eHome EH103 User Manual
Table of Contents
Product Overview ......................................................3
Package Contents..................................................3
System Requirements ...........................................3
Introduction ............................................................4
Features .................................................................5
Hardware Overview ...............................................6
LEDs ................................................................ 6
Installation .................................................................. 7
Getting Started ......................................................7
Remove Existing Installations ..........................7
Disable Other Wireless Adapters .....................8
Wireless Installation Considerations ....................10
Adapter Installation ..............................................11
Configuration ...........................................................18
eHome Configuration Utility .................................18
Troubleshooting ....................................................... 31
Networking Basics .................................................. 36
Check your IP address ........................................36
Statically Assign an IP address ...........................37
Technical Specifications ......................................... 38
Contacting Technical Support ................................ 39
Warranty ...................................................................40
Wireless Networks ......................................... 19
My Wireless Networks ...................................20
Support .......................................................... 23
Wireless Security ..................................................... 24
What is WEP? ......................................................24
What is WPA? ...................................................... 25
Configure WEP ....................................................26
Configure WPA/WPA2 Passphrase ...................... 28
Configure WPA/WPA2 .......................................... 30
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eHome EH103 User Manual
Product Overview
Package Contents
eHome EH103
Wireless G USB 2.0 Adapter
System Requirements
• A computer or laptop with an available USB 2.0 port
• Windows® 2000 or XP
• At least 64MB of memory
• Properly installed and working USB Controller
Manual, software, and
warranty on CD
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eHome EH103 User Manual
Introduction
Congratulations on your purchase of this IEEE 802.11g Wireless USB 2.0 Adapter. This manual helps to get familiar
with the Wireless USB 2.0 Adapter. This manual contains detailed instructions in operation of this product. Please keep
this manual for future reference.
With a Wireless LAN (IEEE 802.11g) USB 2.0 Adapter, a desktop or laptop computer can communicate with another
computer in a wireless way. Easy-to-use utilities are bundled with Wireless USB Adapter for configuration, monitoring,
and diagnosis purposes.
The Wireless USB 2.0 Adapter can wirelessly transmit and receive data, minimizing the need for wired connections,
at a speed of up to fifty-four megabit per second. It provides users with an access to real-time information anywhere
in their organization. The mobility provides productivity and service, which are not available under wired networks. The
Wireless USB 2.0 Adapter configuration is easy to change from peer-to-peer networks, suitable for a small number of
users, to full infrastructure networks of thousands of users that allow roaming around a broad area.
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eHome EH103 User Manual
• Compatible with IEEE 802.11g high rate standard to provide wireless Ethernet speeds of 54Mbps* data rate
• Compliant with Universal Serial Bus Rev.2.0, 1.1, 1.0 specification
• Dynamic data rate scaling at 54, 48, 36, 24, 18, 12, 9 and 6Mbps for 802.11g
• Dynamic data rate scaling at 11, 5.5, 2 and 1Mbps for 802.11b
• Maximum reliability, throughput and connectivity with automatic data rate switching
• Supports WMM QoS (Wi-Fi Multimedia Quality of Service)
• Supports wireless data encryption with 64/128-bit WEP standard for security
• Supports WPA, WPA2, WPA-PSK, WPA2-PSK
• Intuitive GUI setup software provide easy configuration
• Plug-and-Play operation
• Drivers support 2000 and XP
• Simple user setup & diagnostics utilities
• Type approval compliant with FCC Part 15.247 for US, ETS 300 328 for Europe
Features
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eHome EH103 User Manual
Hardware Overview
LEDs
USB Port
Used to connect the EH103 to
your computer.
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eHome EH103 User Manual
Installation
This section will walk you through the installation process. If you have a built-in wireless adapter, please disable it in
device manager before installing your eHome adapter. Also, if you have previously installed another wireless adapter,
please make sure any software is uninstalled.
Getting Started
Before installing your new eHome wireless adapter, please verify the following:
• Remove any previous installations of wireless adapters
• Disable any built-in wireless adapters
• Verify the settings such as the SSID and security settings of the network(s) you want to connect to
Remove Existing Installations
If you’ve installed a different manufacture’s adapter or a different model eHome adapter, make sure the software is
uninstalled before installing the new software. Some utilities may cause a conflict with the new software. If you plan
to use multiple adapters at different times, make sure the utilities are not set to load when your computer boots up.
Windows® XP users may use the built-in wireless utility for all adapters.
To remove any old software:
Windows® XP users: Click Start > Control Panel > Add or Remove Programs.
Windows® 2000 users: Click Start > Settings > Control Panel > Add or Remove Programs.
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Disable Other Wireless Adapters
Most newer laptops may include a built-in wireless adapter. To prevent any
conflicts or confusion with the eHome wireless adapter, it is recommended to
disable the wireless adapter (as well as any unused Ethernet adapters).
From the desktop, right-click on the My Computer icon and select
Properties.
Click the Hardware tab and then click Device Manager. Scroll down the list
and click the + sign to the left of Network Adapters.
Right-click the adapter you would like to disable and select Disable.
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Click Yes to disable the adapter.
The adapter is now disabled. When disabled, a red X will
be displayed.
Disabling the adapter will not remove the drivers. If you
would like to use the adapter, simply right-click it and
select Enable.
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Wireless Installation Considerations
The eHome wireless adapter lets you access your network using a wireless connection from virtually anywhere within
the operating range of your wireless network. Keep in mind, however, that the number, thickness and location of walls,
ceilings, or other objects that the wireless signals must pass through, may limit the range. Typical ranges vary depending
on the types of materials and background RF (radio frequency) noise in your home or business. The key to maximizing
wireless range is to follow these basic guidelines:
1. Keep the number of walls and ceilings between the eHome adapter and other network devices to a
minimum - each wall or ceiling can reduce your adapter’s range from 3-90 feet (1-30 meters.) Position
your devices so that the number of walls or ceilings is minimized.
2. Be aware of the direct line between network devices. A wall that is 1.5 feet thick (.5 meters), at a 45degree angle appears to be almost 3 feet (1 meter) thick. At a 2-degree angle it looks over 42 feet (14
meters) thick! Position devices so that the signal will travel straight through a wall or ceiling (instead of
at an angle) for better reception.
3. Building Materials make a difference. A solid metal door or aluminum studs may have a negative effect on
range. Try to position access points, wireless routers, and computers so that the signal passes through
drywall or open doorways. Materials and objects such as glass, steel, metal, walls with insulation, water
(fish tanks), mirrors, file cabinets, brick, and concrete will degrade your wireless signal.
4. Keep your product away (at least 3-6 feet or 1-2 meters) from electrical devices or appliances that
generate RF noise.
5. If you are using 2.4GHz cordless phones or X-10 (wireless products such as ceiling fans, lights, and
home security systems), your wireless connection may degrade dramatically or drop completely. Make
sure your 2.4GHz phone base is as far away from your wireless devices as possible. The base transmits
a signal even if the phone in not in use.
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eHome EH103 User Manual
Adapter Installation
Turn on the computer and Insert the eHome EH103 Driver CD in the CD-ROM drive. The step-by-step instructions that
follow are shown in Windows® XP. The steps and screens are similar for the other Windows® operating systems.
Note: Do NOT install the EH103 Wireless G USB Adapter into your computer before installing the driver
software from the eHome CD!
If the CD Autorun function does not automatically start on your computer, go to Start > Run. In the run box type “D:\
Drivers\setup.exe” (where D: represents the drive letter of your CD-ROM drive).
When the autorun screen appears, click Install Drivers.
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eHome EH103 User Manual
The InstallShield Wizard window will appear.
Click Next to continue.
By default setup will install to the default location: C:\Wireless G USB
Adapter EH103, where C: represents the drive letter of your hard drive.
To install to a different location click Browse and specify the location.
Click Next.
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eHome EH103 User Manual
Select the Program Files folder location.
Click Next to continue.
Remove the protective covering from the EH103.
Insert the EH103 into an available USB port on your computer.
Optional: If desired or necessary, attach the cradle between the
EH103 and your computer.
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eHome EH103 User Manual
For Windows® XP: This Hardware Installation alert screen may
appear.
Click Continue Anyway.
Click the Scan button to display a list of wireless networks (site
survey).
You may manually enter the SSID or network name.
Click Next to continue.
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eHome EH103 User Manual
Click on the network name (SSID) and click Connect.
If there is a lock icon under Security, this means the network is secure
(WEP or WPA).
If the wireless network you are trying to connect to is encrypted, enter
the WEP key or WPA passphrase. Click Next to continue.
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eHome EH103 User Manual
Click Finish to continue.
Click Finish to complete the installation.
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eHome EH103 User Manual
Select Yes, I want to restart my computer now and click Finish.
After you have completed the installation, the eHome EH103 Wireless Connection Manager will automatically start and
the utility icon will appear in the bottom right hand corner of the desktop screen (systray). If this icon appears GREEN,
then you have successfully installed the EH103, are connected to a wireless network and are ready to communicate!
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Configuration
This section will show you how to configure your new eHome wireless adapter using the eHome Wireless Utility.
eHome Configuration Utility
The eHome EH103 uses the Configuration Utility as the management software. The utility provides the user an easy
interface to change any settings related to the wireless adapter. After you have completed the installation of the
EH103 and whenever you start the computer, the Configuration Utility starts automatically and the system tray icon is
loaded in the toolbar. Clicking on the utility icon will start the Configuration Utility.
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Wireless Networks
The Wireless Networks (Site Survey) page will display all wireless networks that are available in your area. To connect
to a network, simply highlight the wireless network (SSID) and click Connect.
SSID:
MAC:
Signal:
Security:
Channel:
Refresh Button:
Connect Button:
The SSID (Service Set Identifier) is the name
of the wireless network.
Displays the MAC address of the wireless
device.
Displays the Link Quality of the wireless
connection.
If there is a “lock” icon, this means the wireless
network is secure. You must know the encryption
key/security settings to connect.
Displays the channel of the wireless network.
Rescans for available wireless networks in your
area.
Highlight a wireless network and click the
Connect button. If the network is secure, a
pop-up window will appear. Enter the security
information to connect (refer to the Wireless
Security section for more information).
Activate Button:
My Wireless
Networks:
Select a wireless network profile from the
drop-down menu and click Activate to connect.
Allow up to 30 seconds to connect.
Wireless networks that you have connect to will
be displayed in this drop-down.
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My Wireless Networks
The My Wireless Networks page will allow you to create, edit, and delete wireless network profiles. Every time you
connect to a network using the Wireless Networks page, a profile will automatically be created.
New Button:
Modify:
Delete:
Active:
Profile Details:
Click New to create a new wireless network
profile (refer to page 20).
Click Modify to edit a current profile (refer to
page 21).
Click Delete to remove a profile.
Click Activate to use a profile. Allow up to 30
seconds to connect to the wireless network.
The Profile Details section will display information
about the wireless network such as the network
name (SSID), network type (Infrastructure or
Ad-Hoc), and if the network is secured.
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Add Profile
You may add a new network by clicking the New button from the My Wireless Networks page.
Profile Name:
SSID:
Network Type:
Set Security:
OK Button:
Enter a name for your profile (e.g. Home, Office,
Coffee Shop).
Enter the SSID of the wireless network.
Select the network type. If you are connecting
to a wireless router or access point, select
Infrastructure. If you are connecting to another
wireless client such as an adapter, select
Ad-Hoc.
Select the type of security used. Please refer
to the Wireless Security section for more
information.
Click OK to save your settings.
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Modify Profile
You may edit an existing profile by clicking the Modify button from the My Wireless Networks page.
Profile Name:
SSID:
Network Type:
Set Security:
OK Button:
Enter a name for your profile (e.g. Home, Office,
Coffee Shop).
Displays the SSID of the network.
Displays the network type.
Select the type of security used. Please refer
to the Wireless Security section for more
information.
Click OK to save your settings.
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Support
If you need help, click the Support button. A pane will appear to the right of the utility which will display information
about the utility. Click About to see the current software and firmware version.
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Wireless Security
This section will show you the different levels of security you can use to protect your data from intruders. The EH103
offers the following types of security:
• WPA2 (Wi-Fi Protected Access 2) • WPA2-PSK (Pre-Shared Key)
• WPA (Wi-Fi Protected Access) • WPA-PSK (Pre-Shared Key)
• WEP (Wired Equivalent Privacy)
What is WEP?
WEP stands for Wired Equivalent Privacy. It is based on the IEEE 802.11 standard and uses the RC4 encryption
algorithm. WEP provides security by encrypting data over your wireless network so that it is protected as it is transmitted
from one wireless device to another.
To gain access to a WEP network, you must know the key. The key is a string of characters that you create. When using
WEP, you must determine the level of encryption. The type of encryption determines the key length. 128-bit encryption
requires a longer key than 64-bit encryption. Keys are defined by entering in a string in HEX (hexadecimal - using
characters 0-9, A-F) or ASCII (American Standard Code for Information Interchange – alphanumeric characters) format.
ASCII format is provided so you can enter a string that is easier to remember. The ASCII string is converted to HEX
for use over the network. Four keys can be defined so that you can change keys easily.
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eHome EH103 User Manual
What is WPA?
WPA, or Wi-Fi Protected Access, is a Wi-Fi standard that was designed to improve the security features of WEP (Wired
Equivalent Privacy).
The 2 major improvements over WEP:
• Improved data encryption through the Temporal Key Integrity Protocol (TKIP). TKIP scrambles the keys
using a hashing algorithm and, by adding an integrity-checking feature, ensures that the keys haven’t been
tampered with. WPA2 is based on 802.11i and uses Advanced Encryption Standard instead of TKIP.
• User authentication, which is generally missing in WEP, through the extensible authentication protocol
(EAP). WEP regulates access to a wireless network based on a computer’s hardware-specific MAC
address, which is relatively simple to be sniffed out and stolen. EAP is built on a more secure public-key
encryption system to ensure that only authorized network users can access the network.
WPA-PSK/WPA2-PSK uses a passphrase or key to authenticate your wireless connection. The key is an alpha-numeric
password between 8 and 63 characters long. The password can include symbols (!?*&_) and spaces. This key must
be the exact same key entered on your wireless router or access point.
WPA/WPA2 incorporates user authentication through the Extensible Authentication Protocol (EAP). EAP is built on a
more secure public key encryption system to ensure that only authorized network users can access the network.
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eHome EH103 User Manual
Configure WEP
It is recommended to enable WEP on your wireless router or access point before configuring your wireless adapter. If
you are joining an existing network, you will need to know the WEP key being used.
1. Open the Wireless Utility by double-clicking on the eHome icon in your system tray (lower-right corner of screen).
From the list of available wireless networks, select the network you want to connect to and click Connect. If the
network is using WEP, the screen (as shown to the left) will appear.
2. Enter the WEP key exactly as it is on your wireless router or access point.
3. Click the Show text in the password field box to see the WEP key. Unchecking it will hide the key.
4. Click OK to connect to the network. Allow up to 30 seconds to connect.
If you would like to create a new network and enter the WEP settings, refer to the next page.
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eHome EH103 User Manual
It is recommended to enable WEP on your wireless router or access point before configuring your wireless adapter.
make sure you enter the WEP key exactly the same on all wireless devices. It is strongly recommended to set the
authentication to Shared Key.
1. Open the Wireless Utility by double-clicking on the eHome icon in your system tray (lower-right corner of screen).
Click on New to create a new profile or highlight an existing profile and click Modify.
2. Select WEP under Set Security Option.
3. Select Shared and then select the Key Length from the drop-down menu.
4. Enter the WEP key exactly as it is on your wireless router or access point.
5. Click OK to connect to the network. Allow up to 30 seconds to connect.
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eHome EH103 User Manual
Configure WPA/WPA2 Passphrase
It is recommended to enable WPA-PSK on your wireless router or access point before configuring your wireless adapter.
If you are joining an existing network, you will need to know the WPA-PSK passphrase being used.
1. Open the Wireless Utility by double-clicking on the eHome icon in your system tray (lower-right corner of screen).
2. Highlight the wireless network (SSID) you would like to connect to and click Connect. If the network is using WPA-
PSK, the screen (as shown to the left) will appear.
3. Enter the WPA-PSK passphrase exactly as it is on your wireless router or access point. Click the Show text in the
password field box to see the passphrase. Unchecking it will hide it.
4. Click OK to connect to the network. Allow up to 30 seconds to connect.
If you would like to create a new network and enter the WPA-PSK/WPA2-PSK settings, refer to the next page.
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Configure WPA/WPA2 Passphrase
It is recommended to enable WPA-PSK on your wireless router or access point before configuring your wireless adapter.
Make sure you enter the passphrase exactly the same on all wireless devices.
1. Open the Wireless Utility by double-clicking on the eHome icon in your system tray (lower-right corner of screen).
Click on New to create a new profile or highlight an existing profile and click Modify.
2. Select WPA-PSK or WPA2-PSK under Set Security Option.
3. Select TKIP or AES.
4. Enter the passphrase exactly as it is on your wireless router or access point.
5. Click OK to connect to the network. Allow up to 30 seconds to connect.
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Configure WPA/WPA2
WPA and WPA2 are for advanced users who are familiar with using a RADIUS
server and setting up certificates.
1. Open the Wireless Utility by double-clicking on the eHome icon in your
system tray (lower-right corner of screen). Click on New to create a new
profile or highlight an existing profile and click Modify.
2. Select WPA or WPA2 under Set Security Option and then select TKIP or
AES.
3. Click on Advanced Config to continue.
4. Select a Certificate from the drop-down menu.
5. Select the Certificate Authorities from the drop-down menu.
6. Enter the Server or Domain name.
7. Enter your Login Name.
8. Click OK to save your settings.
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Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the EH103. Read
the following descriptions if you are having problems. (The examples below are illustrated in Windows® XP. If you have
a different operating system, the screenshots on your computer will look similar to the following examples.)
1. How do I know if my adapter is installed properly?
Go to Start > My Computer > Properties.
Select the Hardware Tab.
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Click the + sign next to Network Adapters.
Rig ht -click on eH ome EH1 03 USB
Adapter.
Select Properties to check that the drivers
are installed properly.
Look under Device Status to check that the device
is working properly. Click OK to continue.
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2. Why can’t I connect to the access point or the wireless router?
• Make sure that the SSID on the EH103 Wireless USB Adapter is exactly the same as the SSID on the
access point or wireless router.
• Move the EH103 and the access point or wireless router into the same room and then test the wireless
connection.
• Disable all security settings. (WEP, MAC address control, WPA).
• Make sure that the access point/router is not set to a different frequency.
• Turn off your access point and the computer with the EH103. Turn on the access point, and then turn on
the computer with the EH103.
• Refresh the eHome Wireless Connection Manager.
3. Why aren’t the Power and Link lights on?
• Check to see if the EH103 Wireless USB Adapter is firmly inserted into the USB port of your computer.
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4. What should I do when the computer with the EH103 installed is unable to connect to the wireless network
and/or the internet?
• Check that the LED indicators for the broadband modem are indicating normal activity. If not, there may
be a problem with the broadband connection.
• Check that the LED indicators on the wireless router are functioning properly. If not, check that the AC
power and Ethernet cables are firmly connected.
• Check that the IP address, subnet mask, gateway, and DNS settings are correctly entered for the
network.
• In Infrastructure mode, make sure the same Service Set Identifier (SSID) is specified on the settings
for the wireless clients and access points. The SSID factory default setting for most eHome products
is default. (Double-click on the WLAN icon in the taskbar. The Link Info screen will display the SSID
setting.)
• In Ad-Hoc mode, both wireless clients will need to have the same SSID. Please note that it might be
necessary to set up one client to establish a BSS (Basic Service Set) and wait briefly before setting
up other clients. This prevents several clients from trying to establish a BSS at the same time, which
can result in multiple singular BSSs being established, rather than a single BSS with multiple clients
associated to it.
• Check that the Network Connection for the wireless client is configured properly. Select AP (Infrastructure)
when connecting to an access point and select Ad-Hoc mode when connecting without an access point.
Double-click on the WLAN icon in the taskbar > click on Configuration to change the settings for the
wireless adapter.
• If Security is enabled, make sure that the correct encryption keys are entered on both the EH103 and
the access point. Double-click on the WLAN icon in the taskbar > click Encryption. Check to see that
the key selected is set to the same key as other devices on the network.
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5. How can I troubleshoot distance issues using the EH103?
• Move the EH103 and the access point or wireless router into the same room and then test the wireless
connection.
• Change the channel of the access point or wireless router.
• Move devices within the line of sight.
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Networking Basics
Check your IP address
After you install your new eHome adapter, by default, the TCP/IP settings should be set to obtain an IP address from
a DHCP server (i.e. wireless router) automatically. To verify your IP address, please follow the steps below.
Click on Start > Run. In the run box type cmd and click OK.
At the prompt, type ipconfig and press Enter.
This will display the IP address, subnet mask, and the default gateway of your adapter.
If the address is 0.0.0.0, check your adapter installation, security settings, and the settings on your router. Some firewall
software programs may block a DHCP request on newly installed adapters.
If you are connecting to a wireless network at a hotspot (e.g. hotel, coffee shop, airport), please contact an employee
or administrator to verify their wireless network settings.
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Statically Assign an IP address
If you are not using a DHCP capable gateway/router, or you need to assign a static IP address, please follow the steps
below:
Step 1
Windows® XP - Click on Star t > Con trol Pa nel > Net work
Connections.
Windows® 2000 - From the desktop, right-click My Network Places >
Properties.
Step 2
Right-click on the Local Area Connection which represents your eHome
network adapter and select Properties.
Step 3
Highlight Internet Protocol (TCP/IP) and click Properties.
Step 4
Click Use the following IP address and enter an IP address that is on the
same subnet as your network or the LAN IP address on your router.
Example: If the router´s LAN IP address is 192.168.0.1, make your IP
address 192.168.0.X where X is a number between 2 and 99. Make sure that the number you choose is not in use on
the network. Set Default Gateway the same as the LAN IP address of your router (192.168.0.1).
Set Primary DNS the same as the LAN IP address of your router (192.168.0.1). The Secondary DNS is not needed or
you may enter a DNS server from your ISP.
Step 5
Click OK twice to save your settings.
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Technical Specifications
Standards
• IEEE 802.11b
• IEEE 802.11g
• IEEE 802.11
Wireless Signal Rates*
• 54Mbps • 48Mbps
• 36Mbps • 24Mbps
• 18Mbps • 12Mbps
• 11Mbps • 9Mbps
• 6Mbps • 5.5Mbps
• 2Mbps • 1Mbps
Security
• WPA - Wi-Fi Protected Access
• WPA2 - Wi-Fi Protected Access2
• 64/128-bit WEP
Media Access Control
CSMA/CA with ACK
Frequency Range
2.4GHz to 2.462GHz
Wireless Signal Range*
• Indoors: Up to 328 feet (100 meters)
• Outdoors: Up to 1,312 feet (400 meters)
Modulation Technology
• Orthogonal Frequency
Receiver Sensitivity
• 54Mbps OFDM, 10% PER,-68dBm)
• 48Mbps OFDM, 10% PER,-68dBm)
• 36Mbps OFDM, 10% PER,-75dBm)
• 24Mbps OFDM, 10% PER,-79dBm)
• 18Mbps OFDM, 10% PER,-82dBm)
• 12Mbps OFDM, 10% PER,-84dBm)
• 11Mbps CCK, 8% PER,-82dBm)
• 9Mbps OFDM, 10% PER,-87dBm)
• 6Mbps OFDM, 10% PER,-88dBm)
• 5.5Mbps CCK, 8% PER,-85dBm)
• 2Mbps QPSK, 8% PER,-86dBm)
• 1Mbps BPSK, 8% PER,-89dBm)
Transmitter Output Power
15dBm ± 2dB
Internal Antenna Type
Dual Antenna Diversity Switching
Operating Temperature
32°F to 131°F ( 0°C to 55°C)
Humidity
95% maximum (non-condensing)
Warranty
60 Day
Division Multiplexing (OFDM)
• Complementary Code Keying (CCK)
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Contacting Technical Support
eHome provides free technical support for customers within the United States and within Canada for the duration of
the warranty period on this product.
U.S. and Canadian customers can contact eHome technical support at http://www.ehomeproducts.net.
Before you contact technical support, please have the following ready:
• Model number of the product (e.g. EH103)
• Hardware Revision (located on the label on the adapter (e.g. rev A1))
• Serial Number (s/n number located on the label on the adapter).
You can find software updates and user documentation on the eHome website as well as frequently asked questions
and answers to technical issues.
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Warranty
Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited Warranty:
• Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor,
and
• Only for products purchased and delivered within the fifty states of the United States, the District of Columbia, U.S.
Possessions or Protectorates, U.S. Military Installations, or addresses with an APO or FPO.
Limited Warranty:
D-Link warrants that the hardware portion of the D-Link product described below (“Hardware”) will be free from material defects in
workmanship and materials under normal use from the date of original retail purchase of the product, for the period set forth below
(“Warranty Period”), except as otherwise stated herein.
• Hardware: Sixty (60) days
The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at DLink’s option, to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the
actual purchase price paid. Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement
hardware need not be new or have an identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part
thereof with any reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects
to the defective Hardware. Repaired or replacement hardware will be warranted for the remainder of the original Warranty Period or ninety
(90) days, whichever is longer, and is subject to the same limitations and exclusions. If a material defect is incapable of correction, or if
D-Link determines that it is not practical to repair or replace the defective Hardware, the actual price paid by the original purchaser for the
defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware or part thereof that is replaced
by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund.
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Limited Software Warranty:
D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional specifications
for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety
(90) days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and operated as contemplated
in its documentation. D-Link further warrants that, during the Software Warranty Period, the magnetic media on which D-Link delivers the
Software will be free of physical defects. The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under
this Limited Warranty will be, at D-Link’s option, to replace the non-conforming Software (or defective media) with software that substantially
conforms to D-Link’s functional specifications for the Software or to refund the portion of the actual purchase price paid that is attributable
to the Software. Except as otherwise agreed by DLink in writing, the replacement Software is provided only to the original licensee, and
is subject to the terms and conditions of the license granted by D-Link for the Software. Replacement Software will be warranted for the
remainder of the original Warranty Period and is subject to the same limitations and exclusions. If a material non-conformance is incapable
of correction, or if D-Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by
the original licensee for the non-conforming Software will be refunded by D-Link; provided that the non-conforming Software (and all copies
thereof) is first returned to D-Link. The license granted respecting any Software for which a refund is given automatically terminates.
Non-Applicability of Warranty:
The Limited Warranty provided hereunder for Hardware and Software portions of D-Link’s products will not be applied to and does not cover
any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the
sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold
“As-Is” without any warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything
stated herein to the contrary.
Submitting A Claim:
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired
and the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software
nonconformance in sufficient detail to allow DLink to confirm the same, along with proof of purchase of the product (such
as a copy of the dated purchase invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to assist
the customer in resolving any suspected defects with the product. If the product is considered defective, the customer must
obtain a Return Material Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID
Number at https://rma.dlink.com/.
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• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping
package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside
of the package. Do not include any manuals or accessories in the shipping package. DLink will only replace the defective
portion of the product and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products
sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer
and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible
for any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via
UPS Ground or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an
address in the United States, otherwise we will ship the product to you freight collect. Expedited shipping is available upon
request and provided shipping charges are prepaid by the customer. D-Link may reject or return any product that is not
packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from
the outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping charges
for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by
D-Link not to be defective or non-conforming.
What Is Not Covered:
The Limited Warranty provided herein by D-Link does not cover:
Products that, in D-Link’s judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty
installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the
model or serial number has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for
repair, and shipping costs; Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage
that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other
products or services provided by anyone other than D-Link; and Products that have been purchased from inventory clearance or liquidation
sales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product.
While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only an Authorized
D-Link Service Office. Improper or incorrectly performed maintenance or repair voids this Limited Warranty.
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Disclaimer of Other Warranties:
EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY
OF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT.
IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF
SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY,
SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
Limitation of Liability:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY
OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY
CHARACTER, WHETHER DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR
LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF
OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D-LINK’S PRODUCT IS CONNECTED WITH, LOSS OF INFORMATION
OR DATA CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK FOR WARRANTY SERVICE)
RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF
THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY
FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR
NONCONFORMING PRODUCT. THE MAXIMUM LIABILITY OF D-LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE
PRICE OF THE PRODUCT COVERED BY THE WARRANTY. THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES
ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED OR STATUTORY.
Governing Law:
This Limited Warranty shall be governed by the laws of the State of California. Some states do not allow exclusion or limitation of incidental
or consequential damages, or limitations on how long an implied warranty lasts, so the foregoing limitations and exclusions may not apply.
This Limited Warranty provides specific legal rights and you may also have other rights which vary from state to state.
Trademarks:
eHome Networking is a registered trademark of D-Link Systems, Inc. Other trademarks or registered trademarks are the property of their
respective owners.
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Copyright Statement:
No part of this publication or documentation accompanying this product may be reproduced in any form or by any means or used to make
any derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link Systems, Inc., as
stipulated by the United States Copyright Act of 1976 and any amendments thereto. Contents are subject to change without prior notice.
Copyright 2006 by D-Link Corporation/D-Link Systems, Inc. All rights reserved.
CE Mark Warning:
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required
to take adequate measures.
FCC Statement:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
For detailed warranty information applicable to products purchased outside the United States, please contact the corresponding local
D-Link office.
Version 1.0
August 7, 2006
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