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GLV-540
User Manual
117 pgs3.03 Mb0

D-Link GLV-540 User Manual

GLV-540 IP Phone
User Manual
Rev 1.0.3
1
Table of Contents
TABLE OF CONTENTS .............................................................................................................................. 2
TABLE OF FIGURES .................................................................................................................................. 4
1 OVERVIEW .......................................................................................................................................... 6
1.1 A
1.2 D
2 UNPACKING AND INSTALLATION ............................................................................................... 9
2.1 C
2.2 I
2.3 I
3 PRODUCT OVERVIEW .................................................................................................................... 11
4 GETTING STARTED ......................................................................................................................... 12
4.1 G
4.2 C
4.3 C
4.4 I
4.5 A
5 FEATURES .......................................................................................................................................... 31
5.1 P
5.2 C
CRONYMS EFINITIONS
ONNECTING YOUR NSTALLATION NFRASTRUCTURE REQUIREMENTS
ETTING FAMILIAR WITH THE ONFIGURING THROUGH WEB BROWSER ONFIGURING THROUGH
NITIATING AN OUTGOING CALL
........................................................................................................................................ 7
...................................................................................................................................... 8
GLV IP P
HONE
................................................................................................ 9
.................................................................................................................................... 9
................................................................................................ 10
LCD
AND
KEYPAD ........................................................................ 12
...................................................................................... 13
LCD ........................................................................................................ 20
...................................................................................................... 25
4.4.1 Off hook dialing ..................................................................................................................... 25
4.4.2 On Hook dialing .................................................................................................................... 25
4.4.3 Dial using Phone book........................................................................................................... 26
4.4.4 Dial using Speed Dial ............................................................................................................ 26
4.4.5 Redial ..................................................................................................................................... 27
4.4.6 IP Address dialing ................................................................................................................. 27
4.4.7 E.164 Calls ............................................................................................................................ 28
4.4.8 Call using a specific SIP Account .......................................................................................... 28
NSWERING AN INCOMING CALL
.................................................................................................... 29
4.5.1 Single Incoming Call ............................................................................................................. 29
4.5.2 Multiple Incoming Calls ........................................................................................................ 29
HONE FEATURES
.......................................................................................................................... 31
5.1.1 Multi User .............................................................................................................................. 31
5.1.2 User Mode ............................................................................................................................. 32
5.1.3 User Status ............................................................................................................................. 32
5.1.4 Default User .......................................................................................................................... 32
5.1.5 User Privilege ........................................................................................................................ 33
5.1.6 Multi Line .............................................................................................................................. 33
5.1.7 Auto Configuration ................................................................................................................ 33
5.1.8 Configuration Backup and Restore........................................................................................ 33
5.1.9 Factory Reset ......................................................................................................................... 35
5.1.10 Software Upgrade .................................................................................................................. 35
5.1.11 Help ....................................................................................................................................... 36
5.1.12 Access Control ....................................................................................................................... 36
5.1.13 User Lock ............................................................................................................................... 36
5.1.14 Key Mode ............................................................................................................................... 37
5.1.15 Country Code ......................................................................................................................... 37
5.1.16 Downloadable Tones ............................................................................................................. 37
5.1.17 IP Modes ................................................................................................................................ 38
5.1.18 NTP ........................................................................................................................................ 39
5.1.19 SIP Server Discovery ............................................................................................................. 39
5.1.20 NAT Traversal ....................................................................................................................... 39
5.1.21 Remote Monitoring using SIP Trace ..................................................................................... 40
5.1.22 Remote Monitoring using syslog............................................................................................ 40
5.1.23 Remote Monitoring using E-mail ........................................................................................... 41
5.1.24 Feature Key Sequence ........................................................................................................... 42
ALL FEATURES
.............................................................................................................................. 43
5.2.1 Do Not Disturb (DnD) ........................................................................................................... 43
2
5.2.2 Call Forward ......................................................................................................................... 43
5.2.3 Selective Call Accept, Reject, Forward ................................................................................. 43
5.2.4 Auto Answer ........................................................................................................................... 43
5.2.5 Call Waiting ........................................................................................................................... 44
5.2.6 Anonymous Call/ Caller ID Block ......................................................................................... 44
5.2.7 Anonymous Call Rejection ..................................................................................................... 44
5.2.8 Peer-to-Peer calls .................................................................................................................. 44
5.2.9 Hotline ................................................................................................................................... 45
5.2.10 Warmline ............................................................................................................................... 45
5.2.11 Voicemail Message Waiting Indication ................................................................................. 45
5.2.12 Dial plan ................................................................................................................................ 46
5.2.13 Call Hold ............................................................................................................................... 46
5.2.14 Call Transfer ......................................................................................................................... 46
5.2.15 3-Way Conference ................................................................................................................. 48
5.2.16 Camp-on ................................................................................................................................ 48
5.2.17 Call Park & Retrieve ............................................................................................................. 49
5.2.18 Call Pickup ............................................................................................................................ 49
5.2.19 Call Return ............................................................................................................................ 50
5.2.20 DTMF Mode .......................................................................................................................... 50
6 CONFIGURATION GUIDE .............................................................................................................. 51
6.1 C
6.2 C
ONFIGURATION THROUGH ONFIGURATION THROUGH WEB BROWSER
LCD .................................................................................................... 51
.................................................................................. 53
7 APPENDIX .......................................................................................................................................... 97
7.1 A
7.2 A
7.3 A
PPENDIX A: FREQUENTLY ASKED QUESTIONS PPENDIX B: TROUBLESHOOTING PPENDIX C: ENTERING ALPHANUMERIC AND SPECIAL CHARACTERS
................................................................................................ 105
(FAQ)................................................................. 97
....................................... 107
7.3.1 Key Mode ............................................................................................................................. 107
7.3.2 Entering Digits .................................................................................................................... 107
7.3.3 Entering Small Letters & Capital Letters ............................................................................ 107
7.3.4 Entering Special Characters ................................................................................................ 107
7.4 A
7.5 A
7.6 A
7.7 A
7.8 V
PPENDIX D: CALL FEATURE PRECEDENCE PPENDIX E: PRODUCT SPECIFICATIONS PPENDIX F: USE CASES PPENDIX G: GLOSSARY OF VOIP TERMS ARIANTS FOR
GLV-540 .............................................................................................................. 116
............................................................................................................. 111
.................................................................................... 109
................................................................................ 108
.................................................................................. 112
7.9 WARRANTY POLICY ................................................................................................................ 117
3
Table of Figures
F
IGURE 1:
F
IGURE 2:
F
IGURE 3: SECURITY ALERT WINDOW
F
IGURE 4: LOGIN THROUGH WEB BROWSER
F
IGURE 5:
F
IGURE 6: NETWORK CONFIGURATION
F
IGURE 7:
F
IGURE 8: USER CONFIGURATION
F
IGURE 9: USER CONFIGURATION (NEW USER
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
F
IGURE
GLV-540 ......................................................................................................................................... 6
GLV-540 LCD
AND KEYPAD INTERFACE
.......................................................................................................... 13
GLV-540 H
OME PAGE
................................................................................................................. 14
.......................................................................................................... 15
SIP C
ONFIGURATION
..................................................................................................................... 16
.................................................................................................................. 17
10: A
PPLY CHANGES
11: M
ENU LOGIN SCREEN
12: I
NFORMATION SCREEN
13: IP S
ETTINGS
14: IP M 15: IP A 16: N 17: D 18: VOIP S 19: VOIP S 20: VOIP S 21: VOIP S 22: VOIP S 23: VOIP S 24: VOIP S 25: VOIP S 26: E 27: I 28: O 29: ON H 30: D 31: S 32: R 33: A 34: A 35: I 36: M 37: C 38: B 39: A 40: F 41: F
ODE
DDRESS
ET MASK
EFAULT GATEWAY IP ADDRESS
ETTINGS
ETTINGS
ETTINGS
ETTINGS
ETTINGS
ETTINGS
ETTINGS
ETTINGS (OUTBOUND
XIT SCREEN
DLE SCREEN
FF HOOK DIALING
OOK DIALING
IAL USING PHONE BOOK
PEED DIAL
EDIAL
........................................................................................................................................ 27
NSWERING AN INCOMING CALL (SINGLE
NSWERING AN INCOMING CALL (MULTIPLE
NDIVIDUAL USER PROFILES AND
ULTIPLE USER PROFILES SHARING A
ALL TRANSFER
LIND CALL TRANSFER
TTENDED CALL TRANSFER
LOW CHART FOR CONFIGURATION THROUGH
LOW CHART FOR CONFIGURATION THROUGH
......................................................................................................................... 19
.................................................................................................................. 20
................................................................................................................ 20
................................................................................................................................ 20
...................................................................................................................................... 21
................................................................................................................................. 21
................................................................................................................................... 21
........................................................................................................................... 22
(SIP U
SER NAME
(SIP P
HONE NUMBER
(SIP A
UTH NAME
(SIP A
UTH PASSWORD
(SIP S
ERVER ADDRESS
(SIP S
ERVER PORT
............................................................................................................................... 24
............................................................................................................................... 24
..................................................................................................................... 25
....................................................................................................................... 25
........................................................................................................... 26
................................................................................................................................. 26
.......................................................................................................................... 46
............................................................................................................... 47
........................................................................................................ 47
.................................................................................... 12
.................................................................................................. 14
) ............................................................................................. 18
................................................................................................ 21
) .............................................................................................. 22
) ....................................................................................... 22
) ............................................................................................. 22
) ..................................................................................... 23
) ..................................................................................... 23
) ........................................................................................... 23
SIP P
ROXY
) ................................................................................... 24
) .................................................................................. 29
) .............................................................................. 30
SIP A
CCOUNTS
SIP A
........................................................................ 31
CCOUNT
.................................................................. 31
LCD (A LCD (U
DMIN PRIVILEGE
SER PRIVILEGE
) ................................... 51
) ...................................... 52
4
Table of Tables
T
ABLE 1 : DEFINITION OF
T
ABLE 2: KEY FEATURES AT A GLANCE
T
ABLE 3: KEY DESCRIPTION AND
T
ABLE 4: FEATURE ACCESS CODES
T
ABLE 5: DEVICE CONFIGURATION
T
ABLE 6: AUDIO CONFIGURATION
T
ABLE 7: NETWORK CONFIGURATION
T
ABLE 8:
T
ABLE 9: SIP CONFIGURATION: ADVANCED SETTINGS
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
T
ABLE
SIP C
ONFIGURATION
10: U
SER CONFIGURATION: - USERS
11: U
SER CONFIGURATION: - FEATURES
12: U
SER CONFIGURATION: - ADVANCED FEATURES
13: P
HONE BOOK: - OTHER FEATURES
14: S
PEED DIAL
15: D
IAL PLAN
16: D
EVICE MANAGEMENT: SOFTWARE
17: D
EVICE MANAGEMENT: CONFIGURATION
18: D
EVICE MANAGEMENT: DEBUG SETUP
19: D
EVICE MANAGEMENT: ACCESS CONTROL
20: D
EVICE MANAGEMENT: USER LOCK
21: D
EVICE MONITOR: UPGRADE HISTORY
22: D
EVICE MONITOR: CONFIG HISTORY
23: D
EVICE MONITOR: CALL HISTORY
24: D
EVICE MONITOR: ALARMS
25: D
EVICE MONITOR: DEBUG MESSAGES
26: D
EVICE MONITOR:
27: D
EVICE MANAGEMENT: APPLY CHANGES
28: R
ESTART SYSTEM
29: F
ACTORY RESET
30: H
ELP
............................................................................................................................................ 96
31: L
OGOUT
32: S
YSTEM STATUS CODES
33: C
ALL STATUS CODES
34: H
ARDWARE SPECIFICATION
35: T
ECHNICAL SPECIFICATIONS
36: V
ARIANTS OF
37: V
ARIANTS FOR DC ADAPTER FOR
GLV-540
CONNECTORS
......................................................................................................... 11
LED
COLORS
............................................................................................. 13
................................................................................................................ 42
................................................................................................................ 53
................................................................................................................. 57
............................................................................................................ 59
...................................................................................................................... 64
................................................................................................... 69
............................................................................................. 70
................................................................................................ 76
.................................................................................................................................. 78
.................................................................................................................................... 80
............................................................................................. 82
............................................................................................ 90
............................................................................................ 91
............................................................................................... 92
........................................................................................................ 93
SIP T
RACE
..................................................................................................... 95
........................................................................................................................ 95
.......................................................................................................................... 96
....................................................................................................................................... 96
.............................................................................................................. 105
: ................................................................................................................. 106
........................................................................................................ 109
...................................................................................................... 109
GLV-540
UNITS
.................................................................................................... 116
GLV-540 ............................................................................... 116
......................................................................................... 9
.................................................................................. 68
.......................................................................... 73
.................................................................................... 84
........................................................................................ 88
.................................................................................. 90
........................................................................................ 91
......................................................................................... 94
.................................................................................... 95
5
1 Overview
The GLV-540 is a cost effective, easy to use and easy to configure VoIP phone. The GLV uses state-of-the-art proven technology to provide quality voice communication and supports popular voice codec’s. GLV is based on SIP industry standard and inter-operates with most IP telephony systems, thus enabling you to leverage the benefits of VoIP technology. GLV is designed for home users with broadband internet access and office users in a LAN environment behind NAT/Firewall. It provides all essential functions and features for office and home users through a user friendly and intuitive LCD interface.
GLV-540 IP phone is simple to use and will work in any existing SIP infrastructure with little a configuration. It gives the complete flexibility to configure the Phone parameters through LCD and web browser.
This User Manual describes the features and functionalities of GLV-540 IP Phone. This manual will help you to learn how to operate and manage your GLV-540 IP Phone and make best use of its many features.
6
Figure 1: GLV-540
GLV Features
Multi user and Multi Line Support Large Graphical LCD Display with soft keys Support for speaker phone and Head phone Power Over Ethernet Dual Ethernet port with auto-switching Wide band codec for high quality Call Hold with Music on Hold. Call transfer –Attended & Blind Conference Call Waiting Indication Call Forwarding-Unconditional, No Answer, Busy, Selective call Acceptance, rejection and forward Call Park & Retrieve Call Pickup Camp-on DND, Auto Answer Hot Line / Warm Line Message Waiting Indication E.164 Phone Book and Speed dial with 100 entries each Call Logs with Received Call, Missed Call and Dialed Call Phone Lock with password protection Downloadable Call Progress Tone Caller ID and Call duration display Fail safe remote software upgrade NAT Traversal with STUN and IP Sharing
1.1 Acronyms
AJB Adaptive Jitter Buffer CNG Comfort Noise Generation DTMF Dual Tone Multi Frequency DHCP Dynamic Host Configuration Protocol DND Do Not Disturb DNS Domain Name Service HTTP Hyper Text Transport Protocol IP Internet Protocol ITSP IP Telephony Service Provider LCD Liquid Crystal Display LED Light Emitting Diode NAT Network Address Translator NTP Network Time Protocol PoE Power over Ethernet PoE-SW Power over Ethernet-Switch PoE-PC Power over Ethernet-PC PPP Point-to-Point Protocol PPPOE Point-to-Point Protocol over Ethernet QIG Quick Installation Guide RTP Real Time Protocol RTCP Real Time Control Protocol SDP Session Description Protocol SIP Session Initiation Protocol TFTP Trivial File Transfer Protocol VAD Voice Activate Detection VLAN Virtual Local Area Network VOIP Voice over Internet Protocol, same as Internet Telephony
7
1.2 Definitions
Speaker Mode: You can dial a phone number in hands free mode and have conversation with the other party.
Handset Mode: You can lift the handset any time to listen. If the speaker is on while lifting, it is turned Off automatically.
Headset Mode: You can press the headset button any time to listen. If the speaker is on while lifting, it is turned Off automatically.
Locked State: In this state you can only receive calls.
8
2 Unpacking and Installation
Open the shipping carton and carefully remove all items. In addition to this User’s Guide, make sure you have received all of the following items:
• GLV-540 IP phone
• One Ethernet cable (RJ-45)
• Handset
• Handset cord
• Power adapter (DC 5V-3A) ***
• Quick Install Guide
• Foot stand
• User Manual and QIG CD
If any item appears to be missing or damaged, please contact your local reseller.
*** Refer to Variants of GLV-540 unit and adapters.
2.1 Connecting your GLV IP Phone
Table 1 : Definition of GLV-540 connectors
PoE-SW 10/100 Mbps RJ-45 port for uplink to Ethernet.
PoE-PC 10/100 Mbps RJ-45 port for connecting to PC. (switch
functionality)
Power Jack 5V-3A DC power port.
Headset Speaker
Headset Mike 3.5 mm stereo phone jack for mike.
Headset
Speaker & Mike
Handset Handset RJ-12 jack
Reset To reset the board
3.5 mm stereo phone jack for speaker.
Headset RJ-12 jack
2.2 Installation
1. Connect the Foot Stand to the back side of the GLV-540.
2. Connect the handset to GLV-540 with handset cord.
3. Plug one end of Ethernet cable into the PoE-SW port (RJ-45) on the rear panel of GLV-540 and the other end into a working LAN/WAN networking connection through an Ethernet switch or hub. Led glowing Red in color indicates that Phone is booting and after the phone comes up it indicates the status of PoE­SW port; when this Led is Red, Ethernet is not connected and glowing Green indicates, Ethernet is connected.
4. Optionally connect the Ethernet port labeled PoE-PC to the Ethernet port of your PC/laptop for accessing the LAN network in switched mode.
5. Plug the power adaptor provided into an AC outlet and insert the power cord into the connector marked “DC 5V-3A” on the rear panel of the GLV-540.
6. On power up the LED’s will flicker for sometime and LCD will display ‘Initializing’ message till the phone is ready for use. Lift the handset and listen for the tone, a tone on handset speaker indicates the GLV-540 has been
9
installed and powered ON properly. If you are not able to hear any tone, check that the power adaptor is plugged into a live electrical outlet and that the power cord is inserted securely into the connector.
7. Now GLV-540 is ready for basic configuration as described in the section
Getting Started.
Note: To use the wallmount feature of the phone case, reverse the Wallmount lock so as to hold the Handset when the phone is hanged at the wall.
2.3 Infrastructure Requirements
This section describes the infrastructure requirements for proper functioning of D-Link IP phone (GLV-540).
1. The D-Link GLV phone can work in 10/100 Mbps LAN network. Connecting the GLV Ethernet port to a switch is recommended, this will help to provide good quality voice communication.
2. GLV-540 phone needs a set of IP parameters for proper functioning like IP address, Net mask, gateway address, and DNS server addresses. These parameters can be configured statically through LCD or Web browser or even dynamically through DHCP.
3. GLV-540 phones need a valid SIP Account to make or receive VoIP calls. IP phone will register the assigned phone number with the SIP server on power up. However, D-Link GLV-540 phone can initiate calls by directly dialing destination sip URI address even without registering to SIP server.
4. If your LAN network has any firewall or NAT, then either network should support SIP-ALG or you have to enable STUN / IP-SHARING at the GLV-540 to make and receive calls from outside your network.
5. A TFTP / HTTP server is required to support remote software upgrade. Please refer to software upgrade section for the upgrade procedure.
6. A PC which supports any of the following browsers for configuring the system through web.
o On Windows:
I.E version 6.0 or more Mozilla Firefox version 1.0 or more Mozilla version 1.7.13 or more Netscape version 8.0.3.3 or more
o On Linux:
Mozilla version 0.0.9 Galeon version 1.2.7
10
3 Product Overview
GLV is an easy to use IP Phone with advanced features and is ideal for use at home and office. GLV supports multiple user profiles allowing the IP phone to be personalized for individual users. For example: In a home environment IP Phone can be shared by members of a family, where each family member can personalize the phone features through a separate user profile.
The GLV multiple SIP account feature facilitates receiving calls destined for home and office in a single IP Phone. One can use more than one ITSP accounts (maximum 5) to receive and initiate calls; this allows the flexibility to use a particular ITSP account for call to a specific numbers or location. For example: Consider call charges of ITSP A are lower for calls to the Middle-East in comparison to call charges of ITSP B, whereas ITSP B has lower call charge for calls to Asia. GLV provides the flexibility to choose an ITSP account for each call to leverage benefits for lower call charges offered by a particular ITSP account.
GLV supports advanced features such as 3-Way-Conferencing that facilitate seamless conference hosting at GLV with two more parties participating in the conference. A high quality speaker phone allows loud and clear communication that is essential for any conference user.
GLV provides group listen feature that allows listening to an ongoing conversation, this can be useful in a call centre environment where a supervisor can monitor an executive in call with a customer. Here the executive can take either Headset or Handset, while the supervisor can listen to the conversation on the speaker phone.
Table 2: Key Features at a glance
Open
Standards
Compatible
Network
Interfaces
Excellent
Audio Quality
Feature Rich Caller ID, call waiting, call hold, call transfer, call forward, do not
Advanced
Features
SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, IEEE 802.1 Q VLAN, DNS (A record, SRV, NAPTR), E.164, DHCP, PPPoE, TFTP, SMTP, and NTP.
Dual (2) 10/100 auto-sensing Ethernet ports (switched), with PoE support
Digital Signal Processing (DSP), Silence suppression, VAD, CNG, AEC, AGC, wide band codec.
disturb, selective call accept/reject/forward, camp-on, hot line, call park, call retrieve, call pickup, message waiting indication, call statistics, group listen (headset/handset), mute.
Multi line support, Multiple users, Multiple SIP accounts, 3-way Call Conference
11
03 Jan 07
GLV 07:52:38
Time
Phone Number
Date
Display Name
4 Getting Started
4.1 Getting Familiar with the LCD and KEYPAD
IPPhone 101
NewCall PBook Redial
Soft Key
Configurable Welcome Message
Soft Key
Navigation Keys
12
Figure 2: GLV-540 LCD and Keypad Interface
Table 3: Key Description and LED colors
Key name Functionality LED
MENU To enter into configuration state. Blue USER To change user status Blue MSG Indication of waiting voice mail and to access Voice
Mail.
CONF To initiate 3 way Conference Blue HELP To enter the Help Menu Blue L1 To select Line 1. Blue L2 To select Line 2. Blue L3 To select Line 3. Blue P1 The function key Blue P2 The Programmable key (currently set to Speed Dial) Blue Navigation Keys Left, Right, Top & Bottom arrow used for navigation of
list and volume control
SELECT To select an entry from any list None DND To enable / disable Do Not Disturb feature Red MUTE To Mute / Un Mute the phone in a call Red HOLD To keep the remote party on Hold Red HDSET To turn ON / OFF the Headset. Blue SPKR To turn ON or OFF the speakerphone. Blue Numeric Keypad Standard telephone key pad. None
Blue
None
4.2 Configuring through Web Browser
The GLV can be configured through the Web Interface using a web browser such as Microsoft IE (see section 2.3 for the supported web browsers). When GLV is powered up for the first time, the Phone-IP-address is set to 10.0.0.1. Open a web browser and access the URL http://Phone-IP-address to access the embedded web server on the IP phone. The browser will ask for confirmation weather to accept the security certificate.
Figure 3: Security Alert window
13
Click “Yes” button, the browser will ask for the authentication parameters. The administrator login has the user name as “admin” and password as “123”. The home page of GLV-540 will now be displayed as shown in Figure 5: GLV-540 Home page.
Figure 4: Login through Web Browser
Note: To access the IP Phone GUI through a web browser, the PC and the IP Phone need to be in the same network/subnet.
Upon logging in the IP Phone Home Page is displayed:
14
Figure 5: GLV-540 Home page
To change the Phone IP address, Click on the “Network ConfigurationIP
& NTP” link to get the IP Settings page.
Set the IP mode to Static/ DHCP/ PPPoE and accordingly modify the related IP parameters. Now click on the “Save” button to save the configuration.
Figure 6: Network Configuration
15
To add a SIP Account, Click on the “SIP ConfigurationSIP Accounts” link.
Add a new SIP account and configure the SIP account parameters: ­account id, primary / secondary server IP & port, phone number, display name, authentication user name and authentication password. Save the changes by clicking on the “Save” button.
Figure 7: SIP Configuration
16
To add a User profile, Click on the “User ConfigurationUsers” link. Add a
new user and configure the user profile parameters: - User ID, SIP accounts, display name, user profile access password, user access to SIP account configuration, user status.
Figure 8: User Configuration
17
Figure 9: User Configuration (New User)
Click on “Save” button.
18
Click on the “Apply Changes” link and “Yes” option so that modified
configuration is saved permanently and becomes effective.
Figure 10: Apply Changes
The system will now restart and come up with the new configurations. Access the IP phone web interface by specifying the newly configured IP address in the web browser’s URL. When the IP Phone is ready for use, the LCD screen shows Figure 27: Idle Screen and plays dial tone on going OFF HOOK.
The following parameters should be configured for proper functioning of the IP phone. Other parameters can use default values. Refer to the Section 6: Configuration Guide for the complete list of configurable parameters.
o IP Address configuration o Phone number (it should be unique number within SIP proxy domain) o User name and password (used for authentication with SIP server) o SIP proxy address
Save these parameters after modification from the LCD or the Web browser. These parameters will be saved to non-volatile memory and the IP phone will restart. Now the IP phone will try to register with the SIP proxy server. On going Off hook, a dial tone will be played on any of the three Handset/ Headset/ Speaker interfaces if the phone has registered successfully otherwise, an error tone will be played.
19
4.3 Configuring through LCD
The GLV can be configured through the LCD and Keypad Interface. For Navigation across different menus use Left Navigation Key and Right Navigation keys, within the menu to select different menu elements, use up & down Navigation keys. To begin configuration through LCD, Press the “MENU” button on the keypad. The LCD screen will then display the following menu. Use the navigation up / down arrow buttons, select Admin and press the “SELECT” soft key.
03 Jul 07 GLV 12:16:57
1. Admin
2. user 1
Select Exit
Figure 11: Menu Login Screen
Step1: System will ask for password. Enter the admin password (default: 123) using the phone keypad. Press the Enter key, if correct password is entered, then the administrator configuration menu is displayed.
< Information >
1. Device Name
2. MAC address
3. IP address
Select Exit
Figure 12: Information Screen
Note: Same login password is used configuring phone through LCD & Web.
Step2: Use the right navigation arrow to go to “IP Settings” screen as shown below.
< IP Settings >
1. IP Mode
20
2. IP Parameters
3. DNS Server
Select Exit
Figure 13: IP Settings
Now use the navigation arrow up / down to highlight the IP Mode selection. Press the soft key labeled “Select” to confirm the selection.
IP M ode
1. S tatic
2 . DH C P
3 . PP P o E
Se lec t Return
Figure 14: IP Mode
After selecting the IP mode, press the “Return” soft key to return to “IP Settings screen”. Now select the “IP Parameters” option from “IP Settings” screen to configure the IP address, Netmask and default gateway.
Use the phone key pad to enter the IP address to be assigned to the IP Phone and press the soft key labeled “Save”.
IP Address
Enter the IP Address
10.0.0.1
Save Clear Next
Figure 15: IP Address
Use the phone key pad to enter the Net Mask and press the soft key labeled “Save”.
Net Mask
Enter the Net Mask
255.0.0.0
Save Clear Next
Figure 16: Net Mask
Use the phone key pad to enter the Default Gateway IP address and press the soft key labeled “Save”.
Default IP Gateway
Enter the IP Gateway
10.0.0.6
21
Save Clear Return
Figure 17: Default Gateway IP Address
Note
:
To clear any data use the “Clear” soft key. Use the “Next” soft key to go to next parameter without saving the change for the displayed parameter.
Step3:
Again press the right navigation button to move to “VoIP Settings” screen and Press the soft key labeled Select to go to “User Configuration” page.
< VOIP Settings >
1. SIP User Configuration
2. SIP Server Configuration
3. Voice Mail Settings
Select Exit
Figure 18: VoIP Settings
User Configuration
SIP User Name is
101
Save Clear Next
Figure 19: VoIP Settings (SIP User Name)
Enter SIP user name using phone keypad, press “Save” soft key.
User Configuration
SIP Phone Number is
101
Save Clear Next
Figure 20: VoIP Settings (SIP Phone Number)
Enter SIP Phone Number using phone keypad, press “Save” soft key.
22
User Configuration
SIP Auth Name is
101
Save Clear Next
Figure 21: VoIP Settings (SIP Auth Name)
Enter SIP Auth Name using phone keypad, press “Save” soft key.
User Configuration
SIP Auth Password is
101
Save Clear Return
Figure 22: VoIP Settings (SIP Auth Password)
Enter SIP Auth Password using phone keypad, press “Save” soft key. Press “Return” soft key to go to “VoIP settings” page without saving changes done to Sip Auth password.
Note: To clear any data use the “Clear” soft key. Use the “Next” soft key to go to next parameter without saving the change for the displayed parameter.
LCD will return back to “VoIP Settings” menu. Scroll down to “Sip Server Configuration” using the UP/DOWN navigation keys, Press “Select” soft key.
Server Configuration
SIP Server address is
Save Clear Next
10.0.0.5
Figure 23: VoIP Settings (SIP Server Address)
Enter SIP Server address using phone keypad, press “Save” soft key.
Server Configuration
SIP Server Port is
5060
Save Clear Next
Figure 24: VoIP Settings (SIP Server Port)
Enter SIP Server Port using phone keypad, press “Save” soft key.
Server Configuration
Enable Outbound Proxy?
Yes No
23
Figure 25: VoIP Settings (Outbound SIP Proxy)
Select “Yes” soft key if outbound proxy is present, and configure the Outbound Server address and Outbound Server Port on the next screen which appears on the LCD. Press “Return” soft Key to return to “VoIP Settings” Page; else Press “No” soft key to return to “VoIP Settings” page.
Step4:
Press the “Exit” soft key to move to the exit screen.
Exit Configuration
Do you want to save your
changes to Configuration ?
Yes No Cancel
Figure 26: Exit Screen
Step5:
Press the “Yes” soft key to permanently save the phone configuration. Phone will restart and come up with the new configuration.
When the IP phone is ready for use the following screen will be displayed.
03 Jul 07 GLV 12:16:57
IP Phone user1
Welcome
NewCall PBook Redial
Figure 27: Idle Screen
Note:
o
A beep sound will be played through the speaker, once the phone successfully registers with the configured SIP Server.
o
The IP phone configuration cannot be simultaneously accessed through the Web and LCD. Please logout from the Web browser before accessing the configuration menu through the LCD.
o
If the IP Mode was set to DHCP / PPPoE, then to view the IP address assigned to the phone, log in to Menu configuration and select the IP Address option in the Information screen (
Figure 12: Information Screen
). This will display the new IP address of the system. This IP address can be used to access the IP Phone configuration through the web browser.
24
4.4 Initiating an Outgoing Call
4.4.1
4.4.2
Off hook dialing
To use off hook dialing, Lift the Handset or Press the Speaker key or Press Headset key or Press any Line key. The LCD will display the following menu:-
03 Jul 07 GLV 12:16:57
IP Phone user1
Enter the Number
SpeedDial PBook Redial
Figure 28: Off Hook Dialing
o
Now enter the destination phone number using the keypad.
o
The IP Phone will initiate a call to the destination after inter digit timeout or dialing of the dial termination character.(Default : #)
On Hook dialing
To use on hook dialing, enter the destination phone number when the IP phone is idle (No Line is in use). The LCD will display the following menu:-
03 Jul 07 GLV 12:16:57
IP Phone user1
Enter the Number
520
Call Clear Cancel
Figure 29: On Hook dialing
o
Now Press the soft key labeled “Call” to initiate the outgoing call.
o
To edit the entered phone number, use the soft key labeled “Clear”.
o
To cancel the call, use the soft key labeled “Cancel”.
Note:
 On hook dialing allows you to leisurely enter the phone number
without having to enter the digits before the inter digit timeout occurs. This is particularly useful for dialing numbers that need looking up from a directory.
 Dialing the dial termination character (default: #) can also be used
to initiate the outgoing call.
 If no soft key is pressed for 3 minutes of dialing a number then the
phone will clear the dialed number and return to idle screen.
25
4.4.3
4.4.4
Dial using Phone book
To make calls using the Phone Book, press the soft key labeled “PBook”. The LCD will display the following menu:-
< Phone Book 1/10 >
1. Bob
2. Alice
3. John
Call Details Cancel
Figure 30: Dial using Phone Book
o
To select a Phone book entry; use the up/ down navigation buttons.
o
Now Press the soft key labeled “Call” to confirm the selection and initiate the call
o
Phone book entries can also be selected by pressing the number displayed on the left of the phone book entry. For example press digits 10 to select the 10th phone book entry
.
.
Dial using Speed Dial
Speed Dialing through Keypad:
o
To use Speed Dial, simply dial number of the speed dial entry. For example dial 4 to initiate a call to the destination phone number configured in the 4th Speed dial entry.
Speed Dialing through LCD & Keypad:
o
To use Speed dial by viewing the contents of the speed dial list:
o
Lift the Handset or Press the Speaker key or Press Headset key or Press any Line key. The LCD will then display the off hook dial menu as shown in
o
Now press the soft key labeled “SpeedDial”, The LCD will display the following menu:-
Figure 28: Off Hook Dialing
.
< Speed Dial 3/100 >
o
To select a Speed Dial entry; use the up/ down navigation buttons.
o
Now Press the soft key labeled “Call” to confirm the selection and initiate the call.
Note:
In the title of LCD menu “<” and “>” indicate presence of other menu options for navigation through arrow keys. For example: In Speed dial menu press left arrow key to navigate to Phone book menu or right arrow key to navigate to Missed calls menu.
26
1. Jack
2. Tom
3. John
Call Details Cancel
Figure 31: Speed Dial
4.4.5
4.4.6
Redial
To redial a number, press the soft key labeled “Redial”. The LCD will display the following menu:-
< Dialed Calls 2/100 >
1. Carol
2. Alice
3. John
Call Details Cancel
Figure 32: Redial
o
To select a Dialed call entry; use the up/ down navigation buttons.
o
Now Press the soft key labeled “Call” to confirm the selection and initiate the call.
Note:
Call will be automatically initiated to the last dialed entry if no key is pressed for sometime after opening dialed call entry.
IP Address dialing
IP Address dial features can be used to communicate between the GLV and other SIP aware devices such as VoIP Phone or VoIP Gateway.
This communication requires the specified target IP address to be accessible from the GLV. For example:
o
GLV IP phone and the target SIP device are having Public/Global IP address.
o
GLV IP phone and the target SIP device are connected to the same LAN.
To initiate a call using IP Address dialing enter the IP address of the target device. For example: Enter 192.168.10.192:5064 to call device with IP address “192.168.10.192” and port “5064”
Note:
To dial the IP address using special characters change the key mode to Alphanumeric, refer section 5.1.14 Key Mode.
To dial the ‘.’ character, repeatedly press the numeric key ‘1’ or ‘0’ till the ‘.’ character is displayed on the LCD. Similarly to dial the ‘:’ character press the numeric key ‘1’ or ‘0’. Please refer to section 7.3 for more details.
GLV supports the following IP Address dialing formats:
o
“IP address” example: 192.168.10.192
o
“IP address : Port” example: 192.168.10.192:5063
o
“user@IP address” example: 1234@192.168.10.192
o
“user@IP address : Port” example: 1234@192.168.10.192:5063
GLV supports dialing by domain name, following are the supported formats:
o
“Domain Name” example: example.com
o
“user@Domain Name” example: 1234@example.com
27
4.4.7
4.4.8
E.164 Calls
E.164 or ENUM (Electronic Number Mapping) facilitates calling VoIP users from IP and PSTN networks. To make a call to an E.164 number enter the PSTN number in the following format:(Maximum 30 digits)
+(Country Code) (Area Code) (Telephone Subscriber number)
For example: +918026788345
It is also possible to configure the Area code in GUI. User can configure “9180” as area code and dial +26788345. The phone will prefix the area code and dial out. There is an enable/disable option in GUI. If disabled, phone will dial +26788345 directly. Note: To dial the ‘+’ character, repeatedly press the numeric key ‘1’ or ‘0’ till the ‘+’ character is displayed on the LCD, also keypad should be in Alphanumeric mode.
Note:
To dial the IP address using special characters change the key mode to Alphanumeric, refer section 5.1.14 Key Mode.
Call using a specific SIP Account
GLV supports selecting a specific user profile while initiating an outgoing call. The SIP account associated with the selected user profile will be used to make the call.
To initiate an outgoing call through a specific SIP account, select a user profile associated with that SIP account: - (Any available Line can be used by all the configured user profiles)
o
Select any available line by pressing the Line Key (L1/ L2 / L3)
o
Press the “USER” key on the keypad
o
Select a user profile from the list of Users displayed on the LCD.
o
Dial the destination phone number
Note:
Please read sections 5.1.1, 5.1.3, 5.1.4 and 5.1.2 of this user manual for more information on multiple user and SIP account features.
28
4.5 Answering an Incoming Call
4.5.1
Single Incoming Call
When an Incoming call arrives, the Line LED will blink and GLV will play a ring tone. The LCD will display the following menu:-
03 Jul 07 GLV 12:16:57
From “Bob” 2674123
To IP Phone user1
Answer Forward Reject
Figure 33: Answering an incoming call (single)
The incoming call can be answered by any of the following ways:
o
Lift the Handset
o
Press the speaker button
o
Press the headset button in case headset connected.
o
Press the Line key for which the LED is blinking.
o
Press the soft key labeled “Answer”
To reject the incoming call, press the soft key labeled “Reject” To forward the incoming call, press the soft key labeled “Forward”, enter the number to which the call should be forwarded and again press “Forward”.
Note:
When an incoming call arrives, if user is not in idle screen (i.e., user is parsing phone book or speed dial, or in function screen, or MWI screen or Help screen or Menu screen) phone will not show the incoming call screen, but will give indication by ring and Line LED blink. User can press line key to get the incoming screen or directly go OFF Hook (handset/spkr/headset) to connect the call.
4.5.2
Multiple Incoming Calls
If there are more than one Incoming calls that are yet to be answered, the respective Line LED’s will blink and GLV will play a ring tone. The LCD will display the information shown in Figure 31. To select one of the calls, press the corresponding Line key, the LCD will then display information about the selected call.
To answer a selected call; use any of the following ways:
o
Press the Line key again.
o
Press the soft key labeled “Answer”
o
Lift the Handset
o
Press the speaker button
o
Press the headset button in case the head set connected.
Note: Once a call has been selected by pressing the Line key, if none of the above actions is performed within a specified period of time, then the selected call will automatically be answered through the speaker.
For example:
o
An incoming call arrives at GLV say on Line 1, the L1 LED will blink and ring tone is played. The LCD will display the information about call on Line 1 as shown in Figure 33.
29
o
Now if another incoming call arrives at GLV say on Line 2, the L2 LED will blink. To select and view information for call on Line 2, press the Line key labeled L2. The LCD will display the following menu (for call on L2):-
03 Jul 07 GLV 12:17:10
From “Alice” 2674358
To IP Phone user1
Answer Forward Reject
Figure 34: Answering an incoming call (multiple)
o
To answer this call press the soft key labeled “Answer”, otherwise to select call on Line 1, press the Line key labeled “L1”
Note:
If an incoming call arrives while the LCD is displaying phone book or speed dial entries, then new call indication is not provided on the LCD. A line LED will blink to indicate the incoming call. To answer this call, either off-hook or press the line LED to select the line and then answer the call as given in section 4.5.1 “Answering Single Incoming call”.
Note:
The phone cannot be used to initiate calls, when “MENU” configuration is being used. Menu configuration is accessed by pressing the “MENU” key when phone is idle. When two available users are using the same VOIP account and there is incoming call to any of the user, the incoming call will be mapped to the first user and LCD always displays the call for that first user.
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