Dulce Systems PRO DQ User Manual

Designed for Video Editing Professionals

PRO DQ

(PRO Duo Quad)

Installation and User’s Manual

Document 900-0005-0 v1.3

PRO DQ

Installation and User’s Manual

PRO DQ

Installation and User’s Manual

1. Introduction .............................................................................................................................. 3

Table of Content

1.1. Safety Considerations ...................................................................................................... 4

1.1.1. SAFETY CONSIDERATIONS .................................................................................. 4

1.1.2. CONSIDÉRATIONS DE SÉCURITÉ ........................................................................ 5

1.1.3. SAFTY BERÜCKSICHTIGUNGEN .......................................................................... 6

1.1.4. CONSIDERACIONES DE SEGURIDAD.................................................................. 7

1.2. System Requirements ...................................................................................................... 8

1.3. Technical Support ............................................................................................................ 8

2. Getting Started ........................................................................................................................ 9

2.1. Packaging ......................................................................................................................... 9

2.2. Check List ......................................................................................................................... 9

3. Overview ................................................................................................................................ 10

3.1. Removing the Bezel ....................................................................................................... 10

3.2. Disk Modules, Indicators, Controls, Connections .......................................................... 10

4. Installation ............................................................................................................................. 12

4.1. Disk Module Installation ................................................................................................. 12

4.2. RAID Controller Installation ............................................................................................ 12

4.2.1. PCI-e Controller Installation ................................................................................... 13

4.3. Making the Connections ................................................................................................. 14

4.3.1. RAID Controller Port Assignment ........................................................................... 14

4.3.2. Mac Connection ..................................................................................................... 15

4.3.3. Windows PC Connection ....................................................................................... 16

4.4. Driver Installation ........................................................................................................... 18

4.4.1. Mac Pro – Expansion Slot Utility settings .............................................................. 18

4.4.2. Mac Driver Installation ............................................................................................ 19

4.4.3. Windows XP/2000 Driver Installation ..................................................................... 20

4.4.4. Windows Vista Driver Installation ........................................................................... 20

4.5. RAID Console Installation .............................................................................................. 21

4.5.1. Apple Mac RAID Console Installation .................................................................... 21

4.5.2. Windows PC RAID Console Installation ................................................................ 21

4.6. E-mail notification ........................................................................................................... 21

5. RAID Console Operations ..................................................................................................... 22

5.1. Start RAID Console GUI ................................................................................................ 22

5.1.1. Start Apple Mac RAID Console GUI ...................................................................... 22

5.1.2. Start Windows PC RAID Console GUI ................................................................... 24

5.2. Change RAID Mode – Deleting / Creating ..................................................................... 26

5.2.1. Delete the RAID Set ............................................................................................... 26

5.2.2. Create a RAID Set.................................................................................................. 27

5.2.3. Create >2TB RAID Set for Windows XP (32bit): .................................................... 28

6. Alarm Conditions / Degraded RAID Set ................................................................................ 30

6.1. Replacing a Drive Module .............................................................................................. 31

7. Formatting and Partitioning ................................................................................................... 32

7.1. Apple OS X Formatting .................................................................................................. 32

7.1.1. Erase an existing partition ...................................................................................... 32

7.1.2. Create a new partition ............................................................................................ 33

7.2. Windows XP / Vista Formatting ...................................................................................... 34

8. RAID Level Descriptions ....................................................................................................... 36

9. Product Registration .............................................................................................................. 38

1. Introduction

We appreciate your purchase of this product from Dulce Systems. You have
everything you need to quickly and easily connect the storage unit to your editing
computer. You are a short time way from your next blockbuster creation.

This Installation and User’s Manual is intended to streamline the process of
getting your RAID storage system up and running so you can get to work quickly.

For most typical video editing storage requirements, we have preconfigured the
PRO DQ for a much more streamlined installation. Refer to the Pre-configuration
Sheet for the exact pre-configuration of your PRO DQ, the default configured is
for RAID 5 (efficient protection mode) and pre-formatted for Mac OS X. Just
simply follow the installation steps outlined in this manual, and you will up and
running in no time. For Windows operation, a short format process will be
required.

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PRO DQ

Installation and User’s Manual

RISK OF ELECTRIC SHOCK

DO NOT OPEN

PRO DQ

Installation and User’s Manual

RISQUE DE DÉCHARGE ÉLECTRIQUE

N'OUVRIR PAS

1.1. Safety Considerations

1.1.1. SAFETY CONSIDERATIONS

W A R N I N G

WATER AND MOISTURE
To reduce the risk of fire or electrical shock, do not expose unit to rain or
moisture. Do not operate unit near water – such as: bathtub, washbowl, kitchen
sink or laundry tub, wet basement, or near a swimming pool.

STABILITY
Do not place this unit on an unstable cart, stand, bracket, or table. Unit may fall,
causing serious injury.

VENTILATION
Do not block front and rear ventilation. Proper airflow is required to ensure
reliable operation and prevents unit from over heating. Do not place unit in an
enclosed space where no or insufficient ventilation is available.

ELECTRICAL
Do not defeat the safety purpose of the grounding power plug. The power cord
should be routed so that it is not likely to be walked on or pinched by items
placed upon or against them.

SERVICING
Do not attempt to service this unit yourself. Opening or removing the top, side
and rear covers will expose you to dangerous voltages or other hazards.

1.1.2. CONSIDÉRATIONS DE SÉCURITÉ

AVERTISSEMENT

EAU ET HUMIDITÉ
Pour réduire le risque de feu ou de choc électrique, n'exposez pas d'unité pour
pleuvoir ou l'humidité. Ne faites pas marcher d'unité près de l'eau – comme; la
baignoire, la cuvette, l'évier ou la cuve de blanchisserie, la cave mouillée ou près
d'une piscine.

STABILITÉ
Ne placez pas cette unité sur un chariot instable, un éventaire, une parenthèse
ou une table. L'unité peut tomber, en provoquant la blessure sérieuse.

VENTILATION
Ne bloquez pas de devant et élevez la ventilation. L'écoulement d'air nécessaire
est tenu de garantir l'opération sûre et prévient l'unité de sur le chauffage. L'unité
ne peut pas placé dans un espace fermé où aucune ventilation ou dans suffisant
n'est disponible.

ÉLECTRIQUE
Ne vainquez pas le but de sécurité de la prise de courant de pouvoir de bases.
La corde de pouvoir devrait être mise en déroute pour qu'ils ne seront pas
probablement marchés sur ou pincés par les articles placés sur ou contre eux.

ENTRETIEN
N'essayez pas d'assurer l'entretien de cette unité vous-même. En s'ouvrant ou le
fait d'enlever le haut, le côté et les couvertures arrière vous exposeront aux
voltages dangereux ou à d'autres hasards.

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Installation and User’s Manual

NICHT ÖFFNEN

PRO DQ

Installation and User’s Manual

GEFAHR DES STROMSCHLAGS

NICHT

ÖFFNEN

1.1.3. SAFTY BERÜCKSICHTIGUNGEN

W A R N U N G

ELEKTROSCHOCKGEFAHR

WASSER UND FEUCHTIGKEIT
Um eine Brand- oder Elektroschockgefahr weitgehend auszuschließen, Gerät
nicht Regen oder Feuchtigkeit aussetzen. Gerät nicht in der Nähe von Bade­oder Waschwannen, Wasch- oder Spülbecken, feuchten Kellern oder
Schwimmbecken betreiben.

STABILITÄT
Das Gerät nicht auf wacklige Karren, Ständer, Halterungen oder Tische stellen,
da es herunterfallen und Verletzungen verursachen könnte.

BELÜFTUNG
Vordere und hintere Belüftungsöffnungen nicht versperren. Das Gerät muss
ausreichend be- und entlüftet werden können, damit es sich nicht während des
Betriebs überhitzt. Daher darf das Gerät nicht in geschlossenen Räumen
aufgestellt werden, in denen keine ausreichende Be- und Entlüftung
gewährleistet ist.

STROMVERSORGUNG
Nicht den Schukostecker modifizieren. Das Stromkabel sollte so verlegt werden,
dass es nicht durch Auftreten oder durch spitze oder scharfe Gegenstände
beschädigt werden kann.

WARTUNG
Das Gerät nicht eigenmächtig warten. Durch das Öffnen des Geräts (Abziehen
der oberen, seitlichen und hinteren Abdeckung) setzen Sie sich
lebensgefährlichen Spannungen aus.

1.1.4. CONSIDERACIONES DE SEGURIDAD

ADVERTENCIA

AGUA Y HUMEDAD
Para reducir el riesgo de fuego o electrochoque, no exponga la unidad para
llover o humedad. No haga funcionar la unidad cerca del agua – como; bañera,
lavatorio, fregadero o tina de lavandería, sótano mojado o cerca de una piscina.

ESTABILIDAD
No coloque esta unidad en un carro inestable, soporte, soporte o mesa. La
unidad puede caerse, causando la herida seria.

VENTILACIÓN
No bloquee delantero y críe la ventilación. El corriente de aire apropiado es
requerido asegurar la operación confiable y previene la unidad de sobre la
calefacción. La unidad no puede colocado en un espacio incluido donde ninguna
ventilación o en suficiente está disponible.

ELÉCTRICO
No derrote el objetivo de seguridad del enchufe de poder que da buenos
conocimientos. La cuerda de poder debería ser derrotada de modo que ellos
probablemente no sean andados en o pellizcados por artículos colocados sobre
o contra ellos.

REVISIÓN
No intente atender esta unidad usted mismo. Abriéndose o quitar la cumbre, el
lado y las tapas traseras le expondrán a voltajes peligrosos u otros riesgos.

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PRO DQ

Installation and User’s Manual

PRO DQ

Installation and User’s Manual

1.2. System Requirements

Operating Systems:

• Windows XP / Vista 32/64-bit.

• Mac OS X 10.4 or higher.

• Apple Power Mac G5 with one available PCI-e x8 slot.

• Apple Mac Pro with one available PCI-e x8 slot.

• Windows compatible PC with one available PCI-e x8 slot.

• Internet connection (to download drivers and utilities).

1.3. Technical Support

Phone [phone]

FAX [phone]

E-mail [e-mail]

Web www.dulcesystems.com

If the product requires service, please contact Dulce Systems’ Technical Support
and obtain an RMA number. Ship the product properly packaged to:

Dulce Systems

Attn: RMA

9620 Topanga Canyon Place,

Suite E

Chatsworth, CA 91311

2. Getting Started

The PRO DQ comes pre-assembled and ready for use, just install the drives and
the supplied PCI-e (PCI-express) RAID controller card in the computer, connect
the cables, install the software driver and RAID Console. If you are using a Mac,
you are good to go, by default the unit is pre-formatted for Mac OS X operation.
For Windows, a small format procedure is needed.

2.1. Packaging

Please do not discard the boxes and packing materials in case you
might need to reuse them later. Always ship the product in its original
packaging. Improperly packaged products will be subjected to shipping
damage, for which you will be liable for the repair.

2.2. Check List

• Installation and User’s Manual

• Power Cord (North America user only)

• Set of keys

• A 8 drive modules system enclosure

• 8 disk drive modules

• A PCI-e RAID Controller with two Quad Channel SATA II ports

• Two 1-meter Quad Channel SATA II cables

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PRO DQ

Installation and User’s Manual

3. Overview

PRO DQ

Installation and User’s Manual

Key Lock

Drive #4

Drive #8

Power

(white)

Power

(white)

Ch01

-

Ch04

Ch05

-

Ch08

Cooling Fan

Cooling Fan

3.1. Removing the Bezel

The front bezel can be easily removed to access the Disk Modules. The bezel is
held on by four snap pins located at each of the four corners.

Use both hands, grab both top and bottom curved openings and pull forward at
the same time to remove the bezel.

Drive Module

Power (white)

Activity (blue)

Front view with bezel removed

3.2. Disk Modules, Indicators, Controls, Connections

The disk enclosure has stand alone self-monitoring features. It monitors
temperature and fan continuously. Should the temperature exceed a safe
operating range or the fan spin below a preset minimum, the alarms will be
triggered. A red indicator light will come on plus an audible alarm will sound.

Audible Alarm can be muted by pressing the green Mute button. The red
indicator remains on until the condition is corrected.

Drive #1

Mute Button (green)

Drive #2
Drive #3

Temp Alarm (red)

Fan Alarm (red)

Drive #5
Drive #6
Drive #7

Mute Button (green)

Temp Alarm (red)

Fan Alarm (red)

Back view

DATA CABLE

Fan

Power Plug

DATA CABLE

On / Off Switch

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PRO DQ

Installation and User’s Manual

4. Installation

PRO DQ

Installation and User’s Manual

Please follow these few steps to install the PRO DQ. This process typically takes
about 20 minutes to complete.

Overview of installation:

• Disk Module Installation

• RAID Controller Installation

• Connections of RAID Controller to the Drive Enclosure

• Driver Installation

• RAID Console Installation

The PRO DQ is normally shipped pre-configured in RAID 5 mode and
pre-formatted for Apple Mac OS X. After the driver installation step
and a reboot, the PRO DQ icon will appear on the desktop ready for
use.

Windows operation will require a format/partition process. The PRO
DQ ship already pre-configured in RAID 5. After the driver installation,
simply run the Windows Disk Management utility to prepare the RAID
for Windows usage.

4.1. Disk Module Installation

Remove the front bezel. Install each marked Disk Module into the slot indicated.
Pull the lock of the Disk Module left to open the latch. Insert into slot until latch
begins to close, close latch to lock Disk Module into place.

PCI-e (x8) RAID Controller

PCI-e and PCI-x are not compatible or interchangeable with each other. A PCI-e
RAID Controller can only be installed in a PCI-e equipped computer and PCI-x
RAID Controller in a PCI-x equipped computer. Some computers support both
PCI-e and PCI-x such as the HP xw series but not Apple Macs.

Typical
Windows PC

Apple Mac Pro
and Power Mac

4.2. RAID Controller Installation

Turn off the computer and unplug the power source before proceeding with the
RAID Controller installation.

A PCI-e RAID Controller is supplied with your PRO DQ. The controller will
require an available slot in your computer.

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4.2.1. PCI-e Controller Installation

The PCI-e (also known as PCI-express) RAID Controller requires a x8 slot or
larger. Computers with PCI-e slots less than x8 will not physically accommodate
the RAID Controller. PCI-e slots x8 or larger will work.

Apple Mac Pro (Intel) and newer versions of Power Mac G5 support PCI-e, as
well as the HP xw series workstations.

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