Epson 730 User Manual

Artisan® 730

Quick Guide

About Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Using Special Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Copying a Document or Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Printing From a Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Printing From Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Scanning a Document or Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Maintaining Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

About Your Product

After you set up your Artisan® 730 (see the Start Here sheet), turn to this Quick Guide and
your online User’s Guide for instructions on using your product.

Features Where to find information

Copy and scan from the easy-to-use touch
panel.

®

Easy networking—Wi-Fi and Ethernet

Print photos from a USB flash drive, external
hard drive, or CD burner.

Create professional coloring books, greeting
cards, note paper, and more.

Copy files to and from your computer with the
built-in memory card reader.

Wireless printing from mobile devices with
Epson Connect.

. See the Start Here sheet and the online

Adjusting the Control Panel

The control panel is adjustable. Raise or lower it to the desired angle as shown.

See this Quick Guide for the basics. See
the online User’s Guide for details.

User’s Guide.

See the online User’s Guide for details.

See www.epson.com/connect

2 About Your Product

Using the Touch Panel

The touch panel makes it easy to use all the features of your product. To save energy, the
screen goes dark after several minutes of inactivity. Touch the screen to wake it up.

1

23 4 5 6 7

Display

Crop

Home

CD Tray

Menu

Number Description

1 Turns product on/off

2 Returns to the Home menu

3 Changes the view of photos or crops photos

4 LCD screen shows menus and status

5 Sets the number of copies

6 Use the arrow keys and

OK button to navigate menus

7 Stops copying/printing/scanning or resets settings

8 Shows wireless network status

9 Ejects and closes the CD/DVD tray

10 Blue status light

11 Displays detailed settings for each mode

12 Cancels/returns to the previous menu

13 Starts copying/printing/scanning

Back

12111098 13

Stop
Reset

Start

Caution: Press the touch panel gently with the tip of your finger; don’t press too hard
or use sharp objects.

The touch panel displays only the buttons that are available for the task you are working
on.

■ Press l or r to view more photos or access more options.

■ Press Home to return to the Home screen.

About Your Product 3

■

Press x Menu to make special settings. The touch panel retains the settings from the
last time it was used. If you want to start over, simply press

y Stop/Reset to clear

settings for the mode you’re using.

■ The blue status light at the bottom of the touch panel flashes when the product is

printing or performing routine maintenance. If it flashes rapidly, check the product
for error messages.

Tip: To turn off the “beep” heard when you press a button, or to reduce its
volume, press l or r to select Setup, press OK > Printer Setup > OK > Sound

OK, and adjust one of the settings.

>

You may see the following icons on the screen:

Icon Meaning

The product is connected to a wired network.

The product is connected to a wireless network.

4 About Your Product

Using Special Papers

Epson offers a wide array of high quality papers, making it easy to maximize the impact of
your documents, photos, presentations, and creative projects.

You can purchase genuine Epson ink and paper at Epson Supplies Central
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can also
purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO­EPSON (800-463-7766).

Paper name Size

Epson Ultra Premium Photo Paper

Glossy

Epson Ultra Premium Photo Paper

Luster

Epson Premium Photo Paper

Glossy

Epson Premium Photo Paper Semi-

gloss

Epson Photo Paper Glossy 4 × 6 inches (102 × 152 mm) S041809

Epson Ultra Premium Presentation

Paper Matte

Epson Premium Presentation Paper

Matte

Epson Premium Presentation Paper

Matte Double-sided

4 × 6 inches (102 × 152 mm) S042181

5 × 7 inches (127 × 178 mm) S041945 20

8 × 10 inches (203 × 254 mm) S041946 20

Letter (8.5 × 11 inches
[216 × 279 mm])

Letter (8.5 × 11 inches
[216 × 279 mm])

4 × 6 inches (102 × 152 mm) S041808

5 × 7 inches (127 × 178 mm) S041464 20

8 × 10 inches (203 × 254 mm) S041465 20

Letter (8.5 × 11 inches
[216 × 279 mm])

4 × 6 inches (102 × 152 mm) S041982 40

Letter (8.5 × 11 inches
[216 × 279 mm])

Letter (8.5 × 11 inches
[216 × 279 mm])

Letter (8.5 × 11 inches
[216 × 279 mm])

8 × 10 inches (203 × 254 mm) S041467 50

Letter (8.5 × 11 inches
[216 × 279 mm])

Letter (8.5 × 11 inches
[216 × 279 mm])

®

at

Part
number

S04217460100

S042182
S0421752550

S041405 50

S04172740100

S042183
S0416672550

S041331 20

S04203850100

S041141
S041649
S041271

S041341 50

S041257
S04218050100

S041568 50

Sheet
count

20
50
100

Using Special Papers 5

Paper name Size

Epson Presentation Paper Matte Letter (8.5 × 11 inches

Epson Bright White Paper Letter (8.5 × 11 inches

Epson Photo Quality Self-adhesive

Sheets

Epson Iron-on Cool Peel Transfer

paper

[216 × 279 mm])

Legal (8.5 × 14 inches
[216 × 356 mm])

[216 × 279 mm])

A4 (8.3 × 11.7 inches
[210 × 297 mm])

Letter (8.5 × 11 inches
[216 × 279 mm])

Part
number

S041062 100

S041067 100

S041586 500

S041106 10

S041153 10

Sheet
count

Note: Media availability varies by country.

For detailed paper loading instructions, see the Start Here sheet or online User’s Guide.

For best results:

■ Load letterhead or pre-printed paper facedown, with the top edge at the back of the

paper cassette, making sure the paper is under the edge guides.

■ Make sure the paper stack fits under the left and front edge guides.

■ Insert photo paper with the glossy or printable side facedown, making sure the paper

is under the edge guides.

6 Using Special Papers

Copying a Document or Photo

Follow the instructions in this section to position your originals correctly on the scanner
glass and make color or black-and-white copies.

1. Make sure paper is loaded.

2. Open the document cover and place your original facedown on the scanner glass, with
the top against the back left corner.

3. Close the cover gently so you don’t move the original.

4. Press

Copy, then press OK. You see this screen.

Home if necessary, press l or r to select

5. Press

6. Press u or d to select

7. Press l or r to adjust the Density (make the copies

8. To change copy settings, press x

+ or – to select the number of copies you want.

Color or B&W (black and white)

copies.

lighter or darker) if necessary.

Menu, select Paper

and Copy Settings

■ To print on both sides of the page, turn on

2-Sided Printing.

■ Press u or d to select your Layout and Paper

Size

settings.

■ To adjust the copy size, select Reduce/Enlarge,

press

OK, then select Actual Size (to print at actual size), Custom Size (to select

a percentage),
or one of the specific sizes listed.

, then press OK.

Auto Fit Page (to automatically size the image to fit your paper),

Copying a Document or Photo 7

■

Select your Paper Type.

■ For the Document Type setting, choose Text for plain documents or

Text & Image if your document contains photos or graphics.

■ To change the copy quality, select Quality, press OK, then choose Draft,

Standard Quality, or Best.

Note: To clear previously used copy settings, press y Stop/Reset. For more
information about copy settings, see your online User’s Guide.

9. Press x Start to begin copying. To cancel copying, press y Stop/Reset.

8 Copying a Document or Photo

Printing From a Memory Card

Your product lets you print photos directly from your digital camera’s memory card; just
insert it into the memory card slot and you’re ready to print.

See the online User’s Guide for instructions on copying memory card files between your
product and a computer, and printing photos directly from your camera.

Inserting the Card

1. Make sure the product is turned on.

2. Insert your card into the correct slot as shown. Insert
just one card at a time. For a list of compatible
memory cards, see the online User’s Guide.

Caution: Do not force the card into the slot; it
won’t go in all the way. If your memory card
requires an adapter, attach it before inserting the
card into the slot. Otherwise, the card might get
stuck.

The memory card access light flashes, then stays lit. Now you can view your photos on the
LCD screen and print them (see page 10).

Memory card
access light

Removing the Card

After you finish printing your photos, follow these steps to remove the card:

1. Make sure the memory card access light is not flashing.

Caution: Do not remove the card or turn off your printer while the memory card
access light is flashing; you may lose data on the card.

2. If the product is connected to your computer with a USB cable, do one of the
following before removing the memory card or turning off the printer:

■ Windows

or Windows Explorer, and select

■ Mac OS

then remove the card.

3. Pull the card straight out of its slot.

®:

Right-click the name of your card (removable disk) in My Computer

Eject.

®

X: Drag the removable disk icon from your desktop into the trash,

Printing From a Memory Card 9

Printing Photos From the LCD Screen

You can select individual photos for printing as you view them on the LCD screen. See the
online User’s Guide for instructions on printing photo greeting cards, layout sheets, and
proof sheets.

1. Load several sheets of Epson photo paper in the cassette.

2. Press the
press OK.

3. Select

Home button, if necessary, press l or r to select Print Photos, then

View and Print Photos, then press OK.

4. Press u or d to turn

Auto Correct on or off.

5. Press l or r to scroll through your photos and display
one that you want to print.

6. Press

7. To print more than one copy, press

+ to select the photo for printing.

+ or – to select the

number of copies you want of that photo.

To crop the photo, press
arrows to move the frame. Press

Display/Crop. Press + or – to frame the image; use the

OK twice when done.

8. Repeat steps 5 to 7 to select more photos.

9. Press

10. Select your

x Menu, press u or d to select Print Settings,

then press

other print settings, then press

OK.

Paper Size, Paper Type, Quality and

x Menu, then OK to

confirm your settings.

11. When you’re ready to print, press x

To cancel printing, press

y Stop/Reset.

Start.

10 Printing From a Memory Card

Printing From Your Computer

This section describes the basic steps for printing from a Windows or Mac® computer. For
detailed instructions on printing, see the online User’s Guide.

The auto duplexer lets you print on both sides of the page automatically. You can use the
auto duplexer with letter- or A4-size plain paper or Epson Bright White Paper. For
detailed instructions on two-sided printing from Windows or Mac OS X, see the online
User’s Guide.

Printing in Windows

1. Select the print command in your application. You see a window like this one:

Select your Epson
product

Click here to open
your printer software

2. Make sure your product is selected, then click the

(If you see a

Properties on the next screen.)

Setup, Printer, or Options button, click it. Then click Preferences or

Preferences or Properties button.

Printing From Your Computer 11

3. On the Main tab, select the basic print settings. Make sure you choose the correct

o

paper

Type setting for the paper you are using (see page 14 for details).

Select the type of document you’re
printing (choose

Photo

for pictures)

Select your
paper

Type

Select your
paper

Size

Note: For quick access to the most common settings, click the Shortcuts tab and
select one of the presets. You can create your own presets by clicking the

Settings

Photo or Best

Select your
document or phot

Orientation

Save

button on the Advanced tab.

4. To improve the color, contrast, and sharpness of photos, select Fix Photo.

5. To reduce or remove red-eye effects in photos, select

6. If you want to reduce or enlarge your printout, click the

Fix Red-Eye.

Page Layout tab and select

settings as necessary.

7. For more printing options, click the

Note: For more information about print settings, click Help or see your online

User’s Guide.

Advanced tab.

8. Click OK to save your settings.

9. Click

OK or Print to start printing.

12 Printing From Your Computer

Printing with Mac OS X

Follow the steps below to print from Mac OS X 10.5 to 10.6. If you’re printing from
Mac OS X 10.4, see your online User’s Guide for instructions.

1. Open a photo or document in an application.

2. Open the

3. Select your product as the

File menu and select Print.

Printer setting.

Select your Epson product

Click to expand,
if necessary

4. Select basic copy and page settings. For borderless printing, choose a
setting with a

Note: If the setting you want isn’t shown (for example, Scale), check for it in your
application before printing. Or check for it in the settings for your application at the
bottom of this window.

(Borderless) option.

Paper Size

Copy and page
settings

Application
settings

Pop-up menu

Printing From Your Computer 13

5. Choose Print Settings from the pop-up menu, and select your Media Type, Print

Quality

, and other print settings.

6. Choose any other printing options you may need from the pop-up menu. See the
online User’s Guide for details.

7. Click

Print.

8. To monitor your print job, click the icon in the Dock.

Selecting the Correct Paper Type

Select the correct Type (Windows) or Media Type (Mac OS X) setting in your printer
software. This tells your product what kind of paper you’re using, so the ink coverage can
be adjusted accordingly.

For this paper Select this setting

Plain paper
Epson Bright White Paper
Epson Presentation Paper Matte
Epson Iron-on Cool Peel Transfer paper
Epson Photo Quality Self-adhesive Sheets

Epson Premium Photo Paper Glossy Premium Photo Paper Glossy

Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy

Epson Photo Paper Glossy Photo Paper Glossy

Epson Premium Photo Paper Semi-gloss Premium Photo Paper Semi-Gloss

Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte Double-

sided

Epson Ultra Premium Presentation Paper Matte

Envelopes Envelope

Plain Paper/Bright White Paper

Premium Presentation Paper Matte

14 Printing From Your Computer

Scanning a Document or Photo

You can use your product to scan original documents or photos and save them on your
computer. The
use the Epson Scan software to access more advanced features. For example, you can use
Epson Scan to restore faded colors in old photos.

Note: For detailed scanning instructions, see the online User’s Guide.

Quick Scanning with the Touch Panel

Use the touch panel to quickly scan a photo or document and save it on your computer.
You can even scan a photo and have it automatically included in an email message.

1. Open the document cover and place your original facedown on the glass, in the back
left corner, as shown on page 7.

2. Close the cover gently so you don’t move the original.

3. Press

4. Press u or d to select one of the following options:

■ Scan to Memory Card automatically scans a photo or document and saves it on

■ Scan to PC automatically creates a JPG image and saves it to your computer;

Scan function lets you scan quickly using preselected settings, or you can

Home, if necessary, press l or r to select Scan, then press OK.

a memory card or USB storage device in JPG or PDF format

ideal for scanning photos

■ Scan to PC (PDF) automatically creates a PDF file and saves it to your

computer; ideal for scanning documents

■ Scan to PC (Email) automatically scans a photo, resizes it, launches your email

application, and attaches a JPG image to a new outgoing message

■ Scan to PC (WSD) lets you scan wirelessly in Windows 7 or Windows Vista

(English only)

5. Press

OK.

Scanning a Document or Photo 15

®

6. If you’re scanning to a memory card, select your scan settings then press x Start to
begin scanning.

If you’re scanning to your computer, select

USB Connection if your product is

connected by a USB cable, or select the name of your computer if your product is
connected over a network. Press

OK to begin scanning.

Once your image is scanned, you see its icon in Windows Explorer or Mac OS X
Finder, or as an attachment in your email application.

Scanning with Epson Scan Software

You can scan original documents and photos and save them as files on your computer
using the Epson Scan software. You can also launch Epson Scan from any TWAIN­compliant application, such as Adobe

Note: For Mac OS X 10.6, see “Scanning with Mac OS X 10.6” on page 17. For
detailed scanning instructions, see the online User’s Guide.

1. Open the document cover and place your original facedown on the glass, in the back
left corner, as shown on page 7.

2. Close the cover gently so you don’t move the original.

3. Do one of the following to start Epson Scan:

■ Windows: Double-click the EPSON Scan icon on your desktop.

■ Mac OS X 10.4 and 10.5: Double-click EPSON Scan in Applications > Epson

Software

■ To scan from an application, start your application. Then open the File menu,

choose

.

Import or Acquire, and select your product.

®

Photoshop®.

Epson Scan opens in

Full Auto Mode the first

time you use it. (You can change the scan mode
using the Mode selector in the upper right
corner.)

Note: If you want to automatically restore a
color photo as you scan, click the Customize
button, then check the Color Restoration box.

4. Click the Scan button. The image is scanned and
you see its icon in Windows Explorer or Mac
Finder.

16 Scanning a Document or Photo

Scanning with Mac OS X 10.6

You can scan original documents and photos and save them as files on your computer.

1. Open an image editing application such as Image Capture, select your product, if
necessary, then press the

2. If you would like to select scan settings, such as Color Restoration and file save
settings, click

3. Click the Scan button to begin scanning. Your image is saved to the folder selected in
the

Scan To pop-up menu.

Show Details.

Scan button.

Scanning a Document or Photo 17

Maintaining Your Product

Follow the instructions in this chapter for checking and cleaning the print head nozzles
and replacing ink cartridges. To align the print head, if necessary, see your online User’s
Guide.

Caution: To keep your product looking like new, don’t place anything on top of the
cover or use it as a writing surface. If you need to clean the cover, use only a soft, non­abrasive microfiber-type cloth.

Checking the Print Head Nozzles

If your printouts are faint or have gaps in them, some of the nozzles in the print head may
be clogged or ink may be running low in one or more of the ink cartridges. Follow the
steps below to check the print head nozzles.

1. Load letter- or A4-size plain paper in the main paper cassette.

2. Press

Home, if necessary, press l or r to select Setup, then press OK.

3. Press u or d to select
again.

4. Press x

5. Check the nozzle check pattern that prints to see if there are gaps in the lines:

6. If there are no gaps, the print head is clean. Select

OK.

If there are gaps or the pattern is faint, press u or d to select

OK, then press x Start to clean the print head (see page 19).

18 Maintaining Your Product

Start.

Nozzles
are clean

Nozzles need
cleaning

Maintenance, press OK, select Nozzle Check, then press OK

Finish Nozzle Check, then press

Head Cleaning, press

Cleaning the Print Head

If print quality has declined and the nozzle check indicates clogged nozzles, you can clean
the print head. Print head cleaning uses ink, so clean it only if necessary.

Note: You cannot clean the print head if an ink cartridge is expended, and may not be
able to clean it when a cartridge is low. You must replace the cartridge first
page 21).

1. Load letter- or A4-size plain paper in the main paper cassette.

2. Press

3. Press u or d to select

Home, if necessary, press l or r to select Setup, then press OK.

Maintenance, press OK, select Head Cleaning, then press OK

again.

(see

4. Press x

Start.

Cleaning takes about 2 minutes. When it’s finished, you see a message on the display
screen.

Caution: Never turn off the printer during head cleaning or you may damage it.

5. Select Nozzle Check, press OK, then press x Start to run a nozzle check and confirm
that the print head is clean.

6. If there are still gaps or lines, or the test patterns are faint, run another cleaning cycle
and check the nozzles again.

Note: If you don’t see any improvement after cleaning the print head four times, turn
off the printer and wait at least six hours to let any dried ink soften. Then try cleaning
the print head again. If quality does not improve, one of the ink cartridges may need to
be replaced. If that doesn’t help, contact Epson as described on page 29.

If you do not use your product often, it is a good idea to print a few pages at least once
a month to maintain good print quality.

Maintaining Your Product 19

Checking Ink Levels

You can check the ink levels anytime right on the LCD screen. To check the ink levels
with your Windows or Mac OS X software, see the instructions in your online User’s
Guide.

Note: You cannot print or copy when an ink cartridge is expended even if the other
cartridges are not expended. Replace any expended cartridges before printing or
copying.

1. Press Home, if necessary, press l or r to select Setup, then press OK.

2. Press

3. The ink cartridge status is displayed. See page 21 to

In Windows, a window may appear on your computer
screen when you try to print when ink is low. This window
can optionally display ink offers and other updates from
Epson.

Note: To disable checking for ink offers or updates from Epson, see the instructions in
your online User’s Guide.

OK again to select Ink Levels.

replace a cartridge, if necessary.

Purchasing Epson Ink Cartridges

You can purchase genuine Epson ink and paper from Epson Supplies Central at
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can also
purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO­EPSON (800-463-7766).

20 Maintaining Your Product

Use the following list when you order or purchase new ink cartridges (you can mix
Standard- and High-capacity cartridges):

Ink color Standard-capacity High-capacity

Black — 98

Cyan 99 98

Magenta 99 98

Yellow 99 98

Light Cyan 99 98

Light Magenta 99 98

Note: We recommend that you use genuine Epson cartridges and do not refill them.
The use of other products may affect your print quality and could result in printer
damage.

Yields vary considerably based on images printed, print settings, paper type, frequency
of use, and temperature. For print quality, a small amount of ink remains in the cartridge
after the “replace cartridge” indicator comes on. Your printer ships with full cartridges
and part of the ink from the first cartridges is used for priming the printer.

For best printing results, use up a cartridge within six months of opening the package,
and before the expiration date on the cartridge box.

Store ink cartridges in a cool, dark place. If cartridges have been exposed to cold
temperatures, allow them to warm up to room temperature for at least 3 hours before
using them.

Replacing Ink Cartridges

Make sure you have a new ink cartridge before you begin.

Caution: Do not open ink cartridge packages until you are ready to install the ink.
Cartridges are vacuum packed to maintain reliability. Leave the expended cartridge
installed until you have obtained a replacement, or the ink remaining in the print head
nozzles may dry out.

1. Turn on your product.

2. If an ink cartridge is expended, you see a message on the
LCD screen. Note which cartridges need to be replaced
and press

Note: If a cartridge is expended, you must replace it to
be able to print. If a cartridge is low, you can continue
printing until a cartridge needs replacement.

OK.

Maintaining Your Product 21

3. Open the scanner.

4. Squeeze the tab on the cartridge and lift it up. Dispose of it
carefully. Do not take the used cartridge apart or try to refill
it.

Warning: If ink gets on your hands, wash them thoroughly
with soap and water. If ink gets into your eyes, flush them
immediately with water. Keep ink cartridges out of the
reach of children and don’t drink the ink.

5. Remove the new cartridge from its package.

6. Remove the yellow tape from the bottom of the
ink cartridge.

Caution: Do not remove any other labels or
seals, or ink may leak. Do not touch the green
chip on the front of the cartridge. This can
damage the ink cartridge.

22 Maintaining Your Product

7. Insert the new cartridge into the holder and push it down until it clicks into place.

8. Once you replace all the cartridges that need replacing, close the scanner to begin
charging the ink. This takes about 2 minutes. When you see a completion message on
the display screen, ink charging is finished.

Caution: Never turn off your product while ink is charging or you’ll waste ink. If you
see an ink replacement message on the LCD screen, press OK and press down all
the cartridges securely. If you remove a low or expended ink cartridge, you cannot
reinstall and use the cartridge.

Note: If you replaced a cartridge while copying a document or photo, cancel
printing and make sure your original is still placed correctly on the document table.
Then copy your original again.

Maintaining Your Product 23

Solving Problems

Check the messages on the display screen to diagnose the cause of most problems. Press

Home, if necessary, press l or r to select Problem Solver, then press OK. Press u or

d to see all the help topics.

You can also check the basic troubleshooting suggestions below, or your online User’s
Guide.

Problems and Solutions

Check the solutions below if you’re having trouble using your Epson product.

Note: If the screen is dark, press the touch panel to wake up the printer.

Network Problems

If you have a poor wireless connection, try moving the product to a different location.
Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or large metal object
such as a filing cabinet.

Network setup failed

■ Try moving the product to a different location.

■ Make sure there aren’t any access restrictions (such as MAC address filtering) set on

the wireless router. If access restrictions are set, register the product’s MAC address on
the router. To obtain the MAC address, print a Network Status Sheet (see page 26).
Then see your router’s manual for instructions.

■ If your wireless router or access point doesn’t broadcast its network name (SSID),

manually enter your wireless network name. If your wireless router or access point has
wireless security enabled, you will also need to know what kind of security it is using.

■ If your wireless router has security enabled, make sure you entered the WEP key or

WPA passphrase correctly.

■ Remove and reinsert the CD to reinstall your product software.

24 Solving Problems

The product cannot find or connect to the wireless router
access point

■ Try connecting to the wireless router or access point with your computer or another

device to confirm that it is working correctly.

■ Make sure that the product is within range of your router or access point.

■ If your wireless router or access point doesn’t broadcast its network name (SSID),

manually enter your wireless network name. If your wireless router or access point has
wireless security enabled, you will also need to know what kind of security it is using.

The product does not appear in the printer window
(Mac OS X)

Make sure the printer driver was installed correctly and that your computer’s TCP/IP
settings are configured correctly.

Cannot print over the network

■ Make sure you set up your software properly for network printing.

■ Print a Network Status Sheet (see page 26) and verify that the network settings are

correct.

■ When using TCP/IP, make sure the product’s IP address is set correctly for your

network. If your network does not assign IP addresses using DHCP, you need to set
the IP address manually.

■ For an Ethernet connection, make sure that the product is turned on, and that your

router, access point, switch, or hub link LED for the port the product is connected to
is on or flashing. If the link LED is off, try the following:

■ Make sure the Ethernet cable is securely connected to both the product and your

router, access point, switch, or hub.

■ Try connecting to another port on your router, access point, switch, or hub.

■ Try connecting the product to another router, access point, switch or hub.

■ Try connecting the product to your router, access point, switch, or hub with

another Ethernet cable.

■ Try printing from another computer on the network to see if the problem

persists.

Solving Problems 25

WiFi light is on but you can’t print

■ Your router might not be assigning IP addresses automatically using DHCP. If it isn’t,

you will need to set the product’s IP address manually. Make sure it is set correctly for
your network. Contact your router manufacturer for assistance.

■ Make sure your firewall or security software is not set to block port 3629 (TCP/

UDP). Contact your firewall manufacturer for assistance.

Printing is slow or the print is cut off

Print a Network Status Sheet (see below) and check the signal strength. If it’s poor, try
moving the product closer to your wireless router or access point. Avoid placing the
product next to a microwave oven, 2.4 GHz cordless phone, or large metal objects such as
a filing cabinet.

Cannot scan over the network

■ Epson Scan is not available in Mac OS X 10.6; see page 17 for scanning instructions.

■ If you cannot scan from the product’s touch panel, make sure you restarted your

computer after installing the product software. Make sure Epson Event Manager is
not being blocked by your firewall or security software.

■ If you are scanning a large document at high resolution, a communication error may

occur. If the scan did not complete, lower the resolution.

■ If network communication was interrupted while starting Epson Scan, exit Epson

Scan, and restart it after a few seconds. If Epson Scan cannot restart, turn the product
off and on, and then try again. Check the

Settings

. For details, see the Epson Scan Help.

Timeout Setting in EPSON Scan

Print a Network Status Sheet

1. Press

2. Press u or d to select

3. Press u or d to select

4. Press x

Home, if necessary, press l or r to select Setup, then press OK.

Wi-Fi/Network Settings, then press OK.

Confirm Wi-Fi/Network Settings, then press OK.

Start twice to print the status sheet.

Printing and Copying Problems

■ Make sure your paper is loaded printable side facedown (usually the whiter, brighter,

or glossy side). Make sure paper is loaded under the edge guides.

26 Solving Problems

■ Make sure the type of paper you loaded matches the paper size and paper type settings

on the touch panel when copying (see page 7) or when printing with your printer
software (see page 11).

■ When scanning, position your original in the back left corner of the scanner glass. If

the edges are cropped, move it away from the corner slightly.

■ You cannot print or copy when an ink cartridge is expended. Replace any expended

cartridges before printing.

Paper Feeding Problems

■ If paper doesn’t feed correctly, remove the paper and fan the sheets, then reload them

as shown on the Start Here sheet. Make sure paper is loaded under the edge guides.

■ Do not load too many sheets at once. You can load up to 100 sheets of letter- or A4-

size plain paper, 80 sheets of Bright White or Presentation Paper Matte, or 10 sheets
of Premium Photo Paper Glossy (4 × 6 inch only). Load all other papers one sheet at a
time. See your online User’s Guide for more information.

■ Do not load paper with holes punched in it.

■ If paper is jammed, follow these steps:

1. Open the scanner and remove paper as shown, including any torn pieces.

Caution: To prevent damage, avoid handling parts inside the printer.

2. Pull back on the tabs to remove the cover inside the product. Remove jammed

paper, including any torn pieces.

Solving Problems 27

3. Reattach the cover and close the scanner.

4. You may also need to check other locations for jammed paper, such as the auto

duplexer (on the back of the printer), the paper cassette, and underneath the
printer. See the online User’s Guide for more information.

Print Quality Problems

■ Make sure the document is placed flat against the document table glass and your

Epson printer is not tilted or placed on an uneven surface.

■ Load the paper printable side down (usually the whiter, brighter, or glossy side) in the

cassette.

■ Make sure your paper isn’t damp or curled.

■ For the best print quality, use Epson papers (see page 5) and genuine Epson ink

cartridges (see page 20).

■ Make sure the type of paper you loaded matches the paper size and paper type settings

in your printer software (see page 14).

■ If you notice light or dark bands across your printouts or they are too faint, run a

nozzle check (see page 18) to see if the print head needs cleaning.

■ If you notice jagged vertical lines, you may need to align the print head. See the online

User’s Guide for instructions.

■ The ink cartridges may be low on ink. Check your cartridge status and replace

cartridges, if necessary (see page 21).

■ Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not

recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Do
not spray glass cleaner directly on the glass.

28 Solving Problems

Where to Get Help

Internet Support

Visit epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to common
problems. You can download drivers and documentation, get FAQs and troubleshooting
advice, or e-mail Epson.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

■ Product name (Artisan 730)

■ Product serial number (located on the back of the product and under the scanner)

■ Proof of purchase (such as a store receipt) and date of purchase

■ Computer configuration and description of the problem

Then call:

■ U.S.: [phone], 6 AM – 8 PM, Pacific Time, Monday through Friday and

7

AM – 4 PM on Saturday

■ Canada: [phone], 6 AM – 8 PM, Pacific Time, Monday through Friday

Days and hours of support are subject to change without notice. Toll or long distance
charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper at Epson Supplies Central at
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can also
purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO­EPSON (800-463-7766).

Solving Problems 29

Notices

Important Safety Instructions

Before using your Epson product, read and follow these safety instructions:

■ Be sure to follow all warnings and instructions marked on the product.

■ Use only the type of power source indicated on the product label.

■ Use only the power cord that comes with the product. Use of another cord may cause fires or

electric shock. Do not use the cord with any other equipment. Make sure the power cord meets
all relevant local safety standards.

■ The product’s power cord is for use with the product only. Use with other equipment may

cause fire or electric shock.

■ Place the product near a wall outlet where the plug can be easily unplugged.

■ If you won’t be using the product for a long period, unplug the power cord from the electrical

outlet.

■ Always turn off the product using the P On button, and wait until the P On light stops

flashing before unplugging the product or cutting off power to the electrical outlet.

■ Avoid plugging the product into an outlet on the same circuit as a photocopier or air

conditioning system that regularly switches on and off, or on an outlet controlled by a wall
switch or timer.

■ Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying,

crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or
run over. Be careful to keep the cord straight at each end. If damage occurs to the plug, replace
the cord or consult a qualified electrician. If there are fuses in the plug, make sure you replace
them with fuses of the correct size and rating.

■ If you use an extension cord with the product, make sure the total ampere rating of the devices

plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the
total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s
ampere rating.

■ When connecting the product to a computer or other device with a cable, ensure the correct

orientation of the connectors. Each connector has only one correct orientation. Inserting a
connector in the wrong orientation may damage both devices connected by the cable.

■ Place the product on a flat, stable surface that extends beyond its base in all directions. It will

not operate properly if it is tilted or at an angle.

■ Avoid placing the product in locations that are subject to rapid changes in heat or humidity,

shocks or vibrations, or dust. Do not place the product near a radiator or heating vent or in
direct sunlight. Do not place or store the product outdoors.

■ Keep the product away from potential sources of electromagnetic interference, such as

loudspeakers or the base units of cordless phones.

30 Notices

■ Allow space behind the product for the cables, and space above the product so that you can

fully raise the document cover.

■ Leave enough space in front of the product for the paper to be fully ejected.

■ Leave enough room around the product for sufficient ventilation. Make sure the product is at

least 4 inches (10 cm) away from the wall.

■ Do not block or cover openings in the product case or insert objects through the slots.

■ Do not use aerosol products that contain flammable gases inside or around the product. Doing

so may cause fire.

■ Do not press too hard on the document table when placing the originals.

■ Do not open the scanner section while the product is copying, printing, or scanning.

■ Be careful not to trap your fingers when closing the scanner cover or scanner.

■ Do not touch the flat white cable inside the product.

■ Do not spill liquid on the product. Do not use the product near water. Do not use with wet

hands.

■ Unplug the product and refer servicing to qualified service personnel under the following

conditions: if the power cord or plug is damaged; if liquid has entered the product; if the
product has been dropped or the case damaged; if the product does not operate normally or
exhibits a distinct change in performance.

■ Adjust only those controls that are covered by the operating instructions. Except as specifically

explained in your documentation, do not attempt to service the product yourself.

■ Never disassemble, modify, or attempt to repair the product by yourself, except as specifically

explained in the documentation. Do not adjust controls that are not covered by the operating
instructions.

■ When storing or transporting the product, do not tilt it, stand it on its side, or turn it upside

down; otherwise ink may leak from the cartridges.

■ Always keep this guide handy.

Touch Panel Safety Instructions

■ Press the touch panel gently with your fingertip. Do not press with force or use your fingernail.

■ Do not use items such as ball point pens, pencils, etc. to operate the touch panel.

■ Do not place heavy items on the touch panel. Contact Epson if the panel chips or cracks; do

not attempt to remove broken pieces.

■ Do not place your product in areas where abrupt changes in temperature or humidity may

occur. Condensation inside the panel may cause performance to deteriorate.

■ Do not touch the panel with wet or gloved hands or through the protective sheet or sticker; it

may not respond.

■ Use only a dry, soft cloth to clean the touch panel. Do not use liquid or chemical cleansers.

Notices 31

■ If the touch panel is damaged, contact Epson. If the liquid crystal solution gets on your hands,

wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes,
flush them immediately with water. If discomfort or vision problems remain after a thorough
flushing, see a doctor immediately.

Memory Card Safety Instructions

■ Use only compatible memory cards (see the User’s Guide for a detailed list).

■ Do not remove a memory card or turn off the product while the memory card light is flashing.

Wireless Network Safety Instructions

■ Do not use this product inside medical facilities or near medical equipment. Radio waves from

the product may adversely affect the operation of medical equipment.

■ Keep this product at least 9 inches (22 cm) away from cardiac pacemakers. Radio waves from

this product may adversely affect their operation.

■ Do not use this product near automatically controlled devices such as automatic doors or fire

alarms. Radio waves from this product may adversely affect these devices.

Ink Cartridge Safety Instructions

■ Keep ink cartridges out of the reach of children.

■ Be careful when you handle used ink cartridges; there may be ink remaining around the ink

supply port. If ink gets on your skin, wash it off with soap and water. If it gets in your eyes,
flush them immediately with water. If ink gets in your mouth, spit it out and see a doctor right
away.

■ Do not put your hand inside the product or touch any cartridges during printing.

■ Do not try to move the print head by hand, or you may damage the product.

■ Do not touch the green IC chip on the side of the cartridge. This may prevent normal

operation.

■ Before transporting the product, make sure the print head is in the home (far right) position

and the ink cartridges are in place.

■ Install a new ink cartridge immediately after removing a used one. Leaving cartridges

uninstalled can dry out the print head and may prevent the product from printing.

■ Do not dismantle an ink cartridge. This could damage the print head.

■ Do not shake ink cartridges after opening their packages, and do not remove the label from the

cartridge itself; this can cause leakage.

■ Use the ink cartridge before the date printed on its package.

32 Notices

■ If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and

store it in the same environment as the product. Note that there is a valve in the ink supply
port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining
items that the cartridge touches. Do not touch the ink cartridge ink supply port or surrounding
area. Store ink cartridges with their labels facing upward. Do not store cartridges upside down.

■ Store ink cartridges in a cool, dry place.

■ After bringing an ink cartridge in from a cold storage site, allow it to warm up at room

temperature for at least 3 hours before using it.

Declaration of Conformity

According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals; and/or CPU
Boards and Power Supplies used with Class B Personal Computers:

We: Epson America, Inc.
Located at: MS 3-13

3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: [phone]

Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and
15 of the FCC rules as a Class B digital device. Each product marketed is identical to the
representative unit tested and found to be compliant with the standards. Records maintained
continue to reflect the equipment being produced can be expected to be within the variation
accepted, due to quantity production and testing on a statistical basis as required by 47CFR §2.909.
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation.

Trade Name: Epson
Type of Product: Multifunction printer
Model: C432A

Epson America, Inc., Limited Warranty

What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser that the
Epson printer covered by this limited warranty statement, if purchased and operated only in the
United States, Canada, or Puerto Rico, will be free from defects in workmanship and materials for a
period of one (1) year from the date of original purchase. For warranty service, you must provide
proof of the date of original purchase.

What Epson Will Do To Correct Problems: Should your Epson printer prove defective during the
warranty period, please call the Epson Connection at [phone] (U.S.) or [phone]
(Canada) for warranty repair instructions and return authorization. An Epson service technician will
provide telephone diagnostic service to determine whether the printer requires service. If service is
needed, Epson will, at its option, exchange or repair the printer without charge for parts or labor. If

Notices 33

Epson authorizes an exchange for the defective unit, Epson will ship a replacement printer to you,
freight prepaid, so long as you use an address in the United States, Canada, or Puerto Rico.
Shipments to other locations will be made freight collect. You are responsible for securely packaging
the defective unit and returning it to Epson within five (5) working days of receipt of the
replacement. Epson requires a debit or a credit card number to secure the cost of the replacement
printer in the event that you fail to return the defective one. If Epson authorizes repair instead of
exchange, Epson will direct you to send your printer to Epson or its authorized service center, where
the printer will be repaired and sent back to you. You are responsible for packing the printer and for
all costs to and from the Epson authorized service center. When warranty service involves the
exchange of the printer or a part, the item replaced becomes Epson property. The replacement
printer or part may be new or refurbished to the Epson standard of quality, and, at Epson's option,
may be another model of like kind and quality. Exchange products and parts assume the remaining
warranty period of your original product covered by this limited warranty.

What This Warranty Does Not Cover: This warranty covers only normal use in the United States,
Canada, or Puerto Rico. Using this product for continuous production or similar high duty purposes
is not considered normal use; damage, maintenance or service from such use will not be covered
under this warranty. This warranty is not transferable. This warranty does not cover any color change
or fading of prints or reimbursement of materials or services required for reprinting. This warranty
does not cover damage to the Epson product caused by parts or supplies not manufactured,
distributed or certified by Epson. This warranty does not cover ribbons, ink cartridges or third party
parts, components, or peripheral devices added to the Epson product after its shipment from Epson,
e.g., dealer or user-added boards or components. Epson is not responsible for warranty service should
the Epson label or logo or the rating label or serial number be removed or should the product fail to
be properly maintained or fail to function properly as a result of misuse, abuse, improper installation,
neglect, improper shipping, damage caused by disasters such as fire, flood, and lightning, improper
electrical current, software problems, interaction with non-Epson products, or service other than by
an Epson Authorized Servicer. If a claimed defect cannot be identified or reproduced, you will be
held responsible for the costs incurred.

THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR
FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE
EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS
AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD
IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY STATEMENTS OR
REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. IN NO
EVENT SHALL EPSON OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR
INABILITY TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH
OF WARRANTY OR ANY OTHER LEGAL THEORY. IN NO EVENT SHALL EPSON OR
ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF THE
ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT.

In Canada, warranties include both warranties and conditions.

34 Notices

Some jurisdictions do not allow limitations on how long an implied warranty lasts, and some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitations and exclusions may not apply to you. This warranty gives you specific legal rights
and you may have other rights which vary from jurisdiction to jurisdiction.

To find the Epson Authorized Reseller nearest you, visit our website at: http://www.epson.com.

To find the Epson Customer Care Center nearest you, visit http://www.epson.com/support.

You can also write to: Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012

Copyright Notice

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without the prior written permission of Seiko Epson Corporation. The information
contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other equipment.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or
third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result
of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to
this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s
operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or
Epson Approved Products by Seiko Epson Corporation.

In addition to software program rights owned by Seiko Epson Corporation, this product also
includes open source software. Refer to OSS.pdf on your product software CD-ROM for a list of
open source software and software license terms applied to this printer.

Responsible Use of Copyrighted Materials

Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries’ laws permit limited copying or reuse of copyrighted material
in certain circumstances, those circumstances may not be as broad as some people assume. Contact
your legal advisor for any questions regarding copyright law.

Trademarks

Epson and Supplies Central are registered trademarks and Epson Exceed Your Vision is a registered
logomark of Seiko Epson Corporation.

Artisan is a registered trademark and Epson Connection is a service mark of Epson America, Inc.

Notices 35

General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.

This information is subject to change without notice.

© 2011 Epson America, Inc. 5/11

CPD-34187

Printed in XXXXXX