Page 1
Auto
Boost
Eco
Auto Med
Eco
Boost
Auto Med
Boost
Med
Boost
Operating manual
Assembly
Quick start
click
click click
Power modes
Your appliance has three
power modes for dif ferent
tasks. Change cleaning modes
quickly using a single button.
Scan with your phone camera
or QR reader to:
Activate your guarantee
2 year free parts (excluding consumables
such as batter y and filters where there is
no defect) and labour.
Watch helpful video guides
Get started quickly.
Access support
From experts at Dyson.
Or visit dyson.com.au/myV11
Require s Apple iOS 11 or later, a compat ible Android de vice
or a QR read er.
SV 14
Eco
Maximum run time,
for longer cleans.
Require s Apple IOS 11 or later,
or Androi d OS 5.0.
Auto
The optimum balance.
Attach your High torque cleaner head to activate
Auto mode, which automatically adapts power
between carpets and hard floors.
100%
Med
Charging
Your appliance will need to be
fully charged before first use.
Boost
Intensive cleaning
for ground-in dirt.
Page 2
Thank you for choosing to
buy a Dyson appliance
Registration
After registering your free 2-year guarantee, your Dyson appliance will
be covered for parts and labour (excluding filters and reduction in battery
discharge time) for 2 years from the date of purchase, subject to the terms of
the guarantee.
If you have any queries regarding your Dyson appliance, visit
www.dyson.com.au/support (AU) or www.dyson.co.nz/support (NZ) for
online help, support videos, general tips and useful information about Dyson.
Alternatively, call the Dyson Helpline quoting your serial number and details
of where and when you bought the appliance.
Your serial number can be found on your rating plate which is on the base of
the appliance.
Note your serial number for future reference.
This illustration is for example purposes only.
Register online
Visit our website to register your Dyson
full parts and labour guarantee online.
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
Register by phone
Call our dedicated Helpline.
AU: 1800 239 766
NZ: 0800 397 667
2
Page 3
IMPORTANT SAFETY
INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ ALL
INSTRUCTIONS AND CAUTIONARY MARKINGS
IN THIS MANUAL AND ON THE APPLIANCE
7. If the appliance is not working as it should,
if it has received a sharp blow, if it has
been dropped, damaged, left outdoors, or
dropped into water, do not use and contact the
Dyson Helpline.
8. Contact the Dyson Helpline when a service
or repair is required. Do not disassemble the
appliance as incorrect reassembly may result in
an electric shock or fire.
9. Do not stretch the cable or place the cable
under strain. Keep the cable away from heated
surfaces. Do not close a door on the cable, or
pull the cable around sharp edges or corners.
Arrange the cable away from traffic areas and
where it will not be stepped on or tripped over.
Do not run the appliance over the cable.
When using an electrical appliance, basic
precautions should always be followed, including
the following:
WARNING
These warnings apply to the appliance, and also
where applicable, to all tools, accessories, chargers
or mains adaptors.
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK,
OR INJURY:
1. This Dyson appliance is not intended for use
by persons (including children) with reduced
physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they
have been given supervision or instruction by
a responsible person concerning use of the
appliance to ensure that they can use it safely.
2. Do not allow to be used as a toy. Close attention
is necessary when used by or near children.
Children should be supervised to ensure that
they do not play with the appliance.
10. Do not use to pick up water.
11. Do not use to pick up flammable or combustible
liquids, such as petrol, or use in areas where they
or their vapours may be present.
12. Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or
hot ashes.
13. Keep hair, loose clothing, fingers, and all parts of
the body away from openings and moving parts,
such as the brush bar. Do not point the hose,
wand or tools at your eyes or ears or put them in
your mouth.
14. Do not put any object into openings. Do not use
with any openings blocked; keep free of dust,
lint, hair, and anything that may reduce airflow.
15. Use only Dyson recommended accessories and
replacement parts.
16. Do not use without the clear bin and filter(s)
in place.
17. Unplug the charger when not in use for
extended periods.
3. Use only as described in this Dyson Operating
Manual. Do not carry out any maintenance other
than that shown in this manual, or advised by the
Dyson Helpline.
4. Suitable for dry locations ONLY. Do not use
outdoors or on wet surfaces.
5. Do not handle any part of the charger or
appliance with wet hands.
6. Do not use with a damaged charger or cable.
18. Use extra care when cleaning on stairs.
19. To prevent unintentional starting, be careful
to keep your hands and fingers away from
the ‘ON’ trigger until you are ready to
begin vacuuming, especially when picking
up or carrying the appliance. Carrying the
appliance with your finger on the ‘ON’ trigger
invites accidents.
3
Page 4
20. Do not install, charge or use this appliance
outdoors, in a bathroom or within 3 metres
(10 feet) of a pool. Do not use on wet surfaces
and do not expose to moisture, rain or snow.
21. Use only the Dyson charger Part Number
217160 for charging this Dyson appliance. Use
only Dyson batteries: other types of batteries
may explode, causing injury to persons
and damage.
22. When removing or replacing a motorised brush
bar, be careful not to pull the ‘ON’ trigger until
the cleaner head has been reassembled.
23. Do not use a battery pack or appliance that is
damaged or modified. Damaged or modified
batteries may exhibit unpredictable behaviour
resulting in fire, explosion or risk of injury. Do
not expose battery pack or appliance to fire
or excessive temperatures. Exposure to fire
or temperatures above 60°C (140°F) may
cause explosion.
24. The battery is a sealed unit and under normal
circumstances poses no safety concerns. In the
unlikely event that liquid leaks from the battery,
do not touch the liquid as it may cause irritation
or burns, and observe the following precautions:
25. Follow all charging instructions and do not
charge the battery pack or the appliance
outside of the temperature range specified in
the instructions. Charging improperly or at a
temperature outside of the specified range may
damage the battery and increase the risk of fire.
26. FIRE WARNING – Do not place this product
on or near a cooker or any other hot surface
and do not incinerate this appliance even if it is
severely damaged. The battery might catch fire
or explode.
27. FIRE WARNING – Do not apply any fragrance or
scented products to the filter(s) of this appliance.
The chemicals in such products are known to
be flammable and can cause the appliance to
catch fire.
READ AND SAVE THESE
INSTRUCTIONS
THIS DYSON APPLIANCE IS INTENDED FOR
HOUSEHOLD USE ONLY
• Skin contact – can cause irritation. Wash with
soap and water.
• Inhalation – can cause respiratory irritation.
Expose to fresh air and seek medical advice.
• Eye contact – can cause irritation. Immediately
flush eyes thoroughly with water for at least
15 minutes. Seek medical attention.
• Disposal – wear gloves to handle the battery
and dispose of immediately, following local
ordinances or regulations.
Do not use near nake d flames. Do not st ore near heat sources. Do not pic k up water o r liquids. Do not pic k up burning objec ts. Do not put hand s near the
4
brush bar when the applia nce
is in use.
Do not pla ce on or near
the co oke r.
Page 5
Auto
Boost
Eco
Auto Med
100%
5%
English EnglishEnglish
Eco
Boost
Eco
Auto
Boost
Eco
Auto Med
100%
5%
English
Ελληνικ
Espanol
Čeština
中文
한국어
English EnglishEnglish
Eco
Auto
Boost
Auto Med
5%
Čeština
中文
한국어
English EnglishEnglish
Eco
Auto
Boost
Eco
Auto Med
100%
5%
Eco
Auto
Boost
5%
Eco
Boost
Eco
Display
Selection button Language selection Low battery
Ελληνικ
English
Espanol
Auto
You can control the settings on your
appliance using the selection button.
Alerts
Press and hold the selection button
for 5 to 10 seconds to view the
language list.
Press the selection button to scroll
through the languages. A short
(between 2 and 4 seconds) hold
press on the selection but ton selects
a language.
English
If the wrong language is selected then
a short hold press on the selection
button when the cross is displayed will
return you to the language list.
The screen will alert you when
your battery is getting low.
A final alert is shown when your
battery is empty and needs to be
charged.
The screen will alert you when your
appliance needs your attention. Follow
the instructions on screen to maintain
performance.
English
To confirm the language press
the selection button to scroll to the
tick, then a short hold press on the
selection button will confirm your
selection.
Battery health
Continued or regular use of Eco or Auto/Med
mode helps to maximise cleaning time and
prevent overheating, helping to preserve battery
durability and life.
5
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clik
clik
click
clik
clik
Emptying the clear bin
1
2
Charging
3 4
Be careful not to pull
the ‘ON’ trigger while
the clear bin is open for
emptying.
click
Close the clear bin by pushing the
bin base upwards until the clear bin
and bin base click into place.
3-4.5hrs
Connect to the charger either directly or in the docking station.
The blue LEDs – one on each side of the battery – will flash on
and off during charging.
When the battery is charged, both LEDs will light for
5 seconds, then go out.
6
Battery is charged when display
shows battery at 100%.
Battery is empty and
needs charging.
Page 7
clik
3
4
2
1
3
4
2
1
3
3
4
clik
2
1
3
1
3
2
1
clik
3
4
clik
Looking for blockages
1 2
1
3
4
2
4
5 6
click
Close the clear bin by pushing the bin base
upwards until the clear bin and bin base click
into place.
7
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clik
Cleaning the filter
21
543 6
High torque cleaner head maintenance
1 2 3
8
Page 9
1
Soft roller cleaner head maintenance – washing the brush bars
1
2 3
2
4
5 6
click
clik
1
2
7 8
2
1
click
clik
9
Page 10
Soft roller cleaner head maintenance – clearing blockages
1
21 3
2
54
2
1
10
Page 11
Additional information
Please read the ‘ Impor tant Safet y Instructions’ in this D yson Operating Manual
before proceeding.
Docking station installation
• Unpack the docking station, charger and installation leaflet.
• Select the location for the docking station and ensure that there is no pipework (gas, water
or air), electrical cables, wires or ductwork dire ctly behind the mounting location.
• Follow the instructions on the installation leaflet.
• Click the attachments into place.
• Place th e appliance in the docking s tation.
• Plug the charger into the mains elec tricit y supply. Switch on (if necessary) to charge
the ba tt ery.
• Your appliance will need to be fully charged before first use.
The docking station mus t be mounted in accordance with regulations and applicable codes/
standards (sta te and local laws may apply).
Dyson recommends the use of protective clothing, eyewear and materials when installing the
docking station.
Vacuuming
• Remove the appliance from the docking station.
• Check th at the underside of the cle aner head or tool is clean and free from foreign objects
that may cause damage.
Before vacuumin g your flooring, rugs and carpets, check the manufacturer's re commended
cleaning instructions.
The brush bar on the appliance can damage cer tain carpet t ypes and floors. Some carpets
will fuz z if a rotating brush bar is use d when vacuuming. I f this happens, we recommend
vacuuming without the motorised floor tool and consulting w ith your flooring manufacturer.
High torque cleaner head – suction control slider
Your High torqu e cleaner head has a slider control to adjust the suction of the cleaner h ead.
To select the suction required, move the suction control slider on top of the cleaner head.
Maximum suction for ground-in dust and de bris (+)
• For vacuuming durable floor coverings, hard floors and heavily soiled carpets and rugs.
Suction for dust and debris (▲)
• For vacuuming of lightly soile d carpets, rugs and hard flooring.
• For vacuuming of larg e debris such as peanuts or rice.
Suction for de ep pile carpets and delicate flooring (-)
• For vacuuming deep pile carpets or r ugs and any flooring on which you may experience
greater resistance.
• For vacuuming of lightly soile d floors, including delicate flooring such as vinyl, parquet
and lino.
Emptying the clear bin
• Empty as soon as the dirt reaches the level of the M AX mark – do not overfill.
• Be careful not to pull the ‘ON ’ trigger while the clear bin is open for empt ying.
• Remove the wand by pressing the red wand release button and pulling away from the bin.
• To release the dirt:
– Hold the appliance with the bin in a downwards position.
– Firmly push the red bin release but ton.
– The bin will slide dow n, cleaning the shroud as it goes.
– The bin base will then open.
– The bin base will not open if the red but ton is not pushed down fully.
To minimise dus t/allergen contac t when emptying, encase the cle ar bin tightly in a dus t proof
bag and empty. Remove the clear bin carefully from the bag. Seal the bag tightly, dispose
as normal.
Cleaning the clear bin (optional)
If it is necessary to cle an the cle ar bin:
• Follow the instructions in the ‘Emptying the clear bin’ section.
• Press the red but ton located on the bin runner to release the bin and slide the bin of f
the runner.
• Clean the clear bin with a damp cloth only.
• Ensure that the clear bin and seals are completely dry before replacing.
• To refit the clear bin:
– Inser t the spine on to the bin runner.
Close the clear bin by pushing the bin base upwards until the clear bin and bin base click
into place.
The clear bin is not dishwasher safe and the use of detergents, polishes or air fresheners to
clean the clear bin is not recommended as this may damage your appliance.
Filter and blockage indicators
The display of your appliance will alert you when simple maintenance steps are needed.
• The filter indicator will show when the filter unit is not fitted correctly. Follow the instructions
on how to ref it the filter unit in the ‘Washing the f ilter unit’ section.
• The filter indicator will show when the filter unit ne eds washing. Follow the instructions on
how to wash the filter unit in the ‘Washing the filter unit ’ section.
• The blockage indicator will show if there is a blockage. Follow the ins tructions on how to
clear blockages in the ‘Looking for blockages’ sec tion.
Washa ble parts
Your appliance has washable parts, which require regular cleaning. Follow the
instructions belo w.
• Do not put any part of your appliance in a dishwasher, washing machine, tumble dryer,
oven, microwave or near a naked flame.
Washing the filter unit
Wash the filter unit at least once every month, or whenever the filter maintenance
indicator lights.
Check and wash the filter unit, according to the instructions, to maintain performance.
• Remove the filter unit by twisting it anticlockwise. Gently pull away from the appliance.
• Gently tap the filter unit to remove any excess dust and debris before washing it.
• Wash the filter unit in cold water only: do not use detergent, or wash it in a dishwasher or
washing machine.
• Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water
tap with the foam element downwards and run cold water over the pleated paper.
• Continu e washing until the water runs c le ar.
• Wash the foam element of the f ilter unit next; hold the f ilter unit under a cold water tap with
the foam element downwards so that dirt y water does not contaminate the pleated paper
element. Run cold water over the insid e and outside of the foam element and squeeze the
foam gently to expel the dirt.
• Continu e washing until the water runs c le ar.
• Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over
the open ends and shake gently.
• Repeat washing the elem ents and outside of the filter unit until the water runs c le ar.
• Gently shake the filter unit to remove any excess water and leave to drain with the foam
element end facing up.
• Leave the filter unit to dr y completely in a dry environment with goo d airflow, for a
minimum of 24 hours.
• Check th at the filter unit is comple tely d ry.
• To refit, return the filter unit to the main body and t wist clockwise until it clicks into place.
The filter unit may require more frequent washing if vacuuming f ine dust or if use is mainly in
Boost mode.
Do not put any part of your appliance in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
Washing the soft roller cleaner head brush bars
The sof t roller cleaner h ead of your applian ce has t wo washable brush bars. Check and wash
them regularly, according to the following instructions, to maintain performance:
• Refer to the ‘Cleaner head maintenance’ illustrations above.
• When removing or replacing a motorised brush bar, be careful not to pull the ‘ON ’ trigger
until the cleaner head has been reassembled.
To remove, wash and replace the brush bars:
• Turn the cleaner head upside down so that the underside of the cleaner head is facing
you. Use a coin to turn the end cap a quarter anticlockwise until it clicks into the unlocked
position. Rotate the end cap to the op en position. Slide the main brush bar out of the
cleaner head. Remove the e nd cap from the main brush bar. Do not wash the end cap.
• Gently slide the rear brush bar out of the cleaner head.
• Hold the brush bars under running water and g ently rub to remove any lint or dirt.
• Stand the brush b ars upright as shown. Lea ve to dry completely for a minimum of 24 hours.
Before replacing, check that the brush bars are completely dr y.
• Slide th e rear brush bar back into the cleaner head.
• Slide th e main brush bar back into the cleaner head.
• Reat tach the end cap to the main brush b ar.
• The end cap should be in the open position as shown. Once in place, rotate the end cap
back into the closed position.
• Close the fastener by turning it a quarter clock wise. Ensure that the fas tener is fully turned
and the br ush bars are secure.
High torque cleaner head
The brush bar of a motorised cleaner head is not washable.
Quick-release mini motor head tool
The brush bar of a motorised cleaner head is not washable.
Blockages – automatic cut-out
• This appliance is fitte d with an automatic cut-out.
• If any par t becomes blocked, the appliance may automatically cut out.
• This will happen after the motor pulses a number of times (i.e. switches on and of f in quick
succession) and the blockage indicator will light.
• Leave to cool down before looking for blockages.
• Be careful not to pull the ‘ON ’ trigger while looking for blockages. Operating the appliance
while it is partially dismantled could result in personal i njury.
• Clear any blockages before restarting (see ‘Lo oking for blockages’ sec tion).
• Refit all part s securely before using.
• Clearing blockages is not covered by your Dyson guarantee.
Looking for blockages
The motor will pulse and the blockage indicator will show when there is a blockage. Please
follow the instructions below to locate the blockage:
• Be careful not to pull the ‘ON ’ trigger while looking for blockages. Operating the appliance
while it is partially dismantled could result in personal i njury.
• Beware of sharp objects when checking for blockages.
• To check for blockages in the main body of the appliance, remove the clear bin following
the instructions in the 'Emptying the clear bin' sec tion and remove the blockage.
• If you cannot clear an obstruction from the cleaner head, you may need to remove the
brush bar. Use a coin to unlock the fastener, slide the brush bar ou t of the cleaner he ad
and remove the obstruction. Replace the brush bar and secure it by tightening the fastener.
Ensure it is fixed firmly before op eratin g the appliance.
• This product has carbon f ibre brushes. Take care if coming into contact with them, as they
may caus e minor skin irritation. Wash your hands after handling the brushes.
• Refit all part s securely before using.
• Clearing blockages is not covered by your Dyson guarantee.
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Charging and storing
• This appliance will switch ‘OFF’ if the battery temperature is below 10°C (50°F). This is
designed to protect the motor and b attery. Do not charge the appliance and then move it to
an area with a temperature b elow 10° C (50° F) for storage purposes.
• To help prolong battery life, avoid recharging immediately after a full discharge. Allow to
cool for a f ew minutes.
• Avoid using the appliance with the batter y flush to a surface. This will help it run cooler and
prolong b attery run time and life.
Battery safety instructions
• If the batter y needs replacing, please contact the D yson Helpline.
• Use only the Dyson charger Part Number 217160 for charging this Dyson appliance.
CAUTION
The bat tery used in this device may present a risk of fire or chemical burn if mis treated. Do
not shor t contacts, heat above 60°C(140°F), or incinerate. Keep away from children. Do not
disassemble and do not dispose of in fire.
Disposal information
Dyson produc ts are made from high grade recyclable materials. Please dispose of this
product responsibly and recycle where possible.
When your Dyson appliance reaches the end of its life, we can assist with its safe disposal. You
can send your old Dyson appliance back to us (at our cost) and we will organise for it to be
recy cled .*
*Please note that not all parts are recyclable. Recycling of par ts is subject to the capabilities of
3rd par ty suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local pos t office and send to the address below:
Dyson We Recycle
Reply Paid 83 215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
• The bat tery should be removed from the product before disposal.
• Recycle or dispose of the battery in accordance with local ordinances or regulations.
• Dispose of the exhausted filter unit in accordance with local ordinances or regulations.
Dyson customer care
Thank you for choosing to buy a Dyson appliance
After registering your 2 year D yson guarantee, your Dyson appliance will be covered for par ts
and labour for 2 years from the date of purchase, subject to the terms of the guarante e. If
you have any questions about your Dyson appliance, call the Dy son Helpline with your serial
number and details of where and when you bought the appliance. Most que stions can be
solved over the phone by one of our trained Dyson Helpline staff.
Australian Consumer law
In addition to your rights under the D yson guarantee, we also provide the following statement
as required by the Australian Consumer Law: In Australia, your D yson appliance comes with
statutory guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have your Dyson appliance
repaire d or repla ced if it fails to be of acceptable quality and the failure does not amount to a
major failure.
New Zealand Consumer la w
Under the New Zealand Consumer Guarantees Ac t 1993, if the product is not of acceptable
qualit y but that defect is not substantial, Dyson may choose whether to repair or replace
the product. If a repair will b e diff icult, Dy son may instead provide you with a refund. If a
produc t’s defect is substantial or cannot be fixed, you can ask for either a refund, repla cement
produc t, or compensation for any reduction in that product’s value. You are also entitled to
compensation for any other reasonably foreseeable loss caused by that substantial defect.
Dyson 2 year guarantee
Terms and conditions of the Dy son 2 year guarantee
What is covered
• The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it is found to
be defe ctive due to faulty materials, workmanship or function within 2 years of purchase or
delivery (if any p art is no longer available or out of manufac ture, Dyson will replace it with
a functional replacement part).
• This Dyson guarantee will only be valid if the appliance is used in the country in which it
was sold.
What is not covere d
Under your Dyson guarantee, Dyson shall not be liable for cos ts of repair or replacement of a
produc t incurred as a result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the Dyson appliance which is not in accordance with this Dyson
Operating Manual.
• Use of the D yson appliance for anything other than normal domestic purposes in the
country of purchase.
• Use of par ts not assembled or ins talled in accordance with the instructions of Dyson.
• Use of par ts and accessories other than those produced or recommended by Dyson.
• Repairs or alterations carried out by par ties other than D yson or its authorised agents.
• Damage from external sources such as transit, weather, electrical outages or power surges.
• Failures caused by circumstances outside Dyson’s control.
• Blockages – please refer to the illustrations and the section ’Looking for Blockages‘ in this
Dyson Operating Manual for details on how to look for and clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
• Reduc tion in ba ttery discharge tim e due to batter y age or use (cordless machines only).
• Whether or not your Dyson guarantee applies, you may have statutory rights and re medies
available to you as a consumer. If you are in any doubt as to what is covere d by your Dyson
guarantee, please call the Dyson Helpline.
Other terms relating to the Dyson guarantee
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust.) Pt y Limited, Dyson New Zealand
Limited (NZ) or their authorised agents.
• Any par ts replaced by D yson or its ser vice agents will become the propert y of Dyson
Appliances (A ust.) Pt y Limited or Dyson New Zealand Limited (N Z).
• You must provide proof of (both the original and any subsequent) delivery/purchase before
any work can be carried out on your Dyson appliance. Without this proof, any work carried
out pursuant to the Dyson guarantee and any associated delivery charges (both to and
from us) will be at your cost, subject to your statutory rights and remedies as a consumer.
Please keep your receipt or delivery note.
• Whether or not your Dyson guarantee applies, you may have statutory rights and re medies
available to you as a consumer. If you are in any doubt as to what is covere d by your Dyson
guarantee, please call the Dyson Helpline.
Important data protection information
When re gistering your D yson appliance
• You will need to provide us with basic contact information to regis ter your appliance and
enable us to support your Dyson guarantee.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dy son, we will send
you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you share with
us as defined by our privac y policies which are available on our website privacy.dyson.com
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Page 14
DYSON CUSTOMER CARE
Your Dyson appliance will be covered for parts and labour for 2 years
from the date of purchase, as detailed in the terms of the Dyson
guarantee in this Dyson Operating Manual.
If you have a query about your Dyson appliance, contact us via the
website. Alternatively, call the Dyson Customer Care Helpline quoting
your serial number and details of where and when you bought the
appliance.
Most queries can be solved over the phone by one of our Dyson
Customer Care Helpline staf f.
DYSON CUSTOMER CARE
Australia
Website: www.dyson.com.au
Email:
aucustomercare@dyson.com
Dyson Customer Care:
1800 239 766
(Mon-Fri 8:00am to 6:00pm EST,
Sat-Sun 8:30am to 4:00pm EST).
Address:
Dyson Appliances (Aust.) Pty Limited, PO Box 2175,
Taren Point, NSW 2229 Australia.
New Zealand
Website: www.dyson.co.nz
Email:
nzcustomercare@dyson.com
Dyson Customer Care:
0800 397 667 (Mon-Fri 8:30am to 5:00pm).
Address: Dyson New Zealand Limited, Unit 6, 99 Carbine Road,
Mount Wellington, Auckland, 1060, New Zealand.
JN .100127 PN .2 80 228-17- 02 0 3. 01.19
14
www.dyson.com
Page 15
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Page 16
GUARANTEE FORM
GUARANTEE FORM
Date of purchase
Serial number
Title
First name
Address
//
Surname
Country of purchase Australia New Zealand
Postcode
Email
Telephone
Store of purchase
Privacy statement
By providing the above information, you consent to Dyson using that information (including disclosing it to third parties such as our business
partners or professional advisers) for the purposes of providing the services you have requested. With your consent, Dyson may also use the
information you provide for future marketing and research purposes (including sending commercial electronic messages). If you consent to this
use, please tick the relevant boxes below.
If you wish to access your personal information please contact us at aucustomercare@dyson.com.
As a Dyson appliance owner, you can hear about
Dyson inventions, services and products before anyone
else. If it’s okay to contact you, please let us know how
we may do this.
By mail Yes No
By phone Yes No
By email Yes No
By text message Yes No
Mobile
We sometimes ask other companies (such as market researchers) to
contact owners on our behalf. We do this to get feedback on ideas or
ask you to try new products and services. Would this be okay?
Yes No
3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE
REGISTER
ONLINE
Visit our website to register
your Dyson full par ts and labour
guarantee online.
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
REGISTER
BY PHONE
Call our dedicated Helpline.
AU: 1800 239 766
NZ: 0800 397 667
REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
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