All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for
use with these EPSON printers. EPSON is not responsible for any use of this information as applied to other
printers.
Tr a d e m a r k s
EPSON, EPSON Stylus, ESC/P, and Micro Piezo are registered trademarks of SEIKO EPSON
CORPORATION.
DX3, PhotoEnhance, and EPSON Archival are trademarks and EPSON Preferred is a service mark of Epson
America, Inc.
EFI and Fiery are U.S. registered trademarks of Electronics for Imaging, Inc.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of
disclaims any and all rights in those marks.
their respective owners.
The ENERGY STAR emblem does not represent EPA endorsement of any product or service.
Legal Notices
Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse,
or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with SEIKO EPSON CORPORATION’s operating and maintenance instructions.
SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original EPSON Products or EPSON
Approved Products by SEIKO EPSON CORPORATION.
2/01CPD-11338
EPSON
ii
Declaration of Conformity
According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and
Power Supplies used with Class B Personal Computers:
We:EPSON AMERICA, INC.
Located at:MS: 6-43
3840 Kilroy Airport Way
Long Beach, CA 90806-2469
Tel:(562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of the
FCC rules as a Class B digital device. Each product marketed, is identical to the representative unit tested and
found to be compliant with the standards. Records maintained continue to reflect the equipment being produced
can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as
required by 47CFR §2.909. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
Trade Name:EPSON
Type of Product:Ink Jet Printer
Model:P991A
| iii
iii
iv |
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio or television
reception. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference to radio and television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures.
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
WA R NI N G
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification of this device and may cause interference levels which exceed the limits established by the FCC for
this equipment. It is the responsibility of the user to obtain and use a shielded equipment interface cable with this
device. If this equipment has more than one interface connector, do not leave cables connected to unused
interfaces. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to
operate the equipment.
For Canadian Users
This Class B digital apparatus complies with ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Pro 5500 color ink jet printer is the key component in
a revolutionary new digital color printing system. The printer provides
resolutions up to 2880 × 720 dpi using EPSON’s variable size droplet,
MicroPiezo
®
DX3™ print head for unsurpassed image quality. Proprietary
ASICs (application-specific integrated circuits) ensure consistent printing
and color accuracy from job to job.
Six-color EPSON Archival
™
Ink technology gives you photographic images
that will last up to 200 years.* Individual, high-capacity ink cartridges with
auto ink-level detection provide increased productivity, ease of use, and low
per-copy printing costs.
The EPSON Stylus Pro 5500’s media handling flexibility lets you print on a
variety of substrates, from plain papers to professional grade media, from
4 × 6 inches up to 13 × 19 inches, including 200 lb card stock. With a
standard 250-sheet paper tray and optional 250-sheet cassette, you get
uninterrupted performance. With the two manual feed slots you can print
on sheets up to 44 inches long. Fast print speeds let you produce an
8.5 × 11-inch, photo quality print in about 2 minutes, or a 13 × 19-inch
print in about 5 minutes.
Flexible, high-performance driver and RIP choices include:
•
EPSON’s award-winning photographic drivers for Microsoft®
Windows
Macintosh
•
Optional EFI® Fiery® Spark Professional RIP software for the most
demanding PostScript
®
95, 98, Me, Windows NT®4.0, and 2000, and Apple®
®
®
printing on Macintosh or Windows
* Lightfastness rating is based on accelerated testing of prints on special media,
displayed indoors, under glass. Actual print stability will vary according to
image, display conditions, light intensity, humidity, and atmospheric
conditions. EPSON does not guarantee the longevity of prints. For maximum
print life, display all prints under glass or lamination or properly store them.
1
2 | Introduction
Optional Equipment and Software
Your EPSON Stylus Pro 5500 offers these optional upgrades to enhance
your print productivity:
Optional equipment and software
OptionPart number
250-sheet lower paper cassette and trayC813611
Replacement 250-sheet paper trayC813621
™
10/100 BaseT Ethernet
IEEE-1394 FireWire
EFI Fiery Spark Professional RIP softwareTBD
You can purchase optional equipment and software, ink cartridges, paper,
and manuals from EPSON at (800) 873-7766 or visit the EPSON Store
www.epsonstore.com (U.S. sales only). In Canada, please call
(800) 873-7766 for dealer referral.
Type B interface cardC823632A
®
Type B interface cardC823722
™
at
Using This Printer Guide
This Guide contains the following information:
Chapter 1 explains how to unpack and set up the printer, and install the
EPSON printer driver and utilities from your printer software CD-ROM.
Chapter 2 gives instructions for printing on a variety of paper types through
the available paper paths and for using special EPSON media.
Chapter 3 explains how to use the EPSON printer driver for Macintosh.
Chapter 4 explains how to use EPSON printer driver for Windows.
Chapter 5 explains what to do when the printer’s control panel lights
indicate a paper jam or other problem, and how to use the printer’s
monitoring utilities.
Chapter 6 gives instructions for replacing ink cartridges, running print head
cleaning cycles, aligning the print head, and cleaning and transporting the
printer.
2
Introduction | 3
Chapter 7 provides troubleshooting tips and solutions for any printing
problems you may have.
Appendix A provides the technical details on your printer, ink cartridges,
and EPSON media.
An Index is included at the end of the book.
Warnings and Cautions
You’ll find this information throughout this guide:
Warning
Caution
Note
Note
If your iMac is running OS
8.1, you need to update
your operating system
before installing your
printer software.
Warnings must be followed carefully to avoid bodily injury.
Cautions must be observed to avoid damage to your equipment.
Notes contain important information about your printer.
Macintosh System Requirements
To use your printer with a Macintosh in a standalone environment or on a
network, your system should meet the following minimum requirements:
•
For USB connection: Power Macintosh® G3, G4, or iMac™ series
(System 8.5.1 or later)
For IEEE 1394 connection: iMac DV, G3, or G4 series (System 8.6 or
later with FireWire Update 2.1 or later)
For 10/100 BaseT Ethernet connection: iMac, G3, or G4 series (System
7.6.1 or later)
•
256MB of RAM recommended
If your iMac is running OS
8.5.1, Apple recommends
that you install iMac
Update 1.1, available on
the Apple web site.
•
At least 50MB of free hard disk space to install the software and at least
150MB of hard disk space for processing large files
•
Double-speed (2×) CD-ROM drive (quad-speed [4×] or faster
recommended) or DVD drive for installing the printer software
3
4 | Introduction
•
For USB connection: a compliant USB port and a shielded USB “AB”
cable from Series A (computer) to Series B (printer), up to 6.6 ft.
(2 meters) long
For FireWire or network connection: an optional FireWire or Ethernet
interface card (described on page 2) and compatible cable
Note
Using an improperly
shielded USB cable—
especially a cable more
than 6.6 ft. (2 meters)
long—may cause the
printer to malfunction.
Windows System Requirements
To use your printer in either a standalone or peer-to-peer network
environment, your system should include:
•
IBM®-compatible PC with a Pentium® II or higher processor
recommended
•
For parallel connection: Windows 95, 98, Me, NT 4.0, or 2000
For USB connection: USB port equipped PC with Windows 98 (factory
installed), Me, or 2000
For IEEE 1394 connection: FireWire port equipped PC with Windows
Me or 2000
For 10/100 BaseT Ethernet connection: Ethernet equipped PC with
Windows 95, 98, Me, NT 4.0, or 2000
•
256MB of RAM recommended
•
At least 50MB of free hard disk space to install the software and at least
150MB of free hard disk space for processing files (more for large files)
•
Double-speed (2×) CD-ROM drive (quad-speed [4×] or faster
recommended) or DVD drive for installing the printer software
•
For parallel connection: a high-speed, bidirectional, IEEE-1284
compliant parallel cable, 6 to 10 ft. (1.8 to 3 m) long, with a D-SUB,
25-pin, male connector for your computer and a 36-pin, Centronics
compatible connector for the printer
For USB connection: a computer running Windows 98, Me, or 2000
with a Windows compliant USB port and a shielded USB “AB” cable
from Series A (computer) to Series B (printer), up to 6.6 ft. (2 meters)
long.
For FireWire or network connection: an optional FireWire or Ethernet
interface card (described on page 2) and compatible cable
4
®
Introduction | 5
Where To Get Help
EPSON provides telephone support and information on the installation,
configuration, and operation of professional graphics products through the
EPSON Preferred Protection Plan. Dial (888) 377-6611, 6
8
., Pacific Time, Monday through Friday, and 7
P.M
Time, Saturday.
Before you call, make sure you have your Unit ID number, which is
included with the EPSON Preferred Protection Plan information that came
with your printer. You’ll also need your printer serial number and proof of
purchase.
EPSON also provides technical assistance 24 hours a day through the
electronic support services listed in the following table:
ServiceAccess
World Wide WebFrom the Internet, you can reach EPSON’s
Automated Telephone
Services
SM
to
A.M.
to 4
A.M.
Professional Graphics Home Page at
http://prographics.epson.com.
A variety of automated help services are
available 24 hours a day, seven days a week. To
use these services, you must have a touch tone
telephone and call (800) 922-8911.
P.M.
, Pacific
You can purchase ink cartridges, paper, and accessories from EPSON at
(800) 873-7766 or visit the EPSON Store at www.epsonstore.com (U.S.
sales only). In Canada, please call (800) 873-7766 for dealer referral.
ENERGY STAR Compliance
As an ENERGY STAR Partner, EPSON has determined that this product
meets the ENERGY STAR guidelines for energy efficiency.
The EPA ENERGY STAR Office Equipment program is a voluntary
partnership with the computer and office equipment industry to promote
the introduction of energy-efficient personal computers, monitors, printers,
fax machines, and copiers in an effort to reduce air pollution caused by
power generation.
5
6 | Introduction
Important Safety Instructions
Before using your printer, read the following safety instructions to make sure
you use the equipment safely and effectively.
•
Turn off and unplug the printer before cleaning. Clean with a damp
cloth only. Do not spill liquid on the printer.
•
Do not place the printer on an unstable surface or near a radiator or
heating vent.
•
Place the printer on a flat surface. It will not operate properly if it is
tilted or at an angle.
•
Do not block or cover the openings in the printer’s cabinet or insert
objects through the slots.
•
Use only the type of power source indicated on the label.
•
Connect all equipment to properly grounded power outlets. Avoid using
outlets on the same circuit as photocopiers or air control systems that
regularly switch on and off.
•
Place the printer near a wall outlet where the plug can be easily
unplugged.
Placez l’imprimante près d’une prise de contacte où la fiche peut être
débranchée facilement.
•
Do not let the power cord become damaged or frayed.
•
If you use an extension cord, make sure the total ampere rating of the
devices plugged into the extension cord does not exceed the cord’s
ampere rating. Also, make sure the total of all devices plugged into the
wall outlet does not exceed 15 amperes. Use of extension cords is not
recommended.
•
Except as specifically explained in the documentation, do not attempt to
service the printer yourself.
•
Unplug the printer and refer servicing to qualified service personnel
under the following conditions:
If the power cord or plug is damaged; if liquid has entered the printer; if
the equipment has been dropped or the cabinet damaged; if the printer
does not operate normally or exhibits a distinct change in performance.
Adjust only those controls that are covered by the operating instructions.
6
Introduction | 7
Even if you are familiar with other types of printers, be sure to read through
the following list of precautions before operating your ink jet printer:
•
Do not put your hand inside the printer or touch the print head during
printing. Do not move the print head by hand.
•
Under normal circumstances, ink will not leak out of the cartridges. If it
does get on your skin, wash it off with soap and water. If it gets in your
eyes, flush them immediately with water.
•
Keep ink cartridges out of the reach of children and do not drink the
ink.
•
Do not dismantle the ink cartridges or try to refill them. This could
result in damage to the print head.
•
Once you install an ink cartridge, do not remove the cartridge except to
replace it with a new one (or transport the printer).
•
Install the ink cartridge immediately after you remove it from its
package. Leaving the cartridge unpacked for a long time before use may
result in reduced print quality.
•
Do not use an ink cartridge beyond the date printed on the cartridge
carton. For best results, use up the ink cartridges within six months of
installing them.
•
Do not shake an ink cartridge; this can cause leakage.
•
Always turn the printer off using the
button is pressed, the
POperate
POperate
button. When this
light flashes briefly then goes out. Do
not unplug the printer or turn off the power to the outlet until the
POperate
•
Before transporting the printer, make sure the print head is in the far
light is off.
right position and the ink cartridges have been removed.
7
8 | Introduction
8
Chapter 1
Setting Up
the Printer
To set up your EPSON Stylus Pro 5500, you need to unpack it , install the
paper tray(s) and ink cartridges, load paper, and run a printer check. Once
the printer is set up, you need to install the printer driver and utilities from
the printer software CD-ROM and then align the print head. This chapter
covers the following information:
•
Unpacking the printer
•
Installing the optional lower paper cassette
•
Installing the paper tray
•
Installing the ink cartridges
•
Loading paper
•
Running a printer check
•
Connecting the printer to your computer
•
Installing the printer software and configuring it for network use, if
necessary
•
Aligning the print head
Unpacking the Printer
Caution
The printer weighs
approximately 50 lb. Do
not try to lift or carry the
printer alone.
Here’s what is included in the box:
printer
ink cartridges
1
paper size and media type cards
paper tray
1-2 | Setting Up the Printer
Follow these steps to unpack your printer and place it in a safe location:
1. Follow the instructions on the illustrated sheet in the box to remove the
2. Place the printer on a flat, stable surface near a grounded outlet.
3. Leave plenty of room in back to access the manual feed slot and enough
tape and protective materials.
Save all packaging so you can use it if you need to transport the printer
later.
Do not use an outlet controlled by a wall switch or timer, or on the same
circuit as a large appliance. This may disrupt the power, which can erase
the printer’s memory and damage the power supply.
room in front for removing the paper tray.
Note
Also be sure to follow all
the Safety Instructions
beginning on page 6.
4. Do not put the printer:
•
In an area with high temperature or humidity
•
In direct sunlight or dusty conditions
•
Near sources of heat or electromagnetic interference, such as
loudspeakers or cordless telephone base units
If you purchased the optional lower paper cassette, you need to place the
printer on top of it. Follow the instructions in the next section.
Installing the Optional Lower Paper Cassette
The lower paper cassette provides an additional paper source so you can have
two different papers available for printing at all times. If you didn’t purchase
the optional lower cassette, skip to page 1-4 and install the standard paper
tray.
1. Unpack the cassette and paper tray. Follow the illustrated sheet in the
box to remove the tape and protective materials.
2. Place the cassette where you want to use the printer, with the paper tray
slot facing forward.
1-2
Setting Up the Printer | 1-3
Warning
Hold the bottom of the
printer at the depression
on the sides so your
fingers don’t get caught
between the printer and
the cassette.
Warning
Do not try to move the
paper cassette or printer
without securing the
screws; otherwise the
cassette and printer may
come apart and cause
injury.
3. Place your printer on top of the cassette as shown:
4. Attach the printer and cassette using the two screws that come with the
cassette. Use the hexagonal wrench that comes with the cassette to
tighten the screws.
1-3
1-4 | Setting Up the Printer
Warning
If you need to move the
printer after you attach
the cassette, have one
person lift it on each side,
holding the bottom of
the cassette at the
depression.
Installing the Paper Tray
Insert the paper tray into the slots at the front of the printer as shown below:
Caution
don’t touch
the black pad
Be careful not to touch
the black pad at the right
end of the paper tray.
Smudges and dirt on the
pad may cause a paper
feeding problem.
If you installed the lower paper cassette, insert the paper tray that came with
it in the same way.
1-4
Note
The first time you plug in
the printer, the power
supply may cycle the fan
and then turn off. This is
normal operation.
Setting Up the Printer | 1-5
Installing the Ink Cartridges
Always use new ink cartridges. Reinstalling partially empty ink cartridges
prevents the ink counter from accurately indicating the amount of ink
remaining.
Operate
1. Plug in the printer and turn it on by pressing the
Press the button and hold it for a second until the
comes on. The
H
ink out lights flash.
Ink Out
and main paper tray lights come on and all the
P
P
Operate
Operate
button
button.
light
2. Open the left and right ink cartridge compartment doors.
black
cyan/
light cyan
light magenta
yellowmagenta/
1-5
1-6 | Setting Up the Printer
3. Open one of the ink cartridge packages and shake the cartridge gently, as
4. Lift up the ink cartridge clamp for the corresponding ink slot.
Note
You can install the ink
cartridges in any order;
however, each slot can
only hold the specified ink
color.
shown.
Warning
If ink gets on your hands,
wash them thoroughly
with soap and water.
If ink gets in your eyes,
flush them immediately
with water.
To avoid injury, do not
reach into the ink
cartridge compartments.
5. Hold the ink cartridge with the arrow mark face-up and pointing to the
rear of the printer, and fully insert the cartridge into the slot.
1-6
Caution
Never turn off the printer
or open the paper path
cover on the back when
the POperate light is
flashing. However, if the
light is still flashing after
15 minutes and the
printer is not moving or
making noise, you may
turn off the printer.
Setting Up the Printer | 1-7
6. Close the clamp until it clicks into place. The corresponding Hink out
light goes out. Repeat steps 3 through 6 for the other ink cartridges.
7. Make sure all the
H
ink out lights are off, then close the ink
compartment doors. The printer begins charging the advanced ink
delivery system. The
P Operate
light flashes and the printer makes
various sounds.
Charging takes about 6 minutes. Do not turn off the printer or interrupt
this important process or you’ll use up more ink than necessary. The
P Operate
light stops flashing when the ink charging process is finished.
Note
See Chapter 2 for
instructions on using the
manual feed slots.
Loading Paper
Your EPSON Stylus Pro 5500 printer has four paper paths: one for the
standard paper tray, one for the optional lower paper cassette, and two for
the manual feed slots.
Follow these steps to load paper in one of the paper trays:
1. Pull the paper tray out until you feel some resistance. You can also pull
the tray all the way out of the printer to load paper.
1-7
1-8 | Setting Up the Printer
2. Lift off the paper tray cover and raise the paper guide roller.
3. Slide the switch to the roller position that matches the paper size you’re
loading.
roller switch
4. If you’re using legal-size or larger paper, release the extension locks and
pull out the paper tray extension completely.
1-8
Setting Up the Printer | 1-9
5. Slide both edge guides out as far as they will go.
6. Fan a stack of paper and then even the edges.
Note
Make sure the paper is
loaded printable side
down and the stack lies
flat on the bottom of
the tray.
7. Load the stack of paper with the printable surface down and the right
edge of the paper resting against the right side of the paper tray.
Don’t load paper above the arrow mark inside the left edge guide.
1-9
1-10 | Setting Up the Printer
8. Slide the edge guides against the paper stack.
9. Close the paper guide roller.
10. Replace the paper tray cover. (If you pulled out the paper tray extension,
slide out the cover extension before you replace the cover.)
paper tray
cover extension
1-10
Setting Up the Printer | 1-11
Note
When you set the paper
size and media type
levers, you should also
use the paper size and
media type cards to
identify the paper loaded
in the tray. The cards let
users know what’s in the
printer at a glance, and
prevent anyone from
inadvertently changing
the lever settings. See
Chapter 2 for more
information about using
the cards.
11. Push in the paper tray until it meets resistance. The
Paper Out
light
goes out.
12. Set the paper size and media type levers for the paper you’re using.
For letter-size Archival Matte Paper, set the levers as follows:
•
Paper size: LTR
•
Media type: Archival Matte Paper
The levers don’t directly affect print quality, but they allow your
software to verify that the print settings for a job are correct for the
paper you’re using. For more information about the levers, see
Chapter 2.
media type leverpaper size lever
1-11
1-12 | Setting Up the Printer
Running a Printer Check
You can use the printer check to make sure that your printer is operating
correctly before you connect it to your computer.
1. Turn off the printer.
2. Make sure letter-size (or larger) paper is loaded in the main paper tray.
3. Hold down the
Reset
button and press the
on the printer. Release the buttons when the
P
P
Operate
Operate
button to turn
light begins
flashing.
press to run a
printer check
After a few moments, the printer prints one page showing the version of
your printer’s ROM, a nozzle check pattern, and the printer’s default
settings, as shown below:
4. Press the
Operate
P
5. Check the printout.
•
If the printout looks like the example above, your printer is
operating correctly.
1-12
button to turn off the printer.
Setting Up the Printer | 1-13
•
If the pattern has missing segments, as in the following example,
your printer may have a clogged ink nozzle. Run a cleaning cycle as
described on page 6-1.
•
If nothing prints at all, make sure your ink cartridges are correctly
installed. Then run a cleaning cycle, as described on page 6-1.
Connecting the Printer to Your Computer
Note
Check the system
requirements on page 3
(Macintosh) or page 4
(Windows) before
connecting your printer to
make sure your system
meets or exceeds the
minimum requirements.
You can connect the printer to your computer using one of three different
interfaces, depending on your system:
•
USB interface (for Windows 98, Me, 2000, and Macintosh)
•
Parallel interface (for Windows)
•
Optional interface card (for printing on a FireWire interface or a
network; see page 2 for a list of the available cards)
1-13
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