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CRO2
User Manual
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Dyson CRO2 User Manual

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User guide
Please read this user guide carefully before use.
This user guide also contains tips on effective
washing and important safety notes.
www.dyson.com
1 01Overview
Overview of your Dyson washing machine
Outer door
6 01
Inner door
6 01
Control panel
6 01
Soap tray
10 017 01&8 01
&
Hot water inlet
&
5 01
Rating plate
5 02
3 01
Cold water inlet
&
5 01
Drainage hose & adjustable clip
5 02
Power cable & plug
5 02
4 01
&
6 01
Drainage hose hook
5 01&5 02
Hot & cold inlet hoses
5 01
&
Coin trap
10 02
5 02
Rollerjack
4 01
Dyson guarantee form
Reply envelope
Fabric care leaflet & letter
TM
Adjustable feet
5 03
Dyson spanner
4 01&5 01
Contrarotator
TM
2 01
The only 2-drum wash action.
Conventional washing machines may seem convenient,
but their poor performance lets you down. So James Dyson
asked his engineers to experiment with every imaginable way
of washing to design a better washing machine.
Along the way, Dyson engineers made a surprising discovery:
washing by hand gave better wash results than single drum
machines. Because the laundry is constantly on the move,
it is manipulated and flexed. This opens the fabric to the
detergent, releasing dirt quickly and effectively.
To replicate the movement of washing by hand, Dyson
engineers designed two aligned drums and engineered them
to rotate in opposite directions at the same time: laundry is
constantly on the move, manipulated and flexed.
Because the Contrarotator
TM
releases dirt more effectively,
it can wash laundry cleaner, faster and in larger loads.
This product is protected by the following:
Patents and Patent Applications:
A
AU 751945
B
US 6,381,790
C
US 6,497, 123
D
AU 751196
E
EP 1177340
F
GB 2362690
G
CA 2,408,550
H
EP 1282738
I
JP 2000-617256
Registered Designs:
GB 2090907 CN 191339 DE 40008214.4 FR 004914 AU 143433 CH 127265 IT MI 2000 O 000588 JP 1114510 US 450164
Trade Marks:
DYSON
Equivalent rights exist in other territories.
For patent information please see www.dyson.com
US 6,584, 812 US 10/366,662 JP 2001-584634 US 10/276,800 EP 1269622 JP 2001-571549 US-2003-0052672 EP 1266061 JP 2001-569455
TM
CONTRAROTATOR
US 10/220,227 EP 1266059 JP 2001-569454 US 10/221,671 EP 1266060 JP 2001-569456 US 10/221,754 EP 1319100 JP 2002-527368
TM
DYSON CONTRAROTATORTMCRO1TMROLLERJACK
EP 1305467 GB 2365027 JP 2002-516407 EP 1327018 GB 2368071 JP 2002-536126 US 10/380,118 GB 2379452 WO 03/023119
US 09/956,248 GB 2 337 274 US 6,311,527 EP 1078119 JP 2000-548539 CA 2,332,024 US 10/312,675 US 2003-0172689 EP 1335061
TM
User Instructions
3 01
Free registration
Registering your Dyson washing machine
Every Dyson washing machine comes with a complimentary
2 year guarantee, with an option to extend the guarantee for
a further 1 to 3 years. For more details on these options,
please refer to the enclosed guarantee form.
How to register
Please ensure that you register your guarantee as soon as
possible. This can be done by:
• registering your machine at www.dyson.com
• completing the enclosed guarantee card and returning it in
the envelope provided.
• or calling the Dyson registration line on 0870 600 2707
Please keep your proof of purchase in a safe place as it will be required in order for a service engineer to carry out a repair under guarantee.
Dyson service
If a problem arises with your Dyson washing machine, or if it
is displaying a fault code, please refer to the troubleshooting
guide section 01 to 03.
If the problem is still not resolved, please:
• visit our website at www.dyson.com for on-line help
• or contact the helpline:
UK 0870 600 2701, 7days a week, 8am-8pm
email service@dyson.com
ROI (01) 475 7109
email irelandservice@dyson.com
1111
Important safety notes
Always:
• ensure that the feet are screwed into cabinet before using the
Rollerjack
moving it, as it is very heavy.
• turn off the machine with the ‘Mains on/off’ button and
switch off at the socket when not in use.
• turn off the water supply to the machine and close both the
inner and outer doors when not in use.
• close the soap tray before starting the machine.
• remove all items from pockets.
Do not:
• stack tumble dryers or other appliances on top of the
washing machine.
• alter the machine or modify it in any way, as this will
invalidate your guarantee and could be dangerous.
• carry out any maintenance work on the machine other than
that outlined in this guide.
• use the washing machine if any part appears to be faulty,
missing or damaged.
• overload the washing machine; the maximum loads are
indicated in the programme table in section 02.
• use adapters or extension cables.
Child safety
The Dyson washing machine has a child lock option.
See section 01 for usage instructions.
TM
to move the machine. Care should be taken when
9
8
Serial number
For future reference, fill in your machine’s details in the space
provided. The serial number is on the rating plate
see section 01 for location.
Serial number
Date of purchase
Place of purchase
Do not:
• use the washing machine for commercial or industrial
purposes, as this will invalidate your guarantee. The machine
is designed for domestic use only.
1
Always:
• check the drums are empty before loading the machine.
• use the ‘child lock’ when running the machine, if children
are present.
• keep all packaging out of the reach of children.
Do not:
• allow children to play with or use the machine.
Before installation
Inner transit packaging removal
4 01
Before installation, check the machine for damage.
A qualified person should always carry out installation.
All packaging must be removed before the machine is
connected to power or water supplies.
Please retain the transit packaging for future use, as it
should be used whenever the machine is relocated.
1 Open the outer door and carefully lift out the foam inserts
from the front of the inner door.
1
2 Take off the rear panel by removing the seven screws,
using a cross-head screwdriver.
3 Carefully withdraw the foam block and then refit the rear
panel and screws.
4 Remove the two screws from the rear of the lid.
5 Remove the lid by sliding it backwards and upwards.
7 Using the Dyson spanner remove the four bolts securing the
top transit bracket.
8 Remove the four screws securing the bracket to the machine
casing and lift out the transit bracket.
7
6
8
• Refit the lid and two screws.
To replace the packaging eg: for moving house, reverse the
procedure described above.
4
5
2
3
6 Remove the plug and cable from the transit bracket from
inside the machine.
Moving the washing machine
• Ensure the feet are screwed into the cabinet before moving the
machine. See section 03 for instruction on adjusting feet.
•To move the machine, pull out the Rollerjack
underneath the machine, which will enable you to manoeuvre
the machine easily into your desired position.
• Replace the Rollerjack
with force.
NB: The Rollerjack
not suitable over long distances. Do not push with your foot.
5
TM
slowly because the handle may return
TM
is designed for final positioning only and
TM
handle from
Installation
Specification
Dimensions Height 848mm Depth 575mm Width 595mm
Weight: 103kg.
Voltage: 220-240V, 50Hz. Please refer to rating plate
(see section 01 for location).
Power: 2750W 230V. Please refer to rating plate
(see section 01 for location).
Water pressure: 0.4-5 bar.
Capacity: 7kg dry laundry maximum.
Location
Every Dyson washing machine is tested before it leaves the
factory. As a result, there may be some dampness or water in
the machine.
• The machine should not be installed in a location where the
temperature may drop below freezing.
•The machine should not be installed in a bathroom.
• The machine must be installed on a secure and flat surface.
Soft floors, such as carpet or carpet tiles, are not suitable.
The layout of the drainage taps and power socket and their
distance from the machine are illustrated below. The water
inlet hoses, drainage hose and electrical mains lead must be
positioned carefully to avoid damage or kinks when the
machine is in use. The machine can be connected to a
standpipe, under-sink pipe connection or other drainage
system, but the critical dimensions must be adhered to.
1
1
5 01
600 mm MAX.
450 mm MIN.
Drainage using an under-sink pipe*
Drainage, water supply and electricity
The washing machine comes with:
2 inlet hoses
1 drainage hose hook
1 Dyson spanner
1 drainage hose at the back of the machine
Cold inlet hose
Important
600 mm MAX.
Drainage using a stand pipe*
450 mm MIN.
595mm
Dyson spanner
Hot inlet hose
Drainage hose hook
Note: Hoses can be supplied in 2.5m lengths if required. Please contact the helpline to order.
The above items are found in the drum unless stated otherwise.
848 mm
Installation
5 02
Drainage
You can alter the direction of the drainage hose to the left
or right.
•To change the direction of the machine’s drainage hose,
squeeze open the retaining clip using a pair of pliers and
hold it open while you rotate the hose.
• Ensure the hose is inserted properly before releasing the clip.
• Thread the drainage hose through the hose hook and adjust
the protruding end to a distance of 30mm. The hose hook
has a small retention hole that can be used to secure the
hose in position.
Do not use the hose hook for under-sink connections.
Water supply
• Connect your machine to the water supply by hand, using the
hoses supplied. Only tighten by hand, do not use a spanner.
Do not use old hoses.
• Ensure the water pressure is between 0.4 and 5 bar.
Do not:
• connect the machine to a mixer tap.
Hot and cold water supply
• Attach the blue inlet hose to the cold inlet tap and the red
hose to the hot inlet tap, and turn on water supply.
30mm
Stand pipe
When installed with a standpipe or under-sink connection,
ensure that the water outlet end of the drainage hose is no
lower than 450mm above ground level. Position the hose so
that none of it lies higher than 600mm above ground level
(refer to section 01 for position).
NB: Failure to comply with these dimensions could cause
the machine to malfunction.
5
Drainage hose hook Drainage hose
*Note: CRO1 Flowcheck and Memory have grey leak protection inlet hoses
Installation
5 03
Cold water only supply
• If there is no hot water supply, attach the cold and hot hoses
to the machine as normal. Then, attach both hoses to a
Y-piece (which can be bought from most DIY stores) and
finally connect the Y-piece to the cold inlet tap.
Y piece
• Once all connections have been made, turn on the tap(s) to
check that there are no leaks, tighten by hand if necessary.
Electrical installation
Warning: This machine must be earthed
• Any electrical work required to install the washing machine
should be carried out by a qualified electrician.
• Before using your machine, check that the plug and sockets
match, and check that the voltage in your home corresponds
to the machine’s voltage.
This information is on the rating plate (see section 01).
• The machine should be plugged into an earthed socket
which can be switched on & off, and that is easily accessible
after installation.
•Do not use an extension cable or plug adapter.
• If the supply cord or plug are damaged disconnect the
machine from the socket outlet immediately. The supply cord
must only be replaced by Dyson or its appointed agents, as
special purpose tools and service techniques are required.
• If the plug supplied needs to be removed it should be cut off
and disposed of safely. Under no circumstances should the
severed plug be inserted into a socket outlet as this will
present an electric shock hazard.
European conformity information
This Dyson washing machine has been tested and conforms
to the following European Directives:
73/23/EEC Low Voltage Directive.
93/68/EEC CE Marking Directive.
89/336/EEC EMC Directive.
1
When all the instructions on the previous pages have been
completed, the machine can be installed into its operating
TM
position using the Rollerjack
• Using the Dyson spanner, adjust the two front feet so that the
machine is perfectly stable and is touching the ground on all
four corners and cannot rock.
• Do not use wood, carpet or other material to stabilise the
washing machine.
handle (see section 01).
4
After installation
• Run an empty 60oC cotton cycle with a half measure of
detergent. For the correct dosage, please follow the
manufacturer’s instructions on the detergent packaging.
(See sections 01 and 01 on how to start the machine).
• This will clean any test water out of the machine, and allow
you to check that the machine is installed and levelled correctly.
• Observe it regularly during the first wash and check
connections afterwards and during the first week, to ensure
that they have been fitted correctly.
87
Operation
6 01
Loading the washing machine
• Ensure the machine is plugged into the mains and switched on
at the socket. Check that the water supply is on at the mains.
• Open the outer and inner doors.
• Check the drums are empty before placing the sorted laundry
into the washing machine.
• Close both doors, making sure that both have ‘clicked’ shut.
It is important not to overload the machine. Maximum loads
for each programme are shown in the table section 02.
Tests have shown that overloading can reduce the wash
performance and may cause damage to your machine.
Detergent use
•To open the soap tray, press the hand on the soap tray.
Do not try to pull out the soap tray without first pressing it.
9
Detergent use
• Use only powder suitable for automatic washing machines.
Type of laundry Type of detergent
Brightly coloured/multi coloured Colour care
Whites Conventional biological or non-biological
Wool, silk Non biological wool/silk
Detergent format
Place wash balls and nets directly into the drums of the
washing machine.
Do not:
• place wash balls or tablets in drums when using the start
delay option (selected models only). This could fade coloured
laundry if the detergent touches the fabric before the water
soaks the laundry.
• place detergent into the drums when using a pre-wash as it
will be used before the main wash. Instead, use the soap tray.
• cover wash balls or tablets with laundry, as this can inhibit
the dispersal of detergent.
• stop the wash for long periods of time once it has started.
The detergent may not have had time to disperse and
concentrations may damage the laundry.
• Add detergent to the compartment marked 2 for all the main
wash programmes.
•For a pre-wash option, add detergent to the compartment
marked 1.
•Fabric conditioner can be added to the compartment marked
to the level indicated, do not overfill.
• Push the soap tray to close, ensuring it ‘clicks’.
Detergent quantity
•CRO2’s drum capacity is larger than conventional washing
machines.
• This larger load will require a slight increase in detergent.
We recommend the following doses:
CRO2 with a half load CRO2 with a full load
Powder Powder
1 scoop 1
Liquid Liquid
1 dose 1
Tablets Tablets
2 tablets 3 tablets
*For maximum dosage based on very heavy soil and hard water please refer to
manufacturer’s instructions on detergent pack.
1
/
2
1
/
2
scoops
doses
Starting your wash
To start your wash cycle using the default settings
1
Switch on the machine
7 01
2
Select the programme
Select Cotton/Synthetics/Wool/ Delicate/Handwash items or Duvet cycle. Temperature, spin and soil type settings will automatically adjust to the default settings to give the best options for the selected wash. Please see section 01 for details of how to change the default settings.
8
3
Start your wash cycle
Press to start your chosen programme.
End of wash cycle
The display will show ‘Programme finished’ once the cycle is complete. Remove the washing and turn off the machine by pressing the ‘Mains on/off’ button.
Pause your wash cycle
To pause the wash, for example to add a forgotten item to the wash, press the ‘Start’ button. Press ‘Start’ once more to resume the wash. When a programme is paused, the door may remain locked for safety reasons (see section 01 for the door lock).
8
Cancel your wash cycle
To cancel the wash, press and hold down the ‘Cancel’ button. The outer door will unlock once the water has drained away, and if the inner door is cool enough (see section
01 for the door lock).
8
Optional settings
To personalise the default wash programmes
8 01
Adjust your programme
After selecting the fabric type, press the temperature, spin and soil
type buttons to scroll through the options and select your preferred
settings. Note: on certain programmes some options are not available (see section 02).
9
Additional options
To activate any of the additional options below after you have selected your programme, press your desired option button once; press it again to cancel the option.
Minimum iron
This holds your laundry in water after the final rinse to minimise creasing. To spin the laundry and finish the programme, press the ‘Start’ button. Minimum iron is not suitable on all programmes but is particularly good for synthetics and delicates. (Please refer to section 02).
9
Start delay
Selected models only
This allows you to programme the wash to finish when you want it to. Use the and arrows to adjust the settings eg: if you
want the wash to start in 10 hours time, press the arrow 10 times
and press ‘Start’ to activate it. The display will countdown the delay time to start. Press and hold the ‘Cancel’ button at any time to cancel the start delay, press and hold ‘Cancel’ again to cancel cycle.
Door lock
The door lock light indicates that the outer door is locked.
Soil type selection
Soil type can be adjusted on
the Cotton and Synthetic
programmes only, cleaning from
everyday washing to heavily
stained football kits.
Dirt
For lightly soiled laundry.
Dirt & stains
For typical everyday soiling.
Heavy stains
For heavily stained items. (see section 02).
9
Pre-wash
This removes excess dirt before the main wash cycle.
Extra rinse
This adds one extra rinse. On some models, up to 3 extra rinses can be selected by pressing the button up to 3 times. To de­activate press repeatedly until light is extinguished. For people with sensitive skin.
Rinse & spin/Spin only
Press once for ‘Rinse & spin’ option, press twice for ‘Spin’ only option and press a third time to cancel.
Memory
Selected models only
This allows you to store the three
programmes you use the most.
Select the programme with any
additional options, then press
and hold one of the memory
buttons for one second. A beep
will confirm the programme has
been stored.
To select a stored programme,
press the relevant ‘Memory’
button and then press ‘Start’.
To re-programme a stored cycle,
follow the steps for programming
a memory cycle.
Child lock
This option locks the settings on
the control panel and locks the
outer door. Once a programme
is running, use this option to
prevent it from being altered,
paused or cancelled. You can
also use the Child lock when the
machine is not in use to keep the
outer door locked.
Press and hold the ‘Minimum
iron’ button to activate or cancel
the Child lock, before starting
the cycle.
Fabric care and advice
9 01
Wash tips
Do not:
• wash frayed or torn fabrics.
•wash items unsuitable for washing machines e.g. trainers, shoes or rucksacks.
Always:
Care label
• check the wash care label on laundry to select the most appropriate programme. If you are unsure of the care label, use a gentle programme such as Wool.
Mixed fabric load
• wash a mixed load according to the most delicate item in it.
• sort laundry according to care label.
Sort laundry according to colours
• wash dark colours separately.
• wash new items separately for their first few washes as excess dye may run.
Underwired bras
•We recommend washing underwired bras on the delicate programme, to safeguard your garments and your machine.
•Take care not to overload the machine when you have underwired bras in the wash.
Prepare your laundry
• empty all pockets before loading the laundry into the machine, fasten zips, draw strings, tie belts and press studs before washing. Turn sleeping bags, duvet covers, jeans, knitted fabrics and coloured items inside out before washing, checking the wash care label.
Duvets & Pillow
• check your duvet is machine washable.
• wash duvets on the Duvet cycle.
• refer to care label for wash temperature and drying recommendations.
• Dyson washing machine will wash most machine washable king size duvets up to
13.5 tog.
Note: Different manufacturers’ duvet sizes
can vary under the same tog rating.
• If the duvet is over 10.5 tog, we do not recommend spinning it. If it is 10.5 tog or below, we recommend a maximum spin speed of 500 rpm.
•To load the duvet into the machine, feed the corner into the rear of the drum and continue to feed the duvet along its outer seam.
Care symbol
Care symbol
Cotton
A wash tub with no bar underneath indicates the item is suitable for a high agitation wash. The maximum temperature is normally specified in the wash tub.
Synthetics
A wash tub with one bar underneath indicates the item is suitable for a medium agitation wash. The maximum temperature is normally specified in the wash tub.
Wool/Delicate
A wash tub with two bars underneath indicates the item is suitable for a gentle agitation wash. The maximum temperature is normally specified in the wash tub.
Note: Machine washable wool and wool mixes should only be washed on the Wool cycle.
Handwash
Wash gently by hand or in a washing machine with a gentle handwash programme.
Note: Not all handwash items are suitable for a machine handwash programme. Check care label or contact garment manufacturer.
Do not wash
Laundry with this symbol should not be put in a washing machine.
Chlorine-based bleach
Hot iron
Iron 200˚C
Medium iron
Iron 150˚C
Cool iron
Iron 110˚C
Do not iron
Steaming and steam treatments should not be used.
May be tumble dried
Normal heat setting.
May be tumble dried
Delicate heat setting.
Do not tumble dry
Tumble drying unsuitable laundry can result in shrinking and melting.
May be dry cleaned
Letters in the circle indicate the type of solvent suitable.
Do not dry clean
Dry flat
may be used.
Do not use bleach
Use a colour care detergent for best results.
Note: If in doubt of correct washing guidelines, please contact the garment manufacturer or retailer.
Programme table
9 02
Care label Suggested programme Temperature Spin speed Soil type Options
Cotton
100% cottons
Linen
Synthetics
Cotton mixes
Mixed fibre
Polycottons
Fabrics with special finishes
eg: ‘non-iron’ treated cotton
Mixed fabric wash loads
Printed cottons
Polyester
Wool
Machine washable
Wool and wool mixes
20 – 60˚C
20 – 85˚C
30 – 50˚C
30 – 40˚C
0 –1400 rpm
0 –1400 rpm
0 – 1100 rpm
0 – 800 rpm
Dirt
For lightly soiled laundry
Dirt & stains
For typical everyday soiling
Heavy stains
For heavily stained items
Dirt
For lightly soiled laundry
Dirt & stains
For typical everyday soiling
Heavy stains
For heavily stained items
No option
Pre-wash
Pre-wash
Extra rinse
Extra rinse
Rinse & spin/Spin
Minimum iron
Pre-wash
Extra rinse
Minimum iron
Extra rinse
Minimum iron
Maximum load
3.5 kg
7 kg
4 kg
2 kg
Cycle time
40 mins*
67 mins*
85 mins*
40 mins*
77 mins*
85 mins*
45 mins*
Delicates
Micro fibres
Synthetic laundry that
require careful handling
Printed fabrics
Not for wool
Handwash items
Machine washable
Handwash items only,
requiring a very gentle action
Washable silks
Duvet
Please also read the duvet section in the ‘Wash tips’
Allergy duvet wash
Anti dust-mite wash, for allergy sufferers
*Based on 40OC programmes and will vary according to temperature, hot/cold fill and options selected.
‘AAA’ Energy Label declaration is based on a Cotton, 60
30 – 40˚C
20 – 30˚C
30 – 40˚C
60˚C
(on selected models).
0 – 500 rpm
0 – 500 rpm
0 – 800 rpm
O
C Dirt and Stains cycle. On some machines, cycle selections may differ from those shown.
No option
No option
No option
Pre-wash
Extra rinse
Minimum iron
Minimum iron
Pre-wash
Extra rinse
Minimum iron
3 kg
1.5 kg
Up to 13.5 tog
77 mins*
45 mins*
100 mins*
Maintenance
Self clean cycle (on selected models only)
10 01
• Approximately every 200 cycles, the machine will display ‘Self
clean cycle due’. This message will be displayed at the end of
a finished wash cycle. The self clean cycle is a hygenic cycle
which will kill most bacteria in the machine. You can decide to
activate or cancel the Self clean cycle:
• Unload the machine as self clean cycle washes at 85
•To activate, put half a measure of detergent into the soap tray,
then press ‘Start’.
•To cancel, press and hold ‘Cancel’.
˚C
Cleaning
Always:
• disconnect the machine from the mains before cleaning or
carrying out any maintenance work.
Do not:
• clean the machine with detergents. Always use a clean, soft,
damp cloth.
Cleaning the soap tray
• Remove the soap tray by pressing the yellow release button at
the back of the tray, and pulling it out.
• The soap tray cavity in the machine should be cleaned out
with a small, soft brush, taking care not to dislodge the
rubber seal.
• Replace the soap tray ensuring it ‘clicks’ into place.
Do not:
• wash the soap tray in a dishwasher.
Maintenance wash
To prevent odours and build-up of deposits within the
washing machine, it is recommended that you run an empty
˚C cotton cycle with a half measure of detergent 2 or 3
85
times a year. This cycle can be used in addition to the Self
clean cycle (selected models only).
•Wash it in warm water with a small, soft brush, taking care
not to scratch the soap tray front.
If the outer door is dislodged from its safety hinge:
1 Locate the top ring of the outer door into the top of the
safety hinge.
2 Lift the door and push it forward until the lower ring of the
door ‘clicks’ into place.
The outer door is designed to ‘pop’ out of its hinge if leant
on, however it is not designed to support a load.
Maintenance
Coin trap
10 02
Never remove any objects from the coin trap while the
washing machine is switched on, still running or paused
during a wash. Always cancel cycle, switch off machine
and allow the water to cool before opening the coin trap.
• Empty the coin trap when a blockage has occurred.
Childproof tab
Coin trap window
Flow accelerator cap
Plug
1 Place a tray or shallow dish underneath the coin trap.
2 Using the Dyson spanner, lever the plug in the middle of
the coin trap. The water will drain from the plug.
Side view: lever spanner through 45
5 Remove any objects from the coin trap.
6 If any more items seem to be blocking the coin trap,
pull out the flow accelerator cap.
o
3 If the tray or dish is full, push the plug into its original position
by hand, empty the tray or dish and repeat the process.
4 Once the water has been removed (a small quantity of water
will remain below the level of the plug), lift and hold the
childproof tab using a small screwdriver or the reverse end
of the Dyson spanner. Turn the window anticlockwise until it
is released.
• Remove any items and firmly push the flow accelerator cap
back into place.
To replace the coin trap window:
• Ensuring the seal is in place, lubricate with a drop of washing
up liquid.
• Make sure the plug is pushed back into the closed position.
• Line up the ears at 12 o’clock position and rotate 360°
clockwise until it clicks into child proof tab at top.
Always wash hands after handling the coin trap.
Maintenance
10 03
Water filter
To access the back of the machine ensure the feet are
screwed into the cabinet before using the Rollerjack
handle to pull the machine out, see section 01 for
details.
Cleaning the water inlet filters
The water inlet filters should be checked regularly for debris
or limescale build-up particularly in a hard water area.
Contact your local water authority to find out your water
composition.
•Turn off the water supply to the machine.
• Unscrew both water inlet hoses by hand.
• Using pliers, grip the coloured filters, pull them out and
rinse them under cold water.
NB: Some water may remain in the hoses.
TM
4
Emergency door release
This should be used in the event of a power cut to
remove laundry.
• Switch off and remove the plug from the socket.
• Ensure the drums have stopped moving.
• If the machine has been running on a hot wash, leave it
to cool down.
• Completely drain the washing machine see section 02
under ‘coin trap’.
• Remove the soap tray as described in section 01
• Using the Dyson spanner or a coin, turn the door release
1
/
screw
• Replace the soap tray.
of a turn clockwise to unlock the door.
4
10
10
• Replace the filters, red to the hot fill and blue to the cold fill,
and reconnect the water inlet hoses.
Before calling the helpline, please carefully read the following pages.
LCD display is blank
Certain spin speeds, temperatures,
dirt levels cannot be selected
11 01Troubleshooting
Machine displays “Child lock on”
Machine displays “Not filling: check water supply”
Machine displays “Close inner door then press start”
Machine shakes during the cycle
Machine leaks water
Machine displays
“Not emptying: check hose/coin trap”
Machine displays “Close outer door then press start”
Cannot open door
Machine displays “Uneven load could not spin”
Machine displays “Overload reduced performance”
Some solutions may require you to disconnect the electricity and water supply.
11 02Troubleshooting
Symptom
LCD display is blank
Certain spin speeds, temperatures or soil types cannot be selected
Cannot open outer door
Machine leaks water
Possible causes
There is no power to the
There are limits set on these options for each programme to prevent unsuitable options being selected.
Machine has not finished the cycle.
Machine has paused and the water level is too high or the water is too hot.
Child lock is active.
Power cut or any other cause not listed above.
Coin trap cover is not in place, or the plug is not closed.
machine.
Solutions
Ensure the switched on. Check the fuse and also that the circuit breaker has not tripped.
(See options wash table.
Wait for the machine to finish the cycle before opening the door. To cancel the wash hold down the
Press ‘Start’ to resume the wash.
Hold down the ‘Child lock off’ is shown on LCD display.
Follow the ‘Emergency door release’ instructions in (section 03).
Turn off the water supply to the machine and ensure that the coin trap cover is correctly fitted and that the plug is closed, (see section 02).
machine
section 02)
9
‘Minimum iron’
10
is plugged in and
for the programme
‘Cancel’
button.
button until
10
Machine shakes during the cycle
Burning smell
Clothes warm at end of cycle
Machine is not level.
Drainage hose is not connected correctly.
Inlet hoses are not positioned or correctly fitted.
Soap tray is open.
Soap tray is blocked with detergent
2 adjustable front feet are not level.
Rollerjack under the machine.
Transit packaging not removed.
Transit packaging is removed
Hot and cold pipes reversed.
TM
handle has not been replaced
Adjust the feet until the machine is level, (see section 03).
Check the drainage hose is draining into a suitable place (drain, sink or standpipe), (see section 02).
Ensure the hoses are fitted correctly, (see section 02).
Close the soap tray.
Remove soap tray and clean((
Remove soap tray and clean (see section 01).
Adjust feet until the machine is level, (see section 02).
Return the Rollerjack to its position under the machine, (see section 01).
Remove top, rear and front packaging, (see section 01).
Call Dyson helpline.
Check orientation of hot and cold pipes.
5
5
5
10
5
TM
handle carefully
4
4
11 03Troubleshooting
LCD display message
Child lock on
Overload reduced performance
Uneven load could not spin
Close outer door then press start
Close inner door then press start
Not emptying: check hose and coin trap
Possible causes
The child lock has not been deactivated.
The recommended wash load has been exceeded or unusual items have been washed. The wash load is uneven.
The machine sensed that spinning would be unsafe. Unusual items eg: trainers may have been washed.
Outer door not closed properly, manual release still open.
Inner door not closed properly.
Coin trap blocked.
Machine full of suds.
Solutions
Hold down the ’Minimum iron’ button until ‘Child lock off’ is shown on the LCD.
In future, refer to the programme table section 02 or cease to wash the particular unusual item(s).
Remove some items or reload the machine and select ‘Spin only’ option (see section 01).
Close the outer door, ensuring nothing is trapped. Turn manual release clockwise (see section 03).
Close the inner door, ensuring nothing is trapped.
Remove blockages (see section 02).
Leave suds to settle. In future, refer to the manufacturer’s dosage instructions.
9
8
10
10
Not filling: check water supply
Fault
Dyson Helpline
UK 0870 600 2701 email service@dyson.com ROI (01) 475 7109 email irelandservice@dyson.com
www.dyson.com
Drainage hose not draining.
Water supply is not connected.
Filter is blocked.
Inlet hoses are blocked or kinked.
Drainage hose is installed incorrectly.
There is a technical fault with your washing machine.
NOTE: The two drums make an unusual noise when they are counter rotating - this is nothing to worry about.
Check that the drainage hose is installed according to the installation instructions (see section 01 & 02).
Check that the water supply is connected and turned on at the tap.
Clean the filters (see section 03).
Unblock or straighten the inlet hoses.
Unblock or straighten the drainage hose.
Contact the Dyson Helpline or visit the website www.dyson.com with the following information:
• Your machine’s serial number
see side of machine.
• Where and when you purchased your washing machine.
• Your address.
• The fault code that appears on the LCD display, if applicable. A Dyson service engineer will visit you to test your machine and repair if necessary.
NOTE: If an engineer is booked and it is found that the fault could have been rectified using the troubleshooting guide, you may be charged.
55
10
GENUINE COMPONENTS
For Dyson, call Dyson
Made & Tested by Dyson
JN.8887 30.10.03 PN.50351-04-01
Dyson Call Centre
Helpline 8 till 8, every day
UK 08705 275104
ROI(01)475 7109
service@dyson.co.uk
www.dyson.com
Dyson Ltd Tetbury Hill Malmesbury Wiltshire SN16 ORP
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