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PRO Mini
MPD Pack Portability
- Plus -
Available PCI Express Expansion Card Slot
Installation and User’s Manual
Designed for Video Editing and Content Creation Professionals
Document 900-0030-0 v1.0
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PRO MINI Installation and User’s Manual
Table of Contents
1. Introduction ............................................................................................................................. 3
1.1.1. SAFETY CONSIDERATIONS ................................................................................. 4
1.1.2. DES MESURES DE SÉCURITÉ ............................................................................. 5
1.1.3. SICHERHEITSHINWEISE ....................................................................................... 6
1.1.4. CONSIDERACIONES DE SEGURIDAD ................................................................. 7
1.2. System Requirements ..................................................................................................... 8
1.3. Technical Support ............................................................................................................ 8
2. Getting Started ........................................................................................................................ 9
2.1. Packaging ........................................................................................................................ 9
2.2. Check List ........................................................................................................................ 9
3. Overview ............................................................................................................................... 10
3.1. The Bezel ....................................................................................................................... 10
3.2. Disk Module (MPD Pack) .............................................................................................. 10
3.3. Front, back and adapters ............................................................................................... 11
4. Installation ............................................................................................................................. 12
4.1. Disk Module (MPD Pack) Installation ............................................................................ 12
4.2. Host Bus Extender Card ................................................................................................ 13
4.2.1. Switch Settings ...................................................................................................... 14
4.2.2. HBE Card Installation ............................................................................................ 15
4.2.3. HBE Cable Connection .......................................................................................... 15
4.2.4. Mac Connection ..................................................................................................... 16
4.2.5. Windows PC Connection ....................................................................................... 17
4.3. Driver Installation ........................................................................................................... 18
4.3.1. Mac Pro – Expansion Slot Utility settings .............................................................. 18
4.3.2. Mac Driver Installation ........................................................................................... 19
4.3.3. Windows 7 / XP / Vista and Server Driver Installation ........................................... 20
4.4. RAID Console Installation .............................................................................................. 21
4.4.1. Apple Mac RAID Console Installation .................................................................... 21
4.4.2. Windows PC RAID Console Installation ................................................................ 21
4.5. E-mail notification .......................................................................................................... 21
5. PCI Express Expansion Feature ........................................................................................... 22
5.1. PRO Mini PCI Express (PCIe) Card Slot ....................................................................... 22
5.1.1. PCI Express (PCIe) Card Installation .................................................................... 22
6. RAID Console Operations ..................................................................................................... 25
6.1. Start RAID Console GUI ................................................................................................ 25
6.1.1. Start Apple Mac RAID Console GUI ...................................................................... 25
6.1.2. Start Windows PC RAID Console GUI .................................................................. 26
6.2. Change RAID Mode – Deleting / Creating..................................................................... 28
6.2.1. Delete the RAID Set .............................................................................................. 28
6.2.2. Create a RAID Set ................................................................................................. 29
6.2.3. Create >2TB RAID Set for Windows XP (32bit): ................................................... 30
7. Alarm Conditions / Degraded RAID Set ................................................................................ 32
7.1. Servicing a Disk Module ................................................................................................ 33
8. Formatting and Partitioning ................................................................................................... 34
8.1. Apple OS X Formatting .................................................................................................. 34
8.1.1. Erase an existing partition ..................................................................................... 34
8.1.2. Create a new partition ............................................................................................ 35
8.2. Windows 7 / XP / Vista and Server Formatting ............................................................. 36
RAID Level Descriptions ....................................................................................................... 38
9.
10. Limited Warranty ................................................................................................................... 39
11. Product Registration ............................................................................................................. 40
12. Appendix A ............................................................................................................................ 41
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PRO MINI Installation and User’s Manual
1. Introduction
We appreciate your purchase of the Pro Mini from Dulce Systems. You have
everything you need to quickly and easily connect this video storage unit to your
editing computer or workstation. You are a short time way from your next
blockbuster creation.
This Installation and User’s Manual is intended to streamline the process of
getting your RAID storage system up and running so you can get to work quickly.
For most typical video editing storage requirements, we have preconfigured the
PRO Mini to provide a streamlined installation. Refer to the Pre-Configuration
Sheet for the exact pre-configuration of your PRO Mini; the default configuration
is for RAID 5 (efficient protection mode) and pre-formatted for Mac OS X or
Windows OS. Just simply follow the installation steps outlined in this manual,
and you will up and running in no time.
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Safety Considerations
1.1.1. SAFETY CONSIDERATIONS
W A R N I N G
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WATER AND MOISTURE
To reduce the risk of fire or electrical shock, do not expose unit to rain or
moisture. Do not operate unit near water – such as: bathtub, washbowl, kitchen
sink or laundry tub, wet basement, or near a swimming pool.
STABILITY
Do not place this unit on an unstable cart, stand, bracket, or table. Unit may fall,
causing serious injury.
VENTILATION
Do not block front and rear ventilation. Proper airflow is required to ensure
reliable operation and prevent unit from overheating. Do not place unit in an
enclosed space where insufficient ventilation is available.
ELECTRICAL
Do not defeat the safety purpose of the grounding power plug. The power cord
should be routed so that it is not likely to be walked on or pinched by items
placed upon or against it.
SERVICING
Do not attempt to service this unit yourself. Opening or removing the front, side
and rear covers will expose you to dangerous voltages or other hazards.
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1.1.2. DES MESURES DE SÉCURITÉ
AVERTISSEMENT
RISQUE DE CHOC ÉLECTRIQUE
NE PAS OUVRIR
EAU ET HUMIDITÉ
Pour réduire le risque d'incendie ou de choc électrique, ne pas exposer l'unité à
la pluie ou l'humidité. Ne pas faire fonctionner l'appareil près de l'eau - telles que:
baignoire, un lavabo évier ou un bac à lessive, sous-sol humide, ou près d'une
piscine.
STABILITÉ
Ne pas placer cet appareil sur un chariot, un support, un support ou une table qui
est instable. L'unité peut tomber et causer des blessures graves.
VENTILATION
Ne pas bloquer la ventilation avant et arrière. Une ventilation adéquate est
nécessaire pour assurer un fonctionnement fiable et empêche l 'unité de la
surchauffe. Ne pas placer l'appareil dans un espace clos où la ventilation ou pas
disponible est insuffisant.
ÉLECTRIQUE
Ne supprimez pas le dispositif de sécurité de la prise d'alimentation mise à la
terre. Le cordon d'alimentation doivent être acheminés de sorte qu'il n'est pas
susceptible d'être piétinés ou pincés par des objets placés sur ou contre lui.
ENTRETIEN
Ne tentez pas de réparer cet appareil vous-même. Ouvrir ou retirer l'avant,
latérales et les couvertures arrière peut vous exposer à des tensions
dangereuses ou autres dangers.
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1.1.3. SICHERHEITSHINWEISE
WARNUNG
ELEKTROSCHOCK GEFAHR
NICHT ÖFFNENKT
WASSER UND FEUCHTIGKEIT
Um die Gefahr eines Brandes oder eines Stromschlags zu verringern, darf nicht
zu regen oder Feuchtigkeit aussetzen. Nicht betreiben, Einheit der Nähe von
Wasser - wie zum Beispiel: Badewanne, Waschbecken, Spülbecken oder einer
Waschmaschine, feuchten Keller oder in der Nähe eines Schwimmbeckens.
STABILITÄT
Haben Sie dieses Gerät nicht auf einen instabilen Wagen, Ständer, Halter oder
Tisch. Gerät könnte herunterfallen und schwere Verletzungen verursachen.
LÜFTUNG
Blockieren Sie nicht die Vorder-und Hinterachse Belüftung. Zuverlässiger Betrieb
erfordert ausreichende Luftzufuhr um das Gerät vor Überhitzung zu vermeiden.
Stellen Sie keine Einheit in einem engen Raum, wo nicht genügend Belüftung
vorhanden ist.
ELEKTRISCHE
Umgehen Sie nicht die Sicherheitsfunktion des geerdeten Netzstecker. Das
Netzkabelmuss so verlegt, dass es nicht darauf getreten werden oder darauf
abgestellte Gegenstände auf oder gegen das Netzkabel gestellt werden.
WARTUNG
Dieses Gerät sollte nur durch autorisierte Personal gewartet werden. Das Öffnen
oderEntfernen der vorderen, seitlichen und hinteren Abdeckungen werden in der
Exposition gegenüber gefährlichen Spannungen oder anderen Gefahren führen.
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1.1.4. CONSIDERACIONES DE SEGURIDAD
ADVERTENCIA
RIESGO DE DESCARGA
ELÉCTRICA
AGUA Y HUMEDAD
Para reducir el riesgo de incendios o descargas eléctricas, no exponga la unidad
a la lluvia o la humedad. No opere la unidad cerca del agua - como por ejemplo:
bañera, lavabo fregadero de la cocina, el lavadero, sótano húmedo o cerca de
una piscina.
ESTABILIDAD
No coloque este aparato en un carrito, soporte, soporte o mesa que sea
inestable. La unidad puede caerse y causar lesiones graves.
VENTILACIÓN
No obstruya la ventilación delantera y trasera. Flujo de aire adecuado es
necesario para garantizar un funcionamiento fiable y evitar que la unidad se
sobrecaliente. No coloque la unidad en un espacio cerrado donde la ventilación
no hay suficiente.
ELÉCTRICA
No anule el propósito de seguridad del enchufe de conexión a tierra. El cable de
alimentación debe colocarse de forma que no es probable que sean pisados o
aplastados por objetos colocados sobre o contra ella.
SERVICIO
No intente reparar esta unidad usted mismo. Si abre o retira la parte frontal,
lateral y cubiertas traseras le expondrá a tensiones peligrosas u otros peligros.
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1.2. System Requirements
Operating Systems:
• Windows 7 / Server / XP / 2000 / Vista
o 64-bit / 32-bit
• Mac OS X 10.6 or higher.
Editing Computer or Workstation:
• Apple G5 with one available PCI-e Gen1 x8 slot.
• Apple Mac Pro with one available PCI-e Gen2 x4 slot (Slot 3 or 4).
• Windows compatible PC with one available PCI-e Gen2 x8 slot.
• CDROM drive or Internet access (to install drivers and utilities)
1.3. Technical Support
Phone 818-435-6008
FAX 818-576-0324
E-mail [email protected]
Web www.dulcesystems.com
If the product requires service, please contact Dulce Systems Technical Support
and obtain an RMA number. Ship the product properly packaged to:
Dulce Systems
Attn: RMA#
9620 Topanga Canyon Place,
Suite E
Chatsworth, CA 91311
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2. Getting Started
The PRO Mini comes pre-configured and ready for use, just install the MPD Pack
and the supplied PCI-e (PCI-express) HBE (Host Bus Extender) card, connect
the cables and install the software driver and RAID Console.
2.1. Packaging
Please do not discard the boxes and packing materials in case you
might need to reuse them later. Always ship the product in its original
packaging. Improperly packaged products will be subjected to shipping
damage, for which you will be liable for the repair.
2.2. Check List
• Installation and User’s Manual (this manual)
• Pre-Configuration Sheet (specifies pre-configured for Mac or Windows)
• Installation CD ROM (contains OS Drivers and RAID Manager)
• Power Cord (North America user only)
• Pro Mini system enclosure/chassis
• MPD Pack with 8 disk drives installed
• PCI-e x8 Host Bus Extender card
• 1-meter PCI-e x8 Interface Cable (3 and 7 meters optional)
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3. Overview
3.1. The Bezel
The PRO Mini does not have a front bezel that needs to be removed to access
the Disk Module (MPD Pack). The Disk Module (MPD Pack) is held by a spring
loaded Lock Pin. The spring loaded lock pin is simply pull down to remove or
insert the Disk Module (MPD Pack).
Pull Locking Pin Down
3.2. Disk Module (MPD Pack)
Disk Module (MPD Pack)
Locking Pin
Pull down to
unlock during
insertion and
removal.
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3.3. Front, back and adapters
Front View Rear View
Removable
MPD Pack
Disk Module
Configuration
Switches
Link Status LED
Available
PCI Express
Card Slot
( Gen 2 - x8 Lane )
Temp
Fan
Alarm Reset
Power Supply
Cooling Fan
Power Plug
POWER IS REMOTELY
CONTROLLED BY
HOST COMPUTER
Host Bus Extender Card
Host
Computer
Port
Configuration
Switches
Expansion
Port
Enclosure
Cooling Fan
Uplink Port
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4. Installation
Please follow these few steps to install the PRO Mini. This process typically
takes about 20 minutes to complete.
Overview of installation:
• Disk Module MPD Pack Installation
• Host Bus Extender installation
• Connect Uplink cable to the Drive Enclosure
• Driver Installation
• RAID Console Installation
The PRO Mini is normally shipped pre-configured in RAID 5 mode and
pre-formatted for Apple Mac OS X or Windows OS, as specified in the
supplied Pre-Configuration Sheet:
Mac OS X: After the Driver / RAID Manager Installation and a reboot
are performed, the PRO Mini icon will appear on the desktop ready for
use.
Windows OS: After the Driver installation and a reboot are performed,
the PRO Mini will appear in ‘My Computer’ and is ready for use. The
RAID Manager is installed using a RAID Manager Installer.
4.1. Disk Module (MPD Pack) Installation
Install the Disk Module (MPD Pack) into the open slot. Pull the Lock Pin down
and insert drive pack fully, release Locking Pin to secure.
Pull Locking Pin Down
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4.2. Host Bus Extender Card
The HBE is for installation in a desktop computer with an available PCI-e slot.
Turn off the computer and unplug the power source before proceeding with the
Host Bus Extender (HBE) Card installation.
PCI-express Host Bus Extender (HBE)
Note: PCI-e (PCI express) and PCI-x cards are not compatible and are not
interchangeable. The card slot connectors of PCI-e and PCI-x cards are similar
in appearance; however, a PCI-e card slot connector will only allow a PCI-e card
to be inserted, and a PCI-x card slot connector will only allow a PCI-x card to be
inserted. If the Dulce Host Bus Extender (HBE) will not fit into your computer’s
connector, please verify the computer connector is a PCI-e connector slot or
contact Dulce Systems Technical Support:
Dulce Systems Technical Support
(818) 435-6008 (PST 8AM to 5PM)
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4.2.1. Switch Settings
Configuration switches are provided to allow the PRO Mini to accommodate
PCE-e cable lengths from 1 to 7 meters. The switch settings are configured at
the factory to match the PCI-e cable length originally shipped with the PRO Mini;
the switch settings only change if a new PCI-e cable length substituted for the
original cable length.
Cable length selection
The PRO Mini and HBE configuration for cable lengths of 1 to 3 meters are
shown below. If longer cable lengths are used, the appropriate switch settings
are provided with the cable.
PRO Mini Rear Panel and HBE Switch Settings are Identical
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4.2.2. HBE Card Installation
The PCI-e HBE Card requires an x8 lane slot connector or larger. Computers
with PCI-e slot connectors less than x8 lanes will not physically accommodate
the HBE. PCI-e slots with x16 lane connectors will accommodate a HBE Card.
Typical
Windows PC
Apple Mac Pro
& Power Mac
4.2.3. HBE Cable Connection
The HBE PCI-e x8 cable interfaces/connects the Mac, or PC, to the PRO Mini.
The green tab is up in the Mac orientation. To remove, pull the tab to unlock the
latch and then pull the metal body to remove the connector.
Green Tab
on top
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p
4.2.4. Mac Connection
The PRO Mini is connected to the Mac as shown below:
Mac Pro or Power Mac
Host Computer
Port
Green Tab
on to
Green Tab
on left
Expansion
Port
Optional
2nd
PRO Mini
Optional
3rd
PRO Mini
The PRO Mini features an Expansion Port; the Expansion Port allows for adding
storage capacity, and increased storage throughput, without requiring additional
Mac PCI-e slots. An additional PRO Mini is added by simply connecting the Host
Computer Port of the PRO Mini to the Expansion Port of the previous PRO Mini;
up to 3 units can be accessed from a single Mac PCIe card slot.
Each additional PRO Mini automatically appears as a separate device to the
Mac; simply adding a PRO Mini adds total storage capacity by automatically
providing an additional storage device.
To optionally add storage capacity, as a single device with increased write/read
transfer rate performance, the Mac Operating System’s Disk Utility is used to
STRIPE additional PRO Mini units together to operate as a single device.
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4.2.5. Windows PC Connection
The PRO Mini is connected to a Windows PC as shown below:
Typical Windows PC
Host Computer
Green
Tab on
Bottom
Expansion
Port
Green
Tab on
Left
Port
Optional
2nd
PRO Mini
Optional
3rd
PRO Mini
The PRO Mini features an Expansion Port; the Expansion Port allows for adding
storage capacity, and increased storage throughput, without requiring additional
Host Computer PCI-e slots. The Host Computer Port of an additional PRO Mini
is simply connected to the Expansion Port of the previous PRO Mini; up to 3 units
can be accessed from a single host computer PCIe card slot.
Each additional PRO Mini automatically appears as a separate device to the
Host Computer; simply adding a PRO Mini adds total storage capacity by
automatically providing an additional storage device.
To optionally add storage capacity, as a single device with increased write/read
transfer rate performance, the Windows Operating System’s Disk Manager is
used to STRIPE additional PRO Mini units together to operate as a single device.
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4.3. Driver Installation
4.3.1. Mac Pro – Expansion Slot Utility settings
This section applies exclusively to the Apple Mac Pro produced in
2006 and 2007. Skip this section for Mac Pros from Early 2008 and
later as well as all other computers.
The Mac Pro (Intel Xeon-based) will detect changes in the PCI-e slot
configuration; it will automatically launch the Expansion Slot Utility
where you can make performance adjustments for the various PCI-e slots. The
utility can be manually started also, it can be found at: Under my Mac Pro:
/System/Library/CoreServices.
Ensure there is at least an x4 speed assignment for the slot where the RAID
Controller is installed (x8 is preferred), making sure also that your video
capture/playback card and video display card also get a sufficient x value.
Example below is a good balance; it shows the RAID Controller in slot 4, a
popular video capture card in slot 3, a eSATA adapter in slot 2, and the standard
graphic card in slot 1.
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4.3.2. Mac Driver Installation
For the latest Mac drivers, please visit our web site and download the
appropriate driver for your Mac.
Download
From:
After downloading, a Zipped folder named Dulce MRAID Install will be placed on
your desktop. Open it and follow the steps provided by the installer.
The installer will install the required driver, and also install the Dulce RAID
Manger (MRAID). The Dulce RAID Manager is contained in a folder that is
placed on your Desktop (unless you specify otherwise during the installation)
named MRAID.
After driver installation, reboot the computer and the PRO Mini icon will appear
on the desktop. The installation is now complete:
Your new storage is now ready to go to work.
www.dulcesystems.com/download
or
the included CDROM Disk
Pre-configured
for Mac OS X
You may proceed to the Dulce RAID Manager Console section if you wish to
change the configuration or just to learn about the RAID Console.
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4.3.3. Windows 7 / XP / Vista and Server Driver Installation
After boot, Windows will detect the RAID Controller and launch the
“Found New Hardware Wizard”; click Cancel to dismiss the wizard.
The Dulce RAID Controller drivers are separated into categories:
Windows 64-bit OS / Windows 32-bit OS / Windows XP
Details of a Windows OS are available in the ‘System’ opening screen:
Start > Control Panel > System
Download the driver appropriate for your version of Windows.
Download
From:
Unzip the downloaded folder and place the content on the Desktop.
Note: Windows 64-bit OS & Windows 32-bit OS drivers are divided into
two categories – ‘scsiport’ and ‘storport’. Windows Server 2003 & 2008
use ‘storport’; all others use ‘scsiport’
Launch the Hardware Update Wizard:
Start > Control Panel > System > Hardware > Device Manager
Or, reboot and Windows will launch the “Found New Hardware Wizard”
Expand ‘Other Devices’, right click RAID Controller, click Update Driver….,
click Yes then Next.
Select “Install from a list….(Advanced)”, click Next.
Browse to the unzipped folder previously placed on the Desktop, and
follow the instructions on screen.
www.dulcesystems.com/download
or
the included CDROM Disk
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4.4. RAID Console Installation
4.4.1. Apple Mac RAID Console Installation
The RAID Console is automatically installed during the driver installation
process. No additional steps are required to install the RAID Console.
You may proceed directly to the RAID Console Operation section.
4.4.2. Windows PC RAID Console Installation
Download the latest RAID Console utility.
PRO MINI Installation and User’s Manual
Download
From:
Unzip and run the Windows installer to install the RAID Manager utility.
www.dulcesystems.com/download
or
the included CDROM Disk
4.5. E-mail notification
Setting up an e-mail event notification is easy using the built-in SMTP mail
configuration option.
For the latest up-to-day procedure, please check the Tech Notes section of the
Dulce support web site:
www.dulcesystems.com > Support > Tech Notes
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5. PCI Express Expansion Feature
5.1. PRO Mini PCI Express (PCIe) Card Slot
The PRO Mini features a PCIe Bus Connector Card Slot to accommodate an
additional PCIe Card. This feature is provided as many computer motherboards,
including the Mac Pro, provide a limited number of PCIe Card connectors. In
most situations were a PCIe Card was removed to install the PRO Mini; the
removed PCIe Card can be inserted into the PRO Mini PCIe Bus Connector Slot.
The PRO Mini PCIe Bus Connector provides PCIe Gen 2 with x8 lanes, allowing
the PRO Mini to accommodate higher performance PCIe Cards. The PRO Mini
internal PCIe Bus Switch provides the featured PCIe Bus Connector Card Slot
with over 2GB/S of PCIe Bus bandwidth, while simultaneously providing the PRO
Mini internal RAID Controller with sufficient PCIe Bus bandwidth to continue
operation at full video data read/write performance.
The PRO Mini’s PCI Express Card Slot, allows the Host Computer to essentially
operate the PCIe Card as if the PCIe Card is directly inserted into the Host
Computer motherboard. The PCIe Card drivers and software utilities continue to
be appropriate.
5.1.1. PCI Express (PCIe) Card Installation
For simplified installation of a PCIe Card, it is best if the PCIe Card is previously
(or has been previously) verified for proper operation with the Host Computer.
The PCIe Card is connected directly into the Host Computer motherboard, the
PCIe Card driver and utilities installed, and the PCIe Card operation/performance
verified. Once verification is complete, the PCIe Card is ready for PRO Mini
installation.
PCIe Card installation is diagrammed in the eight following steps. If the PCIe
Card was previously verified, the PCIe card will be available at the next Host
Computer boot-up. If the PCIe Card’s drivers and software utilities are not
currently installed, the PCIe Card will not be available until after the appropriate
drivers and utilities are installed.
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Step 2:
Slide Cover Back
and Remove
Step 1:
Unlock Thumbscrew
(rotate counter clockwise)
Note:
Do not apply power
with Cover removed
Step 4:
Remove PCI
Bracket
Step 3:
Remove PCI Bracket
Screw
(Phillips #2 Screwdriver:
rotate counter clockwise)
Note:
Observe ESD
Handling Precautions
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Step 6:
Replace PCI Bracket
Screw
(rotate clockwise)
Step 5:
Install PCIe
Card
Step 7:
Replace Cover
and Slide Cover
Forward
Step 8:
Lock Thumbscrew
(rotate clockwise)
Installation is Complete: Attach any appropriate cables to the new PCIe Card.
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6. RAID Console Operations
6.1. Start RAID Console GUI
The RAID Console is where all of the management and maintenance of the
storage unit is accomplished. After the installation process, the RAID Console is
executed from your computer’s Web Browser.
6.1.1. Start Apple Mac RAID Console GUI
FDor optimum results use FireFox web browser instead of Safari.
ouble click on the Dulce RAID Console icon in the Dulce MRAID Install
folder to launch the RAID Console. For quicker access, you may move the Dulce
RAID Console icon to the dock.
Or manually enter 127.0.0.1:81 on the browser address line to start RAID
Console.
• Default login name is: admin
• Default password is: 0000
(four zeros)
Welcome screen of RAID Console after successful login:
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6.1.2. Start Windows PC RAID Console GUI
Start the RAID Console from Start > All Programs > Areca Technology
> ArcHttpSrvGUI > Areca HTTP Proxy Server GUI.
• The ARCHTTP service will start
• Double click on the Controller #01 to start the RAID Console
• Default login name is: admin
• Default password is: 0000 (four zeros)
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• Welcome screen of RAID Console after successful login:
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6.2. Change RAID Mode – Deleting / Creating
This procedure will erase all data on the PRO Mini MPD Pack.
Changing the RAID mode requires the current RAID Set to be deleted
first, and then create a new RAID Set with the new RAID mode.
6.2.1. Delete the RAID Set
From the RAID Console GUI. On the left side menu bar click on
• RaidSet Functions > Delete Raid Set
• Select the Raid Set and check the Confirm box
• Click Submit to delete the RAID Set
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6.2.2. Create a RAID Set
No need to wait for hours of format, simply select the No Init option in the
Volume Initialization Mode field.
For Windows XP (32 bit) with larger than 2TB RAID, read next section.
From the RAID Console GUI. On the left side menu bar click on
• Click on Quick Function > Quick Create
• Change the Select Raid Level as desire
• Change Greater Two TB Volume Support: Set to 64bit LBA
Windows XP (32 bit): Set to No.
• Volume Initialization Mode: Change to No Init.
• Check Confirm the Operation
• Click Submit
No Init allows for immediate RAID Set availability. The RAID is ready for the OS
format and partition.
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6.2.3. Create >2TB RAID Set for Windows XP (32bit):
If RAID is larger than 2TB, configure using multiple 2TB Volumes and then use
Windows to span them together. This will end up with one drive letter of the full
capacity of the RAID.
1)
Create the RAID Set under RaidSet Functions by selecting all of the drives.
Create multiple Volume Sets under the VolumeSet Functions
Select the desired Volume Raid Level
Set the Select Volume Capacity to 2199GB
Set Greater Two TB Volume Support to No
Set Volume Initialization Mode to No Init (if applicable)*
Check the Confirm the Operation box
Click Submit
Repeat this step until all of the space is assigned.
* By setting the Volume Initialization Mode to No Init will result in immediate
availability of the RAID set, no need to wait for long initialization time.
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To view and confirm the Volume settings, select Information > RaidSet Hierarchy.
2)
In Windows Disk Management, make these volumes as Dynamic Disks and span
them together to make one large disk. Spanning is recommended as oppose to
striping. Striping in this configuration requires more system overhead and will
actually reduce performance. Use Spanning.
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7. Alarm Conditions / Degraded RAID Set
There are two possible sources for alarms: one from the front of the drive
enclosure, the other from the RAID Controller installed inside the PRO Mini.
Enclosure Alarms (front right)
(Audible and red indicators):
• Temperature (enclosure detected over heating
condition)
• Fan (enclosure cooling fan not operational, could lead
to overheating)
Mute Alarm: Enclosure audible alarm can be muted
by pressing the Reset button next to the indicators,
the red indicator remains on until the condition is
corrected.
RAID Controller Alarm
(Audible and RAID Console GUI indicator):
• Degraded RAID Set (one or more drives not detected or
down)
• Temperature (RAID Controller detected over heating)
Mute Alarm: RAID Controller Alarm can be muted by
the RAID Console. Start the RAID Console GUI, go
to System Controls > View Event / Mute Beeper.
The Systems Event Information screen provides a log of events which triggered
the alarm. The example below shows the RAID Set is degraded because Disk
Drive #4 / Device Slot#4 has Failed.
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Example below showing the RAID Set / Volume degraded from Disk Drive #4 /
Device Slot#4 having Failed.
7.1. Servicing a Disk Module
Dulce recommends shipping the Disk Module (MPD Pack) to Dulce for service.
However, if returning a Disk Module to Dulce will result in an excessive
interruption to your workflow, a defective Disk Module can be serviced yourself.
See Appendix A, at the end of this manual, for detailed instructions on servicing
a Disk Module by replacement of a Failed Disk Drive.
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8. Formatting and Partitioning
8.1. Apple OS X Formatting
The PRO Q are shipped pre-configured for Mac OS X, the RAID will
appear on the desktop after driver installation and reboot.
Should it be necessary to re-format and partition the RAID, use the
Apple Disk Utility.
To start Disk Utility, move pointer to upper left corner of screen, click on Go then
click on Utilities. Locate and launch Disk Utility.
8.1.1. Erase an existing partition
Select the RAID on left, click on Partition tab, select Free Space. Click on
Partition on lower right.
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8.1.2. Create a new partition
Select Dulce on the left side drive list, click on Partition tab, change Volume
Scheme to 1 Partition, change Name as desired, click on Partition on lower right.
The drive will appear on the desktop after successful completion of the Partition.
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8.2. Windows 7 / XP / Vista and Server Formatting
Start Disk Management (can be found at Control Panel > System and
Maintenance > Administrative Tools > Computer Management. Under
Storage.)
If the RAID shows up as Unknown / Not Initialized, right click on the disk and
Initialize it.
If the drive is larger than 2TB, if using Vista, right click over the disk and Convert
to GPT Disk. Windows XP 32 bit does not support larger than 2TB capacity.
Configure with multiple capacities of 2TB or less.
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Right click the Unallocated segment and select New Simple Volume. Enter the
desired Volume Size, assign the desired Drive Letter or Path, check Perform a
Quick Format at the Format Partition screen.
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9. RAID Level Descriptions
Although the RAID Controller supports a large variety of RAID Levels, RAID 5 is
the most commonly used for video and content creation purposes.
RAID
Level
0 Striping.
1 Mirroring.
3
5
6
JBOD
RAID
+
Spare
Description Advantage Disadvantage Ideal for
Highest performance;
Striping with
a dedicated
parity drive.
Striping the
parity across
all drives.
Striping with
two
dedicated
parity drives.
Just a Bunch
of disks.
A drive is set
aside as an
online hot
spare.
Highest
performance.
Highest
redundancy.
Efficient drive
redundancy, 1
drive used for
parity.
Efficient drive
redundancy,
parity
distributed to all
drives.
Double drive
redundancy, 2
drives used for
parity.
Each drive can
be accessed
individually from
operating
system.
Automatic
rebuild of a
failed drive.
No disk
redundancy, one
drive failure will
lose all data.
Less cost efficient
for redundancy,
loses ½ disk
capacity.
Loses 1 disk drive
capacity.
Loses 1 disk drive
capacity.
Loses 2 disk drive
capacity.
No redundancy. Audio applications.
Loses another
drive capacity. (In
addition to the
drive(s) needed
for the RAID level
selected.)
but, appropriate only
for short-term data
projects. Not
appropriate for video
data archiving.
Data protection for
RAIDs with consisting
of only 2 disk drives.
Well balanced for
video requiring
performance and
redundancy.
Well balanced for file
video requiring
performance and
redundancy.
Mission critical.
Not appropriate for
removable Disk Drive
Pack products.
RAID Level 6 is
recommended.
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10. Limited Warranty
WHAT THE WARRANTY COVERS
Dulce Systems warrants your product against any defect in material and workmanship and conforms to Dulce published
specifications under normal use.
WHAT THE WARRANTY DOES NOT COVER
The warranty does not cover equipment which has been damaged due to accident, misuse, abuse, fire, flood, "Acts of
God," or other contingencies beyond our control; use of incorrect line voltages; improper or insufficient ventilation; failure
to follow operating instructions; or improper or unauthorized repair; improperly packaged for shipping; packaged in nonapproved shipping container; shipping damage.
The warranty is voided by removal or alteration of the product or parts identification labels.
Dulce has no liability for general, consequential, incidental or special damages. These include loss of recorded data, the
cost of recovery of lost data, lost profits and the cost of the installation or removal of any Products, the installation of
replacement Products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of
Products arising from a defect in any Product.
WHAT THE WARRANTY PERIOD IS
Dulce Systems warrants your PRO Mini product for 36 months. The warranty period begins at the date of shipment to the
original end user, company or organization.
Our warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or
ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
WHAT WE WILL DO TO CORRECT THE PROBLEM
We may elect which remedy or combination of remedies to provide at our sole discretion. We shall have a reasonable
time after determining that a defective Product exists to repair or replace a defective Product. Our replacement Product
under its limited warranty will be manufactured from new or reconditioned parts.
Your exclusive remedy for any defective Product is limited to the repair or replacement of the defective Product.
We will return the repaired or replacement Product to you prepaid using the same method of shipping (ex: overnight,
ground, 2nd day, …) as was shipped to us. If a more expedited return shipping method is required, extra charges might
apply at our discretion.
HOW YOU CAN GET SERVICE
Contact our Technical Support to obtain a RMA (Return Materials Authorization) number. The model number, serial
number, and description of the problem will be required. A valid proof of purchase might be required to further validate the
Products warranty eligibility, the valid proof of purchase document must show the product model, serial number, purchase
date, and supplier name. If the valid proof of purchase is not available, the original manufacturing date of the product will
be used to determine the warranty period.
No returns will be accepted without a RMA number. We reserve the right to refuse the delivery of the return.
You shall bear all shipping, packing and insurance costs and all other costs, excluding parts and labor, necessary to
effectuate repair or replacement under this warranty.
All products returned to us must be shipped in the original packaging or Dulce approved packaging. If you do not have the
original packaging, call us to request packaging. A nominal fee will be charged for the requested packaging and for
shipment. Ship the RMA to us pre-paid.
Products that are improperly packaged for shipping; packaged in a non-approved shipping container; or incur shipping
damages are not covered under warranty.
HOW STATE LAW RELATES TO WARRANTY
In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the
limitations above may not apply to you. This warranty gives you specific legal rights and you may also have other rights
which vary from state to state.
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11. Product Registration
R E G I S T E R N O W
It will take only one minute to register.
Please visit our web site and register online.
www.dulcesystems.com/register
A valid proof of purchase might be required to further validate the Products warranty eligibility, the
valid proof of purchase document must show the product model, serial number, purchase date,
and supplier name. If the valid proof of purchase is not available, the original manufacturing date
of the product will be used to determine the warranty period.
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12. Appendix A
Replacing a Disk Drive in the MPD Pack
NOTE: 2.5” Disk Drives have aluminum casings. Care must be observed to not
over tighten/torque the disk drive retaining screws during installation & assembly.
The 1st step is to identify the disk drive for replacement. The disk drives
contained in a MPD Pack are presented in the RAID Manager’s Raid Set
Hierarchy as ‘Devices’ Slot#1 through Slot#8. The eight disk drives are arranged
in the MPD Pack with Slot#1 on the far left, and proceeding to Slot#8 on the far
right, as shown below:
Disk Drive #1
Slot#1
Disk Drive #8
Slot#8
In this example, the RAID Manager Raid Set Hierarchy (shown below) indicates
Disk Drive #4 / Slot #4 has failed, and is the disk drive for replacement. Disk
Drive #4 / Slot # 4 is the 4th disk drive from the left.
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2nd Step – Pull the Locking Pin down and pull MPD Pack from the PRO Mini
chassis.
Locking Pin
Pull down to
unlock during
insertion and
removal.
3rd Step – Remove the 4 screws located below using a Phillips #1 screwdriver:
Remove these 4 screws first;
two screws on the left, and two
screws on the right.
Note: Keep these four screws
separate from the disk drive
retaining screws.
4th Step – Remove the 16 screws indicated below using a Phillips #1 screwdriver.
Keep the disk drive screws separate from the four screws of the previous step.
Remove
the
sixteen
disk drive
retaining
screws
indicated
here.
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The 5th Step is to note the distance between the disk drive retaining screws and
the side of the MPD Pack. Disk Drive #1 (Slot #1) retaining screws are closer to
the side of the MPD Pack, and Disk Drive #8 (Slot #8) retaining screws are
further from the side of the MPD Pack. This notation will be helpful in the
following steps for replacing a disk drive, and for reassembling the MPD Pack.
Disk Drive #1 /
Slot #1
retaining screws
are closer to
the side of the
MPD Pack
Disk Drive #8 /
Slot #8
retaining screws
are further from
the side of the
MPD Pack
6th Step – Locate the disk drive for replacement (#4 in this example) and remove
both retaining screws for the disk drive. Remove the disk drive from the MPD
Pack. Note: if the disk drive cannot be removed, or if the replacement disk drive
cannot be inserted, please also loosen the indicated disk drive retention screws.
Remove the two
disk drive screws
(top and bottom)
and remove the
faulty disk drive.
If necessary, also
loosen the seven
indicated disk
drive retention
screws.
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7th Step – Once you have removed the failed disk drive, insert the new drive and
secure it with 2 screws (one on top and one on bottom). If the seven other disk
drive screws required loosening, please retighten them.
NOTE: 2.5” Disk Drives have aluminum casings. Care must be observed to not
over tighten/torque the disk drive retaining screws during installation & assembly.
th
8
Step – Replace the 16 disk drive screws from Step 4 (above), and replace the
four screws from Step 3 (above).
9th Step – Launch the Dulce PRO Mini RAID Manager and insert the MPD Pack
into the PRO Mini Chassis (Hot Insertion). Allow the Dulce Systems RAID
Controller to initialize the disk drives (60 Seconds). Verify the RAID Set
Hierarchy’s ‘Volume State’ is ‘Degraded’ and the replaced disk drive (#4 in this
example) is shown as ‘Free’ in the ‘Usage’ column as shown below:
If the RAID Set Hierarchy’s ‘Volume State’ is ‘Degraded’ and the replaced disk
drive is shown as ‘Free’ in the ‘Usage’ column, then proceed to Step 10;
otherwise contact Dulce Systems Technical Support:
Phone 818-435-6008
FAX 818-576-0324
E-mail [email protected]
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10th Step – Authorize the Dulce Systems RAID Controller to rebuild the replaced
disk drive by designating the replaced disk drive (#4 in this example) as a Hot
Spare as shown below:
After the above ‘Confirmed The Operation’ is checked, and the ‘Submit’ button is
clicked, the disk drive data rebuild will start automatically. This can be verified by
viewing the Raid Set Hierarchy (Next Page):
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The RAID Set Hierarchy page will automatically refresh and display the rebuild
progress (% completed). When the rebuild progresses to 100%, the Volume
State will return to ‘Normal’.
The RAID / Volume data is available during the rebuilding process; however, the
performance priority will be allocated to the rebuild process.
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NOTES:
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www.dulcesystems.com
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