Dish Network 123698, Duo 322 User Manual

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Contents
Safety Instructions............................................................. iii
Chapter 1 - Introduction .....................................................1
Welcome to DISH NetworkTM.....................................................1
Overview......................................................................................1
If You Need More Assistance ......................................................2
Quick Start Guide ........................................................................2
About Satellite Television ............................................................7
About MDU ..................................................................................7
Chapter 2 - Receiver Description and Installation .......................9
The Receiver Front Panel............................................................ 9
The Receiver Back Panel Connections .....................................10
Remote Control.......................................................................... 11
Remote Control Settings............................................................13
Connecting Your Receiver......................................................... 14
Performing the QAM Frequency Scan.......................................15
Connecting Your Receiver to a Phone Line...............................19
Chapter 3 Using the System ............................................21
Using the Remote Control .........................................................21
Changing Channels ................................................................... 24
Using the Menus........................................................................24
Using the Program Guide ..........................................................27
Using the Browse Banner ..........................................................29
Ordering Pay Per View Programs..............................................31
Using Themes............................................................................ 32
DISH Home Interactive TV Applications ....................................33
Using Favorites Lists .................................................................33
Using Timers.............................................................................. 36
Setting Up the Receiver to Control a VCR.................................42
Setting Up a VCR for VCR Timers.............................................43
Using Locks ...............................................................................43
Using Caller ID........................................................................... 51
Resetting to Factory Defaults .................................................... 52
Changing Program Languages.................................................. 53
Control Other Devices with the Remote .................................... 53
Testing the System ....................................................................61
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Contents
Chapter 4 Reference .........................................................63
Troubleshooting Tables .............................................................63
Device Codes.............................................................................70
Appendix ............................................................................75
Limited Warranty........................................................................75
Residential Customer Agreement ..............................................78
Staying Legal .............................................................................84
FCC Compliance........................................................................84
Index ...................................................................................87
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Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Use only attachments/accessories specified by the manufacturer.
12. Unplug this apparatus during lightning storms or when unused for long periods of time.
13. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.
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Safety
Safety Tips
Unplug the receiver from the AC power outlet before cleaning.
The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty.
•Do not place the receiver in an enclosure such as a cabinet without proper ventilation.
Do not install the receiver in any area where the temperature can be less than 40°F or more than 113°F.
•Do not stack the receiver on top of or below other electronic devices.
Operate the receiver using only the type of power source indicated on the marking label. Unplug the receiver power cord by gripping the power plug, not the cord.
•Do not overload wall outlets or extension cords, as this can result in a risk of fire or electrical shock.
Never insert objects of any kind into the receiver through openings, as the objects may touch dangerous voltage points or short out parts. This could cause fire or electrical shock.
•Do not attempt to service the receiver yourself, as opening or removing covers may expose you to dangerous voltage, and will void the Limited Warranty. Refer all servicing to your dwelling custodian, manager or owner.
Use an outlet that contains surge suppression or ground fault protection. For added protection during a lightning storm, or when the receiver is left unattended and unused for long periods of time, unplug the power cord from the wall outlet, disconnect the lines between the receiver and the antenna, and disconnect the telephone line. This will provide some protection against damage caused by lightning or power line surges.
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Chapter 1

Introduction

Welcome to DISH NetworkTM

Congratulations! You are about to experience the excitement and convenience of Digital Video Broadcast - the digital transmission technology that allows the absolute best in picture and sound quality.
The DISH Network consistently provides state-of-the-art, satellite-delivered products and services — with high performance, ease of operation, and a wide variety of entertainment options.

Overview

Information

For information on the receiver and how to connect it, read Chapter 2, Receiver Description and Installation.
For information on any specific feature or function, including how to use the remote control, read Chapter 3, Using The System.
If you have a problem operating the system, or receive an error message, read
Chapter 4, Troubleshooting Tables.
You can also ask your network operator for assistance or call the Commercial Customer Service Center at 1-800-454-0843.

Tips

In the margins of pages throughout this guide are tips and other information to make using your satellite receiver easier.

Conventions Used in This Guide

To make it easy for you to use this guide, we use the following conventions:
The names of remote control buttons and modes are all uppercase.
Example: Press the SAT button.
Menus and options that appear on the TV screen are in bold type.
Example: Open the Program Guide.
Select means to move the highlight to an on-screen option or choice in a list
and press the SELECT button on the remote control. Example: Select the Locks option.
Connections on the back of the receiver are in small capital letters.
Example: S
IGNAL INPUT.
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Chapter 1
Introduction
Tip: Channels that appear in red cannot be viewed because they are not part of your subscription. You can add channels to your subscrip­tion simply by calling the Com­mercial Cus­tomer Service Center at 1-800­454-0843.

If You Need More Assistance

If you need help after you read this guide, call your network operator or the Commercial Customer Service Center at 1-800-454-0843.

Quick Start Guide

After your system has been installed, order and watch your programming using the following steps:

Ordering Your Programming

1. Using your remote control, press SAT, and then press the blank POWER button. Make sure the TV is also on.
2. Press GUIDE. Program Guide appear in white. These channels can be viewed immediately. However, many channels will be in red. You cannot view these channels until you order programming.
3. Display the Important System Information screen by pressing the SYS INFO button on your remote.
Note: The screen shown here is just an example. The screen that you will actually see will contain numbers and information unique to your receiver.
You will see that some channels in the
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4. Call the Commercial Customer Service Center at 1-800-454-0843. A customer service representative will help you with your system and will discuss the various programming packages available.
5. Choose a package and the representative will authorize your programming.
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6. Press either SELECT or CANCEL to close the Important System Information screen.
Quick Start Guide
7. Press GUIDE
. Wait a few minutes and the channels you
purchased will turn from red to white, and can now be viewed.

Finding Programs To Watch

First, make sure the receiver is turned on. Press the POWER button on the remote or press the POWER button on the receiver. There are two ways to find information on programs.
1. Press GUIDE. When the Program Guide opens, use the UP or DOWN ARROW to view information on other channels. After you have highlighted a program in the
Program Guide, press SELECT to watch it.
Note: The Program Guide
programs available on all channels, including those that are not in your subscription (these channels have red backgrounds).
2. While viewing a program, press the BROWSE (RIGHT
ARROW) button. Then press either the UP or DOWN ARROW. The information on other channels will appear
in the Browse Banner at the bottom of the screen. Press SELECT to watch the program.
provides a complete listing of all
Tip: The system automatically displays programs based on the current day and time. You can advance the Guide to view informa­tion on future programs, but not programs that have already ended.
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Chapter 1
Introduction

Quick Tour of the Menus

This tour guides you quickly through the basic features available through the Main Menu. See Chapter 3, Using the System for more information about these and other features.
1.
Press the MENU button to open the Main Menu.
2. Press the 1 button to select the Program Guide option on the Menu.
This opens the Program Guide on the TV screen. You can use the Program Guide to find and select a program to watch. For now though, go on with this
tour.
3. Press the MENU button to go back to the Main Menu
.
Main
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4. Press the 2 button to select the Themes option on the Main Menu.
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This menu allows you to search for programming by Theme Categories.
5. Press the MENU button to go back to the Main Menu.
6. Press the 4 button to open the Favorites menu.
Quick Tour of the Menus
This menu allows you to set up lists of your favorite channels to make finding what you want to watch more convenient.
7. Press MENU to go back to the Main Menu.
8. Press the 5 button to select the Locks option on the Main Menu.
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Chapter 1
Introduction
This menu allows you to apply password-protected locks on programming based on rating, or even on a channel-by-channel basis.
9. Press MENU to go back to the Main Menu.
10. Press the 6 button to select the System Setup option on the Main Menu.
Use this menu to set up the system the way you want.
11. Press MENU to go back to the
12. Press the 7 button to select the Timers
Main Menu.
option on the Main Menu.
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This menu is used for creating and changing timers used to trigger auto-
matic channel changes, reminders, or VCR recordings.
13. Press MENU to go back to the Main Menu.

About Satellite Television

About Satellite Television
Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming. This type of orbit enables the satellites to stay aligned over one place on the surface of the Earth.
On rare occasions, heavy rain, snow, or cloud cover can block the satellite signal, which can interrupt the programming service. The service will return after the weather condition has passed.
Twice a year, in Spring and Autumn, the sun moves to a position behind the satellites as they orbit the Earth. Solar interference lasts for a few minutes a day for a few days.This is an unavoidable natural event for all television involving the use of satellites. During these brief periods, you will not be able to see programs, but once the sun has moved from behind the satellite, the programs will reappear.

About MDU

Your apartment, condominium or other clustered housing is defined as a Multiple Dwelling Unit (MDU).
Your television signal is transmitted to you through master multiplexing distribution equipment located in a central area in your dwelling complex. This distribution equipment is owned and maintained by the dwelling complex owners or managers.
The distribution equipment receives the satellite signals using a single master antenna and distributes the signal to each dwelling unit through a pre-wired wall outlet. When you purchase your receiver, have it connected and activated, you will receive your subscribed programming.
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Chapter 1
Introduction
Notes
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Chapter 2

Receiver Description and Installation
The Receiver Front Panel
Smart Card Door
Behind this door is a slot for a future smart card. No smart card is included with this receiver.
Up and Down Arrow Buttons
The UP and DOWN buttons change the channel on the receiver.
IR Sensor and IR Blaster
The IR SENSOR receives IR signals from the remote control. The IR BLASTER transmits IR signals to control a VCR in order to perform automated
recordings.
Power Button and Light
The GREEN LIGHT on the front panel lights up when you press the receiver’s POWER button ON and goes out when you press the POWER button OFF.
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Chapter 2
Receiver Description and Installation
The Receiver Back Panel Connections
Tighten the connections by hand only. If you use a wrench you might over-tighten the connections and cause damage that would not be covered by the Limited Warranty.
The back panel of the receiver provides the connections that you use to connect the receiver to other electronic devices. It also provides the receiver power cord and telephone jack. Depending on the setup that you have, you may only use some of these connections.
Signal Input
The television signal enters your receiver through this connection. Connect an RG-6 coaxial cable from your wall outlet to the S color coded black. Remember to tighten by hand only. Wrap the black label, located inside the front cover, around the end of the cable to identify it.
IGNAL INPUT connection. The connector is
Tip: Using cable labels makes it easy to tell which cables connect to the receiver ports.
TV Set
Use the TV SET connector as the primary means of connecting your receiver to your TV. Use either an RG-6 or an RG-59 coaxial cable. The connector is color coded white. Remember to tighten by hand only. Wrap the white label, located inside the front cover, around the end of the cable to identify it.
Channel 3/4 Switch
If you use the TV SET connection as described above, set the
HANNEL 3/4 SWITCH to the channel for the signal output.
C
Select a channel that is not being used by a cable or local television channel.
S-Video
The S-VIDEO connection provides high quality standard definition video output. If you use this output for video, you must connect the audio with the two RCA A (color coded Red and White).
UDIO OUTPUTS
Phono (RCA) Audio/Video Outputs
These color coded RCA A/V OUTPUT connectors provide good quality standard definition video and audio. Use a Phono RCA-type cable to connect these outputs to your TV or other device.
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Telephone Jack
Connect a telephone cable with a standard RJ-11 telephone connector to the receiver here, and then connect the cable to an active telephone line.
Note: The receiver must be connected at all times to an active telephone line.
Remote Control
The remote control gives you easy access to the features of your satellite receiver.
Basic remote control setup is explained here, using the SAT button on the remote.
Complete instructions on how to use the remote, as well as the rest of the system, are in Chapter 3.
Remote Control
Tip: If you have the receiver connected to a DSL (Digital Subscriber Line) phone line and it cannot dial out, you may have to install a DSL filter between the receiver and the telephone jack on the wall.
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Chapter 2
Receiver Description and Installation
Remote Control Batteries
The remote control comes with AAA batteries, which need to be installed when you first receive your system. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example, alkaline or carbon zinc; and don’t mix batteries of different kinds. Alkaline batteries last longer than carbon zinc.
1. Press down on the top of the battery cover and push in the direction of the arrow. The cover will snap off.
2. Take out all of the old batteries.
3. Put the new batteries in. Make sure you match the plus (“+”) ends with the plus markings on the battery case.
4. Fit the battery cover’s bottom tab back into the slot at the bottom of the battery case, and slide the cover back into place.
On Screen Low Remote Battery Warning
When you see a low battery warning message below the Program Banner
replaced.
, the batteries in your remote control are weak and need to be
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Remote Control Settings
Change the Address
The remote control and receiver can operate on any one of 16 addresses; however, they must both be on the same address for the remote to control the receiver. This section explains how to change the address in both devices.
Note: Do not change the address of the remote unless absolutely necessary because the remote cannot control the receiver if the two devices have different addresses.
Remote Control Settings
1. Press SYS INFO button on your remote control. The
Information
Write down this address: _____________
2. Press and hold the SAT button on your remote control for about
three seconds, until all of the mode buttons light up, and then let go of the SAT button.
3. Use the NUMBER PAD buttons to enter any num-
ber between 1 and 16, but not the one you wrote in step 1.
Write down the number you entered:___________
4. Press the POUND (#) button. If you entered the address correctly, the SAT mode will flash three times.
5. Press the RECORD button.
Note: Make sure the System Information screen is the same as the one you
entered in step 3. If it isn't, the remote cannot control the receiver.
6. Press the SELECT button to close the System Information screen.
screen displays and shows the Remote Address.
Remote Address you see on the
System
Checking the Remote Control Address
1. Press and hold the SAT mode button for three seconds, until all of the mode buttons light up, and then let go of the SAT button.
2. Press the POUND (#) button twice. The SAT mode button will flash the same number of times as the address number (for example: three flashes means address 3).
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Chapter 2
Receiver Description and Installation
Connecting Your Receiver
Connection Diagram Example
The diagram below is an example of how to connect your receiver, TV, and VCR.
Tip: Using cable labels makes it easy to tell which cables connect to the receiver ports. Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections.
Typical Connection Procedure
Tighten all the coaxial cable connections only by hand. Using a wrench may over-tighten the connections, causing damage. Such damage is not covered by the Limited Warranty.
IGNAL INPUT - Connect a coaxial cable between the wallplate
S and S
IGNAL INPUT on the back of the receiver. Peel off the black
sticker and affix it to the cable close to where it connect to the S
NPUT connection on the back of the receiver.
I
TV SET to a TV - Connect a coaxial cable between the TV SET
output on the receiver and the TV’s tuner input. Be sure to tune the TV to the channel you use to watch satellite TV (either Channel 3 or 4 as indicated on the it to the cable close to where it connect to the TV SET connection on the back of the receiver.
TV SET to a VCR (Optional) - Connect a coaxial cable between the TV SET output on the receiver and the VCR’s tuner input. Connect
another cable between the VCR’s modulator output and the TV’s tuner input. Be sure to set the VCR to the same channel (either 3 or 4) you use to watch satellite TV. Tune your TV and VCR to the same channel you selected on the
CH 3/4 switch. Peel off the white sticker and affix it to the cable close
to where it connect to the TV SET connection on the back of the receiver.
CH 3/4 switch). Peel off the white sticker and affix
IGNAL
CH 3/4 switch on the receiver and on the
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Performing the QAM Frequency Scan
Performing the QAM Frequency Scan
Note: When you turn your receiver on it may display the QAM Frequency Scan and Signal Strength screen automatically. If it does, then skip down
to Step 5.
1. Press the MENU button to open the Main Menu.
2. Select the System Setup option on the Main Menu. The Sys- tem Setup Menu screen is displayed.
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Chapter 2
Receiver Description and Installation
3. Select the Installation option on the System Setup Menu. The Installation and Setup Menu screen is displayed.
4. Select the QAM Scan/Signal option. The QAM Fre- quency Scan and Signal Strength screen is displayed.
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5. Select the Scan option.
While scanning, the receiver displays the QAM Frequency
Scan Progress screen. The scan can take a few minutes.
Note: The receiver creates a table of available satellite
transponders with the corresponding QAM frequencies. This table is required for correct operations.
Performing the QAM Frequency Scan
The receiver will again display the QAM Frequency Scan and Signal Strength screen.
Observe that the signal strength bar is now green and displays the word
Locked.
6. To see the completed scan, select the Scan Results button. The receiver displays the QAM Frequency Scan Results screen.
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Chapter 2
Receiver Description and Installation
Note: If the Results menu displays No Transponders have been found, check your cable connections and return to step 5 to repeat the
scan.
If the second scan does not find any transponders, ask your dwelling complex owner for assistance or call the Commercial Customer Service Center at 1-800-454-0843.
7. Select the Cancel option to exit the Results menu.
8. Select the Cancel option to exit the Scan and Signal Strength
screen.
9. The receiver will display an Attention message pop up asking you to
verify that the satellite signal is locked and the QAM frequency scan has been completed successfully. Select the Yes option.
The receiver will begin accepting a transmission or, download, of the latest software. You will see the message shown below:
A progress bar across the bottom of the screen will show the software upgrade as it downloads. Once the download is complete, you will see a second message that the receiver’s memory is now being programmed.
Note: This message may disappear and your screen may go blank for a few minutes. This is normal and does not indicate a problem with the receiver.
Your receiver will now display the Preview Channel, which tells you about available programs, channels and services.
To activate your programming on your receiver you must call the
Commercial Customer Service Center at 1-800-454-0843. See the Quick Start Guide in Chapter 1 for complete instructions.
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Connecting Your Receiver to a Phone Line
Connecting Your Receiver to a Phone Line
Yo u must keep your receiver connected to an active telephone line. Otherwise, you may not be able to order pay per view programs or use all of the DISH Interactive features. Run the RJ-11 telephone cable supplied with your receiver from your receiver's back panel P
Note: You may be able to use a wireless telephone extender. However, this may not support all the features of some receivers, such as Caller ID.
You must also set up your receiver for your telephone system (touchtone or rotary/pulse), and set a telephone number prefix, if you need a prefix to make an outside call.
1. Press the
MENU button.
2. Select the Installation and Setup option.
3. Select the Telephone System
Setup
menu.
4. Select the Touch Tone or the Rotary/Pulse list.
5. If you do not need a dialing prefix to call outside your premises, select the Save option, and stop here. If you do need to set a prefix to dial outside your premises (for example, dial 9 to get an outside line), go to step 5.
HONE jack to an active telephone connection.
option to display the Telephone System
option in the Phone Type
Tip: If yo u h av e the receiver c on­nected to a Digi­ta l Su bscrib e r Line (DSL) on th e phone line, you may need to install a DSL fil­ter between the receiver and the te lep h o ne jac k . You can obtain th e fi lte r f ro m your DSL pro­vider.
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Chapter 2
Receiver Description and Installation
Note: Usually, you need a telephone number prefix only for business installations. For most residential installations, all you need to do is set the telephone system type.
6. Move the highlight to the Outside Line Prefix list. Press the SELECT button to select the highlighted option.
7. Select the of boxes (highlighting the first box) where you must enter the digits. Use the Number Pad to enter the prefix code. As you enter each num­ber, the highlight moves to the next box.
Prefix Code option. The receiver displays the same number
8. When you have completed entering all of your numbers, the Telephone System Setup screen will return. Select the option to save the settings.
Save
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Chapter 3

Using the System
Using the Remote Control
This section describes how to use the remote control in the SAT mode to control your satellite receiver. If you want to use the remote to control your TV and other devices, see Control Other Devices with the Remote later in this chapter.
Sat Mode Button
Press this button to set the remote to SAT mode, to control the receiver. The SAT mode button's back light turns ON briefly to show that the remote is set to SAT mode.
Note: Make sure to keep the remote in SAT mode to use the buttons that are described here.
Power Buttons
Press the blank POWER button to turn the receiver ON or OFF. Press the TV POWER button to turn the TV ON and OFF even when the remote control is in SAT mode.
Note: You must program the remote to control your TV for the TV POWER button to work as described. See Control Other Devices with the Remote later in this chapter.
Menu Button
Press this button to open the Main Menu.
Page Up And Page Down (Arrow) Buttons
Press the PAGE UP button or the PAGE DO WN button to scan, page by page, through the Program Guide
Categories
of channels.
Mute Button
Press this button to turn off the TV sound. Press it again to restore the TV sound.
Note: You must program the remote to control your TV for both the
VOLUME and MUTE buttons to work as described. See Control Other Devices with the Remote later in this chapter.
list, a Favorites List, an Event Timers list, or a list
, a Theme
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Chapter 3
Using the System
Tip: The arrow but­tons can be used to quickly navigate through menus and the program guide. When you find a program or menu option you would like to access, just press SELECT.
Tip: To open some of the menus, use the matching but­tons on the remote control. For example, press the LEFT ARROW button to quickly open the Themes Menu.
Volume Button
Press the minus (-) side of this button to lower the TV sound. Press the plus (+) side of this button to raise the TV sound.
Note: You can program this button to control the volume on a TV or amplifier. See Using TV or Amplifier Volume Control later in this chapter for instructions.
Guide Button
Press the GUIDE button to open the Program Guide. When the Program Guide is open, press this button to switch among
Favorites Lists.
Arrow Buttons
When using a menu, press these buttons to move the highlight to an option.
• When watching a program, press the RIGHT
ARROW button to open the Browse Ban- ner or the UP or DOWN ARROW button to
change channels.
•When the Browse Banner is open, press the UP or DOWN ARROW button to see the Browse Banner
•When the
Browse Banner is open, press the RIGHT or LEFT
ARROW button to obtain information on the next program that will be
on that channel.
• When a menu offers a list of choices, press the UP or DOWN ARROW button to see more choices.
•When the
Program Guide is open, press these buttons to move the
highlight among the programs.
• When watching a program, press the LEFT ARROW button to open the
Theme Categories menu.
for the next channels
Tip: When you're in the Program Guide, a Theme Category or a Favorites List, use the INFO but­ton to get a description of the program, the names of the actors, and other important details.
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Select Button
Press the SELECT button to select a highlighted option or program in a menu.
Recall Button
Press the RECALL button to return to the last channel you were watching. Press it again to switch between the last two channels that you watched.
Info Button
Press this button for more information when the Program Guide or the program.
Browse Banner is open, or when watching a
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• When a menu is open that includes a Help option, press this button to see help information for that menu.
• Highlight a program in a
Theme Categories list and then press this button
for more information on that program.
• When the receiver is off, press this button to open the
Information
menu.
Important System
TV/Video Button
If your TV is connected to the TV SET output, pressing the TV/VIDEO button will cause the TV S
ET output to switch between
either DISH Network programming on the modulated channel or any broadcast channels from an off-air antenna that may be provided by your dwelling distribution system.
Note: These local broadcast channels may not be available on your system.
Cancel Button
Press this button to cancel a procedure and to return to either the previous menu or to the program last watched.
Using the Remote Control
Record Button
Press this button to conveniently set up a timer to automatically start recording a later program on a connected VCR.
Note: To use this feature with a VCR, you must set up the remote to control the VCR. See Control Other Devices with the Remote in Chapter 3.
Number Pad Buttons
When watching a program or with the Program Guide open, use these buttons to enter a channel number to change to that channel.
•When the and then back a number of hours. Just enter the number you want to skip ahead (or back), and then press the RIGHT (or LEFT) ARROW button.
• Use these buttons to enter menu option numbers instead of highlighting the option and then pressing the SELECT button.
• Use these buttons to enter numbers in a menu.
• Highlight the place where you want to enter the first number, and press the appropriate number buttons on the remote.
• Use the LEFT or RIGHT ARROW button to move the highlight to the next place where you want to enter a number. When you are done entering num­bers, press SELECT.
Program Guide is open, you can skip ahead
Tip: You can quickly change channels by using the NUMBER buttons on the remote. Just enter the numbers for the channel you would like to view next.
DISH Home Button
Press the DISH button on your remote control to use the DISH Home
Interactive TV Applications
news and weather, and even play games.
. You can order channels, check the
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Chapter 3
Using the System
Recover Button
Press the RECOVER button if you accidentally change the channel or video input on your TV and cannot get the picture back from your satellite receiver. When you press the RECOVER button as described below, the remote control sends commands to your TV to change channels or video inputs to try to get you back to watching satellite programming. This procedure works only if you have accidentally changed the TV channel or video input. It does not recover lost satellite signal (See Chapter 4 - Reference for troubleshooting information). RECOVER only works if the remote control has been set up to control the TV and/or VCR, if connected.
Note: You may need to press the RECOVER button up to 30 times to recover your satellite TV video.
1. Press and hold the RECOVER button until all four mode buttons light, and then let go of the button. The SAT mode button flashes twice and then all four mode buttons flash three times.
2. Press the RECOVER button. Wait for the TV mode button to flash once and then all four mode buttons to flash once.
3. If you see the Important System Information screen, press the SELECT button to close the screen. You have recovered your satellite video.
4. If you do not see the steps 2 and 3 until you have recovered your satellite video.
Important System Information screen, repeat
Tip: The channel you select may display one of several program information symbols. If the program is on a channel that is not part of your subscription, the channel will be in red.
Changing Channels
There are three basic ways to change channels while watching a program:
Press the remote control
UP or DOWN ARROW
buttons to get to the desired channel.
Use the remote control NUMBER PAD buttons to enter
the desired channel number.
Press the GUIDE button and select a program from the
Program Guide. See page 27 for more information.
Using the Menus
Menus displayed on the TV screen make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features such as; setting locks, choosing a program, or creating a Favorites List.
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Opening the Menus
You can open the menus in either of two ways:
Press MENU to open the Main Menu from the Main Menu
Use the matching button on the remote control. For example, to open the Program Guide, press GUIDE.
.
, then select any of the other menus
Closing the Menus
To close a menu and return to watching a program, press the VIEW TV button, or the CANCEL
Note: The menu closes if you do not do anything in a menu for several minutes. Any unsaved changes you made will be lost.
button.
Menu Options
A menu option looks like this.
Highlighting a Menu Option
Use the ARROW buttons to move the on-screen highlight to the menu option. The selected option then appears lighter than the other options.
The highlight is like the one you may have seen on a computer screen.
Compare the highlighted menu option with the non­highlighted menu option in the previous example.
Selecting a Menu Option
Using the Menus
Tip: To quickly go to any menu option with a number next to it, just press the number on the remote that matches that option number.
When you select a menu option, that option takes effect right away. You can select a menu option in either of two ways:
If the option has a number next to it, press the same number on the remote’s NUMBER PAD. If you do this, you do not need to highlight the option first.
Move the highlight to the menu option using the ARROW buttons. Then press the SELECT button.
Lists of Choices in the Menus
When you make a choice in a list, the receiver does not apply the change until you select the select the Cancel option to discard all the changes made in the menu.
There are two types of lists:
•A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected.
•A multiple choice list allows you to select more than one choice at one time. If you select another choice, your previous choice(s) stays selected.
Save or OK option. If you do not want to save any changes,
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Highlighting a Choice in a Menu List
Use the ARROW buttons to move the highlight to the desired item in the list. The black arrows on the list show where you can move the highlight.
Selecting a Choice in a Menu List
To select a choice in a list, highlight the choice and then press the SELECT button. Make sure you select the Save or OK option to save your choice. Select the Cancel option to discard your choice.
When you highlight a choice in a single choice list, it looks like this. In this
example, the English option is highlighted.
Tip: You can cancel out of any menu option or the program guide at any time, and
immediately return to viewing a program by
pressing the VIEW TV button.
When you highlight a choice in a multiple choice list, it looks like this. In this example, the LIFE - 108 option is highlighted.
When you select a choice in a list, it looks like this:
or
Canceling a Procedure
To cancel a procedure, press the CANCEL or VIEW TV button before you do the last step of the procedure. If this procedure.
does not work, you must finish the
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Using the Program Guide
The on-screen Program Guide provides a complete listing of the available channels and programs. You can use the Program Guide to see what programs are scheduled, and to buy pay per view programs. The Program Guide shows which Favorites List is active.
to change channels,
Using the Program Guide
•The
Program Guide displays only the channels in the active Favorites
List (see page 33).
All Chan - Displays all of the channels in the
All Sub - Displays the channels in your subscription.
Favorites Lists
the channels you want to see. For more information on creating Favorites Lists, see page 34.
- You can add four Favorites Lists that show only
Program Guide.
•A red background behind a channel shows that you have not subscribed to
that channel. You cannot tune to this channel.
•The
You can set up the Program Guide to hide adult channels. See Hiding
Program Guide shows programs that are on now and that are
scheduled up to two days in advance. The guide does not show programs that have ended. You can set up the Program Guide to list channels in
ascending order, with the highest channel number at the top, or in descending order, with the highest channel number at the bottom. To do
this, open the Main Menu. Then, select the System Setup option. Finally, select the Channel Order option, select the Ascending or Descending option, and select the Save
Adult Channels on page 49.
option.
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Tip: If the program is on some time in the future, the receiver will open the Create An Event Timer menu.
Tip: The Program Guide can display programs scheduled for some time beyond the present, but cannot display programs that have ended.
Opening the Program Guide
There are two ways to open the Program Guide:
Press the GUIDE button.
Press the MENU button and then select the Program
Guide option.
Selecting a Program in the Program Guide
1. Use the NUMBER PAD buttons to enter the desired channel number. The Program Guide that you just entered.
2. Use the ARROW buttons to move the highlight to the desired program.
Note: Press the PAGE UP or PAGE DOWN ARROW button to scan, page by page,
through the listing of channels.
3. Press the INFO button for more information about the highlighted program. Press the CANCEL button to return to the Program Guide.
4. Press the SELECT button to change to the new channel.
displays a block of channels including the one
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5. You may skip the Program Guide forward or backward many hours at
one time. To do this, enter the number of hours that you want to skip using the NUMBER PAD buttons. Then press the LEFT or RIGHT ARROW button to move back or forward, respectively. For example: To move forward one day, press numbers
2 and 4, then press RIGHT
ARROW.
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Closing The Program Guide
To close the Program Guide and not change the channel, press the remote control CANCEL button. The receiver displays the program you were watching before you opened the
Program Guide.
Using the Program Banner
The Program Banner provides information about the program you are watching. The receiver displays the Program Banner for a few seconds at the top of the TV screen every time you change the channel or press the VIEW TV button.
Using the Browse Banner
Using the Browse Banner
You can use the Browse Banner to change channels, or to see what other programs are available without changing the program that you are watching. The receiver displays information on the program you are watching at the top and Browse Banner UP or DOWN ARROW to see what programs are playing on the channels above or below the one you are viewing. Information on these programs appears at the bottom of the TV screen.
Note: Only the channels listed in the active Favorites List will display in the Browse Banner. For example, if the All Chan Browse Banner displays all the channels. If the All Sub list is active, the Browse Banner displays only the channels in your subscription.
If you have set up the Program Guide to hide adult channels and the receiver is locked, the
To use the
1. Press the remote control RIGHT ARROW button to open the Browse Banner for the program that you are watching.
Browse Banner does not display such channels.
Browse Banner:
information at the bottom of the TV screen. Press the
Favorites List is active, the
Tip: You can use the Browse Banner to see what other programs are available without leaving the program you are watching.
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2. Change the channel:
Enter the channel number for the program
that you want, using the NUMBER PAD buttons
•Press the UP or DOWN ARROW button to
display the channel that you want.
3. Press the RIGHT ARROW button to display the next program. Press the LEFT ARROW button to return to the current program.
: The Browse Banner displays programs that
Note
are on now. If you press the RIGHT ARROW, it will display information on the program that is on next on the same channel. It does not display information for any other programs in the future and cannot display programs that have ended.
4. You may press the INFO button for more information about the program highlighted.
5. Press the SELECT button to change to the highlighted program.
6. To close the Browse Banner, press the remote control CANCEL button. The receiver stays tuned to the program you are watching.
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Ordering Pay Per View Programs
Ordering Pay Per View Programs
1. Highlight the desired pay per view program in the Program Guide. The pay per view programs are listed with the channel number as PPV in the
Program Guide.
Note: The appearance of this screen may be different on your receiver. This
screen shows the full Program Guide without quarter screen program viewing.
2. Press the SELECT button.
3. To buy the pay per view program, select the
Yes option. The
receiver displays a confirmation menu. Go on to step 4.
Tip: If any lock is in effect that covers the pay per view program, you must enter the password using the
NUMBER PAD
buttons. As soon as you enter the fourth digit of the password, the receiver highlights OK.
If you do not want to buy the pay per view program, select the No or Cancel option.
Note: The appearance of this screen may be different on your receiver. This
screen shows the full
Program Guide without quarter screen program
viewing.
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At the confirmation menu:
4. Select the Yes option to confirm the purchase. The pay per view fee
will be added to your bill. Select the
No or Cancel option to cancel the
purchase.
Note: Once you confirm an order for a pay per view program, you cannot cancel the order and you will be billed for it.
Using Themes
Tip: Want to see what movies or sports events are available for viewing? Just press the
ARROW
THEMES
( button) and use the arrows to move to the theme that interests you. Press and you’ll see what’s playing.
LEFT
button
SELECT
Themes
You can list and choose programs by the theme of their contents (for example, just movies or just sports). You can then quickly list programs based on that theme, and choose the program you want.
1. To open the Themes menu, press the LEFT ARROW button or press MENU and then select Themes.
2. Move through the Themes menu by using the ARROWS. You can also move a page at a time using PAGE UP or PAGE DOWN.
3. Highlight the desired program in the program list.
4. Press the SELECT button to watch the program.
Note: If the program you highlighted is on some time in the future, the receiver will open the Create An Event Timer menu. See page 36 for information on using timers.
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DISH Home Interactive TV Applications
DISH Home Interactive TV Applications
Press the DISH button on your remote control to use the Dish Home Interactive TV Applications. You can order channels, check the
news and weather, and even play games.
Using Favorites Lists
Favorites Lists allow you to display only your favorite channels in
the Program Guide. You can create and change the lists yourself, adding and removing channels as you wish. Channels saved as favorite channels must be grouped into no more than four lists.
When you make a Favorites List active, the Program Guide displays
only the channels in that list. Also, the receiver skips channels that are not on the list when you use the remote control UP or DOWN ARROW button to change channels.
•The All Chan
any changes to the
•The All Sub subscription. You cannot make any changes to the All Sub list, except by changing your subscription.
Each Favorites List has a unique color in the give each list a name. When you first get the receiver, the four lists are named List 1 channels to them.
Favorites List contains all the channels. You cannot make
All Chan list.
Favorites List contains all the channels in your
Program Guide. You can
, List 2, List 3, and List 4. The lists are empty until you add
Tip: Favorite lists let you create lists of your favorite channels. Press the
GUIDE button
until the name of your list appears. This way you can quickly see what programs are playing on just those channels and not every channel in your subscription.
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Creating or Changing a Favorites List
You can create, add channels to, and remove channels from, a Favorites List.
1. Press the MENU button.
2. Select the
3. Select the Favorites
4. Select the Modify List
Note
Favorites option.
List that you want to create or change.
option.
: At any time you can select the Clear List option to remove all
channels from the current list. This option does not apply to the All
and All Sub.
Chan
5. In the Channels list, highlight a channel you want to add to the
Favorites List.
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: You can use the number pad buttons to enter the
Note
channel number, or select the PAGE UP or PAGE DOWN option to move quickly through the list.
6. Press the SELECT button to add the highlighted channel to
Favorites List. A check mark appears next to the
the channel.
7. Repeat steps 5 and 6 until you have added all the channels that you want.
8. To delete a channel from the Favorites Lists, select the channel in the list. The check mark next to the channel disappears.
9. Select the Save option to save all changes to the Favorites List.
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Making a Favorites List Active
Using Favorites Lists
If the Program Guide is open, press the GUIDE button to select the next Favorites List. Press the GUIDE button again to scan through all the
available lists.
Changing the Name of a Favorites List
1. Press the MENU button.
2. Select the Favorites option.
3. Select the Favorites List that you want to change.
4. Select the Edit List Name option to open the virtual keyboard.
Note: You cannot change the name of the All Chan or All Sub list.
5. Select a letter in the keypad area on the screen. Repeat to spell out the desired name. You can enter up to eight characters, including spaces. If needed, select the space option to insert a space in the name or the <back option to correct a letter.
Note: A list must have at least one character. Two lists cannot have the same name.
Tip: You can activate a Favorites List only if you have added channels to the list. If you have not created any Favorites List, pressing the
GUIDE button
switches the receiver between the All Chan and All Sub.
Tip: If you try to make an empty Favorites Lists active, the receiver displays an Error message. You must add at least one channel to this Favorites List before you can make it active.
Note: At any time, you can select Clear to clear the name.
6. Select Save.
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Tip: Most TV programs and films are copyrighted. In some cases, copyright law may apply to private, in­home recording.
Tip: You can use an Auto-Tune event timer to remind you that a program is about to start and then automatically tune the receiver to the right channel.
Using Timers
Event timers let you to set up the receiver to tune in future programs and/or record them on a VCR. An “event” is a program, sports event, pay per view movie or anything else on satellite TV.
You can set an automatic event timer for a program listed with start and
stop times in the Program Guide.
•A manual event timer lets you set custom start and stop times for a timer.
Note: If you want to have the Event Timer record to a VCR, you must set up the receiver to control the VCR. See Connecting your Receiver in Chapter 2.
Event Timer Types
Reminder - Reminds you that a program is about to start. Auto-Tune
receiver to the program when it begins.
- Reminds you that a program is about to start; tunes the receiver to
VCR
the program when it begins; starts a VCR to record the program. Note: You can record only the program to which the receiver is tuned. If
you open any menu while recording a program on videotape, the menu will also be recorded. If you change the volume or press the mute button, the volume change may be recorded - depending on how your TV and VCR are set up. If a start/stop program time changes by more than 24 hours, the timer will not activate.
- Reminds you that a program is about to start; tunes the
Event Timer Frequencies
Once - Applies to a one-time program. If the program time changes, this
timer operates at the new time. The receiver deletes this timer after the timer operates.
Mon.-Fri.
Friday on the same channel at the same time each day.
Daily
on the same channel at the same time each day. Weekly - Applies to a program that is scheduled for once a week on the
same channel at the same time on the same day.
Note:
you open any menu (including the program on videotape, the menu also will be recorded. If a program time changes by more than 24 hours, the timer will not operate.
- Applies to a program that is scheduled for Monday through
- Applies to a program that is scheduled for Monday through Sunday
You can record only the program to which the receiver is tuned. If
Program Guide) while recording a
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Before an Event Timer Operates
Five minutes before an event timer operates, the receiver displays a small blinking “clock” symbol on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do either one of the following.
Press the CANCEL button to clear the symbol from the TV
screen. This does not affect the timer; it will still operate.
Press the INFO button to display an overlay on the screen where
you can choose one of three options:
Using Timers
Select either the OK or the Cancel event timer, or select Stop Timer to stop the event timer.
Note: This stops only this instance of a Mon.-Fri., Daily or Weekly timer. The timer will operate the next time it is scheduled. To stop all operations of such a timer, you must delete the timer. For a Reminder Event Timer, instead of having the option to stop the timer, you have the option to tune to the program.
option to continue with the
Setting Up an Automatic Event Timer
1. Choose a future program with the SELECT button in the
Browse Banner, Themes Menu
or the Program Guide.
2. Select a Timer Type option.
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Tip: You may start any timer one minute early. But if you set back-to­back event timers and the second one starts early, the first one will end early. An event timer cannot start early for a pay per view program. If you try to set a timer for overlapping events, you will get an error message.
3. Select a Timer Frequency option. Notice that a check mark displays
in the box selected.
4.
Select the Create option to save the event timer.
5. The receiver displays a timer symbol in the Program Guide, and also
when you press the INFO button to get information about the program.
Setting Up a Manual Event Timer
Tip: Use the Program Guide or your printed television guide to see when the program(s) starts and stops — before you go to the Set Date/TIme for Manual Timer menu.
1. Press the MENU button.
2. Select the Timers option.
3. Select the
Create option. The receiver displays the Create
a Manual Event Timer menu.
4. Select a Timer Type
option.
5. Select a Timer Frequency option.
6. Select a channel:
Highlight a channel using the UP or DOWN ARROW button. Then, press the SELECT button.
Enter a channel number using the NUMBER PAD buttons.
7. Select the
Date/Time option. The receiver displays
the Set Date/Time for Manual Timer menu.
8. Use the NUMBER PAD buttons to enter the Start Time (this includes selecting AM or PM) and the End Time (this includes selecting
AM or
PM).
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9. Use the NUMBER PAD buttons to enter the
Date.
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10. Select the Create Timer option.
11. To create another event timer select the Create option again.
Note: You cannot set a manual event timer for a pay per view event.
Using Timers
Quick Record
You can quickly create a one-time VCR Event Timer. Do the following.
1. Highlight a future program in the Browse Banner, the Program Guide or a Themes menu.
2. Press the RECORD button.
3. The receiver displays the Create an Event Timer
menu.
Tip: For this record function to work, you must set up the receiver to control your VCR. See the section
Control a VCR or a DVD Player later
in this Chapter for more information.
Overlapping Event Timers
If you try to create event timers for overlapping programs, the receiver displays a menu with the dates and times of both programs. The receiver also displays this menu if a program time has changed, causing one timer to overlap another. Yo u must delete or edit one of the timers.
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Maximum Number of Event Timers
Tip: The receiver deletes the “Freq: Once” event timers when they operate. You must delete all other types of event timers yourself.
You cannot create an unlimited number of event timers. If you try to create too many, the receiver displays a menu giving you the option to delete an existing timer. If you do not delete an existing timer, you will not be able to create any new ones.
Editing an Event Timer
You can edit almost any feature of an event timer.
You can edit both automatic and manual event timers.
Editing an automatic event timer converts the timer to a manual event timer that operates at the times you set, not the actual program times.
1. Press the MENU button.
2. Select the Timers option.
3. The receiver displays the Event Timer Management menu.
Tip: Remember that editing an automatic event timer converts the timer to a manual event timer. This is why the receiver displays the Edit a Manual Event Timer menu.
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4. Select the event timer that you want to edit. A check mark appears in
the box next to the event timer. Select the Edit option.
5. You may change the Timer Type
To do this, select each option that you want.
, Timer Frequency, or Channel.
6. If you want to change the Start Time, the End Time, or the Date,
select the Date/Time option to display the Set Date/Time
for
Manual Timer menu. Otherwise, skip to step 9, below.
7. Use the NUMBER PAD buttons to enter the Start Time (this includes selecting AM
or PM) and the End Time (this includes selecting AM or
PM).
8. Use the NUMBER PAD buttons to enter the Date.
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9. Select the Create Timer option.
Using Timers
10. To edit another event timer either highlight that timer and select the option again, or
if you do not want to edit another event timer, press the
CANCEL button.
Deleting an Event Timer
1. Press the MENU button.
2. Select the Timers option.
The receiver displays the Event Timer Management menu.
3. Select an event timer that you want to delete. A check mark appears in the box next to the event timer.
Edit
4. Move to Delete and press SELECT on the remote.
Do this again for any other timer(s) that you want to delete.
Special Consideration When Using Event Timers
For Locked Programs - You must enter the receiver password before you
can create an automatic event timer. You can create a manual event timer for a locked program without entering the password. However, if you do this, when the event timer operates the receiver may display only an error or password entry menu. If you have set a VCR Event Timer, the VCR will record only that menu.
For Pay Per View Programs
before you can create a timer for it.
For Blacked Out Programs
out in your area, when the event timer operates the receiver may display only an error. If you have set a VCR Event Timer, the VCR will record only that menu.
- You must order a pay per view program
- If you set a timer for a program that is blacked
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Event Timer Performance when the Receiver is Off
If the receiver is off at the time an Auto-Tune or VCR Event Timer is scheduled to operate, the receiver will turn on. Once the event has ended, the receiver will turn off, unless you pressed any remote control or receiver front panel buttons during the time that the timer was active.
If the receiver is off at the time a Reminder Event Timer is scheduled to operate, the timer will turn the receiver on and tune it to the channel you last watched. The receiver will then display the reminder menu. You will have a few seconds to respond. If you do not respond to the reminder menu, the receiver will turn off.
Setting Up the Receiver to Control a VCR
Tip: For information on programming the remote, please turn to the section titled Control Other
Devices with the Remote that
begins on page 53.
The receiver uses an IR blaster on the front panel which sends a signal to control the VCR. This signal is much stronger than the signal the remote uses, so it can bounce off walls or other objects on its way to the VCR. This works in most home setups. However, shelves or smoked glass doors between the receiver and the VCR may block the signal. Also, if the signal must cross a very large room, or bounce off curtains, it may not be strong enough to control the VCR. Make sure that nothing blocks the signal, and that the signal can bounce off relatively nearby, light-colored, smooth surfaces.
1. Press the MENU
2. Select the
System Setup option.
button.
3. Select the Installation option.
4. Select the VCR Setup option.
5. Find the brand name of the VCR in the table in Chapter 4.
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6. Set the code for the VCR using one of the following:
Enter the first 3-digit code number from the table using the
NUMBER PAD buttons or,
Highlight each digit of the first VCR code, and
then press the UP or DOWN ARROW button until you reach the correct number and then press SELECT.
7. Make sure the VCR is connected to one of the receiver outputs and is set to display on your TV. Consult your VCR user’s guide.
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Setting Up a VCR for VCR Timers
8. Make sure the VCR is turned on. Insert a rewound tape on which you want to record.
Note: The receiver only starts and stops the VCR recording, but does not turn on the VCR. You must turn on the VCR yourself.
9. To test the new code, highlight the message warning you to make sure the VCR is turned on.
10. Press the SELECT button to start the test. Your VCR records for a few seconds, stops, and then rewinds. The receiver displays a message saying that your VCR test is complete. Follow the instructions on the message.
11. If your VCR did not do the test, enter another code from the table, and then repeat steps 9 through 11.
12. Once you have found the correct VCR code select the Save the VCR code you entered, and return to the menu.
Test option. The receiver displays a
option to save
Installation and Setup
Setting Up a VCR for VCR Timers
After you have properly set up the receiver to control the VCR, complete the following to set up the VCR to operate when you set a VCR timer.
1. Turn the VCR on. Make sure you keep the VCR on because the receiver cannot turn the VCR on for you.
2. Insert a tape. A blank, rewound tape makes the best recording.
3. If you need to change the VCR settings (tape length or channel), see the instructions that came with your VCR.
Using Locks
First you set the locks; then you lock the receiver. Lock the receiver in order to put any locks into effect. If you unlock the receiver, leave the locks unchanged, and then lock the receiver again, the same locks will be in effect as before.
How to Set Locks: A Two Step Process
1. Create the locks that you want.
2. Lock the receiver.
Once the receiver is locked, anyone who wants to access locked items must enter the password.
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When You Have Locked the Receiver
If you try to access a locked item or open the Parental and System Locks
password.
The receiver allows you three tries to enter the correct password. If you fail to enter the correct password, the receiver does not allow more tries for several minutes.
If you enter the correct password, you can access the locked item or open the Parental and System Locks menu.
If you exit a locked item or close the Parental and System Locks menu, you must enter the password again to access the item or open the menu again.
menu, the receiver displays a message prompting you to enter the
If you forget your password, call the Commercial Customer Service Center. You may need to provide the following information: (1) your name; (2) your address; (3) your telephone number; (4) the receiver serial identification number; and (5) your Personal Identification Number (PIN), if used.
Tip: Be sure to
make a note of the password you create and store it in a secure place.
Locking and Unlocking the Receiver
Lock the receiver for any receiver Parental and System Locks you set to take effect. To lock the receiver, you must first create a password. If you forget your password, you will need to call the Customer Service Center.
1. Press the MENU button to display the Main menu.
2. Select the menu.
Note: If this option appears as Unlock System, the receiver is already locked. If this option appears as Lock System, the receiver is unlocked.
3. Select the Lock System appropriate. The receiver displays a message prompting you to enter a password.
Note:
already locked.
Locks option to display the Parental and System Locks
or Unlock System option as
If this option appears as Unlock System instead, the receiver is
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4. Enter and verify a password, using the number pad buttons. The receiver displays stars as you enter the digits of the password.
5. Memorize your password! From now on, you must enter this password to lock or unlock the receiver.
Using Locks
6. Highlight and select the OK you have set are now in effect.
option. Re-enter the password. All the locks
Creating or Changing Rating (Content) Code Locks
The locks use the codes that the original program providers assigned to the programs. The actual content of the programs may differ from their assigned ratings. No rating system can guarantee that all objectionable material is screened out. Like all other locks, these locks are only in effect when the receiver is locked. You can lock any program, including pay per view programs. The locks built into some televisions do not apply to satellite programs. Television program ratings differ from movie ratings.
Rating Codes:
G: General Audience. Suitable for young children.
PG: Parental Guidance suggested.
PG-13: Parental Guidance suggested. Not recommended for
children under 13.
R: Restricted. Not recommended for children under 17 unless
accompanied by an adult.
NC-17: Not recommended for Children under the age of 17.
NR/AO: Not Rated/Adult Oriented
Expanded Ratings:
L: Language. Adult language.
V: Violence. Graphic Violence.
SC: Sexual Content. Sexual scenes.
N: Nudity. Nude scenes.
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Use the following instructions to set program locks based on rating codes. When the receiver is locked, only someone who knows the password can watch these programs.
1. Press the MENU button.
2. Select the Locks option.
If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the button.
OK option. Press the SELECT
3. Select the Ratings Locks
Highlight the rating that corresponds to the lowest acceptable audience age. Press the SELECT button to lock the highlighted rating.
: All ratings that are more restrictive than the selected rating are
Note
also selected. For example, if you lock PG-13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked.
4. Select the expanded rating code(s), if you want to also lock these ratings.
option.
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5. To unlock a rating code, highlight the code and press SELECT.
6. Select the Save option to save the changes.
7. If the receiver is not locked, you must lock it to put the locks you just created into effect.
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Creating or Changing Channel Locks
Note: You can lock any channel, including pay per view channels.
1. Press the MENU button.
Using Locks
2. Select the
3. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK
4. Select the Channel Locks option.
5. Highlight the channel that you want to lock. If necessary, press the UP or DOWN ARROW button to see the desired channel. You can also enter each channel number using the number pad buttons.
Locks option.
option. Press the SELECT button.
6. Press the SELECT button to lock or unlock the highlighted channel. If the checkbox next to the channel has a checkmark, the channel is locked.
7. Select the Save
8. If the receiver is not already locked, you must lock it to put the locks you just created into effect.
option to save the changes.
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Locking or Unlocking the Front Panel Buttons
This keeps anyone from changing the channel using the front panel buttons, but it does not lock the remote control buttons.
To lock the receiver front panel buttons, do the following:
Tip: If this option appears as Unlock PPV instead, pay per view programs are already locked.
1. Press the MENU
2. Select the
Locks option.
button.
If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK
option. Press the
SELECT button.
3. Select the
Front Panel Lock option.
4. A message will display asking whether you want to lock or
unlock use of your front panel buttons. Select the Yes option as appropriate.
5. If the receiver is not locked, you must lock it to put the lock you just created into effect.
Unlocking or Locking Pay Per View Programs
This feature locks or unlocks all pay per view channels.
You also can lock one or more pay per view channels by using channel locks or rating locks.
1. Press the MENU
button.
Tip: If the receiver displays a message prompting you to enter a password, it already has been locked.
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2. Select the Locks option. If the receiver is locked, enter the password using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK
option.
3. Press the SELECT button.
4. Select the Lock PPV or Unlock PPV option as appropriate.
Note: If this option appears as Unlock PPV
, pay per view
programs are already locked. If this option appears as Lock PPV,
pay per view programs are unlocked.
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5. If the receiver is not locked, you must lock it to put the lock you just created into effect.
Hiding and Unhiding Adult Channels
This option keeps the Program Guide, Themes lists, and the Browse Banner from displaying adult channels. It keeps anyone from choosing such
channels by using the UP or DOWN ARROW buttons or the remote control NUMBER PAD buttons.
To hide adult channels, do the following:
Using Locks
1. Press the MENU
button.
2. Select the Locks option.
If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option.
3. Press the SELECT button.
4. Select the Hide Adult option.
To unhide adult channels, repeat steps 1, 2 and 3 above, then select the
Unhide Adult option.
Hiding and Unhiding Locked Channels
This option keeps the Program Guide, Themes lists, and the Browse Banner from displaying locked channels.
1. Press the MENU button.
2. Select the If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option.
3. Press the SELECT button.
Locks option.
Tip: If the receiver displays a message prompting you to enter a password, it already has been locked.
Tip: If this option appears Unhide Adult instead, the adult channels are already hidden.
4. Select the
Hide Lock option.
To unhide locked channels, repeat steps 1, 2 and 3 above, then select the
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Unhide Lock option.
Changing the Receiver Password
1. Press the MENU button.
2. Select the If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option.
3. Press the SELECT button.
4. Select the
5. Enter the current password using the number pad buttons. As soon as you enter the fourth digit of the password, the receiver highlights the
6. Press the SELECT button.
7. Enter the new password using the number pad buttons. As soon as you enter the fourth digit of the password, the receiver highlights the OK option.
8. Select the OK
Locks option.
Change Password option.
OK option.
option to change the password.
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9. Enter the new password again, using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK
Memorize the new password. From now on, you must enter this password to lock or unlock the receiver.
option. Press the SELECT button.
Personal Identification Number
You can set up a Personal Identification Number (PIN) for call-in requests only. Anyone calling the Customer Service Center must provide this PIN to make any changes to your account. You may call the Customer Service Center at any time to set up a PIN.
If you forget your PIN, you will need to call the Customer Service Center. The representative may ask for more information to make sure that you are authorized to make changes to your account.
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Using Caller ID
Caller ID displays on your TV the names of people as they call you if you
subscribe to Caller ID from your local phone company. To use this feature, make sure you have a phone line connected to the receiver and that the Caller
ID
feature is enabled. After you turn on Caller ID, it stays on until you decide
to turn it off.
Note
: For best performance, make sure your system is properly grounded.
Caller ID Screens
When you receive a call, you will see a Caller ID popup screen.
Using Caller ID
You can select OK to eliminate the message. If you do nothing, it will disappear after 20 seconds.
If you are in a menu when a call comes in, you will see a different Caller ID popup screen.
Attention
Incoming call:
Name: DOE JOHN Phone: 303-555-1234
OK
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To Turn the Caller ID On and Off
1. Press MENU.
2. Select the System Setup option.
3. Select the
4. Select the Caller ID option. The following screen will display.
5. Highlight Enable Caller ID or Disable Caller ID and press the SELECT button.
6. Select Save.
Installation option.
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Resetting to Factory Defaults
Use these instructions if you want to reset the receiver to be the same as when it was shipped.
Note
: Resetting the receiver discards all Favorites Lists except the All
Chan and
Note: If you have set any locks on the receiver, and the receiver is locked,
these locks will be kept. If the receiver is unlocked, any such locks will be lost. You cannot reset the receiver to factory default settings to discard a password you have forgotten. Only the Customer Service Center can reset the receiver to bypass a receiver lock.
1. Press the
All Sub lists.
MENU button.
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2. Select the System Setup option.
3. Select the Installation option.
4. Select the Factory Defaults option.The receiver displays a
Warning message, prompting you to confirm that you want to
reset the receiver.
5. Select the Yes option to confirm the reset. The receiver resets, and then
displays the
Installation and Setup menu.
Changing Program Languages
You may be able to change the language of some programs. An alternate language may not be available for all programs. Some programs, such as movies, show at the start whether an alternate language is available. An alternate language applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver.
1. Press the MENU button.
2. Select the System Setup option.
3. Select the
Alternate Audio option.
Changing Program Languages
Tip: You can choose an alter­nate language (if available) but this applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver.
4. Select the language you want in the Languages list.
Note: Alternate provides visually-impaired customers with an audio
description of the program, if available.
5. Select Save to save your language choice. The receiver displays the
System Setup
6. Press VIEW TV to exit the
menu.
System Setup menu.
Control Other Devices with the Remote
Remote Control Modes
You can set the remote to four different modes to control the receiver or other devices. This section explains how to set up the remote to control a device, such as a satellite TV receiver, a TV, a VCR, a DVD player, a tuner, or an amplifier.
To set the remote to the right mode for a device, use the remote control’s mode buttons, SAT (satellite receiver), TV, VCR (for a VCR or a DVD player), and AUX (“auxiliary,” for a DVD player, or an audio amplifier). To change the mode, press the button for the device you want the remote to control. The mode button flashes once to show you’ve set the remote to that mode.
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Limited Mode
You can program your remote control in limited mode to keep from accidentally changing the channel on your TV or VCR. When you use the remote to control your TV in limited mode, you will only be able to use the POWER, MUTE, and VOLUME buttons. Also, when you use the remote to control your VCR in limited mode, you will only be able to use the POWER and VCR tape control buttons.
Set Up the Remote Control
You can set up the remote to control other devices using the device codes listed in the Using the Remote Control section of Chapter 4.
1. Turn the device on. Use the device’s front panel buttons
or its remote control.
2. Find the brand name of the device in the tables in Chapter
4.
3. Press and hold the mode button until all the other mode buttons light up, and then let go of the button.
The mode button flashes.
4. For AUX mode only. Press 0 for a second TV, or 1 for a VCR or DVD player, or 2 for a tuner, or amplifier.
5. Enter one of the three-digit device codes from the table using the number buttons.
6. If you want to program limited mode, press 1. If not skip to step 7.
7. Press the POUND (#) button. If you are programming a TV/ VCR or TV/DVD combination, repeat step 3 with the remote control in VCR mode.
If the brand isn’t listed, see Scan for Device Codes in the next section of this chapter.
For example, hold the TV mode button for a TV until all of the other mode buttons light. When you let go, the TV mode light will flash.
This step is for programming which kind of device that should be programmed in AUX mode. If you’re not programming in AUX mode, skip to step 5.
The three-digit device code should be for the brand name of your device that you found in step 2.
See Limited Mode for more information.
If you entered the code correctly, the mode button flashes three times.
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8. Press the POWER button to turn off the device. If the device does not turn off, go to step 10.
If the code works, the device should turn off.
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Control Other Devices with the Remote
9. Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, stop here.
10. If the code doesn’t work, redo steps 3 through 8 with another device code from the tables.
11. If you can’t find a code that works try Scan for Device Codes below.
Sometimes the POWER button works when other buttons don’t.
Try every code listed for your brand until one works for your device.
Scan for Device Codes
If the code for your device is not listed in the tables in Chapter 4, use this procedure to scan the remote control’s memory for the device code.
1. Turn the device on. Use the device’s front panel buttons
or its remote control.
2. Press and hold the mode button until all the other mode buttons light up, and then let go of the button.
For example, hold the TV mode button for a TV until all of the other mode buttons light. When you let go, the TV mode light will flash.
The mode button flashes.
3. For AUX mode only. Press 0 for a second TV, or 1 for a VCR or DVD player, or 2 for a tuner, or amplifier. Press the STAR (*) button.
4. Press the POWER button. This puts your remote in the scan
5. Press the either the UP or DOWN ARROW button repeatedly until the device turns off.
6. Press the POUND (#) button. This stores the code you found.
This step is for programming which kind of device that should be programmed in AUX mode. If you’re not programming in AUX mode, skip to step 4.
mode.
As you press the UP or DOWN ARROW button, the remote is trying each code in the memory to see if it can turn off your device. When the device turns off, you have found a code that might work.
: The mode button for the
Note
device will flash rapidly eight times when you’ve scanned all the codes for that device.
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Tip: This procedure explains how to find out what the device code is that you set for each remote control mode.
Tip: Some of the features described in this section may not work with your VCR or DVD player. If a remote control button is not described in this user guide, it will not work with the device you want to control.
7. Turn the device back on and try some other buttons to make sure they work.
Press the POWER button to turn the device back on. Try some other buttons to make sure they work. Sometimes, the POWER button works when other buttons don’t.
8. Repeat this procedure until you’ve tried all the codes.
You may need to repeat the scan to find the best code for your device.
Check the Device Codes
You can find out what device code you’ve set for each remote mode.
1. Press and hold the mode button until all the other mode buttons light up, and then let go of the button.
The mode button flashes.
2. Press the POUND (#) button twice. Watch the mode light to determine your code. The mode button flashes the number for each digit of the device code, with a pause between the groups of flashes. A quick flash is for zero.
For example, hold the TV mode button for a TV until all of the other mode buttons light. When you let go, the TV mode light will flash.
For example, if the code is 570, the mode button flashes five times, pauses, flashes seven times, pauses, and flashes once quickly.
3. For AUX mode only. The first group of flashes tells you what the AUX mode controls. A quick flash (zero) before the three-digit code is for a TV; one regular flash is for a VCR
For example, if the TV code is 570, the AUX mode button flashes once quickly (indicating 0 for TV), pauses, flashes five times, pauses, flashes seven times, pauses, and
flashes once quickly. or DVD player; and two flashes is for a tuner, or amplifier.
Control a TV (or a Second TV)
TV Mode Button
To use the remote to operate a television, you must press the TV mode button to set the remote to TV mode. The TV mode button’s back light turns ON to show that the remote is set to TV mode. Make sure to keep the remote in TV mode to use the buttons as described in this section.
Power Button
Press the POWER button to turn the television ON or OFF.
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Control Other Devices with the Remote
Mute Button
Press the MUTE button to turn off the sound. Press it again to restore the sound.
Volume Button
Press the minus (-) side of this button to lower the sound volume. Press the plus (+) side of this button to raise the sound volume.
Select Button
The SELECT button works as the Enter button for a TV.
Up/Down (Arrow) Buttons
Use the UP/DOWN ARROW buttons to change channels on the TV.
Recall Button
Press the RECALL button to return to the last channel you were watching. Press it again to switch between the last two channels that you watched.
Number Buttons
Use the NUMBER buttons to enter numbers in a menu, or to go directly to a new channel.
Control a VCR or a DVD Player
Some of the features described below may not apply to the device. See your device owner’s manual for details about its features. If a remote control button is not described in this section, it does not work in VCR mode.
VCR Mode Button
To use the remote to operate a VCR or DVD player, first set up the remote, then press the VCR mode button to set the remote to VCR mode. The VCR mode button’s back light turns ON to show that the remote is set to VCR mode. Make sure to keep the remote in VCR mode to use the buttons as described in this section.
Tip: To operate another device such as a VCR, you must first set up the remote to control the VCR, and then press the VCR mode button on the remote.
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You must use the remote control’s VCR mode to control a DVD player.
Power Button
Press the blank POWER button to turn the VCR ON or OFF.
VCR/DVD Buttons
•The RIGHT ARROW button is used to play, or to resume
playing, a videotape or DVD.
•The UP ARROW button is used to stop a videotape or
DVD.
•The DOWN ARROW button is used to pause a videotape or DVD. Press this button or the SELECT button to restart the videotape or DVD.
•The LEFT ARROW button is used to rewind a videotape or reverse a DVD.
•Press the RIGHT ARROW button to forward a videotape or DVD.
•Press the RECORD button to start recording on a VCR.
Page Up and Page Down Buttons
Use the UP ARROW and DOWN ARROW buttons to change channels on a VCR.
Number Pad Buttons
Use the NUMBER PAD buttons to enter numbers in a menu.
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Control Other Devices with the Remote
Control a Tuner or Amplifier
Some of the features described below may not apply to your tuner or amplifier. See the device owner’s manual for details about the device’s features. If a remote control button is not described in this section, it does not work for a tuner or amplifier.
AUX Mode Button
To use the remote to operate a tuner or amplifier, first set up the remote to control the device, then press the AUX mode button to set the remote to AUX mode. The AUX mode button’s backlight turns ON to show that the remote is set to AUX mode. Make sure to keep the remote in AUX mode to use the buttons as described in this section.
Power Button
Press the blank POWER button to turn the tuner or amplifier ON or OFF.
Select Button
This SELECT button works as the Input Select button for a tuner or amplifier.
Up/Down (Arrow) Buttons
Use UP/DOWN ARROW buttons to change channels on the tuner or amplifier.
Mute Button
Press the MUTE button to turn off the sound. Press it again to restore the sound.
Volume Button
Press the minus (-) side of this button to lower the sound volume. Press the plus (+) side of this button to raise the sound volume.
Switching Between TV and Device Volume Control
When you set up the remote to control a TV, the MUTE and VOLUME buttons control the TV volume. However, if you want to use the AUX mode to control a tuner or amplifier and the device has a volume setting, you can set up the remote to control the device’s volume instead of the TV volume.
To set the remote to control the device’s volume:
1. Press and hold the AUX mode button for four seconds, and then let go of it. The AUX mode button will blink.
2. Press the POUND (#) button.
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3. Press the plus (+) side of the VOLUME button.
4. Press the 0 number button.
5. Press the POUND (#) button. The AUX mode button flashes three times.
6. Press the SAT mode button.
7. Press the plus (+) and minus (-) sides of the VOLUME button. The device’s volume changes and the aux mode button lights instead of the TV mode button.
To set the remote back to control the TV volume:
1. Press and hold the TV mode button for four seconds, and then
let go of it. The TV mode button will blink.
2. Press the POUND (#) button.
3. Press the plus (+) side of the VOLUME button.
4. Press the 0 number button.
5. Press the POUND (#) button. The TV mode button flashes three times.
6. Press the SAT mode button.
7. Press the plus (+) and minus (-) sides of the VOLUME button. The TV’s volume changes and the TV mode button lights instead of the AUX mode button.
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Testing the System
Starting a Test
1. Press the MENU button.
Testing the System
2. Select the
3. Select the Diagnostics option.
System Setup option.
Telephone Connection Test
This test checks that the receiver telephone connection is correct. Select the Connection option to begin the test. The receiver displays a message asking you to wait until the test is done.
If the telephone connection is correct, the receiver displays a
Connection OK message.
Select the Dial Out option so the receiver can make a toll-free call to the Customer Service Center. Press the SELECT button to start the call. When the call is done, select the
If the telephone line is not connected properly, the receiver displays a failure message. Check the telephone connection and then repeat the test.
Note: If you have the receiver connected to a DSL (Digital Subscriber Line) phone line, it may cause this test to fail. If so, you will need to install a DSL filter between the receiver and the phone jack on the wall. You can get a DSL filter from your Internet Service Provider or a local electronics parts store.
Cancel option to exit the test menu.
Phone
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Notes
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Chapter 4

Reference
Troubleshooting Tables
Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following:
1. Review the section in this Guide that relates to the problem.
2. If you cannot find a solution, then find the section in the following tables that relates to the problem.
•Read the What’s Happening column until you find the problem.
Read the information in the Possible Reason column.
Try each of the suggested solutions in the What to Do column.
3. For more information, call the Commercial Customer Service Center at 1-800-454-0843.
Note: Before calling the Service Center, have ready the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number. Display the Important System Information menu to find these numbers (See Ordering your Programming). Also, write down any error messages that the receiver displays on the television screen.
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Reference
On-Screen Messages
This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table.
Message Number Possible Reason What to Do
112
005
006
008
011, 012
013, 014
Heavy rain, snow, or cloud cover may be interfering with transmission of the satellite signal, or there may be other interference.
The receiver may not yet have been electronically linked with the Smart Card, via the satellite signal. The satellite dish may have moved so that it is no longer picking up the satellite signal. The cable connections may have loosened or have moisture inside. There may be an interruption of the satellite signal.
The receiver may not be connected to an active telephone line. The Smart Card credit limit may have been suspended.
Phone signal not working correctly. If connected with DSL phone line, install a DSL filter between the
Viewers in specific areas are prohibited from watching certain programs. For example, viewers who live close to a particular football stadium may be prohibited from watching football games that are played in that stadium.
You may have tried to tune to a program on a channel which you have not bought.
Note the local weather conditions. Contact your MDU building manager for further information/instructions
If you have authorized the receiver, wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Check that the Signal Strength bar in the QAM/Signal menu is green and displays the word Locked. If not, contact your MDU building manager. If you have not authorized the receiver, call the Commercial Customer Service Center for help.
You must connect the receiver to an active telephone connection at all times. If you install two or more receivers, you must connect each receiver to an active telephone connection at all times. Review your pay per view purchases to check the Smart Card credit limit.
receiver and the telephone wall jack. You can obtain the filter from your DSL provider.
Remember that the program providers specify which programs are “blacked out” for which viewers, not DISH Network.
You must buy a channel before you can tune to a program on that channel. Call the Customer Service Center to buy the channel, or if you believe this message was displayed by mistake.
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015
018
022
You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal.
The receiver may not be connected to an active telephone line. The Smart Card credit limit may have been exceeded.
The receiver may not yet have been electronically linked with the Smart Card, via the satellite signal. The satellite dish may have moved so that it is no longer picking up the satellite signal. The cable connections may have loosened or have moisture inside. There may be an interruption of the satellite signal.
Wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Check that the Signal Strength bar in the QAM/Signal menu is green and displays the word Locked. If not, contact your MDU building manager.
You must connect the receiver to an active telephone connection at all times. If you install two or more receivers, you must connect each receiver to an active telephone connection at all times. Review your pay per view purchases to check the Smart Card credit limit. Call the Customer Service Center for help checking the credit limit, and/or to get authorization to make a purchase.
If you have authorized the receiver, wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables).
Check that the Signal Strength bar in the QAM/Signal menu is green and displays the word Locked. If not, contact your MDU building manager.
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Troubleshooting Tables
026
028
061
074
078, 079, 080
The receiver may have temporarily lost the satellite signal.
The receiver may need to get new software before you can use it to order pay per view programs.
You may have interrupted the transmission (a “download”) of the latest operating software via the satellite signal.
The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes.
You may not have connected the receiver to an active telephone line. Or, the telephone line may be defective.
Maybe the receiver is connected to a DSL (Digital Subscriber Line) phone line.
Wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Check that the Signal Strength bar in the QAM/Signal menu is green and displays the word Locked. If not, contact your MDU building manager.
Turn the receiver off. Doing this allows the receiver to “download” new software via the satellite signal. The download may take several minutes; do not disturb or unplug the receiver during this time. When the download is done, you will be able to use it to order pay per view programs.
It is very important for the receiver to get the latest operating software, so let the receiver do so. The “download” may take several minutes. Do not disturb or unplug the receiver during this time.
Wait a few minutes and then try again to enter the password. Note: The “time out” feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and so gains unauthorized access to the receiver.
Connect the receiver to an active telephone line. Make sure that the telephone line to which you connect the receiver is working properly. Note: To be able to order pay per view programs, you must keep the receiver connected to an active telephone line at all times. If your setup includes more than one receiver, this applies to each receiver. The receiver uses the telephone line to make toll-free calls, usually in the middle of the night, to send information to the Customer Service Center.
Install a DSL filter between the receiver and the telephone wall jack.
You may have set up the receiver to reset itself back to the “factory
093
defaults,” that is, the settings it had when it was shipped from the factory.
Using the Remote Control
What Is
Happening
You cannot find the remote control.
When you press a button on the remote control, the receiver does not do what you expect.
When you press the remote control Power button to turn the receiver ON, the green ON light on the receiver front panel does not light up.
Possible Reason What to Do
N/A Use the receiver front panel Control Buttons to control the
The remote control may be missing batteries, the batteries may be incorrectly placed in the remote, or the batteries may be weak or dead.
The remote address and the receiver address may not match.
Other lights are too bright.
Remote control not operating properly or the batteries are weak or dead. The receiver power cord not plugged into a power outlet, or there may be a problem with the power.
If you want to reset the receiver to its factory default settings, select the Yes option. If not, select the No option.
receiver until you find the remote. If the remote control is permanently lost or too damaged to use, call the Service Center to order a replacement.
If the batteries are missing or dead, insert fresh AAA-size batteries. If the remote has fresh batteries, check whether they are placed according to the label diagram. If not, remove them and place correctly.
Press the SYS INFO button on the remote to bring up the Important System Information screen. Aim the remote at the receiver front panel and press the RECORD button to match up the code on the remote with the one in the receiver.
Try other remote control buttons to see if the receiver is responding. Replace the remote batteries with fresh ones.
Check that the receiver power cord is not damaged, and that the plug is inserted correctly into the outlet.
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Reference
Hearing A Program
What Is
Happening
There is a good picture on the TV set, but you do not hear any sound.
You hear a foreign language with a program.
Possible Reason What to Do
You may have muted the sound, or set the volume so low that you cannot hear it.
You may have set the receiver to select an alternate audio language.
Watching A Program
What Is
Happening
A “black box” fills almost all of the TV screen.
The TV screen is all blue. You may have connected the
Possible Reason What to Do
You may have turned on the Closed Captioned feature on the TV, and put that feature into Text mode.
Receiver may have captions on and not set to Service1.
receiver to an input on the TV that is incorrect for the signal output from the receiver.
Using the Menus
Check the volume level on the TV or audio device. Turn off the mute or turn up the volume, as required. Check the TV speakers or the sound system.
Press MENU-6-2 and select the language that you prefer.
Using the TV remote control and/or menus displayed by the TV (not the receiver remote control or the menus displayed by the receiver), turn off the closed captioned feature.
Turn off captions by pressing the MENU button, selecting System Setup, then Closed Caption or, reset default caption options using same menu.
Check your TV owner’s manual for the correct TV input to use for the signal output from the receiver.
What Is
Happening
You were using a menu, and it suddenly closed.
Possible Reason What to Do
The receiver has a time-out feature that closes any menu after several minutes of no activity. This will discard any changes you have made, but otherwise does no harm to the receiver.
Start over again.
Using the Program Guide or the Browse Banner
What Is
Happening
In the Program Guide, some channels have a red background.
You try to display future programs in the Program
Guide or Browse Banner, but find you
cannot.
You try to display programs that have ended in the Program Guide or Browse Banner, but find you cannot.
Possible Reason What to Do
Red means that you have not bought the program. You must buy a channel before you can tune the receiver to it.
The Program Guide and Browse Banner can display programs scheduled for an extended, but not unlimited time beyond the present.
The Program Guide and Browse
Banner can display only programs that have not yet ended. These features cannot display a time earlier
than the present.
If you want to buy a channel, call the Commercial Customer Service Center at 1-800-454-0843.
Try displaying the Program Guide again later. By that time, it may show programs for the time and date you want.
Contact the program providers for details on past programs.
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When you are using the
Program Guide or Browse Banner, some
channels are missing.
Using Locks
What Is
Happening
You set a lock (for example, a lock on
programs by ratings), but the lock does not take effect.
You forgot the password, so that you are unable to unlock the receiver.
Changing Channels
You may have applied a Favorite List other than the list named All Chan. You may have set up the Program Guide so that when the receiver is locked, the Guide hides adult channels.
You can change the applied Favorite List while using the Program Guide, by pressing the remote control Guide button. You can choose another custom Favorite List, the All Chan list, which includes all the channels, or the All Sub list, which includes all subscribed channels. Unlock the receiver for the Program Guide to display adult channels.
Possible Reason What to Do
You may not have locked the receiver.
You may not have written down the password, to keep it in a safe place.
You must lock the receiver to apply any lock that you have set.
Call the Customer Service Center. You must provide the following information: (1) your name; (2) your address; (3) your telephone number; (4) the receiver serial identification number; and (5) your Personal Identification Number (PIN), if you use one.
The CSC will send an Unlock code, targeting your receiver.
What Is
Happening
You enter a desired channel number. The channel changes, but the new channel is not exactly the channel you entered. You are scanning up or down through the channels, and the receiver is skipping channels that you know you have bought.
Using Favorite Lists
What Is
Happening
You press the remote
Guide button while the Program Guide is
displayed. You find that you can apply only the All Chan list or the All Sub list.
Possible Reason What to Do
You may have made a mistake entering the channel number, or the channel number you entered may be invalid. If so, the channel displayed is the closest possible to the channel you entered. If you entered the number for a channel that you have not bought, the receiver will change to the channel and allow you to buy the channel or display a message. If a Favorite List other than All Chan is applied, the receiver will skip channels that are not on the applied list. If you have set up the Program Guide to hide adult channels and the receiver is locked, the receiver will skip such channels.
Carefully retry entering the channel number you want. Press the remote control Recall button to return to the previous channel number. Select All Chan as the active Favorite List. Unlock the receiver so that it does not skip adult channels. If you want to buy a channel, call the Customer Service Center.
Possible Reason What to Do
If you have not added channels to any custom Favorite List, you will be able to apply only the All Chan list or the All Sub list.
You must add channels to a custom Favorite List before you can apply it.
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You try to change the
All Chan list or the All Sub list. The receiver
displays an ERROR message.
You try to apply an empty Favorite List. The receiver displays an ERROR message.
A Favorite List does not show channels that you know you have added to it.
The receiver will not allow you to change the All Chan list or the All Sub list.
The receiver will not allow you to apply an empty list.
If you have set up the Program Guide to hide adult channels and the receiver is locked, the Favorite List will not show such channels.
Buying a Pay Per View Program
What Is
Happening
Someone orders a pay per view program without your permission.
You find that you are not able to order a pay per view program.
Possible Reason What to Do
You may have been away from the receiver, and someone else used it.
The receiver may not be connected to an active telephone line. Your credit limit may have been exceeded.
Choose another list to change. Note: You can change the All Sub list by changing what channels you buy.
Choose another list to apply, or add at least one channel to the empty list.
Unlock the receiver for the list to show adult channels.
Lock the purchase of pay per view programs. Remember that you
are responsible for all pay per view purchases, whether or not you authorize such purchases. If you lock pay per view purchases, then
anyone who wants to order a pay per view program must enter the password.
You must connect the receiver to an active telephone connection at all times. If you install two or more receivers, you must connect each receiver to an active telephone connection at all times. Review your pay per view purchases to check the Smart Card credit limit.
You find that you are not able to cancel a pay per view program.
Your setup includes more than one receiver. You order a pay per view program, but it does not appear via all of the receivers.
You ordered a pay per view program, and then decided not to watch it.
You ordered a pay per view program, and want it to be available via all the receivers in your setup.
You cannot cancel an order for a pay per view program, whether it was just ordered or ordered earlier.
If you want to watch a pay per view program on TVs connected to up to six receivers, you must order the program for each receiver but you only pay for the program once.
Using the Telephone for Voice/Data/FAX
What Is Happening Possible Reason What to Do
While you are making a telephone call, you hear “clicks.”
The receiver cannot connect to DISH Network.
You pick up the telephone to make a call, but you do not hear a dial tone.
Your computer or facsimile (FAX) machine tries to send a FAX or modem transmission, but fails.
The receiver may have tried to call the Customer Service Center to send pay per view purchase information. When the receiver found that the telephone was busy, it automatically disconnected.
Maybe the receiver is connected to a DSL (Digital Subscriber Line) phone line.
The receiver was calling the Customer Service Center to send pay per view information. When the receiver found that the telephone was busy, it automatically disconnected.
The receiver was calling the Customer Service Center to send pay per view information. When the receiver found that the telephone was busy, it automatically disconnected. The FAX or modem found that there was no dial tone, and cancelled the transmission.
You do not have to do anything. You can always use your telephone line, because the receiver automatically hangs up if it finds the line is busy.
Install a DSL filter between the receiver and the telephone wall jack.
Hang up, and then pick up the telephone again to get a dial tone.
Resend the FAX or modem transmission.
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Your computer or FAX machine was receiving a FAX or modem transmission, but an error occurred.
The receiver may have tried to call the Customer Service Center to send pay per view purchase information during the FAX or mode call. When the receiver found that the telephone was busy, it automatically disconnected. This generated “clicks” that caused an error in the FAX or modem transmission.
Have the sender resend the FAX or modem transmission.
Using Event Timers
What Is Happening Possible Reason What to Do
You try to set up an event timer and the receiver displays a message noting that the program is locked.
You try to set up an event timer and the receiver displays a message noting that the program is a pay per view event.
You try to set up an event timer, but the receiver displays an Error message giving you the option to delete an event timer that was set up earlier.
You set up an event timer, but the receiver does not tune to the channel of the program.
You set up an event timer for a program that is repeated (such as a regularly scheduled program), but the timer does not operate for a showing of the program.
You set up an event timer, but the timer does not operate at all.
You set up a Once event timer, but the timer at a time different from what you expect.
You stop the operation of an event timer for one showing of a program that is repeated (such as a regularly scheduled program), but the timer operates for the next showing.
operates
You must enter the password before you can create an event timer for a locked program.
You must order a pay per view event before you can create an event timer for it.
You already have set up the maximum number of event timers.
You may have set up a Reminder Event Timer but what you should have set up is an Auto-Tune Event Timer.
You may have set up a timer with an incorrect frequency.
The program time may have changed so that the event timer overlapped another event timer. The program time may have changed by more than twenty-four hours.
The program time changed. A Once event timer always operates at the actual time of the program.
Stopping the event timer applies only to the current showing of the program.
To be able to set up an event timer for the program, first enter the password.
To be able to set up an event timer for the event, first order it.
To be able to set up a new event timer, delete one of the event timers you set up earlier.
Remember that a Reminder Event Timer just reminds you that the program is about to start. An Auto-Tune Event Timer reminds you and tunes the receiver to the channel of the program.
Remember that a Once event timer operates just one time. A Mon.- Fri. event timer operates Monday through Friday on the same channel at the same time. A Daily event timer does the same, Monday through Sunday. A Weekly event timer operates once a week on the same channel at the same time.
If the receiver is ON and finds an event timer overlap, it will display the Event Timer Scheduling Conflict menu. You must edit or delete one of the overlapping event timers. No event timer will operate if the program time changes by more than twenty-four hours.
To stop all operations of a repeated event timer, you must delete the event timer. Note: The receiver deletes a Once event timer when it operates.
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Reference
Device Codes
These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases codes may operate some, but not all, buttons shown in this guide.
TV Codes
Programming in AUX mode:
Press 0 before entering the TV code.
TV Codes
A Mark 670
Action 662
Admiral 514, 521, 605, 668,
Aiko 727
Aiwa 751
Akai 570, 573, 659, 660,
A-Mark 620
Amtron 657
Anam National 509, 541, 620, 651,
AOC 505, 506, 519, 520,
Apex 743, 744, 745
Archer 620
Audiovox 620, 657, 662, 672
Bell & Howell 590, 669, 675
Broksonic 752, 659, 661, 748
Capehart 519, 627
Citizen 506, 516, 523, 524,
Classic 659
Colortyme 573, 627, 652, 654,
Contec/Cony 541, 655, 657, 661,
Craig 536, 541, 657, 661,
Crown 526, 536, 657, 666, 670
Curtis Mathes 506, 516, 526, 573,
669, 675
657, 661, 663, 698
573, 620, 627, 652, 653, 654, 659, 664, 665, 670, 672
525, 526, 590, 652, 654, 657, 658, 680, 727
660, 667, 668, 671, 674, 679, 681
662, 726
662, 666, 667, 694
590, 641, 645, 650, 652, 654, 658, 659, 660, 664, 665, 667, 668, 670, 674, 680, 703, 708
TV Codes
Daewoo 505, 524, 526, 529,
Daytron 526, 627, 652, 654,
Dimensia 645, 650
DISH Network 742
Dixi 566, 620
Dumont 501, 627, 652
Echostar 722
Electrohome 526, 573, 651, 652,
Emerson 526, 534, 535, 536,
Envision 506, 573, 652, 654,
Fisher 542, 590, 683
Fujitsu 534, 682, 694
Funai 534, 541, 657, 661,
GE 508, 509, 543, 544,
Goldstar 505, 523, 526, 545,
Gradiente 660, 671
Granada 627, 670, 671
Grundig 670, 673
Hallmark 627, 652, 654, 659
Harmon/Kardon 561, 659
Hinari 534
530, 531, 573, 652, 653, 654, 658, 659, 663, 664, 665, 670, 672, 674, 684, 698, 719, 727
658, 665, 670, 672
654, 656, 659, 660, 665, 670, 709, 728
537, 538, 539, 541, 573, 590, 627, 636, 642, 648, 652, 654, 655, 657, 658, 659, 660, 661, 662, 665, 666, 667, 669, 670, 677, 679, 682, 692, 696, 699, 720
660, 664
662, 677, 682, 694
630, 645, 646, 650, 651, 652, 654, 659, 661, 663, 665, 667, 668, 670, 673, 676, 681, 690, 691, 698, 701, 715, 716, 725, 728, 742
546, 566, 573, 652, 653, 654, 655, 656, 658, 659, 660, 664, 665, 670, 671, 678, 693, 730, 747
TV Codes
Hitachi 523, 526, 548, 549,
Infinity 566, 671
JBL 566, 671
JC Penney 505, 506, 516, 525,
Jensen 556, 573, 652, 654, 660
JVC 508, 557, 559, 642,
Kawasho 548, 561, 573, 652,
Kenwood 506, 573, 652, 654,
Kloss Novabeam 657, 663, 698, 723, 724
Konka 753
KTV 526, 539, 541, 573,
Lloyds 627, 679
Loewe 566
Logik 675
Luxman 523, 652, 654
LXI 563, 566, 590, 595,
Magnasonic 573, 659, 660, 669,
Magnavox 506, 520, 525, 536,
Majestic 675
Marantz 506, 566, 573, 652,
Megatron 627, 654
553, 554, 555, 585, 597, 626, 636, 638, 643, 648, 652, 654, 655, 665, 668, 669, 670, 672, 673, 702, 718, 726
526, 543, 546, 631, 645, 646, 650, 652, 653, 654, 658, 659, 664, 667, 668, 670, 673, 676, 678, 680, 690, 691, 701, 725, 726, 728, 730
649, 655, 667, 673, 676, 726, 735, 736, 737
654, 664
656, 659, 660, 664, 679, 681
657, 658, 661, 662, 664, 665, 670, 696
667, 631, 635, 645, 646, 650, 654, 659, 668, 678, 683, 691, 701, 725
672, 677
566, 567, 568, 573, 610, 652, 654, 656, 659, 660, 664, 665, 666, 669, 671, 673, 674, 677, 723, 724, 729
654, 660, 664, 665, 671, 678, 681
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Device Codes
TV Codes
Memorex 590, 627, 653, 654,
MGA 504, 505, 506, 542,
Mitsubishi 504, 505, 542, 570,
Montgomery Ward 675
Motorola 521, 605, 651
MTC 505, 506, 516, 523,
Multitech 657
NAD 502, 617, 627, 631,
National 509
NEC 505, 506, 507, 517,
Nikkai 612
Nikko 654, 672, 727
Onwa 541, 657, 661
Optimus 637
Optonica 521, 605, 607
Orion 694
Osaki 612
Panasonic 508, 509, 510, 512,
Philco 505, 506, 525, 536,
Philips 525, 566, 651, 652,
Pioneer 502, 548, 576, 636,
Portland 505, 526, 573, 652,
Price Club 680
Prism 676
Proscan 645, 646, 650, 668,
Proton 513, 519, 526, 536,
659, 675, 678, 720
571, 573, 627, 652, 653, 654, 656, 660, 728
571, 572, 573, 597, 623, 627, 652, 653, 654, 656, 659, 660, 664, 665, 670, 671, 705, 728
573, 627, 652, 653, 654, 659, 664, 667, 672, 680
635, 637, 654
523, 573, 627, 651, 652, 653, 654, 660, 664, 665, 679, 681, 731, 732
566, 644, 651, 662, 663, 668, 672, 673, 676, 685, 689, 698, 700, 716, 234, 247
568, 573, 610, 651, 652, 653, 654, 655, 656, 659, 660, 664, 665, 666, 669, 671, 672, 674, 677, 723, 724, 729
655, 656, 671, 690, 723, 724, 729
637, 648, 652, 654, 663, 665, 681, 708
654, 658, 659, 664, 665, 670, 727
691, 725, 742
585, 627, 652, 654, 655, 659, 660, 665, 666, 668, 670, 678
TV Codes
Quasar 508, 509, 651, 663,
Radio Shack/Realistic 526, 541, 590, 607,
RCA 503, 505, 548, 586,
Realistic 590, 645
Runco 501
Sampo 506, 519, 652, 654,
Samsung 505, 506, 516, 523,
Sansui 754
Sanyo 542, 590, 652, 683
SBR 566
Schneider 566
Scott 526, 534, 537, 541,
Sears 523, 534, 542, 563,
Sharp 521, 526, 585, 605,
Signature 675
Solavox 612
Sony 500, 578, 640, 670, 690
Soundesign 525, 536, 541, 627,
Starlite 657
Supra 523
Sylvania 506, 525, 536, 566,
Symphonic 632, 657, 662, 677,
Tandy 521, 605
673, 676, 698, 700, 747
612, 645, 650, 652, 654, 655, 657, 658, 661, 662, 663, 668, 670, 683, 698, 730
630, 633, 634, 636, 641, 645, 646, 648, 650, 651, 652, 653, 654, 656, 661, 663, 665, 667, 668, 670, 681, 691, 698, 701, 708, 715, 716, 725, 742, 749
658, 663, 664, 665, 698, 730, 746
526, 566, 573, 612, 627, 647, 652, 653, 654, 655, 656, 658, 659, 664, 665, 667, 669, 670, 679, 680, 704, 717, 730, 738
600, 652, 654, 655, 657, 661, 662, 665, 670, 677, 682, 696, 701
590, 595, 601, 604, 617, 627, 631, 635, 645, 646, 650, 652, 654, 656, 659, 661, 668, 670, 682, 683, 688, 691, 703, 725, 726
607, 628, 629, 652, 654, 655, 658, 669, 670, 674, 679, 739, 740, 741
652, 654, 657, 659, 661, 665, 666, 682
568, 569, 573, 600, 610, 652, 654, 656, 659, 660, 664, 665, 666, 671, 672, 674, 677, 723, 724, 729, 733
692, 694
TV Codes
Tatung 509, 651, 663, 698
Technics 508, 673, 676
Techwood 523, 573, 652, 654,
Teknika 504, 505, 512, 516,
Telefunken 679
Toshiba 516, 590, 617, 631,
Totevision 526, 658, 668
Ultra 672
Universal 543, 690
Vector, Research 506
Video Concepts 570, 661
Wards 536, 573, 607, 645,
White, Westinghouse 659, 664, 670, 672, 674
Yamaha 505, 506, 573, 652,
660, 676
523, 524, 525, 526, 534, 536, 541, 573, 644, 652, 653, 654, 655, 657, 658, 661, 662, 664, 665, 666, 670, 672, 675, 680, 681, 682, 685, 726, 727
635, 667, 678, 680, 683, 688, 750
650, 652, 653, 654, 656, 659, 664, 665, 666, 667, 668, 669, 674, 675, 677, 678, 682, 690, 715, 723, 724, 729
653, 654, 656, 664, 666, 672, 679
VCR Codes
Programming in AUX mode:
Press 1 before entering the VCR code.
VCR CODES
Aiwa 588, 622, 623
Akai 513, 514, 515, 516,
Alba 546
Amstrad 588
ASA 556
Audiovox 676
Bell & Howell 581
Broksonic 559, 748
Bush 589
Calix 676
Canon 554, 678, 679
Capehart 546
CCE 681
Citizen 534, 591, 592, 594,
Colortyme 592,
517, 518, 520, 568, 682
675, 676, 677, 684
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VCR CODES
Craig 591, 658, 675, 676,
Curtis Mathes 554, 592, 594, 605,
Daewoo 506, 534, 546, 547,
Daytron 546
Denon 686
Dimensia 607
Dumont 549
Electrohome 512, 676, 687
Emerson 505, 506, 508, 509,
Finlandia 549
Finlux 549, 556, 588
Fisher 548, 549, 581, 584,
Fuji 678
Funai 588
Garrard 588
GE 550, 551, 552, 554,
Go Video 557, 558, 620, 685
Goldstar 592, 594, 676, 687, 747
Goodmans 585, 589
Gradiente 588, 687
Granada 549, 581
Grundig 556
Harmon/Kardon 568, 592
Harwood 681
Hinari 589
Hitachi 536, 538, 539, 540,
ITT 518
JC Penney 554, 581, 591, 592,
Jensen 595, 680, 682
JVC 561, 562, 563, 581,
Kenwood 562, 581, 592, 594,
KLH 681
Kodak 676, 678
Lloyds 683, 688
Logik 589, 681, 685
Luxor 518
LXI 676
681, 685, 687, 688
607, 675, 677, 678, 679, 683, 684
559, 588, 684
511, 512, 534, 559, 568, 588, 590, 618, 676, 678, 684, 687
588, 608, 610, 684, 688
572, 591, 605, 607, 675, 678, 679
588, 595, 597, 680, 682, 686
594, 595, 600, 674, 675, 676, 678, 679, 680, 681, 685, 686, 687
592, 594, 600, 674, 682, 686
600, 674, 677, 682, 683
VCR CODES
Magnasonic 685, 687
Magnavox 527, 533, 554, 556,
Marantz 554, 556, 581, 585,
Matsushita 678
Memorex 507, 533, 549, 554,
MGA 512, 567, 568
Minolta 595, 680, 686
Mitsubishi 512, 562, 567, 568,
Motorola 678
MTC 544, 588, 675, 685
Multitech 579, 588, 675, 677, 681
NAD 573
NEC 562, 581, 592, 594,
Nikko 676
Noblex 675
Olympus 678
Optimus 676, 687
Optonica 585
Orion 506, 684, 687
Panasonic 523, 554, 598, 614,
Pentax 592, 595, 677, 680,
Pentex Research 594
Perdio 588
Philco 554, 678, 679, 686
Philips 554, 556, 585, 678, 684
Pioneer 562, 573, 574, 575,
Portland 546, 677
Proscan 605, 607,
Proton 685
Quasar 554, 678, 679, 747,
Radio Shack 512, 607, 608, 610, 687
Radio Shack/Realistic 581, 584, 588, 608,
Radix 676
RCA 518, 525, 527, 528,
Realistic 534, 549, 554, 581,
Ricoh 502
678, 679, 684, 685
592, 594, 600, 602, 674, 677, 678, 683
566, 581, 585, 588, 608, 675, 676, 678, 686, 687, 688
570, 571, 595, 680, 687
600, 602, 674, 677, 682, 683
628, 633, 678, 679, 684, 685, 688, 747
683, 686
576, 600, 674, 680,
675, 676, 678, 679
591, 595, 605, 607, 615, 631, 649, 675, 678, 680, 686
584, 585, 588, 608, 675, 678, 679, 687, 688
VCR CODES
Runco 533
Saisho 506
Salora 567, 581
Samsung 515, 517, 534, 579,
Sansui 544, 562, 600, 674,
Sanyo 549, 581, 582, 583,
SBR 556
Schneider 589
Scott 508, 534, 559, 590,
Sears 548, 549, 581, 584,
Sentra 546
Sharp 512, 585, 607, 625
Shintom 589, 595, 681, 685
Singer 678, 681, 685
Sony 500, 501, 502, 504
STS 678
Sylvania 554, 556, 567, 588,
Symphonic 588, 594, 683, 688
Tandy 581, 588
Tashiko 588, 676
Tatung 594, 682,
Teac 588, 594, 682
Technics 554, 633, 678,
Teknika 554, 588, 676, 678, 687
Toshiba 534, 535, 567, 584,
Totevision 591, 675, 676, 687
Unitech 675,
Vector Research 534, 592, 600, 674,
Video Concepts 534, 568, 592, 600,
Wards 534, 588, 595, 608,
XR-1000 588, 678, 681
Yamaha 581, 592, 594, 600,
Zenith 500, 501, 533, 747
591, 675
682, 685
608, 675, 688
684, 687
595, 608, 610, 676, 678, 680, 683, 684, 686, 687, 688
678, 679
590, 680, 684, 688
677, 683
674, 677, 683,
675, 676, 678, 680, 681, 684, 687, 688
674, 682, 683
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Device Codes
TV/VCR Combo
Programming for combination devices
:
Program the remote control in TV mode and then in VCR mode.
TV/VCR Codes
Broksonic 748
Goldstar 747
Panasonic 747
Quasar 747
Zenith 747
DVD Player Codes
Programming in AUX mode:
Press 1 before entering the DVD code.
DVD Players Codes
Aiwa 634, 694, 751
Alpine 653
Apex 654, 655, 743, 744
Broksonic 656, 752
Clarion, 696
Classic 695
Daewoo 657
Denon 697, 698, 699, 700
Emerson 658, 701
Fisher 659
Funai 658
GE 702, 703
Go Video 692, 693
GPX 704
Hitachi 632, 635, 660, 705,
JVC 636, 689, 708, 711
Konka 637, 638, 753
Koss 745
Magnavox 626, 661
Memorex 709
706, 707
DVD Players Codes
Mintek 710
Mitsubishi 629
NAD 701
Norcent 762
Onkyo 713
Oritron 723
Panasonic 639, 662, 663, 714,
Philips 640, 641
Pioneer 665, 718, 719
Proscan 720
Qwestar 721, 723
RCA 627, 650, 666, 690,
Sampo 724
Samsung 651, 652, 667, 668,
Sansui 725, 754
Sanyo 643, 726
Sharp 669, 727, 746
Sherwood 728
Sony 617, 644, 645, 670,
Sylvania 658
Teac 732
Technics 733
Techwood 664
Toshiba 616, 646, 647, 672,
Yamaha 737, 738, 739
Zenith 648, 673
715, 716, 717, 734
742, 749
691, 740, 741
671, 729, 730, 731
735, 736, 750,
Tuner/Amplifier Codes
Programming in AUX mode:
Press 2 before entering the tuner/amplifier code.
Tuner/Amplifier Codes
Aiwa 636, 641, 656, 687,
Carver 653
718, 720, 724, 775, 726
Tuner/Amplifier Codes
Citizen 709
Curtis Mathes 734
Denon 647, 674
Fisher 653, 741
GE 711
Goldstar 677, 690
Harmon/Kardon 640, 672, 751
Hitachi 717, 754
JBL 640
JVC 637, 683, 703, 725
Kenwood 649, 676, 691, 726,
Luxman 752
Magnavox 654, 705, 740
Marantz 651, 740, 742, 743
NAD 739
Nakamichi 671, 748, 750
NEC 716, 739
Onkyo 642, 660, 662, 678
Optimus 648, 664, 734, 744,
Panasonic 643, 644, 652, 742,
Pioneer 658, 667, 668, 679,
Proton 654, 705
Quasar 652, 742, 746
Radio Shack 744
RCA 635, 638, 704, 727
Sansui 753
Sanyo 741
Sharp 712, 713, 714, 715,
Sherwood 646, 670, 736, 738,
Sony 639, 645, 650, 687,
Teac 684, 737
Technics 643, 644, 652, 742,
Toshiba 710
728, 745
749
746
702, 734
749
744
728, 729, 730
746
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Chapter 4
Reference
Tuner/Amplifier Codes
Yamaha 663, 730, 731, 732,
733, 745, 747
DVD/VCR Combo
DVD/VCR Codes
Go Video 692,693
JVC 689
RCA 690
Samsung 667,691
TV/DVD Combo Codes
Programming for combination devices
the remote control in TV mode and then in VCR (or AUX ­press 1 before entering the DVD code) mode.
TV/DVD Codes
Aiwa 751
Broksonic 752
Konka 753
Panasonic 734
: Program
RCA 749
Sansui 754
Tos hib a 7 50
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Index

A
Audio
Changing Program Languages
Automatic Event Timer
36
B
Back Panel, Receiver 10 Banner, Browse Banner, Program Browse Banner
Displaying Information on Other
Programs
Using the Browse Banner
Buttons
Locking the Receiver Front Panel
Control Buttons
Receiver Front Panel Control
Buttons
29
29
29
29
48
9
C
Caller ID 51 Changing Channels Changing Program Languages 53 Channel Locks Channels, Changing Closing the Menus 25 Closing the Program Guide Coaxial Cable Connections Connecting Your Receiver to a Phone
Line
19
Connecting Your Receiver to an HDTV
or HD Monitor Control a TV with the Remote Control a VCR (VideoCassette
Recorder) or Second VCR Control a VCR or a DVD Player Control a VCR with the Remote Control Buttons, Receiver Front Panel Control Other Devices with the Remote
53 Control, Remote Controlling a Device Customer Service
24
47
24
29 10
13
56
57
11
53
63
57
57
53
Check the Device Codes Scan for Device Codes Tuner/Amplifier TV 70 TV/DVD Combo VCR
Dish Home Interactive TV Applications
Displaying Program Information
71
33
Using the Browse Banner Using the Program Banner
73
56
55
74
29
29
29
E
Event Timers
Automatic Event Timer Before an Event Timer Operates 37 Editing an Event Timer Event Timer Frequencies Event Timer Types 36 Manual Event Timer Maximum Number of Event Timers
40 Quick Record Setting Up the Receiver and VCR to
Use a VCR Event Timer
Events (Programs)
39
36
36
40
36
36
42
F
Favorite Lists
Changing the Name of a Favorite
List
35
Creating or Modifying a Favorite
List
34
Making a Favorite List Active 35 Using Favorite Lists
Favorites Lists
How Resetting the Receiver Affects
Favorites Lists
FCC
9
84
Federal Communications Commission
(FCC) Compliance
Radio Interference Telephone Communication
Front Panel, Receiver
33
52
85
84
9
D
Device Code Scan 55 Device Codes
Page 87
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Index
G
Guide, Program 27
H
Highlighting a Choice in a Menu List 26 Highlighting a Menu Option
25
I
Information
Problems and Solutions Tables 63
L
Legal Notices 84 Lists of Choices in the Menus
Multiple Choice Lists Single Choice Lists 25
Locks
Accessing a Locked Item or Opening
the Locks Menu
Creating or Changing Channel
Locks
Creating or Changing Rating
Entering the Password Hiding Adult Channels 49 How Resetting the Receiver Affects
How to Set Locks - A Two Step
Locking Pay Per View Programs Locking the Receiver Front Panel
Opening the Locks Menu Personal Identification Number
47
(Content) Code Locks
Locks
52
Process
Control Buttons
(PIN)
43
50
25
44
45
44
48
44
M
Manual Event Timer 36 Menu Options
Highlighting a Menu Option Selecting a Menu Option
Menus
Browse Banner Closing the Menus Displaying Program Information Highlighting a Choice in a Menu List
26 Lists of Choices in the Menus Menu Options Opening the Menus Program Guide Selecting a Choice in a Menu List Selecting a Menu Option
25
25
29
25
25
25
27
25
25
25
48
29
26
Time-Out Feature Using the Menus
25
24
O
On-Screen Messages 64 Opening the Menus Opening the Program Guide Options, Menu Ordering Pay Per View Programs 31 Overview
1
25
28
25
P
Parental and System Locks Menu
(Locks Menu)
Opening the Menu When You Have
Locked the Receiver
Pay Per View
Stay Legal
Pay Per View Programs
Locking Pay Per View Programs
Personal Identification Number (PIN)
50
PIN (Personal Identification Number)
50 Power Light Problems and Solutions Tables
Using the Remote Control 65
Program Banner
Using the Program Banner
Program Guide
Closing the Program Guide Opening the Program Guide Selecting a Program in the Program
Guide
Using the Program Guide
Programs
Events
84
9
28
36
44
48
63
29
29
28
27
Q
Quick Record 39 Quick Start Guide Quick Tour of the Menus
2
4
R
Radio Interference 85 Rating (Content) Code Locks Receiver
Back Panel Front Panel 9 Radio Interference Resetting the Receiver
Telephone Communication Receiver Back Panel Receiver Front Panel
10
10
9
45
85
52
84
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Index
Control Buttons 9 Locking the Front Panel Control
Buttons
Power Light
Smart Card Access Door 9
Remote Control
Device Codes, Check the Device Codes, Scan for Remote Control Buttons Using the Remote Control
Remote Control Modes REN 84 Resetting the Receiver Ringer Equivalence Number (REN)
84
48
9
11
55
53
52
S
Selecting a Choice in a Menu List 26 Selecting a Menu Option Selecting a Program in the Program
Guide
28
Service, Customer Setting Up the Receiver and VCR to
Use a VCR Event Timer
Setting up the Remote to Control
Other Devices
Smart Card Access Door 9 Staying Legal
53
84
25
63
42
T
Telephone Connection
Testing the Telephone
Connection
Testing the System
Starting a Test Telephone Connection 61
The Receiver Back Panel
Connections
The Receiver Front Panel 9 Theme Categories (Themes)
Using Themes
Themes (Theme Categories)
Using Themes
Timers, Event
Setting Up the Receiver and VCR
to Use a VCR Event Timer
Troubleshooting
Problems and Solutions Tables
63
Testing the System
Trouble-Shooting Tables
Buying a Pay Per View Program
68 Changing Channels On-Screen Messages Using Event Timers Using Favorite Lists Using Locks Using the Menus Using the Program Guide or the
61
61
61
10
32
32
61
67
64
69
67
67
66
56
21
65
42
Browse Banner
Using the Telephone for Voice/
Data/FAX
Troubleshooting Tables Tuner/Amplifier Codes 73 TV - Controlling with the Remote TV Codes TV/DVD Combo Codes
70
66
68
63
56
74
U
Use the Remote to Control a TV 56 Using 32 Using Caller ID Using Favorite Lists Using Favorites Lists 33 Using Locks Using the Menus
Closing the Menus 25 Displaying Program Information
29
Highlighting a Choice in a Menu
List
Highlighting a Menu Option Lists of Choices in the Menus 25 Menu Options Opening the Menus Selecting a Choice in a Menu List
26
Selecting a Menu Option
Using the Program Guide 27 Using the Remote Control Using Timers
51
33
43
24
26
25
25
21, 65
36
25
25
V
VCR Codes 71
W
Warranty 75
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Index
Notes
Page 90
Page 83
Notes
Index
Page 91
Page 84
Index
Notes
Page 92
Page 85

Appendix

Limited Warranty
This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain
your Bill of Sale for warranty service! Any items returned without a copy of the Proof of
Purchase will be considered out of warranty.
What the Warranty Covers
This warranty extends only to the original user of the equipment and is limited to the purchase price of each part. EchoStar Technologies Corporation and its affiliated companies ("EchoStar") warrant this system against defects in materials or workmanship as follows:
LABOR: For a period of one (1) year from the original date of purchase, if EchoStar
determines that the equipment is defective subject to the limitations of this warranty, it will be replaced at no charge for labor. EchoStar warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period.
Parts: For a period of one (1) year from the original date of purchase, EchoStar will supply,
at no charge, new or re-manufactured parts in exchange for parts determined to be defective subject to the limitations of this warranty. EchoStar warrants any such replacement parts against defects in materials or workmanship for the remaining part of the original warranty period. Note: “Parts” means items included in this package, which may include the satellite dish assembly, receiver, LNBF, remote control, or dish mounting hardware. It does not include other parts purchased separately.
What the Warranty Does Not Cover
• This warranty does not cover installation of the system. If applicable, such installation will be warranted under a separate installation agreement.
• This warranty does not cover consumer instruction, physical setup or adjustment of any consumer electronic devices, remote control batteries, signal reception problems, loss of use of the system, or unused programming charges due to system malfunction.
• This warranty does not cover cosmetic damage, damage due to lightning, electrical or telephone line surges, battery leakage, fire, flood, or other acts of Nature, accident, misuse, abuse, repair or alteration by other than authorized factory service, use of accessories not recommended by the receiver manufacturer, negligence, commercial or institutional use, or improper or neglected maintenance.
• This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and handling, removal or reinstallation, shipping damage if the equipment was not packed and shipped in the manner prescribed, nor equipment purchased, serviced, or operated outside the continental United States of America.
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Appendix
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR'S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY. ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.
If You Need Assistance
1. Call the Commercial Customer Service Center at 1-800-454-0843. Have the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number ready. Display the Important System Information menu to find these numbers.
2. A Commercial Customer Service Representative will assist you.
3. If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative. Before shipping any equipment, you must talk to a Return Authorization representative and must obtain a Return Authorization (RA) number.
4. You will be given the appropriate address for which to return your equipment. Whether under warranty or not, you will be responsible for the cost of shipping back the defective equipment. For faster service, see the Advance Exchange Program below.
5. Returned equipment must be packaged properly, using either the original shipping materials or the packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer Service Representative.
6. Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to return the equipment. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense.
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Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping label and instructions on how to return the defective equipment.
The shipping charge, for receiving replacement equipment and returning the defective equipment, is a one-time fee based on EchoStar's competitive bulk shipping rates (additional charges may apply outside of the continental US). This fee will be charged to your billing account or your valid credit card.
If you do not ship the defective equipment to EchoStar within ten days after receiving the replacement, your billing account or credit card will be charged the market price of the replacement. If you return the defective equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has voided the warranty, or makes the equipment unrepairable, billing account or credit card will be charged the market price of the replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you will be shipped a replacement. Your original equipment will not be available for return.
The equipment you return will be checked to verify whether it is covered under this warranty. If the defective equipment is covered under this warranty, it will be replaced and shipped back to you at no additional cost (additional charges may apply outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be charged the market price of the replacement.
Limited Warranty
Accessory Warranty
An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver, cables and hookups, and non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has an expired warranty, no exchange will be issued. You may purchase replacement accessories from DISH Network or your local retailer.
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Appendix
Residential Customer Agreement
THIS RESIDENTIAL CUSTOMER AGREEMENT IS EFFECTIVE UNTIL REPLACED. THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. IF YOU ARE A NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU.
IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING RECEIPT OR PUBLICATION BY DISH NETWORK ON ITS WEB SITE OF THIS AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF ITS TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY WILL BE LEGALLY BINDING ON YOU.
Thank you for choosing DISH Network for your television service provider.
DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support through the following toll-free number and email address:
1-800-454-0843
feedback@echostar.com
or you may write to:
DISH Network
Customer Service Center
P.O. Box 33577
Northglenn, CO 80233
and, for general knowledge, try our website at www.dishnetwork.com.
"DISH Network" is a trademark of EchoStar Satellite L.L.C.
1. THE DISH NETWORK SERVICE
A. Services Defined. DISH Network offers a wide variety of video and audio programming and other services and we are constantly striving to add new services to our lineup. For purposes of this Agreement the term "Services" shall mean the programming available on DISH Network (whether subscription based or pay per view based) and any other services that we may provide to consumers either now or in the future. For purposes of this Agreement the terms "You" or "Your" refer to you, the DISH Network subscriber.
B. Programming Changes change your programming selection at any time by notifying us. A fee may apply to such changes (Change of Service Fee). In addition, you may be charged a fee (Service Access Fee) if you fail to subscribe to one of DISH Network's basic programming packages which include America's Top 60, America's Top 120, America's Top 180, DISH Latino or DISH Latino Max.
. Except as otherwise set forth in this Agreement, you may
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Residential Customer Agreement
C. Programming Availability. Certain Services transmitted by us, including but not limited to some subscription Services, sporting events and broadcast network Services, may be blacked out in your area of reception. If you circumvent or attempt to circumvent any of these blackouts, you may be subject to legal action. You must be at least 18 years of age, or the applicable age of majority where you reside, in order to receive adult-oriented programming services.
D. Ordering Pay Per View using your on-screen Program Guide and remote control unit to select the movies and other events we offer. To order DISH Network pay-per-view Services, your DISH Network DBS digital receiver must be connected to a telephone outlet. You may also order DISH Network special events and pay-per-view Services over the telephone by calling the Commercial Customer Service Center or by using our automated system through the following toll-free number:
1-877-DISH-PPV (347-4778) for ordering movies
A fee will apply for use of the automated system (Pay-Per-View Automated Fee) or the Commercial Customer Service Center (Pay-Per-View Fee).
E. Private Viewing viewing, use and enjoyment. You agree that the Services provided will not be viewed outside of your private residence. You are permitted to exhibit the Services solely in your private residence and not in any other areas. The Services may not be rebroadcast, transmitted, recorded or performed, nor may admission be charged for listening to or viewing any Services provided by us. If we later determine that you utilized your DISH Network Equipment (including any additional DISH Network receivers) or sold, leased or otherwise gave possession of the same to a third party who you knew or reasonably should have known intended to use it to permit the viewing of the Services in a commercial establishment or any other area open to the public, we may terminate the Services and in addition to all other applicable fees, you agree to pay us the difference between the price actually paid for the Services and the full commercial rate for such Services, regardless of whether we have or had the commercial rights to distribute such Services in a commercial establishment. The payment of that amount and/or the termination of Services shall not prejudice our ability to exercise any other rights and remedies we may have under this Agreement, at law, in equity, or otherwise.
. You may order DISH Network pay-per-view Services by
. DISH Network provides Services to you for your private home
F. Additional Receivers receivers on your account. Each additional receiver would be authorized to receive the same Services as your initial receiver. Unless your receiver is rented from DISH Network in which case a monthly rental fee will apply, DISH Network will charge you a monthly Additional Outlet Programming Access Fee for each additional receiver added to your account. This option is only available if your initial DISH Network receiver and all additional receiver(s) are located at the same residence and are continuously connected to the same telephone line. If you desire to receive Services at two different locations, you must open a separate account for each location. You agree that you will not directly or indirectly use a single account for the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the same residence and connected to the same phone line. If we later determine that you did, we may terminate your Services and, in addition to all other applicable fees, you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network DBS receiver on the account, whether owned by you or not. The payment of that amount and/or the termination of Services shall be in addition to any other rights and remedies we may have under this Agreement, at law, in equity, or otherwise.
G. Changes in Services offered that we offer, and our prices or fees related to such Services at any time. If the change affects you, we will provide you notice of the change and its effective date. The notice may be provided on your billing statement or by other communication permitted under Section 9B. In the event of a change in the contents of any programming, programming packages or other Services, you understand and agree that we have no obligation to replace or
. DISH Network will allow you to place up to five additional
. DISH Network reserves the right to change the Services
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Appendix
supplement the programming, programming packages or other Services previously offered that have been deleted, rearranged or otherwise changed. You further understand and agree you will not be entitled to any refund because of a change in the contents of any programming, programming packages, or other Services previously offered.
H. Multi-Month Subscriptions Services only at the time of renewal. You may not downgrade the Services during the term of the multi-month subscription.
I. Fees for Receivers that Independently Support Multiple Televisions may apply for a receiver which supports independent viewing of programming on multiple televisions.
. For multi-month subscriptions, you may downgrade the
. Additional fees
2. BILLING POLICIES AND PAYMENTS FOR SERVICES
A. You agree to pay all amounts billed for Services and to pay all taxes, fees and other charges, if any, which are now or may in the future be assessed on the Services you receive from us. Unless you prepay for a multi-month subscription to Services, we will bill you each month, in advance, for Services ordered by you or anyone who uses your DISH Network Equipment, whether with or without your permission, until you cancel the Services. The bills you receive will show the total amount due, the payment due date, payments, credits, purchases and other charges to your account.
B. You agree to pay us in full monthly by the payment due date for the Services and for any other charges due us, including any fees set forth in this Section 2. Payment of your bill after the due date will result in you paying us a Late Payment Fee. Other fees and charges may also be assessed. If partial payments are made, they will be applied first to the oldest outstanding bill. If you send checks or money orders marked "payment in full," we can accept them without losing any of our rights to collect any other amounts owed by you, notwithstanding your characterization of the payment. DISH Network does not extend credit to our customers, and the Late Payment Fee is not interest, a credit service charge or a finance charge. You understand and agree that in the case of late payment or nonpayment for any Services ordered by you or for any of the charges stated below, we may report such late payment or nonpayment to credit reporting agencies. If you do not pay your bill by the due date, we have the right to disconnect your Services at any time thereafter, in our sole discretion. DISH Network may require you to pay all past due charges, a Reconnect Fee, a deposit equal to a minimum of one month's advance charges and all outstanding balances accrued through the date of deactivation, before we reconnect your Services. Deposits will not be held segregated from other funds and shall not earn or accrue interest.
C. If you at any time fail, neglect, or refuse to make timely payments hereunder, or if a petition in bankruptcy shall be filed on your behalf or against you, or if you take advantage of any insolvency law or become insolvent or make an assignment for the benefit of creditors, or if a receiver, liquidator, or trustee is appointed for your property or affairs, we shall be wholly relieved from our obligations hereunder.
D. If you paid for an annual or other multi-month subscription to any Services and your account is past due for any amounts owed to us, at our option we may suspend any or all Service until payment is received, and/or convert your annual or other multi-month subscription to a monthly subscription. If we convert your multi-month subscription to a monthly subscription, we will first apply the amount you paid for your multi-month subscription to any past due amounts and then any remaining amounts to future obligations. If we elect to offset the amount paid for the remaining portion of a multi-month subscription against amounts past due, you agree to pay, in addition to all other applicable fees, the Offset Fee set forth below for each month and partial month that the multi-month subscription was previously received.
E. If we use a collection agency or attorney to collect money you owe us or to assert any other right which we may have against you, you agree to pay the reasonable costs of collection or other action. These costs might include, but are not limited to, the costs of a collection agency, reasonable attorney's fees and court costs. If there are billing errors or
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Residential Customer Agreement
other requests for credit, you can contact our Commercial Customer Service Center by telephone or in writing. You must contact us within sixty (60) days of the time you receive the billing statement for which you are seeking corrections. Failure to timely notify us of a dispute shall constitute acceptance of the bill. Undisputed portions of the billing statement must be paid before the next billing statement is issued to avoid an administrative fee for late payment. All payments for Services must be made directly by you to us. DISH Network shall have no obligation to provide Services for which payment is made by you to a third party.
F. In addition to the amounts due for Services, you agree to pay the fees referenced below ("Fees") when applicable. DISH Network reserves the right to increase these Fees or add additional Fees in the future, in our sole discretion:
Smart Card Replacement Fee $50.00
Additional Outlet Programming Access Fee (monthly, per receiver)$4.99
Late Payment Fee $5.00
Change of Service Fee $5.00
Duplicate Billing Statement Fee $2.00
Overnight Delivery Fee $18.00
Restart Fee $25.00
Returned Payment Fee $25.00
Service Access Fee (monthly) $5.00
Offset Fee $2.00
Ledger Request Fee $5.00
Pay-Per-View Automated Fee $1.00
Pay-Per-View Fee $5.00
3. CANCELLATION OF SERVICE
A. Your Service will continue until cancelled as provided for herein. Your subscription will be automatically renewed unless you contact us to cancel as provided for in the next paragraph.
B. You have the right to cancel your Service for any reason at any time by notifying us via telephone or in writing at the phone number or address set forth on page 1, above. Please be aware that certain promotional offers have a minimum subscription commitment (usually 12 months) and if you cancel your service prior to the expiration of that commitment, certain early termination fees may apply.
C. DISH Network has the right to terminate your Services at any time without providing notice to you if: (i) you fail to pay your bill when it is due; (ii) we receive confirmation that you have received the Services, or any part of the Services without paying for them; or (iii) you otherwise violate the terms of this Agreement.
D. If your Service is cancelled for any reason, you are still responsible for payment of all outstanding balances accrued, including any applicable Fees.
E. You understand that charges for Services, once charged to your account, are nonrefundable. For monthly subscriptions, the cancellation will be effective at the end of the period covered by the last monthly bill. No refunds or credits will be provided in connection with the cancellation of monthly subscriptions. For annual or other multi-month subscriptions, the cancellation will be effective as of the date the multi-month subscription expires. Because you are receiving a discounted price in exchange for your agreement to pay for your services on an annual or other multi-month basis, in the event you cancel the Services prior to expiration of your multi-month subscription, you understand and agree that you are not entitled to any refund or credit for the unused portions of the multi-month subscription and that we have the right to retain any prepaid monies as liquidated damages.
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4. EQUIPMENT
A. In order to receive the Services it will be necessary for you to purchase or lease certain reception equipment consisting primarily of a DISH Network compatible satellite receiver, and remote control ("Equipment"). You may also be provided with a conditional access card ("Smart Card") that is inserted into your satellite receiver. The Smart Card remains the property of EchoStar Satellite L.L.C. Any tampering or other unauthorized modification to the Smart Card is strictly prohibited and may result in, and subject you to, legal action. You agree to return the Smart Card to us upon request.
B. Smart Cards are nontransferable. Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network. If you report to the Commercial Customer Service Center that your Smart Card was lost, damaged, defective or stolen we will replace it, as long as there is no evidence of unauthorized tampering or modification. A replacement fee will apply. In addition, in order to minimize downtime for your Equipment, DISH Network will, upon your request, deliver a replacement Smart Card to you via overnight delivery. Our Overnight Delivery Fee will apply.
C. DISH Network reserves the right to alter software in your DISH Network receiver, and provide content to DVR products, through periodic downloads. DISH Network will use commercially reasonable efforts to schedule these downloads to minimize interference with or interruption to your Service.
D. Your DISH Network receiver contains certain components and software which are proprietary to DISH Network. You agree that you will not try to reverse-engineer, decompile or disassemble any software or hardware contained within your receiver or our Smart Card. Such actions are strictly prohibited and may result in the termination of your Services and/or legal action.
E. For proper operation of your Equipment, DISH Network requires that you connect each DISH Network receiver on your account to a telephone line. For accounts containing multiple receivers, each receiver must be connected to the same telephone line. Failure to comply with this requirement may result in interruption of service.
F. If your DISH Network Equipment is stolen or otherwise removed from your premises without your authorization, you must notify our Commercial Customer Service Center immediately, but in any event not more than three (3) business days after such removal to avoid liability for payment for unauthorized use of the DISH Network Equipment. You will not be liable for unauthorized use after we have received your timely notification.
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5. LEASED EQUIPMENT
A. If you decide to lease your Equipment from DISH Network, the terms and conditions of the lease agreement shall apply, in addition to the terms and conditions of this Agreement. Such Equipment shall at all times remain the sole and exclusive property of DISH Network and we will have the right, at our discretion, to replace it with new or reconditioned equipment and to remove, or require the return of, the equipment upon termination of Services. None of the equipment shall be deemed fixtures or part of your realty. Our ownership of the equipment may be displayed by notice contained on the equipment. You shall have no right to pledge, sell, mortgage, give away or remove, relocate, alter or tamper with the equipment (or any notice of our ownership thereon) at any time. Any reinstallation, return of or change in location of the equipment shall be performed by us at the service rates in effect at the time of service. You shall not attach any electrical or other devices to or otherwise alter the equipment without our prior written consent. DISH Network shall have the right to make such filings as are necessary to evidence our ownership rights in the equipment, and you agree to execute any and all documents as are necessary for us to make such filings. Upon termination of Services, you must notify our Commercial Customer Service Center to schedule the return the Equipment.
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Residential Customer Agreement
B. You shall notify us promptly of any defect in, damage to, or accident involving the equipment. All maintenance and repair of the equipment shall be performed by us or our designees. DISH Network may charge you for any repairs that are necessitated by any damage to, or misuse of, the Equipment.
6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT
DISH Network may sell, assign or transfer your account to a third party without notice to you. You may not assign or transfer your Services without our written consent which will not be unreasonably withheld. We may, however, refuse to allow you to assign or transfer your Services if you lease your Equipment or if your account has an outstanding balance.
7. LIMITATION OF OUR LIABILITY
A. WE WILL NOT BE LIABLE FOR ANY INTERRUPTIONS IN SERVICE OR LIABLE FOR ANY DELAY OR FAILURE TO PERFORM, IF SUCH DELAY OR NONPERFORMANCE ARISES IN CONNECTION WITH THE TERMINATION OF ALL OR A PORTION OF THE SERVICES, THE RELOCATION OF ALL OR A PORTION OF THE SERVICES TO DIFFERENT SATELLITE(S), A CHANGE IN THE FEATURES AVAILABLE WITH YOUR DISH NETWORK DBS EQUIPMENT OR ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER OR TECHNICAL FAILURE, ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR CONTROL. WE WILL NOT BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF RECORDING DUE TO ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT. WE MAKE NO WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING THE DISH NETWORK DBS EQUIPMENT OR ANY SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED. IN NO EVENT SHALL WE HAVE ANY LIABILITY FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE DBS EQUIPMENT OR RESULTING FROM OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU, OR FROM ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU.
B. It is your responsibility to impose any restrictions on viewing by you, other members of your household, or guests, and we shall have no liability to anyone due to or based on the content of any of the Services furnished to you.
8. WARNING AGAINST PIRACY
It is a violation of several U.S. federal and state laws to receive any Services, or any portion of such Services, without paying for them. The penalties for violating such laws can range from imprisonment to civil damage awards of up to $110,000 per violation.
9. MISCELLANEOUS
A. Physical Address/Change of Address. When setting up your DISH Network account, you agree to provide us with the physical street address where the Equipment will be located. A post office box does not constitute a physical address and is not sufficient to meet this requirement. You agree to give us prompt notice of your change of name, mailing address, physical address where the Equipment is located or telephone number. You may do this by notifying our Commercial Customer Service Center by telephone or in writing.
B. Notice Mail, addressed to you at your billing address or hand-delivered to you. Our notice to you will also be effective if provided on your billing statement or by telephone. If you give notice to us, it will be deemed given when received by us at the address listed on the first page of this Agreement.
. If we send you notice, it will be considered given when deposited in the U.S.
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Appendix
C. Applicable Law. This Agreement, including all matters relating to its validity, construction, performance and enforcement, shall be governed by applicable federal law, the rules and regulations of the Federal Communications Commission, and the laws and regulations of the state and local area where Service is provided. These terms and conditions are subject to amendment, modification or termination if required by such regulations or laws. If any provision in this Agreement is declared to be illegal or in conflict with any law or regulation, that provision may be deleted or modified, without affecting the validity of the other provision.
D. Other and DISH Network, including without limitation an installation agreement, lease agreement or promotional agreement. Any and all prior oral or written representations or agreements are superseded by this Agreement and such other written agreements. No salesperson, installer, customer service representative, authorized retailer, or other similarly situated individual is authorized to change the terms and conditions set forth herein. DISH Network may, however, change the terms and conditions of this Agreement in the future and will notify you if that occurs. The terms of this Agreement, which either are expressly stated to survive or by their nature would logically be expected to survive termination, shall continue thereafter until fully performed.
. This Agreement is in addition to any other written agreement between You
Staying Legal
Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal crime to modify this receiver to enable it to receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in a fine of up to $500,000 and imprisonment for five years, or both. Any owner of this receiver who procures or willfully causes its modification is an accessory to that offense and may be punishable in the same manner. Investigative authority for violations lies with the Federal Bureau of Investigation (FBI).
This product may incorporate copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of such copyright protection technology must be authorized by Macrovision, and is intended for home and other limited pay-per-view uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.
U.S. Patent No’s 4631603, 4577216, 4819098 are licensed for limited pay per view only.
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FCC Compliance
The following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date of this Guide. Contact the FCC (see following) or your library for the complete text of the regulations.
Telephone Communication
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back panel of this equipment is a label that contains, among other information, a product identifier in the format: US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).
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For earlier products, the REN is separately shown on the label.
This equipment uses the following Universal Service Order Code (USOC) jacks: RJ-11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service.
If you experience trouble with this equipment, please contact Commercial Customer Service at 1-800-454-0843 for repair and warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved.
There are no customer repairable parts inside. Any attempts to repair the receiver will void your authorization to use it.
FCC Compliance
Radio Interference
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
Modifying this receiver may void your authority to use the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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Appendix
Refer to Troubleshooting in Chapter 4 for a detailed description of recommended customer actions. If none of the remedies on the previous page stops the radio interference, you should contact a licensed radio/television technician, your satellite dealer, or call the Commercial Customer Service Center at 1-800-454­0843, for assistance.
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Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages on page 2).
Purchase Location Name:
Purchase Location Telephone Number:
Receiver Serial Number:
Receiver Conditional Access Number
Smart Card Conditional Access Number:
123698
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