Epson 1600 User Manual

EPSON PRODUCT SUPPORT BULLETIN

Date: PSB #:

Reference: Product(s):

Subject:

This bulletin was created to inform you of an updated Epson Scan Twain Driver (1.28A) for the following models: Perfection 610/640/1200/1240/1250/1260/1640/ 1650/1660/1670/2400/2450/3170/3200 series scanners, Stylus CX3200/CX5200/CX5400 multi-function devices, Expression 1600/1680/1640XL series scanners.

2/2/2004 PSB.2004.02.004

TE03-389 Rev. A Expression 1600/1680/1640XL Series Scanners; Perfection 610/640/1200/1240/1250/1260/1640/1650/1660/1670/2400/2450/3170/3200 Series Scanners; Stylus CX5200/CX3200/CX5400 All-in-One Products EPSON Scan TWAIN Ver. 1.28 for Mac OS 10.2 to 10.3

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Reason:

The new Epson Scan driver improves functionality when scanning in Mac OS 10.3. See the next section for the list of changes included in the new driver.

Driver Improvements:

• Enables Epson Scan to start when the Scan button is pushed.

• Enables Epson Scan to start even if the volume name (Hard Disk) on the desktop is

only 2 bytes (2 characters) in length.

• Eliminates the error “Epson scan cannot be started”, which occurs when the USB cable is disconnected while Epson scan is loading.

• Corrects lock-up issues when using the Zoom tool in Epson Scan.

• Corrects functionality issues and mouse cursor lock-ups when using the Histogram

Adjustment, Tone Correction and Image Adjustment tools or when clicking on each tool’s Title bar.

• Prevents Epson Scan from unexpectedly quitting when scanning two or more times from PhotoShop with a Perfection 1250 scanner.

• Prevents Epson Scan from locking up when scanning from a Perfection 3200 scanner with a Firewire connection.

• Prevents Epson Scan from unexpectedly quitting when removing the Firewire cable from a Perfection 3200 scanner while Epson Scan is open.

• Prevents the Epson Scan Utility from freezing when using the Perfection 1250 or 1260 scanner.

• Enables Epson Scan to launch properly when scanning from an Expression 1680/ or 1640XL with a Firewire connection.

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Limitations of new driver:

• This driver does not support “Fast User Switching” in OS 10.3. This feature must be turned off before using Epson Scan.

• You may receive an error “Epson Scan cannot be started” when trying to scan from a Perfection 2450 that is connected to a USB 2.0 supported port. To avoid this error, use a Firewire connection or a USB 1.1 only supported port.

• Not all the scanner models on this list support Color Restoration and Dust Removal so these settings may be unavailable in Epson Scan.

• If experiencing unstable operation when scanning from a Perfection 1250 or 1260 scanner, restart your system.

• If the computer goes into “sleep mode” and this setting was enabled in the Apple Menu and you try to switch to a different mode after doing a preview scan in Photoshop, the Epson Scan driver will freeze. This does not happen if the computer goes into “sleep mode” after screen saver has started. To avoid lock-ups, change the scanning mode before the computer goes into “sleep mode” or re-launch Epson Scan after the computer wakes up and then change modes.

• After scanning with the Perfection 1250, if you then close Epson Scan and disconnect the USB cable, a scanner model selection dialog box may appear on the screen. Click “No” and the box closes. You can scan normally afterwards.

Action:

The new driver is available on the Epson web site. Go to www.epson.com and click on Drivers & Downloads. Select your scanner model. On the Downloads page look for TWAIN Driver and Epson Scan Utility v.1.28A in the Macintosh section.

To Install Epson Scan 1.28A:

1. Launch the EPSON Scan Installer and follow the on screen instructions.

2. After the TWAIN has been installed, connect the USB or Firewire interface cable from the scanner to the computer.

To Uninstall Epson Scan 1.28A:

1. Disconnect the USB interface cable from the scanner.

2. Launch the EPSON Scan Installer.

3. Open the drop-down menu where you see “Easy Install” and select “Uninstall”.

4. Click the Uninstall button.

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EPSON

RODUCT SUPPORT BULLETIN

Date: PSB #: Reference: Product(s):

Subject:

This bulletin was created to inform you of an issue that can occur when using the Epson TWAIN driver (v. 5.75A) in Apple’s Image Capture utility on a Macintosh computer running OS X v.10.2 to v.10.2.4.

Reason:

After completing a scan with the Epson TWAIN driver, Image Capture may suddenly crash. The problem appears to be isolated to Image Capture and does NOT occur in Adobe Photoshop 7, Photoshop Elements 2.0 or other TWAIN-compliant applications.

Note: Steps to Reproduce:

1. Launch Image Capture. Open Preferences, Under "Scanner Preferences" check the box for "Use TWAIN software whenever possible".

2. Quit Image Capture to save the setting.

3. Re-launch Image Capture.

4. Click Scan.

5. Click Cancel in the Epson TWAIN Full-Auto mode window.

6. Click “Manual Mode” to change to the Epson TWAIN Manual mode user interface window.

7. Without making a selection in the preview window, click the “Scan” button in the TWAIN window, and wait for the scan to complete.

Note:

view the image.

8. Notice that Image Capture crashes after sending the resulting scanned image to the “Preview” application.

“Image Capture” and “Preview” are stand-alone application utilities built into OS X.

After acquiring an image, Image Capture automatically opens the “Preview” application to

05/08/2003

2003.05.003 N/A Perfection 610/640/1240U/1640SU/1250/1650/1260/1660/2400/2450, Stylus CX3200 and Stylus CX5200 Epson TWAIN v. 5.75A for Apple Macintosh OS X 10.2 and Image Capture

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Solution and Workarounds:

Choose from any of the solutions listed below.

1. In the Preferences settings for Image Capture, do NOT check the box for "Use TWAIN software whenever possible".

2. If using the Epson TWAIN in Manual mode, drag a selection box around the area you want to scan in the preview window before scanning.

3. Use Adobe Photoshop 7, Photoshop Elements 2.0 or other TWAIN-compliant applications instead of Image Capture.

4. Upgrade your MAC OS X to 10.2.5 or higher.

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EPSON PRODUCT SUPPORT BULLETIN

Date: PSB #: Reference: Product(s): Subject:

This bulletin was created to inform customers of EPSON America’s support policy regarding Windows™ and Macintosh® operating system requirements for USB 1.1/2.0 and IEEE1394/FireWire® interface connectivity.

Reason:

Currently, there are many add-in USB 2.0 and IEEE-1394 connection host adapter products on the market that include drivers for Windows and Macintosh OS that did not originally support specific interfaces. Epson has released several scanner products with built-in USB 2.0 and/or IEEE-1394 (FireWire) ports. This document provides a guideline on EPSON America’s support policy on the various operating systems and the interface connections they support. EPSON technical support representatives will only be able to support customers who have Epson products that are configured in accordance with the operating system requirements outlined here and in the product’s documentation. Epson customers experiencing problems on an Epson product connected to an addin USB 2.0 or IEEE-1394 interface that does not meet the minimum system requirements will be asked to contact the interface product vendor or computer manufacturer for technical support.

This document is not model specific. It does not include other important system requirements required to determine product compatibility on a user’s computer. To determine product support compatibility, please refer to the specific scanner’s minimum system requirements found on the outside of the product box, or visit Epson’s web site at www.epson.com.

The guidelines below were compiled from Microsoft’s and Apple’s Support websites and their published system requirements for supported interface connectivity. For more information on Windows and Macintosh Interface support please refer to Microsoft’s online Knowledge base at

www.microsoft.com

interface products please refer to the vendor’s documentation or product support web site.

Windows

USB 1.1:

Windows XP or Upgrade from a full version of Windows 98/98SE, Me, 2000

IEEE-1394 (FireWire): Windows 98/98SE. Host computer must have an OHCI compliant IEEE-1394-1995 card or port installed.

USB 2.0 Hi-Speed Me, 2000. Host computer must have an EHCI compliant USB 2.0 Hi-Speed card or port installed.

04/01/2003 PSB.2003.04.003 N/A All EPSON Scanners Windows™ and Macintosh® Operating System requirements for USB 1.1/2.0 and IEEE-1394/FireWire® Interface connectivity

or Apple’s web site at www.apple.com. For information on add-in 3rd party

Full version Microsoft Windows 98/98 Second Edition, Windows Me, Windows 2000 or

Full versions of Windows Me/2000/XP, or upgrade from a full version of

: Full versions of Windows XP or upgrade from a full version of Windows 98/98SE,

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Windows 2000 did not support the USB 2.0 hardware specification at the time it was first released. Refer to Microsoft Knowledge Base Article - 319973 Universal Serial Bus 2.0 Support in Windows 2000 for more information.

Important Notes:

1.) Operating system must not be an upgrade from Windows 95.

2.) For Windows 2000 or XP you must be logged in as an administrator or as a user with administrator rights before you can install and use EPSON software.

3.) USB hubs must be self-powered and connected in a first-tier configuration for reliability

Macintosh OS

USB 1.1: Apple Macintosh computer (G3, G4, or iMac) with built-in USB port, running Mac® OS 8.5.1 to 9.2.2 with all USB extensions enabled. For OS X, you must have 10.1.3 or later.

FireWire (IEEE 1394):

Power PC-equipped Macintosh or newer with Mac OS 8.6 to 9.2.2 with Apple’s

FireWire 2.1 (or later) software installed. For OS X, you must have 10.1.3 or later.

USB 2.0 Hi-Speed

: Not supported

Important Notes:

1.) You cannot use a serial interface to connect the scanner.

2.) Interface adapter cables (i.e. SCSI to USB, or USB to Serial, etc) are not supported.

3.) USB hubs must be self-powered and connected in a first-tier configuration for reliability.

4.) FireWire port must be compliant with this specification: IEEE 1394-2000 compatible.

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EPSON PRODUCT SUPPORT BULLETIN

Date: PSB #: Reference: Product(s):

Subject:

Description of issue

If you are using Copy from EPSON Smart Panel 2.5/2.6 or you installed the Copy utility 2.00A patch for Smart Panel 2.0A/1.0.xA, you may find that the program produces copies with a light gray/blue/pink background.

Reason

This is because when printing to non-EPSON printers with the Copy utility, the Automatic Document Enhancement feature is turned off by default.

Solution:

To remove the background, you must enable Automatic Document Enhancement. To turn on this feature, launch the Copy applet by double-clicking on its icon. Select Epson TWAIN 5 at the following window and click “OK”.

04/1/2003 PSB.2003.04.001 N/A Perfection 640U/1240U/1250/1640SU/1650/2450/1260/1660/2400/3200 Series Scanners and the Stylus CX 3200/5200 all-in-one series Smart Panel Copy Utility may produce copies with a light gray/blue/pink background when printing to non-EPSON printers.

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Click on the “Image Adjust” button. You will notice the Auto Document Enhancement OFF button is selected (highlighted in dark gray).

Click the ON button. You will now notice that this button is selected (highlighted in dark gray).

Now click on the large green Copy button, your image will be scanned and printed. The copy of your document should look very close to the original with no background colors added.

Note: The Copy utility was designed to scan and print a copy of a Letter size (8.5” X 11”)

document. If your document is not a full letter-size piece of paper, then the portion of the scanner’s document mat that is showing will be included as part of your copy. Some bright white papers can cause a noticeable contrast between the document and the document mat. As a result the Copy utility may recognize the exposed document mat as a having a light blue color. In this case you may still see a light blue background on your printout where the document mat was showing.

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EPSON

RODUCT SUPPORT BULLETIN

Date: PSB #: Reference: Product(s): Subject:

This bulletin was created to inform you of an issue with Epson Smart Panel running under Windows 2000. This issue affects Smart Panel version 1.0.xA (1.01, 1.02, 1.03), bundled with the Perfection 640U/1240U/1640SU series and version 2.0A, which is included with the Perfection 1250/1650/2450 series.

Description of the Issue:

When running Windows 2000, if Epson Smart Panel is installed from the scanner software CD, and is used by members of the Administrator or Power Users Group, the program works normally. If a member of a restricted group (Users, Backup Operators, Replicator, Guest) logs on to a computer on which an Administrator or Power User installed Smart Panel, the user will receive an error when booting up to the desktop. A dialog box with an “OK” button pops up displaying the following error message:

“There is no Registry data for EPSON SMART PANEL!"

9/20/2002 PSB.2002.04.002B N/A Perfection 640U, 1240U, 1640SU, 1250, 1650, 2450 series scanners Epson Smart Panel & Security Rights on Windows 2000

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Clicking "OK" in the dialog box does not remove the error message, even if you click OK repeatedly. The computer is unusable at this point and eventually locks up. To recover, the user must perform a hard reset and log in as a Power user or Administrator.

If a member of the “Restricted User” group attempts to install the Epson Smart Panel software, one of two things happens: (1) Windows prevents the user from starting installation or (2) the installation completes and all users, including Administrators and Power Users will see the "Registry Data Error" when booting to the desktop.

Reason:

Smart Panel loads “Start” button monitoring during Windows startup. When logged in as a restricted user, Windows returns an error message as described above because the user has insufficient rights. Specifications for Smart Panel do not provide sufficient rights for restricted users to install and use Smart Panel on Windows 2000. Only Administrators, users with Administrator rights and Power users have sufficient access privileges to install and use Smart Panel. If a member of a Restricted user group is able to install Epson Smart Panel, the program will need to be manually removed by an Administrator logged on in “Safe Mode.” Using the “Search” utility in Windows 2000, delete all files for “Epson Smart Panel for Scanners.” A System Administrator will then need to add the "Restricted user” to the Power Users Group before the user can install and use Smart Panel.

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EPSON

RODUCT SUPPORT BULLETIN

Date: PSB #: Reference: Product(s):

Subject:

This bulletin was created to provide informat ion on using Smart Panel’s Copy Utility with non-Epson printers in Windows. The following sections describe a workaround that can be used when Copy Utility has problems working with non-Epson printers.

Description of Issue:

Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents. Although Copy works with non-Epson printers it does not support all m odels. Epson periodically releases updates to support the newer models. However, since new printers are continually being released t o market, the current Copy update m ay not work with the lat est m odels.

When Copy Utility launches, it first initializes the scanner and printer. If it does not recognize the printer, the program will normally return an err or . The error message may vary depending on the oper at ing system and version of Copy. In some cases, the prog r am won’t g enerate an error dialog; instead, it will launch and then quickly shut down. If you get t he er ror dialog, it will typically look like one of t hose listed below. When you click OK to close t he dialog, the program takes you back to the Smart Panel main user interface.

9/6/2002 PSB.2002.02.003R1 N/A Perfection 640U, 1240, 1640, 1250, 1650, 2450, 1260, 1660, 2400 series scanners Copy Utility Workaround for Non-Epson Printers

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Workaround:

As a temporary solution, select another Windows default printer (i. e. one that’s compatible with Copy) and then launch Copy. In Copy, change the printer back to the one that you want to use. Click the green and Copy button to scan and print.

Follow these steps to configure Copy for t he work ar ound.

1) First , verify that you have installed the latest version of Copy (current ly 2.00A) . Launch Copy and look for a green scr een. This is version 2.00A and it should look like this:

If you don’t see this on your screen then visit our web site at www.epson.com and download the Copy update.

2) Once you have installed the update, test your printer in Copy. If you get an er r or then go to the next step.

3) Click t he Start button and then click Sett ings. Select Printers. You can also use Contro l Panel t o select Printers (Printers and Faxes for Windows XP). In Print er s , use the Add Printer Wizard to add a printer. For Windows 98 and up, you can try the HP LaserJet 4. For Windows 2000 and XP, the Stylus Photo 750 ESC/P2 works fine. For Windows 95, you’ll need to use an older model such as the HP LaserJet 3 series. Keep in mind that other m odels can be used. I f one model doesn’t work then use another one.

4) Follow the on-screen inst r uctions to install the printer. Once com plet ed verify that it is the default printer.

5) Launch Copy. If the new default printer is compatible, the program will open normally.

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