D-Link GLV-540 User Manual

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Page 1

GLV-540 IP Phone

User Manual

Rev 1.0.3

Page 2

GLV-540 User Manual

Table of Contents

TABLE OF CONTENTS .............................................................................................................................. 2

TABLE OF FIGURES .................................................................................................................................. 4

1 OVERVIEW .......................................................................................................................................... 6

1.1 A

1.2 D

2 UNPACKING AND INSTALLATION ............................................................................................... 9

2.1 C

2.2 I

2.3 I

3 PRODUCT OVERVIEW .................................................................................................................... 11

4 GETTING STARTED ......................................................................................................................... 12

4.1 G

4.2 C

4.3 C

4.4 I

4.5 A

5 FEATURES .......................................................................................................................................... 31

5.1 P

5.2 C

CRONYMS EFINITIONS

ONNECTING YOUR NSTALLATION NFRASTRUCTURE REQUIREMENTS

ETTING FAMILIAR WITH THE ONFIGURING THROUGH WEB BROWSER ONFIGURING THROUGH

NITIATING AN OUTGOING CALL

........................................................................................................................................ 7

...................................................................................................................................... 8

GLV IP P

HONE

................................................................................................ 9

.................................................................................................................................... 9

................................................................................................ 10

LCD

AND

KEYPAD ........................................................................ 12

...................................................................................... 13

LCD ........................................................................................................ 20

...................................................................................................... 25

4.4.1 Off hook dialing ..................................................................................................................... 25

4.4.2 On Hook dialing .................................................................................................................... 25

4.4.3 Dial using Phone book........................................................................................................... 26

4.4.4 Dial using Speed Dial ............................................................................................................ 26

4.4.5 Redial ..................................................................................................................................... 27

4.4.6 IP Address dialing ................................................................................................................. 27

4.4.7 E.164 Calls ............................................................................................................................ 28

4.4.8 Call using a specific SIP Account .......................................................................................... 28

NSWERING AN INCOMING CALL

.................................................................................................... 29

4.5.1 Single Incoming Call ............................................................................................................. 29

4.5.2 Multiple Incoming Calls ........................................................................................................ 29

HONE FEATURES

.......................................................................................................................... 31

5.1.1 Multi User .............................................................................................................................. 31

5.1.2 User Mode ............................................................................................................................. 32

5.1.3 User Status ............................................................................................................................. 32

5.1.4 Default User .......................................................................................................................... 32

5.1.5 User Privilege ........................................................................................................................ 33

5.1.6 Multi Line .............................................................................................................................. 33

5.1.7 Auto Configuration ................................................................................................................ 33

5.1.8 Configuration Backup and Restore........................................................................................ 33

5.1.9 Factory Reset ......................................................................................................................... 35

5.1.10 Software Upgrade .................................................................................................................. 35

5.1.11 Help ....................................................................................................................................... 36

5.1.12 Access Control ....................................................................................................................... 36

5.1.13 User Lock ............................................................................................................................... 36

5.1.14 Key Mode ............................................................................................................................... 37

5.1.15 Country Code ......................................................................................................................... 37

5.1.16 Downloadable Tones ............................................................................................................. 37

5.1.17 IP Modes ................................................................................................................................ 38

5.1.18 NTP ........................................................................................................................................ 39

5.1.19 SIP Server Discovery ............................................................................................................. 39

5.1.20 NAT Traversal ....................................................................................................................... 39

5.1.21 Remote Monitoring using SIP Trace ..................................................................................... 40

5.1.22 Remote Monitoring using syslog............................................................................................ 40

5.1.23 Remote Monitoring using E-mail ........................................................................................... 41

5.1.24 Feature Key Sequence ........................................................................................................... 42

ALL FEATURES

.............................................................................................................................. 43

5.2.1 Do Not Disturb (DnD) ........................................................................................................... 43

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GLV-540 User Manual

5.2.2 Call Forward ......................................................................................................................... 43

5.2.3 Selective Call Accept, Reject, Forward ................................................................................. 43

5.2.4 Auto Answer ........................................................................................................................... 43

5.2.5 Call Waiting ........................................................................................................................... 44

5.2.6 Anonymous Call/ Caller ID Block ......................................................................................... 44

5.2.7 Anonymous Call Rejection ..................................................................................................... 44

5.2.8 Peer-to-Peer calls .................................................................................................................. 44

5.2.9 Hotline ................................................................................................................................... 45

5.2.10 Warmline ............................................................................................................................... 45

5.2.11 Voicemail Message Waiting Indication ................................................................................. 45

5.2.12 Dial plan ................................................................................................................................ 46

5.2.13 Call Hold ............................................................................................................................... 46

5.2.14 Call Transfer ......................................................................................................................... 46

5.2.15 3-Way Conference ................................................................................................................. 48

5.2.16 Camp-on ................................................................................................................................ 48

5.2.17 Call Park & Retrieve ............................................................................................................. 49

5.2.18 Call Pickup ............................................................................................................................ 49

5.2.19 Call Return ............................................................................................................................ 50

5.2.20 DTMF Mode .......................................................................................................................... 50

6 CONFIGURATION GUIDE .............................................................................................................. 51

6.1 C

6.2 C

ONFIGURATION THROUGH ONFIGURATION THROUGH WEB BROWSER

LCD .................................................................................................... 51

.................................................................................. 53

7 APPENDIX .......................................................................................................................................... 97

7.1 A

7.2 A

7.3 A

PPENDIX A: FREQUENTLY ASKED QUESTIONS PPENDIX B: TROUBLESHOOTING PPENDIX C: ENTERING ALPHANUMERIC AND SPECIAL CHARACTERS

................................................................................................ 105

(FAQ)................................................................. 97

....................................... 107

7.3.1 Key Mode ............................................................................................................................. 107

7.3.2 Entering Digits .................................................................................................................... 107

7.3.3 Entering Small Letters & Capital Letters ............................................................................ 107

7.3.4 Entering Special Characters ................................................................................................ 107

7.4 A

7.5 A

7.6 A

7.7 A

7.8 V

PPENDIX D: CALL FEATURE PRECEDENCE PPENDIX E: PRODUCT SPECIFICATIONS PPENDIX F: USE CASES PPENDIX G: GLOSSARY OF VOIP TERMS ARIANTS FOR

GLV-540 .............................................................................................................. 116

............................................................................................................. 111

.................................................................................... 109

................................................................................ 108

.................................................................................. 112

7.9 WARRANTY POLICY ................................................................................................................ 117

Page 4

Table of Figures

IGURE 1:

IGURE 2:

IGURE 3: SECURITY ALERT WINDOW

IGURE 4: LOGIN THROUGH WEB BROWSER

IGURE 5:

IGURE 6: NETWORK CONFIGURATION

IGURE 7:

IGURE 8: USER CONFIGURATION

IGURE 9: USER CONFIGURATION (NEW USER

IGURE

GLV-540 ......................................................................................................................................... 6

GLV-540 LCD

AND KEYPAD INTERFACE

.......................................................................................................... 13

GLV-540 H

OME PAGE

................................................................................................................. 14

.......................................................................................................... 15

SIP C

ONFIGURATION

..................................................................................................................... 16

.................................................................................................................. 17

10: A

PPLY CHANGES

11: M

ENU LOGIN SCREEN

12: I

NFORMATION SCREEN

13: IP S

ETTINGS

14: IP M 15: IP A 16: N 17: D 18: VOIP S 19: VOIP S 20: VOIP S 21: VOIP S 22: VOIP S 23: VOIP S 24: VOIP S 25: VOIP S 26: E 27: I 28: O 29: ON H 30: D 31: S 32: R 33: A 34: A 35: I 36: M 37: C 38: B 39: A 40: F 41: F

ODE

DDRESS

ET MASK

EFAULT GATEWAY IP ADDRESS

ETTINGS

ETTINGS (OUTBOUND

XIT SCREEN

DLE SCREEN

FF HOOK DIALING

OOK DIALING

IAL USING PHONE BOOK

PEED DIAL

EDIAL

........................................................................................................................................ 27

NSWERING AN INCOMING CALL (SINGLE

NSWERING AN INCOMING CALL (MULTIPLE

NDIVIDUAL USER PROFILES AND

ULTIPLE USER PROFILES SHARING A

ALL TRANSFER

LIND CALL TRANSFER

TTENDED CALL TRANSFER

LOW CHART FOR CONFIGURATION THROUGH

......................................................................................................................... 19

.................................................................................................................. 20

................................................................................................................ 20

................................................................................................................................ 20

...................................................................................................................................... 21

................................................................................................................................. 21

................................................................................................................................... 21

........................................................................................................................... 22

(SIP U

SER NAME

(SIP P

HONE NUMBER

(SIP A

UTH NAME

(SIP A

UTH PASSWORD

(SIP S

ERVER ADDRESS

(SIP S

ERVER PORT

............................................................................................................................... 24

..................................................................................................................... 25

....................................................................................................................... 25

........................................................................................................... 26

................................................................................................................................. 26

.......................................................................................................................... 46

............................................................................................................... 47

........................................................................................................ 47

GLV-540 User Manual

.................................................................................... 12

.................................................................................................. 14

) ............................................................................................. 18

................................................................................................ 21

) .............................................................................................. 22

) ....................................................................................... 22

) ............................................................................................. 22

) ..................................................................................... 23

) ........................................................................................... 23

SIP P

ROXY

) ................................................................................... 24

) .................................................................................. 29

) .............................................................................. 30

SIP A

CCOUNTS

SIP A

........................................................................ 31

CCOUNT

.................................................................. 31

LCD (A LCD (U

DMIN PRIVILEGE

SER PRIVILEGE

) ................................... 51

) ...................................... 52

Page 5

Table of Tables

ABLE 1 : DEFINITION OF

ABLE 2: KEY FEATURES AT A GLANCE

ABLE 3: KEY DESCRIPTION AND

ABLE 4: FEATURE ACCESS CODES

ABLE 5: DEVICE CONFIGURATION

ABLE 6: AUDIO CONFIGURATION

ABLE 7: NETWORK CONFIGURATION

ABLE 8:

ABLE 9: SIP CONFIGURATION: ADVANCED SETTINGS

ABLE

SIP C

ONFIGURATION

10: U

SER CONFIGURATION: - USERS

11: U

SER CONFIGURATION: - FEATURES

12: U

SER CONFIGURATION: - ADVANCED FEATURES

13: P

HONE BOOK: - OTHER FEATURES

14: S

PEED DIAL

15: D

IAL PLAN

16: D

EVICE MANAGEMENT: SOFTWARE

17: D

EVICE MANAGEMENT: CONFIGURATION

18: D

EVICE MANAGEMENT: DEBUG SETUP

19: D

EVICE MANAGEMENT: ACCESS CONTROL

20: D

EVICE MANAGEMENT: USER LOCK

21: D

EVICE MONITOR: UPGRADE HISTORY

22: D

EVICE MONITOR: CONFIG HISTORY

23: D

EVICE MONITOR: CALL HISTORY

24: D

EVICE MONITOR: ALARMS

25: D

EVICE MONITOR: DEBUG MESSAGES

26: D

EVICE MONITOR:

27: D

EVICE MANAGEMENT: APPLY CHANGES

28: R

ESTART SYSTEM

29: F

ACTORY RESET

30: H

ELP

............................................................................................................................................ 96

31: L

OGOUT

32: S

YSTEM STATUS CODES

33: C

ALL STATUS CODES

34: H

ARDWARE SPECIFICATION

35: T

ECHNICAL SPECIFICATIONS

36: V

ARIANTS OF

37: V

ARIANTS FOR DC ADAPTER FOR

GLV-540

CONNECTORS

......................................................................................................... 11

LED

COLORS

............................................................................................. 13

................................................................................................................ 42

................................................................................................................ 53

................................................................................................................. 57

............................................................................................................ 59

...................................................................................................................... 64

................................................................................................... 69

............................................................................................. 70

................................................................................................ 76

.................................................................................................................................. 78

.................................................................................................................................... 80

............................................................................................. 82

............................................................................................ 90

............................................................................................ 91

............................................................................................... 92

........................................................................................................ 93

SIP T

RACE

..................................................................................................... 95

........................................................................................................................ 95

.......................................................................................................................... 96

....................................................................................................................................... 96

.............................................................................................................. 105

: ................................................................................................................. 106

........................................................................................................ 109

...................................................................................................... 109

GLV-540

UNITS

.................................................................................................... 116

GLV-540 ............................................................................... 116

GLV-540 User Manual

......................................................................................... 9

.................................................................................. 68

.......................................................................... 73

.................................................................................... 84

........................................................................................ 88

.................................................................................. 90

........................................................................................ 91

......................................................................................... 94

.................................................................................... 95

Page 6

GLV-540 User Manual

1 Overview

The GLV-540 is a cost effective, easy to use and easy to configure VoIP phone. The GLV uses state-of-the-art proven technology to provide quality voice communication and supports popular voice codec’s. GLV is based on SIP industry standard and inter-operates with most IP telephony systems, thus enabling you to leverage the benefits of VoIP technology. GLV is designed for home users with broadband internet access and office users in a LAN environment behind NAT/Firewall. It provides all essential functions and features for office and home users through a user friendly and intuitive LCD interface.

GLV-540 IP phone is simple to use and will work in any existing SIP infrastructure with little a configuration. It gives the complete flexibility to configure the Phone parameters through LCD and web browser.

This User Manual describes the features and functionalities of GLV-540 IP Phone. This manual will help you to learn how to operate and manage your GLV-540 IP Phone and make best use of its many features.

Figure 1: GLV-540

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GLV Features

 Multi user and Multi Line Support  Large Graphical LCD Display with soft keys  Support for speaker phone and Head phone  Power Over Ethernet  Dual Ethernet port with auto-switching  Wide band codec for high quality  Call Hold with Music on Hold.  Call transfer –Attended & Blind  Conference  Call Waiting Indication  Call Forwarding-Unconditional, No Answer, Busy,  Selective call Acceptance, rejection and forward  Call Park & Retrieve  Call Pickup  Camp-on  DND, Auto Answer  Hot Line / Warm Line  Message Waiting Indication  E.164  Phone Book and Speed dial with 100 entries each  Call Logs with Received Call, Missed Call and Dialed Call  Phone Lock with password protection  Downloadable Call Progress Tone  Caller ID and Call duration display  Fail safe remote software upgrade  NAT Traversal with STUN and IP Sharing

GLV-540 User Manual

1.1 Acronyms

AJB Adaptive Jitter Buffer CNG Comfort Noise Generation DTMF Dual Tone Multi Frequency DHCP Dynamic Host Configuration Protocol DND Do Not Disturb DNS Domain Name Service HTTP Hyper Text Transport Protocol IP Internet Protocol ITSP IP Telephony Service Provider LCD Liquid Crystal Display LED Light Emitting Diode NAT Network Address Translator NTP Network Time Protocol PoE Power over Ethernet PoE-SW Power over Ethernet-Switch PoE-PC Power over Ethernet-PC PPP Point-to-Point Protocol PPPOE Point-to-Point Protocol over Ethernet QIG Quick Installation Guide RTP Real Time Protocol RTCP Real Time Control Protocol SDP Session Description Protocol SIP Session Initiation Protocol TFTP Trivial File Transfer Protocol VAD Voice Activate Detection VLAN Virtual Local Area Network VOIP Voice over Internet Protocol, same as Internet Telephony

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GLV-540 User Manual

1.2 Definitions

Speaker Mode: You can dial a phone number in hands free mode and have conversation with the other party.

Handset Mode: You can lift the handset any time to listen. If the speaker is on while lifting, it is turned Off automatically.

Headset Mode: You can press the headset button any time to listen. If the speaker is on while lifting, it is turned Off automatically.

Locked State: In this state you can only receive calls.

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GLV-540 User Manual

2 Unpacking and Installation

Open the shipping carton and carefully remove all items. In addition to this User’s Guide, make sure you have received all of the following items:

• GLV-540 IP phone

• One Ethernet cable (RJ-45)

• Handset

• Handset cord

• Power adapter (DC 5V-3A) ***

• Quick Install Guide

• Foot stand

• User Manual and QIG CD

If any item appears to be missing or damaged, please contact your local reseller.

*** Refer to Variants of GLV-540 unit and adapters.

2.1 Connecting your GLV IP Phone

Table 1 : Definition of GLV-540 connectors

PoE-SW 10/100 Mbps RJ-45 port for uplink to Ethernet.

PoE-PC 10/100 Mbps RJ-45 port for connecting to PC. (switch

functionality)

Power Jack 5V-3A DC power port.

Headset Speaker

Headset Mike 3.5 mm stereo phone jack for mike.

Headset

Speaker & Mike

Handset Handset RJ-12 jack

Reset To reset the board

3.5 mm stereo phone jack for speaker.

Headset RJ-12 jack

2.2 Installation

1. Connect the Foot Stand to the back side of the GLV-540.

2. Connect the handset to GLV-540 with handset cord.

3. Plug one end of Ethernet cable into the PoE-SW port (RJ-45) on the rear panel of GLV-540 and the other end into a working LAN/WAN networking connection through an Ethernet switch or hub. Led glowing Red in color indicates that Phone is booting and after the phone comes up it indicates the status of PoESW port; when this Led is Red, Ethernet is not connected and glowing Green indicates, Ethernet is connected.

4. Optionally connect the Ethernet port labeled PoE-PC to the Ethernet port of your PC/laptop for accessing the LAN network in switched mode.

5. Plug the power adaptor provided into an AC outlet and insert the power cord into the connector marked “DC 5V-3A” on the rear panel of the GLV-540.

6. On power up the LED’s will flicker for sometime and LCD will display ‘Initializing’ message till the phone is ready for use. Lift the handset and listen for the tone, a tone on handset speaker indicates the GLV-540 has been

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GLV-540 User Manual

installed and powered ON properly. If you are not able to hear any tone, check that the power adaptor is plugged into a live electrical outlet and that the power cord is inserted securely into the connector.

7. Now GLV-540 is ready for basic configuration as described in the section

Getting Started.

Note: To use the wallmount feature of the phone case, reverse the Wallmount lock so as to hold the Handset when the phone is hanged at the wall.

2.3 Infrastructure Requirements

This section describes the infrastructure requirements for proper functioning of D-Link IP phone (GLV-540).

1. The D-Link GLV phone can work in 10/100 Mbps LAN network. Connecting the GLV Ethernet port to a switch is recommended, this will help to provide good quality voice communication.

2. GLV-540 phone needs a set of IP parameters for proper functioning like IP address, Net mask, gateway address, and DNS server addresses. These parameters can be configured statically through LCD or Web browser or even dynamically through DHCP.

3. GLV-540 phones need a valid SIP Account to make or receive VoIP calls. IP phone will register the assigned phone number with the SIP server on power up. However, D-Link GLV-540 phone can initiate calls by directly dialing destination sip URI address even without registering to SIP server.

4. If your LAN network has any firewall or NAT, then either network should support SIP-ALG or you have to enable STUN / IP-SHARING at the GLV-540 to make and receive calls from outside your network.

5. A TFTP / HTTP server is required to support remote software upgrade. Please refer to software upgrade section for the upgrade procedure.

6. A PC which supports any of the following browsers for configuring the system through web.

o On Windows:

 I.E version 6.0 or more  Mozilla Firefox version 1.0 or more  Mozilla version 1.7.13 or more  Netscape version 8.0.3.3 or more

o On Linux:

 Mozilla version 0.0.9  Galeon version 1.2.7

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GLV-540 User Manual

3 Product Overview

GLV is an easy to use IP Phone with advanced features and is ideal for use at home and office. GLV supports multiple user profiles allowing the IP phone to be personalized for individual users. For example: In a home environment IP Phone can be shared by members of a family, where each family member can personalize the phone features through a separate user profile.

The GLV multiple SIP account feature facilitates receiving calls destined for home and office in a single IP Phone. One can use more than one ITSP accounts (maximum 5) to receive and initiate calls; this allows the flexibility to use a particular ITSP account for call to a specific numbers or location. For example: Consider call charges of ITSP A are lower for calls to the Middle-East in comparison to call charges of ITSP B, whereas ITSP B has lower call charge for calls to Asia. GLV provides the flexibility to choose an ITSP account for each call to leverage benefits for lower call charges offered by a particular ITSP account.

GLV supports advanced features such as 3-Way-Conferencing that facilitate seamless conference hosting at GLV with two more parties participating in the conference. A high quality speaker phone allows loud and clear communication that is essential for any conference user.

GLV provides group listen feature that allows listening to an ongoing conversation, this can be useful in a call centre environment where a supervisor can monitor an executive in call with a customer. Here the executive can take either Headset or Handset, while the supervisor can listen to the conversation on the speaker phone.

Table 2: Key Features at a glance

Open

Standards

Compatible

Network

Interfaces

Excellent

Audio Quality

Feature Rich Caller ID, call waiting, call hold, call transfer, call forward, do not

Advanced

Features

SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, IEEE 802.1 Q VLAN, DNS (A record, SRV, NAPTR), E.164, DHCP, PPPoE, TFTP, SMTP, and NTP.

Dual (2) 10/100 auto-sensing Ethernet ports (switched), with PoE support

Digital Signal Processing (DSP), Silence suppression, VAD, CNG, AEC, AGC, wide band codec.

disturb, selective call accept/reject/forward, camp-on, hot line, call park, call retrieve, call pickup, message waiting indication, call statistics, group listen (headset/handset), mute.

Multi line support, Multiple users, Multiple SIP accounts, 3-way Call Conference

Page 12

03 Jan 07

GLV 07:52:38

Time

Phone Number

Date

Display Name

4 Getting Started

4.1 Getting Familiar with the LCD and KEYPAD

IPPhone 101

NewCall PBook Redial

Soft Key

GLV-540 User Manual

Configurable Welcome Message

Soft Key

Navigation Keys

Figure 2: GLV-540 LCD and Keypad Interface

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GLV-540 User Manual

Table 3: Key Description and LED colors

Key name Functionality LED

MENU To enter into configuration state. Blue USER To change user status Blue MSG Indication of waiting voice mail and to access Voice

Mail.

CONF To initiate 3 way Conference Blue HELP To enter the Help Menu Blue L1 To select Line 1. Blue L2 To select Line 2. Blue L3 To select Line 3. Blue P1 The function key Blue P2 The Programmable key (currently set to Speed Dial) Blue Navigation Keys Left, Right, Top & Bottom arrow used for navigation of

list and volume control

SELECT To select an entry from any list None DND To enable / disable Do Not Disturb feature Red MUTE To Mute / Un Mute the phone in a call Red HOLD To keep the remote party on Hold Red HDSET To turn ON / OFF the Headset. Blue SPKR To turn ON or OFF the speakerphone. Blue Numeric Keypad Standard telephone key pad. None

Blue

None

4.2 Configuring through Web Browser

The GLV can be configured through the Web Interface using a web browser such as Microsoft IE (see section 2.3 for the supported web browsers). When GLV is powered up for the first time, the Phone-IP-address is set to 10.0.0.1. Open a web browser and access the URL http://Phone-IP-address to access the embedded web server on the IP phone. The browser will ask for confirmation weather to accept the security certificate.

Figure 3: Security Alert window

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GLV-540 User Manual

Click “Yes” button, the browser will ask for the authentication parameters. The administrator login has the user name as “admin” and password as “123”. The home page of GLV-540 will now be displayed as shown in Figure 5: GLV-540 Home page.

Figure 4: Login through Web Browser

Note: To access the IP Phone GUI through a web browser, the PC and the IP Phone need to be in the same network/subnet.

Upon logging in the IP Phone Home Page is displayed:

Figure 5: GLV-540 Home page

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GLV-540 User Manual

 To change the Phone IP address, Click on the “Network ConfigurationIP

& NTP” link to get the IP Settings page.

Set the IP mode to Static/ DHCP/ PPPoE and accordingly modify the related IP parameters. Now click on the “Save” button to save the configuration.

Figure 6: Network Configuration

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GLV-540 User Manual

 To add a SIP Account, Click on the “SIP ConfigurationSIP Accounts” link.

Add a new SIP account and configure the SIP account parameters: account id, primary / secondary server IP & port, phone number, display name, authentication user name and authentication password. Save the changes by clicking on the “Save” button.

Figure 7: SIP Configuration

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GLV-540 User Manual

 To add a User profile, Click on the “User ConfigurationUsers” link. Add a

new user and configure the user profile parameters: - User ID, SIP accounts, display name, user profile access password, user access to SIP account configuration, user status.

Figure 8: User Configuration

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GLV-540 User Manual

Figure 9: User Configuration (New User)

 Click on “Save” button.

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GLV-540 User Manual

 Click on the “Apply Changes” link and “Yes” option so that modified

configuration is saved permanently and becomes effective.

Figure 10: Apply Changes

The system will now restart and come up with the new configurations. Access the IP phone web interface by specifying the newly configured IP address in the web browser’s URL. When the IP Phone is ready for use, the LCD screen shows Figure 27: Idle Screen and plays dial tone on going OFF HOOK.

The following parameters should be configured for proper functioning of the IP phone. Other parameters can use default values. Refer to the Section 6: Configuration Guide for the complete list of configurable parameters.

o IP Address configuration o Phone number (it should be unique number within SIP proxy domain) o User name and password (used for authentication with SIP server) o SIP proxy address

Save these parameters after modification from the LCD or the Web browser. These parameters will be saved to non-volatile memory and the IP phone will restart. Now the IP phone will try to register with the SIP proxy server. On going Off hook, a dial tone will be played on any of the three Handset/ Headset/ Speaker interfaces if the phone has registered successfully otherwise, an error tone will be played.

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GLV-540 User Manual

4.3 Configuring through LCD

The GLV can be configured through the LCD and Keypad Interface. For Navigation across different menus use Left Navigation Key and Right Navigation keys, within the menu to select different menu elements, use up & down Navigation keys. To begin configuration through LCD, Press the “MENU” button on the keypad. The LCD screen will then display the following menu. Use the navigation up / down arrow buttons, select Admin and press the “SELECT” soft key.

03 Jul 07 GLV 12:16:57

1. Admin

2. user 1

Select Exit

Figure 11: Menu Login Screen

Step1: System will ask for password. Enter the admin password (default: 123) using the phone keypad. Press the Enter key, if correct password is entered, then the administrator configuration menu is displayed.

< Information >

1. Device Name

2. MAC address

3. IP address

Select Exit

Figure 12: Information Screen

Note: Same login password is used configuring phone through LCD & Web.

Step2: Use the right navigation arrow to go to “IP Settings” screen as shown below.

< IP Settings >

1. IP Mode

2. IP Parameters

3. DNS Server

Select Exit

Figure 13: IP Settings

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GLV-540 User Manual

Now use the navigation arrow up / down to highlight the IP Mode selection. Press the soft key labeled “Select” to confirm the selection.

IP M ode

1. S tatic

2 . DH C P

3 . PP P o E

Se lec t Return

Figure 14: IP Mode

After selecting the IP mode, press the “Return” soft key to return to “IP Settings screen”. Now select the “IP Parameters” option from “IP Settings” screen to configure the IP address, Netmask and default gateway.

Use the phone key pad to enter the IP address to be assigned to the IP Phone and press the soft key labeled “Save”.

IP Address

Enter the IP Address

10.0.0.1

Save Clear Next

Figure 15: IP Address

Use the phone key pad to enter the Net Mask and press the soft key labeled “Save”.

Net Mask

Enter the Net Mask

255.0.0.0

Save Clear Next

Figure 16: Net Mask

Use the phone key pad to enter the Default Gateway IP address and press the soft key labeled “Save”.

Default IP Gateway

Enter the IP Gateway

10.0.0.6

Save Clear Return

Figure 17: Default Gateway IP Address

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GLV-540 User Manual

Note

To clear any data use the “Clear” soft key. Use the “Next” soft key to go to next parameter without saving the change for the displayed parameter.

Step3:

Again press the right navigation button to move to “VoIP Settings” screen and Press the soft key labeled Select to go to “User Configuration” page.

< VOIP Settings >

1. SIP User Configuration

2. SIP Server Configuration

3. Voice Mail Settings

Select Exit

Figure 18: VoIP Settings

User Configuration

SIP User Name is

101

Save Clear Next

Figure 19: VoIP Settings (SIP User Name)

Enter SIP user name using phone keypad, press “Save” soft key.

User Configuration

SIP Phone Number is

101

Save Clear Next

Figure 20: VoIP Settings (SIP Phone Number)

Enter SIP Phone Number using phone keypad, press “Save” soft key.

User Configuration

SIP Auth Name is

101

Save Clear Next

Figure 21: VoIP Settings (SIP Auth Name)

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GLV-540 User Manual

Enter SIP Auth Name using phone keypad, press “Save” soft key.

User Configuration

SIP Auth Password is

101

Save Clear Return

Figure 22: VoIP Settings (SIP Auth Password)

Enter SIP Auth Password using phone keypad, press “Save” soft key. Press “Return” soft key to go to “VoIP settings” page without saving changes done to Sip Auth password.

Note: To clear any data use the “Clear” soft key. Use the “Next” soft key to go to next parameter without saving the change for the displayed parameter.

LCD will return back to “VoIP Settings” menu. Scroll down to “Sip Server Configuration” using the UP/DOWN navigation keys, Press “Select” soft key.

Server Configuration

SIP Server address is

Save Clear Next

10.0.0.5

Figure 23: VoIP Settings (SIP Server Address)

Enter SIP Server address using phone keypad, press “Save” soft key.

Server Configuration

SIP Server Port is

5060

Save Clear Next

Figure 24: VoIP Settings (SIP Server Port)

Enter SIP Server Port using phone keypad, press “Save” soft key.

Server Configuration

Enable Outbound Proxy?

Yes No

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GLV-540 User Manual

Figure 25: VoIP Settings (Outbound SIP Proxy)

Select “Yes” soft key if outbound proxy is present, and configure the Outbound Server address and Outbound Server Port on the next screen which appears on the LCD. Press “Return” soft Key to return to “VoIP Settings” Page; else Press “No” soft key to return to “VoIP Settings” page.

Step4:

Press the “Exit” soft key to move to the exit screen.

Exit Configuration

Do you want to save your

changes to Configuration ?

Yes No Cancel

Figure 26: Exit Screen

Step5:

Press the “Yes” soft key to permanently save the phone configuration. Phone will restart and come up with the new configuration.

When the IP phone is ready for use the following screen will be displayed.

03 Jul 07 GLV 12:16:57

IP Phone user1

Welcome

NewCall PBook Redial

Figure 27: Idle Screen

Note:

A beep sound will be played through the speaker, once the phone successfully registers with the configured SIP Server.

The IP phone configuration cannot be simultaneously accessed through the Web and LCD. Please logout from the Web browser before accessing the configuration menu through the LCD.

If the IP Mode was set to DHCP / PPPoE, then to view the IP address assigned to the phone, log in to Menu configuration and select the IP Address option in the Information screen (

Figure 12: Information Screen

). This will display the new IP address of the system. This IP address can be used to access the IP Phone configuration through the web browser.

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4.4 Initiating an Outgoing Call

GLV-540 User Manual

4.4.1

4.4.2

Off hook dialing

To use off hook dialing, Lift the Handset or Press the Speaker key or Press Headset key or Press any Line key. The LCD will display the following menu:-

03 Jul 07 GLV 12:16:57

IP Phone user1

Enter the Number

SpeedDial PBook Redial

Figure 28: Off Hook Dialing

Now enter the destination phone number using the keypad.

The IP Phone will initiate a call to the destination after inter digit timeout or dialing of the dial termination character.(Default : #)

On Hook dialing

To use on hook dialing, enter the destination phone number when the IP phone is idle (No Line is in use). The LCD will display the following menu:-

03 Jul 07 GLV 12:16:57

IP Phone user1

Enter the Number

520

Call Clear Cancel

Figure 29: On Hook dialing

Now Press the soft key labeled “Call” to initiate the outgoing call.

To edit the entered phone number, use the soft key labeled “Clear”.

To cancel the call, use the soft key labeled “Cancel”.

Note:

 On hook dialing allows you to leisurely enter the phone number

without having to enter the digits before the inter digit timeout occurs. This is particularly useful for dialing numbers that need looking up from a directory.

 Dialing the dial termination character (default: #) can also be used

to initiate the outgoing call.

 If no soft key is pressed for 3 minutes of dialing a number then the

phone will clear the dialed number and return to idle screen.

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GLV-540 User Manual

4.4.3

4.4.4

Dial using Phone book

To make calls using the Phone Book, press the soft key labeled “PBook”. The LCD will display the following menu:-

< Phone Book 1/10 >

1. Bob

2. Alice

3. John

Call Details Cancel

Figure 30: Dial using Phone Book

To select a Phone book entry; use the up/ down navigation buttons.

Now Press the soft key labeled “Call” to confirm the selection and initiate the call

Phone book entries can also be selected by pressing the number displayed on the left of the phone book entry. For example press digits 10 to select the 10th phone book entry

Dial using Speed Dial

Speed Dialing through Keypad:

To use Speed Dial, simply dial number of the speed dial entry. For example dial 4 to initiate a call to the destination phone number configured in the 4th Speed dial entry.

Speed Dialing through LCD & Keypad:

To use Speed dial by viewing the contents of the speed dial list:

Lift the Handset or Press the Speaker key or Press Headset key or Press any Line key. The LCD will then display the off hook dial menu as shown in

Now press the soft key labeled “SpeedDial”, The LCD will display the following menu:-

Figure 28: Off Hook Dialing

< Speed Dial 3/100 >

To select a Speed Dial entry; use the up/ down navigation buttons.

Now Press the soft key labeled “Call” to confirm the selection and initiate the call.

Note:

In the title of LCD menu “<” and “>” indicate presence of other menu options for navigation through arrow keys. For example: In Speed dial menu press left arrow key to navigate to Phone book menu or right arrow key to navigate to Missed calls menu.

1. Jack

2. Tom

3. John

Call Details Cancel

Figure 31: Speed Dial

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GLV-540 User Manual

4.4.5

4.4.6

Redial

To redial a number, press the soft key labeled “Redial”. The LCD will display the following menu:-

< Dialed Calls 2/100 >

1. Carol

2. Alice

3. John

Call Details Cancel

Figure 32: Redial

To select a Dialed call entry; use the up/ down navigation buttons.

Now Press the soft key labeled “Call” to confirm the selection and initiate the call.

Note:

Call will be automatically initiated to the last dialed entry if no key is pressed for sometime after opening dialed call entry.

IP Address dialing

IP Address dial features can be used to communicate between the GLV and other SIP aware devices such as VoIP Phone or VoIP Gateway.

This communication requires the specified target IP address to be accessible from the GLV. For example:

GLV IP phone and the target SIP device are having Public/Global IP address.

GLV IP phone and the target SIP device are connected to the same LAN.

To initiate a call using IP Address dialing enter the IP address of the target device. For example: Enter 192.168.10.192:5064 to call device with IP address “192.168.10.192” and port “5064”

Note:

To dial the IP address using special characters change the key mode to Alphanumeric, refer section 5.1.14 Key Mode.

To dial the ‘.’ character, repeatedly press the numeric key ‘1’ or ‘0’ till the ‘.’ character is displayed on the LCD. Similarly to dial the ‘:’ character press the numeric key ‘1’ or ‘0’. Please refer to section 7.3 for more details.

GLV supports the following IP Address dialing formats:

“IP address” example: 192.168.10.192

“IP address : Port” example: 192.168.10.192:5063

“user@IP address” example: 1234@192.168.10.192

“user@IP address : Port” example: 1234@192.168.10.192:5063

GLV supports dialing by domain name, following are the supported formats:

“Domain Name” example: example.com

“user@Domain Name” example: 1234@example.com

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GLV-540 User Manual

4.4.7

4.4.8

E.164 Calls

E.164 or ENUM (Electronic Number Mapping) facilitates calling VoIP users from IP and PSTN networks. To make a call to an E.164 number enter the PSTN number in the following format:(Maximum 30 digits)

+(Country Code) (Area Code) (Telephone Subscriber number)

For example: +918026788345

It is also possible to configure the Area code in GUI. User can configure “9180” as area code and dial +26788345. The phone will prefix the area code and dial out. There is an enable/disable option in GUI. If disabled, phone will dial +26788345 directly. Note: To dial the ‘+’ character, repeatedly press the numeric key ‘1’ or ‘0’ till the ‘+’ character is displayed on the LCD, also keypad should be in Alphanumeric mode.

Note:

To dial the IP address using special characters change the key mode to Alphanumeric, refer section 5.1.14 Key Mode.

Call using a specific SIP Account

GLV supports selecting a specific user profile while initiating an outgoing call. The SIP account associated with the selected user profile will be used to make the call.

To initiate an outgoing call through a specific SIP account, select a user profile associated with that SIP account: - (Any available Line can be used by all the configured user profiles)

Select any available line by pressing the Line Key (L1/ L2 / L3)

Press the “USER” key on the keypad

Select a user profile from the list of Users displayed on the LCD.

Dial the destination phone number

Note:

Please read sections 5.1.1, 5.1.3, 5.1.4 and 5.1.2 of this user manual for more information on multiple user and SIP account features.

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4.5 Answering an Incoming Call

GLV-540 User Manual

4.5.1

Single Incoming Call

When an Incoming call arrives, the Line LED will blink and GLV will play a ring tone. The LCD will display the following menu:-

03 Jul 07 GLV 12:16:57

From “Bob” 2674123

To IP Phone user1

Answer Forward Reject

Figure 33: Answering an incoming call (single)

The incoming call can be answered by any of the following ways:

Lift the Handset

Press the speaker button

Press the headset button in case headset connected.

Press the Line key for which the LED is blinking.

Press the soft key labeled “Answer”

To reject the incoming call, press the soft key labeled “Reject” To forward the incoming call, press the soft key labeled “Forward”, enter the number to which the call should be forwarded and again press “Forward”.

Note:

When an incoming call arrives, if user is not in idle screen (i.e., user is parsing phone book or speed dial, or in function screen, or MWI screen or Help screen or Menu screen) phone will not show the incoming call screen, but will give indication by ring and Line LED blink. User can press line key to get the incoming screen or directly go OFF Hook (handset/spkr/headset) to connect the call.

4.5.2

Multiple Incoming Calls

If there are more than one Incoming calls that are yet to be answered, the respective Line LED’s will blink and GLV will play a ring tone. The LCD will display the information shown in Figure 31. To select one of the calls, press the corresponding Line key, the LCD will then display information about the selected call.

To answer a selected call; use any of the following ways:

Press the Line key again.

Press the soft key labeled “Answer”

Lift the Handset

Press the speaker button

Press the headset button in case the head set connected.

Note: Once a call has been selected by pressing the Line key, if none of the above actions is performed within a specified period of time, then the selected call will automatically be answered through the speaker.

For example:

An incoming call arrives at GLV say on Line 1, the L1 LED will blink and ring tone is played. The LCD will display the information about call on Line 1 as shown in Figure 33.

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GLV-540 User Manual

Now if another incoming call arrives at GLV say on Line 2, the L2 LED will blink. To select and view information for call on Line 2, press the Line key labeled L2. The LCD will display the following menu (for call on L2):-

03 Jul 07 GLV 12:17:10

From “Alice” 2674358

To IP Phone user1

Answer Forward Reject

Figure 34: Answering an incoming call (multiple)

To answer this call press the soft key labeled “Answer”, otherwise to select call on Line 1, press the Line key labeled “L1”

Note:

If an incoming call arrives while the LCD is displaying phone book or speed dial entries, then new call indication is not provided on the LCD. A line LED will blink to indicate the incoming call. To answer this call, either off-hook or press the line LED to select the line and then answer the call as given in section 4.5.1 “Answering Single Incoming call”.

Note:

The phone cannot be used to initiate calls, when “MENU” configuration is being used. Menu configuration is accessed by pressing the “MENU” key when phone is idle. When two available users are using the same VOIP account and there is incoming call to any of the user, the incoming call will be mapped to the first user and LCD always displays the call for that first user.

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5 Features

5.1 Phone Features

GLV-540 User Manual

5.1.1

Multi User

GLV can support up to 5 independent user profiles and 5 SIP accounts. A user profile identified by a unique “User Id” contains user information so as to personalize the IP phone for a particular user. Features like Phone book, Speed dial, Caller Id, Ring tone type and many more can be independently configured for each user profile.

A SIP account identified by a unique “Account Id” contains information about the SIP server address, authentication, Voicemail, MWI etc. A SIP account can

be associated with zero or more user profiles; however a user profile can be associated with at most one SIP account.

GLV-540 can be operated by one or more user(s) at any given point of time. Each user is associated with a user profile and this user profile can be associated with an SIP account. Calls initiated/received for the selected user will use the associated user profile & SIP account. One SIP account can be linked with one or more user profiles. A user profile can be associated with only one user, it cannot be shared.

The following combinations of user profiles and SIP accounts are possible:

Each user has its own user profile and SIP account.

User Profile

(User 1)

SIP Account

(Account 1)

User Profile

(User 2)

Figure 35: Individual User profiles and SIP Accounts

Multiple users share single SIP account, but each user has a separate user profile.

SIP Account

(Account 2)

User Profile

(User 1)

SIP Account

(Account 1)

User Profile

(User 2)

Figure 36: Multiple User profiles sharing a SIP Account

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GLV-540 User Manual

5.1.2

5.1.3

User Mode

GLV-540 can operate in any one of the following modes:

Single User Mode

Multiple User Mode

Single User Mode: In this mode only one User profile can operate at a time. Only one user profile can have user status as AVAILABLE and the same user will be the default/current user. Calls can be initiated and received only for the default user. All other users will be having user status as UNAVAILABLE.

Multiple User Mode: In this mode GLV can be used by more than one user profile simultaneously. Multiple user profiles can have user status as AVAILABLE and one of the AVAILABLE users can be set as default/current user. Calls can be initiated and received for all user profiles that have user status AVAILABLE.

User Status

A configured user profile can be used only if its user status is “AVAILABLE”. User status can have either of the following values:

“AVAILABLE”: user profile with user status “AVAILABLE” can be used to initiate and receive calls. Phone will initiate SIP registration for “AVAILABLE” users only.

“UNAVAILABLE”: user profile with user status “UNAVAILABLE” cannot initiate or receive calls.

User Status of a user profile can be modified either through Web or LCD interface. Logging into a user profile through the LCD will update user status to “AVAILABLE”. Similarly logging out of a user profile through LCD changes the user status to “UNAVAILABLE”.

Note: Logging in through Web browser does not change the user status. To change user status through the Web, update user status field in “User configuration” web page and save the phone configuration.

5.1.4

Default User

One of the configured user profiles needs to be set as the default/current user profile. All outgoing calls will use default/current user profile. All information displayed on the LCD will be with respect to Default user profile, i.e. Phone book, speed dial etc.

For example: Consider a user profile “user 1” as the default user profile, it is associated with SIP account “Account 1”. When any line (L1/ L2 / L3) is selected, then the call is made using the SIP server configured in SIP account “Account 1”.

To set the default/current user profile:

o Press the “USER” key on the keypad, when the phone is idle (not in

call) and the handset is on-hook.

o Select a user profile from the list of Users displayed on the LCD.

Enter the selected user profile password to confirm the selection of the default/current user profile.

Note:

Selecting a user profile as default/current user will automatically set the corresponding user status to “AVAILABLE”

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GLV-540 User Manual

5.1.5

5.1.6

User Privilege

GLV defines two privilege levels for its users.

Administrator: A user with this privilege can modify system and individual user configuration.

User: A user with this privilege can view system parameters but modify only self user profile and SIP account parameters.

Note: Administrator privilege does not have a user profile and SIP account associated with it. Consequently calls cannot be initiated or received by administrator. A user privilege is required to initiate and receive calls.

Administrator privilege provides access to entire phone configuration parameters through LCD and GUI.

Please refer to section 5.1.12 for more information on access restrictions that apply to user and admin privilege.

The default password for User to login through GUI or LCD is “123”.

Multi Line

Multi Line feature of GLV-540 facilitates initiating and receiving multiple calls. GLV has three Line buttons (L1, L2 and L3). Each line can support at most one call. Line buttons have a LED, which will glow during a call and blink upon arrival of an incoming call.

At any instant of time, only one Line can be active (Call on the Line is connected and media / voice is flowing), all other Lines will be inactive (line is not in use or Call on the line is placed on Hold). The exception is 3-WayConference, where in both the lines participating in the conference are active.

Note: To Select a Line (LI / L2 / L3), press the associates line button. Taking the Handset/ Headset/ Speaker when the phone is idle (not in call) will select any one of available lines.

Note: Incoming calls for a configured SIP account will use the user profile associated with that SIP account. Incoming calls will attempt to use any of the available Lines (L1 /L2 /L3). .

5.1.7

5.1.8

Auto Configuration

This feature helps to configure the GLV-540 automatically. Auto Configuration can be either performed with DVX-1000(D-Link IPPBX) or with TFTP server or with HTTP or HTTPS. The provision server address can be configured statically or obtained from DHCP response () or sip server (). Auto Configuration can be scheduled to do Once or periodically (configurable interval, in days) or after each Factory Reset.

Configuration Backup and Restore

GLV-540 provides functionality to backup and restore phone configuration through web and LCD. The configuration parameters that can be modified through configuration back and restore depend on the user privilege. Based on the privilege of the logged in user, the following operations are performed:

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GLV-540 User Manual

Administrator: Administrator privilege allows to backup, all system and user related configuration files; these will be zipped into a single file named “CfgBkup.zip”. This zip file will contain a directory “CfgSys” which contains:

 sysconfig.xml (system configuration file),  All account configuration file (acc_xxx.xml, xxx will be the

account id),

 all user profile files (prof_uid.xml, uid is the user id),  Phone book lists of all users (pb_uid.csv, uid is the userid),  Speed dial list of all users (sd_uid.csv),  Dial plan of all users (dp_uid.csv),  Dialed call of all users (dc_uid.csv),  Received call of all users (rc_uid.csv),  Missed call of all users (mc_uid.csv).

For performing configuration restore a zip file, any name (say “CfgBkup.zip”) with similar content is expected (ie all files should be in a directory which is zipped). All the above mentioned files will over write the corresponding files in the phone.

Note:

 The files sysconfig.xml, all user profile and account

configuration files must be present in “CfgBkup.zip”. Otherwise configuration restore operation will fail.

 The remaining files like phone book, speed dial, dial plan, dialed

calls, received calls, missed calls list etc are optional and may not be present in “CfgBkup.zip”.

 Call History information in dialed/ received/ missed calls will not

be restored in configuration restore operation.

 Creating Configuration Restore package:

Copy all files, sysconfig.xml, acc_xxx.xml etc to a directory. No restriction on Directory name.

Zip the directory and use it for restore. No restriction on zip file name.

User: User privilege allows to backup system configuration, the selected user’s profile, associated account configuration and miscellaneous files. These will be zipped into a single file named “user1Config.zip”. This zip file will contain:

 sysconfig.xml (system configuration file),  user profile files (prof_uid.xml, uid is the user id),  associated account configuration file (acc_xxx.xml, xxx will be

the account id)

 Phone book lists of all users (pb_uid.csv, uid is the userid),  Speed dial list of all users (sd_uid.csv),  Dial plan of all users (dp_uid.csv),  Dialed call of all users (dc_uid.csv),  Received call of all users (rc_uid.csv),  Missed call of all users (mc_uid.csv).

For performing configuration restore a zip file, any name (say “user1Config.zip”) with similar content is expected. All the above mentioned files except the account configuration file will over write the

corresponding files in the phone. Note: During configuration restore, don’t modify any parameters in the configuration files without full knowledge.

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GLV-540 User Manual

5.1.9

5.1.10

Factory Reset

GLV-540 allows Factory Reset of complete System or All Users or for Individual Users.

In system Factory Reset all the system parameters will be reset to the factory default values. All existing users and account will be removed and only default user and account will remain.

In case of All Users Factory Reset, all users profile parameters will be set to default values. Parameters of the Account associated with the users are not modified. The user status for all users except the default user is changed to “NOT AVAILABLE”.

During Individual user Factory Reset, only that users profile parameters will be reset. In this case also associated account’s parameters are not modified.

Software Upgrade

GLV-540 provides a facility to upgrade the software through web and LCD. When initiating upgrade through Web, it can be configured to perform from a TFTP / HTTP server. User can also configure the server address and Port statically or to get these parameters from a DHCP server (This requires the phone to be in DHCP mode). Upgrade can be scheduled to occur once or periodically (configurable interval in number of days) or after each Factory Reset.

Software upgrade can also be initiated through LCD. In this case the existing configuration for software upgrade parameters is utilized. The option to configure software upgrade parameters through LCD is not available.

To perform software upgrade a TFTP/HTTP server is required to be setup. This server will hold the files that will upgrade the existing software.

To initiate software upgrade through the Web

Click on the Device Management->Software link in the IP Phone GUI.

Click on Enable radio button to enable software upgrade configuration

Select server type as TFTP or HTTP.

Select Server address option “Static”.

Enter the IP address and port where TFTP/HTTP server is running.

TFTP default port is 69 and HTTP default port is 80.

When the server type is HTTP, proxy server address, port, user name

and password can be configured.

Enter the software upgrade filename.

Select upgrade schedule as “Once Now”

Click on “Save” and Apply Changes.

Note:

 Once the software upgrade is started all line LED’s will start blinking to

provide a visual indication for software upgrade in progress.

 The phone cannot be used to initiate or receive calls while software

upgrade is being performed.

The software upgrade status can be viewed through Web on “Device MonitorUpgrade History” page.

While going for Software upgrade when system configuration parameters are not available, software upgrade would be initiated with default values. Phone uses default values like for IP address value shall be “10.0.0.1”, Netmask as

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GLV-540 User Manual

“255.0.0.0”, TFTP address shall be “10.1.1.254”, Server Type as “TFTP”, Server Port 69, file Name as “glv_upgrade”.

Note:

For Windows, Preferred TFTP Server can be " TFTPD32” - version 2.80; for this server, set the options "Timeout = 10" and "Max Retransmit = 20". For Linux, use the Standard TFTP Server.

5.1.11

5.1.12

Help

GLV-540 provides help on both Web and LCD. Context sensitive help is provided on each web page. The help link will take user to the help section of concerned page. The Help link on the left tree points to the Help index, from which user can access the help for any page.

To view help messages while accessing the phone through the LCD, press the Help button to display corresponding the help text messages on LCD.

Access Control

GLV supports two level of access privilege– Admin level and User Level. The privilege level is identified based on username and password entered while logging onto the GUI.

Admin can edit all the fields on all pages, perform software upgrade, entire configuration backup and restore, system factory reset, add / delete / view any user configurations, feature configurations, Add / delete / view any SIP Account and can change any of the user or admin passwords.

Other users can view the field configuration on all pages and only edit their user configurations or user features, user configuration upload and download and can only change their password. One can modify the password of administrator and user based on your login privilege. Changing the username is not allowed for both user and Admin

Note: Default admin level username: “admin” and password: “123” Default user level username: “user1” and password: “123”

5.1.13

User Lock

GLV supports Locking / Unlocking of user profiles. User Lock prevents the phone from making calls using a locked user profile but can receive calls with limited call features.

For example: If user profile (user 1) is locked, then outgoing call cannot be initiated by user

1. Incoming calls for user 1 are allowed, but these advanced call features such as Hold, Transfer, Conference cannot be initiated. Any User profile can be Locked/Unlocked through the “User Configuration-> User” Web page. The default/current user can be Locked/Unlocked through LCD.

To lock default user through LCD, press the “Function Key” (P1), select the “Lock” option. Enter the default user‘s password to confirm user lock. The same procedure is used to unlock the default user through LCD.

Note:

 Dial tone will not be played if the default user has been locked.

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GLV-540 User Manual

 Locked user profiles will not be displayed on LCD while selecting user

profile for initiating call, initiating Transfer etc.

 Another user profile can be selected as default user, while the existing

default user has been locked.

 One can continue to make call with user profiles that are unlocked.

5.1.14

5.1.15

5.1.16

Key Mode

Key Pad Mode or Key Mode helps user to select NUMERIC dialing or ALPHANUMERIC dialing option. User can select this option from LCD using function key. Key pad mode is selectable only for dialing screens like off hook/on hook dialing screen or dialing the transfer target number, dialing the conference number or dialing the forward number. By default the mode is set to NUMERIC dialing.

Country Code

GLV supports playing tones that are specific to a country. Select a Country Code to set the appropriate tones for the specified country. To manually configure the Tone parameters select Country Code as “OTHERS”.

Note: Upon Changing the Country Code, the phone will reboot. All existing calls will be terminated before rebooting the phone.

Downloadable Tones

GLV supports downloading of custom tones. The tones can be downloaded through Web interface, this operation requires ADMIN privilege. At any instant of time only one audio file is available for each Tone, downloading the same tone again would replace the existing audio file.

A custom tone can be downloaded for the following Tones:

MOH (Music on Hold)

MWI (Message Waiting Indication)

Ring Tone (Ringer tone)

Dial Tone (Tone played upon selecting Handset/ Headset/ Speaker)

Busy Tone (Tone played upon receiving busy status for a outgoing call)

Ring back Tone (Tone played upon receiving alert status for a call)

Progress Tone (Tone played during a call establishment attempt)

Error Tone (Tone played upon failure of a call establishment attempt)

To use custom tones like “MOH’, “MWI”, “Ring Tone”, you can download them directly by using the below mentioned method and these tones are not specific to any country code. To use custom tones for tones like “Dial Tone”, “Busy Tone”, “Ring back Tone”, “Progress Tone”, “Error Tone”, you have to configure your country code as “Others”.

To download a single tone through the Web

Zip the audio file, click on the “browse” button to locate the zipped file.

Select the tone to be updated from the above list and click on

“download” button.

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GLV-540 User Manual

To download all tones through the Web

Place all audio files in a folder named “Tone” and zip the folder

Click on the “browse” button to locate the zipped file.

Select the “ALL” option from the list of tones and click on “download”

button.

Example of Tone directory contents:

Tone

 BusyTone.wav  DialTone.wav  ErrorTone.wav  MOHTone.wav  MWITone.wav  ProgressTone.wav  RingBackTone.wav  RingTone.wav

From preparing .wav files using Windows, you can use standard sound recorder which can convert wav to a-law / u-law. For Windows Sound recorder, you can follow the steps:

 Open Sound Recorder from “Accessories->Entertainment” section.  Open any wave clip which is around 10 seconds in length.  Go to “File->Save as” in the Open folder box, select “Change” button

and select format as “CCIT a-law” or “CCIT u-law” and select attribute as “8.000 Khz, 8 bit Mono” and click on “ok” button.

 Mention your file name and select save type as “.wav” and click on

save.

Note:

The audio file should be in .wav format with G.711A or G.711U

encoded samples.

The audio files are shared by all user profiles, a change in any of the

above tones will be reflected in all the user profiles.

The filenames of the audio files should not be changed

Each file size can be upto 100 KB and the maximum size of the Zip file

can be upto 800 KB.

After the factory reset, the previous downloaded files remains same.

To download the default tone files, download the Tone.zip from the CD

with this User Manual using the Tone Download Procedure from GUI.

5.1.17

IP Modes

GLV supports static and dynamic IP addressing. The following IP Modes are supported

Static IP Mode: GLV can be configured to use a specified IP address.

The following fields need to be configured for Static IP mode:

 IP address,  Subnet Mask  Default Gateway IP address,  DNS Server IP address (primary)  DNS Server IP address (secondary).

DHCP IP Mode: GLV can be configured to obtain the IP address from a

DHCP server it discovers in the LAN. The GLV shall obtain all the

required information (IP address, Subnet Mask, Default Gateway IP

address, DNS server IP address) from the DHCP server.

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GLV-540 User Manual

PPPoE IP Mode: GLV supports obtaining IP address from a PPPoE

server. The following PPPOE account parameters need to be

configured:

 User Name (Authentication user name)  Password (Authentication password)  Idle Timeout (If the PPPoE session is inactive for time in

Note:

When “Idle Timeout” is zero, the session would be active for infinite time. In DHCP / PPPoE Mode, if the response does not have any DNS addresses, Phone shall use the existing DNS addresses.

seconds specified in this field then the session would be terminated)

5.1.18

5.1.19

NTP

GLV supports NTP (Network Time Protocol) to synchronize time over the network. Select the “NTP” mode of operation in “Time Settings” configuration to synchronize time using NTP.

The following parameters need to be configured for NTP:

NTP Server Address (Primary) e.g. ntp1.dlink.com

NTP Server Address (Secondary) e.g. pool.ntp.org

Time Zone (Select the Time zone according to your location)

To manually set the time, select “Manual” mode of operation and specify the current date and time in “Time Settings” configuration.

Note: Selecting “Manual” mode in “Time Settings” will cause the GLV system time to start from the last configured or saved date & time, upon power up

SIP Server Discovery

The phone can automatically discover a SIP server in the LAN network and register to it. This feature uses DHCP INFORM method for SIP server discovery. This feature requires the SIP server (D-LINK DVX-1000 IPPBX) to support DHCP INFORM.

To configure SIP Server Discovery feature, navigate to “SIP Configuration>SIP Accounts” link in a Web browser and select the “DHCP Inform” option in the “Server Discovery Method”.

5.1.20

NAT Traversal

GLV supports NAT Traversal to facilitate operation from behind a NAT (Network Address Translator).

The following NAT Traversal methods are supported:

STUN (Simple Traversal of UDP through Network Address Translators)

IP Sharing.

If you intend to use GLV from behind a NAT and there is no “Outbound Proxy” configured then NAT Traversal needs to be enabled.

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GLV-540 User Manual

For example:

GLV is in a private network such as home or office LAN and needs to initiate and receive calls to / from other IP phones connected to the public internet.

IP Sharing: - In this method of NAT Traversal, a shared IP Address

(typically the router or NAT WAN IP address) is configured at GLV.

This IP Address is used as the public IP Address in all the call signaling.

Note:

The local RTP media ports selected are assumed to be mapped one to

one on the public side and their selection is controlled through the

configurable RTP port range.

STUN: - This NAT Traversal method facilitates detecting the type of

NAT and the binding (public IP address & port) corresponding to the

local IP Address and port. In comparison to IP Sharing method where

the public IP address is statically configured, STUN detects the public

IP address dynamically on the fly.

STUN NAT Traversal method requires the following parameters to be

configured:

 STUN Server (Primary)  STUN Server (Secondary)

Note:

 Currently STUN server address field expects IP Address as

input, domain name is not supported.

 Please clear (set the field blank) the STUN parameters

Username & Password as most STUN servers do not accept or require authentication for STUN messages.

5.1.21

5.1.22

Remote Monitoring using SIP Trace

SIP Trace feature facilitates viewing SIP signaling messages sent and received by GLV through the Web Interface.

To view SIP Trace messages through the Web interface, Enable SIP Trace option in “Debug Configuration”. Access “Device Monitor->SIP Trace” link to view the SIP Trace messages through the Web Browser.

Note:

An option “Save to PC” is provided to facilitate saving the SIP Trace messages displayed on the Web to a file. This can be used to provide a file containing SIP signaling message while reporting issues to customer support.

Remote Monitoring using syslog

GLV supports remote device monitoring using syslog. The syslog messages can be logged to a remote syslog server or logged locally for viewing through the Web interface.

The following syslog parameters are configurable:

“Debug Mode”: This specifies the interface to log syslog messages

"Debug Level”: This controls the verbosity of the syslog debug

messages

“Syslog Server Address”: Address and Port of remote syslog server

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GLV-540 User Manual

To receive debug messages at a remote syslog server, configure the following values in “Debug Configuration”:

 Debug Mode = “Syslog”

 Debug Level = “Debug”

 Syslog server address = IP address or domain name of remote

syslog server

 Port = remote syslog server port (default 514)

To view debug messages through the Web interface, configure the following values in “Debug Configuration”:

 Debug Mode = “Web”

 Debug Level = “Debug”

Access “Device Monitor->Debug Messages” link to view the debug messages through the Web Browser.

To disable syslog set Debug Mode to “None”

Note:

An option “Save to PC” is provided to facilitate saving the debug messages displayed on the Web to a file. This can be used to provide a file containing debug log information while reporting issues to customer support.

5.1.23

Remote Monitoring using E-mail

GLV provides remote alarm monitoring through e-mail. Administrator can configure an e-mail address to which e-mail will be sent for alarms occurring at the IP Phone.

To configure remote monitoring through e-mail, one needs to login with “Admin” privilege. The e-mail configuration can be accessed through the Web browser at “Device Management -> Debug Setup” web page.

Note: Please configure the “Alarm level” to filter alarms by importance or criticality. The Alarm level configuration is available on the same web page, under the section “Debug Configuration”

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GLV-540 User Manual

5.1.24

Feature Key Sequence

GLV features can be configured (enabled/disabled) and used by dialing the corresponding feature key sequence.

The key sequences to access the features have the form:

<Hook Flash> + Feature Code + Option OR <Access Code> + Feature Code + Option

The following table provides a list of GLV feature key sequences.

Table 4: Feature Access codes

Feature

Code

11 Auto Answer Enable/Disable

12 Do not Disturb Disable/Silent/Reject/Forward

13 Call Forward Disable/Always/Busy/No Answer

14 Selective Call Forward Disable/Accept /Reject/Forward

15 Anonymous Caller ID Enable/Disable

16 Anonymous Call Reject Enable/Disable

17 Call Waiting Enable/Disable

18 Camp-on/Repeat Dialing Enable/Disable

19 Call Park Enable/Disable

Features Options Available

20 HotLine Enable/Disable

You can configure the above listed features using the

For example: Consider the Feature Access code is configured as *.

To enable Call Waiting feature dial *171 or *170 to disable it.

To access available option for each feature above use numbers 0, 1, 2,

3 … and so on i.e. while using Call forward Disable use key sequence

*130,

For call Forward Always dial key sequence *131 and so on.

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5.2 Call Features

GLV-540 User Manual

5.2.1

5.2.2

Do Not Disturb (DnD)

DnD feature facilitates automatic rejection of incoming calls or allow incoming calls without playing a ring tone.

DND feature can be configured through Web Browser or LCD or feature key sequence (default *12)

The following configuration options are available:

“Busy”: incoming call arriving for a specified user profile is rejected.

“Silent”: incoming call arriving for a specified user profile is allowed but

no ring tone is played.

The DnD has a visual status indication on a DnD LED:

DnD LED will be “On” for DnD Status “Busy”

DnD LED will be “Blinking” for DnD Status “Silent”

DnD LED will be “Off” for DnD Status “Disabled”

Call Forward

Call Forward feature facilitates forwarding of incoming calls arriving for a specified user profile to a configured phone number.

Call Forward feature can be configured through web browser and LCD. The following configuration options are available:

“Unconditional”: Forward all incoming calls.

“On Busy”: Forward incoming call if no Lines are available or User is in

a call and there is another incoming call for the same user, but call

waiting is disabled.

“On No Answer”: Forward if incoming call is not answered before “No

Answer” timeout occurs.

“Ring Splash”: If enabled a ring splash (ring tone played for a short

duration) is played for each call that is forwarded unconditionally.

5.2.3

5.2.4

“Unconditional” Call Forward has the highest priority and masks “On Busy” and “On No Answer”. Among Busy and No Answer, Busy has highest priority.

Please refer to the “Appendix D: Call Feature Precedence” section for more details.

Selective Call Accept, Reject, Forward

An incoming call can be selectively Accepted or Rejected or Forwarded based on the Calling Party Number. A list containing caller numbers can be specified and the following actions can be configured:

“Selective Call Accept”: Incoming calls from Callers present in the

caller list will be allowed, calls from other callers will be rejected.

“Selective Call Reject”: Incoming calls from Callers present in the caller

list will be rejected; calls from other callers will be allowed.

“Selective Call Forward”: Incoming calls from Callers present in the

caller list will be forwarded to a specified destination number; calls

from other callers will be allowed as ordinary incoming calls.

Auto Answer

This feature enables the phone in idle state to automatically answer an incoming call through Speaker / Headset (configurable through Web). The number of rings after which the call should be answered is also configurable. Auto answer feature can be enabled through Web Browser and LCD.

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GLV-540 User Manual

5.2.5

Call Waiting

Call waiting feature when enabled facilitates receiving an incoming call, while there exists another established call. A call waiting tone is played to indicate the arrival of the incoming call provided there is a line available to accept the incoming call. The Line LED will blink to indicate the incoming call arrival.

Note:

Call waiting is independently configurable for each user profile.

An incoming call is said to be “waiting” if there exists another ongoing

call that is using the same user profile. For example:

 Line L1 is in call that is associated with user profile “user 2”, call

waiting is enabled for this user.

 Now if an incoming call arrives on line L2 for the same user profile

“user2”, then a call waiting tone will be played.

If Call waiting feature is disabled and there is an incoming call for a user profile, while there is another call using the same user profile, then the incoming call will be processed as if the user profile is busy. I.e. the incoming call will be rejected with a busy status or forwarded if call forward on busy is enabled.

Note:

Call waiting does not restrict incoming call for other user profile(s)

A Call waiting tone will not be played for incoming calls that arrive

while there is another established call which is associated with some

other user profile. For example:

 Consider a user profile “user 1” with call waiting disabled.  Line L1 is in a call established using user profile “user 3”  Now if an incoming call arrives for user profile “user 1” it will be

allowed and call waiting tone will not be played.

5.2.6

5.2.7

5.2.8

Anonymous Call/ Caller ID Block

Anonymous call feature can be used to hide the Caller’s identity. The Identity of the caller will be set to anonymous.

For example: Anonymous <sip: Anonymous@example.com >

Upon enabling this feature, outgoing calls initiated using this user profile will have the caller Id set to “Anonymous” or as configured in the anonymous string.

Anonymous Call Rejection

Anonymous call rejection feature facilitates rejection of incoming calls that have Anonymous Caller Id. Enabling this feature will cause rejection of incoming calls that have the “display name” and/or “phone number” in the Caller Id as “Anonymous”.

Peer-to-Peer calls

Peer-to-Peer calls facilitate communication between SIP aware peer devices such as VoIP Phones. Peer calls do not require an ITSP account to initiate and receive calls, here the concerned entities communicate directly irrespective of the SIP server configuration.

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GLV-540 User Manual

Peer-to-peer calls can be initiated and received when the GLV is behind a NAT. NAT Traversal (using STUN/ IP Sharing) as configured will be performed for these calls.

Please refer to section IP Address dialing for information on how to initiate a peer-to-peer outgoing call. Answering a peer-to-peer call is same as answering an incoming call.

Note:

If an Outbound Proxy is configured, then peer-to-peer calls will be routed through it. Disable Outbound Proxy in the SIP Account configuration if you do not want communication between peer calls to be routed through an outbound proxy.

5.2.9

5.2.10

5.2.11

Hotline

Hotline features automates initiation of an outgoing call to a pre-configured destination phone number. If Hotline is enabled and Hotline timeout configured to be 0 seconds, then an outgoing call is initiated to the preconfigured destination, when any of the following actions are performed:

On hook Handset is lifted

Speaker/ Headset/ Line button is pressed

Note: Hotline functionality will be effective only for the current/default user.

Warmline

Warmline feature is similar to hotline. If Warmline is enabled, then an outgoing call is initiated to the pre-configure destination after the Warmline timeout, when any of the following actions are performed:

On hook Handset is lifted

Speaker/ Headset/ Line button is pressed

Note:

Warmline functionality will be effective only for the current/default user.

Voicemail Message Waiting Indication

Voice mail message waiting indication feature provides an indication upon arrival of new Voicemail messages. The Message Waiting LED “MSG” will blink to provide a visual indication for new Voice messages.

Additionally Message waiting can be indicated through the following ways (configurable):

Play Stutter Dial Tone or MWI Tone upon selecting Handset/ Headset/

Speaker.

Play a “Beep” tone or “Silent” (no tone) for new messages when phone

is idle

To access voicemail messages, press the “MSG” button, this will initiate an outgoing call to the voice mail server (“To Retrieve” number) configured in the SIP Account configuration.

Note: The “MSG” button will be functional only when the phone is idle and on hook.

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GLV-540 User Manual

5.2.12

Dial plan

A Dial plan establishes the expected number and pattern of digits for a phone number. A Dial Plan can be used to manipulate a dialed number and use this number to initiate an outgoing call. A Dial Plan consists of the following elements: -

Prefix String

Strip Digits

Add Prefix

Add Suffix

If a dialed number matches with the Dial Plan Prefix String, then the dialed number is manipulated in the following manner:

Strip the dialed number from the front, for the number of “Strip Digits” specified

Add the specified digits to the stripped number at the front from “Add Prefix” and at the rear from “Add Suffix”

For example: Consider the following dial plan entry Prefix String= “298”; Strip Digits=”1”; Add Prefix=”3”; Add Suffix = “456”; Now if the number “298152” is dialed, then applying the above dial plan, we get the number”398152456”

If none of the dial plan entries match then the outgoing call will be initiated to the original dialed number.

5.2.13

5.2.14

Call Hold

Call Hold feature facilitates placing an established call on hold. To place a call on hold press the HOLD Key or select another line. When a call has been placed on hold, the corresponding Line LED will blink.

To release a call from hold press the HOLD key again or press the Line button or press the “Release” soft key. This feature requires the remote phone to support call hold for proper functioning.

Call Transfer

Call Transfer feature provides the functionality to transfer a call to another party. The following types of Call Transfer are supported:

“Blind Call Transfer” facilitates transfer of a call to another destination

number without giving you the opportunity to talk to the person at the

new destination.

To perform a Blind Call Transfer during a call, press the “Transfer” soft

key. The LCD will display the Transfer screen as shown below:

Transfer

1001

Enter the Number

Enter the destination number or select the destination number from a

feature list (Phone Book, Speed dial or Call History list).

PBook SelectLin Cancel

Figure 37: Call Transfer

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03 Jul GLV 12:20:15

Transfering

1001

To 2143

Transfer Clear Cancel

Figure 38: Blind Call Transfer

Again press the “Transfer” soft key to initiate blind call transfer.

Note:

Transfer will be initiated automatically if “Transfer” soft key is not

pressed shortly after digits for the Transfer Target number are dialed.

“Attended Call Transfer” facilitates transfer between two existing calls.

To perform Attended Call Transfer, consider two calls on Line L1 and L2

such that call on L1 has been placed on hold and call on L2 is

connected. Now press the “Transfer” soft key, the LCD will display the

screen as how in

Figure 37: Call Transfer

Press the “Select Line” soft key, the LCD will display a list of calls to

which Attended Call Transfer can be attempted.

Transfer To

1. 2143

Select Cancel

Figure 39: Attended Call Transfer

Use the navigation keys to highlight a particular call selection and

press the “Select” soft key to initiate Attended Call Transfer.

Note:

 Upon completion of Call Transfer a Transfer success message

will be displayed on the LCD. The Transferred calls shall be terminated at our phone as the Transferred parties are connected with each other.

 If Call Transfer does not go through then a Transfer failure

message will be displayed on the LCD. In this case the call shall be connected to the party that we were last talking to; the other call shall be placed on call hold.

 Short cut to initiate attended transfer: Line L1 & L2 are in call,

L1 is in hold and L2 connected. Press the “Transfer” soft key and then press L1 line key.

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GLV-540 User Manual

5.2.15

3-Way Conference

3-Way-Conference allows you to conduct a conference call between three parties i.e. between GLV and two other parties.

To initiate 3-Way-Conference between two existing calls:

Establish two calls, say on Line L1 and L2 such that call on L1 has been

placed on hold and call on L2 is connected.

Press the “3-Way” Key, followed by the “Select Line” soft key and

select the menu option 1 for call on L1, now press the “Select” soft key

to initiate the 3-Way-Conference.

To inviting a party to a 3-Way-Conference:

While in a call, press the “3-Way” Key and enter the phone number of

the party to be added to the conference.

Now press the soft key labeled “Conference” to initiate the 3-Way-

Conference.

Note:

 Inviting a party to 3-Way Conference requires only a single line, this is

useful when all other lines are in call and we need to host a

conference.

 One can individually terminate any of the two calls participating in a

conference, the soft keys “End 1” and “End 2” can be used for this

purpose.

 Short cut to initiate conference between two existing calls: Line L1 &

L2 are in call, L1 is in hold and L2 connected. Press the “Conference”

soft key and then press L1 line key.

5.2.16

Camp-on

Camp-on feature facilitates automates repeated dialing to a destination phone number that is currently busy. Here the phone will attempt to call the destination after a configurable time interval for a configurable number of retry attempts. The GLV phone will ring, when the destination phone is ready to accept the call.

Camp-on feature configuration is available at “User Configuration-> Features” Web page. To use Camp-on the following parameters needs to be configured:

Enable Repeat Dialing

Non-zero Retry Timeout

Non-zero number of Retry Attempts

To initiate Camp-on / Repeat dialing to a destination number:-

Initiate an outgoing call to the destination phone number.

If the destination responds with a busy status, then GLV phone will

provide an option to initiate Camp-on.

Press the soft key labeled “Camp-on” to start camp-on for the

destination phone number.

Note:

 The GLV ringing for a call to a camp-on destination indicates that the

destination phone is ready to accept a call. However this does not

mean that destination phone is willing to answer the call. Till the

destination answers the call a ring back tone shall be played at the

GLV.

 If the destination does not answer the call or the camp-on retry

attempts are exhausted, then Camp-on is said to have failed. Camp-on

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GLV-540 User Manual

need to be initiated once again if you want the Camp-on call attempts

to continue.

5.2.17

Call Park & Retrieve

Call Park feature facilitates parking a call with the Park Server and subsequently retrieving the parked call from the same IP phone or different IP phone. Call Park & Retrieve is a server feature and requires the SIP server to support Call Park & Retrieve. The server feature code for Call Park & Retrieve needs to be configured; this configuration can be done through the Web. Internally phone uses access key sequences from *10 to *30 for configuring user features. Avoid using these access key sequences at server. If you want to still use the same access key sequences, disable the Access Keys Dialing from GUI.

User needs to enable the Call Park feature so that the feature is usable.

To Park a call:

While in call, press the soft key labeled “Park”

The Park server will play a voice message containing the Call Park

Token confirming successful call park.

Please remember the Call Park Token if you want to retrieve the

Parked call from another IP Phone.

To Retrieve a Parked call:

When the phone is idle and on hook, press the Function Key (key

labeled “P1” )

The phone LCD will display a function menu, select the “Call Retrieve”

option and enter the Call Park Token.

The Parked call will now be connected with this IP Phone.

Note: Call Park token need not be entered to retrieve a parked call if the call being retrieved was parked by the same IP Phone.

5.2.18

Call Pickup

Call Pickup feature facilitates answering an incoming call that has arrived on another IP phone. Call Pickup is a server feature that allows a group of users as configured on the server to answer each others calls. The server feature code for Call Pickup needs to be configured; this configuration can be done through the Web.

To pick up a call:

When the phone is idle and on hook, press the Function Key (key

labeled “P1” )

The phone LCD will display a function menu, select the “Call Pickup”

option and enter the “Extension number” of the phone whose call you

wish to pickup.

Upon successful call pickup, the call will get connected with this IP

Phone.

Note:

 Extension number needs be entered for Call pickup, if more than one

extension within the user group is ringing.

 The Extension number dialing may not be required, when only a single

extension within the user group is ringing.

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GLV-540 User Manual

5.2.19

Call Return

Call Return feature facilitates initiating an outgoing call to the Caller of the last incoming call.

For example: Consider an incoming call from caller A to current user (user 1) of IP Phone. The incoming call may or may not be answered. Now if Call return is initiated by user 1, then the phone will make an outgoing call to Caller A’s phone number.

To initiate Call return,

When the phone is idle and on hook, press the Function Key (key

labeled “P1” )

Use the navigation key down to scroll down to “Call Return” and press

“Select”.

The phone will now initiate an outgoing call to the Caller of the last

incoming call.

Note:

Call Return can be initiated only by the default/current user.

Call to the last caller’s phone number will go through the SIP server configured in the SIP account associated with user profile initiating Call Return.

Call return will not function properly if the last incoming call was a peer-to peer call.

5.2.20

DTMF Mode

GLV supports the following modes for transmitting and receiving DTMF:

In Band Mode: - DTMF are sent in band

Out of Band Mode: - DTMF are sent as RTP Packets with different

payload type as configured in DTMF Payload field.

Info Mode: - DTMF are sent as SIP INFO Packets traveling along the

signaling path.

Auto Mode: - DTMF transmission is selected automatically to in band,

Out Of Band or Info according to the remote ends capability

Note:

The DTMF Payload type to be used for out of band DTMF packets is configurable through the Web. The payload type range is 96 to 127. To use Out of Band DTMF on Speaker Mode, Configure “Debug Level” as other than “Debug”.

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6 Configuration Guide

6.1 Configuration through LCD

Information

IP Settings

VoIP Settings

Media Settings

Phone Settings

Management

Information

Device Name MAC address IP address System Up Time Version Information Tech Support Contact

IP Settings

IP Mode IP Parameters DNS Server PPP Settings VLAN Settings

VoIP Settings

SIP User Configuration SIP Server Configuration Voice Mail Settings Others

GLV-540 User Manual

IP Mode

Static DHCP PPPoE

PPP

Username Password

IP Parameters

IP address Netmask Default gateway

SIP User Configuration

Display Name Phone Number Authentication Username Authentication Password

SIP Server Configuration

SIP Server Address SIP Server Port Outbound Proxy enable/disable Outbound Proxy Server Address Outbound Proxy Server Port

Media Settings

Codec First Choice Code Second Choice DTMF Transport

Phone Settings

Volume Control LCD Control Gain Setting

Management

User Logout Change User Password Change Admin Password Restore Factory Default Configuration Download Software Upgrade

Voice Mail

VM No. Record

VM No. Retrieve

Codec: First Choice

G711A G711Mu G722-64 G723 G726-16 G726-24 G726-32 G726-40 G729 iLBC-20 iLBC-30

DTMF Transport

Auto Mode Out of Band(RFC 2833) SIP Info In Band

Volume Control

Handset Volume Speaker Phone Volume Headset Volume

LCD Control

Contrast Backlight Intensity

Gain Setting

Handset Gain Speaker Phone Gain Headset Gain

Restore Factory Default

System All Users

Figure 40: Flow chart for Configuration through LCD (Admin privilege)

Page 52

Phone Book

Speed Dial

Phone Settings

Caller Preferences

VoIP Settings

Information

Management

Phone Book

Add Entry Edit Entry Delete Entry

Speed Dial

Add Entry Edit Entry Delete Entry

Phone Settings

Volume Control LCD Control Gain Setting

Caller Preferences

Auto Answer Call Forward Selective Call Ringer Type Call Waiting Hotline Do Not Disturb Anonymous Call Rejection

VoIP Settings

SIP User Name SIP Phone Number SIP Auth User Name SIP Auth Password VM Number to Record

GLV-540 User Manual

Volume Control

Handset Volume Speaker Phone Volume Headset Volume

LCD Control

Contrast Backlight

Gain Settings

Handset Gain Speaker Phone Gain Headset Gain

Call Forward

Always On No Answer On Busy Disable

Selective Call

Accept Reject Forward Disable

Do Not Disturb

Disable Reject Calls Don’t Ring

Information

Device Name MAC address IP address Registration Status System Up Time Version Information Tech Support Contact

Management

Software Upgrade Configuration Download User Logout Change Display Name Change User Password

Figure 41: Flow chart for Configuration through LCD (User privilege)

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6.2 Configuration through Web Browser

Table 5: Device Configuration

Field Description

This specifies the Usage Mode of the IP Phone. This mode defines whether the Phone to be used by single user or by multiple users. A change in the User Mode parameter will cause IP Phone to reboot.

Value:

 Single User: Here, only one user can use the Phone; that

user only can make and receive calls. The user whose is

User Mode

Country Code

Tone

set as “Current User” at “User Configuration / Users” page shall use the Phone.

 Multi User: Here, multiple users can use the Phone; any

user can make and receive calls at any time. All users whose “user status” field is set as “Available” at “User Configuration” page can use the phone.

Default Value: “Single User”

This field controls the type of tones played by IP Phone. To specify custom settings for these parameters, choose country code “OTHERS” and click on “Tone Setting” button. Any change in the Country Code parameter will cause IP Phone to reboot.

Value Range: <India>, <USA>, <China>, <Taiwan>, <Japan>, <UK>, <MiddleEast>, <Others>

Default Value: <India>

One can define the tone characteristics for each of the following tones or select to play downloaded sound file.

 Dial Tone: This tone is played when in off-hook indicating

that the phone is ready.

 Busy Tone: This tone is played when the called party is

busy.

 Ringback Tone: This tone is played when the called

party’s phone has started ringing

 Progress Tone: This tone is played when call is in

progress and phone is waiting for the response from the remote party.

 Call Hold Tone: This tone is played when hold reminder

timeout expired.

 Call Waiting Tone: This tone is played to indicate another

waiting call.

 Error Tone: This tone is played to indicate end of call and

other error states.

 Ring 1/2/3: There are three ring tones for indicating

incoming call.

GLV-540 User Manual

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Feature Access Keys

Many features are accessible through key sequence and soft keys in the phone. The key sequences to access the features have the form

<HookFlash> + Feature Code + Option or <AccessCode> + Feature Code + Option

This field defines type for the access Code. Selecting to Hook

Access Code Type

Access Code

Access Keys Dialing

Flash will gray out Access Code field and the features can be initiated with Hook flash.

Value Range: <String>, <HookFlash> Default Value: <String>

This field specifies the key sequence used to uniquely identify the feature access keys and it is editable only when the Access Code Type is “String”. This access code with feature’s key sequence will uniquely identify any Feature.

Value Range: The possible values are *, #, maximum 5 digits.

Default Value:’*’

Note:

Character at “Dial termination” and Access Code are not allowed to have the same configured value.

Here a user can configure weather to use Access keys dialing or not.

Value Range: <Enable>, <Disable> Default Value:<Enable>

Device Configuration: Dial Termination

This is the maximum time to wait in between digits while dialing the number. After this timeout the collected digits will

Inter Digit Timeout

Character Termination

Character

be dialed out.

Value Range: 1 to 120 seconds Default Value: 5 seconds

Here user can configure if any special DTMF key like '* or # to identify end of dialing. Note that Inter Digit timeout will be always active.

Value Range: <Enable>, <Disable> Default Value: <Enable>

This character identifies end of dial or end of string input. Note: This field and “Access Code” are not allowed to have the same configured value.

Value Range: <#>, <*> Default Value: <#>

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Device Configuration : Timeouts

Maximum call duration after a call will be automatically disconnected to avoid any misuse and unexpected lockup.

Max Call Duration

Value Range: 0 to 3600 in seconds.

Default Value: 0 Note: Value 0 to mean that Maximum Call duration is

disabled

If GUI session is left idle for the time as configured in this field then it will automatically log off. After this time the user should re-login.

The following points to remembered when using this field.

 Simultaneous accessing of GUI & LCD is not possible.

Web Auto Logoff Period



Only one user can access the Phone through GUI at any time. This applies even to logged in user with Admin privilege or User privilege.

 User Closing the GUI access page without Logging out,

needs to wait till this “Auto Logoff Period” to login again.

Value Range: 1 to 30 minutes. Default Value: 10 minutes

GLV-540 User Manual

Dial Tone Timeout

Progress Timeout

Alert Tone Timeout

No Answer Timeout

This is the maximum time to wait for user to dial any key after going off hook. After this timeout error tone is played to user.

Value Range: 5 to 120 Seconds

Default Value: 30 Seconds

This is the maximum time to wait to get any response from other end after dialing out. During this period, progress tone is played and after timeout error tone is played to user.

Value Range: 5 to 120 Seconds Default Value: 45 Seconds.

This is the maximum time to play the ring tone for the Incoming call when phone is on-hook.

Value Range: 5 to 120 seconds

Default Value: 60 Seconds Note: To work this feature, please ensure that this timeout

should be greater than the configured “Auto Answer After” ring timeout

This is the maximum time for the remote party to answer the call and ring back tone is played during this period.

Value Range: 5 to 120 seconds.

Default Value: 60 seconds

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Device Configuration : Volume Settings

These values will amplify the signals going to the speaker in

Speaker Volumes

Speaker Phone / Handset / Headset. There are 10 levels and the default for handset is ‘6’, Headset is ‘5’ and speaker phone is ‘4’.

These values increase will amplify the signals coming from

Mike Gain

microphone in Speaker Phone / Handset / Headset. There are 10 levels and the default is 5.

Sets the Ringer volume at Speaker Phone Speaker for incoming calls.

Ringer Volume

Value Range: 1 to 10 Default Value: 4

Sets the volume level of various call progress tones played like dial tone, progress tone, busy tone, etc.

Tones Volume

Value Range: 1 to 10 Default Value: 7

Sets the volume level for DTMF keys tones played at User (local) and to remote (network).

DTMF Level

Value Range: 1 to 10 Default Value: 5

Sets the level of side tone generated when you are speaking on the handset.

Side tone Level

Value Range: 1 to 10 Default Value: 5

GLV-540 User Manual

Device Configuration : LCD Settings

This specifies the Message string to be displayed at LCD when the Phone is Idle.

LCD Idle Message

Value Range: Accepts alphanumeric characters, maximum of 21 chars. Default Value: “Welcome”

This is the Pull down list to set the LCD brightness level.

LCD Brightness

Value Range: 1 to 10 Default Value: 8

This is the Pull down list to set the LCD backlight level.

LCD Backlight

Value Range: 1 to 10 Default Value: 8

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Table 6: Audio Configuration

Audio Configuration : Codec Settings

Select the audio codec’s to be used and their priority while establishing the call G.711Mu or G.711A gives best voice quality but consumes highest bandwidth. G.723 consumes least bandwidth with some compromise on quality. G.729 is compromise between both.

Codec Preference

It uses significantly less bandwidth as compared to G.711 and gives better quality as compared to G.723.

Value Range :<G711A> <G7111Mu> <G722> <G723> <G726-16> <G726-24> <G726-32> <G726-40> <G729> <iLBC-20> <iLBC-30>

Default Value: < G711Mu >, < G729 >, < G723> This size indicates the number of Voice Payload frames per packet. The frame size would depend on the codec and it is

Voice Payload Size

10ms for G.711.

Value Range: 1, 2, 3 Default Value: 1

Selects mode in which DTMF to be transmitted on the network.

Value Range :< IN BAND>, <OUT_OF_BAND>, <SIP_INFO>, <AUTO>

 Selecting IN_BAND, DTMF are sent as IN Band packets

with voice.

DTMF Mode

 Selecting OUT_OF_BAND, DTMF are sent as per

RFC2833.

 Selecting SIP_INFO, DTMF packets are sent as SIP_INFO

packets.

 Selecting AUTO, the DTMF transmission negotiated as the

remote party’s capability.

Default Value: <AUTO>

DTMF Payload Type

Enter the payload type to use for out of band DTMF packets.

Value Range: 96 to 127 Default Value: 101

Audio Configuration : Voice Activity Settings

When this is enabled, Phone detects silence interval and uses silence compression to save on bandwidth. This feature

VAD

works irrespective of the codec selected.

Value Range: <Enable>, <Disable> Default Value: <Enable>

This specifies the type of algorithm to be used for VAD while using G711 codec.

Algorithm

Value Range: < Proprietary>, <G711 Appendix II> Default Value :< G711 Appendix II>

Audio Configuration : Jitter Buffer Settings

The jitter buffer automatically determines the network jitter, maintains the desired packet loss rate, subject to the limit of the maximum allowed jitter delay.

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This is used to select the Jitter buffer operation mode.

Mode of Operation

Value Range: <ADAPTIVE>, <FIXED>

Default Value: <ADAPTIVE>

This specifies the minimum desired jitter delay in milliseconds. This is configurable when Mode of Operation is fixed.

Minimum Delay

Value Range: 60 to 200 ms

Default Value: 75

This specifies the maximum desired jitter delay in milliseconds.

Maximum Delay

Value Range: 60 to 300 ms

Default Value: 150

Audio Configuration : Other Settings

Enable this AGC (Automatic Gain Control) to normalize the signal level from the microphones.

AGC

Value Range: <Enable> <Disable>

Default Value :< Enable>

This specifies the AEC filter length.

AEC Filter Length

Value Range: 1 to 64 ms.

Default Value: 64 ms

Enable this field to get better speech quality even in packet loss conditions. This uses Packet Loss Concealment

Frame Loss Concealment

Algorithm.

Value Range: <Enable> <Disable>

Default Value: <Enable>

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Table 7: Network Configuration

Network Configuration : IP Settings

This field allows selecting the IP Address setting mode of the phone.

 In ‘Static’ option, you can configure the IP address, Net

Mask, Default gateway, and DNS server address.

 In DHCP option, these values will be obtained from the

DHCP server running in the network.

 In PPPOE option, these values will be obtained from the

Mode

PPPoE server running in the network using the “PPP username” and “PPP password” for authentication.

Value Range :< Static> <DHCP> <PPPOE> Default Value: <Static> Note: The change in the IP Mode parameter will cause IP

Phone to reboot.

This field specifies the IP address of the IP Phone in dot separated form. In IP Mode as DHCP / PPPOE, this field with Network mask and Default Gateway are non-editable.

IP address

Value Range: Any valid IP address in dot separated form (max 15 chars). Default Value: 10.0.0.1

This field specifies the Net Mask of the DIP in dot separated form.

Network Mask

Value Range: Any valid IP address in dot separated form (max 15 chars). Default Value: 255.0.0.0

This field specifies the Default Gateway of DIP in dot separated form.

Default Gateway

Value Range: Any valid IP address in dot separated form (max 15 chars). Default Value: 10.0.0.254

This field specifies the primary DNS server address in dot separated form which will respond to the DNS queries from

DNS Primary Server

the IP phone.

Value Range: Any valid IP address in dot separated form (max 15 chars). Default Value: 4.2.2.2

This is an optional field which specifies the Secondary DNS server address in dot separated form which will respond to the DNS queries from the IP phone. This is used in case if

DNS Secondary Server

the primary DNS server is not responding.

Value Range: Any valid IP address in dot separated form (max 15 chars). Default Value: 10.0.0.21

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Network Configuration : IP Settings : PPPoE Parameters

This is used in PPPoE mode to authenticate with PPPoE server.

User Name

Value Range: Accepts alphanumeric characters, hyphen, underscore, *, #, @ (max 30 chars) Default Value: This is used in PPPoE mode to authenticate with PPPoE server

Password

Value Range: Accepts alphanumeric characters, hyphen, underscore, *, #, @ (max 30 chars) Default Value: If the PPPoE session is inactive for timeout specified in this field then the session would be terminated.

Idle Timeout

Value Range: 0 to 3600 seconds Default Value: 900 seconds Note: When Idle Timeout is zero, the session would be active

for infinite time.

Network Configuration : Time Settings

This mode provides you the option of setting the time either by setting manually or retrieving from the configured NTP

Mode

servers.

Value Range: <Manual> <NTP> Default Value :<NTP>

This specifies the NTP Primary server. This is used only when the “Mode” is selected as NTP, it can have IP address or domain name. There are many NTP servers in the Internet

Primary Server

like ntp1.dlink.com, ntp.dlink.com.tw, pool.ntp.org, etc. Value Range: Any valid IP address or domain name (max 50 characters) in dot separated form. Default Value: ntp1.dlink.com

This is an optional field which specifies the NTP Secondary server. This is used only when the “Mode” is selected as NTP and the primary server has failed. It can have IP address or

Secondary Server

domain name.

Value Range: Any valid IP address or domain name (max 50 characters) in dot separated form. Default Value: pool.ntp.org This is a drop down list to select the time zone where your device is located.

Zone

Value Range: List of available Time Zones Default Value: GMT +05:30 India, Calcutta.

In manual mode, the device time can be configured in YYYYMM-DD Hrs:Min:Sec (Year-Month-Date Hours: Minutes:

Date & Time

Seconds) format. Value Range: Date Format as Year:Month:Date:Hours:Min:Sec Default Value: 2007-01-01 12:30:00

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Network Configuration : NAT Settings

This field is used to select the mode to be used for NAT traversal. In STUN option, user configured STUN Server Address will be used by the phone. In IP Sharing option, the phone will use shared IP address. If NONE is selected, phone is in normal mode.

NAT Mode

Value Range: <NONE>, <STUN>, <IP_SHARING> Default Value: NONE Note: The change in the Nat Mode parameter will cause IP

Phone to reboot.

This field used to configure the global or external IP address of network to be used by the phone. Contact your system administrator to get the global IP address.

Value Range: Any valid IP address in dot separated form (max 15 chars).

Shared IP Address

Default Value: 0.0.0.0

Note: The router should be statically configured to pass the ports in RTP port range configured in “Network Configuration -> NAT & Media -> Media Settings” page and Local SIP port configured in “SIP Configuration / SIP Accounts/Others” page

GLV-540 User Manual

Network Configuration : STUN Parameters

This specifies the Primary Stun server IP address or the domain name.

Primary STUN Server IP Address

Value Range: Any valid IP address or domain name (max 50 characters) in dot separated form. Default Value:

This specifies the Primary Stun Server Port number.

Primary STUN Server Port

Value Range: 1 to 65535 Default Value: 3478

This is an optional field which specifies the secondary Stun server address IP or the domain name.

Primary STUN Server IP Address

Value Range: Any valid IP address or domain name (max 50 characters) in dot separated form. Default Value:

Primary STUN Server Port

This specifies the Secondary Stun Server Port number.

Value Range: 1 to 65535 Default Value: 3478

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Network Configuration : STUN Parameters

This specifies the time Interval after which the phone will check if the Public IP address discovered using STUN has changed, possibly due to change in NAT configuration.

Interval

Value Range: 1 to 600 seconds Default Value: 60 seconds

Note: Currently this feature is not supported.

This specifies the keep alive Interval for sending dummy packets to keep any NAT binding alive.

Keep Alive Interval

Value Range: 1 to 600 seconds Default Value: 180 seconds

Note: Currently this feature is not supported.

Network Configuration : Media Settings

This field specifies the Type-Of-Service value that is used for RTP packets. Recommended value is 160.

TOS

Value Range: 0 to 255 Default Value: 160

Enable this field to use IEEE 802.1 Q VLAN feature. The

phone will communicate using VLAN over the Ethernet

VLAN

network.

Value Range: < Enable> <Disable> Default Value: <Disable>

This field specifies the VLAN ID to use for communication using VLAN

VLAN ID

Value Range: 1 to 4094 Default Value: 0

This field specifies the VLAN Priority used in the VLAN Header of Ethernet packets that are transmitted

VLAN Priority

Value Range: 0 to 7 Default Value: 0

This field specifies the Port ranges to be used for RTP stream; this range should be larger than twice the maximum number of simultaneous calls as each call needs two ports

RTP Port Range

(RTP + RTCP).

Value Range: 1024 to 65535 Default Value: 6000 to 10000

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Network Configuration : DDNS Settings

Enable this field to use the support of DDNS service, using which you can assign the same domain name for all your dynamically changing IP addresses.

DDNS

Value Range: <Enable> <Disable> Default Value: <Disable>

This field specifies the domain name to be used for your IP Phone.

Domain Name

Value Range: Any valid domain name (max 50 chars) Default Value:

This specifies the DDNS server IP address for adding the Phone’s DNS Entry in the DNS List. This can be either IP or domain name.

Server IP Address

Value Range: Any valid IP address or domain name (max 50 characters) in dot separated form. Default Value:0.0.0.0

This specifies the DDNS Server’s Port Number.

Port

Value Range: 1 – 65535 Default Value: 0

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Note:

DDNS Feature support shall be added in the next release.

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Default Value

DVX

Table 8: SIP Configuration

SIP Configuration : SIP Account

This section allows configuration of Sip Account settings. Users logged in with Admin privilege, can view / Add / Edit / Delete any Sip Account settings. User logged in with user privilege, can view his Sip Account settings and can edit his sip account settings only when Admin has enabled the “Sip Account Access” for that user.

Note: The change to the SIP Settings will cause IP Phone to reboot.

This field is a drop down List of Available Account ID’s. Selecting any available Account ID, will show the Account ID’s configurations in the “SIP Server Settings” section. For user logged in with Admin privilege, can select & view any of the available Account ID’s configurations and can add a New Account or Delete the existing Accounts by clicking the “New Account” or “Delete” buttons.

Account ID

For user logged in with user privilege, this field is noneditable and can view only his Account ID’s account parameters, “New Account” & “Delete” buttons will be gray out for user, as he does not have permissions to add or delete the Sip Account configuration parameters. Modifying his sip Account setting is possible only when Admin has configured “Sip Account Access” setting as Enable.

Value Range: List of Available Account ID’s Default Value: Acc1

This field is a drop down list to select the Service provider for that Account ID. The service provider specific changes in

Service Provider

software are enabled through this parameter.

Value Range: <DVX>, <OTHERS> DVX for D-Link’s IPPBX server,

This field is a drop down list for selecting the SIP Server Discover method. Selecting as

 Static, user should configure the SIP Server Addresses,  DHCP Client, Server address details would be retrieved, if

available from DHCP response packets.

Server Discovery

 DHCP Inform, Server address details would be retrieved,

if available from DHCP Inform response packets.

Only for Static setting, SIP Server details are configurable; otherwise they are non-editable parameters.

Value Range: <Static> <DHCP Client> <DHCP Inform> Default Value: <Static>

This field specifies the IP or domain name of the Primary SIP Server.

Primary Server

Value Range: Any valid IP address or domain name (max 50 characters) in dot separated form. Default Value:10.0.0.5 This field specifies the Primary Sip Server’s Port number.

Primary Server Port

Value Range: 1 - 65535 Default Value: 5060

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Secondary Server

Secondary Server Port

Outbound Proxy

Outbound Proxy Server Address

Outbound Proxy Server Port

GLV-540 User Manual

This is an optional field which specifies the IP or domain name of the Secondary SIP Server. The secondary server will be used when there is no response from the primary server.

Value Range: Any valid IP address or domain name (max 50 characters) in dot separated form. Default Value:10.0.0.6

This field specifies the Secondary Sip Server’s Port number.

Value Range: 1 - 65535 Default Value: 5060

Enable this field to use Outbound Proxy support. This Outbound Proxy support is useful in traversing a firewall.

Value Range: <Enable>, <Disable> Default Value: <Disable>

This field specifies the IP or domain name of the SIP Outbound Proxy Server to where all SIP messages will be sent.

Value Range: Any valid IP address or domain name (max 50 characters) in dot separated form. Default Value:

This field specifies the Sip Outbound Proxy Port number. Value Range: 1 - 65535 Default Value: 5060

SIP Configuration : SIP Account Authentication Parameters

This field specifies the phone number using which other devices can call this Phone.

Phone Number

Value Range: Accepts Numbers, *, # (maximum 30 digits)

Default Value: 101

This is used for display purposes, used as a Caller ID name for incoming or outgoing calls. If more than one user is sharing the SIP Account, the same Display Name and Phone number would be shared across the users.

Display Name

Value Range: Accepts alphanumeric chars, hyphen, underscore, @,*, # (max 30 chars)

Default Value: 101

This field along with Password used to authenticate the IP Phone with the Sip server.

User Name

Value Range: Accepts alphanumeric chars, hyphen, underscore, @,*, # (max 30 chars).

Default Value: 101

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This field along with the User Name used to authenticate the IP Phone with the Sip Server.

Password

Value Range: Accepts alphanumeric chars, hyphen, underscore, @,*, # (max 30 chars). Default Value: 101

This specifies the interval at which the registration should be updated with server. However, the actual interval will depend on the server response to this parameter. When the

Registration Timeout

phone is behind a NAT, this field should be set to value smaller than binding inactivity timeout at NAT/Router.

Value Range: 40 to 86400 seconds Default Value: 3600 seconds

SIP Configuration : Voice Mail Settings

This section describes the settings used to Retrieve and Record the voice mail messages.

This specifies the Phone number of the Voice mail server to

Extension Number To Record

be used for forwarding the calls to the voice mail server.

Value Range: Accepts Numbers, *, # (maximum 30 digits). Default Value: 350

This specifies the Phone number of the voice mail server to

Extension Number To Retrieve

be used to retrieve the voice mail messages.

Value Range: Accepts Numbers, *, # (maximum 30 digits). Default Value:350

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SIP Configuration : MWI (Message Waiting Indication) Settings

This section allows you to configure the MWI Settings, using which information about any pending voice mail messages obtained from the voice mail server. This section is independent of the above Voice Mail Settings section.

Enable this field to subscribe MWI support.

Subscribe for MWI

Value Range: <Enable> <Disable> Default Value: <Disable>

This field specifies the IP or domain name of the Voice Message server for MWI service.

MWI Server

Value Range: Any valid IP address or domain name (max 50 characters) in dot separated form. Default Value:10.0.0.7

MWI Server Port

This specifies the Port number of the Voice message server.

Value Range: 1- 65535 Default Value: 5070

This specifies the phone number of the Phone with which it subscribes with Voice Message server. Normally this would be

MWI Phone Number

same as the SIP Phone number.

Value Range: Accepts Numbers, *, # (maximum 30 digits). Default Value: 101

This field along with the Password used to authenticate the IP Phone with the Voice Message Server.

User Name

Value Range: Accepts alphanumeric characters, hyphen, underscore, @,*, # (max 30 chars). Default Value: 101 This field along with the User Name used to authenticate the IP Phone with the Voice Message Server.

Password

Value Range: Accepts alphanumeric characters, hyphen, underscore, @,*,# (max 30 chars). Default Value: 101 This is the interval in seconds for which the IP phone will subscribe

Subscription Timeout

to the configured Voice mail server.

Value Range: 40 to 86400 seconds Default Value: 60 seconds

This field specifies the MWI notification; the configured indication will be given to the user when there are any pending messages for

MWI Notification

that user when the phone is On-hook.

Value Range: <Silent> <Beep> Default Value: <Beep>

This field specifies what tone to be played when there are any pending messages for that user. When user is going off-hook, the configured tone will be played. For downloading your custom MWI

MWI Dial Tone

Tone, please refer to “Device Management / Configuration” page.

Value Range: <Normal>, <Stutter>, <MWI Tone> Default Value: <MWI Tone>

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Table 9: Sip Configuration: Advanced Settings

Sip Configuration: Advanced Settings

Give a choice of Secure SIP or normal SIP for signaling

URI Scheme

protocol. This feature will be supported in future release.

Value Range :< SIP>, <SIPS> Default Value: <SIP>

If this feature is enabled, the IP Phone will send un-register before

Unregister at Power UP

sending register requests for that Account on every boot up.

Value Range :< Enable> <Disable> Default Value: <Enable>

If this feature is enabled, at every boot up, for all the

SIP Registration

Available Users, Registration Request will be sent.

Value Range: <Enable> <Disable> Default Value: <Enable>

If this feature is enabled, IP Phone uses DNS/SRV record to find the SIP server IP address and port on which sip service is running for

Use DNS / SRV

the configured sip domain name. If it is disabled it will connect directly to the configured server.

Value Range: <Enable> <Disable> Default Value: <Disable>

This field specifies the Interval for retrying the Registration

Registration Retry Interval

if there is no response for the previous attempt to Register.

Value Range: 40 to 86400 seconds Default Value: 300 seconds

This field specifies the IP Phone’s Sip Local Port; this port is used for sending or receiving SIP messages. This port is same for all

Local Port

the Sip Accounts.

Value Range: 1024 to 65535 Default Value: 5060

This field specifies the Type-Of-Service value that is used in

SIP IP TOS Value

IP header of SIP packets.

Value Range: 0 to 255 Default Value: 160

This field is a drop down list to select the session refresh method. This parameter helps the device to monitor if the call is still alive and terminate if

Session Refresh

it is not alive. Value Range: <Update>, <ReInvite>, <Session Timer >, <None> Default Value: <None> Note: Update and Session Timer will be supported in later releases.

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Session Refresh Timeout

This field specifies the Interval at which the session to be refreshed.

Value Range: 60 to 3600 seconds Default Value: 1800 seconds

Table 10: User Configuration: - Users

User Configuration : Users

This field is the drop down list consisting of Available User ID’s, selecting any available user ID, will display the user ID’s configuration settings.

User ID

Admin can view any user configuration settings. Other Users can only view his configuration and this field is non-editable.

Value Range: List of available User ID’s. Default Value: User1

This is a user configurable name which will appear on the

Display Name

LCD when the user is set as current user.(Max. 30 characters)

Default Value: IPPhone This field is the drop down list of available SIP Account ID’s; selecting any Account ID will link the above User ID with the selected Account ID.

SIP Accounts

Only Admin can select the SIP Account and link to User ID. The same SIP Account can be shared by multiple users.

Value Range: List of available AccountID’s Default Value: acc1

User Configuration : User Access Control

This field specifies the password of the user. This along with the User ID is used to control the access to GUI and LCD for configuration.

Password

Value Range: Any Numbers (max 30 digits). Default Value:

This field is used to confirm the password. This is available

Retype Password

only to the Admin privilege user.

Value Range: Any Numbers (max 30 digits). Default Value:

When Admin is creating or modifying a user, Admin can give permissions to that user to modify his assigned SIP Account settings.

SIP Account Access

If this flag is enabled, and the same Sip Account is shared by more than one normal user, any modifications to the sip Account will affect the other user Sip Account settings also.

Value Range: <Enable> <Disable> Default Value: <Enable>

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Set as Current User

User Status

Registration Status

GLV-540 User Manual

Though the phone will receive calls for all available users, only one user (current user) will appear as owner of the IP phone. All outgoing calls from the IP phone will use current User configurations by default, unless another user is selected explicitly while making a call. This field specifies if this user is the current user of the IP phone or not.

Value Range :< Enable> <Disable> Default Value: <Enable >

This feature helps a user when he wants to use this IP phone to make and receive calls. To use the phone for making or receiving the calls, that user should be “Available”. Only available users will be registered by the phone. “Not Available” user will be unregistered and cannot make or receive any calls. When a current User is set as unavailable, the next available user will be set as current User.

Value Range: <Available>, <Not Available> Default Value: <Available>

This field shows the SIP Registration status of the selected user.

Table 11: User Configuration: - Features

User Configuration : Features

This is a drop down list to select the User ID for which the Feature settings will be shown. Admin can select any User ID to configure the user feature settings.

User ID

Value Range: Available User ID’s List Default Value:User1

This field is the drop down list of available Ring ID’s. The user can select a ring type for his incoming calls. However, if the caller has been assigned any specific ring, that will take precedence over this feature. For downloading the Custom

Ringer Type

Ring, refer to “Device Management / Configuration” page.

Value Range: <Ring1> <Ring2> <Ring3> <Custom Ring> Default Value :< Ring1>

Enable this field for automatically accepting the incoming call for the above User ID if he is current User of the phone.

Auto Answer

Value Range: <Enable> <Disable> Default Value: <Disable>

This field specifies the number of rings after which the call to be answered.

Auto Answer After

Value Range: 0-9 Default Value: 2 Note: To work this feature, please ensure that this configured number of rings including with its ring‘s timeout should be less than the configured Alert Timeout.

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When Auto answer is enabled, this field specifies the audio interface to be used for accepting the call in auto answer mode.

Auto Answer Mode

This parameter will be used for hands free dialing too.

Value Range: <Hands Free> <Head Set> Default Value: <Hands Free>

User Configuration : Features

This field is a drop down list to select the action in Do Not Disturb mode.

Value Range: <Disable> <Silent> <reject> Default Value: <Disable>

Do Not Disturb

 In Disable, Do Not Disturb is not active and incoming call

would be processed in normal way.

 In Silent, no ring would be played for incoming call and

call would be going in a normal way.

 In Reject, all the Incoming calls would be rejected.

This field specifies whether Call waiting is enabled or not. If Call waiting is disabled the second incoming call for the user

Call Waiting

would be rejected.

Value Range: <Enable> <Disable> Default Value: <Enable>

This field specifies the timeout for waiting call. If the user does not accept the waiting call by this time, it would be

Call Waiting Timeout

rejected.

Value Range: 10 – 120 seconds Default Value: 30

User Configuration : Features

Description: The Call Forward feature will forward the calls to this destination number.

Value Range: Accepts the following values with maximum of 90 chars:

Call Forward

 phone number 

ip url without port number (UID@ip)

 sip url with port number (UID@ip:port)  ip without port number (ip)  ip with port number (ip:port)

Default Value: Enable this to redirect all the incoming call to the above

Call Forward Unconditional

configured Destination number.

Value Range: <Enable> <Disable> Default Value: <Disable>

Enable this, to redirect all incoming calls to the above

Call Forward on Busy

configured destination number when the user is busy with another call.

Value Range: <Enable> <Disable> Default Value: <Disable>

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Call Forward On No Answer

Ring Splash

Caller ID

Caller ID String

Selective Call

Selective Call Forward To

Selective Call Phone numbers

GLV-540 User Manual

Enable this, to redirect the incoming calls to the above configured destination number, when the user is not lifting the phone till the no answer timeout

Value Range: <Enable> <Disable> Default Value: <Disable>

Enable this field to play a ring splash tone when the Phone is IDLE i.e. the phone is on hook and the incoming call is forwarded with forward always enabled

Value Range: <Enable> <Disable> Default Value: <Disable>

This field specifies whether to use the custom Caller ID for the outgoing calls.

Value Range: <Enable>, <Disable> Default Value: <Disable>

This field specifies the Custom Caller ID string to be used when Custom Caller ID flag is enabled.

Value Range: Accepts alphanumeric chars, hyphen, underscore, @,*, # (max 30 chars). Default Value:

This field is a drop down list which is used to select special treatment for a group of incoming calls.

Value Range: <Disable>, <Accept>, <Reject>, <Forward> Default Value: <Disable>

This is used when Selective Call is “forward” and any incoming call matching with this list will be forwarded to this configured number.

Value Range: Accepts the following values with maximum of 90 chars:

 phone number 

ip url without port number (UID@ip)

 sip url with port number (UID@ip:port)  ip without port number (ip)  ip with port number (ip:port)

Default Value:

This is the group of Phone number to be used for Selective call handling. You can add maximum of 10 entries.

Click “Add to add a new number into the Selective Call List. Click “Delete” to delete a number from the Selective Call List.

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Table 12: User Configuration: - Advanced Features

User Configuration : Advanced Features

This is a drop down list to select the User ID for which the Feature settings will be shown. Admin can select any User ID to configure the user feature settings.

User ID

Value Range: Available User ID’s List Default Value:User1

Enable this field to automatically dial a number when user goes off-hook.

Hot line

Value Range: <Enable> <Disable> Default Value: <Disable>

This specifies the hot line number to be dialed when user goes off-hook. Value Range: Accepts the following values with maximum of 90 chars:

 phone number

Hot Line Number



ip url without port number (UID@ip)

 sip url with port number (UID@ip:port)  ip without port number (ip)  ip with port number (ip:port)

Default Value: 100

This specifies the time after which the hot line will be dialed after the user goes off hook. When it is 0, the number will

Interval (Warm Line Timeout)

be dialed immediately after off hook.

Value Range: 0 - 60 seconds Default Value: 5

Enable this flag to replace the caller’s identity with anonymous string in the outgoing calls. Setting this flag, both callers’ display name and phone number would be

Anonymous Calls

replaced with this anonymous string in the outgoing calls.

Value Range: <Enable> <Disable> Default Value: <Disable>

This string is used when anonymous for outgoing call is enabled.

Anonymous String

Value Range: letters, digits, underscore, hyphen Default Value: Anonymous

Enable this flag to reject all incoming calls with user Identity

Anonymous Call Rejection

as Anonymous.

Value Range: <Enable> <Disable> Default Value: <Disable>

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User Configuration : Advanced Features

Enabling this field allows the user to park the current call and later this call can be retrieved can be retrieved by using the Call Retrieve feature. For this Call Park and Call Retrieve

Call Park

Park Code

Retrieve Code

Pickup Code

Camp-on (Repeat Dialing)

Camp-on Retry Interval

Camp-on Number of Attempts

to work, Sip server should support this feature.

Value Range: <Enable> <Disable> Default Value: <Disable>

For parking the call, server should support this feature and should provide an access code for Park. The server access code configured here is dialed by the IP phone on selecting the park feature. The server will park the call and plays the token ID for retrieving.

Value Range: Accepts Numbers, *, # (max 30 digits). Default Value:

This Code is used for retrieving the parked call. This retrieve access code is provided by Sip server. To retrieve the parked call, user needs to dial the parked call token ID on selecting retrieve feature.

Value Range: Accepts Numbers, *, # (max 30 digits). Default Value:

This code is used for picking up a call ringing on another phone. This pickup code is provided by Sip Server.

Value Range: Accepts Numbers, *, # (max 30 digits). Default Value:

Enable this flag for IP Phone to repeatedly retrying a busy number till it is available or till configured number of attempts.

Value Range: <Enable> <Disable> Default Value: <Enable>

When Repeat Dialing is enabled, the busy number will be tried after this interval.

Value Range: from 10 to 500 seconds Default Value: 20 seconds

When Repeat dialing is enabled, retrying the busy party till this number of attempts.

Value Range: 1 to 30 attempts Default Value: 5

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User Configuration : Other Features

Enable this feature to make calls using E.164 (ENUM) feature.

E.164

Value Range: <Enable> <Disable> Default Value: <Disable>

This field specifies the service suffix to be used for making calls using E.164.

ENUM Suffix

Value Range: Any valid domain name (max 50 characters) in dot separated form. Default Value: e164.arpa

This is an optional field which specifies the Country Code and Area Code to use for ENUM support.

Area Code

Value Range: Accepts Numbers, max 30 digits. Default Value:9122

Enable this feature to allow initiating Peer to Peer calls. The phone can be used in peer-to-peer mode when there is no

Peer-to-Peer call

SIP server.

Value Range: <Enable> <Disable> Default Value: <Enable>

Enable this feature for reminding the user when a call is on Hold for a long time. The user will be reminded with a short beep for every few seconds.

Hold Reminder

Value Range: <Enable> <Disable> Default Value: <Disable>

Note: This feature shall be supported in the next release.

When Hold reminder is enabled and calls are in Hold for this interval, user will be reminded about these calls using a beep

Hold Reminder After

for every few seconds.

Value Range: 30 to 3600 seconds Default Value: 30 seconds

Enable this flag, to disconnect calls after receiving the continuous ICMP error packets for the “Disconnect After”

Disconnect on ICMP Error

period.

Value Range: <Enable> <Disable> Default Value: <Disable>

This is the number of ICMP error packets to be received continuously before disconnecting a call.

Disconnect After

Value Range: 10-1000 Default Value: 20

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GLV-540 User Manual

Table 13: Phone Book: - Other Features

Phone Book :

Like in mobile phone, Phone book helps to maintain the name and number combinations of frequent calls. The phone book is useful the following ways.

 Make outgoing calls from the phone book  Name dialing (in the next release)  Identifies caller ID for incoming and outgoing call from the book and

displays the same on LCD

 To place peer to peer calls without going through VoIP server

Making peer-to-peer calls using Phone book is allowed only when “Peer-toPeer” flag is Enable at “User Configuration / Features / Others” page. For each User, there is a separate Phone book List.

Admin users can view / Add / Delete / Edit any user ID’s phone book entries. Other users can view / Add / Delete / Edit only his phone book entries. The phone book can accommodate a maximum of 100 entries for each user.

Note: Phone Book entries can be added from web GUI as well as LCD interface.

Admin user can view any user’s phone book entries by selecting the User ID, whereas other users can only view his

User ID

phone book settings and this field is non-editable. Value Range: List of Available UserID’s Default Value: User1

Click on the icon in “Edit” column to modify the existing phone book entry. The corresponding values will be loaded in “Name”, “Number” text boxes and “Ringtype” drop down list

Edit

will show the current configured ring type for that entry. You can modify any of these values and click “Save” button to apply the changes. At any time you can click on “Cancel” button to discard the changes. Click “Close” to come out from this Edit page

Delete

Click on the icon in “Delete” column to delete the existing phone book entry. Click on the “Add New” button to add any new phone book entry. This will open a new page with “Name”, “Number” as text boxes and “Ringtype” as drop down list. Add a valid

Add New

entry and click “Save” button to apply the changes to the Phone book List. At any time you can click on “Cancel” button to discard the changes. When Phone book entries reach maximum limit i.e. 100, you may not be allowed to add a new entry till any of the existing entry is deleted. Clicking on the “Save to PC” button will save all the phone book entries into a file “pb_userID.csv” in .CSV format on your PC. The downloaded file after save to PC will have only changes done till last “save”.

Save To PC

The file in .CSV format has the following fields:

Name: The display name Number: The phone number RingID: The ring tone ID associated with the number. GroupID: Group ID associated with the number.

Click on the “Clear All”, will clear all the entries from the

Clear All

Phone book List and the Phone book list would become empty.

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File Name: the file name with full path of the phone book to be restored and this should be in .csv format.

Browse: Used for selecting the path and phone book file name on the PC.

Restore Phone Book from PC

This will open a window to select the file, this file should be with .csv extension and clicking on the Open button will copy the path to the” File Name” text box.

Restore: Click on this button to initiate the restoring of the phone book file from PC. After restoring in progress you will get an alert with message “Last Operation Completed Successfully ” or "Last Operation Failed". While restore is in progress, you are advised not to perform any operation on the phone.

Phone Book: Add New Entry

This field specifies the display name of the phone book entry.

Name

Value Range: Accepts alphanumeric characters, hyphen, underscore, @,*,# (max 30 chars). Default Value: None

This field specifies the phone number of the phone book entry.

Value Range: Accepts the following values with maximum of 90 chars:

 phone number

Number

 ip url without port number (UID@ip)  sip url with port number (UID@ip:port)  ip without port number (ip)  ip with port number (ip:port)

Default Value:

This field is the drop down list of available ring types. A call coming from this number will use this ring for alerting. For downloading Custom Ring refer to “Device Management

Ring Type

/ Configuration” page.

Value Range: <Ring1> <Ring2> <Ring3> <Custom Ring> Default Value: <Ring1>

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Value Range: File Name with Path, max 125 characters. Default Value: None

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GLV-540 User Manual

Table 14: Speed Dial

Speed Dial :

This page allows you to see and manage the speed dial entries. For each User, there is a separate speed dial List. A maximum of 100 entries for each user is allowed. The numbers in speed dial can be dialed through speed dial menu or dialing speed ID Access code with Speed dial Index.

Admin can view / Add / Delete / Edit any user speed dial entries. Other users can view / Add / Delete / Edit only his speed dial entries.

Admin user can view any user’s phone book entries by selecting the User ID, whereas other users can only view his

User ID

phone book settings and this field is non-editable.

Value Range: List of Available UserID’s Default Value: User1

Click on the icon in “Edit” column to modify the existing speed dial entry. The corresponding values will be loaded in “Speed Dial ID”, “Name”, and “Destination Number” text

Edit

boxes for that entry. You can modify any of these fields and click “Save” button to apply the changes. At any time you can click on “Cancel” button to discard the changes. Click “Close” to come out from this Edit page.

Delete

Click on the icon in “Delete” column to delete the existing speed dial entry. Click on the “Add New” button to add any new speed dial entry. This will open a new page With “Speed Dial ID”, “Name”, and “Destination Number” as text boxes. Here “Speed Dial ID” and “Destination Number”

Add New

are mandatory and “Name” indicates the display name, it can be optional. You can click “Save” button to apply the changes to the Speed dial List. At any time you can click on “Cancel” button to discard the changes. Click “Close” to come out from this page. Clicking on the “Save to PC” button will save all the speed dial entries into a file “sd_userID.csv” in you PC in .CSV format. The downloaded file after save to PC will have only changes done till last “Save”.

Save To PC

The file will have the following fields.

 ID: The speed dial id. (0-99)  Name: The display name of the number associated with

speed dial ID.

 Number: The number associated with the speed dial ID.

Clear All

Click on the “Clear All” will clear all the entries from the speed dial List and the speed dial list will be empty. File Name: The file name with path of the speed dial to be restored and this should be in .csv format.

Value Range: File Name with Path, max 125

Restore Speed Dial from PC

Browse: Used for selecting the path and speed dial file name on the PC for restoring the speed dial from PC. This will open

characters. Default Value: None

a window to select the file, this file should be with .csv extension and clicking on the Open button will copy the path to the file name text box.

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Restore: Click on this button to initiate the restoring of the speed dial file from PC. For this to continue, file should be a valid file with .csv extension. After restoring in progress you will get an alert with message “Last Operation Completed Successfully” or "Last Operation Failed". While restore is in progress, you are advised not to perform any operation on the phone.

Speed Dial: Add New Entry

This field specifies the speed dial Index ID of the speed dial entry. This is always mandatory to add any new entry.

Speed Dial ID

Value Range: 0 to 99 Default Value:

This field specifies the display name of the speed dial entry.

Name

Value Range: Accepts alphanumeric characters, hyphen, underscore, @,*, # (max 30 chars). Default Value: This field specifies the phone number of the speed dial entry.

Value Range: Accepts the following values with maximum of 90 chars:

Destination Number

 phone number  ip url without port number (UID@ip)  sip url with port number (UID@ip:port)  ip without port number (ip)  ip with port number (ip:port)

Default Value:

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GLV-540 User Manual

Table 15: Dial Plan

Dial Plan:

Dial plan helps to process dialed number before it is dialed to the SIP server. Dial plan can strip digits from the dialed number and add prefix / suffix to the dial number. For each user, there is a separate Dial Plan List with maximum of 20 entries for each user separately.

Admin user can view / Add / Delete / Edit any user ID’s dial plan entries. Other users can view / Add / Delete / Edit only his dial plan entries.

This specifies the drop down list of available Users. Admin can view any user dial plan entries, whereas other users can only view or edit his dial plan settings and this field is non-

User Id

editable.

Value Range: List of Available UserID’s Default Value: User1

Enable this flag for using the dial plan feature.

Dial Plan

Value Range : <Enable> <Disable> Default Value: <Disable>

Click on the icon in “Edit” column to modify the existing speed dial entry. The corresponding values will be loaded in “Match String, “Add Prefix”, “Add Suffix”, “strip” text boxes

Edit

for that entry. You can modify any of these fields and click “Save” button to apply the changes. At any time you can click on “Cancel” button to discard the changes. Click “Close” to come out from this Edit page.

Delete

Click on the icon in “Delete” column to delete the existing dial plan entry. Click on the “Add New” button to add a new dial plan entry. This will open a new page with loaded in “Match String", “Add Prefix”, “Add Suffix”, “strip” as text boxes. Here

Add New

“Match String” is mandatory and other fields can be “optional. You can click “Save” button to apply the changes to the dial plan List. At any time you can click on “Cancel” button to discard the changes. Click “Close” to come out from this page. File Name: The file name with path of the dial plan to be restored and this should be in .zip format.

Value Range: File Name with Path, max 125 chars. Default Value: None

Browse: Click on this button for selecting the path and speed dial file name on the PC for restoring the dial plan

Restore Dial Plan from PC

from PC. This will open a window to select the file, this file should be with .csv extension and clicking on the Open button will copy the path to the file name text box.

Restore: Click on this button to initiate the restoring of the dial plan file from PC. For this continue, the file should be a valid file with .csv extension. After restoring in progress you will get an alert with message “Last Operation Completed Successfully” or "Last Operation Failed". While restore is in progress, you are advised not to perform any operation on the phone.

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Dial Plan: Add New entry

The Number to be dialed by the user for which the dial plan

Match String

is set

Strip

Add Prefix

Add Suffix

Number of digits to be stripped off

The string to be prefixed to the dialed string

The string to be suffixed to the dialed string

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GLV-540 User Manual

Table 16: Device Management: Software

Device Management: Software

This section lists the Software Upgrade configuration settings. Only Admin can modify this section.

Enable this flag for configuring the software upgrade settings and for initiating the Software upgrade procedure.

Software Upgrade

Value Range: <Enable> <Disable> Default Value: <Disable>

This is a drop down list to select the type of server for software upgrade.

Server Type

Value Range: <TFTP><HTTP> Default Value: <TFTP>

This is the drop down list to select the option to set the server address for software upgrade.

Server Address

Value Range: <Get from DHCP> <Static> Default Value: <Static> Note: Get from DHCP option is available only when the IP

Mode is DHCP. This specifies the IP address or domain name of the software upgrade server, if Server Address is configured as “Get from DHCP”, this address would be retrieved (if available) from the DHCP response and if it is “Static”, you

IP Address

can set this address.

Value Range: Any valid IP address or domain name

(maximum size of 50 characters) in dot separated form. Default Value: 10.0.0.254

This specifies the port where the Upgrade server is running.

Port

Value Range: 1 to 65535; For TFTP: 69; for HTTP / HTTPS: 80 Default Value: 69 This specifies the address of the proxy server and it is useful in traversing through a firewall. This will be used

Proxy Server Address

only when configured “server type” is “Http” or “Https”.

Value Range: Any valid IP address or domain name (maximum size of 50 characters) in dot separated form. Default Value:

This specifies the port where Proxy server is running.

Port

Value Range: 1 - 65535 Default Value: 3128

This field along with Password is used to authenticate with

Server Authentication User Name

the upgrade “Http” or “Https” server.

Value Range: Accepts alphanumeric characters, hyphen, underscore, *, #, @ (max 30 chars). Default Value:

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Server Authentication Password

Software File Name

Upgrade Schedule

Upgrade Interval

GLV-540 User Manual

This field along with User Name used to authenticate

with the upgrade “Http” or “Https” server. Value Range: Accepts alphanumeric characters, hyphen, underscore, *, #, @ (max 30 chars). Default Value:

This is the software file name as released by the service provider for software upgrade.

Value Range: Valid File Name, max 35 chars. Default Value: glv_upgrade

This is a drop down list to select the schedule at which the software upgrade should be started; the following are the options for software upgrade to continue.

 For Once Now: Immediately start the Software

Upgrade.

 For Periodic: Start the software upgrade with the

configured Interval

 For Factory Reset: Start the software upgrade after

factory reset

 None: Don’t’ upgrade

Setting this Mode to “Once Now”, will affect the IP Phone to restart and at the next boot up the software upgrade procedure would be carried out.

Runtime setting “For Factory Reset” option may not affect to start Software Upgrade at the next Factory Reset. This is affective at first time when device is powered up and for every factory reset done by Admin. For this to work, the factory reset values when set with “For Factory Reset” Option.

Value Range: <Once Now>, <Periodic>, <Factory Reset> <None> Default Value: <None>

This specifies the Interval at which software upgrade should be started when configured for periodic upgrade.

Value Range: 1 to 365 days Default Value: 0 days Note: To start the Software Upgrade procedure, Click on

“Save” button and “Apply Changes” link. Please note that all active calls will get disconnected and IP Phone will restart. At the boot up it will start software upgrade procedure?

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GLV-540 User Manual

Table 17: Device Management: Configuration

Device Management: Configuration

Download tones to Phone

This section allows you to download the sound files from your PC to be played for tones. This section is enabled only when you logged in with ADMIN privilege, user with user privilege does not have permissions for downloading. At any time only one Sound File is available for each Tone, downloading once again would replace the existing sound file.

This is a drop down list which allows you to download the Sound file for tone. Either you can download each sound file separately or you can download the zipped file of all the sound files. Playing Sound Files can be done at “Device Configuration” by selecting the Country code to “Others”

Data

and open the “Tone Configuration” page.

Value Range: <MOH> <MWI> <Ring Tone> <Dial Tone> <Busy Tone> <Ring back Tone> <Progress Tone> <Error Tone> <All> <None> Default Value: <MOH> This specifies the zip file name of the sound file for downloading. This data file should be in .wav format with

Filename

G.711A or G.711U encoded samples.

Value Range: File Name with Path, max 125 chars. Default Value:

Click on this button to start the downloading of the sound file from your PC. It opens an “Operation in Progress” page

Download

which shows the status of the downloading process. You can’t open any other page and no other operation is allowed

till this process is complete. Restore Configuration to Phone This section allows you to restore the configuration from your PC. Admin can restore the complete system configuration and all/any user configurations. R&D user can restore the complete factory reset configurations. Other users can only restore his specific configurations, not the system configurations.

Admin can select any of the user or Admin. Selecting Admin

will restore the complete system configuration and all user

configurations as well. Selecting as User will restore only the

User Id

user specific configuration.

Value Range: <Admin> & List of available users.

Default Value:User1

This specifies the file name to be used for restoring the

configuration.

Filename

Value Range: File name with the Path, max 125 chars.

Default Value:

Click on this button to download the configured filename

from your PC. After this is initiated, you will get “Operation

in Progress” page to show the restore configuration

Restore

operation status. You are not allowed to perform any

operation from the GUI till this process is complete. After

some time you will get Success or Failure Message. If it is

success Phone will restart else it will redirect to Home Page.

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GLV-540 User Manual

Device Management: Configuration

Backup Configuration to PC

This section allows you to take a backup of your configurations to the PC. As described earlier, this section operation differs from Admin user to Normal user. Admin can either take a complete system configuration backup or can take any of the existing users’ backup. R&D user can take the complete factory reset configuration backup. But other users can only take user specific configuration backup

This is the drop down list to select the user. This is only

available when you logged in with Admin privilege. Admin

can either select complete system configuration or only any

selected user configuration. This is read only for other users

User ID

and only you can take backup of your configurations.

Value Range :< Admin> and list of available users.

Default Value:User1

Click on this button to initiate for taking the backup of the

configurations on to the PC. During backup in progress, you

will get “Operation in Progress” page which shows the

operation status of the backup. You are not allowed to

perform any operation from the GUI till this process is

Backup

complete.

For Admin Configurations, the backup file name on the PC is

“dip_systemconfig.zip”

For any users, the backup filename will be with their name

as “dip_userIDconfig.zip”

Device Management: Configuration Auto Configuration

Auto Configuration allows the Phone to automatically download the system as well as all user configurations without any user intervention.

Enable this to utilize Auto configuration feature. Disabling this field, all the remaining settings in the section will be

Auto Configuration

non editable.

Value Range: <Enable> <Disable> Default Value: <Disable>

This is the drop down list to select the server type for auto configuration. Here HTTPS and TFTP are standard server types used for downloading. DVX is a D-Link’s IPPBX server with proprietary auto provisioning support.

Server Type

Value Range :<HTTPS> <TFTP><DVX> Default Value: <TFTP> Note: Auto Configuration with DVX, device shall use the

first received Account. Even receiving multiple Accounts, all the remaining accounts will be filled with first Account.

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Server Address

IP Address

Port

Proxy Server Address

Proxy Server Port

DVX Server Authentication Keys

Server Auth User Name

Server Auth Password

GLV-540 User Manual

This is the drop down list to get the server address from the available options.

Value Range: <Get from DHCP> <SIP Server> <Static> Default Value: <Static>

Option “Get from DHCP” is only available when IP Mode is DHCP. Option SIP server will use the SIP server address for configuration also.

This specifies the IP address or domain name of the auto configuration server, if Server Address is configured as “Get from DHCP”, This address would be retrieved (if available) from the DHCP response and if it is “Static”, you can set the address.

Value Range: Any valid IP address or domain name (maximum size of 50 characters) in dot separated form. Default Value: 10.0.0.254 This specifies the port where the auto configuration server is running. The default value depends on the type of server.

Value Range: 1-65535; For TFTP: 69; for HTTP / HTTPS: 80 Default Value: 69 This specifies where the Proxy server (firewall) is running; Contact your system administrator for this information. This will be used only with server type as “Http” or “Https” and Setting this address, all your http / https packets will flow through this Proxy address.

Value Range: Any valid IP address or domain name (maximum size of 50 characters) in dot separated form. Default Value: This specifies the port where Proxy server is running.

Value Range: 1 - 65535 Default Value: 3128

This is applicable only for the D-Link’s DVX Server. Click on this button to clear the existing DVX Server Authentication Keys. You can clear these Keys only when you are changing to another DVX Server. For available DVX Server, if you are clearing these Keys, you have to clear the same Key files from the DVX Server for this Phone account, so that the phone gets the new authentication keys from the DVX server. This field along with Password is used to authenticate with the configuration upgrade “Https” server.

Value Range: Accepts alphanumeric characters, hyphen, underscore, *, #, @, max 30 chars. Default Value: This field along with User Name used to authenticate with the configuration upgrade “Https” server.

Value Range: Accepts alphanumeric characters, hyphen, underscore, *, #, @, max 30 chars.

Default Value:

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File Name

to start Configuration Upgrade at the next Factory Reset.

Configuration Schedule

Configuration Interval

GLV-540 User Manual

This specifies the file name to be used for restoring the configuration.

Value Range: File name with the Path, max 125 chars. Default Value: CfgBkup.zip

This is a drop down list to select the schedule at which the configuration upgrade should be started; the following are the options for software upgrade to continue.

 For Once Now: Immediately start configuration upgrade

on exit from configuration

 For Periodic: Start the configuration upgrade with the

configured Interval

 For Factory Reset: Start the configuration upgrade after

factory reset

 None: Don’t’ upgrade

Setting this Mode to “Once Now”, will affect the IP Phone to restart and at the next boot up the configuration upgrade procedure would be carried out.

Runtime setting “For Factory Reset” option may not affect

This is affective at first time when device is powered up and for every factory reset done by Admin. For this to work, the factory reset values when set with “For Factory Reset” Option.

Value Range: <Once Now>, <Periodic>, <Factory Reset> <None> Default Value: <None>

This specifies the Interval at which configuration upgrade should be started when configured for periodic upgrade.

Value Range: 1 to 365 days Default Value: 0 Note: To start the configuration Upgrade procedure, Click

on “Save” button and “Apply Changes” link. Please note that all active will get disconnected and IP Phone will restart. At the boot up it will start configuration upgrade procedure.

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Table 18: Device Management: Debug Setup

Device Management: Debug Setup

This is a drop down list of the Debug modes.

Value Range: <Console> <Syslog> <Gui> <None>

Default Value: <None>

Note:

Debug Mode

 Console will log all the debug messages to the Console.

 Syslog will use standard Linux Syslog mechanism and

logs to the syslog server.

 Web will route all the debug messages to a file that can

be seen at “Device Monitor / Debug Messages” page.

 Setting to None will disable Debug Mode.

Select the debug level in this drop down list. Setting it to

Information or Debug will significantly increase the number

of messages logged to server and increase the processor

Debug Level

bandwidth used. Set it to these levels only when it is really

needed.

Value Range: <Emergency> <Alarm> <Alert> <Critical>

Default Value: Error

This specifies the IP address or domain name of the syslog

server.

Syslog Server Address

Value Range: Any valid IP address or domain name

(maximum size of 50 characters) in dot separated form.

Default Value:10.0.0.24

This specifies the port of the Syslog server.

Syslog Server Port

Value Range: 1 - 65535

Default Value: 514

Enable this field to view all the SIP messages of the IP

Phone, these messages will be shown at Device Monitor /

SIP Trace

SIP Trace” page.

Value Range: <Enable> <Disable>

Default Value: <Disable>

This is a drop down list of the available alarm levels. Alarm

messages with these Alarm level will be shown at “Device

Monitoring / Alarms” page. In addition to sending to the

Alarm Page, if Email is enabled, the same message will be

Alarm Level

sent through Email.

Value Range: : <Emergency> < Alert> < Critical >

<Error>

Default Value: <Critical>

Enable this field to email alarm messages.

Value Range: <Enable> <Disable>

Default Value: <Disable>

This specifies the IP address or domain name of the “To

address” to which the email to be sent.

To Address

Value Range: Any valid IP address or domain name

(maximum size of 50 characters) in dot separated form.

Default Value:

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CC Address

From Address

From Display Name

Subject

Mail Server Address

Mail Server Port

Secondary Mail Server Address

Secondary Mail Server Port

GLV-540 User Manual

This specifies the IP address or domain name of the “CC

address” to which the email to be sent.

Value Range: Any valid IP address or domain name

(maximum size of 50 characters) in dot separated form.

Default Value:

This specifies the IP address or domain name of the

“Senders address” from which the email will be sent.

Value Range: Any valid IP address or domain name

(maximum size of 50 characters) in dot separated form.

Default Value:

This specifies the display name of the sender to be used

during sending the email.

Value Range: Accepts alphanumeric characters, space,

underscore, dot,@,*, #, max 30 chars

Default Value: IP Phone

This specifies the subject for the email to be sent to

configured “To Address”.

Value Range: Accepts alphanumeric characters, space,

underscore, dot, @, *, #, max 90 chars.

Default Value: Alarm message from IP Phone

This specifies the IP address or domain name of the mail

server.

Value Range: Any valid IP address or domain name

(maximum size of 50 characters) in dot separated form.

Default Value:

This specifies the port on which mail server is listening.

Value Range: 1-65535

Default Value: 25

This is an optional field which specifies the IP address or

domain name of the secondary mail server.

Value Range: Any valid IP address or domain name

(maximum size of 50 characters) in dot separated form.

Default Value:

This specifies the port on which secondary mail server is

listening

Value Range: 1- 65535

Default Value: 25

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Table 19: Device Management: Access Control

Device Management: Access Control

Access Control

The phone supports two level of access privilege– Admin level and User Level. The privilege level is identified based on username and password entered while logging onto the GUI.

Admin can edit all the fields on all pages, perform software upgrade, entire configuration upload and download, restore system factory reset, add / delete / view any user configurations, feature configurations, Add / delete / view any Sip Account and can change any of the user or admin passwords.

Other users can view the field configuration on all pages and only edit their user configurations or user features, user configuration upload and download and can only change their password. One can modify the password of administrator and user based on the login privilege. Changing the username is not allowed for both user and Admin.

This is a drop down list to select the user to change his

access password. Admin can change his password and any

of the user passwords. Other users can only change his

User ID

password.

Value Range: <Admin> and List of available users.

Default Value: Admin

Enter the new password you want to set for selected user.

New password

Value Range: Accept Numbers, max 30 digits.

Default Value:

Retype the new password.

Retype New Password

Value Range: Accept Numbers, max 30 digits.

Default Value:

Table 20: Device Management: User Lock

Device Management: User Lock

User Lock

User Lock feature prevents the phone from making calls using a locked user profile but can receive calls with limited call features.

This is a drop down list to select the type of user. User with

Admin privilege can lock or unlock any of the users. Other

users can only lock or unlock profile.

User ID

Value Range: List of available users.

Default Value: User1

Lock

Un Lock

Click on this button to lock the user. This is enabled when

the user is not locked.

Click on this button to unlock the user. This is enabled when

the user is locked.

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Table 21: Device Monitor: Upgrade History

Device Monitor: Upgrade History

This shows the history of software upgrades done. Details

like upgrade file name, server type, server address and time

are shown. The table has following columns:

File Name: The name of the upgrade file.

Server Type: The type of server used to download the

upgrade file to the phone.

Upgrade History

Server Address: The server address used for downloading

the upgrade file.

Date & Time: The system date and time when the upgrade

was initiated.

Revision: Software Version of phone after upgrade.

Status: This column shows ‘Success’ if the upgrade was

successfully completed. It shows ‘Failure’ if the upgrade had

failed and ‘Unknown’ if the upgrade status is not known. For

detailed information about this status, click on “Status” link.

GLV-540 User Manual

Table 22: Device Monitor: Config History

Device Monitor: Config History

Shows the history of configuration restore done. Shows

details like userID’s, upgrade file name, server type, server

address and time. The table has following columns.

File Name: The name of configuration restore file used

during configuration restore.

Server Type: The configuration restore server type used

during configuration restore.

Config History

Server Address: The configuration restore server address

used during configuration restore.

Date & Time: The system date and time when the

configuration restore was initiated.

Status: This column shows ‘Success’ if the configuration

restore was successfully completed. It shows ‘Failure’ if the

configuration restore had failed and ‘Unknown’ if the status

is not known. For detailed information about status click on

the “Status” link.

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Table 23: Device Monitor: Call History

User ID: This is the drop down list to select the user ID.

Shows the list of outgoing calls and incoming calls, with

details for each call like source and destination numbers,

time and duration of call. The call history list can be viewed

with customized order by applying filters in the first section

of this page.

Admin can select this field to view any of the available user

ID’s call history. For other users, this field is non-editable

and user can view only his call history details.

Value Range: List of Available UserID’s

Default Value: User1

Type of Call History: This is the drop down list to select the

type of call history.

Value Range :< Received Call History>, <Missed Call

History> <Dialed Call History>

Default Value: :< Received Call History>

From: This field specifies the display name of the caller.

Click on the “From” header field to sort the view based on

caller. This field is visible when the “Type of Call History” is

Call History

“Received Call History” or “Missed Call History”.

Number: This field specifies the phone number of the caller.

Click on the “Number” header field to sort the view based

on Number. This field is available when the “Type of Call

History” is “Received Call History” or “Missed Call History”.

To: This field specifies the display name of the called party.

Click on the “To” header field to sort the view based called

party. This field is available when the “Type of Call History”

is “Dialed Call History”.

Number: This field specifies the phone number of the called

party. Click on the “Number” header field to sort the view

based on called party. This field is available when the “Type

of Call History” is “Dialed Call History”.

Date & Time: This specifies the date and time when the call

was initiated. Click on the Date & Time header field to sort

the view based on this field.

Duration: This specifies the duration of the call. This field is

available when the “Type of Call History” is “Received Call

History” or “Dialed Call History”.

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Status: This specifies the status of the call. The status for

“Dialed Call History” includes “Success” and “Failed” status.

The status “Received Call History” includes “Success”,

“Forwarded”, and “Rejected” status.

Save to PC: Click on this button to save the selected Call

History on to your PC. It is saved as “dip_dialcallhistory.csv”

for dialed call History, “dip_missedcallHistory.csv” for Call History

missed call History, and “dip_receivedcallHistory.csv” for

received call history in .CSV format.

Clear All: Click on this to permanently clear the selected

type of Call History log from the device memory. After

resetting the call history log it cannot be restored back.

Total Call Duration: Shows the total call duration of all the

call of the selected call history type.

Table 24: Device Monitor: Alarms

Device Monitor: Alarms

List of all Alarms from the IP Phone. To configure the Alarm

Level, go to “Device Management / Debug Setup” and set

the Alarm Level.

Date & Time: This field shows the date and time of the

message.

Alarms

Alarm Message: This field shows the contents of Alarm

message.

Save to PC: Clicking on this button to save the Alarms log

on to the PC with the file name “glv_alarm.log”.

Clear All: Click this button to clear all the Alarm messages

from the Alarms List.

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Table 25: Device Monitor: Debug Messages

Device Monitor: Debug Messages

Shows the debug messages. A large text box is provided for

displaying the online debug messages at GUI. To use the

scroll bar to view the previous messages, click “Pause”

button which stops receiving on-line messages from that

time and use up arrow and down arrow to view the debug

messages. To continue receiving on-line debug messages,

click “Resume” button.

Pause: Click on this button to stop receiving the online

messages and view all the previous messages.

Debug Messages

Resume: Click this button to continue receiving the online

messages. Once it is clicked, you cannot view all the

previous messages, until you click on “Pause” button.

Save to PC: Click on this button to save all the debug

messages on to your PC. It is saved as “glv_debug.log”

Clear All: Click on this to clear all the debug messages from

the GUI. Once this is selected all the previous messages will

be lost from the device memory. For Settings about the

debug messages configurations, refer to “Device

Management / Debug Setup” page.

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Table 26: Device Monitor: SIP Trace

Device Monitor: SIP Trace

Shows the SIP trace messages. A large text box is provided

for displaying the online SIP trace messages at GUI. To use

the scroll bar to view the previous messages, click “Pause”

button, which stops receiving on-line SIP trace messages

from that time and use up arrow and down arrow to view all

the SIP trace messages. To continue receiving on-line

SIP trace messages, click “Resume” button.

Pause: Click on this button to stop receiving the online

messages and view all the SIP trace previous messages.

SIP Trace

Resume: Click on this button to continue receiving the

online messages. Once it is selected you cannot view all the

previous SIP trace messages until you pause.

Save to PC: Click on this button to save the all the SIP trace

messages on to the PC. It is saved as “glv_siptrace.log”

Clear All: Click on this to clear all the SIP trace messages

from the GUI. Once this is selected all the previous

messages will be lost from the device memory. For settings

about the SIP trace messages configurations, refer to

“Device Management / Debug Setup” page.

Table 27: Device Management: Apply Changes

GLV-540 User Manual

Apply Changes

Each page on GUI where configuration settings can be

modified has “SAVE” button. Make any required

modifications and click on SAVE button of every page where

modifications are done. To permanently save changes to the

Apply Changes

device, click on “Apply Changes” button on this page.

Changes in some fields may require device to restart the

application and in that case the current calls will be

disconnected.

Save and restart may lose browser connection. If device IP

mode is changed or enabled DHCP mode / PPPOE mode,

access the device web using the new IP address.

Table 28: Restart System

Restart System

Click on “Restart” button to restart the device. If any

changes are made to the configuration will be asked to

APPLY. Clicking on APPLY will save the changes before doing

Restart System

restart, otherwise they will be lost. Also the active calls will

be disconnected on doing restart.

Save and restart may lose browser connection. If device IP

mode is changed or enabled DHCP mode / PPPOE mode,

access the device web using the new IP address.

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Table 29: Factory Reset

Factory Reset

Click on “Factory Reset” button to restore the system

default values which were programmed at factory.

Admin can do entire system factory reset including for all

users. In this case you will lose all configuration

modifications and parameters like All Sip Accounts,

All User’s – Phone books, speed dial, dial plan, call history,

Users Features, Network settings, Audio settings etc will be

set to system defaults. Also note that the device IP will

change to 10.0.0.1 and the GUI connection will be

accessible though this IP only. It is recommended that you

backup your configuration before continuing this operation.

Admin can reset selected User configuration settings to the

factory reset which includes User’s Phone book, Speed dial,

Factory Reset

Dial Plan, User Features, Call History, will be reset with the

default user configurations.

Reset: This is Radio button which allows you either to do

factory reset to the complete system or only to the selected

user. If you are logged in with Admin privilege, you can

select from here.

User: This is a drop down list whether to select Factory

Reset for all users configuration or only selected users. If

you are logged with Admin privilege, you can either do for

all users or for selected user.

GLV-540 User Manual

Value Range: < System> <User> Default Value:User

Value Range: All, User1 … Default Value:All

Table 30: Help

Help

Help Click on this link to display a complete list of Help menu.

Table 31: Logout

Logout

Click on this link to log out from device Web, this operation

will end your connection to the device. If any changes are Logout

made to configurations, you will be asked to APPLY those

changes before going Logout; otherwise all the changes will

be lost.

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7 Appendix

7.1 Appendix A: Frequently Asked Questions (FAQ)

What is the default username and password to login to web and LCD?

The default administrator username and password is ‘admin’ and ‘123’ without quotes. The default Users username and password is ‘user1’ and ‘123’ without quotes. The same can be used for both web and LCD interfaces. Any change in password from GUI, the same is affected at LCD and the same applies to LCD also.

The default password is numeric can I change them to alpha numeric?

No, password cannot contain alphanumeric characters. The default password is set to numeric as it easier to enter a numeric password for logging in through the LCD.

Why the modified configuration through Web or LCD is not taken into effect?

Please make sure that you click on SAVE on all pages where you have made modifications. At the end you need to click on ‘Yes’ button in Apply Changes page. The changes will take effect only after Apply Changes action is performed.

When I try to login to GLV through Web browser, I am getting the ‘Server Busy’ page. What should I do?

If you get this page, it means that someone else is already logged into the phone, or the browser window was closed without logging out properly or the some one has logged in to LCD Menu Configuration. Log out from LCD Menu Configuration or wait for the Auto Logoff time before accessing the Web page again or restart the phone. You may want to configure a low Auto logoff time to prevent this from happening.

I was logged in to GUI. After some time, when I tried to access any pages, it gave me “You have been successfully logged out’ page, what should I do?

If the auto logoff time has exceeded, and you click on any of the pages, then you will get the session out page. You can close the browser, open a new one and access again. You might also get the Session out page if the board was restarted in between.

I am not able to access the GUI of the IP Phone, I am getting blank page with “page not found”, how can I access?

You can get this problem when

 Your Phone / PC might not be connected to network, check your

ethernet connections.

 Your device might be in restarting mode, wait till the board comes

up.

 Your browser might have set with invalid Proxy server settings,

disable this proxy setting at your browser.

Even if all the above things are proper, restart the Phone.

Sometimes accessing Phone’s GUI is very slow, what can I do to access?

This can be either due to network can be overloaded or responses from browsers proxy server can be slow. To resolve this issue disable your

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browser’s proxy server setting and try once again. Still if the problem exists, restart the Phone.

Is there any way to change the username of “admin” with another Name?

No, you can’t change the user name of “admin” with another name.

Sometimes I am not able to restore the Phonebook, Speed dial, Dial plan files from PC to IP Phone, How can I restore?

The following can be the reasons:

 Restoring files might have garbage entries. Update them with right

entries.

 Your browser cache might have older files. Clear the cache of the

browser settings. For Information about proper entries, refer to the GUI’s Help section of the Phone Book / Speed dial / dial plan page’s.

What are the Supported browsers? Phone shall support following browsers with these versions. On Windows: I.E version 6.0 or more Mozilla Firefox version 1.0 or more Mozilla version 1.7.13 or more Netscape version 8.0.3.3 or more On Linux: Mozilla version 0.0.9 Galeon version 1.2.7

I am using Mozilla browser, while saving web, it is asking to select IP on some pages, what I have to do?

When you are using mozilla browser, don’t select “Save Password” option.

When you login one message box will come with option “Never Save Password”, select it.

I am not able to save Phonebook / speed dial / dial plan files to PC using Save to PC option, Phone is not saving the file on the PC and it is opening the file, why?

This can be browser problem, for I.E, for Mozilla

This problem can come with IE 6.0, try with Mozilla Fire fox. On IE some time, it is able to read the file with extension .csv so it open at same place.

When I press the “MENU” button, LCD does not display the phone

configuration menu. Why?

The phone configuration menu is displayed on pressing the “MENU” button,

only when the phone is idle. The phone is said to be idle if

 None of the audio sets Headset/ Handset/ Speaker are in use and  The phone is not in call.

Where from I can add new User or Account?

You can add new user or new Account only from GUI.

For adding new Account from GUI, click on “SIP Configurations->SIP

Accounts” page’s “New Account ID” button

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GLV-540 User Manual

For adding new user from GUI, click on “User Configurations->User” page’s

“New User” button.

When I press the “MSG” button, LCD does not display the Message Waiting

Status, Why?

The Message Waiting Status is displayed on pressing the “MSG” button, only

when the phone is idle. MWI feature needs to be enabled in the phone

configuration; otherwise MWI disabled screen would be displayed.

Can I accept an incoming call while configuring through LCD Menu key?

Yes, you can accept any of the incoming call, in the normal way. After

getting connecting to that call, whatever the modifications done to the

Phone at the Menu will be lost.

Can I make an outgoing call while configuring the phone through LCD Menu

key?

No, user cannot make outgoing call while configuring the phone through

LCD Menu.

While in Call is connected, you cannot access the LCD Menu Configuration.

You can access these LCD Menu only when Phone is in IDLE.

I am only able to view or call the Speed dial / Phone book List entries from

LCD, unable to add new entries, how can I do it from LCD?

Yes, you can add Speed dial / Phone book entries from LCD, for adding

these entries, you need to login the LCD menu with your user password and

can add “Phone Book” or “Speed Dial” List entries.

Can I dial to a number configured in the phonebook using speed dial?

No. Phone book and Speed dial are independent features.

However the same phone number can be configured in phone book and

speed dial and accessed independently.

How can I make Peer to Peer Calls?

For making Peer to Peer Calls, first enable “Peer to Peer Call” option in

“User ConfigurationFeaturesAdvanced Settings” page. The peer to peer

calls won’t work in case if it is disabled and the destination number will be

redirected to VoIP server.

You can make Peer to Peer Calls using the following ways:

• Click “PBook” soft key from LCD and select the phone number entry

and click on “Call” soft key.

• Dial any Phone Number from key pad, which has matching entry in

the Phone Book List.

• Simply you can Dial

IP Address or PhoneNumber@IP or PhoneNumber@IP:Port from key pad.

For the above case if peer to peer is disabled and you are dialing the above mentioned dialing procedure, these calls shall be discarded.

I am not able to dial IP Address or Alpha Numeric Characters from keypad,

why?

For dialing IP Address or Alpha Numeric characters from key pad, you need

to select the key pad mode as Alphanumeric, default is Numeric mode.

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GLV-540 User Manual

For selecting the key pad mode as Alpha Numeric, Click on the first option

of Function Button P1 and select the Key Mode as Alpha Numeric.

After power up and going off hook, system plays error tone, why?

Please verify whether the SIP registration is successful. This can be verified

from Web on “User ConfigurationUser” page Registration Status option. In

case sip parameters are not configured properly, modify it from “Sip

ConfigurationSip Accounts” page.

In the connected state switching between the audio interfaces does not

work properly, why?

The GLV has a Group Listen (GL) feature. According to this feature, user can

listen on Handset / Headset and speaker. There are two types of Group

Listen, Handset Group Listen and Headset Group Listen. In Handset GL,

user can listen on both Handset speaker and Hands free speaker and talk on

Handset mic and in Headset GL; user can listen on both Headset speaker

and Hands free speaker and talk on Headset mic.

This feature is initiated when user switches between the interfaces. For e.g.,

if user is currently in handset and presses the speaker button on keypad,

the soft key on LCD shows, “Talk”, ‘Monitor” or “Cancel”. The “Talk” soft key

will switch the interface from handset to speaker. The “Monitor” option will

enable Handset GL. The “Cancel” option will enable to remain in Handset

interface. In this screen there is a time out configured after which the “Talk”

option is selected by the phone.

An established call gets disconnected after sometime, why?

The phone has a feature to limit the maximum call duration. This will cause

automatic call disconnection once the call duration reaches the configured

maximum call duration.

To prevent a call from being disconnected in this manner, configure the

Maximum Call Duration to 0. Maximum call duration configuration is

available in “Device Configuration-> Device” web page

I am using PPPoE to connect to the network, the PPP connection drops after

sometime, why?

The phone will terminate the PPPoE connection if there is no network

activity for the configured PPPoE Idle Timeout. Configure the PPPoE “idle

timeout” to 0 if you want the phone to maintain the PPPoE connection

I have configured a domain name of public NTP server to synchronize the

date & time. The phone is not obtaining the time from NTP server, why?

Please check if the appropriate DNS server IP address and the Default

Gateway IP address have been configured on the phone. These needed to

be configured; otherwise the phone will not be able to contact the NTP

server.

I have correctly configured a domain name of public NTP server, DNS

Server and default Gateway IP Addresses. The phone is not obtaining the

time from NTP server, why?

The phone will not set the date & time receive from NTP server if the

difference between the received date & time and current system time is

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