Epson D3000 Warranty Statement

®

EPSON

Limited Warranty Program for the
EPSON® SureLab™ D3000 System

Preferred

SM

Priority

Technical

Support

Security

and

Peace of
Mind

Toll-Free

Phone
Number

On-Site
Repair

Please open this booklet and record your unique Unit ID Number.

You will need it to take full advantage of the Preferred Warranty.

CPD-38305

2

Welcome and Congratulations

Congratulations on your purchase of the EPSON® SureLab
to provide a complete in-studio printing system for portrait and wedding professionals. To help ensure your
complete satisfaction with the System’s performance, Epson is pleased to include the EPSON PreferredSM Limited
Warranty Plan described in this document.

This one-year limited warranty plan covers the components of the System, and includes priority toll-free technical
phone support, on-site hardware service for the printer and sorter units, and whole unit exchange for the Printer
PC. Should you experience a problem with the System covered by this warranty, simply call the exclusive EPSON
Preferred toll-free number, select the technical support option and enter the Unit ID Number included in the
warranty documentation that came with your System. Please have your Serial Number available for the answering
technical support specialist. Since it’s an exclusive number, your call will be answered promptly.

Please review the information contained in this booklet. You’ll find your personal Unit ID Number and the exclusive
EPSON Preferred toll-free number. You’ll need these numbers to take advantage of our Preferred Service. You’ll find
our complete terms and conditions for this one-year limited warranty at the end of this booklet, under “Terms and
Conditions – Limited Warranty for Commercial Products.”

Once again, congratulations and welcome to the EPSON Preferred Family.

™

D3000 System (the “System”). This System is designed

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Purchasing Extended
Service: the EPSON
PreferredSM Plus Plan

The EPSON Preferred Limited Warranty Plan offers
premium warranty service for one year. We’d like to
inform you of the opportunity to continue enjoying
EPSON service after the end of your warranty
through our Preferred Plus Plan – Epson’s extended
service contract for the EPSON SureLab D3000
System. Just purchase the Preferred Plus Plan during
the one-year limited warranty period and you’ll
continue to have access to our toll-free priority
technical support line, on-site hardware service for
the printer and sorter units, and whole unit exchange
for the Printer PC.

One-Year Preferred Plus Option – EPPSLD3B1
Provides one year of coverage or two on-site service
calls, whichever occurs first; in either case the print
head will be replaced only once.

You may purchase an extended service plan any time
during the one-year limited warranty period. You may
purchase up to three additional plans to follow your
first plan (for a total of four extended service plans), if
each purchase is made during the warranty period or
while a service plan is still in effect. All plans include
parts and labor. No renewal of extended service is
available after expiration of your fourth plan.

For EPSON Preferred
Technical Support

Follow these easy steps to obtain technical support.

Step 1: Have your serial number available:

_________________________________________

Step 2: Call toll-free 888-377-6611.*

Step 3: Follow the voice prompt instructions.

Step 4: Enter your Unit ID Number.

Step 5: Be prepared to work with the Technical

Support Specialist to diagnose the problem.

Operating Hours: Currently Monday through Friday,
6 am to 6 pm Pacific Time (Subject to change)

* If you experience difficulty using your Unit ID Number to access the Toll-Free

Preferred line, please call 562-276-1305 during normal business hours so we
may resolve the problem. This phone number provides access to the same
EPSON Preferred Technical Support Staff as the toll-free number.