Epson C8600 Service Manual

Control Panel Operation

EPSON AcuLaser C8600 Quick Reference

The control panel is made up of three
elements: a liquid crystal display (LCD)
panel, indicator lights, and buttons. The
LCD panel and indicator lights tell you the
current status of the printer, and you can use
the control panel buttons to make printer
settings, check consumable products, and
print status sheets. However, settings made
in your application and in the printer driver
usually override settings made at the control
panel.

2

3

1

9

10

4

5

8

7

1 LCD panel Displays printer status

messages and control panel
menu settings.

2

Up

3

Enter

9

Down

10

Back buttons

Use these buttons to access
the control panel menus,
where you can make printer
settings and check the status
of consumable products. For
instructions on how to use
each button, see “Using the
Control Panel Menus” in the
Reference Guide.

4 Job Cancel

button

Press once to cancel the
current print job.
Press down for more than
two seconds to delete all jobs
from the printer memory,
including jobs the printer is
currently receiving, saving to
the Hard Disk Drive, or
printing.

5 Start/Stop

button

Switches the printer between
ready and offline status.
When the error light is

6

flashing, pressing this button
clears the error and switches
the printer to ready status.

6Error light

(Red)

7 Ready light

(Green)

On or flashes when an error
has occurred.

On when the printer is ready,
indicating that the printer is
ready to receive and print
data.
When the printer is not
ready, this light is off.

8 Data light

(Yellow)

On when print data is stored
in the print buffer (the section
of printer memory reserved
for receiving data) but not yet
printed.
Flashing when the printer is
processing data.
Off when no data remains in
the print buffer.

Control Panel Operation (1/3)

EPSON AcuLaser C8600 Quick Reference

How to access the control panel menus

This section explains how to access, use, and
exit the control panel menus. Refer to the
illustrations below for an overview of the
control panel button functions, and see the
steps later in this section for detailed
instructions.

For a complete description of the items and
settings available in the control panel
menus, see “Control Panel Menus” in the
Reference Guide.

Accessing the control panel menus

When the printer’s Ready light is on,
pressing any of the control panel buttons
shown below accesses the control panel
menus.

Press any b utton to
access menus.

Using the control panel buttons

Once you’ve accessed the menus, the
control panel buttons function as shown
below.

21

3

4

1. Up/Down buttons Scrolls through menus,
items, and settings on
the current level.

2. Enter button Advances to the next
level, carry out
indicated operations,
and activate settings.

3. Back button Returns to the previous
level.

4. Start/Stop button Exits the control panel
menus from any level.

Control Panel Operation (2/3)

EPSON AcuLaser C8600 Quick Reference

How to use the menus

1. Make sure the Ready light is on, then
press any of the buttons indicated above
to access the menus.

2. Use the

u Up and d Down buttons to

scroll through the menus.

3. Press the Enter button to view the
items in a menu. Depending on the
menu, the LCD panel displays an item
and the current setting separated by an

*

asterisk (YYYY

ZZZZ), or only an item

(YYYY).

4. Use the

u Up and d Down buttons to
scroll through the items, or press the
Back button to return to the previous
level.

5. Press the Enter button to carry out
the operation indicated by an item, such
as printing a status sheet or resetting the
printer, or to view the settings available
for an item, such as paper sizes or
emulation modes.

Use the

u Up and d Down buttons to
scroll through available settings, and
press the Enter button to select a
setting and return to the previous level.
Press the Back button to return to the
previous level without changing the
setting.

Note:

You need to turn the printer off and then on
to activate some settings. For details, see
“Control Panel Menus” in the Reference
Guide.

6. Press the

Start/Stop button

to exit the

control panel menus.

Control Panel Operation (3/3)

Status and Error Messages

EPSON AcuLaser C8600 Quick Reference

This section contains a list of error messages
shown on the LCD panel, giving a brief
description of each message and suggestions
for correcting the problem. Note that not
every message shown on the LCD panel
indicates a problem.

Calibrating Printer

The printer automatically calibrates itself
when any of its covers is opened and when
there is no paper jammed inside. This is not
an error message, and will clear itself after
one minute. While the printer displays this
message, do not open the covers or turn off
the printer.

Cancel All Print Job

The printer is canceling all print jobs in the
printer memory, including jobs the printer is
currently receiving or printing. This
message appears when the Job Cancel
button has been pressed down for more than
2 seconds.

Cancel Print Job

The print is canceling the current print job.
This message appears when the Job
Cancel button has been pressed and released
within 2 seconds.

Check Paper Size

The paper size setting is different from the
size of paper loaded in the printer. Check to
see if the correct size of paper is loaded in the
specified paper source.

To clear this error, select Clear Warning
from the control panel’s Reset Menu. See
“How to access the control panel menus” for
instructions.

Check Paper Type

The media loaded in the printer does not
match the paper type setting in the printer
driver. Media that matches only the paper
size setting will be used for printing.

To clear this error, select Clear Warning
from the control panel’s Reset Menu. See
“How to access the control panel menus” for
instructions.

Check Transparency

You have loaded media other than
transparencies when the Paper Type setting
in the printer driver is Transparency. The
printer stops loading to prevent printer
damage. Load transparencies in the
specified paper source, then press the
Start/Stop button.

Cannot Print Duplex

The printer has encountered problems
during duplex printing. Make sure you are
using an appropriate type and size of paper
for the Duplex Unit. The problem could also
be a result of incorrect settings for the paper
source you are using. Pressing the Start/Stop

will print the rest of the print job on

button

only one side of the paper. Press the Job
Cancel button to cancel the print job.

Collate was disabled

Printing by specifying the number of copies
is no lo ng er po ss ib le due to a la ck of mem or y
(RAM) or free disk space on the optional
Hard Disk Drive. If this error occurs, print
only one copy at a time.

To clear this error, select Clear Warning
from the control panel’s Reset Menu. See
“How to access the control panel menus” for
instructions.

Status and Error Messages (1/8)

EPSON AcuLaser C8600 Quick Reference

Cover A Open

Cover A, the output path cover on the left
side of the printer, is open. Close the cover
and the error is automatically cleared.

Cover D Open

Cover D, the paper cassette cover on the
right side of the printer, is open. Close the
cover and the error is automatically cleared.

Cover E Open

Cover E, the cover on the right side of the
optional Large Capacity Paper Unit, is open.
Close the cover and the error is
automatically cleared.

Cover F Open

Cover F, the optional Duplex Unit’s inverter
cover on the left side of the printer, is open.
Close the cover and the error is
automatically cleared.

Duplex Mem Overflow

There is not enough memory for duplex
printing. The printer prints only on the front
and ejects the paper. To clear this error,
follow the instructions below.

If Off is selected as the Auto Cont setting on
the control panel’s Setup Menu, press the
Start/Stop button to print on the back of the
next sheet, or press the Job Cancel button
to cancel the print job.

If On is selected as the Auto Cont setting on
the control panel’s Setup Menu, printing
continues automatically after a certain
period of time.

Format Error ROM A/Format Error Rom B

An unformatted ROM module has been
inserted. If the ROM module has been
formatted, but is still unreadable, format it
again. If the ROM is still unreadable after
reformatting, take the module to your dealer
for repair or replacement.

To clear this error, either press the

or turn off the printer and remove the

button

ROM module.

Start/Stop

Form Data Canceled

Unable to store form overlay data on the
printer’s Hard Disk Drive. Either the drive is
full, or the maximum number of form
overlay files has been reached. Delete any
form overlay files you no longer need, then
try storing the new overlay again.

To clear this error, select Clear Warning
from the control panel’s Reset Menu. See
“How to access the control panel menus” for
instructions.

Form Feed

The printer is ejecting paper due to a printing
error. This message appears when the

Start/Stop button

more than 2 seconds in order to recover from
a printing error.

has been held down for

Front Cover Open

The front cover is open. Close the cover and
the error is automatically cleared.

Hard Disk Full

The printer has insufficient memory. Delete
the unnecessary data from the Hard Disk
Drive. To clear this error, select Clear
Warning from the control panel’s Reset
Menu. See “How to access the control panel
menus” for instructions.

Status and Error Messages (2/8)

EPSON AcuLaser C8600 Quick Reference

HDD Check

The printer is checking the Hard Disk Drive.

HDD Format ***%

The printer is formatting the optional Hard
Disk Drive. *** indicates the formatting
progress.

Image Optimum

There is insufficient memory to print the
page at the specified print quality. The
printer automatically lowers the print
quality so that it can continue printing. If the
quality of the printout is not acceptable, try
simplifying the page by limiting the number
of graphics or reducing the number and size
of fonts.

To clear this error, select Clear Warning
from the control panel’s Reset Menu. See
“How to access the control panel menus” for
instructions.

Install Waste T Box

The waste toner collector is not installed, or
is installed incorrectly. If there is no waste
toner collector installed, install one in the
printer. If there is a waste toner collector
already installed, try removing it and
reinstalling it. See “Replacing the waste
toner collector” in the Reference Guide for
instructions.

Invalid AUX I/F Card

This message means that the printer cannot
communicate with the installed optional
interface card. Turn off the printer, remove
the card, then reinstall it.

Invalid HDD

Either the optional Hard Disk Drive is
damaged or it cannot be used with this
printer. Turn off the printer and remove the
Hard Disk Drive.

Turn the Image Optimum setting off on the
control panel’s Printing Menu if you do not
want the printer to automatically lower the
print quality to continue printing.

You may need to increase the amount of
printer memory to be able to print at the
desired print quality for your document. For
more information on adding memory, see
“Memory module” in the Reference Guide.

Install Photoconductor

There is no photoconductor unit installed or
the photoconductor unit is not installed
properly. Turn off the printer and install the
photoconductor unit if it is not installed.

If a photoconductor unit is already installed,
turn off the printer, open cover A, then open
cover D. Remove the photoconductor unit,
then reinstall it properly. Close covers D and
A. The error clears automatically if the
photoconductor unit is properly installed.

Invalid IPDS

Turn off the printer and replace the IPDS
module.

Invalid PS3

An optional PostScript 3 ROM module that
cannot be used on this printer is installed.
Turn off the printer and remove the module.

Invalid ROM A/Invalid ROM B

The printer cannot read the installed
optional ROM module. Turn off the printer
and remove the ROM module.

To clear this error, select Clear Warning
from the control panel’s Reset Menu. See
“How to access the control panel menus” for
instructions.

Status and Error Messages (3/8)

EPSON AcuLaser C8600 Quick Reference

Irregular Density

If you try to print on media of overly high
density, the printer stops loading the media
to prevent printer damage. In this case, you
need to clear any jammed media from the
MP tray or the paper path unit.

Jam XX

The location where the paper jam occurred
is displayed at xxxx. xxxx indicates the
location of the error.

If a paper jam occurs at two or more locations
simultaneously, the corresponding multiple
locations are displayed.

Jam A Paper is jammed inside the output path

cover (cover A). For instructions on how to
remove jammed pape r at the output path
cover, see “Paper Jam - Cover A (Jam A)”.

Jam B Paper is jammed inside the fuser unit (unit

B). For instructions on how to remove
jammed paper at the fuser unit, see
“Paper Jam - Cover B (Jam B)”.

Jam F Paper is jammed inside the optional

Jam G Paper is jammed inside the optional

Duplex Unit’s inverter cover (cover F). For
instructions on how to remove jammed
paper at the Duplex Unit’s inverter cover,
see “Paper Jam - Cover F (Jam F)”.

Duplex Unit’s main unit (unit G). For
instructions on how to remove jammed
paper at the Duplex Unit’s main unit, see
“Paper Jam - Unit G (Jam G)”.

Manual Feed xxx

The manual feed mode is specified for the
current print job. Make sure the paper size
indicated by xxx is loaded, then press the

Start/Stop button

.

If you do not want to print this job in manual
mode, press the

Start/Stop button

printer feeds paper from the specified paper
source.

For details on the manual feed mode, see
“Manually feeding paper”.

. The

Jam C Paper is jammed inside the paper path

unit (unit C). For instructions on how to
remove jammed paper at the paper path
unit, see “Paper Jam - Unit C (Jam C)”.

Jam D Paper is jammed inside the paper cassette

cover (cover D). For instructions on how to
remove jammed paper at the paper
cassette cover, see “Paper Jam - Cover D
(Jam D)”.

Jam E Paper is jammed inside the cover on the

right side of the optional Large Capacity
Paper Unit (cover E). For instructions on
how to remove jam med paper at the right
side of the Large Capacity Paper Unit, see
“Paper Jam - Cover E (Jam E)”.

Mem Overflow

The printer has insufficient memory to
execute the current task. Press the

on the control panel to resume

button

printing. Or press the Job Cancel button
to cancel the print job.

Menus Locked

This message appears if you try to change
the printer’s settings through the control
panel when the buttons are locked. You can
unlock them by using the EPSON WinAssist
or WebAssist utility. Refer to the
Administrator’s Guide for information.

Start/Stop

Status and Error Messages (4/8)

EPSON AcuLaser C8600 Quick Reference

Need Memory

The printer has insufficient memory to
complete the current print job. Cancel
printing by deleting it from the print queue
on your computer, or by pressing the Job
Cancel button on the printer.

To clear this error message, select Clear
Warning from the control panel’s Reset
Menu. See “How to access the control panel
menus” for instructions.

To prevent this problem from happening
again, add more memory to your printer as
described in “Memory module” in the
Reference Guide.

Offline

The printer is not ready to print. Press the

Start/Stop button

.

Optional RAM Error

The optional memory module may be
corrupted or incorrect. Replace it with a new
one.

Outbin Select Error

Printouts are not output to the specified
output tray, but to another tray due to a
printing restriction.

If you press the Start/Stop button without
replacing the paper, the printer will print on
the loaded paper even though it does not
match the required size.

Photocondutr Trouble

The installed photoconductor unit has a
problem. Turn off the printer, remove the
photoconductor unit and install a new
photoconductor unit. See “Replacing the
photoconductor unit” in the Reference Guide.

Print Overrun

The required time to process the print data
exceeded the print engine speed because the
current page is too complex. Press the

Start/Stop button

press the Job Cancel button to cancel the
print job. If this message appears again,
select On as the Page Protect setting in the
control panel’s Setup Menu.

If you continue to receive this message when
printing a particular page, try simplifying
the page by limiting the number of graphics
or reducing the number and size of fonts.

You can also add more memory to the
printer as described in “Memory module” in
the Reference Guide.

to resume printing. Or

Paper Out XXX YYY

There is no paper in the specified paper
source (XXX). Load paper of the indicated
size (YYY) into the paper source.

Paper Set XXX YYY

The paper loaded in the specified paper
source (XXX) does not match the required
paper size (YYY). Replace the loaded paper
with the correct size paper and press the
Start/Stop button to resume printing. Or
press the Job Cancel button to cancel the
print job.

PS3 Hard Disk full

The memory allocated for writing PostScript
3 commands on the optional Hard Disk
Drive is full.

To clear this error, select Clear Warning
from the control panel’s Reset Menu. See
“How to access the control panel menus” for
instructions.

RAM Check

The printer is checking the RAM.

Status and Error Messages (5/8)

EPSON AcuLaser C8600 Quick Reference

Ready

The printer is ready to receive data and print.

Replace Photoconductr

The photoconductor unit has reached the
end of its service life. Turn off the printer,
then replace the photoconductor unit with a
a new one. See “Photoconductor Unit” in the
Reference Guide for instructions.

The error clears automatically after you
replace the unit and close all printer covers.
The photoconductor service life counter is
reset automatically.

Replace Waste T Box

The waste toner collector is full of toner.
Replace it with a new waste toner collector.
See “Replacing the waste toner collector” in
the Reference Guide.

The error clears itself after you have replaced
the waste toner collector and close the front
cover.

Reserve Job Canceled

Reset

The printer’s current interface has been reset
and the buffer has been cleared. However,
other interfaces are still active and retain
their settings and data.

Reset All

All printer settings have been reset to the
default configuration, or to the last settings
that were saved.

Reset to Save

A control panel menu setting was changed
while the printer was printing. Press the

Start/Stop button

setting will become effective after printing
has finished.

to clear this message. The

ROM Check

The printer is checking the ROM.

Self Test

The printer is performing a quick internal
check.

The printer cannot store the data of your
print job using the Reserve Job function. The
maximum number of print jobs stored in the
printer’s Hard Disk Drive has been reached,
or the drive has no more memory available
to store a new job. To store a new print job,
delete a previously stored job. Also, if you
have any Confidential Jobs stored, printing
those jobs will make more memory
available.

To clear this error, select Clear Warning
from the control panel’s Reset Menu. See
“How to access the control panel menus” for
instructions.

Service Req xyyy

A controller error or a print engine error has
been detected. Turn off the printer. Wait at
least 5 seconds and then turn it back on. If
the error message still appears, write down
the error number listed on the LCD panel
(xyyy) and turn off the printer, unplug the
power cord, and contact a qualified service
representative.

Standby

The printer is in stand-by mode.

Status and Error Messages (6/8)

EPSON AcuLaser C8600 Quick Reference

Time exceeded

Paper was forcibly output (blank sheet
printing) as the print data did not arrive in
time even though paper was pre-fed.

Toner Cart Out

One or more toner cartridges are not
installed in the printer.

Install the cartridges. See “Toner Cartridge”
in the Reference Guide.

Turn Paper XXX

Paper is loaded in the wrong orientation in
the XXX cassette. Remove the paper stack
from the standard lower cassette, turn it by
90 degrees, and reload it with the long edge
first.

Unable Clear Error

The printer cannot clear an error message
because the error status still remains. Try
solving the problem again.

Warming Up

The printer is warming up.

Waste T Box Nearfull

The waste toner collector is nearly full of
toner. You can continue to print until the
Replace Waste T Box error message
appears, but early replacement is
recommended to maintain high print
quality. See “Replacing the waste toner
collector” in the Reference Guide.

Worn Fuser

This message indicates that the fuser unit is
near the end of its service life. Turn the
printer off, then replace the fuser unit with a
new one. Contact your dealer.

To clear this warning message and continue
printing, select Clear Warning from the
control panel’s Reset Menu. See “How to
access the control panel menus” for
instructions.

Unit B Open

The fuser unit is open. The error
automatically clears itself when the fuser
unit is closed properly.

Unit C Open

The paper path unit is open. The error
automatically clears itself when the paper
path unit is closed properly.

Unit G Open

The optional Duplex Unit’s main unit is
open. The error automatically clears itself
when the Duplex Unit’s main unit is closed
properly.

Worn Photoconductor

This message indicates that the
photoconductor unit is near the end of its
service life. You can continue to print until
the Replace Photocondctr error message
appears, but early replacement is
recommended to maintain high print
quality.

To clear this warning message and continue
printing, select Clear Warning from the
control panel’s Reset Menu. See “How to
access the control panel menus” for
instructions.

Write Error ROM A/Write Error ROM P

This message indicates an internal error in
the printer. Reset the printer. If this error
persists, consult your dealer.

Status and Error Messages (7/8)

Writing ROM A/Writing ROM P

This message indicates an internal error in
the printer. Reset the printer. If this error
persists, consult your dealer.

Wrong Photoconductr

You have installed a photoconductor unit
that has not been designed for this printer.
Turn off the printer, remove the incorrect
photoconductor unit and install one
designed for this printer (S051082). See
“Replacing the photoconductor unit” in the
Reference Guide.

XXXX Toner Low

The indicated toner cartridges have less than
10% of toner remaining. (The letters C, M, Y,
or K appear in place of XXXX and indicate the
colors Cyan, Magenta, Yellow, and Black
respectively.)

EPSON AcuLaser C8600 Quick Reference

You can continue to print until the XXXX
Toner Out error message appears. Waiting

until this message appears before replacing
the toner is recommended as toner may spill
during replacement if toner remains in the
cartridge. When printouts become faint,
see“Toner Cartridge” in the Reference Guide
for instructions.

To clear this error, select Clear Warning
from the control panel’s Reset Menu. See
“How to access the control panel menus” for
instructions.

XXXX Toner Out

The indicated toner cartridges are out of
toner and need to be replaced. (The letters C,
M, Y, or K appear in place of XXXX and
indicate the colors Cyan, Magenta, Yellow,
and Black respectively.)

See “Toner Cartridge” in the Reference Guide
for instructions.

Status and Error Messages (8/8)

EPSON AcuLaser C8600 Quick Reference

Printing and Deleting Reserve Job Data

Print jobs stored on the printer’s optional
Hard Disk Drive using the Re-Print Job,
Verify Job, and Stored Job options of the
Reserve Job function can be printed and
deleted using the control panel’s Quick Print
Job Menu. Jobs saved using the Confidential
Job option can be printed from the
Confidential Job Menu. Follow the
instructions in this section.

Using the Quick Print Job Menu

Follow these steps to print or delete Re-Print
Job, Verify Job, and Stored Job data.

1. Make sure the LCD panel displays Ready
or Standby, then press the Enter
button to access the control panel menus.

2. Press the
until Quick Print Job Menu appears on
the LCD panel, then press the Enter
button.

d Down button repeatedly

Using the Confidential Job Menu

Follow these steps to print or delete
Confidential Job data.

1. Make sure the LCD panel displays Ready
or Standby, then press the Enter
button to access the control panel menus.

2. Press the
until ConfidentialJobMenu appears on
the LCD panel, then press the Enter
button.

3. Use the
to the appropriate user name, then press
the Enter button.

4. Enter your four-digit password by using
the corresponding buttons, as shown
below.

d Down button repeatedly

d Down or u Up button to scroll

1

2

3. Use the
to the appropriate user name, then press
the Enter button.

4. Use the
to the appropriate job name, then press
the Enter button.

5. To specify the number of copies you
want to print, press the Enter button,
then use the
to select the number of copies.

To delete the print job without printing
any copies, press the
display Delete on the LCD panel.

6. Press the Enter button to start
printing or to delete the data.

d Down or u Up button to scroll

d Down or u Up button to scroll

d Down and u Up buttons

d Down button to

43

Note:

❏ Passwords are always four digits.

❏ Passwords consist of numbers from 1

through 4.

❏ If no print jobs have been saved with the

password you entered, Password
Error appears briefly on the LCD panel
then the printer exits the control panel
menus. Confirm the password and try
again.

Printing and Deleting Reserve Job Data (1/2)

EPSON AcuLaser C8600 Quick Reference

5. Use the

d Down or u Up button to scroll
to the appropriate job name, then press
the Enter button.

6. To specify the number of copies you
want to print, press the Enter button,
then use the

d Down and u Up buttons

to select the number of copies.

To delete the print job, press the

d Down
button to display Delete on the LCD
panel.

7. Press the Enter button to start
printing or to delete the data.

Printing and Deleting Reserve Job Data (2/2)

Clearing Jammed Paper

When paper is jammed in the printer, the
printer’s LCD panel and the EPSON Status
Monitor 3 utility provide alert messages.

Error messages for paper jams

If the following message appears on the LCD
panel, you must clear all jammed paper.

Jam xxxx

The location where the paper jam occurred
is displayed at xxxx. xxxx indicates the
location of the paper jam. Use the
illustrations below as a guide for the printer
parts indicated.

EPSON AcuLaser C8600 Quick Reference

fuser unit
(unit B)

output path cover
(cover A)

Main unit of
the Duplex
Unit (unit G)

standard and
optional lower
cassettes

paper path unit
(unit C)

side cover of the
Large Capacity
Paper Unit (cover E)

MP tray

paper
cassette
cover
(cover D)

inverter cover
of the Duplex
Unit (cover F)

If a paper jam occurs at two or more locations
simultaneously, the corresponding multiple
locations are displayed.

Jam A Paper is jammed inside the output path

cover (cover A).

Jam B Paper is jammed inside the fuser unit (unit

B).

Jam C Paper is jammed inside the paper path

unit (unit C).

Jam D Paper is jammed inside the paper

cassette cover on the right side of the
printer (cover D).

If you cannot find any jammed paper in
this cover, check the optional Duplex
Unit’s inverter cover (cover F), then its
main unit (unit G).

Jam E Pap er is jam me d at the side cover o f the

optional Large Capacity Paper Unit
(cover E).

Clearing Jammed Paper (1/9)

EPSON AcuLaser C8600 Quick Reference

Jam F Paper is jammed at the optional Duplex

Unit’s inverter cover (cover F).

If you cannot find any jammed paper in
this cover, check the paper cassette
cover (cover D), then optional Duplex
Unit’s main unit (unit G).

Jam G Paper is jammed inside the optional

Duplex Unit’s main unit (unit G).

Be sure to check if the jammed paper is
not in the paper cassette cover (cover D)
or the Duplex Unit’s inverter cover (cover
F) before checking the main unit of the
Duplex Unit.

Precautions for clearing jammed paper

Be sure to observe the following points when
you clear jammed paper:

❏ Do not remove jammed paper by force.

Torn paper can be difficult to remove
and might cause other paper jams. Pull
it gently in order to avoid tearing.

Paper Jam - the Lower Cassette

This section describes how to clear paper
jams from the printer’s standard and
optional lower cassettes. The procedure is
the same for all lower cassettes.

Follow these steps to clear paper jams in the
lower cassettes. The illustrations show the
standard lower cassette.

1. Pull the lower cassette out slowly until it
stops. Be careful not to tear the jammed
paper.

❏ Always try to remove jammed paper

with both hands to avoid tearing it.

❏ If jammed paper is torn and remains in

the printer, or if paper is jammed in a
place not mentioned in this
chaptersection, contact your dealer.

Warning:

w

❏ Be careful not to touch the fuser,

which is marked CAUTION! HIGH
TEMPERATURE, or the surrounding
areas. If the printer has been in use,
the fuser and the surrounding areas
may be very hot.

❏ Do not insert your hand deep into the

fuser unit (unit B) as some
components are sharp and may cause
injury.

2. Remove any jammed or crumpled paper.

Note:

If paper is torn, be sure to remove all torn pieces.

3. Remove the stack of paper from the cassette.

4. Tap the stack of paper on a flat surface to
even out the edges, then reinsert it into
the lower cassette. Be sure the paper is
evenly aligned and the top of the stack is
below the metal retaining clip and the
maximum paper mark.

Clearing Jammed Paper (2/9)

EPSON AcuLaser C8600 Quick Reference

5. Push the lower cassette back into the
printer.

When the paper jam is cleared completely
and the lower cassette is pushed back into
the printer, the jammed page’s print data is
automatically reprinted.

Paper Jam - MP tray

Follow these steps to clear paper jams at the
MP tray.

1. Pull the jammed paper out gently.

1. Open the output path cover on the left
side of the printer.

2. Remove any jammed paper gently with
both hands. Be careful not to tear the
jammed paper.

z

Caution:

c

2. Remove and tap the remaining paper
stack on a flat surface to even out the
edges before reloading it into the MP tray.

If the jammed paper is visible deep
inside the MP tray, do not pull the
paper. Pull out the paper path unit to
remove the jammed paper.

Paper Jam - Cover A (Jam A)

When paper is jammed at the output path
cover, the LCD panel displays the Jam A
error message.

Follow these steps to clear paper jams in the
output path cover.

Note:

❏ Always try to remove jammed paper

with both hands to avoid tearing it.

❏ If paper is torn, be sure to remove all torn

pieces.

3. Close the output path cover.

When the paper jam is cleared completely
and the output path cover (cover A) is
closed, the jammed page’s print data is
automatically reprinted.

Clearing Jammed Paper (3/9)

EPSON AcuLaser C8600 Quick Reference

Paper Jam - Cover B (Jam B)

When paper is jammed at the fuser unit, the
LCD panel displays the Jam B error message.

Follow these steps to clear paper jams in the
fuser unit.

1. Pull the fuser unit out gently until it
stops. Be careful not to tear the jammed
paper.

Warning:

w

2. Pull the lever up to release the paper
path.

Do not insert your hand deep into the
fuser unit (unit B) as some
components are sharp and may cause
injury.

3. Turn the knob in the fuser unit to eject
the jammed paper.

4. Gently remove the jammed paper with
both hands. Be careful not to tear the
jammed paper.

Note:

❏ Be sure to remove the jammed paper by

pulling it upward.

❏ If paper is torn, be sure to remove all torn

pieces.

w

If the Duplex unit is attached, follow the
next step. If you see the paper remaining
but cannot remove it, open the cover and
remove the paper as shown below.

Warning:

Do not touch the fuser, which is
marked CAUTION! HIGH
TEMPERATURE, or the surrounding
areas. If the printer has been in use,
the fuser and the surrounding areas
may be very hot.

Clearing Jammed Paper (4/9)

EPSON AcuLaser C8600 Quick Reference

5. Make sure that jammed paper is not
remained inside the fuser unit.

6. Push the fuser unit back into the printer
firmly.

When the paper jam is cleared completely
and the fuser unit (unit B) is pushed back
into the printer, the jammed page’s print
data is automatically reprinted.

Paper Jam - Unit C (Jam C)

When paper is jammed at the paper path
unit, the LCD panel displays the Jam C error
message.

Follow these steps to clear paper jams in the
paper path unit.

1. Pull the paper path unit out until it stops.

3. Gently remove the jammed paper with
both hands.

Note:

If paper is torn, be sure to remove all torn
pieces.

4. Check if jammed paper is left at the
bottom of the paper path unit. If you find
any jammed paper, gently remove it
with both hands.

2. Lift the cover inside the paper path unit
by its handle.

5. Lower the cover inside the paper path
unit.

Clearing Jammed Paper (5/9)

EPSON AcuLaser C8600 Quick Reference

6. Push the paper path unit back into the
printer firmly.

When the paper jam is cleared completely
and the paper path unit (unit C) is pushed
back into the printer, the jammed page’s
print data is automatically reprinted.

Paper Jam - Cover D (Jam D)

When paper is jammed at the paper cassette
cover, the LCD panel displays the Jam D
error message.

2. Gently remove the jammed paper with
both hands. Be careful not to tear the
jammed paper.

3. Close the paper cassette cover.

When the paper jam is cleared completely
and the paper cassette cover (cover D) is
closed, the jammed page’s print data is
automatically reprinted.

Follow these steps to clear paper jams in the
paper cassette cover.

1. Open the paper cassette cover (cover D).

Note:

If you cannot find any jammed paper in this
cover, check the optional Duplex Unit’s inverter
cover (cover F), then its main unit (unit G).

Clearing Jammed Paper (6/9)

EPSON AcuLaser C8600 Quick Reference

Paper Jam - Cover E (Jam E)

When paper is jammed at the side cover of
the optional Large Capacity Paper Unit, the
LCD panel displays the Jam E error message.

Follow these steps to clear paper jams in the
optional Large Capacity Paper Unit.

1. Open the cover (cover E) on the right
side of the optional Large Capacity
Paper Unit.

When the paper jam is cleared completely
and the cover on the right side of the Large
Capacity Paper Unit (cover E) is pushed back
into the printer, the jammed page’s print
data is automatically reprinted.

Paper Jam - Cover F (Jam F)

When paper is jammed at the optional
Duplex Unit’s inverter cover, the LCD panel
displays the Jam F error message.

Follow these steps to clear paper jams in the
Duplex Unit’s inverter cover.

1. Open the Duplex Unit’s inverter cover
(cover F) on the left side of the printer.

2. Gently remove the jammed paper with
both hands. Be careful not to tear the
jammed paper.

3. Close the cover.

Clearing Jammed Paper (7/9)

EPSON AcuLaser C8600 Quick Reference

2. Gently remove the jammed paper inside
the inverter cover.

Note:

If paper is torn, be sure to remove all torn
pieces.

3. Close the inverter cover.

When the paper jam is cleared completely
and the Duplex Unit’s inverter cover (cover
F) is closed, the jammed page’s print data is
automatically reprinted.

Caution:

c

1. Pull the main unit of the optional Duplex

2. Gently remove the jammed paper with

Be sure to pull out the Duplex Unit’s
main unit after checking if the jammed
paper is in the paper cassette cover (cover
D) or the Duplex Unit’s inverter cover
(cover F). If you pull out the main unit
first, the paper jam may occur.

Unit out until it stops.

both hands. Be careful not to tear the
jammed paper.

Note:

If you cannot find any jammed paper in this
cover, check the paper cassette cover (cover D),
then the optional Duplex Unit’s main unit (unit
G).

Paper Jam - Unit G (Jam G)

When paper is jammed at the optional
Duplex Unit’s main unit, the LCD panel
displays the Jam G error message.

Follow these steps to clear paper jams in the
optional Duplex Unit’s main unit.

Note:

If paper is torn, be sure to remove all torn
pieces.

3. Push the main unit of the Duplex Unit’s
main unit back into the printer.

When the paper jam is cleared completely
and the Duplex Unit’s main unit (unit G) is
pushed back into the printer, the jammed
page’s print data is automatically reprinted.

Clearing Jammed Paper (8/9)

Removing the main unit

If you cannot remove the jammed paper
using the previous procedures, remove the
Duplex Unit’s main unit.

Follow the instruction below to remove the
Duplex Unit’s main unit.

Push the main unit slightly backward, then
remove the main unit by pulling it toward
you while pushing down both levers.

EPSON AcuLaser C8600 Quick Reference

Clearing Jammed Paper (9/9)