possible depending on the type of CD/DVD/BD

source drive used. If problems occur, please try using a different CD/DVD/BD source
drive for copying.

❏ To copy from the drive using EPSON Total DIsc Maker, please log onto Windows as a

user with administrator privileges (belonging to the administrator group). Otherwise,
copying is not possible, because certain parts of the drive cannot be accessed with a
limited user account.

❏ If the source disc is a multi-session CD/DVD/BD, it cannot be copied.

❏ If the source disc is a packet-written CD, it cannot be copied.

Printing on CDs/DVDs/BDs with a Commercially Available Software Package

When you print on CDs/DVDs/BDs with a commercially available software package that
supports CD/DVD/BD printing, you have to make the following settings.

Publishing Discs 27

Size 124 x 124 mm (4.88 x 4.88")

Type CD/DVD Label, CD/DVD Premium Label, or Epson

Specified CD/DVD Label

Margins on all sides 2 mm (0.08")

Notice for Barcode Printing

❏ When printing barcodes and 2D codes, be sure to use Epson brand ink cartridges.

❏ When printing barcodes and 2D codes on discs that are not Epson specified

CDs/DVDs/BDs, check whether the printed barcodes or 2D codes can be read correctly
by a scanner.

❏ Do not place barcodes or 2D codes where they overlap other print data, or where they

extend beyond the print area.

❏ Barcodes and 2D codes use the ratio of black to white to indicate information. If ink

penetration results in a deterioration of the ratio of black to white, barcodes and 2D
codes may not be able to be read correctly. Check whether the printed barcodes and
2D codes can be read correctly by a scanner.

❏ If a barcode printed with bidirectional printing cannot be read correctly, align the print

head and then print the barcode, or print the barcode with unidirectional printing.

Publishing Discs 28

Standard Mode

Loading Discs

Follow the steps below to load CDs/DVDs/BDs.

1. Open the disc cover.

2. Take out stacker 1.

3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the
recording side of the disc.

Publishing Discs 29

4. Load CDs/DVDs/BDs into stacker 1 with the printable side facing up.

Caution:

Do not load the discs above the red line marked on the stacker; otherwise, the discs or

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product may be damaged.

5. Insert stacker 1.

Publishing Discs 30

6. Close the disc cover.

Accessing EPSON Total Disc Maker

After loading discs into the stacker, access EPSON Total Disc Maker to make settings for
writing discs, and create the labels printed on the discs.

Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs.
Point to EPSON Total Disc Maker, and then click EPSON Total Disc Maker.

To learn how to use EPSON Total Disc Maker, go to the Help menu.

Registering Data

The following instructions explain how to register data to be written on discs.

1. Start EPSON Total Disc Maker and click Disc on the menu bar of EPSON Total Disc
Maker.

Publishing Discs 31

2. Select type of discs to be published from the list, then click Apply.

Publishing Discs 32

3. Drag and drop files or folders to the data tree or data list. For details, see Help for
EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 33

Creating Labels

The following instructions explain how to create labels using templates provided with the
software.

1. Click Label on the menu bar of EPSON Total Disc Maker.

Publishing Discs 34

2. Click Template tab and select a label design from the list, then click Apply.

Publishing Discs 35

3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs.
For details, see Help for EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 36

Making the Stacker Settings

The following instructions explain how to set stackers.

1. Click Publish on the menu bar of EPSON Total Disc Maker.

2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total
Disc Setup.

Publishing Discs 37

3. Set Stacker Settings.

❏ Publish Mode: Select Standard mode.

❏ Stacker 1: Select the type of discs that you loaded into stacker 1.

❏ Stacker 2: Output Stacker will be displayed.

4. Click OK.

Publishing Discs 38

Publishing Discs

The following instructions explain how to publish CDs/DVDs/BDs.

1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For
details, see Help for EPSON Total Disc Maker.

Note:
To access Help for EPSON Total Disc Maker, select Help from the Help menu.

2. Click the Publish button.

Publishing Discs 39

Caution:

❏ For PP-50BD: Do not open the disc cover while the product is publishing discs, unless the

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application instructs you to add or remove discs. This may affect write quality. Also, do not
put your hands inside the product while it is beeping, as the arm is still moving.

❏ For PP-50BD: Beep will sound if you open the disc cover while running a job, and the job

will pause. Closing the disc cover automatically resumes the job.

❏ For PP-50BD: Do not operate the stacker while the unit is beeping, as the arm may be

damaged.

❏ For PP-50BD: If you need to open the disc cover, pause or cancel your job before

opening it.

❏ For PP-50: When you open the disc cover while running a job (Busy indicator is flashing),

make sure the internal light has turned off and that the arm has stopped moving before
performing any operation, such as loading or taking out discs. Do not put your hands
inside the product or operate stackers while the arm is moving. Also, open and close the
disc cover gently.

❏ For PP-50: When you open the disc cover while running a job, the job will pause. Closing

the disc cover automatically resumes the job.

❏ Do not open the ink cartridge cover while running a job.

❏ Depending on the disc or the computer used, writing speed may become slower than the

set speed.

❏ Depending on the disc used, the recommended writing speed of the disc cannot be used.

In this case, reduce the writing speed. Especially with DVD±R DL and BD-R DL, it is
recommended to write with slow speed.

Note:

If Windows shuts down while processing a job, the job may be resumed when restarting Windows
next time.

Publishing Discs 40

Low-Volume Mode

Loading Discs

Follow the steps below to load CDs/DVDs/BDs.

1. Open the disc cover.

2. Take out stacker 1.

3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the
recording side of the disc.

Publishing Discs 41

4. Load CDs/DVDs/BDs into stacker 1 with the printable side facing up.

Caution:

Do not load the discs above the red line marked on the stacker; otherwise, the discs or

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product may be damaged.

5. Insert stacker 1.

Publishing Discs 42

6. Take out stacker 2.

7. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the
recording side of the disc.

8. Load CDs/DVDs/BDs into stacker 2 with the printable side facing up.

Caution:

Do not load the discs above the red line marked on the stacker; otherwise, the discs or

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product may be damaged.

Publishing Discs 43

9. Insert stacker 2.

10.Close the disc cover.

Accessing EPSON Total Disc Maker

After loading discs into the stackers, access EPSON Total Disc Maker to make settings for
writing discs, and create the labels printed on the discs.

Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs.
Point to EPSON Total Disc Maker, and then click EPSON Total Disc Maker.

To learn how to use EPSON Total Disc Maker, go to the Help menu.

Publishing Discs 44

Registering Data

The following instructions explain how to register data to be written on discs.

1. Start EPSON Total Disc Maker and click Disc on the menu bar of EPSON Total Disc
Maker.

2. Select type of discs to be published from the list, then click Apply.

Publishing Discs 45

3. Drag and drop files or folders to the data tree or data list. For details, see Help for
EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 46

Creating Labels

The following instructions explain how to create labels using templates provided with the
software.

1. Click Label on the menu bar of EPSON Total Disc Maker.

Publishing Discs 47

2. Click Template tab and select a label design from the list, then click Apply.

Publishing Discs 48

3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs.
For details, see Help for EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 49

Making the Stacker Settings

The following instructions explain how to set stackers.

1. Click Publish on the menu bar of EPSON Total Disc Maker.

2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total
Disc Setup.

Publishing Discs 50

3. Set Stacker Settings.

❏ Publish Mode: Select Low-volume mode.

❏ Stacker 1: Select the type of discs that you loaded into stacker 1.

❏ Stacker 2: Select the type of discs that you loaded into stacker 2.

4. Click OK.

Publishing Discs 51

Publishing Discs

The following instructions explain how to publish CDs/DVDs/BDs.

1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For
details, see Help for EPSON Total Disc Maker.

Note:
To access Help for EPSON Total Disc Maker, select Help from the Help menu.

2. Click the Publish button.

Publishing Discs 52

Caution:

❏ For PP-50BD: Do not open the disc cover while the product is publishing discs, unless the

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application instructs you to add or remove discs. This may affect write quality. Also, do not
put your hands inside the product while it is beeping, as the arm is still moving.

❏ For PP-50BD: Beep will sound if you open the disc cover while running a job, and the job

will pause. Closing the disc cover automatically resumes the job.

❏ For PP-50BD: Do not operate the stacker while the unit is beeping, as the arm may be

damaged.

❏ For PP-50BD: If you need to open the disc cover, pause or cancel your job before

opening it.

❏ For PP-50: When you open the disc cover while running a job (Busy indicator is flashing),

make sure the internal light has turned off and that the arm has stopped moving before
performing any operation, such as loading or taking out discs. Do not put your hands
inside the product or operate stackers while the arm is moving. Also, open and close the
disc cover gently.

❏ For PP-50: When you open the disc cover while running a job, the job will pause. Closing

the disc cover automatically resumes the job.

❏ Do not open the ink cartridge cover while running a job.

❏ Depending on the disc or the computer used, writing speed may become slower than the

set speed.

❏ Depending on the disc used, the recommended writing speed of the disc cannot be used.

In this case, reduce the writing speed. Especially with DVD±R DL and BD-R DL, it is
recommended to write with slow speed.

Note:

If Windows shuts down while processing a job, the job may be resumed when restarting Windows
next time.

Publishing Discs 53

Taking Out Discs

Follow the steps below to take out the published discs from the stackers.

1. Open the disc cover.

2. Take out the stacker only when the output stacker is stacker 2.

3. Take out the published discs from the stacker. The output stacker differs according to
the publishing mode. Refer to the following table.

Output stacker Mode Number of discs

Stacker 2 Standard Mode Up to about 50 discs

Stacker 3 Standard Mode

Low-volume Mode

Stacker 2 Stacker 3

Note:

❏ Be sure to let CDs, DVDs, and BDs dry completely before using them or touching the printed

surface. Allow Epson specified discs to dry for at least 1 hour and other types of discs for at
least 24 hours.

Up to about 20 discs

❏ If the print position is misaligned, adjust it using the printer driver. For details, refer to the printer

driver Help.

❏ If the ink smears, adjust the color saturation. For details, refer to the printer driver Help.

Publishing Discs 54

Pausing Publishing

If you need to pause publishing, follow the instructions below.

When you start publishing, the screen of EPSON Total Disc Monitor appears on your
computer screen. Select the job you want to pause in the Unfinished Job list, and then
select Pause Job from the Job menu or click button.

Note:

❏ If there is a disc being published, the job is paused after the processing is finished.

❏ The processing of any subsequent job also does not start while the job is paused.

Publishing Discs 55

Resuming Publishing

If you need to resume publishing, follow the instructions below.

Start EPSON Total Disc Monitor. Select the job you want to resume in the Unfinished Job
list, and then select Resume Job from the Job menu or click button.

Publishing Discs 56

Canceling Publishing

If you need to cancel publishing, follow the instructions below.

Start EPSON Total Disc Monitor. Select the job you want to cancel in the Unfinished Job
list, and then select Cancel Job from the Job menu or click button.

Note:

If a disc is being published, that processing is stopped, and the disc is output to the output stacker.

Publishing Discs 57

Priority Publishing

If you need to process a job before the others when more than one job is being published,
follow the instructions below.

Start EPSON Total Disc Monitor. Select the job you want to give priority to in the Unfinished
Job list, and then select Priority Publishing from the Job menu or click button. The
selected job will be processed after the job in progress.

Note:

Any job cannot be given priority before such operations as nozzle checking, aligning print head, and
correcting printing position.

Publishing Discs 58

Chapter 3

Replacing Ink Cartridges

Checking the Ink Cartridge Status

Note:

❏ Epson cannot guarantee the quality or reliability of ink not made by EPSON.

❏ When an ink cartridge is running low, the status is displayed on the EPSON Total Disc Monitor.

To check the ink cartridge status, do the following:

❏ EPSON Total Disc Monitor appears automatically when you start a job. You can check

the ink cartridge status from this window.
You can also run EPSON Total Disc Monitor from the Start menu.
& See “Using EPSON Total Disc Monitor” on page 83.

Note:

If any of the ink cartridges installed in the product is broken, incompatible with the product
model, or improperly installed, EPSON Total Disc Monitor will not display an accurate
calculation of the ink cartridge status. Be sure to replace or reinstall any such ink cartridge with
an ink cartridge supported by the product.

Replacing Ink Cartridges 59

Precautions on Ink Cartridge Replacement

Read all the instructions in this section before replacing the ink cartridges.

❏ Install all six ink cartridges. Disc publishing (write/print) cannot be done even if only one

ink cartridge is missing.

❏ This product uses ink cartridges equipped with an IC chip that monitors the amount of

ink used by each cartridge. Cartridges are usable even if they are removed and
reinserted. However, some ink is consumed each time cartridges are inserted, because
the product automatically checks their reliability.

❏ The valve in the ink supply port is designed to contain any excess ink that may be

released. However, careful handling is recommended. Do not touch the supply port of
the ink cartridge or its surrounding area.

❏ Ink is consumed during the following operations: ink charging when an ink cartridge is

installed, print head cleaning, and automatic cleaning executed periodically.

❏ For maximum ink efficiency, only remove an ink cartridge when you are ready to

replace it. Ink cartridges with low ink status may not be used when reinserted.

❏ Do not refill the ink cartridges. Other products not manufactured by Epson may cause

damage that is not covered by Epson's warranties, and under certain circumstances,
may cause erratic product behavior.

❏ Keep ink cartridges out of the reach of children. Do not allow children to drink from or

handle the cartridges.

❏ Be careful when you handle used ink cartridges, as there may be some ink around the

ink supply port. If ink gets on your skin, wash the area thoroughly with soap and water.
If ink gets into your eyes, flush them immediately with water. If discomfort or vision
problems continue after a thorough flushing, see a doctor immediately.

❏ Epson recommends the use of genuine Epson ink cartridges. The use of non-genuine

ink may cause damage that is not covered by Epson's warranties, and under certain
circumstances, may cause erratic product behavior.

❏ Do not open the ink cartridge package until you are ready to install it in the product.

❏ Use ink cartridges within six months after opening the packages.

❏ Leave the old cartridge installed in the product until you have obtained a replacement;

otherwise, ink remaining in the print head nozzles may dry out.

Replacing Ink Cartridges 60

❏ You cannot continue printing with an ink cartridge after it has reached its replacement

time, even if the other cartridges still contain ink. Before printing, replace the used
cartridge.

❏ Do not turn off the product or open the ink cartridge cover while loading ink (Power light

is flashing). Opening of covers may cause the ink to reload, resulting in more of the ink
being consumed. Also, normal printing may be disturbed.

❏ If the ink cartridge is not recognized even if it is correctly installed, dirt may be attached

to the green circuit board. Remove the cartridge, wipe the circuit board with a soft cloth
and install it again.

❏ Color adjustment of the product is based on the use of genuine Epson ink cartridges.

Use of non-genuine ink cartridges may result in reduced print quality and the product
performance may not be optimum.

❏ When the Ink lamp is flashing or lit, the ink cartridge is not correctly installed. Check that

it is installed correctly.

❏ If installing an ink cartridge does not provide normal printing, press the Cleaning button

for 3 seconds. If it does not resolve the problem, repeat the process for 1 or 2 times.

❏ By turning off the product using the Power button, print head is automatically covered

to prevent ink from drying. When not in use after installing ink cartridges, make sure to
turn off using the Power button. Do not unplug the power cord or shut down the breaker
while the power is on.

❏ When moving or transporting the product after installing ink cartridges, move or

transport with ink cartridges installed.

Replacing Ink Cartridges 61

Replacing an Ink Cartridge

Note:

❏ Do not open the ink cartridge package until you are ready to install it in the product.

❏ To confirm the status of each ink cartridge, see the following section:

& See “Using EPSON Total Disc Monitor” on page 83.

This table describes the status of the lights and the actions you need to take.

Lights Action

Ink is low. Obtain a replacement ink cartridge.

The ink cartridge has reached its replacement time. Replace the
used ink cartridge with a new one.

: flashing : on

To replace an ink cartridge, follow the steps below.

Caution:

Do not remove the cartridge from the product until you are ready to replace it with another.

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Note:

The illustrations show replacement of the light magenta ink cartridge, but the instructions are the
same for all the cartridges.

1. Make sure that the Power light is on, but not flashing.

2. Open the ink cartridge cover.

Note:

Wait for 4 seconds or more before removing the ink cartridge. Otherwise, ink may squirt.

Replacing Ink Cartridges 62

3. Push in the used cartridge so the cartridge pops out slightly.

4. Carefully pull the used cartridge straight out of the slot. Dispose of it properly.

5. Remove the new ink cartridge from the package.

Caution:

❏ Do not touch the green IC chip on the side of the cartridge. This can damage the ink

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cartridge.

❏ Always install an ink cartridge immediately after removing the old cartridge. If the

cartridge is not installed promptly, the print head may dry out and be unable to print.

❏ Do not refill the ink cartridge. Other products not manufactured by Epson may cause

damage that is not covered by Epson's warranties, and under certain circumstances,
may cause erratic product behavior.

Replacing Ink Cartridges 63

6. Place the new ink cartridge into the slot. Then push the ink cartridge until it clicks into
place.

7. When you are finished replacing cartridges, close the ink cartridge cover.

Replacing Ink Cartridges 64

Chapter 4

Maintaining Your Product

Checking the Print Head Nozzles

If you find that the printout is unexpectedly faint or that dots are missing, you may be able
to identify the problem by checking the print head nozzles.

You can check the print head nozzles from your computer by using the nozzle check utility.

Using the Nozzle Check Utility

Follow the steps below to use the nozzle check utility.

1. Make sure that an unprinted disc is installed in stacker 1.

2. Make sure that no lights are indicating errors and that the disc cover is closed.

3. Access the printer driver.

See “Accessing the Printer Driver” on page 20.

4. Click the Utility tab; then click the Nozzle Check button.

5. Follow the on-screen instructions.

Below are two sample nozzle check patterns.

Compare the quality of the printed check page with the sample shown below. If there
are no print quality problems, such as gaps or missing segments in the test lines, the
print head is fine.

Maintaining Your Product 65

If any segment of the printed lines is missing, as shown below, this could mean a
clogged ink nozzle.

& See “Cleaning the Print Head” on page 67.

Maintaining Your Product 66

Cleaning the Print Head

If you find that the printout is unexpectedly faint or that dots are missing, you may be able
to solve these problems by cleaning the print head, which ensures that the nozzles are
delivering ink properly.

You can clean the print head from your computer using the head cleaning utility in the
printer driver or from the product by using the buttons.

Caution:

❏ Do not open the ink cartridge cover while cleaning print head. Print head cleaning stops

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if the ink cartridge cover is opened.

❏ Print head cleaning consumes ink. Excess print head cleaning will result in reduction of

ink cartridge life.

Note:

❏ Clean the print head only if print quality declines; for example, if the printout is blurry or the color

is incorrect or missing.

❏ Use the nozzle check utility first to confirm that the print head needs to be cleaned. This saves

ink.

❏ When ink is low you may not be able to clean the print head. When ink has reached its

replacement time, you cannot clean the print head. Replace the appropriate ink cartridge first.

Using the Head Cleaning Utility

<Normal> <Clogged>

Follow the steps below to clean the print head using the head cleaning utility.

Maintaining Your Product 67

1. Make sure the product is turned on.

2. Make sure no lights indicate errors and the disc cover is closed.

3. Access the printer driver.

See “Accessing the Printer Driver” on page 20.

4. Click the Utility tab; then click the Head Cleaning button.

5. Follow the on-screen instructions.

The Power light flashes while the product performs the cleaning cycle.

Caution:

Never turn off the product while the Power light is flashing. Doing so may damage the

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product.

Note:

❏ If print quality has not improved after repeating this procedure about four times, turn the product

off and wait at least six hours. Then run the nozzle check again and repeat the head cleaning if
necessary.

❏ If the print quality still has not improved, at least one of your ink cartridges may be old or

damaged and may need to be replaced.
& See “Replacing an Ink Cartridge” on page 62.

Using the Product Buttons

Follow the steps below to clean the print head using the product buttons.

1. Make sure the PC is turned on.

2. Make sure the product is turned on.

3. Make sure no lights indicate errors and the disc cover is closed.

4. Press and hold down the Cleaning button for three seconds.

The product starts cleaning the print head and the Power light begins flashing.

Caution:

Never turn off the product while the Power light is flashing. Doing so may damage

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the product.

5. When the Power light stops flashing, print a nozzle check pattern to confirm that
the head is clean.
& See “Checking the Print Head Nozzles” on page 65.

Maintaining Your Product 68

Note:

❏ If print quality has not improved after repeating this procedure about four times, turn the product

off and wait for at least six hours. Then run the nozzle check again and repeat the head cleaning
if necessary.

❏ If the print quality still has not improved, at least one of your ink cartridges may be old or

damaged and may need to be replaced.
& See “Replacing an Ink Cartridge” on page 62.

Aligning the Print Head

If you notice a misalignment of vertical lines or horizontal banding, you may be able to
solve this problem by using the print head alignment utility in your printer driver.

Note:

Disc thickness may vary, depending on their manufacturer. Using discs with various thicknesses
may result in misalignment of the print head. Use the print head alignment utility to check and adjust
the print head alignment. It is recommended to use the same product and type of discs when
publishing several discs.

Using the Print Head Alignment Utility

Follow the steps below to align the print head using the print head alignment utility.

1. Make sure an unprinted disc is inserted in stacker 1.

2. Make sure no lights indicate errors and the disc cover is closed.

3. Access the printer driver.

See “Accessing the Printer Driver” on page 20.

4. Click the Utility tab, then click the Print Head Alignment button.

5. Follow the on-screen instructions to align the print head.

Caution:

❏ When you enter a value in the confirmation screen after the initial adjustment, adjustment

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will be done using the initial value and the entered value added together. To clear the
adjustment value, select Reset and click Exit.

❏ If the label printing surface is not aligned with center of the disc after aligning the print

head as described above, print will appear out of alignment compared to printing surface.

Maintaining Your Product 69

Correcting the Printing Position

If you notice a misalignment of vertical printing position, you may be able to solve this
problem by using the correcting the printing position utility in your printer driver.

Using the Correcting the Printing Position Utility

Follow the steps below to adjust the vertical and horizontal printing position using the
Correcting the printing position utility.

1. Make sure an unprinted disc is inserted in stacker 1.

2. Make sure no lights indicate errors and the disc cover is closed.

3. Access the printer driver.

See “Accessing the Printer Driver” on page 20.

4. Click the Utility tab, then click the Correcting the Printing Position button.

5. Follow the on-screen instructions to adjust the vertical and horizontal printing position.

Maintaining Your Product 70

Cleaning Your Product

Cleaning the Exterior of the Product

To keep your product operating at its best, clean it thoroughly several times a year by using
the following procedure.

Caution:

❏ Never use alcohol or thinner to clean the product. These chemicals can damage the

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product.

❏ Take care to prevent water from getting inside the product. If moisture, dirt, or other

matter gets inside of the product, besides affecting print quality, it may cause the electric
circuits to short.

1. Make sure the product is turned off and all the lights are off, and then unplug the power
cord from the electrical outlet.

2. Use a soft, clean cloth to carefully remove any dust or dirt.

If the dirt does not come off, clean it using a soft, clean cloth dampened with a mild
detergent. Then, wipe the outside of the product dry with a dry, soft cloth.

Note:

❏ After cleaning the product, close the disc cover to protect the product from dust.

❏ Make sure to clean the filter that is located on the rear of the product at regular intervals. See

the next section.

Maintaining Your Product 71

Cleaning the Interior of the Product

To keep your printouts at their best, clean the inside by using the following procedure.

1. Make sure the product is turned off and all the lights are off, and then unplug the power
cord from the electrical outlet.

2. Open the disc cover, and remove the stackers from the product.

3. Use a soft, clean cloth to carefully remove any dust or dirt from the stackers and inside
of the product.

4. Place the stackers back in position.

Caution:

❏ Be careful to keep water away from the electronic components.

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❏ Do not spray the inside of the product with lubricants.

❏ Dirt attached to stacker 3 or 4 should be wiped clean with a soft cloth moistened with

neutral detergent.

Cleaning the Filter

Clean the filter located on the rear of the product once every six months.

1. Make sure the product is turned off and all the lights are off, and then unplug the power
cord from the electrical outlet.

2. Loosen and remove the screws from the filter covers to open them.

Maintaining Your Product 72

3. Remove the filters from the filter covers.

4. Use a vacuum-cleaner to clean the dust on the filters.

5. Place the filters back in position.

6. Tighten the screws to close the filter covers.

Caution:

Clean the filter periodically (once in every six months).

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Maintaining Your Product 73

Getting Maintenance Information

You can get helpful information for maintenance and support of the product, the cumulative
number of printed discs, and the service life of the drive.

1. Make sure that the product is connected to the computer via the USB cable and that the
product is turned on.

2. Access the printer driver.

See “Accessing the Printer Driver” on page 20.

3. Click the Maintenance Info tab.

Note:
When Service life of Drive is close to 100%, it is time to replace it.

Transporting Your Product

If you need to transport your product some distance, carefully prepare and repack it. Be
sure to use the original box and packing materials.

Warning:

The product is heavy, so have two people lift the product.

w

Caution:

❏ When storing or transporting the product, do not tilt it, stand it up vertically, or turn it

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upside down. If you need to transport the product, carefully prepare and repack it using
the original box and packing materials in order to protect the product from shock.

❏ Leave the ink cartridges installed. Removing the cartridges can dry out the print head and

may prevent the product from printing.

1. Turn off the product and unplug its power cord.

2. Disconnect the interface cable.

3. Remove all discs from the stackers.

4. Open the ink cartridge cover. Secure the ink cartridges with tape; then close the ink
cartridge cover.

5. Close the disc cover. Secure it with tape.

6. Attach the protective materials to both sides of the product.

Maintaining Your Product 74

7. Repack the product and accessories in the original box.

Note:

❏ Keep the product level during transport.

❏ Be sure to remove the protective materials and tape from the product before using it again.

❏ Be sure to lift the product by the correct positions, as shown below.

Maintaining Your Product 75

Chapter 5

Troubleshooting

Diagnosing the Problem

Troubleshooting product problems is best handled in two steps: first diagnose the problem,
then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided
by Help, the control panel, and the EPSON Total Disc Monitor Utility. Refer to the
appropriate section below.

If you have a specific problem relating to publishing quality, a problem not related to
publishing quality, a disc feeding problem, or if the product does not publish at all, refer to
the appropriate section.

To solve a problem, you may need to cancel publishing.
& See “Canceling Publishing” on page 57.

Error Indicators

You can identify many common problems using the lights on your product. If the product
stops working and the lights are on or flashing, use the following table to diagnose the
problem; then follow the recommended corrective measures.

Note:

Condition of indicator lights after error may change, depending on the operation.

Troubleshooting 76

: on, : off, : flashing, : flashing fast

Error associated with cover

Lights

Stacker

Power Busy Error Ink

1 2 3

Error associated with disc transfer

Lights

Stacker

Power Busy Error Ink

1 2 3

Conditions/Remedies

Disc cover or ink cartridge cover open

Close covers.

Job is paused because disc cover or ink car­tridge cover was opened while processing the job

Wait for the job to resume.

Conditions/Remedies

Disc pick up error

Resolve the problem as follows.

1. Open the disc cover and fan the discs inside
the input stacker.

2. Close the disc cover and publish disc again.

If the same error occurs frequently, contact your
dealer.

Multiple feed error

Resolve the problem as follows.

1. Open the disc cover.

2. Remove the discs from both the drive tray and
the printer tray.

3. Fan the discs inside the input stacker to avoid
disc sticking.

4. Insert other discs into the input stacker.

5. Close the disc cover and publish disc again.

If the same error occurs frequently, contact your
dealer.

Troubleshooting 77

Lights

Power Busy Error Ink

Stacker

1 2 3

Conditions/Remedies

Disc transfer error

Turn off the product and remove the disc. If the
same error occurs frequently, contact your
dealer.

Arm failed to release disc

Turn off the product and remove disc.

Do not remove disc from the arm by hand if arm is
picking up the disc. This may damage the arm. To
remove the disc from the arm, turn on the product
again and let initializing process remove the disc.

If the same error occurs frequently, contact your
dealer.

Internal error

Turn off the product and check inside for any
objects, then turn on the product again.

If the same error occurs frequently, contact your
dealer.

Do not remove disc from the arm by hand if arm is
picking up the disc. This may damage the arm. To
remove the disc from the arm, turn on the product
again and let initializing process remove the disc.

Error associated with stacker

Lights

Power Busy Error Ink

Stacker

1 2 3

Conditions/Remedies

Stacker 1 is not correctly inserted

Make sure stacker 1 is correctly inserted.

Stacker 2 is not correctly inserted

Make sure stacker 2 is correctly inserted.

Troubleshooting 78

Lights

Power Busy Error Ink

Stacker

1 2 3

Conditions/Remedies

Stacker 1 is empty

Load discs into stacker 1.

Note:

The Stacker lamp flashes when the source
stacker is out of discs; however, the timing of
the light flashing may not match the timing of
the stacker becoming empty.

Stacker 2 is empty

Load discs into stacker 2.

Note:

The Stacker lamp flashes when the source
stacker is out of discs; however, the timing of
the light flashing may not match the timing of
the stacker becoming empty.

Stacker 1 is overloaded

Remove discs so that discs are below the red line.

Stacker 2 is overloaded

Remove discs so that discs are below the red line.

Stacker 3 is overloaded

Remove all the discs from stacker 3.

Stacker 2 is full

Remove published discs from stacker 2.

Stacker 3 is full

Remove published discs from stacker 3.

Troubleshooting 79

Error associated with ink

Lights

Power Busy Error Ink

Stacker

1 2 3

Conditions/Remedies

Ink low

Obtain a replacement ink cartridge. To determine
which cartridge is low, check the ink cartridge
status.
See “Checking the Ink Cartridge Status” on page

59.

The ink has reached its replacement time or it is
not installed correctly.

Replace the ink cartridge or reinstall it.

If the ink cartridge is not recognized even if it is
installed correctly, there may be dirt on the green
circuit board. Wipe it with soft cloth and install it
again.

The product will stop operation before ink is
completely empty in order to maintain print head
quality. Therefore, some ink will be left in the ink
cartridge.

It is recommended to use a genuine ink cartridge.

Ink cartridge not fully inserted

All Ink lights are on.
Check ink cartridges and make sure they are all
fully inserted.

Troubleshooting 80

Error associated with product

Lights

Power Busy Error Ink

Stacker

1 2 3

Conditions/Remedies

Ink pad full

Please have an authorized Epson service center
service the ink pad right away. The pad is full and
the unit can no longer function. Do not attempt to
service the unit yourself.

Note:

If ink pad is nearly full, an "Ink Pad Nearly Full"
message will be displayed by the software. There
will be no lights indicating it.
Please have an authorized Epson service center
service the ink pad right away. The pad is nearly
full and the unit will stop functioning when the pad
becomes full. Do not attempt to service the unit
yourself.

Product maintenance error

A product maintenance error has occurred.

Turn off the product and contact your dealer.

Internal error

Turn off the product and check inside for any
objects. If the same error occurs frequently,
contact your dealer.

❏ Leaving the product off after the error may

result in clogging of print head. Make sure to
turn on the product immediately after it is
turned off.

❏ If resuming label printing after the error, run a

nozzle check and confirm the condition of the
print head.

❏ If publishing does not start, check if a print job

remains in the print spooler and delete all print
jobs.

Troubleshooting 81

Error associated with drive

Lights

Power Busy Error Ink

Stacker

1 2 3

Conditions/Remedies

Drive tray open/close error

Turn off the product, unplug the power cord, and
check inside for any objects. Then, publish the
disc again. If the same error occurs frequently,
contact your dealer.

Internal drive error

Turn off the product, unplug the power cable,
and then check the inside of the drive. If the same
error occurs frequently, contact your dealer.

Writing error

The error could not be cleared even if it repeated
itself for the retry number of times.

Disc may have a problem. Replace the disc and
resume job.
If the same error occurs frequently, contact your
dealer.

Invalid disc error

An invalid disc error has occurred, such as the disc
may not be blank or the disc does not have
enough space. Or, the disc loaded in the stacker
differs from the disc type you set in the EPSON
Total Disc Setup Properties dialog box.

The error could not be cleared even if it repeated
itself for the retry number of times.

Check that the disc is blank and not damaged.
Then, in the EPSON Total Disc Setup Properties
dialog box, select the disc type that is the same as
the discs loaded in the stacker. If you use the
proper disc but the same error occurs frequently,
contact your dealer.

Troubleshooting 82

Other error

Lights

Stacker

Power Busy Error Ink

1 2 3

Improper status error

Turn the product off and on. If the same error
occurs frequently, contact your dealer.

Conditions/Remedies

EPSON Total Disc Monitor

If a problem occurs while publishing, an error message will appear in the EPSON Total
Disc Monitor window.

If an error message appears indicating the parts inside the product are near the end of their
service life or the waste ink pad in the product is saturated, contact your dealer to replace it.

Checking Product Status

Using EPSON Total Disc Monitor

EPSON Total Disc Monitor displays detailed information on the product status.

There are three ways to access EPSON Total Disc Monitor:

❏ When you send a job to the product, EPSON Total Disc Monitor appears.

❏ In the EPSON Total Disc Maker window, click the Publish button. From the Tool menu,

select Start Total Disc Monitor.

❏ Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs.

Point to EPSON Total Disc Maker, and then click EPSON Total Disc Monitor.

Troubleshooting 83

When you access EPSON Total Disc Monitor, the following window appears:

Job List

Operation
Guidance

Ink Cartridge
Status

Drive/Printer/
Stacker Status

EPSON Total Disc Monitor provides the following information:

❏ Job List:

You can check a list of jobs (up to 1000 for Unfinished Job and 50 for Finished Job) and
its information, and also you can cancel, pause, and restart unfinished jobs.

❏ Operation Guidance:

This provides device status information. It also displays error messages as well as
helpful tips for better publishing.

❏ Ink Cartridge Status:

This provides a graphic display of the ink cartridge status.

Note:

Printable copies is an approximate value based on the number of labels that can be printed
from the present time when printing the same label as last time. This value may differ from the
actual value as a result of influences such as the printing data and printing environment. Up to
1000 is indicated as “1000 or more discs,” and less than 1000 is indicated in increments of 10.

❏ Drive, Printer, Stacker Status:

This provides a graphic display of the drive, printer, and stacker status. It also shows
where an error occurs.

Troubleshooting 84

Disc or the CD/DVD/BD Tray Does Not Feed Correctly

Disc Does Not Feed

Remove the stack of discs and make sure of the following:

❏ The disc is not damaged.

❏ The disc is not too old. See the instructions that came with the disc for more

information.

❏ The discs are not loaded above the red line in the stacker.

❏ Discs may have stuck together because of incorrect transportation of the discs;

therefore, discs should be separated thoroughly before loading into the stacker. Also,
storing discs in the stacker for an extended period of time may cause discs to stick to
each other again. If discs are stored in the stacker for an extended period of time,
separate the discs again before operating the product.

❏ A disc is not jammed inside the product. If it is, remove the jammed disc.

& See “Disc Jams” on page 86.

❏ The ink cartridges have not reached replacement time. If a cartridge has reached its

replacement time, replace it.
& See “Replacing an Ink Cartridge” on page 62.

If a disc does not feed from the input stacker:

1. Open the disc cover.

2. Remove blank discs from the stacker.

3. Fan a stack of discs to prevent them from sticking together.

4. Insert discs back in the stacker.

5. Close the disc cover.

6. Publish disc again.

If a disc does not feed from the drive tray or the printer tray.

1. Turn the power off.

2. Turn the power back on.

3. Publish disc again.

If the arm has picked up a disc:

Do not remove the disc by hand, as the arm may be damaged. To remove the disc, turn off
the power and turn on the power again, and let the initializing process remove the disc.

Troubleshooting 85

If the same error continues to occur, contact your dealer.

Multiple Disc Feeds

❏ Make sure the disc stack fits under the red line in the stacker.

❏ Make sure none of the discs are damaged.

❏ Remove the stack of discs and make sure the discs are not too thin.

& See “Discs” on page 101.

❏ Remove discs from the stacker and fan them before loading them back.

❏ If only one disc is found when multiple feed error is displayed, disc thickness or

warpage maybe out of standard. Follow the steps below to resolve the multiple disc
feed error and replace discs. If the same error continues to occur, contact your dealer.

1. Open disc cover.

2. Remove the disc from the tray.

3. Remove discs from the input stacker.

4. Insert other discs into the input stacker.

5. Close the disc cover and the job will resume.

Disc Jams

If a disc is left in the drive or printer tray, it will be ejected when you turn off/on the product.
If you cannot remove the disc by restarting the product, follow the procedures below:

❏ If a disc is stuck in the printer tray, turn off the product, unplug the power cable from the

wall outlet, and open the disc cover located on the rear of the product. Then remove all
the discs inside. Close the disc cover. After removing the discs, clean the printer tray.

❏ If a disc is stuck in the drive tray, turn off the product, unplug the power cable from the

wall outlet, and then insert a pin into the eject hole to open the tray forcibly. Then,
remove the disc from the tray and close it.

Note:

Insert a pin into the hole and push to eject the tray when the tray doesn’t unload by pressing the
Eject button. In normal operation, the eject button should be used to unload the tray. Make sure
the power of the product is turned off and wait more than one minute until disc rotation is
stopped before accessing with the eject hole.

Note:

❏ If you cannot easily remove a foreign object, do not use force and do not disassemble the

product. Call your dealer for assistance.

Troubleshooting 86

❏ If the arm is stopped while picking up disc, do not try removing disc by hand. This may result in

damaging the arm. If such an error occurs, turn off/on the power and try resolving the problem
by initializing the product. If the error continues to occur, contact customer support.

If your discs jam frequently, make sure of the following:

❏ The discs are smooth, not damaged.

❏ You are using high-quality discs.

❏ The printable sides of the discs are face up in the stacker.

❏ The stack of discs was fanned before loading.

❏ The stack of discs is not loaded above the red line in the stacker.

❏ The number of discs in the stacker does not exceed the limit specified for that disc.

& See “Mechanical” on page 108.

❏ The product is on a flat, stable surface that extends beyond the base in all directions.

The product will not operate properly if it is tilted.

Writing Problem

Cannot Write to the Disc

Avoid using the product where dust or smoke is abundant. It may result in write error.
If a disc write error occurs frequently, check the following:

❏ The disc is not damaged.

❏ The disc is high-quality.

❏ The product is used within acceptable environmental conditions.

❏ The product is not subject to vibration or shock.

❏ The fan filter is not clogged with dust.

❏ The printer tray is not dirty.

Troubleshooting 87

Print Quality Problems

If you are having a print quality problem, then compare it with the illustrations below. Click
the caption under the illustration that best resembles your printout.

Good sample Good sample

“Horizontal Banding” on page 88 “Vertical Misalignment” on page

89

“Horizontal Banding” on page 88 “Vertical Misalignment” on page

89

“Incorrect or Missing Colors” on

page 89

“Blurry or Smeared Printout” on

page 90

Horizontal Banding

❏ Make sure the printable side of the disc is face up in the stacker.

Troubleshooting 88

❏ Run the head cleaning utility to clear any clogged ink nozzles.

& See “Cleaning the Print Head” on page 67.

❏ Use ink cartridges within six months after opening the packages.

❏ Use genuine Epson ink cartridges.

❏ Check the H Ink light. If the light is on, replace the appropriate ink cartridge.

& See “Replacing an Ink Cartridge” on page 62.

❏ Make sure the label type selected in the printer driver is appropriate for the type of disc

loaded in the product.
& See “Publishing Discs” on page 23.

Vertical Misalignment

❏ Run the print head alignment utility.

& See “Aligning the Print Head” on page 69.

❏ Make sure the label type selected in the printer driver is appropriate for the type of disc

loaded in the product.
& See “Publishing Discs” on page 23.

Banding

❏ Make sure the printable side of the disc is face up in the stacker.

❏ Run the head cleaning utility to clear any clogged ink nozzles.

& See “Cleaning the Print Head” on page 67.

❏ Make sure the label type selected in the printer driver is appropriate for the type of disc

loaded in the product.
& See “Publishing Discs” on page 23.

❏ Due to the variation in the quality of discs, print results using the same type of discs

from the same data may not be the same.

Incorrect or Missing Colors

❏ Adjust the color settings in your application or in your printer driver settings.

Check the Main window.
See the printer driver online Help for details.

Troubleshooting 89

❏ Run the head cleaning utility.

& See “Cleaning the Print Head” on page 67.

❏ Check the H Ink light. If the light is on, replace the appropriate ink cartridge.

& See “Replacing an Ink Cartridge” on page 62.

❏ If you have just replaced an ink cartridge, make sure the date on the box has not

expired. If you have not used the product for a long time, replace the ink cartridges.
& See “Replacing an Ink Cartridge” on page 62.

Blurry or Smeared Printout

❏ Use genuine Epson ink cartridges.

❏ Make sure the product is on a flat, stable surface that extends beyond the base in all

directions. The product will not operate properly if it is tilted.

❏ Make sure your disc is not damaged, dirty, or too old.

❏ Make sure your disc is dry and the printable side is facing up.

❏ Make sure the label type selected in the printer driver is appropriate for the type of disc

loaded in the product.
& See “Publishing Discs” on page 23.

❏ Do not touch or allow anything to come into contact with the printed side of a disc with

a shiny finish. After printing on a glossy disc, allow the ink to set for a few hours before
handling it.

❏ Run the head cleaning utility.

& See “Cleaning the Print Head” on page 67.

Miscellaneous Printout Problems

Incorrect or Garbled Characters

❏ Clear any stalled print jobs from the Windows Spooler.

❏ Turn off the product and computer. Make sure the product’s interface cable is securely

plugged in.

❏ Uninstall the printer driver, then reinstall it.

& See “Uninstalling Software” on page 22.

Troubleshooting 90

Incorrect Margins

❏ Check the Inner/Outer Diameter settings in your application. Make sure the margins are

within the printable area of the disc.
& See “Printable area” on page 104.

❏ Make sure the printer driver settings are appropriate for the label size you are using.

Check the Main window.
See the printer driver online Help for details.

❏ Uninstall the printer driver, then reinstall it.

& See “Uninstalling Software” on page 22.

❏ The printing location may shift depending on the disc used. Perform print head

alignment or correcting the printing position.
& See “Correcting the Printing Position” on page 70.

❏ The ink receptor layer may shift from the center of the disc, making the print location

appear shifted from the ink receptor layer. Check if the ink receptor layer is shifted from
the center of the disc or from the outer edge.

Printout Has a Slight Slant

❏ Run nozzle check, print head cleaning, and print head alignment utilities.

Printed Side is Smeared or Scuffed

❏ Select the appropriate disc size setting in the printer driver.

❏ Uninstall the printer driver, then reinstall it.

& See “Uninstalling Software” on page 22.

Printing is too Slow

❏ Make sure the label type selected in the printer driver is appropriate for the type of disc

loaded in the product.
& See “Publishing Discs” on page 23.

❏ Close any unnecessary applications.

❏ Make sure the checkbox for High Speed is checked in the printer driver.

Troubleshooting 91

❏ If you print continuously for an extended period, the discs may temporarily stop feeding

or the printing may pause for a while. This is to slow down the printing speed and
prevent the product mechanism from overheating and being damaged. If this happens,
you can continue to print, but we recommend stopping and leaving the product for about
thirty minutes with the power on. (The product will recover after about 3 hours with the
power off.) After you restart, the product will print at normal speed.

❏ Uninstall the printer driver, then reinstall it.

& See “Uninstalling Software” on page 22.

Ink Adheres to the Recording Surface

❏ Depending on the type of disc, ink may adhere to the recording surfaces if they are

stacked right after printing. Make sure of the type of disc before using.

❏ Keep the printed surface of the disc away from other discs until ink on the printed disc

is completely dry, otherwise marks or smudges may be left at the area where discs
come into contact.

The Product Does Not Function

All Lights Are Off

❏ Press the P Power button to make sure the product is on.

❏ Turn off the product, and make sure the power cord is securely plugged in.

❏ Make sure your outlet works and is not controlled by a wall switch or timer.

Lights Came On and then Went Out

The product’s voltage may not match the outlet rating. Turn off the product and unplug it
immediately. Then check the label on the back of the product.

Caution:

If the voltage does not match, DO NOT PLUG YOUR PRODUCT BACK IN. Contact your

c

dealer.

Troubleshooting 92

Only the Power Light is On

❏ If you press the P Power button lightly, the product may not turn on, although the

Power light flashes for a while. Press the button firmly.

❏ Turn off the product and computer. Make sure the product’s interface cable is securely

plugged in.

❏ If you are trying to print a large image, your computer may not have enough memory.

Try reducing the resolution of your image or printing the image at a smaller size. You
may need to install more memory in your computer.

❏ Uninstall the printer driver, then reinstall it.

& See “Uninstalling Software” on page 22.

The Ink Light is Flashing or is On after you Replace the Cartridge

Make sure the ink cartridge is correctly installed.

Software Cannot be Installed

❏ Is the USB cable unplugged? Make sure the USB cable is firmly connected.

❏ Does the USB cable match the computer and the product requirements? The USB

cable used to connect the computer and the product should be USB 2.0 compatible.

❏ Has the HDD sufficient free space? The software cannot be installed if the HDD does

not have free space of more than 10GB.

❏ Did you log on as a user with administrator privileges (belonging to the administrator

group) for Windows? When installing the software, log on as a user with administrator
privileges (belonging to the administrator group).

❏ Are you using a USB hub? The USB cable should be connected directly between the

PC and the product.

❏ Is Windows Media Player installed? Windows Media Player must be installed before

installing the Total Disc Maker.

❏ The output device may not be recognized in an environment with Windows Media

Player 7 installed. In this case, uninstall the EPSON Total Disc Maker and restart the
computer, then reinstall the EPSON Total Disc Maker.

Troubleshooting 93

❏ If the language setting of the system is different from the user, installation may not be

correctly performed. Make sure to set the language setting of the system and the user
the same before installation.

When installing the software, make sure to turn the product off; then start installation.

Ink Pad Nearly Full Message is Displayed by the Software

Ink pad is nearly full. Please have an authorized Epson service center replace the ink pad
right away. The pad is nearly full, and the unit will stop functioning when the pad becomes
full. Do not attempt to service the unit yourself.

Disc Cannot be Published

If the user is logged on as a guest and could not access the service; terminal service must
be enabled before publishing (except for Windows 7 or Windows Vista). Contact
administrator for terminal service settings.

Disc Information Cannot be Read

If "The disc information cannot be read. You must be logged on with administrator
privileges." message is displayed, log onto Windows with administrator privileges.

If you are copying from a drive, log onto Windows with administrator privileges first.

Drive of the Product is not Displayed when You Click "Safely Remove Hardware" Icon

Under the Windows Vista environment, the drive of the product will not be displayed when
you click the "Safely Remove Hardware" icon. Please disconnect or turn off the product
after computer is turned off.

Troubleshooting 94

Appendix A

Where To Get Help

Contacting Customer Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the
troubleshooting information in your product documentation, contact customer support
services for assistance. If customer support for your area is not listed below, contact the
dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following
information:

❏ Product serial number

(The serial number label is usually on the back of the product.)

❏ Product model

❏ Product software version

(Click About, Version Info, or similar button in the product software.)

❏ Brand and model of your computer

❏ Your computer operating system name and version

❏ Names and versions of the software applications you normally use with your product

Help for Users in the United States and Canada

Contacts for information, support, and services are:

Discproducer Technical Support: 562-276-1360

Location: Epson America Inc.

Web site URL: http://www.epsonexpert.com

This site will provide the end user with access to the latest drivers and FAQs.

Where To Get Help 95

Help for Users in the Europe (EMEA)

Contacts for information, support, and services are:

Web site URL: http://www.epson-europe.com

Or contact your local distributor or Epson sales company.

If you need the latest drivers, FAQs, manuals, or other downloadable, access the site at:

http://download.epson-biz.com/?service=dp

Where To Get Help 96

Appendix B

Product Information

Product Parts and Control Panel Functions

Product Parts

a

d

a. Ink cartridge cover: Secures the ink cartridges. Open only when installing or replacing ink

cartridges.

b. Control panel: Use the button and monitor the lights to control your product. See the next

section for details.

b

c

c. Disc cover: Open when loading or taking out the discs.

d. Power button: Turns the product on or off.

Product Information 97

e

g

f

h

i

e. AC inlet: Plug in the power cord.

f. USB connector: Connects a USB cable from your computer to the product.

g. Interface cable locking saddle: Use this for directing and gathering the cable.

h. Air vent: Leave at least 10 cm (3.94") between the back of the product and the wall for

ventilation.

i. Rear printer cover: Open this cover only when a disc is stuck in the printer tray.

Caution:

Before opening the rear printer cover, be sure to unplug the power cable from the wall outlet.

c

Be sure to attach this cover while in use.

Product Information 98

o

j

k

l

n

j. Drive: Writes data on the recording surface of discs.

k. Arm: Transports discs.

l. Stacker 1: Use stacker 1 as a disc input stacker. Holds up to 50 discs.

m. Stacker 2: Use stacker 2 as a disc input or output stacker. Holds up to about 50 discs.

n. Stacker 3: Use stacker 3 as a disc output stacker. Holds up to about 20 discs.

o. Printer: Prints on label surface of discs.

m

Product Information 99

Control Panel

Buttons

Button Function

Cleaning

Lights

Press and hold for 3 seconds to clean the print head.

Light Description

On when the product is on.

Flashes when the product is initializing, after replacing an ink cartridge,
charging ink, or cleaning the print head.

Power

Flashes when jobs are processed.

On when cover is open, or when errors on disc transfer, stacker, drive, or
printer occur.

Flashes when a problem occurs with the product.

On when an ink cartridge has reached its replacement time or is not
correctly inserted.

Flashes when ink is low.

INK

On when the stacker is overloaded with discs.

Flashes when the stacker is not installed correctly or the stacker is out of
discs.

STACKER

For details on error status, see the following instructions.
& See “Error Indicators” on page 76.

Product Information 100