Dish Network 138410, Solo 811 User Manual

Contents

Safety Instructions................................................................................iii

Chapter 1 - Introduction.........................................................................1

Welcome to DISH Network™ ...............................................................1

Overview ...............................................................................................1

Getting the Most of Your HD Satellite Receiver

If You Need More Assistance ...............................................................2

Quick Start Guide .................................................................................3

Quick Tour of the Menus ......................................................................5

About Satellite Television .....................................................................9

Satellite Signal Quality ..........................................................................9

Chapter 2 - Receiver Description and Installation ............................11

Receiver Front Panel ..........................................................................11

Receiver Back Panel Connections ..................................................... 13

The Remote Control ..............................

Remote Control Settings ........................

UHF Remote Control Antenna ............................................................18

Installing the Receiver ........................................................................20

Connecting Your Receiver to a Phone Line ........................................24

Initial Set Up for Off-Air Broadcasts or Cable .....................................25

.............................................15

.............................................17

.................................... 2

Chapter 3 - Using the System ............................................................ 31

Using the Remote Control ..................................................................31

Changing Channels ............................................................................35

Using the Menus .................................................................................35

Using Text Fields ................................................................................ 37

Using the Program Guide ...................................................................38

Using the Program Banner .................................................................40

Using the Browse Banner ...................................................................40

Ordering Pay-Per-View Programs .........

Using Themes and Search .................................................................42

Using dish home Interactive TV Applicat

Using Favorites Lists ..........................................................................44

Using Timers ....................................................................................... 46

Setting Up the Receiver to Control a VCR

.............................................42

ions ..................................... 44

.......................................... 52

Page i

Contents

Using Locks ........................................................................................54

Using Caller ID ....................................................................................59

Advanced Features .............................................................................61

Display Options for Local Channels ....................................................63

Changing Program Languages ..............

Control Other Devices with the Remote ..............................................64

Teaching Another Remote ..................................................................72

Resetting the Receiver to Factory Defaults ....

Troubleshooting Tools ........................................................................74

QAM Installations ................................................................................76

.............................................63

....................................73

Chapter 4 - Reference..........................................................................77

Troubleshooting Tables ......................................................................77

Device Codes ......................................................................................86

Appendix .............................................................................................91

Limited Warranty .................................................................................91

Residential Customer Agreement ..........

Staying Legal ......................................................................................97

FCC Compliance .................................................................................97

.............................................93

Index ..................................................................................................... 99

Page ii

Safety Instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with a dry cloth.

7. Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.

11. Use only attachments/accessories specified by the manufacturer.

12. Unplug this apparatus during lightning storms or when unused for long periods
of time.

13. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as the power supply cord or plug
is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or
has been dropped.

Apparatus shall not be exposed to dripping or splashing and no
objects filled with liquids, such as vases, shall be placed on the
apparatus.

Page iii

Safety

Note to Satellite TV System Installer: This reminder is provided to call the

satellite TV system installer’s attention to Article 820-40 of the National
Electrical Code (NEC) that provides guidelines for proper grounding and, in

particular, specifies that the cable ground shall be connected to the grounding
system of the building as close to the point of cable entry as practical.

Safety Tips

• Unplug the receiver from the AC power outlet before cleaning.

• The use of accessories or attachments not recommended by the receiver
manufacturer will void the Limited Warranty.

•Do not place the receiver in an enclosure such as a cabinet without proper
ventilation.

• Do not install the receiver in any area where the temperature can be less than
40°F or more than 113°F.

•Do not stack the receiver on top of or below other electronic devices.

• Operate the receiver using only the type of power source indicated on the
marking label. Unplug the receiver power cord by gripping the power plug, not
the cord.

•Do not overload wall outlets or extension cords, as this can result in a risk of
fire or electrical shock.

• Never insert objects of any kind into the receiver through openings, as the
objects may touch dangerous voltage points or short out parts. This could cause
fire or electrical shock.

• Make sure that the outdoor parts of the antenna system are grounded in
accordance with local, state, federal, and National Electrical Code (NEC)
requirements.

•Do not locate the antenna near overhead light or power circuits, or where it can
fall into such power lines or circuits. When installing the antenna, take extreme
care to avoid touching such power lines or circuits, as contact with them can be
fatal.

•Do not attempt to service the receiver yourself, as opening or removing covers
may expose you to dangerous voltage, and will void the Limited Warranty.
Refer all servicing to authorized service personnel.

• Use an outlet that contains surge suppression or ground fault protection. For
added protection during a lightning storm, or when the receiver is left
unattended and unused for long periods of time, unplug the power cord from the
wall outlet, disconnect the lines between the receiver and the antenna, and
disconnect the telephone line. This will provide some protection against
damage caused by lightning or power line surges.

Page iv

Chapter 1

Introduction

Welcome to DISH NetworkTM

Congratulations and welcome to the home theater experience of High Definition
Television (HDTV). This high definition (HD) digital satellite receiver provides
motion picture sharpness and wide screen format together with high quality
digital sound. You will also experience the convenience of Direct Broadcast
Satellite (DBS) service bringing high definition programming straight to your
home.

DISH Network consistently provides innovative products and services - with
high performance, ease of operation, and a wide variety of entertainment
options.

Overview

Before you use your satellite receiver, you can install the system yourself
or it can be installed by a professional technician. For a professional installation,
please call the Customer Service Center at 1-800-333-DISH (3474). If you
install the system yourself, use the instructions in Chapter 2.

A vital part of the installation is to set up the receiver to
get the latest software from the satellite. If you are having a
new system installed, your receiver will automatically get
this software.

For information on the receiver and its installation, read Chapter 2, Receiver

Description and Installation.

For information on any specific feature or function, including how to use the
remote control, read Chapter 3, Using The System.

If you have a problem operating the system, or receive an error message, use the
Troubleshooting Tables in Chapter 4, Reference.

Tips

In the margins of pages throughout this guide are tips and other information to
make using your satellite receiver easier.

Page 1

Chapter 1

Introduction

Conventions Used in This Guide

To make it easy for you to use this guide, we use the following conventions:

• The names of remote control buttons and modes are all uppercase.

Example: Press the SAT button.

• Menus and options that appear on the TV screen are in bold type.
Example: Open the

• Select means to move the highlight to an on-screen option or choice in a list
and press the SELECT/OK button on the remote control.
Example: Select the

• Connections on the back of the receiver are in small capital letters.
Example: S

ATELLITE IN

Program Guide.

Locks option.

Getting the Most of Your HD Satellite Receiver

To enjoy viewing high definition programming at its highest resolution and
quality, your DISH Network HD satellite receiver must be connected to an
HDTV set or monitor and displayed in a high definition format (1080i or 720p).
Your receiver must also be activated with qualifying programming to display in
high definition format.

If You Need More Assistance

If you need help after you read this guide, call Customer Service at
1-800-333-DISH (3474). You can also call the Customer Service number
for information on professional installation.

For those who purchased the receiver from an authorized DISH Network
retailer, contact the dealer listed on your

1. Press the SYSTEM INFO button on the receiver’s front panel to display the

System Info screen.

2. Select

Next until you open System Info - Three.

System Info screen.

Page 2

Quick Start Guide

After your system has been installed, order and watch your programming using
the following steps:

Step 1: Ordering Your Programming

1. Using your remote control, press SAT, and then press the blank
POWER button. Make sure the TV is also on.

2. Press GUIDE.

Program Guide appear in white. These channels can be

viewed immediately. However, many channels will be in red.
You cannot view these channels until you order programming.

3. Press the SYSTEM INFO button on the receiver's front panel to display the

System Info screen.

You will see that some channels in the

Quick Start Guide

Tip: Channels that
appear in red can’t
be viewed because
they are not part of
your subscription.
You can add
channels to your
subscription
simply by calling
DISH Network at
1-800-333-DISH.

Note: The screen shown here is just an example. You will see numbers and

information for your receiver.

4. Call the Customer Service Center at 1-800-333-DISH (3474). A customer
service representative will discuss the various programming packages
available.

5. Choose a package and the representative will authorize your programming.

6. Select

Cancel to close the System Info screen.

Page 3

Chapter 1

Introduction

Tip: The system
automatically
displays
programs based
on the current day
and time. You can
advance the Guide
to view informa­tion on future
programs, but not
programs that
have already
ended.

7. Press GUIDE. Wait a few minutes and the channels you pur-

chased will turn from red to white, and can now be viewed. If
your programming package qualifies, your should now be watch­ing TV in high definition format.

Step 2: Finding Programs To Watch

First, make sure the receiver is turned on. Press the POWER button
on the remote or press the POWER button on the receiver. There
are two ways to find information on programs.

• Press GUIDE. When the Program Guide opens, use the UP or

DOWN ARROW

light a program in the
SELECT/OK to watch it.

to view information on other channels. High-

Program Guide, and then press

• While viewing a program, press the BROWSE (RIGHT

ARROW) button. Then press either the UP or DOWN
ARROW

in the
SELECT/OK to watch the program.

. The information on other channels will appear

Browse Banner at the bottom of the screen. Press

Page 4

Quick Tour of the Menus

This tour guides you quickly through the basic features available through the

Main Menu. See Chapter 3, Using the System for more information about these

and other features.

1.

Press the remote control MENU button to open the Main Menu.

Quick Tour of the Menus

2. Press the 1 button to select the
This opens the

Guide

to find and select a program to watch. For now though, go on with

Program Guide on the TV screen. You can use the Program

Program Guide option on the Main Menu.

this tour.

3. Press the MENU button to go back to the

Main Menu.

Page 5

Chapter 1

Introduction

4. Press the 2 button to select the Themes and Search option on the Main

Menu

. Use this menu to search for programming by Theme Categories.

You can also select the

Search function to find programs by name or by key

words within the text of the event information in the program guide.

5. Press the MENU button to go back to the

6. Press the 4 button to open the

Favorites menu. This menu allows you to set

Main Menu.

up lists of your favorite channels to make finding what you want to watch
more convenient.

7. Press MENU to go back to the

Main Menu.

Page 6

Quick Tour of the Menus

8. Press the 5 button to select the Locks option on the Main Menu. This menu
allow you to apply password-protected locks on programming based on rat­ing, or even on a channel-by-channel basis. You can even lock PPV, hide
adult programming channels or hide all locked channels from being visible
in the program guide by selecting options within this menu.

9. Press MENU to go back to the

10. Press the 6 button to select the

Main Menu.
System Setup option on the Main Menu.

Use this menu to set up the system the way you want.

11. Press MENU to go back to the

Main Menu.

Page 7

Chapter 1

Introduction

12. Press the 7 button to select the Timers option on the Main Menu. This
screen is used for creating and changing timers used to trigger automatic
channel changes, reminders, or VCR recordings.

13. Press MENU to go back to the

14. Press the 8 button to select

Main Menu.

Customer Service. Use this menu to review

your statement, pay your bill, upgrade programming, and more.

15. Press the MENU to go back to the

Main Menu.

Page 8

About Satellite Television

16. Press the 9 button to select dish home Interactive TV. You can order chan-
nels, check the news, and even play games. The DISH button also opens
this screen.

17. Press VIEW TV.

About Satellite Television

Satellite television uses satellites in a stationary orbit over the Earth to deliver
television and audio programming. This type of orbit enables the satellites to
stay aligned over one place on the surface of the Earth. Once the satellite dish is
aimed at the satellite, the dish does not have to move to follow it.

Satellite Signal Quality

Rain and Snow Fade

Heavy rain, snow, or cloud cover can block the satellite signal, which can
interrupt your programming service. By aiming the satellite dish to get the
strongest signal during installation, you can help prevent rain and snow from
interrupting the signal. Your service will return after the weather condition has
passed.

Tip: If you lose
your picture, it’s
most likely due to
heavy rain, snow or
snow build-up on
your dish.

Page 9

Chapter 1

Introduction

Solar Interference

Twice a year, the sun moves to a position behind the DISH Network satellite as
it orbits the Earth. This event occurs during a few days at the beginning of the
spring and the beginning of the autumn and lasts only a few minutes.

During these brief periods, you will not be able to see programs on DISH
Network. When the sun has moved from behind the satellite, the programs will
reappear. This is an unavoidable natural event for all television involving the
use of satellites and has an adverse effect on many program providers.

Page 10

Chapter 2

Receiver Description and Installation

Receiver Front Panel

Smart Card Door

Behind this door is a slot for a future smart card. No smart card is included with
this receiver.

Info Button

Press INFO to display information about a program you are watching, or when
you have the

Menu Button

Press the MENU button to open the Main Menu.

Arrow Buttons

Use ARROWS to navigate and select menu items and to change satellite
channels.

When watching a program, pressing the LEFT ARROW button opens the

Themes menu and the RIGHT ARROW button opens the Browse Banner.

SELECT/OK Button

Press the SELECT/OK button to select an item you highlight.

Program Guide, Browse Banner, or Themes list open.

Page 11

Chapter 2

Receiver Description and Installation

System Info Button

Press the SYSTEM INFO button to open the System Info screen.

Cancel Button

Press this button to cancel and return to the previous menu or to watch a
program if there are no previous menus.

Power Button

Press the POWER button to turn the receiver on or off. Be sure to turn off the
satellite receiver so that your
remains current.

Program Guide and other system information

Mode Lights

These lights indicate that the receiver is on and operating in either SATELLITE
mode or OFF-AIR mode. The SATELLITE mode light is blue and the OFF-
AIR mode light is yellow.

Note: When both of the
and requires power for system updates. Don't unplug the receiver unless you
need to move it.

MODE lights are off, the receiver continues to work

IR Sensor and IR Blasters

The INFRARED (IR) SENSOR receives IR signals from the remote control.
The IR BLASTER transmits IR signals to control a VCR in order to perform
automated recordings.

Page 12

Receiver Back Panel Connections

Tighten the connections by hand only. If you use a wrench you
might over-tighten the connections and cause damage that would
not be covered by the Limited Warranty.

The receiver back panel has ports you can use to connect the
receiver to other devices (you may not need to use some of these
ports). The back panel also has the power cord and phone jack.

DVI-HDTV/DISH DVI Connector

This digital connection will give you the highest quality video,
both in standard definition and high definition. Use a DVI cable
to make this connection to your HDTV or HD Monitor. If you
use this output for video, you must still connect the audio with
the RCA A

UDIO OUTPUTS or the AUDIO DIGITAL OUTPUT.

Receiver Back Panel Connections

YPbPr Component Connectors

This connection provides another high quality video output for high
definition viewing. Use a YPbPr cable to make this connection to
your HDTV or HD monitor. The cable is color coded to match the
connections on your receiver and your TV. If you use this output for
video, you must still connect the audio with the RCA A

UTPUTS or the AUDIO DIGITAL OUTPUT.

O

UDIO

This output connection is not active if DVI-HDTV/DISH DVI is
connected to a DVI display device.

S-Video

The S-VIDEO connection provides high quality standard definition
video output. Use S-Video cables to connect this output to an S­Video equipped device such as a VCR. If you use this output for
video, you must still connect the audio with the RCA A

UTPUTS or the AUDIO DIGITAL OUTPUT.

O

UDIO

Page 13

Chapter 2

Receiver Description and Installation

Tip: For the best
viewing experience,
you should use the
off-air tuner
provided in your
DISH DVI-equipped
DISH HD satellite
receiver. The
satellite receiver’s
off-air tuner can
receive both analog
and digital off-air
broadcasts,
integrate off-air
programming into
its Program Guide,
and allow all of the
satellite and off-air
programming to be
viewed over a single
high-quality digital
connection.

Tip: Tighten the
coaxial cable
connections by
hand only.

Phono (RCA) Audio and Video Outputs

Two sets of color coded RCA A/V OUTPUT connectors provide
good quality standard definition audio and video. Use phono
RCA-type cables to connect these outputs to a VCR, for
example, for use in recording. You can also connect the audio
outputs for use with either of the HDTV video connections
(DISH DVI and YP

BPR) or the S-Video connection.

RCA Audio and Video Input

These input connections allow other devices (such as a VCR or
game console) to display content through the receiver audio/
video outputs. Use a phono RCA style cable to make the
connection to the outputs of other video source devices.

Note: While your receiver can convert the input to high

definition format on the DISH DVI or YP

BPR connections, the

receiver cannot convert the picture to high definition quality.
These inputs are selected as sub-channels of Channel 0 from the

program guide. See Using the Program Guide in Chapter 3 for
details.

Audio Digital Output

Connect to the AUDIO DIGITAL OUTPUT with an Audio Digital
Optical cable (available at consumer electronics stores). This
connection point is for use with high quality sound systems.

8VSB TV Antenna/Cable In

This input connection receives programming signals from either
local off-air broadcasters in both analog and digital broadcast
formats or a cable TV system. Use a coaxial cable to make this
connection to an external off-air antenna or a cable TV service. This
connector is color coded black.

This input connection can only be used if your receiver
is activated with qualifying DISH Network programming.

Page 14

UHF Remote Control Antenna

This input connection receives UHF signals from the remote
control. Connect the UHF antenna here, and set it so it
doesn't touch anything. Set the antenna straight up so you
can use the remote control as far away as possible. This
connector is color coded green.

Satellite In

The SATELLITE IN connection point is used to connect your
DISH Network antenna to your receiver so you can receive
satellite TV signals. The connection is made using RG-6
coaxial cable. This connector is color coded blue.

Telephone Jack

Connect a telephone cable with a standard RJ-11 telephone
connector to the receiver here, and then connect the cable to an
active telephone line.

Note: The receiver must be connected at all times to an active

telephone line.

The Remote Control

The remote control gives you easy access to all of the features of your satellite
receiver. You can set up the remote to control the satellite receiver, TV, VCR
and any other one piece of A/V equipment such as a DVD player and home
theater equipment.

If you are installing or re-installing your receiver, you will need to follow the
setup procedures in this chapter.

Complete instructions on how to use the remote, as well as the rest of the
system, are in Chapter 3.

Note: The remote control shown here is for example only. Your remote control

may be different.

The Remote Control

Tip: If you have
the receiver
connected to a
DSL (Digital
Subscriber Line)
phone line and it
cannot dial out,
you may have to
install a DSL filter
between the
receiver and the
telephone jack
on the wall.

Page 15

Chapter 2

Receiver Description and Installation

Remote Control Batteries

The remote control comes with AAA batteries, which need to be
installed when you first receive your system. When you replace
old batteries, you should replace all of the batteries. Use batteries
of the same kind, for example, alkaline or carbon zinc. Don’t mix
batteries of different kinds. Alkaline batteries last longer than
carbon zinc.

1. Press down on the top of the battery cover and slide the cover
off.

2. Take out all of the old batteries.

3. Put the new batteries in. Make sure you match the plus (“+”)
ends with the plus markings on the battery case.

4. Slide the cover back into place.

On Screen Low Remote Battery Warning

When you see a low battery warning message below the Program Banner, the
batteries in your remote control are weak and need to be replaced.

Page 16

Remote Control Settings

Change the Address

When you receive your system, your remote control and receiver have been set
to communicate on address 1. However, because UHF signals travel long
distances and go through walls, a neighbor's UHF Pro remote could control your
receiver by mistake if they are on the same address. Once all connections have
been made, to handle this problem, you can change the address on your remote
control and the receiver as follows:

Remote Control Settings

1. Press

SYSTEM INFO button on the receiver's front panel. The System Info

screen displays and shows the Remote Address.

Write down the address shown: _____________

2. Press and hold the

SAT button on your remote control for about

three seconds, until all of the mode buttons light up, and then let
go of the

3. Use the

SAT button.

NUMBER PAD buttons to enter any number between 1

and 16, but not the one you wrote in step 1.

Write down the number you entered:___________

4. Press the
correctly, the

5. Press the

Note: Make sure the Remote Address you see on the System
Info

POUND (#) button. If you entered the address

SAT mode will flash three times.

RECORD button.

screen is the same as the one you entered in step 3. If it isn't,

the remote cannot control the receiver.

6. Press the

SELECT/OK button to close the System Info screen.

Checking the Remote Control Address

1. Press and hold the SAT mode button for three seconds, until all
of the mode buttons light up, and then let go of the

2. Press the

POUND (#) button twice. The SAT mode button will

SAT button.

flash the same number of times as the address number (for
example, three flashes means address 3).

Page 17

Chapter 2

Receiver Description and Installation

UHF Remote Control Antenna

Attach a UHF Remote Control Antenna

Attach the UHF remote control antenna to the receiver's back panel REMOTE

NTENNA input so you can use your UHF Pro remote control.

A

ote: Be sure to set the antenna straight up so you can use the remote control

N

from as far away as possible. Don't let the antenna touch anything.

Note: For best off-air reception use an outdoor antenna, but if you do use an

indoor antenna, ensure it is a few feet from the receiver. Do NOT place it on top
of the receiver because the off-air antenna can interfere with the UHF remote
control antenna.

If your UHF Pro Remote Control isn't working very well from far
away, you may be experiencing interference from objects near your
receiver. To improve your remote control's operation, try any or all of
the following:

• Place the receiver higher than all of the other equipment in your
entertainment center.

• Provide room above the receiver so that the antenna can be
installed straight up. If this is not possible, tilt the UHF antenna at
about a 45° angle.

• Place the UHF antenna outside the entertainment center by using
a coaxial cable to connect the antenna to the receiver.

• Try moving the receiver to other locations.

• Attach an attenuator between the UHF remote antenna and the

REMOTE ANTENNA input.

Page 18

Add a UHF Attenuator

Stray UHF signals can block signals from the remote control to the receiver. To
prevent blocks, you can install a 10 dB attenuator. This will help keep out stray
UHF signals, but also reduces how far away you can use the remote control. The
attenuator is not supplied with this receiver.

1. Remove the UHF antenna from the
UHF Remote Antenna input on the
receiver back panel.

2. Attach a 10 dB attenuator to the UHF
Remote Antenna input.

UHF Remote Control Antenna

3. Attach the UHF antenna to the
attenuator.

Page 19

Chapter 2

Receiver Description and Installation

Installing the Receiver

This section guides you through the installation of your new satellite receiver,
which includes the following:

• Connecting to your HDTV set or monitor.

• Connecting to your dish antenna and upgrading the software.

• Ordering your programming.

• Setting up to display in HD.

Connecting Your Receiver to an HDTV or HD Monitor

There are two ways to connect this receiver to display high definition
programming quality on an HDTV or HD monitor: using the DVI-HDTV/DISH

DVI connection or the YP

Note: Your new satellite receiver is factory-set to display in the 480p format at

its HD output connection points.

DVI-HDTV/DISH DVI

This video output port is the preferred method of connecting the receiver to a
DVI-equipped HDTV or HD monitor for best picture quality and simplest
installation.

BPR connections.

1. Connect a DVI cable between the DVI-HDTV/DISH DVI connection on the

receiver and the DVI input on your HDTV set or monitor.

2. Connect an RCA A/V cable between the receiver P

O

UTPUTS and the HDTV audio inputs that go with the DVI input on your

HONO (RCA) AUDIO

TV or monitor.

3. Turn on your receiver and TV.

4. Consult your HDTV User’s Guide, then set your HDTV to display from the
DVI input. Confirm that you are getting a picture from the receiver.

Note: In most cases connecting the DVI cable will provide plug-and-play

control of the monitor’s display resolution and other settings. However,
your HDTV may require selecting a 480p format to display from the
receiver during this installation phase. Consult your HDTV User’s Guide.

YPbPr Connections

If your HDTV or HD monitor does not include a DVI input port, you can use
the YP
quality to your HDTV or HD monitor. Make the connection using a color-coded
YPbPr cable.

1. Connect video and audio RCA type cables between the receiver RCA A/V

2. Connect between the YP

3. Power on the TV and receiver using the front panel power button.

4. Consult your HDTV User’s Guide, then set your HDTV to display from its

BPR component video connections to provide high definition picture

O

UTPUTS and corresponding input connections on the HDTV or monitor.

BPR component connections on the receiver and

the HDTV using component video cables.

RCA input. Confirm that you are getting a picture from the receiver.

Page 20

Installing the Receiver

5. Complete installation of the receiver with the dish antenna. See Installing a
Receiver in an Existing Dish Antenna System in the next section of this

chapter.

6. Order your programming using the instructions in Chapter 1.

Connection Diagram Example

The diagram below provides one example how the back panel ports can be used
to connect to an HDTV as well as connections for a VCR, and DVD Player.
Your installation may be different.

Tip: Using cable
labels makes it
easy to tell
which cables
connect to the
receiver ports.
Inside the front
cover of this
guide are
stickers that are
color coded the
same way as the
coaxial
connections.

Installing the Receiver in an Existing Dish Antenna System

Before you can begin connecting your receiver to your dish antenna, you must
first complete the preceding section on connecting your TV to the receiver. If
you are installing a dish antenna system for the first time, either call DISH
Network at 1-800-333-DISH (3474) or see the instructions that came with the
dish. Otherwise, if you already have a dish antenna system installed and peaked
for maximum signal strength, complete the following instructions to connect the
dish antenna system to the receiver.

1. Connect an RG-6 coaxial cable (see notes after this step) from the

ATELLITE IN port on the receiver's back panel to an available port on your

S

switch or LNBF in your existing system. Peel off the blue sticker and affix
it to the cable close to where it connects to the SAT IN connection on the
back of the receiver.

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Chapter 2

Receiver Description and Installation

Note: If you are installing your receiver into a system with DISH Pro

LNBFs (and/or switches), you can have as much as 200 feet of cable
between the LNBF and the receiver. However, you must use only RG-6
coaxial cables rated for 950 to 2150 MHz. Some cables may say “Swept
tested for 2150 MHz.” If you have any doubt about this, examine the
cable’s outer jacket, ask your DISH Network retailer, or look on the con­tainer the cable came in. Do not use cable company TV cables or cables
from other satellite TV systems not rated for 950-2150 MHz. These other
cables may cause signal loss. Do not use existing cables such as RG-59.
Also, be sure that any outdoor connections are made using waterproof F
connectors.

Tighten all the coaxial cable connections only by hand. Using a
wrench may over-tighten the connections, causing damage. Such
damage is not covered by the Limited Warranty.

2. Plug in the receiver's power cord. Make sure both the receiver and TV are
turned on.

3. You should see the
this screen, open the
the remote.

4. Select

Check Switch.When Check Switch is complete, you will see an
Installation Summary screen. If the screen shows the correct switch and

the message “Satellite reception verified” for all satellites in your system,
go to the next step. If the
of the satellites your system should be receiving, check and retighten (by
hand) the cable connections between your receiver, LNBFs and switches in
your system. Then select

5. Select
to exit the

6. An
positioning of your dish is complete with a “Locked” indication in the

Point Dish

pointed for the strongest possible signal strength, you can select

7. The receiver will begin taking a software upgrade. You will see the message
shown below:

Check Switch. An Attention screen will open. Select Check to run

OK or Cancel to return to the Point Dish screen. Then select Cancel

Point Dish screen.

Attention screen will open. This screen asks if the mounting and

screen. Since your system is already installed and your dish is

Point Dish menu appear on the screen. If you do not see

Main Menu, by pressing MENU followed by 6-1-1 on

Installation Summary screen does not detect all

Retest or Test to rerun Check Switch again.

Yes.

Page 22

A progress bar at the bottom of the screen will show how the software
upgrade is progressing.

When the software upgrade is complete, you will see a second message that
the receiver's memory is now being programmed. This message may
disappear and your screen may go blank for a few minutes. This is normal
and does not indicate a problem with the receiver.

8. When the software upgrade is complete and the receiver resets itself, you
should now be able to order your programming by calling 1-800-333-DISH
(3474). See Chapter 1, Introduction.

Setting the HDTV Resolution

When the receiver has been activated with qualifying DISH Network
programming, use the following steps to select the desired HDTV format:

Installing the Receiver

1. Consult your HDTV user’s guide for the HD format that the TV supports
(1080i, 720p or 480p). If required, set up the HDTV to display in the format
you desire. Some HDTV's will automatically adjust to the resolution setting
of the receiver.

2. Press MENU 6-1-9 on the receiver remote control to bring up the receiver
HD Setup screen.

3. Select the HD format under TV type that matches the format your TV is set
up to support. Press

Save to save these settings.

4. If you were using the standard definition A/V input, switch your HDTV to
display from its DVI or YP

BPR component inputs. Consult your HDTV

user guide for instructions.

5. Confirm you are watching picture from the receiver over the HDTV
connections.

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Chapter 2

Receiver Description and Installation

Tip: If the receiver
is connected to
a phone line
with Digital
Subscriber Line
(DSL), you may
need to install a
DSL filter between
the receiver and
the telephone
jack. You can
obtain the filter
from your DSL
provider.

6. Connect the A

UTPUTS on the receiver, as needed, to the corresponding HDTV audio

O

UDIO DIGITAL OUTPUT or the PHONO (RCA) AUDIO

inputs to hear sound.
Note: The default resolution on both HDTV outputs is 480p until the

receiver is authorized and subscribed to a qualifying programming package
and the desired HDTV resolution has been selected.

Connecting Your Receiver to a Phone Line

Yo u must keep the receiver connected to an active telephone line. Otherwise,
you may not be able to order Pay-Per-View programs or use all of the

Interactive TV features. Run a telephone cable with a standard RJ-11

home

connector from the receiver's back panel P
connection.

Note: You may be able to use a wireless telephone extender. However, this may

not support all the features of your receiver, such as Caller ID.
You must also set up the receiver for your telephone system (touchtone or

rotary/pulse), and set a telephone number prefix, if you need a prefix to make an
outside call.

1. Display the

2. Select the

Setup

3. Select the

Installation and Setup menu (press MENU then 6-1).

Telephone System option (4) to display the Telephone System

menu.

Touch Tone or the Rotary/Pulse option in the Phone Type list.

4. If you do not need a dialing prefix to call outside your premises, select the

Save

option, and stop here. If you do need to set a prefix to dial outside

your premises (for example, dial 9 to get an outside line), go to step 5.

HONE JACK to an active telephone

dish

Page 24

Note: Usually, you need a telephone number prefix only for business

installations. For most residential installations, all you need to do is set the
telephone system type.

5. Move the highlight to the

Outside Line Prefix list. Press the SELECT/OK

button to select the highlighted option.

Initial Set Up for Off-Air Broadcasts or Cable

6. Select the Prefix Code option. The receiver displays the same number of
boxes (highlighting the first box) where you must enter the digits. Use the

NUMBER PAD to enter the prefix code. As you enter each number, the

highlight moves to the next box.

7. Select the

Save option to save the settings.

Initial Set Up for Off-Air Broadcasts or Cable

The 8VSB TV Antenna/Cable input on your receiver's back panel can be used
to receive and view programming from an off-air antenna or cable service. This
connection can support viewing both ATSC digital over-the-air broadcasts or
analog NTSC over-the-air broadcasts. It can also support viewing analog cable
TV service.

This input connection can only be used when your receiver is
activated with qualifying DISH Network programming.

You can add local off-air channels and assign them network affiliations. After
you have added channels, you can access the channels via the

Program Guide

or the Browse Banner in much the same way as you would satellite channels.
Connect an external VHF/UHF off-air antenna or analog cable TV source to the

VSB TV ANTENNA/CABLE port. Peel off the black sticker and affix it to the

8

cable close to where it connects to the back of the receiver.

Note: The type of antenna required depends on the channels used by, and the

locations of, the local broadcasters for your area. Contact a professional installer
if you are unsure about how to connect an external antenna to this input.

Note: Move all nearby off-air antennas away from the UHF remote antenna. Do

not place an off-air antenna on top of your receiver.

The audio/video quality on local off-air channels depends on the
distance and terrain between the broadcast station and your home,
and on the placement and quality of the off-air TV antenna you use.
If you have questions about off-air channels, contact the
broadcaster, not DISH Network.

Tip: Using cable
labels makes it
easy to tell
which cables
connect to the
receiver ports.

Make sure to follow the antenna installation instructions correctly
Ground the antenna per the National Electrical Code (NEC) and
any loca

l electrical codes.

.

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Chapter 2

Receiver Description and Installation

How to Add Local Off-Air Digital Channels

To add a local digital channel:

1. Press

2. Use the

Guide
Setup

MENU 6-1-5 to open the Local Channel Setup menu.

Scan Digital selection to add the local channels to the Program

automatically or select the Add DTV option on the Local Channel
menu. This opens the Add Local Digital Channel menu.

Page 26

3. Enter the

Transmit Channel number for the channel you want to add. You

must enter two digits. For single digit numbers, place a zero in front of it.

Note: The Transmit Channel number and the broadcast Channel Number

are not necessarily the same.
The menu displays a signal strength bar. Adjust the aim of the TV antenna

until the bar is green, shows the strongest possible signal, and says
The menu shows a

Channel Number in green if the receiver is getting

enough digital channel information via the off-air signal, in yellow if it is
not.

Note: Some digital channels do not broadcast all the time. You may need to

wait until the channel is being broadcast.

Locked.

Initial Set Up for Off-Air Broadcasts or Cable

4. Select the Save option to add the channel. This opens the Edit Local

Channel Name

Highlight a letter and press the SELECT/OK button. Do this again to spell
out the channel name. You can enter up to five characters. If you need to,
use the

SPACE option to insert a space or the <BACK option to correct a

letter. When you are done entering the channel name, select the
option. This opens the

5. Repeat steps 3 through 5 if you want to add another local digital channel.

6. To delete one or more channel(s), select the channel(s) in the
and then select the

7. Select the

menu:

Save

Local Channel Setup menu again.

Channels list

Remove option.

Save option to leave the Local Channel Setup menu.

How to Add Local Off-Air Analog Channels

To add a local analog channel:

1. Press

MENU 6-1-5 to open the Local Channel Setup menu.

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Chapter 2

Receiver Description and Installation

2. Use the

Guide
Channel Setup

3. Enter the channel number in the

Note: Be sure to enter two digits. For single digit numbers, place a zero in

Scan Analog selection to add the local channels to the Program

automatically or select the Add Analog option on the Local

menu. This opens the Add Local Analog Channel menu.

Ch. Num field.

front of it.

4. To assign the channel to one of the major broadcast networks, select an

Affiliation option. Or, select the None option if you do not want to assign

the channel to a broadcast network.

5. To edit the name of the channel, select the

Local Channel Name

menu:

Save option. This opens the Edit

Page 28

6. Highlight a letter and press the SELECT/OK button.

7. Do this again to spell out the channel name. You can enter up to five
characters. If you need to, use the

<BACK option to correct a letter. When you are done entering the channel

name, select the

Setup

menu again.

Save option. The receiver displays the Local Channel

SPACE option to insert a space or the

8. Repeat the above steps 3 through 7 if you want to add another local analog
channel.

9. To delete one or more channel(s), select the channel(s) in the
and then select the

Remove option.

Channels list

Initial Set Up for Off-Air Broadcasts or Cable

10. Select the Save option to leave the Local Channel Setup menu.

11. Select

Display Options and choose one of the following:

•

DISH Network Locals - Select this option to display local channels (if

in your DISH Network subscription) at their broadcast channel number.

•

Off-Air Antenna Locals - Select this option to display local analog

channels at their broadcast channel number.

Note: If you select Off-Air Antenna Locals, any local channels in your

subscription will be displayed in the four-digit channel range.

Note: Digital off-air channels always display at their broadcast channel

numbers.

Transmit Channel Numbers

For information on channel numbers, you can visit the National Association of
Broadcasters (NAB) web page at www.nab.org. On this web page, go to
www.nab.org/Newsroom/Issues/digitaltv/DTVstations.asp for a listing of digital
broadcast stations and their Transmit Channel numbers. You can also contact
your local broadcasters.

Note: The NAB web page uses the term RF Channel for what this user’s guide

calls the Transmit Channel number.
Another good source of local channel information is available from the

Consumer Electronics Association (CEA) web page at: www.antennaweb.org.
This website provides recommendations for antenna types and pointing
directions.

About Off-Air TV Broadcasts

Off-air TV signals are broadcast from stations on the ground, while satellite TV
signals are broadcast from satellites in space. You receive off-air TV signals
using an indoor or outdoor antenna instead of the satellite dish. You are likely
familiar with analog off-air TV signals - these are the signals that have been
used to broadcast TV for many years. New digital off-air TV signals are
broadcast and received in the same way. Digital off-air TV broadcasting uses
advanced technology like that of the DISH Network to deliver superb picture
quality and CD quality sound. However, digital off-air signal reception (like
analog off-air signal reception) depends on several things:

• The distance between the broadcast station and your home (the farther
away the station, the weaker the signal).

• The broadcast station's power (the lower the power, the weaker the
signal).

• Obstacles between the station and your home, such as mountains,
buildings, trees, or other objects (these may block or reflect the signal
before it reaches you).

• Multiple broadcast stations (to receive good signals from several stations,
you may need to compromise in how you aim the antenna or you may
need more than one antenna).

The effects of poor digital reception are different from the effects of poor analog
reception:

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Chapter 2

Receiver Description and Installation

• Poor analog reception usually causes the TV picture to be "snowy" or to
include "ghosts," that is, multiple images caused by receiving reflected sig­nals along with the direct signal from a station.

• Poor digital reception may cause the TV picture to be "pixelized," that is,
broken up into small squares of various colors, or to be lost completely (the
TV screen is all black or all blue).

• Digital broadcasts often provide either a very good picture or no picture at
all.

• You may be able to receive a poor analog signal but not be able to receive a
digital signal at all.

To get the best possible digital signal reception, make sure you use the best off­air antenna for where you live:

• You can receive a limited number of channels using a “rabbit ears” type
antenna on top of the TV set, or a much larger number of channels via a large
UHF/VHF indoor/outdoor antenna.

• The higher the quality of the antenna you use, the greater its range and the
better its reception will be.

• The Consumer Electronics Association maintains a website,
www.antennaweb.org, that you can visit for help in choosing an antenna.

• You may want to contact a professional TV antenna installer for advice or
help in choosing, installing, and aiming an antenna.

Keep in mind, digital off-air TV broadcasting is in its infancy. So, digital off-air
service may be interrupted because:

• Broadcasters are testing digital signals, and may stop broadcasting without
notice.

• Many broadcasters do not yet have permanent broadcast stations and may be
operating at less than full power.

• Broadcasters are not legally required to provide full-time digital signals for
several years.

• Some digital channels do not broadcast all the time.

If you have questions about off-air channels, contact the broadcasters, not DISH
Network. DISH Network does not broadcast off-air signals and so cannot do
anything to change off-air signal quality. However, the receiver's digital channel
setup menus provide a signal strength bar that can help you aim the off-air TV
antenna for the strongest possible signal.

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Chapter 3

Using the System

Using the Remote Control

This section describes how to use the remote control in the SAT mode to control
your satellite receiver. To use the remote to control your VCR and other devices,
see Control Other Devices with the Remote on page 64.

SAT Mode Button

Press this button to set the remote to SAT mode to control the
receiver. The SAT mode button's back light turns ON briefly to show
that the remote is set to SAT mode.

Note: Keep the remote in SAT mode to use the buttons that are

described here.

Power Buttons

Press the blank POWER button to turn the receiver on or off. Press
the TV POWER button to turn the TV on and off even when the
remote control is in SAT mode.

Mute Button

Press this button to turn off the TV sound. Press this button again to
restore the TV sound.

Volume Button

Press the minus (-) side of this button to lower the TV sound.
Press the plus (+) side of this button to raise the TV sound.

Note: Program the remote to control your TV for the POWER, VOLUME, and

MUTE buttons to work as described. See Control Other Devices with the

Remote on page 64.

Note: You can program this button to control the volume on a TV or amplifier.

See Switching Between TV and Device Volume Control on page 71 for
instructions.

Menu Button

Press this button to open the Main Menu.

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Chapter 3

Using the System

Tip: The arrow
buttons can be
used to quickly
navigate through
menus and the
program guide.
When you find a
program or menu
option you would
like to access,
just press
SELECT/OK.

Tip: To open some
of the menus, use
the matching but­tons on the
remote control.
For example,
press the LEFT
ARROW button to
quickly open the
Themes Menu.

Page Up And Page Down Buttons

Press the PAGE UP button or the PAGE DOWN button
to scan, page by page, through the

Themes list, a Favorites List, an Event Timers list, or a list

Program Guide, a

of channels.

Guide Button

Press the GUIDE button to open the Program Guide. When the

Program Guide is open, press this button to switch among
Favorite Lists.

Up/Down/Left/Right (Arrow) Buttons

When using a menu, press these buttons to move
the highlight to an option.

• When watching a program, press the RIGHT
ARROW button to open the

Browse Banner

or the UP or DOWN ARROW button to
change channels.

•When the
UP or DOWN ARROW button to see the

Browse Banner is open, press the

Browse Banner for the

previous and next channels.

•When the

Browse Banner is open, press the RIGHT or LEFT ARROW

button to obtain information on the next program that will be on that
channel.

• When a menu offers a list of choices, press the UP or DOWN ARROW
button to see more choices.

•When the

Program Guide is open, press these buttons to move the

highlight among the programs.

• When watching a program, press the LEFT ARROW button to open the

Theme

list.

Select/OK Button

Press the SELECT/OK button to select a highlighted option or
program in a menu.

Page 32

Recall Button

Press the RECALL button to return to the last channel you were
watching. Press it again to switch between the last two channels
that you watched.

Using the Remote Control

Info Button

Press this button for more information when the Program Guide

Browse Banner is open, or when watching a program.

or the

• When a menu is open that includes a

Help option, press this button to see

help information for that menu.

• Highlight a program in a

Themes list and then press this button for more

information on that program.

• When the receiver is OFF, press this button to open the

System Info

menu.

View TV Button

Press this button to return to watching a program.

• If you are watching a program, press this button to briefly
display the Program Banner.

• While using any menu, press this button to cancel a procedure and return
to watching a program.

Cancel Button

Press this button to cancel a procedure and to return to the
previous menu or to watching a program.

Record Button

Tip: When you
highlight a
program in the
Program Guide, a
Themes, Search
Results, or
Favorites List, use
the INFO button to
get a description of
the program, the
names of the
actors, and other
important details.

Press this button to conveniently set up a timer to automatically
start recording a later program on a connected VCR.

Note: To use this feature with a VCR, you must set up the remote

to control the VCR. See Control Other Devices with the Remote in
Chapter 3.

Number Pad Buttons

When watching a program or with the Program Guide
open, use these buttons to enter a channel number to
change to that channel.

• When the
ahead and then back a number of hours. Just enter
the number you want to skip ahead (or back), and
then press the RIGHT (or LEFT) ARROW button.

• Use these buttons to enter menu option numbers instead
of highlighting the option and then pressing the SELECT/OK button.

• Use these buttons to enter numbers in a menu.

• Highlight the place where you want to enter the first number, and press
the appropriate number buttons on the remote.

• Use the LEFT or RIGHT ARROW button to move the highlight to the
next place where you want to enter a number. When you are done enter­ing numbers, press SELECT/OK.

Program Guide is open, you can skip

Tip: You can quickly
change channels by
using the NUMBER
buttons on the
remote. Just enter
the numbers for the
channel you would
like to view next.

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Chapter 3

Using the System

dish home Button

Press the DISH button on your remote control to use dish home

Interactive TV

.

Format/Star Button

Press the FORMAT/STAR button to toggle through the available
display modes (Normal, Zoom) on widescreen displays.

Recover Button

Press the RECOVER button if you accidentally change the
channel or video input on your TV and cannot get the picture
back from your satellite receiver. When you press the
RECOVER button as described below, the remote control sends commands
to your TV to change channels or video inputs to try to get you back to
watching satellite programming. This procedure works only if you have
accidentally changed the TV channel or video input. It does not recover lost
satellite signal (See Chapter 4 - Reference for troubleshooting information).
RECOVER only works if the remote control has been set up to control the
TV and/or VCR, if connected.

Note: You may need to press the RECOVER button up to 30 times to

recover your satellite TV video.

1. Press and hold the RECOVER button until all four mode buttons light,
and then let go of the button. The SAT mode button flashes twice and
then all four mode buttons flash three times.

2. Press the RECOVER button. Wait for the TV mode button to flash

once and then all four mode buttons to flash once.

3. If you see the

System Info screen, press the SELECT/OK button to

close the screen. You have recovered your satellite video.

4. If you do not see the

System Info screen, repeat steps 2 and 3 until you

have recovered your satellite video.

Note: If you have a DISH Network HD monitor, you may be able to use the

SAT button instead of the RECOVER button to restore your TV back to
watching satellite programming. See your DISH Network HD Monitor
User’s Guide for details. Other buttons on your remote control that do not
operate your satellite receiver are reserved for future use.

Page 34

Changing Channels

Changing Channels

There are three basic ways to change channels while
watching a program:

• Press the remote control

UP or DOWN ARROW

buttons to get to the desired channel.

• Use the remote control NUMBER PAD buttons to

enter the desired channel number.

• Press the GUIDE button and select a program from

the

Program Guide. See page 38 for more

information.

Using the Menus

Menus displayed on the TV screen make using the receiver and selecting
programs quick and easy. Use the menus to control the receiver and to use
its features, such as setting locks, choosing a program, or creating a

Favorites List.

Opening the Menus

You can open the menus in either of two ways:

• Press MENU to open the

menus from the

Main Menu.

• Use the matching button on the remote control. For example, to open
the

Program Guide, press GUIDE.

Main Menu, then select any of the other

Tip: The channel
you select may
display one of
several program
information
symbols. If the
program is on a
channel that is
not part of your
subscription, the
channel will be in
red in the
Program Guide.

Closing the Menus

To close a menu and return to watching a program, press the remote control
VIEW TV button, or the remote control CANCEL

Note The menu closes if you do not do anything for several minutes. Any

button.

unsaved changes you made will be lost.

Menu Options

A menu option looks like this.

Highlighting a Menu Option

To highlight a menu option, use the remote control ARROW buttons to
move the on-screen highlight to the menu option. When you do this, the
option appears lighter than the other options.

Compare the highlighted menu option with the
non-highlighted menu option in the previous
example.

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Chapter 3

Using the System

Tip: To quickly go
to any menu
option with a
number next to it,
just press the
number on the
remote that
matches that
option number.

Selecting a Menu Option

When you select a menu option, that option takes effect right away. You can
select a menu option in either of two ways:

• If the option has a number next to it, press the number on the remote

control NUMBER PAD that matches this number. If you do this, you
do not need to highlight the option first.

• Move the highlight to the menu option using the remote control

ARROW buttons. Then press the remote control SELECT/OK button.

Lists of Choices in the Menus

When you make a choice in a list, the receiver does not apply the change
until you select the
changes, select the
menu.

There are two types of lists:

•A single choice list allows you to select only one choice at a time. If

you select another choice, your previous choice is deselected.

•A multiple choice list allows you to select more than one choice at one

time. If you select another choice, your previous choice(s) stays
selected.

Save or OK option. If you do not want to save any

Cancel option to discard all the changes made in the

Highlighting a Choice in a Menu List

Use the remote control ARROW buttons to move the highlight to the
desired item in the list. The black arrows on the list show where you can
move the highlight.

Selecting a Choice in a Menu List

To select a choice in a list, highlight the choice and then press the remote
control SELECT/OK
to save your choice. Select the

button. Make sure you select the Save or OK option

Cancel option to discard your choice.

When you highlight a choice in a single choice list, it
looks like this. In this example, the

Spanish option is

highlighted.

When you highlight a choice in a multiple choice list,
it looks like this. In this example, the

LIFE - 108

option is highlighted.

Page 36

When you select a choice in a list, it looks like this:

or

Canceling a Procedure

To cancel a procedure, you must press the remote control CANCEL or
VIEW TV button before you do the last step of the procedure. If this

not work, you must finish the procedure.

Using Text Fields

There are several screens that require you to enter information into areas
known as fields. Your receiver has two basic ways to enter the information:

• Virtual Keyboard

does

Using Text Fields

Tip: You can
cancel out of any
menu option or
the Program
Guide at any time,
and immediately

return to viewing a
program by

pressing the VIEW
TV button.

• Remote Control NUMBER PAD

Using the Virtual Keyboard

Use the virtual keyboard letters to type
the information. Use the LEFT,
RIGHT, UP, and DOWN arrows to
navigate around the keyboard. Select
the characters you want.

Using the Number Pad

Use the letters above the NUMBER PAD on the
remote control while the highlight is in the field. For
example, when looking for the channel and times to
watch Rudy Fremmel Presents, you press 7 three
times for an R, 8 two times for a U, 3 one time for a
D, and 9 three times for a Y to spell the word “Rudy.”

While in the Text Field

When the cursor is in the text field:

• Press the LEFT ARROW or FORMAT/* to delete characters.

• Press 0 to enter a blank space, such as between words.

•Use the RIGHT ARROW to forward space without deleting characters.

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Chapter 3

Using the System

Using the Program Guide

The on-screen Program Guide provides a complete listing of the available
channels and programs. You can use the
channels, to see what programs are scheduled, and to buy Pay-Per-View
programs. The

Program Guide shows which Favorites List is active.

Program Guide to change

•The

•

•

•

Program Guide displays only the channels in the active Favorites

List

(see page 44).

All Chan - Displays all of the channels in the Program Guide.
All Sub - Displays the channels in your subscription.
Favorites Lists - You can add four Favorites Lists that show only the

channels you want to see. For more information on creating

Lists

, see page 45.

Favorites

Page 38

• A red background behind a channel shows that you have not subscribed
to that channel. You cannot tune in to this channel.

• A yellow background behind a channel is for digital off-air channels.

•The

Program Guide shows programs that are on now and that are

scheduled up to two days in advance. The guide does not show
programs that have ended. You can set up the

Program Guide to list

channels in ascending order, with the highest channel number at the
bottom, or in descending order, with the highest channel number at the
top. To do this, open the
option. Finally, select the
or

Descending option, and select the Save option.

• You can set up the

Main Menu. Then, select the System Setup

Channel Order option, select the Ascending

Program Guide to hide adult channels. See Hiding

Adult Channels on page 58.

• You can select the rear RCA A
of Channel 0. Select

Input 1 or Input 2.

either

Channel 0 from the Program Guide, then select

UDIO AND VIDEO inputs as sub-channels

Opening the Program Guide

There are two ways to open the Program Guide:

• Press the GUIDE button.

Using the Program Guide

• Press the MENU button and then select the

Program Guide

option.

Selecting a Program in the Program Guide

1. Use the NUMBER PAD buttons to enter the desired channel number.

The

Program Guide displays a block of channels including the one that

you just entered.

2. Use the ARROW buttons to move the

highlight to the desired program.

Note: You may press the PAGE UP or PAGE
DOWN ARROW button to scan, page by

page, through the listing of channels.

3. Press the INFO button for more information
about the highlighted program. Press the CANCEL
button to return to the

4. Press the SELECT/OK button to change to the new
channel.

Program Guide.

Tip: If the program
is on some time in
the future, the
receiver will open
the Create An Event
Timer menu.

Tip: The Program
Guide can display
programs
scheduled for
some time beyond
the present, but
cannot display
programs that
have ended.

5. You may skip the

Program Guide forward or backward many hours at

one time. To do this, enter the number of hours that you want to skip
using the NUMBER PAD buttons. Then press the LEFT or RIGHT
ARROW button to move back or forward, respectively. For example:
To move forward one day, press numbers 2

and 4, then press the

RIGHT ARROW.

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Chapter 3

Using the System

Using the Program Banner

The Program Banner provides information about the program you are
watching. The receiver displays the
the top of the TV screen every time you change the channel or press the
remote control VIEW button.

Program Banner for a few seconds at

Tip: You can use
the Browse Banner
to see what other
programs are
available without
leaving the
program you are
watching.

Using the Browse Banner

You can use the Browse Banner to change channels, or to see what other
programs are available without changing the program that you are
watching. The receiver displays information on the program you are
watching at the top and
TV screen. Press the UP or DOWN ARROW to see what programs are
playing on the channels above or below the one you are viewing.
Information on these programs appears at the bottom of the TV screen.

Note: The Browse Banner only displays the channels in the active

Favorites List that is indicated in the Browse Banner. For example, if the
All Chan Favorites List is active, the Browse Banner displays all the

channels. If the

All Sub list is active, the Browse Banner displays only the

channels in your subscription.

If you have set up the
receiver is locked, the

To use the

Browse Banner:

1. Press the remote control RIGHT ARROW button to open

Browse Banner for the program that you are watching.

the

Browse Banner information at the bottom of the

Program Guide to hide adult channels and the

Browse Banner does not display such channels.

Page 40

2. Change the channel:

• Enter the channel number for the program that

you want, using the NUMBER PAD buttons

• Press the UP or DOWN ARROW button to

display the channel that you want.

Using the Browse Banner

3. Press the RIGHT ARROW button to display the next
program. Press the LEFT ARROW button to return to
the current program.

Note: The Browse Banner displays programs that are on now. If you

press the RIGHT ARROW, it will display information on the program
that is on next on the same channel. It does not display information for
any other programs in the future and cannot display programs that have
ended.

4. You may press the INFO button for more information about
the program highlighted.

5. Press the SELECT/OK button to change to the highlighted
program.

6. To close the

Browse Banner, press the remote control

CANCEL button. The receiver stays tuned to the program
you are watching.

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Chapter 3

Using the System

Tip: If any lock is
in effect that
covers the Pay­Per-View
program, you
must enter the
password using
the

NUMBER

buttons. As

PAD

soon as you enter
the fourth digit of
the password, the
receiver
highlights OK.

Ordering Pay-Per-View Programs

1. Highlight the desired Pay-Per-View program in the Program Guide.
The Pay-Per-View programs are listed with the channel number as

Program Guide.

in the

2. Press the SELECT/OK button.

3. To buy the Pay-Per-View program, select the
The receiver displays a confirmation menu. Go on to step 4.

If you do not want to buy the Pay-Per-View program, press the UP or
DOWN ARROW button (if you are watching a program), or select the

No or Cancel option.

Yes option.

PPV

Tip: Want to see
what movies or
sports events are
available for
viewing? Press
the

LEFT

ARROW

THEMES

(
button) and use
the arrows to
move to the
theme that
interests you.
Press

OK

see what’s
playing.

button

SELECT/

and you’ll

4. At the confirmation menu, select the

Yes option to confirm the

purchase. The Pay-Per-View fee will be added to your bill.

Note: After you confirm an order for a Pay-Per-View program, you

cannot cancel the order and you will be billed for it.

Using Themes and Search

The Themes and Search feature of your receiver makes it easy to find
programs to watch. This menu allows you to search for programming by
themes (movies, sports, etc.) or by key words used in the program
information.

Themes

You can list and choose programs by the theme of their contents (for
example, just movies or just sports). You can then quickly list programs
based on that theme, and choose the program you want.

1. To open the
button or press MENU and then select

Themes menu, press the LEFT ARROW

Themes.

Page 42

2. Move through the Themes menu by using the ARROW
buttons. Choose your category then press the SELECT/
OK button.

3. You can then scroll through a page at a time using PAGE
UP or PAGE DOWN until you see the program you want
in the listing.

4. Use the ARROW buttons to move to your selection and highlight the
desired program in the program list.

5. Press the SELECT/OK button to watch the program.

Note: If the program you highlighted is on some time in the

future, the receiver will open the

Create An Event Timer

menu. See page 46 for information on using timers.

Search

1. Press the POUND (#) button on the remote control to open the Search
screen.

Using Themes and Search

2. The

Search screen displays with a virtual keyboard.

3. Enter the search criteria by using one of the entry methods on page 37.

4. Select

Search.

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Chapter 3

Using the System

5. Use the UP and DOWN ARROW buttons to scroll through the results.

6. Select one of the programs to watch, or select

Search Results screen.
Note: If you select a program that is on now, the receiver tunes to that

Cancel to close the

program. If you select a program that is on in the future, you will have
to set a timer. See page 46 for more information on event timers.

Using dish home Interactive TV Applications

Press the DISH button on your remote control to use the dish

home Interactive TV

and weather, and even play games.

. You can order channels, check the news

Tip: Favorite lists
let you create lists
of your favorite
channels. Press
the

GUIDE button

until the name of
your list appears.
This way you can
quickly see what
programs are
playing on just
those channels
and not every
channel in your
subscription.

Page 44

Using Favorites Lists

Favorites Lists allow you to display only your favorite channels in

Program Guide. You can create and change the lists, adding and

the
removing channels as you wish. Channels saved as favorite channels must
be grouped into no more than four lists.

• When you make a
only the channels in that list. Also, the receiver skips channels that are
not on the list when you use the remote control UP or DOWN
ARROW button to change channels.

•The

All Chan Favorites List contains all the channels. You cannot

make any changes to the

•The

All Sub Favorites List contains all the channels in your

subscription. You cannot make any changes to the
by changing your subscription.

•Each

Favorites List has a unique color in the Program Guide. You can

give each list a name. When you first get the receiver, the four lists are
named

List 1, List 2, List 3, and List 4. The lists are empty until you

add channels to them.

Favorites List active, the Program Guide displays

All Chan list.

All Sub list, except

Creating or Changing a Favorites List

You can create, add channels to, and remove channels from a

Favorites List.

1. Press the MENU button.

Using Favorites Lists

2. Select the

3. Select the

4. Select the

Note: At any time you can select the Clear List option to remove all

channels from the current list. This does not apply to the

All Sub.

5. In the

Favorites List.

Favorites option.

Favorites List that you want to create or change.
Modify List option.

All Chan and

Channels list, highlight a channel you want to add to the

Note: You can use the NUMBER PAD buttons to enter the

channel number, or select the PAGE UP or PAGE DOWN
option to move quickly through the list.

6. Press the SELECT/OK button to add the highlighted

channel to the

Favorites List. A check mark appears next to

the channel.

7. Repeat steps 5 and 6 until you have added all the channels that you
want.

8. To delete a channel from the

Favorites List, select the channel in the

list. The check mark next to the channel disappears.

9. Select the

Save option to save all changes to the Favorites List.

Making a Favorites List Active

If the Program Guide is open, press the GUIDE button to select the next

Favorites List. Press the GUIDE button again to scan through all the

available lists.

Tip: If you have not
created any
Favorites Lists,
pressing the

GUIDE button

switches the
receiver between
the All Chan and All
Sub.

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Chapter 3

Using the System

Changing the Name of a Favorites List

1. Press the MENU button.

2. Select the

3. Select the

4. Select the

Note You cannot change the name of the All Chan or All Sub list.

5. Name the

Favorites option.

Favorites List that you want to change.
Edit List Name option to open the virtual keyboard.

Favorites List using one of the entry methods described on

page 37.

Note A list must have at least one character. Two lists cannot have the

same name.
Note At any time, you can select

6. Select

Save.

Clear to clear the name.

Using Timers

Event timers let you to set up the receiver to tune in future programs and/or
record them on a VCR. An “event” is a program, sports event, Pay-Per­View movie or anything else on satellite TV.

• You can set an automatic event timer for a program listed with start and

stop times in the

•A manual event timer lets you set custom start and stop times for a

timer.

Program Guide.

Page 46

Note: If you want to have the Event Timer record to a VCR, set up the

receiver to control the VCR.

Event Timer Types

Reminder - Reminds you that a program is about to start.
Auto-Tune - Reminds you that a program is about to start; tunes the

receiver to the program when it begins.

VCR - Reminds you that a program is about to start; tunes the receiver to the

program when it begins; starts a VCR to record the program.

Note: You can record only the program to which the receiver is tuned. If

you open any menu while recording a program on videotape, the menu
will also be recorded. If you change the volume or press the MUTE
button, the volume change may be recorded - depending on how your
TV and VCR are set up. If a start/stop program time changes by more
than 24 hours, the timer will not activate.

Event Timer Frequencies

Once - Applies to a one-time program. If the program time changes, this

timer operates at the new time. The receiver deletes this timer after the timer
operates.

Weekly - Applies to a program that is scheduled for once a week on the

same channel at the same time on the same day.

Daily - Applies to a program that is scheduled for Monday through Sunday

on the same channel at the same time each day.

Mon.-Fri. - Applies to a program that is scheduled for Monday through

Friday on the same channel at the same time each day.

Before an Event Timer Operates

Five minutes before an event timer operates, the receiver displays a small
blinking “clock” symbol on the TV screen. This symbol disappears when
the program begins. While the symbol is displayed, you may do either one
of the following:

• Press the remote control CANCEL button to clear the symbol
from the TV screen. Pressing the CANCEL button does not
cancel the timer.

Using Timers

• Press the remote control INFO button to display an overlay
on the screen where you can choose one of three options:

Select either the
event timer, or select

Note: This stops only this instance of a Mon.-Fri., Daily or Weekly

OK or the Cancel option to continue with the

Stop Timer to stop the event timer.

timer. The timer will operate the next time it is scheduled. To stop all
operations of such a timer, you must delete the timer. For a Reminder
Event Timer, instead of having the option to stop the timer, you have the
option to tune to the program.

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Chapter 3

Ti

r

Using the System

p: You may start
any timer one
minute early. But if
you set back-to­back event timers
and the second one
starts early, the first
one will end early.
An event timer
cannot start early
for a Pay-Per-View
program. If you try
to set a timer for
overlapping events,
you will get an erro
message.

Setting Up an Automatic Event Timer

1. Select a future program using the Browse Banner, Themes menu or
the

Program Guide.

2. Select a

3. Select a

Timer Type option.

Timer Frequency option. Notice that a check mark displays in

the box selected.

4. Select the

Create option to save the event timer.

5. The receiver displays a timer symbol in the Program Guide, and also
when you press the INFO button to get information about the program.

Setting Up a Manual Event Timer

1. Press the MENU button.

2. Select the

Timers option.

Tip: Use the
Program Guide or
your printed
television guide
to see when the
program(s) starts
and stops —
before you go to
the Set Date/TIme
for a Manual
Timer.

3. Select the

Timer

4. Select a

5. Select a

Create option. The receiver displays the Create

screen.

Timer Type option.
Timer Frequency option.

6. Select a channel:

• Highlight a channel using the UP or DOWN
ARROW button. Then, press the SELECT/OK
button.

Page 48

• Enter a channel number using the number
buttons.Then, press the SELECT/OK button.

7. Select the Date/Time option. The receiver displays the Set Date/Time

for Manual Timer

menu.

Using Timers

8. Use the NUMBER PAD buttons to enter the

selecting

PM).

AM or PM) and the End Time (this includes selecting AM or

9. Use the NUMBER PAD buttons to enter the

10. Select the

Create Timer option.

11. To create another event timer select the

Start Time (this includes

Date.

Create option again.

Note: You cannot set a manual event timer for a Pay-Per-View event.

Quick Record

You can quickly create a one-time VCR Event Timer by doing the
following:

1. Highlight a future program in the

Guide

.

2. Press the RECORD button. The receiver displays a popup

asking you if you want to record the program.

Browse Banner or the Program

Tip: For this
record function to
work, you must
set up the
receiver to
control your VCR.
See the section

Control a VCR or
a DVD Player later

in this chapter for
more information.

3. Select

Yes.

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Chapter 3

Using the System

Tip: The receiver
deletes the
Frequency: Once
event timers
when they
operate. You must
delete all other
types of event
timers yourself.

Overlapping Event Timers

If you try to create event timers for overlapping programs, the receiver
displays a menu with the dates and times of both programs. The receiver
also displays this menu if a program time has changed, causing one timer to
overlap another. You must delete or edit one of the timers.

Maximum Number of Event Timers

You cannot create an unlimited number of event timers. If you try to create
too many, the receiver displays a menu giving you the option to delete an
existing timer. If you do not delete an existing timer, you will not be able to
create any new ones.

Editing an Event Timer

Tip: Remember
that editing an
automatic event
timer converts
the timer to a
manual event
timer. This is why
the receiver
displays the Edit
a Manual Event
Timer menu.

• You can edit almost any feature of an event timer.

• You can edit both automatic and manual event timers.

• Editing an automatic event timer converts the timer to a manual event
timer that operates at the times you set, not the actual program times.

1. Press the MENU button.

2. Select the

Timers option.

3. The receiver displays the

Timers menu.

4. Select the event timer that you want to edit. A check mark appears in
the box next to the event timer. Select the

5. You may change the

Timer Type, Timer Frequency, or Channel. To do

this, select each option that you want.

Edit option.

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6. If you want to change the Start Time, the End Time, or the Date, select

the Date/Time option to display the

Set Date/Time. Otherwise, skip to

step 9, below.

Using Timers

7. Use the NUMBER PAD buttons to enter the

selecting

PM).

AM or PM) and the End Time (this includes selecting AM or

8. Use the NUMBER PAD buttons to enter the

9. Select the

Create Timer option.

Start Time (this includes

Date.

10. To edit another event timer either highlight that timer and select the
option again, or if you do not want to edit another event timer, press the
CANCEL button.

Deleting an Event Timer

1. Press the MENU button.

2. Select the
menu.

Timers option. The receiver displays the Timers

Edit

3. Select an event timer that you want to delete. A check mark appears in
the box next to the event timer.

4. Move to

Delete and press SELECT/OK on the remote.

5. Repeat these instructions for any other timer(s) that you want to delete.

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Special Consideration When Using Event Timers

For Locked Programs - You must enter the receiver password before you

can create an automatic event timer. You can create a manual event timer
for a locked program without entering the password. However, if you do
this, when the event timer operates the receiver may display only an error or
password entry menu. If you have set a VCR Event Timer, the VCR will
record only that menu.

For Pay-Per-View Programs - You must order a Pay-Per-View program

before you can create a timer for it.

For Blacked Out Programs - If you set a timer for a program that is

blacked out in your area, when the event timer operates the receiver may
display only an error. If you have set a
record only that error message.

VCR Event Timer, the VCR will

Event Timer Performance when the Receiver is Off

If the receiver is off at the time an Auto-Tune or VCR Event Timer is
scheduled to operate, the receiver will turn on. Once the event has ended,
the receiver will turn off, unless you pressed any remote control or receiver
front panel buttons during the time that the timer was active.

If the receiver is off at the time a
operate, the timer will turn the receiver on and tune it to the channel you last
watched. The receiver will then display the reminder menu. You will have a
few seconds to respond. If you do not respond to the reminder menu, the
receiver will turn off.

Reminder Event Timer is scheduled to

Setting Up the Receiver to Control a VCR

To use VCR Event Timers, you must connect the receiver back panel audio/
video outputs to the audio/video inputs on the VCR.

To use VCR Event Timers, you must set up the receiver to control the VCR
(see below). If the receiver cannot control the VCR, use an Auto-Tune Event
Timer to tune the receiver to the channel you want to record. Use the timers
built into the VCR to start and stop the VCR at the right times.

Setting Up the Receiver and VCR to Use a VCR Event Timer

The receiver front panel IR Blaster sends an IR signal to control the VCR.
This signal is strong enough to bounce off walls or other objects on its way
to the VCR. However, shelves or smoked glass doors between the receiver
and the VCR may block the signal. If the signal has to cross a very large
room, or bounce off curtains, it may not be strong enough to control the
VCR. For best results, make sure nothing blocks the signal.

Page 52

Setting Up the Receiver to Control a VCR

The receiver starts the VCR recording, but does not turn on the VCR.
Make sure you leave the VCR turned on. You must also have a videotape in
the VCR.

1. Make sure the VCR is connected to one of the receiver outputs and is
set to display on your TV. Consult your VCR user’s guide.

2. Get the VCR device code from the table in Chapter 5.

3. Press the MENU

4. Select the
option, then the

button.

System Setup option, then the Installation

VCR Setup option.

5. Enter the first 3-digit code number from the table using the NUMBER
PAD buttons.

6. Make sure the VCR is turned on. Insert a video tape.

7. Select

Test. The receiver displays a message warning you to make sure

the VCR is turned on.

8. Press the SELECT/OK button to start the test. Your VCR
records for a few seconds, stops, and then rewinds. The
receiver displays a message saying that your VCR test is
complete. Follow the instructions on the message.

9. If your VCR did not do the test, enter another code from
the table, and then repeat steps 2 through 6.

10. When you have found the correct VCR code select the
save the VCR code you entered, and return to the

Setup

menu.

Save option to

Installation and

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Using Locks

First you set the locks; then you lock the receiver. You must
lock the receiver in order to put any locks into effect. If you
unlock the receiver, leave the locks unchanged, and then lock
the receiver again, the same locks will be in effect as before.

How to Set Locks: A Two Step Process

1. Create the locks that you want.

2. Lock the receiver.
Once the receiver is locked, anyone who wants to access locked items

must enter the password.

When You Have Locked the Receiver

If you try to access a locked item or open the System Locks menu, the
receiver displays a message prompting you to enter the password.

The receiver allows you three tries to enter the correct password. If you fail
to enter the correct password, the receiver does not allow more tries for
several minutes.

If you enter the correct password, you can access the locked item or open
the

System Locks menu.

If you exit a locked item or close the
the password again to access the item or open the menu again.

If you forget your password, you will need to call the
Customer Service Center. You may need to provide the
following information: (1) your name; (2) your address; (3)
your telephone number; and (4) the receiver information.

System Locks menu, you must enter

Locking and Unlocking the Receiver

You must lock the receiver for any receiver System Locks you set to take
effect. To lock the receiver, you must first create a password. If you forget
your password, you will need to call the Customer Service Center.

1. Press the MENU button to display the

2. Select the

3. Select the
appropriate. The receiver displays a message prompting you
to enter a password.

Locks option to display the System Locks menu.

Lock System or Unlock System option as

Main Menu.

Page 54

Note: If this option appears as Unlock System, the receiver is already

locked. If this option appears as

Lock System, the receiver is unlocked.

4. Enter and verify a password, using the NUMBER PAD buttons. The

receiver displays stars as you enter the digits of the password.

5. Memorize your password! From now on, you must enter this password

to lock or unlock the receiver.

Using Locks

6. Highlight and select the

OK option. Re-enter the password. All the

locks you have set are now in effect.

Creating or Changing Ratings Locks

Be aware of the following: The locks use the ratings that the
original program providers assigned to the programs. The
actual content of the programs may differ from their assigned
ratings. No rating system can guarantee that all objectionable
material is screened out. Like all other locks, these locks are
only in effect when the receiver is locked. You can lock any
program, including Pay-Per-View programs. The locks built
into some televisions do not apply to satellite programs.
Television program ratings differ from movie ratings.

Use these instructions to set program locks based on ratings. Then, when
the receiver is locked, only someone who knows the password can watch
these programs.

1. Press the MENU button.

2. Select the

If the receiver is locked, enter the password using the
NUMBER PAD buttons. The receiver displays stars (*) as you enter the
digits of the password. As soon as you enter the fourth digit of the
password, the receiver highlights the
OK button.

Locks option.

OK option. Press the SELECT/

3. Select the

Ratings Locks option.

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Using the System

4. Select the rating that corresponds to the lowest acceptable audience age.

Note: All ratings that are more restrictive than the selected rating are

also selected. For example, if you lock PG-13 rated programs, then all
programs with the R, NC-17, and NR/AO ratings are also locked.

5. Select the expanded rating code(s), if you want to also lock these
ratings.

6. To unlock a rating code, highlight the code and press SELECT/OK.

7. Select the

Save option to save the changes.

8. If the receiver is not locked, you must lock it to put the locks you just
created into effect.

Creating or Changing Channel Locks

You can lock any channel, including Pay-Per-View channels.

1. Press the MENU button.

2. Select the

3. If the receiver is locked, enter the password using the NUMBER PAD
buttons. The receiver displays stars (*) as you enter the digits of the
password. As soon as you enter the fourth digit of the password, the
receiver highlights the

4. Select the

Locks option.

OK option. Press the SELECT/OK button.

Channel Locks option.

Page 56

5. Highlight the channel that you want to lock. If

necessary, press the UP or DOWN ARROW button to
see the desired channel. You can also enter each
channel number using the NUMBER PAD buttons.

6. Press the SELECT/OK button to lock or unlock the

highlighted channel. If the checkbox next to the channel has a
checkmark, the channel is locked.

Using Locks

7. Select the

Save option to save the changes.

8. If the receiver is not already locked, you must lock it to put the locks
you just created into effect.

Locking or Unlocking the Front Panel Buttons

This lock keeps anyone from changing the channel using the front panel
buttons, but it does not lock the remote control buttons.

To lock the receiver front panel buttons, do the following:

1. Press the MENU

2. Select the

If the receiver is locked, enter the password using the
NUMBER PAD buttons. The receiver displays stars (*) as you enter the
digits of the password. As soon as you enter the fourth digit of the
password, the receiver highlights the
OK button.

3. Select the

4. A message will display asking whether you want to lock or
unlock use of your front panel buttons. Select the
appropriate.

button.

Locks option.

OK option. Press the SELECT/

Front Panel Lock option.

Yes option as

5. If the receiver is not locked, lock it to put the lock you just created into
effect.

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Tip: If this option
appears as
Unlock PPV
instead, Pay-Per­View programs
are already
locked.

Tip: If the
receiver displays
a message
prompting you
to enter a
password,
it already has
been locked.

Unlocking or Locking Pay-Per-View Programs

This feature locks or unlocks all Pay-Per-View channels.

You also can lock one or more Pay-Per-View channels by using channel
locks or rating locks.

1. Press the MENU

2. Select the

If the receiver is locked, enter the password using the
NUMBER PAD buttons. The receiver displays stars (*) as
you enter the digits of the password. As soon as you enter the
fourth digit of the password, the receiver highlights the
Press the SELECT/OK button.

3. Select the

4. If the receiver is not locked, you must lock it to put the lock

you just created into effect.

button.

Locks option.

OK option.

Lock PPV or Unlock PPV option as appropriate.

Hiding and Showing Adult Channels

This lock keeps the Program Guide, Themes lists, and the Browse

Banner

from displaying adult channels. It keeps anyone from choosing

such channels by using the UP or DOWN ARROW buttons or the remote
control NUMBER PAD buttons.

To hide adult channels, do the following:

1. Press MENU and then select

2. Select

Hide Adult or Unhide Adult as approprate..

Locks.

3. Lock the receiver.

Changing the Receiver Password

1. Press the MENU button.

2. Select the
If the receiver is locked, enter the password using the
NUMBER PAD buttons. The receiver displays stars (*) as
you enter the digits of the password. As soon as you enter
the fourth digit of the password, the receiver highlights the

OK option.

Locks option.

Page 58

3. Press the SELECT/OK button.

4. Select the

Change Password option.

5. Enter the current password using the NUMBER PAD
buttons. As soon as you enter the fourth digit of the
password, the receiver highlights the

OK option.

6. Press the SELECT/OK button.

7. Enter the new password using the NUMBER PAD buttons.

As soon as you enter the fourth digit of the password, the receiver
highlights the

OK option.

Using Caller ID

8. Select the

OK option to change the password.

9. Enter the new password again, using the NUMBER PAD buttons. The

receiver displays stars (*) as you enter the digits of the password. As
soon as you enter the fourth digit of the password, the receiver
highlights the

OK option. Press the SELECT/OK button.

Memorize the new password. From now on, you must enter this
password to lock or unlock the receiver.

Using Caller ID

Caller ID displays on your TV the names or phone numbers of people as

they call you if you subscribe to Caller ID from your local phone company.
To use this feature, make sure you have a phone line connected to the
receiver and that the

ID

, it stays on until you decide to turn it off.

For best performance, make sure your system is properly grounded.

Note

Caller ID Screens

When you receive a call, you will see a Caller ID popup screen.

Caller ID feature is enabled. After you turn on Caller

You can select

OK to eliminate the message. If you do nothing, it will

disappear after 20 seconds.

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If you are in a menu when a call comes in, you will see a different Caller ID
popup screen.

To Turn the Caller ID On and Off

1. Press MENU.

2. Select the

3. Select the

4. Select the
display.

5. Select

Enable Caller ID or Disable Caller ID.

System Setup option.

Installation option.

Caller ID option. The following screen will

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6. Select

Save.

Advanced Features

Setting Up Digital Audio

You must have a capable amplifier/decoder to use Dolby®Digital sound.
The receiver has a built in Dolby Digital adapter and also supports Linear
PCMA (regular mono or stereo sound).

• Press MENU 6-8 for the Dolby Digital Setup menu.

• Select the mode to support your home theater system digital audio
input.

• Select the

Save option.

Advanced Features

The TV audio will continue to run normally even if the program broadcast
does not use Dolby Digital sound. You may want to lower the volume on
the TV for best results when changing between programs.

Note: Be sure to select only a mode supported by your amplifier.

Note: Digital audio formats are controlled by the programmer. Not all

modes are supported on all programs.

Note: Some satellite HD programs feature Dolby Digital audio even
though the

Program Guide does not show the (DD) symbol for such

programs.

Closed Captioning

The receiver supports several closed captioning formats. Captioning is
carried to the TV by the DISH DVI and YP
and displayed as long as captioning is turned on.

The RCA video and S-V

IDEO outputs carry standard closed captioning, but

they require a closed captioning compatible TV to decode and display the
information on the screen. Standard definition display of closed captioning
is a function of the TV and not the receiver.

Note: Closed captioning information is provided by the programmer and is
only displayed if it is a part of the signal provided to DISH Network.

BPR outputs for each format

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To enable closed captioning on HD displays:

1. Select MENU 6-9 to open the

Closed Captioning Settings menu.

2. Choose the option to turn captioning on.

3. Select

Save before exiting the menu to store your selection.

Screen Adjustments

You can customize the way the receiver video displays on your monitor.

HD Display

You can easily change the format of the HD display output (called the
aspect ratio). To choose between the 16 x 9 widescreen format and the two
4 x 3 screen formats, as well as the output resolution:

1. Press MENU 6-1-9 and select the configuration you want.

2. Select

The available display modes for the HD and the SD outputs on their
displays may be selected independently. This feature allows you to control
the viewing format of programs in

Zoom

• Press the PAGE UP button on the remote to change through the

Save.

Normal, Grey Bar, Stretch, Partial

, or Full Zoom. To change the format, while watching TV:

available options on the HD output.

• Press the PAGE DOWN button on the remote to change through the

available options on the SD output.

Only supported options for the type of program and the output in use are
displayed. You can keep pressing the PAGE UP or PAGE DOWN button
until you reach the display format you like. The receiver will remember the
last selected output format independently for each type of output and
program type. The selected display format will be displayed in the view
banner when changing to a new channel.

Screen Positioning

If you need to adjust the position of the video on the HD display screen:

1. Press MENU 6-1-9.

2. Select

3. Use the ARROW buttons on the remote to change the vertical and

4. Press SELECT/OK to save the setting.

Note: Not all HD monitors permit this feature to operate as they may

provide automatic positioning that will conflict with settings on the
receiver.

Adjust.

horizontal positions of the video and menu images on the screen.

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Display Options for Local Channels

If you have not yet connected an off-air antenna or cable source
to the receiver, first see Initial Set Up for Off-Air Broadcasts or
Cable on page 25 for details.

Display Options for Local Channels

You can set up your local channels in the

Program Guide for viewing

either with your local channel numbers or the DISH Network four digit
numbers. Digital off-air channels will always be displayed in the 2-99
channel range.

To display the options available for local channels 2-99:

1. Select

Display Options on the Local Channel Setup screen (6-1-5 on

your remote).

2. Select one of the following:

DISH Network Locals to display your subscribed DISH Network

•
locals at the broadcast channel number.

•

Off-Air Antenna Locals to display the local analog channels from

your off-air antenna at the broadcast channel number. Your
subscribed DISH Network locals will remain at the four digit
channel number designation.

Changing Program Languages

You may be able to change the language of some programs. An alternate
language may not be available for all programs. Some programs, such as
movies, show at the start whether an alternate language is available. An
alternate language applies only to the audio part of a program and does not
change the language used in the menus displayed by the receiver.

1. Press the MENU button.

2. Select the

System Setup option.

Tip: You can
choose an
alternate language
(if available) but
this applies only to
the audio part of a
program and does
not change the
language used in
the menus
displayed by the
receiver.

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3. Select the Alternate Audio option.

Tip: You can
program the
remote that came
with your receiver
to control the
receiver and up to
three other
devices.

4. Select the language you want in the

Note: Alternate provides visually-impaired customers with a visual

Languages list.

description of the program, if available.

5. Select

6. Press VIEW TV to exit the

Save to save your language choice. The receiver displays the

System Setup menu.

System Setup menu.

Control Other Devices with the Remote

Remote Control Modes

You can set the remote to four different modes to control the receiver or
other devices. This section explains how to set up the remote to control a
device, such as a satellite TV receiver, a TV, a VCR, a DVD player,
a tuner, or an amplifier.

To set the remote to the right mode for a device, use the remote control’s
mode buttons, SAT (satellite receiver), TV, VCR (for a VCR or a DVD
player), and AUX (“auxiliary,” for a DVD player, or an audio amplifier). To
change the mode, press the button for the device you want the remote to
control. The mode button flashes once to show you’ve set the remote to that
mode.

Limited Mode

You can program your remote control in Limited Mode to keep from
accidentally changing the channel on your TV or VCR. When you use the
remote to control your TV in Limited Mode, you will only be able to use the
POWER, MUTE, and VOLUME buttons. Also, when you use the remote to
control your VCR in Limited Mode, you will only be able to use the
POWER and VCR tape control buttons.

The section Set Up the Remote Control has a step that tells the remote
control to go into Limited Mode.

Note: Limited Mode is not used with cable boxes or amplifiers.

Combination Devices

If you are programming the remote to control a combination device, such as
a TV/VCR or a TV/DVD, program the remote control in one mode, and
then repeat the procedure in the other mode. For example, to program the
remote to control a TV/VCR using code 748, follow the instructions to
program the remote to control the TV using code 748, and then repeat the
instructions for the VCR using the same code.

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Control Other Devices with the Remote

Set Up the Remote Control

You can set up the remote to control other devices using the device codes
listed on page 86. In the following instructions, the column on the left
contains the instructions and the column on the right provides additional
information.

Instructions Additional Information

1. Turn the device on. Use the device’s front panel buttons
or its remote control.

2. Find the brand name of the

device in the tables starting
on page 86.

3. Press and hold the mode

button until all the other mode
buttons light up, and then let
go of the button. The mode
button flashes.

4. For AUX mode only. Press 0

for a second TV, or 1 for a
second VCR, or 2 for a tuner,
or amplifier.

5. Enter one of the three-digit

device codes from the table
using the NUMBER PAD
buttons.

If the brand isn’t listed, see Setting Up
Using Device Codes Scan on page 86.

For example, hold TV for a TV until
all of the other mode buttons light.
When you let go, TV will flash.

This step is for programming which
kind of device that should be
programmed in AUX mode. If you’re
not programming in AUX mode,
continue to step 5.

The three-digit device code should be
for the brand name of your device that
you found in step 2.

6. If you want to program

Limited Mode, press 1. If not,
skip to step 7.

7. Press POUND (#). If you entered the code correctly, the

8. Press POWER to turn off the

device. If the device does not
turn off, go to step 10.

9. Turn the device back on and

try some other buttons to
make sure they work. If the
code works for other buttons,
stop here.

10 If the code doesn’t work, redo

steps 3 through 9 with another
device code from the tables.

See Limited Mode for more
information.

mode button flashes three times.
If the code works, the device should

turn off.

Sometimes POWER works when
other buttons don’t.

Try every code listed for your brand
until one works for your device.

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Instructions Additional Information

11 If you can’t find a code that

works try, Setting Up Using
Device Codes Scan that fol­lows.

Scan for Device Codes

If the code for your device is not listed in the device codes on page 86, use
this procedure to scan the remote control’s memory for the device code. In
the following instructions, the column on the left contains the instructions
and the column on the right provides additional information.

Instructions Additional Information

1. Turn the device on. Use the device’s front panel buttons
or its remote control.

2. Press and hold the mode

button until all the other mode
buttons light up, and then let
go of the button.

The mode button flashes.

3. For AUX mode only. Press 0

for a second TV, or 1 for a
VCR or DVD player, or 2 for
a tuner, or amplifier. Press the
STAR (*) button.

4. Press the POWER button. This puts your remote in the scan

5. Press the either the UP or

DOWN ARROW button
repeatedly until the device
turns off.

For example, hold the TV mode
button for a TV until all of the other
mode buttons light. When you let go,
the TV mode light will flash.

This step is for programming which
kind of device that should be
programmed in AUX mode. If you’re
not programming in AUX mode, skip
to step 4.

mode.

As you press the UP or DOWN
ARROW button, the remote is trying
each code in the memory to see if it
can turn off your device. When the
device turns off, you have found a
code that might work.

Note The mode button for the device

will flash rapidly eight times when
you’ve scanned all the codes for that
device.

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6. Press the POUND (#) button. This stores the code you found.

Control Other Devices with the Remote

Instructions Additional Information

7. Turn the device back on and
try some other appropriate
buttons to make sure they
work.

8. Repeat this procedure until
you’ve tried all the codes.

Press the POWER button to turn the
device back on. Try some other
buttons to make sure they work.
Sometimes, the POWER button
works when other buttons don’t.

You may need to repeat the scan to
find the best code for your device.

Check the Device Codes

You can find out what device code you’ve set for each remote mode. In the
following instructions, the column on the left contains the instructions and
the column on the right provides additional information.

Instructions Additional Information

1. Press and hold the appropriate
mode button until all the other
mode buttons light up, and
then let go of the button. The
mode button flashes.

For example, hold TV for a TV until
all of the other mode buttons light.
When you let go, TV will flash.

2. Press the POUND (#) button
twice.
Watch the mode light to
determine your code. The
mode button flashes the
number for each digit of the
device code, with a pause
between the groups of
flashes. A quick flash is for
zero.

For AUX mode: The first
group of flashes tells you
what the AUX mode controls.
A quick flash (zero) before
the three-digit code is for a
TV; one regular flash is for a
VCR; and two flashes is for a
tuner, or amplifier.

For Limited Mode: If you
have programmed a TV or
VCR in Limited Mode, the
mode button flashes once at
the end of the flash sequence.

For example, if the code is 570, the
mode button flashes five times,
pauses, flashes seven times, pauses,
and flashes once quickly.

For example, if the TV code is 570,
the AUX mode button flashes once
quickly (indicating 0 for TV), pauses,
flashes five times, pauses, flashes
seven times, pauses, and flashes once
quickly.

For example, if the TV code is 570,
the TV flashes five times, pauses,
flashes seven times, pauses, flashes
once quickly, and then flashes once
(indicting Limited Mode).

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Control a TV (or a Second TV)

TV Mode Button

To use the remote to operate a television, you must press the TV
mode button to set the remote to TV mode. The TV mode button’s
back light turns ON to show that the remote is set to TV mode.
Make sure to keep the remote in TV mode to use the buttons as
described in this section.

Input Button

If the TV has video input options, use this button to switch the TV
among those options.

Power Button

Press the TV POWER button to turn the television ON or OFF.

Mute Button

Press the MUTE button to turn off the sound. Press the button
again to restore the sound.

Volume Button

Press the minus (-) side of this button to lower the sound
volume. Press the plus (+) side of this button to raise the
sound volume.

Select/OK Button

The SELECT/OK button works as the Enter button for a TV.

Up/Down (Arrow) Buttons

Use the UP/DOWN ARROW buttons to change channels
on the TV.

Recall Button

Press the RECALL button to return to the last channel you were watching.
Press it again to switch between the last two channels that you watched.

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Number Buttons

Use the NUMBER buttons to enter numbers in a
menu, or to go directly to a new channel.

Control Other Devices with the Remote

Control a VCR or a DVD Player

Some of the features described below may not apply to the
device. See your device owner’s manual for details about its
features. If a remote control button is not described in this
section, it does not work in VCR mode.

VCR Mode Button

To use the remote to operate a VCR or DVD player, first set up the
remote as described on page 65, then press the VCR mode button
to set the remote to VCR mode. The VCR mode button’s back light
turns ON to show that the remote is set to VCR mode. Make sure
to keep the remote in VCR mode to use the buttons as described in
this section.

Use the remote control’s VCR mode to control a DVD player.

Power Button

Press the blank POWER button to turn the VCR or DVD player
ON or OFF.

VCR/DVD Buttons

Tip: To operate
another device
such as a VCR, set
up the remote to
control the VCR,
and then press the
VCR mode button
on the remote.

• Press the PLAY button to play, or to resume playing, a

videotape or DVD.

• Press the STOP button to stop a videotape or DVD.

• Press the BACK button to rewind a videotape or reverse a

DVD.

• Press the FORWARD button to forward a videotape or

DVD.

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•Press the RECORD button to start recording on a VCR.

•Press the PAUSE button to pause a videotape or DVD. Press
this button or the PLAY button to restart the videotape or
DVD.

• Note: On some TVs, the presence of fixed images for
extended periods of time may cause them to be permanently
imprinted on the screen. Consult your TV user guide for
information on whether this is a problem for your TV, what
operating/viewing restrictions apply to avoid this problem,
and associated TV warranty coverage.

Page Up and Page Down Buttons

Use the UP ARROW and DOWN ARROW buttons to change
channels on a VCR.

Note: These buttons change the off-air channels only.

Number Pad Buttons

• VCR - Use these buttons to enter channel

numbers.

DVD - Use these buttons to enter menu

•

numbers.

Control a Tuner or Amplifier

Some of the features described below may not apply to your
tuner or amplifier. See the device owner’s manual for details
about the device’s features. If a remote control button is not
described in this section, it does not work for a tuner or
amplifier.

AUX Mode Button

To use the remote to operate a tuner or amplifier, first set up the
remote to control the device as described on page 65, then press
the AUX mode button to set the remote to AUX mode. The AUX mode
button’s backlight turns ON to show that the remote is set to AUX mode.
Make sure to keep the remote in AUX mode to use the buttons as described
in this section.

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Power Button

Press the blank POWER button to turn the tuner or amplifier ON
or OFF.

Control Other Devices with the Remote

SELECT/OK Button

This SELECT/OK button works as the Input Select button for
a tuner or amplifier.

Up/Down (Arrow) Buttons

Use UP/DOWN ARROW buttons to change channels on
the tuner or amplifier.

Mute Button

Press the MUTE button to turn off the sound. Press it again
to restore the sound.

Volume Button

Press the minus (-) side of this button to lower the sound
volume. Press the plus (+) side of this button to raise the
sound volume.

Switching Between TV and Device Volume Control

When you set up the remote to control a TV, the MUTE and VOLUME
buttons control the TV volume. However, if you want to use the AUX mode
to control a tuner or amplifier and the device has a volume setting, you can
set up the remote to control the device’s volume instead of the TV volume.

Set the Remote to Control the Device Volume

1. Press and hold the AUX mode button until all the other mode

buttons light, then release.

2. Press the POUND (#) button.

3. Press the plus (+) side of the VOLUME button.

4. Press the 0 number button.

5. Press the POUND (#) button.
The AUX mode button flashes three times.

6. Press the SAT mode button.

7. Press the plus (+) and minus (-) sides of the VOLUME
button. The device’s volume changes and the AUX mode button lights
instead of the TV mode button.

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Set the Remote Back to Control the TV Volume

1. Press and hold the TV mode button until all the other mode

buttons light, then release.

2. Press the POUND (#) button.

3. Press the plus (+) side of the VOLUME button.

4. Press the 0 number button.

5. Press the POUND (#) button.
The TV mode button flashes three times.

6. Press the SAT mode button.

7. Press the plus (+) and minus (-) sides of the VOLUME button.
The TV’s volume changes and the TV mode button lights instead of the
AUX mode button.

Teaching Another Remote

Your DISH Network receiver can pass certain functions through from the
original receiver remote to another remote.

Note: Although most learning remotes are compatible with the

Remote

few that are not. Consult your universal learning remote user’s guide for
details.

option featured in your DISH Network receiver, there may be a

The Remote Teaching Sequence

Follow these steps to teach (program) a universal learning remote from the
remote supplied with your satellite receiver.

Note: The universal learning remote is not supplied with your receiver. You
can purchase it separately at an electronics supply store.

1. Press the MENU button.

2. Select the

3. Select the
blank

System Setup option.

Diagnostics option. The receiver displays the

System Diagnostic Tests screen.

Teach

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4. Select the
pop up screen warning that you must press any button on the front panel
in order to quit the teaching mode.

Teach Remote option. The receiver displays a

Resetting the Receiver to Factory Defaults

5. If you want to continue, select the Yes option. The receiver now
displays the
instructions.

6. Aim both remotes at the receiver. Press one button at a time on your
DISH Network remote, while pressing the button to be taught on the
universal learning remote at the same time. Repeat this process for each
button you want to be taught to the learning remote.

System Diagnostic Tests screen containing further

Note: Any button on the DISH Network remote that is not used with

your DISH Network receiver, will not teach the universal learning
remote.

7. You can quit the teaching mode at any time by either of the two
following methods:

• Press any front panel button on your receiver.

• Leave the receiver alone for at least three minutes.

8. The receiver again displays the blank

System Diagnostic Tests screen.

You can cancel out of this screen back to your original viewing screen.

Resetting the Receiver to Factory Defaults

Use these instructions if you want to reset the receiver to be the same as
when it was shipped.

Note: Resetting the receiver to factory defaults discards all Favorite Lists

except the

Note: If you have set any locks on the receiver, and the receiver is locked,

these locks will be kept. If the receiver is unlocked, any such locks will be
lost. You cannot reset the receiver to default settings to discard a password
you have forgotten. Only the Customer Service Center can reset the receiver
to bypass a receiver lock.

1. Press the

All Chan and All Sub lists.

MENU button.

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2. Select the System Setup option.

3. Select the

4. Select the

Installation option.

Factory Defaults option.The receiver displays a Warning

message, prompting you to confirm that you want to reset the receiver.

5. Select the
displays the

Yes option to confirm the reset. The receiver resets, and then

Installation and Setup menu.

Troubleshooting Tools

Your receiver has diagnostic tools that a Customer Service Representative
may ask you to use if you should ever run into problems while using your
equipment. Even though these tools are quite helpful, it is recommended
that you only use them when on the phone with a DISH Network
representative.

Resetting Your Receiver

Reset your receiver as directed by the Customer Service Representative as
follows:

1. Press and hold the front panel POWER button four to six seconds.

2. Let go of the front panel POWER button.

It will take a few minutes for your receiver to reset and come back on.
When you reset your receiver, your receiver may have to download an
updated

Program Guide. If this is the case, it may take a little longer for the

receiver to come back on.

Diagnostics

This test make sure that the receiver telephone connection is correct. Select

Connection option to begin the test. The receiver displays a message

the
asking you to wait until the test is done.

• If the telephone connection is correct, the receiver displays a

Connection OK

• Select the

message.

Dial Out option so the receiver can make a toll-free call to the

Customer Service Center. Press the SELECT/OK button to start the
call. When the call is done, select the

Cancel option to exit the test

menu.

• If the telephone line is not connected properly, the receiver displays a
failure message. Check the telephone connection and then repeat the
test.

Phone

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Note: If you have the receiver connected to a DSL (Digital Subscriber Line)

phone line, it may cause this test to fail. If so, you will need to install a DSL
filter between the receiver and the phone jack on the wall. You can get a
DSL filter from your Internet Service Provider or a local electronics parts
store.

1. Press the MENU button.

2. Select the System Setup option.

Troubleshooting Tools

3. Select the

Diagnostics option.

Point Dish and Check Switch

The Point Dish and Check Switch screens are helpful to the Customer
Service Representatives. You may be asked to display these screens when
you call DISH Network. Even though there are items that can be changed,
only change them when specifically directed by a Customer Service
Representative.

1. Press MENU.

2. Select

3. Select

4. Select

5. Select

System Setup.
Installation.
Point Dish. This screen shows you information to help

maximize your satellite signal. The bar at the bottom of the screen tells
you the signal strength. Green is a good signal, while red indicates the
signal is not acceptable or is from the wrong satellite.

Check Switch to display the Installation Summary screen. The

Installation Summary screen tells you if you are receiver signals from

the satellites and which multi-dish switches you have installed, if any.

6. Select

7. Select

Test only if directed by the Customer Service Representative.
Done.

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QAM Installations

If you live in an apartment, condominium or other clustered housing, your
television signal is transmitted to you through master multiplexing
distribution equipment located in a central area in your dwelling complex.
This distribution equipment is owned and maintained by the dwelling
complex owners or managers.

Note: Do not change the setting on this screen unless otherwise directed.

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Chapter 4

Reference

Troubleshooting Tables

Use these tables if you have problems using the system before calling the
Customer Service Center. Many problems arise from misunderstandings of how
the system works, especially when you are just becoming familiar with it. These
tables cover many problems, usually with a simple solution for each one. To
solve a particular problem, do the following:

1. Review the section in this Guide that relates to the problem.

2. If you cannot find a solution, then find the section in the following tables
that relates to the problem.

•Read the What’s Happening column until you find the problem.

• Read the information in the Possible Reason column.

• Try each of the suggested solutions in the What to Do column.

3. For more information, call the Customer Service Center at 1-800-333-DISH
(3474), or see www.dishnetwork.com.

Note: Before calling the Customer Service Center, have ready the date of
purchase and either your customer account number, the receiver conditional
access number, or the receiver model number. Display the Important System
Information menu to find these numbers (See Ordering your Programming).
Also, write down any error messages that the receiver displays on the television
screen.

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Chapter 5

Reference

On-Screen Messages

This table describes some on-screen messages in the order of their message numbers. Find the message
number in the upper right corner of the message displayed on your TV screen, and then find the matching
number in this table.

Message Number Possible Reason What to Do

001

002

003, 004

005

There may be a problem with the
multi-dish switch.

Heavy rain, snow, or cloud cover
may be interfering with transmission
of the satellite signal, or there may
be other interference.

The wrong type of coaxial cable may
be used in the system, or the cable
run length may be too long. Or, there
may be a problem with the multi­dish switch.

The receiver may not yet have been
electronically linked with the Smart
Card, via the satellite signal. The
satellite dish may have moved so
that it is no longer picking up the
satellite signal. The cable
connections may have loosened or
have moisture inside. There may be
an interruption of the satellite signal.

Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
If this does not work, call the Customer Service Center for help.

Note the local weather conditions. Remove any snow or other
debris which may have collected on the satellite dish.
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Make sure that the satellite dish is aimed at the satellite. Check the
strength of the signal using the Point Dish/Signal menu. Consult
your installer to re-aim the dish, if necessary, to obtain the strongest
possible signal.

Make sure the system uses RG6 coaxial cable; if not, call your
dealer or installer.
Check the dish-to-receiver cable run length; if it is over 200 feet on
your DISH Pro system, (100 feet with a Legacy system) call your
dealer or installer.
Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
If this does not work, do the Check Switch test.

If you have authorized the receiver, wait a few minutes to see if the
message is removed. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish. If you have not authorized the
receiver, call the Customer Service Center for help.

Page 78

006

008

011, 012

013, 014

The receiver may not be connected
to an active telephone line.
The Smart Card credit limit may
have been suspended.

Phone signal not working correctly. If connected with DSL phone line, install a DSL filter between the

Viewers in specific areas are
prohibited from watching certain
programs.
For example, viewers who live close
to a particular football stadium may
be prohibited from watching football
games that are played in that
stadium.

You may have tried to tune to a
program on a channel which you
have not bought.

You must connect the receiver to an active telephone connection at
all times. If you install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your Pay-Per-View purchases to check the Smart Card
credit limit.

receiver and the telephone wall jack. You can obtain the filter from
your DSL provider.

Remember that the program providers specify which programs
are “blacked out” for which viewers, not DISH Network.

You must buy a channel before you can tune to a program on that
channel. Call the Customer Service Center to buy the channel, or if
you believe this message was displayed by mistake.

Troubleshooting Tables

015

018

022

026

You may have just plugged in the
receiver, and it is acquiring the
satellite signal. Or, the receiver may
have temporarily lost the signal.

The receiver may not be connected
to an active telephone line.
The Smart Card credit limit may
have been exceeded.

The receiver may not yet have been
electronically linked with the Smart
Card, via the satellite signal. The
satellite dish may have moved so
that it is no longer picking up the
satellite signal. The cable
connections may have loosened or
have moisture inside. There may be
an interruption of the satellite signal.

The receiver may have temporarily
lost the satellite signal.

Wait a few minutes to see if the message is removed. Make sure that
all required cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish.

You must connect the receiver to an active telephone connection at
all times. If you install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your Pay-Per-View purchases to check the Smart Card
credit limit.
Call the Customer Service Center for help checking the credit limit,
and/or to get authorization to make a purchase.

If you have authorized the receiver, wait a few minutes to see if the
message is removed. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish. If you have not authorized the
receiver, call the Customer Service Center for help.

Wait a few minutes to see if the message is removed. Make sure that
all required cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish.

028

059

060

061

074

The receiver may need to get new
software before you can use it to
order Pay-Per-View programs.

You may have tried to close an
installation menu without having
done the Check Switch test.

You may have aimed the satellite
dish at one satellite, but selected the
option for another satellite on the
Point Dish/Signal menu.

You may have interrupted the
transmission (a “download”) of the
latest operating software via the
satellite signal.

The receiver gives you three chances
to enter the correct password. If you
fail to do so, the receiver “times out”
and will not allow you to try again
for several minutes.

Turn the receiver off. Doing this allows the receiver to “download”
new software via the satellite signal. The download may take
several minutes; do not disturb or unplug the receiver during this
time. When the download is done, you will be able to use it to order
Pay-Per-View programs.

If your setup includes a multi-dish switch, you must do
the Check Switch test.

Make sure that you have selected the option for the right satellite on
the Point Dish/Signal menu.
Make sure that the cable(s) for the satellite you have selected are
connected to the LNBF that receives signals from that satellite.
Re-aim the satellite dish at the right satellite.

It is very important for the receiver to get the latest operating
software, so let the receiver do so. The “download” may take
several minutes. Do not disturb or unplug the receiver during this
time.

Wait a few minutes and then try again to enter the password.
Note: The “time out” feature is designed to prevent someone from
trying password after password until he or she happens to guess the
right one and so gains unauthorized access to the receiver.

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Chapter 5

Reference

078, 079, 080

093

DISH Pro Twin LNBF

What’s Happening What’s Wrong What You Can Do

When you run Check Switch, you do not
see "Twin" identified as a Device or LNB.
All entries show "X"s.

You may not have connected the
receiver to an active telephone line.
Or, the telephone line may be
defective.

Maybe the receiver is connected to a
DSL (Digital Subscriber Line)
phone line.

You may have set up the receiver to
reset itself back to the “factory
defaults,” that is, the settings it had
when it was shipped from the
factory.

• The DISH Pro Twin LNBF may not be
properly connected.

• Cables may be too long, over 200 feet.

• Cables may not be rated for 2150 MHz.

• You may have DISH Pro Adapter
installed on a DISH Pro receiver.

• May have a non-DISH Pro switch or
LNB or incompatible accessory device*
in the system.

Connect the receiver to an active telephone line.
Make sure that the telephone line to which you connect the receiver
is working properly.
Note: To be able to order Pay-Per-View programs, you must keep
the receiver connected to an active telephone line at all times. If
your setup includes more than one receiver, this applies to each
receiver. The receiver uses the telephone line to make toll-free
calls, usually in the middle of the night, to send information to the
Customer Service Center.

Install a DSL filter between the receiver and the telephone
wall jack.

If you want to reset the receiver to its factory default settings, select
the Yes option. If not, select the No option.

• Check all cable connections in your
system and run Check Switch again.

• Make sure cable lengths between
receiver and DISH Pro Twin do not
exceed 200 feet. Rerun check switch.

• Make sure cables are rated for 2150
MHz. Rerun check switch.

• Remove the DISH Pro Adapter; this
device is only for non-DISH Pro
receivers. Rerun check switch.

• Remove any non-DISH Pro switches/
LNBs or incompatible accessory
devices* from the system. All LNBs and
switches must be DISH Pro. Rerun
check switch.

When you run Check Switch, you see
"Twin" identified as the Device/LNB and
Satellite shows "Conn" but you do not see
"Satellite Reception Verified".

When you run Check Switch, you see
"Satellite Reception Verified" but you see
"Feed" instead of "Twin" identified as the
Device/LNB.

When you run Check Switch, you do not
see "Twin" identified as a Device or LNB,
but odd transponders are detected only on
one satellite.

• The DISH Pro Twin LNBF is connected
but no satellite signal is present.

• The DISH Pro Twin is connected but
something in the system may be
blocking the switch commands.

• Your box may need a software upgrade.

• You may have DISH Pro Adapter
installed on a DISH Pro receiver.

• May have a non-DISH Pro switch or
LNB in the system

• Check the point dish/signal screen to
confirm you have satellite signal. If not,
check your dish antenna to ensure the
DISH Pro Twin is installed properly, the
dish is pointed/peaked on the satellite
signal and there is nothing blocking the
signal path to the dish. Rerun check
switch.

• Check the cable path between the DISH
Pro Twin and the receiver and remove
any incompatible accessory devices*.
Rerun check switch.

• From point dish/signal screen, select
119 west satellite and an odd
transponder greater than 10 (e.g., 11).
Confirm satellite signal is present. Turn
the receiver off and wait 30 minutes.
Rerun check switch.

• Remove the DISH Pro Adapter; this
device is only for non-DISH Pro
receivers. Rerun check switch.

• Remove any non-DISH Pro switches/
LNBs from the system. All LNBs and
switches must be DISH Pro. Rerun
check switch.

Page 80

Troubleshooting Tables

When you run Check Switch, you see
"Twin" identified as the Device/LNB but
you only have signal confirmed from one
satellite.

When you run Check Switch, you see
"Twin" identified as a Device or LNB, but
only odd transponders are detected.

Getting receiver messages that signal is lost
or being acquired

* Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0
specifications), and pass DC power.

Using the Remote Control

What Is

Happening

Possible Reason What to Do

• The DISH Pro Twin LNBF is connected
but the dish may not be pointed to
receive signal from both 110 and 119
satellites.

• Cables may not be rated for 2150 MHz. • Make sure cable is rated for 2150 MHz

• Check the weather conditions to see if
heavy rain or snow could be temporarily
block the signal.

• Check for any obstructions in way of the
dish like new growth on trees

• If the check switch summary screen
shows “119 W” on Dish Input 2, you
need to point your dish 9 degrees to the
east and re-peak your dish. Rerun check
switch.

• If the check switch summary screen
shows “110 W” on Dish Input 1, you
need to point your dish 9 degrees to the
west and re-peak your dish. Re run check
switch.

• Make sure skew setting is correct for an
antenna installation at your zip code.

• Rerun check switch.

and all accessory devices are
compatible. Rerun check switch.

• Wait for weather to clear up and restore
signal.

• Clear obstructions from the signal path.

You cannot find the
remote control.

When you press a button
on the remote control, the
receiver does not do what
you expect.

When you press the
remote control Power
button to turn the receiver
ON, the receiver front
panel Off-Air or Sat
mode light does not light
up.

Hearing A Program

What Is

Happening

There is a good picture on
the TV set, but you do not
hear any sound.

N/A Use the receiver front panel Control Buttons to control the

The remote control may be missing
batteries, the batteries may be
incorrectly placed in the remote, or
the batteries may be weak or dead.

The remote address and the receiver
address may not match.

Other lights are too bright.
Remote control not operating

properly or the batteries are weak or
dead.
The receiver power cord not plugged
into a power outlet, or there may be
a problem with the power.

receiver until you find the remote. If the remote control is
permanently lost or too damaged to use, call the Service Center to
order a replacement.

If the batteries are missing or dead, insert fresh AAA-size batteries.
If the remote has fresh batteries, check whether they are placed
according to the label diagram. If not, remove them and place
correctly.

Press the SYSTEM INFO button on the receiver’s front panel to
bring up the Important System Information screen. Aim the remote
at the receiver front panel and press the RECORD button to match
up the code on the remote with the one in the receiver.

Try other remote control buttons to see if the receiver is responding.
Replace the remote batteries with fresh ones.

Check that the receiver power cord is not damaged, and that the
plug is inserted correctly into the outlet.

Possible Reason What to Do

You may have muted the sound, or
set the volume so low that you
cannot hear it.

Check the volume level on the TV or audio device. Turn off the
mute or turn up the volume, as required.
Check the TV speakers or the sound system.

You hear a foreign
language with a program.

You may have set the receiver to
select an alternate audio language.

Press MENU-6-2 and select the language that you prefer.

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Chapter 5

Reference

Watching A Program

What Is

Happening

A “black box” fills almost
all of the TV screen.

The TV screen is all blue. You may have connected the

Possible Reason What to Do

You may have turned on the Closed
Captioned feature on the TV, and put
that feature into Text mode.

Receiver may have captions on and
not set to Service1.

receiver to an input on the TV that is
incorrect for the signal output from
the receiver.

Using the TV remote control and/or menus displayed by the TV
(not the receiver remote control or the menus displayed by the
receiver), turn off the closed captioned feature.

Turn off captions by pressing the MENU button, selecting System
Setup, then Closed Caption or, reset default caption options
using same menu.

Check your TV owner’s manual for the correct TV input to use for
the signal output from the receiver.

Using the Menus

What Is

Happening

You were using a menu,
and it suddenly closed.

Possible Reason What to Do

The receiver has a time-out feature
that closes any menu after several
minutes of no activity. This will
discard any changes you have made,
but otherwise does no harm to the
receiver.

Start over again.

Using the Program Guide or the Browse Banner

What Is

Happening

In the Program Guide,
some channels have a red
background.

You try to display future
programs in the Program

Guide or Browse
Banner, but find you

cannot.

You try to display
programs that have ended
in the Program Guide or
Browse Banner, but
find you cannot.

When you are using the

Program Guide or
Browse Banner, some

channels are missing.

Possible Reason What to Do

Red means that you have not bought
the program. You must buy a
channel before you can tune the
receiver to it.

The Program Guide and Browse
Banner can display programs
scheduled for an extended, but not
unlimited time beyond the present.

The Program Guide and Browse
Banner can display only programs
that have not yet ended. These
features cannot display a time earlier
than the present.

You may have applied a Favorite
List other than the list named All
Chan.
You may have set up the Program
Guide so that when the receiver is
locked, the Guide hides adult
channels.
If your setup includes a multi-dish
switch, you may need to do the
Check Switch procedure.

If you want to buy a channel, call the Customer Service Center at
1-800-333-DISH (3474).

Try displaying the Program Guide again later. By that time, it
may show programs for the time and date you want.

Contact the program providers for details on past programs.

You can change the applied Favorite List while using the Program
Guide, by pressing the remote control Guide button. You can
choose another custom Favorite List, the All Chan list, which
includes all the channels, or the All Sub list, which includes all
subscribed channels. Unlock the receiver for the Program Guide
to display adult channels.
Do the Check Switch pr
for details).

oce

dure (see the installation instructions

Page 82

Using Locks

Troubleshooting Tables

What Is

Happening

You set a lock (for
example, a lock on

programs by ratings), but
the lock does not take
effect.

You forgot the password,
so that you are unable to
unlock the receiver.

Changing Channels

What Is

Happening

You enter a desired
channel number. The
channel changes, but the
new channel is not exactly
the channel you entered.
You are scanning up or
down through the
channels, and the receiver
is skipping channels that
you know you have
bought.

Possible Reason What to Do

You may not have locked the
receiver.

You may not have written down the
password, to keep it in a safe place.

You must lock the receiver to apply any lock that you have set.

Call the Customer Service Center. You must provide the following
information: (1) your name; (2) your address; (3) your telephone
number; (4) and the receiver information.

The CSC will send an Unlock code, targeting your receiver.

Possible Reason What to Do

You may have made a mistake
entering the channel number, or the
channel number you entered may be
invalid.
If so, the channel displayed is the
closest possible to the channel you
entered.
If you entered the number for a
channel that you have not bought,
the receiver will change to the
channel and allow you to buy the
channel or display a message.
If a Favorite List other than All
Chan is applied, the receiver will
skip channels that are not on the
applied list.
If you have set up the Program
Guide to hide adult channels and
the receiver is locked, the receiver
will skip such channels.

Carefully retry entering the channel number you want.
Press the remote control Recall button to return to the previous
channel number. Select All Chan as the active Favorite List.
Unlock the receiver so that it does not skip adult channels.
If you want to buy a channel, call the Customer Service Center.

Using Favorite Lists

What Is

Happening

You press the remote

Guide button while the
Program Guide is

displayed. You find that
you can apply only the All
Chan list or the All Sub
list.

You try to change the

All Chan list or the All
Sub list. The receiver

displays an ERROR
message.

Possible Reason What to Do

If you have not added channels to
any custom Favorite List, you will
be able to apply only the All Chan
list or the All Sub list.

The receiver will not allow you to
change the All Chan list or the All
Sub list.

You must add channels to a custom Favorite List before you can
apply it.

Choose another list to change.
Note: You can change the All Sub list by changing what channels
you buy.

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Chapter 5

Reference

You try to apply an empty
Favorite List. The receiver
displays an ERROR
message.

A Favorite List does not
show channels that you
know you have added to it.

The receiver will not allow you to
apply an empty list.

If you have set up the Program
Guide to hide adult channels and
the receiver is locked, the Favorite
List will not show such channels.

Buying a Pay-Per-View Program

What Is

Happening

Someone orders a Pay­Per-View program
without your permission.

You find that you are not
able to order a Pay-Per­View program.

You find that you are not
able to cancel a Pay-Per­View program.

Your setup includes more
than one receiver. You
order a Pay-Per-View
program, but it does not
appear via all of the
receivers.

Possible Reason What to Do

You may have been away from the
receiver, and someone else used it.

The receiver may not be connected
to an active telephone line.
Your credit limit may have been
exceeded.

You ordered a Pay-Per-View
program, and then decided not to
watch it.

You ordered a Pay-Per-View
program, and want it to be available
via all the receivers in your setup.

Choose another list to apply, or add at least one channel to the
empty list.

Unlock the receiver for the list to show adult channels.

Lock the purchase of Pay-Per-View programs. Remember that you

are responsible for all Pay-Per-View purchases, whether or not
you authorize such purchases. If you lock Pay-Per-View purchases,

then anyone who wants to order a Pay-Per-View program must
enter the password.

You must connect the receiver to an active telephone connection at
all times. If you install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your Pay-Per-View purchases to check the Smart Card
credit limit.

You cannot cancel an order for a Pay-Per-View program, whether
it was just ordered or ordered earlier.

If you want to watch a Pay-Per-View program on TVs connected to
up to six receivers, you must order the program for each receiver
but you only pay for the program once.

Using the Telephone for Voice/Data/FAX

What Is Happening Possible Reason What to Do

While you are making a
telephone call, you hear
“clicks.”

The receiver cannot connect
to DISH Network.

You pick up the telephone to
make a call, but you do not
hear a dial tone.

Your computer or facsimile
(FAX) machine tries to send
a FAX or modem
transmission, but fails.

The receiver may have tried to call the
Customer Service Center to send Pay­Per-View purchase information. When
the receiver found that the telephone
was busy, it automatically
disconnected.

Maybe the receiver is connected to a
DSL (Digital Subscriber Line) phone
line.

The receiver was calling the Customer
Service Center to send Pay-Per-View
information. When the receiver found
that the telephone was busy, it
automatically disconnected.

The receiver was calling the Customer
Service Center to send Pay-Per-View
information. When the receiver found
that the telephone was busy, it
automatically disconnected. The FAX
or modem found that there was no dial
tone, and cancelled the transmission.

You do not have to do anything. You can always use your telephone
line, because the receiver automatically hangs up if it finds the line is
busy.

Install a DSL filter between the receiver and the telephone wall jack.

Hang up, and then pick up the telephone again to get a dial tone.

Resend the FAX or modem transmission.

Page 84

Troubleshooting Tables

Your computer or FAX
machine was receiving a
FAX or modem
transmission, but an error
occurred.

The receiver may have tried to call the
Customer Service Center to send Pay­Per-View purchase information during
the FAX or mode call. When the
receiver found that the telephone was
busy, it automatically disconnected.
This generated “clicks” that caused an
error in the FAX or modem
transmission.

Have the sender resend the FAX or modem transmission.

Using Event Timers

What Is Happening Possible Reason What to Do

You try to set up an event
timer and the receiver
displays a message noting
that the program is locked.

You try to set up an event
timer and the receiver
displays a message noting
that the program is a Pay­Per-View event.

You try to set up an event
timer, but the receiver
displays an Error message
giving you the option to
delete an event timer that
was set up earlier.

You set up an event timer,
but the receiver does not
tune to the channel of the
program.

You set up an event timer
for a program that is
repeated (such as a regularly
scheduled program), but the
timer does not operate for a
showing of the program.

You set up an event timer,
but the timer does not
operate at all.

You set up a Once event
timer, but the timer operates
at a time different from what
you expect.

You stop the operation of an
event timer for one showing
of a program that is repeated
(such as a regularly
scheduled program), but the
timer operates for the next
showing.

You must enter the password before
you can create an event timer for a
locked program.

You must order a Pay-Per-View event
before you can create an event timer
for it.

You already have set up the maximum
number of event timers.

You may have set up a Reminder
Event Timer but what you should have
set up is an Auto-Tune Event Timer.

You may have set up a timer with an
incorrect frequency.

The program time may have changed
so that the event timer overlapped
another event timer.
The program time may have changed
by more than twenty-four hours.

a

The progr

Stopping the event timer applies only
to the current showing of the program.

m time changed. A Once event timer always operates at the actual time of the program.

To be able to set up an event timer for the program, first enter the
password.

To be able to set up an event timer for the event, first order it.

To be able to set up a new event timer, delete one of the event timers
you set up earlier.

Remember that a Reminder Event Timer just reminds you that the
program is about to start. An Auto-Tune Event Timer reminds you and
tunes the receiver to the channel of the program.

Remember that a Once event timer operates just one time. A Mon.-
Fri. event timer operates Monday through Friday on the same
channel at the same time. A Daily event timer does the same, Monday
through Sunday. A Weekly event timer operates once a week on the
same channel at the same time.

If the receiver is ON and finds an event timer overlap, it will display
the Event Timer Scheduling Conflict menu. You must edit or
delete one of the overlapping event timers.
No event timer will operate if the program time changes by more than
twenty-four hours.

To stop all operations of a repeated event timer, you must delete the
event timer.
Note: The receiver deletes a Once event timer when it operates.

Page 85

Chapter 4

Reference

Device Codes

These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD
player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed
or if the codes do not work, the remote may not control your device. In some cases, codes may operate some
but not all buttons shown in this guide.

TV Codes

If programming in AUX mode:

Press 0 before entering the TV
code.

TV Codes

A Mark 670

Action 662

Admiral 514, 521, 605, 668,

Aiko 727

Aiwa 751

Akai 570, 573, 659, 660,

A-Mark 620

Amtron 657

Anam National 509, 541, 620, 651,

AOC 505, 506, 519, 520,

Apex 743, 744, 745

Archer 620

Audiovox 620, 657, 662, 672

Bell & Howell 590, 669, 675

Broksonic 752, 659, 661, 748

Capehart 519, 627

Citizen 506, 516, 523, 524,

Classic 659

Colortyme 573, 627, 652, 654,

Contec/Cony 541, 655, 657, 661,

Craig 536, 541, 657, 661,

Crown 526, 536, 657, 666, 670

Curtis Mathes 506, 516, 526, 573,

669, 675

657, 661, 663, 698

573, 620, 627, 652,
653, 654, 659, 664,
665, 670, 672

525, 526, 590, 652,
654, 657, 658, 680, 727

660, 667, 668, 671,
674, 679, 681

662, 726

662, 666, 667, 694

590, 641, 645, 650,
652, 654, 658, 659,
660, 664, 665, 667,
668, 670, 674, 680,
703, 708

TV Codes

Daewoo 505, 524, 526, 529,

Daytron 526, 627, 652, 654,

Dimensia 645, 650

DISH Network 742

Dixi 566, 620

Dumont 501, 627, 652

Echostar 722

Electrohome 526, 573, 651, 652,

Emerson 526, 534, 535, 536,

Envision 506, 573, 652, 654,

Fisher 542, 590, 683

Fujitsu 534, 682, 694

Funai 534, 541, 657, 661,

GE 508, 509, 543, 544,

Goldstar 505, 523, 526, 545,

Gradiente 660, 671

Granada 627, 670, 671

Grundig 670, 673

Hallmark 627, 652, 654, 659

Harmon/Kardon 561, 659

Hinari 534

530, 531, 573, 652,
653, 654, 658, 659,
663, 664, 665, 670,
672, 674, 684, 698,
719, 727

658, 665, 670, 672

654, 656, 659, 660,
665, 670, 709, 728

537, 538, 539, 541,
573, 590, 627, 636,
642, 648, 652, 654,
655, 657, 658, 659,
660, 661, 662, 665,
666, 667, 669, 670,
677, 679, 682, 692,
696, 699, 720

660, 664

662, 677, 682, 694

630, 645, 646, 650,
651, 652, 654, 659,
661, 663, 665, 667,
668, 670, 673, 676,
681, 690, 691, 698,
701, 715, 716, 725,
728, 742

546, 566, 573, 652,
653, 654, 655, 656,
658, 659, 660, 664,
665, 670, 671, 678,
693, 730, 747

TV Codes

Hitachi 523, 526, 548, 549,

Infinity 566, 671

JBL 566, 671

JC Penney 505, 506, 516, 525,

Jensen 556, 573, 652, 654, 660

JVC 508, 557, 559, 642,

Kawasho 548, 561, 573, 652,

Kenwood 506, 573, 652, 654,

Kloss Novabeam 657, 663, 698, 723, 724

Konka 753

KTV 526, 539, 541, 573,

Lloyds 627, 679

Loewe 566

Logik 675

Luxman 523, 652, 654

LXI 563, 566, 590, 595,

Magnasonic 573, 659, 660, 669,

Magnavox 506, 520, 525, 536,

Majestic 675

Marantz 506, 566, 573, 652,

553, 554, 555, 585,
597, 626, 636, 638,
643, 648, 652, 654,
655, 665, 668, 669,
670, 672, 673, 702,
718, 726

526, 543, 546, 631,
645, 646, 650, 652,
653, 654, 658, 659,
664, 667, 668, 670,
673, 676, 678, 680,
690, 691, 701, 725,
726, 728, 730

649, 655, 667, 673,
676, 726, 735, 736, 737

654, 664

656, 659, 660, 664,
679, 681

657, 658, 661, 662,
664, 665, 670, 696

667, 631, 635, 645,
646, 650, 654, 659,
668, 678, 683, 691,
701, 725

672, 677

566, 567, 568, 573,
610, 652, 654, 656,
659, 660, 664, 665,
666, 669, 671, 673,
674, 677, 723, 724, 729

654, 660, 664, 665,
671, 678, 681

Page 86

Device Codes

TV Codes

Megatron 627, 654

Memorex 590, 627, 653, 654,

MGA 504, 505, 506, 542,

Mitsubishi 504, 505, 542, 570,

Montgomery Ward 675

Motorola 521, 605, 651

MTC 505, 506, 516, 523,

Multitech 657

NAD 502, 617, 627, 631,

National 509

NEC 505, 506, 507, 517,

Nikkai 612

Nikko 654, 672, 727

Onwa 541, 657, 661

Optimus 637

Optonica 521, 605, 607

Orion 694

Osaki 612

Panasonic 508, 509, 510, 512,

Philco 505, 506, 525, 536,

Philips 525, 566, 651, 652,

Pioneer 502, 548, 576, 636,

Portland 505, 526, 573, 652,

Price Club 680

Prism 676

Proscan 645, 646, 650, 668,

Proton 513, 519, 526, 536,

659, 675, 678, 720

571, 573, 627, 652,
653, 654, 656, 660, 728

571, 572, 573, 597,
623, 627, 652, 653,
654, 656, 659, 660,
664, 665, 670, 671,
705, 728

573, 627, 652, 653,
654, 659, 664, 667,
672, 680

635, 637, 654

523, 573, 627, 651,
652, 653, 654, 660,
664, 665, 679, 681,
731, 732

566, 644, 651, 662,
663, 668, 672, 673,
676, 685, 689, 698,
700, 716, 234, 247

568, 573, 610, 651,
652, 653, 654, 655,
656, 659, 660, 664,
665, 666, 669, 671,
672, 674, 677, 723,
724, 729

655, 656, 671, 690,
723, 724, 729

637, 648, 652, 654,
663, 665, 681, 708

654, 658, 659, 664,
665, 670, 727

691, 725, 742

585, 627, 652, 654,
655, 659, 660, 665,
666, 668, 670, 678

TV Codes

Quasar 508, 509, 651, 663,

Radio Shack/Realistic 526, 541, 590, 607,

RCA 503, 505, 548, 586,

Realistic 590, 645

Runco 501

Sampo 506, 519, 652, 654,

Samsung 505, 506, 516, 523,

Sansui 754

Sanyo 542, 590, 652, 683

SBR 566

Schneider 566

Scott 526, 534, 537, 541,

Sears 523, 534, 542, 563,

Sharp 521, 526, 585, 605,

Signature 675

Solavox 612

Sony 500, 578, 640, 670, 690

Soundesign 525, 536, 541, 627,

Starlite 657

Supra 523

Sylvania 506, 525, 536, 566,

Symphonic 632, 657, 662, 677,

Tandy 521, 605

673, 676, 698, 700, 747

612, 645, 650, 652,
654, 655, 657, 658,
661, 662, 663, 668,
670, 683, 698, 730

630, 633, 634, 636,
641, 645, 646, 648,
650, 651, 652, 653,
654, 656, 661, 663,
665, 667, 668, 670,
681, 691, 698, 701,
708, 715, 716, 725,
742, 749

658, 663, 664, 665,
698, 730, 746

526, 566, 573, 612,
627, 647, 652, 653,
654, 655, 656, 658,
659, 664, 665, 667,
669, 670, 679, 680,
704, 717, 730, 738

600, 652, 654, 655,
657, 661, 662, 665,
670, 677, 682, 696, 701

590, 595, 601, 604,
617, 627, 631, 635,
645, 646, 650, 652,
654, 656, 659, 661,
668, 670, 682, 683,
688, 691, 703, 725, 726

607, 628, 629, 652,
654, 655, 658, 669,
670, 674, 679, 739,
740, 741

652, 654, 657, 659,
661, 665, 666, 682

568, 569, 573, 600,
610, 652, 654, 656,
659, 660, 664, 665,
666, 671, 672, 674,
677, 723, 724, 729, 733

692, 694

TV Codes

Tatung 509, 651, 663, 698

Technics 508, 673, 676

Techwood 523, 573, 652, 654,

Teknika 504, 505, 512, 516,

Telefunken 679

Toshiba 516, 590, 617, 631,

Totevision 526, 658, 668

Ultra 672

Universal 543, 690

Vector, Research 506

Video Concepts 570, 661

Wards 536, 573, 607, 645,

White, Westinghouse 659, 664, 670, 672, 674

Yamaha 505, 506, 573, 652,

Zenith 501, 520, 639, 652,

660, 676

523, 524, 525, 526,
534, 536, 541, 573,
644, 652, 653, 654,
655, 657, 658, 661,
662, 664, 665, 666,
670, 672, 675, 680,
681, 682, 685, 726, 727

635, 667, 678, 680,
683, 688, 750

650, 652, 653, 654,
656, 659, 664, 665,
666, 667, 668, 669,
674, 675, 677, 678,
682, 690, 715, 723,
724, 729

653, 654, 656, 664,
666, 672, 679

672, 675, 693, 747

Page 87

Chapter 4

Reference

VCR Codes

If programming in AUX mode:

Press 1 before entering the
VCR code.

VCR CODES

Aiwa 588, 622, 623

Akai 513, 514, 515, 516,

Alba 546

Amstrad 588

ASA 556

Audiovox 676

Bell & Howell 581

Broksonic 559, 748

Bush 589

Calix 676

Canon 554, 678, 679

Capehart 546

CCE 681

Citizen 534, 591, 592, 594,

Colortyme 592,

Craig 591, 658, 675, 676,

Curtis Mathes 554, 592, 594, 605,

Daewoo 506, 534, 546, 547,

Daytron 546

Denon 686

Dimensia 607

Dumont 549

Electrohome 512, 676, 687

Emerson 505, 506, 508, 509,

Finlandia 549

Finlux 549, 556, 588

Fisher 548, 549, 581, 584,

Fuji 678

Funai 588

Garrard 588

GE 550, 551, 552, 554,

Go Video 557, 558, 620, 685

Goldstar 592, 594, 676, 687, 747

Goodmans 585, 589

Gradiente 588, 687

517, 518, 520, 568, 682

675, 676, 677, 684

681, 685, 687, 688

607, 675, 677, 678,
679, 683, 684

559, 588, 684

511, 512, 534, 559,
568, 588, 590, 618,
676, 678, 684, 687

588, 608, 610, 684, 688

572, 591, 605, 607,
675, 678, 679

VCR CODES

Granada 549, 581

Grundig 556

Harmon/Kardon 568, 592

Harwood 681

Hinari 589

Hitachi 536, 538, 539, 540,

ITT 518

JC Penney 554, 581, 591, 592,

Jensen 595, 680, 682

JVC 561, 562, 563, 581,

Kenwood 562, 581, 592, 594,

KLH 681

Kodak 676, 678

Lloyds 683, 688

Logik 589, 681, 685

Luxor 518

LXI 676

Magnasonic 685, 687

Magnavox 527, 533, 554, 556,

Marantz 554, 556, 581, 585,

Matsushita 678

Memorex 507, 533, 549, 554,

MGA 512, 567, 568

Minolta 595, 680, 686

Mitsubishi 512, 562, 567, 568,

Motorola 678

MTC 544, 588, 675, 685

Multitech 579, 588, 675, 677, 681

NAD 573

NEC 562, 581, 592, 594,

Nikko 676

Noblex 675

Olympus 678

Optimus 676, 687

Optonica 585

Orion 506, 684, 687

588, 595, 597, 680,
682, 686

594, 595, 600, 674,
675, 676, 678, 679,
680, 681, 685, 686, 687

592, 594, 600, 674,
682, 686

600, 674, 677, 682, 683

678, 679, 684, 685

592, 594, 600, 602,
674, 677, 678, 683

566, 581, 585, 588,
608, 675, 676, 678,
686, 687, 688

570, 571, 595, 680, 687

600, 602, 674, 677,
682, 683

VCR CODES

Panasonic 523, 554, 598, 614,

Pentax 592, 595, 677, 680,

Pentex Research 594

Perdio 588

Philco 554, 678, 679, 686

Philips 554, 556, 585, 678, 684

Pioneer 562, 573, 574, 575,

Portland 546, 677

Proscan 605, 607,

Proton 685

Quasar 554, 678, 679, 747,

Radio Shack 512, 607, 608, 610, 687

Radio Shack/Realistic 581, 584, 588, 608,

Radix 676

RCA 518, 525, 527, 528,

Realistic 534, 549, 554, 581,

Ricoh 502

Runco 533

Saisho 506

Salora 567, 581

Samsung 515, 517, 534, 579,

Sansui 544, 562, 600, 674,

Sanyo 549, 581, 582, 583,

SBR 556

Schneider 589

Scott 508, 534, 559, 590,

Sears 548, 549, 581, 584,

Sentra 546

Sharp 512, 585, 607, 625

Shintom 589, 595, 681, 685

Singer 678, 681, 685

Sony 500, 501, 502, 504

STS 678

Sylvania 554, 556, 567, 588,

Symphonic 588, 594, 683, 688

Tandy 581, 588

Tashiko 588, 676

628, 633, 678, 679,
684, 685, 688, 747

683, 686

576, 600, 674, 680,

675, 676, 678, 679

591, 595, 605, 607,
615, 631, 649, 675,
678, 680, 686

584, 585, 588, 608,
675, 678, 679, 687, 688

591, 675

682, 685

608, 675, 688

684, 687

595, 608, 610, 676,
678, 680, 683, 684,
686, 687, 688

678, 679

Page 88

Device Codes

VCR CODES

Tatung 594, 682,

Teac 588, 594, 682

Technics 554, 633, 678,

Teknika 554, 588, 676, 678, 687

Toshiba 534, 535, 567, 584,

Totevision 591, 675, 676, 687

Unitech 675,

Vector Research 534, 592, 600, 674,

Video Concepts 534, 568, 592, 600,

Wards 534, 588, 595, 608,

XR-1000 588, 678, 681

Yamaha 581, 592, 594, 600,

Zenith 500, 501, 533, 747

590, 680, 684, 688

677, 683

674, 677, 683,

675, 676, 678, 680,
681, 684, 687, 688

674, 682, 683

TV/VCR Combo

Programming for
combination devices

:

Program the remote control in
TV mode and then in VCR
mode.

TV/VCR Codes

Broksonic 748

Goldstar 747

Panasonic 747

Quasar 747

Zenith 747

DVD Player Codes

If programming in AUX

: Press 1 before entering

mode

the DVD code.

DVD Players Codes

Aiwa 634, 694, 751

Alpine 653

Apex 654, 655, 743, 744

Broksonic 656, 752

Clarion, 696

Classic 695

DVD Players Codes

Daewoo 657

Denon 697, 698, 699, 700

Emerson 658, 701

Fisher 659

Funai 658

GE 702, 703

Go Video 692, 693

GPX 704

Hitachi 632, 635, 660, 705,

JVC 636, 689, 708, 711

Konka 637, 638, 753

Koss 745

Magnavox 626, 661

Memorex 709

Mintek 710

Mitsubishi 629

NAD 701

Norcent 762

Onkyo 713

Oritron 723

Panasonic 639, 662, 663, 714,

Philips 640, 641

Pioneer 665, 718, 719

Proscan 720

Qwestar 721, 723

RCA 627, 650, 666, 690,

Sampo 724

Samsung 651, 652, 667, 668,

Sansui 725, 754

Sanyo 643, 726

Sharp 669, 727, 746

Sherwood 728

Sony 617, 644, 645, 670,

Sylvania 658

Teac 732

706, 707

715, 716, 717, 734

742, 749

691, 740, 741

671, 729, 730, 731

DVD Players Codes

Technics 733

Techwood 664

Toshiba 616, 646, 647, 672,

Yamaha 737, 738, 739

Zenith 648, 673

735, 736, 750,

Tuner/Amplifier Codes

Programming in AUX mode:

Press 2 before entering the
tuner/amplifier code.

Tuner/Amplifier Codes

Aiwa 636, 641, 656, 687,

Carver 653

Citizen 709

Curtis Mathes 734

Denon 647, 674

Fisher 653, 741

GE 711

Goldstar 677, 690

Harmon/Kardon 640, 672, 751

Hitachi 717, 754

JBL 640

JVC 637, 683, 703, 725

Kenwood 649, 676, 691, 726,

Luxman 752

Magnavox 654, 705, 740

Marantz 651, 740, 742, 743

NAD 739

Nakamichi 671, 748, 750

NEC 716, 739

Onkyo 642, 660, 662, 678

Optimus 648, 664, 734, 744,

Panasonic 643, 644, 652, 742,

Pioneer 658, 667, 668, 679,

718, 720, 724, 775,
726

728, 745

749

746

702, 734

Page 89

Chapter 4

Reference

Tuner/Amplifier Codes

Proton 654, 705

Quasar 652, 742, 746

Radio Shack 744

RCA 635, 638, 704, 727

Sansui 753

Sanyo 741

Sharp 712, 713, 714, 715,

Sherwood 646, 670, 736, 738,

Sony 639, 645, 650, 687,

Teac 684, 737

Technics 643, 644, 652, 742,

Toshiba 710

Yamaha 663, 730, 731, 732,

749

744

728, 729, 730

746

733, 745, 747

TV/DVD Combo Codes

Programming for
combination devices

the remote control in TV mode
and then in VCR mode (or AUX

- press 1 before entering the
DVD code).

TV/DVD Codes

Aiwa 751

Broksonic 752

Konka 753

Panasonic 734

RCA 749

Sansui 754

Tos hib a 75 0

: Program

DVD/VCR Combo

Programming for
combination devices

the remote control in VCR
mode and then in AUX mode
(press 1 before entering the
DVD code).

DVD/VCR Codes

Go Video 692,693

JVC 689

RCA 690

Samsung 667,691

: Program

Page 90

Appendix

Limited Warranty

This Limited Warranty is a legal document. Keep it in a safe place . Remember
to retain your Bill o f Sale for warran ty ser vice! Any i tems re turned w ithout a c opy
of the Proo f of Purchase will be considered out of war ranty.

What the Warranty Covers

This warranty extends only to the or igina l us er of the equipmen t and is li mite d to
the purchase price of eac h part. EchoStar Technologies Corp oration and its
affi liated compan ies (“EchoS tar”) warrant this system against defects in
materials or workmanship as follows:

• LABOR: For a period of one (1) year from the original date of purchase, if EchoStar

determ in e s th a t the equipme n t is defective s u bj ec t to the limi ta tio n s o f th is warranty, it
will be replaced at no charge for labor. EchoStar warrants any such work done against
defects in materials or workmanship for the remaining portion of the original warranty
period.

• Parts: For a period of one (1) year from the original date of purchase, EchoStar will

supply, at no charge, new or re-manufactured parts in exchange for parts deter mined to
be defective subjec t to the limitation s of this warran ty. EchoStar warrants any such
replacement parts against defects in mat erials or wor k m anship for the remaining part of
the original warranty period.
which m ay i nc lu d e th e satellite d i sh assembly, rece iv e r, LN B F, remo te c on tr o l, or dish
mounting hardwa re . It doe s not include other parts purchased separately.

Note: “Parts” me ans items included in th is package,

What the Warranty Does Not Cover

•This warranty does not cover installation of the system. If applicable, such installation
will be warranted under a separate instal lation agreement.

•This warranty does not cove r consumer inst ruction, physical setup or adjustment of any
consumer electronic devices, remote control batteries, signal reception problems, loss
of use of the system, or unused pr ogramming charges due to system malf unction.

•This warranty does not cover cosmetic damage, damage due to lightning, electrical or
telephone line surges, fire, flood, or other acts of Nature, accident, misuse, abuse,
repair or alte rati on by oth er tha n auth orized facto ry serv ice, u se of a ccesso ries n ot
recommended by the receiver manufacturer, negligence, commercial or institutional
use, or improper or neglected maintenance.

•This warranty does not cov e r equipment sold AS IS or WITH ALL FAULTS, shipping
and handling, rem oval or rein stallation, shipp ing damage if the equipment was not
packed and shipped in the manner prescribed, nor equipment purchased, serviced, or
operated outside the continental United States of America.

Page 107

Appendix

Legal Limitations

REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE
REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED
WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY
TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S
LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE ON T HIS SYSTEM IS LIMITED IN DUR ATION TO THE PERIOD OF
THIS WARRANTY. ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR
THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE
EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED
PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED
IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS
WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED B Y
AN UNAUTHORIZED PERSON.

If You Need Assistance

1. Call the Customer Service Center at 1-800-333-3474. Have the date of
purchase and either your customer account number, the receiver conditional

access number, or the receiver model number ready. Display the

System Information menu t o find these numbers.

2. A Customer Ser v ice Representative will assist you.

3. If the Representative determines you should return any equipment, you will be
directed to call a Return Authorization representative. Before shipping any
equipment, you must talk to a Return A uthorizati on repres entative an d must
obtain a Return Authorization (RA) number.

4. You will be given the appropriate address for which to return your equipment.
Whether under warranty or not, you wil l be responsibl e for the cost of shipping
back the defective equipment. For faster service, see the Advance Exchange
Program below.

5. Returned equipment must be packaged properly, using either the original
shippin g materials or the pack aging in which the rep lacement eq uip ment is
shipped. Include a copy of the Bill of Sale. Any items returned without a copy
of the Proof of Purchase will be considered out of warranty. Follow the
instructions given to you by the Customer Servic e Representati ve.

6. Write the RA number in large, clearly visible characters on the outside of the
shipping box that you use to return the equipment. To avoid confusion and

misunderstandings, shipments without an RA number clearly visible on the
outside of the box will be returned to you at your expense .

Important

Page 108

Advance Exchange Prog ram

The Advance Exchang e Pro gram all ows you t o have re placement equi pment
shipped immediately to you (depending upon where you li ve, it could take
three to five business days). Along with replacement equipment, you will
receive a prepaid shipping label and instructions on how to return the
defective equipment.

The shipping charge, for receiving replacement equipment and returning t he
defective equip ment, is a one-t ime fe e base d on Ec hoSt ar’ s c ompetit ive bulk
shipping rate s (additional charges may apply outside of the continental US).
This fee will be charged to your billing account or your valid credit card.

If you do not ship the defective equipment to EchoStar within ten days after
receiving the replacement, your billing accou nt or credit card will be
charged the market price of the replacement. If you return the defective
equipment after ten days, you will rec eive a full refund less an
administrative fee.

If your equipment is out of warranty and can be repaired your billing
account or credit card will be charged the standard repair fee for the
replacement. If da mage to the def ectiv e equi pment is foun d, whic h EchoS ta r
in its sole discr etion determines has voided the warra nty, or makes the
equipment unrepairable, billing account or credit card will be charged the
market price of the replacement.

Post Receipt Exchange Program

You may choose to ship the equipm ent to us at your cost. To provide faster
service, upon receipt of your equipment you will be shipped a replacement.
Your original equipment will not be available for return.

The equipment you return will be checked to verify whether it is covered
under this warranty. If the defective equipment is covered under this
warranty, it will be replaced and shipped back to you at no additional cost
(additional charges may apply outside of the con tinental US).

If your equipment is out of warranty and can be repaired your billing
account or credit card will be charged the standard repair fee for the
replacement. If da mage to the def ectiv e equi pment is foun d, whic h EchoS ta r
in its sole discr etion determines has voided the warra nty, or makes the
equipment unrepairable, your billing account or credit card will be charged
the ma rket price of the rep l acement.

Limited Warranty

Accessory Warranty

An accessory is any DISH Network branded equipment, displaying the
DISH Network logo, excluding the receiver, cables and hookups, and non­mechanical components. A one-year warranty becomes effective upon the
activation of the DISH system or date of purchase, if bought separately. A
proof of purchase is required to verify the purchase date. If an acc es s ory has
an expired warranty, no exchange will be issued. You may purchase
replac ement accessor i es fro m DISH Networ k o r you r lo ca l ret ai l er.

Page 109

Appendix

Residential Customer Agreement

Effective as of September 1, 2001 until replaced.
THIS DOCUMENT DESCRIBES THE TERM S AND CO NDITIONS UN DER

WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU
DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US
IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. IF YOU ARE A
NEW DISH NETWORK CUSTOMER, YOUR ACTIVATIO N OF A DISH
NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES
SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS
TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU.

IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, YOUR
CONTINUED RECEIPT OF DISH NETWOR K SERVICES FOLLOWING
RECEIPT OR PUBLICATION BY DISH NETWORK ON I TS WEB SITE OF
THIS AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF ITS
TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY WILL BE
LEGALLY BINDING ON YOU.

Thank you for choosing DISH Network for your television service provider.
DISH Network is happy to answer any questions you may have and to provide you

with technical and other custom er support through t he following toll-free num ber
and email addr ess:

1-800-333-DISH

[e-mail]

or you may write to:

DISH Network

Customer Service Center

P.O. Box 33577

Northglenn, CO 80233

and, for gen eral knowledge, t ry our website at www.dishnetwork.com.
"DISH Network" is a trademark of EchoStar Satellite Corporation.

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1. THE DISH NET WORK SERVICE

A. Services Defined. DISH Network offers a wide variety of video and audio
programming and other services and we are constantly striving to add new services to our
lineup. For purposes of this Agreement the term "Services" shall mean the programming
available on DISH Network (whether subscription based or pay per view based) and any
other services that we may provide to consumers either now or in the future. For
purposes of this Agreement the terms "You" or "Your" refer to you, the DISH Network
subscriber.

B. Programming Changes
change your programming selection at any time by notifying us. A fee may apply to such
changes (Change of Service Fee). In addition, you may be charged a fee (Service Access
Fee) if yo u f ail to s ubsc ribe to one of D ISH Netw ork 's b asi c pr ogra mm ing p ack ag es
which include America's Top 50, America's Top 100/CD, America's Top 150, DISH
Latino or DISH Latino D os.

C. Programming Availability
limited to some subscription Services, sporting events and broadcast network Services,
may be blacked out in your area of reception. If you circumvent or attempt to circumvent
any of these blackouts, you may be subject to legal action. You must be at least 18 years
of ag e, or th e ap plica bl e age of m ajo rit y wher e you resid e, in or der t o r ecei ve ad u lt­orie nted progr amming services.

. Except as otherwise set forth in this Agreement, you may

. Certain Services transmitted by us, including but not

Residential Customer Agreement

D. Ordering Pay Per View. You may order DISH Network pay-per-view Services by
using your on-s creen P rogram Guide and remo te control unit to s elect th e movies a nd
other events we offer. To order D ISH Network pay -per-view Services, your D ISH
Network DBS digital receiver must be connected to a telephone outlet. You may also order
DISH Network special events and pay-per-view Services over the telephone by calling the
Customer Service Center or by using our automated system through the following toll-free
number:

1-877-DISH-PPV (347-4778) for ordering movies

A small fee will apply for use of the automated system (Pay -Per-View Automated
Fee) or the Cu stomer Servic e C enter (Pay-Per-View Fee).

E. Private Viewing
viewing, u se an d enj oyment . You agree that the S ervice s provid ed w ill no t be vi ewed
outside of your private residence. You are permitted to exhibit the Services solely in your
private residence and not in any other areas. The Services may not be rebroadcast,
transmitted, recorded or performed, nor may admission be charged for listening to or
viewing any Services provided by us. If we later determine that you utilized your DISH
Network Equipment (including any additional DISH Network receivers) or sold, leased or
otherwi se gave possessi on of the same to a third party who you knew or reasonably shoul d
have kn own inte nde d to use it to per mit the viewi ng o f th e Se rvi ces i n a com merc ial
establishment or any other area open to the public, we may terminate the Services and in
addition to all other applicable fees, you agree to pay us the difference between the price
actually paid for t he S ervices and th e f u ll c o m m er c ia l rate for such S er v ic es , regardless o f
whethe r we have o r ha d the comm erc ial r ights to s uch Se rvic es. T he p ayme nt o f tha t
amount and/or the termination of Services shall not prejudice our ability to exercise any
other rights and remedies we may have under this Agreement, at law, in equity, or
otherwise.

F. Additional Receivers
receivers on your a ccount. Each addition al receiver wo uld be author ized to receive the
same Services as your initial receiver. DISH Network will charge you a reduced monthly
fee (Additional Receiver Authorization F ee) for each additional rec eiver added to you r
account. This option is only available if your initial DISH Network receiver and all
additional receiver(s) are located at the same residence and are continuously connected to
the same telephone line. If you desire to receive Services at two different locations, you
must open a separate a ccount for eac h location. You agree that you will not directly o r
indirectly use a single account for the purpose of authorizing Services for multiple DISH
Network receivers that are not all loca ted in the same residence and connected to the same
phone line. If we later determine that y ou did, we may term inate your Service s and, in
addition to all other applicable fees, you agree to pay us the difference between the
amounts actually received by us and the full retail price for the Services authorized fo r
each DI SH Net wo rk DBS rec eiver on t he ac count , whet he r own ed by you o r no t. The
payment of that amou nt and/or the termination of Services shall not prejudice our ability to
exerci se an y ot her righ ts and r eme die s we ma y hav e un der t his Agr eem ent, a t l aw, in
equity, or other w ise.

G. Changes in Services offered
Services that we offer, and our prices or fees related to such Services at any time. If the
change affects you, we will provide you notice of the change and its effective date. The
notice may be provided on your billing statement or by other communication permitted
under Section 9B. In the event of a change in the contents of any programming,
programming packages or other Services, you understand and agree that we have no
obligation to re place or supplem ent the pr ogra mming, program ming p ackages o r other
Services previously offered that have been deleted, rearranged or otherwise changed. You
further understand and agree you will not be entitled to any refund because of a change in
the contents of any programming, progra mming packages, or other Services previously
offered.

H. Mult i-Month Subscr ip tions
the Services only at the time of renewal. You may not downgrade the Services during the
term of th e m u lti -m o n th su bs c rip tion.

. DISH Network provides Services to you for your private home

. DISH Network will allow you to place up to five additional

. DISH Network reserves the right to change the

.For multi-month subscriptions, you may downgrade

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Appendix

I. Fees for Receivers that Independently Support Multiple Televisions. Additional
fees may apply for a receiver which supports independent viewing of programming on
multiple televisions.

2. BILLING POLICIES AND PAYMENTS FOR SERVICES

A. You agree to pay all amo unts billed for Services an d to pay all taxes, fees and
other charges, if any, which are now or may in the future be assessed on the Services you
receive from us. Unless you prepay for a multi-month subscription to Services, we will
bill you each month, in advance, for Services ordered by you or anyone who uses your
DISH Network Equipment, whether with or withou t your permission, until you cancel the
Services. The bills yo u receive will sh ow the total a mount due, the pa yment du e date,
payments, credits, purchases and other char ges to your account .

B. You agree to pay us in full monthly by the payment due date for the Services and
for any other charges due us, including any fees set forth in this Section 2. Payment of
your bill afte r the due dat e wil l resu lt in you payi ng us a Lat e Payme nt Fee. Ot her fees and
charges may also be assessed. If partial payments are made, they will be applied first to
the oldest outstanding bill. If you send checks or money orders marked "payment in full,"
we can accept them without losing any of ou r rights to collect any other amounts owed by
you, notwithstanding your characterization of the payment. DISH Network does not
extend credit to our customers, and the Late Payment Fee is not interest, a credit service
charge or a finance charge. You understand and agree that in the case of late payment or
nonpayment for any Services ordered by you or for any of the charges stated below, we
may report such late payment or nonpayment to credit reporting agencies. If you do not
pay your bill by the due date, we have the right to disconnect your Services at any time
thereafter, in our sole discretion. DISH Network may require you to pay all past due
charges, a Reconnect Fee, a deposit equal to a minimum of one month's advance charges
and all out standing balan ces accrued th rough the da te of deactivatio n, before we
reconnect your Services. Deposits will not be held segregated from other funds and shall
not earn or accrue interest.

C. If you at any time fail, neglect, or refuse to make t im ely payments hereunder , or if
a petition in bankruptcy shall be filed on your behalf or against you, or if you take
advantage of any insolvency law or become insolvent or make an assignment for the
benefit of creditors, or if a receiver, liquidator, or trustee is appointed for your property or
affairs, we shall be wholly relieved from our obligations her eunder.

D. If you paid for an annual or other multi-month subscription to any Services and
your acco unt is past due for any amounts owed to us, at our option we may suspend any or
all Service until payment is received, and/or convert your annua l or other multi-month
subscription to a monthly subscription. If we convert your multi-month subscription to a
monthly subscription, we will first apply the amount you paid for your multi-month
subscription to any past due amounts and then any remaining amounts to future
obligations. If we elect to offset the amount paid for the remaining portion of a multi­month subscription against amo unts past due, you agree to pay, in addition to all other
applicable fees, the Offset Fee set forth below for each month and partial month that the
multi-mont h subscription wa s previously received.

E. If we use a collection agency or attorney to collect money you owe us or to assert
any other right which we may have against you, you agree to pay the reasonable costs of
collection or other action. These costs might include, but are not limited to, the costs of a
collection agency, reasonable attorney's fees and court costs. If there are billing errors or
other requests for credit, you can contact our Customer Service Center by telephone or in
writing. You must contact us within sixty (60) days of the time you receive the billing
statement for which you are seeking corrections. Failure to timely notify us of a dispute
shall constitute acceptance of the bill. Undisputed portions of the billing statement must
be paid before the next billing statement is issued to avoid an administrative fee for late
payment. All payments for Services must be made directly by you to us. DISH Network
shall have no obligation to provide Services for which payment is made by you to a third
party.

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