D-Link GVC-3000 User Manual
GVC-3000 User Guide
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GVC-3000
D-Link Video Phone
User Guide
(Updated for Firmware revision GVC-3000-0.9.8)
GVC-3000 User Guide
Table of Contents
1. Product Overview ............................................................................................................................... 4
1.1. Software Features ....................................................................................................................... 5
1.2. Hardware Overview ................................................................................................................... 7
1.2.1. Keypad Overview ................................................................................................................. 8
1.2.2. LED Overview ................................................................................................................... 10
2. Make your Connections .................................................................................................................. 11
2.1. Internal ..................................................................................................................................... 11
2.2. External .................................................................................................................................... 12
3. Before you Begin ............................................................................................................................. 13
3.1. On-Screen-Display ................................................................................................................... 13
4. Using Video Phone ........................................................................................................................... 14
4.1. Privacy Status Icons ................................................................................................................. 14
4.2. Missed Call Icon ....................................................................................................................... 15
4.3. Settings Button ......................................................................................................................... 15
4.4. View Button ............................................................................................................................. 16
4.4.1. Making Calls through Phone Book .................................................................................... 16
4.4.2. Making Calls through Speed Dial ...................................................................................... 17
4.4.3. Making Calls through Call History .................................................................................... 17
4.4.4. Voice Mail Message Summary .......................................................................................... 18
5. Managing Contacts ........................................................................................................................... 20
5.1. Phone Book .............................................................................................................................. 20
5.1.1. Adding a Phone Book entry ............................................................................................... 20
5.1.2. Modifying Phone Book entries .......................................................................................... 23
5.2. Speed Dial ................................................................................................................................ 24
5.2.1. Adding a Speed Dial entry ................................................................................................. 24
5.2.2. Modifying Speed Dial entries ............................................................................................ 25
6. Get the best out of your Video Phone .............................................................................................. 26
6.1. Lighting .................................................................................................................................... 26
6.2. LCD viewing angle ................................................................................................................... 26
6.3. Movement ................................................................................................................................. 26
6.4. Sound ........................................................................................................................................ 26
6.5. Connecting to a TV ................................................................................................................. 27
6.6. Before making a Call ................................................................................................................ 27
7. Making and Answering Phone Calls ................................................................................................ 28
7.1. Handset and Speaker modes ..................................................................................................... 28
7.2. Making Calls ............................................................................................................................ 28
7.3. Receiving Calls ........................................................................................................................ 31
7.4. Ending a Call ............................................................................................................................ 31
7.5. Call Features during a Call ....................................................................................................... 32
7.5.1. Call Waiting ....................................................................................................................... 32
7.5.2. Switch between Calls ........................................................................................................ 32
7.5.3. Call Hold ............................................................................................................................ 32
7.5.4. Call Transfer ....................................................................................................................... 32
7.5.5. Mute audio and Freeze video ............................................................................................. 33
7.5.6. Increase and Decrease Volume .......................................................................................... 33
7.5.7. Full Screen / Normal View mode ....................................................................................... 34
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GVC-3000 User Guide
7.5.8. Self / Remote toggle ........................................................................................................... 34
7.5.9. LCD / TV toggle ................................................................................................................ 34
7.5.10. Switching between Handset and Hands free modes ......................................................... 34
8. Configuration Guide ......................................................................................................................... 35
8.1. Before starting Network Setup ................................................................................................. 35
8.1.1. How you are connected to the Internet ............................................................................... 35
8.1.2. Pre-requisites to connect to your network .......................................................................... 35
8.2. Network Configuration ............................................................................................................ 36
8.2.1. Network Address Configuration ........................................................................................ 36
8.2.2. DNS Configuration ............................................................................................................ 39
8.2.3. Network Type ..................................................................................................................... 40
8.2.4. NAT Traversal .................................................................................................................... 41
8.2.5. QoS Configuration ............................................................................................................. 42
8.2.6. Network Check ................................................................................................................... 43
8.3. SIP Configuration ..................................................................................................................... 44
8.3.1. SIP Advanced Configuration ............................................................................................. 45
8.3.2. SIP Other Configuration ..................................................................................................... 46
8.3.3. MWI Configuration ............................................................................................................ 47
8.4. Managing Call Features ........................................................................................................... 49
8.5. Voice Configuration ................................................................................................................. 51
8.6. Video Configuration ................................................................................................................. 53
8.6.1. Video Codec Configuration ............................................................................................... 53
8.6.2. Display Properties .............................................................................................................. 54
8.7. Time Configuration .................................................................................................................. 55
8.7.1. Manual mode ...................................................................................................................... 55
8.7.2. SNTP .................................................................................................................................. 55
8.8. Access Information .................................................................................................................. 56
8.9. System Information .................................................................................................................. 57
8.10. Factory Reset .......................................................................................................................... 58
8.11. Save Configuration ................................................................................................................. 59
8.12. Logout ..................................................................................................................................... 60
8.13. Software Upgrade .................................................................................................................... 61
8.13.1. Automatic mode ............................................................................................................... 61
8.13.2. Manual mode .................................................................................................................... 62
8.13.3. Server Configuration ........................................................................................................ 63
9. Troubleshooting ............................................................................................................................... 66
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GVC-3000 User Guide
1. Product Overview
D-Link Video Phone GVC-3000 is a fully featured, easy-to-use, SIP based Video
and Voice over IP phone, typically used in making Video and Voice calls over the IP
network; with an excellent quality resulting in a low cost, long distance Visual and
Voice communication.
It has an inbuilt Camera and 5” color LCD screen for capturing & displaying
Video with the flexible options to user. D-Link Video Phone supports all the latest
Industry Standard Video Codec such as H.264, H.263, H.263+ and MPEG-4 along
with the Audio Codec G.711 μ-Law and A Law, G.723.1 and G.729 a/b. Since DVP
is a standalone device, you do not need a computer or television to video
conference over the Internet.
With its advanced Jitter Buffer Management and perfect Lip Synchronization,
D-Link Video Phone brings together toll quality voice and high quality video to the
users delight. It can send and receive Video at CIF or QCIF resolution, up to 30
frames per second. Through its On-Screen-Display [OSD), configuring the device,
making and receiving calls can be done in an extremely user friendly manner.
D-Link Video Phone features a very intuitive user interface and keypad,
making it simple to answer incoming videophone calls or initiate new ones. Browse
through all names and numbers in the built-in phone book directory.
A Setup Wizard guides you step-by-step through the setup process and makes
it easy to personalize and change your options.
Be there real time, anytime. You won’t miss a moment with your friends,
family, and colleagues with the D-Link Video Phone.
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GVC-3000 User Guide
1.1. Software Features
1) Video Features
a) Encoding and Decoding
i) H.264
ii) H.263 and H.263+
iii) MPEG-4
b) Audio and Video Lip Synchronization
c) IP Level TOS
d) Supports CIF and QCIF resolutions
e) Up to 30 frames per second
f) Picture-in-Picture or Full Screen View
g) LCD / TV (NTSC / PAL) out
2) Audio Features
a) Encoding and Decoding
i) G.711 μ-Law and A Law
ii) G.723.1 5.3 K bps
iii) G.729 AB
b) VAD and CNG
c) IP Level TOS
d) Adaptive Jitter Buffer
e) Automatic Gain/Attenuation control
f) G.167 Echo Cancellation for Hands free Telephony
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GVC-3000 User Guide
3) Call Features
a) Two Line Call Support
b) Call Hold & Consultation Call Hold
c) Unattended & Attended Call Transfer
d) Call Forward (Unconditional, On Busy & No Answer)
e) Call Waiting
f) Call History (Dialed, Received and Missed)
g) Mute Voice / Video
h) Phone Book (up to 300 entries)
i) Speed Dial
j) E.164 Dialing
k) Country Specific Tones
l) Static IP / DHCP / PPPoE support
4) Management
a) On Screen Display support for configuration
b) Software Upgrade using HTTP and FTP
5) Protocols:
a) SIP (RFC3261) and SDP (RFC2327)
b) SIP REFER Method (RFC3515 )
c) RTP and RTCP (RFC1889 and 3550)
d) RTP Payload Format for H.263 (RFC2190)
e) RTP Payload Format for H.263 -1998 (RFC2429)
f) RTP Payload Format for MPEG-4 (RFC3640)
g) RTP Payload Format for H.264 (RFC3984)
h) DTMF TX/RX support using Out of Band (RFC2833)
i) STUN (RFC3489) and IP Sharing Support for NAT
j) SNTP (RFC2030) for device time synchronization
k) DNS / SRV (RFC3263)
l) DHCP (RFC2131), PPPoE (RFC2516), FTP (RFC959), HTTP 1.1 clients
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GVC-3000 User Guide
1.2. Hardware Overview
Package Contents:
The following accessories are included with your phone. Carefully unpack your
system and check the supplied accessories with this list. In case of any
discrepancy, please contact your reseller.
1. D-Link Video Phone (GVC – 3000)
2. Quick Installation Guide & User Manual
3. Ethernet (CAT5 UTP / Straight through) Cable
4. Standard Composite RCA Audio/Video Cable
5. 5V DC, 4A Power Adapter
Note: Using a power supply with a different voltage rating damages the product and voids the
warranty.
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GVC-3000 User Guide
1.2.1.Keypad Overview
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Video Camera
LCD Display
Speaker Key
Arrows: Used to move the Position of
the on-screen cursor. Arrow keys are
used to traverse from one field to other
in the user interface screens and move
between characters while entering text.
OK: Used to make a selection in the
user interface screens
Keys to
increase
and
decrease
Volume
Cancel: Deletes the
characters to the left of the
cursor while entering text
View:
Opens a screen with
Phonebook, Speed dial and
Call History dialing options
Line1, Line 2
Message LED
Alpha-numeric Keypad:
Used while making a call
or when entering text to
configure the device.
Pressing ‘1’ multiple
times can be used to
enter special characters.
Space can be entered by
pressing ‘0’ twice.
Privacy: Used to
stop audio or video
transmission
Self / Remote: Toggles
between your local view
and remote party’s view.
Full-screen / Standard:
Toggles between full-screen
and standard view
Transfer:
Used to
transfer
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GVC-3000 User Guide
Alphanumeric keypad is used for entering alphabets, numeric information
and special characters based on the context. On the fields accepting special
characters, key ‘1’ can be pressed multiple times to enter special characters.
Key ‘0’ can be used to enter ‘space’ by pressing twice in the relevant fields.
Transfer button is used for transferring a call to a third party.
Cancel is used to reject an incoming call. It can also be used as a backspace
while entering information in a text box or to move the cursor to “Cancel” soft
key in the respective screen when text box is empty. It can also be used to
move back to the previous screen canceling the modifications done in the
screen.
Contact button brings up the “View” screen (A menu screen which would lead
to the phone book/speed dial/call history dialing/Voice Mail summary screen).
If you happened to be viewing one of the “Phone Book” or, ”Speed Dial” or, “Call
History” screens, the respective screen would be shown.
The directional arrows are used to navigate through the interface. While
entering alphanumeric information the left and right arrows is used for
traversing within the text entered.
OK button is used to make a selection or to act as “Apply / Ok / Call” soft
button in the user interface screens.
Speaker button is used to turn the speaker phone on and off. It can also be
used to receive an incoming call or to disconnect an active call.
Self/Remote Toggle button toggles the remote camera view and local camera
view.
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GVC-3000 User Guide
Full Screen/Standard View button toggles between the full screen and
standard display modes.
Privacy buttons enable and disable audio and video transmission, only during
the call.
Volume buttons are used to increase and decrease ringer and speaker volumes
1.2.2.LED Overview
Line-1 LED and Line-2 LED would depict the activity on the lines respectively.
Line LED in a blinking state indicates that the Video Phone is trying to
connect your call or Call is in an in-active state.
Line LED in a glowing state indicates that the call is in connected state on
that line.
Message Waiting LED would glow depicting that there are new voice mails
at your voice mail server.
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GVC-3000 User Guide
2. Make your Connections
2.1. Internal
Place GVC-3000 in a location where you can easily connect to a power outlet, and
to your router or gateway.
Plug the supplied AC power cable into an AC outlet and then connect the other
end to the GVC-3000.
Attach the supplied Ethernet cable to the port labeled LAN on the GVC-3000
and connect the other end to your Ethernet network device. GVC-3000 has an
additional Ethernet port for connecting any device (i.e.; PC) to the network,
working transparently as a switch.
Optional: If you want to use a television instead of the built in TFT video
display screen, connect the supplied yellow and white RCA cables to the yellow
and white RCA connectors on the GVC-3000 and to the matching audio/video
jacks on the television or VCR.
Note: You must toggle the TV/LCD switch on the side on the unit if you want to use
the television output.
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GVC-3000 User Guide
2.2. External
If you are sharing your broadband connection with a PC, use additional
Ethernet (CAT5 UTP) cable to connect your Video Phone’s port labeled PC to your
PC. Connect your Video Phone to a router or residential gateway depending on
your network. When you have completed the connections, your connected Video
Phone should look similar to this:
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GVC-3000 User Guide
3. Before you Begin
1) Network Connectivity
a) Using the GVC - 3000 requires a Broadband Internet connection.
b) If you are sharing the Internet connection with another device (such as a
PC), you will also need a broadband router or residential gateway.
2) Register with a SIP server
a) Obtain a SIP account to register with a SIP server, if you do not have one.
b) If you do not have a SIP account you can still use GVC - 3000 to make
calls, provided the contact you are trying to reach has an E.164 number or
you know the contacts’ complete URI ( SIPID @ Domain : Port).
3.1. On-Screen-Display
D-Link Video Phone is enriched with On-Screen-Display [OSD) on built in 5” Color
LCD through which, configuring the device, making and receiving calls can be
done in an extremely user friendly manner.
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GVC-3000 User Guide
4. Using Video Phone
When powered on and after completing the Setup Wizard, the screen above will
appear. The larger main Window displays the party you are calling when the call
is connected. The smaller Self-View Window displays the self-view. To toggle the
images that is in the main Window and Self-View Window press the
Self/Remote key on the keypad.
4.1. Privacy Status Icons
Audio If you select Audio Privacy by pressing the Audio Privacy key,
the other party will not hear you and the audio icon will
appear with a cross through it
If Audio Privacy is disabled by pressing the same key again,
the cross would not be present.
Video If you select Video Privacy by pressing the Video Privacy
button, the other party will not see you and the video icon will
appear with a cross through it.
If Video Privacy is disabled, the cross would not be present.
Privacy icons will appear only during a call. Video and Audio privacy keys on the keypad
do not have any effect when the device is not in the call.
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LARGER WINDOW
SMALLER WINDOW
Settings and
Status bar
Device details:
Your ‘SIP’ User ID' @
device IP
Privacy Icons
Missed Call Icon
GVC-3000 User Guide
Note: If video privacy is enabled in the “Video Properties” screen, your phone would
initiate a normal speech call. The video icon will appear with a cross through it. You can
change video privacy status by pressing the “Video Privacy” key.
4.2. Missed Call Icon
If you have a missed call, a missed call icon would appear on your main
screen to indicate about the missed call. Once you view the call history screen (See
Call History Call Section), the missed call icon would disappear.
4.3. Settings Button
On pressing the button on the Main Page, the “Login” screen would
come up.
The access code would have to be provided if you want to login for changing the
configuration of the device. Once you provide the correct access code, you would
get the configuration screen. You are now ready for configuring the device!!! While
configuring, if you get a call, your phone is capable of preserving your changes
until you have finished your call.
Caution!!! While pressing the “Settings” button if you are in a call, you would lose all the
previous changes that were not saved.
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GVC-3000 User Guide
4.4. View Button
On pressing the button, the view screen would come up, which would
give you a variety of options to make calls the easier way. You can make a call
through phone book or through speed dial list (a mechanism where you can store
most frequently used numbers so that you can dial more easily) or through call
history.
View screen can also be obtained by pressing the “View” key on the keypad.
4.4.1.Making Calls through Phone Book
Press the phone book icon. The phone book page would appear. Select the
contact that you wish to call. Press the “Call” button. Please refer section 5.1.1 for
adding a phone book entry.
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GVC-3000 User Guide
4.4.2.Making Calls through Speed Dial
Press the speed dial icon. The speed dial page would appear. You can scroll
to a specific contact that you wish to call and press the “Call” button or you can
press the index digit on the keypad to initiate a call for the corresponding “Speed
Dial”.
4.4.3.Making Calls through Call History
Press the call history icon. The call history page would appear.
Your videophone will store the last 20 dialed, received and missed numbers
respectively, with the date and time the call was made/received/missed. The total
number of consecutive missed calls related to a particular contact would also be
displayed in the parenthesis. Consecutive received or dialed entries from/to a
particular contact are shown as a single entry. A total of 60 entries can be seen
arranges in the order of time in the “All” list.
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GVC-3000 User Guide
The latest number dialed or received or missed is at the top of the list. You can
select the number that you wish to dial from the list and make a phone call easily
and quickly without having to re-enter the number. You can also view your entire
call history entries by looking into the “All” list in the call history. You can select a
contact from any one of the lists, i.e. “All” or, “Dialed” or, “Missed”, or, “Received”
and press “Call” button to place the call.
NOTE:
If you find the “Call” button disabled at any point of time in any of the screens, it
could be because:
a) You are already in two calls
b) The error tone is being played. (You have to put your phone in the on-hook
state)
c) There are no entries in the list.
4.4.4.Voice Mail Message Summary
Press the voice mail message summary icon. The voice mail message
summary page would appear.
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GVC-3000 User Guide
New Urgent Messages: The voice mails at the server which are unread and are of
high priority.
Old Urgent Messages: The voice mails at the server which are read and are of high
priority.
New Normal Messages: The voice mails at the server which are unread and are of
normal priority.
Old Normal Messages: The voice mails at the server which are read and are of
normal priority.
To retrieve voicemail messages, press the “Call” button, this will initiate an
outgoing call to the MWI server (to “Voice Mail Number”) configured in the SIP
Configuration. You can follow the voice commands once you are connected to
retrieve messages.
NOTE:
If you find the “Call” button disabled at any point of time in any of the screens, it
could be because:
d) You are already in two calls
e) The error tone is being played. (You have to put your phone in the on-hook
state)
f) You have not configured a “Voice Mail Number” in SIP Other Configuration
screen. Please refer section 8.3.3.
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GVC-3000 User Guide
5. Managing Contacts
5.1. Phone Book
Your videophone provides up to 300 entries for you to store most frequently used
numbers so you can dial them easily. The “Phone Book” screen can be found at
(Settings → Dial Configuration → Phone Book). This screen would list out the
contacts that you have in the phone book in alphabetical order.
5.1.1.Adding a Phone Book entry
1) To add a new contact, press the “Add” button. A new screen would come up
where the details of your new contact can be added.
2) Name: Enter the name of your contact in this field.
3) Details: The contact details can be of three different types, namely, an E.164
number or a VoIP number or, a VoIP endpoint number.
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GVC-3000 User Guide
a) E.164 Number: This is the telephone number of your contact.
i) Country Code: Enter the country code of your contact without “+”
preceding it.
ii) Area code: Enter the area code of your contact in this field.
iii) Phone No: This field should contain the phone number part of the E.164
number.
b) VOIP Number: If your contact is registered with the same SIP server as you
are registered with, then you can add your contact by providing only the SIP
ID of your contact.
For example, if you are registered with “xyz.com” and your contact’s user ID is
“contact1@xyz.com”, then in the “VoIP No” field, enter “contact1” to add your
contact.
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