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©2015 Nelson Heat Tracing Systems            www.nelsonheaters.com                      GA2497 Rev. 2
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Appleton Grp LLC d/b/a Appleton Group. e Appleton, O-Z/Gedney, SolaHD, EasyHeat, Nelson and Emerson logos are registered in the U.S. Patent and Trademark 
Oce. EasyHeat, Inc. is a wholly owned subsidiary of Appleton Grp LLC. All other product or service names are the property of their registered owners. 
© 2015, Appleton Grp LLC. All rights reserved.
Appendix F - Warranty
Nelson Heat Trace Products 
LIMITED WARRANTY AND LIABILITY 
Appleton Grp LLC - d/b/a Appleton Group warrants that if there are any 
defects in material or workmanship in any heating cable or accessory 
during the first year after the date of purchase, we will provide new 
products to replace any defective items, or we will refund the purchase 
price paid for the accessory or cable, not including any labor or other 
installation costs. As an alternate, we may elect to repair the cable or 
accessory at our factory with all shipping and other removal costs borne 
by the purchaser.
We further warrant that, for a period of twelve (12) months after the 
date of performance, any services performed hereunder will be in a 
good and skillful manner, based on our understanding of pertinent 
technical data as of the date of performance of such services. Appleton 
Group’s sole responsibility and liability in the event of any defect, error, 
omission, or failure in the services rendered hereunder shall be to 
provide corrected services of the type provided for herein, designed to 
correct such defect, error, omissions, or failure, and in no event shall 
Appleton Group’s liability with respect to such warranty exceed the 
amount received by it from the Buyer on account of such services. 
Our obligation to provide corrected services, new products, refund the 
purchase price, or perform the repair described above is conditioned 
upon (a) the installation of the accessory or cable conforming to the 
directions set forth in our installation instructions and (b) the accessory 
or cable not having been damaged by mechanical or electrical activities 
unrelated to the operation of the accessory or cable.
A refund of your purchase price, provision of replacement products, 
repair of the accessory or cable or provision of corrected services as 
described above, shall be your sole and exclusive remedy for a breach 
of this warranty. THESE ARE THE SOLE AND EXCLUSIVE WARRANTIES 
GIVEN BY APPLETON GROUP WITH RESPECT TO THE GOODS AND 
SERVICES AND ARE IN LIEU OF AND EXCLUDE ALL OTHER WARRANTIES, 
EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, 
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY AND FITNESS 
FOR A PARTICULAR PURPOSE WHETHER OR NOT THE PURPOSE OR USE 
HAS BEEN DISCLOSED TO NELSON IN SPECIFICATIONS, DRAWINGS OR 
OTHERWISE, AND WHETHER OR NOT APPLETON GROUP’S PRODUCTS ARE 
SPECIFICALLY DESIGNED AND/OR MANUFACTURED BY NELSON FOR YOUR 
USE OR PURPOSE.
This warranty does not extend to any losses or damages due to 
misuse, accident, abuse, neglect, normal wear and tear, negligence, 
unauthorized modification or alteration, use beyond rated capacity, or 
improper installation, maintenance or application. To the extent that you 
or your agents have supplied specifications, information, representation 
of operating conditions or other data to Appleton Group in the selection 
or design of the Goods and the preparation of Appleton Group’s 
quotation, and in the event that actual operating conditions or
other conditions differ from those represented by you, any warranties or 
other provisions contained herein which are affected by such conditions 
shall be null and void. 
If within thirty (30) days after your discovery of any warranty defects 
within the warranty period, you notify Appleton Group thereof in writing. 
Appleton Group shall, at its option, repair, correct or replace F.O.B. point 
of manufacture, or refund the purchase price for, that portion of the 
Goods found by Appleton Group to be defective. Failure by you to give 
such written notice within the applicable time period shall be deemed 
an absolute and unconditional waiver of your claim for such defects.  
Goods repaired or replaced during the warranty period shall be covered 
by the foregoing warranty for the remainder of the original warranty 
period or ninety (90) days from the date of shipment of the repaired or 
replaced goods, whichever is longer.
This limited warranty does not cover any costs relating to the repair 
or replacement of any accessory or cable at the installation site. Our 
accessories and cables are not easily accessible. A failed accessory 
or cable usually cannot be easily repaired. Replacement of a failed 
accessory or cable will require that the materials under which it is 
installed be removed to permit replacement of the accessory or cable.  
We will not reimburse any costs relating to the repair or replacement of 
any accessory or cable at the installation site.
IN NO EVENT, REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF 
ACTION (WHETHER BASED IN CONTRACT, INFRINGEMENT, NEGLIGENCE, 
STRICT LIABILITY, OTHER TORT OR OTHERWISE), SHALL APPLETON 
GROUP’S LIABILITY TO YOU AND/OR YOUR CUSTOMERS EXCEED THE 
PRICE PAID BY YOU FOR THE SPECIFIC GOODS PROVIDED BY APPLETON 
GROUP GIVING RISE TO THE CLAIM OR CAUSE OF ACTION. YOU AGREE 
THAT WE SHALL NOT BE LIABLE TO YOU OR YOUR CUSTOMERS FOR ANY 
INCIDENTAL, SPECIAL OR CONSEQUENTIAL OR PUNITIVE DAMAGES. No 
agent, employee or representative of ours has authority to bind us to 
any affirmation, representation or warranty concerning the goods sold 
unless such affirmation, representation or warranty is specifically 
incorporated by written agreement.
To obtain new products, arrange repair of existing product, or a refund 
under this warranty, please contact Appleton Group (800-621-1506) 
with a description of the defect and proof of purchase at the address 
noted herein.
Appleton Grp LLC - d/b/a Appleton Group 
9377 W. Higgins Rd. 
Rosemont, IL 60018
CM-2201                                                   Appendices